JP2019153153A - Order reception program, order reception method, and information processing device - Google Patents

Abstract

To provide an order reception program capable of correcting an input error of a table number.SOLUTION: An order reception program is provided to cause a computer to function as reception means (101) for receiving an instruction to change management information in order data in which a menu having received an order from a customer is associated with management information for managing the order received from the customer, and print instruction means (102) for causing a printing device (20) to print, for order data whose management information has been changed according to an instruction, a first slip on which the management information before the change and the display indicating cancellation of the order received menu are printed and a second slip on which the management information after the change and the order received menu are printed.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an order reception program, an order reception method, and an information processing apparatus.

  In recent years, an order entry system (OES: Order Entry System) in which a store clerk receives a food order using a handy terminal, a tablet terminal, or the like has been introduced in many restaurants such as a pub (for example, Patent Document 1).

JP 2004-234046 A

  When the sales clerk inputs a menu ordered by a customer into the terminal, the order reception system receives an order slip printed with the menu name, the number of orders, and the table number from the printer installed in the kitchen (kitchen) for each menu. It has a function to print one sheet at a time. The order slip is used in the kitchen to grasp a menu to be cooked, and is used as a tag indicating which table the menu is ordered at the time of serving.

  Here, in the order reception system, the store clerk needs to input the table number of the table on which the customer is seated when receiving an order from the customer. However, the store clerk may mistakenly input the table number when receiving an order in a hurry or the like. Since the conventional order receiving system does not have a function of correcting an input error of the table number, the store clerk once inputs an order cancellation to the terminal and then inputs the order with the correct table number again. There was a need.

  However, once the table number is wrong, it is troublesome and time-consuming to once input an order cancellation to the terminal. In addition, if cooking has started in the kitchen according to an order with an incorrect table number, there is a possibility that confusion will be caused by canceling the order.

  The present invention has been made in view of such a situation, and an object thereof is to provide an order receiving program, an order receiving method, and an information processing apparatus capable of correcting an input error of a table number.

  An order receiving program according to an aspect of the present invention instructs a computer to change management information in order data in which a menu received from a customer is associated with management information for managing the order received from the customer. A first voucher on which a reception means for receiving, order information whose management information has been changed by an instruction, prints management information before the change and a display indicating that the menu that received the order is canceled, and the management information after the change And the second voucher on which the ordered menu is printed is made to function as a print instruction means for causing the printing apparatus to print.

  An order reception method according to another aspect of the present invention is an order reception method performed by an information processing apparatus, wherein an order in which a menu received from a customer is associated with management information for managing the order received from the customer A step of receiving an instruction to change the management information in the data, and a display indicating that the management information before the change and the menu that received the order are canceled are printed for the order data whose management information has been changed by the instruction; And causing the printing device to print one slip and a second slip on which the changed management information and the ordered menu are printed.

  An information processing apparatus according to another aspect of the present invention receives an instruction to change management information in order data in which a menu received from a customer is associated with management information for managing the order received from the customer A first voucher indicating that the management information before the change and the menu that received the order are canceled for the order data whose management information has been changed by the instruction, the management information after the change, and the menu that received the order A printing instruction unit that causes the printing apparatus to print the second slip shown.

  According to the present invention, it is possible to provide an order receiving program, an order receiving method, and an information processing apparatus capable of correcting an input error of a table number.

It is a figure which shows an example of the system configuration | structure of the order management system which concerns on embodiment. It is a figure which shows the hardware structural example of a terminal and a management server. It is a figure which shows the function structural example of a terminal. It is a figure which shows the function structural example of a management server. It is a sequence diagram which shows an example of the process sequence which an order management system performs. It is a figure which shows the example of a screen displayed on a terminal. It is a figure which shows the example of a screen displayed on a terminal. It is a figure which shows an example of order management information. It is a figure which shows the specific example of an order slip and a cancellation slip.

  A preferred embodiment of the present invention will be described with reference to the accompanying drawings. In addition, in each figure, what attached | subjected the same code | symbol has the same or similar structure.

<System configuration>
FIG. 1 is a diagram illustrating an example of a system configuration of an order management system according to an embodiment. As shown in FIG. 1, the order management system according to the present embodiment is a system that supports ordering and serving work in a store, and includes a terminal 10, a printer 20, and a management server 30. The terminal 10, the printer 20, and the management server 30 are connected via a wireless or wired communication network N, and can communicate with each other. Although one terminal 10 is illustrated in FIG. 1, a plurality of terminals 10 may be included.

