JP2021140581A - Order management support server, order management support system and order management support method - Google Patents

Abstract

To provide an order management support server, an order management support system and an order management support method that realize further labor-saving of a restaurant or the like.SOLUTION: An order management support server 1 receives order from a user to display the order. The order management support server 1 comprises: an order information reception unit 117 that receives order information being transmitted from an input terminal in which the order information is input; a status information reception unit 119 that receives status information being transmitted from a staff terminal in which a status of cooking is input; and an order/status information presentation unit 118 that presents the order information and the status information to outputting means.SELECTED DRAWING: Figure 4

Description

An embodiment of the present invention relates to an order management support server, a system, and a method that manages orders from a plurality of routes and presents a user and a store operator in order of provision, order of cooking, cooking status, and the like.

In recent years, securing personnel has become an issue in restaurants and the like, and there is an increasing need to reduce the number of operation staff who take orders from users and serve cooked products.

In order to solve this problem, a mechanism for users to place their own orders, such as ticket vending machines and store-installed tablets, has been developed. Nowadays, a mechanism has been developed that allows users to place orders from their own terminals.

When an order is placed from a terminal owned by the user, the user who places an order in the store and waits for the offer in the store cannot grasp the order. As a result, the reason for the delay in service provision cannot be understood, which affects user satisfaction. On the other hand, the diversification of ordering routes makes operations complicated for the staff who operate the store, such as considering the order of cooking and serving.

In Patent Document 1, the ordered products are displayed as a list. The staff who operate the store can use this list to check the order status of products as appropriate. However, such a display form is not intended to be presented to the user. Further, even if the food is presented to the user at the store, it is assumed that the user who places an order from his / her terminal does not wait for the food to be served at the store, and the user cannot be presented to such a user.

Japanese Unexamined Patent Publication No. 2003-303376

The present invention was made under the above-mentioned circumstances, manages orders coming in through a plurality of routes, allows the user to grasp the order of provision, timing of provision, etc., and for the staff who operates the store. The challenge is to realize further labor saving in restaurants and the like by making it possible to grasp the order of provision and cooking.

In order to solve the above problem, the order management support server according to the present embodiment is an order management support server that receives and displays an order from a user, and is an order that receives order information transmitted from an input terminal for inputting order information. An information reception unit, a status information reception unit that receives status information transmitted from a staff terminal that inputs cooking status, and an order / status information presentation unit that presents the order information and the means for outputting the status information. It is characterized by being prepared.

According to the present invention, labor saving in stores can be realized.

The figure which shows the whole structure example of the order management support system which concerns on this embodiment. The schematic diagram which shows the exchange of information between each terminal, and the information processing content of a server device 1. The figure which shows the hardware configuration example of the server apparatus 1. The figure which shows the functional configuration example of the server apparatus 1. The figure which shows the composition example of the information stored in the user information storage part 131. The figure which shows the composition example of the information stored in the menu information storage part 132. The figure which shows the structural example of the information stored in the order information storage unit 133. The schematic diagram which shows the example of order / status presentation processing.

The contents of the embodiments of the present invention will be described in a list. One embodiment of the present invention has the following configuration.
[Item 1]
An order management support server that accepts and displays orders from users.
An order information reception unit that accepts order information sent from an input terminal for inputting order information,
The status information reception department that accepts the status information sent from the staff terminal that inputs the cooking status,
An order / status information presenting unit presented to a means for outputting the order information and the status information,
To prepare
An order management support server featuring.
[Item 2]
The input terminal includes a store ordering terminal provided in the store and a user terminal used by the user.
The output means includes the output means provided in the store or the user terminal.
The order management support server according to claim 1, wherein the order management support server is characterized by the above.
[Item 3]
When the status information reception unit receives the status information for the order,
When the order information receiving unit receives the order from the store order terminal, the order / status information presenting unit presents the status information to the output means.
When the order information receiving unit receives the order from the user terminal, the order / status information presenting unit presents the status information to the output means or the user terminal, or notifies the user terminal. To do,
The order management support server according to claim 1 or 2, wherein the order management support server is characterized.
[Item 4]
The user information reception department that accepts user information to place an order,
A user identification unit that identifies the user and
An individualized screen creation unit that creates an individualized screen for the user,
Further prepare
The user identification unit identifies another user similar to the user based on the user information and the order information.
The personalized screen creation unit creates a screen personalized for the user from the order patterns of the other user.
The order management support server according to any one of claims 1 to 3, wherein the order management support server is characterized.
[Item 5]
An order management support system that accepts and displays orders from users.
An order information reception function that accepts order information sent from an input terminal for inputting order information, and
Status information reception function that accepts cooking status and
An order / status information presentation function to be presented to an output means that outputs the order information and the status information,
To prepare
An order management support system featuring.
[Item 6]
It is an order management support method that accepts and displays orders from users.
An order information reception step that accepts order information sent from an input terminal for inputting order information, and
Status information reception step that accepts cooking status,
The order / status information presentation step to be presented to the output means for outputting the order information and the status information, and
To prepare
An order management support method characterized by.

