JP2021064044A - Information management system - Google Patents

Abstract

To easily browse information on store operation.SOLUTION: An information management system which manages information on store operation comprises: simple information requesting means which requests simple display of the information; detailed information requesting means which requests detailed display of the information; and display means which displays the simple information requesting means and the detailed information requesting means on the same screen.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information management system.

Browsing the tabulation results There is known a sales summarization system that allows you to browse the owner page, group page, or store manager page according to the login ID and password you enter when logging in to the website (for example). , Patent Document 1).

Japanese Unexamined Patent Publication No. 2009-276824

It is preferable that information related to store operations, such as sales data, can be easily browsed without going through complicated procedures such as the above login.

In consideration of the above-mentioned problems, it is an object of the present invention to make it possible to easily browse information on store operations.

One aspect of the present invention for solving the above problems is an information management system for managing information related to store operation, which requests a simple information requesting means for requesting a simple display of the information and a detailed display of the information. It is an information management system including a detailed information requesting means, and a display means for displaying the simple information requesting means and the detailed information requesting means on the same screen.

It is a figure which shows the configuration example of the information management system in this embodiment. It is a figure which shows the configuration example of the information management server in this embodiment. It is a figure which shows an example of the member information in this embodiment. It is a figure which shows an example of the performance information in this embodiment. It is a figure which shows an example of the application user information in this embodiment. It is a figure which shows the configuration example of the administrator terminal in this embodiment. It is a figure which shows an example of the chat screen in this embodiment. In this embodiment, it is a figure which shows an example of the chat message area when the simple information button corresponding to the sales is operated. It is a figure which shows an example of the text input area in this embodiment. It is a figure which shows the display mode example of the simple store operation information corresponding to the text input in this embodiment. It is a figure which shows the display mode example of the simple store operation information corresponding to the text input in this embodiment. It is a figure which shows the display mode example of the simple store operation information corresponding to the text input in this embodiment. It is a figure which shows the display mode example of the simple store operation information corresponding to the text input in this embodiment. It is a figure which shows an example of the top page of the website of the store operation information in this embodiment. It is a figure which shows an example of the web page in the website of the store operation information in this embodiment. It is a figure which shows an example of the web page which presents the information about the area occupancy rate in the website of the store operation information in this embodiment. It is a flowchart which shows the example of the processing procedure which an administrator terminal and an information management server execute in relation to display of store operation information in this Embodiment.

<Embodiment>
Hereinafter, embodiments of the present invention will be described with reference to the drawings. The components in the following embodiments can be replaced with existing components as appropriate, and various variations including combinations with other existing components are possible. Therefore, the description of the following embodiments does not limit the content of the invention described in the claims.

[Information management system configuration example]
FIG. 1 shows a configuration example of the information management system of the present embodiment. The information management system of this embodiment manages store operation information. Store management information is information related to store management, such as sales. In the following description, a case where the information management system of the present embodiment manages store operation information related to the operation of a cleaning shop in a cleaning company will be taken as an example. Further, the cleaning management system of the present embodiment is capable of managing store operation information of a plurality of cleaning companies.

In the figure, two cleaning companies CP-1 and CP-2 are shown as cleaning companies that manage store operation information.
In the cleaning company CP-1, two store STs and one factory FC are shown. That is, the cleaning company CP-1 in this case operates two store STs and one factory FC.
The cleaning company CP-2 also shows two store STs and one factory FC. That is, the cleaning company CP-1 in this case also operates two store STs and one factory FC.

In the following description, when the cleaning companies CP-1 and CP-2 are not particularly distinguished, they are described as the cleaning company CP. Further, the number of cleaning company CPs whose store operation information is managed by the information management system of the present embodiment is not particularly limited. Further, the number of store STs and the number of factory FCs operated by one cleaning company CP are not particularly limited.

At the store ST, operations such as receiving the items to be cleaned (deposited items) in response to the request for the cleaning process from the customer and returning the consigned items for which the cleaning process has been completed at the factory FC to the customer are performed.
At the factory FC, the cleaning process of the stored items delivered from the store ST is performed. The checked items that have been cleaned are delivered to the store ST.

A store terminal 100 is installed in the store ST of the cleaning company CP. The number of store terminals 100 installed in one store ST is not particularly limited, but in the figure, a case where one store terminal 100 is installed in each store ST is taken as an example.

The store terminal 100 is, for example, a POS (Point Of Sales) terminal. At the store ST, the clerk who receives the request for cleaning processing from the customer makes an account for the cleaning target item (deposited item) entrusted by the customer. At the time of accounting, the clerk operates the store terminal 100 to register the items in custody. In accounting, the store terminal 100 executes a settlement process for a fee related to a cleaning process of a deposited item, for example, in response to an operation by a store clerk.

In addition, the cleaning company manages customers by treating them as members. For this reason, the store ST asks new customers to register as members to become members of the cleaning company. When the member registration is performed, the member information such as the customer's name and contact information necessary for the member registration is input to the store terminal 100.

The store terminal 100 can communicate with the information management server 300 via, for example, a network.
The store terminal 100 transmits the accounting information for one transaction reflecting the accounting processing result to the information management server 300 in response to the execution of the processing according to the accounting for one transaction as described above. The information management server 300 stores the received accounting information as store performance information.
In addition, the store terminal 100 transmits the member information input in response to the new member registration to the information management server 300. The information management server 300 stores the received member information. Alternatively, as for the member information, the customer inputs the member information to the member application installed on the mobile terminal such as a smartphone owned by the customer, and the member application transmits the member information to the information management server 300 via the network. You may try to do so.

A factory terminal 200 is installed in the factory FC of the cleaning company CP. The number of factory terminals 200 installed in one factory FC is not particularly limited, but in the figure, a case where one factory terminal 200 is installed in each of the factory FCs is taken as an example.

The factory terminal 200 may be, for example, a personal computer. In the factory FC, for example, when cleaning the stored items delivered from the store ST, information on the stored items is registered in the factory terminal 200. The factory terminal 200 can communicate with the information management server 300 via, for example, a network. The factory terminal 200 transmits the registered information on the stored items to the information management server 300 as factory performance information. The factory terminal 200 stores the transmitted factory record information.

