JP2012256238A - Device for supporting determination of operation start of automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To determine whether the operation of each of automatic transaction devices which have been self-checked can be started by receiving a check result about cash and a medium of each device, in response to the received check result and the number of available devices in an area.SOLUTION: At least automatic transaction devices 10 each of which checks information on cash managed by itself and information on a residual quantity of a medium and transmits a check result, and a check server 11 which receives the check result and determines whether the operation of each of the automatic transaction devices which have been self-checked can be started in response to the received check result are provided. The check server receives the check result from each of the automatic transaction devices placed for each specific area, and calculates for each area the number of the devices each of whose operation is determined not to be restarted on the basis of the check result. When the calculated number is over a predetermined operation-stop allowable number, the server changes the check results of the devices other than at least devices each of whose operation is rejected by the check result due to a necessity of collection or replenishment of the medium to be available and displays the results.

Description

  The present invention relates to a technique for determining whether or not to start handling after determining that an automatic transaction apparatus is in a handling stopped state and performing a scrutiny and then judging whether or not handling can be resumed.

  Scrutiny related to cash of automatic transaction equipment (ATM), such as device management stock management and cash count results managed by ATM, and scrutiny related to aircraft, such as the balance of media managed by ATM mechanism When checking the quantity information, etc., the ATM must be suspended before it can be used.

  When carrying out these scrutiny operations in accordance with instructions from a remote location, first scrutinize the ATM after stopping handling.

  In order to make the ATM in a state where it can be handled again after scrutiny, it is necessary to instruct the start of handling by some method. In remote scrutiny that conducts scrutiny from a remote location, the clerk confirms the scrutiny result sent from the ATM that is the scrutiny target, and for ATMs that do not have a problem with the scrutiny result, manually send a handling start instruction to the scrutiny result The ATMs with problems were left out of service and this ATM was handled separately.

  In Patent Document 1, there is a medium in the ATM reject box at the time of scrutiny, and if the scrutiny result cannot be confirmed, the ATM is left suspended, and if there is no medium in the reject box, an automatic machine group that permits the handling start A management system is disclosed. Also, Patent Document 2 discloses an ATM that allows an ATM to determine the possibility of scrutiny, and when it is determined that scrutiny is possible, can be handled after scrutiny. In this ATM, it is determined whether or not a detailed examination is possible from the amount of bills that can be stored, such as a stacker for storing each denomination and a cassette used for collection.

JP-A-9-62932 Japanese Patent Laid-Open No. 11-16030

  In the prior art, it is determined whether or not ATM handling can be started after execution of automatic scrutiny using only the scrutiny result. For this reason, in the worst case, for example, all ATMs in the same store are suspended, which may lead to a decrease in operating rate.

  In addition, a problem arises when the attendant accepts the result of the examination conducted by the ATM as it is and determines whether to start handling. For example, as a result of scrutiny, just because the bank balance managed by ATM and the cash count result do not match, it is not always necessary to leave the device in a suspended state. This is because when there are a plurality of ATMs in the same store, it may be desired to keep the number of operating machines below a certain number. In addition, although it is necessary to investigate the inside of the ATM in order to confirm the cause of the discrepancy, in order not to increase the number of times of opening the ATM door in consideration of security, supplementation of a medium such as a statement slip, or This is because there may be cases where it is not desired to perform confirmation work until collection work occurs. In such a case, it is desirable to be able to start handling.

  However, in such a case, the attendant is required to determine which ATM is to be handled by referring to the result of the scrutiny, resulting in a new burden on the attendant. In other words, in order to improve the utilization rate, etc., in order to select ATMs that should be allowed to start handling despite problems in the results of the scrutiny, in addition to the scrutiny results (related to cash), for example, the same It is desirable to make a judgment including the results of scrutiny (related to the machine) such as the number of units in the store and the remaining amount of media.

  The present invention has been made in view of these problems, and receives the scrutinization results of cash and aircraft of each ATM, and determines whether or not to start handling ATMs scrutinized according to the received scrutiny results. .

  In order to solve the above problems, the present invention employs the following means.

