JP2019086922A - Arrangement management device, arrangement management method, arrangement management system, and arrangement management program - Google Patents

Abstract

To enable the arrangement of a customer in a seat, a room, or the like by considering a balance between work efficiency of a service provider and the correspondence to customer needs without generating the time and labor of procedures due to an additional reservation or visiting customer reception to a customer.SOLUTION: An arrangement management device for managing the arrangement of each customer in order to arrange a plurality of customers at a plurality of positions in a facility for providing services, respectively includes: a storage part for storing a plurality of arrangement patterns for arranging a plurality of customers to be arranged at a plurality of positions, respectively in association with a plurality of predetermined conditions; a reception part for receiving an input of a condition; an arrangement pattern setting part for acquiring an arrangement pattern associated with the received condition from the storage part, and setting the acquired arrangement pattern; a position determination part for applying the set arrangement pattern to determine a position for arranging the customer to be arranged; and an output part for outputting the determined position.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an arrangement management apparatus, an arrangement management system, an arrangement management method, and an arrangement management program for managing the arrangement of each customer in order to arrange a plurality of customers in a plurality of positions, in particular, reducing the work of service providers and The present invention relates to a placement management apparatus, a placement management system, a placement management method, and a placement management program capable of reflecting customer needs.

  Conventionally, in a facility such as a restaurant providing a seat and a booth to a customer, seat reservation method for simplifying the seat and table allocation so as to reduce the work of sorting the seat and the table by the employee accompanying the reservation Many have been proposed (for example, Patent Document 1).

  For example, in the seat reservation method described in Patent Document 1, a reservation management table in which the reservation is empty is automatically created based on the position information of the seat of the store, and when there is a reservation, the empty seat is searched to make a reservation A technique is disclosed that automatically creates a reservation management table simply by registering completed and entering the layout information of the seats in the store. Further, according to Patent Document 2, when a customer visits a store when full, the number of reserved persons, smoking, presence or absence of desired seat, etc. are questioned by automatic voice, and an answer is input from the customer's voice or keyboard. A method of accepting a waiting for guidance is disclosed.

  In addition, in order to propose a seat reservation method that reflects the needs and desires of the customer, a reservation acceptance method and the like for deciding on a seat to reserve by prioritizing the desire of the customer has also been proposed (for example, Patent Document 3). Specifically, in Patent Document 2, the in-store seat layout input from the mobile terminal of the store is displayed on the mobile terminal of the customer, and the customer designates a seat from among vacant seats and makes a reservation, and designated information A seat reservation method is disclosed that notifies mobile terminals of stores and other customers.

JP 2003-288399 Japanese Patent Application Publication No. 2003-216765 JP, 2017-102880, A

  However, in the methods of managing seat reservation and visit reception according to Patent Documents 1 and 2, it is a method in which the work efficiency on the service provider side is emphasized, or any method in which the response to customer needs and requests is emphasized. As a result, it can not meet both the service provider's work efficiency and the needs and desires of customers. In the seat reservation method described in Patent Document 3, it is premised that the customer carries a communication device such as a mobile terminal, but all the customers carry the communication device such as a mobile terminal. Not necessarily. Also, in order to perform reservation processing, it is necessary to install a specific application on the mobile terminal, or communication is restricted due to the status of the communication radio wave, the remaining charge of the mobile terminal, etc. Would not be able to easily make a seat reservation.

  Therefore, the present invention takes into consideration the balance between the service provider's work efficiency and the response to the customer needs without causing the customer to perform additional reservations or the procedure involved with the reception of a store visit, and takes the customer into the seat or room etc. It is an object of the present invention to provide an arrangement management apparatus, an arrangement management method, an arrangement management system, and an arrangement management program capable of arranging the

  In order to solve the above problems, a placement management device according to the present invention is a placement management device that manages the placement of each customer in order to place a plurality of customers at a plurality of positions in a facility where services are provided. A storage unit for storing a plurality of arrangement patterns for arranging a plurality of customers to be arranged at a plurality of positions in association with a plurality of predetermined conditions; a reception unit for receiving an input of the conditions; The arrangement pattern setting unit for acquiring the arrangement pattern associated with the storage unit from the storage unit and setting the acquired arrangement pattern, and determining the position for arranging the customer to be arranged by applying the set arrangement pattern And an output unit for outputting the determined position.

  According to the present invention, it is possible to improve both the working efficiency of the service provider and the needs and satisfaction of the customer.

FIG. 1 is a diagram showing an example of the overall configuration of a placement management system according to a first embodiment. FIG. 2 is a block diagram showing functional configurations of a placement management system and a terminal device according to Embodiment 1. FIG. 7 is a diagram showing an example of correspondence between modes and arrangement patterns in the first embodiment. FIG. 7 is a view showing an example of an arrangement pattern for each mode in the first embodiment. 5 is a flowchart showing processing of determining an arrangement position by the arrangement management server in the first embodiment. FIG. 14 is a block diagram showing an example of functional configurations of a placement management server and a terminal device in Embodiment 2. It is a figure which shows the corresponding example of the input information which shows the degree of congestion which concerns on Embodiment 2, and an arrangement | positioning pattern. It is a figure which shows the corresponding example of the input information which shows the noise level which concerns on Embodiment 2, and an arrangement | positioning pattern. FIG. 14 is a diagram showing an example of correspondence between input information indicating preference levels and arrangement patterns according to the second embodiment. FIG. 13 is a diagram showing an example of correspondence between input information indicating a degree of support according to the second embodiment and an arrangement pattern. It is a flowchart which shows the process which determines the arrangement | positioning position by the arrangement | positioning management server in Embodiment 2. FIG. It is a block diagram which shows the function structure of the arrangement | positioning management apparatus in other embodiment. FIG. 18 is a hardware configuration diagram showing an example of a computer that implements the function of the placement management device in the first embodiment and the second embodiment.

