JP5644165B2 - Order data management system - Google Patents

Description

The present invention also relates to the order data management system to be used when ordering in restaurants.

  In recent years, an order data management system having an order input terminal for inputting a menu ordered by a customer has become widespread in restaurants and the like. As an order input terminal, there is known an order input terminal provided with a display unit for confirming order details and an input key for inputting order details. In addition, there is known an apparatus in which an input key for inputting information indicating a customer segment is provided on a display unit of an order input terminal, and a menu to be displayed is changed according to the input customer segment (see, for example, Patent Document 1).

JP 2003-6748 A

  Since the conventional order input terminal is provided with the display unit and the input key as described above, it is large and expensive. When acquiring customer demographic information and using it for store operation, for example, a large display such as that disclosed in Patent Document 1 above. An expensive order input terminal having a department has to be used, and this has greatly increased the price of the entire order data management system for restaurants.

The present invention has been made in view of the above, and an object thereof is to provide an order data management system capable of acquires customer group information utilized less expensive.

The present invention is provided for each product, and a menu code indicating information which uniquely identifies the item is provided for each customer base of customers to order the product, and customer base code indicating information which uniquely identifies the該客layer A reading unit that reads a confirmation code for confirmation, and when the confirmation code is read by the reading unit, after the customer layer code is read by the reading unit, all of the read by the reading unit A speaker unit that outputs a menu name corresponding to the menu code as a voice, information that uniquely identifies the product indicated by the read menu code , and a customer base for customers who order the product indicated by the read customer base code order an order input terminal and a transmission unit that transmits the information specifying the order input terminal sends, uniquely specifying information and said product said product A receiving unit that receives information that uniquely identifies a customer segment, information that uniquely identifies the product received by the receiving unit, and information that uniquely identifies the customer segment of the customer who orders the product An order data management system comprising: a management device having a storage unit.

  Accordingly, since the menu book has a customer segment code indicating information for uniquely identifying the customer segment, the customer segment that identifies the customer segment when the menu code included in the menu book is read by the order input terminal and the product is ordered. The code can also be read. For this reason, since it is possible to input information for identifying a customer segment without providing a customer segment key in advance in the order input terminal as in the prior art, it is possible to introduce a system for acquiring customer segment information at a low cost. Furthermore, the customer segment of the customer who ordered the product and the ordered product can be stored in association with each other, and the order information such as the number of orders for each customer segment can be analyzed based on the stored information.

  According to the present invention, since the menu book has a customer segment code indicating information for uniquely identifying the customer segment, the menu code included in the menu book is read by the order input terminal and the customer segment is selected when the product is ordered. Since the customer segment code to be identified can also be read, customer segment information can be acquired at a lower cost.

It is an example of the shop interior figure of the restaurant in one Embodiment of this invention. It is a block diagram of the order processing system of the restaurant in one Embodiment of this invention. It is a block diagram of the host server in one Embodiment of this invention. It is a block diagram of an order input terminal in one embodiment of the present invention. It is an example of the menu file in one Embodiment of this invention. It is an example of the customer layer file in one Embodiment of this invention. It is an example of the order file in one Embodiment of this invention. It is an example of description of the menu book for customer service in one Embodiment of this invention. It is a flowchart explaining the order processing procedure in one Embodiment of this invention. It is the schematic which showed the example of the analysis screen which shows the correlation of the customer layer and the order number of a menu in one Embodiment of this invention.

  An embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is an example of an in-store diagram of a restaurant in an embodiment of the present invention. The restaurant in this embodiment includes a POS terminal 400, a kitchen printer 500, a cradle 700, a restaurant area 900, a customer menu book place 1000, and a dish placement table 1100. In addition, it is assumed that the restaurant has customer attendants 300a and 300b who are salesclerks and a cooking worker (not shown).