  At least the cash information managed by each automatic transaction device and the information on the remaining amount of the medium are scrutinized, the automatic transaction device that transmits the scrutiny result, and the automatic transaction device that receives the scrutiny result and scrutinizes it according to the received scrutiny result The scrutiny server receives a scrutiny result from the automatic transaction apparatus arranged for each predetermined area, and the scrutiny result resumes handling for each area. If the number of automatic transaction devices that do not allow is exceeded, and the calculated number exceeds the predetermined allowable number of stoppages, at least the result of the scrutinization is not permitted due to the need to collect or replenish the media. Change the scrutinization result of the transaction equipment excluding the equipment to be displayed.

  Since this invention is provided with the above structure, it can determine the possibility of the handling start of the ATM which received the examination result regarding the cash and the body of each ATM, and examined carefully according to the received examination result.

It is a figure explaining the handling start availability determination apparatus of ATM concerning this embodiment. It is a figure explaining the internal structure of ATM, a scrutiny server, and a scrutiny management terminal. It is a figure which shows the table structure of the memory | storage part of a scrutiny server. It is a figure which shows the determination conditions of the memory | storage part of a scrutiny server. It is a figure explaining the handling start availability determination processing (update of a scrutiny result table) by a scrutinization server. It is a figure explaining the handling start availability determination processing (selection of handling start possible ATM) by a scrutiny server.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS. FIG. 1 is a diagram for explaining an apparatus for determining whether to start handling an automatic transaction apparatus according to the present embodiment, in which an ATM 10, a scrutiny server 11, a scrutiny management terminal 12, and a billing system host 15 are connected via a network 14. . FIG. 2 is a diagram illustrating the internal configuration of the ATM 10, the scrutiny server 11, and the scrutiny management terminal 12.

  An ATM (automatic transaction apparatus) 10 is an apparatus that is installed in a financial institution or the like and performs transactions such as cash deposits and withdrawals according to customer operations, and a communication control unit of the scrutinization server 11 via a communication control unit 222. 202, connected to the communication control unit 212 of the scrutinization management terminal 12.

The scrutinization server 11 and the scrutiny management terminal 12 are usually installed in the center of a financial institution, the scrutiny server 11 is a device that collects and manages the scrutiny results transmitted from the ATM 10, and the scrutiny management terminal 12 is managed by the scrutiny server 11. It is a device for browsing scrutiny result information.
The ATM 10 is a device that automatically executes various transactions requested by the user, and includes an operation unit 223, a card / detail slip mechanism unit 224, a passbook mechanism unit 225, a banknote deposit / withdrawal mechanism unit 226, and a coin deposit / withdrawal mechanism unit 227. A journal processing unit 228, and a control unit 221 for controlling these units. Here, the control unit 221 includes hardware such as a CPU and a memory, and software such as a program and data, and controls various processes and transactions.

  Hereinafter, each part of ATM will be described. The operation unit 223 has a screen display and key input detection function. When an ATM 10 user performs a transaction, the operation unit 223 mainly displays a guidance screen for a transaction operation, inputs a user's screen pressing operation such as a personal identification number, or a key. This is the part that accepts pressing input. Note that the operation unit 223 is preferably an input / display unit (also referred to as an input display unit) configured by a touch panel or the like. By using an input display section such as a touch panel as the input display section, various information can be displayed on the display screen of the touch panel, and pressing operations on the displayed various items can be detected.

  The card / detail slip mechanism unit 224 has a card insertion or ejection operation by the user, a card magnetic stripe or IC chip read or write operation, or a card embossed portion image reading function. It also has a mechanism that prints the transaction contents by the printing unit on a statement slip and discharges it from the apparatus.

  The passbook mechanism unit 225 has a passbook insertion or discharge operation to the user by the user, a magnetic stripe read or write operation, a printing function by the printing unit to the passbook, and the like.

  The banknote deposit / withdrawal mechanism unit 226 and the coin deposit / withdrawal mechanism unit 227 have a cash deposit / withdrawal function, a cash discrimination / conveyance function, and a storage function.