(Embodiment 1)
Hereinafter, an embodiment of a placement management system, a placement management apparatus, a placement management method, and a placement management program according to the first embodiment of the present invention will be described using the drawings. The present invention is not limited by the embodiment.

  First, an example of the configuration of the arrangement management system according to the first embodiment will be described. FIG. 1 is a diagram showing an example of the overall configuration of a deployment management system according to the first embodiment. As shown in FIG. 1, the layout management system 1 according to the first embodiment includes a layout management server 100 that manages seats and booths to be allocated to customers in a facility such as a store, and information input associated with reception of reservations and visits at walk-in. Terminal devices 200 operated by a store manager or an employee, etc. are communicably connected via the network 10. In addition, each part of these arrangement | positioning management systems is connected so that communication is possible via arbitrary communication paths.

  FIG. 2 is a block diagram showing an example of functional configurations of the placement management server and the terminal device in the first embodiment. As shown in FIG. 2, the placement management server 100 includes a control unit 101, a storage unit 110, and a communication control interface unit 120.

  The storage unit 110 stores an arrangement pattern database 111, a change condition database 112, and a facility layout database 113.

  A plurality of arrangement patterns are stored in the arrangement pattern database 111 in association with a plurality of predetermined modes (conditions). Here, the arrangement pattern is a pattern indicating the position and order in which customers are arranged in a seat, a room, or a booth in a facility. Moreover, although a restaurant is illustrated and demonstrated as a plant | facility with which a service is provided in Embodiment 1, the plant | facility in this invention is not limited to this. Specifically, it may be any facility where services are provided along with allocation and room arrangement for each customer, and accommodation facilities such as hotels, and entertainment facilities such as tennis courts and karaoke are also included in the facilities in the present invention. Be The arrangement pattern stored in the arrangement pattern database 111 can be customized, and a facility manager or the like can register a desired arrangement pattern in advance.

  FIG. 3 is a diagram showing an example of correspondence between modes and arrangement patterns. As shown in FIG. 3, there are “high-class store” mode, “Japanese-style bar” mode, “discount store” mode, “drink bar” mode and the like as mode types.

  Moreover, FIG. 4 is a figure which shows an example of the arrangement | positioning pattern for every mode in a restaurant. In each of FIGS. 4A to 4D, numbers indicating the layout in the store and the order of the table in which the customers are arranged are attached. In the restaurant shown in each figure, the terrace is planted and the layout on the terrace side is a layout where the view can be viewed.

  FIG. 4A is an example of the arrangement pattern “a” associated with the “high-class store” mode in the correspondence example shown in FIG. 3. In the arrangement pattern “a”, it is the terrace side where you can enjoy the view, and the table farthest from the cash register where customers may be crowded by waiting and accounting etc. It is defined that the table of 1 is placed first. In addition, the second and subsequent arrangement positions are similarly set to be arranged with every other sheet vacant, and arranged in order from the table on the terrace side.

  FIG. 4B is an example of the arrangement pattern “b” associated with the “Japanese-style bar” mode in the correspondence example shown in FIG. 3. In the arrangement pattern “b”, a plurality of tables are grouped and zoned, and after the arrangement on the tables in one zone is filled, the order is shifted to the arrangement on the tables in the next zone. As a result, in a restaurant such as a tavern where the number of customers per group is likely to be more than that of customers in high-end shops, zones divided into groups may be provided or only certain zones may be designated as single customer zones. It can be arranged in another zone. In this case, although the arrangement order for each table is shown in FIG. 4B, as another example, the arrangement order for each zone may be defined. As a result, the employees can be collectively served to the customers in the group, so that the business efficiency can be improved, and the discomfort due to the difference in the volume of conversation between the customers having different usages of the restaurant can be alleviated.

  FIG. 4C is an example of the arrangement pattern “c” associated with the “discount store” mode in the correspondence example shown in FIG. In the arrangement pattern “c”, the arrangement order is determined in the order in which the distance to the table centering on the entrance of the kitchen is short. As shown in FIG. 4C, the table in the shortest distance from the entrance of the kitchen is the first arrangement order, and the distances from the entrance of the kitchen to the table are sequentially shorter or the distances are approximately the same The order of easy distribution is determined in consideration of the presence or absence of the level difference. As a result, in a restaurant where customers eat at a relatively low price and in a short time, it is possible to improve the efficiency of delivery and cleaning by employees.

  FIG. 4D is an example of the arrangement pattern “d” associated with the “drink bar” mode in the correspondence example shown in FIG. 3. In the arrangement pattern "d", a drink bar is installed along the kitchen. In the arrangement pattern (d), the arrangement order is determined in order from the position where the drink bar is installed, with the drink bar at the center. This can improve the efficiency of the cleaning up by the employee as well as the efficiency of serving the drink by the customer.

