JP2022079740A - Device, program and system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To smoothly perform refund when returning a commodity.

SOLUTION: A commodity sales data processing device used when selling a commodity, includes storage means that stores information on the sold commodity, information on the amount of a deposit from a customer and information on settlement classification of the deposit in association with each other, and output means that outputs the deposit and the settlement classification for the commodity stored in the storage means when returning the commodity.

SELECTED DRAWING: Figure 10

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a product sales data processing device, a program, and a product sales data processing system.

At mass retailers, supermarkets, home improvement stores, etc., so-called reserved products are sold separately from the products on display. Examples of reserved products include products sold according to individual use by customers (customer-ordered products), remodeling, cleaning agency, and the like. Customer-ordered products may be paid as a "payment" before the product is picked up, for example, by putting a name on an appliance or an order suit. In addition, for remodeling and cleaning agency, the implementation date and implementation details are decided in advance and payment is completed as a "payment". Patent Document 1 describes a technique for facilitating credit settlement of reserved products.

Japanese Patent No. 5952617

However, when returning a reserved product, the refund method differs depending on the payment type of the deposit (for example, cash, credit card, cash voucher, points, etc.), and it is necessary to refund by the refund method according to each payment type. .. For example, when the payment type is credit card payment, refund processing to the account is performed for the card company. If the payment type is cash, the refund will be made in cash. However, when the payment type includes coupons, point use, etc., the refund method (cash, point return, etc.) varies depending on the store rules. Furthermore, since returning reserved products is not a frequent operation, it is difficult for even an expert to grasp all the rules. Therefore, it may take time to refund the returned reserved product. A similar problem can also occur when returning a displayed item.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of smoothly refunding a product when the product is returned.

The product sales data processing device, which is one aspect of the present invention that solves the above-mentioned problems, is a product sales data processing device used when selling products, and is information about the sold products and deposits from customers. A storage means that stores information related to the amount of money and information related to the payment type of the deposit in association with each other, and the deposit amount and the payment type of the product stored in the storage means when the product is returned. It is provided with an output means for outputting.

In the product sales data processing device, the output means may output at least the amount of the deposit in cash as the output of the deposit amount and the settlement type.

In the product sales data processing device, the output means may display the deposit amount and the payment type on the display unit as the output of the deposit amount and the payment type.

In the product sales data processing device, the output means may be able to display the deposit amount and the payment type in comparison with the cash refund amount.

The product sales data processing device may be provided with a deposit means for depositing the product to be sold by the deposit from the customer.

In the product sales data processing device, the deposit means may be capable of depositing one product by the deposit of each of two or more different payment types.

The product sales data processing device includes a refund control means for controlling a refund process for refunding the deposit amount when the product is returned, and the refund control means refunds the deposit amount according to the payment type. May be controlled.

In the product sales data processing device, the payment type includes point payment using points, and the refund control means refunds the deposit of the point payment in cash when there is the deposit of the point payment. It may be controllable to do so.

In the product sales data processing device, the refund control means may be able to control whether or not to refund the deposit of the point settlement in cash according to the attribute of the customer.

In the product sales data processing device, the refund control means includes a conversion means for converting the number of points used according to the conversion rate into cash for the deposit of the point settlement, and the conversion means is used. It may be possible to make the conversion rate to cash different based on the type of points and the remaining expiration date of points at the time of use.

The product sales data processing device may include a product registration means for registering a product to be sold.

In the product sales data processing device, the product may be a reserved product sold by reservation.

In another aspect of the present invention, which solves the above-mentioned problems, the computer of the product sales data processing device used when selling the product is related to the information about the sold product and the amount of the deposit from the customer. A storage means that stores information in association with information related to the payment type of the deposit, and when the product is returned, the deposit amount and the payment type of the product stored in the storage means are output. It is a program that functions as an output means.

The product sales data processing system, which is another aspect of the present invention that solves the above-mentioned problems, is a product sales data processing system used when selling a product, and is a product registration means for registering the product to be sold, and the above-mentioned product sales data processing system. Regarding the deposit means for depositing the product registered by the product registration means by the deposit from the customer, the information about the product registered by the product registration means, the information about the amount of the deposit, and the settlement type of the deposit. It includes a storage means for storing information in association with each other, and an output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

As described above, according to the present invention, when a product is returned, a refund can be smoothly performed. In particular, when returning a product, regardless of the payment type of the deposit to be refunded, or even if the deposit to be refunded is the total of multiple payment types. Refunds can be made smoothly.

It is a figure which shows the structural example of the POS system in embodiment of this invention. It is a front view and the side view which shows the appearance example of a POS register. It is a perspective view which shows the appearance example of a POS register. It is a block diagram which shows the structural example of a POS register. This is an example of various information regarding refund processing stored in the POS register. This is an example of transaction information generated by the POS register. It is explanatory drawing which explains concretely about the refund amount for each payment type. This is an example of the return transaction search screen. This is an example of the return transaction confirmation screen. This is an example of a refund confirmation screen. Another example of a refund confirmation screen. Another example of a refund confirmation screen. Another example of a refund confirmation screen. This is an example of a receipt. This is an example of a receipt. It is a flowchart which shows an example of the processing procedure of the return processing. Another example of a refund confirmation screen. Another example of a refund confirmation screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 shows a configuration example of the POS system S1 in the present embodiment. The POS system S1 is used when selling a product and includes four POS registers 1 and a store controller 2 as shown in FIG. The POS register 1 and the store controller 2 are connected so as to be able to communicate with each other by a wired or wireless LAN 3.

The configuration of the POS system S1 shown in FIG. 1 is an example. For example, the POS system S1 may be configured to include three or less or five or more POS registers 1. Further, the POS system S1 may be configured not to include the store controller 2. When the configuration of the POS system S1 does not include the store controller 2, one POS register 1 may be used in combination with the function of the store controller 2.

The store controller 2 manages various information such as a product master. The store controller 2 appropriately transmits the latest product master to the POS register 1. The product master is a file that stores product information such as product identification information (for example, JAN code), product name (product name, item name), selling price, and discount information of each product. The store controller 2 acquires a product master reflecting the latest product information from an external device (for example, a server of the headquarters, a medium such as a CD-ROM), and appropriately transmits the product master to the POS register 1.

The POS register 1 executes a product registration process for registering a product to be purchased. Further, the POS register 1 executes the settlement process of the registered product. Further, the POS register 1 can also execute the return processing after the settlement processing.

2 and 3 are examples of appearance of the POS register 1. FIG. 2A is a front view seen from the clerk (operator) side (front) operating the POS register 1, and FIG. 2B is a side view of the POS register 1. Further, FIG. 3 is a perspective view of the POS register 1 as viewed from the front right.

As shown in FIGS. 2 and 3, the POS register 1 includes a display unit 14 with a touch panel, a key operation unit 15, a customer display unit 16, an automatic change machine 17, a scanner unit 18, a printing unit 19, and a drawer 30. ..

The display unit 14 with a touch panel is a display device for a store clerk provided with the touch panel 14a. On the display unit 14 with a touch panel, a registration screen corresponding to the product registration process, a settlement screen corresponding to the settlement process, and the like are displayed. In addition, the clerk can perform predetermined operations related to product registration, settlement, and the like on the touch panel 14a.

The key operation unit 15 is a keyboard provided with operation keys such as a number key for inputting a quantity at the time of product registration processing and an amount of deposit received from a customer at the time of settlement processing, and a closing key for closing accounting. Is.

The customer display unit 16 is a display device for notifying the customer of the product name and price of the product to be purchased. The automatic change machine 17 is a change machine for discharging at least money from the change to be paid to the customer to the change discharge port 17a, and is a deposit input port 17b for inserting at least money from the deposits received from the customer. To prepare for.

The scanner unit 18 reads the code information (for example, a barcode or the like) attached to the product to be purchased or the gift certificate, or the code information written in the product catalog or the product order sheet. The scanner unit 18 may be a reading device that reads not only a barcode but also a two-dimensional code, for example.

The printing unit 19 is a printer device that prints and issues a receipt (accounting slip) or the like, which is a statement of a product to be purchased.

The drawer 30 is a storage unit for storing banknotes and money received from the customer, and is pulled out in the direction of the arrow A in FIG. 2B in response to the operation of the key operation unit 15.

FIG. 4 is a block diagram showing a configuration example of the POS register 1. In FIG. 4, the same reference numerals are given to the blocks corresponding to the configurations shown in FIGS. 2 and 3, and the description thereof will be omitted. As shown in FIG. 4, the POS register 1 includes a CPU 11, a storage unit 12, a RAM 13, a display unit with a touch panel 14, a key operation unit 15, a customer display unit 16, an automatic change machine 17, a scanner unit 18, and a printing unit 19. A communication unit 20 and a drawer 30 are provided. Each is connected via an internal bus and a communication line.

The communication unit 20 communicates with, for example, another device (store controller 2, another POS register 1, etc.) of the POS register 1.

The storage unit 12 includes a program to be executed by the CPU 11, information referenced by the CPU 11 (for example, a product master received from the store controller 2, various information shown in FIG. 6 and the like), and information generated by the CPU 11 (for example, transaction information and the like). And so on.

The RAM 13 is, for example, a memory that expands the information read from the storage unit 12 (the above-mentioned program or the like) and temporarily stores the information generated by the CPU 11.

The POS register 1 having the above configuration can register both general products and reserved products. Reserved products are products that will be delivered in the future, such as products that have not yet been sold or products that are sold according to individual customer use (customer-ordered products), or services that will be implemented in the future, such as remodeling and cleaning agency. In the case of reserved products, a part of the product price (so-called deposit) or the entire product price is deposited from the customer as a reservation fee when selling (registering the product), that is, before delivering the product or implementing the service. In some cases. A general product is a general product that does not correspond to a reserved product, and is, for example, a product delivered or a service to be performed when selling (registering a product).

It was explained that the POS register 1 can register reserved products in addition to general products. Specifically, the POS register 1 is necessary for selling reserved products in addition to the information necessary for selling general products. It is also possible to process the information that becomes. That is, the POS register 1 has a function of registering (storing) and outputting information unique to the reserved product (for example, the date and time when the delivery or service is performed, the information about the purchaser, the information about the deposit, etc.). There is. For example, the POS register 1 displays a registration screen on which information unique to the reserved product can be input, generates and stores the information input to the registration screen (or information based on the input information) as transaction information, and at the same time. Issue a receipt printed with the information entered on the registration screen (or information based on the entered information).