  The journal processing unit 228 has a function of electronically recording the contents related to the transaction, a function of browsing the recorded information, a function of transmitting a result of the scrutiny to the scrutinization server 11, and a function of performing a scrutiny in response to a scrutiny instruction from the scrutiny server 11. Have. Here, the result of scrutiny is the result of scrutiny related to cash that matches the cash management result with the ATM management balance derived from the contents related to the recorded transaction, and the remaining amount information of the medium managed by each mechanism unit of ATM (For example, the medium is empty (end) or full (full)) Refers to the result of scrutiny of the aircraft. The journal information includes the account with which the transaction was made, transaction date and time, transaction details (for example, if it is a withdrawal transaction, information such as the withdrawal amount, success or failure of identity verification, the person's face camera image, card face image), etc. The transaction history and the information related to the ATM operation history. Then, the processing of each of these parts is controlled by the control unit 221.

  The scrutiny server 11 is connected to the ATM 10 via the communication control unit 222 and the communication control unit 202, and is a device that collects and manages scrutiny result information from the ATM 10. The scrutinization server 11 includes a display unit 203, an input operation unit 204, a scrutiny result collection unit 205, a scrutiny result management unit 206, a storage unit 301, and a control unit 201 that controls these parts. The control unit 201 includes hardware such as a CPU and a memory, and software such as a program and data, and controls various processes.

  Hereinafter, each part of the scrutinization server 11 will be described. The display unit 203 includes a display such as a liquid crystal panel and has a screen display function. The input operation unit 204 includes a mouse, a keyboard, and the like and has an input detection function.

  The person in charge of the scrutiny work of the financial institution uses the display unit 203 and the input operation unit 204 to confirm the scrutiny schedule of the ATM 10 and inputs a scrutiny work instruction. The scrutiny result collection unit 205 receives the scrutiny result from the ATM 10 via the communication control unit 202, sends a scrutiny instruction to the ATM 10, sends a handling suspension / start instruction to the ATM 10, and stores the remaining amount information of the medium sent from the ATM 10. Each function includes reception, transmission of a request for sending a cash balance (hereinafter referred to as host management balance) to the accounting host for the ATM 10, and reception of a host management balance sent from the accounting host.

  The scrutiny result management unit 206 centrally manages the scrutiny result information and the host management stock of the ATM 10 collected by the scrutiny result collection unit 205, receives a scrutiny result information browsing request from the scrutiny management terminal 12, and sends it to the scrutiny management terminal 12. It has a function to transmit the detailed examination result information.

  The storage unit 301 includes configuration information 302 that defines how many ATMs 10 are installed in a predetermined area, for example, in and out of the store, a determination condition 303 for determining whether or not to start handling after scrutiny, and a scrutiny instruction to the ATM 10 The scrutiny schedule 304 that defines the time to transmit the scrutiny, and the scrutiny result 305 indicating the scrutiny result received from the ATM 10 are stored.

  The scrutiny management terminal 12 is a device that is connected via the communication control unit 202 and the communication control unit 212 of the scrutinization server 11 and browses the scrutiny results managed by the scrutiny server 11. A display unit 213, an input operation unit 214, and a control unit 211 that controls these units are provided. The control unit 211 includes hardware such as a CPU and a memory, and software such as a program and data, and controls various processes.

  The display unit 213 includes a display such as a liquid crystal panel and has a screen display function. The input operation unit 214 includes a mouse, a keyboard, and the like and has an input detection function. The operator can browse the examination result of the ATM 10 by the examination server using the display unit 213 and the input operation unit 214.

  In FIG. 2, the scrutinization server 11 and the scrutiny management terminal 12 are handled as separate devices, but the functions of both devices may be mounted on one device. The browsing terminal 12 is not limited to the center of the financial institution, and a plurality of browsing terminals 12 may be installed in each branch.

  FIG. 3 is a diagram showing a specific table configuration of the storage unit 301 of the scrutinization server 11, and the configuration information in FIG. 3A represents configuration information 302 that defines the installation status of the ATM, and FIG. The scrutinization result table (store) and the scrutiny result table (ATM) in FIG. 3C show the scrutiny results 305 received from each ATM.

