JP2020030713A - Information processing apparatus, information processing method, program, and information processing system - Google Patents

Abstract

To make it possible to flexibly evaluate an employee's contribution.SOLUTION: An information processing apparatus according to one embodiment comprises: an object operation storage unit that stores an object operation in association with additional points transacted according to the object operation; a point storage unit that stores points held by a user; an object operation determination unit that determines if the user's operation is the object operation; and a point transaction unit that, when the operation is the object operation, adds the additional points corresponding to the object operation to the points held by the user who executes the object operation.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information processing device, an information processing method, a program, and an information processing system.

  In recent years, the values of working (work) have been diversifying, and it has become a social issue how to increase employee engagement with the company (contribution, attachment, bond, etc. to the company). . In order to increase engagement, it is important to strengthen “good relationships” and “work worth”. As a method of enhancing these, conventionally, use of a communication system that can give virtual coins showing thanks between employees has been proposed. By giving virtual coins of appreciation between employees, employees can evaluate each other's contributions, thereby enabling employees to build a human relationship that respects each other while improving the value of work. (See Patent Document 1).

  However, in the above-described conventional communication system, the contribution of the employee can be evaluated only by the transfer of the virtual coin, and the contribution of the employee without the transfer of the virtual coin cannot be evaluated. Because the contributions that companies want to evaluate vary, the conventional communication system has a limited effective use range.

  The present invention has been made in view of the above-described problem, and has as its object to enable the contribution of an employee to be flexibly evaluated.

  An information processing apparatus according to an embodiment includes a target operation storage unit that stores a target operation and an incidental point traded in accordance with the target operation in association with each other, and a point storage unit that stores a holding point held by a user. A target operation determining unit that determines whether the operation of the user is the target operation, and, when the operation is the target operation, the additional point corresponding to the target operation, the user performing the target operation. And a point transaction unit for adding to the held points.

  According to each embodiment of the present invention, the contribution of the employee can be flexibly evaluated.

The figure which shows an example of a structure of a communication system. FIG. 2 is a diagram illustrating an example of a hardware configuration of a communication device. The figure which shows an example of the function structure of a communication apparatus. The figure which shows an example of a target operation table. The figure which shows an example of a communication attribute table. The figure which shows an example of a point table. The figure which shows an example of a transaction history table. 9 is a flowchart illustrating an example of a transaction process. The figure which shows an example of the analysis result displayed on an administrator terminal. FIG. 7 is a sequence diagram showing a specific example of a process executed by the communication system. The figure which shows an example of a destination selection screen. The figure which shows an example of a talk screen. The figure which shows an example of a talk screen.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In the description of the specification and the drawings according to the embodiments, components having substantially the same function and configuration are denoted by the same reference numerals, and overlapping descriptions will be omitted.

  A communication system 100 according to an embodiment of the information processing system of the present invention will be described with reference to FIGS. The communication system 100 is a system that provides a communication service using an SNS (Social Networking Service) or the like that enables a user using the system to exchange opinions and feelings through exchange of messages and stamps described below. . The communication system 100 provides various services such as message exchange (talk function), Q & A (question bulletin board function), schedule adjustment (schedule adjustment function), questionnaire (questionnaire function), and timeline. The communication system 100 is used as a communication tool between members in organizations such as companies, unions, and government offices. Hereinafter, a case where the communication system 100 is used in a company will be described as an example.

  First, an example of the configuration of the communication system 100 will be described. FIG. 1 is a diagram illustrating an example of the configuration of the communication system 100. The communication system 100 in FIG. 1 includes a communication device 1, user terminals 2A and 2B, and an administrator terminal 3 connected via a network N. The network N includes the Internet and a LAN (Local Area Network).

  The communication device 1 is an example of an information processing device included in the information processing system of the present invention, and is a computer that provides a communication service to a user of the communication system 100. In the example of FIG. 1, the communication device 1 is a server, but is not limited to this. The communication device 1 may be a PC (Personal Computer), a notebook PC, a tablet terminal, or a smartphone, or may be configured by a plurality of computers. In the communication device 1, software on the server side in the communication system 100 is installed.

