JP7378995B2 - Gas meter closure work support system - Google Patents

Description

The present invention includes a communication mobile terminal owned by a person in charge of business execution, a management server equipped with a database that stores at least case information related to valve closures, and a management server that stores image information regarding gas meters at the work execution site taken by the communication mobile terminal. The present invention relates to a gas meter closing operation support system and a gas meter closing operation support program which are linked with an image information storage device to provide the communication mobile terminal with information for supporting the gas meter closing operation.

Patent Document 1 discloses that a communication terminal receives gas opening reception data created by a server, makes a selection based on the received reception data, reads a two-dimensional barcode, and communicates with the two-dimensional barcode data. The server compares the data with the target data stored in the storage device of the terminal, and the server sends gas survey items that reflect the target data to the communication terminal, and the communication terminal receives the survey items that reflect the target data. , checks the survey result items created for the survey items, sends the checked survey result items to the server, and the server allows gas opening based on the sent survey result items and sends the results. It states that it is to be sent to a communication terminal.

Patent Document 2 describes a method and system for accurately reading the number of indications on a gas meter installed in a fuel gas supply path.

In this Patent Document 2, an image obtained by capturing an image of a display section of a gas meter having a display section that displays the cumulative usage amount is transmitted to a terminal-side processing device. The transmitted image is recognized by the image recognition means in the terminal side processing device, and the image data recognized by the image recognition means is converted into numerical data by the data conversion means. The converted numerical data is stored in the storage means and is output to the data analysis means via the output means. The communication terminal receives gas opening reception data created by the server, makes a selection based on the received reception data, reads the two-dimensional barcode, and stores the two-dimensional barcode data and the communication terminal in its storage device. The server sends the gas survey items that reflect the target data to the communication terminal, and the communication terminal receives the survey items that reflect the target data and compares them with the survey items. The created survey result items are checked, the checked survey result items are sent to the server, and the server allows gas opening based on the transmitted survey result items, and transmits the result to the communication terminal.

Patent Document 3 describes a reading system that can prevent a decrease in the accuracy of automatic reading of measured values displayed on the display unit even when a camera is installed avoiding the front of the display unit of a gas meter. There is.

This patent document 3 provides a reading system for reading the amount of gas used displayed on the display section of a gas meter. The reading system includes a light source, an image sensor, and an image processing section. The light source is arranged at a position away from the front of the display section, and irradiates the display section with flash light so as to be incident on the display section from an oblique direction. Flash light includes light of specific wavelengths. The image sensor is arranged at a position away from the front of the display section, and captures an image showing the amount of gas used by receiving flash light reflected on the display section. The image processing unit converts the image into numerical data indicating the amount of gas used while correcting the distortion of the image.

Patent Document 4 describes that it is possible to grasp usage amount without depending on meter reading timing.

In this Patent Document 4, a detection means for detecting the usage amount, a storage section for storing the usage amount detected by the detection means, a proximity communication section connected to the proximity communication section by proximity communication, and a proximity communication section connected to the proximity communication section by proximity communication. and a control unit that notifies the communication terminal of the usage amount stored in the storage unit using the proximity communication unit, and presents the usage amount and charges at any time.

Japanese Patent Application Publication No. 2014-149661 Japanese Patent Application Publication No. 2012-103915 Japanese Patent Application Publication No. 2015-114956 JP2014-206778A

However, in Patent Documents 1 to 4, in particular, in the work of closing gas meters, a series of work processes from the time when the person in charge of work heads to the job site, confirms the number of indications on the gas meter, and confirms the completion of the job are summarized. It is not intended to be managed or supported. For this reason, it becomes difficult to determine whether or not the person in charge of executing the task is performing the task as instructed.

The present invention provides a gas meter closing operation support system and a gas meter closing operation support system capable of collectively managing a series of operation steps for closing a gas meter and supporting operations for each step. is the purpose.

