JP2020004444A - Seat reservation device, method for seat reservation, and seat reservation program - Google Patents

Abstract

To provide a customer with a time for consideration to determine whether the customer should make a reservation for a seat.SOLUTION: An information registration unit 10 receives unoccupied seat generation information including information on the range of a time for start and the number of unoccupied seats from a restaurant terminal 2, and stores unoccupied seat information as information including the unoccupied seat generation information and unoccupied seat identification information into an unoccupied seat information table 130. A sending unit 20 sends provision information including information on the range of the time for starting in the unoccupied seat information and the number of unoccupied seats to at least one predetermined customer terminal 3 by a push notification or a message sending service. A reservation reception unit 30 receives, from each predetermined customer terminal 3, reservation information including information on the time for starting which is in the range in the provision information and is specified by the user of each predetermined customer terminal 3, and selects one piece of reservation information from the reservation information received within a predetermined length of time from a predetermined point according to a predetermined condition when the predetermined length of time has passed since the predetermined point, and receives a reservation based on the selected reservation information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a seat reservation device, a seat reservation method, and a seat reservation program for receiving a reservation of a vacant seat when a vacant seat occurs in a restaurant.

  Cancellation immediately before reservation at a restaurant (advance cancellation, so-called Dotacan), and No show (even though you have made a reservation, do not contact the restaurant at the date and time, or ignore the restaurant's notification Is not only a restaurant, but also a consumer. Therefore, the Ministry of Economy, Trade and Industry has published Non-Patent Document 1.

  Non-Patent Document 1 describes purchase and resale of cancellation (paid reservation) as one of IT utilization examples. This is because the diners club (registered trademark) purchases the vacant seats of the restaurant caused by the last cancellation, and gives the diners club (registered trademark) members the vacant seats of the restaurant through the communication application LINE (registered trademark) in real time. It is a mechanism to notify and resell. Members can make reservations and payments through "Pocket Concierge" operated by Pocket Concierge Co., Ltd.

Expert Study Group on Improvement of the External Environment for High Value-Added Service Industry, "No Show (Unauthorized Cancellation at Restaurants) Countermeasures Report", Ministry of Economy, Trade and Industry, November 1, 2018

In the patronage reservation described in Non-Patent Document 1, the vacancy of a restaurant is notified to a plurality of members in real time through LINE (registered trademark). For this reason, there is a possibility that the reservation requests for vacant seats by the plurality of members may compete with each other.
When a table or a private room is vacant in a restaurant, a plurality of vacant seats are generated at the same time. Since the plurality of vacant seats cannot be divided and are provided as one, a member who wants to reserve these vacant seats has to gather a plurality of people.
If a vacancy reservation for one person is still accepted, if multiple vacancy reservations offered as a unit are accepted on a first-come, first-served basis, careful members can give up reservations because they do not want to make a reservation without careful consideration There is. In addition, a member who has made a reservation request in a hurry may cancel the reserved vacant seat without gathering the number of members.

  An object of the present invention is to provide a seat reservation device, a seat reservation method, and a seat reservation program that can give a customer time to consider whether to request reservation of a plurality of vacant seats provided integrally. .

In order to achieve the above object, the seat reservation device of the present invention comprises:
A seat reservation device that accepts a reservation of a plurality of vacant seats that occur at a time in a restaurant at one time and is provided to the customer as a unit,
Vacant seat identification information, vacant seat information table storing vacant seat information including information indicating a range of start time, and information indicating the number of vacant seats,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. An information registration unit that stores the added vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. A transmission unit for transmitting to one or more predetermined customer terminals by a push notification or a message transmission service;
The reservation information that the predetermined customer terminals that have received the provision information transmitted by the transmission unit reply to the provision information, and are start times within a start time range included in the provision information. Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving unit that selects only one piece of reservation information according to a predetermined condition from among the above, and receives a reservation based on the selected reservation information;
Is provided.

Preferably, the seat reservation device of the present invention comprises:
The starting point is when the reservation information is first received by the reservation receiving unit.

Preferably, the seat reservation device of the present invention comprises:
The starting point is when the provided information is transmitted to one or more predetermined customer terminals by the transmission unit.

Preferably, the seat reservation device of the present invention comprises:
The predetermined condition is that the reservation information is selected at random.

Preferably, the seat reservation device of the present invention comprises:
With a priority list storing priority information indicating the priority of each customer in the restaurant,
The predetermined condition is to select the reservation information transmitted by the customer terminal of the customer with the highest priority in the priority list of the restaurant.

Preferably, the seat reservation device of the present invention comprises:
The reservation information includes designated food information indicating whether or not a customer has reserved a designated food designated by the restaurant,
The precondition is that the predetermined condition is to select the reservation information including the designated dish information indicating that the designated dish is reserved, in preference to the reservation information including the designated dish information indicating that the designated dish is not reserved. I do.

Preferably, the seat reservation device of the present invention comprises:
The reservation information includes information on the number of seats less than or equal to the number of vacant seats and designated by the user of each of the predetermined customer terminals.

