JP2019061534A - Job manual management system, management program, management device, and management method - Google Patents

Abstract

To provide a management system, a program, a device, and a management method for job manuals, which facilitate and speed up the creation or browsing of job manuals used in various stores such as restaurants and contribute to efficiency improvement of job operations performed in stores or the like.SOLUTION: Provided are a storage unit 12 configured to store a first database (job manual sample DB 14) storing job manual samples 20-1 to 20-N and a second database (job manual DB 16) storing user's job manuals 22-1 to 22-N, and a processing unit 10 configured to request job information 24-1 to 24-N required to edit a job manual sample in response to a request for selecting the job manual sample from the first database, create a job manual using the job information and the job manual sample, store the created job manual in the second database, and send out a job manual specified by a user from the second database.SELECTED DRAWING: Figure 1

Description

The present invention relates to, for example, a management technique such as preparation and viewing of a business manual utilized in cooking of food, a restaurant which provides cooking products, and the like.

The restaurant operations include food procurement, cooking, provision of cooking items, etc. In the store, various operations such as floor operation, kitchen operation, setting and maintenance of appliances such as kitchen equipment and air conditioners included. Floor services include the guidance of visitors, the distribution of food, collection of dishes after eating and drinking, accounting, and counting. Kitchen services include cooking, dishwashing and food management. Setting and maintenance of equipment includes setting of kitchen equipment and various in-store equipment and energy saving management. As mentioned above, the business of restaurants is diverse.
Regarding management of such a store, etc., based on position information emitted by the mobile terminal of the worker, work information generated by recognizing the sound emitted by the worker, and time information, instruction information for the next work to the mobile terminal of the worker Management methods, management programs, and management systems that provide the following.
The model request acquisition unit acquires a template data from the template data in the template storage area in response to a template selection request from the manual creator regarding creation and browsing of the electronic manual, and the model screen display unit displays the template screen and is completed. It is known that a manual storage unit associates manual page information created by a manual creator with screen display setting information included in the acquired template data and stores it as completed manual data (for example, Patent Document 2). .
It is known to issue the task of obviating the step-by-step browsing of the electronic manual and the progress of the work to a specific user selected in advance regarding management of the delivery and progress of such electronic manual (for example, Patent Document 3).

JP, 2010-191555, A JP, 2006-338516, A JP, 2016-45689, A

  By the way, regardless of the store scale, the restaurant business spans a wide range of operations such as kitchen business, floor business, food management, and personal management. We can not ignore the management such as the manager such as the manager, the person in charge of cooking, who is in charge of the kitchen work and the floor work, and the person in charge of the information desk. Employees include part-time employees as well as regular employees. Floor operations include operations that are extremely important for store management, such as customer service and reception, but it is essential to expand these not only to regular employees but also to part-time employees, but the content of each individual task is individual There is a problem that the quality of service to customers is questioned if the content of the service is different depending on the employee, among others, depending on the sense of trust.

A business manual that describes the contents of the business that should be performed by employees such as managers, employees, and part-time workers and the corresponding prescriptions is effective in achieving uniform and efficient business operations.
However, the content of the operation varies depending on the type of business, the scale, the product, etc., and there is a problem that it is difficult to improve the content of the operation with the standardized operation manual. In relatively small stores such as restaurants, it is difficult to create a business manual suitable for the shop, and there is a problem that a practical business manual can not be realized.

In the preparation or browsing of conventional electronic manuals (for example, Patent Documents 2 and 3), there is a problem that the circumstances unique to a store such as a restaurant are not considered at all, and the practicability in the store such as a restaurant is poor. is there.
Therefore, in view of the above problems, an object of the present invention is to facilitate and speed up the creation or browsing of a business manual used in various stores such as restaurants, and to contribute to the improvement of the efficiency of business operations in stores and the like.

In order to achieve the above object, according to one aspect of the work manual management system of the present invention, a first database for storing work manual samples, and a storage unit for storing a second database for storing work manuals of users. When a request for selecting a task manual sample is made from the first database, task information necessary for editing the task manual sample is requested, and the task manual of the user is created using the task information and the task manual sample. And a processing unit for storing in the second database, and sending out the task manual specified for the user from the second database at the request of the user.
In the work manual management system, the storage unit may further store a third database storing work information necessary for each work information item specified by the work manual sample selected by the user.
In the business manual management system, the business information includes image information including a moving image or a still image representing the business of the user, document information for describing the business, response information including a customer's response, and operation of an apparatus used for the business. Information, maintenance information or setting information, energy saving information including energy saving in the work, management information including inventory control of food or ordering support may be included.
In the business manual management system, the processing unit may update the business manual by revising the business manual sample or updating the business information.
The work manual management system may further include an information terminal connected to the processing unit wirelessly or by wire to input the work information or user information, and present the work manual transmitted from the processing unit.
In the work manual management system, a first access right capable of an operation including a change of the work manual, and a second access right only a browsing operation of the work manual are set, and the manager is notified of the first Grant the second access right and the second access right, grant only the second access right to the employee who belongs to the administrator, and invalidate the operation that belongs to the first access right from the employee You may

In order to achieve the above object, according to one aspect of the business manual management program of the present invention, there is provided a first database for storing business manual samples, and a storage function for storing a second database for storing user's business manuals. When a request for selecting a task manual sample is made from the first database, task information necessary for editing the task manual sample is requested, and the task manual of the user is created using the task information and the task manual sample. And causes the computer to realize the processing function of transmitting the task manual specified for the user from the second database according to the user's request.
In the above-mentioned work manual management program, further, a first access right capable of an operation including a change of the work manual, a function of setting a second access right capable of only a browsing operation of the work manual, an administrator A function of granting the first access right and the second access right to an employee belonging to the administrator and giving only the second access right, and the first access right from the employee The computer may realize the function of invalidating the operation belonging to.

