JP2019207740A - Seat reservation device, method for seat reservation, and seat reservation program - Google Patents

Abstract

To provide a customer with a time for consideration to determine whether the customer should make a reservation for a seat.SOLUTION: An information registration unit 10 receives unoccupied seat generation information including information on the range of a time for start and the number of unoccupied seats from a restaurant terminal 2, and stores unoccupied seat information as information including the unoccupied seat generation information and unoccupied seat identification information into an unoccupied seat information table 130. A sending unit 20 sends provision information including information on the range of the time for starting in the unoccupied seat information and the number of unoccupied seats to at least one predetermined customer terminal 3 by a push notification or a message sending service. A reservation reception unit 30 receives, from each predetermined customer terminal 3, reservation information including information on the time for starting which is in the range in the provision information and is specified by the user of each predetermined customer terminal 3, and selects one piece of reservation information from the reservation information received within a predetermined length of time from a predetermined point according to a predetermined condition when the predetermined length of time has passed since the predetermined point, and receives a reservation based on the selected reservation information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a seat reservation device, a seat reservation method, and a seat reservation program for accepting reservation of a vacant seat when a vacant seat occurs in a restaurant.

  Cancellations immediately before reservations at restaurants (pre-cancellation, so-called “cancellation”), and No show (regardless of reservations, the store will not be contacted or the restaurant will be ignored) Do not come to the store) is causing losses to consumers as well as restaurants. Therefore, METI has published Non-Patent Document 1.

  Non-Patent Document 1 describes cancellation purchase and resale (paid reservation) as one of IT utilization cases. This is because Diners Club (registered trademark) purchases vacant seats in restaurants after the previous cancellation, and diners club (registered trademark) members can vacate restaurants in real time through LINE (registered trademark) as a communication app. It is a mechanism to notify and resell to. Members can make reservations and make payments through “Pocket Concierge” operated by Pocket Concierge Co., Ltd.

Expert study group on external environment development for high added value in the service industry, “No show (non-cancellation cancellation at restaurant) countermeasure report”, Ministry of Economy, Trade and Industry, November 1, 2018

In the patronage reservation described in Non-Patent Document 1, vacant seats of restaurants are notified to a plurality of members in real time through LINE (registered trademark). For this reason, there is a possibility that the reservation requests for vacant seats by these plural members compete.
And when a vacant seat arises in a table, a private room, etc. in a restaurant, several vacant seats arise simultaneously. Since the plurality of vacant seats cannot be divided and are provided as a unit, a member who wants to reserve these vacant seats must gather a plurality of people.
If reservations for vacant seats for one person are still accepted on a first-come, first-served basis, reservations for multiple vacant seats provided as a unit can be given up because careful members do not want to make a reservation without careful consideration. There is sex. In addition, a member who requested a reservation in a hurry may cancel the reserved vacant seat without gathering the number of people.

  An object of the present invention is to provide a seat reservation apparatus, a seat reservation method, and a seat reservation program that can give a customer time to consider whether or not to request a reservation for a plurality of vacant seats provided as a unit. .

In order to achieve the above object, the seat reservation device of the present invention provides:
A seat reservation device for accepting reservations for a plurality of vacant seats that are generated at a time in a restaurant and provided to a customer as one body,
A vacant seat information table storing vacant seat information including vacant seat identification information, information indicating a start time range, and information indicating the number of vacant seats;
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. An information registration unit for storing the added vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A transmission unit that transmits to one or more predetermined customer terminals by a push notification or message transmission service;
Reservation information that each of the predetermined customer terminals that has received the provision information transmitted by the transmission unit returns to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting unit that selects only one piece of reservation information according to a predetermined condition and accepts a reservation based on the selected reservation information;
Is provided.

Preferably, the seat reservation device of the present invention is
The starting point is when provision information is transmitted to one or more predetermined customer terminals by the transmission unit.

Preferably, the seat reservation device of the present invention is
The starting point is when the reservation information is first received by the reservation receiving unit.

Preferably, the seat reservation device of the present invention is
The predetermined condition is to select reservation information at random.

