JP2021081782A - Emotional value evaluation system, emotional value evaluation method, and emotional value evaluation program - Google Patents

Abstract

To provide an emotional value evaluation system, an emotional value evaluation method, and an emotional value evaluation program which can make valid evaluations in which a fraud is prevented.SOLUTION: An emotional value evaluation system 1 has: an information management device 100 comprising a storage unit 110 which stores information on a customer, a provider who provides the customer with services, and a provision place where the provider provides the customer with the services; an identification body 300 which is installed in the provision place and has identification information of the provision place; an evaluation execution device 200a carried by the customer; and an evaluation confirmation device 200b carried by the provider. The evaluation execution device 200a comprises a detection unit 210a which detects the identification body 300 and notifies an information management device 100 of the identification information of the provision place. The information management device 100 comprises a control unit 120 which permits the evaluation execution device 200a that the customer evaluates the provider, due to notification from the evaluation execution device 200a.SELECTED DRAWING: Figure 1

Description

The present invention relates to an emotional value evaluation system, an emotional value evaluation method, and an emotional value evaluation program.

In recent years, the number of non-regular employees (service providers) such as part-timers, part-time workers, dispatched and contract employees has increased. Specifically, for single mothers who work part-time at izakaya, such non-regular employees have low income no matter how good their working attitude is, so they do not get motivated to work and make their work worthwhile. Many people are worried about not being able to find it.

Therefore, a third party such as a customer evaluates the work attitude (service) of the non-regular employee, and the non-regular employee gets a return (reward) according to the evaluation, so that the non-regular employee has an opportunity to earn income. There is a need to increase the number of employees to improve their motivation for work and make their work more rewarding.

Patent Document 1 includes a receiving means for receiving image data of contents supplied from a content providing device via a network, and a content display provided with a predetermined donation button based on the image data received by the receiving means. By the display means for displaying the screen, the donation data generation means for generating the donation data of a predetermined amount corresponding to the donation button when the donation button is selected from the content display screen, and the donation data generation means. A donation processing device is disclosed, which comprises a transmission means for transmitting the generated donation data to the content providing device via the network.

Japanese Unexamined Patent Publication No. 2001-344530

As in Patent Document 1, an evaluator (customer) can evaluate (scoring, commenting, throwing money, etc.) to a provider who provides services such as workers and musicians via a network such as the Internet. Consideration of the system is conceivable. However, if anyone can make a donation from anywhere, fraud (so-called evaluation operation by Sakura) may occur.

Therefore, an object of the present invention is to provide an emotional value evaluation system, an emotional value evaluation method, and an emotional value evaluation program capable of performing a legitimate evaluation with fraud prevention.

In order to achieve this object, the emotional value evaluation system of the present invention is a storage unit that stores information on a customer, a provider who provides a service to the customer, and a place where the provider provides a service to the customer. It has an information management device including the above, an identifier installed at the provision place and having identification information of the provision place, an evaluation execution device carried by the customer, and an evaluation confirmation device carried by the provider. The evaluation execution device includes a detection unit that detects the identification body and notifies the information management device of the identification information of the provision location, and the information management device is such that the customer receives a notification from the evaluation execution device. A control unit that allows the evaluation execution device to evaluate the provider is provided.

Further, in the emotional value evaluation method of the present invention, the customer carries an identifier that is installed at a provision location where the provider providing the service to the customer provides the service to the customer and has identification information of the provision location. The customer evaluates the provider by the detection step of detecting the evaluation execution device and notifying the information management device of the identification information of the provision location, and the information management device notifying the evaluation execution device. Is provided with a control step for permitting the evaluation execution device.

Further, the emotional value evaluation program of the present invention is installed on a computer constituting the emotional value evaluation system of the present invention at a provision place where a provider who provides a service to a customer provides a service to the customer. The procedure of detecting the identification body having the identification information of the customer by the evaluation execution device carried by the customer and notifying the information management device of the identification information of the provision location, and the notification from the evaluation execution device by the information management device. Allows the evaluation execution device to perform a procedure that allows the customer to evaluate the provider.

