JP2019168959A - Cash processing device, cash dispensing device, cash dispensing system, cash processing method and program - Google Patents

Abstract

To prevent a customer or an operator from being left unaware of unintended cash-out of the customer or the operator.SOLUTION: A POS terminal 100 includes a first operation display part 110 or a code reader 140 that acquires a payout amount requested to be paid out, and a control part 180. The control part 180 performs payout control for paying out the cash of the payout amount acquired by the first operation display part 110 or the code reader 140 based on the card payment, and performs notification control for giving notification that cash can be paid or has been paid based on card payment.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a cash processing apparatus that performs processing related to cash withdrawal. The present invention also relates to a cash payout device and a cash payout system for paying out cash. Furthermore, the present invention relates to a cash processing method and a program.

  In recent years, POS cash register devices (devices with a POS terminal connected to a change machine) can be used for cash settlement so that customers can easily receive cash at supermarkets and convenience stores where ATMs are not installed. Based on this, a so-called cash-out service is proposed in which cash deposited in a financial institution such as a bank is withdrawn using a cash dispenser capable of dispensing changes. A cash-out system capable of such a cash-out service is described in Patent Document 1, for example.

  Hereinafter, cash withdrawal by the cash-out service is referred to as “cash out”.

Japanese Patent No. 4210688

  In the cash-out service, as described in Patent Document 1, the amount of cash requested by the customer is paid out from the cash-out device based on card payment (electronic payment) using a payment card such as a debit card. Therefore, the procedure performed by the customer when cashing out with the cash dispensing device is the same as the procedure performed by the customer when paying for the goods or services with a payment card, and the customer is a cash dispensing device such as a clerk. The payment card will be handed over to the operator and the authentication procedure will be performed.

  For this reason, due to an operator's operation mistake or the like, cash out may be performed at the same time as the card payment of the price without the customer noticing where the customer does not intend. Then, for example, the cash-out cash may be left undelivered to the customer by being forgotten by the operator.

  Therefore, an object of the present invention is to prevent a customer or an operator from being unaware of a cashout that is not intended by the customer or the operator.

  A 1st aspect of this invention is related with the cash processing apparatus with which the process for paying out cash based on electronic payment is performed. The cash processing apparatus according to this aspect includes an acquisition unit that acquires a payout amount for which a payout is requested, and a control unit. Here, the control unit performs payout control for paying out the cash of the payout amount acquired by the acquiring unit based on electronic payment, and cash is paid out based on electronic payment or is performed. Notification control is performed to perform notification that can be understood.

  For example, the control unit performs the notification control before electronic payment of the payout amount is performed and / or after the electronic payment is completed. Moreover, a cash processing apparatus is provided with an alerting | reporting part, and the said control part makes the said alerting | reporting part perform the said alerting | reporting.

  According to the above configuration, cash out that is not intended by the customer or operator, that is, cash is paid out based on electronic payment, and the customer or operator remains unaware of the cash out. Can be prevented.

  The cash processing apparatus according to this aspect may have a configuration further including a reception unit that accepts an approval operation for approving cash payment based on electronic payment. In this case, the control unit performs the payout control so that the payout amount is electronically settled when the approval operation is performed.

  According to the configuration described above, since cashout is performed only after obtaining approval from the customer to perform cashout, it is possible to further prevent cashout from being performed unintentionally by the customer or the operator.

  The cash processing apparatus according to this aspect may be configured to further include a printing unit that outputs a print medium on which the payout amount is printed. In this case, the notification includes prompting the customer to confirm the payout amount printed on the print medium.

  According to the above configuration, it is possible to prevent the customer from noticing the amount of cash when the amount of cash less than the amount paid out is delivered and not receiving the amount of cash that should be received.

  In the cash processing apparatus according to this aspect, the acquisition unit may be configured to acquire the payout amount by accepting an input operation of an amount of money or a denomination and its quantity.

  According to said structure, the operator can input a desired money amount into a cash processing apparatus directly.

  In the cash processing apparatus according to this aspect, the acquisition unit may be configured to acquire the payout amount by reading a code including the payout amount.

  According to the above configuration, the operator does not have to input the amount directly, and an error in the amount to be paid out due to an input error is unlikely to occur.

  In the cash processing apparatus according to this aspect, a configuration may be adopted in which processing for paying out cash based on electronic settlement is performed by an operation by a person different from a customer who receives cash.

  According to the above configuration, when a cash out based on an electronic payment is performed by an operator different from the customer, the customer or the operator does not intend to cash out the customer or the operator. You can prevent things from going unnoticed.

  A second aspect of the present invention relates to a cash dispensing apparatus that performs cash dispensing based on electronic settlement. The cash dispensing apparatus according to this aspect includes an acquisition unit that acquires a payment amount for which a payment is required, a cash dispensing unit that dispenses cash, a notification unit, and a control unit. Here, the control unit causes the cash payout unit to pay out the cash of the payout amount acquired by the acquisition unit based on the electronic payment, and the cash is paid out based on the electronic payment. The notification unit performs notification that can be understood.

  According to said structure, there can exist the same effect as the cash processing apparatus which concerns on a 1st aspect.

  A third aspect of the present invention relates to a cash payout system in which cash is paid out based on electronic settlement. The cash payout system according to this aspect includes an acquisition unit that acquires a payout amount for which payout is required, a cash payout unit that pays out cash, a notification unit, and a control unit. Here, the control unit causes the cash payout unit to pay out the cash of the payout amount acquired by the acquisition unit based on the electronic payment, and the cash is paid out based on the electronic payment. The notification unit performs notification that can be understood.