Further, the seat reservation method of the present invention
A seat reservation method for receiving a reservation of a plurality of vacant seats that occur at a time in a restaurant at once and that is provided to the customer as a unit,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and vacant seat identification information is added to the vacant seat occurrence information. Information registration step of storing the vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. A transmitting step of transmitting to one or more predetermined customer terminals by a push notification or a message transmitting service;
The reservation information that each of the predetermined customer terminals that has received the provided information transmitted in the transmitting step is a reply to the provided information, and is a start time within a range of the start time included in the provided information. Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving step of selecting only one piece of reservation information according to a predetermined condition from among the above, and receiving a reservation based on the selected reservation information;
Is provided.

In addition, the seat reservation program of the present invention,
A seat reservation program that causes a computer to function as a seat reservation device that accepts a reservation of the vacant seats that are provided to the customer as a plurality of vacant seats that occur together at a time in a restaurant, and the computer includes the vacant seat identification information. Storage means for storing a vacant seat information table that stores vacant seat information including information indicating a range of start time and information indicating the number of vacant seats,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. Information registration means for storing the added vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. Sending means for sending to one or more predetermined customer terminals by push notification or message sending service;
The reservation information that the predetermined customer terminal that has received the provision information transmitted by the transmission unit returns the provision information, and is a start time within a start time range included in the provision information; Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving means for selecting only one piece of reservation information according to a predetermined condition from among them, and receiving a reservation based on the selected reservation information;
Function as

  ADVANTAGE OF THE INVENTION According to this invention, a customer can be given time to consider whether to request vacancy reservation.

It is a figure showing an example of a system including a seat reservation device concerning an embodiment of the present invention. It is a figure showing an example of a restaurant information table. It is a figure showing an example of a customer information table. It is a figure showing an example of a vacancy information table. It is a figure showing an example of two pieces of offer information transmitted simultaneously to a customer terminal, when a restaurant has two tables for six. It is a figure showing an example of a vacancy information display screen in a customer terminal. It is a figure showing an example of a condition selection screen in a customer terminal. It is a figure showing an example of reservation information received from a customer terminal. It is a figure showing an example of a dish selection screen in a customer terminal. It is a figure showing an example of a dish selection screen when a designated dish is not designated by a restaurant. It is a figure showing other examples of reservation information received from a customer terminal. It is a figure showing an example of the condition selection screen in the 1st modification. It is a figure showing an example of the flow of the seat reservation processing in the 1st modification. It is a figure showing an example of reservation information in the 1st modification. It is a figure showing an example of the condition selection screen in the 2nd modification. It is a figure showing an example of reservation information in the 3rd modification.

  Hereinafter, a seat reservation device, a seat reservation method, and a seat reservation program according to an embodiment of the present invention will be described in detail with reference to the drawings. In all the drawings describing the embodiments, common components are denoted by the same reference numerals, and repeated description is omitted.

FIG. 1 shows an example of a system including a seat reservation device 1 according to an embodiment of the present invention.
The seat reservation device 1 includes a CPU (Central Processing Unit), a main memory including a RAM (Random Access Memory) and the like, and a storage unit 100 including a hard disk and the like. The seat reservation device 1 can be realized by, for example, a computer. Further, the seat reservation device 1 can be realized by, for example, cloud computing.
The storage section 100 of the seat reservation device 1 stores a restaurant information table 110, a customer information table 120, an empty seat information table 130, and a seat reservation program 140.
The CPU of the seat reservation device 1 reads the seat re-reservation program 140 from the storage unit 100 to the main memory and executes the program, thereby realizing the functions of the information registration unit 10, the transmission unit 20, and the reservation reception unit 30. You.

The seat reservation device 1 is connected to a network 200. The network 200 is further connected to a plurality of restaurant terminals 2 and a plurality of customer terminals 3. The restaurant terminal 2 and the customer terminal 3 are, for example, a personal computer, a tablet PC, a smartphone, and the like.
The seat reservation device 1 can transmit and receive data to and from the restaurant terminal 2 and the customer terminal 3 via the network 200. In the present invention, the seat reservation device 1 can exchange data with the restaurant terminal 2 and the customer terminal 3 via a relay device such as a Web server or a push notification distribution server connected to the network 200. It is assumed that the seat reservation device 1 transmits and receives data to and from the restaurant terminal 2 and the customer terminal 3 mutually.