Preferably, the seat reservation device of the present invention is
A priority list for storing priority information indicating the priority of each customer in the restaurant;
The predetermined condition is to select the reservation information transmitted by the customer terminal of the customer with the highest priority in the priority list for the restaurant.

Preferably, the seat reservation device of the present invention is
The reservation information includes designated dish information indicating whether or not there is a reservation by a customer of the designated dish designated by the restaurant;
It is a precondition that the predetermined condition is to select reservation information including designated dish information indicating that there is a reservation for the designated dish in preference to reservation information including designated dish information indicating that there is no reservation for the designated dish. To do.

Preferably, the seat reservation device of the present invention is
The reservation information includes information on the number of seats equal to or less than the number of vacant seats and designated by the user of each predetermined customer terminal.

In addition, the seat reservation method of the present invention includes:
A seat reservation method for accepting reservations for a plurality of vacant seats generated at a time in a restaurant and provided to a customer as one body,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is added to the vacant seat occurrence information. Information registration step for storing the vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A sending step of sending to one or more predetermined customer terminals via a push notification or message sending service;
The predetermined customer terminal that has received the provision information transmitted in the transmission step is reservation information that is returned to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting step of selecting only one reservation information according to a predetermined condition from the list and accepting a reservation based on the selected reservation information;
Is provided.

In addition, the seat reservation program of the present invention includes:
A seat reservation program for causing a computer to function as a seat reservation device that accepts reservations for a plurality of vacant seats that are generated at a time in a restaurant and are provided as a unit to a customer. Storage means for storing a vacant seat information table for storing vacant seat information including information indicating a start time range and information indicating the number of vacant seats;
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. Information registration means for storing the added vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A transmission means for transmitting to one or more predetermined customer terminals by a push notification or message transmission service;
Reservation information that each of the predetermined customer terminals that has received the provision information transmitted by the transmission means returns to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting means for selecting only one reservation information according to a predetermined condition and receiving a reservation based on the selected reservation information;
To function as.

  According to the present invention, it is possible to give a customer time to consider whether or not to request a vacant seat reservation.

It is a figure which shows an example of the system containing the seat reservation apparatus which concerns on embodiment of this invention. It is a figure which shows an example of a restaurant information table. It is a figure which shows an example of a customer information table. It is a figure which shows an example of a vacant seat information table. It is a figure which shows an example of the two provision information transmitted to a customer terminal simultaneously, when a restaurant has two empty tables for 6 persons. It is a figure which shows an example of the vacant seat information display screen in a customer terminal. It is a figure which shows an example of the condition selection screen in a customer terminal. It is a figure which shows an example of the reservation information received from a customer terminal. It is a figure which shows an example of the dish selection screen in a customer terminal. It is a figure which shows the other example of the reservation information received from a customer terminal. It is a figure which shows an example of the flow of the seat reservation process which concerns on embodiment of this invention.

  Hereinafter, a seat reservation device, a seat reservation method, and a seat reservation program according to embodiments of the present invention will be described in detail with reference to the drawings. In all the drawings for explaining the embodiments, common constituent elements are denoted by the same reference numerals, and repeated explanation is omitted.

FIG. 1 shows an example of a system including a seat reservation device 1 according to an embodiment of the present invention.
The seat reservation device 1 includes a CPU (Central Processing Unit), a main memory including a RAM (Random Access Memory) and the like, and a storage unit 100 including a hard disk and the like. The seat reservation device 1 can be realized by a computer, for example. The seat reservation device 1 can be realized by, for example, cloud computing.
The storage unit 100 of the seat reservation apparatus 1 stores a restaurant information table 110, a customer information table 120, a vacant seat information table 130, and a seat reservation program 140.
The CPU of the seat reservation apparatus 1 reads out and executes the seat re-reservation program 140 from the storage unit 100 to the main memory, thereby realizing the functions of the information registration unit 10, the transmission unit 20, and the reservation receiving unit 30. The

The seat reservation device 1 is connected to the network 200. In addition, a plurality of restaurant terminals 2 and a plurality of customer terminals 3 are connected to the network 200. The restaurant terminal 2 and the customer terminal 3 are, for example, personal computers, tablet PCs, smartphones, and the like.
The seat reservation device 1 can transmit / receive data to / from the restaurant terminal 2 and the customer terminal 3 via the network 200. In the present invention, the seat reservation device 1 can also transmit / receive data to / from the restaurant terminal 2 and the customer terminal 3 via a relay device such as a Web server or a push notification distribution server connected to the network 200. It is assumed that the seat reservation device 1 transmits and receives data to and from the restaurant terminal 2 and the customer terminal 3.

