JP2019174962A - Information processing apparatus, portable terminal and cash receiving and paying device - Google Patents

Abstract

To enable a manager side to be provided with situational judgement information for judging various situations at a shop and to remotely give an appropriate instruction to handle the situations.SOLUTION: An information processing apparatus of this invention comprises: communication means which communicates with a portable terminal; shop management information storage means in which shop management information including cash in drawer and transaction information respectively acquired from a cash receiving and paying device and a register at least for each of transactions performed on the cash receiving and paying device and the register is stored; unexpected event detection means which refers to the shop management information to detect the occurrence of an unexpected event different from an ordinary shop situation; notification means which notifies the portable terminal of an alert via the communication means when an unexpected event is detected; and situational judgement information notification means which notifies the portable terminal of situational judgement information for confirming a current shop situation based on the shop management information via the communication means in response to a request from the portable terminal.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, a portable terminal, and a deposit / withdrawal apparatus.

  For example, in retail stores, there are cases where one manager manages a plurality of stores in charge, and cases where the actual store operation is entrusted only by part or part-time job. Therefore, it is required that the manager can manage the cash of the store from a remote place.

  Patent Document 1 introduces a deposit / withdrawal machine in a store's backyard, takes an operation history related to change withdrawals and sales deposits, and records history information and store information from a remote location (eg, headquarters or outside the store). A technique for determining the cash balance is disclosed.

JP 2009-59294 A

  However, according to the conventional technology, an administrator in a remote place cannot accurately check various situations in the store. Moreover, since an unexpected situation may occur in a store, it is desired to give appropriate instructions to store staff such as part and part-time workers in such a case. Furthermore, since the cash withdrawn can be stolen or suspected, it is also required to maintain security after confirming the store conditions.

  Therefore, the present invention can provide the manager with situation determination information for determining various situations of the store, and can provide an information processing apparatus, a portable terminal, and an entry / exit that can remotely implement an appropriate response instruction. The gold device is to be applied.

  In order to solve such a problem, the information processing apparatus according to the first aspect of the present invention includes: (1) a communication unit that communicates with a mobile terminal through a network; and (2) at least each transaction in a deposit / withdrawal apparatus and a register. And store management information storage means for storing store management information including cash balance and transaction information acquired from each of the deposit / withdrawal device and the register, and (3) referring to store management information, An unexpected event detection means for detecting the occurrence of a different unexpected event; (4) a notification means for notifying an alert to the mobile terminal when an unexpected event is detected; and (5) a communication means. And a situation determination information notifying means for notifying the mobile terminal of the situation determination information for checking the store status based on the store management information in response to a request from the mobile terminal. To.

  The mobile terminal according to the second aspect of the present invention is an alert notification for acquiring and notifying an alert notifying the occurrence of an unexpected event from the information processing apparatus in the mobile terminal communicating with the information processing apparatus of the first aspect of the present invention. An acquisition unit; (2) status determination information acquisition means for requesting status determination information for confirming the store current status to the information processing apparatus and acquiring corresponding status determination information; and (3) status determination information. And (4) correspondence instruction means for transmitting a correspondence instruction to the deposit processing device or the register.

  A deposit / withdrawal apparatus according to a third aspect of the present invention is the deposit / withdrawal apparatus that communicates with the information processing apparatus according to the first aspect of the present invention and the portable terminal according to the second aspect of the present invention. (2) deposit processing means for depositing sales, and (3) transaction information relating to change withdrawals or sales deposits and cash balances to the information processing device for each transaction. And (4) a management unit that allows the withdrawal processing means to allow a specified amount of change withdrawal when the withdrawal approval information is acquired from the portable terminal as a handling instruction. And

  ADVANTAGE OF THE INVENTION According to this invention, the condition judgment information for making it judge various conditions of a shop can be provided to the manager side, and an appropriate response instruction can be implemented remotely.

It is an internal block diagram which shows the internal structure of the management apparatus which concerns on 1st Embodiment. It is a whole lineblock diagram showing the whole management system composition concerning a 1st embodiment. It is an example of the external appearance perspective view of the depositing / withdrawing machine which concerns on 1st Embodiment. It is an example of an internal block diagram which shows the internal structure of the deposit or withdrawal machine which concerns on 1st Embodiment. It is a functional block diagram explaining the main functions of the deposit or withdrawal machine of the first embodiment. It is an internal block diagram which shows the internal structure of the portable terminal which concerns on 1st Embodiment. It is a sequence diagram which shows operation | movement of the management method in the management system which concerns on 1st Embodiment. It is an internal block diagram which shows the internal structure of the management apparatus which concerns on 2nd Embodiment. It is a sequence diagram which shows operation | movement of the management method in the management system which concerns on 2nd Embodiment.

(A) 1st Embodiment Below, embodiment of the information processing apparatus which concerns on this invention, a portable terminal, and a deposit or withdrawal apparatus is described in detail, referring drawings.

[Basic concept]
For example, in a retail store, one manager may manage a plurality of stores in charge. In this case, since the administrator looks around a plurality of stores in order, it is difficult to grasp the status of other stores when going to a certain store. In addition, for example, there are cases where actual store operations are entrusted only by part or part-time jobs. In this case, it is difficult to secure part-time and part-time workers who can be delegated to the manager.

  Moreover, in the above cases, the burden on the administrator for preventing theft or theft of a part or part-time job is large. Therefore, it is required to be able to perform cash management firmly even if there is no manager in the store.

  By introducing a deposit / withdrawal machine in the store, a store clerk such as a part-time worker or a part-time worker can make a change or sales deposit. It is also possible for the depositing / dispensing machine to transmit operation history and information on the cash balance to the administrator's mobile terminal through the network. Thereby, the administrator can grasp the operation history of the store and the cash balance in real time even in a remote place.

  However, an unexpected situation may occur, for example, a large number of customers suddenly come to the store or continuously pay small amounts of goods with high money. As a result, there is a sudden shortage of change, or conversely, excessive sales are accumulated in the register.

  Therefore, in the first embodiment, when an unexpected situation different from the normal situation occurs, the situation determination information for determining the situation of the store can be provided to the manager, and the manager can give an appropriate instruction to the clerk. It is intended to provide a mechanism to do so.

(A-1) Configuration of First Embodiment (A-1-1) Overall Configuration of Management System FIG. 2 is an overall configuration diagram showing the overall configuration of the management system according to the first embodiment.

  In FIG. 2, the management system 80 according to the first embodiment includes a cash processing apparatus 100, a register 40, a camera 50, and a mobile terminal 60.

[Cash Processing Device 100]
The cash processing apparatus 100 includes a depositing / dispensing machine 10 as a depositing / withdrawing apparatus and a management apparatus 30 as an information processing apparatus.

  The depositing / dispensing machine 10 and the management device 30 may be physically different devices or may be physically integrated devices. Specifically, the deposit / withdrawal machine 10 may be equipped with a function of the management device 30 described later. In this embodiment, for ease of explanation, a case where the depositing / dispensing machine 10 and the management apparatus 30 are physically different apparatuses will be described as an example.

