JP5976343B2 - Sales management system, sales management apparatus and sales management method - Google Patents

Description

  The present invention relates to a sales management system and a sales management using a registration device for registering a product to be purchased by operation of a store clerk and an accounting device for performing accounting processing of a product registered by the registration device by operation of a purchaser. The present invention relates to a device and a sales management method.

  Conventionally, when a product is sold at a store such as a supermarket, the store clerk operates a POS (Point Of Sale) register to register and account for the product to be sold. However, if registration and accounting of the products to be sold are performed with a single POS register, there is a risk that smooth sales of the products may be hindered when the accounting process is troublesome. Specifically, the purchase customer forms a queue for the order of registration and accounting by the store clerk in line with the POS register. However, if the store clerk is troublesome in accounting processing, the queue for waiting becomes longer and the customer waits. Since the time will be longer, the customer will be inconvenienced.

  Further, if the store clerk performs the accounting process, there is a problem that a psychological burden caused by handling cash increases, and a problem that a fraudulent act by the store clerk may occur.

  For this reason, the checkout area is congested by separating the device for registering the product to be sold from the device for accounting, allowing the store clerk to register the product, and allowing the purchaser of the product to perform the accounting. There are known systems that ease product sales by mitigating and reducing the burden on store clerks. For example, Patent Document 1 discloses a cash register settlement system in which a purchaser who has registered as a member can perform accounting using a customer-operated cash settlement apparatus. Patent Document 2 discloses a POS system in which a registration device operated by a store clerk issues an accounting receipt, and an accounting device operated by a purchaser performs accounting processing based on the accounting receipt.

JP 2010-086158 A JP 2012-018532 A

  However, using the conventional techniques typified by Patent Documents 1 and 2 above, if it is assumed that merchandise is accounted for by the purchaser's operation, the purchaser who is unaccustomed to performing the accounting process himself takes time in the accounting process, On the contrary, it may cause congestion in the checkout area.

  Therefore, a guide clerk called an attendant is arranged in the checkout area to provide guidance on operation methods to unfamiliar purchasers. However, since it is left to the information store clerk to determine which purchaser needs the guidance, the information store clerk may be overlooked. If such an oversight by a guide clerk occurs, there may be a customer who cannot be accounted for forever. For this reason, it is an important issue to identify a purchaser who needs guidance and to make the guidance store clerk perform efficient guidance.

  The present invention has been made in order to solve the above-described problems of the prior art, and requires guidance regarding accounting processing when the registration device and the accounting device are separated and the purchaser performs accounting processing. It is an object of the present invention to provide a sales management system, a sales management apparatus, and a sales management method that can identify a purchase customer and allow a guide clerk to perform efficient guidance.

In order to solve the above-described problems and achieve the object, the present invention provides a registration device that performs a registration process of a product to be purchased by an operation of a store clerk, and a purchaser's operation for an accounting process of the product registered by the registration device. A sales management system having an accounting device that performs imaging by imaging means for imaging a purchaser who has requested the registration process, information registered by the registration process, and imaging by the imaging means . Management means for associating and managing image data from which a feature quantity that can be specified is obtained , and among products managed by the management means, for products for which a predetermined time has elapsed since registration by the registration device, It is characterized by comprising display control means for controlling display of image data associated with a product.

Further, according to the present invention, in the above invention, the management unit obtains purchased product data corresponding to a product registered by the registration device, and a feature quantity that is captured by the imaging unit and that can identify the purchaser. storage means for storing obtained image data and the association with, that of the stored purchase data further comprising a deleting means for deleting the purchased commodity data accounting is by the accounting unit in the storage means Features.

Further, the present invention is the above invention, wherein the number of purchased product data managed by the management means is divided by the number of the accounting devices, and the quotient of the division is multiplied by the accounting processing time by the accounting device. The apparatus further comprises a calculation means for calculating the predetermined time.

Further, the present invention is the above invention, wherein the display control means transmits the image data to a portable terminal carried by an operation assistant store clerk who assists the purchaser in operating the accounting device, and the image is transmitted to the portable terminal. It is characterized by displaying data.

Further, the present invention is characterized in that, in the above invention, the storage means stores the purchased product data and the image data in association with each other when the accounting price is equal to or more than a predetermined amount.

Further, the present invention is the above invention, wherein a flag related to the product is set based on an operation of the registration device by the store clerk, and the display control unit is configured to select the flag among the products managed by the management unit. The display control of the image data associated with the product is controlled.
Further, the present invention is a sales management system including a registration device that performs registration processing of purchased products by a store clerk operation, and an accounting device that performs accounting processing of products registered by the registration device by a purchaser operation. An image capturing unit that captures an image of the purchaser who has requested the registration process, information registered by the registration process, and an image captured by the image capturing unit and having a feature quantity that can identify the purchaser. Management means for associating and managing data, flag setting means for setting a flag for information registered by the registration process, and a flag set by the flag setting means among products managed by the management means And a display control means for controlling display of image data associated with the information.

In addition, the present invention sells a product using a registration device that performs registration processing of a product to be purchased by a store clerk's operation and an accounting device that performs accounting processing of the product registered by the registration device by a purchaser's operation. A sales management device that manages the information registered by the registration process, and image data obtained by capturing the purchaser who has requested the registration process and obtaining a feature quantity that can identify the purchaser. Management means for managing in association with each other, and display control means for controlling display of image data associated with the product for a product managed by the management means for which a predetermined time has elapsed since registration by the registration device It is characterized by comprising.

In addition, the present invention sells a product using a registration device that performs registration processing of a product to be purchased by a store clerk's operation and an accounting device that performs accounting processing of the product registered by the registration device by a purchaser's operation. A sales management method for managing a purchaser, which captures an image of a purchaser who has requested the registration process, information registered by the registration process, and an image captured by the image capture process , whereby the purchaser can be identified. A management process for associating and managing image data from which feature amounts have been obtained, and a product managed by the management process, and a product for which a predetermined time has passed since registration by the registration device is associated with the product. And a display control step for controlling display of the image data.