The information management server 300 manages store operation information. The information management server 300 stores store operation information. Further, the information management server 300 is capable of outputting store operation information so that it can be viewed on a terminal connected via a network.

In the figure, administrators MN-1 and MN-2 are shown. The manager MN-1 is a person who manages the store ST in the cleaning company CP-1. The manager MN-2 is a person who manages the store ST at the cleaning company CP-2. In the following description, if the administrators MN-1 and MN-2 are not particularly distinguished, they will be described as administrator MN.

The administrator MN-1 possesses the administrator terminal 400-1, and the administrator MN-2 possesses the administrator terminal 400-2. In the following description, when the administrator terminals 400-1 and 400-2 are not particularly distinguished, they are described as the administrator terminal 400.
The administrator terminal 400 is a terminal used by an administrator to perform management work. The administrator terminal 400 may be a mobile terminal such as a smartphone or a tablet terminal. Further, the administrator terminal 400 may be, for example, a laptop-type or desktop-type personal computer. In the following description, the case where the administrator terminal 400 is a mobile terminal such as a smartphone or a tablet terminal will be taken as an example.

A chat application (an example of a conversation application) is installed on the administrator terminal 400. The administrator terminal 400 on which the chat application operates communicates with the chat server 500 to realize a conversation (dialogue) by text (character) input between a plurality of users including the administrator MN.
In the present embodiment, the administrator MN can browse the store operation information by using the chat application installed on the administrator terminal 400. This point will be described later.

[Information management server configuration example]
A configuration example of the information management server 300 will be described with reference to FIG. The information management server 300 in the figure includes a communication unit 301, a control unit 302, and a storage unit 303.
The communication unit 301 executes communication via the network.
The control unit 302 executes various controls on the information management server 300. The function as the control unit 302 is realized by executing a program by a CPU (Central Processing Unit) included in the information management server 300.
The control unit 302 of the present embodiment has a chatbot function of responding to store operation information in response to a message (request) transmitted from the chat application of the administrator terminal 400.

The storage unit 303 stores various types of information corresponding to the information management server 300. The storage unit 303 in the figure includes a member information storage unit 331, a performance information storage unit 332, and an application user information storage unit 333.

The member information storage unit 331 stores the member information. Member information is information about customers registered as members. The member information storage unit 331 stores the member information for each cleaning company CP so as to be individually managed.
The performance information storage unit 332 stores information on performance under store management, such as sales for each cleaning company CP and history of stored items.
The application user information storage unit 333 is information about a user who uses the chat application for viewing store management information. The user of the chat application here is, for example, a cleaning company.

FIG. 3 shows an example of member information stored in the member information storage unit 331. As shown in the figure, the member information stored in the member information storage unit 331 has a structure in which, for example, a member information table is associated with a company identifier. The company identifier is an identifier that uniquely identifies the cleaning company CP. That is, the member information storage unit 331 stores the member information table for each cleaning company CP.

The figure shows an example of a member information table corresponding to one cleaning company. One record (one line) in the member information table is member information corresponding to one member. One member information includes an area of a member identifier, an admission date, and member information.
The member identifier area stores a member identifier that uniquely identifies a member.
The enrollment date area stores the date (enrollment date) when the member joined. The enrollment date area may include, for example, the time of day in addition to the date of enrollment of the member.
The area of customer information stores customer information such as names and contact information of customers (customers) as members, for example. The customer information may include, for example, a point balance and the like.

FIG. 4 shows an example of the actual information stored in the actual information storage unit 332. As shown in the figure, the actual information stored in the actual information storage unit 332 has a structure in which the actual information table is associated with the company identifier. That is, the performance information storage unit 332 stores the performance information table for each cleaning company CP.
The performance information table associated with the cleaning company CP of 1 includes a store performance information table and a factory performance information table. The store performance information table is a table of performance information showing the performance of the store ST, and the factory performance information table is a table of performance information showing the performance of the factory FC.

In the figure, an example of the store performance information table is shown. One record (one line) of the store performance information table in the figure is store performance information that reflects the accounting processing result corresponding to one transaction.
The store performance information corresponding to one transaction includes the store identifier, the member identifier, the transaction date and time, and the area of the transaction information.
The store identifier area stores a store identifier that uniquely indicates the store ST in which one transaction was made.
The member identifier area stores the member identifier of the customer who responded in one transaction. The member identifier stored in the member identifier area can be obtained, for example, by having the store clerk operate the store terminal 100 to read the member identifier from the membership card when the customer is receiving payment at the store ST.
The transaction date and time area stores the date and time (year, month, day, time) when one transaction was performed.
The area of transaction information stores transaction information indicating the contents of one transaction. The transaction information includes, for example, a breakdown of the items in custody in one transaction, a price for each item in custody, a total amount, a payment amount, a settlement method, and the like.

Further, in the figure, an example of the factory performance information table is shown. One record (one line) of the factory record information table in the figure is, for example, factory record information that reflects the contents of the cleaning process for the stored items corresponding to one transaction.
The factory performance information corresponding to one transaction includes a factory identifier, a store identifier, a processing date and time, and an area of processing information.
The factory identifier area stores a store identifier that uniquely indicates the factory FC that has performed the cleaning process of the deposited goods according to one transaction.
The area of the store identifier stores the store identifier indicating the store ST in which one corresponding transaction was performed.
The processing date and time stores the date and time (year, month, day, time) when the cleaning processing of the deposited items according to one transaction was performed.
The processing information area stores processing information indicating the contents related to the cleaning process of the deposited goods according to one transaction. The processing information includes, for example, a breakdown of the items in custody in one transaction, a price for each item in custody, and the like.

FIG. 5 shows an example of application user information stored in the application user information storage unit 333.
The application user information is information in which the company identifier and the application identifier are associated with each other.
In the application user information, the company identifier indicates the cleaning company CP as a user of the chat application for viewing store operation information. The application identifier is an identifier that is uniquely assigned to each chat application installed on the administrator terminal 400. Therefore, the application identifier in the application user information uniquely indicates the administrator terminal 400 in which the chat application is installed.
That is, depending on the application user information, the correspondence with the administrator terminal 400 used by the cleaning company CP, which is the user of the chat application for viewing the store operation information, is shown.

