JP7333111B2 - Devices, programs and systems - Google Patents

Description

The present invention relates to devices , programs and systems .

Mass merchandising stores, supermarkets, home centers, etc. sell so-called reserved products in addition to selling the displayed products. Reserved products include, for example, products sold according to individual customer use (customer-ordered products), renovations, cleaning services, and the like. Customer-ordered products, such as custom-made suits and custom-made equipment, may be paid as a "deposit" before receiving the product. In addition, for renovations and cleaning services, etc., the implementation date and implementation content are decided in advance, and payment is completed as a "deposit". Patent Literature 1 describes a technique for facilitating credit settlement of reserved products.

Japanese Patent No. 5952617

However, when returning a reserved product, the refund method differs depending on the payment type of the deposit (for example, cash, credit card, cash voucher, points, etc.), and it is necessary to refund by the refund method according to each payment type. . For example, if the payment type is credit card payment, the process of refunding the amount to the account is directed to the credit card company. If the payment type is cash, the refund is made in cash. However, when the payment type includes the use of coupons, points, or the like, the refund method (cash, point return, etc.) varies depending on the rules of the store. Furthermore, since returning a reserved product is not an operation that is frequently performed, it is difficult for even an expert to grasp all the rules. Therefore, it may take time to refund the returned reserved product. A similar problem may also occur when returning merchandise that has been displayed.

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique that enables a smooth refund when a product is returned.

A merchandise sales data processing device, which is one aspect of the present invention for solving the above-described problems, is a merchandise sales data processing device used when merchandise is sold, and includes information on the merchandise sold and deposits received from customers. storage means for storing information relating to the amount of the deposit and information relating to the payment type of the deposit in association with each other; and output means for outputting.

In the commodity sales data processing apparatus, the output means may output at least the amount of the deposit in cash as the output of the deposit amount and the settlement type.

In the commodity sales data processing apparatus, the output means may display the deposit amount and the settlement type on a display unit as the output of the deposit amount and the settlement type.

In the commodity sales data processing device, the output means may be capable of displaying the deposit amount and the settlement type in comparison with the refund amount in cash.

The product sales data processing apparatus may include deposit means for depositing the deposit from the customer for the product to be sold.

In the commodity sales data processing apparatus, the deposit means may be capable of depositing one commodity with the deposits of two or more different settlement types.

The product sales data processing device includes refund control means for controlling refund processing for refunding the deposit amount when the product is returned, and the refund control means refunds the deposit amount according to the payment type. may be controlled.

In the above merchandise sales data processing device, the payment type includes point payment using points, and the refund control means, if there is a deposit for the point payment, refunds the deposit for the point payment in cash. It may be controllable to do so.

In the commodity sales data processing device, the refund control means may be capable of controlling whether or not the deposit for the point payment is refunded in cash according to the attribute of the customer.

In the commodity sales data processing device, the refund control means includes conversion means for converting the number of points used according to a conversion rate into cash for the deposit for the point payment, and the conversion means It may be possible to change the conversion rate to cash based on the type of points and the remaining expiration date of the points at the time of use.

The product sales data processing device may include product registration means for registering products to be sold.

In the product sales data processing device, the product may be a reserved product sold by reservation.

A program, which is another aspect of the present invention for solving the above-described problems, stores a computer of a merchandise sales data processing device used when merchandise is sold, with information about the merchandise sold and the amount of deposits from customers. storage means for storing information in association with information relating to the payment type of the deposit; and outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned. It is a program that functions as output means.

A merchandise sales data processing system, which is another aspect of the present invention for solving the above-described problems, is a merchandise sales data processing system used when merchandise is sold, comprising merchandise registration means for registering merchandise to be sold; Receipt means for receiving deposits from customers for products registered by the product registration means, information on the products registered by the product registration means, information on the amount of the deposits, and information on the settlement type of the deposits and an output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

As described above, according to the present invention, it is possible to smoothly refund a product when the product is returned. In particular, when returning a product, regardless of the settlement type of the deposit to be refunded, and even if the deposit to be refunded is the sum of multiple settlement types, Refunds can be made quickly.

It is a figure which shows the structural example of the POS system in embodiment of this invention. 2A and 2B are a front view and a side view showing an appearance example of a POS register; FIG. 1 is a perspective view showing an example of the appearance of a POS register; FIG. 3 is a block diagram showing a configuration example of a POS register; FIG. It is an example of various information related to refund processing stored in the POS register. It is an example of transaction information generated by a POS register. FIG. 10 is an explanatory diagram specifically explaining a refund amount for each payment type; It is an example of a return transaction search screen. It is an example of a returned-goods transaction confirmation screen. It is an example of a refund confirmation screen. It is another example of the refund confirmation screen. It is another example of the refund confirmation screen. It is another example of the refund confirmation screen. This is an example of a receipt. This is an example of a receipt. It is a flow chart which shows an example of a processing procedure of return-of-goods processing. It is another example of the refund confirmation screen. It is another example of the refund confirmation screen.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 shows a configuration example of a POS system S1 in this embodiment. The POS system S1 is used when selling merchandise, and includes four POS registers 1 and a store controller 2, as shown in FIG. The POS register 1 and the store controller 2 are connected so as to be able to communicate with each other via a wired or wireless LAN 3 .

Note that the configuration of the POS system S1 shown in FIG. 1 is an example. For example, the configuration of the POS system S1 may include three or less or five or more POS registers 1 . Also, the configuration of the POS system S1 may be configured without the store controller 2 . If the POS system S1 does not include the store controller 2, one POS register 1 may also function as the store controller 2. FIG.

The store controller 2 manages various information such as product masters. The store controller 2 appropriately transmits the latest product master data to the POS register 1 . A product master is a file that stores product information such as product identification information (for example, JAN code), product name (product name, item name), selling price, and discount information for each product. The store controller 2 acquires a product master reflecting the latest product information from outside (for example, a server at the head office, a medium such as a CD-ROM), and transmits it to the POS register 1 as appropriate.

The POS register 1 executes product registration processing for registering products to be purchased. Also, the POS register 1 executes settlement processing for the registered merchandise. In addition, the POS register 1 can also execute return processing after settlement processing.

2 and 3 are examples of the appearance of the POS register 1. FIG. FIG. 2(a) is a front view seen from the side (front) of a store clerk (operator) who operates the POS register 1, and FIG. 2(b) is a side view of the POS register 1. FIG. FIG. 3 is a perspective view of the POS register 1 as seen from the front right.

As shown in FIGS. 2 and 3, the POS register 1 includes a touch panel display unit 14, a key operation unit 15, a customer display unit 16, an automatic change dispenser 17, a scanner unit 18, a printing unit 19, and a drawer 30. .

The display unit 14 with a touch panel is a display device for salesclerks having a touch panel 14a. On the display unit 14 with a touch panel, a registration screen corresponding to product registration processing, a settlement screen corresponding to settlement processing, and the like are displayed. Further, the store clerk can perform predetermined operations regarding product registration, payment, etc. on the touch panel 14a.

The key operation unit 15 is a keyboard provided with operation keys such as numeric keys for inputting the quantity in the product registration process and the amount of the deposit received from the customer in the settlement process, and a closing key for closing the account. is.

The customer display unit 16 is a display device for notifying the customer of the product name and price of the product to be purchased. The automatic change dispenser 17 is a change dispenser for discharging at least money out of the change to be paid to the customer to a change discharge port 17a, and a deposit insertion port 17b for inserting at least money out of the deposit received from the customer. Prepare.

The scanner unit 18 reads code information (for example, bar codes) attached to products to be purchased or coupons, or code information written on product catalogs or product order sheets. Note that the scanner unit 18 may be a reader that reads not only barcodes but also two-dimensional codes, for example.

The printing unit 19 is a printer that prints and issues a receipt (accounting slip) or the like that is a detailed description of a product to be purchased.

The drawer 30 is a storage unit for storing banknotes and coins received from customers, and is drawn out in the direction of arrow A in FIG.

FIG. 4 is a block diagram showing a configuration example of the POS register 1. As shown in FIG. In FIG. 4, blocks corresponding to the configurations shown in FIGS. 2 and 3 are denoted by the same reference numerals, and descriptions thereof are omitted. As shown in FIG. 4, the POS register 1 includes a CPU 11, a storage unit 12, a RAM 13, a touch panel display unit 14, a key operation unit 15, a customer display unit 16, an automatic change machine 17, a scanner unit 18, a printing unit 19, A communication unit 20 and a drawer 30 are provided. Each is connected via an internal bus and a communication line.

The communication unit 20 communicates with, for example, other devices of the POS register 1 (the store controller 2, other POS registers 1, etc.).

The storage unit 12 stores programs to be executed by the CPU 11, information referred to by the CPU 11 (eg, product master received from the store controller 2, various information shown in FIG. 6, etc.), and information generated by the CPU 11 (eg, transaction information, etc.). etc. is stored.

The RAM 13 is, for example, a memory that develops information (such as the above-described program) read from the storage unit 12 and temporarily stores information generated by the CPU 11 .

The POS register 1 configured as described above can register both general products and reserved products. A reserved product is a product that will be handed over in the future, such as a product that has not yet been sold, a product that is sold according to individual customer use (customer-ordered product), or a service that will be implemented in the future, such as renovation or cleaning. In the case of reserved products, at the time of sale (product registration), that is, before delivery of the product or implementation of the service, a part of the price of the product (so-called down payment) or the entire price of the product is collected from the customer as a deposit. Sometimes. A general product is a general product that does not correspond to a reserved product.

It has been explained that the POS register 1 can register reserved products in addition to general products. It is also possible to process the information that becomes In other words, the POS register 1 has a function of registering (storing) and outputting information specific to the reserved product (for example, the date and time of delivery or service, information on the purchaser, information on the deposit, etc.). there is For example, the POS register 1 displays a registration screen on which information specific to the reserved product can be entered, generates and stores the information entered on the registration screen (or information based on the information entered) as transaction information, Issue a receipt printed with the information entered on the registration screen (or information based on the entered information).