In the gas meter closing work support system according to the present invention, a communication mobile terminal owned by a person in charge of business execution and a management server equipped with a database storing at least case information related to gas meter closure work in cooperation with the communication mobile terminal. A gas meter closing operation support system that provides information for supporting gas meter closing operations, wherein the communication mobile terminal includes an acquisition unit that accesses the management server to acquire case information; a first sending unit that sends to the management server specific information that identifies gas meters installed at the work execution site based on the acquired case information; a photographing unit that photographs at least the indicated number of gas meters; an optical character reading section that optically reads the number of instructions taken by the department, and an optical character reading section that optically reads the number of instructions taken by the department, and an optical character reading section that optically reads the number of instructions taken by the management server. a second sending unit that sends report value information including the number of instructions to the management server, and the management server changes the status of the case information based on the specific information from the first sending unit. and an updating section that updates the progress of the case information based on the report value information from the second sending section.

According to the present invention, the communication mobile terminal accesses the management server to obtain case information, and sends specific information for identifying gas meters installed at the work execution site based on the case information to the management server. 1 sending section).

In addition, the communication mobile terminal takes a picture of the number of gas meter indications, optically reads the number of photographed indications, and updates the progress of the project information stored in the database of the management server after the end of the gas meter closing operation. , sends report value information including the number of instructions to the management server (second sending unit).

On the other hand, the management server changes the status of the case information based on the specific information from the first sending unit, and updates the progress of the case information based on the report value information from the second sending unit.

In contrast to the conventional technology, the present invention is capable of collectively managing the performance of tasks related to shutting off valves, and providing support for the tasks. Based on the meter pointer image (OCR reading value), etc., it is possible to judge the progress of the work (including whether the work is in accordance with instructions) and provide work support.

In the present invention, the management server compares the specific information sent by the first sending unit of the communication mobile terminal with the specific information included in the case information sent to the communication mobile terminal, thereby It is characterized by confirming the suitability of the site for carrying out the shutting work.

It is possible to quickly determine whether the work execution site is the site specified by the project information.

In the present invention, the communication mobile terminal may store image information (photo data having a larger capacity than text data) taken by the photographing unit of the gas meter as an image set as an external storage separate from the management server. It further includes a third sending section that sends out information to the information storage section.

For example, the load on the database of the management server (enormous storage capacity) can be reduced.

The gas meter closure work support program according to the present invention is characterized in that a computer is operated as each part of the communication mobile terminal.

As explained above, according to the present invention, a series of work processes for closing a gas meter can be collectively managed, and work support can be provided for each process.

FIG. 2 is a system diagram for supporting a gas meter closing operation that supports a series of operations for closing a gas meter according to the present embodiment. (A) is a control block diagram of the communication mobile terminal according to the present embodiment, and (B) is a functional block diagram showing, by function, plugging operation control executed by the CPU of FIG. 2(A). (A) is a front view of a gas meter at a work site, and (B) is a front view of a touch panel section of a communication mobile terminal on which the number of instructions read from the gas meter (number of OCR instructions and number of input instructions) is displayed. It is a file name list screen of photo data files stored in the database of external storage according to the present embodiment. FIG. 2 is a flowchart showing the flow of control when a "stopping business application" program is started in the communication mobile terminal according to the present embodiment. FIG. 6 is a flowchart showing processing performed by a server group that cooperates with the "stopping business application" program shown in FIG. 5. FIG. (A) is a flowchart showing the flow of control when the "map list application" program is executed in the communication mobile terminal according to the present embodiment, and (B) is the "map list application" program shown in FIG. 7(A). 3 is a flowchart showing processing performed by a server group that cooperates with (A) is a flowchart showing the flow of control when executing the "customer specific application" program in the communication mobile terminal according to the present embodiment, and (B) is the "customer specific application" program shown in FIG. 8(A). 3 is a flowchart showing processing performed by a server group that cooperates with

FIG. 1 is a diagram of a gas meter closing operation support system according to the present embodiment.

As shown in FIG. 1, on the gas manager 10 side, an intranet 12 such as a LAN (Local Area Network) or a WAN (Wide Area Network) is constructed.

The intranet 12 includes a customer management server 14, a business support management server 16, an inventory management server 18, a route optimization management server 20, a customer center management server 22 (hereinafter sometimes referred to as server group 10A), and the Internet. A router 25 is provided for connection to a network 24. This server group 10A has a function as a management server of the present invention.

Although not shown in FIG. 1, the customer management server 14, the business support management server 16, the inventory management server 18, the route optimization management server 20, and the customer center management server 22 implement their respective functions. Information necessary for this purpose is stored in a database, and information can be exchanged with each other via the intranet 12.