  The depositing / dispensing machine 10, the management device 30, the register 40, and the camera 50 constitute an in-store system. The depositing / dispensing machine 10, the management apparatus 30, the register 40, and the camera 50 are connected by a connection line. In general, a register 40 operated by a store clerk is installed in a counter of a store, and a depositing / dispensing machine 10 and a management device 30 are installed in a backyard. However, the arrangement of each component is not limited to this. .

[Deposit Machine 10]
The depositing / dispensing machine 10 includes a deposit / withdrawal transaction function for performing a change / withdrawal transaction for depositing a change to the register 40 and a sales / receipt transaction for depositing the sales proceeds from the register 40, a cash balance in the deposit / withdrawal machine 10, A cash management function for managing transaction information is provided. The depositing and dispensing machine 10 can set the number of money types related to change dispensing for each register or each cashier.

  The depositing / dispensing machine 10 performs transaction information (for example, transaction date / time, transaction number, transaction) related to a change / withdrawal transaction every time there is a change / withdrawal transaction to the register 40 or a sales / reception transaction from the register 40. The management device 30 is notified of information on the contents, information on the amount of money received, information on the amount of money to be withdrawn (change amount of money), etc.) and information on the cash balance.

  The change withdrawal transaction is a transaction in which the deposit / withdrawal machine 10 withdraws changes to the register 40. In the change withdrawal transaction, the number of cash for each designated denomination is withdrawn. In other words, in order to securely manage the number of banknotes or coins for each denomination, not only the total amount of withdrawal is managed, but the number of banknotes or coins specified for each denomination is withdrawn.

  The sales deposit transaction is a transaction for depositing cash sold in the register 40. The sales-and-payment transaction is performed when the sales amount for one day is recorded after the end of the business, or is performed in the middle of the business for partial cash collection.

  The depositing / dispensing machine 10 can communicate with the portable terminal 60 through the network NT, and when the depositing / dispensing machine 10 receives the administrator's withdrawal permission notification from the portable terminal 60, the depositing / dispensing machine 10 notifies the withdrawal permission notification. Allow withdrawals for each denomination specified in. Thereby, even when the manager is outside the store (remote location), it is possible to permit change withdrawal. As a result, for example, when the manager is in a remote location, even if a situation occurs in which the amount of change in the register 40 is insufficient, the store clerk, such as a part-time worker or a part-time job, is notified of the withdrawal permission notice. You can withdraw cash for each designated denomination.

[Management device 30]
The management apparatus 30 is an apparatus that centrally manages store cash, and for example, a personal computer or the like can be applied. The management device 30 has a store management information storage unit 35.

  The store management information storage unit 35 acquires transaction information and information on cash balance from the register 40 and the depositing / dispensing machine 10, and information on the register 40 (for example, cashier, register identification information, cash balance, sales, Transaction history, etc.), information related to the depositing / dispensing machine 10 (for example, cash balance, sales, transaction history, etc.), administrator registration information, and the like are stored.

  The management apparatus 30 manages the transaction information and cash amount of each of the register 40 and the deposit / withdrawal machine 10. Specifically, referring to the information stored in the store management information storage unit 35, information related to transactions such as sales by cashier in charge is totaled, for each register identification information, or for the entire store Summarize information about transactions such as cash balances and sales.

  In addition, the management device 30 can be connected to the portable terminal 60 possessed by the administrator through the network NT. Various information stored in the store management information storage unit 35 by access from the portable terminal 60 is stored in the portable terminal 60. Send to. Thereby, even when the manager is outside the store (that is, in a remote place), the manager accesses the management device 30 using the portable terminal 60, so that the transaction information in the store and the transaction information of the depositing and dispensing machine 10 can be obtained. Can be grasped.

  Further, when the management device 30 determines that a situation such as a change in the register 40 or a change in sales proceeds may occur according to the transaction status in the store, the management device 30 notifies the mobile terminal 60 of an alert.

  Specifically, as will be described later, the validity of the cash amount (change amount) in the register 40 is determined based on past statistical information in consideration of time factors, time factors, weather factors, and the like. The fixed information (fixed threshold) is set and managed, and separately from the fixed information, the cash (change) flow information of the register 40 assumed from the fixed information (increase / decrease value or fluctuation value with respect to the fixed information) (Threshold value to be set for).

  By using fixed information and flow information as described above, cash (changes) corresponding to transactions assumed using past statistical information and the like can be prepared in the register 40, and there are also unexpected transactions When the change amount or change rate of the change amount is different from that assumed in the fixed information, an alert can be notified to the administrator.

  When the alert is notified to the portable terminal 60, the manager receives the operation of the manager in order to grasp the current situation in the store, the portable terminal 60 accesses the management device 30, and the portable terminal 60 stores the store management information. The information stored in the unit 35 is acquired and inquired. When the administrator determines that change payment is necessary, the mobile terminal 60 can transmit a withdrawal permission notification to the depositing / dispensing machine 10 in response to the operation of the administrator.

[Camera 50, register 40]
The camera 50 is an imaging device (for example, a surveillance camera) that captures the situation in the store. The customer situation in the store and the state of the store clerk (including part and part-time job) are captured, and the captured image is stored in the store management information storage unit 35 of the management device 30. The camera 50 is not an essential component of the present invention and is provided as necessary.

  The register 40 records sales of goods and services. For example, a POS register, a change machine, or the like can be applied. The register 40 stores the transaction information (for example, information including a cashier person, register identification information, transaction date, transaction number, transaction content, deposit amount, withdrawal amount (change amount), etc.) input during the transaction. Based on this, the transaction history is maintained and the cash balance for each denomination is managed. In addition, the register 40 notifies the management device 30 of transaction information, information on cash balance, etc. every time there is a transaction in order to ensure real-time properties.

[Portable terminal 60]
The portable terminal 60 is a portable terminal held by an administrator. Various terminals can be widely applied to the portable terminal 60 as long as it has a communication function, a display function, and an operation input function. For example, a tablet terminal, a smartphone, a cellular phone, a personal computer, a wearable terminal, a dedicated terminal, and the like. Can be applied.

(A-1-2) Internal Configuration of Management Device FIG. 1 is an internal configuration diagram showing an internal configuration of the management device 30 according to the first embodiment.

  In FIG. 1, a management apparatus 30 according to the first embodiment includes a transaction information acquisition unit 31, a cash processing control unit 32, an administrator information management unit 33, a communication unit 34, a store management information storage unit 35, and a current data management unit. 36.

  The management apparatus 30 manages the cash in a store centrally. The management apparatus 30 may be constructed by installing a processing program in an information processing apparatus having a program implementation configuration such as a PC or a workstation. Even in that case, the functional configuration of the processing program can be shown in FIG.

  The communication unit 34 communicates with the depositing / dispensing machine 10, the register 40, and the camera 50 through a connection line in the store, and communicates with the portable terminal 60 through the network NT.

  The transaction information acquisition unit 31 acquires transaction information from each of the register 40 and the depositing / dispensing machine 10 and stores the acquired transaction information in the store management information storage unit 35. Thereby, the cash amount of each of the register 40 and the depositing / dispensing machine 10 and the transaction information of each transaction performed in the register 40 and the depositing / dispensing machine 10 are held in the store management information storage unit 35 and the transaction history is taken. Can do.