FIG. 2 shows an example of the restaurant information table 110.
The restaurant information table 110 stores restaurant information about restaurants that provide food. The restaurant information includes a restaurant ID (Identifier) 111, a password 112, a restaurant attribute 113, a mobile phone number 114, and an e-mail address 115.
The restaurant ID 111 is identification information for uniquely identifying a restaurant that uses the seat reservation device 1. The restaurant ID 111 is assigned to each restaurant using the seat reservation device 1 by the information registration unit 10, for example.
The password 112 is a password that is input when the employee of the restaurant logs in to the website or the like of the seat reservation device 1 from the restaurant terminal 2.
The restaurant attribute 113 includes a restaurant name, a restaurant address, a restaurant access method, a restaurant phone number, a URL of a restaurant homepage (Uniform Resource Locator), coordinates of the restaurant, and dishes provided by the restaurant. Of the restaurant, such as the type of the menu and the menu (menu).
The mobile phone number 114 is the mobile phone number of the restaurant terminal 2.
The e-mail address 115 is an e-mail address that can be received by the restaurant terminal 2.
Note that the restaurant information may include other information (for example, the IP address of the restaurant terminal 2) for the seat reservation device 1 to communicate with the restaurant terminal 2.

FIG. 3 shows an example of the customer information table 120.
The customer information table 120 stores customer information on customers who use the seat reservation device 1. The customer information includes a customer ID 121, a password 122, a mobile phone number 123, and an e-mail address 124.
The customer ID 121 is identification information for uniquely identifying a customer who uses the seat reservation device 1. The customer ID 121 is assigned to each customer who uses the seat reservation device 1 by the information registration unit 10, for example.
The password 122 is a password that is input when the customer logs in to the Web site or the like of the seat reservation device 1 from the customer terminal 3.
The mobile phone number 123 is a mobile phone number of the customer terminal 3.
The e-mail address 124 is an e-mail address that the customer terminal 3 can receive.
Note that the customer information may include other information (for example, an IP address of the customer terminal 3) for the seat reservation device 1 to communicate with the customer terminal 3.

FIG. 4 shows an example of the vacant seat information table 130.
The vacant seat information table 130 stores vacant seat information about vacant seats generated in restaurants. The vacant seat information includes a vacant seat ID 131, a restaurant ID 132, a start time range 133, the number of vacant seats 134, a provision form 135, and a designated dish 136.
The vacant seat ID 131 is identification information for uniquely identifying a vacant seat. In the present embodiment, the vacant seat ID 131 is assigned to one of a plurality of vacant seats that are generated at one time in a restaurant and collectively provided to the customer. For example, the vacant seat ID 131 is assigned to each table or each private room. Like the vacant seat information of vacant seat ID 131 = 0001 and the vacant seat information of vacant seat ID 131 = 0002 in FIG. 4, the vacant seat ID 131 is separately given even for seats of a plurality of tables canceled at the same time.
The restaurant ID 132 is identification information for uniquely identifying a restaurant that uses the seat reservation device 1. The restaurant ID 132 corresponds to the restaurant ID 111 in FIG.

The start time range 133 indicates the time from the first time to the last time when the restaurant can start providing food. The customer can start a meal in the restaurant at the start time. For example, in the vacant seat information of vacant seat ID 131 = 0001 in FIG. 4, since the start time range 133 is from 18:00 to 20:00, the customer can request a reservation by designating the start time between 18:00 and 20:00. .
The number 134 of vacant seats indicates the maximum number of vacant seats that can be reserved. For example, if a reservation for using a four-seater table by three people is canceled, four vacant seats are generated. At this time, 4 is set to the number 134 of vacant seats. In addition, when a reservation for using a private room with a maximum capacity of 16 people by 10 people is canceled, 16 vacant seats are generated. At this time, 16 is set to the number 134 of vacant seats.
The provision form 135 is a form in which vacant seats such as a table and a private room are provided.
The designated dish 136 is a dish whose content and number are designated by the restaurant. When the restaurant does not specify the designated dish, “none” is set in the designated dish 136. For example, in the vacant seat information of the vacant seat ID 131 = 0001, the course 2 for four persons is designated as the designated dish 136. As a restaurant, for example, a recommended dish of the restaurant or a dish scheduled to be provided by a reservation canceled immediately before can be designated as a designated dish.

Next, the operation of the seat reservation device 1 will be described.
The restaurant uses the restaurant terminal 2 to input registration information including a password 112, a restaurant attribute 113, a mobile phone number 114, and an email address 115 in order to use the seat reservation device 1. The restaurant terminal 2 transmits the registration information to the seat reservation device 1. Upon receiving the registration information, the information registration unit 10 assigns the restaurant ID 111 to the restaurant and registers the restaurant information of the restaurant in the restaurant information table 110.
Further, the customer uses the customer terminal 3 to input registration information including the password 122, the mobile phone number 123, and the e-mail address 124 in order to use the seat reservation device 1. The customer terminal 3 transmits the registration information to the seat reservation device 1. Upon receiving the registration information, the information registration unit 10 assigns a customer ID 121 to the customer, and registers the customer information of the customer in the customer information table 120.

