JP6185857B2 - Payment apparatus, self-pay system, payment method and program - Google Patents

Description

  The present invention relates to a settlement apparatus having a change-out function, a self-pay system including a settlement apparatus having a plurality of change-out support functions and a product registration apparatus, and a settlement method and program in the self-pay system.

  In recent years, retail stores have introduced a self-pay system in which cashiers register products using a product registration device and customers pay with a checkout device in order to eliminate checkout congestion and streamline operations. Being started.

  In Patent Document 1, when a friend asks for shopping, the checkout device issues a product specification sheet purchased for itself and a specification sheet purchased for a friend. A self-pay system is disclosed that outputs only one checkout ticket, which is an input to the checkout device, in order to prevent a checkout omission.

JP 2012-168935 A

  However, when a change of money occurs in the conventional self-pay system, an alarm is notified from the settlement device to the store-side person in charge, and the store-side staff goes to the settlement device where the alarm is reported, and the change device receives the change money. After replenishing, the customer had to restart the accounting process and receive receipts and change money.

  Therefore, when a change occurs, the customer is made to wait in front of the payment apparatus. Further, in order to shorten the time to wait for the customer as much as possible, it is necessary for the person in charge at the store side to respond promptly, causing a factor that reduces the attractiveness of the self-pay system.

  The present invention provides a self-pay system, a checkout apparatus, and a checkout method having a change-out handling function that can be handled by a customer himself / herself, regardless of the person in charge at the store, when a change in the self-pay system occurs. With the goal.

The settlement apparatus according to the first aspect of the present invention includes a code reading unit that reads a settlement code of a settlement receipt output from a commodity registration apparatus and a change code of a change receipt for specifying an unpaid change amount, and the read settlement An accounting processing unit that calculates a settlement amount based on a code, calculates a change amount by subtracting the settlement amount from a deposit amount, a display / operation unit that displays the settlement amount, the change amount, and operation guidance, and accepts an operation And a money return unit that stores the deposited money, and withdraws the stored money, manages the deposit and withdrawal of the money return unit, and is based on the result of accounting processing and / or the result of reading the change code A deposit / withdrawal management unit for withdrawing the amount of change from the money return unit, and a payment receipt of the settlement result after the settlement is completed and stored in the money return unit. A receipt output unit that outputs the change receipt when a change of money that is less than the change amount occurs.

  A self-pay system according to a second aspect includes a product registration device for registering purchased products and outputting a payment receipt including a payment code, and a plurality of the payment devices, wherein the payment device includes the payment receipt. And the change code of the change receipt are read to adjust the payment amount of the purchased product and the unpaid change amount.

Settlement method of the third aspect, calculates the adjusted amount of the product on the basis of the settlement code read from the settlement receipt, the calculation processing of calculating a change amount by subtracting the transaction amount from the payment amount, the from the payment amount determines whether the change amount obtained by subtracting the transaction amount of the product is stored in the device, when the change shortage which the change amount is insufficient, settlement result to payment receipts and outstanding printing of the product dispensing a Relais sheet issuing process to issue a change receipt change code is printed for identifying the change amount, by reading the change code of the change receipt, the change amount corresponding to the change code read And a change settlement process for issuing a payment receipt on which a settlement result of unpaid change is printed .

Program of the fourth aspect, calculates the adjusted amount of the product on the basis of the settlement code read from the settlement receipt, the calculation processing of calculating a change amount from the deposit amount by subtracting the transaction amount, the goods from the payment amount wherein the change amount obtained by subtracting the transaction amount is determined whether stored in the device, when the change shortage which the change amount is insufficient, the product settlement result to payment receipts and outstanding printing dispensing a Relais sheet issuing process to issue a change receipt change code is printed for identifying the change amount, by reading the change code of the change receipt, the change amount corresponding to the change code read Then, the computer executes a change settlement process for issuing a payment receipt on which a settlement result of unpaid change is printed .