  The order management system according to the embodiment is assumed to be used in a store in a form that manages orders received from customers who have visited the store using management information given in predetermined units, such as restaurants. Yes. The management information given in a predetermined unit is, for example, a table number or a table name in the case of a store in which one or more customers visit a store and manage orders for each table. . In the case of a store that guides one or more customers to a room and manages the order for each room, the room number or the room name. In the case of a store where each customer is seated on a seat such as a counter and the order is managed for each seat, the seat number or the seat name. In the following description, it is assumed that the management information is a table number. Moreover, the management server 30 can distinguish and manage orders from customers for each store by communicating with the terminal 10 used in each of the plurality of stores.

  The terminal 10 is a device used by a store clerk. For example, a function for receiving an order from a customer, a function for displaying order details, a function for displaying and analyzing sales in a store, and inputting and displaying customer data. And / or a function of registering and updating a product handled in a store. An application for causing the terminal 10 to function as a terminal in the order management system is installed in the terminal 10, and the store clerk starts the application on the terminal 10, thereby providing various types of the terminal 10 according to the present embodiment. Can be used.

  For example, a table number list, a menu list, etc. are displayed on the screen of the terminal 10, and when the store clerk receives an order from a customer, the order is specified by specifying the customer's table number and the order contents received from the customer on the screen. Can be accepted. As the terminal 10, for example, any computer having a communication function, such as a smartphone, a dedicated order receiving terminal, a tablet terminal, and a notebook PC (Personal Computer) can be used.

  The printer 20 is installed mainly in a kitchen, and when an order is received from a customer, the printer 20 outputs an order slip on which the menu name, the order number, and the table number of the received menu are printed. Here, one order slip is output for each menu. That is, one menu name, the number of orders, and the table number are printed on one order slip, and a plurality of menu names are not printed on one order slip. For example, if a customer at the 2nd table orders 3 draft beers and 1 salad, an order slip printed as “2nd table, 3 draft beers” and “2nd table, 1 salad” One printed order slip is output from the printer 20.

  For example, a kitchen clerk who prepares a drink prepares 3 draft beers while looking at one order slip printed as "No. 2 table, 3 draft beers", and prepares 3 draft beers along with the order slip. Give it to the sales staff. The salesclerk at the restaurant serves 3 draft beers on the 2nd table while viewing the order slip. Similarly, the kitchen clerk who prepares the dish prepares one salad while looking at one order slip printed as “No. 2 table, 1 salad,” and the prepared salad slip. At the same time, give it to the salesclerk. The salesclerk at the restaurant distributes one salad to the second table while viewing the order slip.

  The management server 30 is a device that realizes various functions for supporting ordering / distribution operations in a store in cooperation with the terminal 10, functions for managing orders received from customers at the terminal 10, and sales data in the store Management and analysis function, customer data and product data handled at the store. For example, when the customer visits the management server 30, the table number of the table on which the customer is seated and the number of customers are received from the terminal 10 and stored in the database. Further, when a customer orders a menu, the order data in which the received menu is associated with the table number is received from the terminal 10 and stored in the database. Further, when a request for referring to the order data is received from the terminal 10, the received order data is transmitted to the terminal 10.

  The management server 30 may be one or a plurality of physical or virtual servers, or may be a cloud server. The communication network N may include a local communication network in the store and a communication network outside the store including the Internet. The management server 30 may be configured to connect to a network that can be accessed from each store such as the Internet, so that the management server 30 collectively manages ordering / layout operations at a plurality of stores.

  Here, as described above, it is assumed that the store clerk inputs an incorrect table number when receiving an order from a customer. Therefore, the order management system according to the present embodiment provides a function capable of correcting only the table number on the screen displaying the order contents once received. Further, when the table number is corrected, an order slip indicating that the order is canceled in the table of the table number before the change from the printer 20, and the order canceled in the table of the table number after the change And a function for collectively printing an order slip indicating that the same order has been placed.

<Hardware configuration>
FIG. 2 is a diagram illustrating a hardware configuration example of the terminal 10 and the management server 30. The terminal 10 and the management server 30 perform a CPU (Central Processing Unit) 11, a storage device 12 such as a memory, a communication IF (Interface) 13 that performs wired or wireless communication, an input device 14 that receives an input operation, and outputs information. An output device 15 is included. The input device 14 is, for example, a touch panel or a keyboard, and the output device 15 is, for example, a touch panel or a display. Each functional unit described in functional block configurations of the terminal 10 and the management server 30 described later is a process that the program stored in the storage device 12 (corresponding to the “application” described above in the case of the terminal 10) is executed by the CPU 11. Can be realized. The program can be stored in a non-temporary recording medium, for example.