  In order to achieve the above object, according to one aspect of the work manual management device of the present invention, there is provided a work manual management device for realizing a work manual management system by a computer, which is a first database storing work manual samples. In response to a request for selecting a task manual sample from the first database, the task information required for editing the task manual sample is requested together with a storage unit for storing a second database for storing the task manual of the user. The operation manual of the user is created using the operation information and the operation manual sample, and stored in the second database, and the operation manual specified for the user is transmitted from the second database at the request of the user. Server with processing unit and wired or not In a communication unit to be connected, comprises operations manual selection information to be provided to the server, input means for inputting said business information or user information, the information presenting means for presenting the business documentation from the server.

In order to achieve the above object, according to one aspect of the business manual management method of the present invention, there is provided a business manual management method for causing a computer to execute a business manual management system, which comprises the first database stored in the storage unit. A step of requesting selection of a task manual sample, a step of requesting task information necessary for editing the task manual sample from the processing unit in response to the selection request, the processing portion processing the task information and the task manual sample Creating a user's job manual using the program, storing the job manual in the second database in association with the user, and sending the job manual from the second database at the request of the user .

According to the present invention, any of the following effects can be obtained.
(1) It is possible to easily or quickly create and provide a work manual according to the contents and needs of the store's work, and an employee can browse as needed and carry out the work according to the work manual.
(2) To create a business manual, select a business manual sample suitable for the store and its needs from a plurality of business manual samples, and use the business information and business manual sample if the user provides the system with business information. Manuals can be prepared and provided, and business manuals suitable for store operations can be obtained.

(3) Using the provided operation manual, it is possible for employees working in the store to carry out the operation according to the operation manual.
(4) The provided operation manual can be easily viewed on familiar information processing terminals such as smartphones and tablet terminals, uniform operation guidance, uniform and high-quality operation management, and services for customer service and product provision Can be improved.

It is a figure which shows the work manual management system which concerns on one Embodiment. It is a figure which shows an example of the process sequence of a work manual management system. FIG. 1 is a diagram showing a task manual management system according to a first embodiment. It is a flowchart which shows the processing procedure of a work manual. It is a figure which shows the hardware of a work manual management system. A is a diagram showing an example of hardware of the server apparatus, and B is a diagram showing an example of hardware of the information terminal. It is a figure which shows an example of a work manual sample database. It is a figure which shows an example of a work information database. It is a figure which shows an example of a work manual database. A is a figure which shows an example of the cooking goods for demonstrating the serving manual based on Example 2, B is a figure which shows a serving manual sample. It is a figure showing an example of acquisition of business information. A is a diagram showing an example of a cooked product image, B is a diagram showing an example of a tableware image, and C is a diagram showing an example of a tableware image. A shows an example of a cooking image, B shows an example of a combined product image, C shows an example of a combined product image, and D shows an example of a combined product image. It is a figure which shows an example of a presentation manual. It is a flowchart which shows the process sequence of an information terminal. It is a flowchart which shows the process sequence of a server apparatus. FIG. 16 is a flowchart showing a processing procedure of business manual processing according to the third embodiment.

FIG. 1 shows an example of a task manual management system (hereinafter simply referred to as a "management system") according to an embodiment. The configuration shown in FIG. 1 is an example, and the present invention is not limited to such a configuration.
As shown in FIG. 1, the management system 2 is provided with a server device 4 that creates and stores a task manual. A single or a plurality of information terminals 6 on the user side are connected to the server device 4 via the Internet 8 as a public network, for example.

The server device 4 is a computer system having a communication function, and includes a processing unit 10 and a storage unit 12 as an example. For example, the Internet 8 is used to connect the processing unit 10 and the information terminal 6. Although this Internet 8 is used as a communication medium, it may be wired connection other than wireless connection. A wireless LAN (Local Area Network) may be used as the communication medium. A communication connection medium such as an intranet or a near field communication such as Bluetooth (registered trademark) may be used. The information processing of the processing unit 10 includes processing such as creation of a business manual that is specialized for the user using the program in the storage unit 12 and information necessary for creating a manual.
The processing unit 10 is an information processing unit including a processor and the like. The information terminal 6 is an example of a single or a plurality of users, and is an information processing terminal provided with functions such as communication, display, and information processing, and may be, for example, a smartphone, a tablet terminal provided with a communication function, or the like. The information terminal 6 is an information terminal group including the information terminals 6-1, 6-2,... 6-N belonging to a plurality of users, but may be a single tablet or a smartphone. Hereinafter, when a specific information terminal is not designated from the information terminals 6-1, 6-2, 6-3... 6-N, it is simply referred to as the information terminal 6.

The storage unit 12 includes, as an example of a first database, a database (hereinafter, simply referred to as a “manual sample DB”) 14 storing business manual samples, and a database storing business manuals as an example of a second database ( Hereinafter, a database (hereinafter, simply referred to as “business information DB”) 18 storing business information is constructed as an example of the “database for business operation DB” 16 and a third database. This manual sample is user-editable manual information.
A plurality of business manual samples 20-1, 20-2, ... 20-N are stored in the manual sample DB 14. A plurality of business manuals 22-1, 22-2, ... 22-N created by the server device 4 are stored in the business manual DB 16 for each user. That is, the operation manual 22-1, 22-2,... 22-N is associated with the user information, and can be opened and viewed only by the user. The task information DB 18 stores a plurality of pieces of task information 24-1, 24-2, ... 24-N acquired from the user in association with the user information.