Further, the POS register 1 setstles one or more products registered in the product registration process by deposit from the customer as the settlement process, but for reserved products, even if a part of the product price is settled as a deposit. good. The POS register 1 may recognize whether to settle the entire amount or a part of the reserved product as a deposit based on the operation of the clerk. For example, a button to settle the entire amount and a button to settle a part are prepared (display on the display unit 14 with a touch panel, arrangement as the key operation unit 15, etc.), and which button is pressed. It may be recognized based on. Further, for example, a button for declaring that a part of the payment may be made may be prepared (displayed on the display unit 14 with a touch panel, arranged as a key operation unit 15, etc.) and recognized based on whether or not the declaration button is pressed.

If you receive a part of the price of the reserved product as a deposit (there are deposits by various payment types as described later), the delivery or service has not yet been performed and the entire amount has not been delivered. Since no payment has been made, there is a risk of discomfort regarding the use of the terms "payment" and "settlement", but for convenience of explanation (because it is subject to "payment processing" in POS register 1), "payment" (Or "payment"). Also, when the entire price of the reserved product is received as a deposit, there is a similar risk because at least the delivery or service has not been performed yet, but it is also called "settlement" (or "settlement"). It is supposed to be. In addition, regardless of whether the product is a general product or a reserved product, and whether the deposit from the customer is all or part of the price, the deposit from the customer will be deposited. "Settlement processing" may be referred to as "payment processing". That is, the process executed by receiving all (or a part) of the price of the reserved product as a deposit may be referred to as a settlement process or a deposit process. Further, the process executed by receiving the product as a deposit without distinguishing the type of the product (that is, also for a general product) may be referred to as a settlement process or a deposit process.

Further, the POS register 1 setstles (that is, deposits the deposit) one or more products registered in the product registration process by the deposit from the customer as the settlement process (which may also be referred to as the deposit process as described above). However, the settlement type (deposit settlement type) in one transaction does not necessarily have to be cash. That is, the POS register 1 can be settled (settlement possible, payment possible) even if it is not cash. Further, the settlement type in one transaction does not have to be single. That is, the POS register 1 can be settled by two or more settlement types in one transaction.

FIG. 5 is an example of various information regarding refund processing stored in the POS register 1. Specifically, FIG. 5A is an example of payment type information, and a payment code is defined for each payment type. 5 (B) to 5 (D) will be described later.

(Operation when selling products)
The POS register 1 registers a product purchased by a customer as a product registration process. The product registration is performed, for example, by using the scanner unit 18 to read the barcode attached to the product or to operate the preset button or the like displayed on the registration screen. Alternatively, it is performed by reading a barcode indicating the product printed on a catalog, pamphlet, card, or the like.

Subsequently, the POS register 1 inputs (registers) a deposit for settlement of the product registered in the product registration process as the settlement process. Since the POS register 1 can be settled by two or more settlement types in one transaction, when the settlement is made by two or more settlement types, the deposit of each settlement type is input. For example, a button is prepared for each settlement type (displayed on the display unit 14 with a touch panel, arranged as a key operation unit 15, etc.), and the POS register 1 inputs (registers) the deposit amount of the payment type according to the pressed button. You may. Then, the POS register 1 compares the total amount of the products registered in the product registration process with the deposit amount (the total deposit amount of each payment type when two or more payment type deposits are input). , Calculate the amount of change, release the change if there is change, and issue a receipt. Further, the POS register 1 generates and stores transaction information.

As described above, the POS register 1 issues a receipt at the end of the transaction (after the product registration process and the settlement process are executed). For example, the POS register 1 has a sales date / time, a transaction number, a receipt number, and a cash register number. , Clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown by payment type), change amount, phone number, etc. will be printed as a receipt. Each item will be described later.

Further, in a transaction including a reserved product, the POS register 1 issues a medium on which the transaction content of the reserved product is printed. For example, the POS register 1 contains the sale date and time, transaction number, receipt number, cash register number, clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown by payment type), and change. In addition to the amount of money, telephone number, etc., you may also issue a receipt printed with information indicating whether it is the full amount or a part (inside payment), the date and time of implementation, the reservation number, etc., or the date and time of sale, transaction number, receipt number. , Cash register number, clerk code, product details (product name, quantity, unit price, etc.), purchase amount, deposit amount (total, breakdown by payment type), change amount, phone number, etc. You may issue a sheet printed with information indicating whether it is the full amount or a part (inside payment), the date and time of implementation, the reservation number, and the like.

Further, in a transaction including a reserved product, the POS register 1 prints code information (bar code, two-dimensional code, etc.) in which information for identifying the reserved product (for example, sales date, receipt number, etc.) is coded. You may publish the printed media. For example, a receipt or sheet printed with code information in which at least one of a transaction number, a receipt number, a reservation number, and the like is coded may be issued. Further, the POS register 1 may issue a medium on which the above-mentioned code information is printed in a general product in place of or in addition to a transaction including a reserved product.

Further, the general product and the reserved product may be traded separately. For example, if the product registered in one item is a general product, the reserved product cannot be registered after the second item in the transaction, and if the product registered in one item is a reserved product, the transaction is made. General products may not be registered after the second item in.

FIG. 6 is an example of transaction information generated by the POS register 1. In the following, as a specific example, an example of mainly purchasing and returning a reserved product will be described, but the same applies to the case of purchasing and returning a general product. For example, in the following explanation, a part or all of the specific explanation about the refund process when returning a general product is omitted, but the refund process when returning a general product is described below when returning a reserved product. It is basically the same as the refund process of.

The POS register 1 generates and stores transaction information as shown in FIG. 6, for example, for each transaction. The transaction information shown in FIG. 6 includes transaction number, sales date and time, cash register number, receipt number, clerk code, customer category, member number, points, total amount, full deposit category, deposit amount, deposit amount breakdown (KS01), Deposit amount breakdown (KS02), deposit amount breakdown (KS03), deposit amount breakdown (KS04), deposit amount breakdown (KS05), deposit amount breakdown (KS06), change amount, product code, product name, unit price, quantity, implementation date and time , Includes reservation number. The breakdown of the deposit amount (KS01) to the breakdown of the deposit amount (KS06) will be described later.

The transaction number is identification information that identifies the transaction. The sale date and time is the date and time when the transaction (sale) was performed. The registration number is identification information that identifies the POS register 1 that made the transaction. The receipt number is identification information that identifies the receipt issued in the transaction. The clerk code is identification information that identifies the clerk who made the transaction.

The customer classification is the classification information of the customer who made the transaction. In this embodiment, the customer category "1" is a general member and the customer category "2" is a specific member. Specific members are customers who contribute more than general members (excellent members based on purchase history such as last purchase date, purchase frequency in the past June, total purchase amount in the past June, house card members, etc.). The score is the quantity of purchased products in the transaction. The total amount is the total amount of the purchased products of the transaction.

The full deposit category is classification information indicating whether the deposit amount is the total amount or a part (inside deposit) of the total amount. In this embodiment, the full amount deposit category "1" is the full amount, and the full amount deposit category "2" is a part (inside payment). The deposit amount is the deposit amount from the customer in the transaction.

The deposit amount breakdown (KS01) is the deposit amount by credit card. The deposit amount breakdown (KS02) is the deposit amount by electronic money. The deposit amount breakdown (KS03) is the deposit amount by coupon. The deposit amount breakdown (KS04) is the deposit amount by using points. The deposit amount breakdown (KS05) is the deposit amount by gift certificate. The deposit amount breakdown (KS06) is the deposit amount by cash / debit card (debit settlement). The payment code "KS01" indicates a credit card, the payment code "KS02" indicates electronic money, the payment code "KS03" indicates a coupon, the payment code "KS04" indicates point usage, and the payment code "KS05". Indicates a gift certificate, and the payment code "KS06" indicates a cash / debit card (see FIG. 5 (A)). When the deposit amount is a deposit (in the case of the total deposit category "2"), the breakdown of the deposit is stored in the deposit amount breakdown (KS01) to the deposit amount breakdown (KS06).

The change amount is the amount of change in the transaction. The product code, product name, unit price, quantity, implementation date and time, and reservation number are product details. The implementation date and time is the date and time when the delivery or service is performed. The reservation number is a reservation number of the reserved product, and is information for specifying the product code (product name), sales date and time, implementation date and time, etc. of the reserved product.

The transaction information may include a shortage amount (difference between the total amount and the deposit amount). In the case of a deposit (in the case of the full deposit category "2"), the shortage amount may be stored, and in the case of the full amount (in the case of the full deposit category "1"), the shortage amount may not be stored. , The shortage amount may be memorized regardless of whether it is a deposit or the full amount (in the case of the full amount, the shortage amount "0" is memorized). Further, the transaction information shown in FIG. 5A is transaction information in which the purchased product is only a reserved product, but the transaction information only in a general product does not have a full deposit classification, a shortage amount, or an implementation date and time. good.

For general products, the transaction information includes information on whether or not the product can be returned (for example, information on whether or not the product can be returned, information on the classification corresponding to a predetermined reason regarding whether or not the product can be returned), and information on the deadline for returning the product (for example, 1). It may be possible to store the classification information corresponding to a predetermined period such as within a week, within 8 days, or within 2 weeks, or the return deadline calculated based on the sale date and time and the above period). The return deadline may be different for general members and specific members.

Similarly, for the reserved product, information on whether or not the product can be returned, information on the return deadline, and the like may be stored. An example of a non-returnable reserved product is a product that has not been delivered (before the date and time of implementation) but actually incurs some cost (for example, an order suit for which the fabric has been cut. Individual materials have already been purchased. Remodeling etc.). Furthermore, for reserved products, the transaction information includes condition information regarding the refund amount at the time of refund (for example, 100% refund rate if it is within 8 days after purchase, 50% refund rate if it is 8 to 14 days after purchase, etc. A 30% refund rate may be stored if it is 15 to 21 days after purchase, and a 0% refund rate (that is, no returns) may be stored after 22 days after purchase.

In addition, in the above-mentioned mode of transaction information including information on whether or not to return the product, information on the return deadline, and condition information on the refund amount at the time of refund, various classification information and condition information are used as setting information that can be referred to by the POS register 1. The POS register 1 may refer to the setting information in each transaction and generate transaction information including information on whether or not the product can be returned.

