JP2021018583A - Gas meter closing business support system and gas meter closing business support program - Google Patents

Abstract

To make it possible to collectively manage a series of business steps for closing gas meters and support business for each step.SOLUTION: A closing application acquires an instruction manual (project) for a closing business in cooperation with a server group 10A and transmits information on a gas meter 42 on work site (first transmission unit), and the server group 10A collates the work site with the project, and determines the suitability of the work site for the project. When the closing business is finished, a report indicating a result of the execution of the closing business is reported to the server group 10A on a gas manager 10 side (second transmission unit). The server group 10A that has received the report changes (updates) the status of the project to closing business completion. A camera function unit 36 of a communication mobile terminal 28 photographs each part of the gas meter 42. The captured image is transmitted to and stored in a database 30DB of an external storage 30 along with the transmission of the report.SELECTED DRAWING: Figure 1

Description

The present invention stores a communication mobile terminal possessed by a person in charge of business execution, a management server having at least a database for storing case information related to closure, and image information about a gas meter at a business execution site taken by the communication mobile terminal. The present invention relates to a gas meter closing business support system and a gas meter closing business support program, which are linked with an image information storage device to be used and provide information for supporting a gas meter closing business to the communication mobile terminal.

In Patent Document 1, a communication terminal receives reception data for gas opening created by a server, selects based on the received reception data, reads a two-dimensional bar code, and communicates with the two-dimensional bar code data. Comparing with the target data stored in the storage device of the terminal, the server sends the gas survey item reflecting the target data to the communication terminal, and the communication terminal receives the survey item reflecting the target data. , Checks the survey result items created for the survey items, sends the checked survey result items to the server, and the server permits gas opening based on the sent survey result items and outputs the result. It is described that it is transmitted to a communication terminal.

Patent Document 2 describes a method and a system for accurately reading the indicated number of a gas meter mounted on a fuel gas supply path.

In Patent Document 2, the image obtained by imaging the display unit of the gas meter having the display unit displaying the integrated usage amount is transmitted to the terminal side processing device. The transmitted image is image-recognized by the image recognition means in the processing device on the terminal side, and the image data recognized by the image recognition means is converted into numerical data by the data conversion means. This data-converted numerical data is stored in the storage means and output to the data analysis means via the output means. The communication terminal receives the reception data of gas opening created by the server, selects it based on the received reception data, reads the two-dimensional bar code, and stores the two-dimensional bar code data and the storage device of the communication terminal. Comparing with the target data, the server sends the gas survey item that reflects the target data to the communication terminal, and the communication terminal receives the survey item that reflects the target data and responds to the survey item. The created survey result item is checked, the checked survey result item is transmitted to the server, the server permits gas opening based on the transmitted survey result item, and the result is transmitted to the communication terminal.

Patent Document 3 describes a reading system that can prevent a decrease in the accuracy of automatic reading of measured values displayed on the display unit even when the camera is installed avoiding the front of the display unit of the gas meter. There is.

Patent Document 3 provides a reading system for reading the amount of gas used displayed on the display unit of a gas meter. The reading system includes a light source, an image sensor, and an image processing unit. The light source is arranged at a position away from the front of the display unit, and irradiates the flash light so as to enter the display unit from an oblique direction. Flash light includes light of a specific wavelength. The image sensor is arranged at a position away from the front of the display unit, and receives an image of the amount of gas used by receiving the flash light reflected on the display unit. The image processing unit converts the image into numerical data indicating the amount of gas used while correcting the distortion of the image.

Patent Document 4 describes that it is possible to grasp the usage amount without depending on the meter reading timing.

In Patent Document 4, a detection means for detecting the usage amount, a storage unit for storing the usage amount detected by the detection means, a proximity communication unit connected by proximity communication, and a proximity communication unit connected to the proximity communication unit by proximity communication. The communication terminal is provided with a control unit that notifies the usage amount in the storage unit by the proximity communication unit, and presents the usage amount and the charge at an arbitrary time point.