According to the present invention, a purchaser who makes a purchase request for registration of purchased product information to a store clerk who operates the registration device is imaged by the imaging means, registered by the registration device, and not accounted for by the accounting device And the image data obtained by the image pickup means and obtained the feature quantity that enables the purchaser to be specified are associated with each other and managed by the management means. Among the products managed by the management means, a predetermined value after being registered by the registration device Since the image data associated with the product is controlled to be displayed for the product whose time has passed, when the registration device and the accounting device are separated and the purchaser performs the accounting processing, guidance regarding the accounting processing is provided. It is possible to identify the necessary purchase customers and allow the guide clerk to provide efficient guidance.

FIG. 1 is an explanatory diagram for explaining a layout of a checkout area of a store according to the first embodiment. FIG. 2 is an explanatory diagram for explaining the concept of the sales management system according to the first embodiment. FIG. 3 is an explanatory diagram for explaining the system configuration of the sales management system according to the first embodiment. FIG. 4 is a block diagram showing an internal configuration of the registration apparatus shown in FIG. FIG. 5 is a block diagram showing an internal configuration of the accounting apparatus shown in FIG. FIG. 6 is a block diagram showing an internal configuration of the management apparatus shown in FIG. FIG. 7 is an explanatory diagram for explaining the purchased product database shown in FIG. FIG. 8 is a flowchart showing a processing procedure of the registration apparatus shown in FIG. FIG. 9 is a flowchart showing a processing procedure of the accounting apparatus shown in FIG. FIG. 10 is a flowchart showing a processing procedure of the management apparatus shown in FIG. FIG. 11 is a flowchart showing a processing procedure of the mobile terminal shown in FIG. FIG. 12 is an explanatory diagram for explaining the concept of the sales management system according to the second embodiment. 13 is a block diagram illustrating an internal configuration of the management apparatus illustrated in FIG. FIG. 14 is a flowchart illustrating a processing procedure of the management apparatus illustrated in FIG. FIG. 15 is a block diagram showing an internal configuration of the mobile terminal shown in FIG. FIG. 16 is a flowchart showing a processing procedure of the mobile terminal shown in FIG.

  Exemplary embodiments of a sales management system, a sales management apparatus, and a sales management method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, the layout of the checkout area of the store according to the first embodiment will be described. FIG. 1 is an explanatory diagram for explaining the layout of the checkout area of the store according to the first embodiment. The “checkout area” here refers to an area for registering and accounting for products.

  As shown in FIG. 1, in the checkout area of the store according to the first embodiment, a registration device 10 that performs registration processing for products purchased by a purchaser, and an accounting device 20 that performs accounting processing for purchased products, Are provided. The registration device 10 is a device operated by a store clerk, and the accounting device 20 is a device operated by a purchaser. Here, the store clerk operating the registration device 10 is referred to as a “cash register clerk”.

  The purchaser puts one or a plurality of products he / she purchases into a shopping cart and carries it to the position of the registration device, and delivers the shopping cart to a cashier clerk. The cashier clerk reads the barcodes affixed to the products located in the shopping basket sequentially with a barcode reader, and manually inputs the product price etc. with a numeric keypad etc. Register. When registration is continuously performed for a plurality of products, the purchased product data is data including a plurality of products, and the total price of the plurality of products is calculated.

  And after reading the information of all the goods in a shopping cart, the registration apparatus 10 issues a registration receipt. This registration receipt is printed with a registration number for uniquely identifying the registration receipt and an accounting price. The accounting price is the price of the product when there is one product, and the total price of the products when there are a plurality of products.

  Thereafter, the purchaser brings the shopping cart in which the registered product is present and the registered receipt, and moves to the accounting apparatus 20 that is being used. When the purchaser causes the accounting apparatus 20 to read the registered receipt, the accounting apparatus 20 is ready to perform accounting processing on the content of the read registration receipt. After the purchaser operates the accounting device 20 to complete the accounting, the purchaser leaves the checkout area and packs the product.

  A soccer area in which a soccer stand 80 is arranged is formed outside the checkout area. The purchaser can place a shopping cart on the soccer stand and pack the purchased product in a bag.

  As described above, the cashier clerk performs only the registration operation by the registration device 10 and issues a registration receipt. The purchaser receives the registration receipt, moves to the accounting device 20, and performs accounting by the purchaser's own operation. For this reason, the burden on the cashier clerk is reduced, and the processing from registration of goods to be purchased to accounting can be performed efficiently.

  In the vicinity of the exit of the checkout area, a guide clerk called an attendant who guides the purchaser of the product is arranged. This guide clerk provides guidance on the operation method for a purchaser who is unfamiliar with the operation of the accounting apparatus 20, guidance to the accounting apparatus 20 for a purchaser who wants to leave the checkout area without performing accounting, and the like.

  In the sales management system according to the first embodiment, image data of a customer who purchases a product is captured at the time when registration is performed by the registration device 10, and a guide clerk carries an image of the customer who has not been accounted for for a predetermined time. By controlling the display on the portable terminal, it assists the guide store clerk to perform guidance efficiently. FIG. 2 is an explanatory diagram for explaining the concept of the sales management system according to the first embodiment.

  As shown in FIG. 2, the sales management system according to the first embodiment installs cameras 19 in the vicinity of a plurality of registration devices 10, and purchases customer image data (hereinafter, “purchased customer image data”) by the camera 19. Image). Further, the purchase product data registered by the registration device 10 is transmitted to the management device 50 in association with the purchase customer image data captured by the camera 19. In addition, as purchase customer image data, the image data containing the information which can identify a purchase customer, such as a purchase customer's face image, are used. The camera 19 may be continuously captured as a security camera, but image data captured at a predetermined timing during the transaction is used as the purchaser image data.

  The management device 50 stores the purchased product data and the purchaser image data in association with each other, and performs a deletion process when the accounting device 20 performs an accounting process. With this process, the management device 50 can manage unpurchased purchased product data and purchaser image data.

  In the case where there is purchased product data for which a predetermined time has passed without being accounted for, the management device 50 carries the purchased product data and the purchased customer image data associated with the purchased product data as a guidance request, and carries the guide store clerk. It transmits to the portable terminal 30.