(Operation when returning products)
There may be a problem with the purchased general product and it may be returned (refunded). In addition, the purchased reserved products may be returned (refunded) due to problems with the products delivered or the services provided, such as cancellation in advance. It should be noted that the processing related to the return may be executed only by a specific store clerk (responsible person such as the store manager).

FIG. 5B is an example of refund priority information, and the priority of each refund settlement type at the time of return is defined. That is, the POS register 1 is a case where payment (settlement) is performed by two or more payment types in one transaction, and the full amount is not refunded (for example, when some purchased products are returned). ) Refers to the refund priority information shown in FIG. 5 (B), and determines in which payment type the settled deposit amount is refunded.
According to the example shown in FIG. 5B, the priority of refund is highest for KS06 (cash / debit card) and lowest for KS01 (credit card).

FIG. 5C is an example of return method information, and defines how to refund for each payment type in the case of returns to general members. That is, the POS register 1 determines how to refund the deposit amount settled in each payment type with reference to the refund method information shown in FIG. 5 (C) for the general member.

According to the example shown in FIG. 5C, the settlement (deposit) by KS01 (credit card) is refunded by canceling the payment by credit card. Settlement (deposit) by KS02 (electronic money) will be refunded using cash. In other words, the amount of payment by electronic money is refunded in cash. Settlement (deposit) by KS03 (coupon) will be refunded by reissuing the coupon (other coupon corresponding to the coupon). Settlement (deposit) by KS04 (use of points) will be refunded by giving points for the number of points used. Settlement (deposit) by KS05 (gift certificate (securities)) will be refunded using cash. In other words, the amount settled by the used gift certificate will be refunded in cash. Settlement (deposit) by KS06 (cash / debit card) will be refunded using cash. In other words, in addition to the amount settled by cash, the amount settled by debit card is also refunded in cash.

FIG. 5D is an example of return method information, and defines how to refund for each payment type in the case of returns to a specific member. That is, the POS register 1 determines how to refund the deposit amount settled in each payment type with reference to the refund method information shown in FIG. 5C for the specific member.

According to the example shown in FIG. 5 (D), the settlement (deposit) by KS01 (credit card) is refunded by canceling the payment by credit card. Settlement (deposit) by KS02 (electronic money) will be refunded using cash. In other words, the amount of payment by electronic money is refunded in cash. Settlement (deposit) by KS03 (coupon) will be refunded using cash. In other words, the amount settled by the coupon will be refunded in cash. Settlement (deposit) by KS04 (use of points) will be refunded using cash. In other words, the amount of payment made by using points will be refunded in cash. Settlement (deposit) by KS05 (gift certificate (securities)) will be refunded using cash. In other words, the amount settled by the used gift certificate will be refunded in cash. Settlement (deposit) by KS06 (cash / debit card) will be refunded using cash. In other words, in addition to the amount settled by cash, the amount settled by debit card is also refunded in cash.

According to FIGS. 5 (C) and 5 (D), the POS register 1 is a deposit of the settlement type "coupon ticket" and the settlement type "use of points" depending on whether the member is a general member or a specific member. The method of refunding the deposit is different.

FIG. 7 is an explanatory diagram specifically explaining the refund amount for each payment type. FIG. 7A is a table illustrating combinations and the like of returned goods in the transaction of FIG. Column a in FIG. 7 shows one return (refund amount of 42,000 yen) for the cleaning agency (42,000 yen). Column b shows one return (refund amount of 28,000 yen) with a name (28,000 yen). Column c shows one return (refund amount of 140,000 yen) of one remodeling (140,000 yen). Column d shows a total of two returns (refund amount of 70,000 yen), one for cleaning (42,000 yen) and the other for personalization (28,000 yen). Column e shows a total of two returns (refund amount of 182,000 yen), a cleaning agency (42,000 yen) and a remodeling (140,000 yen). Column f shows a total of two returns (refund amount of 168,000 yen), including a personalized name (28,000 yen) and a remodeling (140,000 yen). Column g shows a total of 3 returns (refund amount of 21,000,000 yen), including cleaning agency (42,000 yen), name entry (28,000 yen), and remodeling (14,000,000 yen). There is.

FIG. 7B is a table explaining the payment types and the like to be refunded in the combination of returns shown in FIG. 7A. The columns a to g in FIG. 7B correspond to the columns a to g in FIG. 7A.

According to the transaction information shown in FIG. 6, the breakdown of the deposit "210,000 yen" is 27,000 yen for KS01 (credit card), 0,000 yen for KS02 (electronic money), and KS03 (coupon). Is 0.8 thousand yen, KS04 (using points) is 25,000 yen, KS05 (gift certificate (securities)) is 50,000 yen, and KS06 (cash / debit card) is 100,000 yen. .. Further, according to the refund priority information shown in FIG. 5 (B), the priority at the time of refund is KS06 (cash / debit card) → KS02 (electronic money) → KS05 (gift certificate (securities)) → KS04. (Use points) → KS03 (coupon) → KS01 (credit card).

Therefore, for example, when returning one item for cleaning agency (42,000 yen) (column a in FIG. 7A), the refund amount (42,000 yen) has the first priority of KS06 (cash).・ It fits within 100,000 yen of a debit card). Therefore, the payment type to be refunded is one of KS06 (cash / debit card) (“○” in column a of FIG. 7 (B) indicates that refund is possible. The same shall apply hereinafter). In addition, "42,000 yen" out of the "100,000 yen" deposited by KS06 (cash / debit card) will be the refund amount ("4.2" in column a of FIG. 7 (B) will be refunded. Shows the amount. The same applies below).

In addition, when returning one item with a name (28,000 yen) (column b in Fig. 7 (A)), the refund amount (28,000 yen) is KS06 (cash), which has the first priority.・ It fits within 100,000 yen of a debit card). Therefore, the payment type to be refunded is one type of KS06 (cash / debit card) (column b in FIG. 7B). In addition, "28,000 yen" out of the "100,000 yen" deposited by KS06 (cash / debit card) is the refund amount (column b in FIG. 7B).

In addition, when returning one remodeling (140,000 yen) item (column c in Fig. 7 (A)), the refund amount (140,000 yen) is the first priority of KS06 (cash / debit card). Although it does not fall within 100,000 yen, it falls within 150,000 yen including KS05 (gift certificate (securities)), which has the third priority. Therefore, there are two types of payments to be refunded: KS06 (cash / debit card) and KS05 (gift certificate (securities)) (column c in FIG. 7B). In addition, the full amount of the deposit "100,000 yen" with KS06 (cash / debit card) and "40,000 yen" out of the deposit "50,000 yen" with KS05 (gift certificate (securities)) will be refunded. It is the amount of money (column c in FIG. 7B).

In addition, when returning two items (total 70,000 yen), one for cleaning (42,000 yen) and the other for personalization (28,000 yen) (column d in Fig. 7 (A)), the refund amount ( (70,000 yen in total) is within 100,000 yen of KS06 (cash / debit card), which has the highest priority. Therefore, the payment type to be refunded is one type of KS06 (cash / debit card) (column d in FIG. 7B). Further, "70,000 yen" out of the "100,000 yen" deposited by KS06 (cash / debit card) is the refund amount (column d in FIG. 7B).

In addition, when returning two items (total 182,000 yen), cleaning agency (42,000 yen) and remodeling (140,000 yen) (column e in Fig. 7 (A)), refund amount (total). 182,000 yen) does not fall within 175,000 yen including the 4th priority KS04 (use of points), but 18 including the 5th priority KS03 (coupon) It fits within 13,000 yen. Therefore, there are four types of payments to be refunded: KS06 (cash / debit card), KS05 (gift certificate (securities)), KS04 (point use), and KS03 (coupon) (column in FIG. 7 (B)). e). In addition, the full amount of the deposit "100,000 yen" by KS06 (cash / debit card), the full amount of the deposit "50,000 yen" by KS05 (gift certificate (securities)), and the deposit by KS04 (use of points) The full amount of "25,000 yen" and "7,000 yen" out of the deposit "8,000 yen" by KS03 (coupon) will be the refund amount (column e in FIG. 7 (B)).

In addition, when returning two items (total 168,000 yen), one with the name (28,000 yen) and the other with the remodeling (140,000 yen) (column f in Fig. 7 (A)), the refund amount (total). 168,000 yen) does not fall within 150,000 yen including KS05 (gift certificate (securities)) with the third priority, but KS04 (use points) with the fourth priority It fits within 175,000 yen including it. Therefore, there are three types of payments to be refunded: KS06 (cash / debit card), KS05 (gift certificate (securities)), and KS04 (point use) (column f in FIG. 7B). In addition, the full amount of the deposit "100,000 yen" by KS06 (cash / debit card), the full amount of the deposit "50,000 yen" by KS05 (gift certificate (securities)), and the deposit by KS04 (use of points) Of the "25,000 yen", "18,000 yen" is the refund amount (column f in FIG. 7B).

In addition, when returning three items (total 210,000 yen), cleaning agency (42,000 yen), name entry (28,000 yen), and remodeling (140,000 yen) (Fig. 7 (A)). Column g) and refund amount (total 210,000 yen) do not fall within 183,000 yen including up to KS03 (coupon), which has the fifth priority, but KS01 (credit card), which has the sixth priority. ) Is included within 210,000 yen. Therefore, there are five types of payments to be refunded: KS06 (cash / debit card), KS05 (gift certificate (securities)), KS04 (point use), KS03 (coupon), and KS01 (credit card) (Fig.) 7 (B) column g). In addition, the full amount of the deposit "100,000 yen" by KS06 (cash / debit card), the full amount of the deposit "50,000 yen" by KS05 (gift certificate (securities)), and the deposit by KS04 (use of points) The full amount of "25,000 yen", the full amount of the deposit "8,000 yen" by KS03 (coupon), and the full amount of the deposit "27,000 yen" by KS01 (credit card) are the refund amount. (Column g in FIG. 7 (B)).

FIG. 7C is a table illustrating a refund method and the like in the combination of returns shown in FIGS. 7A and 7B. The columns a to g in FIG. 7 (C) correspond to the columns a to g in FIGS. 7 (A) and 7 (B).