Japanese Unexamined Patent Publication No. 2014-149661 Japanese Unexamined Patent Publication No. 2012-103915 Japanese Unexamined Patent Publication No. 2015-114965 Japanese Unexamined Patent Publication No. 2014-206778

However, in Patent Documents 1 to 4, in particular, in the gas meter closing business, a series of business processes from the person in charge of business execution to the business execution site, checking the number of instructions of the gas meter, and confirming the completion of business execution are collectively summarized. It does not manage and support. For this reason, it becomes difficult to determine whether or not the work of the person in charge of business execution is performed as instructed.

The present invention obtains a gas meter closing business support system and a gas meter closing business support system that can collectively manage a series of business processes for closing a gas meter and can support business for each process. Is the purpose.

The gas meter closing business support system according to the present invention is a communication mobile terminal in which a communication mobile terminal possessed by a person in charge of business execution and a management server having at least a database for storing case information related to gas meter closing cooperate with each other. In addition, it is a gas meter closing business support system that provides information for supporting the gas meter closing business, and the communication mobile terminal accesses the management server to acquire the matter information, and the acquisition unit A first sending unit that sends specific information that identifies a gas meter installed at a business execution site based on the acquired project information to the management server, a photographing unit that photographs at least the indicated number of the gas meters, and the photographing. The management server after the closing work of the gas meter is completed in order to update the progress of the matter information stored in the database of the management server and the optical character reading unit that optically reads the number of instructions taken by the unit. A change in which the management server changes the status of the matter information based on the specific information from the first transmission unit, which has a second transmission unit that transmits the report value information including the number of instructions. It has a unit and an update unit that updates the progress of the matter information based on the report value information from the second transmission unit.

According to the present invention, in the communication mobile terminal, the management server is accessed to acquire the matter information, and the specific information for identifying the gas meter installed at the business execution site based on the matter information is sent to the management server (No. 1). 1 Sending unit).

In addition, in the communication mobile terminal, the number of instructions taken by the gas meter is photographed, the number of instructions taken is optically read, and the progress of the matter information stored in the database of the management server is updated after the gas meter is closed. , Sends the reported value information including the number of instructions to the management server (second sending unit).

On the other hand, the management server changes the status of the matter information based on the specific information from the first sending unit, and updates the progress of the matter information based on the reported value information from the second sending unit.

The present invention can collectively manage business execution related to plugging and provide business support with respect to the prior art, and an image taken at the business execution site (for example, QR code (registered trademark), gas meter panoramic image, Based on the meter pointer image (OCR reading value), etc.), it is possible to judge the progress of the work (including whether or not the work is as instructed) and provide work support.

In the present invention, in the management server, the gas meter is collated with the specific information transmitted by the first transmission unit of the communication mobile terminal and the specific information included in the matter information sent to the communication mobile terminal. It is characterized by confirming the suitability of the execution site of the closing work.

It is possible to quickly determine whether or not the business execution site is the site specified in the case information.

In the present invention, the communication mobile terminal sets the image information (photograph data having a larger capacity than the character data) taken by the gas meter in the photographing unit as an external storage separate from the management server. It further has a third transmission unit for transmitting to the information storage unit.

For example, it is possible to reduce the load on the database of the management server (enlargement of storage capacity).

The gas meter closing business support program according to the present invention is characterized in that a computer is operated as each part of the communication mobile terminal.

As described above, in the present invention, a series of business processes for closing the gas meter can be collectively managed, and business support can be provided for each process.