As settlement processing, the POS register 1 settles one or more products registered in the product registration processing with deposits from customers. good. Note that the POS register 1 may recognize, based on the operation of the store clerk, whether to pay the full amount for the reserved item or to pay part of the amount as a deposit. For example, prepare a button to settle the entire amount and a button to the effect that a part of the amount is settled (each displayed on the display unit 14 with a touch panel, each arranged as the key operation unit 15, etc.), and which button was pressed can be recognized based on Alternatively, for example, a button for declaring partial settlement may be prepared (displayed on the display unit 14 with touch panel, arranged as the key operation unit 15, etc.), and recognition may be performed based on whether or not the declaring button is pressed.

In addition, if part of the price of the reserved product is received as a deposit (there are various types of deposits as described below), the delivery or service has not yet been performed and the full amount is Since no payment has been made, the use of the terms "settlement" and "settlement" may cause a sense of incongruity. (or “settlement”). In addition, even if all the payment for the reserved product is received as a deposit, at least the delivery or service has not yet been performed, so there is a similar risk, but this is also referred to as "settlement" (or "settlement"). I'm doing it. In addition, regardless of whether the product is a general product or a reserved product, and whether the deposit from the customer is all or part of the price, the deposit from the customer will be received. The "settlement process" may also be referred to as the "payment process". In other words, the processing executed by receiving all (or part) of the price of the reserved product as a deposit may be referred to as settlement processing or payment processing. In addition, regardless of the type of product (that is, even for general products), processing executed by receiving deposits may be referred to as settlement processing or payment processing.

In addition, the POS register 1 settles one or more commodities registered in the commodity registration process with the customer's deposit (i.e. deposits the deposit) as settlement processing (which may also be referred to as deposit processing as described above). However, the settlement type (deposit settlement type) in one transaction does not necessarily have to be cash. In other words, the POS register 1 is capable of settlement (settlement is possible, deposit is possible) even with cash. Also, the payment type in one transaction may not be single. In other words, the POS register 1 can settle two or more payment types in one transaction.

FIG. 5 is an example of various information related to refund processing stored in the POS register 1. As shown in FIG. Specifically, FIG. 5A is an example of payment type information, and a payment code is defined for each payment type. 5B to 5D will be described later.

(Operation at the time of product sale)
The POS register 1 registers the merchandise purchased by the customer as merchandise registration processing. Product registration is performed, for example, by using the scanner unit 18 to read a barcode attached to the product, or by operating a preset button or the like displayed on the registration screen. Alternatively, it is performed by reading a bar code indicating the product printed on a catalog, pamphlet, card, or the like.

Subsequently, as settlement processing, the POS register 1 inputs (registers) a deposit for settlement of the merchandise registered in the merchandise registration processing. Since the POS register 1 is capable of settlement by two or more settlement types in one transaction, when settlement is to be made by two or more settlement types, deposits for each settlement type are input. For example, a button is prepared for each settlement type (displayed on the display unit 14 with a touch panel, arranged as the key operation unit 15, etc.), and the POS register 1 inputs (registers) the deposit amount for the settlement type according to the pressed button. You may Then, the POS register 1 compares the total amount of the products registered in the product registration process with the deposit amount (if deposits for two or more payment types are entered, the sum of the deposit amounts for each payment type). , the amount of change is calculated, and if there is change, the change is released and a receipt is issued. The POS register 1 also generates and stores transaction information.

As described above, the POS register 1 issues a receipt at the end of a transaction (after executing product registration processing and settlement processing). , clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown for each payment type), change amount, telephone number, etc. are printed. Each item will be described later.

Also, in a transaction involving a reserved product, the POS register 1 issues a medium on which the details of the transaction for the reserved product are printed. For example, the POS register 1 stores the date and time of sale, transaction number, receipt number, cash register number, store clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown for each payment type), and change. In addition to the amount, telephone number, etc., a receipt may be issued with printed information indicating whether it is the full amount or a part (deposit), the date and time of implementation, the reservation number, etc., or the date and time of sale, transaction number, and receipt number. , Register number, clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown by payment type), change amount, telephone number, etc. A sheet may be issued on which information indicating whether the full amount or part of the amount (deposit), date and time of implementation, reservation number, etc., are printed.

In transactions involving reserved products, the POS register 1 prints code information (barcode, two-dimensional code, etc.) that encodes information (for example, sales date, receipt number, etc.) for specifying reserved products. You may publish the media that For example, a receipt or sheet printed with code information obtained by coding at least one of a transaction number, a receipt number, a reservation number, and the like may be issued. Also, the POS register 1 may issue a medium on which the above code information is printed for general products instead of or in addition to transactions involving reserved products.

Further, general products and reserved products may be traded separately. For example, if the product registered as the first item is a general product, the reservation product cannot be registered after the second item in the transaction, and if the product registered as the first item is a reserved product, the General products may not be registered for the second and subsequent items in .

FIG. 6 is an example of transaction information generated by the POS register 1. As shown in FIG. In the following, as a specific example, an example of mainly purchasing and returning a reserved product will be described, but the same applies to purchasing and returning a general product. For example, in the following explanation, some or all of the specific explanation of the refund process when returning general products will be omitted, but the refund processing when returning general products will be explained below when returning reserved products. It is basically the same as the refund process of

The POS register 1 generates and stores transaction information such as that shown in FIG. 6 for each transaction. The transaction information shown in FIG. 6 includes transaction number, date and time of sale, cash register number, receipt number, store clerk code, customer category, membership number, points, total amount, full deposit category, deposit amount, deposit amount breakdown (KS01), Deposit amount breakdown (KS02), Deposit amount breakdown (KS03), Deposit amount breakdown (KS04), Deposit amount breakdown (KS05), Deposit amount breakdown (KS06), Change amount, Product code, Product name, Unit price, Quantity, Implementation date , including the booking number. Deposit amount breakdown (KS01) to deposit amount breakdown (KS06) will be described later.

A transaction number is identification information that identifies a transaction. The date and time of sale is the date and time when the transaction (sale) was made. The register number is identification information for identifying the POS register 1 that performed the transaction. The receipt number is identification information that identifies the receipt issued in the transaction. The store clerk code is identification information that identifies the store clerk who performed the transaction.

The customer classification is classification information of the customer who performed the transaction. In this embodiment, the customer category "1" is a general member, and the customer category "2" is a specific member. A specific member is a customer who makes a higher degree of contribution than a general member (an excellent member based on a purchase history such as the last purchase date, purchase frequency in the past June, total purchase amount in the past June, house card member, etc.). The score is the quantity of products purchased in the transaction. The total amount is the total amount of purchased products in the transaction.

The full deposit classification is classification information indicating whether the deposit amount is the total amount or a part (deposit) of the total amount. In the present embodiment, the full deposit classification "1" is the full amount, and the full deposit classification "2" is partial (deposit). The deposit amount is the deposit amount from the customer in the transaction.

The deposit amount breakdown (KS01) is the deposit amount by credit card. The deposit amount breakdown (KS02) is the deposit amount in electronic money. The deposit amount breakdown (KS03) is the deposit amount by coupon. The breakdown of the deposit amount (KS04) is the amount deposited using points. The deposit amount breakdown (KS05) is the deposit amount in the form of gift certificates. The deposit amount breakdown (KS06) is the deposit amount by cash/debit card (debit settlement). The payment code "KS01" indicates a credit card, the payment code "KS02" indicates electronic money, the payment code "KS03" indicates a coupon, the payment code "KS04" indicates use of points, and the payment code "KS05". indicates a gift certificate, and the settlement code "KS06" indicates a cash/debit card (see FIG. 5A). When the deposit amount is a down payment (in the case of the full down payment classification "2"), the details of the down payment are stored in the details of the deposit amount (KS01) to the details of the deposit amount (KS06).

The amount of change is the amount of change in the transaction. The product code, product name, unit price, quantity, implementation date and time, and reservation number are product details. The execution date and time is the date and time when the delivery or service is performed. The reservation number is the reservation number of the reserved product, and is information for specifying the product code (product name) of the reserved product, the date and time of sale, the date and time of implementation, and the like.

It should be noted that the transaction information may include the deficit amount (the difference between the total amount and the amount of the deposit). If it is a down payment (in the case of full down payment classification "2"), the shortfall amount may be stored, and in the case of the full amount (in the case of full down payment classification "1"), the shortfall amount may not be stored. , the amount of shortfall may be stored regardless of whether it is a down payment or the full amount (in the case of the full amount, the amount of shortfall "0" is stored). In addition, the transaction information shown in FIG. 5A is transaction information for only reserved products as purchased products, but transaction information for general products only does not include the full amount deposit classification, insufficient amount, or implementation date and time. good.

In addition, for general products, the transaction information includes information on whether or not a return is possible (for example, information on whether or not a product can be returned, classification information corresponding to a predetermined reason regarding whether or not a product can be returned, etc.), information on a return deadline (for example, 1 Classification information corresponding to a predetermined period such as within a week, within 8 days, or within 2 weeks, or a return deadline date calculated based on the date of sale and the above period may be stored. The return deadline may be different for general members and specific members.

Similarly, for the reserved product, information regarding whether or not the product can be returned, information regarding the deadline for returning the product, and the like may be stored. An example of a non-returnable reserved product is a product that has not yet been delivered (before the date and time of implementation) but that actually incurs some cost (for example, a made-to-order suit whose fabric has already been cut. Individual materials have already been purchased. (renovation, etc.). Furthermore, for reserved products, the transaction information includes conditional information regarding the refund amount at the time of refund (for example, 100% refund rate if within 8 days after purchase, 50% refund rate if 8 to 14 days after purchase, A 30% refund rate for 15 to 21 days after purchase and a 0% refund rate (that is, non-returnable) after 22 days after purchase may be stored.

In the above-described mode of using transaction information including information on whether or not a return is permitted, information on the return deadline, and conditional information on the refund amount at the time of refund, various sorting information and conditional information are set as setting information that can be referred to by the POS register 1. The POS register 1 may refer to the setting information in each transaction to generate transaction information including information on whether or not the product can be returned.