  Further, the change condition database 112 stores predetermined change conditions. Here, the change condition is a condition for changing the application of the set arrangement pattern, and the change condition indicating the change from the set arrangement pattern to another arrangement pattern and the application of the set arrangement pattern There is a change condition that indicates the release of For example, the change condition database 112 includes, as a change condition indicating a change, “set to the arrangement pattern“ b ”in the case of group reserved by 20 or more people”. In addition, in the change condition database 112, "the unit price of payment per customer is 10000 yen or more", "the age of the customer is 65 years or more", and "the number of unoccupied seats in the store is 10" as the change condition indicating cancellation. "Less than percent". Furthermore, as an optional condition to be specified when the change condition indicating cancellation is satisfied, “If the number of remaining vacant seats in the store is 10% or less, request to the customer to join” is registered.

  Further, the facility layout database 113 stores layout information indicating a floor plan including a table, a seat, a room, or a booth in the facility. For example, if the type of facility is a restaurant, it is a room plan of a restaurant with a table to be arranged as shown in FIG. 4, and if it is a hotel, a room plan of a room with room to be distributed. In the case of a tennis court, for example, a map of the court where the court to be allocated is shown.

  The control unit 101 includes a reception unit 102, an arrangement pattern setting unit 103, a determination unit 104, a position determination unit 105, an output information generation unit 106, and an output control unit 107.

  The reception unit 102 receives, via the communication control interface unit 120, information input from the input unit 232 of the terminal device 200 by a store manager, an employee, or the like. For example, the reception unit 102 may receive information on the type of mode, information on the customer of the received reservation, and information obtained when the customer visits a walk-in without making a reservation in advance (for example, reception ledger, point card, specific application (Information obtained by the check-in function), information on the provided service, etc. Further, the receiving unit 102 receives an output request for an arrangement pattern including layout information of a facility from the terminal device 200 via the communication control interface unit 120, and stores the layout information in the facility layout information database 113. Here, the layout information of the facility is, for example, a layout in which the floor plan of each store is shown, and the output request of the arrangement pattern is a request for outputting the arrangement pattern according to the layout.

  The arrangement pattern setting unit 103 acquires, from the arrangement pattern database 111, an arrangement pattern associated with the mode in which the selection is received by the reception unit 102, and sets the acquired arrangement pattern as an arrangement pattern to be applied in the process of arrangement determination. Do. Further, the arrangement pattern is common regardless of the facility shape, and the arrangement pattern setting unit 103 generates the arrangement pattern according to the layout of the facility, and then generates the arrangement pattern generated. Set When the receiving unit 102 receives an output request for an arrangement pattern from the terminal device 200, an arrangement pattern according to the facility layout is generated from the facility layout information, and the generated arrangement pattern is stored in the arrangement pattern database 111. . Here, even if the layout pattern generated by the layout pattern setting unit 103 is a layout different from the layout shown in FIG. 4, a kitchen, a terrace (or a space having an aesthetic appearance instead of this), or a store entrance Each mode is also an arrangement pattern corresponding to the purpose, centering on a target such as.

  The determination unit 104 refers to the change condition database 112 and determines whether the information input by the reception unit 102 corresponds to the change condition stored in the change condition database 112. For example, when the receiving unit 102 receives 70 as the information on the customer, the determining unit 104 determines that “70 or older” is registered in the change condition stored in the change condition database 112. It is determined that the arrangement pattern set by the pattern setting unit 103 is not applied.

  The position determination unit 105 determines the arrangement position of a seat, a table, a room, a booth, or the like to be allocated to the customer in accordance with the pattern shown in the arrangement pattern set by the pattern setting unit 103. In addition, when the determination unit 104 determines that the arrangement pattern is not to be applied, the position determination unit 105 does not apply the arrangement pattern. In this case, the store manager or the employee determines the appropriate placement position. On the other hand, as another example, the storage unit 110 may be configured to store, along with the change condition indicating release, an arrangement position designated when the change condition indicating release is satisfied. In this case, the position determination unit 105 determines the arrangement position as an arrangement position to be allocated to the customer.

  The output information generation unit 106 generates a layout in the facility of the arrangement position determined by the position determination unit 105. Specifically, the output information generation unit 106 acquires layout information stored in the facility layout information 113, and marks the arrangement position determined by the position determination unit 105 on a floor plan or a map included in the layout information. Generate a layout screen for output.

  The output control unit 107 transmits the layout screen information generated by the output information generation unit 106 to the terminal device 200 via the communication control interface unit 120.

  The communication control interface unit 120 is an interface connected to a communication device (not shown) such as an antenna or a router connected to a communication line or a telephone line. That is, the communication control interface unit 120 has a function of communicating data with an external device such as the terminal device 200 via the communication line.

  Next, the functional configuration of the terminal device 200 will be described. The terminal device 200 includes a control unit 201, a storage unit 210, a communication control interface unit 220, an input / output control interface unit 230, a display unit 231, and an input unit 232.

  The input unit 232 is a keyboard or the like for inputting information by an operation from a facility manager or an employee such as an employee, and when the customer accepts a reservation from the customer by telephone or the Internet at the facility or when the customer visits by walk-in. , Information on booking and information obtained at the time of visit are input. Further, the display unit 231 is a display configured of a liquid crystal screen or the like, a monitor, or a screen or the like for outputting information such as a touch panel. The input / output control interface unit 230 controls the input unit 232 and the display unit 231.

