JP2021057051A - Seat reservation device, seat reservation method, and seat reservation program - Google Patents

Abstract

To provide a seat reservation device, a seat reservation method, and a seat reservation program capable of giving time for examining whether to request reservation for a plurality of vacant seats provided as a single body to a customer by enabling a restaurant to determine whether to notify the customer of the fact that vacant seats exist.SOLUTION: A seat reservation device 1A achieves a function of each unit to an information registration unit 10A, a transmission unit 20A, and a reservation reception unit 30 by reading and executing a seat reservation program 140A. The information registration unit registers restaurant information in a restaurant information table 110, and customer information in a customer information table 120. When a restaurant terminal 2 transmits provision instruction information including information showing a reservable time zone and information showing the number of vacant seats to the seat reservation device, the information registration unit stores vacant seat information in a vacant seat information table 130. The reservation reception unit 30 selects reservation information among respective reservation information received within a prescribed time according to a prescribed condition, and receives a reservation based on the selected reservation information.SELECTED DRAWING: Figure 1

Description

The present invention relates to a seat reservation device that accepts reservations for vacant seats when a vacant seat occurs in a restaurant, a seat reservation method, and a seat reservation program.

Cancellation immediately before the reservation at the restaurant (advance cancellation, so-called slapstick), and No show (even though the reservation was made, the restaurant is not contacted at that date or time, or the restaurant contact is ignored. Do not come to the store) is causing losses not only to restaurants but also to consumers. Therefore, the Ministry of Economy, Trade and Industry has published Non-Patent Document 1.

Non-Patent Document 1 describes the purchase and resale (favorite reservation) of cancellation as one of the IT utilization cases. This is because the Diners Club (registered trademark) purchases the vacant seats of the restaurant caused by the previous cancellation, and the vacant seats of the restaurant are displayed in real time to the Diners Club (registered trademark) members through the communication app LINE (registered trademark). It is a mechanism to announce and resell to. Members can make reservations and make payments through "Pocket Concierge" operated by Pocket Concierge Co., Ltd.

Further, Patent Document 1 describes a customer management device that delivers vacant seat information indicating that a vacant seat has occurred to a predetermined customer's contact information when a table reservation is canceled at a restaurant.

Japanese Patent No. 6453950

Study session for experts on external environment improvement for high added value of service industry, "No show (unauthorized cancellation at restaurants) countermeasure report", Ministry of Economy, Trade and Industry, November 1, 2018

In the patronage reservation described in Non-Patent Document 1, the vacant seats of the restaurant are notified to a plurality of members in real time through LINE (registered trademark). Therefore, there is a possibility that the reservation requests for vacant seats by these plurality of members will compete with each other.
When vacant seats occur at a table, private room, or the like in a restaurant, a plurality of vacant seats occur at the same time. Since these multiple vacant seats cannot be divided and are provided as a unit, the member who intends to reserve these vacant seats must gather multiple people.
If you reserve a vacant seat for one person, if you accept multiple vacant seat reservations provided as a unit on a first-come-first-served basis, careful members can give up the reservation because they do not want to make a reservation without careful consideration. There is sex. In addition, a member who hastily requested a reservation may cancel the reserved vacant seat without gathering the number of people.

Further, the customer management device described in Patent Document 1 distributes vacant seat information to the customer. However, when a customer who receives vacant seat information calls a restaurant to reserve a vacant seat, an employee must answer the call, which may interfere with the business of the restaurant. In addition, depending on the congestion situation of the restaurant, it may not be desirable to accept re-booking of vacant seats.

An object of the present invention is that the restaurant can determine whether or not to notify the customer that there are vacant seats, and gives the customer time to consider whether or not to request the reservation of a plurality of vacant seats provided as a unit. It is to provide a seat reservation device, a seat reservation method, and a seat reservation program that can be used.

In order to achieve the above object, the seat reservation device of the present invention
A seat reservation device that accepts reservations for a plurality of vacant seats that are collectively provided to a customer at a restaurant.
When the provision instruction information including the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, which is the provision instruction information transmitted from the restaurant terminal used in the restaurant, is received. , Transmission of provision information including information indicating a reservable time zone and information indicating the number of vacant seats included in the provision instruction information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service. Department and
The reservation information that each predetermined customer terminal that has received the provision information transmitted by the transmission unit replies to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. A reservation reception unit that selects reservation information from each reservation information according to predetermined conditions and accepts reservations based on the selected reservation information.
To be equipped.

Preferably, the seat reservation device of the present invention is
The starting point is when the reservation information is first received by the reservation reception unit.

Preferably, the seat reservation device of the present invention is
The starting point is when the provided information is transmitted to one or more predetermined customer terminals by the transmitting unit.

Preferably, the seat reservation device of the present invention is
The predetermined condition is to randomly select reservation information.

Preferably, the seat reservation device of the present invention is
A priority list for storing priority information indicating the priority of each customer in the restaurant is provided.
The predetermined condition is to select the reservation information transmitted by the customer terminal of the customer having the highest priority in the priority list for the restaurant from the reservation information received within the predetermined time. is there.

Preferably, the seat reservation device of the present invention is
The provision instruction information and the provision information include information indicating a designated dish designated by the restaurant.
The reservation information includes designated food information indicating whether or not the customer has made a reservation for the designated food.
Among the multiple factors that determine the priority of the priority list, the presence or absence of a reservation by the customer of the designated dish is the most important, and the reservation reception department makes a reservation including the designated dish information indicating that the customer of the designated dish has a reservation. Prioritize and select information.

Preferably, the seat reservation device of the present invention is
The reservation information includes information on the number of seats which is equal to or less than the number of vacant seats and is designated by the user of each predetermined customer terminal.

Further, the seat reservation method of the present invention is:
It is a seat reservation method that accepts reservations for multiple vacant seats that occur collectively at a restaurant and are provided to customers as a unit.
When the provision instruction information including the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, which is the provision instruction information transmitted from the restaurant terminal used in the restaurant, is received. , Transmission of provision information including information indicating a reservable time zone and information indicating the number of vacant seats included in the provision instruction information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service. Steps and
The reservation information that each predetermined customer terminal that has received the provision information transmitted in the transmission step returns to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. A reservation acceptance step that selects reservation information from each of the reservation information according to predetermined conditions and accepts a reservation based on the selected reservation information, and
To be equipped.

In addition, the seat reservation program of the present invention
A seat reservation program that allows a computer to function as a seat reservation device that accepts reservations for a plurality of vacant seats that are collectively provided to customers at one time in a restaurant, and the computer is used in the restaurant. When the provision instruction information transmitted from the restaurant terminal to be provided, which includes the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, is received, the provision instruction is received. A transmission means for transmitting provided information including information indicating a reservable time zone and information indicating the number of vacant seats included in the information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service.
The reservation information that each predetermined customer terminal that has received the provision information transmitted by the transmission means replies to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. Reservation reception means that selects reservation information from each reservation information according to predetermined conditions and accepts reservations based on the selected reservation information.
To function as.