According to the transaction information shown in FIG. 6, the customer of the transaction is a general member (each category "1"). Therefore, the refund is made as shown in FIG. 7 (C) based on the refund method information (general member) shown in FIG. 5 (C). For example, when returning a reform (140,000 yen), the full amount of the deposit "100,000 yen" with KS06 (cash / debit card) and the deposit "50,000 yen" with KS05 (gift certificate (securities)) "40,000 yen" is eligible for refund (column c in Fig. 7 (A), column c in Fig. 7 (B)), but deposits made with KS05 (gift certificate (securities)) are cash. (Fig. 5 (C)), the refund method will be cash (140,000 yen) (column c in Fig. 7 (C)).

Also, for example, if you want to return the personalized name (28,000 yen) and the reform (140,000 yen) (total 168,000 yen), the deposit "100,000 yen" by KS06 (cash / debit card) The full amount of KS05 (gift certificate (securities)) deposit "50,000 yen" and the deposit "25,000 yen" of KS04 (use of points) "18,000 yen" Is eligible for refund (column f in FIG. 7 (A), column f in FIG. 7 (B)), but the deposit made by KS05 (gift certificate (securities)) is refunded in cash (Fig. 5 (Fig. 5). C)), the refund method is cash (150,000 yen) and points are awarded (18,000 yen) (column f in FIG. 7 (C)).

Also, for example, if you want to return the cleaning agency (42,000 yen), name entry (28,000 yen), and reform (140,000 yen) (total 210,000 yen), KS06 (cash / debit card) Full amount of deposit "100,000 yen" by KS05, full amount of deposit "50,000 yen" by KS05 (gift certificate (securities)), and full amount of deposit "25,000 yen" by KS04 (use of points) And, the full amount of the deposit "8,000 yen" by KS03 (coupon) and the full amount of the deposit "27,000 yen" by KS01 (credit card) are the refund amount (column in Fig. 7 (A)). g, column g in Fig. 7 (B)), because deposits made with KS05 (gift certificate (securities)) are refunded in cash (Fig. 5 (C)), the refund method is cash (150,000 yen). Points will be awarded (25,000 yen), coupons will be reissued (8,000 yen), and credits will be canceled (27,000 yen) (column g in FIG. 7 (C)).

If the customer of the transaction shown in FIG. 6 is a specific member (each category “2”), the refund method is as shown in FIG. 7 (D). That is, the refund amount for granting points and the refund amount for reissuing the coupon (row h in FIG. 7C) are refunded in cash.

For example, if you want to return a personalized name (28,000 yen) and a reform (140,000 yen) (total 168,000 yen), you can deposit "100,000 yen" with KS06 (cash / debit card). The full amount, the full amount of the deposit "50,000 yen" with KS05 (gift certificate (securities)), and "18,000 yen" out of the deposit "25,000 yen" with KS04 (use of points) Is eligible for refund (column f in FIG. 7 (A), column f in FIG. 7 (B)), but in addition to KS05 (gift certificate (securities)), KS04 (use of points) will also be refunded in cash. Therefore (FIG. 5 (D)), the refund method is cash (168,000 yen) (column f in FIG. 7 (D)).

Also, for example, if you want to return the cleaning agency (42,000 yen), name entry (28,000 yen), and reform (140,000 yen) (total 210,000 yen), KS06 (cash / debit card) Full amount of deposit "100,000 yen" by KS05, full amount of deposit "50,000 yen" by KS05 (gift certificate (securities)), and full amount of deposit "25,000 yen" by KS04 (use of points) The refund amount is the full amount of the deposit "8,000 yen" by KS03 (coupon) and the full amount of the deposit "27,000 yen" by KS01 (credit card) (column in Fig. 7 (A)). g, column g in Fig. 7 (B)), KS05 (gift certificate (securities)), KS04 (point use) and KS03 (coupon) will be refunded in cash (Fig. 5 (D)). ), The refund method is cash (183,000 yen) and credit cancellation (27,000 yen) (column g in FIG. 7 (D)).

(Return transaction search screen)
FIG. 8 is an example of a return transaction search screen displayed on the display unit 14 with a touch panel. The POS register 1 has a return transaction search button displayed on the registration screen or the like, or a return transaction search button is arranged on the key operation unit 15 according to a predetermined operation of the clerk (for example, the return transaction search button). (When the search button is pressed), the return transaction search screen as shown in FIG. 8 is displayed. The POS register 1 allows the display of the return transaction search screen when operated by a specific clerk (responsible person such as the store manager) (when the specific clerk is logged in), and the clerk other than the specific clerk is allowed to display. When the operation is performed (when a clerk other than a specific clerk is logged in), the display of the return transaction search screen may be prohibited while displaying an error message.

On the return transaction search screen shown in FIG. 8, various input fields (sales date input field, transaction number input field, and cash register number input) for searching transactions to be returned (transactions including returned products) are performed. A field, a receipt number input field, a clerk code input field, and a member number input field) are provided. That is, on the return transaction search screen shown in FIG. 8, it is possible to search for a transaction to be returned using the sale date, transaction number, cash register number, receipt number, clerk code, and membership number as search conditions. In addition, an execution button 305 or the like for executing a search is also arranged. The search condition shown in FIG. 8 is an example, and for example, transactions may be searched by the total amount of money, or transactions including reserved products may be searched by the reservation number. good.

When returning a product, the clerk displays the return transaction search screen on the display unit 14 with a touch panel, inputs information in one or more input fields on the screen, and presses the execute button 305. In other words, if the transaction to be returned can be specified, it is not necessary to enter information in all the input fields on the screen.

When the execute button is pressed, the POS register 1 searches (extracts) the corresponding transaction information from the transaction information stored in the storage unit 12 based on the information input in the input field. Then, when the search result (extraction result) is one (that is, when it can be specified as one transaction), the POS register 1 stores information about the transaction (information about the product included in the transaction, etc.). Displayed on the return transaction confirmation screen (described later).

The POS register 1 may display a message indicating that the search result is 0 and that the input information should be confirmed when the search result is 0. Further, the POS register 1 may display the number of searches and a message that narrowing down is necessary when the number of search results is two or more. Further, when the search result is two or more, the POS register 1 may display a list of two or more transactions searched as candidates for the transaction to be returned so that the clerk can specify them. When the clerk specifies one transaction in the transaction list display, the POS register 1 may display information on the specified transaction on the return transaction confirmation screen (described later).

Alternatively, the clerk may search (extract) the corresponding transaction by having the scanner unit 18 read the code information (bar code, two-dimensional code, etc.) printed on the copy (receipt, etc.). That is, the POS register 1 is printed on the copy given to the customer at the time of selling the product (the copy brought by the customer at the time of return) in place of or in addition to searching for the transaction based on the input information on the return transaction search screen. You may search for transactions based on the code information provided.

(Return transaction confirmation screen)
FIG. 9 is an example of a return transaction confirmation screen displayed on the display unit 14 with a touch panel. When the POS register 1 identifies the transaction to be returned based on the input information on the return transaction search screen (FIG. 8) (when one transaction information is extracted), the POS register 1 displays the return transaction confirmation screen as shown in FIG. indicate. On the return transaction confirmation screen shown in FIG. 9, a list display column 401 that displays a list of each product included in the specified transaction (transaction to be returned) and a product total display column 402 that displays the number of purchased products in the transaction. , A subtotal display column 403 for displaying the subtotal amount of the transaction, a total display column 403 for displaying the total amount of the transaction, a return button 405 to be pressed after designating the returned product, and the like are provided.

Note that FIG. 9 is a display example when the transaction (transaction information) shown in FIG. 6 is specified as the transaction to be returned. That is, in the list display column 401, one item "cleaning agent -42,000", two items "name entry -28,000", three items "reform-140,000", etc. are shown in FIG. It is displayed based on the transaction information.

In addition, the wording "return" in the list display column 401 and the negative notation ("-42,000", "-3", etc.) in the display columns 401 to 404 indicate that the indication is related to the return. ..

In the list display column 401, the returnability may be displayed for each product, the return deadline may be displayed if there is a return deadline, or the return deadline may be displayed if there is a return deadline. If it exceeds, it may be displayed that it is exceeded, the number of days exceeded, and the like. In addition, if a non-returnable product can be returned only to a specific clerk (responsible person such as a store manager), it may be displayed that the product can be returned only to a specific clerk.

The clerk selects one or more products to be returned in the list display field 401 of the return transaction confirmation screen, and presses the return button 405. When the return button 405 is pressed, the POS register 1 displays information about the selected product (such as the deposit amount for each payment type of the product) on the refund confirmation screen (described later).

It should be noted that a non-returnable product (for example, a product whose return deadline has passed) may not always be selected, or a specific clerk may be able to select (that is, return). For non-returnable products, in place of or in addition to the conditions on the return transaction confirmation screen (Fig. 9) (conditions that a specific clerk can select non-returnable products on the return transaction confirmation screen). On the refund confirmation screen (Figs. 10 to 13), which will be described later, the conditions (conditions that a specific clerk can press the button to execute the refund process while the refund confirmation screen including non-returnable products is displayed) are set. It may be provided.

(Refund confirmation screen)
FIG. 10 is an example of a refund confirmation screen displayed on the display unit 14 with a touch panel. The POS register 1 is set in FIG. 10 when "reform" is selected and the return button 405 is pressed (that is, in the case of column c in FIG. 7A) on the return transaction confirmation screen (FIG. 9). Display the refund confirmation screen as shown. In FIG. 10, the "general member" in the display column 501 indicates that the customer is a general member. “Reform” in the display field 502 indicates that the product to be returned is a reform. The display field 506 is a message display field.

The table in the display column 503 of FIG. 10 shows a refund method when the "reform" is returned. Specifically, "cash refund amount ¥ 140,000" indicates that the cash refund is 140,000 yen, and "point refund ¥ 0" indicates point refund (reissue of coupon ticket or grant of points). The refund in is 0 yen, and the "credit ¥ 0" indicates that the refund due to the cancellation of the credit is 0 yen. The refund method is shown in column c of FIG. 7 (C).

The table of the display column 505 in FIG. 10 shows the display column 503 in detail. The column of the deposit amount in the display column 505 shows the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

The column for returning points, etc. in the display column 505 of FIG. 10 shows the refund amount due to the return of points, etc. (reissue of coupon ticket or grant of points) for each payment type when returning "reform". For general members, the payment type refunded by reissuing the coupon is KS03 (coupon), and the payment type refunded by granting points is KS04 (using points) (Fig. 5 (C)). When returning "reform" in the transaction (transaction information) shown in FIG. 6, the refund amount for the coupon is 0 yen, and the refund amount for the points used is 0 yen (FIG. 7 (B)). Column c). Therefore, as shown in FIG. 10, the POS register 1 displays all the columns for returning points and the like in the display field 505 for 0 yen.