  The portable terminal 30 displays the purchased product data received from the management device 50 and the purchase customer image data associated with the purchased product data. For this reason, the guidance store clerk can confirm the purchaser who needs guidance by the display content of the portable terminal 30 and can perform efficient guidance. The guide clerk may acquire various types of information via a monitoring terminal installed in the seat, in addition to the portable terminal.

  FIG. 3 is an explanatory diagram for explaining the system configuration of the sales management system according to the first embodiment. As shown in FIG. 3, the sales management system according to the first embodiment has a configuration in which a plurality of registration devices 10, a plurality of accounting devices 20, a wireless device 70, and a management device 50 are connected via a communication line. . A camera 19 is connected to each of the plurality of registration devices 10. In addition, the wireless device 70 performs wireless communication with the mobile terminal 30.

  The registration device 10 is a device that is arranged in a checkout area, registers a product by an operation of a cashier clerk, and issues a registration receipt. When registering a product, the registration device 10 acquires purchase customer image data captured by the camera 19 and transmits it to the management device 50 in association with the purchase product data.

  The accounting device 20 is a device that is arranged in a checkout area and performs accounting for a product by a purchaser's operation. The accounting apparatus 20 receives a registration receipt and performs accounting processing for the accounting price specified by the registration receipt. In addition, the accounting device 20 notifies the management device 50 of completion of the accounting.

  The management device 50 stores the purchase product data and the purchase customer image data in association with each other, and performs unconfirmed purchase product data and purchase customer image data when the accounting device 20 performs the accounting process. Manage. If there is purchased product data for which a predetermined time has passed without being accounted for, the mobile terminal 30 carried by the guidance store clerk as a guidance request using the purchased product data and the purchased customer image data associated with the purchased product data. Send to.

  The mobile terminal 30 displays the purchase product data received from the management device 50 and the purchase customer image data associated with the purchase product data, thereby allowing the guide store clerk to confirm the purchase customers who need guidance and efficiently. Let me guide you.

  Next, the internal configuration of the registration apparatus 10 shown in FIG. 3 will be described. FIG. 4 is a block diagram showing an internal configuration of the registration apparatus 10 shown in FIG. As shown in FIG. 4, the registration device 10 is connected to a camera 19 that images the purchaser. The registration device 10 also includes a store side display unit 11, an operation unit 12, a barcode reader 13, a customer side display unit 14, a receipt printer 15, a communication unit 16, a storage unit 17, and a control unit 18.

  The store-side display unit 11 is a display unit / operation unit for a cashier clerk who is an operator, and includes a touch panel color liquid crystal display or the like. The operation unit 12 includes a plurality of keys such as a numeric keypad, a dedicated key, and a mode key, and is used for registering a product to which no barcode is attached. The barcode reader 13 is a device that reads a barcode attached to a product.

  The customer side display unit 14 includes a fluorescent display tube, a touch panel color liquid crystal display, and the like. The purchaser can confirm the price of goods, the accounting price, etc. by confirming the display contents of the customer side display unit 14. The receipt printer 15 is a printer that prints and issues information relating to a registered product as a registered receipt. The communication unit 16 is a communication interface unit that communicates with the management device 50 via a communication line, and is used when transmitting purchased product data and purchase customer image data to the management device 50.

  The storage unit 17 is a storage device including a flash memory or a hard disk device, and stores product master data 17a and registration log data 17b. The product master data 17a is data in which product names, prices, and the like are associated with product identification information. The registration log data 17b is data indicating a history of data registered by the registration device 10 as purchase product data.

  The control unit 18 is a control unit that controls the registration apparatus 10 as a whole, and includes a product data specifying unit 18a, a transaction price calculation unit 18b, a purchase customer image acquisition unit 18c, a registration processing unit 18d, and a registration receipt issuing unit 18e.

  The product data specifying unit 18a refers to the product master data 17a based on the product identification information indicated by the barcode when the barcode reader 13 reads the barcode, and specifies the product name and price of the product. It is.

  The accounting price calculation unit 18b is a processing unit that calculates the accounting price of purchased product data. The accounting price is the price of the product specified by the product data specifying unit 18a when there is one product to be purchased. If there are a plurality of identical products, the accounting price of the product specified by the product data specifying unit 18a is used. This is the price multiplied by the number of purchases. If a plurality of types of products are specified by the product data specifying unit 18a, the sum of the price of each specified product multiplied by the number of items becomes the accounting price.

  The purchase customer image acquisition unit 18 c is a processing unit that acquires purchase customer image data captured by the camera 19. Specifically, an imaging instruction is issued to the camera 19 to capture the image data of the purchaser, a feature amount calculation process is performed on the imaging result, and a feature amount necessary for specifying the purchaser is obtained. Until the camera 19 repeats imaging. Then, the image data from which the feature quantity necessary for specifying the purchase customer is obtained is set as purchase customer image data.

  The registration processing unit 18d is a processing unit that performs processing for registering purchased product data including the product name, price, and quantity of the product specified by the product data specifying unit 18a and the accounting price calculated by the accounting price calculation unit 18b. The purchase product data is given a registration number for uniquely identifying the purchase product data, and associated with the purchaser image data. The registration processing unit 18d transmits purchase merchandise data to the management device 50 for registration, and adds it to the registration log data 17b as a registration history.

  The registered receipt issuing unit 18e is a processing unit that issues a registered receipt. A registration number for identifying purchased product data is printed on the registration receipt as a barcode. Further, the product name, number, price, and accounting price of the product included in the purchased product data may be printed. The registered receipt is handed over to the purchaser and used for accounting processing by the accounting apparatus 20.

  Next, the internal configuration of the accounting apparatus 20 shown in FIG. 3 will be described. FIG. 5 is a block diagram showing an internal configuration of the accounting apparatus 20 shown in FIG. As shown in FIG. 5, the accounting apparatus 20 includes a display unit 21, an operation unit 22, a registered receipt reader 23, a receipt printer 24, a camera 25, a communication unit 26, a bill processing unit 27a, a coin processing unit 27b, and a card processing unit 27c. The electronic money processing unit 27d, the storage unit 28, and the control unit 29.