(Operation when returning goods)
If there is some problem with the purchased general product, it may be returned (refunded). In addition, there are cases where pre-ordered products that have been purchased may be returned (refunded) due to prior cancellation, or if there is some problem with the delivered product or the implemented service. It should be noted that the processing related to returned goods may be executable only by a specific store clerk (responsible person such as a store manager).

FIG. 5B is an example of refund priority information, which defines the priority for each payment type of refund at the time of return. In other words, the POS register 1 is used when two or more settlement types are used in one transaction and the full amount is not refunded (for example, when some purchased products are returned). ) refers to the refund priority information shown in FIG.
According to the example shown in FIG. 5B, KS06 (cash/debit card) has the highest priority for refund and KS01 (credit card) has the lowest priority.

FIG. 5(C) is an example of return method information, which defines how refunds are to be made for each payment type in returns to general members. That is, the POS register 1 refers to the refund method information shown in FIG. 5(C) for the general member and determines how to refund the deposited amount settled for each payment type.

According to the example shown in FIG. 5C, settlement (deposit) by KS01 (credit card) is canceled and refunded. The settlement (deposit) by KS02 (electronic money) is refunded using cash. In other words, the amount of payment made by electronic money is refunded in cash. The settlement (deposit) by KS03 (coupon) is refunded by reissuing the relevant coupon (another coupon corresponding to the relevant coupon). Settlement (deposit) by KS04 (use of points) will be refunded after giving points corresponding to the number of points used. The settlement (deposit) by KS05 (gift certificate (securities)) is refunded using cash. In other words, the amount of money for settlement with the used gift certificate is refunded in cash. The settlement (deposit) by KS06 (cash/debit card) is refunded using cash. In other words, in addition to the cash settlement amount, the debit card settlement amount is also refunded in cash.

FIG. 5(D) is an example of return method information, which defines how refunds are to be made for each payment type in returns to specific members. That is, the POS register 1 refers to the refund method information shown in FIG. 5(C) for the specific member, and determines how to refund the deposited amount settled for each payment type.

According to the example shown in FIG. 5D, settlement (deposit) by KS01 (credit card) is canceled and refunded. The settlement (deposit) by KS02 (electronic money) is refunded using cash. In other words, the amount of payment made by electronic money is refunded in cash. The settlement (deposit) by KS03 (coupon) will be refunded using cash. In other words, the amount of the settlement by the coupon is refunded in cash. The settlement (deposit) by KS04 (use of points) is refunded using cash. In other words, the amount of the payment made by using the points is refunded in cash. The settlement (deposit) by KS05 (gift certificate (securities)) is refunded using cash. In other words, the amount of money for settlement with the used gift certificate is refunded in cash. The settlement (deposit) by KS06 (cash/debit card) is refunded using cash. In other words, in addition to the cash settlement amount, the debit card settlement amount is also refunded in cash.

5(C) and 5(D), depending on whether the POS register 1 is a general member or a specific member, the deposit of the settlement type "coupon ticket" and the settlement type "point use" have different methods of refunding deposits.

FIG. 7 is an explanatory diagram specifically explaining the refund amount for each payment type. FIG. 7(A) is a table for explaining combinations of products to be returned in the transaction of FIG. Column a in FIG. 7 shows one return (42,000 yen refund amount) of the cleaning service (42,000 yen). Column b shows one return (28,000 yen refund amount) with name (28,000 yen). Column c shows one return (refund amount of 140,000 yen) of reform (140,000 yen). Column d shows a total of two returns (70,000 yen refund amount): cleaning service (42,000 yen) and personalization (28,000 yen). Column e shows a total of two returns (refund amount of 182,000 yen) of cleaning service (42,000 yen) and renovation (140,000 yen). Column f shows a total of two returns (refund amount: 168,000 yen) of personalized (28,000 yen) and remodeling (140,000 yen). Column g shows a total of 3 returns (210,000 yen refund): cleaning service (42,000 yen), name engraving (28,000 yen), and renovation (140,000 yen). there is

FIG. 7(B) is a table for explaining the types of payment to be refunded in the combination of returned goods shown in FIG. 7(A). Note that columns a to g in FIG. 7B correspond to columns a to g in FIG. 7A.

According to the transaction information shown in FIG. 6, the breakdown of the deposit "210,000 yen" is 27,000 yen for KS01 (credit card), 00,000 yen for KS02 (electronic money), and 00,000 yen for KS03 (coupon). is 8,000 yen, KS04 (use of points) is 25,000 yen, KS05 (gift certificate (securities)) is 50,000 yen, KS06 (cash/debit card) is 100,000 yen . Further, according to the refund priority information shown in FIG. 5B, the priority at the time of refund is KS06 (cash/debit card)→KS02 (electronic money)→KS05 (gift certificate (securities))→KS04 (use of points)→KS03 (coupon)→KS01 (credit card).

Therefore, for example, when one cleaning service (42,000 yen) is returned (column a in FIG. 7A), the refund amount (42,000 yen) is the first priority KS06 (cash・It fits within 100,000 yen of debit card). Therefore, the type of payment to be refunded is KS06 (cash/debit card) (“O” in column a of FIG. 7B indicates that the payment is to be refunded; the same applies hereinafter). In addition, "42,000 yen" out of the "100,000 yen" deposited by KS06 (cash/debit card) is the refund amount ("4.2" in column a of Fig. 7(B) is the refund amount). (The same applies below).

In addition, when returning one item with a name (28,000 yen) (column b in FIG. 7(A)), the refund amount (28,000 yen) is the first priority KS06 (cash・It fits within 100,000 yen of debit card). Therefore, the type of payment to be refunded is KS06 (cash/debit card) (column b in FIG. 7(B)). Also, "28,000 yen" out of the "100,000 yen" deposited by KS06 (cash/debit card) is the refund amount (column b in FIG. 7(B)).

In addition, if one item of renovation (140,000 yen) is to be returned (column c in FIG. 7A), the refund amount (140,000 yen) will be KS06 (cash/debit card), which has the first priority. Although it does not fit within 100,000 yen, it does fit within 150,000 yen including up to KS05 (gift certificate (securities)), which has the third highest priority. Therefore, there are two types of payment to be refunded: KS06 (cash/debit card) and KS05 (gift certificate (securities)) (column c in FIG. 7B). In addition, the full amount of the "100,000 yen" deposit from KS06 (cash/debit card) and "40,000 yen" out of the "50,000 yen" deposit from KS05 (gift certificate (securities)) will be refunded. amount (column c in FIG. 7(B)).

In addition, when returning two items (70,000 yen in total), a cleaning service (42,000 yen) and a personalized name (28,000 yen) (column d in Fig. 7 (A)), the refund amount ( 70,000 yen in total) falls within 100,000 yen of KS06 (cash/debit card), which has the highest priority. Therefore, the type of payment to be refunded is KS06 (cash/debit card) (column d in FIG. 7B). Also, "70,000 yen" out of the "100,000 yen" deposited by KS06 (cash/debit card) is the refund amount (column d in FIG. 7(B)).

In addition, when returning two items (total of 182,000 yen), a cleaning service (42,000 yen) and a renovation (140,000 yen) (column e in Fig. 7(A)), the refund amount (total 182,000 yen) does not fall within the 175,000 yen including up to KS04 (point use) with the fourth priority, but 18 including up to KS03 (coupon) with the fifth priority. It fits within 3,000 yen. Therefore, there are four types of payment to be refunded: KS06 (cash/debit card), KS05 (gift certificate (securities)), KS04 (use of points), and KS03 (coupon). e). In addition, the total amount of "100,000 yen" deposited by KS06 (cash/debit card), the total amount of "50,000 yen" deposited by KS05 (gift certificate (securities)), and the deposit amount of KS04 (use of points) The total amount of "25,000 yen" and "7,000 yen" out of the "8,000 yen" deposited by KS03 (coupon) are the refund amount (column e in FIG. 7(B)).

In addition, when returning two items (total of 168,000 yen), name engraving (28,000 yen) and remodeling (140,000 yen) (column f in Fig. 7(A)), the refund amount (total 168,000 yen) does not fit within the 150,000 yen including up to KS05 (gift certificate (securities)) with the third priority, but up to KS04 (use of points) with the fourth priority. It fits within 175,000 yen including. Therefore, there are three types of payment to be refunded: KS06 (cash/debit card), KS05 (gift certificate (securities)), and KS04 (use of points) (column f in FIG. 7(B)). In addition, the total amount of "100,000 yen" deposited by KS06 (cash/debit card), the total amount of "50,000 yen" deposited by KS05 (gift certificate (securities)), and the deposit amount of KS04 (use of points) "18,000 yen" out of "25,000 yen" is the refund amount (column f in FIG. 7(B)).

In addition, when returning three items (total of 210,000 yen): cleaning agency (42,000 yen), personalization (28,000 yen), and renovation (140,000 yen), Column g), the refund amount (total of 210,000 yen) does not fit within the 183,000 yen including KS03 (coupon) with the 5th priority, but KS01 (credit card) with the 6th priority ) is within 210,000 yen. Therefore, there are 5 types of payment to be refunded: KS06 (cash/debit card), KS05 (gift certificate (securities)), KS04 (use of points), KS03 (coupon), and KS01 (credit card) (Fig. 7(B), column g). In addition, the total amount of "100,000 yen" deposited by KS06 (cash/debit card), the total amount of "50,000 yen" deposited by KS05 (gift certificate (securities)), and the deposit amount of KS04 (use of points) The total amount of "25,000 yen", the total amount of "8,000 yen" deposited by KS03 (coupon), and the total amount of "27,000 yen" deposited by KS01 (credit card) are the refund amount. becomes (column g in FIG. 7(B)).

FIG. 7(C) is a table for explaining refund methods and the like in the combinations of returned goods shown in FIGS. 7(A) and 7(B). Note that columns a to g in FIG. 7C correspond to columns a to g in FIGS. 7A and 7B.