<Information processing of processing unit 10>
For the information processing of the processing unit 10,
a. Construction, storage and update of manual sample DB 14, business manual DB 16 and business information DB 18 b. Provision of business manual samples 20-1, 20-2 ... 20-N c. Selection of the task manual sample 20x requested by the user from the information terminal 6 from the task manual samples 20-1, 20-2... 20-N d. Storage of the task information 24-1, 24-2 ... 24-N acquired from the user by requesting the information terminal 6 of the user e. Creation of business manual 22-1, 22-2 ... 22-N related to user information f. Storage of business manual 22-1, 22-2 ... 22-N g. Transmission of a specific business manual 22x in response to a browsing request h. Other incidental processing etc. are included.

<Linkage process of server device 4 and information terminal 6>
FIG. 2 shows an example of the processing sequence of the management system 2. In this processing sequence, processing such as information exchange between the processing unit 10 and the information terminal 6 is executed, and reading and reading of information are executed between the processing unit 10 and the storage unit 12.
When a request for a manual sample is made from the information terminal 6 to the server device 4 (S101), the processing unit 10
b-1) Read out the task manual samples 20-1, 20-2, ... 20-N from the manual sample DB 14 (S102)
b-2) Present the task manual samples 20-1, 20-2, ... 20-N to the information terminal 6 of the request source (S103)
Run.

The received task manual samples 20-1, 20-2, ... 20-N are displayed on the information terminal 6 (S104), and the user specifies from the task manual samples 20-1, 20-2, ... 20-N. The selection (S105) of the operation manual sample 20x is possible. The selection result of the operation manual sample 20x is notified from the information terminal 6 to the processing unit 10 (S106), and the processing unit 10 receiving this notification selects the user specified from the information terminal 6 or the user ID, and the user selects Business manual sample 20x is recognized.
The processing unit 10 triggers the selection of the business manual sample 20x to the information terminal 6 of the user who has selected the business manual sample 20x.

d-1) Request the task information necessary for editing the task manual (S107). That is, the task information requested by the processing unit 10 to the user is task information necessary for the task manual to be edited from the task manual sample 20x selected by the user.
In response to the request, the user notifies the processing unit 10 of the task information from the information terminal 6 (S108).

The processing unit 10 performs the following processing as the information processing described above,
d-2) The task information notified from the information terminal 6 is related to the user information and stored in the task information DB 18 (S109)
e) Edit the business manual sample 20x using the business information provided and the business manual sample 20x selected by the user, and reflect the business information of the user to create the business manual 22x (S110)
f) Store the created operation manual 22x in the operation manual DB 16 (S111)
g-1) Report to the information terminal 6 that the operation manual 22x has been created (S112)
Is included.

  By receiving the notification of the operation manual 22x, the information terminal 6 displays a message to that effect, and the user can send a browsing request to the processing unit 10 through the information terminal 6 (S113).

In response to this browsing request, the processing unit 10
g-2) Reading of the operation manual 22x related to the user from the operation manual DB 16 (S114)
g-3) Transmission of information including the operation manual 22x to the information terminal 6 for which a browsing request has been issued (S115)
Is done.
Thereby, the user can browse the operation manual 22x specified by the user using the information terminal 6 (S116).

<Effect of one embodiment>
According to one embodiment, the following effects can be obtained.
(1) A business operation manual can be created using the business operation manual sample selected by the user and the business operation information provided by the user according to the business operation manual creation request using the information terminal 6 such as a smartphone or tablet terminal. It is possible to obtain an operation manual suitable for the user's operation.

(2) The created operation manual can be browsed using the information terminal 6 such as a smart phone or a tablet terminal, and an employee belonging to the user can use the operation manual according to the user's operation for the operation execution.
(3) The user can easily browse the operation manual specialized for the user using the information terminal 6 such as a smartphone or tablet terminal carried by a large number of employees, and the information presented in the operation manual is uniform Business guidance and uniform, high-quality business management can be performed, and services for customer service and product provision can be improved.

  FIG. 3 shows a management system 2 according to the first embodiment. The management system 2 includes a management center 30 and an information terminal 6 belonging to a user. The management center 30 receives provision of task information from the information terminal 6 triggered by the selection of a task manual sample from the information terminal 6, creates a task manual, and executes a service for viewing the task manual from the information terminal 6. The information terminal 6 is a high-performance information terminal such as a personal computer, a tablet computer, a smartphone, etc., and is installed in the store 32 or carried by the administrator 34 or the employee 36. The store 32 is, for example, a small and medium-sized restaurant with about 5, 6 to 30 employees. The manager 34 is a person who manages the employee 36, and the employee 36 is a person who is engaged in work in the store 32. The administrator 34 is given different authority than the employee 36. For example, the administrator 34 is given access authority to the server apparatus 4 such as creation of a business manual, change of information, information presented only to the administrator 34, etc., and the employee 36 is authorized to read the business manual. Ru.

The management center 30 is provided with a server device 4 (FIG. 1). For information processing of this management center 30,
A) Create the operation manual 22 b) Save the operation manual 22 b) Provide the application for viewing the operation manual 22 on the information terminal 6 b) Allow viewing of the operation manual 22 b) Analyze the operation manual 22 and extract the problem c) Optional services such as provision of information related to the operation manual 22) Publication of an identification (IDentification) for browsing, and creation of an operation manual.
The information processing of the information terminal 6 includes creation of an operation manual and support thereof in cooperation with the processing unit 10 (FIG. 1) on the management center 30 side.
The browsing ID is used to identify whether the user is the administrator 34 or the employee 36.