  According to the present invention, the checkout device in the self-pay system has a function of handling a change that can be handled by the customer. Therefore, even if the change occurs, the customer can deal with it, so that the accounting process can be performed by the adjacent settlement apparatus where the customer does not change the change. Therefore, when a change of money occurs, it is possible to shorten the time that is waited in front of the settlement apparatus. In addition, it is possible to reduce the work of the store-side person in charge of handling changes.

1 is a system configuration diagram of a self-pay system according to an embodiment of the present invention. It is a functional block diagram which shows the outline of the function of the payment apparatus 10 in FIG. It is a flowchart which shows the adjustment process of the adjustment receipt 1 in the adjustment apparatus 10 of FIG. It is a figure which shows the example of the payment receipt 2 issued at the normal time of the payment apparatus 10 of FIG. It is a figure which shows the example of the warning screen display at the time of change change in the present payment apparatus. It is a figure which shows the example of the warning screen display at the time of change of the payment apparatus 10 of FIG. It is a figure which shows the example of the payment receipt 2 issued at the time of the change of the payment apparatus 10 of FIG. It is a figure which shows the example of the change receipt 3 which the payment apparatus 10 of FIG. 2 issues. It is a figure which shows the other example of the warning screen display at the time of change change in the payment apparatus 10 of FIG. It is a figure which shows the other example of the payment receipt 2 which the payment apparatus 10 of FIG. 2 issues. It is a figure which shows the other example of the change receipt 3 which the payment apparatus 10 of FIG. 2 issues. It is a flowchart which shows the adjustment process of the change receipt 3 in the adjustment apparatus 10 of FIG. It is an example of the confirmation screen at the time of the payment apparatus 10 of FIG. 2 reading a change receipt. It is an example of the payment receipt 2 which the payment apparatus 10 of FIG. 2 issues at the end of the payment of a change receipt.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(Configuration of the embodiment)
FIG. 1 is a system configuration diagram of a self-pay system according to an embodiment of the present invention. The white circles in FIG. 1 indicate customers, the black circles indicate store-side staff, and the squares indicate store-side carts.

  The self-pay system of the embodiment of the present invention is constructed in a large store such as a supermarket, for example. The large store has a product display space for displaying various products, and a registration / settlement space for registering / settling products placed in carts for customers to purchase.

  The customer moves the merchandise display space with a store-side cart that holds unpaid merchandise desired to be purchased. When the customer moves the product display space, for example, fruit and vegetable section → seafood section → raw meat section → side dish section, and puts all the products he / she wants to purchase into the store side cart, he / she registers and settles from the product display space. Move to space for product registration.

  In the registration settlement space, a plurality of product registration devices 20 (20-1, 20-2, 20-3,...) And a plurality of settlement devices 10 (10-1, 10-2,...). ) And are provided.

  The merchandise registration device 20 registers the merchandise of the merchandise that the cashier wants to purchase, and outputs the settlement receipt 1 on which the merchandise registration is printed, for example, a settlement code 1a composed of a two-dimensional barcode or the like. It is a device to do. In the vicinity of the merchandise registration apparatus 20, a cashier on the store side indicated by a black circle is arranged.

  The checkout device 10 is a device that performs a checkout process for a product that the customer wants to purchase based on the detailed receipt 1 output from the product registration device 20. The customer moves to the checkout device 10 with the store-side cart containing all the products he / she wishes to purchase and the checkout receipt 1 output from the product registration device 20, and the checkout receipt 1 at the checkout device 10. Perform the checkout process. When the customer causes the settlement apparatus 10 to read the settlement code 1a of the settlement receipt 1, the settlement apparatus 10 performs accounting processing, displays the price of the purchased product, and when the customer deposits the price, the purchase amount is calculated from the deposit amount. Withdraw the change with less and issue a payment receipt 2 to end the transaction.

  In the lower right area of the registered settlement space in FIG. 1, a settlement device (No. 1) 10-10 in which change money is always replenished is installed near a service counter where a store staff is resident.

FIG. 2 is a functional configuration diagram illustrating an outline of functions of the settlement apparatus 10 in FIG.
The settlement apparatus 10 includes a code reading unit 11, an accounting processing unit 12, a display / operation unit 13, a money return unit 14, a deposit / withdrawal unit 15, a deposit / withdrawal management unit 16, and a receipt output unit 17. Have.