The column of the refund amount in the display column 505 of FIG. 10 shows the cash refund amount for each payment type when the "reform" is returned. For general members, the payment types for cash refunds are KS02 (electronic money), KS05 (gift certificate (securities)), and KS06 (cash / debit card) (Fig. 5 (C)). In addition, when returning "reform" in the transaction (transaction information) shown in Fig. 6, the refund amount for electronic money is 0 yen, the refund amount for gift certificates is 40,000 yen, and cash / debit cards. The refund amount for the portion is 100,000 yen (column c in FIG. 7B). Therefore, as shown in FIG. 10, the POS register 1 displays the gift certificate (securities) as "40,000" and the cash / debit settlement as "100,000" in the refund amount column of the display column 505. Is displayed.

FIG. 11 is another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each category "2"), the POS register 1 is replaced with the refund confirmation screen as shown in FIG. 10, for example, in FIG. Display the refund confirmation screen as shown. In FIG. 11, the “specific member” in the display column 501 indicates that the customer is a specific member. “Reform” in the display field 502 indicates that the product to be returned is a reform. The display field 506 is a message display field.

The table in the display column 503 of FIG. 11 shows a refund method when the "reform" is returned. Specifically, "cash refund amount ¥ 140,000" indicates that the cash refund is 140,000 yen, and "credit ¥ 0" indicates that the refund due to credit cancellation is 0 yen. .. The refund method is shown in column c of FIG. 7 (D).

The table of the display column 505 in FIG. 11 shows the display column 503 in detail. The column of the deposit amount in the display column 505 shows the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

The column for returning points, etc. in the display column 505 of FIG. 11 shows the refund amount due to the return of points, etc. (reissue of coupon ticket or grant of points) for each payment type when returning "reform". In the case of a specific member, there is no refund by reissuing a coupon or by granting points (Fig. 5 (D)). Therefore, as shown in FIG. 11, the POS register 1 displays all the columns for returning points and the like in the display field 505 for 0 yen.

The column of the refund amount in the display column 505 of FIG. 11 shows the cash refund amount for each payment type when the "reform" is returned. For specific members, the payment types for cash refunds are KS02 (electronic money), KS03 (coupon), KS04 (point use), KS05 (gift certificate (securities)), and KS06 (cash / debit card) ( FIG. 5 (D). In addition, when returning "reform" in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, the refund amount for coupon tickets is 0 yen, and the refund for points used is refunded. The amount is 0 yen, the refund amount for the gift certificate is 40,000 yen, and the refund amount for the cash / debit card is 100,000 yen (column c in FIG. 7B). Therefore, as shown in FIG. 11, the POS register 1 displays the gift certificate (securities) as "40,000" and the cash / debit settlement as "100,000" in the refund amount column of the display column 505. Is displayed.

FIG. 12 is another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. In the POS register 1, when "cleaning agent", "name entry" and "reform" are selected on the return transaction confirmation screen (FIG. 9) and the return button 405 is pressed (that is, the column of FIG. 7 (A)). In the case of g), for example, a refund confirmation screen as shown in FIG. 12 is displayed. In FIG. 10, the "general member" in the display column 501 indicates that the customer is a general member. The "cleaning agent", "name-insertion", and "reform" in the display column 502 indicate that the product to be returned is a cleaning agent, name-insertion, and remodeling.

The table in the display column 503 of FIG. 12 shows the refund method when the "cleaning agent", "name entry" and "reform" are returned. Specifically, "cash refund amount ¥ 150,000" indicates that the cash refund is 150,000 yen, and "point return ¥ 33,000" indicates point return (coupon ticket reissue or points). The refund in (granted) is 33,000 yen, and the "credit ¥ 27,000" indicates that the refund due to the cancellation of the credit is 27,000 yen. The refund method is shown in column g of FIG. 7 (C).

The table of the display column 505 in FIG. 12 shows the display column 503 in detail. The column of the deposit amount in the display column 505 shows the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

The column for returning points, etc. in the display column 505 of FIG. 12 is based on the return of points, etc. for each payment type (reissue of coupon ticket or grant of points) when returning "cleaning agency", "name entry", and "reform". Shows the refund amount. For general members, the payment type refunded by reissuing the coupon is KS03 (coupon), and the payment type refunded by granting points is KS04 (using points) (Fig. 5 (C)). In addition, when returning "cleaning agent", "name entry" and "reform" in the transaction (transaction information) shown in Fig. 6, the refund amount for the coupon is 8,000 yen, and the refund amount for the points used. Is 25,000 yen (column g in FIG. 7B). Therefore, as shown in FIG. 12, the POS register 1 displays the coupon ticket as "8,000" and the point use as "25,000" in the point return column of the display column 505. ..

The column of the refund amount in the display column 505 of FIG. 12 shows the cash refund amount for each payment type when the "cleaning agent", "name entry", and "reform" are returned. For general members, the payment types for cash refunds are KS02 (electronic money), KS05 (gift certificate (securities)), and KS06 (cash / debit card) (Fig. 5 (C)). In addition, when returning "cleaning agent", "name entry" and "reform" in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, and the refund amount for gift certificate is 0 yen. It is 50,000 yen, and the refund amount for cash and debit cards is 100,000 yen (column g in FIG. 7 (B)). Therefore, as shown in FIG. 12, the POS register 1 displays the gift certificate (securities) as "50,000" and the cash / debit settlement as "100,000" in the refund amount column of the display column 505. Is displayed.

Further, the POS register 1 displays a message in the display column 506 to the effect that the coupon ticket will be refunded by reissuing and the points will be refunded by granting points.

FIG. 13 is another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each category “2”), the POS register 1 is replaced with the refund confirmation screen as shown in FIG. 12, for example, in FIG. Display the refund confirmation screen as shown. In FIG. 13, the “specific member” in the display column 501 indicates that the customer is a specific member. The "cleaning agent", "name-insertion", and "reform" in the display column 502 indicate that the product to be returned is a cleaning agent, name-insertion, and remodeling.

The table in the display column 503 of FIG. 13 shows the refund method when the "cleaning agent", "name entry" and "reform" are returned. Specifically, "cash refund amount ¥ 183,000" indicates that the cash refund is 183,000 yen, and "credit ¥ 27,000" indicates that the refund due to credit cancellation is 27,000 yen. It shows that it is. The refund method is shown in column g of FIG. 7 (D).

The table of the display column 505 of FIG. 13 shows the display column 503 in detail. The column of the deposit amount in the display column 505 shows the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

The column for returning points, etc. in the display column 505 of FIG. 13 is based on the return of points, etc. for each payment type (reissue of coupon ticket or grant of points) when returning "cleaning agent", "name entry", and "reform". Shows the refund amount. In the case of a specific member, there is no refund by reissuing a coupon or by granting points (Fig. 5 (D)). Therefore, as shown in FIG. 13, the POS register 1 displays all the columns for returning points and the like in the display field 505 for 0 yen.

The column of the refund amount in the display column 505 of FIG. 13 shows the cash refund amount for each payment type when the "cleaning agent", "name entry", and "reform" are returned. For specific members, the payment types for cash refunds are KS02 (electronic money), KS03 (coupon), KS04 (point use), KS05 (gift certificate (securities)), and KS06 (cash / debit card) ( FIG. 5 (D). In addition, when returning "cleaning agent", "name entry" and "reform" in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, and the refund amount for coupon tickets is 0 yen. The refund amount for points is 8,000 yen, the refund amount for points used is 25,000 yen, the refund amount for gift certificates is 50,000 yen, and the refund amount for cash and debit cards is 100,000 yen (Fig.). 7 (B) column g). Therefore, as shown in FIG. 13, the POS register 1 displays the coupon ticket as "8,000" and the point usage as "25,000" in the refund amount column of the display column 505, and the gift certificate. (Securities) is displayed as "50,000", and cash / debit settlement is displayed as "100,000".

Further, the POS register 1 displays a message in the display column 506 to the effect that the coupon ticket and the use of points will be refunded in cash.

As described above, the POS register 1 displays the refund method according to the attributes of the customer (general member, specific member) (see, for example, FIGS. 12 and 13). As a result, the clerk can easily confirm the refund contents according to the attributes of the customer (specific member, general member). For example, if the customer who returns the product is a general member, it is easy to check how the refund is made on the refund confirmation screen in FIGS. 10 and 12, and the customer who returns the product is a specific member. It is possible to easily confirm how the refund is made on the refund confirmation screen of FIGS. 11 and 13.

(Refund processing)
After displaying the refund confirmation screen, the POS register 1 executes the refund process by the payment method shown on the refund confirmation screen based on the operation of the clerk. For example, if a button for executing refund processing is prepared (the button is displayed on the refund confirmation screen, arranged as the key operation unit 15, etc.) and the button is pressed while the refund confirmation screen is being displayed, the POS register 1 is set to. , Execute the refund process according to the payment method shown on the refund confirmation screen.

For example, if there is an operation by a clerk while the refund confirmation screen shown in FIG. 10 is being displayed (for example, when the button for executing the refund process is pressed), the POS register 1 is set to 140,000 yen in cash (product). 40,000 yen of tickets (securities) and 100,000 yen of cash and debit payments) will be discharged from the automatic change machine 17. The same applies to the case where the clerk operates while the refund confirmation screen shown in FIG. 11 is being displayed.

In addition, if there is an operation by a clerk while the refund confirmation screen shown in FIG. 12 is being displayed, the POS register 1 cancels the use of the credit of 27,000 yen (withdrawal if it has already been withdrawn). Request the card company (processing to refund to the account) (send instruction information to execute the processing via the communication unit 20), reissue a coupon ticket for 8,000 yen, and pay 25,000 yen. Points will be awarded and cash of 150,000 yen (total of 50,000 yen for gift certificates (securities) and 100,000 yen for cash and debit payments) will be discharged from the automatic change machine 17.