One application user information is generated when the administrator MN registers the use of the chat application for viewing the store operation information by the following procedure.
The administrator MN causes the store terminal 100 of the company's store ST or a terminal such as a personal computer installed at the headquarters or the like to access a web page for registration of use of the chat application for the company provided by, for example, the information management server 300. .. As a result, a web page for registering to use the chat application is displayed on the terminal operated by the administrator MN. On the displayed web page, for example, a two-dimensional code and an authentication code using a random character string having a predetermined number of characters are displayed.
The administrator MN activates the chat application on the administrator terminal 400, and causes the activated chat application to read the two-dimensional code displayed on the terminal as the code reading mode for registering the conversation partner. As a result, a chatbot corresponding to viewing store management information is registered as a conversation partner in the chat application. The administrator MN operates a chat application to execute a chat with a chatbot corresponding to viewing store management information. In this case, on the chat screen, a message is displayed to guide the input of the authentication code from the chatbot. Therefore, the administrator MN performs an operation of inputting the same character string as the authentication code displayed on the web page for registering the use of the chat application as a chat message.
The authentication code is issued by the chatbot function of the information management server 300, and the web page for registering the use of the chat application accessed by the terminal is associated with the corresponding cleaning company CP. If the character string input as the chat message matches the issued authentication code, the information management server 300 is authenticated. When the authentication is established, the information management server 300 uses the application user information in which the application identifier of the chat application from which the chat message is sent and the company identifier of the cleaning company CP associated with the authentication code are associated with each other. It is stored in the person information storage unit 333.
In this way, registration for using the chat application for viewing store management information is performed.

Further, if the chatbot corresponding to the viewing of store operation information is registered as a conversation partner by the above procedure, for example, each of a plurality of administrator MNs in one cleaning company CP registers the use of the chat application. You can also do it. That is, the application user information storage unit 333 may store a plurality of application user information in which different application identifiers are associated with the same company identifier.

[Administrator terminal configuration example]
A configuration example of the administrator terminal 400 will be described with reference to FIG. The administrator terminal 400 in the figure includes a communication unit 401, a control unit 402, a storage unit 403, and a touch panel display unit 404.
The communication unit 401 executes communication via the network.
The control unit 402 executes various controls on the administrator terminal 400. The function as the control unit 402 is realized by the CPU included in the administrator terminal 400 executing the program. The control unit 402 executes control for realizing the function of the chat application by executing the program of the chat application.
The storage unit 403 stores various types of information corresponding to the administrator terminal 400.
The touch panel display unit 404 is a display unit that functions as a touch panel. The touch panel display unit 404 executes display according to the control of the control unit 402, and the touch panel display unit 404 outputs an operation signal according to the operation performed on the touch panel to the control unit 402. The control unit 402 executes a predetermined process according to the input operation signal.

[About viewing store management information using the chat application]
With reference to FIGS. 7 to 15, an example of a mode of browsing store management information using a chat application, which is performed by the administrator MN, will be described.
The administrator MN operates the administrator terminal 400 to activate the chat application when browsing the store operation information. The administrator MN operates the administrator terminal 400 on which the chat application operates to start a chat with a chatbot that supports viewing of store management information.

FIG. 7 shows an example of a chat screen displayed on the touch panel display unit 404 in response to the start of a chat with a chatbot that supports viewing store management information. In the chat screen of the figure, the chat message area AR10 and the button area AR20 are arranged.
The chat message area AR10 is an area in which chat messages exchanged between the chatbot and the user (administrator MN) are displayed.
In addition, although the figure shows an example in which the chat message is not displayed, the chat message exchanged in the previous chat with the chatbot that supports viewing store management information is displayed. There may be.

The button area AR20 is an area in which buttons for performing operations related to viewing store operation information are arranged. The button area AR20 includes a simple information button area AR21. Four simple information buttons BT11 (BT11-1, BT11-2, BT11-3, BT11-4) are arranged in the simple information button area AR21.
The simple information button BT11 is a button on which an operation for requesting predetermined simple store operation information is performed. The simple store operation information here is the store operation information displayed as a chat message by the chatbot among the store operation information browsed by the administrator MN by the chat application. The simple store operation information displayed as a chat message has, for example, simplified contents as compared with the store operation information that can be viewed by the administrator MN on the store operation information website. On the store management information website, you can browse the store management information in detail.

Specifically, the simple information button BT11-1 is a button on which an operation for requesting simple store operation information about sales is performed. The sales based on the simple store operation information may not be, for example, for a specific store ST, but may be a content indicating the sales of all store STs in the corresponding cleaning company. In addition, the aggregation period of sales based on the simple store operation information may be set as, for example, last month.
Further, the simple information button BT11-2 is a button on which an operation for requesting simple store operation information as breaking news is performed.
Further, the simple information button BT11-3 is a button on which an operation for requesting simple store operation information regarding non-delivery is performed.
Further, the simple information button BT11-4 is a button for performing an operation of requesting simple store operation information as the number of new members.
The simple information button area AR21 may include a simple information button BT11 to which a function for requesting information other than simple store operation information is assigned. For example, in the simple information button area AR21, the simple information button BT11 or the like for which an operation for requesting help for teaching how to use the chat application regarding browsing of store operation information is performed may be included.

FIG. 8 shows an example of the chat message area AR10 when the simple information button BT11-1 corresponding to sales is operated as a display mode of the simple store operation information corresponding to the operation on the simple information button BT11.
When the simple information button BT11-1 corresponding to sales is operated, as shown in the chat message area AR10 of FIG. 8, the chat message MS1 with "simple sales" corresponding to the own user is displayed. The chat message MS1 with "sales simple" is displayed as a statement of the own user in response to the operation of the simple information button BT11-1 corresponding to the sales. By displaying such a chat message MS1, the administrator MN can grasp that the operation of the simple information button BT11-1 corresponding to the sales has been accepted.

Further, in the chat message area AR10, the chat message MS2 is displayed as the next chat message in chronological order with respect to the chat message MS1 with the above-mentioned "sales simple". The chat message MS2 is a chat message spoken by a chatbot (hereinafter, also simply referred to as a chatbot) that responds to store management information. The chat message MS2 is accompanied by a chat destination icon Icon indicating that the chat destination is a chatbot.