  The code reading unit 11 reads the adjustment code 1a in the adjustment receipt 1 and the change code 3a in the change receipt 3 for receiving the unpaid change in another adjustment device that is not out of change. The code reading unit 11 includes a bar code reader that scans and reads a bar code with a laser beam or the like.

  The accounting processing unit 12 calculates a settlement amount based on the settlement code 1a read by the code reading unit 11, and calculates a change amount by subtracting the settlement amount from the customer's deposit amount. Further, the accounting processing unit 12 has a function of giving an instruction to be described later to the display / operation unit 13, the money return unit 14, the deposit / withdrawal management unit 16, and the receipt output unit 17.

  The display / operation unit 13 displays a purchase amount, a change amount, and an operation guide according to an instruction from the accounting processing unit 12 and accepts an operation. The display / operation unit 13 includes, for example, a touch panel.

  The money recirculation unit 14 is a unit that stores the deposited money and also withdraws the stored money, and stores the banknote reflux unit 14a that stores and withdraws banknotes, and stores and withdraws coins. A coin recirculation unit 14b. The deposit / withdrawal unit 15 is a man interface that allows the customer to receive cash as well as the cash to be withdrawn. The deposit / withdrawal management unit 16 has a function of storing the money deposited by the customer in the money return unit 14 and managing the amount of change calculated by the accounting processing unit 12 by withdrawing from the money return unit 14. Furthermore, when the change amount calculated by the accounting processing unit 12 is out of change and cannot be settled, the deposit / withdrawal management unit 16 notifies the accounting processing unit 12 to that effect. Upon receipt of the change change notification, the accounting processing unit 12 notifies the display / operation unit 13 and the receipt output unit 17 of the change change content.

  The receipt output unit 17 prints and outputs the payment receipt 2 on which the payment details are printed and the change receipt 3 that can receive unsettled change in another checkout device that does not run out of change when the change is out.

  The configuration of the settlement apparatus 10 described above based on the functional configuration diagram shown in FIG. 2 is not limited to hardware. The accounting processing unit 12 and the deposit / withdrawal management unit 16 that perform processing without using hardware download a program that causes the central processing unit CPU (Central Processing Unit) to perform the processing of the accounting processing unit 12 and the acquisition management unit 16. It may be a functional module realized by this.

(Operation of the embodiment)
Regarding the operation of the settlement apparatus of the embodiment of the present invention, (I) normal settlement apparatus processing, (II) current settlement apparatus processing in the case of a change, and (III) implementation of the present invention in the case of a change The processing will be divided into the processing of the form settlement apparatus.

(I) Processing of Normal Payment Device FIG. 3 is a flowchart showing the payment processing of the payment receipt 1 in the payment device 10 of FIG.

  With reference to FIG. 1 and FIG. 2, the normal settlement process of the settlement apparatus 10 in FIG. 2 will be described along the flowchart shown in FIG. 3.

  When the settlement process in the settlement apparatus 10 is started, the process proceeds to step S1, and in step S1, the code reading unit 11 reads the settlement code 1a of the settlement receipt 1 and proceeds to step S2. In step S2, the accounting processing unit 12 calculates a settlement amount corresponding to the settlement code 1a, displays the calculated settlement amount on the display / operation unit 13, and proceeds to step S3.

  In step S 3, when the customer deposits cash from the deposit / withdrawal unit 15, the accounting processing unit 12 calculates the change amount by subtracting the settlement amount from the deposit amount, and sends the change amount to the deposit / withdrawal management unit 16 from the money return unit 14. An instruction is given to withdraw money, and the process proceeds to step S4. In step S4, the deposit / withdrawal management unit 16 determines whether or not there is a change shortage, but since it is not usually a change shortage (No), the process proceeds to step S5.

  In step S5, the deposit / withdrawal management unit 16 withdraws the change amount instructed from the accounting processing unit 12 from the money return unit 14 to the deposit / withdrawal unit 15, and proceeds to step S6. In step S6, the receipt output unit 17 outputs the payment receipt 2 on which the payment amount, the deposit amount, and the change amount are printed, and ends the normal payment process.