  The cash processing control unit 32 performs processing related to cash management. For example, the cash processing control unit 32 refers to the information stored in the store management information storage unit 35, and performs the sales amount, the cash amount of the register 40, the cash amount of the depositing / dispensing machine 10, and the register 40. Transaction information, transaction information performed by the depositing / dispensing machine 10, and the like. Furthermore, the cash processing control unit 32 may refer to the information stored in the store management information storage unit 35 and perform a tabulation process and a statistical process regarding transactions. Various methods can be widely applied to the aggregation processing and statistical processing methods. For example, sales per day, several days, one week, one month, six months, one year, several years, register 40 change amount (number of denominations, etc.), number of withdrawals and deposits by denomination, average of various data values, and rate of change (variation value) of various data values over a specified period You may make it do.

  The administrator information management unit 33 manages the account information (registration information) of the administrator. For example, the ID and password of the administrator who uses the mobile terminal 60, the name of the administrator, and administrator identification information (for example, ID number) and communication destination information such as the MAC address and mail address of the portable terminal 60 are managed.

  The current status data management unit 36 determines fixed information and flow information, and notifies the portable terminal 60 of an alert about the latest status in the store. Thereby, an alert can be notified to the portable terminal 60 when unexpected busyness and transactions can occur in the store. In addition, in order to obtain approval for change payments and sales deposits, the manager can be made aware of the judgment materials.

  The current status data management unit 36 includes a fixed information determination unit 361, a flow information determination unit 362, a notification unit 364, and a situation determination information provision unit 365.

  The fixed information determination unit 361 determines the number of change withdrawals in the register 40 for each denomination using a set value (also referred to as “fixed information set value”) obtained by reflecting the fixed information.

  The fixed information is information that affects busyness, and is information that can be assumed in advance. For example, events such as day of the week, time of day, weather, time (for example, busy seasons such as Bon Festival, New Year's holiday etc.), time factors, weather factors, time factors, specific events (for example, fireworks events, etc.) The information that can be assumed in advance, such as an event such as the above, affects the busyness and the number of transactions and the amount of change. Such information that can be assumed in advance is called fixed information, and the number of denominations of change determined based on this fixed information is called a fixed information setting value.

  The fixed information setting value can be set based on, for example, past statistical data, analysis data, an experience value of an administrator, and the like. The fixed information setting value may be determined by an operation of an administrator, or the fixed information determination unit 361 may determine based on past statistical data or analysis data.

  An example of a method for determining the fixed information setting value will be described. For example, for each type of fixed information such as day of the week (weekdays, weekends and holidays), time of day, weather (sunny, cloudy, rain, etc.), time (summer vacation, Bon Festival, year-end and New Year), etc. A fixed information setting value can be determined by setting a coefficient for the number of seeds and multiplying the standard number of denominations by a coefficient for each type of fixed information.

  For example, based on past data, if the number of denominations on weekdays is “100” and the coefficient for normal weekends and holidays is “1.5”, “100” is multiplied by “1.5”. Thus, the number of denominations (fixed information setting value) for normal weekends and holidays is “150”. Furthermore, when the coefficient for the busy season (example of time) is “2.0”, the number of denominations (fixed information setting value) for the busy season (time) is obtained by multiplying “100” by “2.0”. When the coefficient is “0.8” when the weather is rain and “0.8”, “200” may be further multiplied by “0.8”. The number of denominations (fixed information setting value) when it is raining is “160”. Further, when there is a fireworks display (specific event) near the store, the coefficient may be set to “2.0” and multiplied by this coefficient “2.0”. As described above, in the case of an example of the method for determining the fixed information set value, it can be obtained by (the number of denominations as a reference) × (a coefficient set to one or a plurality of types of fixed information).

  The fixed information set value obtained as described above may be changed by the administrator based on the manager's experience. Further, the fixed information setting value is not limited to a value set for the number of denominations of change, and may be set for the number of transactions and sales proceeds, for example.

  The flow information determination unit 362 determines flow information for determining an unexpected situation separately from the fixed information. Specifically, referring to the information stored in the store management information storage unit 35, an increase / decrease value or a fluctuation rate (or fluctuation value) is obtained with respect to the number of change (fixed information setting value) assumed from the fixed information. Judgment is made when it is significant. As a result, an unexpectedly changing transaction situation can be captured and an alert notification can be sent to the portable terminal 60 of the administrator.

  Flow information is information that affects busyness, and is difficult to assume in advance. For example, there may be a case where a large number of customers come to the store all at once, or a large amount of products or high-priced products are purchased. Such information that is difficult to assume in advance is called flow information.

  The flow information determination unit 362 refers to the cash amount and transaction information of the register 40 stored in the store management information storage unit 35, and the cash amount and transaction information of the register 40 are assumed from the fixed information. When it is determined that the number of changes has changed significantly, the notification unit 364 is notified of the abnormality.

  The notification unit 364 transmits an alert notification to the portable terminal 60 when the flow information determination unit 362 receives a notification that the abnormality is based on the flow information.

  Based on the request from the portable terminal 60, the situation determination information providing unit 365 refers to the information stored in the store management information storage unit 35 and collects or aggregates information for determining the flow information. The situation determination information obtained through the above is provided to the portable terminal 60.

  Further, the situation determination information providing unit 365 may provide the mobile terminal 60 with a video signal including an image captured by the camera 50 as the situation determination information based on a request from the mobile terminal 60. The video of the camera 50 may be a real-time video or an accumulated past video, and the situation determination information providing unit 365 provides a video signal based on an instruction from the administrator.

  Furthermore, the situation determination information providing unit 365 may perform image processing, analysis / statistical processing using the captured video of the camera 50, and provide the result as situation determination information. For example, a person may be specified from the captured video, and the number of customers in the store may be used as the situation determination information. Further, for example, the specified number of customers may be classified for each time zone, and a fluctuation value of the number of customers from the past to the present may be obtained and used as situation determination information.

(A-1-3) Internal Configuration of Deposit / Withdrawal Machine 10 FIG. 3 is an external perspective view of the deposit / withdrawal machine 10 according to the first embodiment. FIG. 4 is an internal configuration diagram showing an internal configuration of the depositing / dispensing machine 10 according to the first embodiment.

  As shown in FIG. 4, the depositing / dispensing machine 10 is roughly divided into a coin processing machine 1, a banknote processing machine 2, a display unit 3, an operation unit 4, a card reader 5, a slip recording unit 6, a storage unit 7, and a main control unit. 8. At least a communication unit 81 is included.

  FIG. 4 shows an example of the internal configuration of the depositing / dispensing machine 10. In addition to the components shown in FIG. 4, for example, an authentication processing unit that performs various authentication processes such as vein authentication, and barcode reading You may make it have an input assistance process part etc. which assist an input.

  The display unit 3 is a display unit that displays, for example, guidance on various processing operations of the depositing / dispensing machine 10, an input screen, input information, a deposit amount or a withdrawal amount of money type, and the like on a liquid crystal display (LCD) or the like.

  The operation unit 4 is operated by a register person or a manager. For example, a physical input unit such as a keyboard or a numeric keypad, or an input unit such as a touch panel arranged on the display unit 3 is applied. Can do.

  The card reader 5 reads information stored in an ID card used by a register person or administrator, and gives read information to the main control unit 8. Examples of the ID card include a management card used by an administrator, a register card used by a register person, a store card issued for each store, and the like.