According to the present invention, the restaurant can determine whether or not to notify the customer that there are vacant seats, and gives the customer time to consider whether or not to request the reservation of a plurality of vacant seats provided as a unit. be able to.

It is a figure which shows an example of the system including the seat reservation apparatus which concerns on 1st Embodiment of this invention. It is a figure which shows an example of a restaurant information table. It is a figure which shows an example of the customer information table. It is a figure which shows an example of a vacancy information table. It is a figure which shows an example of the provision instruction information which a restaurant terminal sends when two vacancy of a 6-seat table occurs in a restaurant. It is a figure which shows an example of two provision information which is transmitted to a customer terminal at the same time when there are two empty tables for 6 people in a restaurant. It is a figure which shows an example of the vacant seat information display screen in a customer terminal. It is a figure which shows an example of the condition selection screen in a customer terminal. It is a figure which shows an example of the reservation information received from a customer terminal. It is a figure which shows an example of the dish selection screen in a customer terminal. It is a figure which shows an example of the reservation information when the designated dish and the selected dish are selected by a customer. It is a figure which shows an example of the dish selection screen in the case where the designated dish is not designated by a restaurant. It is a figure which shows an example of the reservation information in the case where the designated dish is not designated by a restaurant. It is a figure which shows an example of a priority list. It is a figure which shows an example of the condition selection screen in the 1st modification. It is a figure which shows an example of the flow of the seat reservation processing in the 1st modification. It is a figure which shows an example of the reservation information in the 1st modification. It is a figure which shows an example of the condition selection screen in the 2nd modification. It is a figure which shows an example of the reservation information in the 2nd modification. It is a figure which shows an example of the reservation information in the 3rd modification. It is a figure which shows an example of the system including the seat reservation apparatus which concerns on 2nd Embodiment of this invention. It is a figure which shows an example of the system including the seat reservation apparatus which concerns on 3rd Embodiment of this invention. It is a figure which shows an example of the reservation state information table. It is a figure which shows the reservation state of the restaurant illustrated in FIG. 23. It is a figure which shows an example of the provision instruction information which concerns on 3rd Embodiment. It is a figure which shows another example of the provision instruction information which concerns on 3rd Embodiment.

Hereinafter, the seat reservation device, the seat reservation method, and the seat reservation program according to the embodiment of the present invention will be described in detail with reference to the drawings. In all the drawings for explaining the embodiments, the common components are designated by the same reference numerals, and the repeated description will be omitted.

FIG. 1 shows an example of a system including the seat reservation device 1A according to the embodiment of the present invention.
The seat reservation device 1A includes a CPU (Central Processing Unit), a main memory composed of a RAM (Random Access Memory) and the like, and a storage unit 100 composed of a hard disk and the like. The seat reservation device 1A can be realized by a computer, for example. Further, the seat reservation device 1A can be realized by, for example, cloud computing.
The restaurant information table 110, the customer information table 120, the vacant seat information table 130, and the seat reservation program 140A are stored in the storage unit 100 of the seat reservation device 1A.
When the CPU of the seat reservation device 1A reads the seat reservation program 140A from the storage unit 100 into the main memory and executes it, the functions of the information registration unit 10A, the transmission unit 20A, and the reservation reception unit 30 are realized. ..

The seat reservation device 1A is connected to the network 200. Further, a plurality of restaurant terminals 2 and a plurality of customer terminals 3 are connected to the network 200. The restaurant terminal 2 and the customer terminal 3 are, for example, a personal computer, a tablet PC, a smartphone, or the like.
The seat reservation device 1A can send and receive data to and from the restaurant terminal 2 and the customer terminal 3 via the network 200. In the present invention, the seat reservation device 1A may send and receive data to and from the restaurant terminal 2 and the customer terminal 3 via a relay device such as a Web server or a push notification distribution server connected to the network 200. It is assumed that the seat reservation device 1A transmits / receives data to / from the restaurant terminal 2 and the customer terminal 3. The same applies to the seat reservation device 1B and the seat reservation device 1C, which will be described later.

FIG. 2 shows an example of the restaurant information table 110.
The restaurant information table 110 stores restaurant information about restaurants that serve food. The restaurant information includes a restaurant ID (Identifier) 111, a restaurant name 112, a restaurant attribute 113, a mobile phone number 114, and an e-mail address 115.
The restaurant ID 111 is identification information that uniquely identifies the restaurant.
The restaurant name 112 is the name of the restaurant.
The restaurant attribute 113 includes the address of the restaurant, the access method to the restaurant, the telephone number of the restaurant, the URL (Uniform Menu Locator) of the homepage of the restaurant, the coordinates of the restaurant, the type of food provided by the restaurant, and the like. Information indicating the attributes of restaurants such as menus (menus).
The mobile phone number 114 is the mobile phone number of the restaurant terminal 2.
The e-mail address 115 is an e-mail address that can be received by the restaurant terminal 2.
It is also possible to use the mobile phone number 115 or the e-mail address 116 as the restaurant ID 111 without explicitly including the restaurant ID 111 in the restaurant information.

FIG. 3 shows an example of the customer information table 120.
The customer information table 120 stores customer information about the customer. The customer information includes a customer ID 121, a name 122, a mobile phone number 123, and an e-mail address 124.
The customer ID 121 is identification information that uniquely identifies the customer.
The name 122 is the name of the customer.
The mobile phone number 123 is the mobile phone number of the customer terminal 3.
The e-mail address 124 is an e-mail address that can be received by the customer terminal 3.
It should be noted that the customer ID 121 may not be explicitly included in the customer information, and the mobile phone number 123 or the e-mail address 124 may be used as the customer ID 121.

FIG. 4 shows an example of the vacant seat information table 130.
The vacant seat information table 130 stores vacant seat information about vacant seats generated at the restaurant. The vacant seat information includes the vacant seat ID 131, the restaurant ID 132, the start time range 133, the number of vacant seats 134, the provision form 135, and the designated dish 136.
The vacant seat ID 131 is identification information that uniquely identifies the vacant seat. In the present embodiment, one vacant seat ID 131 is given to a plurality of vacant seats that are collectively generated at a restaurant and are provided to the customer as a unit. For example, the vacant seat ID 131 is assigned to each table, each private room, or the like. As in the vacant seat information of vacant seat ID 131 = 0001 and the vacant seat information of vacant seat ID 131 = 0002 in FIG. 4, the vacant seat ID 131 is separately assigned even if the seats of a plurality of tables are canceled at the same time.
The restaurant ID 132 is identification information that uniquely identifies the restaurant. The restaurant ID 132 corresponds to the restaurant ID 111 of FIG.

