JP2021022107A - Information providing system and server - Google Patents

Abstract

To provide an information providing system capable of efficiently outputting business manual information only by voice without using hands even if both hands are occupied.SOLUTION: An information providing system outputs a reply, from a user terminal, corresponding to contents of a voice request, which is a browsing request for business manual information issued from the user by voice. A server includes: a business manual database that converts a business manual into voice data and stores it as the business manual information; a voice data analysis unit that analyzes the voice data on the voice request transmitted from the user terminal; a business manual candidate estimation unit that estimates an item corresponding to contents of the analyzed voice data from the business manual information; and a communication unit that transmits the item estimated by the business manual candidate estimation unit to the user terminal. The user terminal includes: a voice input unit that inputs the voice request from the user; and an output unit that outputs the business manual information.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information providing system and a server, and is particularly useful for browsing a business manual in a store such as a restaurant during business hours.

As the working population declines in recent years, there is an increasing movement to hire non-regular employees such as part-time workers and foreign employees.

In order for non-regular employees and employees of foreign nationalities to remember the contents of work, in addition to on-site guidance, it is necessary to create a solid work manual that is classified for each position and each work. It becomes important.

By the way, usually, such a business manual is created as a paper document and is often stored in a cabinet or the like. However, as the amount of business manuals increases, it becomes more difficult to turn over the business manuals stored in the cabinet while working during business hours and narrow down the browsing to the information that one wants to know.

Especially in restaurants, it is very busy during lunch and dinner, and both hands are often occupied, so if you put what you have in your hand and check the business manual, you have to actually do the work. I'm stuck for a long time and other staff can't handle it.

In view of these issues, a system has been proposed in which the digitized business manual can be viewed from the employee's own information terminal by managing the business manual as electronic data (patent document). 1).

However, when browsing an electronic business manual, it takes time to search for the item that you want to browse from among a large number of items, and it is not always possible to browse efficiently. Absent.

JP-A-2019-61534

The present invention has been made based on such an idea, and provides an information providing system capable of efficiently outputting business manual information only by voice without using hands even if both hands are occupied. The purpose is.

The present invention provides the following solutions.

The invention according to the first feature includes a server and a user terminal connected to the server via a network, and provides an answer corresponding to the content of a voice request which is a request for viewing business manual information issued by a user by voice. It is an information providing system that outputs from the user terminal, and the server analyzes the business manual database that converts the business manual to be viewed into voice data and stores it as business manual information, and the voice data related to the voice request sent from the user terminal. A business manual candidate estimation unit that estimates the items corresponding to the contents of the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database, and a business manual candidate estimation unit. The user terminal includes a communication unit that transmits the items estimated by the unit to the user terminal, and the user terminal includes a voice input unit that inputs the voice request from the user and an output unit that outputs business manual information.
Further, the invention according to the first feature is connected to a user terminal via a network, and causes the user terminal to output a response corresponding to the content of a voice request which is a request for viewing business manual information issued by the user by voice. , A business manual database that converts business manuals to be viewed into voice data and stores them as business manual information, and a voice data analysis unit that analyzes voice data related to the voice request transmitted from the user terminal. The business manual candidate estimation unit that estimates the items corresponding to the contents of the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database, and the business manual candidate estimation unit. It includes a communication unit that transmits the items to the user terminal.

According to the invention according to the first feature, the business manual candidate estimation unit is provided to estimate the items corresponding to the contents of the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database. Therefore, by inputting the request by voice, the business manual information corresponding to the request can be efficiently estimated.

The invention relating to the second feature is an invention relating to the first feature, and the business manual candidate estimation unit uses the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database. Provide an information providing system that extracts a plurality of candidates corresponding to the contents of data and displays the plurality of candidates on a user terminal.

According to the invention relating to the second feature, since the business manual candidate estimation unit narrows down to a plurality of candidates, a user-friendly system is constructed in which the information retrieval accuracy is maintained and the user finally selects the information. be able to.

The invention according to the third feature is the invention according to the second feature, and the business manual candidate estimation unit is in the time zone in which the voice request is input in addition to the contents of the voice data analyzed by the voice data analysis unit. In consideration of the above, an information providing system that extracts a plurality of corresponding candidates is provided.

According to the invention according to the third feature, since candidates are extracted in consideration of the time zone in which the voice request is input in addition to the content of the voice data, items unrelated to the work in that time zone are extracted. It is possible to construct a system with high accuracy and low search noise without doing so.