  When there is a vacancy in a table, a private room, or the like, the restaurant employee inputs the range of the start time, the number of vacant seats, the provision form of the vacant seat, the content of the designated dish, or no designated dish in the restaurant terminal 2. The restaurant terminal 2 transmits the vacant seat generation information including the information on the range of the start time, the information indicating the number of vacant seats, the information on the provision form of the vacant seats, and the information indicating the content of the designated dish or the absence of the designated dish. Send to Upon receiving the vacant seat occurrence information, the information registration unit 10 generates a vacant seat ID 131, and creates the vacant seat information by adding the vacant seat ID 131 and the restaurant ID 132 to the vacant seat occurrence information. Then, the created vacant seat information is stored in the vacant seat information table 130.

For example, when a reservation is canceled immediately before the start time of a reservation at a restaurant and a vacancy occurs, the restaurant wants to inform the customer of the vacancy as soon as possible. In this case, instead of waiting for the customer to search for a vacancy, the customer is notified of the vacancy by push notification, e-mail, or a message transmission service such as SMS (Short Message Service) or MMS (Multimedia Messaging Service). It is desirable.
Therefore, in the present embodiment, when the vacant seat information is stored in the vacant seat information table 130, the transmitting unit 20 immediately transmits the provided information 150 shown in FIG. 5 to one or more predetermined customer terminals 3 by a push notification or a message transmitting service. Send.

FIG. 5 shows an example of two pieces of provided information 150 that are transmitted to the customer terminal 3 at the same time when there are two free tables for six in a restaurant.
The provision information 150 includes a vacant seat ID 151, restaurant information 152, a start time range 153, the number of vacant seats 154, and a provision form 155.
The vacant seat ID 151 is identification information for uniquely identifying a vacant seat. The vacant seat ID 151 corresponds to the vacant seat ID 131 in FIG.
The restaurant information 152 is selected from the restaurant attributes 113 in FIG. 2 that are necessary to display the vacant seat information display screen in FIG. 6 on the customer terminal 3. The restaurant information 152 includes, for example, information such as the name of the restaurant, the type of food provided by the restaurant, the access method to the restaurant, the telephone number of the restaurant, the URL of the restaurant homepage, the coordinates of the restaurant, and the like.
The start time range 153, the number of vacant seats 154, and the provision form 155 are the same as the start time range 133, the number of vacant seats 134, and the provision form 135 included in the vacancy information of the restaurant stored in the vacancy information table 130, respectively. It is.
In the present embodiment, it is assumed that the provision information 150 is transmitted for each vacant seat ID 151. That is, in the example of FIG. 5, it is assumed that two pieces of provided information 150, that is, provided information 150 with vacant seat ID 151 = 0001 and provided information 150 with vacant seat ID 151 = 0002 are transmitted at the same time.

The transmitting unit 20 selects predetermined customer terminals 3 as follows, and transmits the provided information 150 to those customer terminals 3.
For example, the storage unit 100 stores a customer list (not shown) for each restaurant indicating a customer of each restaurant. When the customer ID 121 in FIG. 3 is registered in the customer list, the transmission unit 20 selects the customer terminal 3 corresponding to the customer ID 121 and transmits the provided information 150.
Further, for example, the storage unit 100 stores a favorite list (not shown) for each customer indicating a restaurant that each customer is interested in. When the restaurant ID 111 of FIG. 2 is registered in the favorite list of each customer, the transmission unit 20 selects the customer terminal 3 corresponding to the customer ID 121 of the customer and transmits the provided information 150.
Further, for example, the transmission unit 20 selects the customer terminal 3 existing near the restaurant terminal 2 (for example, within 300 m), and transmits the provided information 150.

  In addition, the storage unit 100 stores a blacklist for each restaurant or the entire customer (not shown). When the customer ID 121 in FIG. 3 is registered in the blacklist, the transmission unit 20 stores the customer ID 121 in the blacklist. The corresponding customer terminal 3 may be excluded from the selection, and the provision information 150 may not be transmitted to the customer terminal 3.

In the case of providing a push notification of the provided information 150, the transmission unit 20 pushes the provided information 150 to each customer terminal 3 by installing a dedicated application for the push notification on the customer terminal 3 and operating the dedicated application on the customer terminal 3. can do.
Further, for example, the transmission unit 20 can push-notify a message including the provided information 150 to a plurality of customer terminals 3 registered as friends by using a message simultaneous distribution function of a LINE (registered trademark) official account. LINE (registered trademark) is an application provided by LINE (registered trademark). When LINE (registered trademark) is used, a friend registration function can be used instead of the above-described customer list or favorite list. Alternatively, the friend registration function can be linked to the customer list and the favorite list.

For example, upon receiving the provided information 150 of FIG. 5, the customer terminal 3 displays the vacant seat information display screen of FIG. On the vacant seat information display screen, a description of the restaurant, vacant seat information, and a range of start time are displayed. A selection button is displayed at the bottom of the vacant seat information display screen. When the customer taps the selection button, the screen of the customer terminal 3 transits to the condition selection screen of FIG. 7 displayed on the website of the seat reservation device 1.
The condition selection screen of FIG. 7 includes a selection column for the start time of the reservation, a selection column for the number of persons to be reserved for each table, and a layout diagram of the table in the restaurant. At the bottom of the condition selection screen, a reservation button and a menu button are displayed. The condition selection screen of FIG. 7 is displayed when the provided information 150 of FIG. 5 is received. On this condition selection screen, the start time can be selected in the range from 18:00 to 20:00, and the number of reserved persons of six or less can be selected for each of Table 1 and Table 2.