According to the present invention, the evaluation execution device carried by the customer detects the identification body that is installed at the providing place where the provider provides the service to the customer and has the identification information of the providing place, and the identification information of the providing place is detected. By notifying the information management device, the information management device allows the evaluation execution device to allow the customer to evaluate the provider, so that the customer provides the service location (area, space) where the provider provides the service to the customer. Only within will be able to evaluate the services provided by the provider.

The evaluation confirmation device carried by the provider includes a detection unit that detects the discriminator and notifies the information management device of the identification information of the provision location, and the information management device receives a notification from the evaluation confirmation device. , It is preferable to include a control unit that allows the evaluation execution device to evaluate the provider from the customer. This allows the customer to evaluate the provider only when the provider is providing the service within the place where the service is provided.

It is preferable that the evaluation execution device includes an evaluation execution unit that evaluates the provider, and the evaluation confirmation device includes an evaluation confirmation unit that confirms the evaluated contents. As a result, the customer can easily evaluate the provider, and the provider can easily confirm the content evaluated by himself / herself.

It is preferable that the information management device includes a reward management unit that manages the reward given to the provider according to the evaluation received from the customer by the provider. As a result, the reward is appropriately and fairly given (allocated) to the provider according to the evaluation received from the customer.

It is preferable that the information management device includes a reward management unit that manages the reward given to the customer according to the evaluation performed by the customer. As a result, not only the provider but also the customer who evaluates is appropriately and fairly rewarded according to the evaluation performed.

The information management device preferably includes a statistical unit that provides sales promotion data or personnel data generated based on the information of any one or more of the customer, the provider, and the provision location. As a result, it is possible to provide objective sales promotion data, personnel data, etc. to a third party or the like.

According to the present invention, an evaluator such as a customer can evaluate the service provided by the provider only within the provision place where the provider provides the service to the customer, so that fraud prevention can be achieved. A legitimate evaluation given can be made to the provider.

It is a functional block block diagram which shows the emotional value evaluation system which concerns on 1st Embodiment of this invention. It is explanatory drawing of the procedure of registering information in an information management apparatus. It is explanatory drawing of the procedure which an information management apparatus provides information. It is a concrete image diagram of the provision place information. It is explanatory drawing of the procedure for detecting a provider and a customer. It is explanatory drawing of the procedure in which a customer evaluates a provider from an evaluation execution device. It is explanatory drawing of the procedure which manages the reward which the information management apparatus gives to a customer and a provider. It is explanatory drawing that an information management apparatus provides sales promotion data and personnel data. It is the schematic of the emotional value evaluation system which concerns on the 2nd Embodiment of this invention.

(First Embodiment)

The emotional value evaluation system according to the first embodiment of the present invention will be described with reference to the drawings. The emotional value evaluation system according to the first embodiment gives an evaluation when the customer faces the provider and the customer is satisfied with the provision of the service of the provider (when the emotional value is obtained). It is a thing.

Emotional value (emotional value) is a value that appeals to emotions and cannot be quantified. For example, the design and brand of personal computers. Supplementally, the value that appeals to the function is the functional value (functional value), for example, the capacity of the memory in the personal computer, the speed of the CPU, the size of the liquid crystal, and the like.

As shown in FIG. 1, the emotional value evaluation system 1 includes an information management device 100, an evaluation execution device 200a, an evaluation confirmation device 200b, and an identification body 300.
The information management device 100, the evaluation execution device 200a, and the evaluation confirmation device 200b are connected to the Internet network N, and are mutually wired with a personal computer (not shown), a smartphone, or the like (not shown) connected to the Internet network N. Or it can communicate wirelessly. Further, the information management device 100, the evaluation execution device 200a, and the evaluation confirmation device 200b can also communicate with each other by wire or wirelessly.

The information management device 100 is, for example, a server-type computer installed in a company that provides a service related to emotional value evaluation. The evaluation execution device 200a is carried by the customer. The evaluation confirmation device 200b is carried by the provider. The evaluation execution device 200a and the evaluation confirmation device 200b can be, for example, a smartphone. The discriminator 300 is installed at a providing place where the provider provides a service to the customer, and has identification information of the provided providing place. The discriminator 300 is, for example, a beacon that notifies the identification information of the installation location by a radio signal such as BLUETOOTH (registered trademark), or a QR in which the identification information of the installation location is described as optical reading information. It can be a two-dimensional bar code such as a code (registered trademark).