It is a system diagram for gas meter closing business support which supports a series of business process for closing a gas meter which concerns on this embodiment. (A) is a control block diagram of a communication mobile terminal according to the present embodiment, and (B) is a functional block diagram showing plugging business control executed by the CPU of FIG. 2 (A) for each function. (A) is a front view of a gas meter at a business execution site, and (B) is a front view of a touch panel unit of a communication mobile terminal displaying the number of instructions (the number of OCR instructions and the number of input instructions) read from the gas meter. This is a file name list screen of the photo data file stored in the database of the external storage according to the present embodiment. It is a flowchart which shows the flow of control when the "closing business application" program is activated in the communication mobile terminal which concerns on this Embodiment. It is a flowchart which shows the process in the server group which cooperates with the "closing business application" program shown in FIG. (A) is a flowchart showing the flow of control when executing the "map list application" program in the communication mobile terminal according to the present embodiment, and (B) is the "map list application" program shown in FIG. 7 (A). It is a flowchart which shows the process in the server group which cooperates with. (A) is a flowchart showing the flow of control when executing the "customer-specific application" program on the communication mobile terminal according to the present embodiment, and (B) is the "customer-specific application" program shown in FIG. 8 (A). It is a flowchart which shows the process in the server group which cooperates with.

FIG. 1 is a gas meter closing business support system diagram according to the present embodiment.

As shown in FIG. 1, on the gas manager 10 side, for example, an intranet 12 such as a LAN (local area network) or a WAN (wide area network) is constructed.

The intranet 12 includes a customer management server 14, a business support management server 16, an inventory management server 18, a route optimization management server 20, a customer center management server 22 (hereinafter, may be referred to as a server group 10A), the Internet, and the like. A router 25 for connecting to the network 24 is provided. This server group 10A has a function as a management server of the present invention.

Although not shown in FIG. 1, the customer management server 14, the business support management server 16, the inventory management server 18, the route optimization management server 20, and the customer center management server 22 have their respective functions. The information necessary for the server is stored in the database, and the information can be exchanged with each other via the intranet 12.

A customer-responsive terminal device 26 installed in a partner store is connected to the network 24, and a communication mobile terminal 28 (example) possessed by a person in charge of business execution 44 (see FIG. 3) via a wireless communication base 24A. As a result, the smart phone) can access the network 24.

Further, an external storage 30 is connected to the network 24.

The external storage 30 is a so-called cloud service, which enables secure access, sharing and utilization of information, and aims to eliminate the pressure on the storage capacity of the server group 10A.

The external storage 30 includes a dedicated database 30DB, and the database 30DB stores images (photograph data) related to the gas meter taken by the communication mobile terminal 28.

The database 30DB of the external storage 30 requires a predetermined ID and password for communication with the gas meter closing business support system of the present embodiment.

Here, in the gas meter closing business support system according to the present embodiment, the customer requesting the closing uses a telephone line or a PC (personal computer) to manage the affiliated store or the customer center management server 22 (customer center). ), The affiliated store in the area in charge is selected and the person in charge of business execution 44 is dispatched.

As shown in FIG. 2A, the communication mobile terminal 28 has a microcomputer 28MC, and the microcomputer 28MC connects the CPU 28A, the RAM 28B, the ROM 28C, the input / output unit 28D (I / O 28D), and the like. It is equipped with a bus 28E such as a data bus and a control bus.

The I / O 28D includes an input / output device 32, a communication function unit 34 for communicating with the outside via a wireless LAN or a mobile phone network, a camera function unit 36 for capturing images (including still images and moving images), and an optical character reading unit. The optical reading function unit (OCR) 38 and the large-capacity storage device 40 are connected.

The input / output device 32 is, for example, as shown in FIG. 3, a touch panel unit 32TP that occupies almost the entire surface area of the communication mobile terminal 28, and is for displaying necessary information and functioning as a so-called soft key. , Input is possible by touch operation.

The communication mobile terminal 28 is equipped with a touch panel unit 32TP hard key, a voice input microphone, a voice output earphone jack, and the like as input / output devices 32.

The communication function unit 34 is applied as a means of communication with the server group 10A and the external storage 30, and executes information transfer.