  The display unit 21 is a display unit / operation unit for a purchaser who is an operator, and includes a touch panel color liquid crystal display or the like. The operation unit 22 includes a plurality of keys such as a numeric keypad, a dedicated key, and a mode key, and is used for inputting a personal identification number. The registered receipt reader 23 is a device that reads a barcode printed on a registered receipt.

  The receipt printer 24 is a printer that prints an accounting receipt after the accounting is completed. The camera 25 is an imaging device that captures image data of the purchaser who has performed the accounting process. The communication unit 26 is a communication interface unit that communicates with the management apparatus 50 via a communication line, and is used for acquiring purchased product data and notifying accounting results.

  The banknote processing unit 27a is a unit that performs authentication as the authenticity and denomination of the inserted banknote, stock for each denomination, and payout as change. The coin processing unit 27b is a unit that performs authentication of the entered coins and identification of denominations, stock for each denomination, and payout as change. The card processing unit 27c is a unit that reads a credit card or a debit card. The electronic money processing unit 27d is a unit that performs balance reading processing and settlement processing of electronic money associated with a card, a mobile phone terminal, or the like.

  The storage unit 28 is a storage device including a flash memory or a hard disk device, and stores accounting log data 28a. The accounting log data 28 a is data indicating a history of accounting processing by the accounting apparatus 20.

  The control unit 29 is a control unit that controls the accounting apparatus 20 as a whole. The control unit 29 includes a purchased product data acquisition unit 29a, an accounting customer image acquisition unit 29b, an accounting processing unit 29c, and an accounting receipt issue unit 29d.

  The purchased product data acquisition unit 29a is a processing unit that acquires purchased product data corresponding to a registration number from the management device 50 when the registration receipt reader 23 reads the registration number of the registered receipt.

  The customer image acquisition unit 29b is a processing unit that manages the imaging of image data by the camera 25. Specifically, an image capturing instruction is issued to the camera 25 and the image data of the purchaser who has made a transaction is captured. Further, a feature amount calculation process is performed on the imaging result, and the camera 25 is made to repeat imaging until a feature amount necessary for specifying the purchaser is obtained. Then, the image data from which the feature quantity necessary for specifying the purchase customer is obtained is set as the accounting customer image data.

  The accounting processing unit 29c is a processing unit that controls the display of the purchased product data acquired from the management device 50 by the purchased product data acquiring unit 29a on the display unit 21, and performs accounting for the accounting price indicated in the purchased product data. .

  When this accounting process is performed in cash, the cash input from the purchaser is accepted, the money processing unit 27a and the coin processing unit 27b perform denomination identification, calculate the amount of money inserted, and change as necessary. Pay out. When the accounting process is performed with a credit card or a debit card, the card inserted by the card processing unit 27c is read to perform a credit settlement or a debit settlement. The operation unit 22 is used to input a personal identification number required for credit or debit payment. When accounting processing is performed by electronic money settlement, the electronic money processing unit 27d reads the balance of electronic money from a card or a mobile phone terminal, and subtracts and updates the balance by the accounting price.

  When the accounting process is completed, the accounting processing unit 29c transmits the accounting result to the management apparatus 50 and adds it to the accounting log data 28a as an accounting history. The customer image data acquired by the customer image acquisition unit 29b may be associated with the transaction result or transaction log.

  The accounting customer image data can be used when fraud is performed during accounting processing. For example, in the case where fraud such as accounting for only one of the products purchased in the registration process performed by the registration apparatus 10 is divided into two and each is issued, only one of them is accounted for. The customer image data of the purchased customer can be acquired by the accounting device 20 and used as purchase customer image data for an unaccounted registered receipt.

  The accounting receipt issuing unit 29d is a processing unit that issues accounting receipts. On the accounting receipt, the product name, the number of products, the price of the product, the accounting price, the input amount, and the change of the accounted product are printed.

  Next, the internal configuration of the management apparatus 50 shown in FIG. 3 will be described. 6 is a block diagram showing an internal configuration of the management apparatus 50 shown in FIG. As illustrated in FIG. 6, the management device 50 includes a display unit 51, an input unit 52, a communication unit 53, a storage unit 54, and a control unit 55.

  The display unit 51 is a liquid crystal panel, a display device, or the like, and the input unit 52 is a keyboard, a mouse, or the like. The communication unit 53 is a communication interface unit for communicating with the registration device 10, the accounting device 20, and the mobile terminal 30 via a communication line.

  The storage unit 54 is a storage device including a flash memory or a hard disk device, and stores a purchased product database 54a. The purchased product database 54a is a database in which purchased product data received from the registration device 10 is registered. Further, when the accounting process is performed by the accounting apparatus 20, the corresponding purchased product data is erased. Therefore, the purchased product database 54a stored in the storage unit 54 indicates unpurchased purchased product data.

  The control unit 55 is a control unit that totally controls the management device 50, and includes a registration processing unit 55a, a consumption processing unit 55b, a threshold value calculation unit 55c, a determination unit 55d, and a guidance request unit 55e. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby the registration processing unit 55a, The process corresponding to each of the consumption processing unit 55b, the threshold value calculation unit 55c, the determination unit 55d, and the guidance request unit 55e is executed.

  The registration processing unit 55 a is a processing unit that performs a process of additionally registering the purchased product data received from the registration device 10 in the purchased product database 54 a of the storage unit 54. When the registration processing unit 55b receives a registration number from the accounting device 20, the application processing unit 55b transmits purchase product data corresponding to the received registration number to the accounting device 20 and receives a notification of the end of accounting from the accounting device 20. It is a processing unit that erases purchased product data.

  The threshold value calculation unit 55c is a processing unit that calculates a threshold value Th used for determination by the determination unit 55d. Specifically, the number of unaccounted purchased product data is A, the number of accounting devices 20 is B, the average processing time required to complete accounting processing by operating the accounting device 20 is C, and “Th = A ÷ The threshold value Th is calculated from “B × C”. Further, the margin D may be added to set “A ÷ B × C + D” as the threshold Th.