<Details of the embodiment>
Hereinafter, the present invention will be described in detail in accordance with the embodiments shown in the drawings for carrying out the present invention.

== Overview ==
FIG. 1 is a diagram showing an overall configuration of an order management support system. As shown in FIG. 1, the order management support system includes a server device 1, a plurality of user terminals 2, a plurality of store order terminals 3, a plurality of staff terminals 4, an administrator terminal 5, and an output means 6. The server device 1 is connected to the user terminal 2, the store order terminal 3, the staff terminal 4, the administrator terminal 5, and the output means 6 via the network 7. Further, the specific devices of the user terminal 2, the store order terminal 3, the staff terminal 4, and the administrator terminal 5 are not limited to mobile terminals and personal computers, and are, for example, smartphones, tablet terminals, personal computers, and other electronic devices. It may be. Further, the specific device of the output means 6 is not limited to the display, and may be, for example, a smartphone, a tablet terminal, a personal computer, a printer, or other devices.

== User terminal 2 ==
The user terminal 2 is a computer operated by a user who places an order, and is used as an order input terminal or a terminal for receiving a notification that the order can be received. The user terminal 2 is, for example, a smartphone, a tablet computer, a personal computer, or the like. The user can access the server device 1 by, for example, an application executed on the user terminal 2 or a WEB browser.

== Store order terminal 3 ==
The store order terminal 3 is a computer provided in the store operated by a user who places an order, and is used as an order input terminal. The store order terminal 3 is, for example, a smartphone, a tablet computer, a personal computer, or the like. The user can access the server device 1 by, for example, an application executed on the store order terminal 3 or a WEB browser. The store order terminal 3 may have a camera, a two-dimensional bar code scanner, an NFC device, or the like as an external information acquisition device.

== Staff terminal 4 ==
The staff terminal 4 is a computer operated by staff involved in the operation of the store. The staff terminal 4 is, for example, a smartphone, a tablet computer, a personal computer, or the like. The staff can access the server device 1 by, for example, an application executed on the staff terminal 4 or a WEB browser. The staff terminal 4 may also serve as an administrator terminal 5, and may also serve as an output means 6.

== Administrator terminal 5 ==
The administrator terminal 5 is a computer operated by an administrator who conducts business using the server device 1. The staff terminal 4 is, for example, a smartphone, a tablet computer, a personal computer, or the like. The administrator can access the server device 1 by, for example, an application executed on the administrator terminal 5 or a WEB browser. The administrator terminal 5 may also serve as a staff terminal 4, and may also serve as an output means 6.

== Output means 6 ==
The output means 6 is a means for outputting information regarding the received order. The output means 6 is, for example, a smartphone, a tablet computer, a personal computer, a display, a printer, or the like. Further, the output means 6 includes a means for presenting to the user and a means for presenting to the staff / administrator, and may also serve as a means for presenting to the user and the staff / administrator. When the output means 6 is mainly output to the user in the store, the output means 6 may be a smartphone, a tablet computer, a personal computer, a display or the like installed in the store, and may also serve as a store order terminal 3. Further, when the output means 6 is mainly output to the staff / administrator in the store, the output means 6 may be a smartphone, a tablet computer, a personal computer, a display, a printer, etc. installed in the store, and may be the staff terminal 4 or the management. It may also serve as a personal computer terminal 5. Further, when the user places an order on the user terminal, the output means 6 may be a smartphone, a tablet computer, a personal computer, a display, or the like, and may also serve as the user terminal 2.