  According to said structure, there can exist the same effect as the cash processing apparatus which concerns on a 1st aspect.

  The cash processing method according to the fourth aspect of the present invention acquires a payout amount that requires a payout, performs a payout control for paying out the cash of the acquired payout amount based on an electronic payment, A notification control is performed to notify that the payout of cash based on the payment or the completion of the payment is performed.

  According to said method, there can exist an effect similar to the cash processing apparatus which concerns on a 1st aspect.

  The program according to the fifth aspect of the present invention includes a function of acquiring a payout amount required to be paid out to a computer of a cash processing apparatus in which processing for paying out cash based on electronic payment is performed, and the acquired Function to perform payout control for paying out the cash of the payout amount based on electronic settlement, and function to perform notification control for notifying that cash payout based on electronic settlement is performed or has been performed And execute.

  According to said structure, there can exist the same effect as the cash processing apparatus which concerns on a 1st aspect.

  ADVANTAGE OF THE INVENTION According to this invention, it can prevent that a customer or an operator remains unaware of the cashout which a customer or an operator does not intend.

  The effects and significance of the present invention will become more apparent from the following description of embodiments. However, the embodiment described below is merely an example when the present invention is implemented, and the present invention is not limited to what is described in the following embodiment.

FIG. 1 is a diagram illustrating a configuration of a POS cash register apparatus according to an embodiment. FIG. 2 is a block diagram showing a configuration of the POS cash register apparatus according to the embodiment. FIG. 3 is a flowchart showing the cash payout process according to the embodiment. FIG. 4A is a diagram illustrating an example of an amount input screen displayed on the first operation display unit according to the embodiment, and FIG. 4B is a diagram of the cash-out card according to the embodiment. It is a figure which shows an example. FIG. 5A is a diagram showing an example of a receipt when only the cashout payout amount is settled according to the embodiment, and FIG. 5B is a cashout according to the embodiment. It is a figure which shows an example of the receipt when the payment amount of goods and goods price are settled by card. FIG. 6A is a diagram illustrating the second operation display unit on which a message indicating that the cashout service is used is displayed according to the embodiment, and FIG. 6B uses the cashout service. It is a figure which shows the 1st operation display part by which the message to the effect was displayed. FIG. 6C is a diagram illustrating the second operation display unit displaying a message prompting confirmation of the cashout payout amount according to the embodiment, and FIG. 6D is a cashout payout amount. It is a figure which shows the 1st operation display part where the message which urged | confirms confirmation is displayed. FIG. 7 is a flowchart showing a cash payout process according to the first modification. FIG. 8 is a diagram illustrating a second operation display unit on which a cashout approval screen is displayed according to the first modification. FIGS. 9A and 9B are diagrams illustrating an example of a split-account change cashout designation screen displayed on the second operation display unit according to the second modification.

  Embodiments of the present invention will be described below with reference to the drawings.

  In the present embodiment, for convenience of explanation, card payment will be taken up as an example of electronic payment.

  In the following embodiments, the POS cash register device 10 corresponds to a “cash payout device” and a “cash payout system” described in the claims. The POS terminal 100 corresponds to the “cash processing apparatus” described in the claims. Further, the first operation display unit 110 and the code reader 140 correspond to an “acquisition unit” recited in the claims. Further, the second operation display unit 120 corresponds to “notification unit” and “accepting unit” recited in the claims. Furthermore, the sound output unit 160 corresponds to a “notification unit” described in the claims. Furthermore, the banknote processing unit 210 and the coin processing unit 220 correspond to a “cash dispensing unit” described in the claims. Further, the receipt R1 corresponds to a “print medium” recited in the claims.

  However, the above description is only for the purpose of associating the configuration of the claims with the configuration of the embodiment, and the invention described in the claims is incorporated into the configuration of the embodiment by the above association. It is not limited at all.

  FIG. 1 is a diagram showing a configuration of a POS cash register apparatus 10 according to the present embodiment. FIG. 2 is a block diagram showing a configuration of the POS cash register apparatus 10 according to the present embodiment.

  The POS cash register device 10 is a device in which the POS terminal 100 and the change machine 200 are combined. For example, the POS cash register device 10 is arranged at a cash register counter installed in a retail store such as a supermarket or a convenience store, and is operated by a store clerk. The POS cash register apparatus 10 can also be said to be a POS cash register system including the POS terminal 100 and the change machine 200.

  The POS cash register apparatus 10 has a cash accounting function for performing cash settlement on the amount of cash paid by a customer as a price for a product, and paying out the change when the change occurs. Further, the POS cash register apparatus 10 has a card accounting function for performing a card settlement using a payment card such as a credit card or a debit card for the price of the product. Further, the POS cash register apparatus 10 performs a card payment (debit payment) using a debit card for the amount requested by the customer, and pays the amount of cash withdrawn from the deposit account of the financial institution based on the card payment. It has a cashout service function (cashout function). The customer can withdraw cash from his / her deposit account using the POS cash register apparatus 10. Cash out by the cash-out service in the POS cash register apparatus 10 is performed by an operation by a person different from a customer such as a store clerk.

  Note that the POS cash register apparatus 10 can also be arranged at a cash register counter installed in another facility, for example, a restaurant or restaurant such as a pub. In some cases, the customer pays the POS cash register apparatus 10 for the service.