  The determination unit 55d is a processing unit that determines whether or not the elapsed time from the processing time when the purchase product data is registered exceeds the threshold Th for the unprocessed purchase product data registered in the purchase product database 54a.

  For the purchased product data whose elapsed time from the processing time exceeds the threshold Th, the guidance request unit 55e transmits the purchased product data and the purchaser image data associated with the purchased product data to the portable terminal 30 as a guidance request. It is a processing unit.

  FIG. 7 is an explanatory diagram for explaining the purchased product database 54a shown in FIG. As shown in FIG. 7, the purchased product database 54a includes items of a registration number, a registration device number, a processing time, a transaction price, a purchase score, purchase customer image data, transaction information, and remarks.

  The registration number is a number for uniquely identifying the purchased product data. The registered device number is a number for uniquely identifying the registered device that registered the purchased product data. The processing time indicates the time when the purchased product data is registered. The accounting price indicates the accounting price of the purchased product data, and the purchase point indicates the number of products included in the purchased product data. The purchase customer image data is the image data of the purchase customer associated with the purchased product data, and the accounting information indicates whether or not the accounting process has been completed. The remarks indicate the name and number of items purchased.

  FIG. 7 shows a situation where the purchased product data with the registration number “1234” is registered by the registration device 10 with the registration device number “3”. The purchased product data is registered at “10:05”, corresponds to 12 products including one product A and four products B, and the accounting price is “¥ 3,280”. Is shown. In addition, the purchased product data has the accounting information “unaccounted”, that is, the accounting process is not performed.

  Next, a processing procedure by the registration apparatus 10 will be described. FIG. 8 is a flowchart showing a processing procedure of the registration apparatus 10. As shown in FIG. 8, when the registration device 10 receives a registration start operation by a cashier clerk (step S101; Yes), the barcode is pasted on the product by the barcode reader 13 (step S102).

  The product data specifying unit 18a refers to the product master data 17a based on the product identification information indicated by the read barcode, and specifies the product name and price of the product (step S103). The accounting price calculation unit 18b adds the price of the specified product to the accounting price (step S104).

  After adding the transaction price (step S104), the registration device 10 determines whether or not a registration end operation by the cashier clerk has been received (step S105). If the registration end operation by the cashier clerk is not received (step S105; No), the registration device 10 proceeds to barcode reading (step S102).

  On the other hand, if the registration end operation by the cashier clerk is received (step S105; Yes), the purchaser image acquisition unit 18c issues an imaging instruction to the camera 19 to capture the image data of the purchaser (step S106). . The purchase customer image acquisition unit 18c performs a feature amount calculation process on the imaging result, and determines whether the feature amount necessary for specifying the purchase customer has been obtained, that is, whether the image has been captured normally (step S107).

  If the image has not been captured normally (step S107; No), the purchaser image acquisition unit 18c issues an imaging instruction to the camera 19 to capture the image data of the purchaser (step S106). If the image has been captured normally (step S107; Yes), the registration processing unit 18d transmits the purchased product data to the management device 50 for registration, and adds it to the registration log data 17b as a registration history (step S108). Further, the registration receipt issuing unit 18e issues a registration receipt in which a registration number for identifying purchased product data is barcode-printed (step S109), and the process is terminated.

  Next, a processing procedure by the accounting apparatus 20 will be described. FIG. 9 is a flowchart showing the processing procedure of the accounting apparatus 20. As shown in FIG. 9, when the accounting apparatus 20 reads the registered receipt by the registered receipt reader 23 (step S201; Yes), the camera 25 images the operator (step S202), and the purchased product data acquisition unit 29a Purchase product data corresponding to the registration number indicated in the registration receipt is acquired from the management device 50 (step S203).

  The accounting processing unit 29c controls the display of the purchased product data acquired from the management device 50 by the purchased product data acquiring unit 29a (step S204), and waits for input of an approval operation by the operator (step S205). ).

  If an approval operation by the operator is accepted (step S205; Yes), an accounting method is selected based on the operation of the operator (step S206), and accounting processing is executed by the selected accounting method (step S207). Selectable accounting methods are cash accounting, credit card settlement or debit card settlement.

  After the accounting process (step S207), the accounting process unit 29c determines whether or not the accounting process is completed (step S208). If the accounting process is not completed (step S208; No), the accounting method is selected (step S208). The process proceeds to step S206).

  If the accounting process is completed (step S208; Yes), the accounting processing unit 29c transmits the accounting result to the management apparatus 50 (step S209), and the accounting receipt issuing unit 29d issues the accounting receipt (step S210). The process is terminated.

  As for the selection of the accounting method, other than the method of selection input by the operator, the payment mode may be switched to the corresponding payment mode only by reading the payment medium.

  Next, a processing procedure by the management apparatus 50 will be described. FIG. 10 is a flowchart showing the processing procedure of the management apparatus 50. As shown in FIG. 10, when the management device 50 receives the purchased product data from the registration device 10 (step S301; Yes), the management device 50 additionally registers the received purchased product data in the purchased product database 54a (step S302).

  After additional registration (step S302) in the purchased product database 54a or when purchased product data has not been received (step S301; No), the management device 50 has received an accounting result from the accounting device 20 or not. Is determined (step S303). If the accounting result is received (step S303; Yes), the corresponding purchase merchandise data is deleted by the deletion processing unit 55b (step S304).

  After the cancellation (step S304) or if no accounting result has been received (step S303; No), the management device 50 calculates a threshold value by the threshold value calculation unit 55c (step S305). The determination unit 55d determines whether or not the elapsed time from the processing time when the purchased product data is registered exceeds the threshold Th for the unprocessed purchased product data registered in the purchased product database 54a (step S306).

  If there is no purchased product data whose elapsed time from the processing time exceeds the threshold Th (step S306; No), the management device 50 ends the processing. On the other hand, if there is purchased product data whose elapsed time from the processing time exceeds the threshold Th (step S306; Yes), the purchased product data and the customer image data associated with the purchased product data are carried as a guidance request. The data is transmitted to the terminal 30 (step S307), and the process is terminated.