A customer service terminal device 26 installed at an affiliated store is connected to the network 24, and a communication mobile terminal 28 (for example, (as a smart phone) can access the network 24.

Further, an external storage 30 is connected to the network 24.

The external storage 30 is a so-called cloud service, and its purpose is to enable secure access, sharing and utilization of information, and to relieve pressure on the storage capacity of the server group 10A.

The external storage 30 includes a dedicated database 30DB, and the database 30DB stores gas meter-related images (photo data) taken with the communication mobile terminal 28.

Note that the database 30DB of the external storage 30 requires a predetermined ID and password in communication with the gas meter closure business support system of this embodiment.

Here, in the gas meter closing operation support system according to the present embodiment, a customer who requests closing the gas meter uses a telephone line or a PC (personal computer) to contact an affiliated store or the department that manages the customer center management server 22 (customer center ), a partner store in the area in charge is selected and a person in charge of business execution 44 is dispatched.

As shown in FIG. 2(A), the communication mobile terminal 28 has a microcomputer 28MC, and the microcomputer 28MC has a CPU 28A, a RAM 28B, a ROM 28C, an input/output section 28D (I/O 28D), and a connection between these. It is provided with a bus 28E such as a data bus and a control bus.

The I/O 28D includes an input/output device 32, a communication function section 34 for communicating with the outside via wireless LAN or mobile phone network, a camera function section 36 for taking images (including still images and videos), and an optical character reading section. An optical reading function unit (OCR) 38 and a mass storage device 40 are connected.

The input/output device 32 is, for example, a touch panel section 32TP that occupies almost the entire surface area of the communication mobile terminal 28 as shown in FIG. 3, and displays necessary information and functions as a so-called soft key. , input can be made by touch operation.

Note that the communication mobile terminal 28 is equipped with a touch panel section 32TP hard keys, a microphone for voice input, an earphone jack for voice output, etc. as input/output devices 32.

The communication function unit 34 is used as a means of communication with the server group 10A and the external storage 30, and executes the exchange of information.

In the camera function section 36, the touch panel section 32TP serves as a monitor for a so-called live view (also referred to as a live view), and a portion thereof serves as a shutter key to confirm a subject captured through a lens (not shown) in a through image. By operating the shutter key, you can take still images and videos. The photographed image (photo data) is stored, for example, in the mass storage device 40, and the photograph data stored in the mass storage device 40 can be transmitted to the external storage 30 by a predetermined instruction operation. It is now possible to do so.

The optical reading function section 38 reads, for example, a part of the photographed image (numerical image) as numerical information that can be calculated.

In the ROM 28C or large-capacity storage device 40 of the communication mobile terminal 28 owned by the business execution person 44, the business execution person 44 stores a "stopper business application" as a main application program registered in the communication mobile terminal 28 in advance. By activating the program, the user can carry out the work while receiving support such as procedures for closing the valve at the work site.

FIG. 2(B) is a functional block diagram for the plugging operation control executed by the CPU 28MC of the communication mobile terminal 28, mainly for executing the "plugging operation application" program.

The acquisition unit 50 acquires case information via the communication function unit 34 and sends it to the first sending unit 52 . The first sending unit 52 controls the camera function unit 36 to take a picture of the company number, which is specific information, and sends it to the server group 10A (see FIG. 2A) via the communication function unit 34.

Further, the camera function section 36 is connected to the photographing section 54, and under the control of the photographing section 54, it photographs, for example, the entire view of the gas meter 42 (see FIG. 3(A)) or the number of meters indicated, and the photographic data is is stored in the mass storage device 40.

The photographing section 54 controls the optical reading function section 38 to optically read the number of meter readings taken and sends them to the second sending section 56 .

The second sending unit 56 is connected to the input/output device 32, and receives, for example, input information from a person in charge of business execution created at the end of a closure business, generates report value information including the number of instructions, It is sent to the server group 10A (see FIG. 2(A)) via the communication function unit 34.

The second sending unit 56 compares the number of instructions visually confirmed by the person in charge of business execution from the input/output device 32, which is an input unit, with the number of instructions optically read from the photo data by the optical reading function unit 38. Accordingly, it functions as a file generation unit that differentiates file names given to photo data (details will be described later), and also functions as a third sending unit of the present invention to send photo data to external storage 30.