  The POS cash register apparatus 10 is connected to the store management server 20 via a communication line 30 such as a LAN line, and can communicate with the store management server 20 via the communication line 30. The store management server 20 performs management of the stock of the POS cash register apparatus 10, management of store sales, management of merchandise inventory, and the like. The store management server 20 can be placed in the same store as the POS cash register device 10. In this case, a plurality of POS cash register apparatuses 10 in the same store can be connected to the store management server 20. Further, the store management server 20 can be arranged at a location away from the store of the POS cash register apparatus 10. In this case, one or a plurality of POS cash register apparatuses 10 arranged in a plurality of stores can be connected to the store management server 20.

  The store management server 20 is connected to a management server 40 disposed in a financial institution such as a bank through a communication line 50 such as an Internet VPN line, and can communicate with the management server 40 via the communication line 50. When the management server 40 receives a request for card payment (debit payment) for the price of goods or the amount paid out by the cash-out service through the store management server 20, the management server 40 performs card payment for the requested amount. The amount for which the card payment was made is withdrawn from the customer's deposit account withdrawing that amount of cash.

  Next, the configuration of the POS cash register apparatus 10 will be described in detail.

  The POS cash register apparatus 10 includes a POS terminal 100, a change machine 200, and a payment terminal 300. The POS terminal 100 is installed on the change machine 200. The change machine 200 is connected to the POS terminal 100 via a communication cable 401, and the settlement terminal 300 is connected to the POS terminal 100 via a communication cable 402. The POS terminal 100 and the change machine 200 may be placed apart from each other.

  The POS terminal 100 collects information such as the product name and price from the products purchased by the customer and calculates the total amount, and calculates the change amount from the payment amount received from the customer and the total amount received by the change machine 200. If there is a change amount, the change machine 200 is notified. The POS terminal 100 also sends product sales information to the store management server 20. Further, the POS terminal 100 performs a process for paying out cash by a cash-out service (hereinafter referred to as “cash-out”), that is, paying out cash based on card settlement.

  The POS terminal 100 includes a first operation display unit 110, a second operation display unit 120, an operation unit 130, a code reader 140, a printing unit 150, a sound output unit 160, a communication unit 170, and a control unit 180. And a storage unit 190. The POS terminal 100 is provided with an operation unit 130 on the upper surface, and a first operation display unit 110 and a second operation display unit 120 are provided behind the operation unit 130 on the upper surface. The first operation display unit 110 is for an operator of the POS terminal 100, that is, for a store clerk, and is directed slightly upward at the front. The second operation display unit 120 is for a customer, and is directed in a direction in which the customer passing through the checkout counter is easy to see and operate. The POS terminal 100 is provided with a receipt discharge port 101 next to the first operation display unit 110.

  The 1st operation display part 110 and the 2nd operation display part 120 are comprised with the touchscreen which consists of a display and a touch sensor, and while displaying various images (screen) on a display, the operator (a salesclerk, a customer) with respect to a display is displayed. A touch operation is detected by a touch sensor. The operation unit 130 includes a large number of keys and accepts key operations by the operator.

  The code reader 140 is connected to the main body of the POS terminal 100 with a signal cable 141, and acquires information such as the name and price of the product by reading a barcode attached to the product. In addition, when cash out is performed by a cash out card, the code reader 140 acquires information such as a payout amount by reading a barcode attached to the cash out card.

  The printing unit 150 outputs a receipt on which the transaction details are printed from the discharge port 101. The sound output unit 160 includes a speaker and outputs sound such as sound and beep sound. The communication unit 170 performs information communication with the communication unit (not shown) of the store management server 20 through the communication line 30.

  The storage unit 190 includes a ROM (Read Only Memory), a RAM (Random Access Memory), and the like, stores an operation program of the control unit 180, and is used as a work area when the control unit 180 performs control processing. The operation program includes a program for the control unit 180, which is a computer, to execute a cash payout process described later.

  The control unit 180 includes an arithmetic circuit such as a CPU (Central Processing Unit), and in accordance with an operation program stored in the storage unit 190, each unit of the POS terminal 100 (first operation display unit 110, second operation display unit 120, operation Unit 130, code reader 140, printing unit 150, sound output unit 160, communication unit 170, etc.).

  The change machine 200 stores the cash paid by the customer and notifies the POS terminal 100 of the payment amount. When the change amount is notified from the POS terminal 100, the change amount cash is automatically paid out. In addition, the change machine 200 cashes out the payout amount notified from the POS terminal 100.

  The change machine 200 includes a banknote processing unit 210, a coin processing unit 220, a control unit 230, and a storage unit 240. The change machine 200 is provided with a banknote insertion slot 201, a banknote payment outlet 202, a coin insertion slot 203, and a coin payment outlet 204 at the front.

  The banknote processing unit 210 includes an identification unit (not shown) for identifying the denomination of the banknote, a banknote storage unit (not shown) in which banknotes are stored by denomination, and a transport unit (not shown) in which banknotes are conveyed. Z)). When depositing into the change machine 200, the banknote processing unit 210 conveys the banknote inserted into the banknote insertion slot 201 by the transport unit and stores it in the banknote storage unit, and when dispensing from the change machine 200. Transports the banknotes taken out from the banknote storage unit by the transport unit and pays them out to the banknote dispensing outlet 202.