In FIG. 1, only one user terminal 2, a store order terminal 3, a staff terminal 4, an administrator terminal 5, and an output means 6 are shown, but it goes without saying that there may be more than one.

Hereinafter, the configuration of the server device 1 will be described.

FIG. 3 is a diagram showing a hardware configuration example of the server device 1 of the present embodiment. The server device 1 includes a CPU 101, a memory 102, a storage device 103, a communication interface 104, an input device 105, and an output means 106. The storage device 103 stores various data and programs, such as a hard disk drive, a solid state drive, and a flash memory. The communication interface 104 is an interface for connecting to the network 7, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone network, a wireless communication device for performing wireless communication, and the like. It is a USB (UNIVERSAL SERIAL BUS) connector or RS232C connector for serial communication. The input device 105 is a device that accepts data input through, for example, a keyboard, mouse, touch panel, buttons, microphone, or the like. The output means 106 includes, for example, a display, a printer, a speaker, and the like for outputting data.

FIG. 4 is a block diagram showing a functional configuration of the server device 1. As shown in FIG. 4, the server device 1 includes a user information reception unit 111, a user identification information reception unit 112, a user identification unit 113, a menu information reception unit 114, an individualized screen creation unit 115, and a screen presentation. Unit 116, order information reception unit 117, order / status information presentation unit 118, status information reception unit 119, inventory information update unit 120, screen update unit 121, and user information storage unit 131. , Menu information storage unit 132, order information storage unit 133, and each storage unit are included.

Each of the above functional units is realized by the CPU 101 included in the server device 1 reading a program stored in the storage device 103 into the memory 102 and executing the program, and each of the above storage units is the memory 102 included in the server device 1. And as part of the storage area provided by the storage device 103.

Here, in the present embodiment, the data configurations of the user information storage unit 131, the menu information storage unit 132, and the order information storage unit 133 will be shown.

The user information storage unit 131 stores the user information shown in FIG. 5 as an example. As shown in FIG. 5, the orderer information is roughly classified into basic information and order history information as an example. As an example, the basic information is composed of information such as user ID, name, e-mail address, telephone number, credit card number, store used, age, gender, height, weight, likes and dislikes, and allergy information.

The menu information storage unit 132 stores the menu information shown in FIG. 6 as an example. As shown in FIG. 6, the menu information includes, as an example, a menu ID, a store ID, a menu image, a menu name, an amount, a menu category, a product description, a cooking time, a menu release period, a take-out / eat-in flag, and a reduced tax rate flag. , Set menu ID, minimum selection number, maximum selection number, public status, inventory quantity, creation date and time, update date and time, calories, allergen information, and the like.

The order information storage unit 133 stores the order information shown in FIG. 7 which is transmitted from the user terminal 2 or the store order terminal 3. As shown in FIG. 7, the order information includes the order number, the order date and time, the scheduled receipt date and time, the cooking start date and time, the accounting date and time, the receipt number, the user ID, the store ID, the cooking status, the takeout / eat-in flag, the menu ID, and the menu name. , Price, tax amount, discounted price, quantity, order route, estimated user's gender, estimated age, estimated physical characteristics, etc.

The above is the description of the data configuration of the server device 1.

Next, in the present embodiment, the user information reception unit 111, the user identification information reception unit 112, the user identification unit 113, the menu information reception unit 114, the individualized screen creation unit 115, and the screen presentation unit 116 , Order information reception unit 117, order / status information presentation unit 118, status information reception unit 119, inventory information update unit 120, and screen update unit 121 are shown.

The user information receiving unit 111 receives information about the user from the user terminal 2 or the store ordering terminal 3 via the network 7. The user information received by the user information receiving unit 111 is stored in the user information storage unit 131. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed. The user information may be input from the administrator terminal 5 by an administrator who conducts business using the server device 1, or may be directly input to the server device 1.