  The slip recording unit 6 records and outputs the amount of money, the number of money types, and the like of the deposit process or the withdrawal process performed by the coin processor 1 or the banknote processor 2 in a slip. For example, a printer or the like can be applied to the slip recording unit 6.

  The storage unit 7 has a counter table that stores a deposit / withdrawal processing history, a collection box exchange history, a change storage deposit / withdrawal history, a collection box deposit history, and the like, and a control program executed by the main control unit 8. The data is stored, and further the processing result by the main control unit 8 is stored.

  The main control unit 8 controls processing of the entire depositing / dispensing machine 10 based on a control program stored in the storage unit 7. The main control unit 8 has a deposit / withdrawal processing function for making a change / payment to the register 40 or a sales / payment from the register 40 and a cash management function for managing cash in the store.

  The coin processor 1 counts the coins handled by the register 40 by denomination or stores them in denominations.

  The coin processor 1 separates coins received from the coin deposit port 11 that collects the collected coins in a lump and the coins received into the coin deposit port 11 one by one, and discriminates coin types and the like. The coin discriminating unit 12 that counts each denomination, the coin temporary holding unit 13 that temporarily holds the coins discriminated and counted by the coin discriminating unit 12, and the coin used as the change reserve of the register 40 are stored in the denomination. A plurality of change coin storages (cash storages for change) 14, a coin recovery box 15 for storing deposited coins by denomination, a coin safe 16 for dispensing change coins, and a coin reject port 17 and a control unit 18 that controls the operation of the entire coin processor 1 based on the control program.

  Here, the inside of the coin temporary storage unit 13, the change coin storage 14, the coin recovery box 15, and the coin dispensing safe 16 is divided so that coins can be accumulated and stored for each denomination.

  Further, a conveyance path by a conveyance belt or the like for conveying the coins separated by the separation unit is provided between the coin deposit port 11 and the coin discrimination unit 12. Further, between the coin storage box 14 for change, the coin recovery box 15 and the coin safe 16, the coins discharged from the coin storage box 14 for change are guided to either the coin recovery box 15 or the coin safe 16. Distribution means and counting means for counting coins passing through each denomination are provided.

  Moreover, with respect to the coin storage box 14 for change, a storage reference amount is set for each denomination of the coins to be stored, and the coins that have been deposited to store the storage reference amount are stored. Yes. The change coin storage 14 is also provided with feeding means for feeding coins to the transport path.

  A plurality of coin collection boxes 15 are prepared and exchanged as necessary. In this embodiment, the coin collection box 15 is provided with a storage unit (identification information holding unit) 15a. The storage unit 15a stores unique identification information such as an ID number for identifying the coin collection box 15, and the control unit 18 or a main control unit 8 described later recognizes this identification information and stores the coin collection box 15. It is something to identify.

  The banknote handling machine 2 counts banknotes handled by the register 40 by denomination or stores them in denominations.

  The banknote handling machine 2 collects the banknotes collected from the register 40 at the time of deposit processing, and discharges banknotes as change during the withdrawal process, and the banknotes received at the banknote deposit / withdrawal port 21. Separated one by one, discriminates the denomination etc. of the banknotes and counts the banknotes discriminated for each denomination, and the banknotes identified and counted by the banknote discrimination section 22 are accumulated and temporarily held. The banknote temporary storage unit 23 and the banknote storage for change (cash storage for change) that stores banknotes of specific denominations (for example, 5,000 yen, 1000 yen) used as change reserves for the register 91, etc. 24, a banknote collection box (cash collection box) 25 that stores deposited banknotes by denomination, a banknote rejection box 26, and a control unit 27 that controls the operation of the entire banknote processing machine 2 based on a control program.

  Here, the banknote temporary storage part 23 is provided with a feeding means for feeding out banknotes. Moreover, with respect to the banknote storage 24 for change, a storage reference amount is set for each denomination of banknotes to be stored, and banknotes that have been deposited to store the storage reference amount are stored. Yes. The change banknote storage 24 is also provided with banknote stacking means together with feeding means for feeding banknotes to the transport path.

  A plurality of banknote collection boxes 25 are prepared and are exchanged as necessary. Each banknote collection box 25 is provided with a sensor for detecting near-full or full. , You can check the fullness. However, the storage amount can also be grasped from a deposit history stored in a table described later.

  The control unit 18 of the coin processing machine 1 and the control unit 27 of the banknote processing machine 2 control the coin processing machine 1 and the banknote processing machine 2 according to instructions from the main control unit 8.

  The communication unit 81 communicates with the management device 30 and the register 40 through a connection line in the store, or communicates with the mobile terminal 60 connected to the network NT.

(A-1-4) Functional configuration of depositing / dispensing machine 10 FIG. 5 is a functional block diagram for explaining main functions of the depositing / dispensing machine 10 according to the first embodiment. The function of the depositing / dispensing machine 10 shown in FIG. 5 is realized by the main control unit 8 executing a cash processing program stored in the storage unit 7.

  In FIG. 5, the depositing / dispensing machine 10 includes a management unit 101, a withdrawal processing unit 102, a depositing processing unit 103, a totaling processing unit 104, and a cash management information storage unit 105.

  The management unit 101 stores the cash amount and transaction information in the deposit / withdrawal machine 10 stored in the cash management information storage unit 105 in the management device 30 every time there is a change / withdrawal transaction at the deposit / withdrawal machine 10. Notice. Thereby, the cash amount and transaction information memorize | stored in the depositing / withdrawing machine 10 can be centrally managed by the management apparatus 30. FIG.

  The withdrawal processing unit 102 performs a change withdrawal process in response to an operation of a user (register manager or manager). The withdrawal processing unit 102 mainly performs a change withdrawal to the register 40. In order to ensure security, the change dispensing is preferably operated by an authorized administrator. However, when there is no administrator in the store, it may be necessary to make a change payment by a non-administrator. Accordingly, when the withdrawal processing unit 102 acquires the withdrawal approval permission of the administrator from the portable terminal 60, the withdrawal processing unit 102 may restrict the withdrawal within the range of the number of denominations designated by the administrator. it can.

  An example of a withdrawal method will be described. For example, when receiving the denomination amount related to the withdrawal from the operation unit 4, the withdrawal processing unit 102 instructs the coin processing machine 1 and the banknote processing machine 2 to perform a withdrawal process based on the denomination amount. Further, the withdrawal processing unit 102 stores the denomination amount related to withdrawal in the cash management information storage unit 105 as transaction history information in association with identification information (for example, register card identification information, register identification information, etc.). It is.

  The deposit processing unit 103 performs a deposit transaction in response to an operation of a user (register manager or manager). The deposit processing unit 103 mainly deposits the sales sold at the register 40. That is, the user deposits the money stored in the storage (drawer) of the register 91 after the end of the business of the register person or the like.

  An example of the deposit method will be described. For example, when the deposit processing unit 103 receives a deposit request from the operation unit 4, the deposit processing unit 103 accepts the insertion of cash into the coin processing machine 1 and the bill processing machine 2 and obtains the denomination amount related to the deposited deposit. Also, the deposit processing unit 103 stores the denomination amount related to the deposit in the cash management information storage unit 105 as transaction history information in association with identification information (for example, register card identification information, register identification information, etc.). .