The content displayed in text in the chat message MS2 in this case is an example in which the sales as the simple store operation information are determined to be the sales of the last month for all the store STs in the cleaning company.
By seeing the chat messages MS1 and MS2 displayed in this way, the administrator MN, who is the user, responds to the request for the simple store operation information about sales by operating the simple information button BT11-1, and the chatbot. It can be confirmed that the answer about the sales by was obtained.
Specifically, in the example of the figure, an example in which the sales amount, the number of customers, and the number of items in custody for each store ST are described in text in the chat message MS2 is shown.

The explanation is returned to FIG. Regarding the request for the simple store operation information, in the present embodiment, in addition to the operation for the simple information button BT11, the type of the simple store operation information can be specified and requested by inputting a chat message.
In the button area AR20, the text input mode button BT31 is arranged. The text input mode button BT31 is a button operated when instructing the transition to the text input mode in which an operation for inputting text as a chat message is possible.
The administrator MN operates the text input mode button BT31 when requesting simple store operation information by inputting a chat message. That is, the operation of the text input mode button BT31 is a part of the operation of requesting the simple store operation information by inputting the chat message.

In response to the operation of the text input mode button BT31, the touch panel display unit 404 displays the text input area AR30 in place of the button area AR20 as shown in FIG. The mode of the text input area AR30 shown in the figure is an example, and it is sufficient that the mode in which the user can input text is adopted.

In the information management system of the present embodiment, the simple store operation information that can be presented (displayed by a chat message) by the information management server 300 is, for example, as follows.
That is, regarding sales, the information management server 300 specifies (selects) a store (including designating "each store") and, for example, a period (selection) by year, month, week, day, or the like. It is possible to present the aggregation result according to the combination of.
In addition, the information management server 300 can present a comparison of sales (compared to last year) between the same period of this year and last year as simple store operation information. Specifically, the information management server 300 can present, for example, the last pair according to the combination of the designation of the store and the designation of the period.
In addition, the information management server 300 can present the aggregated result of the washing classification as the simple store operation information. Specifically, the information management server 300 can present, for example, an aggregation result (breaking news) of sales according to a washing category according to a designation of a store and a designation of a period.
In addition, the information management server 300 can present the aggregated result of new members as simple store operation information. Specifically, the information management server 300 can present, for example, the aggregation result of new members according to the designation of the store and the designation of the period.

As described above, the simple store operation information can provide the aggregated result according to the designation of the combination of the store ST and the period for each type such as sales, last year, washing category, new member, and the like. Among such aggregation results, the simple information button BT11 can request simple store operation information by combining the store ST and the period under a predetermined type.
On the other hand, when requesting the simple store operation information by text input, the administrator MN can request the simple store operation information by arbitrarily designating a combination of type, store, and period according to the input text.
Specifically, when the same last month's sales for all stores as illustrated in FIG. 8 are performed by text input, for example, the administrator MN operates the text input area AR30, for example, "Sales for each store last month". You can enter a character string such as.
Although not shown, the character string of "last month's sales at each store" was input by the operation for the text input area AR30 as described above, and the input character string was confirmed (sent to the chat server 500). In response to the above, the chat message MS1 in FIG. 8 displays a character string as a question of "sales of each store last month", and the chat message MS2 displays the same contents as in the figure.

Here, when the simple store operation information is requested by text input, the chatbot function of the information management server 300 analyzes the content of the input text by, for example, natural language processing. The chatbot function of the information management server 300 determines the combination of the type, store, and period of the simple store operation information to be presented based on the analysis result, and presents the aggregated result according to the determined combination. ..
Therefore, the content of the character string (question) for the simple store operation information request input by text input is not limited to a specific fixed phrase, and a certain range of expression is allowed.
Specifically, for example, when requesting simple store operation information of last month's sales for all stores by text input, in addition to the above-mentioned "last month's sales (may be" sales ")", "last month's sales" You may enter textual questions such as "by store", simply "each store", or "by store". Further, for example, a text as a question for specifying the type, store, and period of the simple store operation information may be input, such as "Sales of XX store in June".
Regarding the input of the text of such a question, the same applies to the types such as last year's sales, washing classification, new members, etc. other than sales.

10 to 13 show an example of a display mode of simple store operation information according to text input.
First, FIG. 10A is an example of a display mode of simple store operation information when a question is asked to a chatbot by inputting a character string of "October sales of XX store" by text input. In the chat message area AR10 in the figure, the question "October sales of XX store" corresponding to the text input is displayed as the chat message MS1, and as an answer to this question, the following chat on the chatbot side. Like the message MS2, the aggregated result of the October sales of the XX store is displayed in text format.

FIG. 10B is an example of a display mode of simple store operation information when a question is asked to a chatbot by inputting the character string “last month of XX store” by text input. In the chat message area AR10 in the figure, the question "Last month of XX store" corresponding to the text input is displayed as chat message MS1, and as an answer to this question, the following chat message MS2 on the chatbot side As you can see, the aggregated results of last month's sales at XX stores are displayed in text format.

FIG. 10C is an example of a display mode of simple store operation information when a question is asked to a chatbot by inputting the character string “last month of the factory” by text input. In the chat message area AR10 in the figure, the question "last month of the factory" corresponding to the text input is displayed as the chat message MS1, and as the answer to the question, like the chat message MS2 on the chatbot side that follows. The aggregated results of last month's sales of factory FC are displayed in text format.

FIG. 11 is an example of a display mode of simple store operation information when a question is asked to a chatbot by inputting a character string of “last pair” by text input. In the chat message area AR10 in the figure, the question "Yesterday" in response to the text input is displayed as the chat message MS1, and as the answer to the question, like the chat message MS2 on the chatbot side that follows, on the day. The aggregated results for the last year's total sales of all stores on the same date and last year are displayed in text format.
Although not shown, if a more specific question is asked, such as "last month's last month" by text input, the chat message MS2 will be, for example, the same month as last month and last year. The aggregated results for the last year's total sales of all stores in are displayed in text format.
In addition, although not shown, if a question such as "August last year of XX store" is asked by text input, the chat message MS2 will be August of this year for XX store. The aggregated results of last year's sales in August of last year are displayed in text format.