The start time range 133 indicates from the first time to the last time when the restaurant can start serving food. Customers can come to the store within the start time and start eating in the restaurant.
The start time range 133 is an example of information indicating a time zone in which a plurality of vacant seats can be reserved in the present invention (that is, from the first time to the last time when a customer can use a seat). If the customer has a uniform amount of time available to use the seat, the time when the customer ends the use of the seat can be specified by the time when the customer starts using the seat. For example, if a customer cancels a reservation for a table from 19:00 to 21:00 and there is an hour before and after the reservation for that table, the customer can reserve a vacant seat from 18:00 to 22:00. Up to. In this case, if the customer can use the seat uniformly for 2 hours, the start time range 133 is set from 18:00 to 20:00.
The vacant seat information may include information indicating the vacant seat use end time in addition to the start time range 133. When the vacant seat information includes the end time of use, it is possible to specify the time zone in which the vacant seat can be reserved by the range 133 of the start time and the end time of use.
Also, the vacant seat information may include the first time and the last time when the seat can be used instead of the start time range 133.

The number of vacant seats 134 indicates the maximum number of seats that the customer can reserve. For example, if the reservation for using a 6-seat table for 4 people is canceled, 6 vacant seats will be created. At this time, the number of vacant seats 134 is set to 6 or less. In addition, if the reservation for using a private room with a maximum capacity of 16 people for 10 people is canceled, 16 vacant seats will be generated. At this time, the number of vacant seats 134 is set to 16 or less.
The provision form 135 is a form in which a seat such as a table or a private room is provided.
The designated dish 136 is a dish whose content and number are designated by the restaurant. If the restaurant does not specify the designated dish, "None" is set for the designated dish 136. For example, in the vacant seat information of vacant seat ID 131 = 0001, course 2 for four people is designated as the designated dish 136. The restaurant can, for example, designate a recommended dish of the restaurant or a dish that was scheduled to be served by a reservation canceled immediately before as a designated dish.

Next, each part of the seat reservation device 1A will be described in detail.
In order to use the seat reservation device 1A, the restaurant employee uses the restaurant terminal 2 to provide restaurant registration information including the restaurant name 112, the restaurant attribute 113, the mobile phone number 114, and the e-mail address 115. input. The restaurant terminal 2 transmits the restaurant registration information to the seat reservation device 1A. Upon receiving the restaurant registration information, the information registration unit 10A assigns the restaurant ID 111 to the restaurant and registers the restaurant information of the restaurant in the restaurant information table 110. Alternatively, the administrator of the seat reservation device 1A may register the restaurant information in the restaurant information table 110.
Further, in order to use the seat reservation device 1A, the customer inputs customer registration information including a name 122, a mobile phone number 123, and an e-mail address 124 using the customer terminal 3. The customer terminal 3 transmits the customer registration information to the seat reservation device 1A. Upon receiving the customer registration information, the information registration unit 10A assigns the customer ID 121 to the customer and registers the customer information of the customer in the customer information table 120. Alternatively, the manager of the seat reservation device 1A may register the customer information in the customer information table 120.

When there is a vacancy in the table, private room, etc., the restaurant employee inputs the range of the start time, the number of vacant seats, the provision form of the vacant seats, the content of the designated dish, or no designated dish in the restaurant terminal 2. The restaurant terminal 2 provides seat reservation information including information indicating the range of the start time, information indicating the number of vacant seats, information on the provision form of the vacant seats, and information indicating the content of the designated dish or the absence of the designated dish. Send to 1A.

FIG. 5 shows an example of the provision instruction information 142A transmitted by the restaurant terminal 2 when two tables for 6 people become available in the restaurant.
The provision instruction information 142A includes a start time range 143, a number of vacant seats 144, a provision form 145, and a designated dish 146.
The start time range 143 indicates from the first time to the last time when the restaurant can start serving food. The start time range 143 corresponds to the start time range 133 in FIG.
The number of vacant seats 144 indicates the maximum number of seats that the customer can reserve. The number of vacant seats 144 corresponds to the number of vacant seats 134 in FIG.
The provision form 145 is a form in which vacant seats such as a table or a private room are provided. The provision form 145 corresponds to the provision form 135 of FIG.
The designated dish 146 is a dish whose content and number are designated by the restaurant. The designated dish 146 corresponds to the designated dish 136 of FIG.
The range of the start time 143, the number of vacant seats 144, and the designated dish 146 are such that when the provision instruction information 142A is transmitted to the seat reservation device 1A, the employee of the restaurant responds to the congestion situation of the restaurant and the situation of the ingredients. Set.

Upon receiving the provision instruction information 142A, the information registration unit 10A generates the vacant seat ID 131, and adds the vacant seat ID 131 and the restaurant ID 132 to the provision instruction information 142A to create the vacant seat information. Then, the created vacant seat information is stored in the vacant seat information table 130.

For example, if a slapstick or no show occurs at a restaurant, the restaurant wants to notify the customer as soon as possible that there are vacant seats. In this case, instead of waiting for the customer to search for vacant seats, the customer is notified of the existence of vacant seats by push notification, e-mail, or a message sending service such as SMS (Short Messaging Service) or MMS (Multimedia Messaging Service). Is desirable.
Therefore, in the present embodiment, when the vacant seat information is stored in the vacant seat information table 130, the transmission unit 20A immediately pushes the provided information 150 shown in FIG. 6 to one or more predetermined customer terminals 3 by a push notification or a message transmission service. Send.

FIG. 6 shows an example of two provided information 150 that are simultaneously transmitted to the customer terminal 3 when the restaurant has two empty tables for 6 people.
The provided information 150 includes a vacant seat ID 151, a restaurant name 152, a restaurant attribute 153, a start time range 154, a number of vacant seats 155, and a provision form 156.
The vacant seat ID 151 is identification information that uniquely identifies the vacant seat. The vacant seat ID 151 corresponds to the vacant seat ID 131 of FIG.
The restaurant name 152 is the name of the restaurant. The restaurant name 152 corresponds to the restaurant name 112 in FIG.
The restaurant attribute 153 is selected from the restaurant attributes 113 of FIG. 2 that are necessary for displaying the vacant seat information display screen of FIG. 7 on the customer terminal 3. The restaurant attribute 153 includes, for example, information such as the type of food provided by the restaurant, the access method to the restaurant, the telephone number of the restaurant, the URL of the homepage of the restaurant, and the coordinates of the restaurant.
The start time range 154, the number of vacant seats 155, and the provision form 156 are the same as the start time range 133, the number of vacant seats 134, and the provision form 135 included in the vacant seat information of the restaurant stored in the vacant seat information table 130, respectively. Is.
In the present embodiment, the provided information 150 is considered to be transmitted for each vacant seat ID 151. That is, in the example of FIG. 6, it is considered that two provided information 150, that is, the provided information 150 of the vacant seat ID 151 = 0001 and the provided information 150 of the vacant seat ID 151 = 0002 are transmitted at the same time.