  The control unit 201 includes an input information receiving unit 202 and an output control unit 203. The input information reception unit 202 receives the information input from the input unit 232, and stores the received information in the storage unit 110. The output control unit 203 outputs, to the display unit 231, output information and the like such as a facility layout indicating the arrangement position transmitted from the arrangement management device 100.

  The communication control interface unit 220 is an interface connected to a communication device (not shown) such as an antenna or a router connected to a communication line or a telephone line. The communication control interface unit 220 has a function of communicating data with the placement management server 100 or the like via a communication line.

  Next, the process of determining the arrangement position by the arrangement management server 100 will be described. FIG. 5 is a flowchart showing processing of determining the arrangement position by the arrangement management server 100 according to the first embodiment. In addition, in the flowchart shown in FIG. 5, although the case where the reservation is received by the terminal device 200 is illustrated, it is not limited to this, You may be a reception acceptance by no advance reservation.

  The receiving unit 102 of the placement management server 100 receives an input of a mode from the terminal device 200 via the communication control interface unit 120 (step S10). Here, the receiving unit 102 of the placement management server 100 may receive, in addition to the mode, information on a customer related to a reservation received by the terminal device 200. For example, if the facility is a restaurant, it may be the type and unit price of the ordered food, the age of the customer, the number of people in one group, and the like.

  The layout pattern setting unit 103 of the layout management server 100 acquires a layout pattern corresponding to the mode received at step S10 from the layout pattern database 111 of the storage unit 110, and determines the layout position acquired. It sets as an arrangement | positioning pattern applied to (step S11).

  The determination unit 104 of the placement management server 100 refers to the change condition database 112 and determines whether the information regarding the customer received from the terminal device 200 corresponds to the change condition and whether to change or cancel the application of the placement pattern ( Step S12). For example, when the information on the customer includes the age of the customer “70”, the determination unit 104 of the placement management server 100 corresponds to the change condition because “65 or older” is registered in the change condition indicating cancellation. Then, the determination is made (Step S12: Yes), and the application of the arrangement pattern is canceled (Step S14). On the other hand, when the information on the customer includes the age of the customer "20", the determination unit 104 of the placement management server 100 does not correspond to "65 or over" registered in the change condition indicating cancellation (step S12). No: The arrangement position is determined according to the arrangement pattern set in step S11 without canceling the application of the arrangement pattern (step S13).

  The output information generation unit 106 of the placement management server 100 generates output information to be output from the terminal device 200 (step S15). Specifically, when the output information generation unit 106 of the placement management server 100 determines that the information regarding the customer received from the terminal device 200 does not correspond to the change condition in step S12 (step S12: No), the storage unit The layout information of the facility is acquired from the facility layout information database 113 of 110, and a layout screen in which the arrangement position determined in step S13 is marked is generated on the floor plan or the map included in the acquired layout information. Further, when the application of the arrangement pattern is changed or canceled in step S14, the output information generation unit 106 of the arrangement management server 100 generates output information indicating that the arrangement position can not be determined (step S15).

  The output control unit 107 of the placement management server 100 transmits an instruction to display the output information generated in step S15 to the terminal device 200 via the communication control interface unit 120, and the output information is output to the display unit 231 of the terminal device 200. Is displayed (step S16), and the process ends.

  Thus, according to the first embodiment, it is possible to improve the work efficiency of the employee especially according to the operating situation of the facility, and to meet the customer needs according to the facility situation and the customer situation.

Second Embodiment
Next, an embodiment of a layout management system, a layout management apparatus, a layout management method, and a layout management program according to a second embodiment of the present invention will be described. The present invention is not limited by the embodiment. The same components as those of the first embodiment are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 6 is a block diagram showing an example of functional configurations of a deployment management server and a terminal device according to the second embodiment. As shown in FIG. 6, the placement management server 300 includes a control unit 301, a storage unit 310, and a communication control interface unit 120.

  The storage unit 310 stores an arrangement pattern database 311, a change condition database 312, and a facility layout information database 113. The arrangement pattern database 311 stores a plurality of arrangement patterns in association with a plurality of predetermined information (conditions). Here, the predetermined information is information related to a reservation accepted by the facility or information obtained when the customer walks in, and information related to the customer (age, number of people in one group, etc.), and the service ordered It includes information (type of dishes, unit price per customer, etc.).

  FIG. 7 is a diagram showing an example of correspondence between input information indicating the degree of congestion and an arrangement pattern. In FIG. 7, the number of employees, weekdays and holidays, morning, lunch and dinner etc. are registered as input information indicating the degree of congestion. Alphabets of arrangement patterns a to d in FIG. 7 correspond to the alphabets of FIGS. 4A to 4D described in the first embodiment, respectively.

  The day of the week and the time zone are registered in FIG. 7 as input information indicating the degree of congestion of the facility. For example, the arrangement pattern “a” is associated with “weekday”, and the arrangement pattern “a” corresponds to the arrangement pattern associated with the “high-class store” mode in FIG. 4A. For example, in a restaurant where weekdays are less than half the number of reservations compared to public holidays, the facility manager can be configured by adopting a layout pattern that does not use every other table placed on the customer. Can provide more space for customers. Similarly for the time zone, the arrangement pattern "d" is associated with "morning", and the arrangement pattern "d" is the arrangement pattern associated with the "drink bar" mode in FIG. 4 (d). It corresponds to For example, there is a restaurant where morning meal is provided, such as free coffee or breakfast buffet. In such a restaurant, as in the "drink bar" mode, arranging the tables in the order from the place where the self-service food and drink are prepared becomes an efficient arrangement pattern for the customer.