According to the transaction information shown in FIG. 6, the customer of the transaction is a general member (each category "1"). Therefore, based on the refund method information (general member) shown in FIG. 5(C), the refund is made as shown in FIG. 7(C). For example, when returning a renovation (140,000 yen), the total amount of the deposit of "100,000 yen" by KS06 (cash/debit card) and the deposit of "50,000 yen" by KS05 (gift certificate (securities)) , "40,000 yen" is subject to refund (column c in FIG. 7(A), column c in FIG. 7(B)). (FIG. 5(C)), the refund method is cash (140,000 yen) (column c in FIG. 7(C)).

Also, for example, when returning a personalized item (28,000 yen) and a reformed item (140,000 yen) (total of 168,000 yen), deposit "100,000 yen" using KS06 (cash/debit card). , the total amount of the "50,000 yen" deposit from KS05 (gift certificate (securities)), and "18,000 yen" out of the "25,000 yen" deposit from KS04 (use of points) is subject to refund (column f in FIG. 7(A), column f in FIG. 7(B)). C)), and the refund method is cash (150,000 yen) and points (18,000 yen) (column f in FIG. 7(C)).

Also, for example, when returning a cleaning service (42,000 yen), a name engraving (28,000 yen), and a renovation (140,000 yen) (total of 210,000 yen), KS06 (cash/debit card) 100,000 yen deposit, KS05 (gift certificate (securities)) deposit of 50,000 yen, and KS04 (point use) deposit of 25,000 yen , the total amount of the deposit "8,000 yen" from KS03 (coupon) and the total amount of the deposit "27,000 yen" from KS01 (credit card) will be refunded (column in FIG. 7(A) g, column g) of FIG. 7(B), KS05 (gift certificate (securities)) is refunded in cash (FIG. 5(C)), so the refund method is cash (150,000 yen) Points are granted (25,000 yen), coupons are reissued (8,000 yen), and credit is canceled (27,000 yen) (column g in FIG. 7(C)).

Incidentally, if the customer of the transaction shown in FIG. 6 is a specific member (each category "2"), the refund method is as shown in FIG. 7(D). In other words, the refund amount of points and the refund amount of coupon reissuance (row h in FIG. 7(C)) are refunded in cash.

For example, if you want to return a name engraving (28,000 yen) and a renovation (140,000 yen) (total of 168,000 yen), the deposit "100,000 yen" by KS06 (cash / debit card) "18,000 yen" out of the total amount, "50,000 yen" deposited by KS05 (gift certificate (securities)), and "25,000 yen" deposited by KS04 (use of points) is subject to refund (column f in FIG. 7(A), column f in FIG. 7(B)). Therefore (FIG. 5(D)), the refund method is cash (168,000 yen) (column f in FIG. 7(D)).

Also, for example, when returning a cleaning service (42,000 yen), a name engraving (28,000 yen), and a renovation (140,000 yen) (total of 210,000 yen), KS06 (cash/debit card) 100,000 yen deposit, KS05 (gift certificate (securities)) deposit of 50,000 yen, and KS04 (point use) deposit of 25,000 yen , the total amount of the deposit "8,000 yen" from KS03 (coupon) and the total amount of the deposit "27,000 yen" from KS01 (credit card) will be refunded (column in FIG. 7(A) g, column g) in FIG. 7(B), because in addition to KS05 (gift certificate (securities)), KS04 (use of points) and KS03 (coupon) are also refunded in cash (see FIG. 5(D) ), and the refund method is cash (183,000 yen) and credit cancellation (27,000 yen) (column g in FIG. 7(D)).

(Return transaction search screen)
FIG. 8 is an example of a returned goods transaction search screen displayed on the display unit 14 with a touch panel. The POS register 1 displays a returned goods transaction search button on a registration screen or the like, or arranges a returned goods transaction search button on the key operation unit 15 in response to a predetermined operation by the clerk, and displays the returned goods transaction search button. When the search button is pressed), a returned goods transaction search screen as shown in FIG. 8 is displayed. Note that the POS register 1 permits the display of the return transaction search screen when a specific clerk (responsible person such as a store manager) operates (when a specific clerk is logged in). is operated (when a store clerk other than a specific store clerk is logged in), an error message may be displayed and display of the return transaction search screen may be prohibited.

The return transaction search screen shown in FIG. 8 has various input fields (sale date input field, transaction number input field, register number input field, field, receipt number input field, store clerk code input field, and membership number input field). That is, on the returned goods transaction search screen shown in FIG. 8, a returned goods transaction can be searched using the date of sale, transaction number, register number, receipt number, store clerk code, and membership number as search conditions. An execution button 305 and the like for executing a search are also arranged. Note that the search conditions shown in FIG. 8 are only examples. For example, transactions may be searched by total amount, or transactions including reserved products may be searched by reservation numbers. good.

When returning an item, the store clerk causes the touch panel display unit 14 to display the return transaction search screen, inputs information in one or more input fields on the screen, and presses the execution button 305 . In other words, if the transaction to be returned can be specified, it is not necessary to enter information in all the input fields on the screen.

When the execution button is pressed, the POS register 1 searches (extracts) the corresponding transaction information from the transaction information stored in the storage unit 12 based on the information entered in the input field. Then, when the search result (extraction result) is one (that is, when one transaction can be specified), the POS register 1 stores information on the transaction (information on products included in the transaction, etc.) Displayed on the return transaction confirmation screen (described later).

When the search result is 0, the POS register 1 may display a message to the effect that the search result is 0 or to confirm whether the entered information is correct. Further, the POS register 1 may display the number of retrieved items or a message indicating that narrowing down is necessary when the retrieved results are two or more. Further, when the search result is two or more, the POS register 1 may display a list of the two or more transactions searched as candidates for the transaction to be returned so that the store clerk can designate them. When the store clerk designates one transaction in the transaction list display, the POS register 1 may display information on the designated transaction on a return transaction confirmation screen (described later).

Alternatively, the store clerk may cause the scanner unit 18 to read code information (bar code, two-dimensional code, etc.) printed on a copy (receipt, etc.) to retrieve (extract) the corresponding transaction. In other words, the POS register 1 prints on the copy given to the customer when the product was sold (the copy brought by the customer when returning the product) instead of or in addition to retrieving the transaction based on the input information on the returned goods transaction search screen. Transactions may be retrieved based on the code information provided.

(Return transaction confirmation screen)
FIG. 9 is an example of a returned goods transaction confirmation screen displayed on the display unit 14 with a touch panel. When the POS register 1 identifies a transaction to be returned based on the input information on the return transaction search screen (FIG. 8) (when one transaction information is extracted), the return transaction confirmation screen as shown in FIG. 9 is displayed. indicate. The return transaction confirmation screen shown in FIG. 9 includes a list display column 401 for displaying a list of each product included in the specified transaction (return target transaction), and a product total display column 402 for displaying the number of products purchased in the transaction. , a subtotal display column 403 for displaying the subtotal amount of the transaction, a total display column 403 for displaying the total amount of the transaction, and a return button 405 to be pressed after specifying the return product.

Note that FIG. 9 is a display example when the transaction (transaction information) shown in FIG. 6 is specified as the transaction to be returned. In other words, in the list display column 401, the first item "Cleaning agent -42,000", the second item "Personalization -28,000", the third item "Renovation -140,000", etc. are shown in FIG. It is displayed based on the transaction information provided.

The word “returned goods” in the list display field 401 and the negative notation (“-42,000”, “-3”, etc.) in the display fields 401 to 404 indicate that the display is related to returned goods. .

In the list display column 401, whether or not each product can be returned may be displayed. If there is a return deadline, the return deadline may be displayed. If the limit is exceeded, the fact that it is exceeded, the number of days over, etc. may be displayed. In addition, in the case where a non-returnable product can be returned only by a specific salesclerk (responsible person such as a store manager), a message indicating that the product can be returned only by the specific salesclerk may be displayed.

The store clerk selects one or more products to be returned in the list display field 401 of the return transaction confirmation screen, and presses the return button 405 . When the return button 405 is pressed, the POS register 1 displays information about the selected product (deposit amount for each payment type of the product, etc.) on a refund confirmation screen (described later).

It should be noted that items that cannot be returned (for example, items whose return deadline has passed) may be always disabled for selection, or may be selected (that is, returned) by a specific store clerk. In addition, for non-returnable products, instead of or in addition to the conditions on the return transaction confirmation screen (Fig. 9) (the condition that a specific store clerk can select non-returnable products on the return transaction confirmation screen), On the refund confirmation screen (Figs. 10 to 13), which will be described later, the condition (the condition that a specific store clerk can press the button to execute the refund process while the refund confirmation screen including non-returnable products is displayed) is specified. may be provided.

(Refund confirmation screen)
FIG. 10 is an example of a refund confirmation screen displayed on the display unit 14 with touch panel. When "reform" is selected and the return button 405 is pressed on the return transaction confirmation screen (FIG. 9) (that is, in the case of column c in FIG. 7A), the POS register 1, for example, as shown in FIG. Display the refund confirmation screen as shown. In FIG. 10, "general member" in the display column 501 indicates that the customer is a general member. "Reform" in the display column 502 indicates that the product to be returned is a remodel. A display column 506 is a message display column.

The table in the display column 503 of FIG. 10 shows the refund method in the case of returning the "renovation". Specifically, "Cash refund amount ¥140,000" indicates that the refund in cash is 140,000 yen, and "Return of points, etc. ¥0" indicates refund of points, etc. (reissuance of coupons or addition of points). "Credit ¥0" indicates that the refund due to credit cancellation is 0 yen. The refund method is shown in column c of FIG. 7(C).

The contents of the display column 505 in FIG. 10 show the details of the display column 503 . A deposit amount column in the display column 505 indicates the deposit amount for each payment type in the transaction (entire transaction). In other words, the amount of deposit breakdown in the transaction information of FIG. 6 is displayed.