  The aggregation processing unit 104 performs processing such as sales aggregation and calculation of miscalculation. For example, the totalization processing unit 104 performs sales totalization or miscalculation calculation for each register card identification information, each register identification information, or each register person while referring to transaction history information in the cash management information storage unit 105.

(A-1-5) Internal Configuration of Mobile Terminal 60 FIG. 6 is an internal configuration diagram showing an internal configuration of the mobile terminal 60 according to the first embodiment.

  In FIG. 6, the mobile terminal 60 according to the first embodiment includes a control unit 610, a display unit 620, and an input unit 630.

  The communication unit 640 is connected to the network NT and communicates with any or all of the depositing / dispensing machine 10, the management device 30, and the register 40 configuring the store system.

  For example, a liquid crystal display or the like can be applied to the display unit 620, and information acquired from the management apparatus 30 is displayed under the control of the control unit 610.

  The input unit 630 is for inputting information by an operation of an administrator, and for providing input information to the control unit 610.

  The control unit 610 controls various functions of the mobile terminal 60. The hardware configuration of the control unit 610 is, for example, a device having a CPU, a storage unit (for example, RAM, ROM, EEPROM), an input / output interface, and the like, and the CPU executes a processing program stored in the storage unit. Various functions of the mobile terminal 60 are realized. In addition, the processing program may be configured by being installed in the portable terminal 60. Even in this case, the processing program causes the CPU to function as the processing illustrated in FIG.

  The control unit 610 includes an alert notification acquisition unit 611, a situation determination information acquisition unit 612, and a response instruction unit 613.

  The alert notification acquisition unit 611 acquires an alert notification from the management device 30 through the communication unit 640. Upon receiving the alert notification, the alert notification acquisition unit 611 displays a notification on the display unit 620, for example, to alert the administrator, Make an alert sound.

  The situation determination information acquisition unit 612 accesses the management device 30 through the communication unit 640 and exchanges information with the management device 30. The situation determination information acquisition unit 612 instructs the management device 30 to select desired information from the information stored in the store management information storage unit 35, and acquires the instructed information. In addition, the situation determination information acquisition unit 612 displays the acquired information on the display unit 620. Thereby, the administrator can grasp | ascertain the present condition in a shop based on the displayed information, or can analyze it.

  The response instruction unit 613 transmits information on the administrator's response instruction input from the input unit 630 to any one of the depositing / dispensing machine 10, the management device 30, and the register 40 through the communication unit 640. Thereby, for example, when the manager who has grasped the situation of the store determines that the change in the register 40 may be insufficient, it is possible to notify the deposit / withdrawal machine 10 of permission for withdrawal. At this time, it is possible to specify a withdrawal amount for each denomination. Further, if necessary, a response instruction can be sent to the register 40 in order to give a specific response instruction to a store clerk such as a part or part-time worker.

(A-2) Operation of the First Embodiment FIG. 7 is a sequence diagram showing the operation of the management method in the management system 80 according to the first embodiment.

  In the following, a case where the store clerk withdraws changes from the depositing / dispensing machine 10 by the administrator's withdrawal approval when the change amount of the register 40 is insufficient will be exemplified. Is excessively high, and can be applied to the case where sales are deposited into the depositing / dispensing machine 10.

  The depositing / dispensing machine 10 notifies the management device 30 of transaction information (transaction history) and cash amount every time a transaction is made to change cash to the register 40 or sales / payment from the register 40 (step S101). Further, a change reserve is stored in advance in the register 40, and each time a transaction is made, transaction information (transaction history) and cash amount (change amount) are notified from the register 40 to the management device 30 (step). S102). As described above, the cash amount of the register 40 and the deposit / withdrawal machine 10 is centrally managed by the management device 30.

  In step S <b> 103, the portable terminal 60 accesses the management device 30 by the operation of an administrator at a remote location. The portable terminal 60 acquires the cash balance information of the store managed by the management device 30 and displays it on the display unit 620.

  As a result, the administrator can inquire about the amount of money in the store using the mobile terminal 60 from a remote location, and can grasp the change necessary for the store (the change in the register 40). In addition, referring to the cash amount in the register 40, it is determined that change payment is necessary, or when the cash is excessively stored, the manager may make a distribution request or the like through the portable terminal 60. it can.

  Steps S104 and after are processing when the manager grasps the current state of the store remotely and approves change withdrawal when an unexpected transaction occurs in the store and the change tends to be insufficient.

  In the management device 30, the fixed information determination unit 361 of the current status data management unit 36 has a fixed information setting value calculated based on the fixed information based on past statistical data, analysis data, manager's experience, etc. Is set. In addition, a flow information setting value is set in the flow information determination unit 362 (step S104).

  The flow information determination unit 362 compares the change amount in the register 40 stored in the store management information storage unit 35 with the fixed information set value, and if the difference value is equal to or greater than the flow information set value, it is unexpected. It is determined that the situation is fluid (step S105), and the notification unit 364 sends an alert notification to the administrator's portable terminal 60 (step S106).

  The setting timing of the setting information related to the fixed information setting value and the flow information is not particularly limited, and may be set before starting the business, or when the administrator visits the store after starting the business. You may make it set. In addition, a fixed date and flow information may be set in advance by designating a future date.

  Flow information is the status of changes in each denomination of the most recent change, apart from fixed information. The situation in which changes in change more than a certain amount have occurred relative to the change information of change expected from fixed information. To figure out.

  The flow information setting value is a value for capturing the increase / decrease state with respect to the fixed information setting value. The flow information set value is information for detecting an unexpected situation, and is information that contributes to notifying an administrator (mobile terminal 60) of an alert in an unexpected situation.

  For example, it is assumed that the number of change calculated as a fixed information setting value from statistical information is as follows. In the following, if the amount of change of 100 yen coins of today is calculated from fixed information, 200 pieces are required from 10 am to 10 pm, and the change in the amount of change in the register 40 for each time zone (fixed information) Setting value) is illustrated.

<Number of changes calculated from fixed information (fixed information setting value)>
“10:00: 200-200” → “11:00: 175-190” → “12:00: 155-175” → “13:00: 130-150” → “14:00: 120-135” → “15:00: 115-125” → “16:00: 105-115” → “17:00: 80-100” → “18:00: 65-80” → “19:00: 50-65” → "20:00: 44-50 sheets"

  For example, in this case, when the fixed information setting value is set as a threshold value and the actual number of change is less than a certain number (for example, 10) with respect to the threshold value, the flow information determination unit 362 is not expected to be different from normal. It is detected that the situation is present, and the notification unit 364 notifies the manager's mobile terminal 60 of an alert.

  When the alert is notified to the mobile terminal 60, the administrator operates the mobile terminal 60 to confirm the current state of the store, the mobile terminal 60 accesses the management device 30, and the mobile terminal 60 notifies the management device 30 of the situation determination information. A request is transmitted (S107).

  In the management device 30, the situation determination information providing unit 365 collects and aggregates information stored in the store management information storage unit 35 based on the received request to form the situation determination information. Then, the situation determination information providing unit 365 transmits the situation determination information to the portable terminal 60 through the communication unit 34 (step S108).

  When the portable terminal 60 receives the situation determination information from the management device 30, the portable terminal 60 displays the situation determination information on the display unit 620. Thereby, the administrator browses the situation determination information and confirms the current situation of the store (step S109).