FIG. 2 shows an example of the restaurant information table 110.
The restaurant information table 110 stores restaurant information about restaurants that provide food. The restaurant information includes a restaurant ID (Identifier) 111, a password 112, restaurant information 113, a mobile phone number 114, and an e-mail address 115.
The restaurant ID 111 is identification information that uniquely identifies a restaurant that uses the seat reservation device 1. The restaurant ID 111 is given to each restaurant that uses the seat reservation device 1 by the information registration unit 10, for example.
The password 112 is a password that is input when a restaurant employee logs in to the website of the re-reservation apparatus 1 from the restaurant terminal 2.
The restaurant information 113 includes a restaurant name, a restaurant address, a restaurant access method, a restaurant telephone number, a restaurant homepage URL (Uniform Resource Locator), restaurant coordinates, and food provided by the restaurant. This is information indicating the attributes of the restaurant such as the type of menu, menu (menu table), and the like.
The mobile phone number 114 is the mobile phone number of the restaurant terminal 2.
The e-mail address 115 is an e-mail address that can be received by the restaurant terminal 2.
The restaurant information may include other information for the seat reservation device 1 to communicate with the restaurant terminal 2 (for example, the IP address of the restaurant terminal 2).

FIG. 3 shows an example of the customer information table 120.
The customer information table 120 stores customer information about customers who use the seat reservation device 1. The customer information includes a customer ID 121, a password 122, a mobile phone number 123, and an e-mail address 124.
The customer ID 121 is identification information that uniquely identifies a customer who uses the seat reservation device 1. The customer ID 121 is given to each customer who uses the seat reservation device 1 by the information registration unit 10, for example.
The password 122 is a password that is input when a customer logs in to the website of the seat reservation device 1 from the customer terminal 3.
The mobile phone number 123 is the mobile phone number of the customer terminal 3.
The e-mail address 124 is an e-mail address that the customer terminal 3 can receive.
The customer information may include other information for the seat reservation device 1 to communicate with the customer terminal 3 (for example, the IP address of the customer terminal 3).

FIG. 4 shows an example of the vacant seat information table 130.
The vacant seat information table 130 stores vacant seat information about vacant seats generated at restaurants. The vacant seat information includes a vacant seat ID 131, a restaurant ID 132, a start time range 133, the number of vacant seats 134, and a provision form 135.
The vacant seat ID 131 is identification information for uniquely identifying a vacant seat. In the present embodiment, one vacant seat ID 131 is assigned to a plurality of vacant seats that are collectively generated at a restaurant and provided to the customer as a unit. For example, the vacant seat ID 131 is given for each table or each private room. As in the case of the vacant seat information with the vacant seat ID 131 = 0001 and the vacant seat information with the vacant seat ID 131 = 0002 in FIG.
The restaurant ID 132 is identification information that uniquely identifies a restaurant that uses the seat reservation device 1. The restaurant ID 132 corresponds to the restaurant ID 111 of FIG.

The start time range 133 is from the first time to the last time at which the restaurant can start serving food. The customer can be seated in the restaurant at the start time. For example, in the vacant seat information with the vacant seat ID 131 = 0001 in FIG. 4, since the start time range 133 is from 18:00 to 20:00, the customer can request a reservation by specifying the start time between 18:00 and 20:00. .
The number of vacant seats 134 indicates the upper limit number of vacant seats that can be reserved. For example, when a reservation for using a four-seat table by three persons is canceled, four vacant seats are generated. At this time, 4 is set to the number 134 of vacant seats. In addition, when a reservation for using a private room of 16 people with 10 people is canceled, 16 vacant seats are generated. At this time, 16 is set as the number of vacant seats 134.
The providing form 135 is a form in which empty seats such as a table or a private room are provided.