Additionally, in the ROM 28C or large-capacity storage device 40 of the communication mobile terminal 28 owned by the person in charge of business execution 44, in addition to the "stopping business application" program, a sub-application program for auxiliary support in business execution is stored. , a "map list application" program, and a "customer specific application" program are registered.

(“Closing business application”)

When the "cap-closing business application" program is started, it cooperates with the server group 10A on the gas manager 10 side, obtains instructions for the cap-closing business (referred to as an item), and sends information regarding the gas meter 42 at the work site. (first sending unit), the server group 10A compares the work site with the project and determines whether the work site is suitable for the project.

If the work site is appropriate, the server group 10A changes the status of the case (waiting for plugging work) to performing the plugging work, and sets it in a locked state.

Furthermore, in the "gas plugging application" program, when the plugging work is completed, a report indicating the results of the plugging work is reported to the server group 10A on the gas manager 10 side (second sending unit). Upon receiving this report, the server group 10A changes (updates) the status of the case (in progress of the plugging operation) to the closing operation completed.

Here, in this embodiment, as a feature of the plugging operation executed by starting the "bottom closing operation application" program, each part of the gas meter 42 (see FIG. 3(A)) is One example is taking pictures.

In addition, in the "stopper business application" program, the photographed image (photo data) is sent to the database 30DB of the external storage 30 and stored in accordance with (synchronized with) the transmission of the report. .

The parts photographed by the gas meter 42 are a panoramic view including the company number (a number that identifies the gas meter 42), and an indication number (a numerical value indicating the amount of gas used).

By photographing the entire view of the gas meter 42, the company number is captured as a photographed image, and the company number is recognized by the OCR 38.

Further, as shown in FIG. 3A, the person in charge of business execution 44 (herein referred to as 44A) photographs the number of instructions and recognizes the number of instructions using the OCR 38 (OCR instruction number).

In addition, in this embodiment, in addition to the number of instructions read by the OCR 38, as shown in FIG. The visually confirmed number of instructions is input using the input/output device 32 (touch panel section 32TP) (number of input instructions). Note that the person in charge of business execution 44B may be the same person as the person in charge of business execution 44A, or may be another person in charge of business execution 44.

At this time, the file name of the image of the instruction is made different depending on whether the number of OCR instructions and the number of input instructions match and if they do not match.

More specifically, the file name of an image is generally generated by a combination of the shooting date and time and a serial number (normal file name). If the number of OCR instructions and the number of input instructions match, this normal file name will be used. If they do not match, special information characters (for example, "NG") will be added to the end of the normal file name. file name).

Note that in FIG. 3(B), the number of OCR instructions is "0026" and the number of input instructions is "0028", so the file name is NG (see FIG. 4).

As a result, as shown in FIG. 4, for example, on the file name list screen 46 of photo data files stored in the database 30DB of the external storage 30, it is possible to clearly distinguish between normal file names and NG file names. Become.

(“Map list application”)

The "map list application" program is a program that supports the task execution person 44 when heading to the task execution site for plugging work.

When the "map list application" program is activated (login), the location and route of information on a plurality of cases that the person in charge of business execution 44 is in charge of is guided.

In addition, the "Map List Application" program has functions such as checking work details, changing the order of patrols, checking job execution site and parking lot information, and contacting customers.

(“Customer Specific Application”)

The "Customer Specific Application" program is a program that supports the acquisition of information regarding projects that were not originally planned.

For example, when the "Customer Specification Application" program is started (login), a work execution person 44 who has been requested to be dispatched on short notice as a support factor can check the work details regarding the customer by inputting information that identifies the customer. Various information such as work execution site and parking information can be received.

Additionally, the "Customer Specific Application" program has functions such as confirming work details, confirming job site and parking lot information, and contacting customers.

The operation of this embodiment will be explained below according to the flowcharts of FIGS. 5 to 8.

Execute the “Closing Business Application” program

FIGS. 5A and 5B are flowcharts showing the flow of control when the "stopper business application" program is activated in the communication mobile terminal 28.

Moreover, FIG. 6 is a flowchart showing the processing in the server group 10A that cooperates with the "stopping business application" program shown in FIG.

As shown in FIG. 5A, in step 100, the server group 10A is accessed to obtain case information, and the process proceeds to step 102.

In step 102, customer attention information is confirmed from the acquired case information, and the process moves to step 104. The information to be noted by the customer includes, for example, matters requested by the customer when performing business operations, points to be noted based on past interactions with customers, and the like.