  The coin processing unit 220 includes an identification unit (not shown) for identifying the denomination of a coin, a coin storage unit (not shown) in which coins are stored according to denomination, and a transport unit (not shown) in which coins are transported. Z)). When depositing into the change machine 200, the coin processing unit 220 transports the coins inserted into the coin slot 203 by the transport unit and stores them in the coin storage unit, and when dispensing from the change machine 200. Transports the coins from the coin storage unit by the transport unit and pays them out to the coin payout outlet 204.

  The storage unit 240 includes a ROM (Read Only Memory), a RAM (Random Access Memory), and the like, stores an operation program of the control unit 230, and is used as a work area when the control unit 230 performs control processing.

  The control unit 230 includes an arithmetic circuit such as a CPU (Central Processing Unit), and controls each unit (the banknote processing unit 210, the coin processing unit 220, etc.) of the change machine 200 according to an operation program stored in the storage unit 240. The control unit 230 can communicate with the control unit 180 of the POS terminal 100 through the communication cable 401.

  The payment terminal 300 is used for card payment using a payment card. Payment terminal 300 includes a display unit 310, an operation unit 320, a card reader 330, a communication unit 340, a control unit 350, and a storage unit 360. A payment card is inserted into the payment terminal 300 from the card insertion slot 301.

  The display unit 310 is a liquid crystal display, for example, and displays various information related to card payment. The operation unit 320 includes a numeric keypad and accepts an input operation such as a PIN code (personal identification number). The card reader 330 reads information such as a card ID from the payment card inserted into the card insertion slot 301. The communication unit 340 performs wireless information communication with a communication unit (not shown) of the store management server 20.

  The storage unit 360 includes a ROM (Read Only Memory), a RAM (Random Access Memory), and the like, stores an operation program of the control unit 350, and is used as a work area when the control unit 350 performs control processing.

  The control unit 350 includes an arithmetic circuit such as a CPU (Central Processing Unit), and in accordance with an operation program stored in the storage unit 360, each unit (display unit 310, operation unit 320, card reader 330, communication unit 340) of the payment terminal 300. Etc.). The control unit 350 can communicate with the control unit 180 of the POS terminal 100 through the communication cable 402.

  Next, the cash-out function of the POS cash register apparatus 10 will be described. For the cash-out function, the cash-out process is executed by the control unit 180 of the POS terminal 100.

  FIG. 3 is a flowchart showing a cash payout process according to the present embodiment.

  The control unit 180 monitors whether or not an operation for inputting a cashout payout amount (hereinafter referred to as “amount input operation”) has been performed (S101). The amount input operation is performed by an operator (clerk) who operates the POS cash register apparatus 10.

  There are various types of money input operations.

  FIG. 4A is a diagram showing an example of the money amount input screen SC1 displayed on the first operation display unit 110 according to the present embodiment, and FIG. 4B is a diagram according to the present embodiment. It is a figure which shows an example of a cashout card.

  For example, as an amount input operation, a mode in which an operator inputs a cashout payout amount on the first operation display unit 110 can be cited. In this case, for example, the control unit 180 causes the first operation display unit 110 to display an amount input screen SC1 as shown in FIG. The amount input screen SC1 includes an input box B1, a numeric keypad K1, and a completion key K2. The operator uses the numeric keypad K1 to input the amount itself (amount number) in the input box B1, and presses the completion key K2. Thereby, the first operation display unit 110 receives (acquires) the payout amount. The input box B1 may be one in which the denomination and the quantity thereof are input instead of the amount itself.

  In addition, for the cash-out service, a cash-out card for each payout amount, for example, a cash-out card with an amount of 10,000 yen, 5,000 yen, or 1,000 can be prepared. For example, the cashout card is displayed on a display shelf in the store. As shown in FIG. 4B, the cashout card displays a payout amount to be paid out by this card. In addition, a bar code is attached to the cashout card. The bar code includes a payout amount and a card ID for identifying a cashout card. Note that the code attached to the cash-out card is not a bar code but may be another code such as a QR code (registered trademark).

  When a cash-out card is used, as an amount input operation, the operator performs an operation of reading a barcode attached to the cash-out card with the code reader 140. The code reader 140 reads the barcode to obtain the payout amount and card ID included in the barcode. When the code reader 140 acquires, the payout amount and the card ID are in the form of codes representing them, and when these are acquired by the control unit 180, the payout is made using conversion data (conversion table). It is converted into the amount of money and the card ID itself.

  In addition, when the amount of money that can be paid out is determined as 10,000 yen, 5,000 yen, or 1,000 yen as in the case of using the cash-out card as an amount input operation, A list board on which each payout amount and a corresponding barcode is displayed is prepared in the register counter, and the operator can read the barcode on the list board with the code reader 140. Alternatively, as an amount input operation, an amount selection screen including a plurality of amount keys corresponding to each payout amount is displayed on the first operation display unit 110, and the operator presses any amount key. You can also take

  When an amount input operation for cash-out is performed (S101: YES), the control unit 180 acquires the input payout amount (S102).

  Next, the control unit 180 monitors whether or not an operation for requesting debit payment for cash-out (hereinafter referred to as “settlement request operation”) has been performed (S103). For the settlement request operation, for example, both the cash-out settlement key for requesting debit settlement for cash out to the operation unit 130 of the POS terminal 100, and both debit settlement for cash out and debit settlement for product purchase And a cash-out / commodity settlement key for requesting. When the customer only requests cash-out from the operator, the operator presses a cash-out settlement key as a settlement request operation.