  FIG. 8 is a diagram showing an example of correspondence between input information indicating noise level and an arrangement pattern. In FIG. 8, the number of persons in the group, the attribute of the customer, the purpose of use, and the past information are registered as input information indicating the noise level. Alphabets of arrangement patterns a to d in FIG. 8 correspond to the alphabets of FIGS. 4A to 4D described in the first embodiment, respectively. In FIG. 8, the arrangement pattern “b” is associated with “five or more persons in one group”, and the arrangement pattern “b” is associated with the “Japanese-style bar” mode in FIG. 4 (b). It corresponds to a pattern. As an example, when one group is five or more customers, it is statistically increased that the volume of conversation increases as the amount of conversation increases as compared with the group having two conversations. In this case, as in the “Japanese-style pub” mode, by arranging a plurality of tables for each area, it is possible to provide an area separated from a customer who enjoys a meal quietly by four or less people. This makes it unnecessary for customers who have a large number of people in the group to ask for a reduction in the volume of the conversation, and for the small number of customers to enjoy the meal comfortably without giving discomfort to the volume of the large conversation. be able to.

  FIG. 9 is a view showing a correspondence example of input information indicating the degree of preferential treatment and an arrangement pattern. In FIG. 9, the customer unit price, the number of revisited floors, and the usage purpose are registered as input information indicating the degree of benefit. Further, the alphabets of the arrangement patterns a to d in FIG. 9 correspond to the alphabets of FIGS. 4A to 4D described in the first embodiment, respectively. In FIG. 9, the arrangement pattern "a" is associated with "customer unit price 10000 yen or more", "revisiting frequency 5 times or more", and "anniversary", and the arrangement pattern "a" is shown in FIG. ) Corresponds to the arrangement pattern associated with the “high-end store” mode. As an example, when the usage of the restaurant is an anniversary celebration, it is statistically assumed that customers often request special dishes or high quality services different from ordinary meals. In this case, a wider space can be provided as a meal space by adopting an arrangement pattern in which every other table placed on the customer is not used, as in the “high-class store” mode.

  FIG. 10 is a diagram showing an example of correspondence between input information indicating the degree of support and an arrangement pattern. In FIG. 10, as input information indicating the degree of support, information on the body of the customer who needs to be supported depending on the situation is registered. The alphabets of the arrangement patterns a to d in FIG. 10 correspond to the alphabets in FIGS. 4 (a) to 4 (d) described in the first embodiment, respectively. Further, in FIG. 10, the arrangement pattern “d” is associated with “disability”, “70 years of age or older”, “babys with infants”, and “pregnant”, and the arrangement pattern “d” is illustrated in FIG. ) Corresponds to the arrangement pattern associated with the “drink bar” mode. For example, in the area where a drink bar is shown in FIG. 4 (d), the distance is close to the employee who is waiting and the customer needs support for eating. By arranging from the table, it is possible to respond promptly to the needs of the customer. Also, in the area where the drink bar is shown in Fig. 4 (d), baby chairs, reading glasses, cushions, toys, etc. that can be lent to customers who need support are prepared, and the customers who need support will be accompanied. It may be a form that can be borrowed by a person from time to time.

  In FIGS. 7 to 10, the arrangement pattern is associated with each item of the input information indicating the degree of congestion, the degree of noise, the degree of favor, and the degree of support, but as another example, the degree of congestion, the degree of noise, Weighting may be performed for each predetermined item indicating the degree of preference and the degree of support, and may be expressed as an index. For example, the congestion index includes items of day of the week, public holidays, time of day, usage, and is weighted according to the contents of each item. Similarly, the noise level index, the priority level index, and the support level index each include predetermined items and are weighted in advance according to the contents of the respective items. Then, each of a congestion degree index, a noise degree index, a preference degree index, and a support degree index may be obtained from input information, and an arrangement pattern corresponding to the highest index among them may be used as an arrangement pattern to be applied. This allows the placement position to be determined in more detail in consideration of the customer needs and the balance of the entire customer in the restaurant.

  Further, the change condition database 312 stores predetermined change conditions. For example, in the change condition database 112, “30 or more target persons for arrangement” is registered as a change condition indicating cancellation.

  The control unit 301 includes a reception unit 102, an arrangement pattern setting unit 303, a determination unit 304, a position determination unit 305, an output information generation unit 106, and an output control unit 107.

  The arrangement pattern setting unit 303 acquires, from the arrangement pattern database 311, an arrangement pattern associated with the information received by the reception unit 102, and sets the acquired arrangement pattern as an arrangement pattern to be applied in the arrangement determination process. Do. Further, each time the receiving unit 102 receives an input of information, the arrangement pattern setting unit 303 refers to the arrangement pattern database 311 and updates the arrangement pattern already set in the previous process to the acquired arrangement pattern.

  The determination unit 304 refers to the change condition database 312 and determines whether the information input by the reception unit 102 corresponds to the change condition stored in the change condition database 312. For example, it is assumed that the information on the customer accepted by the accepting unit 102 includes the number of people “10” in one group. If 10 people are newly added, and the number of people to be placed at the facility exceeds 30, the determination unit 304 corresponds to the change condition “cancellation target number of people 30 or more” indicating cancellation, so the placement pattern It is determined that the arrangement pattern set by the setting unit 103 is not applied.