The places where the provider provides services to customers are stores such as taverns, bars, and snacks, sports venues such as dome (baseball field) and stadium (soccer field), and events such as outdoor festivals and B-class gourmet. Is the place where is held.

In addition, the providers are clerk and part-time workers working in taverns, bars and snacks, athletes playing games in domes and stadiums, musicians and stall clerk appearing in events such as outdoor festivals and B-class gourmet foods.

In addition to normal work attitudes, services (services related to emotional value evaluation) include providing lighters, exchanging ashtrays (for part-time workers working in taverns), and fan services (for athletes).

The information management device 100 includes a storage unit 110, a control unit 120, a reward management unit 130, a statistics unit 140, and a communication unit 150. Information about the customer, the provider, and the place of provision is registered in the storage unit 110.

Information about a customer (hereinafter referred to as "customer information") is associated with identification information that identifies the customer, such as name (nickname), gender, address, date of birth, or place of provision where the service is provided. Information.

Information about the provider (hereinafter referred to as "provider information") is provided by the name (nickname), gender, address, date of birth, face photo, hobbies, one-word message, or work place (bar name of the pub). Information associated with identification information that identifies a person.

Information about the place of provision (hereinafter referred to as "place of provision information") includes place name (store name, venue name, place name where the event is held, etc.), address, URL of the homepage, industry category (bar, bar, snack, etc.) Alternatively, the provider's work schedule, the list of providers currently working, and the like are information associated with the identification information that identifies the provision location.

There is no limit to the content or number of registered customer information, provider information, and provision location information. In addition, it is referred to as identification information for identifying a customer, identification information for identifying a provider, and identification information for identifying a provision location (hereinafter referred to as "customer identification information", "provider identification information", and "providing location identification information". ) Is a unique ID (Identification). For example, an 8-digit unique number (eg, 12345678) can be used as the identification information of the providing place.

The control unit 120 permits the customer to evaluate the provider from the evaluation execution device 200a by receiving the notification from the evaluation execution device 200a carried by the customer. The reward management unit 130 manages the reward given to the provider according to the evaluation received from the customer by the provider. It also manages the rewards given to the customer according to the evaluation made by the customer. The statistics unit 140 generates sales promotion data and personnel data based on the information of any one or more of the customer, the provider, or the place of provision, and provides the data to a third party or the like. The communication unit 150 is configured to be able to communicate with the evaluation execution device 200a, the evaluation confirmation device 200b, and the like through the Internet network N. All or part of the information management device 100 may be composed of a centralized server or a distributed type (for example, a blockchain).

The evaluation execution device 200a includes a detection unit 210a that detects the identification body 300 and notifies the information management device 100 of the identification information of the provision location and the like, and an evaluation execution unit 220a for evaluating the provider by the operation of the customer. To be equipped. Further, the communication unit 230a is provided so as to be able to communicate with the information management device 100 and the like through the Internet network N.

The evaluation confirmation device 200b has a detection unit 210b that detects the identification body 300 and notifies the information management device 100 of the identification information of the provision location and the like, and confirms (views) the contents evaluated by the operation of the provider. The evaluation confirmation unit 220b of the above is provided. Further, the communication unit 230b is provided so as to be able to communicate with the information management device 100 and the like through the Internet network N.

The evaluation execution device 200a and the evaluation confirmation device 200b have a function of the evaluation execution unit 220a that evaluates the provider and a function of the evaluation confirmation unit 220b that can confirm the evaluated contents (hereinafter referred to as "evaluation function"). It may be configured by a dedicated device, or may be a smartphone or tablet on which an application having an evaluation function (hereinafter referred to as "emotional value evaluation application") is installed.

The operation and usage state of the emotional value evaluation system 1 according to the first embodiment of the present invention configured as described above will be described with reference to FIGS. 2 and later. In the first embodiment, the provision place R will be described as a pub (inside the pub), the provider W will be described as a part working at the pub, and the customer C will be described as a customer who has visited the pub.