  The customer service staff 300 a and 300 b carry a paper customer service menu book 600 (FIGS. 2 and 8) and wait in front of the dish mounting table 1100. Further, the kitchen printer 500 is arranged on the dish mounting table 1100. Further, the cradle 700 and the customer menu book place 1000 are arranged in the vicinity of the dish placing table 1100 and are provided with a customer menu book. With this arrangement, when the customer service 300 guides the customer at the entrance to any table in the eating and drinking area 900, the customer service can easily take a paper customer menu book. In addition, the dish mounting table 1100 is a table for the reception staff to receive the food served from the kitchen.

  Next, the configuration of the restaurant order processing system will be described. FIG. 2 is a configuration diagram of a restaurant order processing system according to an embodiment of the present invention. The system includes a host server (management device) 100, a plurality of order input terminals 200, a POS (Point of sale) terminal 400 that performs payment, a kitchen printer 500, a cradle (connection device) 700, and a LAN 800. A customer service menu book 600 (menu book).

  The host server (management device) 100 is a computer that processes order data from customers and holds various files shown in FIGS. 5, 6, and 7 as a database in an HDD (hard disk, storage unit). It is installed in an office (not shown) in the restaurant. The host server 100 has a communication function based on a LAN (Local Area Network) or other communication standards (for example, a standard called ZigBee (registered trademark)), and the host server 100 is connected via a LAN 800 installed in a restaurant. The POS terminal 400 and the kitchen printer 500 are communicably connected. For example, when the host server 100 receives a signal for instructing accounting from the POS terminal 400, the host server 100 causes the POS terminal 400 to print accounting information (invoice).

  For example, TCP / IP (Transmission Control Protocol / Internet Protocol) is used as a communication method of the LAN 800, and communication between devices can be performed at a data transfer rate of several 10 to 100 [Mbps]. The host server 100 may be communicable with an external network such as the Internet. For example, a data management server (not shown) installed at the head office of a restaurant chain may be connected to all stores from the host server 100 of each store via the external network. The sales information may be collected and managed.

  The customer service menu book 600 is a menu code book carried by the customer service 300, on which a menu name (product name) and a dot code for storing various information are printed. The dot code is composed of extremely small dots (points) that are difficult to see, and information contained in the dot code can be read using infrared rays or the like. Further, by printing the dot code on the menu book using invisible ink, the layout of the menu book can be determined without being restricted by the dot code. In the present embodiment, the dot code is read by a code reader (reading unit) of the order input terminal 200. Details of the customer service menu book 600 will be described later with reference to FIG.

  The order input terminal 200 is a portable terminal device that inputs a menu code or the like of a menu ordered by a customer and transmits it to the host server 100 as order data, and has a pen-shaped appearance. Hereinafter, it is assumed that the order input terminal 200 is carried by the customer service 300 and is operated by the customer service 300.

  A pen-type tip of the order input terminal 200 is provided with a code reader (reading unit) for reading a code written in the customer service menu book 600. The menu is input by causing the code reader to read the code on the customer service menu book 600 with infrared rays or the like. The order data input and transmitted by the order input terminal 200 is received by the POS terminal 400 through the antenna 401 and transmitted to the host server 100 through the LAN 800.

  Further, the order input terminal 200 holds voice data for notifying the menu information describing the menu name of each menu, the cooking method and ingredients related to the menu by voice. When a menu code or the like is input to the order input terminal 200, the corresponding menu name or menu information is notified (voice output) by voice. When not in use, the order input device 200 is attached to the cradle 700.

  The cradle 700 connects the attached order input terminal 200 to the POS terminal 400 via USB (Universal Serial Bus) so as to be communicable, and the audio data in the attached order input terminal 200 is transferred from the host server 100 to the POS terminal. 400 is a connection device that can be updated via 400.

  The external appearance (not shown) of the cradle 700 is provided on the upper surface of the cradle 700 with a total of 40 mounting openings for mounting the order input terminal 200, for example, 4 rows and 10 rows. A USB connector and a charging terminal are provided at the back of the mounting opening. A USB terminal for connecting to the POS terminal 400 is provided on the side surface, and the USB terminal and the USB connector are branched and connected by a built-in USB hub. The AC cable extending from the side surface is connected to an external AC power source, and the order input terminal 200 can be charged from the charging terminal by a charging circuit built in the cradle 700.