When the customer selects the start time and the number of reservations on the condition selection screen and taps the reservation button, the reservation information 160 in FIG. 8 is transmitted to the seat reservation device 1 from the Web site.
The reservation information 160 includes a vacant seat ID 161, a start time 162, and the number of seats 163.
The vacant seat ID 161 is identification information for uniquely identifying a vacant seat. In the example of FIG. 8, the vacant seat ID 161 is the vacant seat ID 151 included in any of the provided information 150 of FIG.
The start time 162 is a time included in the start time range 153 in FIG. 5 and is a start time specified by the user of the customer terminal.
The number of seats 163 is the number of seats designated by the user of the customer terminal, and indicates the number of reserved seats. The number of seats 163 is equal to or less than the number of empty seats 154 included in the provided information 150. For example, even when the number 154 of vacant seats in the provided information 150 is set to 6, the number of reserved persons = 5 is selected on the condition selection screen in FIG. 7 and the number of seats 163 is set to 5 as shown in FIG. Can be.

It should be noted that the reservation information 160 is what each customer terminal 3 that has received the provided information 150 transmitted by the transmitting unit 20 replies to the provided information 150. In the selection screen of FIG. 7, five people are selected for table 1 and zero people are selected for table 2. Therefore, in the example of FIG. 8, only the reservation information 160 is transmitted as a reply to the provided information 150 including the vacant seat ID 161 = 001. When one or more reserved persons are selected in Table 2 as well, the reservation information 160 as a reply to the provided information 150 including the vacant seat ID 161 = 001 and the reply to the provided information 150 including the vacant seat ID 161 = 002. And the reservation information 160 are transmitted.
Further, the example of the provided information 150 in FIG. 5 is an example in a case where the restaurant has two tables available. In this example, each provided information 150 needs to include the vacant seat ID 151 in order to distinguish the two provided information 150. On the other hand, as shown in the vacant seat information of the vacant seat ID 131 = 0101 and the vacant seat ID 131 = 0301 in FIG. 4, only one table or private room is vacant in the restaurant, and the transmitting unit 20 transmits one table or private room. When the provided information 150 is transmitted to the customer terminal 3, the reservation receiving unit 30 can identify the vacant seat ID 151 by using information (for example, a mobile phone number or an IP address) for identifying the customer terminal 3 that has returned the reservation information 160. . In this case, the provision information 150 may not include the vacant seat ID 151, and the reservation information 160 may not include the vacant seat ID 161.

Alternatively, when the customer selects the start time and the number of reservations on the selection screen of FIG. 7 and taps the menu button, the Web site of the seat reservation device 1 transmits a menu display request to the seat reservation device 1. Upon receiving the menu display request, the transmitting unit 20 responds to the request by indicating the designated dish 136 included in the vacant seat information stored in the vacant seat information table 130 and the restaurant information of the restaurant information stored in the restaurant information table 110. The menu information indicating the restaurant menu included in the attribute 113 is transmitted to the Web site. When the website receives the menu information, the screen of the customer terminal 3 transits to the dish designation screen of FIG. 9 displayed by the website.
The dish designation screen displays a designated dish and a selection button for selecting the designated dish, displays each dish (courses 1 to 5 in FIG. 9) provided at the restaurant, and the number of reservations for each dish. And a selection field for selecting At the bottom of the selection screen, a reservation button is displayed. In the example of FIG. 9, course 2 for four people is designated as the designated dish.
The customer can specify the food to be reserved on the food specification screen in FIG. In the example of FIG. 9, the customer has designated a course 2 for four persons, which is a designated dish, and a course 3 for one person, for reservation.
If the designated food 136 = none in the vacant seat information stored in the vacant seat information table 130 in FIG. 4, as shown in FIG. 10, the dish designation screen displays the designated dish and selects the designated dish. Does not include select button.

When the customer taps the reservation button on the dish designation screen of FIG. 9 or FIG. 10, the reservation information 165 of FIG. 11 is transmitted to the seat reservation device 1 from the website.
The reservation information 165 includes a vacant seat ID 161, a start time 162, a number of seats 163, a designated dish 166, and a selected dish 167.
The vacant seat ID 161, the start time 162, and the number of seats 163 are the same as those of the reservation information 160 in FIG.
The designated dish 166 indicates whether or not the customer has selected the designated dish 136 designated by the restaurant. That is, the designated dish 166 indicates whether or not the customer has reserved the designated dish.
The selected dish 167 indicates a dish other than the designated dish, which has been reserved by the customer, and the number of persons reserved.