[Registration of information]
The procedure for registering the information of the customer C, the provider W, and the provision location R in the information management device 100 will be described with reference to FIG. The information of the customer C, the provider W, and the provision location R is obtained by using the personal computer 410 connected to the Internet network N, the smartphone 420 functioning as the evaluation execution device 200a and the evaluation confirmation device 200b, and the like, and the information management device 100. Is registered in the storage unit 110 (see FIG. 1) (S201). In the registration operation, the customer information may be registered by the customer himself, the provider information may be registered by the provider himself, and the provision location information may be registered by the person in charge or the person in charge of the provision location (for example, the manager of a pub). A system administrator of the evaluation system 1 may be provided, and the system administrator may register on behalf of the system administrator.

The registered information can be changed or deleted, and the authority may be given to operations such as registration, change, and deletion. For example, the provider cannot view the provider information other than himself, and cannot change or delete it, but if the person in charge or the person in charge of the provision location, the provider information working in the provision location can be viewed, including browsing. It can be registered / changed / deleted. Further, information may be registered / changed / deleted at the time (date change, timeout) or notification from another device.

[Providing information]
The procedure for the information management device 100 to provide information will be described with reference to FIG. In the first embodiment, the evaluation execution device 200a and the evaluation confirmation device 200b will be described as smartphones on which the emotional value evaluation application is installed.

The information management device 100 transfers the advertising information generated by the control unit 120 (see FIG. 1) to the evaluation execution device 200a carried by the customer C based on the provision location information registered in the storage unit 110 (see FIG. 1). Provide (transmit) (S301). The advertising information is information for advertising the pub, such as the store name and address of the pub.

The evaluation execution unit 220a (see FIG. 1) of the evaluation execution device 200a displays the received advertising information on the screen of the evaluation execution device 200a. Here, the address is shown by displaying pin 510 at a position corresponding to the address registered as the provision location information on the map (see FIG. 4A). Then, when the pin 510 is tapped, the store name 520 or the like is displayed. Further, when the store name 520 or the like is tapped, detailed advertising information is displayed.

Detailed advertising information includes a homepage 530 (see FIG. 4 (b)), a provider's work schedule (not shown), and a list of providers currently working (see FIG. 4 (c)). As a result, the customer C can easily know the advertising information generated based on the information on the location of the pub. Then, it is possible to easily receive a service that suits the taste of the customer (for example, by a signboard girl in a pub).

The information management device 100 may provide advertising information such as a beer festival held by a pub or a notice of a half-price sale to the evaluation execution device 200a carried by the customer C, or may provide other information. Further, the information management device 100 may provide information to the evaluation confirmation device 200b carried by the provider W (S302).

[Provider detection]
The procedure for the detection unit 210b (see FIG. 1) of the evaluation confirmation device 200b carried by the provider W to detect the discriminator 300 (see FIG. 1) will be described with reference to FIG. In the first embodiment, the discriminator 300 is divided into a customer detection discriminator 300a and a provider detection discriminator 300b, and the provider detection discriminator 300b is two. It will be described as a dimensional bar code.

(1) The identification body 300b is installed at the providing place R. For example, it is installed in the changing room of a pub or the waiting room of a provider. Then, when the provider W reads the identification body 300b by the detection unit 210b when he / she goes to work or the like, the detection unit 210b acquires the identification information of the provision location R (S501).

(2) The detection unit 210b notifies the information management device 100 of the acquired identification information of the provision location R and the identification information of itself (provider W) held in the registry by the evaluation confirmation device 200b (S502).

(3) When the evaluation confirmation device 200b notifies the control unit 120 (see FIG. 1) of the information management device 100 of the attendance time, the attendance flag, etc. together with the identification information of the provision location R and the provider W, the storage unit 120 Change the list of currently working providers of the provision location information registered in 110 (see FIG. 1). For example, the provider W is added to the list of providers currently working. Further, when the leaving time, the leaving flag, etc. are notified together with the identification number of the providing place R and the providing W, the control unit 120 is the currently working provider of the providing place information registered in the storage unit 110. Change the list again. For example, the provider W is deleted from the list of providers currently working.

As described above, the information management device 100 manages the service provision status (work status) of the provider W who provides the service at the provision location R. Then, if the evaluation confirmation device 200b notifies the commuting flag or the like together with the identification information of the provision location R and the provider W, the control unit 120 tells the control unit 120 that the provider W providing the service at the provision location R is the customer C. Allows the evaluation execution device 200a to be evaluated from (S503).