  The position determination unit 305 determines the arrangement position of a seat, a table, a room, a booth or the like to be allocated to the customer in accordance with the arrangement order shown in the arrangement pattern updated by the arrangement pattern setting unit 303. In addition, when the determination unit 304 determines that the arrangement pattern is not to be applied, the position determination unit 305 does not apply the arrangement pattern. In this case, the store manager or the employee determines the appropriate placement position. On the other hand, as another example, the storage unit 310 may store, along with the change condition indicating release, an arrangement position designated when the change condition indicating release is satisfied. In this case, the position determination unit 305 determines the arrangement position as an arrangement position to be allocated to the customer.

  Next, the functional configuration of the terminal device 400 will be described. The terminal device 400 includes a control unit 401, a storage unit 210, a communication control interface unit 220, an input / output control interface unit 230, a display unit 231, and an input unit 232.

  The control unit 401 includes an input information receiving unit 402 and an output control unit 203. The input information reception unit 402 receives the information input from the input unit 232, and stores the received information in the storage unit 106. The input information reception unit 402 receives information on a customer from the input unit 232 at the time of reservation or reception, and transmits the received information to the arrangement management server 300 via the communication control interface unit 220. Here, if the facility is a restaurant, the information on the customer includes the day of the week (weekday, public holiday), time zone (morning, lunch, dinner), details of the group of customers (number of people in the group), age of customers, etc. Be

  Next, the process of determining the arrangement position by the arrangement management server 300 will be described. FIG. 11 is a flowchart showing processing of determining the arrangement position by the arrangement management server 300 in the second embodiment.

  The receiving unit 102 of the placement management server 300 receives an input of information from the terminal device 400 via the communication control interface unit 120 (step S20). For example, if the facility is a restaurant, it may be the type and unit price of the ordered food, the age of the customer, the number of people in the group, and the like.

  The layout pattern setting unit 303 of the layout management server 300 acquires a layout pattern corresponding to the information received in step S20 from the layout pattern database 311 of the storage unit 310, and determines the layout position acquired. It sets as an arrangement | positioning pattern applied to (step S21).

  The determination unit 304 of the placement management server 300 refers to the change condition database 312, and determines whether the information regarding the customer received from the terminal device 400 corresponds to the change condition and whether to cancel the application of the placement pattern (step S22). ). For example, the determination unit 304 of the placement management server 300 is a case where “the number of people in the group is 10” is included in the information about the customer, and the number of people to be placed in the facility by newly adding 10 people. Exceeds 30. In this case, the determination unit 304 of the placement management server 300 determines that the change condition is met because it corresponds to the change condition “30 or more target persons for placement” indicating cancellation (step S22: Yes), and applies the placement pattern. It cancels (step S24).

  On the other hand, the determination unit 304 of the placement management server 300 is a case where “two people in the group” is included in the information related to the customer, and the number of people to be placed in the facility by newly adding two people. Shall not exceed 30. In this case, the determination unit 304 of the placement management server 300 does not correspond to “30 or more target persons for placement” of the change condition indicating release (step S22: No), without releasing the application of the placement pattern. The arrangement position is determined according to the arrangement pattern set in S21 (step S23).

  The output information generation unit 106 of the placement management server 300 generates output information to be output from the terminal device 400 (step S25). Specifically, when the output information generation unit 106 of the placement management server 300 determines that the information regarding the customer received from the terminal device 400 does not correspond to the change condition in step S22 (step S22: No), the storage unit The layout information of the facility is acquired from the facility layout information database 113, and a layout screen in which the arrangement position determined in step S23 is marked is generated on the floor plan or the map included in the acquired layout information. Further, when the application of the layout pattern is changed or canceled in step S24 (step S22: Yes), the output information generation unit 106 of the layout management server 300 changes the change condition. Output information according to the changed arrangement pattern based on the above or output information indicating that the arrangement position can not be determined is generated (step S25).

  The output control unit 107 of the placement management server 300 transmits an instruction to display the output information generated in step S25 to the terminal device 400 via the communication control interface unit 120, and the output information is output to the display unit 231 of the terminal device 400. Is displayed (step S26), and the process ends.

  As described above, according to the second embodiment, it is possible to correspond to the needs and desires of individual customers in more detail, and to arrange the customers in consideration of the balance of the overall customer comfort in the facility. it can.

(Other embodiments)
In the first and second embodiments, the placement management system 1 and the placement management system 2 that perform placement management processing by the placement management apparatus communicating with the terminals are shown as specific examples, but the present invention is not limited to this. The processing may be performed by a stand-alone type placement management device.

  FIG. 12 is a block diagram showing a functional configuration of a placement management device in another embodiment. As shown in FIG. 12, the placement management device 500 includes a control unit 501, a storage unit 510, a communication control interface unit 520, an input / output interface unit 530, a display unit 531, and an input unit 532. . Here, the communication control interface unit 520 is an interface connected to a communication device (not shown) such as an antenna or a router connected to a communication line or a telephone line, but the arrangement management device 500 is an external device. And the communication control interface unit 520 may not be provided. In addition, since the input / output interface unit 530, the display unit 531, and the input unit 532 correspond to each unit in the first and second embodiments, the description will be omitted.