Next, the operation of the seat reservation device 1 will be described.
In order to use the seat reservation device 1, the restaurant uses the restaurant terminal 2 to input registration information including the password 112, restaurant information 113, the mobile phone number 114, and the e-mail address 115. The restaurant terminal 2 transmits the registration information to the seat reservation device 1. When the registration information is received, the information registration unit 10 gives the restaurant ID 111 to the restaurant, and registers the restaurant information of the restaurant in the restaurant information table 110.
Further, in order to use the seat reservation apparatus 1, the customer inputs registration information including the password 122, the mobile phone number 123, and the e-mail address 124 using the customer terminal 3. The customer terminal 3 transmits the registration information to the seat reservation device 1. When receiving the registration information, the information registration unit 10 assigns a customer ID 121 to the customer and registers the customer information of the customer in the customer information table 120.

  When there is a vacancy in the table or the private room, the restaurant employee inputs the start time range, the number of vacant seats, and the form of provision to the restaurant terminal 2. The restaurant terminal 2 transmits to the seat reservation device 1 vacancy occurrence information including information on the start time range, information indicating the number of vacant seats, and information on the form of providing the vacant seats. Upon receiving the vacant seat occurrence information, the information registration unit 10 generates a vacant seat ID 131, and adds the vacant seat ID 131 and the restaurant ID 132 to the vacant seat occurrence information to create vacant seat information. The created vacant seat information is stored in the vacant seat information table 130.

For example, when a reservation is canceled immediately before the reservation start time at a restaurant and a seat becomes available, the restaurant wants to inform the customer that there is a seat available as soon as possible. In this case, rather than waiting for a customer to search for a vacant seat, the customer is notified of the presence of a vacant seat by push notification, a message transmission service such as e-mail, SMS (Short Message Service) or MMS (Multimedia Messaging Service). It is desirable.
Therefore, in this embodiment, when the vacant seat information is stored in the vacant seat information table 130, the transmitting unit 20 immediately sends the provision information 150 shown in FIG. 5 to one or more predetermined customer terminals 3 by a push notification or message transmission service. Send.

FIG. 5 shows an example of two provision information 150 transmitted simultaneously to the customer terminal 3 when the restaurant has two vacant tables for six persons.
The provision information 150 includes a vacant seat ID 151, restaurant information 152, a start time range 153, the number of vacant seats 154, and a provision form 155.
The vacant seat ID 151 is identification information for uniquely identifying a vacant seat. The vacant seat ID 151 corresponds to the vacant seat ID 131 in FIG.
The restaurant information 152 is obtained by selecting information necessary for displaying the vacant seat information display screen of FIG. 6 on the customer terminal 3 from the restaurant information 113 of FIG. The restaurant information 152 includes information such as the restaurant name, the type of food provided by the restaurant, the access method to the restaurant, the phone number of the restaurant, the URL of the restaurant home page, the coordinates of the restaurant, and the like.
The start time range 153, the number of vacant seats 154, and the provision form 155 are the same as the start time range 133, the number of vacant seats 134, and the provision form 135 included in the vacant seat information of the restaurant stored in the vacant seat information table 130, respectively. It is.
In the present embodiment, it is assumed that the provision information 150 is transmitted for each vacant seat ID 151. That is, in the example of FIG. 5, it is considered that two pieces of provision information 150, that is, provision information 150 with vacant seat ID 151 = 0001 and provision information 150 with vacant seat ID 151 = 0002 are transmitted simultaneously.

The transmission unit 20 selects a predetermined customer terminal 3 as follows, and transmits the provision information 150 to those customer terminals 3.
For example, the memory | storage part 100 has memorize | stored the customer list (not shown) for every restaurant which shows the customer of each restaurant. When the customer ID 121 of FIG. 3 is registered in the customer list, the transmission unit 20 selects the customer terminal 3 corresponding to the customer ID 121 and transmits the provision information 150.
Further, for example, the storage unit 100 stores a favorite list (not shown) for each customer indicating a restaurant in which each customer is interested. When the restaurant ID 111 of FIG. 2 is registered in the favorite list of each customer, the transmission unit 20 selects the customer terminal 3 corresponding to the customer ID 121 of the customer and transmits the provision information 150.
Further, for example, the transmission unit 20 selects the customer terminal 3 existing in the vicinity of the restaurant terminal 2 (for example, within 300 m) and transmits the provision information 150.