Allowing the evaluation execution device 200a that the provider W is evaluated by the customer C means that the control unit 120 refers to the storage unit 110 and identifies the provider W who has determined that the service is being provided at the provision location R. The information is notified to the evaluation execution device 200a. By the notification, the evaluation execution unit 220a (see FIG. 1) of the evaluation execution device 200a can select the provider W as the evaluation target. The evaluator W can be selected, for example, the evaluator W is displayed on the evaluation target list screen.

In this way, since the provision location information of the provision location R to which the provider W provides the service is changed in real time, the customer C can easily know the information in real time.

If the provider W forgets to read the identification body 300b and goes to work at another provision location R when leaving work, the control unit 120 registers in the storage unit 110 according to the notified identification information of the other provision location R. You may forcibly change the attendance status of the provider W to be "working at the other provision place R". Further, when the provider W goes to work, the detection unit 210b notifies the information management device 100 of today's working hours (for example, 6 hours) in advance, and the control unit 120 manages the working hours, so that the time-out is stored as an opportunity. The attendance status of the provider W registered in the department 110 may be changed to be "absent".

[Customer detection]
Subsequently, a procedure in which the detection unit 210a (see FIG. 1) of the evaluation execution device 200a carried by the customer C detects the identification body 300a for customer detection will be described with reference to FIG. In the first embodiment, the identification body 300a for customer detection will be described as a beacon.

(1) The identification body 300a is installed at the providing place R. Then, when the detection unit 210a of the evaluation execution device 200a carried by the customer C receives the radio wave emitted by the identification body 300a, the detection unit 210a acquires the identification information of the provision location R (S511).

(2) The detection unit 210a notifies the information management device 100 of the acquired identification information of the provision location R and the identification information of itself (customer C) held in the registry by the evaluation execution device 200a (S512). The beacon functioning as the discriminator 300a emits a weak radio wave, and the detection range of the radio wave by the detection unit 210a is within several tens of meters. By notifying the information management device 100 that the customer C carrying the evaluation execution device 200a has invaded the detection range and the detection unit 210a has detected the discriminator 300a, the information management device 100 uses the notified information. The current position of customer C can be specified.

(3) When the information management device 100 is notified of the identification information of the provision location R together with the identification information of the customer C, the information management device 100 changes the customer information registered in the storage unit 110. For example, the providing place where the customer C is receiving the service is changed from "None" to "Providing place R".

As described above, the information management device 100 manages the service enjoyment status of the customer C who is receiving the service at the providing place R (that is, entering the pub). Then, the control unit 120 permits the evaluation execution device 200a to evaluate the provider W by the customer C who is receiving the service at the provision location R (S513).

Allowing the evaluation execution device 200a for the customer C to evaluate the provider W means that the control unit 120 refers to the storage unit 110 and determines that the customer C is receiving the service at the provision location R. The evaluation execution device 200a is notified of the permission message. By the notification, the evaluation execution unit 220a (see FIG. 1) of the evaluation execution device 200a can execute the evaluation. Being able to perform evaluation means, for example, changing from a state in which the evaluation button cannot be pressed (grayout) to a state in which the evaluation button can be pressed.

In the first embodiment, the identification body 300a for customer detection is used as a beacon and the identification body 300b for provider detection is described as a two-dimensional bar code. However, the identification body 300a for customer detection is a two-dimensional bar code. The identification body 300b for detecting the provider may be used as a beacon, or other methods may be used. Further, the identification body 300 may be configured in a plurality of places such as for customer detection and provider detection, or may be one (combined).

[Provider evaluation]
Next, the procedure in which the customer C evaluates the provider W will be described with reference to FIG. The evaluation performed by the customer C on the provider W may be free or paid. The free evaluation is, for example, "Like" used in SNS (Social Networking Service). The paid evaluation is, for example, an item that is charged and purchased from the information management device 100 (S601). There are no restrictions on the items that can be purchased for a fee, such as flowers and message cards (messages can be entered). Items may be purchased by purchasing the emotional value evaluation app currency and consuming the purchased emotional value evaluation app currency, or by other methods such as electronic money payment.