  The user terminal 2 is a computer used by a user of the communication system 100. The user uses a communication service via the user terminal 2. In the example of FIG. 1, the user terminal 2A is a notebook PC used by the user A, and the user terminal 2B is a smartphone used by the user B, but the user terminal 2 is not limited to this. The user terminal 2 may be a PC or a tablet terminal. Software on the client side in the communication system 100 is installed in the user terminal 2.

  The administrator terminal 3 is a computer used by an administrator of the communication system 100. The manager manages the communication service via the manager terminal 3. In the example of FIG. 1, the administrator terminal 3 is a PC used by the administrator, but is not limited to this. The administrator terminal 3 may be a notebook PC, a tablet terminal, or a smartphone. The client terminal software in the communication system 100 is installed in the administrator terminal 3.

  Note that the configuration of the communication system 100 is not limited to the example of FIG. The communication system 100 may include one or three or more user terminals 2.

  Next, the hardware configuration of the communication system 100 will be described. FIG. 2 is a diagram illustrating an example of a hardware configuration of the communication device 1. 1 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an HDD (Hard Disk Drive) 104, an input device 105, a display The apparatus includes a device 106, a communication interface 107, and a bus 108.

  The CPU 101 controls each configuration of the communication device 1 by executing a program, and realizes the function of the communication device 1. The program executed by the CPU 101 can be recorded on an arbitrary computer-readable recording medium such as a CD (Compact Disk), a DVD, and a flash memory.

  The ROM 102 stores programs executed by the CPU 101 and various data.

  The RAM 103 provides the CPU 101 with a work area.

  The HDD 104 stores programs executed by the CPU 101 and various data. The communication device 1 may include an SSD (Solid State Drive) together with or instead of the HDD 104.

  The input device 105 inputs information according to a user operation to the communication device 1. The input device 105 is, for example, a touchpad, a keyboard, a mouse, or a hardware button, but is not limited thereto.

  The display device 106 displays a screen according to a user operation. The display device 106 is a liquid crystal display or an organic EL (Electro Luminescence) display, but is not limited thereto. The communication device 1 may include a touch panel in which a touch pad and the display device 106 are integrated.

  The communication interface 107 connects the communication device 1 to the network N. The communication device 1 communicates with external devices (the user terminal 2 and the administrator terminal 3) on the network N via the communication interface 107.

  The bus 108 interconnects the CPU 101, the ROM 102, the RAM 103, the HDD 104, the input device 105, the display device 106, and the communication interface 107.

  Note that the hardware configuration of the communication device 1 is not limited to the example in FIG. As described above, the communication device 1 may be configured by a plurality of computers. Further, the hardware configurations of the user terminal 2 and the administrator terminal 3 are the same as those of the communication device 1, and thus the description is omitted.

  Next, a functional configuration of the communication device 1 will be described. FIG. 3 is a diagram illustrating an example of a functional configuration of the communication device 1. The communication device 1 in FIG. 3 includes a control unit 11, a target operation storage unit 12, a target operation determination unit 13, a point storage unit 14, a point transaction unit 15, a transaction history storage unit 16, an analysis unit 17, , Is provided. Each functional configuration is realized by the CPU 101 executing a program. Further, the target operation storage unit 12, the point storage unit 16, and the transaction history storage unit 17 are configured on the HDD 104.

  The control unit 11 executes a process according to a request from the user terminal 2 and the administrator terminal 3, and controls execution of a communication service.

  The target operation storage unit 12 stores target operation information of each target operation. The target operation is an operation for which an additional point is to be traded in the communication service. The administrator can set any operation among the operations that can be executed by the user as the target operation. Administrators can, for example, send stamps, send messages, press the rating button, answer questions, answer surveys, fill in schedules, post images, post videos, cite articles, create new groups, etc. Can be set as the target operation. The additional points correspond to an evaluation index of the contribution of the user, and are traded between the users.

  The target operation information is information on the target operation, and includes identification information of the target operation, the operation content of the target operation, a provider of the additional point, a recipient of the additional point, the validity of the target operation, and the target operation. It includes the corresponding communication attribute and the additional points that are points to be traded according to the target operation. That is, the target operation storage unit 12 stores, for each target operation, the identification information, the operation content, the provider, the receiver, the validity, the communication attribute, and the additional points in association with each other.