  Further, the storage unit 100 stores a black list for each restaurant (not shown) or the entire customer, and the transmission unit 20 stores the customer ID 121 in FIG. 3 in the customer ID 121 when the customer ID 121 is registered in the black list. The corresponding customer terminal 3 may be excluded from the selection, and the provision information 150 may not be transmitted to the customer terminal 3.

In the case of push notification of the provision information 150, by installing a push notification dedicated application on the customer terminal 3, the transmission unit 20 can push notification of the provision information 150 to each customer terminal 3 using the dedicated application.
Further, for example, the transmission unit 20 can push-notify a message including the provision information 150 to a plurality of customer terminals 3 registered as friends by using the message simultaneous delivery function of the LINE (registered trademark) official account. LINE (registered trademark) is an application provided by LINE (registered trademark) Corporation. When LINE (registered trademark) is used, a friend registration function can be used in place of the customer list or favorite list described above.

For example, when the customer terminal 3 receives the provision information 150 of FIG. 5, the customer terminal 3 displays the vacant seat information display screen of FIG. 6. On the vacant seat information display screen, descriptions of restaurants, vacant seat information, and a start time range are displayed. A selection button is displayed at the bottom of the vacant seat information display screen. When the customer taps the selection button, the screen of the customer terminal 3 transitions to the condition selection screen of FIG. 7 displayed by the website of the seat reservation device 1.
The condition selection screen in FIG. 7 includes a reservation start time selection field, a reservation number selection field for each table, and a table layout in the restaurant. A reservation button and a menu button are displayed at the bottom of the condition selection screen.

When the customer selects the start time and the number of reservations on the condition selection screen and taps the reservation button, the reservation information 160 in FIG. 8 is transmitted from the website to the seat reservation apparatus 1.
The reservation information 160 includes a vacant seat ID 161, a start time 162, and the number of seats 163.
The vacant seat ID 161 is identification information for uniquely identifying a vacant seat. The vacant seat ID 161 is the vacant seat ID 151 included in any of the provision information 150 in FIG.
The start time 162 is a time included in the start time range 153 in FIG. 5 and is a start time designated by the user of the customer terminal.
The number of seats 163 is the number of seats designated by the user of the customer terminal and indicates the number of reserved seats. The number of seats 163 is equal to or less than the number of vacant seats 154 included in the provided information 150. For example, even when 6 is set as the number of vacant seats 154 in the provided information 150, 5 can be selected with the number of seats 163 as shown in FIG.

Note that the reservation information 160 is returned by each customer terminal 3 that has received the provision information 150 transmitted by the transmission unit 20 to the provision information 150. In the selection screen of FIG. 7, five people are selected for table 1 and zero are selected for table 2. For this reason, in the example of FIG. 8, only the reservation information 160 is transmitted as a reply to the provision information 150 including the vacant seat ID 161 = 001. As for the table 2, when one or more reserved persons are selected, the reservation information 160 as a reply to the provision information 150 including the vacant seat ID 161 = 001 and the reply to the provision information 150 including the vacant seat ID 161 = 002 Reservation information 160 is transmitted.
Moreover, the example of the provision information 150 in FIG. 5 is an example in the case where there are two tables available in the restaurant. In this example, in order to distinguish between the two provided information 150, each provided information 150 needs to include a vacant seat ID 151. On the other hand, when only one table or private room is available in the restaurant, and the transmission unit 20 transmits the provision information 150 for one table or private room to the customer terminal 3, the reservation receiving unit 30 sets the reservation information. The vacant seat ID 151 can be specified by the information for identifying the customer terminal 3 that returned 160. In this case, the provision information 150 may not include the vacant seat ID 151, and the reservation information 160 may not include the vacant seat ID 161.