In the camera function unit 36, the touch panel unit 32TP serves as a monitor for a so-called through image (also referred to as a live view), and a part thereof serves as a shutter key, while confirming a subject captured from a lens (not shown) with a through image. By operating the shutter key, still images and moving images can be taken. The captured image (photograph data) can be stored in, for example, the large-capacity storage device 40, and the photo data stored in the large-capacity storage device 40 can be transmitted to the external storage 30 by a predetermined instruction operation. You can do it.

The optical reading function unit 38 reads, for example, a part (numerical image) of the captured image as computable numerical information.

In the ROM 28C or the large-capacity storage device 40 of the communication mobile terminal 28 possessed by the business execution person 44, the business execution person 44 uses the "closing business application" as the main application program registered in advance in the communication mobile terminal 28. By activating the program, the work is carried out while receiving support such as the procedure for closing the plug at the work execution site.

FIG. 2B is a functional block diagram for executing a closing business control, mainly a “closing business application” program, executed by the CPU 28MC of the communication mobile terminal 28.

The acquisition unit 50 acquires the matter information via the communication function unit 34 and sends it to the first transmission unit 52. The first transmission unit 52 controls the camera function unit 36 to take a picture of the company number, which is specific information, and transmits the company number to the server group 10A (see FIG. 2A) via the communication function unit 34.

Further, the camera function unit 36 is connected to the photographing unit 54, and under the control of the photographing unit 54, for example, a panoramic view of the gas meter 42 (see FIG. 3A) or a part indicated by the meter is photographed, and the photographic data thereof. Is stored in the large-capacity storage device 40.

The photographing unit 54 controls the optical reading function unit 38 to optically read the photographed meter reading number and send it to the second sending unit 56.

The second transmission unit 56 is connected to the input / output device 32, and for example, receives input information from a person in charge of business execution created at the end of the closing business, generates report value information including the number of instructions, and generates the report value information. It is sent to the server group 10A (see FIG. 2A) via the communication function unit 34.

The second transmission unit 56 collates the number of instructions visually confirmed by the person in charge of business execution from the input / output device 32, which is the input unit, with the number of instructions optically read from the photographic data by the optical reading function unit 38. Correspondingly, it functions as a file generation unit that distinguishes the file names given to the photo data (details will be described later), and also has a function of transmitting the photo data to the external storage 30 as the third transmission unit of the present invention.

Further, the ROM 28C or the large-capacity storage device 40 of the communication mobile terminal 28 possessed by the person in charge of business execution 44 is provided as a subscription program for assisting in business execution, in addition to the "closing business application" program. , "Map list application" program and "Customer specific application" program are registered.

("Closing business application")

When the "plugging business application" program is started, in cooperation with the server group 10A on the gas manager 10 side, the instruction sheet (called a matter) for the plugging business is acquired, and the information about the gas meter 42 at the work site is sent. (1st transmission unit), the server group 10A collates the work site with the project and determines the suitability of the work site for the project.

If the work site is appropriate, the server group 10A changes the status of the matter (waiting for closing work) during the closing work to put it in the locked state.

Further, in the "closing business application" program, when the closing business is completed, a report showing the result of executing the closing business is reported to the server group 10A on the gas manager 10 side (second sending unit). In the server group 10A that receives this report, the status of the matter (during closing work) is changed (updated) to completed closing work.

Here, in the present embodiment, as a feature of the closing business that activates and executes the "closing business application" program, each part of the gas meter 42 (see FIG. 3 (A)) is provided by the camera function unit 36 of the communication mobile terminal 28. Can be mentioned to shoot.

Further, in the "closing business application" program, the captured image (photograph data) is sent (synchronized) with the transmission of the report (synchronically) to the database 30DB of the external storage 30 and stored. ..

The part to be photographed by the gas meter 42 is a panoramic view including a company number (a number that identifies the gas meter 42) and an indicated number (a numerical value indicating the amount of gas used).

By photographing the whole view of the gas meter 42, the company number is captured as a photographed image, and the company number is recognized by the OCR 38.

Further, as shown in FIG. 3A, the person in charge of business execution 44 (here, 44A) recognizes the number of instructions by the OCR 38 by photographing the number of instructions (the number of OCR instructions).