The invention according to the fourth feature is an invention according to any one of the first to third features, wherein the user terminal further includes a voice output unit that outputs business manual information as voice data, and a voice request is input. Provide an information providing system that outputs business manual information from an audio output unit according to a set time zone.

According to the invention according to the fourth feature, since the business manual information is output in the voice format, it is possible to input the request by voice and confirm the business manual information by voice data, so that both hands are occupied. It is possible to realize an information providing system that can be used even during busy hours.

The invention according to the fifth feature is an invention according to any one of the first to fourth features, and the server receives a voice request issued by a user and business manual information which is a response corresponding to the voice request. The voice request database is further provided with a voice request database to be linked and stored, and the voice request database provides an information providing system that links voice requests and business manual information for each industry and stores them as big data.

According to the invention according to the fifth feature, since voice requests belonging to the same industry and business manual information are linked and stored as big data, a highly accurate information providing system is obtained by machine learning a large amount of data. Can be built.

The invention according to the sixth feature is an invention according to any one of the first to fifth features, and the server is a means for recording business manual information as moving image data consisting of video and audio in a business manual database, a moving image. It is further equipped with a means to store tags related to the data together, and by matching the analysis result of the audio data analyzed by the audio data analysis unit with the tag associated with the video data, it is a candidate for a business manual. It provides an information providing system that estimates and outputs business manual information as a moving image from the output section of the user terminal.

According to the invention according to the sixth feature, business manual information can be recorded as moving image data composed of video and audio and output as a moving image from a user terminal. Therefore, for example, movements such as how to serve and how to cook We have built an information provision system that can efficiently convey certain information and attach tags related to video data, so it is possible to efficiently estimate business manual candidates. can do.

The invention according to the seventh feature is an invention according to any one of the first to sixth features, wherein the server includes a heat map data analysis unit that analyzes heat map data acquired from a user terminal, and a heat. It also has a heat map creation unit that creates heat maps based on map data and a heat map database that stores the created heat maps. The heat map database links heat maps and business manual information for each industry. Provide an information provision system that stores as big data.

According to the invention according to the seventh feature, by checking the heat map, the user can see the places of high interest or the places of low interest according to the attributes of the staff and the time zone in the page of the business manual. Can be grasped about.

According to the present invention, it is possible to provide an information providing system capable of efficiently referring to business manual information only by voice without using hands even if both hands are occupied.

FIG. 1 is a block diagram showing a hardware configuration and software functions of the information providing system 1 according to the present embodiment. FIG. 2 is a flowchart showing a flow of advance preparation of an information providing method using the information providing system 1 in the present embodiment. FIG. 3 is a diagram showing an example of the business manual database 141. FIG. 4 is a flowchart showing the flow of the information providing method using the information providing system 1 in the present embodiment. FIG. 5 is a diagram showing an example of the voice request database 142. FIG. 6 is a diagram showing an example of a list display screen 210 of business manual candidates. FIG. 7 is a flowchart showing the flow of the heat map registration method in the present embodiment. FIG. 8 is a diagram showing an example of the heat map database 133. FIG. 9 is a flowchart showing the flow of the heat map providing method in the present embodiment. FIG. 10 is a diagram showing an example of the heat map display screen 1010.

Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. It should be noted that this is only an example, and the technical scope of the present invention is not limited to this.

[Configuration of information provision system 1]
The hardware configuration and software functions of the information providing system 1 in the present embodiment will be described with reference to the block diagram shown in FIG.

The information providing system 1 is a server 100 that manages data, processes data, distributes voice data, etc. in order to operate the information providing system 1, and a terminal used by a user who wants to view a business manual. It is composed of 100 and a user terminal 200 connected via the Internet.

[Configuration of server 100]
The server 100 includes a control unit 110 that controls data, a communication unit 120 that communicates with a user and other devices, a storage unit 130 that stores data, and an input unit 140 that receives input of information from the user. And a display unit 150 that outputs data and images controlled by the control unit 110.

The control unit 110 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like.

The communication unit 120 includes a device for enabling communication with other devices, for example, a Wi-Fi (Wi-Filess Fidelity) compatible device compliant with IEEE802.11.

The storage unit 130 is a device for storing data and files, and includes a data storage unit such as a hard disk, a semiconductor memory, a recording medium, and a memory card. The storage unit 130 stores the business manual database 131 and the voice request database 132, which will be described later.