  The kitchen printer 500 is a printer that is installed in or near the kitchen of a restaurant, prints the ordered menu contents as a cooking instruction slip, and further prints an order slip for placing on the customer's table. The kitchen printer 500 has a function of being communicated via the LAN 800, thereby enabling communication between the host server 100 and the order input terminal 200.

  Order data indicating the ordered menu is sent from the order input terminal 200 to the host server 100 for processing, and is sent from the host server 100 to the kitchen printer 500 through the LAN 800. The printed cooking instruction slip is handed to the kitchen cooking worker, and the ordered menu dish is cooked.

  The kitchen printer 500 is provided with an operation unit (not shown), and a cooking worker (not shown) can operate the operation unit to notify the host server 100 of a menu that is out of stock. It is like that. Receiving the notification, the host server 100 updates the menu file (FIG. 5) according to the menu code.

  The POS terminal (register) 400 is operated by the customer service 300, transmits a signal instructing the transaction to the host server 100, and prints the transaction information (invoice) received from the host server 100. A table number is also printed in this accounting information. The POS terminal 400 is provided with a USB port (not shown) for performing USB communication, and the USB port and a USB terminal (not shown) of the cradle 700 can be connected with a USB cable. Accordingly, the POS terminal 400 relays data transmission / reception between the cradle 700, the host server 100, and the kitchen printer 500.

  Next, the configuration of the host server 100 will be described. FIG. 3 is a block diagram showing the configuration of the host server 100 in the present embodiment. In the example illustrated, the host server 100 includes a CPU 101 (analysis unit), a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an HDD 104 (storage unit), and a display unit 105.

  The CPU 201 is a central processing unit that controls each unit of the host server 100, and loads and executes a predetermined program from the ROM 102. The ROM 102 is a storage unit that stores various programs executed by the CPU 101. The RAM 103 is called by the CPU 101 during operation and temporarily stores data to be used. The HDD 104 stores a menu file (FIG. 5), a customer segment file (FIG. 6), an order file file (FIG. 7), and the like.

  Next, the configuration of the order input terminal will be described. FIG. 4 is a block diagram of an order input terminal according to an embodiment of the present invention. The CPU 201 is a central processing unit that controls each unit of the order input terminal 200 and loads and executes a predetermined program from the ROM 202. The ROM 202 is a storage unit that stores various programs executed by the CPU 201.

  The RAM 203 is a storage unit having a file storage area for storing menu files (FIG. 5), audio files, audio data, and the like, and a temporary storage area for temporarily storing data to be called and used by the CPU 201 during operation. . In the temporary storage area, the clerk code (person in charge code) indicating the identification number of the clerk who became the person in charge, the table number indicating the table identification number, the menu code, and the cooking method of the menu corresponding to the read menu code ( Temporary storage files including cooking instruction information), order quantity (quantity) and the like are stored. In addition, for example, the identification number of the order input terminal 200 may be temporarily stored.

  The code reader 204 is an infrared reader that reads various codes such as menu codes and function keys printed on the customer service menu book 600 (FIG. 8) using infrared rays, and is provided at the tip of the pen of the order input terminal 200. It has been. When the code reader 204 is applied to the menu name or function key portion of the menu book 600 for customer service, or the portion of the function key is traced, the code printed at that location is input. By reading the table number from a clerk code (person-in-charge code) or a card (not shown) carried by the customer service 300, this is used as a reset signal and the CPU 201 uses the RAM 203 (in the temporary storage area, for example, when used by the previous customer Or all of the order data, etc.) can be deleted.

  The voice synthesis circuit 205 is a digital circuit that synthesizes a voice waveform from voice data of a voice file read from the RAM 203 and outputs the voice waveform to the speaker 206. When the code reader 204 reads the confirmation code (FIG. 8), the voice data related to the menu input from the code reader 204 is output by the voice synthesis circuit 205 and the menu order information (guidance information) is output from the speaker 206 as a voice. Is done.