The return of points, etc. column in the display column 505 of FIG. 10 indicates the amount of money refunded by the return of points, etc. (reissuance of coupons or addition of points) for each payment type when "renovation" is returned. In the case of a general member, the payment type to be refunded by reissuing a coupon is KS03 (coupon), and the payment type to be refunded by giving points is KS04 (use of points) (FIG. 5(C)). In addition, in the transaction (transaction information) shown in FIG. 6, when "renovation" is returned, the refund amount for the coupon ticket is 0 yen, and the refund amount for the point use is 0 yen (FIG. 7(B) column c). Therefore, as shown in FIG. 10, the POS register 1 displays all the columns of the return of points, etc. in the display field 505 with 0 yen.

The refund amount column in the display column 505 in FIG. 10 indicates the refund amount in cash for each payment type when returning the "renovation" item. In the case of a general member, the types of payment to be refunded in cash are KS02 (electronic money), KS05 (gift certificate (securities)), and KS06 (cash/debit card) (FIG. 5(C)). In the transaction (transaction information) shown in FIG. 6, in the case of returning "renovation", the refund amount for the electronic money is 0 yen, the refund amount for the gift certificate is 40,000 yen, and the refund amount is 40,000 yen. The refund amount for the portion is 100,000 yen (column c in FIG. 7(B)). Therefore, as shown in FIG. 10, the POS register 1 displays "40,000" for the gift certificate (securities) and "100,000" for the cash/debit settlement in the refund amount column of the display column 505. is displayed.

FIG. 11 is another example of the refund confirmation screen displayed on the display unit 14 with touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each category is "2"), the POS register 1 displays, for example, the refund confirmation screen shown in FIG. 11 instead of the refund confirmation screen shown in FIG. Display the refund confirmation screen as shown. In FIG. 11, "specific member" in the display column 501 indicates that the customer is a specific member. "Reform" in the display column 502 indicates that the product to be returned is a remodel. A display column 506 is a message display column.

The table in the display column 503 of FIG. 11 shows the refund method in the case of returning the "renovation" item. Specifically, "cash refund amount ¥140,000" indicates that the refund in cash is 140,000 yen, and "credit ¥0" indicates that the refund due to credit cancellation is 0 yen. . The refund method is shown in column c of FIG. 7(D).

The contents of the display column 505 in FIG. 11 show the details of the display column 503 . A deposit amount column in the display column 505 indicates the deposit amount for each payment type in the transaction (entire transaction). In other words, the amount of deposit breakdown in the transaction information of FIG. 6 is displayed.

The return of points, etc. column in the display column 505 of FIG. 11 indicates the amount of money to be refunded by the return of points, etc. (reissuance of coupons or addition of points) for each payment type in the case of returning "reform". In the case of a specific member, there is no case of reissuing a coupon or giving points for a refund (FIG. 5(D)). Therefore, as shown in FIG. 11, the POS register 1 displays all columns of the return of points, etc. in the display column 505 with 0 yen.

The refund amount column in the display column 505 of FIG. 11 indicates the refund amount in cash for each payment type when returning the "renovation" item. In the case of a specific member, the payment types to be refunded in cash are KS02 (electronic money), KS03 (coupon), KS04 (use of points), KS05 (gift certificate (securities)), and KS06 (cash/debit card) ( FIG. 5(D)). Also, in the transaction (transaction information) shown in FIG. 6, when "reform" is returned, the refund amount for the electronic money is 0 yen, the refund amount for the coupon ticket is 0 yen, and the refund amount for the points used is 0 yen. The amount is 0 yen, the refund amount for the gift certificate is 40,000 yen, and the refund amount for cash/debit card is 100,000 yen (column c in FIG. 7B). Therefore, as shown in FIG. 11, the POS register 1 displays "40,000" for the gift certificate (securities) and "100,000" for the cash/debit payment in the refund amount column of the display column 505. is displayed.

FIG. 12 is another example of the refund confirmation screen displayed on the display unit 14 with touch panel. POS register 1 selects "cleaning agent", "name" and "reform" on the returned goods transaction confirmation screen (FIG. 9), and when the returned goods button 405 is pressed (that is, the column of FIG. 7(A) g), for example, a refund confirmation screen as shown in FIG. 12 is displayed. In FIG. 10, "general member" in the display column 501 indicates that the customer is a general member. The display column 502 of "cleaning service", "name engraving", and "renovation" indicates that the products to be returned are cleaning service, name engraving, and remodeling.

The table in the display column 503 of FIG. 12 shows the refund method in the case of returning "cleaning service", "personalization" and "renovation". Specifically, “cash refund amount ¥150,000” indicates that the refund in cash is ¥150,000, and “points refund ¥33,000” indicates that points, etc. will be refunded (reissuance of coupons or points "Credit ¥27,000" indicates that the refund due to credit cancellation is 27,000 yen. The refund method is shown in column g of FIG. 7(C).

The contents of the display column 505 in FIG. 12 show the details of the display column 503 . A deposit amount column in the display column 505 indicates the deposit amount for each payment type in the transaction (entire transaction). In other words, the amount of deposit breakdown in the transaction information of FIG. 6 is displayed.

The return of points, etc. column in the display column 505 of FIG. Indicates the refund amount. In the case of a general member, the payment type to be refunded by reissuing a coupon is KS03 (coupon), and the payment type to be refunded by giving points is KS04 (use of points) (FIG. 5(C)). In addition, in the transaction (transaction information) shown in FIG. 6, when "cleaning service", "name engraving" and "renovation" are returned, the refund amount for the coupon ticket is 8,000 yen, and the refund amount for the point use is 8,000 yen. is 25,000 yen (column g in FIG. 7(B)). Therefore, as shown in FIG. 12, the POS register 1 displays "8,000" for the coupon ticket and "25,000" for the point usage in the return column of the display field 505. .

The refund amount column in the display column 505 in FIG. 12 shows the refund amount in cash for each payment type when returning items such as "cleaning agency", "name engraving", and "renovation". In the case of a general member, the types of payment to be refunded in cash are KS02 (electronic money), KS05 (gift certificate (securities)), and KS06 (cash/debit card) (FIG. 5(C)). Also, in the transaction (transaction information) shown in FIG. 50,000 yen, and the refund amount for cash/debit card is 100,000 yen (column g in FIG. 7(B)). Therefore, as shown in FIG. 12, the POS register 1 displays "50,000" for the gift certificate (securities) and "100,000" for the cash/debit settlement in the refund amount column of the display column 505. is displayed.

In addition, the POS register 1 displays a message in the display column 506 to the effect that the coupon will be refunded by reissuance, and that the points will be refunded by giving the points.

FIG. 13 is another example of the refund confirmation screen displayed on the display unit 14 with touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each category is "2"), the POS register 1 displays, for example, the refund confirmation screen shown in FIG. 13 instead of the refund confirmation screen shown in FIG. Display the refund confirmation screen as shown. In FIG. 13, "specific member" in the display column 501 indicates that the customer is a specific member. The display column 502 of "cleaning service", "name engraving", and "renovation" indicates that the products to be returned are cleaning service, name engraving, and remodeling.

The table in the display column 503 of FIG. 13 shows the refund method in the case of returning "cleaning agent", "personalization" and "renovation". Specifically, "cash refund amount ¥ 183,000" indicates that the refund in cash is 183,000 yen, and "credit ¥ 27,000" indicates that the refund due to credit cancellation is 27,000 yen. It indicates that The refund method is shown in column g of FIG. 7(D).

The contents of the display column 505 in FIG. 13 show the details of the display column 503 . A deposit amount column in the display column 505 indicates the deposit amount for each payment type in the transaction (entire transaction). In other words, the amount of deposit breakdown in the transaction information of FIG. 6 is displayed.

The return of points, etc. column in the display column 505 of FIG. Indicates the refund amount. In the case of a specific member, there is no case of reissuing a coupon or giving points for a refund (FIG. 5(D)). Therefore, as shown in FIG. 13, the POS register 1 displays all columns of the return of points, etc. in the display column 505 with 0 yen.

The refund amount column in the display column 505 in FIG. 13 indicates the refund amount in cash for each payment type when returning "cleaning service", "personalization", and "renovation". In the case of a specific member, the payment types to be refunded in cash are KS02 (electronic money), KS03 (coupon), KS04 (use of points), KS05 (gift certificate (securities)), and KS06 (cash/debit card) ( FIG. 5(D)). Also, in the transaction (transaction information) shown in FIG. 8,000 yen, the refund amount for using points is 25,000 yen, the refund amount for gift certificates is 50,000 yen, and the refund amount for cash/debit card is 100,000 yen (Fig. 7(B), column g). Therefore, as shown in FIG. 13, the POS register 1 displays "8,000" for the coupon, "25,000" for the points used, and (Securities) is displayed as "50,000", and cash/debit settlement is displayed as "100,000".

In addition, the POS register 1 displays a message in the display column 506 to the effect that coupons and points will be refunded in cash.

As described above, the POS register 1 displays the refund method according to the customer's attribute (general member, specific member) (for example, see FIGS. 12 and 13). As a result, the store clerk can easily confirm the details of the refund according to the attribute of the customer (specific member, general member). For example, if the customer who returns the product is a general member, the refund confirmation screen shown in FIG. 10 or 12 can be used to easily confirm how the refund will be made. 11 and 13, it is possible to easily confirm how the refund will be made.

(Refund processing)
After displaying the refund confirmation screen, the POS register 1 executes refund processing by the settlement method indicated on the refund confirmation screen based on the operation of the store clerk. For example, if a button for executing refund processing is prepared (display the button on the refund confirmation screen, arrange it as the key operation unit 15, etc.), and the button is pressed while the refund confirmation screen is displayed, the POS register 1 , the refund process is executed according to the settlement method indicated on the refund confirmation screen.

For example, if the clerk operates while the refund confirmation screen shown in FIG. The sum of 40,000 yen for the ticket (securities) and 100,000 yen for cash/debit settlement) is discharged from the automatic change machine 17 . The same applies to the case where the clerk performs an operation while the refund confirmation screen shown in FIG. 11 is being displayed.