The control unit 110 reads a predetermined program and cooperates with the communication unit 120 and / or the storage unit 130 as necessary to extract the store information registration unit 111, the business manual information registration unit 112, and the affiliated store manual. A unit 113, a voice request registration unit 114, a voice data analysis unit 115, and a business manual candidate estimation unit 116 are realized.

The type of the input unit 140 is not particularly limited. Examples of the input unit 140 include a keyboard, a mouse, a touch panel, and the like.

The type of the display unit 150 is not particularly limited. Examples of the display unit 150 include a monitor, a touch panel, and the like.

[Configuration of user terminal 200]
The user terminal 200 has a voice input unit (not shown) for inputting a voice request from the user and an output unit (not shown) for outputting business manual information described later. Examples of the output unit include a monitor, a touch panel, and the like. Further, the user terminal 200 has a voice output unit (not shown) that outputs business manual information as voice data. The user terminal 200 is configured as a mobile terminal having a communication function, such as a smartphone or a tablet terminal.

[Flowchart showing advance preparation of information provision method using information provision system 1]
FIG. 2 is a flowchart showing a procedure for preparing the information providing method in advance. Further, FIG. 3 is a diagram showing an example of the business manual database 131. Each of the above-mentioned hardware and the processing executed by the software module will be described with reference to FIGS. 1 to 3.

[Steps S100 to S120: Input of store information-Registration]
First, a store manager or an employee (hereinafter referred to as a user) logs in to the server 100 when starting to use the information providing system 1 according to the present embodiment. After logging in to the server 100, information about the store is input to the user terminal 200 (step S100), and the store information is transmitted from the user terminal 200 to the server 100 via the Internet (step S110). Upon receiving the information about the store, the control unit 110 of the server 100 executes the store information registration unit 111 in cooperation with the storage unit 140, and stores the information about the store in the business manual database 131 stored in the storage unit 130. Register (step S120).

Information about the store is input by a user who is a manager or an employee of the store using the information providing system 1, and is stored as information associated with the store ID in the business manual database 131 as shown in FIG. 3 as an example. To.

The store information to be registered includes the type of business, the size of the store, the number of employees, the number of seats (store capacity), business hours, contact information such as address, presence / absence of franchise, and store ID of the franchise store.

[Steps S130 to S150: Input of business manual information-Registration]
Next, the user inputs the business manual information composed of image data and character data into the user terminal 200 by converting the business manual consisting of various items in the store into data (step S130), and the user The data is transmitted from the terminal 200 to the server 100 via the Internet (step S140). Upon receiving the business manual information, the control unit 110 of the server 100 cooperates with the storage unit 130 to execute the business manual information registration unit 112, and the business manual database 131 stored in the storage unit 130 contains the business manual. Register the information (step S150).

As the data format of the business manual information to be registered, both the document data obtained by converting the manual into an electronic document and the voice data obtained by converting the document into voice data are stored.

At the same time, for each business item, candidates for calling keywords for calling business manual information, classification of time zones in which the business is performed, and job titles in which the business is performed are also registered. Calling keywords for calling business manual information are, for example, "accounting", "books", "coupons", "breakdowns", "trouble", "claims", "salary", "working rules", etc. For example, "lunch is open", "dinner is open", "out of business hours", "break", "before lunch is open" and the like. In addition, the job titles that perform the work are, for example, "store manager", "hall manager", "hall staff", "kitchen manager", "kitchen staff", and the like.

The information registered together for each item is not limited to one. For example, if the item is related to a situation that can occur during both lunch business and dinner business, both "lunch business" and "dinner business" time divisions are registered. In addition, a plurality of calling keywords may be registered.

Such work is performed for all the items to be registered, and the set data of the business manual information in the store is stored in the business manual database 131 of the storage unit.

As shown in FIG. 3, the business manual database 131 created in this way is composed of items such as a store ID, business items, calling keywords, time divisions, and job titles of staff who use the business manual. Business manual information is stored in a database for multiple registered stores.

In the example shown in FIG. 3, the description is simplified, but in reality, one store may have dozens to hundreds of items, and information on appropriate items is extracted from the items in the manual. It is extremely difficult to check the contents of the above, especially during busy hours such as lunch time.

Therefore, the present invention provides a technique for accurately extracting information desired to be viewed by a user from a plurality of items and outputting the information in a method that is easy for the user to understand.