The provided information 150 is transmitted to a plurality of customers by a push notification or a message transmission service, and only one customer can reserve a vacant seat specified by the provided information 150. Moreover, customers have to gather together for meals in order to reserve seats for tables and private rooms. If the reservation accepting unit 30 accepts the reservation of the customer who first requested the vacancy reservation, since a cautious customer does not want to make a reservation without careful consideration, there is a possibility that the reservation request for the vacant seat may be abandoned. is there. This leads to a decrease in the number of customers who request vacancy reservation. Further, when the reservation receiving unit 30 receives a reservation made by a customer who has made an appointment, the customer may regret the reservation and cancel the reserved seat. This increases the likelihood that empty seats will not be used.
Therefore, when a predetermined time has elapsed from the predetermined starting point, the reservation receiving unit 30 extracts one of the pieces of reservation information 160 and 165 from the respective pieces of reservation information 160 and 165 received within the predetermined time according to a predetermined condition. A reservation based on the selected reservation information 160 and 165 is received. That is, the reservation based on the selected reservation information 160 and 165 is determined.

Here, the predetermined starting point is, for example, when the reservation receiving unit 30 first receives the reservation information 160 and 165. In this case, the predetermined time is, for example, 1 minute or more and 1 hour or less.
Alternatively, the predetermined starting point is, for example, when the provided information 150 is transmitted to one or more predetermined customer terminals 3 by the transmission unit 20. In this case, when the reservation receiving unit 30 does not receive the reservation information 160 or 165 within the predetermined time, for example, the reservation receiving unit 30 receives a reservation based on the reservation information 160 or 165 received first after the predetermined time has elapsed. In this case, the predetermined time is, for example, not less than 3 minutes and not more than 1 hour.

When there are few vacant seats, such as when there is a vacancy in a two-seat table, it is conceivable that the customer can gather the number of people to make a reservation in a short time. In this case, the predetermined time may be short.
On the other hand, when there are many vacant seats, such as when there is a vacancy in a private room with a maximum capacity of 16 people, it is considered that the customer needs a long time to gather the number of people to make a reservation. In this case, it is desirable that the predetermined time is long. If the predetermined time is long, the reservation accepting unit 30 transmits a message to the effect that the reservation is being selected to the customer terminal 3 that has transmitted the reservation information 160 and 165, or is notified of the reservation selection result. It is desirable to transmit information indicating the waiting time until the start.

The predetermined condition is, for example, that the reservation information 160, 165 is selected at random. In this case, when a predetermined time has elapsed, the reservation receiving unit 30 randomly selects the reservation information 160 and 165 from among the pieces of reservation information 160 and 165 received within the predetermined time.
Alternatively, for example, the storage unit 100 stores a priority list that stores priority information indicating the priority of each customer for each restaurant. Then, the predetermined condition is such that when the predetermined time has elapsed, among the reservation information 160 and 165 received within the predetermined time, the customer having the highest priority in the priority list of the restaurant is displayed. Is to select the reservation information 160, 165 transmitted from the customer terminal 3 of the customer. For example, it is conceivable to raise the priority of a customer who has registered credit card information to pay for a dish or a customer who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each customer who uses each restaurant. When a predetermined time has elapsed, the reservation reception unit 30 determines, from among the reservation information 160 and 165 received within the predetermined time, the customer having the highest priority in the priority list for each restaurant. The reservation information 160 and 165 transmitted from the customer terminal 3 are selected.

The reservation information 165 in FIG. The designated dish 166 is designated dish information indicating whether or not the customer has reserved the designated dish.
The prerequisite of the above-described predetermined condition is that the reservation information 165 including the designated dish information indicating that there is reservation of the designated dish is selected in preference to the reservation information 165 including the designated dish information indicating that there is no reservation of the designated dish. Is also good.
For example, the reservation receiving unit 30 first selects the reservation information 165 that satisfies a predetermined condition from the reservation information 165 including the designated dish information indicating that there is a reservation for the designated dish, and makes a reservation based on the selected reservation information 165. Accept. Then, when there is no reservation information 165 satisfying a predetermined condition in the reservation information 165 including the designated dish information indicating that there is a reservation for the designated dish, or the reservation information 165 including the designated dish information indicating that there is a reservation for the designated dish is included. When the reservation information does not exist, the reservation receiving unit 30 selects the reservation information 165 satisfying a predetermined condition from the reservation information 165 including the designated dish information indicating that there is no reservation of the designated dish, and makes a reservation based on the selected reservation information 165. Accept.
As a result, it is considered that the number of customers who select a designated dish and request a reservation increases. For example, if a dish scheduled to be provided in a reservation canceled immediately before is designated as a designated dish, a reservation by a customer who selects the dish is preferentially accepted, so that it is possible to effectively use the ingredients without throwing away the ingredients. More likely to be possible.