In the present embodiment, apart from the number of instructions read by the OCR 38, as shown in FIG. 3A, the person in charge of business execution 44 (here, 44B) is in charge of performing the work before and after the shooting. The visually confirmed number of instructions is input using the input / output device 32 (touch panel unit 32TP) (number of input instructions). The business execution person 44B may be the same person as the business execution person 44A, or may be another business execution person 44.

At this time, the file names of the images in which the instructions are taken are different depending on whether the number of OCR instructions and the number of input instructions match or do not match.

More specifically, the file name of the image is generally generated by a combination of the shooting date and time and a serial number (normal file name). If the number of OCR instructions and the number of input instructions match, this normal file name is used, and if they do not match, special information characters (for example, "NG") are added to the end of the normal file name (NG). file name).

In FIG. 3B, since the number of OCR instructions is "0026" and the number of input instructions is "0028", the file name is NG (see FIG. 4).

As a result, as shown in FIG. 4, for example, on the file name list screen 46 of the photo data file stored in the database 30DB of the external storage 30, it is possible to clearly distinguish between the normal file name and the NG file name. Become.

("Map list application")

The "map list application" program is a program that assists the person in charge of business execution when he / she goes to the business execution site for the plugging work.

When the "map list application" program is started (login), the locations and patrol routes of a plurality of project information in charge of the business execution person 44 are guided.

In addition, the "map list application" program has functions such as work content confirmation, patrol order change, business execution site and parking lot information confirmation, and customer contact.

("Customer specific application")

The "Customer Specific Application" program is a program that supports the acquisition of information on projects that were not originally planned.

As an example, when the "Customer Identification Application" program is started (login), the person in charge of business execution who is suddenly requested to be dispatched as a support factor 44 confirms the work contents related to the customer by inputting the information that identifies the customer. Each information such as business execution site and parking information can be received.

In addition, the "customer-specific application" program has functions such as confirmation of work contents, confirmation of business execution site and parking lot information, and customer contact.

The operation of this embodiment will be described below with reference to the flowcharts of FIGS. 5 to 8.

Execution of "Closing Business Application" program

5 (A) and 5 (B) are flowcharts showing a flow of control when the "closing business application" program is started in the communication mobile terminal 28.

Further, FIG. 6 is a flowchart showing processing in the server group 10A linked with the “closing business application” program shown in FIG.

As shown in FIG. 5A, in step 100, the server group 10A is accessed, the matter information is acquired, and the process proceeds to step 102.

In step 102, the customer attention information is confirmed from the acquired matter information, and the process proceeds to step 104. The customer-focused information includes, for example, matters required by the customer when carrying out business, points to be noted based on past correspondence with the customer, and the like.

In step 104, the company number of the gas meter 42 is photographed. The company number may be given as a QR code (registered trademark) to the sticker attached to the gas meter 42, characters may be given, or both may be given. The QR code (registered trademark) can be read by the reading function of the QR code (registered trademark), and if characters (numbers) are added, it can be read manually or by OCR.

In the next step 106, work start information is transmitted. In the next step 108, it is determined whether or not the work of the matter is approved by the reception from the server group 10A for the transmission of the work start information in step 106.

In the server group 10A, if it is determined that the company number recorded in the matter information and the transmitted company number do not match, the determination is disapproved in step 108, the process proceeds to step 110, error processing is executed, and this routine is executed. Is finished.

Further, in the server group 10A, if the company number recorded in the matter information and the transmitted company number match, the approval decision is made in step 108, the process proceeds to step 112, and the indicated number (gas usage amount) is included. The image of the gas meter 42 is executed, and then the process proceeds to step 114 to recognize the indicated number by the OCR 38. The number of instructions recognized by OCR is defined as the number of OCR instructions.

In the next step 116, the number of instructions is visually confirmed by the person in charge of business execution 44, and the number of instructions is input using the input / output device 32 of the communication mobile terminal 28. The number of instructions input using the input / output device 32 is defined as the number of input instructions.