In step 104, the company number of the gas meter 42 is photographed. The company number may be provided as a QR code (registered trademark), or may be provided with characters, or both may be provided on a sticker affixed to the gas meter 42. A QR code (registered trademark) can be read using a QR code (registered trademark) reading function, and if characters (numbers) are added, it can be read manually or by OCR.

In the next step 106, work start information is transmitted. In the next step 108, it is determined whether or not the work of the matter has been approved based on the reception from the server group 10A in response to the transmission of the work start information in step 106.

In the server group 10A, if it is determined that the company number recorded in the matter information and the transmitted company number do not match, it is determined that it is not approved in step 108, and the process moves to step 110, where error processing is executed and this routine ends.

In addition, in the server group 10A, if the company number recorded in the case information matches the sent company number, approval is determined in step 108, and the process moves to step 112, including the number of instructions (gas usage amount). The gas meter 42 is photographed, and then the process moves to step 114 where the OCR 38 recognizes the number of instructions. The number of instructions recognized by OCR is defined as the number of OCR instructions.

In the next step 116, the person in charge of business execution 44 visually confirms the number of instructions, and uses the input/output device 32 of the communication mobile terminal 28 to input the number of instructions. The number of instructions input using the input/output device 32 is defined as the number of input instructions.

In the next step 118, it is determined whether the number of OCR instructions and the number of input instructions match.

If an affirmative determination (match) is made in this step 118, the process proceeds to step 120, where a photo data file of the photographed gas meter 42 is created with a normal file name, and the process proceeds to step 124 (see FIG. 4).

Further, if a negative determination (mismatch) is made in step 118, the process proceeds to step 122, where a photo data file of the photographed gas meter 42 is created with an NG file name, and the process proceeds to step 124 (see FIG. 4).

In step 124, it is determined whether or not it is necessary to request the server group 10A to search for the address of the billing party in the plugging service, for example. If an affirmative determination is made in step 124, the process proceeds to step 126, where an address search request is executed, and the process proceeds to step 128. In step 128, it is determined whether or not a search result has been received, and if the determination is affirmative, the process moves to step 130. Note that if the determination in step 124 is negative, the process moves to step 130.

In step 130, a report indicating that the plugging operation has been performed is transmitted to the database of the server group 10A, and the process moves to step 132.

In step 132, the photo data file created in step 120 or step 122 is sent to the database 30DB of the external storage 30, and this routine ends.

FIG. 5(B) is a routine that is interrupted when it is necessary to interrupt the work during the execution of the "stopping application" program in FIG. 5(A), and in step 134, as an interrupt process, the server group When the work interruption starts, the work interruption report is sent, and when the work is restarted, the work restart report is sent to the step 5A, and the process returns to the step where the work interruption is instructed, that is, the work resumption step in FIG. 5(A).

FIG. 6 is a flowchart showing the processing in the server group 10A that cooperates with the "stopping business application" program shown in FIG. Note that a part of the operation control of the server group 10A executed in FIG. 6 functions as a change unit and an update unit of the present invention (see mainly steps 162 and 180 in FIG. 6, which will be described later).

In step 150, it is determined whether there is a request for condition information (received from step 100 in FIG. 5). If an affirmative determination is made in step 150, the process moves to step 152, and the case information is transmitted (transmitted to step 100 in FIG. 5).

In the next step 154, it is determined whether work start information has been received (received from step 106 in FIG. 5). If an affirmative determination is made in step 154, the process proceeds to step 156, where the company number in the case information is compared with the company number read using the QR code (registered trademark), etc., and the process proceeds to step 158.

In step 158, it is determined whether or not the comparison result in step 156 matches. If the determination in step 158 is negative (no match), the process moves to step 160, where error processing (such as sending to step 108 in FIG. 5) is performed, and this routine ends.

Furthermore, if the affirmative determination (match) is made in step 158, the process moves to step 162, where the project status is changed (case lock), and then the process moves to step 164, where a notification that the start of work has been approved is sent. (sent to step 108 in FIG. 5).

In the next step 166, it is determined whether any information has been received from the communication mobile terminal 28. If it is determined in step 166 that information has been received, the process moves to step 168 and the type of received information is determined.