If the control unit 120 (see FIG. 1) of the information management device 100 permits the evaluation execution device 200a carried by the customer C to evaluate the provider W, the evaluation execution unit 220a of the evaluation execution device 200a (FIG. 1). (See) controls the selection of the provider W to be evaluated, the pressing of the evaluation button, the purchase of items, the granting of purchased items, etc. (to which provider W to like or send the purchased item. (Notify the information management device 100) (S602).

The control unit 120 of the information management device 100 notifies the evaluation confirmation device 200b of the provider W of the information regarding the evaluation according to the notified information regarding the free or paid evaluation (S603). The evaluation confirmation unit 220b (see FIG. 1) of the evaluation confirmation device 200b displays the notified information regarding the evaluation on the screen of the evaluation confirmation device 200b.

Further, the control unit 120 manages the above-mentioned information related to the evaluation in the storage unit 110 (see FIG. 1) as one of the customer information and the provider information. For example, in the case of customer C, how many times the provider W was "liked", in the case of the provider W, how many times the "like" was given, and what kind of item was delivered. Manage information such as likes. In addition, the storage unit 110 manages items purchased by charging and the currency of the emotional value evaluation application as one of the customer information.

The customer C accesses the evaluation information and the item purchased by charging by accessing the customer information managed by the storage unit 110 of the information management device 100 from the evaluation execution unit 220a of the evaluation execution device 200a to be carried. You can check the purchase history, etc.) and the emotional value evaluation application currency (balance).

The provider W can confirm the information related to the evaluation by accessing his / her own provider information managed by the storage unit 110 of the information management device 100 from the evaluation confirmation unit 220b of the portable evaluation confirmation device 200b.

The provider W to be evaluated may be selected from the displayed list of providers currently on duty 540 (see FIG. 4C), or may be another method. As the evaluation method, the evaluation button 550 (see FIG. 4C) may be displayed on the screen of the evaluation execution device 200a, or other methods may be used.

In this way, since the evaluation can be performed free of charge, the customer C clearly expresses gratitude and favor to the employee W who has given an impressive service (emotion, afterglow, etc.). Can be done. In addition, since the evaluation can be made for a fee, the customer C can quantitatively express his / her gratitude and favor to the employee W who provided the service that left a particularly strong impression.

[Management of rewards to be given]
Next, a procedure for managing the reward given to the customer C by the reward management unit 130 (see FIG. 1) of the information management device 100 will be described with reference to FIG. 7. As described above, the customer C makes a free or paid evaluation to the provider W. The reward management unit 130 refers to the storage unit 110 (see FIG. 1) and manages the reward given to the customer C according to the evaluation performed by the customer C. For example, one that is given according to the number of free evaluations (the number of "likes") that the customer C has given to the provider W and the number of paid evaluations (the total amount of items purchased by charging). It manages free drink coupons, etc., and executes grants (S701). The one-drink free coupon may be given by issuing it to the evaluation execution device 200a, and there are no restrictions on the content or form of the reward.

Subsequently, a procedure for managing the reward given to the provider W by the reward management unit 130 will be shown. As described above, the provider W receives a free or paid evaluation from the customer C. The reward management unit 130 refers to the storage unit 110, and manages the reward to be given to the provider W, executes the grant, and the like according to the evaluation received by the provider W (S702). For example, it manages a partial return of sales according to the cumulative number of free evaluations (the number of “likes”) received from customer C and the cumulative number of paid evaluations (the cumulative amount of purchased items). Partial return of sales is, for example, to return a part (for example, 80% of 8,000 yen) to provider W if an item purchased from customer C is received for 10,000 yen. ..

As a result, the provider W can obtain a return according to the legitimate evaluation received from the customer C. Most of the providers W are non-regular employees such as part-timers, part-time workers, dispatched / contract employees, etc. These non-regular employees have low income no matter how good their working attitude is, so their motivation for work is increased. Many people are worried about things that aren't there or that they can't find a job worthwhile. However, in this way, you can receive a proper evaluation according to your own service (work attitude, etc.), and by getting a return of direct income, you can improve your motivation to work and make your work worthwhile. You will be able to feel it.