The user identification information reception unit 112 acquires the user identification information used for identifying the user acquired by the external information acquisition device of the store order terminal 3 from the store order terminal 3 via the network 7. The external information acquisition device includes, for example, a camera and the like. In addition, the user identification information includes a user's image, moving image, and the like. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed.

The user identification unit 113 identifies the user based on the user identification information. For example, as an example, the age and gender are estimated by acquiring the feature quantities of the user's eyes, nose, mouth, etc. from the image acquired when the user places an order from the store order terminal 3 received as the user identification information. However, a known face recognition method such as identification is used. Further, the height, weight, physique, etc. of the user may be estimated and identified from the image by using a method such as the trigonometry or the TOF method. The user identification unit 113 stores the estimated and identified user information in the order information storage unit 133.

The menu information reception unit 114 receives information about the menu from the staff terminal 4 or the administrator terminal 5 via the network 7. The menu information received by the menu information reception unit 114 is stored in the menu information storage unit 132. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed. The menu information may be directly input to the server device 1 by an administrator who conducts a business using the server device 1.

The individualized screen creation unit 115 creates a screen at the time of ordering, which is individualized for each user and presented to the user through the user terminal 2 or the store ordering terminal 3. Menu information and the like stored in the menu information storage unit 132 are used as contents on the screen.

The individualized screen creation unit 115, for example, arranges a frequently ordered menu from the past order history of a certain user at a position that is easily visible on the screen, or emphasizes the menu so that it is easily visible. To create. In this case, the individualized screen creation unit 115 has a user ID that identifies the user, a store ID that identifies the store that the user is about to order, and a store ID that is stored in the order information storage unit 133. The menu ID and the number of times ordered in the past at a store (which may include affiliated stores of the store) are acquired from information such as the order date and time. As a result, the individualized screen creation unit 115 identifies the menu that the user has ordered a lot. Further, the individualized screen creation unit 115 arranges the menu at a position on the screen that is easily visible, or emphasizes the menu so that it is easily visible.

When the store is set to store A, the individualized screen creation unit 115 may use another store that the user has not used before (hereinafter referred to as store B. Including cases where the operating body is different). When trying to place an order in, from the menu information storage unit 132, the menu name, menu category, product description, raw materials, cooking method, etc. of the menu specified by the user at the store A as having ordered a large number of items. And, about the menu name, menu category, product description, raw materials, cooking method, etc. of the menu provided at store B, how much the same wording is included, how much the same material is used, which cooking method is the same By comparing whether or not they are used, the menus may be arranged in a conspicuous position on the screen or emphasized so as to be conspicuous in the order in which they are judged to be similar.

In addition, the individualized screen creation unit 115, for example, compares the order histories of a plurality of users, and a user who is about to place an order and a user who has a similar order history have asked many in the past at a certain store. Place the menu in an easily visible position on the screen, or create a screen that emphasizes it so that it is easy to see. In this case, the individualized screen creation unit 115 acquires a plurality of user IDs including the user who is about to place an order and menu IDs that the plurality of users have ordered in the past, which are stored in the order information storage unit 133. ,compare. Identify the menus that the user and the user who ordered the menu in the past have ordered a lot. Further, the personalized screen creation unit 115 arranges the menu at a position on the screen that is easily visible, or emphasizes the menu so that it is easily visible.

In addition, the personalized screen creation unit 115, for example, has an order pattern (for example,) of another user who has similar physical characteristics such as age, gender, height, and weight to the user who is about to place an order. So far, adult men have ordered a lot of certain menus at a certain store, or so far adult women have ordered other menus as a set with a certain menu, etc.) Create a screen where the heading and the menu are placed in a conspicuous position on the screen or emphasized so that they are easily visible.

