JP2020181421A - Sales supporting system, sales supporting program, and sales supporting method - Google Patents

Abstract

To provide a sales supporting system that can encourage a seller who provides commodities to reduce resource consumption.SOLUTION: A sales supporting system comprises a user terminal and a server device capable of communicating with the user terminal. The user terminal includes store display means for displaying store information relating to a plurality of stores where beverages can be purchased, and purchase request transmission means for transmitting, in response to a user operation, a purchase request for a beverage in at least one displayed store. The server device includes purchase request receiving means for receiving the purchase request from the user terminal, payment execution means for executing payment for the purchase of a beverage when the purchase request is received, and scoring means for giving an environment score to the store that sold the beverage according to the purchase of the beverage. The frequency at which the store information is displayed by the store display means, and/or the order of display, varies depending on the environment score given to the store.SELECTED DRAWING: Figure 4

Description

The present invention relates to a sales support system, a sales support program, and a sales support method.

In recent years, beverage containers made of plastic materials such as PET bottles have been used, and their consumption is steadily increasing. Although PET bottles are lightweight, flexible, durable, and very useful as containers, their raw materials such as petroleum are limited. Therefore, PET bottles are also reused and recycled. However, if consumers bring a container and have the seller provide beverages in that container repeatedly, it is not necessary to use PET bottles in the first place, and it is possible to further reduce the consumption of limited resources. It becomes. In addition to PET (polyethylene terephthalate), glass, aluminum, steel, etc. are used as the raw material for the beverage container, but the resources that can be used as raw materials for these materials are limited, and like PET. If the consumer brings a container and the seller provides the beverage in the container, the consumption of resources can be reduced. Under these circumstances, for example, a system for calculating a carbon dioxide emission reduction amount according to a predetermined reference value predetermined according to a filling ratio to a container is disclosed (see Patent Document 1).

JP-A-2009-245153

However, in Patent Document 1, the purchaser of the product adds the score and receives the privilege, and although it is possible to encourage the consumer to reduce the consumption of resources, the seller who provides the product It did not encourage the consumption of resources to be suppressed.

An object of the present invention is to provide a sales support system capable of encouraging a seller who provides a product to reduce the consumption of resources.

According to the present invention, the above object is
[1] A sales support system for realizing a sales method in which a user visits a store and fills a beverage container owned by the user with a beverage so that the store sells the beverage to the user. A store display means that includes a server device capable of communicating with the user terminal and displays store information about a plurality of stores where the user terminal can purchase beverages, and at least one store displayed by the user's operation. The server device includes a purchase request receiving means for receiving a purchase request from the user terminal and a purchase request receiving means for transmitting the purchase request for the beverage in the beverage, and when the purchase request is received, payment for the purchase of the beverage is executed. A payment execution means and a score giving means for giving an environmental score to the store that sold the beverage according to the purchase of the beverage are provided, and the frequency, rank and / or mode in which the store information is displayed by the store display means can be determined. A sales support system that fluctuates according to the environmental score given to each store;
[2] The sales support system according to [1], wherein the scoring means assigns an environmental score based on the number or amount of beverages sold by the store;
[3] Information that includes a server device and a store terminal capable of communication connection, and the server device transmits user information about a user who has executed payment and product information about a beverage subject to payment to the store terminal. The sales support system according to [1] or [2], which includes a transmission means and an information receiving means for the store terminal to receive user information and product information from a server device;
[4] The sales support system according to any one of [1] to [3], which comprises a point giving means for giving environmental points to a user who has purchased the beverage in response to the purchase of the beverage;
[5] The position of the user terminal when the purchase request for beverage is transmitted by the purchase request transmission means, or the position of the user terminal when payment is executed by the payment execution means, and the beverage subject to the purchase request are sold. The sales support system according to any one of [1] to [4], which includes a distance calculation means for calculating the distance from the store location;
[6] A sales support program executed in a computer device for realizing a sales method in which a store sells beverages to users by visiting the store and filling the beverage container owned by the user with beverages. The computer device was sold as a purchase request receiving means for receiving a purchase request from a user terminal, a payment execution means for executing a payment for the purchase of a beverage when the purchase request was received, and the beverage in response to the purchase of the beverage. A sales support program that functions as a score-giving means for giving an environmental score to a store, and the frequency, ranking, and / or mode of displaying store information by the store display means changes according to the environmental score given to each store. ;
[7] A user terminal and a server device capable of communicating with the user terminal are provided, and the user visits the store and fills the beverage container owned by the user with the beverage, so that the store sells the beverage to the user. It is a sales support method executed in a sales support system for realizing a sales method, and is performed by a store display step for displaying store information about a plurality of stores where beverages can be purchased on a user terminal and a user operation. It has a purchase request transmission step of transmitting a purchase request for a beverage at at least one of the displayed stores, and has a purchase request receiving step of receiving a purchase request from a user terminal in the server device, and a beverage when the purchase request is received. It has a settlement execution step for executing payment for the purchase of the beverage and a score assignment step for assigning an environmental score to the store that sold the beverage according to the purchase of the beverage, and the store information is displayed by the store display step. A sales support method in which the frequency, ranking and / or mode varies according to the environmental score given to each store;
Is achieved by providing.