  On the other hand, the customer may request the operator to cash out, purchase a product, and request to pay for the product with a debit card. In this case, the operator performs an amount input operation for cashing out, and reads the barcode attached to the purchased product with the code reader 140. Based on the price of each product acquired from the barcode, the POS terminal 100 calculates the total price of the product. After the calculation of the total amount of goods by the POS terminal 100 is completed, the operator presses a cashout / goods settlement key as a settlement request operation.

  When the settlement request operation is performed (S103: YES), the control unit 180 causes the sound output unit 160 to notify that the cashout service is used (S104). For example, the sound output unit 160 outputs a sound “Use cash out service”. Thereby, the customer can grasp | ascertain that cash-out based on cash-out, ie, a debit payment, is performed. If the customer is not making a request but is about to cash out at an unintended location, the customer can offer the operator to cancel the cash out. Also, the operator can grasp that the cash-out is performed, and can cancel the cash-out when there is an operation mistake.

  Thereafter, the control unit 180 notifies the payment terminal 300 of the payout amount and requests card payment (S105). When the cash-out / commodity settlement key is pressed as the settlement request operation, a request for card settlement for the merchandise price and the merchandise price (total amount) for card settlement are also sent to the settlement terminal 300.

  In the payment terminal 300 that has received the card payment request, the customer's debit card is inserted into the card insertion slot 301, and the card ID is read by the card reader 330. In addition, a PIN code is input through the operation unit 320. The control unit 350 transmits the payout amount (or the total amount of the payout amount and the merchandise price) as an object of card settlement to the store management server 20 through the communication unit 340 together with the card ID and the PIN code. The store management server 20 transmits the payout amount, the card ID, and the PIN code to the management server 40, and when the management server 40 returns a card payment completion reply, the store management server 20 transmits a completion notice to the payment terminal 300. The control unit 350 notifies the completion of the card payment to the control unit 180 of the POS terminal 100.

  When payment completion is notified from the payment terminal 300 (S106: YES), the control unit 180 pays out the cash of the payout amount, that is, cash out (S107). Then, the control unit 180 causes the printing unit 150 to print the specification on the receipt paper, that is, print the payout amount (S108). The printing unit 150 outputs a receipt R1 on which a statement (cash out payout amount) is printed.

  FIG. 5A is a diagram showing an example of a receipt R1 when only the cashout payout amount is settled according to the present embodiment, and FIG. 5B is a diagram according to the present embodiment. FIG. 10 is a diagram showing an example of a receipt R1 when a cashout payout amount and a product price are paid by card.

  When only the cashout payout amount is paid by card, a receipt R1 on which only the description is printed is output by the printing unit 150 as shown in FIG. On the other hand, when the cashout payout amount and the product price are settled by card, a receipt for the product is printed at the same time when the statement is printed on the receipt paper. Therefore, as shown in FIG. 5B, the receipt R1 on which the receipt and the description are printed is output by the printing unit 150. Note that the receipt on which the receipt is printed and the receipt on which the description is printed may be output separately.

  When the receipt R1 is output by the printing unit 150, the control unit 180 causes the sound output unit 160 to notify the confirmation of the cashout payout amount on the receipt R1 (S109). For example, the sound output unit 160 outputs a voice “Please check the cashout amount of the receipt”. Thereby, the customer can grasp that cash out was performed. Therefore, if the customer has not requested cash-out, he / she can cancel the cash-out or receive the cash that has been cashed-out reliably. Further, when the customer himself / herself requests cashout, the cashout payout amount described in the receipt R1 can be confirmed without forgetting, and it can be confirmed whether the payout amount is the same as the cash amount received by the customer. Further, the operator can confirm whether or not the cash of the payout amount has been delivered to the customer without fail.

  FIG. 6A is a diagram showing the second operation display unit 120 on which a message to use the cash-out service according to the present embodiment is displayed, and FIG. 6B shows the cash-out service. It is a figure which shows the 1st operation display part 110 on which the message to the effect of use was displayed. FIG. 6C is a diagram showing the second operation display unit 120 on which a message prompting confirmation of the cashout payout amount according to the present embodiment is displayed, and FIG. It is a figure which shows the 1st operation display part 110 on which the message which prompts confirmation of the amount of payment was displayed.

  The notification that the cash-out service of S104 is used can be performed by using the second operation display unit 120 for customers in addition to or instead of the notification by voice from the sound output unit 160. In this case, as shown in FIG. 5A, the control unit 180 displays a message indicating that the cashout service is used, for example, a message that “the cashout service is used”, as the second operation display unit 120. To display. In addition to the notification on the second operation display unit 120, notification that the cashout service is used can be performed on the first operation display unit 110 for the operator as shown in FIG. 5B. it can. In this way, the operator can also grasp that cash out is performed on the first operation display unit 110.

  In addition, the notification for prompting confirmation of the cashout payout amount in S109 can be performed using the second operation display unit 120 in addition to or in place of the notification by sound from the sound output unit 160. In this case, the control unit 180 causes the second operation display unit 120 to display a message prompting confirmation of the cashout payout amount, for example, a message “please confirm the cashout amount of the receipt”. In addition to the notification on the second operation display unit 120, the first operation display unit 110 can also notify the user that confirmation of the cashout payout amount is confirmed. The control unit 180 confirms the cashout payout amount and gives a message to the customer, for example, a message “Please give 10,000 yen to the customer” as shown in FIG. , Display on the first operation display unit 110. In this way, the operator can definitely give the payout amount cash to the customer.

<Effect of Embodiment>
According to the present embodiment, the following effects can be achieved.