  FIG. 4 shows an example of the payment receipt 2 issued at the normal time of the settlement apparatus 10 of FIG. Looking at the payment receipt 2 shown in FIG. 4, the purchase amount of the product “Mikan” is ¥ 360 (including consumption tax ¥ 17), ¥ 1000 is deposited, the change amount ¥ 640 is withdrawn, the payment and It can be seen that the change was paid and the transaction was completed.

(II) Processing of Current Payment Device in Case of Out of Change FIG. 5 is a diagram showing an example of a warning screen display at the time of change in the current payment device.

  When the deposit / withdrawal management unit 16 determines that the change is insufficient in step S4 in FIG. 3 (Yes), the current settlement apparatus performs the processing of steps S7 to S9 described later added in the present invention. First, a warning screen display as shown in FIG. 5 is displayed on the display / operation unit 13 and the settlement process is interrupted.

  In the self-pay system configured with the current checkout device, a warning screen display at the time of change change as shown in FIG. An alarm is displayed on the management server (not shown) that is being monitored to encourage the store staff to respond. A store clerk comes to the corresponding checkout device and performs a change replenishment operation. When the store clerk performs an error canceling operation, the warning display screen as shown in FIG. 5 returns to the normal accounting screen, and a change is output by pressing the accounting key again.

  For example, in the settlement apparatus 10-3 in FIG. 1, one customer performs the settlement process, and one customer waits for the order of the settlement process. When a change of money occurs in the settlement apparatus 10-3, in the current settlement apparatus, the settlement apparatus 10- displayed on the display / operation unit 13 as "Please wait for an attendant" as shown in FIG. Beside 3 you have to wait for the clerk to replenish change.

  Therefore, in the present invention, when the deposit / withdrawal management unit 16 determines that the change is insufficient in Step S4 in FIG. 3 (Yes), Steps S7 to S9 are added.

(III) Processing of the settlement apparatus according to the embodiment of the present invention when the change is out FIG. 6 is a diagram showing an example of a warning screen display at the time of the change of the settlement apparatus 10 in FIG. 2, and FIG. It is a figure which shows the example of the payment receipt 2 issued at the time of change of the payment apparatus 10 of FIG. 2, Furthermore, FIG. 8 is a figure which shows the example of the change receipt 3 which the payment apparatus 10 of FIG.

  The processing of step S4 and steps S7 to S9 in the flowchart shown in FIG. 3 will be described with reference to FIG. 2 and FIGS.

  In step S4, if the deposit / withdrawal management unit 16 determines that the change is insufficient (Yes), the process proceeds to step S7. In step S7, the accounting processing unit 12 displays the display / operation unit 13 as shown in FIG. The change is displayed, and the process proceeds to step S8. In FIG. 6, the text “Please take the change receipt to be issued and receive the change at another checkout device” and the image of the change receipt 3 are displayed.

  In step S8, the receipt output unit 17 outputs the payment receipt 2 as shown in FIG. 7, and proceeds to step S9. In the payment receipt 2 shown in FIG. 7, regarding the change of ¥ 640, “* Change is out of stock. Please hold the change receipt that will be issued and hold the barcode with another checkout device to receive the change. "Is printed.

  In step S9, the receipt output unit 17 outputs the change receipt 3 as shown in FIG. 8, and ends the process. The change receipt shown in FIG. 8 is printed with a sentence “Please hold the barcode over another checkout device”, unpaid change ¥ 640, and change code 3a.

  In the example shown in FIGS. 6 to 8 described above, for example, when the payment device 10-3 in FIG. 1 is out of change, the payment device other than the payment device 10-3 is used to change the unpaid change in the change receipt 3. 10-1, 10-2,... 10-10 can be received.

  However, when the change device 10-3 receives the change receipt 3 and goes to the next adjustment device 10-2 and tries to receive change, the adjustment device 10-2 is out of change and cannot receive change. It can happen in rare cases.

  Therefore, the staff at the store in FIG. 1 is stationed, designates the settlement device (unit 1) 10-10 that can always replenish change, displays a warning screen of change change, and issues a payment receipt 2 and a change receipt 3 It is possible to do.