In addition, if there is an operation by a clerk while the refund confirmation screen shown in FIG. 13 is being displayed, the POS register 1 requests the card company to cancel the credit usage of 27,000 yen and cashes it. Automatic change machine 17 for 183,000 yen (total of 8,000 yen for coupons, 25,000 yen for points, 50,000 yen for gift certificates (securities), 100,000 yen for cash and debit payments) Discharge from.

FIG. 14 is an example of a receipt for a customer (for handing over to a customer) showing the contents of the return processing. Specifically, FIG. 14A is an example of a receipt for a customer that is printed and issued when the refund process by the payment method shown on the refund confirmation screen shown in FIG. 12 is executed. FIG. 14B is an example of a receipt for a customer that is printed and issued when the refund process by the payment method shown on the refund confirmation screen shown in FIG. 13 is executed. As shown in FIGS. 14 (A) and 14 (B), the amount of money and the like are printed in minus on the receipt for the customer in order to make it easy to understand that the return process is performed. Since FIGS. 14 (A) and 14 (B) are receipts issued when all products in the transaction are returned, "all return processing" is printed, but a part of the transaction. If you have returned the item, you may simply print "Return Processing".

In addition, in the column of the returned product of the receipt for the customer shown in FIGS. 14 (A) and 14 (B), the product name and the like are printed in the order of product registration (or the order of storing information in the transaction information, see FIG. 6). However, the product name, etc. may be printed in descending or ascending order of the amount, or the product name, etc. may be printed in the order of returns (for example, the order of product selection on the return transaction confirmation screen shown in FIG. 9). May be good. Further, in the payment type column at the bottom, the payment types are printed in the order in which the payment types are displayed on the refund confirmation screens shown in FIGS. 10 to 13, but the payment types are printed in descending or ascending order of refund priority. Alternatively, the payment type may be printed in descending or ascending order of the refund amount. The same applies to the receipt for the store copy (Fig. 15).

In relation to the above, in the table of the display column 505 of the refund confirmation screen shown in FIGS. 10 to 13, the payment type may be displayed in descending or ascending order of refund priority, or in descending order of refund amount. Alternatively, the payment type may be displayed in ascending order. Alternatively, the settlement type may be displayed in descending or ascending order of the deposit amount. The same applies to the refund confirmation screens shown in FIGS. 17 and 18, which will be described later.

FIG. 15 is an example of a receipt for a store copy showing the contents of withdrawal. Specifically, FIG. 15A is an example of a receipt for a store copy that is printed and issued when the refund processing by the payment method shown on the refund confirmation screen shown in FIG. 12 is executed. FIG. 15B is an example of a receipt for a store copy that is printed and issued when the refund process by the payment method shown on the refund confirmation screen shown in FIG. 13 is executed. As shown in FIGS. 15A and 15B, the reason etc. (“Reason for refund: Return” in the example of FIG. 15” so that it is not necessary to check other information on the receipt of the store copy. , "Returned goods: cleaning agency, name entry, remodeling") is printed.

The clerk is shown in FIG. 14 of the cash discharged from the automatic change machine 17 and the two receipts issued by the printing unit 19 (the customer's receipt shown in FIG. 14 and the store copy receipt shown in FIG. 15). The return process is completed by handing the customer's receipt shown in the above to the customer, giving points and reissuing the coupon as necessary.

FIG. 16 is a flowchart showing an example of a processing procedure of the return processing executed by the POS register 1. The processing of each step is controlled by the CPU 11.

Step S101: The POS register 1 identifies the returned product. For example, the POS register 1 extracts one transaction (transaction including the returned product) to be returned based on the input information of the clerk on the return transaction search screen (FIG. 8), and returns the product included in the transaction. The list is displayed on the confirmation screen (Fig. 9). Then, one or more products selected by the clerk from the products listed on the return transaction confirmation screen (FIG. 9) are specified as returned products.

Step S102: The POS register 1 specifies the payment type to be refunded. For example, the POS register 1 may be, for example, based on the refund amount of the returned goods specified in step S101 (total refund amount of all returned goods) and the return priority information (FIG. 5B). As shown in B), specify one or more payment types to be refunded.

Step S103: The POS register 1 determines whether or not the member is a specific member. For example, the POS register 1 refers to the customer category and determines whether or not the member is a specific member. If it is not a specific member, the process proceeds to step S104. If it is a specific member, the process proceeds to step S105.

Step S104: The POS register 1 calculates the cash refund amount, the point refund amount (coupon voucher reissue or point grant) amount, and the credit refund amount. Since it is a general member, points, etc. (coupons, use of points) are recorded as the amount of points returned, as shown in FIG. 7 (C).

Step S105: The POS register 1 calculates the cash refund amount, the point refund amount (coupon voucher reissue or point grant) amount, and the credit refund amount. Since it is a specific member, points, etc. (coupons, use of points) are recorded as cash refund amount as shown in FIG. 7 (D).

Step S106: The POS register 1 displays a refund confirmation screen. Specifically, in the case of a general member (step S103 (NO)), a refund confirmation screen as shown in FIGS. 10 and 12, for example, is displayed based on the calculation result in step S104. If the member is a specific member (step S103 (NO)), a refund confirmation screen as shown in FIGS. 11 or 13, for example, is displayed based on the calculation result in step S104.

Step S107: The POS register 1 executes refund processing according to each payment type. For example, when there is an operation by a clerk, the POS register 1 executes the refund process according to the payment method shown on the refund confirmation screen displayed in step S106.
Step S107: The POS register 1 issues a receipt (FIGS. 14 and 15). Then, the process is terminated.

The POS system S1 has been described above, but according to the POS system S1, when a product is returned, a refund can be smoothly performed. In particular, regardless of the payment type of the deposit to be refunded, even if the deposit of multiple payment types is refunded, some of the products purchased among the multiple purchased products in the transaction. Even if the product is returned, the refund can be made smoothly regardless of the attributes (general member, special member) of the customer who requested the return.

For example, because information about refunds is output before the actual refund process (Figs. 10 to 13, etc.), the return process is complicated (refunds due to multiple payment types, refunds due to returns of some products, etc.). Even if there is, the clerk can proceed with the processing without rushing according to the attributes of the customer. In addition, since the contents can be confirmed on the receipt after the processing is executed, both the clerk and the customer can feel at ease.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs and the like within a range that does not deviate from the gist of the present invention.

For example, in the above-described embodiment, the priority at the time of refund is set as cash / debit card → electronic money → gift certificate (securities) → point use → coupon → credit card (FIG. 5 (B)). ), The priority setting is not limited to this. However, it is preferable to set the cash / debit card at the top and the credit card at the bottom.

Further, in the above-described embodiment, the priority at the time of refund is set (FIG. 5 (B)), but the setting is set by the store clerk (for example, the person in charge such as the store manager) via the priority setting screen (not shown). ) May be changeable. In addition, the current priority setting contents may be changed in each return processing (the setting contents themselves are not updated as valid in the return processing).

Further, in the above-described embodiment, six types of payment types are illustrated (FIG. 5A), but the payment types may be 2 to 5 types, or 7 or more types. You may distinguish between cash and debit cards.

Further, "general credit sales" may be used as the payment type. For example, in the case of "accounts receivable" with payment the next month after the end of the month, if the product is reserved for a certain month (for example, November) and delivered two months later (for example, January), the accounts receivable will be deposited as of the end of December. However, the product may not reach the customer's hand. When returning such products, the content of the refund process differs depending on whether or not the accounts receivable have already been paid. Therefore, when "general accounts receivable" is used as the settlement type, the deposit amount may be stored at the time of depositing the accounts receivable, and the POS register 1 may determine the return method according to the presence or absence of the deposit. In addition, "general credit card" may be prioritized according to cash / debit card and electronic money. For example, cash / debit card → electronic money → general credit card → gift certificate (securities) →… may be used.

Further, a payment code may be assigned to each type of electronic money. When a payment code is assigned to each type of electronic money, priority may be given to each type of electronic money (for each payment code). The same applies to coupons, point usage, gift certificates, and credit cards.

Further, in the above-described embodiment, as the refund method for each payment type in the case of a general member, the credit card is canceled, the coupon is reissued, the points are given for the use of points, and all other than the above are cash. However (Fig. 5 (C)), the refund method is not limited to this. For example, in addition to the use of points, the coupon may be given as points, or the use of points in addition to the coupon may be reissued.

Further, in the above-described embodiment, as a refund method for each payment type in the case of a special member, the credit card is canceled and all cash except the credit card is cash (Fig. 5 (D)), but in the case of a special member. The refund method for each payment type is not limited to this. For example, either coupons or points may be used as cash.

Further, in the above-described embodiment, the refund method is set for each payment type (FIG. 5 (C), FIG. 5 (D)), but the setting is made via the refund method setting screen (not shown). For example, the person in charge such as the store manager) may be able to change it. Further, the setting contents of the current refund method may be changed in each return processing (the setting contents themselves are not updated as valid in the return processing).

In the above embodiment, the POS register 1 is generated in the transaction information including the customer category (FIG. 6), and when the product is returned, the customer category is referred to to determine whether the member is a general member or a specific member. However, by making the numbering system of the membership number different between the general member and the specific member (for example, the membership number of the general member is "KIXXX", the membership number of the specific member is "KTXXX", etc.), the POS register 1 is set to. At the time of return, the member number may be referred to to determine whether the member is a general member or a specific member. When determining whether the member is a general member or a specific member by referring to the member number, it is not necessary to store the customer classification in the transaction information.

In the above-described embodiment, the refund rate for using points is 100%, but the refund rate for using points does not necessarily have to be 100%. For example, when points are given and refunded for the points used, 100% of the points used are given, but it is not always necessary to give 100%. In addition, when refunding points used in cash, the refund is made at a conversion rate of 100%, but it is not always necessary to refund at a conversion rate of 100%. The same applies to the refund rate of coupons.

The conversion rate may be different based on various conditions (for example, the type of points used, the remaining expiration date of points at the time of use, etc.). Further, the conversion rate to be applied may be changed on the setting screen or the like. In addition, the conversion rate may be specified in each return processing. Although it is usually 100% or less, a conversion rate of more than 100% may be set or specified. The same applies to coupons.

Further, the refund rate for using points (ratio of points granted, conversion rate) may be displayed on the refund confirmation screen (FIGS. 10 to 13). The same applies to coupons.