  The wireless communication unit 207 is a communication device that performs wireless communication of order data with the POS terminal 400 having the antenna 401. The battery 209 is a rechargeable built-in battery that supplies power to each part of the order input terminal 200 and is charged when the cradle 700 is mounted. The battery remaining amount of the battery 209 is displayed on an LED (Light Emitting Diode) indicator 210.

  Next, the configuration of various files will be described. FIG. 5 is a schematic diagram illustrating a data structure of a menu file according to an embodiment of the present invention. The same menu file is stored in the host server 100 and the order input terminal 200. The menu file is a tabular database, has data items of “menu code”, “name”, and “price”, and stores data of each data item in association with each row.

  The data item “menu code” stores an identification number that uniquely identifies the menu. The data item “name” stores the name of the menu. The data item “price” stores the price of the menu. In the illustrated example, the value stored in the data item “menu code” in the row 501 is “1”, the value stored in the data item “name” is “oden assortment”, and the data item “price” The value stored in “” is “899”. This indicates that the name of the menu uniquely identified by the menu code “1” is “Oden platter” and the price is “899” yen. The other rows are as illustrated.

  FIG. 6 is a schematic diagram showing the data structure of the customer segment file in the present embodiment. The customer segment file is a tabular database, has data items of “customer segment type” and “customer segment code”, and stores data of each data item in association with each row.

  The data item “customer segment type” stores information indicating the customer segment that ordered the menu. The data item “customer segment code” stores a number that uniquely identifies the customer segment type. In the example shown in the figure, the value stored in the data item “customer segment type” in the row 601 is “male young”, and the value stored in the data item “customer segment code” is “1”. This indicates that the “customer segment code” that uniquely identifies the customer segment type “male young” is “1”. The other rows are as illustrated.

  FIG. 7 is a schematic diagram illustrating a data structure of an order file according to an embodiment of the present invention. The order file (order management file) is a data file including order data transmitted from the order input terminal 200 and is stored in the HDD 104 of the host server 100. The order file is a tabular database, such as "order number", "table number", "menu code", "time", "customer code", "quantity", "status", etc. It has data items, and the data of each data item is stored in association with each row.

  The data item “order number” stores an identification number for uniquely specifying one order ordered by the customer. The data item “table number” stores an identification number for uniquely identifying the table used by the customer who ordered. That is, a customer can be specified by this table number. The data item “menu code” stores an identification number for specifying the menu ordered by the customer. The data item “time” stores the time when the order is received. The data item “customer segment code” stores a customer segment code that identifies the customer segment of the ordered customer. The data item “quantity” stores the number of orders. The data item “state” stores information indicating whether the ordered menu is “cooking”, “drinking”, or “cleared”. In FIG. 7, from the table (customer) specified by the same table number “2”, the menu specified by the menu code “5” and the menu specified by the menu code “15” are shifted in time. Indicates that an order has been placed.

  In the present embodiment, when the host server 100 receives the order and notifies the kitchen printer 500 of the cooking instruction information, the host server 100 updates the “state” to “cooking”. In addition, when a cooking worker or the like inputs that cooking has been completed to the kitchen printer 500, the kitchen printer 500 outputs a signal to the host server 100. Upon receiving this signal, the host server 100 updates the “state” to “drinking”. Further, when the POS terminal 400 completes the settlement of the price, the POS terminal 400 outputs a signal to the host server 100. When receiving this signal, the host server 100 updates the “state” to “cleared”.

  In addition, the order file may include data items such as a clerk code (identification number of the clerk who became the person in charge) and an identification number of the order input terminal.