  The identification information of the target operation may be the name of the target operation or a unique identifier (ID) assigned to the target operation. The communication attribute is an attribute indicating the content of communication assigned to the target operation, and is arbitrarily set by the administrator. As the communication attributes, “thanks”, “praise”, “support”, “sympathy”, “expectation”, “comfort”, and the like are set. The communication attribute is used for setting incidental points and analyzing the communication tendency of the user.

  In the present embodiment, when a target operation is performed by a user, an incidental point corresponding to the target operation is changed from a user who has performed the target operation (hereinafter, also referred to as a provider) to a user who has performed the target operation. (Hereinafter, also referred to as the recipient). The target operation storage unit 12 includes a target operation table for storing target operation information.

  FIG. 4 is a diagram illustrating an example of the target operation table. Each record in FIG. 4 corresponds to the target operation information of each target operation. The target operation table in FIG. 4 includes, as items (fields), the name (identification information) of the target operation, the operation content, the provider, the recipient, the validity (valid / invalid), the communication attribute, and the incidental With points.

  In the operation A1, the operation content is “transmission of a“ work fast ”stamp”, the provider is “sender”, the receiver is “recipient”, the validity is “valid”, and the communication is The attribute is “praise (C)” and the supplementary points are “35” points. This is because operation A1 is effective as a target operation, praise (C) is set as the communication attribute, and when operation A1 is executed, the sender of the “work fast” stamp is given 35 points to the receiver. Indicates that additional points are provided.

  Note that the type of stamp is not limited to the example of FIG. The administrator can set transmission of an arbitrary stamp available to the user as the target operation. In addition, the provider, the receiver, and the validity of “transmit stamp” (operations A1 to A10) may be set collectively regardless of the type of stamp. In addition, (A), (B), and (C) in the communication attribute of FIG. 4 are lower classes of the communication attribute “praise” and can be set arbitrarily.

  In the operation B1, the operation content is “transmission of the message“ thank you ””, the provider is “sender”, the receiver is “recipient”, the validity is “valid”, and the communication attribute is "Thank you (B)" and the additional points are "40" points. This is because the operation B1 is effective as a target operation, and thanks (B) is set as the communication attribute. When the operation B1 is executed, the sender of the message “thank you” gives the receiver an additional 40 points. Is provided.

  Note that the type of message is not limited to the example in FIG. The administrator can set the transmission of any message that can be input by the user as the target operation. Further, the provider, the receiver, and the validity of the “send message” (operations B1 and B2) may be set collectively regardless of the type of the message.

  In operation C, the operation content is “press evaluation button”, the provider is “pressed person”, the recipient is “pressed person”, the validity is “valid”, and the communication attribute is “ Support (A) "and the additional points are" 10 "points. This is because the operation C is effective as the target operation, the support (A) is set as the communication attribute, and when the operation C is executed, 10 points of additional points are given from the person who presses the evaluation button to the person who presses the evaluation button. It is provided. The pressed person here is the creator of the content in which the evaluation button is installed.

  Note that “pressing the evaluation button” may be set as a target operation for each type of evaluation button. When multiple “evaluation button presses” are set as target operations, the provider, receiver, and validity of “evaluation button presses” may be set collectively, or may be individually set for each target operation. It may be set.

  In the operation D, the operation content is “answer to question”, the provider is “questioner”, the recipient is “answerer”, the validity is “valid”, and the communication attribute is “support ( A) ", and the supplementary points are" 50 "points. This means that the operation D is effective as the target operation, the support (A) is set as the communication attribute, and when the operation D is executed, the questioner provides the respondent with 50 additional points. Is shown.

  The “answer to question” may be set as a target operation for each content of the question, or may be set as a target operation for each range of elapsed time from when a question is posted to when an answer is posted. Good. When multiple "answer to question" are set as target operations, the provider, recipient, and validity of "answer to question" may be set collectively or may be set individually for each target operation. You may.

  In the operation E, the operation content is “Entry of schedule”, the provider is “Scheduler”, the recipient is “Schedule adjuster”, the validity is “Invalid”, and the communication attribute is “ Thanks (C) "and the additional points are" 10 "points. This is because when the operation E is invalid as the target operation, the communication attribute is set to thank (C), and the operation E is valid, the schedule writer gives the schedule coordinator an additional 10 points. Indicates that points are provided.