On the other hand, at the provision location R (store) where non-regular employees are hired, non-regular employees often quit in a short period of time due to the reasons mentioned above, and the cost increase for new employee education and recruitment due to the poor retention rate becomes a problem. There is. In this way, by improving the retention rate by improving the motivation of non-regular employees, the cost can be suppressed on the store side that hires non-regular employees.

Furthermore, customer C who goes to a store that hires non-regular employees (for example, a customer who goes to a store for the purpose of meeting a signboard girl of a pub) gradually loses his feet due to a decrease in the retention rate of non-regular employees. It may go away from. Therefore, on the store side, it is possible to secure a certain number of customers (sales) by improving the retention rate of non-regular employees.

Customer C, who goes to a store that hires non-regular employees, can also continue to receive high-quality services by improving the motivation of non-regular employees.

In addition, the remuneration management unit 130 grants the remuneration to the provider W according to the evaluation received by the provider W, but the conditions notified from the pub where the provider W works (for example, the length of service is specified). Rewards may be managed according to the number of years (S703). For example, paid leave (special leave) may be managed as a reward, and there are no restrictions on the content or form of the reward.

[Provision of sales promotion data and personnel data]
Next, a procedure in which the statistics unit 140 (see FIG. 1) of the information management device 100 provides sales promotion data, personnel data, and the like to a third party will be described with reference to FIG. The statistics unit 140 refers to the storage unit 110 (see FIG. 1), generates sales promotion data, personnel data, etc. based on the information of any one or more of the customer, the provider, or the provision location, and is a third party. (For example, the owner of a pub 430) is provided (S801).

The sales promotion data is for an event such as a beer festival or a pot fair, which is generated by the statistics department 140 based on the information of the customer, the provider, or the place of provision registered in the storage unit 110. Statistics on the number of visitors by age group according to the situation. By providing this to the pub owner 430, the izakaya owner 430 can analyze the provided data and connect it to a new sales strategy.

The personnel data is the number of evaluations of the provider and the free or paid evaluation received by the provider and the provider, which is generated by the statistics unit 140 based on the information of the customer, the provider, or the place of provision registered in the storage unit 110. Information such as a list of. By providing this to the izakaya owner 430, the izakaya owner 430 can refer to the provided data and perform an objective personnel evaluation or the like.

In this way, according to the emotional value evaluation system 1, the customer C can evaluate the service provided by the provider W only in the providing place (bar) where the provider W provides the service. Therefore, a legitimate evaluation with fraud prevention can be performed on the provider W. In addition, since a real contact place of customer service is inevitably created, customer C can give a more legitimate evaluation (for example, a person who gives a low evaluation when actually receiving a wonderful and lingering service). Is few.).

(Second embodiment)
The emotional value evaluation system 1 according to the second embodiment of the present invention will be described with reference to FIG. In FIG. 9, the same components as those in the first embodiment are designated by the same reference numerals, and detailed description thereof will be omitted. In the second embodiment, the emotional value evaluation system 1 is used with the provider R as the stadium, the provider W as the soccer player playing the game at the stadium, and the customer C as the customer who came to the stadium to watch the game.

Provider W is detected to participate in the game by having the evaluation confirmation device 200b (see FIG. 5), which is carried when entering the stadium, read the identification body 300b (see FIG. 5) such as a two-dimensional bar code. To. Further, the evaluation execution device 200a carried by the customer C detects the entry of the customer C (that he / she is watching the game) by detecting the identification body 300a such as a beacon installed in the cheering seat of the stadium. .. A plurality of beacons functioning as the identification body 300a are installed so that the range of radio waves can cover the entire cheering seats of the stadium.

The detection unit 210a (see FIG. 1) of the evaluation execution device 200a carried by the customer C acquires the identification information of the provision location R where the identification body 300a is installed by receiving the radio wave emitted by the identification body 300a. , The identification information of the providing place R may be divided between the cheering seat of the home team and the cheering seat of the visiting team. For example, the control unit 120 (see FIG. 1) of the information management device 100 sends the customer C, who has been notified of the identification information of the cheering seat of the home team, from the evaluation execution device 200a carried by the customer C to the home team. Only soccer player W is allowed to be evaluated. On the other hand, the customer C who has been notified of the identification information of the cheering seat of the visiting team is allowed to evaluate only the soccer player W of the visiting team from the evaluation execution device 200a carried by the customer C.