According to the present invention, it is possible to provide a sales support system capable of encouraging a seller who provides a product to reduce the consumption of resources.

It is a block diagram which shows the structure of the sales support system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the user terminal and the store terminal which concerns on embodiment of this invention. It is a block diagram which shows the structure of the server apparatus which concerns on embodiment of this invention. It is a figure which shows the flowchart of the product purchase process in the sales support system which concerns on embodiment of this invention. It is a figure which shows the flowchart of the score giving processing in the sales support system which concerns on embodiment of this invention. It is a figure which shows the flowchart of the point giving process in the sales support system which concerns on embodiment of this invention. This is an example of a display screen in the sales support system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described, but the present invention is not limited to the following embodiments as long as it does not contradict the gist of the present invention.

FIG. 1 is a block diagram showing a configuration of a sales support system according to an embodiment of the present invention. As shown in the figure, the sales support system includes a plurality of user terminals 1 (1a, 1b, 1c ... 1z) operated by a plurality of users, a server device 2, and a store operated by a plurality of store operators. It is composed of a terminal 3 (3a, 3b, 3c ... 3z) and a communication network 4. Each of the user terminals 1 can communicate with the server device 2 via the communication network 4. Further, the server device 2 can be connected to each of the store terminals via the communication network 4.

The user terminal 1 is not particularly limited, but is preferably one that the user can carry around. Examples of the user terminal 1 include conventional mobile phones, tablet terminals, smartphones, and the like. As the store terminal 3, either one installed in the store or one that the clerk can carry around can be adopted. Examples of the user terminal 1 include desktop / notebook personal computers, conventional mobile phones, tablet terminals, smartphones, and the like.

FIG. 2 is a block diagram showing a configuration of a user terminal or a store terminal according to an embodiment of the present invention. The user terminal 1 or the store terminal 3 includes a control unit 11, a RAM 12, a storage unit 13, a graphic processing unit 14, a communication interface 15, and an interface unit 16, each of which is connected by an internal bus.

The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes the program stored in the storage unit 13 and controls the user terminal 1 or the store terminal 3. The RAM 12 is a work area of the control unit 11. The storage unit 13 is a storage area for storing programs and data. The control unit 11 reads the program and data from the RAM 12 and performs processing. The control unit 11 outputs a drawing command to the graphic processing unit 14 by processing the program and data loaded in the RAM 12.

The graphic processing unit 14 is connected to the display unit 18. The display unit 18 has a display screen 19. When the control unit 11 outputs a drawing command to the graphic processing unit 14, the graphic processing unit 14 outputs a video signal for displaying an image on the display screen 19. Here, the display unit 18 may be a touch panel including a touch sensor.

The communication interface 15 can be connected to the communication network 4 wirelessly or by wire, and can transmit and receive data to and from the server device 2 via the communication network 4. The data received via the communication interface 15 is loaded into the RAM 12, and the control unit 11 performs arithmetic processing. An external memory 17 (for example, an SD card or the like) is connected to the interface unit 16.

FIG. 3 is a block diagram showing a configuration of a server device corresponding to at least one of the embodiments of the present invention. The server device 2 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, each of which is connected by an internal bus.

The control unit 21 is composed of a CPU and a ROM, executes a program stored in the storage unit 23, and controls the server device 2. In addition, the control unit 21 includes an internal timer that measures the time. The RAM 22 is a work area of the control unit 21. The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads the program and data from the RAM 12, and performs the program execution process based on the information received from the user terminal 1.

Next, the product purchase process in the sales support system will be described. FIG. 4 is a diagram showing a flowchart of a product purchase process in the sales support system according to the embodiment of the present invention. First, when the program downloaded to the user terminal 1 is started by the user's operation, the position of the user terminal 1 is specified by GPS (step S1).

Next, a map of the neighborhood including the position of the user terminal 1 is displayed on the display screen of the user terminal 1 (step S2). In the map, not only the position of the user terminal 1 but also the position of the store existing in the displayed map or the store information (hereinafter referred to as store information) is displayed. Here, the store is a store that handles the sale of beverages. The store location and store information are registered in advance in the server device 2, and the user terminal 1 acquires the store location and store information from the server device 2.