When the customer selects the start time and the number of reservations on the selection screen of FIG. 7 and taps the menu button, the screen of the customer terminal 3 changes to the dish designation screen of FIG. 9 displayed by the website of the seat reservation device 1. .
The dish designation screen has a selection button for selecting today's designated dish and a selection field for selecting the number of reserved persons for each dish (course 1 to course 5 in FIG. 9) provided at the restaurant. . A reservation button is displayed at the bottom of the selection screen.
In the designated dish, the contents and number of dishes are designated by the restaurant. In the example of FIG. 9, course 2 for 4 people is designated as today's designated dish. The restaurant can, for example, select a chef's recommended dish or a dish that was scheduled to be provided by a reservation canceled just before.
The customer can designate a dish to be reserved on the dish designation screen of FIG. In the example of FIG. 9, the customer designates the course 2 for 4 people and the course 3 for 1 person, which are designated dishes, for reservation.

When the customer taps the reservation button on the dish designation screen in FIG. 9, the reservation information 165 in FIG. 10 is transmitted from the website to the seat reservation device 1.
The reservation information 165 includes a vacant seat ID 161, a start time 162, the number of seats 163, a designated dish 166, and a selected dish 167.
The vacant seat ID 161, the start time 162, and the number of seats 163 are the same as those in the reservation information 160 of FIG.
The designated dish 166 indicates whether or not the customer has selected the designated dish designated by the restaurant. In other words, the designated dish 166 indicates whether the customer has reserved a designated dish.
The selected dish 167 indicates a dish other than the designated dish that is reserved by the customer and the number of reserved persons.

The provision information 150 is transmitted to a plurality of customers by a push notification or message transmission service, but only one customer can reserve a vacant seat specified by the provision information 150. Moreover, customers have to gather people to eat together to reserve a table or a seat in a private room. If the reservation reception unit 30 selects a customer who first requested a vacant seat reservation, a careful customer may not give a reservation request for the vacant seat because he / she does not want to make a reservation without careful consideration. . This leads to a decrease in the number of customers requesting vacant seat reservations. In addition, when the reservation accepting unit 30 accepts a reservation by a customer who has requested a reservation, the customer may regret the reservation and cancel the reserved seat. This increases the possibility that vacant seats will not be used.
Therefore, when a predetermined time has elapsed from a predetermined starting point, the reservation receiving unit 30 sets the reservation information 160, 165 according to the following predetermined conditions from among the respective reservation information 160, 165 received within the predetermined time. One 165 is selected, and a reservation based on the selected reservation information 160 and 165 is accepted.
The predetermined starting point is, for example, when the providing information 150 is transmitted to one or more predetermined customer terminals 3 by the transmission unit 20. Alternatively, the predetermined starting point is, for example, when the reservation information 160, 165 is first received by the reservation receiving unit 30.

The predetermined condition is, for example, to select the reservation information 160 and 165 at random. In this case, when a predetermined time elapses, the reservation receiving unit 30 randomly selects the reservation information 160 and 165 from the reservation information 160 and 165 received within the predetermined time.
Or the memory | storage part 100 has memorize | stored the priority list which stores the priority information which shows the priority of each customer for every restaurant, for example. The predetermined condition is that the customer with the highest priority in the priority list of the restaurant in the reservation information 160, 165 received within the predetermined time when the predetermined time has elapsed. The reservation information 160, 165 transmitted from the customer terminal 3 is selected. For example, it may be possible to increase the priority of a customer who has registered credit card information to pay a cooking fee or a customer who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each customer who uses each restaurant. The reservation accepting unit 30 reads the reservation information 160, 165 received within the predetermined time when the predetermined time has elapsed, and the customer with the highest priority in the priority list for each restaurant. The reservation information 160 and 165 transmitted from the customer terminal 3 is selected.