<Functional configuration>
FIG. 3 is a diagram illustrating a functional configuration example of the terminal 10. The terminal 10 includes a display unit 100, an input unit 101, and a print instruction unit 102.

  The display unit 100 causes the output device 15 of the terminal 10 to display various screens for supporting ordering and serving at a store, such as a screen for receiving an order from a customer and a screen for displaying order contents.

  The input unit 101 receives various inputs from the store clerk and transmits the input data (input contents) to the management server 30. For example, the input unit 101 receives an input of a menu and a table number received from a store clerk and associates the received menu with a table number (hereinafter referred to as “order data”). Is transmitted to the management server 30. More specifically, the “order received menu” includes a menu name (product name) and the number of orders. In addition, the input unit 101 receives an instruction to change the table number in the order data from the store clerk, and transmits the changed table number to the management server 30.

  The input unit 101 may accept various inputs on a screen that the display unit 100 displays on the touch panel. In the present embodiment, the display unit 100 and the input unit 101 may be collectively referred to as “accepting unit” or “accepting unit”.

  The print instructing unit 102 instructs the printer 20 to print the order slip on which the menu and the table number received by the input unit 101 are printed. In addition, when the print instruction unit 102 receives an instruction to change the table number from the input unit 101, the print instruction unit 102 cancels the table number before the change and the menu that received the order for the order data with the changed table number. Is displayed on the printer 20 so as to print a cancellation slip (first slip) on which the display of the information is printed, and a new order slip (second slip) on which the changed table number and the ordered menu are printed. Instruct.

  Note that when the order data includes a plurality of menus, the print instruction unit 102 may instruct the printer 20 to continuously print a cancellation slip (first slip) for each menu. Further, when the order data includes a plurality of menus, the print instruction unit 102 may instruct the printer 20 to continuously print new order slips (second slips) for each menu. Alternatively, the print instruction unit 102 may instruct the printer 20 to print a new order slip (second slip) after printing the cancellation slip (first slip).

  FIG. 4 is a diagram illustrating a functional configuration example of the management server 30. The management server 30 includes an order management unit 300, a change processing unit 301, and a storage unit 302. The storage unit 302 associates order management information, which is a database for storing order data transmitted from the terminal 10, with the table number of each table in the store and the number of customers seated in the table of the table number. Manages table information that is a database to be stored. In addition to the functional units shown in FIG. 4, the management server 30 is a functional unit for realizing a function for managing and analyzing sales data in a store, a function for managing customer data and product data handled in the store, and the like. May be provided.

  The order management unit 300 receives order data from the terminal 10 and stores the received order data in the order management information. When receiving a request for referring to the menu ordered by the customer from the terminal 10, the order data having the table number designated from the terminal 10 is acquired from the order management information and transmitted to the terminal 10.

  When receiving an instruction from the terminal 10 to change the table number in the order data, the change processing unit 301 changes the table number of the instructed order data to the table number designated from the terminal 10.

  The functional configuration examples of the terminal 10 and the management server 30 have been described above. However, in the order management system according to the embodiment, the functional units included in the terminal 10 and the management server 30 are not limited to the examples illustrated in FIGS. 3 and 4. . For example, the management server 30 may be configured to include the print instruction unit 102 included in the terminal 10 and the management server 30 may instruct the printer 20 to print an order slip. Further, for example, the terminal 10 may be provided with each functional unit included in the management server 30 and the management server 30 may be omitted. In the present embodiment, the terminal 10 may be referred to as an “information processing apparatus”, and the terminal 10 and the management server 30 may be collectively referred to as an “information processing apparatus”.

<Processing procedure>
FIG. 5 is a sequence diagram illustrating an example of a processing procedure performed by the order management system. The processing procedure from step S100 to step S105 is a processing procedure when the clerk accepts a new order from the customer. The processing procedure from step S110 to step S119 is a table after the clerk receives the order from the customer. This is a processing procedure when the table number is corrected by recognizing that the number is entered incorrectly.

  First, when receiving the order from the customer, the store clerk inputs the customer table number, the menu name of the menu received from the customer, and the number of orders on the order reception screen displayed on the terminal 10 (S100). When the input is completed, the terminal 10 transmits the order data in which the menu (the menu name and the number of orders) that received the order is associated with the table number (S101). The management server 30 stores the received order data in the order management information (S102). Subsequently, when the processing procedure of step S102 is completed, the management server 30 acquires the number of customers corresponding to the table number that received the order from the table information, and includes the number of customers in the information indicating that the reception of the order has been completed. To the terminal 10 (S103).