  Here, the configuration information in FIG. 3A includes “store name” for specifying the store, “store category” indicating the type of store (sales office) / outside store (branch office), and ATM 10 installed in the store. It is comprised from "ATM name" which specifies. Of course, other stores and information related to ATMs may be included.

  The scrutiny result table (store) in FIG. 3 (b) is composed of a “store name” that identifies the store and a “number that cannot be handled” that stores the number of items that the ATM 10 of the store has determined to be unusable after scrutiny. The If the scrutinizing server 11 determines that the ATM 10 cannot be started, the “handling start impossible number” of the store is updated (incremented).

  The scrutiny result table (ATM) in FIG. 3 (c) includes an “ATM name” that identifies the ATM 10, a “scrutiny instruction date and time” that indicates the time when the scrutiny server sends a scrutiny instruction to the ATM, and a scrutiny result of the ATM 10 “ “Scrubbing result”, and “Handling start availability” indicating the handling start availability information derived by referring to the determination condition based on the scrutiny result.

  When the scrutiny server 11 sends a scrutiny instruction to the ATM 10, the "scrutiny instruction date" is updated. When the scrutiny server 11 receives the scrutiny result from the ATM 10, the "scrutiny result" and "handling availability" are updated.

  FIG. 4 is a diagram showing the determination condition 303 stored in the storage unit 301 of the scrutinization server 11 as a table configuration, and FIG. 4 (a) is a handling start defining a determination condition for determining whether to start handling after scrutiny. Table 4 (b) shows the permissible stop ATM number that defines the permissible ATM number for each store. FIG. 4 (c) shows the permissible stop default ATM number definition that defines the default value for the allowable stop ATM number. Indicates.

  The handling start availability determination table in FIG. 4A includes a “scrutinization result” indicating a scrutinization result and a “determination” indicating whether handling can be started corresponding to the scrutiny result.

  This determination is “timeout” when the scrutiny server 11 has not received a scrutiny result for a certain period of time after sending a scrutiny instruction to the ATM 10, “abnormal termination” indicating that the scrutiny process itself could not be performed normally, Although the scrutiny process was carried out normally, there are unknown banknotes or coins, and the scrutiny result cannot be determined, "Unknown banknote / coin existence", ATM management stock, cash count result, host management stock It consists of “scrutinize NG” when there is a mismatch, and “scrutinize OK” when all the above three match. The type of this determination is not limited to this. For example, the number of scrutiny NGs may be increased by assigning a scrutiny NG for each combination of the amount of money or the count results that are inconsistent.

  In FIG. 4 (b), the stop allowable ATM number store individual definition includes a “store name” that specifies a store, a “period” that specifies a specific period, and a “stop allowance” that specifies the stop allowable ATM number of the store in the period. The number of ATMs. This definition indicates how many ATMs can be stopped (including discontinuation of handling) in each store.

  In addition, by specifying a “period” in the same store, it may normally be stopped up to 2 units, but up to 1 unit during periods when there are many ATM customers (for example, 20th of every month, every Tuesday). The number of ATMs allowed to stop can be defined for each designated period.

  Note that it is not necessary to define all stores in the individual store definition, and stores that are not defined here can be defined by the default definition of the allowable stop ATM number according to the store classification.

  In FIG. 4 (c), the stop allowable ATM number default definition is “store category” indicating the type for each area in the store (business office) or outside the store (branch office), “period” specifying a specific period, and the store Define the “number of ATMs allowed to stop” for the relevant period of the category. The “period” and “stop allowable ATM number” in this definition have the same meaning as the individual store definition. This default definition defines the allowable number of ATMs that can be stopped according to the store classification for all stores that are not defined by the individual store definition in FIG.

  FIG. 5 is a diagram for explaining the handling start availability determination process (update of the scrutiny result table) by the scrutinization server. FIG. 6 is a diagram illustrating handling start availability determination processing (designation of handling startable ATM) by the scrutiny server.