  Next, the customer service menu book will be described. FIG. 8 is a description example of a customer service menu book according to an embodiment of the present invention. In the menu book for customer service, various menu names and their prices are described in the menu area. Further, in the vicinity of the menu name, an infrared readable dot code is printed, which is obtained by coding a menu code that can uniquely identify the menu by a predetermined method. When the clerk touches the pen tip (code reader 204) of the order input terminal 200 with the dot code printed near the menu name, the order input terminal 200 reads the menu code included in the dot code. Thereby, the customer service 300 can input the menu code to the order input terminal 200.

  In the function key area part of the menu book for customer service, numbers “0” to “9”, “confirm”, “cancel”, “send”, and “confirm” for outputting the temporarily stored menu as voice. , “Male younger”, “middle-aged”, “male-aged”, “female younger”, “middle-aged”, “female-aged”, etc. Is printed. In the portion where these characters are printed, a dot code that can be read by infrared rays, in which information for specifying the meaning of each character is coded by a predetermined method, is printed. For example, the part where “male youth”, “middle aged”, “male aged”, “female youth”, “middle aged” or “female aged” is printed Is printed with a dot code indicating a customer segment code that uniquely identifies each customer segment.

  In this embodiment, the customer service 300 causes the code reader 204 of the order input terminal 200 to read the dot code including the input content when the customer's order content is input to the order input terminal 200. As a result, the order input terminal 200 can read the menu code included in the dot code and information specifying the meaning of each character. The customer service menu book may be smaller in size than the customer menu book used by the customer so that the customer service person can easily carry it in a pocket. Note that the customer menu book has no function key area in the customer service menu book, and is not attached with a dot code in which each menu in the menu area is coded. .

  Next, an order processing procedure of the order processing system in one embodiment of the present invention will be described. FIG. 9 is a flowchart illustrating an order processing procedure according to an embodiment of the present invention. First, when a customer visits a restaurant, the customer service 300 takes out the customer menu book from the customer menu book place 1000 (step S1).

  The customer service 300 guides the customer to the table and gives the customer menu book to the customer (step S2).

  The customer service representative 300 displays a number indicating the number printed in the numeric part of the function key area of the service attendant menu book 600 on the code reader 204 of the order input terminal 200 in accordance with the customer segment of the store visitor and the guided table number. Code (position input code), dot code (position input code) indicating "table number", and dot code indicating "customer class" ("male youth", "middle aged", "male aged", The table number of the table that guides the store visitor and the customer base of the store visitor by reading "Woman youth", "Middle aged", and "Old and old age" Is input to the order input terminal 200. After erasing the data in the temporary storage area of the RAM 203, the order input terminal 200 stores the table number and customer segment code specified by the dot code read by the code reader 204 in the temporary storage area (step S3). In addition, since the table number of each table is determined in advance, and the store clerk remembers this table number, the store clerk can input the table number. Further, the store clerk looks at the customer to determine the gender and age group, and inputs a customer group code that matches this determination.

  The customer sees the customer menu book and informs the customer service 300 of the menu he wants to order. The customer service representative 300 receives an order input terminal that receives a dot code indicating a menu code printed in the vicinity of the menu name of the menu book for customer service 600 and a dot code indicating the number printed in the numeric part of the function key area. The code is input to the order input terminal 200 by tracing with the code reader 204 of 200. The order input terminal 200 interprets the dot code read by the code reader 204 and associates the input menu code, quantity, and current time (order time) with each other and stores them in the RAM 203. For example, when the customer service representative 300 receives an order for one serving of oden platter, a portion on which a dot code indicating a menu code of “oden platter” printed in the customer service menu book 600 is printed, and a function key area The code reader 204 of the order input terminal 200 sequentially reads the portion on which the dot code indicating the number “1” is printed and the portion on which the dot code indicating “confirmed” is printed (step S4).

  After the customer has entered all the menus ordered by the customer into the order input terminal 200, the customer service 300 enters the order in which the dot code indicating “confirm” in the function key area of the customer service menu book 600 is printed. A code indicating “confirmation” is input to the order input terminal 200 by tracing with the code reader 204 of the terminal 200. If the code read by the code reader 204 is not a confirmation code (“confirmation”) (step S5-NO), the order input terminal 200 returns to the process of step S4 (step S5).