FIG. 12 is an example of a display mode of simple store operation information when a question is asked to a chatbot by inputting a character string of “last month's shirt” by text input. In the chat message area AR10 in the figure, the question "last month's shirt" corresponding to the text input is displayed as the chat message MS1. The chatbot function of the information management server 300 interprets the text "last month's shirt" and determines that the content requests the aggregation result for each washing category mainly for shirts. Therefore, in the chat message MS2 on the chatbot side in this case, as an answer to the question, the sales of all stores in the shirt (Y shirt) category unit and the unit of other categories (“dry”, “other”). The sales of all stores in are displayed in text format.

In FIG. 13, the administrator MN first inputs the character string “new” and asks the chatbot a question by text input, so that the chat message MS1-1 with “new” is present in the chat message area AR10. Was displayed. As an answer from the chatbot to this question, for example, the number of newly joined members on the day is displayed in text format as shown in the chat message MS2-1.
In this case, the administrator MN asks a question with the character string "new", displays MS2-1, and then inputs the character string "new last month" to ask the chatbot. did. As a result, as shown in the figure, in the chat message area AR10, following the chat message MS2, the chat message MS1-2 asking "new last month" was displayed.
Then, as an answer to the question of chat message MS1-2 saying "new last month", the number of newly joined members last month was displayed in text format as shown as chat message MS2-2.

The explanation is returned to FIG. In the button area AR20, the detailed information button BT12 is arranged. The detailed information button BT12 is a button on which an operation for requesting detailed store operation information is performed. The request for detailed store operation information here corresponds to an access request to the store operation information website provided by the information management server 300. On the store management information website, for example, the detailed contents of the store management information can be browsed by the menu hierarchy.

When the detailed information button BT12 is operated, the administrator terminal 400 transmits a login request to the website of the store operation information to the information management server 300.
When logging in to the store management information website for the first time using the chat application, the login request sent by the administrator terminal 400 does not include the user account (user ID, password). In this case, the information management server 300 transmits a login screen to the administrator terminal 400 as a response to the received login request. The administrator terminal 400 displays, for example, the login screen received by the browser function of the chat application.
It is possible to log in to the store management information website by other terminals as long as login authentication is established, even if the administrator terminal 400 does not operate the chat application, for example. The user account for logging in to the store management information website is already registered in the information management server 300 so that the user account can be logged in by a terminal other than the administrator terminal 400 on which the chat application operates. The user account registered in this way is associated with one cleaning company CP.

The administrator MN inputs a user account on the login screen displayed on the administrator terminal 400, and performs an operation of instructing login. In response to this operation, the administrator terminal 400 transmits a login request including a user account to the information management server 300. In this case, login authentication is established, and the information management server 300 transmits the top page of the store operation information website corresponding to the cleaning company associated with the authenticated user account to the administrator terminal 400. The administrator terminal 400 displays the received top page.

Here, when the administrator MN logs in as described above, if the administrator terminal 400 performs an operation instructing the login screen to save the user account, the administrator terminal 400 inputs. Save the user account that was created. By saving the user account in this way, when the detailed information button BT12 is operated thereafter, a login request including the user account is transmitted, and login authentication is performed by the information management server 300. In this case, in the administrator terminal 400, in response to the operation of the detailed information button BT12, the top page of the store management information website is immediately displayed without displaying the login screen.

FIG. 14 shows an example of the top page of the store management information website displayed on the touch panel display unit 404 of the administrator terminal 400.
Specifically, on the top page shown in FIG. 14, three information areas AR41 (AR41-1, AR41-2, A41-3) are arranged from top to bottom.
In the information area AR41-1, information on sales is presented. Specifically, in the information area AR41-1, yesterday's sales (“50,000”) and sales up to the previous day in the current month (“120,000”) are displayed. Further, in the information area AR41-1, the achievement rate with respect to the sales target is displayed in the form of a bar graph. The display of "15.38%" in the bar graph indicates a specific numerical value of the achievement rate. Instead of the bar graph, a graph may be displayed in another mode such as a pie chart. Such a graph display may not be suitable for simple information, or may be difficult or impossible to display with simple display, but in the page of the store management information website, 1 of detailed information Can be displayed as one.
Further, in the information area AR41-2, information on the number of customers is presented. Specifically, in the information area AR41-2, the number of customers yesterday (“22 people”) and the number of customers up to the previous day in the current month (“40 people”) are displayed.
Further, in the information area AR41-3, information on the points (deposited points) of the products (deposited items) received from the customer in response to the cleaning request is presented. Specifically, in the information area AR41-3, the number of points kept yesterday (“115 points”) and the number of points kept up to the previous day in the current month (“255 points”) are displayed.

The administrator MN operates the administrator terminal 400 to move from the top page of FIG. 14 to any other page in the store operation information website to view the details of the store operation information. Can be done.
FIG. 15 shows an example of a mode of one web page in the store management information website, which is displayed by transitioning from the top page. From the web page in the figure, you can transition to detailed information for each category such as "breaking news,""report," and "confirmation." In the figure, the classification of "report" is opened, and detailed information belonging to the classification of "report"("store status list", "sales record list by time zone", "product performance analysis", "value-added information" It is shown that a list of "period report" and "regional occupancy rate") was presented.

The following is an example of detailed information presented on the store management information website.
On the store management information website, for example, detailed information about each store in the affiliate is presented. For example, when a relatively large-scale operation is carried out due to the development of a chain of stores, the store operation information website presents detailed information on the sales of the entire chain, the sales of each store or factory in the chain, etc. can do.
In addition, the store management information website can present detailed information such as actual results by time zone. There are various time zone divisions such as a predetermined time (time) interval unit, daily unit, weekly unit, monthly unit, year unit, etc., but if it is a store management information website, these are You can easily perform operations such as switching the time zone division and displaying detailed information.
In addition, on the store operation information website, information obtained by performing customer analysis (customer analysis information) can be presented as detailed information. For example, the information management server 300 performs customer analysis based on information on attributes and usage history for each customer (gender, age, address, type of product used, frequency of use for each period, etc.), and uses, for example, customer analysis information. Analyze services that appeal to customers for the entire customer, for each group according to the attributes of the customer, or for each individual customer. The information management server 300 can present customer analysis information reflecting the result of such analysis on the store operation information website.
In addition, on the store management information website, as detailed information, product analysis information obtained by performing product (deposited product) analysis can be presented. For example, on the store management information website, as product analysis information, it is possible to present the result of analyzing the usage record by the customer regarding the product type and the washing classification for each product. The manager MN, the store operator, and the like can use the product analysis information presented in this way as a material for considering a review of price setting and a change in service content.
In addition, on the store management information website, as detailed information, information indicating the opening status of each store in the store series can be presented. That is, on the store management information website, the scheduled opening time of each store, the actual opening time of each store, and the like can be presented. At the same time, it may be presented whether or not there is a store that has not yet opened even after the scheduled opening time has passed, and the response status of the clerk at the store that has not yet opened.