In the processing of paragraph 0038, when the user places an order from the user terminal 2, the individualized screen creation unit 115 stores the user ID, age, gender, and body of a plurality of users including the user stored in the user information storage unit 131. Compare information such as target characteristics and identify categories of users who are similar to the user. In addition, the individualized screen creation unit 115 identifies a menu that is stored in the order information storage unit 133 and that the user of the category has requested many times in the past. Further, the personalized screen creation unit 115 arranges the menu at a position on the screen that is easily visible, or emphasizes the menu so that it is easily visible. The personalized screen creation unit 115 was identified by the user identification unit 113 stored in the user information storage unit 131, such as information such as age, gender, and physical characteristics of the user, and the order information storage unit 133. , You may identify a user category similar to that user by comparing it with information such as the gender, age, and physical characteristics of other users.

Further, in the process of paragraph 0038, when the user places an order from the store order terminal 3, the individualized screen creation unit 115 uses an external information acquisition device, for example, a two-dimensional bar code identification device or an NFC device, which the store order terminal 3 has. , The user ID of the user stored in the user information storage unit 131 is specified, and information such as the age, gender, and physical characteristics of the user is acquired. In addition, the personalized screen creation unit 115 compares information such as the age, gender, and physical characteristics of the other plurality of users with information such as the age, gender, and physical characteristics of the user, and is similar to the user. Identify the user's category. In addition, the individualized screen creation unit 115 identifies a menu that is stored in the order information storage unit 133 and that the user of the category has requested many times in the past. Further, the personalized screen creation unit 115 arranges the menu at a position on the screen that is easily visible, or emphasizes the menu so that it is easily visible.

In the process of paragraph 0038, if the user is a new user or does not carry a user terminal or the like and does not have information for identifying the user ID, the personalized screen creation unit 115 may be used. , The information such as the age, gender, and physical characteristics of the user estimated and identified by the user identification unit 113 is compared with the information such as the age, gender, and physical characteristics of a plurality of other users, and the user and the user are compared. Identify similar user categories. In addition, the individualized screen creation unit 115 identifies a menu that is stored in the order information storage unit 133 and that the user of the category has requested many times in the past. Further, the personalized screen creation unit 115 arranges the menu at a position on the screen that is easily visible, or emphasizes the menu so that it is easily visible.

Further, the personalized screen creation unit 115 may, for example, create a screen that matches the physical characteristics of the user who is about to place an order. For example, as an example, the user identification unit 113 identifies from the user identification information that the user cannot raise his / her hand for some reason, or even if he / she reaches out, he / she can only reach the lower part of the store order terminal 3. In this case, the individualized screen creation unit 115 creates a screen in which the functions are integrated at the lower part of the store order terminal 3.

In addition, as a method of emphasizing the menu performed by the individualized screen creation unit 115, the menu is displayed in a large size, the display of the menu is colored in a conspicuous color, the display of the menu is blinked, and the display of the menu is displayed. It may be a method such as repeating enlargement / reduction or creating a screen in which only the display of the menu is collected, but the method is not limited to this.

The screen presentation unit 116 presents the screen created by the individualized screen creation unit 115 or the screen update unit 121 to the user terminal 2 or the store order terminal 3 via the network 7. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed.

The order information reception unit 117 receives information related to the order from the user terminal 2 or the store order terminal 3 via the network 7. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed. The order information may be input from the staff terminal 4 by the staff who operates the store, or from the administrator terminal 5 by the administrator who conducts business using the server device 1, or directly to the server device 1. You may enter it.

The order / status information presenting unit 118 presents the information regarding the order received by the order information receiving unit 117 and stored in the order information storage unit 133 to the output means 6. Output means 6 for staff / managers who operate stores include smartphones, tablet computers, personal computers, displays, printers, and the like. The order information presented to the output means 6 includes the number of the order received, the menu, the scheduled receipt date and time, the cooking start date and time, the take-out / eat-in flag, and the cooking status (for example, cooking / cooked / handed over). Etc.) etc. are presented. The order information reception unit 117 may present the order information to the staff terminal 4.

On the other hand, as the output means 6 for the user, there are a smartphone, a tablet computer, a personal computer, a display and the like. The order / status information presenting unit 118 sends the output means 6 the number at which the order was received, the menu, the scheduled provision date / time, the take-out / eat-in flag, and the cooking status (for example, cooking / cooked / handed over). Finished etc.) etc. are presented. The order information receiving unit 117 may present the order information to the user terminal 2.