In step 168, work interruption information, address search request information, and report information are distinguished.

As explained above, in this embodiment, the company in charge of business execution goes to the site, confirms the case, performs the closure work, and reports the results regarding the closure task. ” can be supported by program execution and work efficiency can be improved.

Furthermore, in the present embodiment, the file name of the image of the instruction is made different depending on whether the number of OCR instructions and the number of input instructions match and if they do not match.

In other words, if the number of OCR instructions and the number of input instructions match, a normal file name is generated using a combination of the shooting date and time and a serial number, and if the number of OCR instructions and the number of input instructions do not match, an NG file is generated. As the name, characters (for example, "NG") are added to the end of the normal file name (see FIG. 4).

Thereby, as shown in FIG. 4, for example, on the file name list screen 46 of the photo data files stored in the database 30DB of the external storage 30, normal file names and NG file names can be clearly distinguished at a glance.

Note that in this embodiment, characters ("NG") are added to the normal file name as the NG file name, but it is also possible to change the font, size, or color of the text or background to the normal file name. It is not particularly limited to characters, as long as it is possible to visually distinguish between a normal file and an NG file, such as by changing the .

(Work interruption information)

In the case of work suspension information, the process moves from step 168 to step 170 to change the item status, and then moves to step 172 to determine whether work resumption information has been received (step 170 in FIG. 5). 134). If an affirmative determination is made in this step 172, the process moves to step 174, the case status is changed, and the process returns to step 166.

(Address search request information)

In the case of address search request information, the process moves from step 168 to step 176 to search for address information, then moves to step 178 to obtain and transmit the address information, and returns to step 166 (see FIG. 5). (to step 128).

(Report information)

In the case of report information, the process moves from step 168 to step 180, where the report information is registered in the database of the server group 10A, and this routine ends.

Executing the "Map List Application" program

FIG. 7(A) is a flowchart showing the flow of control when the "map list application" program is executed in the communication mobile terminal 28.

Moreover, FIG. 7(B) is a flowchart showing the processing in the server group 10A that cooperates with the "map list application" program shown in FIG. 7(A).

As shown in FIG. 7(A), in step 200, a login process is executed, and when it is approved, the process proceeds to step 202, where the server group 10A is accessed, and information on the case to be processed by the business execution person 44 on the day is accessed. get.

In the next step 204, it is determined whether or not to utilize a map-related application, and if it is determined that it is necessary (affirmative determination), the process moves to step 206 to launch a map-related application program, and then moves to step 208. do. Further, if it is determined in step 204 that it is unnecessary (negative determination), the process moves to step 208.

In step 208, the content of the work is confirmed. The work contents include confirmation of the number of cases, confirmation of customer information, and confirmation of patrol routes, etc., and are displayed on the touch panel section 32TP of the communication mobile terminal 28 owned by the person in charge of business execution 44, for example.

In the next step 210, it is determined whether or not to change the circuit. If it is determined to change, the process moves to step 212 to change the circuit, and then moves to step 214. Further, if it is determined in step 210 that no change is necessary, the process moves to step 214.

In step 214, the customer who is about to go is contacted, and the process moves to step 216.

In step 216, it is determined whether or not another application is to be read. If the determination is affirmative, the process moves to step 218, the selected other application program is read, and this routine ends. Further, if a negative determination is made in step 216, this routine ends.

FIG. 7(B) is a flowchart showing processing in the server group 10A that cooperates with the "map list application" program shown in FIG. 7(A).

In step 250, it is determined whether a login request has been made (received from step 200 in FIG. 7(A)).

If an affirmative determination is made in step 250, the process moves to step 252 and an approval process is executed. For example, the method of verification is not limited, such as verification by inputting an ID and password, or verification by biometric authentication such as fingerprint authentication or iris authentication.

In the next step 254, the result of the approval process is determined. If it is determined that approval is obtained in step 254, the process proceeds to step 256, where the verification result (approval) is transmitted, and the process proceeds to step 258 (transmitted to step 200 in FIG. 7(A)). If it is determined in step 254 that the request has not been approved, this routine ends.

In step 258, it is determined whether there is a request for case information (received from step 202 in FIG. 7A). If an affirmative determination is made in step 258, the process moves to step 260, where the case information is transmitted, and this routine ends (transmitted to step 202 in FIG. 7(A)).