In addition, on the store management information website, information on the area occupancy rate can be presented as detailed information. The area occupancy rate indicates how many customers (for example, customers registered as members) who use the store exist in the area classified by a predetermined classification standard. Specifically, the area occupancy rate is calculated as the ratio of the number of customer households in the same target area to the total number of households in the target area. In other words, the area occupancy rate is obtained by dividing the number of customer households in the target area by the total number of households.
FIG. 16 shows an example of a web page that presents information on the area occupancy rate on the store management information website.
The web page in the figure provides information on the area occupancy of each of the four regions included in the trade area of a store. Information on "customer households", "statistical number of households (total number of households)", "occupancy rate", "composition ratio", and "link" and "delete" items correspond to one area. It is associated.
The "composition ratio" is the ratio of the number of customer households in the area to the total number of households in the area included in the trade area to which the store corresponds. As an example, the composition ratio of 6.4% corresponding to the area in the first row in FIG. 16 is calculated by the formula 39 / (593 + 15).
In addition, in the "link" item, a link to a web page showing the results of customer analysis for the relevant area is attached. For example, when a tap operation is performed on the area of the "link" item, a web page showing the customer analysis result for the corresponding area is displayed.
Also, when a tap operation is performed on the area of the "Delete" item, the record (row) in the corresponding area can be deleted. The deleted area is excluded from the calculation target such as area occupancy rate and composition ratio.

[Example of processing procedure]
An example of a processing procedure executed by the administrator terminal 400 and the information management server 300 of the present embodiment in connection with the display of store operation information will be described with reference to the flowchart of FIG. The chat server 500 intervenes in the communication between the administrator terminal 400 and the information management server 300, but here, for the sake of simplicity, the chat server 500 is omitted and the information management is performed between the administrator terminal 400 and the information management server 300. It is assumed that the server 300 communicates with the server 300.

First, an example of the processing procedure of the administrator terminal 400 will be described. The process shown in the figure is executed under the state where the chat application is operating on the administrator terminal 400.
Step S101: The administrator terminal 400 is assigned a request for a predetermined simple store operation information while the chat screen (FIG. 7) with the chatbot that supports viewing the store operation information as a conversation partner is displayed. It is determined whether or not the operation for the simple information button BT11 has been performed.
Step S102: When it is determined in step S101 that the operation for the simple information button BT11 has been performed, the administrator terminal 400 operates the simple store assigned to the operated simple information button BT11 in the chat message area AR10. The fixed phrase defined according to the information is displayed as the chat message MS1 on the own side.
Step S103: Further, the administrator terminal 400 transmits a fixed simple information request including a fixed fixed sentence corresponding to the simple store operation information assigned to the operated simple information button BT11. The fixed phrase included in the fixed simple information request has a content that can be reliably determined to be the assigned simple store operation information as a result of analysis by the chatbot. Such a fixed phrase may be the same as or different from the text as the chat message MS1 on the self side displayed in step S102, for example.
Step S104: In response to the transmission of the standard simple information request in step S103, the information management server 300 transmits the requested simple store operation information to the administrator terminal 400. The administrator terminal 400 displays the received text as the simple store operation information as the chat message MS2 on the other side of the dialogue (chatbot side).
After the processing in step S104, the processing is returned to step S101.

Step S105: When it is determined in step S101 that the operation for the simple information button BT11 has not been performed, the administrator terminal 400 inputs the chat message MS1 as a question requesting an answer based on the simple store operation information. Determine if a text input operation has been performed. The text input operation is an operation performed on the text input area AR30 (FIG. 9) displayed in response to the operation on the text input mode button BT31 (FIG. 7) in the button area AR20 of the chat screen.

Step S106: When it is determined that the text input operation has been performed, the administrator terminal 400 causes the text input by the text input operation in step S105 to be displayed in the chat message area AR10 as the chat message MS1 on its own side.
Step S107: Further, the administrator terminal 400 transmits a text simple information request to the information management server 300. The text simple information request includes the text input by the text input operation in step S105.
Step S108: In response to the transmission of the text simple information request in step S107, the information management server 300 transmits the requested simple store operation information to the administrator terminal 400. The administrator terminal 400 displays the received text as the simple store operation information as the chat message MS2 on the other side of the dialogue (chatbot side).
After the processing in step S108, the processing is returned to step S101.

Step S109: When it is determined in step S105 that the text input operation has not been performed, the administrator terminal 400 determines whether or not the operation for the detailed information button BT12 (FIG. 7) has been performed.
If it is determined that the detailed information button BT12 has not been operated, the process is returned to step S101.

Step S110: When it is determined that the operation for the detailed information button BT12 has been performed, the administrator terminal 400 transmits a login request to the website of the store operation information to the information management server 300. Step S110 here corresponds to the second and subsequent logins. That is, the login request sent in step S110 includes account information.
Step S111: In response to the transmission of the login request in step S110, the information management server 300 transmits the web page (top page) of the store operation information website to the administrator terminal 400. The administrator terminal 400 displays the web page of the received store operation information website. That is, the administrator terminal 400 accesses the website of the store management information. After that, the administrator terminal 400 can access other web pages in the website of the store operation information according to the operation of the administrator MN. Then, when the operation of returning to the chat screen is performed from the state where the web page is displayed, the administrator terminal 400 changes from the display of the web page to the display of the chat screen, and returns the process from step S111 to step S101. ..