  Notification that the customer can know that cash out will be performed before card payment for cash out is performed, and notification that the customer can know that cash out was performed after card payment is completed . As a result, it is possible to prevent the occurrence of a cashout that is not intended by the customer or the operator and the customer being unaware of the cashout.

  In addition, since it is not necessary for the operator (clerk) to announce the cash out, etc., it is possible to reliably inform the customer that the cash out will be performed without relying on the operator and The burden on the operator's announcement is reduced, and the announcement education for the operator is also reduced.

  Furthermore, when cash out due to cashout is paid out, a notification is made to prompt the customer to confirm the payout amount of the receipt R1, so that a smaller amount of cash than the amount paid out from the POS cash register device 10 is delivered. It is possible to prevent the customer from noticing it and not receiving the amount of cash that should be received.

  Furthermore, if the payment amount is acquired by reading the barcode attached to the cashout card, the operator does not have to input the amount directly, and the payment amount is incorrect due to an input error. Is unlikely to occur. On the other hand, when the payout amount is acquired by inputting the money amount itself or the denomination and the quantity thereof on the first operation display unit 110, the customer inputs the desired money amount to the POS terminal 100. Can be entered directly into. Thereby, since there is no desired amount of money, there is no need to use a plurality of cash cards, and there is no need to sequentially obtain the payout amount from all of the cashout cards.

  As mentioned above, although embodiment of this invention was described, this invention is not restrict | limited at all by the said embodiment, Moreover, as shown below, embodiment of this invention also has various other than the above. It can be changed.

<Modification 1>
In the above-described embodiment, the notification that the cash-out service is used is issued before the card settlement for cash-out is requested. In this modified example, such notification is made and customer approval is required to continue the cash-out procedure.

  FIG. 7 is a flowchart showing a cash payout process according to the first modification. FIG. 8 is a diagram illustrating the second operation display unit 120 on which the cashout approval screen SC2 according to the first modification is displayed. In the cash payout process of the present modification shown in FIG. 7, the process of S104 of the cash payout process of the above embodiment shown in FIG. 3 is replaced with the process of S111 to S113.

  In the present modification example, when a settlement request operation is performed (S103: YES), the control unit 180 causes the second operation display unit 120 to display the cashout approval screen SC2 (S111). As shown in FIG. 8, on the cashout approval screen SC2, in addition to a message that the cashout service is used, an approval key K3 for the customer to perform an approval operation and a customer to perform an unapproved operation An unapproved key K4 is included.

  When an approval operation is performed using the approval key K3 (S112: YES), the control unit 180 notifies the payment terminal 300 of the amount to be paid out and requests card payment (S105). On the other hand, when a non-approval operation is performed using the non-approval key K4 (S113: YES), the control unit 180 stops the cash-out procedure and ends the cash-out process.

  According to this modified example, since cashout is performed only after obtaining approval from the customer to perform cashout, it is possible to further prevent cashout from being performed unintentionally by the customer or the operator.

<Modification 2>
The POS cash register apparatus 10 can also be installed in a cash register counter of restaurants such as restaurants and pubs. In a restaurant, when a plurality of customers eat and drink and the price of the food and drink is paid with a split account, the customers may have trouble with the split change. In such a case, when the cash out amount for change according to the food and drink price and the number of people split is calculated, and the cash out amount can be cashed out, the customer asks the restaurant to change money or the ATM can change It's convenient because you don't have to go out with cash.

  Therefore, in this modified example, the POS cash register apparatus 10 has a function (hereinafter referred to as “split change change cashout function”) that can cash out change change.

  FIGS. 9A and 9B are diagrams illustrating an example of the split account change cashout designation screen SC3 displayed on the second operation display unit 120 according to the second modification.

  When the POS cash register apparatus 10, that is, the POS terminal 100, performs an operation for executing the split account change cashout function, the control unit 180 displays a split account change cashout designation screen SC <b> 3 (hereinafter, “ “Designated screen SC3” is displayed.

  In the designation screen SC3, first, as shown in FIG. 9 (a), the payment amount (food and drink price) is displayed, and an input box B2 for inputting the number of split accounts, a numeric keypad K5, and an OK key K6 are displayed. The The customer uses the numeric keypad K5 to input the split number of people in the input box B2, and presses the OK key K6.

  The control unit 180 accepts the input of the split account number, calculates the payment amount per customer from the payment amount and the split account number, and the amount (hereinafter referred to as “customer payment amount”) issued by the customer at this payment amount. ) For example, if the payment amount per person is greater than 5,000 yen and less than 10,000 yen, the customer payment is expected to be 10,000 yen. Further, the control unit 180 sets the number of people who need split change (hereinafter referred to as “number of change required”) as the number of people excluding one representative who pays the total amount of payment from the number of split accounts, Based on this, the number (quantity) of money (banknotes, coins) for each denomination required to divide the cash-out amount and the change amount by the required number of change is calculated. As a result, as shown in FIG. 9 (b), on the designation screen SC3, the customer payment amount, the required number of change, the required number of money for each denomination, and the cash-out amount are displayed. In addition, a confirmation key K7 is displayed on the designation screen SC3. At this time, on the designation screen SC3, the customer payment amount, the required number of change, and the required number of money for each denomination are displayed in the input box B3, and the customer can change the numerical value using the numeric keypad K5. The customer confirms the cash-out amount displayed on the designation screen SC3 and then presses the confirmation key K7.