  An example of the situation determination information (determination material) for the occurrence of an unexpected situation and the manager determining whether or not change payment is necessary will be described.

[Number of transactions in the target time zone]
An example of the situation determination information is the number of transactions in the target time zone. For example, it is possible to determine whether or not an unexpected transaction has occurred during a time period when there are not many normal transactions. As a specific example, there are cases where a plurality of sightseeing buses come to a store, or there are a large number of visitors exceeding the assumption.

  When the administrator requests “the number of transactions in the target time zone” to the management apparatus 30 as the situation determination information, the situation determination information providing unit 365 is designated from the information stored in the store management information storage unit 35. The number of transactions in the time period is collected, and the number of transactions in the time period is provided to the mobile terminal 60. At this time, the situation determination information provision part 365 is good also as what digitized the number of transactions of the object time slot | zone. In addition, the situation determination information providing unit 365 also collects the number of transactions in the time zone before and after the target time zone so that the change in the number of transactions for each time zone can be understood. The number of transactions may be graphed.

[Continuous unexpected transactions]
An example of the situation determination information is a continuous unexpected transaction. For example, it is possible to determine whether or not there has been a certain specific transaction that affects the number of changes. As a specific example, there is a case where transactions for small purchases for 10,000 yen are repeated or payment with a large amount of coins.

  In this case, the situation determination information providing unit 365 collects the transaction history including transaction information including the deposit amount and the change amount from the store management information storage unit 35, for example, a list of transaction histories You may make it provide to the portable terminal 60 as judgment information.

[Information when unexpected situation continues]
As an example of the situation determination information, there is information when an unexpected situation continues. For example, it is possible to determine a change in the change of the change amount or a change in the change prediction when an unexpected situation continues from the fixed information. As a specific example, if there are irregular and undisclosed events and the number of visitors increases all day, the threshold (fixed information setting value) changes (increase / decrease amount) are multiplied by a factor, and the change is insufficient during business. It can be judged whether there is a possibility.

[Information when unexpected situation does not continue]
As an example of the situation determination information, there is information when an unexpected situation does not continue. For example, if an unexpected situation does not continue, it can be determined whether or not there is a shortage when the current reduced number of sheets is subtracted from the expected number at the end of business.

  In this case, the situation determination information providing unit 365 may be video information in the store taken by the camera 50. Moreover, the situation determination information provision part 365 is good also as input information by a shop clerk. For example, when there is an unexpected situation, the store clerk may input operation information to the register 40 and provide the information input to the register 40 as the situation determination information. More specifically, a plurality of selection buttons for informing the administrator of an unexpected situation are displayed on the screen of the register 40, and when the store clerk presses the selection button corresponding to the situation, the selection button is displayed. It is possible to provide the mobile terminal 60 with the situation determination information in which the content for informing the situation is described.

  When the administrator who has viewed the situation determination information determines that additional change payment is necessary, the portable terminal 60 transmits a withdrawal approval to the depositing / dispensing machine 10 in response to the operation of the administrator. (Step S110). At this time, the number of denominations is also specified.

  Here, in order for the manager to give a work instruction to a person in charge (for example, a salesclerk) in the store, the portable terminal 60 receives work from the manager in the register 40 to work on the person in charge (for example, a salesclerk). Notification is performed (S113). Various methods can be used for notification of work from the portable terminal 60 to the register 40. For example, the display screen of the portable terminal 60 has a selection notification button for notifying one or more works in advance. The work notification may be notified to the register 40 by selecting a work selection notification button instructed by the administrator. Further, for example, the administrator may write the contents instructed to the person in charge by e-mail, chat function, etc., and notify the person in charge. The register 40 displays the work instruction notified from the portable terminal 60, and the person in charge confirms the work instruction from the administrator (S114). In order to communicate with the administrator, the person in charge may be able to notify the work availability from the person in charge from the register 40 to the portable terminal 60 (S115). For example, depending on the congestion in the store, the person in charge may not be able to respond immediately to work notifications from the administrator, and the administrator may be notified that the person in charge will respond after a certain period of time. There are also. In such a case, the person in charge may notify the portable terminal 60 of the work availability notification using the register 40. As in the case of the above-described work notification, for example, the work availability notification has a selection notification button for notifying one or a plurality of responses to a work instruction from the administrator in advance on the display screen of the register 40. However, the work availability notification may be notified to the portable terminal 60 by selecting a response selection notification button for the work instruction from the administrator. Further, for example, the administrator may write the contents instructed to the person in charge by e-mail, chat function, etc., and notify the person in charge.

  In the depositing / dispensing machine 10, when the administrator approves the withdrawal from the portable terminal 60, the depositing / dispensing machine 10 can make the specified number of denominations. Then, in the depositing / dispensing machine 10, an operation relating to change dispensing by the store clerk is performed, the designated number of denominations of cash is withdrawn (step S111), and the number of denominated denominations is input into the register 40. (Step S112).

  For example, in the store, when the change reserve of the register 40 is insufficient and the part-time job withdraws from the depositing / dispensing machine 10, only the cash designated by the administrator from a remote location in advance is withdrawn. Conventionally, a mechanism has been examined in which a manager approves withdrawal from a remote location and a mechanism for judging withdrawal capacity based on statistical information from fixed information. However, according to this embodiment, the administrator who has received the alert notification grasps the fluid situation of the store in real time, determines the necessity of change withdrawal, determines the necessary cash, Can be judged.

  The administrator who has received the alert notification checks the movement of the threshold value (that is, the transition of the fixed information setting value time zone) and the movement of the latest realization money in real time, and determines whether additional change payment is necessary.

  In addition, when judging whether or not to change money, it is not only necessary to look at the most recent changes in the amount of realization, but also the number of transactions during normal and unexpected movements, Confirmation of transaction information, such as whether or not unexpected deposits / withdrawals have been made, will be used as judgment materials.

  Furthermore, even if it is a specific unexpected transaction, if the administrator refers to the situation judgment information and the change is considered to be in time until the end of the operation, the administrator It can be judged that there is no need to review (ie, additional withdrawal).

(A-3) Effects of First Embodiment As described above, according to the first embodiment, the following effects can be obtained.

  Since it is possible to provide alert notifications and provide current situation judgment information to managers with cash management authority and know-how, it is possible to fully grasp the unexpected fluid situation from fixed information, It is possible to appropriately determine whether withdrawals or deposits are necessary.

  As a result, because it is an expert (store manager) who has cash management know-how at the store that can determine whether or not change is required due to the current situation in the store, it is always an expert at the store. Even if you don't have enough money (part-time job alone), you can grasp the necessary change capacity and operate the store with the minimum change.

  In addition, change is one of the means to prepare with a margin, but in that case, it will be in a state where change is out of the store more than necessary, or the amount of cash touched by the part-time worker will increase. The risk is high.

  Therefore, even if cash management experts are not in the store, [1] cash reduction of store cash and [2] fraud deterrence (unnecessary This reduces the amount of money trade and the cost of taking out large changes.

(B) 2nd Embodiment Next, 2nd Embodiment of the cash management apparatus and cash management system which concern on this invention is described in detail, referring drawings.