The transmission unit 20A selects a predetermined customer terminal 3 as follows, and transmits the provided information 150 to the selected customer terminal 3.
For example, the storage unit 100 stores a customer list (not shown) for each restaurant showing customers of each restaurant. When the customer ID 121 of FIG. 3 is registered in the customer list, the transmission unit 20A selects the customer terminal 3 corresponding to the customer ID 121 and transmits the provided information 150.
Further, for example, the storage unit 100 stores a favorite list (not shown) for each customer indicating the restaurants that each customer is interested in. When the restaurant ID 111 of FIG. 2 is registered in the favorite list of each customer, the transmission unit 20A selects the customer terminal 3 corresponding to the customer ID 121 of the customer and transmits the provided information 150.
Further, for example, the transmission unit 20A selects the customer terminal 3 existing in the vicinity of the restaurant terminal 2 (for example, within 300 m) and transmits the provided information 150.

Further, the storage unit 100 stores a blacklist for each restaurant or the entire customer (not shown), and the transmission unit 20A stores the customer ID 121 in FIG. 3 in the customer ID 121 when the customer ID 121 in FIG. 3 is registered in the blacklist. The corresponding customer terminal 3 may be excluded from the selection so that the provided information 150 is not transmitted to the customer terminal 3.

When the provided information 150 is push-notified, the transmission unit 20A pushes the provided information 150 to each customer terminal 3 by installing the dedicated push notification application on the customer terminal 3 and operating the dedicated application on the customer terminal 3. can do.
Further, for example, the transmission unit 20A can push a message including the provided information 150 to a plurality of customer terminals 3 registered as friends by using the message simultaneous distribution function of the LINE (registered trademark) official account. LINE® is an app provided by LINE® Co., Ltd. When using LINE (registered trademark), the friend registration function may be linked with the customer list and / or the favorite list.

When the customer terminal 3 receives the provided information 150 of FIG. 6, for example, the customer terminal 3 displays the vacant seat information display screen of FIG. 7. On the vacant seat information display screen, the explanation of the restaurant, the vacant seat information, and the range of the start time are displayed. A selection button is displayed at the bottom of the vacant seat information display screen. When the customer taps the selection button, the screen of the customer terminal 3 transitions to the condition selection screen of FIG. 8 displayed by the website of the seat reservation device 1A.
The condition selection screen of FIG. 8 includes a selection field for the reservation start time, a selection field for the number of reservations for each table, and a table layout in the restaurant. A reservation button and a menu button are displayed at the bottom of the condition selection screen. The condition selection screen of FIG. 8 is displayed when the provided information 150 of FIG. 6 is received. On this condition selection screen, the start time can be selected in the range from 18:00 to 20:00, and the number of reserved people of 6 or less can be selected for each of table 1 and table 2.

When the customer selects the start time and the number of people to be reserved on the condition selection screen and taps the reservation button, the reservation information 160 of FIG. 9 is transmitted from the website to the seat reservation device 1A.
The reservation information 160 includes a vacant seat ID 161, a start time 162, a number of seats 163, a designated dish 164, and a selected dish 165.
The vacant seat ID 161 is identification information that uniquely identifies the vacant seat. In the example of FIG. 9, the vacant seat ID 161 is the vacant seat ID 151 included in any of the provided information 150 of FIG.
The start time 162 is a time included in the start time range 154 of FIG. 6, and is a start time specified by the user of the customer terminal.
The number of seats 163 is the number of seats designated by the user of the customer terminal, and indicates the number of reserved seats. The number of seats 163 is 155 or less, which is the number of vacant seats included in the provided information 150. For example, even when 6 is set for the number of vacant seats 155 of the provided information 150, the reserved number of people = 5 is selected on the condition selection screen of FIG. 8, and 5 is set for the number of seats 163 as shown in FIG. Can be done.
The designated dish 164 and the selected dish 165 are selected on the dish designation screen of FIG. 10 which will be described later. When the reservation button is tapped on the condition selection screen of FIG. 8, "no reservation" is set for both the designated dish 164 and the selected dish 165. That is, in this case, only the seat is reserved. The designated dish 164 and the selected dish 165 will be described later with reference to FIG.

The reservation information 160 is such that each customer terminal 3 that has received the provision information 150 transmitted by the transmission unit 20A returns to the provision information 150. In the selection screen of FIG. 8, 5 people are selected for table 1 and 0 people are selected for table 2. Therefore, in the example of FIG. 9, only the reservation information 160 for the table 1 is transmitted as a reply to the provided information 150 including the vacant seat ID 161 = 001. When one or more reserved people are selected for table 2, the reservation information 160 as a reply to the provided information 150 including the vacant seat ID 161 = 001 and the reply to the provided information 150 including the vacant seat ID 161 = 002 Reservation information 160 and is transmitted.
Further, the example of the provided information 150 in FIG. 6 is an example in which two tables are available in the restaurant. In this example, each provided information 150 needs to include a vacant seat ID 151 in order to distinguish between the two provided information 150. On the other hand, as shown in the vacant seat ID 131 = 0101 and vacant seat ID 131 = 0301 vacant seat information in FIG. 4, there is only one vacant table or private room in the restaurant, and one transmitter 20A is used for the table or private room. When the provided information 150 is transmitted to the customer terminal 3, the reservation reception unit 30 identifies the vacant seat ID 151 by the information (for example, mobile phone number, e-mail address, IP address, etc.) that identifies the customer terminal 3 that has returned the reservation information 160. can do. In this case, the provided information 150 may not include the vacant seat ID 151, and the reservation information 160 may not include the vacant seat ID 161.

Further, when the customer selects the start time and the number of reserved people on the selection screen of FIG. 8 and taps the menu button, the website of the seat reservation device 1A transmits a menu display request to the seat reservation device 1A. Upon receiving the menu display request, the transmission unit 20A responds to the designated dish 136 included in the vacant seat information stored in the vacant seat information table 130 and the restaurant information restaurant stored in the restaurant information table 110. Menu information indicating the restaurant menu included in the attribute 113 is transmitted to the website. When the website receives the menu information, the screen of the customer terminal 3 transitions to the dish designation screen of FIG. 10 displayed by the website.
The dish designation screen displays the designated dishes and a selection button for selecting the designated dishes, displays each dish provided at the restaurant (courses 1 to 5 in FIG. 10), and the number of people who reserve each dish. It has a selection field for selecting. A reservation button is displayed at the bottom of the selection screen.
The customer can specify the dish to be reserved on the dish designation screen of FIG. In the example of FIG. 10, the customer designates the designated dish "Course 2 for 4 people" and the selected dish "Course 3 for 1 person" for reservation.