<Creating or viewing the operation manual 22>
FIG. 4 shows the process of creating and viewing a task manual. To create the task manual 22, select step from the task manual sample 20 (S201), provide step of task information 24 from the information terminal 6 to the server apparatus 4 (S202), create and save the task manual 22 (S203), A viewing step (S204) of the operation manual 22 is included.
In the selection step (S201) from the business manual sample 20, a desired business manual sample 20x may be selected from various business manual samples 20 prepared on the server device 4 side. For example, from the business manual sample 20 desired by the user, for example, a manual sample such as hall work, kitchen work, device setting / maintenance, energy saving, etc. may be selected.

In the process of providing the task information 24 from the information terminal 6 to the server device 4 (S202), according to an instruction of the application of the server device 4, shooting of a moving picture / photograph and voice input of explanation may be performed in response to selection of the task manual sample 20x. . In the case of shooting a moving image / photograph, the still image shooting function or the moving image shooting function of the information terminal 6 is used, and manner information such as a cooking method and a customer service method is provided from the information terminal 6 to the server device 4.
In the creation and storage step of the operation manual 22 (S203), an editing process is performed such as inserting the operation information 24 provided by the user into the operation manual sample 20x selected by the user, whereby the operation manual 22x is created. Ru. The task manual 22x is associated with the user in the task manual DB 16, that is, it is stored in association with the user ID. If there is no user ID, the operation manual 22x is stored in the operation manual DB 16 in a state where it can not be viewed.

In the viewing step (S204) of the operation manual 22, the administrator 34 or the employee 36 can view the operation manual 22x belonging to the user of the administrator 34 or the employee 36. When the server 4 is accessed from the information terminal 6 with its own user ID, the server 4 extracts the business manual 22x selected by the administrator 34 or the employee 36 from the business manual DB 16 and provides it to the information terminal 6. Do.
The administrator 34 or the employee 36 can view the business manual 22 at any time using the information terminal 6, but the operation method at the time of viewing may be any contact input such as voice or gesture other than contact input on the screen . Non-contact input is useful for hygiene management such as cooks.

<Optional service>
For example, as the information contained in the operation manual 22 in the optional service described above,
1) Create shift of employee and provide it 2) Provide support information such as ordering of food 3) Save information belonging to user, analysis of operation manual 22 4) Inventory management of food etc. -5) Food management or shipping forecast and operation instructions -6) Energy management is included.
In these optional services, in the case of (-1) or (2), the input information may be converted into fax data and then transmitted to the server device 4 or the like. In (4), management by data of ordering support and human operation input such as a keyboard is included.

<Hardware of Management System 2>
FIG. 5 illustrates an example of hardware of the management system 2 according to the first embodiment. The server device 4 is provided with a server computer 40 and a storage device 42.
The server computer 40 executes a program stored in the storage device 42 and has a communication function connected to the information terminals 6-1, 6-2, 6-3. The information terminals 6-1, 6-2, 6-3... 6-N may be a computer having a communication function or an information processing function with the server computer 40, such as a personal computer, a tablet terminal, or a smartphone.

<Example of Server Computer 40 and Storage Device 42>
For example, as shown in A of FIG. 6, the server computer 40 is provided with functional units such as a processor 44, a storage unit 46, an input / output unit 48, and a communication unit 50. The processor 44 executes various programs such as an operating system (OS) stored in the storage unit 46 and a work manual management program. The storage unit 46 includes storage elements such as a ROM (Read-Only Memory), a RAM (Random-Access Memory), and an EEPROM (Electrically Erasable Programmable Read-Only Memory). The ROM stores various programs such as an OS and a task manual management program. The RAM constitutes a work area for executing a business manual management program. The input / output unit 48 is connected to an information presentation device such as a display (not shown), and an information input device such as a keyboard and a touch panel.

The communication unit 50 has both a wireless communication function and a wired communication function, a wireless connection with the information terminal 6 via the Internet 8, and a short distance wireless communication function such as Bluetooth.
The storage unit 42 is an external storage unit of the server computer 40 such as a hard disk drive, and mainly stores various DBs such as a manual sample DB 14, a business manual DB 16, and a business information DB 18. This storage device 42 may be installed inside the server computer 40.

<An example of the information terminal 6>
The information terminal 6 includes, for example, a processor 52, a storage unit 54, a display unit 56, a touch panel unit 58, and a communication unit 60, as shown in B of FIG.
The processor 52 executes various programs such as the OS and the operation manual management program stored in the storage unit 54, links with the processor 44 on the server device 4 side, selects the operation manual sample 20x, provides the operation information 24, and the operation manual Perform information processing such as 22 browsing. The storage unit 54 is configured by storage means capable of writing and reading data under the control of the processor 52. The storage unit 54 may include storage elements such as a ROM, a RAM, and an EEPROM.

The display unit 56 is an example of an information presentation unit. The display unit 56 uses, for example, an LCD (Liquid Crystal Display) to display information such as instruction information from the server device 4 and output information such as a task manual, and input information such as task information to be provided to the server device 4. Be done.
The touch panel unit 58 is an example of an input unit, and is installed on a screen of the display unit 56, for example, and can input response information to display information of the display unit 56 by touch. For example, a user interface including input devices such as a keyboard and a mouse (not shown) may be provided as in the information terminals 6-1 and 6-2 (FIG. 5), and using this user interface, input operation and output of information The operation may be performed.
The communication unit 60 has various communication functions such as a communication function with a public network and a communication function such as Bluetooth. If a public network is used, communication connection between the information terminal 6 and the server device 4 can be easily performed.