The reservation information 165 in FIG. 10 includes a designated dish 166. The designated dish 166 is designated dish information indicating whether or not the customer has reserved a designated dish.
As a precondition for the above-described predetermined condition, the reservation information 165 including the specified dish information indicating that the specified dish is reserved is selected in preference to the reservation information 165 including the specified dish information indicating that the specified dish is not reserved. Also good. For example, the reservation receiving unit 30 first receives reservation information transmitted from the customer terminal 3 of the customer with the highest priority in the priority list from among the reservation information 165 including the specified dish information indicating that the specified dish is reserved. 165 is selected, and a reservation based on the selected reservation information 165 is accepted. When the reservation information 165 transmitted from the customer terminal 3 of the customer included in the priority list does not exist in the reservation information 165 including the specified dish information indicating that there is a reservation for the specified dish, the reservation receiving unit 30 The reservation information 165 is selected from the reservation information 165 including the specified dish information indicating that there is no reservation for the specified dish, and a reservation based on the selected reservation information 165 is accepted.
As a result, it is considered that the number of customers who select designated dishes and request reservations increases. For example, by setting a dish that was scheduled to be provided by a reservation that was canceled immediately before as a designated dish, reservations by customers who select that dish can be preferentially accepted, so it is possible to use it effectively without throwing away the ingredients. The possibility of being able to be increased.

  If the predetermined time is long, the reservation receiving unit 30 transmits a message indicating that the reservation is being selected to the customer terminal 3 that has transmitted the reservation information 160 and 165, or notifies the reservation selection result. It is desirable to transmit information indicating the waiting time until the operation is performed.

FIG. 11 shows an example of the flow of seat reservation processing according to the embodiment of the present invention.
When there is a vacancy in the table or the private room, the restaurant employee inputs the start time range, the number of vacant seats, and the form of provision to the restaurant terminal 2. The restaurant terminal 2 transmits to the seat reservation device 1 vacancy occurrence information including information on the start time range, information indicating the number of vacant seats, and information on the form of providing the vacant seats (S1). The information registration unit 10 creates vacant seat information by adding the vacant seat ID 131 and the restaurant ID 132 to the vacant seat occurrence information, and stores the vacant seat information in the vacant seat information table 130 (S2).
The transmission unit 20 transmits provision information 150 including information indicating the start time range and information indicating the number of vacant seats to one or more predetermined customer terminals 3 by a push notification or a message transmission service (S3).

  Upon receiving the provision information 150, the customer terminal 3 displays the vacant seat information display screen of FIG. On the vacant seat information display screen, descriptions of restaurants, vacant seat information, and a start time range are displayed. When the customer taps the selection button displayed at the bottom of the vacant seat information display screen, the screen of the customer terminal 3 transitions to the condition selection screen of FIG. The condition selection screen includes a reservation start time selection field, a reservation number selection field for each table, and a table layout in the restaurant. When the customer selects the start time and the number of reservations on the condition selection screen and taps the reservation button displayed at the bottom, reservation information 160 is transmitted to the seat reservation apparatus 1. The reservation information 160 includes the start time 163 and the number of seats 163 designated by the user of each customer terminal 3.

When the reservation receiving unit 30 does not receive the reservation information 160 including the start time information and the seat number information from the customer terminal 3 (S4: No), the process returns to step S3.
When the reservation receiving unit 30 receives the reservation information 160 (S4: Yes), the reservation receiving unit 30, when a predetermined time elapses from a predetermined starting point, in each reservation information 160 received within the predetermined time From this, only one reservation information 160 is selected according to a predetermined condition, and a reservation based on the selected reservation information 160 is accepted (S5).

In addition, the restaurant can transmit the vacant seat occurrence information to the seat reservation device 1 using the restaurant terminal 2 whenever there is a vacancy, not only when the reservation is canceled and a vacancy occurs.
If the vacant seat is not filled, the transmission unit 20 may repeatedly transmit the provision information 150 to the customer terminal 3 at a predetermined timing until the final time in the start time range 153 has passed.

  In the above-described embodiment, the restaurant terminal 2 and the customer terminal 3 are separate terminals. However, the restaurant terminal 2 also serves as the customer terminal 3, and a customer who visits the restaurant becomes an employee of the restaurant. The reservation information 160 and 165 may be transmitted using the restaurant terminal 2 upon request.

According to the present invention, it is possible to give a customer time to consider whether or not to request a vacant seat reservation.
Moreover, according to this invention, the reservation by the customer important for restaurants can be received preferentially.
Furthermore, according to the present invention, since the dish that was scheduled to be provided by the reservation that was canceled immediately before is designated as the restaurant's designated dish, the reservation by the customer who selects the dish is preferentially received, There is a high possibility that it can be used effectively without being thrown away.