When the customer taps the reservation button on the food designation screen of FIG. 10, the reservation information 160 of FIG. 11 is transmitted from the website to the seat reservation device 1A.
In the reservation information 160 of FIG. 11, the vacant seat ID 161, the start time 162, and the number of seats 163 are set in the same manner as the reservation information 160 of FIG.
The designated dish 164 indicates whether or not the customer has selected the designated dish 136 designated by the restaurant. That is, the designated dish 164 indicates whether or not the customer has reserved the designated dish.
The selected dish 165 indicates a dish other than the designated dish and reserved by the customer and the number of reserved dishes.
Since the selection button for selecting the designated dish is pressed (selected) on the dish designation screen of FIG. 10, "reserved" is set for the designated dish 164 in the reservation information 160 of FIG. Further, since the course 3 for one person is reserved on the dish designation screen of FIG. 10, "course 3 for one person" is set for the selected dish 165 in the reservation information 160 of FIG.

Further, when the designated dish 136 = none in the vacant seat information stored in the vacant seat information table 130 of FIG. 4, as shown in FIG. 12, the dish designation screen is for displaying the designated dish and selecting the designated dish. Does not include select button. Only the selection field and reservation button for selecting the number of people to reserve for each dish are displayed. In this case, when the reservation button is tapped on the food designation screen, the reservation information 160 of FIG. 13 is transmitted from the website to the seat reservation device 1A.
In the reservation information 160 of FIG. 13, the vacant seat ID 161, the start time 162, and the number of seats 163 are set in the same manner as the reservation information 160 of FIG. Further, in the reservation information 160 of FIG. 13, "no reservation" is set for the designated dish 164, and "course 35 for 5 people" is set for the selected dish 165.

The provided information 150 is transmitted to the customer terminals 3 of a plurality of customers by a push notification or a message transmitting service, but only one customer can reserve a vacant seat specified by the provided information 150. What's more, customers have to gather people to eat together to reserve seats for tables and private rooms. If the reservation reception department 30 accepts the reservation of the customer who first requested the reservation of the vacant seat, the careful customer may give up the reservation request for the vacant seat because he / she does not want to make the reservation without careful consideration. is there. This leads to a decrease in the number of customers requesting vacant seat reservations. Further, when the reservation reception unit 30 accepts a reservation by a customer who has requested a reservation in a hurry, the customer may regret the reservation and cancel the reserved seat. This increases the likelihood that vacant seats will not be used.
Therefore, when a predetermined time has elapsed from the predetermined starting point, the reservation reception unit 30 selects and selects the reservation information 160 from the reservation information 160 received within the predetermined time according to the predetermined conditions. Accepts reservations based on reservation information 160. That is, the reservation based on the selected reservation information 160 is confirmed.

Here, the predetermined starting point is, for example, when the reservation information 160 is first received by the reservation reception unit 30. In this case, the predetermined time is, for example, 1 minute or more and 1 hour or less.
Alternatively, the predetermined starting point is, for example, when the provided information 150 is transmitted to a plurality of predetermined customer terminals 3 by the transmission unit 20A. In this case, when the reservation reception unit 30 does not receive the reservation information 160 within the predetermined time, for example, the reservation reception unit 30 accepts the reservation based on the reservation information 160 first received after the lapse of the predetermined time. In this case, the predetermined time is, for example, 3 minutes or more and 1 hour or less.

If the number of vacant seats is small, such as when the two-seater table is vacant, the customer may be able to gather the number of people to book in a short time. In this case, the predetermined time may be short.
On the other hand, when the number of vacant seats is large, such as when a private room with a maximum capacity of 16 people is vacant, it is considered that the customer takes a long time to collect the number of people to be reserved. In this case, it is desirable that the predetermined time is long. When the predetermined time is long, the reservation reception unit 30 sends a message to the customer terminal 3 that has transmitted the reservation information 160 to the effect that the reservation is being selected, or until the reservation selection result is notified. It is desirable to send information indicating the waiting time.

The predetermined condition is, for example, to randomly select the reservation information 160. In this case, when the predetermined time elapses, the reservation reception unit 30 randomly selects the reservation information 160 from the reservation information 160 received within the predetermined time.

Alternatively, for example, the storage unit 100 stores the priority list 170 of FIG. The priority list 170 stores priority information indicating the priority of each customer for each restaurant. Then, the predetermined condition is to select the reservation information 160 transmitted by the customer terminal 3 of the customer having the highest priority among the received reservation information 160s. In this case, the reservation reception unit 30 selects the customer with the highest priority in the priority list 170 for each restaurant from among the reservation information 160 received within the predetermined time when the predetermined time has elapsed. The reservation information 160 transmitted by the customer terminal 3 is selected. The reservation reception unit 30 randomly selects a plurality of customers having the same priority.

Factors that determine the priority are, for example, whether or not a designated dish is reserved, whether or not a credit card is registered, and the frequency of use of the restaurant when it can be obtained from the restaurant terminal 3 or the like. For example, among these factors, whether or not a customer has reserved a designated dish is the most important, and a customer who has a reservation for a designated dish by the reservation reception unit 30 has priority over a customer who does not have a reservation for a designated dish. Be selected. Next, for example, the presence or absence of credit card registration is the second most important, and among the customers who have reserved designated dishes, the customer who registered the credit card number prior to or at the same time as the reservation registers the credit card number. It is selected by the reservation reception unit 30 in preference to the customer who does not. Among the customers who do not have a reservation for the designated dish, the customer who has registered the credit card number prior to the reservation or at the same time as the reservation is selected by the reservation reception unit 30 in preference to the customer who has not registered the credit card number. Then, for example, among the customers who have reserved the designated food and have registered the credit card, the customer who frequently uses the restaurant has a higher priority.

The designated dish 164 included in the reservation information 160 is designated dish information indicating whether or not a customer of the designated dish designated by the restaurant has made a reservation. When the presence or absence of reservation of the designated dish by the customer is the most important among the plurality of factors that determine the priority of the priority list 170, the reservation reception unit 30 includes the reservation information including the designated dish information indicating that the designated dish is reserved. Priority is selected. As a result, it is expected that the number of customers who select designated dishes and request reservations will increase. For example, by setting a dish that was planned to be served in a slapstick or no-show reservation as a designated dish, reservations by customers who select that dish are preferentially accepted, so the ingredients should be used effectively without being thrown away. Is more likely to be possible.
Further, by including the presence or absence of credit card registration as a factor for determining the priority of the priority list 170, it is considered that the number of customers who register the credit card number prior to or at the same time as the reservation will increase.