[Flowchart showing an information providing method using the information providing system 1]
FIG. 4 is a flowchart showing a procedure of an information providing method using the information providing system 1 according to the present embodiment. Further, FIG. 5 is a diagram showing an example of the voice request database 132. A procedure for providing information using the information providing system 1 according to the present embodiment will be described with reference to FIGS. 1 to 5.

[Step S200: Extraction of affiliated store manual]
A user who wishes to view business manual information using the information providing system 1 first logs in from a user terminal 200 registered as a user in advance. The information for logging in is associated with information about the store in which the user is enrolled (or information about the company that operates the store). Then, when the user logs in from the user terminal 200, the control unit 110 cooperates with the storage unit 130 to execute the affiliated store manual extraction unit 113, and records the business manual information of the store in which the user is enrolled in the business manual database 131. Extract from the business manuals (step S200).
The business manual database 131 is assumed to store the business manuals of all stores at once, but is not limited to this, and the business manual database is sorted for each company and each store to accumulate business manual information. It may be configured to do so.

By extracting the business manual information registered in association with the store to which the user belongs in advance in this way, it is possible to reduce the load on the computer when estimating the business manual information described later.

[Steps S210 to S230: Request input to registration]
The user who has logged in to the information providing system 1 subsequently requests an answer to the user terminal 200 (step S210). Requesting an answer means entering a request to view business manual information related to any item of business. The request is made by the user speaking to the user terminal 200. The user terminal 200 is provided with a well-known voice signal acquisition unit such as a microphone (not shown), and the user's voice is input to the user terminal 200 by using the voice signal acquisition unit.

Requests made by the user to the user terminal 200 are, for example, "Show me the manual when the dishwasher breaks down." Or "I want to see the manual when a line is formed outside the store during lunch business." And so on.

In the present embodiment, the request is input by the user aloud, but if the user's hand is free, the user inputs the request by himself / herself, such as input by the keyboard or the touch panel. Business manual information may be searched by means.

The request input to the user terminal 200 in step S210 is transmitted to the server 100 via the Internet (step S220).

Upon receiving the voice request from the user, the control unit 110 of the server 100 executes the voice request registration unit 114 in cooperation with the storage unit 130, and voices the user's request transmitted from the user terminal 200 as voice request data. Register in the request database 132 (step S230).

As shown in FIG. 5, the voice request database 132 includes voice data representing the content of the voice request, the job title and industry of the staff who generated the voice request, the time division in which the voice request was issued, and the response corresponding to the voice request. The contents of the above are memorized in association with each other.

The voice request database 132 stores voice requests and business manual information which is the answer corresponding to all the business operators who use the information providing system 1 according to the present invention in association with each other, and performs machine learning to accumulate data. As a result, it is possible to estimate a highly accurate answer in the step of estimating the business manual candidate described later. The voice request database 132 is created for each industry such as the restaurant business and the cram school, and it is preferable to store information as big data by associating the contents of the voice request with the answer.

[Step S240: Analysis of voice data]
Next, the control unit 110 executes the voice data analysis unit 115 and analyzes the voice data registered in step S230 (step S240).

Well-known means such as Fourier transform and frequency analysis are used for the analysis of the voice data in step S240, and the calling keyword included in the voice data is estimated by the analysis.

That is, the calling keyword included in the user's request can be estimated by analyzing the voice data in step S240.

[Step S250: Estimating business manual candidates]
Next, the control unit 110 executes the business manual candidate estimation unit 116 in cooperation with the storage unit 130, and uses the analysis result of the voice data in step S240 to set the item corresponding to the content of the voice data as the business manual candidate. Estimate (step S250).

The business manual candidate can be estimated by matching the analysis result of the voice data in step S240 with the voice data stored in the voice request database 132 shown in FIG. 5 as an example.

For example, when the analysis result of the voice data in step S240 and the voice data stored in the voice request database 132 are collated, the item related to "accounting using the coupon during lunch business" is specified in the voice request database 132. If so, the corresponding business manual information is extracted from the business manual database 131 and estimated as a candidate.

Further, the business manual candidate can be estimated by matching the call keyword extracted in step S240 with the call keyword of each item registered in the business manual database 131. In addition to matching the voice data with the database, it is also possible to estimate by taking into consideration the time zone in which the user input the request and / or the job title of the user who input the request. By doing so, it is possible to estimate the candidate with high accuracy.