  The control unit 180 executes a cash payout process (see FIG. 3) in which a series of operations until the customer inputs the split number of people and presses the confirmation key K7 is an amount input operation of S101. As a result, the cash for the split bill change is paid out from the change machine 200 of the POS cash register apparatus 10. At this time, the quantity for each denomination is designated from the POS terminal 100, and the change machine 200 pays out the money of the designated quantity as denomination change cash.

  According to this modified example, a customer who has made a split payment using cashout can easily receive change.

<Other changes>
In the above embodiment, a notification that the customer can know that the cash-out is performed before the card payment for the cash-out is performed, and the customer confirms that the cash-out is performed after the card payment is completed. Information that can be grasped was given.

  However, a configuration may be adopted in which notification before card settlement is performed and notification after card settlement is not performed. In this case, after the sound from the sound output unit 160 “Use cash out service” or the message on the second operation display unit 120, “Please check the cash out amount when receiving cash” A sound from the sound output unit 160 or a message on the second operation display unit 120 may be added. Similarly, a configuration may be employed in which notification before card settlement is not performed and notification after card settlement is performed. In this case, the sound “Use cash out service” before the sound from the sound output unit 160 or the message on the second operation display unit 120 “Please check the cash out amount of the receipt”. A voice from the output unit 160 or a message on the second operation display unit 120 may be added.

  Moreover, the structure by which the alerting | reporting before card payment and the alerting | reporting after card payment is performed according to the amount of payment may be taken. For example, when the payout amount is large (10,000 yen or more), both notification before card settlement and notification after card settlement are performed, and when the payout amount is small (less than 10,000 yen, etc.) Only one of the two notifications may be performed, or a configuration in which neither notification is performed may be employed.

  Furthermore, in the above embodiment, cash-out is performed based on card payment (debit payment) using a debit card. However, cashout may be performed based on card payment by another payment card, for example, a credit card.

  Furthermore, in the above-described embodiment, the change machine 200 automatically deposits / withdraws cash (money). However, the change machine 200 may include a drawer that stores cash (money), and an operator (a store clerk) manually deposits and withdraws cash from the drawer.

  Furthermore, in the above embodiment, the payment terminal 300 is provided separately from the POS terminal 100 and connected to the POS terminal 100 via the communication cable 402. However, a configuration in which the payment terminal 300 is incorporated in the POS terminal 100 as a payment unit may be adopted. In this case, for example, the payment unit is configured to exclude the control unit 350 and the storage unit 360 from the payment terminal 300, and the control unit 180 and the storage unit 190 of the POS terminal 100 have the functions of the control unit 350 and the storage unit 360. It will be.

  Further, in the above embodiment, the card terminal 300 may be configured to have a mechanism for taking a payment card (debit card) inserted into the insertion slot 301 into the terminal. Moreover, the change machine 200 may be configured to have a bill detection unit that detects the presence / absence of a bill at the bill discharge outlet 202 and a coin detection unit that detects the presence / absence of a coin at the coin discharge outlet 204. In the case of such a configuration, the POS cash register apparatus 10 performs the following control for preventing forgetting to take out the cash that has been paid out to the change machine 200 due to the cash-out. It is desirable.

  That is, when cash is paid out from the change machine 200 by cash-out, the control unit 180 of the POS terminal 100 takes out the cash (banknotes, coins) when a banknote is paid out to the banknote outlet 202, for example. Monitor whether or not. The detection results from the bill detection unit and the coin detection unit are notified to the control unit 180 from the control unit 230 of the change machine 200, and the control unit 180 can grasp the withdrawal of cash by this notification. Before the cash is taken out, the debit card remains in the card terminal 300 and cannot be taken out. When cash is taken out from the change machine 200, the control unit 180 instructs the control unit 350 of the card terminal 300 to eject the card. Based on this command, control unit 350 causes card terminal 300 to eject the debit card.

  In addition, when cash by cash-out is paid out to the change machine 200, the control unit 180 notifies that it has been paid out by a lamp light or a sound from a speaker. The lamp and the speaker can be provided in the POS terminal 100 or the change machine 200. In addition, the control unit 180 again uses light or sound to remind you that you have forgotten to take the cash if the cash is not taken out even after a predetermined time has passed since the cash out of the cash machine 200 has been paid out. Notification.

  As described above, the control to prevent forgetting to take out is performed, so that it is possible to prevent the customer from receiving only the debit card and forgetting to receive cash, particularly when cashing out is performed together with the purchase of the product.

  The control for preventing forgetting to take out is more preferably a so-called semi-conductor in which a store clerk reads a bar code attached to a product with a bar code reader and a customer pays the price with a cash register dedicated to payment. When executed by a self-checkout device and a so-called self-checkout device in which a customer reads a bar code attached to a product with a bar code reader and pays a price with a cash register dedicated to payment. Good. This is because cash by cashout is paid out to a dedicated cash register device (change machine), so that the customer directly handles the cash that has been paid out.

  In the case where the card terminal 100 is configured to take the payment card into the inside, contrary to the above-described control for forgetting to take out the cash, after the debit card is discharged from the card terminal 300, May be paid out. Furthermore, the debit card can be discharged and the cash paid out at the same time.

  Further, in the above embodiment, the second operation display unit 120 is provided integrally with the POS terminal 100. However, the second operation display unit 120 may be separated from the POS terminal 100 and may be disposed at a position where the customer can easily view and operate the display on the second operation display unit 120. In this case, the second operation display unit 120 may be connected to the POS terminal 100 with a signal cable or the like.