In addition, as mentioned above, for reserved products, for example, the entire deposit related to the returned product may not be refunded at the time of return (for example, 100% refund rate within 8 days after purchase, 8 days after purchase). 50% refund rate for up to 14 days, 30% refund rate for 15 to 21 days after purchase, etc.) If you do not want to refund all the deposits, go to the refund confirmation screen (Figs. 10 to 13). You may display the refund rate. For example, "refund rate: 50%" or the like may be displayed. In the example shown in FIGS. 10 and 11 (an example of returning a reform of 140,000 yen), if the refund rate is 50%, the refund amount is the deposit (100,000 yen) for cash / debit settlement. Only 70,000 yen will be charged.

In the above-described embodiment, the attributes of the customer are classified into two types (specific member and general member), but the rules of the refund method when returning the product according to each of the three or more types are defined. It may be different.

Further, the various screens displayed by the POS register 1 are not limited to those shown in the figure. For example, the POS register 1 may display a return transaction search screen having a reservation number input field. When the reservation number is input on the return transaction search screen, the POS register 1 may extract the transaction including the reserved product of the reservation number and display the return transaction confirmation of the transaction. Instead of the above, when the reservation number is input on the return transaction search screen, the POS register 1 may display the refund confirmation screen (FIG. 10) of the reserved product of the reservation number. That is, in the above embodiment, at the time of return, the transaction is first specified (extracted) (FIG. 8), and then the product to be returned is specified (selected) from the specified transactions (FIG. 9), but first. You may specify (extract) the product to be returned from.

Further, the POS register 1 may display a refund confirmation screen as shown in FIG. 17 instead of the refund confirmation screen for a specific member shown in FIG. Further, the POS register 1 may display a refund confirmation screen as shown in FIG. 18 instead of the refund confirmation screen for general members shown in FIG.

Further, the reserved product is not limited to the one of the above-described embodiment, and may be, for example, a restaurant reservation, a ticket, or the like.

(Returns in deposit transactions)
In a deposit transaction, if the unit price of the returned product (total amount if it is 2 or more) does not exceed the shortage amount (difference between the total amount and the deposit amount), no refund will be given. good. Specifically, the shortage amount may be updated for the unit price of the returned product.

For example, in the transaction shown in FIG. 6 (the purchase amount of 3 items is 210,000 yen), the deposit amount is 210,000 yen in the "full deposit category" 1 (full amount) ", but the deposit amount is" within the full amount ". If the gold category "2 (inside payment)" is 100,000 yen (the shortage amount is 110,000 yen), and you want to return two products (70,000 yen in total), which is a cleaning agent and a personalized name, You may renew from 110,000 yen to 40,000 yen by allocating 70,000 yen to the shortage amount without refunding 70,000 yen. In other words, for transactions after returning two items, the purchased item may be renewed to one remodeling point (purchase amount is 140,000 yen, deposit amount is 100,000 yen).

In addition, in the case of deposit transactions, if the unit price of the returned product (total amount if it is 2 or more) exceeds the shortage amount (difference between the total amount and the deposit amount), the amount exceeding the shortfall amount You may make a refund.

For example, in the transaction shown in FIG. 6, if the deposit amount is 100,000 yen (the shortage amount is 110,000 yen) in the "full deposit category" 2 (inside deposit) ", one reform point (14). When returning (10,000 yen), a refund may be given for 30,000 yen that exceeds the shortfall amount. Further, the shortage amount may be updated from 110,000 yen to 0,000 yen. In other words, for transactions after returning one item, the purchased item may be updated to two points (purchase amount is 70,000 yen, deposit amount is 70,000 yen).

(Second embodiment)
The POS register 1 of the above-described embodiment executes the product registration process and the settlement process, but the device that executes the product registration process and the device that executes the settlement process may be separate. Hereinafter, as another embodiment, a POS system S2 including a registration device 1A (not shown) for executing a product registration process (hereinafter, may be simply referred to as a registration process) and a settlement device 1B for executing a settlement process will be described. do.

That is, the registration device 1A may perform the same return processing as the POS register 1 of the above-described embodiment by referring to the transaction information stored in the store controller or the like. Further, the settlement process 1B may perform the same return processing as the POS register 1 of the above-described embodiment by referring to the transaction information stored in the store controller or the like.

When the return processing is executed in the registration device 1A, when there is a cash refund, the withdrawal may be made from the settlement device 1B. Regarding the issuance of a receipt when the return processing is executed in the registration device 1A, for example, when there is no cash refund, the registration device 1A issues a receipt, and when there is a cash refund, the settlement device 1B is issued. You may issue a receipt on the side of.

When the return processing is executed in the settlement device 1B, the return processing operation may be executed by the clerk.

After the registration process of the registration device 1A, it is necessary to perform the settlement process in the settlement device 1B. However, when the POS system 2 includes a plurality of settlement devices 1B, it is necessary to specify (designate) one settlement device 1B that actually executes the settlement process. There are several methods for designating the checkout device 1B. For example, the clerk specifies it with the registration device 1A, or the clerk issues an accounting ticket to be handed to the customer from the registration device 1A and hands it over. It suffices to specify the settlement device 1B for executing the settlement process from among the plurality of settlement devices 1B by having the customer read the completed accounting ticket by one settlement device 1B.
<Modification example>
Hereinafter, a modified example of the second embodiment will be described.

[First modification]
In the above embodiment, as an embodiment for designating the settlement device 1B for executing the settlement process from among the plurality of settlement devices 1B, the clerk designates the settlement device 1B for executing the settlement process with the registration device 1A. (First designated mode) and the mode in which the accounting ticket handed to the customer is issued from the registration device 1A, and the customer reads the accounting ticket handed by the clerk to one settlement device 1B (second designated mode). Designation mode). However, the mode for designating the settlement device 1B is not limited to the above mode. For example, the settlement device 1B may be designated as in the third designated mode to the seventh designated mode below.

As the third designation mode, it is an operation for declaring the completion of the product registration according to the operation performed on the send button displayed on the display unit 205 for the clerk in response to the completion of the product registration. The registration device 1A recognizes the settlement device 1B capable of performing settlement processing (for example, no failure has occurred and is not in use) by inquiring the settlement device 1B for the status, and is not in use. One settlement device 1B is determined from among the settlement devices 1B according to a predetermined rule. Then, the registration device 1A transmits the settlement information to the determined settlement device 1B and instructs the execution of the settlement process.

As the fourth designation mode, the priority of the settlement process is set in advance for the settlement device 1B. Then, upon completion of product registration, the display unit 205 (not shown) for the clerk is displayed so that the operation of the transmission button instructing the transmission of the settlement information to the settlement device 1B becomes effective. In response to the operation of the send button, the registration device 1A confirms whether or not the settlement device 1B can be settled in the order according to the set priority, and the settlement process is possible. If is not confirmed, the priority is to confirm the next settlement device 1B. Then, the registration device 1A transmits the settlement information to the settlement device 1B, which is first confirmed to be capable of the settlement process, and instructs the execution of the settlement process.

The priority of the settlement device 1B according to the predetermined rule in the third designated embodiment or the settlement device 1B in the fourth designated embodiment is determined based on, for example, the number assigned to the settlement device 1B. It's okay. Alternatively, it may be determined based on the distance from the registration device 1A to the settlement device 1B. Alternatively, it may be determined based on the relationship between the breakdown of the denomination of change predicted based on the total amount and the number of coins stored in the change machine of the settlement device 1B for each denomination.

As a fifth designation mode, the registration device 1A transmits the settlement information to all the settlement devices 1B. When the settlement device 1B that has received the settlement information becomes in a state where the settlement process can be executed by using the settlement information included in the settlement information received by itself, the settlement process execution notification that the self notifies that the settlement process is executed. Is transmitted to the registration device 1A of the transmission source of the settlement information.
The registration device 1A displays (settlement process execution display) indicating the settlement device 1B to which the settlement process execution notification is transmitted in response to the reception of the settlement process execution notification. The clerk may look at the settlement processing execution display and tell the customer which settlement device 1B executes the settlement processing.
At this time, along with the settlement process execution display, the sign pole 311 of the settlement device 1B that has transmitted the settlement process execution notification is turned on in a predetermined pattern, or a predetermined notification sound is output from the settlement device 1B. It may be notified that the settlement process is to be executed.

According to the designation of the settlement device 1B according to the third to fifth designation modes described above, it is not necessary to determine which settlement device 1B should be executed the settlement process.

As a sixth designation mode, a shopping cart containing products for which product registration has been completed by the registration device 1A is placed in one of the basket storage areas set up by the clerk for each checkout device 1B. To move.
The basket storage area is equipped with a sensor (weight sensor, optical sensor, etc.) for detecting the placed shopping cart. When it is determined by the sensor that the shopping cart is placed in the basket storage area, the corresponding settlement device 1B makes a request, acquires the corresponding settlement information from the registration device 1A, and executes the settlement process. ..
Also in this case, the settlement device 1B, which is to execute the settlement process, notifies itself that the settlement process is to be executed by lighting the barber's pole 311 (not shown) or outputting a notification sound. good.
In addition, instead of the sensor for detecting the placed shopping cart, a motion sensor or an image pickup device may be provided, for example, corresponding to a store clerk. Then, the registration device 1A determines the movement of the clerk based on the detection output of the motion sensor, the image obtained by imaging with the image pickup device, and the like, and the clerk determines each settlement device 1B based on the determined result. It is determined in which of the basket storage areas installed in response to the above, the shopping cart was installed. Then, the settlement device 1B corresponding to the determined basket storage place may be determined as the settlement device 1B to execute the settlement process.

As a seventh designation mode, the registration device 1A transmits the settlement instruction information including the settlement information and the transfer order information in which the transfer order between the plurality of settlement devices 1B is set to a certain settlement device 1B. .. The transfer order information may specify the transfer order cyclically between the settlement devices 1B.
If the settlement device 1B that has received the settlement instruction information can execute the settlement process, the settlement device 1B transmits a settlement process execution notification to the registration device 1A that is the transmission source of the settlement instruction information, and the received settlement instruction information. The settlement process is executed using the settlement information contained in.
On the other hand, when the settlement device 1B that has received the settlement instruction information cannot execute the settlement process, the settlement device 1B has a transfer order of the next settlement device 1B according to the transfer order information included in the received settlement instruction information. Transfer the received settlement instruction information. In this way, the procedure corresponding to the designation of the settlement device 1B to execute the settlement process is also realized by sequentially transferring the settlement instruction information between the settlement devices 1B.