The stores displayed on the map can be switched for each type of store. For example, the display can be switched such that only the stores that handle water are displayed and only the stores that handle wine are displayed. In addition, by inputting a product name and performing a search, it is possible to display stores that handle only specific products.

The user operates the user terminal 1 to select a store displayed in the map (step S3). When the user selects a store, the product (beverage) sold at the selected store is displayed on the user terminal 1 (step S4). Information about the products sold at the store (hereinafter referred to as product information) is registered in advance in the server device 2, and the user terminal 1 acquires the product information from the server device 2. When the user operates the user terminal 1 to select a product to be purchased from the products displayed on the screen (step S5), more detailed information about the product is displayed on the user terminal 1 (step S6). The detailed information that can be confirmed here is, for example, reviews by other users, characteristics of beverages, ingredients, and the like.

After confirming the detailed information about the product, the user operates the user terminal 1 and presses the purchase button for the selected product to determine the purchase (step S7). When the purchase is determined, the server device 2 executes the payment process (step S8). The payment method in the payment process is not particularly limited, but the payment is made by the user by, for example, a method such as bank transfer or credit card payment.

When the payment process is executed, the server device 2 sends the user information (for example, user ID) about the user who purchased the product and the information about the purchased product (for example, the user ID) to the store terminal 3 owned by the store where the product was purchased. (Product information) is transmitted (step S9). On the store terminal 3, the user information and the product information are displayed on the display screen (step S10), and the store clerk can confirm that the product purchase procedure has been completed.

Since the user is performing the procedure for purchasing the product at a position away from the store, it is necessary to receive the product at the store. The user moves to the store after executing the payment process in step S8. The user can receive the product (beverage) by bringing the beverage container and having the beverage container filled with the product (beverage) that has been purchased in advance at the store. When the user receives the product, the user shows the user information and the product information displayed on the display screen of the user terminal 1 to the clerk. The clerk provides the product to the user after confirming that the content displayed on the display screen matches the user information and the product information displayed in step S10.

As the display screen of the user terminal 1 for confirming the clerk when the user receives the product, two display areas are provided at the top and bottom of the display screen, and information is provided in one display area for the user to confirm. Information for the clerk to confirm can be displayed in the display area on the other side. Since the user and the clerk face each other to check the display screen from opposite directions, the characters displayed in one display area and the characters displayed in the other display area are displayed so as to be upside down. It is also possible.

When the product is provided to the user at the store, the clerk inputs to the store terminal 3 that the product has been provided to the user (step S11). For example, a check box is provided for each product information displayed on the display screen of the store terminal 3, and by checking this check box, it is possible to input that the product has been provided to the store terminal 3. When the input is made, the information that the product has been provided to the user is transmitted from the store terminal 3 to the server device 2 (step S12).

The server device 2 receives the information that the product has been provided to the user (step S12). The completion of the transaction between the user and the store is registered in the storage means of the server device 2 (step S13), and the series of processes is completed.

In step S7, the purchase can be decided after inputting the date and time when the user plans to visit the store to receive the product in the user terminal 1. The date and time when the user is scheduled to visit the store is transmitted from the user terminal 1 to the server device 2, and in step S9, is transmitted from the server device 2 to the store terminal 3 together with the user information and the product information. As a result, the clerk can grasp the date and time when the user visits the store.

Next, the score giving process in the sales support system will be described. FIG. 5 is a diagram showing a flowchart of a score giving process in the sales support system according to the embodiment of the present invention.

The score giving process is performed when the settlement process is executed in step S8, or when the completion of the transaction between the user and the store in step S13 is registered in the storage means of the server device 2. To be started.

When the score giving process is started, the environmental score to be given is specified (step S21). The method for specifying the environmental score to be given is not particularly limited, but for example, a predetermined score for each product may be used, or the score may be calculated according to the number, amount, and type of beverages sold.

For example, the environmental score given can be changed according to not only the number of beverages sold at the store but also the volume and mass. For example, an environmental score may be given in proportion to the volume of the sold beverage, such as 1 score when a 500 ml beverage is sold and 2 scores when a 1 L beverage is sold.

In addition, the environmental score given may be changed according to the type of beverage sold. For example, in general, soft drinks such as mineral water and juice are often served in PET bottles, but alcoholic beverages such as sake and wine are often served in glass bottles. Therefore, even if the beverages have the same volume, the load on the global environment differs depending on whether the amount of containers used for soft drinks is reduced and the amount of containers used for alcoholic beverages is reduced. Therefore, even when the same volume of beverage is sold, the score to be given can be changed according to the type of beverage.