In the next step 118, it is determined whether or not the number of OCR instructions and the number of input instructions match.

If an affirmative determination (match) is made in step 118, the process proceeds to step 120, a photograph data file of the captured gas meter 42 is created with a normal file name, and the process proceeds to step 124 (see FIG. 4).

If a negative determination (mismatch) is made in step 118, the process proceeds to step 122, a photograph data file of the captured gas meter 42 is created with an NG file name, and the process proceeds to step 124 (see FIG. 4).

In step 124, it is determined whether or not the server group 10A needs, for example, a billing address search request in the closing business. If an affirmative determination is made in step 124, the process proceeds to step 126, the address search request is executed, and the process proceeds to step 128. In step 128, it is determined whether or not the search result has been received, and if a positive determination is made, the process proceeds to step 130. If a negative determination is made in step 124, the process proceeds to step 130.

In step 130, a report indicating that the closing operation has been performed is transmitted to the database of the server group 10A, and the process proceeds to step 132.

In step 132, the photo data file created in step 120 or step 122 is transmitted to the database 30DB of the external storage 30, and this routine ends.

FIG. 5B is a routine that is interrupted when it becomes necessary to interrupt the work during the execution of the “plugging application” program of FIG. 5A. In step 134, the server group 10A is interrupted. When the work interruption starts, the work interruption report is transmitted, when the work resumes, the work restart report is transmitted, and the process returns to the step in which the work interruption is instructed in FIG. 5A, that is, the work restart step.

FIG. 6 is a flowchart showing processing in the server group 10A linked with the “closing business application” program shown in FIG. A part of the operation control of the server group 10A executed in FIG. 6 functions as a change unit and an update unit of the present invention (mainly, see step 162 and step 180 in FIG. 6 described later).

In step 150, it is determined whether or not the condition information is requested (received from step 100 in FIG. 5). If an affirmative determination is made in step 150, the process proceeds to step 152 and the matter information is transmitted (transmission to step 100 in FIG. 5).

In the next step 154, it is determined whether or not the work start information has been received (received from step 106 in FIG. 5). If an affirmative determination is made in step 154, the process proceeds to step 156, collation of the company number of the case information with the company number read by the QR code (registered trademark) or the like is executed, and the process proceeds to step 158.

In step 158, it is determined whether or not the collation results in step 156 match. If a negative determination (mismatch) is made in step 158, the process proceeds to step 160, error processing (transmission to step 108 in FIG. 5 and the like) is executed, and this routine ends.

If an affirmative judgment (match) is made in step 158, the process proceeds to step 162 to change the matter status (matter lock), and then the process proceeds to step 164 to transmit that the work start is approved. (Transmit to step 108 in FIG. 5).

In the next step 166, it is determined whether or not any information has been received from the communication mobile terminal 28. If it is determined that the information has been received in step 166, the process proceeds to step 168 to determine the type of received information.

In step 168, work interruption information, address search request information, and report information are distinguished.

As described above, in the present embodiment, regarding the plugging work, the business execution company goes to the site, confirms the case, performs the plugging work, and reports the result. It can be assisted by executing the program, and work efficiency can be improved.

Further, in the present embodiment, the file names of the images in which the instructions are taken are different depending on whether the number of OCR instructions and the number of input instructions match or do not match.

That is, if the number of OCR instructions and the number of input instructions match, it is generated as a normal file name by combining the shooting date and time and the serial number, and if the number of OCR instructions and the number of input instructions do not match, the NG file is created. As a name, a character (for example, "NG") is added to the end of a normal file name (see FIG. 4).

As a result, as shown in FIG. 4, for example, on the file name list screen 46 of the photo data file stored in the database 30DB of the external storage 30, the normal file name and the NG file name can be clearly distinguished.