  Next, a processing procedure by the mobile terminal 30 will be described. FIG. 11 is a flowchart illustrating a processing procedure of the mobile terminal 30. As illustrated in FIG. 11, when the mobile terminal 30 receives a guidance request from the management device 50 (step S401; Yes), the mobile terminal 30 acquires purchased product data and purchase customer image data indicated in the guidance request (step S402). ).

  The portable terminal 30 displays the acquired purchase product data and purchase customer image data (step S403), and waits for input of confirmation input by the guide clerk (step S404). If the confirmation input by the guidance clerk is received (step S404; Yes), the portable terminal 30 determines whether or not the termination operation by the guidance clerk is accepted (step S405).

  When the termination operation by the guidance clerk is not received (step S405; No) or when the guidance request is not received (step S401; No), the mobile terminal 30 proceeds to the determination of whether or not the guidance request has been received. (Step S401). And when the termination instruction by the guidance store clerk is received (step S405; Yes), a process is complete | finished.

  In the deletion process, it is not always necessary to delete the data. The data is moved and stored in another file and excluded from the monitoring target, but may be managed so that it can be called up when necessary.

  As described above, in the first embodiment, the camera 19 is installed in the vicinity of the registration device 10 that registers the information of the product designated as the purchase target as purchase product data, and the customer image data is captured, and the purchase product is acquired. Purchased customer image data is stored in association with the data, and the purchased product data is erased when the purchaser operates the accounting device 20 to perform accounting processing. If there is, the guide store clerk transmits the purchase product data and the purchaser image data associated with the purchase product data to the portable terminal 30 carried by the guide store clerk as a guide request. Guidance can be provided.

  In the first embodiment described above, the management device determines a purchaser who needs guidance, and transmits a guidance request to a portable terminal carried by a guidance clerk. However, the portable terminal carried by the guidance clerk. It is good also as a structure which determines the purchase customer who needs guidance. In the second embodiment, a configuration will be described in which a portable terminal carried by a guide clerk determines a purchaser who needs guidance.

  FIG. 12 is an explanatory diagram for explaining the concept of the sales management system according to the second embodiment. In the sales management system shown in FIG. 12, the management device 150 transmits the purchase product data and purchase customer image data received from the registration device 10 to the mobile terminal 130. In addition, the management apparatus 150 transmits the transaction result received from the transaction apparatus 20 to the mobile terminal 130.

  The mobile terminal 130 manages unpurchased purchased product data based on the purchased product data, the purchase customer image data, and the accounting result received from the management device 150, and there is purchased product data for which a predetermined time has passed without accounting. It is determined whether or not. If there is purchased product data for which a predetermined time has passed without accounting, the customer image data corresponding to the purchased product data is displayed and controlled.

  Next, the internal configuration of the management apparatus 150 shown in FIG. 12 will be described. FIG. 13 is a block diagram showing an internal configuration of the management apparatus 150 shown in FIG. As illustrated in FIG. 13, the management device 150 includes a registration processing unit 55 a, a consumption processing unit 55 b, a determination target extraction unit 151, and a notification unit 152 in the control unit 55. Since other configurations and operations are the same as those of the management apparatus 50 shown in the first embodiment, the same components are denoted by the same reference numerals and description thereof is omitted.

  Similar to the first embodiment, the registration processing unit 55 a is a processing unit that performs processing for additionally registering the purchased product data received from the registration device 10 in the purchased product database 54 a of the storage unit 54. When the registration processing unit 55b receives the registration number from the accounting device 20, as in the first embodiment, the application processing unit 55b transmits purchase product data corresponding to the received registration number to the accounting device 20, and ends the accounting from the accounting device 20. Is a processing unit that deletes purchased product data when receiving the notification.

  The determination target extraction unit 151 is a processing unit that extracts purchase product data to be determined by the mobile terminal 130 for registration and deletion of purchase product data. Specifically, when the accounting price is equal to or higher than a predetermined price, the purchased product data is extracted as a determination target.

  The notification unit 152 is a processing unit that notifies the mobile terminal 130. Specifically, when the purchased product data is registered and the purchased product data is extracted as a determination target by the determination target extraction unit 151, the notification unit 152 displays the registered purchase product data and the purchased product data. The purchaser image data corresponding to the data is notified to the mobile terminal 130. In addition, when the purchase merchandise data is erased and the purchase merchandise data is extracted as a determination target by the determination target extraction unit 151, the notification unit 152 accounts for the purchase merchandise data that has been erased. Is notified to the mobile terminal 130.

  Next, a processing procedure by the management apparatus 150 will be described. FIG. 14 is a flowchart illustrating a processing procedure of the management apparatus 150. As shown in FIG. 14, if the management apparatus 150 receives purchase product data from the registration device 10 (step S501; Yes), the management apparatus 150 additionally registers the received purchase product data in the purchase product database 54a (step S502).

  The determination target extraction unit 151 determines whether or not the accounting price of the additionally registered purchased product data is greater than or equal to a predetermined amount (step S503), and if the accounting price is equal to or greater than the predetermined price (step S503; Yes). The purchase product data and purchase customer image data registered in the mobile terminal 130 are notified (step S504).

  After the notification to the mobile terminal 130 (step S504), when the accounting price is less than the predetermined price (step S503; No) or when purchased product data is not received (step S501; No), the management device 150 Determines whether or not an accounting result has been received from the accounting apparatus 20 (step S505). If the accounting result is received (step S505; Yes), the corresponding purchase merchandise data is deleted by the application processing unit 55b (step S506).

  The determination target extraction unit 151 determines whether or not the accounting price of the purchased merchandise data subjected to the application process is greater than or equal to a predetermined amount (step S507), and if the accounting price is equal to or greater than the predetermined price (step S507; Yes). ), The mobile terminal 130 is notified of the accounting result of the purchased merchandise data that has been erased (step S508).