In addition, the extraction of business manual candidates is based on the voice issued by the employee and the time zone (whether it is open for lunch, closed, dinner, or after closing). Control to extract multiple candidates corresponding to.

Further, in step S250, a plurality of business manual candidates are extracted from the items stored in the business manual database 131, but when there is only one candidate, one item is extracted as the only candidate. Will be done.

[Steps S260 to S270: Candidate transmission-display]
When the business manual candidate is extracted in step S250, it is transmitted to the user terminal 200 via the communication unit 130 and the Internet (step S260), and the business manual candidate transmitted to the user terminal 200 is displayed on the user terminal 200 (not shown). The list is displayed in the section (step S270).

As shown in FIG. 6, the list display screen 210 is composed of an eye-catching image (an image included in the business manual information) 211, an evaluation score 212, and a lead sentence 213 of the content to be published in the manual, and is a voice request. The more relevant it is, the higher it is placed and displayed.

[Steps S280-S290: Selection of business manual candidates-output]
The user selects a business manual candidate for which the user wants to confirm the content from the candidates displayed on the user terminal 200 (step S280). The business manual candidate may be selected by using an input means such as a touch panel, or by a voice input unit capable of inputting voice.

By registering the business manual candidate selected in step S280 in association with the voice request information registered in the voice request database 132 in step S230, a more accurate business manual search system is constructed by machine learning. It becomes possible.

Preferably, by associating the selected business manual candidate with the voice request information and re-learning, the arrangement order displayed at the time of list display can be controlled.

When the business manual candidate is selected by the user in step S280, the selected business manual candidate is output to the user terminal 200 (step S290).

The business manual information is output in audio format and / or document format. In particular, during times when both hands are often busy, such as during lunch or dinner, it is preferable to output the manual from the voice output unit of the user terminal 200 in a format of reading aloud.

Such an output format may be configured so that it can be changed depending on the time zone. By doing so, the business manual information can be output from the output unit in a document format during non-busy hours, and the business manual information can be confirmed in more detail, and both hands tend to be occupied. It is possible to confirm by voice during the time zone.

Preferably, the control unit 110 determines a means for determining whether or not both hands can be used, such as during lunch or dinner, and outputs business manual information by voice during the time when both hands cannot be used. It is preferable to have it.

According to the information providing system 1 according to the present embodiment, the business manual information can be requested to be viewed by voice and the contents of the business manual information can be confirmed by voice information. Therefore, even if both hands are occupied, the business is appropriate. You can check the manual information.

In the above, the server 100 and the user terminal 200 are separated from each other, and the business manual information is provided by the server 100 and the user terminal 200 communicating with each other, but the present invention is not limited to this. , The function provided in the server 100 can be installed in the user terminal 200 as application software, and can be constructed as a system that can be used in the user terminal 200 via the application software.

Further, in the above, the explanation is made on the premise that the voice request is issued in Japanese and the business manual information is output in Japanese, but the explanation is not limited to this, and the information providing system 1 is equipped with an automatic translation function. In response to a voice request in a foreign language, the business manual information may be output in the foreign language.

Prior to outputting the business manual information in a foreign language, drag and drop the data file in which the business manual information is stored on the application software displayed on the user terminal 200 to the preset language. You may try to translate. The languages to be translated are about 40 languages. In addition, the translation may be performed in 40 languages at once.

Further, in FIG. 4, it is assumed that the business manual database 131 stores the business manuals of all stores at once, but the business manual database is not limited to this, and the business manual database is sorted for each company or store for business. It may be configured to accumulate manual information. This makes it possible to make more optimal recommendations for the store.

Further, the user terminal 200 may be configured to display the history of voice requests. By doing so, it is possible to output business manual information by tracing from the past history.

In addition, the information providing system 1 of the present invention can be used to revise information on each business manual and to create a business manual for each staff member.

Further, as the data format of the business manual information to be registered in the business manual database 131, the document data obtained by converting the manual into an electronic document and the voice data obtained by converting the document into voice data are mentioned. Is provided in the business manual database 131 as video data consisting of video and audio, and a means for storing tags related to the video data in the business manual database 131, and the business manual is stored in the video and audio video. The configuration may be such that what is recorded as data is used. At that time, related tags such as "how to serve", "coupon", "breakdown", and "lunch open" are attached to each video data, and the analysis result of the audio data in step S240 is associated with the video data. Business manual candidates can be estimated by matching with the tags.