Execution of “Customer Specific Application” Program

FIG. 8(A) is a flowchart showing the flow of control when the "customer specific application" program is executed in the communication mobile terminal 28.

Moreover, FIG. 8(B) is a flowchart showing the processing in the server group 10A that cooperates with the "customer specific application" program shown in FIG. 8(A).

As shown in FIG. 8(A), in step 300, a login process is executed, and if approved, the process moves to step 302 to access the server group 10A and obtain customer information. Search conditions for customer information include customer number, gas meter company number, telephone number, history search, etc.

In the next step 304, customer information is confirmed, then the process moves to step 306, a map-related application program is launched, and the process moves to step 308.

In step 308, the work execution site is indexed (plotted) on the map displayed on the touch panel unit 32TP of the communication mobile terminal 28, and the process moves to step 310.

In step 310, the customer who is about to be contacted is contacted, and the process moves to step 312.

In step 312, it is determined whether or not another application is to be read, and if the determination is affirmative, the process proceeds to step 314, where the selected other application program is read, and this routine ends. Further, if a negative determination is made in step 312, this routine ends.

According to this "customer specific application" program, when you suddenly go to a customer (work site) that you had not originally planned, you can quickly obtain customer information and quickly confirm the route to the work site. can do.

FIG. 8(B) is a flowchart showing processing in the server group 10A that cooperates with the "customer specific application" program shown in FIG. 8(A).

In step 350, it is determined whether there is a login request (received from step 300 in FIG. 8(A)).

If an affirmative determination is made in step 350, the process moves to step 352 and an approval process is executed. For example, the method of verification is not limited, such as verification by inputting an ID and password, or verification by biometric authentication such as fingerprint authentication or iris authentication.

The next step 354 is to determine the result of the approval process. If it is determined that approval is obtained in this step 354, the process moves to step 356, where the verification result (approval) is sent, and the process moves to step 358 (sent to step 300 in FIG. 8(A)). If it is determined in step 354 that the request has not been approved, this routine ends.

In step 358, it is determined whether there is a request for customer information (received from step 302 in FIG. 8(A)). If an affirmative determination is made in step 358, the process moves to step 360, where customer information is transmitted, and this routine ends (transmitted to step 302 in FIG. 8(A)).

10 Gas administrator 10A Server group 12 Intranet 14 Customer management server 16 Business support management server 18 Inventory management server 20 Route optimization management server 22 Customer center management server 24 Network 24A Wireless communication base 25 Router 26 Customer support terminal device 28 Mobile communication terminal 28MC Microcomputer 28A CPU
28B RAM
28C ROM
28D input/output section (I/O)
28E Bus 30 External storage 30DB Database 32 Input/output device 32TP Touch panel section 34 Communication function section 36 Camera function section 38 Optical reading function section (OCR)
40 Mass storage device 42 Gas meter 44 (44A, 44B) Person in charge of business execution 46 File name list screen 50 Acquisition section 52 First sending section 54 Photographing section 56 Second sending section

Claims (2)

A communication mobile terminal possessed by a person in charge of business execution and a management server equipped with a database that stores case information including at least instructions for closing a specific gas meter cooperate with each other to instruct the communication mobile terminal to close the gas meter. A gas meter closure work support system that provides information to support work,
The communication mobile terminal is
an acquisition unit that accesses the management server and acquires case information;
a first sending unit that sends specific information identifying a gas meter installed at a business execution site to the management server;
a photographing unit that photographs an image including at least the indicated number of parts of the gas meter;
an optical character reading unit that reads an image photographed by the photographing unit and identifies the number of instructions displayed in the number of instructions portion;
a second sending unit that sends report value information including the number of instructions to the management server after the gas meter closing operation is completed;
The management server
By comparing the specific information sent from the first sending unit of the communication mobile terminal with the specific information included in the case information acquired by the communication mobile terminal, the information on the site where the gas meter closing work is performed can be determined. a change unit that confirms suitability and changes the status of the closure work included in the case information if the execution site is suitable;
an updating unit that specifies that the closure task included in the case information has been completed based on the report value information from the second sending unit;
Gas meter closure work support system. The communication mobile terminal further includes a third sending unit that sends an image taken of the gas meter by the shooting unit to an image information storage unit set as an external storage separate from the management server.
The gas meter closing operation support system according to claim 1.