In each of the above designated modes, in the process related to the determination of the settlement device 1B for executing the settlement process, a predetermined device other than the registration device 1A and the settlement device 1B, such as a management device 10, registers the product by the registration device 1A. It may be executed according to the end of the process. The predetermined device other than the registration device 1A and the settlement device 1B may be, for example, a device provided for monitoring the state of the settlement device 1B.

Hereinafter, Supplementary A1 to Supplementary A14 will be disclosed.
(Appendix A1)
It is a product sales data processing device used when selling products, and stores information about the sold products, information about the amount of deposits from customers, and information about the settlement type of the deposits in association with each other. A product sales data processing apparatus comprising: a storage means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

According to the above configuration, the clerk can easily confirm the deposit amount and the payment type of the returned product, so that the refund can be smoothly performed.

(Appendix A2)
In the product sales data processing apparatus of Appendix A1, the output means outputs at least the amount of the deposit in cash as the output of the deposit amount and the settlement type.

According to the above configuration, the clerk can easily confirm at least the cash deposit, so that the cash refund can be smoothly performed.

(Appendix A3)
In the product sales data processing apparatus of Supplementary A1 or Supplementary A2, the output means displays the deposit amount and the payment type on the display unit as the output of the deposit amount and the payment type.

According to the above configuration, the clerk can easily confirm on the display unit, so that the refund can be smoothly performed.

(Appendix A4)
In any of the product sales data processing devices of Supplementary A1 to Supplementary A3, the output means can display the deposit amount and the payment type in comparison with the cash refund amount.

According to the above configuration, the clerk can easily confirm the deposit amount, the payment type, and the cash refund amount on the display unit.

(Appendix A5)
The product sales data processing device according to any one of Supplementary A1 to Supplementary A4 includes a payment means (settlement means) for depositing (settlement) the goods to be sold by the deposit from the customer.

According to the above configuration, a refund can be smoothly performed in a device provided with a deposit means (payment means).

(Appendix A6)
In the product sales data processing device of Appendix A5, the deposit means (settlement means) can deposit (settlement) one product by the deposits of each of two or more different payment types.

According to the above configuration, in addition to the above effects, the convenience of customers is improved and sales are promoted.

(Appendix A7)
The product sales data processing device of Appendix A6 includes a refund control means for controlling a refund process for refunding the deposit amount when the product is returned, and the refund control means has the deposit amount according to the payment type. Control your refund.

According to the above configuration, refund can be smoothly performed in the device.

(Appendix A8)
In the product sales data processing device of Appendix A7, the payment type includes point payment using points, and the refund control means cashes the deposit for the point payment when there is the deposit for the point payment. It can be controlled to refund with.

According to the above configuration, the points used can be refunded in cash as needed.

(Appendix A9)
In the product sales data processing device of Appendix A8, the refund control means can control whether or not to refund the deposit of the point settlement in cash according to the attribute of the customer.

According to the above configuration, refunds can be suitably made according to the customer.

(Appendix A10)
In the product sales data processing device of Appendix A8, the refund control means includes a conversion means for converting the number of points used according to the conversion rate into cash for the deposit of the point settlement, and the conversion means is used. It is possible to make different conversion rates to cash based on the type of points earned and the remaining expiration date of points at the time of use.

According to the above configuration, refunds can be suitably made according to the points used.

(Appendix A11)
The product sales data processing device according to any one of Supplementary A1 to Supplementary A10 includes a product registration means for registering a product to be sold.

According to the above configuration, the refund can be smoothly performed in the device provided with the product registration means.

(Appendix A12)
In the product sales data processing device according to any one of Supplementary A1 to Supplementary A10, the product is a reserved product to be sold by reservation.

According to the above configuration, refunds can be smoothly performed when the reserved product is returned.

(Appendix A13)
The computer of the product sales data processing device used when selling the product stores the information about the sold product, the information about the amount of the deposit from the customer, and the information about the settlement type of the deposit in association with each other. A storage means to be used, and a program that functions as an output means for outputting the deposit amount and the payment type of the product stored in the storage means when the product is returned.

(Appendix A14)
A product sales data processing system used when selling products, which is a product registration means for registering products to be sold and a deposit (settlement) for the products registered by the product registration means by deposit from a customer. A means (payment means), a storage means for storing information about a product registered by the product registration means, information about the amount of the deposit, and information about the settlement type of the deposit, and a product. When returning the product, the product is provided with an output means for outputting the deposit amount and the payment type of the product stored in the storage means.

Further, Appendix B1 to Appendix B9 are disclosed.
(Appendix B1)
A POS register that can register reserved products, a storage means that stores the registered reserved products in association with the deposit amount from the customer and the payment type, and when the customer returns the reserved products. The storage means includes an output means for outputting the deposit amount and the payment type corresponding to the reserved product stored in the storage means, and a return means for processing the return of the reserved product.

According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each payment type, so that the refund can be smoothly made according to each payment type.

(Appendix B2)
In the POS register of Appendix B1, the return means performs refund processing according to the payment type.

According to the above configuration, the refund process according to each payment type is automatically executed, so that the clerk does not need to perform complicated operations related to the refund process.

(Appendix B3)
In the POS register of Appendix B1 or Appendix B2, the output means outputs the withdrawal amount of cash.

According to the above configuration, when the reserved product is returned, the clerk can know how much cash should be withdrawn and refunded.

(Appendix B4)
In the POS register of any of Supplementary B1 to Supplementary B3, when the customer returns the reserved product, the output means determines the deposit amount of the reserved product and the payment type stored in the storage means. indicate.

According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each payment type.

(Appendix B5)
In any POS register of Supplementary B1 to Supplementary B4, the settlement type includes at least the use of points.

According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount by using the points.

(Appendix B6)
In the POS register of Appendix B5, when the payment type includes the use of points, the return means withdraws cash according to the use of the points.

According to the above configuration, the deposit amount paid by using points can be refunded in cash.

(Appendix B7)
In any of the POS registers of Supplementary B1 to Supplementary B6, the output means displays the deposit amount and the payment type in comparison with the cash refund amount.

According to the above configuration, the deposit amount and payment type can be easily compared with the cash refund amount.

(Appendix B8)
A storage step in which the computer of the POS register capable of registering the reserved product stores the registered product together with the deposit amount from the customer and the payment type in association with each other, and when the customer returns the reserved product. , A program for executing an output step for outputting the deposit amount and the payment type corresponding to the stored reserved product, and a return step for processing the return of the reserved product.

According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each payment type.

(Appendix B9)
A POS system capable of registering a reserved product, which is a storage means for storing the registered product together with the deposit amount from the customer and the payment type in association with each other, and when the customer returns the reserved product. The storage means includes an output means for outputting the deposit amount and the payment type corresponding to the reserved product stored in the storage means, and a return means for processing the return of the reserved product.

According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each payment type.

A program for realizing the functions as the above-mentioned POS register 1, registration device 1A, settlement device 1B, etc. is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system. Then, by executing the process, the above-mentioned processing as the POS register 1 or the like may be performed. Here, "loading and executing a program recorded on a recording medium into a computer system" includes installing the program in the computer system. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer system" may include a plurality of computer devices connected via a network including a communication line such as the Internet, WAN, LAN, and a dedicated line. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, and a storage device such as a hard disk built in a computer system. As described above, the recording medium in which the program is stored may be a non-transient recording medium such as a CD-ROM.

The recording medium also includes an internal or external recording medium accessible from the distribution server for distributing the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program in a format that can be executed by the terminal device. That is, the format stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a form that can be executed by the terminal device. It should be noted that the configuration in which the program is divided into a plurality of parts and downloaded at different timings and then combined by the terminal device, or the distribution server for distributing each of the divided programs may be different. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network, and holds the program for a certain period of time. It shall include things. Further, the above program may be for realizing a part of the above-mentioned functions. Further, a so-called difference file (difference program) may be used, which can realize the above-mentioned function in combination with a program already recorded in the computer system.

S1, S2 ... POS system (product sales data processing system)
1 ... POS register (an example of product sales data processing device)
1A ... Registration device (an example of product sales data processing device)
1B ... Settlement device (an example of product sales data processing device)
2 ... Store controller 11 ... CPU
12 ... Storage unit 13 ... RAM
14 ... Display unit with touch panel 14a ... Touch panel 15 ... Key operation unit 16 ... Customer display unit 17 ... Automatic change machine 17a ... Change outlet 17b ... Deposit slot 18 ... Scanner unit 19 ... Printing unit 20 ... Communication unit 30 ... Drawer

The present invention relates to devices , programs and systems .

Claims (6)

A product sales data processing device used when selling products.
A storage means for storing information on the sold products, information on the amount of deposit from the customer, and information on the settlement type of the deposit in association with each other.
A refund control means for controlling the refund of the deposit when the product is returned is provided.
The payment type includes point payment using points.
The refund control means is a product sales data processing device capable of controlling a cash refund for the deposit by the point settlement. The product sales data processing device according to claim 1, wherein the refund control means can control whether or not the deposit by the point settlement is refunded by cash according to the attribute of the customer. .. The refund control means
Including a conversion means for converting the number of points used according to the conversion rate into cash for the deposit by the point settlement.
The conversion means
The product sales data according to claim 1 or 2, wherein the conversion rate to cash can be different based on the type of points used and the remaining expiration date of points at the time of use. Processing equipment. The refund control means
Any of claims 1 to 3, wherein the refund of the deposit is controlled by the payment type determined based on the refund priority information that defines the priority for each payment type at the time of refund. The product sales data processing device according to item 1. The computer of the product sales data processing device used when selling products,
A storage means for storing information on the sold products, information on the amount of deposit from the customer, and information on the settlement type of the deposit in association with each other.
When the product is returned, it functions as a refund control means for controlling the refund of the deposit.
The payment type includes point payment using points.
The refund control means is a program characterized in that it is possible to control a cash refund for the deposit by the point settlement. A product sales data processing system used when selling products.
A storage means for storing information on the sold products, information on the amount of deposit from the customer, and information on the settlement type of the deposit in association with each other.
A refund control means for controlling the refund of the deposit when the product is returned is provided.
The payment type includes point payment using points.
The refund control means is a product sales data processing system characterized in that it is possible to control a cash refund for the deposit by the point settlement.

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