  Note that “enter schedule” may be set as a target operation for each content of the event for which the schedule is to be adjusted, may be set as a target operation for each range of the number of participants of the event, or may be set as a schedule adjustment. May be set as the target operation for each range of the elapsed time from when is started until the schedule is entered. When multiple “fill schedules” are set as target operations, the provider, recipient, and validity of “fill schedule” may be set collectively or may be set individually for each target operation. You may.

  In operation F, the operation content is “answer to questionnaire”, the provider is “questionnaire creator”, the recipient is “questionnaire respondent”, the validity is “invalid”, and the communication attribute is “ Thanks (C) "and the additional points are" 10 "points. This is because when the operation F is invalid as the target operation, the communication attribute is set to thank (C), and the operation E is valid, the questionnaire creator gives the questionnaire respondent 10 points. Indicates that points are provided.

  Note that “answer to the questionnaire” may be set as a target operation for each content of the questionnaire, or may be set as a target operation for each range of elapsed time from when the questionnaire is started until an answer is input. Good. When multiple "answer to questionnaire" are set as the target operation, the provider, recipient, and validity of "answer to questionnaire" may be set collectively or may be set individually for each target operation. You may.

  As described above, the target operation table stores, for each target operation, the identification information of the target operation, the operation content, the provider, the recipient, the validity, the communication attribute, and the incidental point in association with each other. .

  The target operation storage unit 12 may display the target operation table on the administrator terminal 3 in response to a request from the administrator. The administrator can freely set the target operation by rewriting the target operation table displayed on the administrator terminal 3.

  Further, in the example of FIG. 4, the additional points are set for each target operation, but may be set collectively for each communication attribute. In this case, the item of the supplementary point may be deleted from the target operation table, and a communication attribute table may be prepared separately from the target operation table.

  FIG. 5 is a diagram illustrating an example of the communication attribute table. The communication attribute in FIG. 5 has a communication attribute and an additional point as items. For example, the communication attribute on the first line is “thanks (A)”, and the incidental point is “50”. This indicates that the incidental point corresponding to the target operation for which the communication attribute is set to “thank (A)” is “50” points. By preparing the communication attribute table in this way, it is possible to collectively set additional points for each communication attribute.

  The target operation determination unit 13 determines whether an operation performed by the user via the user terminal 2 (hereinafter, referred to as “user operation”) is a target operation. Specifically, the target operation determination unit 13 determines whether the user operation is set as a valid target operation with reference to the target operation table. When the user operation is set as a valid target operation, the target operation determination unit 13 determines that the user operation is the target operation, and otherwise determines that the user operation is not the target operation.

  Note that the target operation determination unit 13 may determine that the transmission of the message set as the target operation has been performed when the user has transmitted the message and the message includes the message set as the target operation. Good. In this case, in the example of FIG. 4, when the user transmits a message including "Thank You", it is determined that the operation B1 has been executed.

  In addition, when the user sends a message, if the message is similar to the message set as the target operation, the target operation determination unit 13 determines that the transmission of the message set as the target operation has been performed. Is also good. Whether or not the messages are similar may be determined by calculating the similarity between the messages and comparing the obtained similarity with a threshold. The target operation determination unit 13 can calculate the similarity between the messages by using a known arbitrary method.

  The point storage unit 14 stores point information of each user. The point information is information relating to points of the user, and includes identification information of the user, owned points held by the user, and upper limit points that can be provided by the user. That is, the point storage unit 14 stores, for each user, the user's identification information, the holding points, and the upper limit points in association with each other.

  The user identification information may be a name of the user or a unique identifier (ID) assigned to the user. The possessed points are the sum of additional points provided by another user as a recipient. The retained points are added each time the user receives the supplementary points. The holding points may be periodically reset to zero points. The upper limit point is an upper limit of additional points that a user can provide to another user as a provider. The upper limit point is arbitrarily set by the administrator, and is decremented each time a user provides an additional point. The upper limit point may be periodically reset to an initial value. By setting the upper limit points, it is possible to limit the additional points that the user can provide to other users during a certain period. Thereby, even when the holding points and the reward can be exchanged, the upper limit can be set in advance for the reward. The point storage unit 14 includes a point table for storing point information.