  The storage unit 510 stores an arrangement pattern database 511, a change condition database 512, and a facility layout information database 513. The arrangement pattern database 511, the change condition database 512, and the facility layout information database 513 correspond to the respective units in the first or second embodiment, and thus the description thereof is omitted.

  The control unit 501 includes a reception unit 502, an arrangement pattern setting unit 503, a determination unit 504, a position determination unit 505, an output information generation unit 506, and an output control unit 507.

  The reception unit 502 acquires the information input to the input unit 532 via the input / output interface unit 530, and receives the input information. The output control unit 507 displays the layout screen for output generated by the output information generation unit 506 on the display unit 531 via the input / output interface unit 530. Note that the arrangement pattern setting unit 503, the determination unit 504, the position determination unit 505, and the output information generation unit 506 correspond to the respective units in the first or second embodiment, and thus the description will be omitted.

  Next, the process of determining the arrangement position by the arrangement management device 500 will be described. The process of determining the arrangement position by the arrangement management apparatus 500 is also the same as the flowchart in FIG. 5 and FIG. 11 showing the process by the arrangement management server 100, 300 described in the first embodiment. Different steps in FIG. 11 will be described.

  The receiving unit 502 of the placement management device 500 receives an input of the mode or information input to the input unit 532 via the input / output interface unit 530 (steps S10 and S20). Further, the output control unit 507 of the placement management device 500 causes the display unit 531 to display the output information generated in step S15 or step S25 via the input / output interface unit 530 (step S16, step S26), End the process.

  As described above, in the present embodiment, the arrangement management process is performed in a stand-alone type without performing cooperation with the external device, and the arrangement management process is performed by a single device without the communication control interface unit 520. Can be performed.

  FIG. 13 is a hardware configuration diagram showing an example of a computer 20 capable of realizing the arrangement management apparatus 100, 300, 500 according to the first embodiment, the second embodiment and the other modes. As shown in FIG. 13, the computer 20 includes a central processing unit (CPU) 21, a random access memory (RAM) 22, a read only memory (ROM) 23, a hard disk drive (HDD) 24, and a communication interface (I / F). 25, an input / output interface (I / F) 26, and a media interface (I / F) 27.

  The CPU 21 operates according to a program stored in the ROM 23 or the HDD 24, and controls each part. The ROM 23 stores a boot program executed by the CPU 21 when the computer 20 starts up, a program depending on the hardware of the computer 20, and the like.

  The HDD 24 stores programs executed by the CPU 21 and data used by the programs. The communication interface 25 sends the data received from the external device to the CPU 21 through the communication line, and transmits the data generated by the CPU 21 to the external device through the communication line.

  The CPU 21 controls an output device such as a display or a printer and an input device such as a keyboard or a mouse through the input / output interface 26. The CPU 21 acquires data from the input device via the input / output interface 26. The CPU 21 also outputs the generated data to an output device via the input / output interface 26.

  The media interface 27 reads the program or data stored in the storage medium 28 and provides it to the CPU 21 via the RAM 22. The CPU 21 loads the program from the storage medium 28 via the media interface 27 onto the RAM 22 and executes the loaded program. The storage medium 28 is, for example, an optical storage medium such as a DVD (Digital Versatile Disc), a magnetic storage medium, a semiconductor memory, or the like.

  When the computer 20 functions as the arrangement management apparatus 100, 300, 500 in the first embodiment, the second embodiment and the other modes, the CPU 21 of the computer 20 executes the program loaded on the RAM 22 to receive the receiving unit 102. The functions of arrangement pattern setting units 103, 303, 503, determination units 104, 304, 504, position determination units 105, 305, 505, output information generation units 106, 506, and output control units 107, 507 are realized. The HDD 24 also stores data in the arrangement pattern databases 111, 311, 511, the change condition databases 112, 312, 512, and the facility layout information 113, 513.

  The placement management program is a file in an installable format or an executable format, and used as a computer-readable storage medium such as a CD-ROM, a CD-R, a memory card, a DVD (Digital Versatile Disk), and a flexible disk (FD). It is stored and provided. The CPU 21 of the computer 20 reads these programs from the storage medium via the media interface 27 and executes them, but as another example, they may acquire these programs from an external device through a communication line. Good.

  The placement management program may be, for example, a script language such as ActionScript, JavaScript (registered trademark), Python, Ruby, a compiler language such as C language, C ++, C #, Objective-C, Swift, or Java (registered trademark). It can be implemented using

  The present invention places a customer in a seat or a room in consideration of the balance between the service provider's work efficiency and the response to the customer needs without causing the customer additional work of reservation or reception procedures. Have the effect of

1, 2 arrangement management system 10 network 100, 300 arrangement management server 101, 201, 301, 401, 501 control unit 102, 502 reception unit 103, 303, 503 arrangement pattern setting unit 104, 304, 504 judgment unit 105, 305, 505 position determination unit 106, 506 output information generation unit 107, 203, 507 output control unit 110, 210, 310, 510 storage unit 111, 311, 511 arrangement pattern DB
112, 312, 512 Change condition DB
113, 513 Facility layout information DB
120, 220, 520 communication control interface unit 200, 400 terminal device 202, 402 input information receiving unit 230, 530 input / output control interface unit 231, 531 display unit 232, 532 input unit 500 arrangement management device