A store table is set in the storage means of the server device 2. In the store table, the product information and the environmental score of the products handled in the store are stored in association with the store ID that can uniquely identify the store. When the environmental score to be given is specified in step S21, the newly given environmental score is added to the environmental score stored in the store table for the store to which the environmental score is given. (Step S22). The score assignment process is completed by adding the environmental score.

The environmental score is given to each store, but if the store is a chain store, an environmental score may be given to each chain store and added.

Next, the point awarding process in the sales support system will be described. FIG. 6 is a diagram showing a flowchart of point awarding process in the sales support system according to the embodiment of the present invention.

The point awarding process is a process of awarding environmental points to a user who has purchased a beverage. The point awarding process is started when the payment process is executed in step S8, or when the completion of the transaction between the user and the store in step S13 is registered in the storage means of the server device 2.

When the point awarding process is started, the environment points to be awarded are specified (step S31). The method for specifying the environmental points to be given is not particularly limited, but for example, points predetermined for each product may be used, or may be calculated according to the number, amount, and type of beverages purchased. For example, environmental points can be added by using the number of purchased beverages as the number of PET bottles to be reduced. In addition, for example, the environmental points given can be changed according to the volume and mass of the purchased beverage. In addition, the environmental points given may be changed according to the type of beverage purchased.

A user table is set in the storage means of the server device 2. In the user table, the purchase history of the product and the environmental points are stored in association with the user ID that can uniquely identify the user. When the environment points to be granted are specified in step S31, the newly granted environment points are added to the environment points already owned by the user (step S32). The point awarding process is completed by adding the environmental points.

The environmental points owned by the user can be used when purchasing a product in the sales support system of the present invention. By consuming environmental points, the user can purchase the product at a discount compared to the normal purchase.

In the sales support system of the present invention, the frequency, rank, and / or mode in which the store information is displayed in step S2 changes according to the environmental score given to each store. FIG. 7 is an example of a display screen in the sales support system according to the embodiment of the present invention. In step S2, the location of a store or store information (hereinafter referred to as store information) existing in the map is displayed together with a map of the neighborhood including the position of the user terminal 1. A map 31 is displayed in the center of the display screen 19. In the map 31, markers 32 indicating the positions of the user terminals 1 and markers 33a to 33 indicating the positions of the plurality of stores are displayed. Further, a plurality of store information 34a to c are displayed on the lower side of the map. The user can browse the detailed information of the store by selecting any of the store information 34a to 34c.

For example, when there are many stores in the vicinity of the user terminal 1, it may not be possible to display all the store information. In such a case, among the stores to be displayed, the store having a large number of given environmental scores can be preferentially displayed. By doing so, the store information about the store to which a larger environmental score is given is displayed more frequently.

In addition, when there are many stores in the vicinity of the user terminal 1, it may be possible to display a large number of store information by scrolling the display screen. In such a case, among the stores to be displayed, the store having a large number of given environmental scores can be displayed so as to have a higher ranking.

In addition, a store with a large number of given environmental scores can be displayed in a display mode different from that of other stores. For example, a store with a large environmental score is given by placing a star-shaped mark or crown mark in front of the store name, or by displaying store information in a color different from other stores. It is also possible to make it visible.

Here, we have described the case where the display frequency is increased, the display order is increased, or the display mode is different from that of other stores for stores with a large number of environmental scores, but the environmental score for each store is described. The comparison may be limited to the environmental score given in a predetermined period. For example, it is possible to divide a period such as one month or one week from the time of display, compare the amount of the environmental score, and then reflect it in the display of the store information.

In the sales support system of the present invention, the frequency, rank, and / or mode of displaying store information in step S2 changes according to the environmental score given to each store. Therefore, as a seller, the user can drink a beverage container. As a result, the consumption of limited resources will be reduced because the awareness of promoting the sale of beverages after having them bring them will work. In addition, since the environmental score is an index showing the degree of contribution of sellers such as stores and companies to the environment, it is possible to raise the seller's awareness of the environment by analyzing the environmental score and giving feedback to the seller. it can.

By the way, in the sales support system of the present invention, the position where the user makes a payment for purchasing the product on the user terminal 1 (or the position where the purchase of the product is decided) and the position of the store selling the product. Is different. For example, when the distance between the position where the payment for purchasing the product is made and the position of the store is large, it can be seen that the user is purchasing the product even though the distance is large. Therefore, it can be seen that the products / stores with a large distance are either more attractive products / stores or stores / products that have been evaluated for their environmental efforts.