  If the code read by the code reader 204 is a confirmation code (step S5-YES), the order input terminal 200 determines that all orders have been input, and the voice explaining the menu name and quantity temporarily stored in the RAM 203 Is output to the speaker 206. Note that the order input terminal 200 may be configured so that a menu change input can be performed as necessary (step S6).

  The customer service 300 confirms that all the menus ordered by the customer have been input, and causes the code reader 204 to read the portion on which the dot code indicating “send” in the function key area of the menu for customer service is printed. . When the code reader 204 reads the dot code indicating “transmission”, the order input terminal 200 generates an order number that uniquely identifies the customer who has placed the order, and stores the generated order number in the RAM 203. Table number, customer group code, menu code, quantity, and order time are transmitted to the host server 100. Thereafter, the order input terminal 200 erases all or part of the data stored in the RAM 203 (step S7).

  The host server 100 receives the order number, the table number, the customer segment code, the menu code, the quantity, and the order time transmitted from the order input terminal 200, and receives the received information and the state “cooking”. Are stored in the order file in association with each other (step S8).

  Next, the host server 100 transmits the order data to the kitchen printer 500 and prints the cooking instruction slip and the order slip (step S9).

  In the kitchen, the cooking operator cooks based on the cooking instruction slip, and when cooking is completed, the dish is placed on the cooking table 1100 and the completion of cooking is input to the kitchen printer 500. As a result, the kitchen printer 500 outputs a signal to the host server 100. The host server 100 receives this signal and updates the “state” of the order file to “drinking”. When a dish is placed on the dish mounting table 1100, the customer service 300 confirms the table number and distributes the dish to the corresponding table. The customer service 300 may include the corresponding order slip in the table (step S10).

  After the customer has finished eating and drinking, the POS terminal (register) 400 is operated by the customer service 300 and, when the order number printed on the order slip is input, transmits a signal instructing accounting to the host server 100, and the host The accounting information (invoice) received from the server 100 is printed. The customer service 300 performs payment for the fee based on the accounting information (step S11).

  For the order input terminal 200 attached to the cradle 700, the battery 209 is charged and the audio data, menu file, and audio file in the RAM 203 are updated from the host server 100 via the USB. Is called. The order input terminal 200 that has been charged and updated is used again by the next customer.

  As a result of the processing described above, the order file stored in the HDD 104 of the host server 100 includes a “menu code” that uniquely identifies the ordered menu and a “customer layer” that uniquely identifies the customer segment that ordered the menu. Customer demographic information associated with “code” is accumulated.

  Next, an example of an analysis method using customer demographic information stored in the host server 100 will be described. The CPU 101 of the host server 100 reads out the menu file, customer segment file, and order file stored in the HDD 104, calculates the number of menus ordered for each customer segment, and calculates the customer segment and the number of menus ordered. An analysis screen showing the correlation is displayed on the display unit 105.

  Specifically, the CPU 101 of the host server 100 sums up the number of orders for each combination of “customer segment code” and “menu code” stored in the order file, thereby obtaining the number ordered by the customer of each customer segment. Specify for each menu. In addition, the CPU 101 reads information stored in the menu file, and specifies the “name” of the menu uniquely specified by each menu code. Further, the CPU 101 reads information stored in the customer segment file, and identifies the “customer segment type” that each customer segment code uniquely identifies. Then, for each “customer segment type” and “name” of the menu, the number ordered by the customer of each customer segment is displayed on the display unit 105 as an analysis screen for each menu.

  FIG. 10 is a schematic diagram showing an example of an analysis screen showing the correlation between the customer segment and the number of menu orders (order information) displayed by the display unit 105 of the host server 100 in the present embodiment. The analysis screen displays the number of customers and menu orders in a tabular format. In the example shown in the figure, customer segments are displayed in rows, menu names are displayed in columns, and the number of customers ordered from each customer segment is displayed in a column where customer segments and menu names intersect. For example, “1” is displayed in the column where the row “male young” and the column “oden platter” intersect. This indicates that the customer “male young” ordered one “oden assortment”. The other columns are as illustrated. In each customer segment, the column with the largest number of orders is shaded. This is to make it possible to grasp at a glance the menu most frequently ordered by customers of each customer class.