<Manual sample DB 14>
FIG. 7 shows an example of the manual sample DB 14. As shown in FIG. 7, the manual sample DB 14 includes a plurality of business manual samples 20-1, 20-2,. The operation manual samples 20-1, 20-2, ... 20-N may be divided into categories according to the type of industry to which the store belongs, the products to be handled, the scale, and the like, and may be grouped.
The business manual sample 20-1 includes, as an example, a hall business manual sample 2011, a kitchen business manual sample 2012, an apparatus setting / equipment maintenance manual sample 2013, an energy saving / ecology countermeasure manual sample 2014, and a management manual sample 2015. The management manual sample 2015 includes a plurality of management manual samples 1, a management manual sample 2,..., A management manual sample n.

<Business information DB 18>
FIG. 8 shows an example of the task information DB 18. The task information DB 18 includes an item 62, a manual category 64, and setting information 66. The items 62 include user, hall work, kitchen work, device setting / device maintenance, ecology measures including energy saving, work management, trouble measures, help information and the like.
The manual category 64 includes user manual for users, hall business manual for hall business, kitchen business manual for kitchen business, equipment setting and maintenance manual for equipment setting and equipment maintenance, energy saving The manual includes an energy saving / eco measures manual for the ecological measures including, an operation management manual for the task management, a trouble measures manual for the trouble measures, and a help manual for the help information.

The user manual stores identification information, customer information belonging to the user and information such as taste thereof.
The hall operation manual stores the environment, customer service / guidance, accounting, and the like, and the environment includes in-store lighting, air conditioning, and cleaning as setting information 66. The customer service / guidance includes setting information 66 such as the form of serving, the form of the service, the procedure thereof, and the cleaning of dishes. The hall operation manual may include a solution method, a contact point, etc. as the setting information 66.

The kitchen operation manual includes lighting, air conditioning, cleaning, cooking procedures, cooking dishes, tableware management, and washroom management. This kitchen operation manual includes, for example, a cooking application manual (FIG. 14) described later.
The device setting and device maintenance manual includes cooking devices, air conditioners, lighting devices, accounting devices, management devices and the like.
The energy saving and eco measures manual includes gas consumption, electricity consumption and water consumption.
For business management, the manual category 64 includes the customers and their distribution, cooking menu, orders, sales and costs, food procurement and inventory, waste, human resources and work status, etc.
The manual category 64 includes an event, and the setting information 66 includes a solution method, a contact, and the like.
For help information, manual category 64 includes how to use the help manual and its revision history.

<Business Manual DB 16>
FIG. 9 shows an example of the operation manual DB 16. As shown in FIG. 9, the task manual DB 16 includes a plurality of task manuals 22-1, 22-2,... 22-N. The operation manual 22-1, 22-2, ..., 22-N is similar to the operation manual sample 20-1, 20-2, ..., 20-N depending on the type of industry to which the store belongs, the products to be handled, the size, etc. It may be divided into categories and grouped.
Similar to the operation manual sample 20-1, the operation manual 22-1 includes a hall operation manual 2211, a kitchen operation manual 2212, an apparatus setting / equipment maintenance manual 2213, an energy saving / ecology countermeasure manual 2214, and a management manual 2215. The management manual 2215 includes a plurality of management manuals 1 corresponding to the manual sample DB 14, a management manual 2... A management manual n.

  In this example, the business manual DB 16 and the manual sample DB 14 are clearly shown in common. The user may create the operation manual DB 16 using a part of the manual sample in the manual sample DB 14. In this case, since the user attributes and the like are reflected, the business manual DB 16 has a form different from the manual sample DB 14 for each user.

<Effect of Example 1>
According to the first embodiment, the following effects can be obtained.
(1) According to the first embodiment, using the information terminal 6 such as a smartphone or a tablet on the store side such as a restaurant, the task information 24 on the user side is prepared from the task manual sample 20 prepared on the server device 4 side. Can be easily and quickly created. The manager 34 or the employee 36 can view the operation manual associated with the user ID using his / her information terminal 6, and can perform the editing.
(2) The use of a user ID can prevent leakage of information to other stores.
(3) The business manual can be viewed not only at the time of business execution but also at the time of rest, and it is possible to confirm the cooking method during cooking at the time of cooking, and at the time of trouble you can easily solve the trouble by browsing the necessary manual. , Can increase the reliability of business.

(4) Since a plurality of business manual samples 20 are registered in the server device 4, the business manual 22 can be created, stored, and viewed as needed.
(5) The server device 4 provides an application program for creating and viewing the operation manual 22, so the processing on the information terminal 6 side is extremely simple and widely used from small scale stores to large scale stores. be able to.
(6) A variety of business manual samples 20 such as hall work, kitchen work, device setting / maintenance, energy saving etc. which are indispensable in a kitchen such as a restaurant are prepared in the server apparatus 4. A desired sample can be extracted from the information terminal 6 connected in step S, and the operation manual 22 suitable for the store can be created easily and quickly, and the manager 34 or employee 36 belonging to the store can easily view it and use it for the operation can do.

(7) The information terminal 6 receives an instruction by the program operation from the server device 4 and provides, for example, a picture or voice input such as a moving picture or still picture obtained by photographing cooking or cooking method, arrangement or arrangement method, etc. Can be registered and reflected in the operation manual 22. By browsing this operation manual 22, the viewer can learn the operation method with the same sense of realism as receiving advice from the administrator 34 in a raw voice, so that uniform and uniform Can contribute to the execution of business.
(8) In the cooking method and customer service method, it is easy to learn the skills required by the store by making extensive use of moving pictures. It is possible to eliminate the individuality of the workers 36 of the method of serving and the method of serving, and to realize uniform serving and serving.