  9 is a diagram showing another example of a warning screen display at the time of change in the settlement apparatus 10 of FIG. 2, and FIG. 10 shows another example of the payment receipt 2 issued by the settlement apparatus 10 of FIG. FIG. 11 is a diagram showing another example of the change receipt 3 issued by the settlement apparatus 10 of FIG.

  The processing of step S4 and steps S7 to S9 in the flowchart shown in FIG. 3 will be described with reference to FIGS. 2 and 9 to 11.

  If the deposit / withdrawal management unit 16 determines in step S4 that the change is insufficient (Yes), the process proceeds to step S7. In step S7, the transaction processing unit 12 displays the display / operation unit 13 as shown in FIG. The change is displayed, and the process proceeds to step S8. In FIG. 9, a text “Please take the change receipt to be issued and receive the change at the first checkout apparatus” and an image of the change receipt are displayed.

  In step S8, the receipt output unit 17 outputs the payment receipt 2 as shown in FIG. 10, and proceeds to step S9. In the payment receipt 2 shown in FIG. 10, regarding the change of ¥ 640, “* Change is out of stock. Please hold the change receipt that will be issued and hold the barcode on the checkout device No. 1 to receive the change. "Is printed.

  In step S9, the receipt output unit 17 outputs the change receipt 3 as shown in FIG. 11, and ends the process. The change receipt 3 shown in FIG. 11 is printed with a sentence “Please hold the barcode over the checkout device (unit 1)”, unpaid change ¥ 640, and change code 3a.

  In addition, it is not limited to a payment apparatus (No. 1 machine), You may designate the payment apparatus with the most change remaining. In this case, the change balance of each settlement apparatus is managed by a management server (not shown), and when a change receipt is issued, an inquiry is made to the management server (not shown) from the settlement apparatus.

  The customer who has received the change receipt 3 shown in FIG. 8 moves to another settlement apparatus 10 and scans the change code 3a of the change receipt 3 with a bar code reader to receive unpaid change. Further, the customer who has received the change receipt 3 shown in FIG. 11 moves to the settlement apparatus (No. 1) 10-10 (see FIG. 1) and scans the change code 3a of the change receipt 3 with a bar code reader. To receive unpaid changes.

  FIG. 12 is a flowchart showing the settlement process of the change receipt 3 in the settlement apparatus 10 of FIG. 2, and FIG. 13 is an example of a confirmation screen when the settlement apparatus 10 of FIG. FIG. 14 is an example of the payment receipt 2 issued by the settlement apparatus 10 of FIG. 2 at the end of the settlement of the change receipt.

  With reference to FIGS. 1, 2, 13, and 14, the settlement process for the change receipt 3 in the settlement apparatus 10 of FIG. 2 will be described along the flowchart shown in FIG. 12.

  When the customer who has received the change receipt 3 shown in FIG. 8 moves to another settlement apparatus 10 and holds the change code of the change receipt 3 over a bar code reader (not shown) of the other settlement apparatus 10, Processing in the settlement apparatus 10 is started, and the process proceeds to step S11.

  In step S11, the code reading unit 11 scans the change code 3a of the change receipt 3, recognizes an unpaid change, for example, ¥ 640 from the change code 3a, and proceeds to step S12.

  In step S12, the accounting processing unit 12 causes the display / operation unit 13 to display a change confirmation display, and proceeds to step S13. In the example of the confirmation screen when the change receipt 3 shown in FIG. 13 is read, the unpaid change is ¥ 640, the text “Please press the OK button if you like”, and the OK button pop-up Is displayed.

  In step S13, if the customer presses the OK button (Yes), the process proceeds to step 14. In step 14, the accounting processing unit 12 instructs the deposit / withdrawal management unit 16 to withdraw unpaid change, and the process proceeds to step S15. In step S15, the receipt output unit 17 outputs the payment receipt 2 as shown in FIG. 14, and ends the process. Looking at the payment receipt 2 shown in FIG. 14, the unpaid change is ¥ 640, the withdrawal amount is ¥ 640, and the balance is ¥ 0, and the unpaid change is paid and the transaction is completed. I understand that.