At that time, as an output means of the user terminal 200, a moving image reproduction means for reproducing the moving image data composed of video and audio is provided, and the estimated business manual information is output as a moving image by the moving image reproduction means. May be good.

In this way, by using the video data as the business manual information, the business manual information can be recorded as video data composed of video and audio and output as a video from the user terminal. It is possible to efficiently convey moving information such as cooking methods, and because tags related to video data are attached, it is possible to realize efficient estimation of business manual candidates. An information provision system can be constructed.

[Flowchart showing the flow of heat map registration method]
FIG. 7 is a flowchart showing the flow of the heat map registration method in the present embodiment. Further, FIG. 8 is a diagram showing an example of the heat map database 133. A procedure for registering a heat map according to the present embodiment will be described with reference to FIGS. 7 and 8.

[Step S300: Display business manual]
The user first logs in from the user terminal 200 that has been registered as a user in advance. The information for logging in is associated with information about the store in which the user is enrolled (or information about the company that operates the store).

Further, as described in paragraph [0074], the business manual candidate is output to the user terminal 200 in step S290. The user selects a desired business manual from the business manual candidates output to the user terminal 200, and displays the business manual (step S300).

[Steps S301 to S303: Acquisition of heat map data-registration]
Next, the user performs a touch operation or a click operation on the terminal as he / she browses desired information composed of documents, images, etc. for the business manual displayed on the user terminal 200 in S300 (step S301). ).

Next, the heat map data acquisition unit of the user terminal 200 acquires heat map data for the operation performed by the user in S301 (step S302). The heat map data indicates information necessary for the heat map creation unit 117 of the server 100 to create a heat map. Specifically, in the business manual page displayed on the user terminal 200, the range in which the user scrolls the page, the place where the user taps or clicks, the time spent in the area where the user browses the page, and the user page. Includes information such as where you left. In addition, the heat map data is matrix-type numerical data (in the manual page, the range where the user scrolls the page, the place where the user taps or clicks, the time spent in the area where the user browses the page, and the user pages. This is data for visualizing the strength of (information such as the location where the user left the screen).
The heat map data is acquired based on a known technique. Specifically, the movement of the mouse is tracked, and the log of the mouse is acquired as heat map data. There is a correlation between human eye and mouse movements, and based on mouse movements, within a manual page, the extent to which the user scrolls the page, where the user taps or clicks, and the area where the user browses the page. Information such as the staying time of the mouse and the place where the user leaves the page is acquired.
Further, the heat map creation unit 117 creates a heat map based on the heat map data, so that the user's thoughts can be visualized.

In the heat map data acquisition unit of the user terminal 200, the user having the terminal performs the above actions, for example, the range in which the user scrolls the page in the business manual page displayed on the user terminal 200, or the user taps or taps. Information such as the clicked part is acquired at any time. After that, the heat map data acquisition unit temporarily designates a specific period such as a user's login period or one hour in advance, and temporarily acquires the above information within the specified period. accumulate.

Next, the user terminal 200 transmits the heat map data acquired by the heat map data acquisition unit in S302 and temporarily accumulated to the server 100 via the Internet (step S303).

Next, the server 100 receives the heat map data transmitted from the user terminal 200 in S302. After that, the heat map data analysis unit 117 of the server 100 cooperates with the storage unit 130 to register the heat map data transmitted from the user terminal 200 in the heat map database 133 (step S304).

As shown in FIG. 8 as an example, the heat map database 133 includes the heat map data acquired by the user terminal 200, the job title, industry, and heat of the user who operates the terminal when the user terminal 200 acquires the heat map data. The date and time when the map data was acquired, the contents of the heat map created based on the acquired heat map data, and the like are stored in association with each other.

The heat map database 133 stores the heat map data acquired for all the business operators using the information providing system according to the present invention in association with the corresponding heat map, and performs machine learning to accumulate the data. By doing so, it becomes possible to provide a highly accurate heat map in the step of providing the heat map described later. The heat map database 133 is created for each industry such as the restaurant industry and the cram school, and it is preferable to store the information as big data by associating the acquired heat map data with the heat map.

[Step S305: Analysis of heat map data]
Next, the control unit 110 executes the heat map data analysis unit 117 and analyzes the heat map data registered in step S304 (step S305).