Moreover, in urban areas, this distance tends to be short, but in rural areas, this distance tends to be long. For a certain store A, the average value of the distance between the position of the user terminal 1 and the position of the store when the product of the store A is purchased, and for a plurality of other stores in the same area as the store A, of the store By comparing the average value of the distance between the position of the user terminal 1 and the position of the store when the product was purchased, whether the product / store is an attractive product or the environmental approach was evaluated. It is possible to analyze whether it is a store / product.

The user terminal 1 can transmit the position information of the user terminal 1 specified by GPS when the purchase of the product is decided in step 7 and the purchase request of the product is transmitted to the server device 2. The transmitted location information is registered in the storage means such as a store table by the server device 2. In the server device 2, the distance between these locations can be calculated based on the location information of the payment for purchasing the product and the location information of the store registered in advance.

Further, in the sales support system of the present invention, the frequency, rank, and / or mode of displaying store information in step S2 changes according to the environmental score given to each store. The environmental score to be added can be changed according to the distance between the position where the payment is made for the purchase and the position of the store. More specifically, for example, when the number of products sold is 10, the added environmental score is 10 points, but when this distance exceeds a predetermined distance, the added environmental score is added. By multiplying by a predetermined coefficient, an environmental score of 1.5 times the normal point, that is, 15 points can be added.

1 User terminal, 2 Server device, 3 Store terminal, 4 Communication network 11 Control unit, 12 RAM, 13 Storage unit, 14 Graphic processing unit,
15 communication interface, 16 interface unit, 17 external memory 21 control unit, 22 RAM, 23 storage unit, 24 communication interface 31 map, 32 markers, 33 markers, 34 store information

Claims (7)

It is a sales support system for realizing a sales method in which a store sells beverages to users by visiting the store and filling the beverage container owned by the user with beverages.
It is equipped with a user terminal and a server device capable of communicating with the user terminal.
The user terminal
A store display means that displays store information about multiple stores where beverages can be purchased,
It is provided with a purchase request transmission means for transmitting a purchase request for beverages at at least one displayed store by the operation of the user.
The server device
A purchase request receiving means for receiving a purchase request from a user terminal,
A payment execution method that executes payment for the purchase of beverages when a purchase request is received,
A scoring means for giving an environmental score to the store that sold the beverage according to the purchase of the beverage is provided.
A sales support system in which the frequency, ranking, and / or mode in which store information is displayed by the store display means varies according to the environmental score given to each store. The sales support system according to claim 1, wherein the scoring means gives an environmental score based on the number or amount of beverages sold by the store. Equipped with a server device and a store terminal capable of communication connection
The server device
It is provided with an information transmission means for transmitting user information about the user who executed the payment and product information about the beverage subject to the payment to the store terminal.
The store terminal
The sales support system according to claim 1 or 2, further comprising an information receiving means for receiving user information and product information from a server device. The sales support system according to any one of claims 1 to 3, further comprising a point giving means for giving environmental points to a user who has purchased the beverage in response to the purchase of the beverage. The position of the user terminal when the purchase request for beverage is transmitted by the purchase request transmission means, or the position of the user terminal when payment is executed by the payment execution means, and the position of the store that sold the beverage subject to the purchase request. The sales support system according to any one of claims 1 to 4, further comprising a distance calculation means for calculating the distance to and from. A sales support program executed in a computer device for realizing a sales method in which a store sells beverages to users by visiting a store and filling a beverage container owned by the user with beverages.
Computer equipment,
Purchase request receiving means, which receives a purchase request from a user terminal,
A payment execution method that executes payment for the purchase of beverages when a purchase request is received.
It functions as a scoring means for giving an environmental score to the store that sold the beverage according to the purchase of the beverage.
A sales support program in which the frequency, ranking, and / or mode in which store information is displayed by the store display means varies according to the environmental score given to each store. A sales method in which a user visits a store and fills a beverage container owned by the user with a server device capable of communicating with the user terminal, so that the store sells the beverage to the user. It is a sales support method executed in the sales support system to realize it.
On the user terminal
A store display step that displays store information about multiple stores where you can purchase beverages,
It has a purchase request transmission step of transmitting a beverage purchase request at at least one displayed store by the user's operation.
In the server device
A purchase request reception step for receiving a purchase request from a user terminal,
When a purchase request is received, a payment execution step that executes payment for the purchase of the beverage, and
It has a scoring step that gives an environmental score to the store that sold the beverage according to the purchase of the beverage.
A sales support method in which the frequency, rank, and / or mode in which store information is displayed by the store display step changes according to the environmental score given to each store.

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