Subsequently, an example of the processing procedure of the information management server 300 will be described. The process shown in the figure is executed under the chatbot function provided in the information management server 300.
Step S201: The information management server 300 determines whether or not the standard simple information request transmitted from the administrator terminal 400 has been received in step S103.
Step S202: The information management server 300 generates the simple store operation information in response to the reception of the standard simple information request. The information management server 300 determines the content of the requested simple store operation information based on the fixed phrase indicated by the received fixed simple information request. In determining the content of the simple store operation information based on the fixed phrase, the information management server 300 may refer to a table in which the fixed phrase and the content of the simple store operation information are associated with each other, or the fixed phrase is processed by natural language processing. You may be made to interpret the content.
The information management server 300 acquires the information necessary for generating the simple store operation information of the determined contents from the performance information table (store performance information table, factory performance information table) stored in the performance information storage unit 332. To do. The information management server 300 uses the acquired information to generate simple store operation information that indicates the contents of the simple store operation information in a text format.
Step S203: The information management server 300 transmits the simple store operation information generated in step S202 to the administrator terminal 400. After the processing in step S203, the processing is returned to step S201.

Step S204: When it is determined in step S201 that the standard simple information request has not been received, the information management server 300 determines whether or not the text simple information request transmitted from the administrator terminal 400 has been received in step S107. Judge about.
Step S205: When the text simple information request is received, the information management server 300 analyzes the text included in the received text simple information request and determines the content of the requested simple store operation information.
Step S206: The information management server 300 generates simple store operation information having the content determined in step S205. The process in step S206 may be the same as in step S202.
Step S207: The information management server 300 transmits the simple store operation information generated in step S206 to the administrator terminal 400. After the processing in step S207, the processing is returned to step S201.

Step S208: When it is determined in step S204 that the text simple information request has not been received, the information management server 300 determines whether or not the login request transmitted from the administrator terminal 400 has been received in step S110. To do. If it is determined that the login request is not received, the process is returned to step S201.
Step S209: When the login request is received and the authentication using the user account included in the login request is established, the information management server 300 generates the web page of the cleaning company associated with the user account included in the login request. .. In step S209, the first generated web page becomes the top page as described above. After that, the administrator terminal 400 sends a web page access request every time the administrator MN performs an operation of designating a web page link. The information management server 300 generates a web page specified by the received web page access request in response to the reception of the web page access request. At this time, the information management server 300 stores the information according to the content of the store operation information presented on the designated web page in the performance information storage unit 332 (store performance information table, factory performance information table). ) To get it. Then, the information management server 300 generates a web page by using the acquired information.
The store operation information presented by the web page generated in this way can be more detailed than the simple store operation information displayed as a chat message. That is, the store operation information presented by the web page is detailed store operation information that is more detailed than the simple store operation information displayed as a chat message.

Further, as understood from the above description, the text as the simple store operation information generated by step S202 or step S206 and the web page as the detailed store operation information generated by step S209 are the performance information storage unit. It is based on the information stored in the same performance information table stored in 332.

Step S210: The information management server 300 transmits the web page generated in step S209 to the administrator terminal 400.

<Modification example>
Hereinafter, a modified example of the present embodiment will be described.
[First modification]
The number and layout of the simple information buttons BT11 arranged in the simple information button area AR21 are not limited to the modes illustrated in FIG. 7.
Further, the simple store operation information and functions assigned to each of the simple information buttons BT11 arranged in the simple information button area AR21 can be changed (customized) by the setting operation of the chat application by the administrator MN who is the user. May be done.

[Second modification]
In the above embodiment, a case where one-to-one chat between one administrator MN and a chatbot is performed on one chat screen is given as an example. However, the simple store operation information may be browsed on the chat screen where a chat is performed between the plurality of administrator MNs and the chatbot.

[Third variant]
In the above embodiment, when the store operation information is requested by the text input operation, the text input area AR30 is displayed and the character to be input is specified to input the text. However, the text input operation in the present embodiment may be, for example, voice input. In this case, the manager MN speaks the words of the question in response to the request for the store operation information, and inputs the voice to the manager terminal 400. The administrator terminal 400 may analyze the input voice, convert it into text, and use the converted text for processing a request for store operation information.

[Fourth variant]
The information management server 300 is distributed to a plurality of units, and each of the distributed servers executes a predetermined function and cooperates with other servers to realize the function as the information management server 300 of the present embodiment. May be configured in. As an example, the information management server 300 may be distributed between a server having a function of storing and managing store operation information and a server having a chatbot function of displaying store operation information on a chat application.

[Fifth variant]
The industry to which the information management system of this embodiment is applied is not limited to the cleaning business. For example, it may be applied to operations such as operating convenience stores, supermarkets, gas stations, restaurants, and the like.

[6th variant]
A modified example of information presentation according to an operation on the button area AR20 on the chat screen illustrated in FIG. 7 will be described above.
As an example, when the simple information button BT11-2, which is used to request simple store management information as breaking news, is operated, and then the detailed information button BT12 is operated, the top page of the store management information website Instead, the transition may be made to a web page that presents detailed information about "breaking news" on the store management information website.
The display of detailed information by such an operation procedure may be enabled for information other than "breaking news".
That is, in this modification, when the detailed information button BT12 is operated following the operation for the predetermined simple information button BT11, the operation for the simple information button BT11 specifies the type of detailed information (“flash”). The operation for the next detailed information button BT12 is an operation for instructing the display of a web page that presents the specified type of detailed information.

[7th variant]
In addition, another modification of information presentation according to the operation for the button area AR20 on the chat screen illustrated in FIG. 7 will be described above.
In this modification, the content of the simple information presented in the chat message area AR10 is sequentially changed as the same simple information button BT11 is operated a plurality of times.

As a specific example, when the first operation is first performed on the simple information button BT11-1 in which the operation for requesting the simple store operation information as "sales" is performed, in the chat message area AR10, for example, "sales The chat message MS1 saying "Tell me" is displayed, followed by the chat message MS2 showing simple information indicating the sales of the current month.

Next, when the simple information button BT11-1 is operated for the second time, in the chat message area AR10, for example, a chat message MS1 saying "Tell me about last month's sales" is displayed, and then last month's sales are displayed. The chat message MS2 indicating the simple information to be shown is displayed.
At this time, the chat message MS1 displayed in response to the second operation of the simple information button BT11-1 may be changed from "tell me the sales" to "tell me the sales this month". This makes it easier to understand what kind of accounting period the sales requested in response to the operation on the simple information button BT11 prior to this time correspond to.

Further, when the simple information button BT11-1 is operated for the third time, in the chat message area AR10, for example, a chat message MS1 saying "Tell me the sales of the month before last" is displayed, followed by the sales of the month before last. A chat message MS2 indicating simple information indicating is displayed.