(9) The employee 36 can browse not only new employees but also inexperienced part-time workers with the information terminal 6 of the operation manual 22 and can acquire the operation even during a break.
(10) The cook can easily confirm the information necessary for cooking and serving without touching the information terminal 6 by the operation by the voice and the gesture in the information processing of the information terminal 6.

<Making an assortment manual of cooking>
The kitchen operation manual described above includes, for example, a presentation manual indicating cooking items and presentation methods.
<Cooked food>
A of FIG. 10 shows a beef steak which is an example of a cooked product. In this beef steak 68, a steak plate 70 is provided with an iron plate 74 together with a wooden plate 72. A steak meat 76 is disposed in the center of the iron plate 74, and potatoes 78, green beans 79 and ginseng 80 are disposed as A, B and C on the upper rim side of the steak meat 76. In this example, steak meat 76 is overlaid on potato 78, green bean 79 and ginseng 80 so as to cover a part of them.

<Exposed manual sample 82>
B of FIG. 10 shows an example of the prepared manual sample 82 related to the cooked food: beef steak. In the distribution manual sample 82, a title column 84-1, a cooking item name column 86-1, a distribution order column 88-1, a remarks column 90-1, a cooking product image display column 92-1, a member name display column 94-1 and A member image display column 96-1 and the like are provided. Arbitrary information provided by the user can be entered in each column 84-1 to 96-1, but an image can be provided in the cooking product image display column 92-1 and the member image display column 96-1. Desired.
The title column 84-1 clearly indicates the name "embedded manual sample" specifying the sample. As a result, the user can recognize the "embedded manual sample" from the title column 84-1.
For example, if the food is a beef steak, the food item column 86-1 clearly indicates "beef steak".

In the cooking product image display column 92-1, an image of the cooking product is displayed. The member name display column 94-1 clearly shows wood plate, iron plate, steak meat, garnish A, B ... N as member names necessary for the beef steak 68, and the member image display column 96-1 shows each member The image of is displayed. By this display, it is possible to easily recognize the necessary components from the image display of the member name when creating the manual.
In the serving order column 88-1, "serving order" indicating the order of serving corresponding to the cooking item name column 86-1 is clearly indicated, and for the beef steak in the cooking product image display column 92-1, "finished product" Each member is designated with a number representing the order of arrangement.
In the remarks column 90-1, items to be noted about the cooking product and each member are clearly indicated, and in this beef steak, it is clearly indicated that the steak meat is required to be checked for the degree of burning desired by the customer. In this case, it is useful to indicate specific steps such as rare, medium rare, medium, and welldain as burning, and provide information to educate manual users.

<Provision of business information>

When the user selects the distribution manual sample 82 from the kitchen business manual sample 2012 (FIG. 7) of the business manual sample 20-1, the server device 4 is required to provide business information to the information terminal 6 operated by the user. .
In this example, as shown to B of FIG. 10, provision of the image which should be displayed on the cooking item image display column 92-1 and the member image display column 96-1 which are shown with the broken line in the application manual sample 82 is required.
FIG. 11 shows a process of acquiring work information or generating an image display using the information terminal 6. In order to provide an image, as shown in FIG. 11, beef steak 68 which is an example of a cooking product provided by the user and its members are imaged using the imaging function of the information terminal 6, and the image information thereof is stored in the server device 4. It should be provided to For this image information, moving images may be used besides still images.

FIG. 12A shows a photographic image 98 of beef steak 68, which is a cooked product (finished product) provided to the customer. FIG. 12B shows a photographic image 100 of a wooden plate 72 that is part of a steak dish 70. FIG. 12C shows a photographic image 102 of an iron plate 74 that is part of a steak dish 70.
FIG. 13A shows a photographic image 104 of steak meat 76. FIG. 13B shows a photographic image 106 of a potato 78. C of FIG. 13 shows a photographic image 108 of kidney beans 79. FIG. 13D shows a photographic image 110 of ginseng 80.
These photographic images 98 to 110 are provided from the information terminal 6 to the server device 4 as editing information.

<Applying Manual 112>
FIG. 14 shows an example of the serving manual 112 related to the cooked food: beef steak. The distribution manual 112 is edited using the distribution manual sample 82 (B in FIG. 10) and the task information (A to C in FIG. 12 and A to D in FIG. 13) by the editing function executed by the server device 4. Ru.

In the distribution manual 112, as in the distribution manual sample 82, the title column 84-2, the cooking item name column 86-2, the arrangement order column 88-2, the remarks column 90-2, the cooking product image display column 92-2, the member name display A column 94-2 and a member image display column 96-2 are provided. Unlike the presentation manual sample 82, the title column 84-2 clearly indicates "a presentation manual" indicating that the manual is a fixed manual. In principle, the change of each information in each column 84-2 to 96-2 is prohibited, and the access authority of the administrator 34 is required.
By referring to the application manual 112 (FIG. 14), when the employee 36 receives an order for the beef steak 68 from the customer, he / she can easily confirm the required form of the beef steak 68, the required members, the application procedure, etc. be able to.
In addition, it is also possible to show the condition about the roasting of the steak meat 76 (beef steak 68) by an image, and a cook may set so that the extent of a grilling condition can be confirmed from a color tone etc.

<Processing procedure for generating and presenting the operation manual 22 from the operation manual sample 20>
FIG. 15 shows an example of the processing procedure on the information terminal 6 side. This processing procedure shows the process of generating the serving manual 112 of the beef steak 68 described above.
The target persons who receive the benefit of this processing procedure are limited to the users registered in the management center 30. That is, the user is an administrator 34 or employee 36 belonging to a specific user, and it is necessary to receive the issuance of a user ID.
After activation of the information terminal 6, the information terminal 6 is required to connect to the server device 4 of the management center 30, and requests the server device 4 to activate the management system 2. In response to the request, the server device 4 presents the task manual sample 20 to the information terminal 6 by activating the management system 2.