Also, if there is an operation by the store clerk while the refund confirmation screen shown in FIG. process of refunding money to the account) to the credit card company (transmitting instruction information to the effect that the process is to be executed via the communication unit 20), reissues coupons worth 8,000 yen, and reissues coupons worth 25,000 yen. Points are given, and 150,000 yen in cash (total of 50,000 yen for gift certificates (securities) and 100,000 yen for cash/debit settlement) is discharged from the automatic change machine 17 .

Further, when the clerk operates during the display of the refund confirmation screen shown in FIG. 183,000 yen (total of 8,000 yen for coupons, 25,000 yen for using points, 50,000 yen for gift certificates (securities), and 100,000 yen for cash/debit payments) to automatic change machine 17 Eject from

FIG. 14 is an example of a receipt for a customer (hand-delivered to the customer) showing the details of the return processing. Specifically, FIG. 14A is an example of a customer receipt that is printed and issued when refund processing is executed using the payment method indicated on the refund confirmation screen shown in FIG. FIG. 14B is an example of a receipt for a customer that is printed and issued when refund processing is executed using the payment method indicated on the refund confirmation screen shown in FIG. As shown in FIGS. 14(A) and 14(B), the customer's receipt is printed with a negative amount, etc., in order to make it easy to understand that it is a return processing. 14(A) and 14(B) are receipts issued when all the products in the transaction are returned, so they are printed as "all returned goods processing", but only a part of the transaction If you returned the item, you may simply print "Return Processing".

In addition, in the columns of the returned products of the customer receipt shown in FIGS. 14A and 14B, the product names are printed in the order in which the products are registered (or in the order in which the information in the transaction information is stored; see FIG. 6). However, the product names may be printed in ascending or descending order of the amount, or the product names may be printed in order of return (for example, the order of selection of products on the return transaction confirmation screen shown in FIG. 9). good too. In addition, in the payment type column at the bottom, the payment types are printed in the order in which the payment types are displayed on the refund confirmation screen shown in FIGS. Alternatively, the payment types may be printed in descending or ascending order of the refund amount. The same applies to the store copy receipt (FIG. 15).

In relation to the above, in the table of the display column 505 of the refund confirmation screen shown in FIGS. Alternatively, the payment types may be displayed in ascending order. Alternatively, the payment types may be displayed in descending order or ascending order of the deposit amount. The same applies to refund confirmation screens shown in FIGS. 17 and 18, which will be described later.

FIG. 15 is an example of a store copy receipt showing details of payment. Specifically, FIG. 15(A) is an example of a store copy receipt printed and issued when refund processing is executed using the settlement method indicated on the refund confirmation screen shown in FIG. 12 . FIG. 15(B) is an example of a store copy receipt printed and issued when refund processing is executed by the settlement method indicated on the refund confirmation screen shown in FIG. 13 . As shown in FIGS. 15(A) and 15(B), on the store copy receipt, the reason, etc. (in the example of FIG. , "Returned products: cleaning agency, name engraving, renovation") are printed.

14 out of the two receipts issued from the printing unit 19 (the customer receipt shown in FIG. 14 and the shop copy receipt shown in FIG. 15). The customer receipt shown in 1 is handed over to the customer, points are given or coupons are reissued as necessary, and the return processing is completed.

FIG. 16 is a flow chart showing an example of the return processing procedure executed by the POS register 1 . Note that the processing of each step is controlled by the CPU 11 .

Step S101: The POS register 1 identifies returned merchandise. For example, the POS register 1 extracts one transaction to be returned (transaction including the product to be returned) based on the information entered by the store clerk on the return transaction search screen (Fig. 8), and extracts the product included in the transaction. A list is displayed on the confirmation screen (Fig. 9). Then, one or more products selected by the store clerk from among the products listed on the returned goods transaction confirmation screen (FIG. 9) are specified as returned goods.

Step S102: The POS register 1 identifies the type of payment to be refunded. 7 ( As shown in B), one or more payment types to be refunded are specified.

Step S103: The POS register 1 determines whether the member is a specific member. For example, the POS register 1 refers to the customer category and determines whether or not the customer is a specific member. If the member is not a specific member, the process proceeds to step S104. If it is a specific member, the process proceeds to step S105.

Step S104: The POS register 1 calculates the cash refund amount, the refund amount of points, etc. (reissuing coupons or giving points), and the credit refund amount. Since the member is a general member, as shown in FIG. 7(C), points (coupon tickets, points used) are counted as points refund amount.

Step S105: The POS register 1 calculates the cash refund amount, the refund amount of points, etc. (reissuance of coupons or addition of points), and the credit refund amount. Since the member is a specified member, as shown in FIG. 7(D), points, etc. (coupons, points used) are recorded as cash refund amounts.

Step S106: The POS register 1 displays a refund confirmation screen. Specifically, if the member is a general member (step S103 (NO)), a refund confirmation screen such as that shown in FIG. 10 or 12 is displayed based on the calculation result in step S104. If the member is a specific member (step S103 (NO)), a refund confirmation screen such as that shown in FIG. 11 or 13 is displayed based on the calculation result in step S104.

Step S107: The POS register 1 executes refund processing according to each payment type. For example, when the clerk operates, the POS register 1 executes refund processing according to the settlement method indicated on the refund confirmation screen displayed in step S106.
Step S107: The POS register 1 issues a receipt (FIGS. 14 and 15). Then, the process ends.

The POS system S1 has been described above. According to the POS system S1, refunds can be smoothly performed when returning merchandise. In particular, regardless of the settlement type of the deposit to be refunded, even when refunding deposits of multiple settlement types, some of the multiple purchased products in the transaction Even in the case of returning a product, the refund can be smoothly performed regardless of the attribute (general member, special member) of the customer who requested the return.

For example, since the information about the refund is output before the refund is actually processed (Figures 10 to 13, etc.), the return process is complicated (refunds for multiple payment types, refunds for some returned products, etc.). Even if there is, the clerk can proceed with the processing without panicking according to the customer's attribute. In addition, since it is possible to check the contents of the receipt after the execution of the processing, both the store clerk and the customer can feel at ease.

Although the embodiments of the present invention have been described in detail above with reference to the drawings, the specific configuration is not limited to these embodiments, and designs and the like are included within the scope of the present invention.

For example, in the above-described embodiment, the order of priority at the time of refund is set as cash/debit card→electronic money→gift certificate (marketable securities)→point use→coupon→credit card (FIG. 5(B) ), and the priority setting is not limited to this. However, it is preferable to set cash/debit cards at the top and credit cards at the bottom.

In addition, in the above-described embodiment, the order of priority at the time of refund is set (FIG. 5B). ) may be changed. In addition, the current priority setting may be changed in each return process (the setting itself may not be updated as valid in the return process).

In addition, in the above-described embodiment, six payment types are exemplified (FIG. 5(A)), but the payment types may be two to five, or seven or more. A distinction may be made between cash and debit cards.

Also, "general credit" may be used as the settlement type. For example, in the case of "credit sales" with payment closed at the end of the month and the next month's payment, if a product is reserved in a certain month (for example, November) and delivered two months later (for example, January), the accounts receivable will be paid at the end of December. However, there is a situation where the product does not reach the customer. In the case of returning such products, the content of the refund process differs depending on whether or not the account receivable has already been paid. Therefore, when "general credit" is used as the settlement type, it is preferable to store the payment amount at the time of payment of accounts receivable, and the POS register 1 determines the return method according to the presence or absence of payment. Note that "general credit" may be given priority according to cash/debit card and electronic money. For example, cash/debit card→electronic money→general credit→gift certificate (securities)→ . . .

Alternatively, a settlement code may be given for each type of electronic money. When a settlement code is assigned to each type of electronic money, priority may be assigned to each type of electronic money (each settlement code). The same applies to coupons, point use, gift certificates, and credit cards.

In the above-described embodiment, the refund method for each payment type in the case of a general member is cancellation of credit cards, reissuance of coupons for coupons, awarding of points for using points, and cash for everything other than the above. (Fig. 5(C)), but the refund method is not limited to this. For example, in addition to the use of points, points may be given to coupons, or to reissuance of coupons for the use of points in addition to coupons.

In the above-described embodiment, as a refund method for each payment type in the case of a special member, the credit card is canceled and everything other than the credit card is cash (Fig. 5(D)). The refund method for each payment type is not limited to this. For example, cash may be used for either coupons or points.

In addition, in the above-described embodiment, the refund method is set for each payment type (Fig. 5(C), Fig. 5(D)). For example, a person in charge such as a store manager may be allowed to change. In addition, it is also possible to change the current setting contents of the refund method in each return process (the setting contents themselves are not updated as valid in the return process).

In the above embodiment, the POS register 1 generates transaction information including the customer classification (FIG. 6), and at the time of return, refers to the customer classification to determine whether the customer is a general member or a specific member. However, by differentiating the membership number system for general members and specific members (for example, the membership number for general members is "KIXXX" and the membership number for specific members is "KTXXX"), the POS register 1 At the time of return, the member number may be referred to determine whether the member is a general member or a specific member. When determining whether a member is a general member or a specific member by referring to the member number, it is not necessary to store the customer classification in the transaction information.

In the above-described embodiment, the refund rate for using points is 100%, but the refund rate for using points does not necessarily have to be 100%. For example, in the case of giving and refunding points for the points used, 100% of the points used are given, but 100% need not always be given. Also, when refunding the amount of points used in cash, the refund is made at a conversion rate of 100%, but the refund is not necessarily at a conversion rate of 100%. The same applies to the coupon refund rate.

Note that the above-mentioned conversion rate may vary based on various conditions (for example, the type of points used, the remaining expiration date of the points at the time of use, etc.). Also, the conversion rate to be applied may be changed on a setting screen or the like. Also, the conversion rate may be specified in each return process. Although the conversion rate is usually 100% or less, a conversion rate exceeding 100% may be set or specified. The same applies to coupons.

In addition, the refund rate for using points (percentage of awarded points, conversion rate) may be displayed on the refund confirmation screen (FIGS. 10 to 13). The same applies to coupons.