[Basic concept]
There is a risk that the cash withdrawn from the depositing / dispensing machine is taken away without being put into the register. Therefore, it is desired to have a mechanism for correctly grasping the withdrawal history of the depositing / dispensing machine and the entry history to the register and checking whether the entry to the register has been correctly operated. For example, it is conceivable that an alert is issued when a register entry operation is not performed within a certain time after a withdrawal operation.

  However, depending on the operation status at the time of the operation from “change payment to entry into cash register” at a distribution store that performs all operations in the store with a limited store clerk, work (for example, within a certain period of time) It may be difficult to perform operations such as performing a loading operation.

  Therefore, in the second embodiment, there is a need for a mechanism in which the manager can monitor the operation status in consideration of the customer status in the store between the change payment and the input operation.

(B-1) Configuration of Second Embodiment The overall configuration of the management system of the second embodiment is the same as the overall configuration shown in FIG. 2 of the first embodiment. The external configuration, internal configuration, and functional configuration of the depositing / dispensing machine are the same as those shown in FIGS. 3 to 5 of the first embodiment, and the internal configuration of the portable terminal is also shown in FIG. 6 of the first embodiment. It is the same as the structure shown.

  Therefore, also in 2nd Embodiment, it demonstrates using FIGS. 2-6 of 1st Embodiment.

  FIG. 8 is an internal configuration diagram illustrating an internal configuration of the management apparatus 30 according to the second embodiment.

  In FIG. 8, the management device 30 according to the second embodiment includes a transaction information acquisition unit 31, a cash processing control unit 32, an administrator information management unit 33, a communication unit 34, a store management information storage unit 35, and a current data management unit. 36A.

  The management apparatus 30 of the second embodiment differs from the first embodiment in the function of the current data management unit 36A. Therefore, hereinafter, the configuration of the current status data management unit 36A will be described in detail, and other transaction information acquisition unit 31, cash processing control unit 32, manager information management unit 33, communication unit 34, store management information storage unit 35. The detailed description of is omitted.

  The current status data management unit 36A includes an input operation determination unit 367, a notification unit 368, and a status determination information provision unit 369.

  The input operation determination unit 367 determines whether or not an input operation to the register 40 has been performed within a predetermined time after the withdrawal in the depositing / dispensing machine 10. Specifically, when the withdrawal process is performed in the depositing and dispensing machine 10, the withdrawal completion information is notified to the management device 30. Further, when the change insertion process is performed in the register 40, the completion information is notified to the management device 30. The input operation determination unit 367 has a timer and determines whether or not an input operation to the register 40 has been performed within a predetermined time from the time of payment at the deposit / withdrawal machine 10.

  The notification unit 368 notifies the mobile terminal 60 of an alert when the input operation determination unit 367 has not performed the input operation to the register 40 even after a predetermined time has elapsed after the payment in the depositing / dispensing machine 10. To be sent.

  Based on the request from the portable terminal 60, the situation determination information providing unit 369 refers to the information stored in the store management information storage unit 35 and collects or aggregates information for determining the flow information. The situation determination information obtained through the above is provided to the portable terminal 60.

  Further, the situation determination information providing unit 369 may provide the mobile terminal 60 with a video signal including an image captured by the camera 50 as the situation determination information based on a request from the mobile terminal 60. The video of the camera 50 may be a real-time video or an accumulated past video, and the situation determination information providing unit 369 provides a video signal based on an instruction from the administrator.

  Furthermore, the situation determination information providing unit 369 may perform image processing, analysis / statistical processing using the captured video of the camera 50, and provide the result as situation determination information. For example, a person may be specified from the captured video, and the number of customers in the store may be used as the situation determination information. Further, for example, the specified number of customers may be classified for each time zone, and a fluctuation value of the number of customers from the past to the present may be obtained and used as situation determination information.

(B-2) Operation of the Second Embodiment FIG. 9 is a sequence diagram showing the operation of the management method in the management system 80 according to the second embodiment.

  In FIG. 8, the processing of steps S101 to S103 is the same as the processing of steps S101 to S103 of FIG.

  In response to the administrator's operation, the portable terminal 60 transmits a withdrawal approval to the depositing / dispensing machine 10 (step S201). At this time, the number of denominations is also specified.

  In the depositing / dispensing machine 10, when the administrator approves the withdrawal from the portable terminal 60, the depositing / dispensing machine 10 can make the specified number of denominations. Then, in the depositing / dispensing machine 10, an operation relating to change dispensing by the store clerk is performed, and the designated number of denominations of cash are withdrawn (step S202). When the withdrawal process is performed in the depositing / dispensing machine 10, withdrawal completion information is notified from the depositing / dispensing machine 10 to the management device 30.

  The store clerk carries the cash withdrawn by the depositing / dispensing machine 10 to the register 40, and performs an operation of inserting the cash into the register 40 (step S203). When cash is inserted into the register 40, the completion information is notified from the register 40 to the management device 30.

  In the management device 30, the input operation determination unit 367 of the current data management unit 36 </ b> A determines whether or not an input operation to the register 40 has been performed within a predetermined time after the withdrawal in the depositing / dispensing machine 10 (step S <b> 204). . Then, the notification unit 368 alerts the portable terminal 60 when the input operation determination unit 367 has not performed the input operation to the register 40 even after a predetermined time has elapsed after the withdrawal in the depositing / dispensing machine 10. A notification is transmitted (step S205). When the alert is notified to the mobile terminal 60, the administrator operates the mobile terminal 60 to confirm the current state of the store, the mobile terminal 60 accesses the management device 30, and the mobile terminal 60 notifies the management device 30 of the situation determination information. A request is transmitted (step S206).

  In the management device 30, the situation determination information providing unit 369 collects and aggregates information stored in the store management information storage unit 35 based on the received request to form the situation determination information. Then, the situation determination information providing unit 369 transmits the situation determination information to the portable terminal 60 through the communication unit 34 (step S207).

  When the portable terminal 60 receives the situation determination information from the management device 30, the portable terminal 60 displays the situation determination information on the display unit 620. Thereby, the manager browses the situation determination information and confirms the current situation of the store (step S208).

  Here, an alert is notified to the administrator (portable terminal 60) when the insertion operation has not been performed even after a predetermined time has elapsed after the withdrawal, but the administrator appropriately grasps the situation in the store. It is difficult. For example, because the depositing / dispensing machine 10 is set at a position away from the register 40, the store characteristics such as inability to quickly perform the depositing operation, for example, the number of visitors suddenly increases after withdrawal, and the This is because there is an environmental situation in cash operation, such as inability to operate.

  For this reason, the administrator at the remote location browses the judgment status information, grasps the status that could not be operated, and gives an appropriate response instruction.

  Hereinafter, an example of determination status information (determination material) according to the second embodiment will be described.

(A) Store congestion monitoring [Register operation information]
As an example of the determination status information, there is operating status information of the register 40 at the time of store congestion. For example, by determining the operating status of the register 40, it is possible to determine the degree of congestion in the store.

  The situation determination information providing unit 369 collects the number of transactions in the register 40 within a predetermined time from the current time as operation status information from the information stored in the store management information storage unit 35, and quantifies the number of transactions. It may be a thing. In addition, the situation determination information providing unit 369 also collects the number of transactions in the time zone before and after the target time zone so that the change in the number of transactions for each time zone can be understood, and the time zone before and after the target time zone. The number of transactions may be graphed.