In the above-described embodiment, an example is described in which the vacant seat occurrence information and the vacant seat information include information indicating the content of the designated dish or the absence of the designated dish, but the present invention is also applicable to a case where the vacant seat occurrence information and the vacant seat information do not include this information. Can be applied. That is, the present invention can also be applied to a case where the vacant seat information stored in the vacant seat information table 130 does not include the designated dish 136.
Hereinafter, three modified examples in this case will be described.
First Modification: The customer can only request a reservation for all 154 vacant seats included in the provided information 150, and the number of reserved people and the dishes are specified when eating at a restaurant.
Second Modification: A customer can request a reservation by specifying the number of reservations, and the food is specified when eating at a restaurant.
Third Modification: A customer can request a reservation by designating the number of reservations and a dish.

In the first modification, the provided information 150 has the same configuration as that of the above-described embodiment (FIG. 5). The vacant seat information display screen has the same configuration as that of the above-described embodiment (FIG. 6).
FIG. 12 shows an example of a condition selection screen according to the first modification. Unlike the condition selection screen of FIG. 7, the condition selection screen of FIG. 12 does not display a selection field for the number of reserved persons and a menu button for each table, and only a reservation button is displayed at the bottom of the screen.
FIG. 13 shows an example of a flow of a seat reservation process in the first modification.
When there is a vacancy in a table, a private room, or the like, the employee of the restaurant inputs the range of the start time, the number of vacant seats, and the provision form to the restaurant terminal 2. The restaurant terminal 2 transmits to the seat reservation device 1 vacancy occurrence information including information on the range of the start time, information indicating the number of vacant seats, and information on the provision form of the vacant seats (S1). The information registration unit 10 creates vacant seat information by adding the vacant seat ID 131 and the restaurant ID 132 to the vacant seat occurrence information, and stores the vacant seat information in the vacant seat information table 130 (S2).
The transmitting unit 20 transmits the provided information 150 including the information indicating the range of the start time, the information indicating the number of vacant seats, and the information of the providing mode to one or more predetermined customer terminals 3 by a push notification or a message transmitting service. (S3).

  Upon receiving the provided information 150, the customer terminal 3 displays the vacant seat information display screen of FIG. On the vacant seat information display screen, a description of the restaurant, vacant seat information, and a start time range are displayed. When the customer taps the selection button displayed at the bottom of the vacant seat information display screen, the screen of the customer terminal 3 transits to the condition selection screen of FIG. The condition selection screen includes a selection column for a reservation start time, a layout of a table in a restaurant, and a reservation button. When the customer selects a start time on the condition selection screen and taps a reservation button displayed at the bottom, reservation information 168 shown in FIG. 14 is transmitted to the seat reservation device 1. The reservation information 168 includes a start time 162 specified by the user of each customer terminal 3. However, unlike the reservation information 160 of FIG. 8, the reservation information 168 does not include the number of seats 163.

When the reservation receiving unit 30 does not receive the reservation information 168 including the information of the start time from the customer terminal 3 (S4: No), the process returns to step S3.
When the reservation receiving unit 30 receives the reservation information 168 (S4: Yes), when the predetermined time has elapsed from the predetermined starting point, the reservation receiving unit 30 reads out the respective pieces of reservation information 168 received within the predetermined time. , And selects only one piece of reservation information 168 according to a predetermined condition, and accepts a reservation based on the selected reservation information 168 (S5).

In the second modification, the provision information 150 and the reservation information 160 have the same configuration as that of the above-described embodiment (FIGS. 5 and 8). The vacant seat information display screen has the same configuration as that of the above-described embodiment (FIG. 6).
FIG. 15 shows an example of a condition selection screen according to the second modification. Unlike the condition selection screen of FIG. 7, no menu button is displayed on the condition selection screen of FIG. 15, and only a reservation button is displayed at the bottom of the screen. In this case, when the customer taps the reservation button, the reservation information 160 in FIG.

In the third modification, the provided information 150 has the same configuration as that of the above-described embodiment (FIG. 5). The vacant seat information display screen and the condition selection screen have the same configuration as that of the above-described embodiment (FIGS. 6 and 7). The dish selection screen has the same configuration as FIG. 10 in the above-described embodiment.
In this case, when the customer taps the reservation button on the dish selection screen, the reservation information 169 in FIG. The reservation information 169 does not include the designated dish 166, unlike the reservation information 165 of FIG.

The restaurant can transmit the vacancy occurrence information to the seat reservation device 1 by using the restaurant terminal 2 at any time, not only when the reservation is canceled but the vacant seat is generated, but also when there is a vacant seat.
If the reservation of the vacant seat is not confirmed, the transmitting unit 20 may repeatedly transmit the provided information 150 to the customer terminal 3 at a predetermined timing until the end time of the start time range 153 has passed.

  Further, in the above-described embodiment, the restaurant terminal 2 and the customer terminal 3 are separate terminals, but the restaurant terminal 2 also serves as the customer terminal 3, and the customer who visits the restaurant is assigned to the employee of the restaurant. The reservation information 160, 165, 168, 169 may be transmitted using the restaurant terminal 2 upon request.