Well-known means such as Fourier transform and frequency analysis are used for the analysis of the heat map data in step S305, and the analysis includes the "business displayed on the user terminal 200" included in the heat map data. The frequency and order of "the range in which the user scrolls the page within the page of the manual" and "the place where the user taps or clicks" are estimated.

[Steps S306 to S307: Heat map creation-registration]
Next, the control unit 110 executes the heat map creation unit 118 and creates a heat map based on the heat map data analyzed in step S305 (step S306).

Specifically, the heat map creation unit 118 describes, for example, "a range in which the user scrolls the page in the business manual page displayed on the user terminal 200", "a place where the user taps or clicks", and the like. , Based on the result analyzed in S305, hatch a plurality of colors on the page of the business manual, and create a heat map expressing the frequency and order by shades of color.
In addition, the heat map creation unit 118 displays the part frequently viewed by the user (business manual page) in red and the part frequently viewed by the user in blue in order to indicate the area that has been read carefully. Create a heat map.
In addition, the heat map creation unit 118 creates a heat map that displays how far the user is displaying the business manual.

By creating a heat map, the following effects can be obtained. First, the heat map can express the user's viewpoint as to what is often viewed on the user screen. This makes it possible to analyze "why the place is being read" rather than simply identifying the place where it is being read (hereinafter abbreviated as perusal area analysis). In addition, for example, the tendency of each segment can be grasped by analyzing each perusal area by changing the job title or industry.

Heatmaps can also represent what percentage of users are scrolling the screen. As a result, by setting the content that the user wants or the content that the user wants to show by the line where the above percentage is "50%", it is possible to efficiently convey the most important business manual. You can consider strategies.

In addition, the heat map can express where on the user screen is clicked. As a result, if the text or image that does not have a link destination is dark, the business manual is expanded by creating the content of the link destination or preparing a pop-up screen and preparing the content that satisfies the user's desire to know. You can efficiently create the content you have made.

In addition, the heat map can express only clicks (intermediate clicks) when the user does not change pages. This makes it possible to effectively analyze the top page and entrance page (landing page) that have a navigation role. If an image or text that does not have a link destination is clicked, you can efficiently create content that expands the business manual by preparing a link destination.

The heatmap can also modify "what percentage of users saw each area". As a result, the perusal area analysis can be further quantitatively grasped numerically. Since the viewing rate of the created content can be grasped numerically for each area, it is possible to perform an analysis effective for reporting, for example. In addition, since the result of improvement can be grasped numerically, the effect of small correction can be grasped concretely.

In addition, the heat map can be used not only for heat maps on PCs but also for multi-devices such as smartphones and tablets. As a result, even in the responsive design, each heat map is automatically acquired, and the tendency of each device is grasped, so that the Web can be easily optimized for each device.

In addition, the heat map can collectively display the heat maps of a plurality of smartphones in the same manner as the PC. As a result, it is possible not only to dig into the user's behavior by arranging different types of heat maps, but also to specify a period and verify the effect before and after the improvement.

In addition, the heat map allows you to easily select the device to be analyzed with the touch of a button, such as adding up "PC", "iOS", "Android", and "smartphone". As a result, the heat map can be displayed for each OS and each device. Since the capture of the responsive design site is also automatically acquired, daily access analysis can be easily performed.

The color coding of the heat map indicates that, for example, dark red indicates that the frequency and order of the above information is high, and that the frequency and order of the above information decreases as the color becomes colder such as orange, yellow, green, and blue. Shown.

Next, the heat map creation unit 118 of the server 100 cooperates with the storage unit 130 to register the heat map created in S306 in the heat map database 133 (step S307).

[Flowchart showing the flow of heat map provision method]
FIG. 9 is a flowchart showing the flow of the heat map providing method in the present embodiment. Further, FIG. 10 is a diagram showing an example of the heat map display screen 1010. A procedure for providing a heat map according to the present embodiment will be described with reference to FIGS. 9 and 10.

[Steps S308 to S309: Request for heat map display-Transmission]
When the user wants to display the heat map, the user terminal 200 displays something like a "heat map request tab" on the terminal screen, and accepts the input of the heat map request by tapping or clicking the user. (Step S308).

Next, the user terminal 200 transmits a heat map request to the server 100 via the Internet (step S309). The heat map request is associated with information about the user who is the sender and the business manual that the user is viewing.