  In addition, since the order time is also stored in the order file, for example, what kind of customer is ordering what kind of menu for a certain period such as one week or one month, as an analysis screen 105 can be displayed. For example, when it is found that a large number of menus with a certain customer group are ordered, it can be used for store management such as newly introducing a menu similar to the menu.

  As described above, according to the present invention, the customer service attendant menu book 600 has a customer segment code indicating information for uniquely identifying a customer segment. For this reason, when the order input terminal 200 reads the menu code of the customer service menu book 600 and orders a product, the customer segment code for identifying the customer segment can also be read, so that the customer segment information can be obtained at a lower cost. Can do.

  As described above, the embodiments of the present invention have been described in detail with reference to the drawings. However, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the scope of the present invention. Is possible.

  For example, in the present embodiment, the customer segment of a customer who visits and orders by himself / herself is input, but the present invention is not limited to this. When a customer visits a group and places an order while sitting at one table, the customer group code representing the group may be input and then each customer's order may be received. In this case, customer segment information for each customer segment in a strict sense cannot be obtained, but customer segment information showing a certain tendency can be obtained. In addition, even when a customer visits a group, in order to obtain accurate customer demographic information, the customer demographic code is read after the menu code is read in step S4 of the flowchart shown in FIG. In other words, the menu code and customer segment code are read for each customer. Thereby, accurate customer demographic information can be obtained.

  Moreover, although this embodiment demonstrated the example in which a customer attendant operates an order input terminal, it is not restricted to this. For example, the present invention may be used in a so-called self-order method in which a customer operates the menu book for customer service and the order input terminal in the embodiment to place an order. In other words, by first entering the customer demographic code and table number and then describing the menu order to the order entry terminal in the menu book, the customer enters each information. It can be seen that an order is input, and it can also be used in a self-order in which the customer inputs the order.

  In the present embodiment, the types of customer segments are “male and young”, “male and middle age”, “male and older”, “women and young”, “middle and middle age”, and “mature and elderly”. Although the example to use was demonstrated, it is not restricted to this. For example, you may make it classify | categorize a customer class for every concrete age (10's, 20's ...).

  In the present embodiment, the menu book is described using an example in which a dot code is printed. However, the present invention is not limited to this. For example, instead of a dot code, a one-dimensional barcode, a two-dimensional barcode, an IC chip, a digital watermark incorporated in an image, etc. that can specify information such as menus and customer segments is attached to a menu book. Any form can be used.

  Moreover, in this embodiment, although the example which displays the analysis screen which shows the correlation of the order number of each menu for every customer layer in FIG. 10 was shown, each classification which shows the classification | category of not only each menu but each menu, You may make it show the correlation of the order number for every customer base.