In the above-described embodiment, an example in which the provision instruction information 142A and the vacant seat information include information indicating the content of the designated dish or no designated dish has been described, but the present invention describes the case where the provision instruction information 142A and the vacant seat information do not include this information. It can also be applied to. That is, the present invention can be applied even when the vacant seat information stored in the vacant seat information table 130 does not include the designated dish 136.
The following are three modified examples in this case.
First variant: The customer can only request reservations for all 155 vacant seats included in the provided information 150, and the number of reservations and the food are specified when eating at the restaurant.
Second variant example: The customer can request a reservation by designating the number of people to be reserved, and the food is specified when eating at a restaurant.
Third variant: The customer can request a reservation by designating the number of people to be reserved and the food.

In the first modification, the provided information 150 has the same configuration as the provided information 150 of FIG. 6 in the above-described embodiment. The vacant seat information display screen has the same configuration as the vacant seat information display screen of FIG. 7 in the above-described embodiment.
FIG. 15 shows an example of the condition selection screen in the first modification. Unlike the condition selection screen of FIG. 8 in the above-described embodiment, the condition selection screen of FIG. 15 does not display the selection field and menu button for the number of reserved people for each table, and only the reservation button is displayed at the bottom of the screen. Will be done.
FIG. 16 shows an example of the flow of seat reservation processing in the first modification.
When there is a vacancy in the table, private room, etc., the employee of the restaurant inputs the range of the start time, the number of vacant seats, and the form of provision in the restaurant terminal 2. The restaurant terminal 2 transmits the provision instruction information 142A including the information of the start time range, the information indicating the number of vacant seats, and the information of the provision form of the vacant seats to the seat reservation device 1A (S1). The information registration unit 10A adds the vacant seat ID 131 and the restaurant ID 132 to the provided instruction information 142A to create vacant seat information, and stores the vacant seat information in the vacant seat information table 130 (S2).
The transmission unit 20A transmits the provision information 150 including the information indicating the range of the start time, the information indicating the number of vacant seats, and the information of the provision form to a plurality of predetermined customer terminals 3 by push notification or a message transmission service (S3). ).

Upon receiving the provided information 150, the customer terminal 3 displays the vacant seat information display screen of FIG. 7. On the vacant seat information display screen, a description of the restaurant, vacant seat information, and a range of start times are displayed. When the customer taps the selection button displayed at the bottom of the vacant seat information display screen, the screen of the customer terminal 3 transitions to the condition selection screen of FIG. The condition selection screen includes a selection field for the reservation start time, a table layout in the restaurant, and a reservation button. When the customer selects the start time on the condition selection screen and taps the reservation button displayed at the bottom, the reservation information 166 shown in FIG. 17 is transmitted to the seat reservation device 1A. The reservation information 166 includes a vacant seat ID 161 and a start time 162 designated by the user of each customer terminal 3. However, unlike the reservation information 160 in FIG. 9, the reservation information 166 does not include the number of seats 163, the designated dish 164, and the selected dish 165.
The reservation reception unit 30 can identify the vacant seat ID 151 by the information (for example, mobile phone number, e-mail address, IP address, etc.) that identifies the customer terminal 3 that has returned the reservation information 166. Therefore, the provided information 150 does not have to include the vacant seat ID 151, and the reservation information 166 may not include the vacant seat ID 161.

When the reservation reception unit 30 does not receive the reservation information 166 including the start time information from the customer terminal 3 (S4: No), the process returns to step S3.
When the reservation reception unit 30 receives the reservation information 166 (S4: Yes), the reservation reception unit 30 among the reservation information 166s received within the predetermined time when the predetermined time elapses from the predetermined starting point. The reservation information 166 is selected according to a predetermined condition from the above, and the reservation based on the selected reservation information 166 is accepted (S5).

In the second modification, the provided information 150 has the same configuration as the provided information 150 of FIG. 6 in the above-described embodiment. The vacant seat information display screen has the same configuration as the vacant seat information display screen of FIG. 7 in the above-described embodiment.
FIG. 18 shows an example of the condition selection screen in the second modification. Unlike the condition selection screen of FIG. 8 in the above-described embodiment, the condition selection screen of FIG. 18 does not display the menu button, and only the reservation button is displayed at the bottom of the screen. In this case, when the customer taps the reservation button, the reservation information 167 of FIG. 19 is transmitted to the seat reservation device 1A. The reservation information 167 includes a vacant seat ID 161, a start time 162, and a number of seats 163. However, unlike the reservation information 160 of FIG. 9, the reservation information 167 does not include the designated dish 164 and the selected dish 165.

In the third modification, the provided information 150 has the same configuration as the provided information 150 of FIG. 6 in the above-described embodiment. The vacant seat information display screen has the same configuration as the vacant seat information display screen of FIG. 7 in the above-described embodiment. The condition selection screen has the same configuration as the condition selection screen of FIG. 8 in the above-described embodiment. The dish selection screen has the same configuration as the dish selection screen of FIG. 12 in the above-described embodiment.
In this case, when the customer taps the reservation button on the food selection screen, the reservation information 168 of FIG. 20 is transmitted to the seat reservation device 1A. The reservation information 168 includes a vacant seat ID 161, a start time 162, a number of seats 163, and a selected dish 165. However, unlike the reservation information 160 of FIG. 9, the reservation information 168 does not include the designated dish 164.

According to the seat reservation device 1A according to the first embodiment, the employee of the restaurant is instructed to provide the seat by using the restaurant terminal 2 whenever there is a vacant seat, not only when a slapstick or No show occurs. Information 142A can be transmitted to the seat reservation device 1A.

FIG. 21 shows an example of a system including the seat reservation device 1B according to the second embodiment of the present invention.
The seat reservation device 1B includes a CPU, a main memory composed of a RAM or the like, and a storage unit 100 composed of a hard disk or the like. The seat reservation device 1B can be realized by a computer, for example. Further, the seat reservation device 1B can be realized by, for example, cloud computing.
The restaurant information table 110, the customer information table 120, the vacant seat information table 130, and the seat reservation program 140B are stored in the storage unit 100 of the seat reservation device 1B.
When the CPU of the seat reservation device 1B reads the seat reservation program 140B from the storage unit 100 into the main memory and executes it, the functions of the information registration unit 10B, the transmission unit 20A, and the reservation reception unit 30 are realized. ..
In the seat reservation device 1B, the information registration unit 10B is different from the information registration unit 10A of the seat reservation device 1A according to the first embodiment. Other than that, the seat reservation device 1B is the same as the seat reservation device 1A.