[Number of visitors]
As an example of the judgment status information, there is visitor number information. Thus, since the current number of visitors can be confirmed, it is possible to determine that the entry operation has not been performed because the register 40 is used.

  The situation determination information providing unit 369 may detect the number of customers moving to the video by image processing, and use the number of customers as visitor number information.

  Further, the situation determination information providing unit 369 may transmit in-store video information captured by the camera 50 in response to a request from the mobile terminal 60. Thereby, since the administrator can see the video in a store through the display part 620 of a portable terminal, he can grasp the situation in a store.

(B) Confirmation of equipment layout, clerk flow, clerk behavior [store video information]
One example of the determination status information is in-store video information. Thereby, since the arrangement | positioning of equipment in a store, flow line information, and the movement of a salesclerk can be confirmed, the reason why input operation is not performed can be judged. For example, when a store clerk is next to a cafe extractor at a convenience store or the like, it can be determined that the operation has not been performed in order to cope with a failure of the cafe extractor.

  Then, the manager who has browsed the situation determination information instructs the store clerk after grasping the store situation. In response to the operation of the administrator, the portable terminal 60 transmits alert message information including the administrator's instruction content such as alert notification, mail, message, etc. to the register 40 (step S209). Thereby, the instruction content of the manager is displayed on the display unit (not shown) of the register 40, and the store clerk confirms the instruction content (step S210). As a result, even when the manager is in a remote place, it is possible to give an accurate instruction to the store clerk and to make an immediate response.

  The register 40 has functions such as a mail function and a message notification function, and the store clerk transmits an answer to the manager's response instruction to the portable terminal 60 (step S211). Thereby, the store clerk in the store can also notify the administrator (portable terminal 60) of the reason why the alert message is not available. Therefore, the manager can compare the reason with information that can be acquired remotely and determine whether or not a countermeasure is required.

  In order to change the time for determining whether or not the operation for inserting the money into the register 40 in the management apparatus 30 has been performed, the portable terminal 60 performs a setting time changing process by an operation of the administrator (step S212). ). Thereby, the alert notification timing can be flexibly set and changed according to the situation in the store.

(B-3) Effect of the Second Embodiment As described above, according to the second embodiment, it is more appropriate because it is not possible to judge only fixed information determined in advance from the store situation obtained remotely. Making the right decision.

  Further, when grasping the store situation, the remote manager can grasp the situation in real time even if the store clerk cannot cope with the store situation in real time by not depending on the operation (burden) of the store clerk as much as possible.

(C) Other Embodiments Although various modified embodiments are mentioned in the first and second embodiments described above, the present invention can also be applied to the following modified embodiments.

  (C-1) The configurations of the first embodiment and the second embodiment described above may be combined.

  In the first embodiment, when an unexpected event occurs, the administrator approves the change / withdrawal to the deposit / withdrawal machine through the mobile terminal, and the store clerk makes the change / withdrawal from the deposit / withdrawal machine. Is the action. In 2nd Embodiment, it is operation | movement until a store clerk performs input operation after money change is withdrawn from the deposit or withdrawal machine. Therefore, by combining the first embodiment and the second embodiment, the administrator grasps the unexpected event and approves the change withdrawal, and the throwing operation is performed while grasping the event that the throwing operation cannot be performed. The administrator can monitor until it is implemented.

  (C-2) Cash management (remote management) in a managerless store, as described above as an example of a change machine and a deposit / withdrawal machine, but not only a change machine, but also a ticket sale in the store The present invention can be applied not only to cash processing devices such as machines and payment machines, but also to cash processing devices such as bank ATMs as well as deposit and withdrawal machines.

80 ... management system, 100 ... deposit / withdrawal device, 40 ... register, 50 ... camera,
DESCRIPTION OF SYMBOLS 10 ... Deposit / withdrawal machine, 101 ... Management part, 102 ... Payment processing part, 103 ... Deposit processing part, 104 ... Total processing part, 105 ... Cash management information storage part,
DESCRIPTION OF SYMBOLS 30 ... Management apparatus, 31 ... Transaction information acquisition part, 32 ... Cash processing control part, 33 ... Manager information management part, 34 ... Communication part, 35 ... Store management information storage part, 36 and 36A Present condition data management part, 361 ... Fixed information determination unit, 362 ... Flow information determination unit, 367 ... Input operation determination unit, 364 and 368 ... Notification unit, 365 and 369 ... Situation determination information provision unit,
60 ... portable terminal, 610 ... control unit, 620 ... display unit, 630 ... input unit, 611 ... alert notification acquisition unit, 612 ... situation determination information acquisition unit, 613 ... corresponding instruction unit.

Claims (6)

A communication means for communicating with the mobile terminal through a network;
Store management information storage means for storing store management information including cash amount and transaction information acquired from each of the deposit / withdrawal device and the register at least for each transaction in the deposit / withdrawal device and the register;
An unexpected event detection means for detecting occurrence of an unexpected event different from the normal store status with reference to the store management information,
A notification means for notifying the mobile terminal of an alert through the communication means when the unexpected event is detected;
Characterized in that it comprises status determination information notifying means for notifying the mobile terminal of status determination information for checking the current store status based on the store management information in response to a request from the mobile terminal through the communication means. Information processing apparatus. The unexpected event detection means is
A fixed information determination unit that determines a change in the cash balance based on a fixed information setting value set for the cash balance value or the fluctuation value;
The flow information judging unit for judging the occurrence of an unexpected event based on a comparison result between the cash balance value or the fluctuation value with respect to the fixed information set value and a threshold value. Information processing device.   The unexpected event detection means determines whether or not the input operation to the register is completed within a predetermined time after the withdrawal of the deposit / withdrawal device, and the input operation is performed within a predetermined time after the withdrawal. The information processing apparatus according to claim 1, further comprising a throwing operation determination unit that determines that the unexpected event has occurred when not.   Based on the information collected from the store management information storage means by the situation determination information notifying means, the number of transactions in a predetermined time zone, information on consecutive unexpected transactions, information when unexpected situations continue, unexpected The information processing apparatus according to any one of claims 1 to 4, wherein the information processing apparatus notifies any or all of the information when the situation does not continue. In the portable terminal which communicates with the information processing apparatus according to claim 1,
An alert notification acquisition unit for acquiring and notifying an alert notifying an occurrence of an unexpected event from the information processing apparatus;
Requesting the situation determination information for checking the current state of the store to the information processing apparatus, and acquiring the situation determination information acquisition means for acquiring the corresponding situation determination information;
Display means for displaying the situation determination information;
A portable terminal comprising: a handling instruction means for sending a handling instruction to a deposit processing device or a register. In the information processing apparatus in any one of Claims 1-4, and the deposit or withdrawal apparatus which communicates with the portable terminal of Claim 5,
A withdrawal processing means for making a specified amount of change withdrawal;
A deposit processing means for depositing the sales proceeds;
Communication means for transmitting transaction information relating to change payment or sales deposit and cash balance to the information processing device for each transaction;
A depositing / withdrawing apparatus comprising: a management unit that allows a withdrawal of a specified amount to the withdrawal processing means when the withdrawal approval information as a handling instruction is acquired from the portable terminal.

Images