The information terminal 6 selects a task manual sample from the task manual sample 20 (S301). In this example, since it is preparation of the operation manual of the beef steak 68 which a user requests | requires, the presentation manual sample 82 of beef steak 68 is selected from the operation manual sample 20. FIG.
The operation information is provided from the information terminal 6 in accordance with the instruction from the server device 4 in response to the selection of the distribution manual sample 82 (S302). This business information provides, for example, the above-described photographic images 98 to 110 to the server 4. In this case, character information such as an explanation may be included.

The information manual 6 is presented from the server device 4 as the edited result as the operation manual 22x as the edited result (S303). If the operation manual 22x is accepted from the information terminal 6 in response to the presentation of the operation manual 22x (S304), the operation manual on the server apparatus 4 side can be determined (S305).
If a user ID is input from the information terminal 6 to the server device 4 and a request for viewing the operation manual 22x is output (S306), the operation manual 22x related to the request for browsing is displayed on the display screen of the information terminal 6 after authenticating the user ID. Can be displayed.
The manager 34 or the employee 36 can provide uniform cooked products by referring to the application manual 112 of the beef steak 68 which is an example of the operation manual.

<Processing Procedure on Server 4>
FIG. 16 shows an example of the processing procedure on the server device 4 side. This processing procedure shows the process of generating the serving manual 112 of the beef steak 68 described above.
The server device 4 that has received the activation request of the management system 2 from the information terminal 6 presents the operation manual sample 20 to the information terminal 6 by the activation of the management system 2 (S401). According to the instruction of the information terminal 6, the server device 4 selects the business manual sample 20x from the business manual sample 20 (S402). In this example, since it is preparation of the operation manual of the beef steak 68 which a user requests | requires, the presentation manual sample 82 of beef steak 68 is selected from the operation manual sample 20. FIG.

In response to the selection of the distribution manual sample 82, the server device 4 requests the information terminal 6 for the task information of the user (S403). For example, the above-described photo images 98 to 110 are provided from the information terminal 6 to the server apparatus 4 as the task information. The server device 4 stores the received task information in the task information DB 18 in association with the user ID.
The server device 4 receives the work information (S404), edits the presentation manual sample 82 selected by the user, and creates the presentation manual 112 as the work manual 22x (S405). The server apparatus 4 presents the information terminal 6 with a work manual 22x which is being created or a creation result (S406), and requests the information terminal 6 for approval from the server apparatus 4. As a result, when the server apparatus 4 receives the approval of the operation manual from the information terminal 6 (S407), the server apparatus 4 stores the operation manual in the operation manual DB 16 (S408).

  When a user ID is input from the information terminal 6 and the server device 4 receives a request for viewing the operation manual 22x, the server device 4 displays the operation manual associated with the request for browsing on the display screen of the information terminal 6 after authenticating the user ID. (S409).

<Effect of Example 2>
According to the second embodiment, the following effects can be obtained.
(1) The actual cooking provided at a specific store can be reflected in the operation manual 22, and the employee 36 can provide the customer with the same cooking as the manual.
(2) Although a beef steak is illustrated as an example, if the operation manual 22 such as a kitchen operation or a hall operation is created in the same manner, necessary operations can be selected and viewed. When the operation of a worker such as a kitchen work or a hall work is involved, the work content can be presented and viewed in detail by reflecting a moving image representing the operation without limiting to a still image.

FIG. 17 shows a processing procedure in the case where access permission is given to the generation and presentation of the operation manual 22 from the operation manual sample 20 according to the third embodiment.
In this procedure, triggered by the connection between the information terminal 6 and the server device 4 (S501), the server device 4 requests a user ID from the information terminal 6 (S502), and confirms the access authority on the information terminal 6 side (S501) S503).
Basically, if there is a user ID, the administrator 34 and the employee 36 can browse the operation manual 22, and therefore, confirm whether the request is for viewing the operation manual (S504). If it is a request for viewing a task manual (YES in S504), the task manual 22 is presented according to the request for viewing (S505).

If it is not a request to read the operation manual 22 (NO in S504), S505 is skipped, and it is confirmed whether the operation manual has been changed (S506). If it is not a change of the operation manual 22 (NO in S506), the process returns to S505, and the operation manual 22 is presented.
If it is a change of the operation manual 22 (YES in S506), it is confirmed whether the administrator 34 has been granted the access right (S507). This confirmation processing may be automatically confirmed from the user ID, and there is no need to present the requirements by the dialog to the viewer.
If it is the administrator 34 (YES in S507), the access permission is output (S508), the process shifts to the editing process of the operation manual (S509), and the process is ended after the editing process. On the other hand, in S507, if it is not the administrator 34 (NO in S507), an access disapproval is issued (S510), this processing is ended without shifting to the editing processing, and falsification of the operation manual is prevented.

<Effect of Example 3>
According to the third embodiment, the following effects can be obtained.
(1) A certain authority can be given to the change of the operation manual 22, the information disclosed in the operation manual 22 can be maintained, and the operation can be stabilized.
(2) By giving certain authority to change and view the management manual for managing the employees 36, order in the store can be maintained.