In this way, by repeatedly operating the simple information button BT11-1, it is possible to sequentially present simple information on sales in different accounting periods. As a result, the manager MN can efficiently check the sales with different accounting periods.
For example, the sales recording period can be set in various ways such as "the same month last year" and "the last year" in addition to the above-mentioned "current month", "last month", and "last month". Therefore, the sales recording period displayed according to the number of times the simple information button BT11-1 is operated may be changed as appropriate.
The display of the same simple information corresponding to the repetition of the operation of the same simple information button BT11 can be applied to, for example, the number of customers, the number of products, and the comparison of various achievements for a predetermined period.

<Summary of Embodiment>
(1) As described above, one aspect of the present embodiment is an information management system that manages information related to store operation (store operation information), and is a simple information requesting means for requesting a simple display of the information. It is an information management system including a detailed information requesting means for requesting detailed display of the information, and a display means for displaying the simple information requesting means and the detailed information requesting means on the same screen.
According to the above configuration, the operation for displaying the store operation information (simple store operation information) with simple contents and the operation for displaying the detailed store operation information with detailed contents can be performed on the same screen. it can. As a result, the administrator MN, who is a user, can easily display not only detailed store operation information but also simple store operation information to easily grasp the situation regarding store operation. That is, depending on the above configuration, information on store management can be easily browsed.

(2) Further, one aspect of the present embodiment is the information management system according to (1), and the display means is on a conversation application (for example, a chat application) in which a user and another person have a conversation. Display.
According to the above configuration, the administrator MN uses a chat application installed as one of the applications on the administrator terminal 400 as a familiar mobile terminal such as a smartphone to perform simple store operation information and detailed store operation. Information can be viewed. This makes it easier to browse information about store operations.

(3) Further, one aspect of the present embodiment is the information management system according to (1) or (2), wherein the simple information requesting means is a predetermined operator displayed on the same screen. For example, a simple information button BT11) is included.
According to the above configuration, the administrator MN can browse the simple store operation information by a simple operation of operating the button displayed on the administrator terminal 400.

(4) Further, one aspect of the present embodiment is the information management system according to any one of (1) to (3), and the simple information requesting means responds to a request for displaying the information. Includes controls displayed on the same screen that are manipulated in connection with the input of text as a message.
According to the above configuration, the simple store operation information can be displayed as a chat message displayed as an answer by performing a text input operation as a question requesting the simple store operation information on the chat application. That is, by exchanging chat messages in the chat application, the administrator MN can browse the desired simple store operation information.

(5) Further, one aspect of the present embodiment is the information management system according to any one of (1) to (4), and the simple information used for the simple display (for example, simple store operation information). ) And the detailed information used for the detailed display (for example, detailed store operation information) is based on the same store operation information.
According to the above configuration, it is possible to efficiently generate simple store operation information and detailed store operation information by using common information.

(6) Further, one aspect of the present embodiment is the information management system according to any one of (1) to (5), and the display means is a simple information requesting means requested by the simple information requesting means. The information is displayed and the detailed information requested by the detailed information requesting means is displayed, and the simple information of this time is displayed according to the simple information displayed in response to the request by the previous simple information requesting means. The content of the simple information or the detailed information to be displayed is changed according to the request by the requesting means or the detailed information requesting means.
According to the above configuration, for example, the transition to the desired detailed information web page instead of the top page of the store operation information website as in the sixth modification, or the same simple information as in the seventh modification. By repeatedly operating the button BT11, it is possible to display simple information having a different accounting period, for example, under the information type corresponding to the operated simple information button BT11.

A program for realizing the functions of the administrator terminal 400, the information management server 300, the store terminal 100, the factory terminal 200, and the like described above is recorded on a computer-readable recording medium, and the program recorded on the recording medium. May be performed as the administrator terminal 400, the information management server 300, the store terminal 100, and the factory terminal 200 by loading and executing the above-mentioned. Here, "loading a computer system with a program recorded on a recording medium and executing it" includes installing the program on the computer system. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer system" may include a plurality of computer devices connected via a network including a communication line such as the Internet, WAN, LAN, and a dedicated line. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. As described above, the recording medium in which the program is stored may be a non-transient recording medium such as a CD-ROM. The recording medium also includes an internal or external recording medium that can be accessed from the distribution server to distribute the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program in a format that can be executed by the terminal device. That is, the format stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a form that can be executed by the terminal device. The program may be divided into a plurality of parts, downloaded at different timings, and then combined by the terminal device, or the distribution server for distributing each of the divided programs may be different. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network, and holds the program for a certain period of time. It shall also include things. Further, the above program may be for realizing a part of the above-mentioned functions. Further, it may be a so-called difference file (difference program) that can realize the above-mentioned function in combination with a program already recorded in the computer system.

100 store terminal, 200 factory terminal, 300 information management server, 301 communication unit, 302 control unit, 303 storage unit, 331 member information storage unit, 332 performance information storage unit, 333 application user information storage unit, 400) administrator terminal , 401 communication unit, 402 control unit, 403 storage unit, 404 touch panel display unit, 500 chat server

Claims (6)

An information management system that manages information related to store operations.
A simple information requesting means for requesting a simple display of the information, and
Detailed information requesting means for requesting detailed display of the information, and
An information management system including a display means for displaying the simple information requesting means and the detailed information requesting means on the same screen. The information management system according to claim 1, wherein the display means displays on a conversation application in which a user and another person have a conversation. The information management system according to claim 1 or 2, wherein the simple information requesting means includes a predetermined operator displayed on the same screen. The simple information requesting means is any one of claims 1 to 3, which includes an operator displayed on the same screen, which is operated in connection with inputting a text as a message in response to a request for displaying the information. The information management system described in the section. The information management system according to any one of claims 1 to 4, wherein the simple information used for the simple display and the detailed information used for the detailed display are based on the same store operation information. The display means
The simple information requested by the simple information requesting means and the detailed information requested by the detailed information requesting means are displayed.
The content of the simple information or detailed information to be displayed is changed according to the request by the simple information requesting means or the detailed information requesting means this time according to the simple information displayed in response to the request by the previous simple information requesting means. The information management system according to any one of claims 1 to 5.

Images