  5 and 6, the scrutiny server 11 initializes the scrutiny result table (ATM) in FIG. 3C and the scrutiny result table (store) in FIG. 3B (S501). Specifically, the “scrutiny instruction date”, “scrutiny result” and “handling availability” in the scrutiny result table (ATM) in FIG. 3 (c) are cleared, and the scrutiny result table (store) in FIG. 3 (b). Set 0 to the “Number of vehicles that cannot be handled”.

  Subsequently, the scrutinization server 11 refers to the scrutinization schedule and confirms whether there is an ATM to which a scrutiny instruction should be issued (S502). If there is no ATM to which a scrutiny instruction is to be issued (N in S502), the process is terminated. If it exists (Y in S502), a scrutiny instruction is transmitted to the ATM 10 so as to perform a scrutiny process (S503). At this time, for the transmitted ATM, the “scrutinization instruction date” in the scrutiny result table (ATM) is updated to the date when the scrutiny instruction is transmitted, and “scrutinization result” is updated to “wait for scrutinization result” (S504).

  The scrutinization server 11 refers to the scrutiny result table (ATM) and checks whether there is an ATM whose “scrutiny result” is “waiting for scrutiny” (S505). As a result of the confirmation, if there is no “waiting for scrutinization result” ATM (N in S505), a scrutinization schedule confirmation process is performed to determine whether there is an ATM to be scrutinized next (return to S502). If there is an ATM of “waiting for a scrutiny” (Y in S505), the “scrutiny instruction date / time” of the ATM is compared with the current time to confirm whether or not a scrutiny time-out has occurred (S506).

  If the scrutiny time-out has occurred (Y in S506), update the scrutiny result in the scrutiny result table (ATM) to “timeout” and “handling availability” to “impossible”. The “number of units that cannot be handled” of the store is counted up by 1 (S507). Further, the process returns to S505, and it is confirmed whether there is any other ATM that is "waiting for a close examination result" (S505).

  When there is no ATM that has a scrutiny timeout (N in S506), it is confirmed whether or not a scrutiny result is received from the ATM 10 (S508). If a scrutiny result has not been received (N in S508), it is confirmed again whether there is an ATM that has a scrutiny timeout (return to S506). If a scrutiny result has been received (Y in S508), a “determination” corresponding to the received scrutiny result is acquired with reference to the handling start availability determination table.

  When determining whether or not to start handling, in addition to the determination based on the timeout, whether or not an end / full event has occurred in the remaining amount of the medium or the box, the cash count result, and the host management stock information acquired from the accounting host 15 are acquired. These pieces of information are determined according to the handling availability determination table of FIG. 4A (S509). If the obtained determination is “Yes” (Y in S510), “Handling availability” is updated to “Yes” in the scrutiny result received in the scrutiny result table (ATM) for the ATM (S511). In addition, it is confirmed whether or not there is an ATM “waiting for a close examination result” (return to S505).

  When the acquired determination is “impossible” (N in S510), the update of the scrutiny result table (ATM) is suspended and a process of confirming whether it is within the range of the allowable number of ATMs to stop is performed.

  In this process, first, for the store where the ATM is installed, the number of ATMs determined to be unable to start the current handling is determined from the “number of handling not permitted” in the scrutiny result table (store) in FIG. Obtain (S601). The number acquired here is L. Subsequently, the stop allowable ATM number of the store is acquired from the stop allowable ATM number store individual definition in FIG. However, when the said store is not defined in the said definition, it acquires from the stop permissible ATM number of the applicable store classification of stop permissible ATM number default definition (S602). The number acquired here is M.

  Next, L (number of units that cannot be handled) acquired as described above is compared with M (number of ATMs allowed to stop) (S603). If L is less than M (Y in S603), it is determined that the ATM cannot be started because the current number of ATMs at the store is within the allowable range. Based on this determination, the “scrutiny result” in the scrutiny result table (ATM) is updated to the scrutiny result received, “handling availability” is updated to “impossible”, and “handling not possible” in the scrutiny result table (store). Is counted up by 1 (S605).