  When the terminal 10 receives information indicating that the reception of the order has been completed from the management server 30, the terminal 10 prints an order slip on which the received menu (menu name and number of orders), table number, and number of customers are printed. The printer 20 is instructed to do so (S104). In response to the instruction, the printer 20 prints an order slip (S105). FIG. 9A shows an example of an order slip. The example of FIG. 9A shows an output example when the customer of the first table orders one P suite, one P caramel, one P white, and one P strobe. There are perforations between the order slips C1 and C2, between C2 and C3, and between C3 and C4, and the store clerk can easily separate the order slips C1, C2, C3, and C4.

  Next, assume that the store clerk notices that the table number has been entered incorrectly. First, the store clerk designates the table number entered in error on the screen of the terminal 10, and instructs the terminal 10 to display the ordered menu list of the table number (S110). The terminal 10 instructs the management server 30 to transmit the order data of the designated table number (S111), and the management server 30 acquires the order data of the designated table number from the order management information and obtains the terminal 10 (S112). The terminal 10 displays the received order data on the screen (S113).

  FIG. 6 shows a screen display example. In the screen shown in FIG. 6A, the store clerk presses the icon B10 for displaying the past order history, and then presses the icon B11 for the table number (the first table in this case) entered by mistake. When the icon B11 is pressed, the terminal 10 executes the processing procedure of step S110 in FIG. When the terminal 10 receives the order data in the processing procedure in step S112, the terminal 10 displays a screen (first screen) for displaying the ordered menu shown in FIG. 6B in the processing procedure in step S113. In FIG. 6B, the table number before the change is displayed in the display area 200, and the ordered menu is displayed in the display area 201.

  When the order is divided into several times in the table number before the change, the order time may be displayed on the screen shown in FIG. 6B in addition to the ordered menu. In this case, the order date and time may be included in the order data transmitted from the management server 30 in the processing procedure of step S111.

  Next, the store clerk instructs on the screen of the terminal 10 to change the table number entered incorrectly to the correct table number (S114). Upon receiving the instruction, the terminal 10 transmits a message requesting the change of the order data table number to the management server 30 (S115). The message includes the table number before the change and the table number after the change.

  FIG. 7 shows a screen display example. FIG. 7A shows an example of a screen (second screen) for accepting a table number change. For example, the screen may be displayed when a predetermined operation (for example, long-pressing an area where nothing is displayed) is performed on the screen of FIG. In addition, when an order is made in several times in the table number before the change, the predetermined operation is, for example, a long press on the area where the order time related to the order whose table number is to be changed is displayed It may be. When the clerk presses the icon B20 with the correct table number (here, number 9) as shown in FIG. 7A, the table number is changed and the order slip is printed as shown in FIG. 7B. Transition to a screen instructing that. When the icon B30 is pressed, the terminal 10 executes the processing procedure of step S115 in FIG.

  When the management server 30 receives the message requesting the change of the table number, the management server 30 changes the table number of the order data stored in the order management information (S116). For example, it is assumed that the order management information shown in FIG. In this case, when receiving a message instructing to change the table number of the order data with the table number 1 to 9, the management server 30 stores the order management information as shown in FIG. Among them, the table number of the order data whose table number is 1 is changed to 9. Returning to FIG.

  When the management server 30 updates the table number of the order management information, the message indicating that the change of the table number is completed includes the number of customers of the table number before the change and the number of customers of the table number after the change. It transmits to the terminal 10 (S117). The terminal 10 includes a cancellation slip on which the menu name, the number of orders, the table number before change, and the number of customers included in the order data received in the processing procedure in step S112 are printed, and the order data received in the processing procedure in step S112. The printer 20 is instructed to continuously print all the new order slips printed with the menu name, the number of orders, the changed table number, and the number of customers included in (S118). The printer 20 outputs the instructed cancellation slip for each menu, and outputs a new order slip for each menu after completion of the output of the cancellation slip (S119).

  FIG. 9B shows an example of a cancellation slip. Cancellation slips are printed in a different format than order slips. Thereby, the kitchen clerk can recognize at a glance that it is a cancellation slip. There are perforations between the cancellation slips D1 and D2, between D2 and D3, and between D3 and D4, and the store clerk can easily separate the cancellation slips D1, D2, D3, and D4.

  FIG. 9C shows an example of a new order slip. The new order slip is output in the same format as the order slip shown in FIG. In other words, the new order slip is the same as the order slip that would have been output when the store clerk received the order from the customer and correctly entered the table number. There are perforations between the order slips E1 and E2, between E2 and E3, and between E3 and E4, and the store clerk can easily separate the order slips E1, E2, E3, and E4.