In the present embodiment, characters (“NG”) are added to the normal file name as the NG file name, but the font is changed, the size is changed, and the character or background color is changed with respect to the normal file name. The file is not particularly limited to characters as long as it is a means for visually distinguishing a normal file and an NG file, such as changing.

(Work interruption information)

In the case of work interruption information, the process proceeds from step 168 to step 170 to change the matter status, and then the process proceeds to step 172 to determine whether or not the work restart information has been received (step in FIG. 5). Received from 134). If an affirmative decision is made in step 172, the process proceeds to step 174, the matter status is changed, and the process returns to step 166.

(Address search request information)

In the case of address search request information, the process proceeds from step 168 to step 176 to search for the address information, and then the process proceeds to step 178 to acquire and transmit the address information, and then returns to step 166 (FIG. 5). Send to step 128).

(Report information)

In the case of report information, the process proceeds from step 168 to step 180, the report information is registered in the database of the server group 10A, and this routine ends.

Execution of "Map List Application" program

FIG. 7A is a flowchart showing a control flow when the “map list application” program is executed on the communication mobile terminal 28.

Further, FIG. 7B is a flowchart showing processing in the server group 10A linked with the “map list application” program shown in FIG. 7A.

As shown in FIG. 7A, in step 200, when the login process is executed and approved, the process proceeds to step 202 to access the server group 10A, and the matter information processed by the person in charge of business execution 44 on the day. To get.

In the next step 204, it is determined whether or not to utilize the map-related application, and if it is determined to be necessary (affirmative judgment), the process proceeds to step 206, the map-related application program is launched, and the process proceeds to step 208. To do. If it is determined in step 204 that it is unnecessary (negative determination), the process proceeds to step 208.

In step 208, the work content is confirmed. Examples of the work contents include confirmation of the number of cases, confirmation of customer information, confirmation of the circuit, and the like, which are displayed on the touch panel unit 32TP of the communication mobile terminal 28 possessed by the person in charge of business execution 44, for example.

In the next step 210, it is determined whether or not to change the circuit, and if it is determined to be changed, the process proceeds to step 212 to change the circuit, and the process proceeds to step 214. If it is determined in step 210 that the change is not necessary, the process proceeds to step 214.

In step 214, the customer is contacted and the process proceeds to step 216.

In step 216, it is determined whether or not to read another application, and if a positive determination is made, the process proceeds to step 218 to read the selected other application program, and this routine ends. If a negative determination is made in step 216, this routine ends.

FIG. 7B is a flowchart showing processing in the server group 10A linked with the “map list application” program shown in FIG. 7A.

In step 250, it is determined whether or not there is a login request (received from step 200 in FIG. 7A).

If an affirmative determination is made in step 250, the process proceeds to step 252 to execute the approval process. For example, the means of verification is not limited, such as verification by inputting an ID and password, verification by biometric authentication such as fingerprint authentication and iris authentication.

In the next step 254, the result of the approval process is determined. If it is determined to be approved in step 254, the process proceeds to step 256, the collation result (approval) is transmitted, and the process proceeds to step 258 (transmission to step 200 in FIG. 7A). If it is determined in step 254 that it is not approved, this routine ends.

In step 258, it is determined whether or not there is a request for the matter information (received from step 202 in FIG. 7A). If an affirmative decision is made in step 258, the process proceeds to step 260, the matter information is transmitted, and this routine ends (transmission to step 202 in FIG. 7A).

Executing the "Customer Specific Application" program

FIG. 8A is a flowchart showing a control flow when executing the “customer-specific application” program on the communication mobile terminal 28.

Further, FIG. 8B is a flowchart showing processing in the server group 10A linked with the “customer-specific application” program shown in FIG. 8A.

As shown in FIG. 8A, in step 300, when the login process is executed and approved, the process proceeds to step 302 to access the server group 10A and acquire customer information. Search conditions for customer information include customer numbers, gas meter company numbers, telephone numbers, history searches, and the like.

In the next step 304, the customer information is confirmed, then the process proceeds to step 306, the map-related application program is launched, and the process proceeds to step 308.