  FIG. 6 is a diagram illustrating an example of the point table. The point table of FIG. 6 has, as items, a user ID (identification information), a holding point, and an upper limit point. For example, the user ID of the user in the first row is “U001”, the possessed points are “2376” points, and the “upper limit point” is 156 points. This indicates that user U001 has received a total of 2376 points from other users, and can provide 156 points to other users. In this way, the point table stores, for each user, the user identification information, the possessed points, and the upper limit points in association with each other.

  Note that the point storage unit 14 may cause the user's possessed points to be displayed on a My Page (main screen) displayed on the user terminal 2. This allows the user to check his or her own points on My Page.

  When the user executes the target operation, that is, when the user operation is the target operation, the point transaction unit 15 executes the transaction of the additional points. Specifically, the point transaction unit 15 provides the additional points corresponding to the target operation from the provider corresponding to the target operation to the recipient. That is, the point transaction unit 15 adds the additional points corresponding to the target operation to the points owned by the recipient, and subtracts the additional points from the upper limit points of the provider. When the additional points corresponding to the target operation are larger than the provider's upper limit points, the point transaction unit 15 does not provide the additional points. Thereby, the additional points that can be provided by the user are limited within the range of the upper limit points.

  The transaction history storage unit 16 stores the transaction history of incidental points by the point transaction unit 15. The transaction history includes the transaction time of the additional points, the identification information of the target operation, the identification information of the provider, the identification information of the recipient, the additional points transacted, the types of stamps and messages, the communication attributes, including. That is, the transaction history storage unit 16 stores the transaction time, the identification information of the target operation, the identification information of the provider, the identification information of the recipient, the additional points, the types of the stamp and the message, and the communication attribute. Relate and store. The transaction history storage unit 16 includes a transaction history table for storing a transaction history.

  FIG. 7 is a diagram illustrating an example of the transaction history table. The transaction history table of FIG. 7 includes, as items, a transaction time, a target operation name (identification information), a provider user ID (identification information), a recipient user ID (identification information), a stamp and a message. , Communication attributes, and additional points. For example, the transaction time in the transaction history on the first line is “7/31 15:37”, the target operation is “operation A”, the provider user ID is “U001”, and the recipient user ID Is “U004”, the type of stamp and message is “work is fast”, the communication attribute is “praise (C)”, and the supplementary point is “35”. This means that at 15:37 on July 31st, the user U001 sends a “work fast” stamp to the user U004, 35 points of additional points with the communication attribute of praise (C) are provided, and the user U001 provides the user U004. It indicates that it was done. As described above, the transaction history table shows, for each transaction, the transaction time, the identification information of the target operation, the identification information of the provider, the identification information of the recipient, the additional points, the types of the stamp and the message, and the communication. Associate with the attribute and save.

  Note that the transaction history storage unit 16 may cause the user terminal 2 and the administrator terminal 3 to display the transaction history. Thereby, the user and the administrator can confirm the transaction history of the transaction of the supplementary points performed in the communication system 100.

  The analysis unit 17 analyzes the communication tendency of the user based on the transaction history stored in the transaction history storage unit 16. For example, the analysis unit 17 totals the additional points provided by the user and the additional points received by the user for each communication attribute. The analysis unit 17 transmits an analysis result to the administrator terminal 3 in response to a request from the administrator. The administrator terminal 3 displays the analysis result received from the communication device 1. Thereby, the administrator can easily grasp the contribution of the user.

  FIG. 9 is a diagram illustrating an example of an analysis result displayed on the administrator terminal 3. In the example of FIG. 9, as a result of analyzing the communication tendency of the user (Mr. A), a graph showing the total of the additional points received in each month and a radar chart showing the total result of the total of the received additional points for each communication attribute. And are displayed. The administrator can easily grasp the communication tendency of Mr. A by checking the analysis result of FIG.

  Next, a description will be given of an additional point transaction process executed by the communication device 1. FIG. 8 is a flowchart illustrating an example of the transaction processing. The communication device 1 executes the transaction processing of FIG. 8 every time a user operation is input from the user terminal.