The seat reservation device 1B is connected to the network 200 in the same manner as the seat reservation device 1A. The system according to the second embodiment has a reservation management device 4. The reservation management device 4 is also connected to the network 200. The reservation management device 4 can communicate with the seat reservation device 1B, the restaurant terminal 2, the customer terminal 3, and the network 200.

The reservation management device 4 manages restaurant information regarding each restaurant, customer information regarding each customer, and reservation status information regarding the reservation status of the table or private room accepted by each restaurant. In the second embodiment, the information registration unit 10B acquires the restaurant information and the customer information possessed by the reservation management device 4, and stores them in the restaurant information table 110 and the customer information table 120, respectively.
The reservation management device 4 receives reservations for tables and private rooms sent from the restaurant terminal 2 and the customer terminal 3 and instructions for canceling the reservations. Upon receiving the reservation cancellation instruction transmitted from the customer terminal 3, the reservation management device 4 transmits cancellation information capable of specifying the canceled table or private room and the reservation time to the restaurant terminal 2. ..
When the restaurant terminal 2 receives the cancellation information, the employee who operates the restaurant terminal 2 determines whether or not to notify the customer that there are vacant seats. When the employee determines that the customer is notified that there are vacant seats, the employee uses the restaurant terminal 2 to transmit the provision instruction information 142A of FIG. 5 to the seat reservation device 1B. The seat reservation device 1B that has received the provided instruction information 142A operates in the same manner as the seat reservation device 1A according to the first embodiment.

When an employee of a restaurant receives a phone call from a customer to cancel a reservation for a table or a private room at the restaurant, or when a No show occurs, the employee of the restaurant uses the restaurant terminal 2 to perform the figure. The provision instruction information 142A of 5 is transmitted to the seat reservation device 1B.

FIG. 22 shows an example of a system including the seat reservation device 1C according to the third embodiment of the present invention.
The seat reservation device 1C includes a CPU, a main memory composed of a RAM or the like, and a storage unit 100 composed of a hard disk or the like. The seat reservation device 1C can be realized by a computer, for example. Further, the seat reservation device 1C can be realized by, for example, cloud computing.
The storage unit 100 of the seat reservation device 1C stores a restaurant information table 110, a customer information table 120, a vacant seat information table 130, a seat reservation program 140C, and a reservation status information table 180.
When the CPU of the seat reservation device 1C reads the seat reservation program 140C from the storage unit 100 into the main memory and executes it, the functions of the transmission unit 20B, the reservation reception unit 30, and the reservation management unit 40 are realized.

The seat reservation device 1C is connected to the network 200 in the same manner as the seat reservation device 1A.
The reservation management unit 40 has the same function as the reservation management device 4 according to the second embodiment. That is, the reservation management unit 40 manages restaurant information regarding each restaurant, customer information regarding each customer, and reservation status information regarding the reservation status of the table or private room accepted by each restaurant. The restaurant information is stored in the restaurant information table 110. The customer information is stored in the customer information table 120. The reservation status information is stored in the reservation status information table 180.

FIG. 23 shows an example of the reservation status information table 180.
The reservation status information indicates the reservation status of a seat or a private room in a restaurant. The reservation status information includes the restaurant ID 181 and the seat ID 182, the provision form 183, the maximum number of seats 184, and the reservation time zone information. The reservation time zone information includes the reservation ID 185, the reservation time zone 186, the customer ID 187, the number of reserved seats 188, the reserved food 189, and the reserved state 190.
The restaurant ID 181 is identification information that uniquely identifies the restaurant. The restaurant ID 181 corresponds to the restaurant ID 111 in FIG.
The seat ID 182 is identification information that uniquely identifies a plurality of seats that are collectively reserved at one time, such as a table or a private room, for each restaurant. The seat ID 182 is assigned to each table or private room of the restaurant, for example.
The provision form 183 is a form in which a plurality of seats such as a table or a private room are provided.
By combining the restaurant ID 181 and the seat ID 182, the table or private room can be uniquely identified for all the restaurants that use the seat reservation device 1C.
The maximum number of seats 184 indicates the maximum number of seats that can be reserved for each table or each private room. For example, the maximum number of seats 184 is set to 4 for a table for 4 people and 16 for a private room with a maximum capacity of 16 people.

The reservation ID 185 is identification information that uniquely identifies each reservation time zone reserved by the customer for each table or each private room.
The reserved time zone 186 is specified by a start time and an end time. Customers can use the table or private room from the start time to the end time of the reserved time zone. The end time is necessary when the length of time that can be reserved can be set arbitrarily. When the reserved time is uniform (for example, 2 hours), the reserved time zone 136 can be specified only by the start time.
The customer ID 187 is identification information that uniquely identifies the customer. The customer ID 187 corresponds to the customer ID 121 in FIG. The customer ID 187 uniquely identifies the customer who reserved the table or private room in each reservation time zone 186.
The reserved seat number 188 indicates the number of seats reserved by the customer specified by the customer ID 187. The number of reserved seats 188 is 184 or less, which is the maximum number of seats.
The reserved dish 189 is a dish whose content and number are reserved by the customer specified by the customer ID 187. If the customer has not reserved a dish, the reserved dish 189 is set to "None".
The reservation status 190 indicates whether the reservation for each reservation time zone 186 is valid or invalid. When the reservation is registered, the reservation status 190 is set to be valid. Also, when the reservation is canceled, the reservation status 190 is changed to invalid.

FIG. 24 shows the reservation state of the restaurant with restaurant ID 181 = 0005 exemplified in FIG. 23. The rectangular block included in the reserved time zone indicates the reserved time zone.
For example, when the restaurant employee cancels the reservation of the block shaded in FIG. 24, the restaurant terminal 2 is used to transmit the provision instruction information 142B shown in FIG. 25 to the seat reservation device 1C.
Unlike the provision instruction information 142A of FIG. 5, the provision instruction information 142B does not include the provision form 145 but includes the seat ID 147. The seat ID 147 is identification information that uniquely identifies a plurality of seats that are collectively reserved at one time, such as a table or a private room, for each restaurant. Seat ID 147 corresponds to seat ID 182 in FIG.

When the reservation of the shaded block in FIG. 24 is canceled, the time zone from 18:00 to 22:00 can be reserved for the tables with seat ID 182 = 001 and seat ID 182 = 002. If the customer can use the table uniformly for 2 hours, the start time range 143 is from 18:00 to 20:00.
Upon receiving the provision instruction information 142B, the reservation management unit 40 invalidates the reservation state 190 of the reservation time zone information specified by the provision instruction information 142B. At this time, the transmission unit 20B acquires the provision form 183 from the reservation status information table 180. Then, vacant seat information is created based on the provided instruction information 142B and stored in the vacant seat information table 130. At the same time, the transmission unit 20B creates the provided information 150 and transmits it to a plurality of predetermined customer terminals 3 by push notification or a message transmission service. After that, the reservation reception unit 30 operates in the same manner as the seat reservation device 1A according to the first embodiment.