  As shown in FIGS. 9B and 9C, the printer 20 continuously outputs a cancellation slip for each menu and an order slip for each menu. Specifically, a total of eight slips shown in FIGS. 9B and 9C are continuously output from the printer 20. This allows the kitchen clerk to see both the cancellation slip and the new order slip at the same time, so that the menu once ordered is not canceled but the table number is incorrect. can do.

<Summary>
The embodiment has been described above. According to the present embodiment, even if the store clerk inputs the table number at the time of accepting the order, the procedure is such that once the order cancellation is input to the terminal, the order is input again with the correct table number. Without doing so, it is possible to immediately correct only the table number.

  In this embodiment, the printer 20 continuously outputs a cancellation slip and a new order slip. As a result, the kitchen clerk can recognize that the table number is an error without matching the order slip and the cancellation slip one by one. In addition, since the kitchen clerk can immediately recognize that the table number was incorrect, even if the kitchen has started cooking in accordance with the order with the incorrect table number, It is possible to suppress the occurrence of a situation in which cooking is stopped due to a misunderstanding that has been canceled.

  In the present embodiment, the terminal 10 instructs the printer 20 to continuously output a cancellation slip for each menu and a new order slip for each menu. Thus, for example, when the timing when a certain store clerk corrects a table number overlaps with the timing when another store clerk receives an order at another table, there is a difference between the cancellation slip and the new order slip. It is possible to eliminate that the order slip of the order received at the table is sandwiched and printed. This eliminates the need for the kitchen clerk to remove the sandwiched order slips and collate the order slips and cancellation slips one by one, thereby suppressing the confusion of the clerk that may occur in the kitchen. Become.

<Supplementary items>
The embodiments described above are for facilitating the understanding of the present invention, and are not intended to limit the present invention. The flowcharts, sequences, and elements included in the embodiments, and the arrangement, materials, conditions, shapes, sizes, and the like included in the embodiments are not limited to those illustrated, but can be changed as appropriate. In addition, the structures shown in different embodiments can be partially replaced or combined.

  DESCRIPTION OF SYMBOLS 10 ... Terminal, 11 ... CPU, 12 ... Storage device, 13 ... Communication IF, 14 ... Input device, 15 ... Output device, 20 ... Printer, 30 ... Management server, 100 ... Display part, 101 ... Input part, 102 ... Print Instruction unit, 300 ... order management unit, 301 ... change processing unit, 302 ... storage unit

Claims (7)

Computer
Receiving means for receiving an instruction to change the management information in the order data in which the menu received from the customer and the management information for managing the order received from the customer are associated;
For the order data whose management information has been changed in accordance with the instruction, the first slip on which the management information before the change and the display indicating the cancellation of the received menu are printed, the management information after the change and the order are displayed. Print instruction means for causing the printing apparatus to print the second slip on which the received menu is printed;
Order acceptance program to function. The first slip is printed for each menu that has been ordered,
The printing instruction means instructs the printing apparatus to continuously print the first slip for each menu when the order data includes a plurality of menus;
The order reception program according to claim 1. The second slip is printed for each menu that has been ordered,
The printing instruction means instructs the printing apparatus to continuously print the second slip for each menu when the order data includes a plurality of menus;
The order reception program according to claim 1 or 2. The printing instruction means instructs the printing apparatus to print the second slip after printing the first slip.
The order reception program according to any one of claims 1 to 3. The receiving means displays a first screen that displays a menu that has been ordered in the order data and management information before the change, and management information after the change when a predetermined operation is performed on the first screen. A second screen for accepting designation of the management information is displayed, and the management information designated on the second screen is accepted as management information after the change.
The order reception program according to any one of claims 1 to 4. An order receiving method performed by an information processing apparatus,
Receiving an instruction to change the management information in the order data in which the menu received from the customer is associated with the management information for managing the order received from the customer;
For the order data whose management information has been changed in accordance with the instruction, the first slip on which the management information before the change and the display indicating the cancellation of the received menu are printed, the management information after the change and the order are displayed. Causing the printing device to print a second slip on which the received menu is printed;
Order receiving method including. A receiving unit for receiving an instruction to change management information in order data in which a menu received from a customer and management information for managing the order received from the customer are associated;
For the order data whose management information has been changed by the instruction, the management information before the change and the first slip indicating that the order received menu is canceled, the management information after the change and the menu received the order are shown. A print instruction unit for causing the printing apparatus to print the second slip;
An information processing apparatus.