  After the notification to the mobile terminal 130 (step S508), when the accounting price is less than the predetermined price (step S507; No) or when the accounting result has not been received (step S505; No), the management device 150 performs processing. finish.

  Next, the internal configuration of the mobile terminal 130 shown in FIG. 12 will be described. FIG. 15 is a block diagram showing the internal configuration of the mobile terminal 130 shown in FIG. As illustrated in FIG. 15, the mobile terminal 130 includes a display unit 31, an operation unit 32, a wireless communication unit 33, a storage unit 34, and a control unit 35.

  The display unit 31 is a display unit / operation unit for a guide clerk who is an operator, and includes a touch panel color liquid crystal display or the like. The operation unit 32 includes a plurality of keys such as a numeric keypad, a dedicated key, and a mode key. The wireless communication unit 33 is a communication interface unit for communicating with the management device 150 via the wireless device 70 and a communication line.

  The storage unit 34 is a storage device including a flash memory or a hard disk device, and stores a purchased product database 34a. The purchased product database 34a is a database in which purchased product data received from the management apparatus 150 is registered. Further, when the accounting result is received from the management apparatus 150, the corresponding purchased product data is erased. Since the purchase product data and the accounting result extracted as the determination target are transmitted from the management device 150, the purchase product database 34a stored in the storage unit 34 is the unaccounted purchase product data extracted by the management device 150. Will be shown.

  The control unit 35 is a control unit that controls the mobile terminal 130 as a whole, and includes a registration processing unit 131, a consumption processing unit 132, a threshold value calculation unit 133, a determination unit 134, and a guidance processing unit 135. Actually, programs corresponding to these functional units are stored in a ROM or a non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby the registration processing unit 131, Processes corresponding to the consumption processing unit 132, the threshold value calculation unit 133, the determination unit 134, and the guidance processing unit 135 are executed.

  The registration processing unit 131 is a processing unit that performs a process of additionally registering the purchased product data received from the management apparatus 150 in the purchased product database 34 a of the storage unit 34. The application processing unit 132 is a processing unit that, when receiving a transaction result from the management apparatus 150, deletes purchased product data.

  The threshold value calculation unit 133 is a processing unit that calculates a threshold value Th used for determination by the determination unit 134. Specifically, the number of unaccounted purchased product data is A, the number of accounting devices 20 is B, the average processing time required to complete accounting processing by operating the accounting device 20 is C, and “Th = A ÷ The threshold value Th is calculated from “B × C”. Further, the margin D may be added to set “A ÷ B × C + D” as the threshold Th.

  The determination unit 134 is a processing unit that determines whether or not the elapsed time from the processing time when the purchased product data is registered exceeds the threshold Th for the unprocessed purchased product data registered in the purchased product database 34a.

  The guidance processing unit 135 controls the display unit 31 to display the purchased product data and the purchaser image data associated with the purchased product data for the purchased product data whose elapsed time from the processing time exceeds the threshold Th. It is.

  Next, a processing procedure by the mobile terminal 130 will be described. FIG. 16 is a flowchart illustrating a processing procedure of the mobile terminal 130. As illustrated in FIG. 16, when the mobile terminal 130 receives a notification from the management device 150 (step S601; Yes), the mobile terminal 130 updates the purchased product database 34a (step S602). Specifically, when the purchase product data and the customer image data are notified, the purchase product data is registered in the purchase product database 34a. When the accounting result is notified, the purchase product data is deleted. Will be performed.

  After the purchase product database 34a is updated (step S602), the mobile terminal 130 calculates a threshold value by the threshold value calculation unit 133 (step S603). The determination unit 134 determines whether or not the elapsed time from the processing time when the purchased product data is registered exceeds the threshold Th for the unprocessed purchased product data registered in the purchased product database 34a (step S604).

  If there is purchased product data whose elapsed time from the processing time exceeds the threshold Th (step S604; Yes), the customer image data associated with the purchased product data is displayed on the display unit 31 (step S605), and guidance is provided. The process waits for confirmation input by the store clerk (step S606). If the confirmation input by the guidance clerk is received (step S606; Yes), the mobile terminal 130 determines whether or not the termination operation by the guidance clerk is accepted (step S607).

  When the end operation by the information store clerk is not accepted (step S607; No), when there is no purchased product data whose elapsed time from the processing time exceeds the threshold Th (step S604; No), or the notification is received from the management device 150. When there is not (step S601; No), the portable terminal 130 shifts to determination of whether or not a notification is received from the management apparatus 150 (step S601). And when the termination instruction by the guidance store clerk is received (step S607; Yes), a process is complete | finished.

  As described above, in the second embodiment, the mobile terminal 130 carried by the information store clerk receives the notification relating to the registration and deletion of purchased product data from the management device 150 and manages unaccounted purchased product data. When there is purchased product data that has not been accounted for and the predetermined time has elapsed, the purchase customer image data associated with the purchased product data is displayed, so that the guidance clerk can provide efficient guidance. Can do.

  In addition, since the management device 150 extracts purchased product data whose accounting price is equal to or higher than a predetermined price and notifies the mobile terminal 130, the management device 150 reduces the number of purchased product data managed by the mobile terminal 130, and The processing burden can be reduced.

  In addition, as conditions for extracting purchased product data to be notified to the mobile terminal 130 by the management device 150, any condition can be used without being limited to the accounting price. For example, it may be possible to set a flag indicating that guidance is necessary for purchased product data based on an operation of a cashier clerk. This flag can be arbitrarily set when the cashier clerk determines that accounting needs assistance, such as an elderly customer or a customer with a large number of purchases. The management device 150 notifies the mobile terminal 130 about the purchased product data in which the flag is set.

  The guidance based on this flag can also be applied to the configuration of the first embodiment. Moreover, regarding the purchased product data in which the flag is set, display control may be performed on the mobile terminal 30 or 130 regardless of the elapsed time in the unaccounted state.

  Each configuration illustrated in the first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally / physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

  Specifically, in the first and second embodiments, the case where the accounting apparatus 20 performs the accounting process with reference to the purchased product data of the management apparatus 50 has been described. However, the accounting process is performed based on the print contents of the registered receipt. The transaction log may be accumulated, and the transaction log may be transmitted to the management device 50 at a predetermined timing to perform the consumption process. In this case, transmission of the registration log from the registration device 10 can also be performed at a predetermined timing.