Claims (14)

An arrangement management apparatus for managing the arrangement of each customer in order to arrange a plurality of customers at a plurality of positions in a facility where services are provided,
A storage unit that stores a plurality of arrangement patterns for arranging a plurality of customers to be arranged at the plurality of positions in association with a plurality of predetermined conditions;
A reception unit that receives an input of the condition;
An arrangement pattern setting unit which acquires the arrangement pattern associated with the received condition from the storage unit and sets the acquired arrangement pattern;
A position determination unit that determines a position at which a customer to be placed is placed by applying the set placement pattern;
An output unit that outputs the determined position;
An arrangement management device comprising: The predetermined condition is a predetermined mode, and
The storage unit stores a plurality of the arrangement patterns in association with a plurality of modes.
The reception unit receives the selection of the mode.
The arrangement pattern setting unit acquires the arrangement pattern associated with the received mode from the storage unit, and sets the acquired arrangement pattern.
The arrangement management device according to claim 1, characterized in that The predetermined condition is predetermined information, and
The storage unit stores a plurality of the predetermined patterns in association with a plurality of the arrangement patterns, and
The receiving unit receives an input of the information;
The arrangement pattern setting unit acquires the arrangement pattern corresponding to the received information from the storage unit, and sets the acquired arrangement pattern.
The arrangement management device according to claim 1, characterized in that The storage unit stores a predetermined change condition for changing the application of the arrangement pattern,
The receiving unit receives an input of information on a customer to be placed.
The information processing apparatus further includes a determination unit that determines whether the received information on the customer corresponds to the change condition.
When it is determined that the received information corresponds to the change condition, the position determination unit changes application of the arrangement pattern set by the arrangement pattern setting unit.
The arrangement management device according to any one of claims 1 to 3, characterized in that The change condition is that the number of customers to be arranged is a predetermined number or more,
The determination unit determines that the number of customers to be arranged is determined to be equal to or more than a predetermined number by adding the number of accepted customers to the number of customers to be arranged. Changing the application of the pattern,
The arrangement management device according to claim 4, wherein The change condition is at least one of the type of service provided or the type of customer requiring predetermined support for providing the service.
When the determination unit determines that the attribute of the service included in the received information on the customer corresponds to the type of the service, or the attribute of the customer included in the received information on the customer is the customer Changing the application of the set arrangement pattern when it is determined that the type is applicable;
The arrangement management device according to claim 5, characterized in that: The arrangement pattern is common regardless of the facility shape, and is generated according to the layout of the facility,
The arrangement management device according to any one of claims 1 to 6, characterized in that The information may be congestion information indicating a degree of congestion including at least one of the number of employees and an average stay time of a customer receiving service in the facility.
The arrangement management device according to any one of claims 3 to 6, characterized in that The information is noise information indicating a noise level including at least one of the number of customers in a group of customers receiving service, an attribute of the customer receiving services, and a use application of a facility.
The arrangement management device according to any one of claims 3 to 6, characterized in that The information is preferential information indicating a degree of preferential treatment including at least one of a unit price of a service to be provided, usage of the facility, and the number of visits to the facility,
The storage unit stores the arrangement pattern in association with the preferential treatment information.
The arrangement management device according to any one of claims 3 to 5, characterized in that The information is support information indicating a support degree including an attribute of the customer who receives the support,
The storage unit stores the arrangement pattern in association with the support information.
The arrangement management device according to any one of claims 3 to 5, characterized in that A placement management method in a placement management apparatus, which manages placement of each customer in order to place a plurality of customers at a plurality of positions in a facility where services are provided.
Storing, in association with a plurality of predetermined conditions, a plurality of arrangement patterns for respectively arranging a plurality of customers to be arranged in the plurality of positions;
A reception step for receiving the input of the condition;
An arrangement pattern setting step of acquiring the arrangement pattern associated with the accepted condition from the storage unit and setting the acquired arrangement pattern;
A position determining step of determining a position at which a customer to be arranged is arranged by applying the set arrangement pattern;
And D. an output step of outputting the determined position. A terminal device that manages a facility to which the service is provided;
A deployment management server connected to the terminal device via a network and communicably connected, for managing the deployment to a customer to be deployed in the facility;
The deployment management server is
A storage unit that stores a plurality of arrangement patterns for arranging a plurality of customers to be arranged at the plurality of positions in association with a plurality of predetermined conditions;
A reception unit that receives an input of the condition;
An arrangement pattern setting unit which acquires the arrangement pattern associated with the received condition from the storage unit and sets the acquired arrangement pattern;
A position determination unit that determines a position at which a customer to be placed is placed by applying the set placement pattern;
An output unit for outputting the determined position to the terminal device. An arrangement management device for managing the arrangement of each customer in order to respectively arrange a plurality of customers at a plurality of positions in a facility where the service is provided;
A storage function for storing a plurality of arrangement patterns for respectively arranging a plurality of customers to be arranged at the plurality of positions in association with a plurality of predetermined conditions;
A reception function for receiving the input of the condition;
An arrangement pattern setting function of acquiring the arrangement pattern associated with the accepted condition from the storage unit and setting the acquired arrangement pattern;
A position determination function that determines a position at which a customer to be placed is placed by applying a set placement pattern;
An output function that outputs the determined position;
An arrangement management program characterized by realizing.

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