In addition, the order / status information presentation unit 118 acquires the order route from the user from the order information storage unit 133. When the user's order is received from the user terminal 2, the order / status information presenting unit 118 performs the following processing. When the status information reception unit 119 receives the cooking completion information from the staff terminal 4 via the network 7, the order / status information presentation unit 118 indicates that the cooking has been completed for the user terminal 2. , Or notify that the item can be received. Specific examples may be, but are not limited to, notification by e-mail, notification via application (including push notification), notification by SMS, and the like.

Further, the order / status information presenting unit 118 may distinguish between an order received via the user terminal 2 and an order received via the store order terminal 3 and display the information on the output means 6 installed in the store. Is stored in the order information storage unit 133. Specific processing for distinction may be processing such as changing the display position, color coding, changing the size of characters, changing the font of characters, and the like, but the processing is not limited to this.

The status information reception unit 119 receives information on the cooking status of the ordered menu from the staff terminal 4 via the network 7. The status information includes stages such as before cooking, start of cooking, during cooking, completion of cooking, and completion of provision. The communication in the transmission / reception may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be executed.

The inventory information update unit 120 updates the information related to the inventory of each menu stored in the menu information storage unit 132. The inventory information update unit 120 stores the inventory of each menu stored in the menu information storage unit 132 when the status information reception unit 119 receives the cooking completion information from the staff terminal 4 via the network 7. Update the quantity of.

The screen update unit 121 is presented on the screen created by the individualized screen creation unit 115 when the inventory information update unit 120 updates the inventory quantity stored in the menu information storage unit 132 and falls below a certain number. Among the menus that are available, the display of the menu that is low in stock is lowered to the lower level, or "out of stock" is displayed above the menu.

1 Server device 2 User terminal 3 Store order terminal 4 Staff terminal 5 Administrator terminal 6 Output means 101 CPU
102 Memory 103 Storage device 104 Communication interface 105 Input device 106 Output means 111 User information reception unit 112 User identification information reception unit 113 User identification unit 114 Menu information reception unit 115 Individualized screen creation unit 116 Screen presentation unit 117 Order information reception unit 118 Order / status information presentation unit 119 Status information reception unit 120 Inventory information update unit 121 Screen update unit 131 User information storage unit 132 Menu information storage unit 133 Order information storage unit

Claims (6)

An order management support server that accepts and displays orders from users.
An order information reception unit that accepts order information sent from an input terminal for inputting order information,
The status information reception department that accepts the status information sent from the staff terminal that inputs the cooking status,
An order / status information presenting unit presented to a means for outputting the order information and the status information,
To prepare
An order management support server featuring. The input terminal includes a store ordering terminal provided in the store and a user terminal used by the user.
The output means includes the output means provided in the store or the user terminal.
The order management support server according to claim 1, wherein the order management support server is characterized by the above. When the status information reception unit receives the status information for the order,
When the order information receiving unit receives the order from the store order terminal, the order / status information presenting unit presents the status information to the output means.
When the order information receiving unit receives the order from the user terminal, the order / status information presenting unit presents the status information to the output means or the user terminal, or notifies the user terminal. To do,
The order management support server according to claim 1 or 2, wherein the order management support server is characterized. The user information reception department that accepts user information to place an order,
A user identification unit that identifies the user and
An individualized screen creation unit that creates an individualized screen for the user,
Further prepare
The user identification unit identifies another user similar to the user based on the user information and the order information.
The personalized screen creation unit creates a screen personalized for the user from the order patterns of the other user.
The order management support server according to any one of claims 1 to 3, wherein the order management support server is characterized. An order management support system that accepts and displays orders from users.
An order information reception function that accepts order information sent from an input terminal for inputting order information, and
Status information reception function that accepts cooking status and
An order / status information presentation function to be presented to an output means that outputs the order information and the status information,
To prepare
An order management support system featuring. It is an order management support method that accepts and displays orders from users.
An order information reception step that accepts order information sent from an input terminal for inputting order information, and
Status information reception step that accepts cooking status,
The order / status information presentation step to be presented to the output means for outputting the order information and the status information, and
To prepare
An order management support method characterized by.

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