  For example, registration and application may be performed when a predetermined time (for example, several minutes) has elapsed since the registration device 10 registered the purchased product data, but it has not been accounted for. Further, registration and consumption may be performed every certain time (for example, 15 minutes). Further, registration and application may be performed at the same time during the closing process, or registration and application may be performed collectively based on the operation of the store clerk.

  Moreover, in the said Example 1 and 2, although the accounting by cash, credit card payment, and debit card payment were illustrated, arbitrary accounting methods, such as payment by a gift certificate, can be used.

  In addition to the above registration number and accounting price, the registration receipt contains arbitrary information such as store name, processing date and time, registration device identification number, cashier clerk identification number, product details, accounting price, and purchase points. Printing can be performed, and the purchaser can visually confirm the registered contents. In addition, a message for prompting accounting by the accounting apparatus 20 may be printed.

  Further, in the second embodiment, the configuration in which the mobile terminal 130 calculates the threshold is shown. However, the management device 150 may calculate the threshold and transmit the calculated threshold to the mobile terminal 130. .

  As described above, the sales management system, the sales management apparatus, and the sales management method according to the present invention provide the purchaser related to the accounting process in the store that separates the registration apparatus and the accounting apparatus and performs the accounting process for the purchaser. This is useful for efficient guidance.

DESCRIPTION OF SYMBOLS 10 Registration apparatus 11 Store side display part 12, 22, 32 Operation part 13 Bar code reader 14 Customer side display part 15, 24 Receipt printer 16, 26, 53 Communication part 17, 28, 34, 54 Storage part 17a Merchandise master data 17b Registration log data 18, 29, 35, 55 Control unit 18a Product data specifying unit 18b Accounting price calculation unit 18c Purchased customer image acquisition unit 18d Registration processing unit 18e Registration receipt issuing unit 19, 25 Camera 20 Accounting device 21, 31, 51 Display Unit 23 Registered receipt reader 27a Bill processing unit 27b Coin processing unit 27c Card processing unit 27d Electronic money processing unit 28a Accounting log data 29a Purchased product data acquisition unit 29b Account customer image acquisition unit 29c Accounting processing unit 29d Accounting receipt issue unit 30, 130 Mobile phone 33 wireless communication unit 34a, 54a purchased product database 50, 150 management device 52 input unit 55a, 131 registration processing unit 55b, 132 consumption processing unit 55c, 133 threshold calculation unit 55d, 134 determination unit 55e guidance request unit 70 wireless device 80 Soccer table 135 Guidance processing unit 151 Judgment target extraction unit 152 Notification unit

Claims (9)

A sales management system having a registration device that performs registration processing of a product to be purchased by operation of a store clerk, and an accounting device that performs accounting processing of a product registered by the registration device by an operation of a purchaser,
Imaging means for imaging the purchaser who requested the registration process;
A management unit that associates and manages information registered by the registration process and image data that has been captured by the imaging unit and obtained a feature quantity that can be specified by the purchaser ;
A display control unit that controls display of image data associated with the product for a product that has been registered by the registration device and for which a predetermined time has elapsed among the products managed by the management unit. Sales management system. The management means includes
Storage means for associating and storing purchased product data corresponding to a product registered by the registration device and image data obtained by the imaging means and having obtained a feature quantity that can be specified by the purchaser ;
2. The sales management system according to claim 1, further comprising: a deleting unit that deletes the purchased product data that has been subjected to the accounting process by the accounting device among the purchased product data stored in the storage unit. A calculation means for calculating the predetermined time by dividing the number of purchased product data managed by the management means by the number of the accounting devices and multiplying the quotient of the division by an accounting processing time by the accounting device; The sales management system according to claim 2, further comprising:   The display control means transmits the image data to a portable terminal carried by an operation assistant store clerk who assists the purchaser in operating the accounting device, and causes the portable terminal to display the image data. Item 4. The sales management system according to item 1, 2 or 3. 3. The sales management system according to claim 2 , wherein the storage unit stores the purchased product data and the image data in association with each other when the accounting price is equal to or greater than a predetermined amount. Set a flag related to the product based on the operation of the registration device by the clerk,
2. The sales according to claim 1 , wherein the display control unit controls display of image data associated with the product for the product for which the flag is set among the products managed by the management unit. Management system. A sales management system having a registration device that performs registration processing of a product to be purchased by operation of a store clerk, and an accounting device that performs accounting processing of a product registered by the registration device by an operation of a purchaser,
Imaging means for imaging the purchaser who requested the registration process;
A management unit that associates and manages information registered by the registration process and image data that has been captured by the imaging unit and obtained a feature quantity that can be specified by the purchaser ;
Flag setting means for setting a flag for the information registered by the registration process;
Sales management comprising: display control means for controlling display of image data associated with the information for which the flag is set by the flag setting means among the products managed by the management means system. Sales management device for managing the sale of products using a registration device that performs registration processing of purchased products by operation of a store clerk, and an accounting device that performs accounting processing of products registered by the registration device by operation of a purchaser Because
A management means for imaging the information registered by the registration process and the image data from which the purchaser who has requested the registration process is imaged and having obtained a feature quantity capable of specifying the purchaser ;
A display control unit that controls display of image data associated with the product for a product that has been registered by the registration device and for which a predetermined time has elapsed among the products managed by the management unit. Sales management device to do. Sales management method for managing the sale of products using a registration device that performs registration processing of purchased products by operation of a store clerk and accounting device that performs accounting processing of products registered by the registration device by operation of a purchaser Because
An imaging step of imaging the purchaser who requested the registration process;
A management process for associating and managing information registered by the registration process and image data obtained by the imaging process and having obtained a feature quantity that can be specified by the purchaser ;
A display control step of controlling display of image data associated with the product for a product that has been registered by the registration device, and for which a predetermined time has elapsed, among the products managed by the management step. Sales management method.

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