  Furthermore, the store may set a cash-out fee according to the cash-out payout amount. In this case, the total amount of the payout amount and the cash-out fee is the amount to be paid by card for cash-out.

  Further, in the above-described embodiment, the card settlement using the debit card is performed for the cashout payout amount and the product price. However, electronic payment other than card payment may be performed. For example, as another example of electronic payment, a code such as a QR code (registered trademark) linked to an account is displayed on a portable terminal such as a smart phone, and payment is performed by reading this code. Good. Similarly, as another example of electronic payment, authentication information to be subjected to biometric authentication may be associated with an account, and payment may be performed by performing biometric authentication on a customer. In this case, the customer can perform payment only by inputting biometric information to a terminal that performs electronic payment, and can perform payment without a debit card. Further, biometric information may be stored in a debit card, and biometric authentication may be performed for a user who performs electronic payment using the biometric information.

  Furthermore, in the said embodiment, the POS terminal 100 was illustrated as a cash processing apparatus of this invention, and the POS cash register apparatus 10 was illustrated as a cash payment apparatus and cash payment system of this invention. However, the present invention can also be applied to, for example, an automatic settlement machine that is installed in a hotel, hospital, golf course, etc., and performs automatic settlement of the price by the customer's own operation. The present invention can also be applied to a so-called semi self-registration apparatus and a self-registration apparatus. In the case of semi-self-checkout, as a method of obtaining the cashout payout amount, the store clerk reads the bar code of the product or enters the payout amount alone (reads the cashout card bar code, directly inputs the amount) Alternatively, the customer may input the payout amount at the operation unit of the cash register dedicated to payment.

  In addition, the embodiment of the present invention can be changed as appropriate within the scope of the claims. Each illustrated configuration is schematic in function, and does not necessarily need to be physically configured as illustrated. In other words, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally / physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

10 POS cash register device (cash dispensing device, cash dispensing system)
100 POS terminal (cash processing equipment)
110 1st operation display part (acquisition part)
120 2nd operation display part (notification part, reception part)
140 Code reader (acquisition part)
150 Printing unit 160 Sound output unit (notification unit)
180 control unit 200 change machine 210 banknote processing unit (cash dispensing unit)
220 Coin processing unit (cash dispenser)
R1 receipt (printing medium)

Claims (12)

In a cash processing apparatus in which processing for paying out cash based on electronic payment is performed,
An acquisition unit for acquiring a withdrawal amount required to be paid out;
A control unit,
The controller is
While performing payout control for paying out the cash of the payout amount acquired by the acquisition unit based on electronic settlement,
Paying out cash based on electronic payment is performed or performing notification control for performing notification capable of grasping that it has been performed,
The cash processing apparatus characterized by the above-mentioned. Further comprising a notification unit, wherein the control unit causes the notification unit to perform the notification,
The cash processing apparatus according to claim 1. The control unit performs the notification control before and / or after the electronic payment of the payout amount is completed.
The cash processing apparatus of Claim 1 or 2 characterized by the above-mentioned. A reception unit that accepts an approval operation for approving cash payment based on electronic payment;
The control unit performs the payout control so that electronic payment of the payout amount is performed when the approval operation is performed.
The cash processing apparatus according to any one of claims 1 to 3. A printing unit that outputs a printing medium on which the amount of money to be paid is printed;
The notification includes prompting a customer to confirm the amount of money printed on the print medium,
The cash processing apparatus as described in any one of Claims 1 thru | or 4 characterized by the above-mentioned. The acquisition unit acquires the payout amount by accepting an input operation of an amount of money or a denomination and its quantity,
The cash processing apparatus according to any one of claims 1 to 5, wherein The acquisition unit acquires the payout amount by reading a code including the payout amount.
The cash processing apparatus according to any one of claims 1 to 5, wherein Processing for paying out cash based on electronic payment is performed by a different person from the customer receiving the cash,
The cash processing apparatus according to any one of claims 1 to 7, wherein A cash dispensing device for cash withdrawal based on electronic payment,
An acquisition unit for acquiring a withdrawal amount required to be paid out;
A cash dispensing section for dispensing cash;
A notification unit;
A control unit,
The controller is
While making the cash of the amount paid out acquired by the acquisition unit to the cash out unit based on electronic settlement,
Cash out based on electronic payment is performed or let the notification unit perform notification that can be grasped that,
A cash dispenser characterized by that. A cash dispensing system in which cash is dispensed based on electronic payment,
An acquisition unit for acquiring a withdrawal amount required to be paid out;
A cash dispensing section for dispensing cash;
A notification unit;
A control unit,
The controller is
While making the cash of the amount paid out acquired by the acquisition unit to the cash out unit based on electronic settlement,
Cash out based on electronic payment is performed or let the notification unit perform notification that can be grasped that,
A cash dispensing system characterized by that. Get the amount you want to withdraw,
Performs payout control for paying out the cash of the acquired payout amount based on electronic settlement,
Paying out cash based on electronic payment is performed or performing notification control for performing notification capable of grasping that it has been performed,
The cash processing method characterized by the above-mentioned. In the computer of the cash processing device where processing for paying out cash based on electronic payment is performed,
The ability to get the amount of money required to be paid,
A function of performing payout control for paying out the cash of the acquired payout amount based on electronic settlement;
A function of performing notification control for performing notification that can be grasped that cash is paid out based on electronic settlement or has been performed, and
A program characterized by that.

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