In step 308, the business execution site is indexed (plot displayed) on the map displayed on the touch panel unit 32TP of the communication mobile terminal 28, and the process proceeds to step 310.

In step 310, the customer is contacted and the process proceeds to step 312.

In step 312, it is determined whether or not to read another application, and if affirmative is determined, the process proceeds to step 314 to read the selected other application program, and this routine ends. If a negative determination is made in step 312, this routine ends.

According to this "Customer Specific Application" program, when you rush to a customer (business execution site) that was not originally planned, you can quickly acquire customer information and quickly confirm the route to the business execution site. can do.

FIG. 8B is a flowchart showing processing in the server group 10A linked with the “customer-specific application” program shown in FIG. 8A.

In step 350, it is determined whether or not there is a login request (received from step 300 in FIG. 8A).

If an affirmative determination is made in step 350, the process proceeds to step 352 and the approval process is executed. For example, the means of verification is not limited, such as verification by inputting an ID and password, verification by biometric authentication such as fingerprint authentication and iris authentication.

In the next step 354, the result of the approval process is determined. If it is determined to be approved in step 354, the process proceeds to step 356, the collation result (approval) is transmitted, and the process proceeds to step 358 (transmission to step 300 in FIG. 8A). If it is determined in step 354 that it is not approved, this routine ends.

In step 358, it is determined whether or not the customer information has been requested (received from step 302 in FIG. 8A). If an affirmative determination is made in step 358, the process proceeds to step 360, customer information is transmitted, and this routine ends (transmission to step 302 in FIG. 8A).

10 Gas administrator 10A Server group 12 Intranet 14 Customer management server 16 Business support management server 18 Inventory management server 20 Route optimization management server 22 Customer center management server 24 Network 24A Wireless communication base 25 Router 26 Customer support terminal device 28 Communication mobile terminal 28MC Microcomputer 28A CPU
28B RAM
28C ROM
28D input / output unit (I / O)
28E Bus 30 External Storage 30DB Database 32 Input / Output Device 32TP Touch Panel Unit 34 Communication Function Unit 36 Camera Function Unit 38 Optical Reading Function Unit (OCR)
40 Large-capacity storage device 42 Gas meter 44 (44A, 44B) Business performer 46 File name list screen 50 Acquisition unit 52 1st transmission unit 54 Imaging unit 56 2nd transmission unit

Claims (4)

In order to support the gas meter closing work on the communication mobile terminal in cooperation with the communication mobile terminal possessed by the person in charge of business execution and at least the management server having a database for storing the case information regarding the closing of the gas meter. It is a gas meter closing business support system that provides information.
The communication mobile terminal
The acquisition department that accesses the management server and acquires matter information,
A first transmission unit that transmits specific information that identifies a gas meter installed at a business execution site based on the project information acquired by the acquisition unit to the management server.
An imaging unit that captures at least the indicated number of gas meters, and
An optical character reader that optically reads the indicated number taken by the photographing unit,
In order to update the progress of the matter information stored in the database of the management server, a second sending unit that sends the reported value information including the indicated number to the management server after the closing operation of the gas meter is completed. Have,
The management server
A change unit that changes the status of the matter information based on the specific information from the first transmission unit, and a change unit.
A gas meter closing business support system including an update unit that updates the progress of the matter information based on the report value information from the second transmission unit. The management server collates the specific information sent by the first transmission unit of the communication mobile terminal with the specific information included in the matter information sent to the communication mobile terminal to close the gas meter. The gas meter closing business support system according to claim 1, which confirms the suitability of the execution site. Claim 1 in which the communication mobile terminal further includes a third transmission unit that transmits the image information captured by the gas meter by the photographing unit to an image information storage unit set as an external storage separate from the management server. Alternatively, the gas meter closing business support system according to claim 2. Computer,
Operate as each part of the communication mobile terminal according to any one of claims 1 to 3.
Gas meter closing business support program.