  When a user operation is input, first, the target operation determination unit 13 determines whether the user operation is a target operation with reference to the target operation table (step S101). Specifically, the target operation determining unit 13 determines whether the user operation is set as a valid target operation. If the user operation is not set as a valid target operation, the target operation determination unit 13 determines that the user operation is not a target operation (step S101: NO), and ends the transaction processing.

  On the other hand, when the user operation is set as a valid target operation, the target operation determining unit 13 determines that the user operation is the target operation (step S101: YES), and identifies the target operation corresponding to the user operation. To the point transaction unit 15.

  When notified of the identification information of the target operation, the point transaction unit 15 refers to the target operation table and acquires a provider and a recipient corresponding to the target operation (step S102). Next, the point transaction unit 15 specifies a user corresponding to a provider in the user operation and a user corresponding to a receiver in the user operation. Subsequently, the point transaction unit 15 refers to the target operation table and acquires additional points corresponding to the target operation (step S104).

  Upon acquiring the additional points, the point transaction unit 15 refers to the point table and checks whether the upper limit point of the provider is equal to or more than the additional points (step S105). If the upper limit point of the provider is less than the additional point (step S105: NO), the point transaction unit 15 ends the transaction processing.

  On the other hand, when the upper limit point of the provider is equal to or more than the additional points (step S105: YES), the point transaction unit 15 refers to the point table and adds the additional points to the points owned by the recipient (step S106). The additional points are subtracted from the upper limit points of the provider (step S107). Thereby, the additional points are provided from the provider to the receiver.

  Thereafter, the point transaction unit 15 stores the transaction history of the above transaction in the transaction history table (step S108), and ends the transaction processing.

  According to the above transaction processing, when the user performs a target operation, the communication device 1 can automatically execute a transaction of an incidental point corresponding to the target operation.

  Here, a specific example of the processing executed by the communication system 100 will be described with reference to a case where the user A transmits a message and a stamp to the user B. Hereinafter, the user terminals 2A and 2B are assumed to be smartphones. The target operation storage unit 12 includes the target operation table shown in FIG. FIG. 10 is a sequence diagram illustrating a specific example of a process executed by the communication system 100.

  First, the user A starts a communication service on the user terminal 2A and selects a talk function from a function selection screen. When the talk function is selected, the user terminal 2A displays a destination selection screen (step S201). The destination here refers to a user or a group of users who is a destination of a message and a stamp (hereinafter, referred to as “message etc.”).

  FIG. 11 is a diagram illustrating an example of the destination selection screen. The destination selection screen of FIG. 11 displays a list of selectable destinations. In the column of each destination, a destination name and a destination icon are displayed.

  When the destination selection screen is displayed on the user terminal 2A, the user A selects the user B as a destination from the displayed list of destinations. When the user B is selected as the destination, the user terminal 2A requests the communication device 1 to transmit a message or the like that has been transmitted from the user terminal 2B and has not been received by the user terminal 2A (step S202).

  When requested to transmit a message or the like from the user terminal 2A, the communication device 1 executes the transaction processing of FIG. 8 (step S203). According to the target operation table of FIG. 4, "select destination" is not set as the target operation (step S101: NO), so that the communication device 1 ends the transaction processing without trading the additional points. After that, the control unit 11 transmits to the user terminal 2A a message or the like not transmitted by the user terminal 2A and transmitted from the user terminal 2B (step S204). If there is no message or the like transmitted from the user terminal 2B and not received by the user terminal 2A, the control unit 11 may notify the user terminal 2A of the fact.

  Upon receiving the message or the like from the communication device 1, the user terminal 2A displays a talk screen for exchanging a message or the like with the user B (step S205). The talk screen includes a message or the like newly received from user B in step S204, a message or the like from user B that has been received before step S204, a message or the like that user A has transmitted to user B, and the like. Displayed in chronological order.

  FIG. 12 is a diagram illustrating an example of the talk screen. The message and the like exchanged by the users A and B, a message input field F1, a stamp list button B1, and a send button B2 are displayed on the talk screen of FIG.

  When the talk screen is displayed on the user terminal 2A, the user A inputs a message to the user B in the displayed message input field F1, and presses the send button B2. When the transmission button B2 is pressed, the user terminal 2A transmits the message input in the message input field to the communication device 1 (Step S206).