  Although the embodiments of the present invention have been described above, various modifications and combinations necessary for design or operational convenience and other factors are described in the claimed invention and the embodiments of the invention. It is included in the scope of the invention corresponding to the specific example.

DESCRIPTION OF SYMBOLS 1 ... Seat reservation apparatus, 2 ... Restaurant terminal, 3 ... Customer terminal, 10 ... Information registration part, 20 ... Transmission part, 30 ... Reservation reception part, 100 ... Memory | storage part, 110 ... Restaurant information table, 120 ... Customer information Table: 130 ... Vacant seat information table, 140 ... Seat reservation program, 150 ... Provision information, 160, 165 ... Reservation information, 200 ... Network

Claims (9)

A seat reservation device for accepting reservations for a plurality of vacant seats that are generated at a time in a restaurant and provided to a customer as one body,
A vacant seat information table storing vacant seat information including vacant seat identification information, information indicating a start time range, and information indicating the number of vacant seats;
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. An information registration unit for storing the added vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A transmission unit that transmits to one or more predetermined customer terminals by a push notification or message transmission service;
Reservation information that each of the predetermined customer terminals that has received the provision information transmitted by the transmission unit returns to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting unit that selects only one piece of reservation information according to a predetermined condition and accepts a reservation based on the selected reservation information;
A seat reservation device comprising:   The seat reservation device according to claim 1, wherein the starting point is a time when provided information is transmitted to one or more predetermined customer terminals by the transmission unit.   The seat reservation device according to claim 1, wherein the starting point is a time when reservation information is first received by the reservation receiving unit.   The seat reservation apparatus according to any one of claims 1 to 3, wherein the predetermined condition is to select reservation information at random. A priority list for storing priority information indicating the priority of each customer in the restaurant;
The predetermined condition is to select the reservation information transmitted by the customer terminal of the customer with the highest priority in the priority list for the restaurant,
The seat reservation apparatus according to any one of claims 1 to 3. The reservation information includes designated dish information indicating whether or not there is a reservation by a customer of the designated dish designated by the restaurant;
It is a precondition that the predetermined condition is to select reservation information including designated dish information indicating that there is a reservation for the designated dish in preference to reservation information including designated dish information indicating that there is no reservation for the designated dish. To
The seat reservation apparatus according to claim 4 or 5.   The seat reservation according to any one of claims 1 to 6, wherein the reservation information includes information on the number of seats equal to or less than the number of vacant seats and designated by a user of each predetermined customer terminal. apparatus. A seat reservation method for accepting reservations for a plurality of vacant seats generated at a time in a restaurant and provided to a customer as one body,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is added to the vacant seat occurrence information. Information registration step for storing the vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A sending step of sending to one or more predetermined customer terminals via a push notification or message sending service;
The predetermined customer terminal that has received the provision information transmitted in the transmission step is reservation information that is returned to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting step of selecting only one reservation information according to a predetermined condition from the list and accepting a reservation based on the selected reservation information;
A seat reservation method comprising: A seat reservation program for causing a computer to function as a seat reservation device that accepts reservations for a plurality of vacant seats that are generated at a time in a restaurant and are provided as a unit to a customer. Storage means for storing a vacant seat information table for storing vacant seat information including information indicating a start time range and information indicating the number of vacant seats;
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the start time range and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. Information registration means for storing the added vacant seat information in the vacant seat information table;
Provided information that is transmitted for each vacant seat identification information included in the vacant seat information and includes information indicating a start time range included in the vacant seat information and information indicating the number of vacant seats at a predetermined timing. A transmission means for transmitting to one or more predetermined customer terminals by a push notification or message transmission service;
Reservation information that each of the predetermined customer terminals that has received the provision information transmitted by the transmission means returns to the provision information, and is a start time within the range of the start time included in the provision information, Each of the reservation information received within the predetermined time when the predetermined information has been received from the predetermined starting point when the reservation information including the information of the start time designated by the user of the predetermined customer terminal is received. A reservation accepting means for selecting only one reservation information according to a predetermined condition and receiving a reservation based on the selected reservation information;
A seat reservation program that acts as.

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