In addition, for reserved products, as described above, there are cases where, for example, the entire deposit related to the returned product is not refunded at the time of return (for example, if it is within 8 days after purchase, the refund rate is 100%, and if it is within 8 days after purchase, 50% refund rate for up to 14 days, 30% refund rate for 15 to 21 days after purchase, etc.) You can also display the refund rate. For example, "refund rate: 50%" or the like may be displayed. 10 and 11 (example of returning a 140,000 yen renovation), if the refund rate were 50%, the refund amount would be the deposit (100,000 yen) for the cash/debit payment. Only our 70,000 yen.

In the above-described embodiment, customer attributes are divided into two types (specific members and general members), but they are divided into three or more types, and rules for refund methods when returning products are set according to each type. can be different.

Further, the various screens displayed by the POS register 1 are not limited to those illustrated. For example, the POS register 1 may display a return transaction search screen with an entry field for a reservation number. When a reservation number is entered on the returned goods transaction search screen, the POS register 1 may extract a transaction including the reserved product with that reservation number and display a returned goods transaction confirmation for that transaction. Alternatively, when a reservation number is entered on the return transaction search screen, the POS register 1 may display a refund confirmation screen (FIG. 10) for the reserved product with the reservation number. In other words, in the above embodiment, at the time of return, the transaction is first specified (extracted) (FIG. 8), and then the product to be returned is specified (selected) from among the specified transactions (FIG. 9). You may specify (extract) the product to be returned from.

Also, the POS register 1 may display a refund confirmation screen as shown in FIG. 17 instead of the refund confirmation screen for specific members shown in FIG. Also, the POS register 1 may display a refund confirmation screen as shown in FIG. 18 instead of the refund confirmation screen for general members shown in FIG.

Further, the reserved products are not limited to those in the above-described embodiment, and may be restaurant reservations, tickets, and the like, for example.

(Returns in Deposit Transactions)
In transactions with deposits, if the unit price of the returned product (total amount if 2 or more) does not exceed the deficit amount (difference between the total amount and the deposit amount), even if refunds are not made good. Specifically, the insufficient amount may be updated by the unit price of the returned product.

For example, in the transaction shown in FIG. 6 (the purchase amount of 3 items is 210,000 yen), the deposit amount is 210,000 yen in the "full deposit classification" 1 (full amount)". In the case of 100,000 yen (shortfall amount is 110,000 yen) of the money category "2 (deposit)", when returning two products (total of 70,000 yen worth) for cleaning and personalization, The amount of 70,000 yen may not be refunded, and the amount of 70,000 yen may be used to compensate for the shortfall and be renewed from 110,000 yen to 40,000 yen. In other words, the transaction after returning two items may be updated so that the purchased item is one item of renovation (the purchase amount is 140,000 yen and the deposit amount is 100,000 yen).

In addition, if the unit price of the returned product (total amount in the case of 2 or more) exceeds the deficit amount (difference between the total amount and the deposit amount) in a deposit transaction, the amount exceeding the deficit amount You may make a refund.

For example, in the transaction shown in FIG. 6, if the deposit amount is 100,000 yen (deficit amount is 110,000 yen) of "full deposit classification "2 (deposit)", 1 renovation item (14 10,000 yen), the amount of 30,000 yen exceeding the shortfall amount may be refunded. Also, the shortfall amount may be updated from 110,000 yen to 00,000 yen. In other words, for the transaction after returning one item, the purchased item may be updated so that there are two items (the purchase amount is 70,000 yen and the deposit amount is 70,000 yen), namely, cleaning service and personalization.

(Second embodiment)
The POS register 1 of the above-described embodiment executes product registration processing and settlement processing. Hereinafter, as another embodiment, a POS system S2 including a registration device 1A (not shown) that executes product registration processing (hereinafter also simply referred to as registration processing) and a settlement device 1B that executes settlement processing will be described. do.

In other words, the registration device 1A may refer to the transaction information stored in the store controller or the like to perform return processing similar to that of the POS register 1 of the above-described embodiment. Also, the settlement process 1B may refer to the transaction information stored in the store controller or the like to perform the return process similar to that of the POS register 1 of the above-described embodiment.

When the return processing is executed in the registration device 1A, when the refund is made in cash, the money may be withdrawn from the settlement device 1B. Regarding the issuance of a receipt when the return processing is executed in the registration device 1A, for example, when there is no refund in cash, the registration device 1A issues a receipt, and when there is a refund in cash, the settlement device 1B issues a receipt. You may make it issue a receipt on the side of.

When the return processing is executed in the settlement device 1B, the operation of the return processing may be executed by a store clerk.

After the registration processing of the registration device 1A, it is necessary to perform the settlement processing in the settlement device 1B. However, when the POS system 2 includes a plurality of settlement devices 1B, it is necessary to specify (designate) one settlement device 1B that actually executes settlement processing. There are several methods for specifying the settlement device 1B. For example, the clerk specifies the settlement device 1A using the registration device 1A, or the accounting ticket to be handed to the customer is issued from the registration device 1A and handed over by the clerk. By having one settlement device 1B read the received accounting ticket, the customer can designate the settlement device 1B to execute settlement processing from among the plurality of settlement devices 1B.
<Modification>
A modification of the second embodiment will be described below.

[First modification]
In the above-described embodiment, the manner in which the settlement device 1B to execute the settlement processing is designated from among the plurality of settlement devices 1B is the manner in which the clerk designates the settlement device 1B to execute the settlement processing using the registration device 1A. (a first specification mode), and a mode in which the accounting ticket handed to the customer is issued from the registration device 1A, and the customer reads the accounting ticket handed by the clerk with one checkout device 1B (second specification mode). specified mode). However, the mode of designating the settlement device 1B is not limited to the above mode. For example, the settlement device 1B may be designated as in the following third designation modes to seventh designation modes.

As a third specification mode, according to the operation performed on the send button displayed on the salesclerk display unit 205 in response to the completion of product registration (or an operation such as declaring the completion of product registration) The registration device 1A, for example, inquires of the settlement device 1B about its status and recognizes the settlement device 1B that is capable of settlement processing (for example, it is neither faulty nor in use), and is not in use. One settlement device 1B is determined from among the settlement devices 1B according to a predetermined rule. Then, the registration device 1A transmits settlement information to the determined settlement device 1B and instructs execution of settlement processing.

As a fourth specification mode, the order of priority of settlement processing is set in advance for the settlement device 1B. After that, according to the completion of the product registration, the salesclerk display section 205 (not shown) is displayed so that the operation of the send button instructing the transmission of the settlement information to the settlement device 1B is enabled. In response to the operation of the send button, the registration device 1A confirms whether or not the settlement processing of the settlement device 1B is possible in order according to the set priority order, and confirms that the settlement processing is possible. is not confirmed, the next priority settlement device 1B is checked. After that, the registration device 1A transmits settlement information to the settlement device 1B, which is first confirmed to be capable of settlement processing, and instructs execution of settlement processing.

The priority of the settlement device 1B according to the predetermined rule in the third specification mode or the settlement device 1B in the fourth specification mode is determined based on the number assigned to the settlement device 1B, for example. you can Alternatively, it may be determined based on the distance from the registration device 1A to the settlement device 1B. Alternatively, it may be determined based on the relationship between the breakdown of change denominations predicted based on the total amount and the number of coins by denomination stored in the change machine of the settlement device 1B.

As a fifth specification mode, the registration device 1A transmits the settlement information to all the settlement devices 1B. When the settlement device 1B that has received the settlement information becomes ready to execute the settlement processing using the settlement information included in the settlement information received by itself, the settlement device 1B notifies that it will execute the settlement processing. is transmitted to the registration device 1A that is the transmission source of the settlement information.
The registration device 1A displays the settlement device 1B to which the settlement processing execution notification is transmitted (settlement processing execution display) in response to the reception of the settlement processing execution notification. The store clerk can tell the customer which settlement device 1B is to execute the settlement processing by looking at the settlement processing execution display.
At this time, along with the settlement processing execution display, the sign pole 311 of the settlement device 1B that has transmitted the settlement processing execution notification is lit in a predetermined pattern, or a predetermined notification sound is output from the settlement device 1B. You may make it alert|report that an adjustment|settlement process is performed.

According to the designation of the settlement device 1B according to the third to fifth designation modes, it is not necessary to determine which settlement device 1B should execute the settlement process.

As a sixth specification mode, a shopping clerk puts a shopping basket containing products for which product registration has been completed in the registration device 1A into one of the basket storage areas provided corresponding to each settlement device 1B. to move.
The basket storage area is equipped with a sensor (weight sensor, optical sensor, or the like) that detects the placed shopping basket. When it is determined by the sensor that a shopping basket has been placed in the basket storage area, the corresponding settlement device 1B makes a request, acquires the corresponding settlement information from the registration device 1A, and executes settlement processing. .
In this case as well, the settlement device 1B, which has decided to execute the settlement processing, notifies that it will execute the settlement processing by lighting the sign pole 311 (not shown) or outputting a notification sound. good.
Instead of the sensor for detecting the placed shopping basket, for example, a human sensor or an imaging device may be provided corresponding to the store clerk. Then, the registration device 1A judges the movement of the clerk based on the detection output of the human sensor, the image obtained by imaging with the imaging device, etc., and based on the judgment result, the clerk moves the checkout device 1B. It is determined in which of the basket storage areas installed corresponding to the shopping basket is installed. Then, the settlement device 1B corresponding to the determined basket place may be determined as the settlement device 1B that should execute the settlement processing.

As a seventh specification mode, the registration device 1A transmits settlement instruction information including settlement information and transfer order information that sets the transfer order among a plurality of settlement devices 1B to a certain settlement device 1B. . The transfer order information may cyclically specify the transfer order between the settlement devices 1B.
The settlement device 1B that has received the settlement instruction information transmits a settlement processing execution notification to the registration device 1A, which is the transmission source of the settlement instruction information, if the settlement device 1B can execute the settlement processing, and the received settlement instruction information. Execute the settlement process using the settlement information included in the .
On the other hand, if the settlement device 1B that has received the settlement instruction information is unable to execute settlement processing by itself, according to the transfer order information included in the received settlement instruction information, to the settlement device 1B that is next in the transfer order, Transfer the received settlement instruction information. In this way, by sequentially transferring the settlement instruction information between the settlement devices 1B, a procedure corresponding to designation of the settlement device 1B to execute settlement processing is realized.