  Upon receiving the message from the user terminal 2A, the communication device 1 executes the transaction processing of FIG. 8 (Step S207). Here, consider the case where user A has transmitted a message of "thank you". According to the target operation table in FIG. 4, “transmission of message“ Thank you ”” is set as a valid target operation (operation B1), and therefore, target operation determination unit 13 determines that operation B1 was executed by user A. It is determined (Step S101: YES), and the fact is notified to the point transaction unit 15. The point transaction unit 15 acquires the provider and the receiver of the operation B1 with reference to the target operation table (step S102), and specifies the user A and the user B as the provider and the receiver of the operation B1 (step S103). ), Acquire additional points (40 points) for operation B1 (step S104). When the upper limit point of the user A is 40 points or more (step S105: YES), the point transaction unit 15 adds 40 points to the holding points of the user B (step S106), and subtracts 40 points from the upper limit point of the user A. Then, the transaction history is stored in the transaction history table (step S108). Thus, the user A provides the user B with 40 additional points. On the other hand, when the upper limit point of the user A is less than 40 points (step S105: NO), the point transaction unit 15 ends the transaction processing without executing the transaction of the additional points.

  Thereafter, the control unit 11 notifies the user terminal 2B that the message has been received from the user A (step S208).

  After transmitting the message, the user A selects the stamp list button B1. When the stamp list button B1 is selected, the user terminal 2A displays a stamp list on the talk screen (step S209).

  FIG. 13 is a diagram illustrating an example of the talk screen. On the talk screen of FIG. 13, messages exchanged by users A and B, a message input field F1, a stamp list button B1, a send button B2, and a stamp list L are displayed.

  When the stamp list L is displayed on the user terminal 2A, the user A selects a stamp to be transmitted to the user B from the stamps displayed on the stamp list L, and presses a transmission button B2. When the transmission button B2 is pressed, the user terminal 2A transmits the stamp selected by the user A to the communication device 1 (step S210).

  Upon receiving the stamp from the user terminal 2A, the communication device 1 executes the transaction processing of FIG. 8 (Step S211). Here, consider a case in which user A transmits a “work early” stamp. According to the target operation table in FIG. 4, “transmission of the“ early work ”stamp” is set as a valid target operation (operation A1), so the target operation determination unit 13 executes the operation A1 by the user A. It is determined that it has been performed (step S101: YES), and the fact is notified to the point transaction unit 15. The point transaction unit 15 acquires the provider and the receiver of the operation A1 with reference to the target operation table (step S102), and specifies the user A and the user B as the provider and the receiver of the operation A1 (step S103). ), An additional point (35 points) of the operation A1 is acquired (step S104). If the upper limit point of the user A is equal to or more than 35 points (step S105: YES), the point transaction unit 15 adds 35 points to the holding point of the user B (step S106), and 35 points from the upper limit point of the user A. Points are subtracted (step S107), and the transaction history is stored in the transaction history table (step S108). As a result, the user A provides the user B with 35 additional points. On the other hand, when the upper limit point of the user A is less than 35 points (step S105: NO), the point transaction unit 15 ends the transaction processing without executing the transaction of the additional points.

  Thereafter, the control unit 11 notifies the user terminal 2B that the stamp has been received from the user A (step S212).

  When the user B who noticed the notification requests the user terminal 2B to open the message or the like from the user A, the user terminal 2B transmits to the communication device 1 a message transmitted from the user terminal 2A and not received by the user terminal 2B. And the like (step S213).

  When requested to transmit a message or the like from the user terminal 2B, the communication device 1 executes the transaction processing of FIG. 8 (step S214). According to the target operation table in FIG. 4, since the “request for opening a message or the like” is not set as the target operation (step S101: NO), the communication device 1 ends the transaction processing without trading the incidental points. I do. Thereafter, the control unit 11 transmits to the user terminal 2B a message or the like that has not been received by the user terminal 2B (a message “Thank you” and “Work is early” stamp), which has been transmitted from the user terminal 2A (Step S215).

  Upon receiving the message or the like from the communication device 1, the user terminal 2B displays a talk screen for exchanging the message or the like with the user A (step S216). On the talk screen, a message etc. from the user A newly received in the step S215 (message “thank you” and “work is early” stamp), a message etc. from the user A received before the step S215, Messages and the like sent by the user B to the user A are displayed in chronological order.