As a result, the customer C sitting in the cheering seat of the home team can evaluate only the soccer player W of the home team, and the customer C sitting in the cheering seat of the visiting team evaluates only the soccer player W of the visiting team. can do. Therefore, it is possible to prevent fraud such as giving a low evaluation to the soccer player of the opponent team.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above-described embodiments, and various configurations and details of the present invention are provided without departing from the gist of the present invention. It can be changed. For example, the emotional value evaluation system 1 may be used as the provider W as the outdoor festival venue, the provider W as the musician who plays at the outdoor festival venue, and the customer C as the guest who came to the outdoor festival venue to watch the game. , B-class gourmet events, gyms with trainer guidance, private schools, and other customer service industries.

Furthermore, for example, the person in charge of the provision place R and the provider W for the kind points of the so-called customer C, such as collecting the empty glasses in a place where it is easy to put them away, and paying for the change. Customer C may be evaluated and a reward corresponding to the evaluation may be given to customer C. Further, the number of times that can be evaluated in one day may be limited to more effectively prevent fraud.

The present invention allows an evaluator such as a customer to evaluate the service provided by the provider only within the place where the provider provides the service to the customer, so that a proper evaluation is required. It is useful as a value evaluation system, and is particularly suitable as an emotional value evaluation system in a place of real contact such as customer service.

1 Emotional value evaluation system 100 Information management device 110 Storage unit 120 Control unit 130 Reward management unit 140 Statistics department 150 Communication unit 200a Evaluation execution device 210a Detection unit 220a Evaluation execution unit 230a Communication unit 200b Evaluation confirmation device 210b Detection unit 220b Evaluation confirmation unit 230b Communication unit 300 Identification body 300a Identification body for customer detection 300b Identification body for provider detection 410 PC 420 Smartphone 430 Tavern owner 510 pin 520 Store name 530 Homepage 540 List of providers currently working 550 Evaluation button N Internet network C Customer W Provider R Provision location

Claims (8)

An information management device including a customer, a provider who provides a service to the customer, and a storage unit for storing information on a provision location where the provider provides a service to the customer, and the provision installed at the provision location. It has an discriminator having location identification information and an evaluation execution device carried by the customer.
The evaluation execution device includes a detection unit that detects the identification body and notifies the information management device of the identification information of the provision location.
The information management device is an emotional value evaluation system including a control unit that allows the evaluation execution device to allow the customer to evaluate the provider by a notification from the evaluation execution device. It has an evaluation confirmation device carried by the provider,
The evaluation confirmation device includes a detection unit that detects the identification body and notifies the information management device of the identification information of the provision location.
The emotional value evaluation system according to claim 1, wherein the control unit permits the evaluation execution device to evaluate the provider by the customer in response to a notification from the evaluation confirmation device. The evaluation execution device includes an evaluation execution unit that evaluates the provider.
The emotional value evaluation system according to claim 1 or 2, wherein the evaluation confirmation device includes an evaluation confirmation unit for confirming the evaluated contents. The emotional value evaluation according to any one of claims 1 to 3, wherein the information management device includes a reward management unit that manages a reward given to the provider according to the evaluation received from the customer by the provider. system. The emotional value evaluation system according to any one of claims 1 to 4, wherein the information management device includes a reward management unit that manages a reward given to the customer according to an evaluation performed by the customer. The information management device includes claims 1 to 5 including a statistical unit that provides sales promotion data or personnel data generated based on the information of any one or more of the customer, the provider, and the provision location. The emotional value evaluation system described in any one of the above. The evaluation execution device carried by the customer detects an identifier that is installed at the provision location where the provider providing the service to the customer provides the service to the customer and has the identification information of the provision location, and is an information management device. A detection step that notifies the identification information of the provision location to
An emotional value evaluation method comprising a control step in which the information management device permits the evaluation execution device to allow the customer to evaluate the provider by a notification from the evaluation execution device. An emotional value evaluation program for operating a computer as the emotional value evaluation system according to any one of claims 1 to 6.

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