In each of the above specification modes, the processing related to the determination of the settlement device 1B to execute settlement processing is performed by a predetermined device other than the registration device 1A and the settlement device 1B, such as the management device 10, for example, when the product registration by the registration device 1A is performed. It may be executed according to the end of processing. The predetermined device other than the registration device 1A and the settlement device 1B may be, for example, a device provided for monitoring the state of the settlement device 1B.

Appendices A1 to A14 are disclosed below.
(Appendix A1)
A merchandise sales data processing device used when merchandise is sold, which associates and stores information on the merchandise sold, information on the amount of deposits from customers, and information on settlement types of the deposits. and an output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

According to the above configuration, the store clerk can easily confirm the deposit amount and the payment type of the product to be returned, so that the refund can be performed smoothly.

(Appendix A2)
In the commodity sales data processing device of appendix A1, the output means outputs at least the amount of the deposit in cash as the output of the deposit amount and the settlement type.

According to the above configuration, the store clerk can easily confirm at least the deposit in cash, so that the refund in cash can be performed smoothly.

(Appendix A3)
In the commodity sales data processing device of supplementary note A1 or supplementary note A2, the output means displays the deposit amount and the payment type on a display unit as an output of the deposit amount and the payment type.

According to the above configuration, the store clerk can easily check the amount on the display unit, so that the refund can be performed smoothly.

(Appendix A4)
In the commodity sales data processing device according to any one of appendices A1 to A3, the output means can display the deposit amount and the settlement type in comparison with the refund amount in cash.

According to the above configuration, the store clerk can easily confirm the deposit amount, the payment type, and the refund amount in cash on the display unit.

(Appendix A5)
The merchandise sales data processing apparatus according to any one of appendices A1 to A4 includes deposit means (settlement means) for depositing (settling) the merchandise to be sold with the deposit from the customer.

According to the above configuration, the refund can be smoothly performed in the device provided with the deposit means (settlement means).

(Appendix A6)
In the commodity sales data processing apparatus of supplementary note A5, the deposit means (settlement means) can deposit (settle) the one commodity with the deposits of two or more different settlement types.

According to the above configuration, in addition to the above effects, customer convenience is improved and sales are promoted.

(Appendix A7)
The product sales data processing device of appendix A6 includes refund control means for controlling refund processing for refunding the deposit amount when the product is returned, and the refund control means returns the deposit amount according to the payment type. control refunds.

According to the above configuration, refund can be performed smoothly in the device.

(Appendix A8)
In the commodity sales data processing device of appendix A7, the payment type includes point payment using points, and the refund control means, if there is a deposit for the point payment, converts the deposit for the point payment into cash. It is controllable to refund at

According to the above configuration, the points used can be refunded in cash as needed.

(Appendix A9)
In the merchandise sales data processing device of supplementary note A8, the refund control means can control whether or not to refund the deposit for the point payment in cash according to the attribute of the customer.

According to the above configuration, it is possible to suitably refund money according to the customer.

(Appendix A10)
In the commodity sales data processing device of appendix A8, the refund control means includes conversion means for converting the number of points used according to a conversion rate into cash for the deposit for the point settlement, and the conversion means It is possible to vary the conversion rate to cash based on the type of points earned and the remaining expiration date of the points at the time of use.

According to the above configuration, it is possible to suitably refund the amount of points used.

(Appendix A11)
The merchandise sales data processing device according to any one of appendices A1 to A10 includes merchandise registration means for registering merchandise to be sold.

According to the above configuration, the refund can be smoothly performed in the device having the product registration means.

(Appendix A12)
In the product sales data processing device according to any one of Appendices A1 to A10, the product is a reserved product sold by reservation.

According to the above configuration, it is possible to smoothly perform a refund when a reserved product is returned.

(Appendix A13)
A computer of a commodity sales data processing device used when selling commodities is stored in association with information on the sold commodities, information on the amount of deposits from customers, and information on settlement types of the deposits. and a program functioning as output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

(Appendix A14)
A merchandise sales data processing system used when merchandise is sold, comprising merchandise registration means for registering merchandise to be sold, and payment (settlement) of merchandise registered by the merchandise registration means based on deposits from customers. means (settlement means); storage means that associates and stores information on the product registered by the product registration means, information on the amount of the deposit, and information on the settlement type of the deposit; and output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

In addition, Appendix B1 to Appendix B9 are disclosed.
(Appendix B1)
A POS register capable of registering a reserved product, and storing means for storing the registered reserved product in association with an amount deposited by a customer and a payment type, and when the customer returns the reserved product. , an output means for outputting the deposit amount and the payment type corresponding to the reserved product stored in the storage means, and a return means for performing processing related to return of the reserved product.

According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount corresponding to each payment type, so that the refund can be smoothly performed according to each payment type.

(Appendix B2)
In the POS register of appendix B1, the return means performs refund processing according to the payment type.

According to the above configuration, since the refund processing corresponding to each payment type is automatically executed, the clerk does not need to perform complicated operations regarding the refund processing.

(Appendix B3)
In the POS register of appendix B1 or appendix B2, the output means outputs the cash withdrawal amount.

According to the above configuration, when the reserved product is returned, the clerk can know how much cash should be withdrawn and refunded.

(Appendix B4)
In any one of the POS registers of Appendices B1 to B3, when the customer returns the reserved product, the output means outputs the deposit amount and the payment type of the reserved product stored in the storage means. indicate.

According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount corresponding to each payment type.

(Appendix B5)
In any one of the POS registers of Appendices B1 to B4, the payment type includes at least point use.

According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount by using points.

(Appendix B6)
In the POS register of appendix B5, if the payment type includes the use of points, the return means dispenses cash corresponding to the use of the points.

According to the above configuration, the deposit amount paid by using points can be refunded in cash.

(Appendix B7)
In any one of the POS registers of Appendices B1 to B6, the output means displays the deposit amount and the settlement type in comparison with the refund amount in cash.

According to the above configuration, it is possible to easily compare the deposit amount and settlement type with the refund amount in cash.

(Appendix B8)
a storing step of correlating and storing the registered reserved product together with the amount deposited by the customer and the type of settlement in a computer of a POS register capable of registering the reserved product; , an output step of outputting the deposit amount and the payment type corresponding to the stored reserved product, and a return step of performing processing relating to the return of the reserved product.

According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount corresponding to each payment type.

(Appendix B9)
A POS system capable of registering a reserved product, comprising storage means for storing the registered reserved product in association with an amount deposited by a customer and a payment type, and when the customer returns the reserved product. , an output means for outputting the deposit amount and the payment type corresponding to the reserved product stored in the storage means, and a return means for performing processing related to return of the reserved product.

According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount corresponding to each payment type.

A program for realizing the functions of the POS register 1, the registration device 1A, the settlement device 1B, etc. is recorded in a computer-readable recording medium, and the program recorded in the recording medium is read into the computer system. The above-described POS register 1 or the like may be processed by executing the POS register 1. Here, "loading and executing the program recorded on the recording medium into the computer system" includes installing the program in the computer system. The "computer system" here includes hardware such as an OS and peripheral devices. A "computer system" may also include a plurality of computer devices connected via a network including communication lines such as the Internet, WAN, LAN, and dedicated lines. The term "computer-readable recording medium" refers to portable media such as flexible discs, magneto-optical discs, ROMs and CD-ROMs, and storage devices such as hard discs incorporated in computer systems. Thus, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

Recording media also include internal or external recording media accessible from the distribution server for distributing the program. The program code stored in the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. That is, as long as it can be downloaded from the distribution server and installed in a form that can be executed on the terminal device, the form stored in the distribution server does not matter. It should be noted that the program may be divided into a plurality of parts, and the divided programs may be downloaded at different timings and then merged in the terminal device, or the distribution servers that distribute the divided programs may be different. In addition, "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that acts as a server or client when the program is transmitted via a network, and retains the program for a certain period of time. It shall also include things. Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above functions by combining with a program already recorded in the computer system.

S1, S2 ... POS system (merchandise sales data processing system)
1 … POS register (an example of a product sales data processing device)
1A ... Registration device (an example of a product sales data processing device)
1B... Settlement device (an example of merchandise sales data processing device)
2: store controller 11: CPU
12... Storage unit 13... RAM
14 Display unit with touch panel 14a Touch panel 15 Key operation unit 16 Customer display unit 17 Automatic change dispenser 17a Change outlet 17b Deposit slot 18 Scanner unit 19 Printing unit 20 Communication unit 30 Drawer

Claims (4)

A device that performs accounting processing used when selling products,
storage means for storing in association with information on the sold product, information on the amount of deposit from the customer, and information on the settlement type of the deposit;
a refund control means for controlling refund of the deposit when the product is returned;
The apparatus, wherein the refund control means is capable of controlling which settlement type is to be refunded for the deposit, according to the attribute of the customer. The payment type includes coupon payment using a coupon,
2. The apparatus according to claim 1 , wherein said refund control means is capable of controlling whether or not said deposit due to said coupon settlement is to be refunded in cash according to customer attributes. The computer of the device that performs accounting processing used when selling products,
storage means for storing in association with information on the sold product, information on the amount of deposit from the customer, and information on the settlement type of the deposit;
functioning as refund control means for controlling the refund of the deposit when the product is returned;
The program, wherein the refund control means is capable of controlling which settlement type is to be refunded for the deposit according to the attribute of the customer. A system used when selling products,
storage means for storing in association with information on the sold product, information on the amount of deposit from the customer, and information on the settlement type of the deposit;
a refund control means for controlling refund of the deposit when the product is returned;
The system, wherein the refund control means is capable of controlling which type of settlement is to be refunded for the deposit according to the attribute of the customer.

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