  Through the above processing, the user A can transmit the message and the stamp to the user B. In addition, the communication device 1 can execute a transaction of additional points according to the operation of the user A.

  As described above, according to the present embodiment, when the user performs the target operation, the communication device 1 can automatically execute the transaction of the additional points according to the target operation. Further, the administrator can set any operation that can be executed by the user as the target operation. That is, the administrator can freely set the target operation according to the contribution of the user to be evaluated. Therefore, according to the present embodiment, the contribution of the user can be flexibly evaluated based on the points owned by the user.

  Further, according to the present embodiment, a user can provide an additional point to another user without performing an operation for providing the additional point to another user. The operation for providing additional points to other users is a mental burden on the user because the user is required to determine whether to provide additional points to other users and to set the additional points to be provided. May be given. By eliminating such an operation, the mental burden on the user can be reduced. In addition, the user can naturally trade ancillary points during normal use of the communication service.

  Note that the communication system 100 may include an exchange function for exchanging points owned by the user with incentives such as bonuses, vacations, merchandise, and benefits. By making it possible to exchange the holding points and incentives, it is possible to support the improvement of the employee's motivation to work.

  Note that the present invention is not limited to the configuration shown here, such as a combination of the configuration described in the above embodiment with other elements. These points can be changed without departing from the spirit of the present invention, and can be appropriately determined according to the application form.

1: Communication device 2: User terminal 3: Administrator terminal 11: Control unit 12: Target operation storage unit 13: Target operation determination unit 14: Point storage unit 15: Point transaction unit 16: Transaction history storage unit 17: Analysis unit 100 : Communication system

JP-A-2017-102768

Claims (11)

An information processing device,
A target operation storage unit that stores the target operation and the associated points traded according to the target operation in association with each other;
A point storage unit that associates and stores holding points held by the user,
A target operation determining unit that determines whether the operation of the user is the target operation;
When the operation is the target operation, a point transaction unit that adds the incidental point corresponding to the target operation to the owned points of the user on which the target operation has been executed,
An information processing apparatus comprising: The information processing apparatus according to claim 1, wherein the target operation includes at least one of transmitting a stamp, transmitting a message, pressing an evaluation button, answering a question, answering a questionnaire, and entering a schedule. The information processing apparatus according to claim 1, wherein the point storage unit stores user identification information for identifying the user and an upper limit point that can be provided by the user in association with each other. The information processing device according to claim 3, wherein when the operation is the target operation, the point transaction unit subtracts the incidental point corresponding to the target operation from an upper limit point of the user who has executed the target operation. . 5. The target operation storage unit according to claim 1, wherein the target operation storage unit stores target operation identification information for identifying the target operation and a communication attribute corresponding to the target operation in association with each other. Information processing device. The information processing apparatus according to claim 5, wherein the additional points are set for each of the communication attributes. The information processing apparatus according to any one of claims 1 to 6, further comprising a transaction history storage unit that stores a transaction history of the additional points by the point transaction unit. The information processing apparatus according to claim 7, further comprising an analysis unit configured to analyze a communication tendency of the user based on the transaction history. An information processing method executed by an information processing apparatus, the information processing method comprising:
Storing the target operation and the associated points traded in accordance with the target operation in association with each other;
Memorizing the holding points held by the user;
Determining whether the user operation is the target operation;
When the operation is the target operation, adding the supplementary points corresponding to the target operation to the owned points of the user on which the target operation has been executed,
An information processing method comprising: Storing the target operation and the associated points traded in accordance with the target operation in association with each other;
Memorizing the holding points held by the user;
Determining whether the user operation is the target operation;
When the operation is the target operation, adding the supplementary points corresponding to the target operation to the owned points of the user on which the target operation has been executed,
A program for causing a computer to execute. An information processing system,
A target operation storage unit that stores the target operation and the associated points traded according to the target operation in association with each other;
A point storage unit for storing holding points held by the user,
A target operation determining unit that determines whether the operation of the user is the target operation;
When the operation is the target operation, a point transaction unit that adds the incidental point corresponding to the target operation to the owned points of the user on which the target operation has been executed,
An information processing system comprising:

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