ADVANTAGE OF THE INVENTION According to this invention, a customer can be given time to consider whether to request vacancy reservation.
Further, according to the present invention, it is possible to preferentially receive a reservation made by a customer important for a restaurant.
Furthermore, according to the present invention, the food scheduled to be provided in the reservation canceled immediately before is designated as the food of the restaurant, so that the reservation by the customer who selects the food is preferentially received, so that the food is used. There is a high possibility that it can be used effectively without being thrown away.

  As described above, the embodiments of the present invention have been described. However, various modifications and combinations necessary for the convenience of design or operation and other factors are described in the claims and the embodiments of the invention described in the claims. Are included in the scope of the invention corresponding to a specific example.

DESCRIPTION OF SYMBOLS 1 ... Seat reservation apparatus, 2 ... Restaurant terminal, 3 ... Customer terminal, 10 ... Information registration part, 20 ... Transmission part, 30 ... Reservation reception part, 100 ... Storage part, 110 ... Restaurant information table, 120 ... Customer information Table, 130: vacant seat information table, 140: seat reservation program, 150: provided information, 160, 165, 168, 169: reservation information, 200: network

Claims (9)

A seat reservation device that accepts a reservation of a plurality of vacant seats that occur at a time in a restaurant at one time and is provided to the customer as a unit,
Vacant seat identification information, vacant seat information table storing vacant seat information including information indicating a range of start time, and information indicating the number of vacant seats,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. An information registration unit that stores the added vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. A transmission unit for transmitting to one or more predetermined customer terminals by a push notification or a message transmission service;
The reservation information that each of the predetermined customer terminals that has received the provision information transmitted by the transmission unit replies to the provision information, and is a start time within a start time range included in the provision information. Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving unit that selects only one piece of reservation information according to a predetermined condition from among the above, and receives a reservation based on the selected reservation information;
A seat reservation device comprising:   The seat reservation device according to claim 1, wherein the starting point is a time when reservation information is first received by the reservation reception unit.   The seat reservation device according to claim 1, wherein the starting point is a time when provided information is transmitted to one or more predetermined customer terminals by the transmission unit.   4. The seat reservation device according to claim 1, wherein the predetermined condition is that reservation information is selected at random. 5. With a priority list storing priority information indicating the priority of each customer in the restaurant,
The predetermined condition is to select the reservation information transmitted by the customer terminal of the highest priority customer in the priority list for the restaurant,
The seat reservation device according to any one of claims 1 to 3. The reservation information includes designated food information indicating whether or not a customer has reserved a designated food designated by the restaurant,
The precondition is that the predetermined condition is to select the reservation information including the designated dish information indicating that the designated dish is reserved, in preference to the reservation information including the designated dish information indicating that the designated dish is not reserved. Do
The seat reservation device according to any one of claims 1 to 5.   The seat reservation according to any one of claims 1 to 6, wherein the reservation information includes information on a number of seats less than the number of the vacant seats and designated by a user of each of the predetermined customer terminals. apparatus. A seat reservation method for receiving a reservation of a plurality of vacant seats that occur at a time in a restaurant at once and that is provided to the customer as a unit,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and vacant seat identification information is added to the vacant seat occurrence information. Information registration step of storing the vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. A transmitting step of transmitting to one or more predetermined customer terminals by a push notification or a message transmitting service;
The reservation information that each of the predetermined customer terminals that has received the provided information transmitted in the transmitting step is a reply to the provided information, and is a start time within a range of the start time included in the provided information. Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving step of selecting only one piece of reservation information according to a predetermined condition from among the above, and receiving a reservation based on the selected reservation information;
Seat reservation method provided with. A seat reservation program that causes a computer to function as a seat reservation device that accepts a reservation of the vacant seats that are provided to the customer as a plurality of vacant seats that occur together at a time in a restaurant, and the computer includes the vacant seat identification information. Storage means for storing a vacant seat information table that stores vacant seat information including information indicating a range of start time and information indicating the number of vacant seats,
The vacant seat occurrence information transmitted from the restaurant terminal and including the information indicating the range of the start time and the information indicating the number of vacant seats is received, and the vacant seat identification information is included in the vacant seat occurrence information. Information registration means for storing the added vacant seat information in the vacant seat information table;
The provided information transmitted for each vacant seat identification information included in the vacant seat information, and includes the information indicating the range of the start time included in the vacant seat information and the information indicating the number of vacant seats, at a predetermined timing. Sending means for sending to one or more predetermined customer terminals by push notification or message sending service;
The reservation information that the predetermined customer terminal that has received the provision information transmitted by the transmission unit returns the provision information, and is a start time within a start time range included in the provision information; Receiving the reservation information including the information on the start time specified by the user of the predetermined customer terminal, and when the predetermined time has elapsed from the predetermined starting point, the respective reservation information received within the predetermined time; A reservation receiving means for selecting only one piece of reservation information according to a predetermined condition from among them, and receiving a reservation based on the selected reservation information;
A seat reservation program to function as.

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