Further, the transmission unit 20B determines the range of the start time based on the reservation time zone information 186 stored in the reservation status information table 180, and acquires the reserved seat number 188 and the reserved food 189 from the reservation status information table 180. It is also possible to create vacant seat information and offer information 150 with them as the default number of vacant seats and designated dishes. In this case, the employee of the restaurant transmits the provision instruction information 142B shown in FIG. 26 to the seat reservation device 1C using the restaurant terminal 2. After that, the seat reservation device 1C operates in the same manner as the seat reservation device 1A according to the first embodiment.

The reservation management unit 40 can also accept reservations for tables and private rooms sent from the customer terminal 3 and instructions for canceling the reservations. When the reservation management unit 40 receives the reservation cancellation instruction from the customer terminal 3, the reservation management unit 40 invalidates the reservation state 190 of the reservation time zone information specified by the cancellation instruction. Then, the reservation management unit 40 transmits the cancellation information that can specify the canceled table or private room and the reservation time to the restaurant terminal 2.
Upon receiving the cancellation information, the restaurant employee transmits the provision instruction information 142B shown in FIG. 25 or 26 to the seat reservation device 1C using the restaurant terminal 2. The provision instruction information 142B transmitted at this time does not have to include the seat ID 147.

If the reservation of vacant seats is not confirmed, the transmission units 20A and 20B may repeatedly transmit the provided information 150 to the customer terminal 3 at a predetermined timing until the final time of the start time range 133 has passed.

Further, in the above-described embodiment, the restaurant terminal 2 and the customer terminal 3 are separate terminals, but the restaurant terminal 2 also serves as the customer terminal 3, and the customer who visits the restaurant becomes an employee of the restaurant. It may be possible to request and transmit the reservation information 160, 166, 167, 168 using the restaurant terminal 2.

According to the present invention, the restaurant can determine whether or not to notify the customer that there are vacant seats, and gives the customer time to consider whether or not to request the reservation of a plurality of vacant seats provided as a unit. be able to.
Further, according to the present invention, it is possible to preferentially accept reservations made by customers who are important to restaurants.
Further, according to the present invention, by setting the dish that was scheduled to be served in the reservation canceled immediately before as the designated dish of the restaurant, the reservation by the customer who selects the dish can be preferentially accepted. There is a high possibility that the ingredients can be used effectively without being thrown away.

Although the embodiments of the present invention have been described above, various modifications and combinations required due to convenience in design or service provision and other factors are described in the inventions and embodiments of the invention described in the claims. It is included in the scope of the invention corresponding to the specific example.

1A, 1B, 1C ... Seat reservation device, 2 ... Restaurant terminal, 3 ... Customer terminal, 4 ... Reservation management device, 10A, 10B ... Information registration unit, 20A, 20B ... Transmission unit, 30 ... Reservation reception unit, 40 ... Reservation management department, 100 ... storage unit, 110 ... restaurant information table, 120 ... customer information table, 130 ... vacant seat information table, 140A, 140B, 140C ... seat reservation program, 142A, 142B ... provision instruction information, 150 ... provision information , 160, 166, 167, 168 ... Reservation information, 170 ... Priority list, 180 ... Reservation status information table, 200 ... Network

Claims (8)

A seat reservation device that accepts reservations for a plurality of vacant seats that are collectively provided to a customer at a restaurant.
When the provision instruction information including the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, which is the provision instruction information transmitted from the restaurant terminal used in the restaurant, is received. , Transmission of provision information including information indicating a reservable time zone and information indicating the number of vacant seats included in the provision instruction information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service. Department and
The reservation information that each predetermined customer terminal that has received the provision information transmitted by the transmission unit replies to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. A reservation reception unit that selects reservation information from each reservation information according to predetermined conditions and accepts reservations based on the selected reservation information.
A seat reservation device equipped with. The seat reservation device according to claim 1, wherein the starting point is when the reservation information is first received by the reservation reception unit. The seat reservation device according to claim 1, wherein the starting point is when the provided information is transmitted to one or more predetermined customer terminals by the transmission unit. The seat reservation device according to any one of claims 1 to 3, wherein the predetermined condition is to randomly select reservation information. A priority list for storing priority information indicating the priority of each customer in the restaurant is provided.
The predetermined condition is to select the reservation information transmitted by the customer terminal of the customer having the highest priority in the priority list for the restaurant from the reservation information received within the predetermined time. is there,
The seat reservation device according to any one of claims 1 to 3. The seat reservation according to any one of claims 1 to 6, wherein the reservation information includes information on the number of seats which is equal to or less than the number of vacant seats and is specified by the user of each predetermined customer terminal. apparatus. It is a seat reservation method that accepts reservations for multiple vacant seats that occur collectively at a restaurant and are provided to customers as a unit.
When the provision instruction information including the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, which is the provision instruction information transmitted from the restaurant terminal used in the restaurant, is received. , Transmission of provision information including information indicating a reservable time zone and information indicating the number of vacant seats included in the provision instruction information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service. Steps and
The reservation information that each predetermined customer terminal that has received the provision information transmitted in the transmission step returns to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. A reservation acceptance step that selects reservation information from each of the reservation information according to predetermined conditions and accepts a reservation based on the selected reservation information, and
How to reserve a seat with. A seat reservation program that allows a computer to function as a seat reservation device that accepts reservations for a plurality of vacant seats that are collectively provided to customers at one time in a restaurant, and the computer is used in the restaurant. When the provision instruction information transmitted from the restaurant terminal to be provided, which includes the information indicating the time zone in which the plurality of vacant seats can be reserved and the information indicating the number of the vacant seats, is received, the provision instruction is received. A transmission means for transmitting provided information including information indicating a reservable time zone and information indicating the number of vacant seats included in the information to a plurality of predetermined customer terminals at a predetermined timing by a push notification or a message transmission service.
The reservation information that each predetermined customer terminal that has received the provision information transmitted by the transmission means replies to the provision information, and is included in the reservable time zone included in the provision information. The reservation information including the information of the start time specified by the user of each predetermined customer terminal is received, and when the predetermined time elapses from the predetermined starting point, the information is received within the predetermined time. Reservation reception means that selects reservation information from each reservation information according to predetermined conditions and accepts reservations based on the selected reservation information.
A seat reservation program that functions as.

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