  Thereafter, it is confirmed whether there is another ATM of “waiting for a detailed examination result” (return to S505). If L is greater than or equal to M (N in S603), it is determined that the ATM can be started because the number of ATMs at the store already exceeds the allowable range. By this determination, the “scrutiny result” in the scrutiny result table (ATM) is updated to the received scrutiny result, and “handling availability” is updated to “possible” (S604). Thereafter, it is confirmed whether there is another ATM of “waiting for a detailed examination result” (return to S505).

  As described above, according to the scrutiny server 11 of the present invention, not only the result of scrutiny of the ATM but also the end-full event of the remaining amount of the medium and the box and the allowable stop number of the store for the ATM that has transmitted the scrutiny instruction. Whether to start handling can be automatically determined in consideration of the above. For this reason, it is possible to reduce the labor for the staff to check the result of the scrutiny and determine whether to start handling.

  In the above description, the ATM that manages transaction information has been described as an example, but the present invention can also be applied to an ATM having a configuration in which transaction information is managed by a host device.

  As described above, according to the embodiment of the present invention, when a problem is found in the scrutiny result such as inconsistency between the device management stock and the cash count result in the ATM scrutiny result, the problem is found. Whether to start handling is determined with reference to a predetermined determination condition for each scrutinized result. Here, if the number of ATMs determined not to be able to start handling is within a predefined range of allowable ATMs within the same store, it is determined that the ATM cannot be started. The examination result of the ATM (limited to the ATM from which the examination result is obtained) excluding the ATM which is not allowed due to the necessity of collecting or replenishing the medium is changed to a possible one and it is judged that the handling can be started.

  As a result, it is possible to reduce the load on the ATM selection work that allows the operator to start handling. In addition, by presenting the determination result of whether or not to start handling to an attendant, it is possible to reduce the trouble of confirming the attendant. Moreover, the operating rate of ATM can be improved by shortening the confirmation work time of an attendant.

10 ATM
11 scrutiny server 12 scrutiny management terminal 14 network 201 control unit 202 communication control unit 203 display unit 204 input operation unit 205 scrutiny result collection unit 206 scrutiny result management unit 211 control unit 212 communication control unit 213 display unit 214 input operation unit 215 scrutiny result Viewing unit 221 Control unit 222 Communication control unit 223 Operation unit (input / display unit)
224 Card / detail slip mechanism unit 225 Passbook mechanism unit 226 Bill deposit / withdrawal mechanism unit 227 Coin deposit / withdrawal mechanism unit 228 Journal processing unit 301 Storage unit 302 Configuration information storage unit 303 Judgment condition storage unit 304 Scrutiny schedule storage unit 305 Scrutiny result storage unit

Claims (2)

At least the cash information managed by each automatic transaction device and the information on the remaining amount of the medium are scrutinized, the automatic transaction device that transmits the scrutiny result, and the automatic transaction device that receives the scrutiny result and scrutinizes it according to the received scrutiny result With a scrutiny server that determines whether or not to start handling
The scrutinization server receives the scrutiny result from the automatic transaction apparatus arranged for each predetermined area, and calculates, for each area, the number of automatic transaction apparatuses whose scrutiny results cannot be resumed. When the calculated number exceeds the predetermined allowable number of stoppages, change the scrutinization result of the transaction equipment except for the automatic transaction equipment, which is not possible at least because the scrutiny result requires the collection or replenishment of the medium. An automatic transaction apparatus handling start / disapproval determination support apparatus, characterized by being displayed.   Judgment of whether or not the automatic transaction apparatus can be handled by receiving, from the automatic transaction apparatus, a scrutinized result of scrutinizing at least information on the cash managed by each automatic transaction apparatus and information on the remaining amount of the medium. The method receives the scrutiny result from the automatic transaction apparatus arranged for each predetermined area, and calculates, for each area, the number of automatic transaction apparatuses for which the scrutiny result cannot be resumed. When the calculated number exceeds the preset allowable stoppage number, the scrutinization result of the transaction equipment except for the automatic transaction equipment is changed to be acceptable at least because the scrutiny result is not necessary due to the need to collect or replenish the medium. A method for determining whether or not to start handling an automatic transaction apparatus.