Other Embodiments
(1) In the above embodiment, the server apparatus 4 in the management center 30 may have a function of analyzing a manual or extracting a task of a manual, and may perform sample preparation of the business manual 22 or analysis support. In this case, for the optional service described above,
a Shift creation and provision b Order support: Convert the input contents into fax data and send it c Analysis of the stored business manual d Inventory control: Order support data + control by manual input e Food control / delivery forecast using IC tag -Operation instruction f A function such as energy management may be added to build a comprehensive manual for store operations.
(2) Although the operation manual sample 20 and the operation manual 22 in the store are specified in the above-described embodiment and examples, the present invention may be used for an instructional training manual such as a training instruction of cooking.
(3) In the operation manual shown in the above embodiment, various operation information can be used. The task information includes image information including a moving image or a still image representing the task of the user, document information describing the task, response information including a client's response, operation information of a device used for the task, maintenance information or setting information, task Energy saving information including energy saving, management information including inventory control of food or ordering support may be included.

As described above, the most preferable embodiment and the like of the system, program, apparatus, and method of work manual management according to the present invention have been described. The present invention is not limited to the above description, and various changes and modifications can be made by those skilled in the art based on the subject matter of the invention described in the claims or disclosed in the mode for carrying out the invention. It is. It goes without saying that such variations and modifications are included in the scope of the present invention.

The present invention requests the information terminal to provide business information upon selection of a plurality of business manual samples prepared in the server device, and uses the business information and business manual samples received to provide a business manual according to the store. It can be created quickly and easily, can contribute to the business operations in the store, and is beneficial.

2 management system 4 server device 6, 6-1, 6-2 ... 6-N information terminal 8 Internet 10 processing unit 12 storage unit 14 manual sample DB
16 Business Manual DB
18 Business Information DB
20, 20-1, 20-2 ... 20-N Business manual samples 22, 22-1, 22-2 ... 22-N Business manual 24, 24-1, 24-2 ... 24- N Business Information 30 Management Center 32 Stores 34 Administrators 36 Employees 40 Server Computers 42 Storage Devices 44 Processors 46 Storage Units 48 Input / Output Units 50 Communications Units 52 Processors 54 Storage Units 56 Display Units 58 Touch Panel Units 60 Communication Units 62 Items 64 Manuals Category 66 setting information 68 beef steak 70 steak plate 72 wooden plate 74 iron plate 76 steak meat 78 potato 79 green beans 80 carrots 82 manual manual sample 84-1, 84-2 title column 86-1, 86-2 cooking item name column 88-1 , 88-2 Sort order 90-1, 0-2 Comment column 92-1, 92-2 Cooked product image display column 94-1, 94-2 Member name display column 96-1, 96-2 Member image display column 98, 100, 102, 104, 106, 108 , 110 photo image 112 serving manual

Claims (10)

A first database storing business operation manual samples, and a storage unit storing a second database storing business operation manuals of the user;
In response to a request for selecting a task manual sample from the first database, task information necessary for editing the task manual sample is requested, and the task manual of the user is created using the task information and the task manual sample. A processing unit for storing in the second database and sending out the task manual specified for the user from the second database at the request of the user;
A business manual management system comprising:   Furthermore, the storage unit stores a third database storing task information necessary for each task information item specified by the task manual sample selected by the user. Business manual management system.   The task information includes image information including a moving image or a still image representing the task of the user, document information describing the task, response information including a client's response, operation information of an apparatus used for the task, maintenance information or setting information The business manual management system according to claim 1 or 2, including any or two or more of energy saving information including energy saving in the operation, management information including inventory management of food or ordering support. .   The business manual management system according to any one of claims 1 to 3, wherein the processing unit updates the business manual by revising the business manual sample or updating the business information. Furthermore, an information terminal is connected to the processing unit by wireless or wire and inputs the business information or user information, and presents the business manual sent from the processing unit;
The business manual management system according to any one of claims 1 to 4, further comprising:   Furthermore, a first access right capable of an operation including a change of the work manual and a second access right only capable of a browsing operation of the work manual are set, and the administrator is provided with the first access right and the first access right A second access right is granted, an employee belonging to the manager is given only the second access right, and an operation belonging to the first access right from the employee is invalidated. A business manual management system according to any one of claims 1 to 5, wherein: A business manual management program that realizes a business manual management system by a computer, and
A first database for storing business operation manual samples, and a storage function for storing a second database for storing user's business operations manual;
In response to a request for selecting a task manual sample from the first database, task information necessary for editing the task manual sample is requested, and the task manual of the user is created using the task information and the task manual sample. A processing function of storing in the second database and sending out the task manual specified for the user from the second database at the request of the user;
A business manual management program for realizing the computer by the computer. Further, a first access right capable of an operation including a change of the work manual, and a function of setting a second access right only a browsing operation of the work manual,
A function of giving an administrator the first access right and the second access right, and giving an employee belonging to the administrator only the second access right;
A function of invalidating an operation belonging to the first access right from the employee;
The work manual management program according to claim 7, wherein the computer is realized by the computer. A business manual management device that realizes a business manual management system by a computer, and
A task manual sample is triggered by a request for selecting a task manual sample from the first database, together with a first database for storing a task manual sample and a storage unit for storing a second database for storing a task manual of a user. Request the task information necessary for editing, create the task manual of the user using the task information and the task manual sample, store it in the second database, and at the request of the user, from the second database And a communication unit connected to the server in a wired or wireless manner with a server including a processing unit that sends out the task manual specified by the user.
Business manual selection information provided to the server, and input means for inputting the business information or user information;
Information presenting means for presenting the business manual provided from the server;
A business manual management apparatus comprising: A business manual management method for causing a computer to execute a business manual management system, comprising:
A process of requesting selection of a task manual sample from a first database stored in a storage unit;
A step of requesting operation information necessary for editing the operation manual sample from the processing unit in response to the selection request;
The processing unit creates a user's task manual using the task information and the task manual sample, associates the task manual with the user, and stores it in a second database;
Sending out the task manual from the second database at the request of the user;
Business manual management method characterized by including.

Images