Also, instead of sending all the read menu codes and customer demographic codes to the management device, the customer code is identified when the menu for which particularly the sales trend is to be identified and the identified menu code is read. At the same time, it may be transmitted to the management apparatus. Alternatively, all the read menu codes and customer demographic codes are transmitted from the order input terminal to the management device. When the order numbers are compared in the management device, only a specific menu code is selected and the order code shown in FIG. You may make it display.
(Supplementary Note 1) A menu code that is provided for each product and indicates information that uniquely identifies the product, and a customer code that is provided for each customer segment of the customer who orders the product and indicates information that uniquely identifies the customer segment; A menu book, a reading unit that reads the menu code and customer segment code included in the menu book, information that uniquely identifies the product indicated by the read menu code, and the product indicated by the read customer segment code. An order input terminal having a transmission unit for transmitting information for uniquely specifying a customer segment of the customer to be ordered, information for uniquely identifying the product transmitted by the order input terminal, and a customer segment of the customer who orders the product Receiving information for uniquely identifying the information, information for uniquely identifying the product received by the receiving portion, information for uniquely identifying the customer base of the customer who orders the product, A storage unit for associating and storing, based on the information the storage unit stores the order data management system characterized by having a management device having an analysis unit for analyzing the order information for each of the customer base.
Accordingly, since the menu book has a customer segment code indicating information for uniquely identifying the customer segment, the customer segment that identifies the customer segment when the menu code included in the menu book is read by the order input terminal and the product is ordered. The code can also be read. For this reason, since it is possible to input information for identifying a customer segment without providing a customer segment key in advance in the order input terminal as in the prior art, it is possible to introduce a system for acquiring customer segment information at a low cost. Furthermore, the customer segment of the customer who ordered the product and the ordered product can be stored in association with each other, and the order information such as the number of orders for each customer segment can be analyzed based on the stored information.
(Additional remark 2) It is a menu book which has the information read by the reading part which an order input terminal has, Comprising: It can be read by the reading part provided in the said order input terminal, It is provided for every goods, and this goods is uniquely A menu code indicating information to be identified; and a customer code that can be read by the reading unit and is provided for each customer segment of the customer who orders the product, and indicates information that uniquely identifies the customer segment. A menu book.
Accordingly, since the menu book has a customer segment code indicating information for uniquely identifying the customer segment, the customer segment that identifies the customer segment when the menu code included in the menu book is read by the order input terminal and the product is ordered. The code can also be read. For this reason, there is no need to provide customer layer keys on the order entry terminal itself, so that the order entry terminal itself does not increase in size and costs as in the case where a mechanical key indicating the customer layer is provided. As in the case where the customer segment key is provided on the display unit of the terminal, the program must be created so that various customer segments can be displayed, so that the program is not complicated and the cost is not increased accordingly. That is, even if the order input terminal does not have a display unit or a fixed key, the customer layer information can be obtained by reading the customer layer code by the reading unit provided in the order input terminal. The system can be introduced.
(Supplementary Note 3) The menu book described in Supplementary Note 2 can be read by the reading unit, is arranged in the vicinity of the customer segment code, and includes information for uniquely specifying a table in which a customer who orders the product is located. It has a position input code for inputting.
Thus, for example, when a store clerk takes an order, for example, information for specifying the position of the table for specifying the position to carry the dish is input, so that the customer layer code is provided in the vicinity of the position input code. You can prevent forgetting to enter customer code.

  100: Host server, 101, 201 ... CPU, 102, 202 ... ROM, 103, 203 ... RAM, 104 ... HDD, 105 ... Display unit, 200 ... Order input Terminal 204, Code reader 205, Voice synthesis circuit 206 Speaker, 207 Wireless communication unit 208 USB I / F 209 Battery 210, 210 LED indicator, 300 ... customer service, 400 ... POS terminal, 401 ... antenna, 500 ... kitchen printer, 600 ... menu book for customer service, 700 ... cradle, 800 ... LAN, 900 ... Eating and drinking area, 901-904 ... Table, 1000 ... Menu book place for customers, 1100 ... Cooking table

Claims (1)

A menu code that is provided for each product and indicates information for uniquely identifying the product, a customer code that is provided for each customer segment of the customer who orders the product, and indicates information for uniquely identifying the customer segment, and for confirmation A reading unit for reading the confirmation code of
When the confirmation code is read by the reading unit, a speaker unit that outputs menu names corresponding to all the menu codes read by the reading unit as voice after the customer layer code is read by the reading unit When,
A transmission unit for transmitting information for uniquely specifying the product indicated by the read menu code and information for uniquely specifying a customer segment of the customer who orders the product indicated by the read customer segment code ;
And the order input terminal having a,
The receiving unit that receives the information that uniquely identifies the product and the information that uniquely identifies the customer segment of the customer who orders the product, and the product that is received by the receiving unit is uniquely identified. a management device having a storage unit that associates and stores the information for uniquely identifying a customer base of customers to order information and the item to,
An order data management system comprising:

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