  In step S11, the customer who has received the change receipt 3 shown in FIG. 11 moves to the checkout device (No. 1) 10-10 (see FIG. 1), and changes the change code of the change receipt 3 to the checkout device 10-. The same applies to the case where it is held over 10 barcode readers (not shown).

  In the above description, for convenience of explanation, the product in the payment receipt 2 is described as “mandarin orange” and the purchase amount “¥ 360”, but is not limited to the illustrated payment receipt 2. The payment receipt 2 is often printed with purchase amounts of a plurality of products.

  As mentioned above, although embodiment of this invention was described, this invention is not limited to embodiment described above, In the range which does not deviate from the summary of this invention, various structures or embodiment can be taken. it can.

DESCRIPTION OF SYMBOLS 1 Settlement receipt 1a Settlement code 2 Payment receipt 3 Change receipt 3a Change code 10, 10-1, ... Settlement device 11 Code reading unit 12 Accounting processing unit 13 Display / operation unit 14 Money return unit 14a Banknote return unit 14b Coin return Unit 15 Deposit / withdrawal unit 16 Deposit / withdrawal management unit 17 Receipt output unit 20, 20-1, ... Product registration device

Claims (6)

A code reading unit that reads the adjustment code of the adjustment receipt output from the commodity registration device and the change code of the change receipt for specifying the unpaid change amount ;
An accounting processing unit that calculates a settlement amount based on the read settlement code and calculates a change amount by subtracting the settlement amount from a deposit amount;
A display / operation unit for displaying the settlement amount, the change amount and the operation guide, and receiving an operation;
A money return unit that stores the deposited money and withdraws the stored money;
A deposit / withdrawal management unit for managing the deposit / withdrawal of the money return unit, and withdrawing the change amount from the money return unit based on the result of the accounting process or / and the reading result of the change code;
A payment output of the payment result is output after the payment is completed, and a receipt output unit that outputs the change receipt when the money stored in the money return unit is less than the change amount,
A settlement apparatus characterized by comprising: The display / operation unit is
The settlement apparatus according to claim 1, wherein when the change is out, an indication is made that the change is out, and that an unpaid change can be received by another settlement apparatus with an issued change receipt. The change receipt is
Contains information specifying other checkout devices that can receive unpaid changes,
The display / operation unit further includes:
3. The settlement apparatus according to claim 1, wherein information for designating another settlement apparatus that receives unpaid change is displayed. A product registration device that registers purchased products and outputs a payment receipt including a payment code;
A plurality of the settlement apparatus according to any one of claims 1 to 3,
With
The settlement apparatus is
A self-pay system that reads the settlement code of the settlement receipt and the change code of the change receipt and settles the settlement amount of the purchased product and the unpaid change amount. A calculation process for calculating a settlement amount of a product based on a settlement code read from a settlement receipt, and subtracting the settlement amount from a deposit amount to calculate a change amount;
The change amount obtained by subtracting the adjusted amount of the product from payment amount is determined whether stored in the apparatus, the change amount is the case of the change shortage missing, the settlement result of the product is printed and Relais sheet issuing process to issue a change receipt change code is printed for identifying the payment receipt and change unpaid,
Reading said change code of the change receipt, a change settlement process has been read withdraws change amount corresponding to the change code, the settlement result of subsequent outstanding change issues a payment receipt is printed,
The settlement method characterized by having. A calculation process for calculating a settlement amount of a product based on a settlement code read from a settlement receipt, and subtracting the settlement amount from a deposit amount to calculate a change amount;
Wherein the change amount obtained by subtracting the adjusted amount of the product from payment amount is determined whether stored in the device, when the change shortage which the change amount is insufficient, the settlement result of the product is printed and Relais sheet issuing process to issue a change receipt payment receipts and unpaid change code for specifying the change amount is printed with,
Reading said change code of the change receipt, a change settlement process has been read withdraws change amount corresponding to the change code, the settlement result of subsequent outstanding change issues a payment receipt is printed,
A program that causes a computer to execute.