[Steps S310 to S311: Reception of desired heat map-extraction of heat map]
Next, the server 100 receives the heat map request transmitted from the user terminal 200 in S309 (step S310).

After that, the storage unit 130 of the server 100 extracts the heat map corresponding to the information of the user and the business manual associated with the heat map request from the heat maps registered in the heat map database 133 (step S311). ..

[Steps S312 to S313: Heat map transmission-display]

When the heat map is extracted in step S311, the server 100 executes the communication unit 120 and transmits the heat map to the user terminal 200 via the Internet (step S312).

Next, the user terminal 200 causes the user terminal 200 to display the heat map transmitted in S312 (step S313).

As shown in FIG. 10, the heat map display screen 1010 is, for example, "a range in which the user scrolls within the page of the business manual displayed on the user terminal 200" or "a place tapped or clicked by the user". , Etc., based on the results analyzed in S305, the hatching 1020 of multiple colors is processed on the page of the business manual, and the heat map expressing the frequency and order by the shade of color is displayed on the display of the user terminal 200. Displayed above.

As for the plurality of colors constituting the hatching 1020, for example, dark red indicates that the frequency and order of the above information is high, and the frequency and order of the above information decreases as the color becomes colder such as orange, yellow, green, and blue. Show that.

By checking the heat map, the user can grasp the places of high interest and the places of low interest according to the attributes of the staff and the time zone in the page of the business manual.
[Step S314: Update of business manual information]
The user confirms the heat map displayed on the user terminal 200, and if the user wishes to update the business manual information, the process proceeds to step S130 for inputting the business manual information (step S314).

In this way, by enabling the user to update the business manual information after confirming the heat map on the screen of the user terminal 200, for example, "the part you want to see is not seen" or "the unexpected part is not seen". The user can revise the business manual after recognizing the facts such as "being seen" and "being separated in an unexpected place" and grasping the problems of the business manual.

In addition, since data for each staff and time zone can be grasped, for example, "where the staff with many questions often browse", "what area the new staff browses", "day and night staff" The user can revise the business manual after grasping the "difference in the area to be browsed by".

With the above configuration, it is possible to provide an information providing system that can output business manual information only by voice without using hands even if both hands are occupied.

Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments described above. In addition, the effects described in the embodiments of the present invention merely list the most preferable effects arising from the present invention, and the effects according to the present invention are limited to those described in the embodiments of the present invention. is not it.

Further, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. It is also possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. .. In addition, other configurations may be added, deleted, or replaced with respect to a part of the configurations of each embodiment.

Further, each of the above configurations, functions, and processing units may realize a part or all of them by hardware (for example, an integrated circuit). Further, each of the above configurations, functions, and processing units may be realized by software by the processor interpreting and executing a program that realizes each function. Information such as programs, tables, and files that realize each function can be stored in a memory, a hard disk, a recording device such as an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

1 Information provision system 100 Server 110 Control unit 111 Store information registration unit 112 Business manual information registration unit 113 Affiliated store manual extraction unit 114 Voice request registration unit 115 Voice data analysis unit 116 Business manual candidate estimation unit 117 Heat map data analysis unit 118 Heat map creation unit 120 Communication unit 130 Storage unit 131 Business manual database 132 Voice request database 133 Heat map database 200 User terminal

Claims (8)

Including a server and a user terminal connected to the server via a network.
An information providing system that outputs a response corresponding to the content of a voice request, which is a request for viewing business manual information issued by a user, from the user terminal.
The server
A business manual database that converts the business manual to be viewed into voice data and stores it as business manual information,
A voice data analysis unit that analyzes voice data related to the voice request transmitted from the user terminal, and a voice data analysis unit.
A business manual candidate estimation unit that estimates items corresponding to the contents of the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database, and a business manual candidate estimation unit.
A communication unit that transmits items estimated by the business manual candidate estimation unit to the user terminal, and
With
The user terminal is
A voice input unit for inputting the voice request from the user,
An output unit that outputs the business manual information and
To prepare
Information provision system. The business manual candidate estimation department
From the business manual information stored in the business manual database, a plurality of candidates corresponding to the contents of the voice data analyzed by the voice data analysis unit are extracted.
Displaying the plurality of candidates on the user terminal,
The information providing system according to claim 1. The business manual candidate estimation department
In addition to the content of the voice data analyzed by the voice data analysis unit, a plurality of corresponding candidates are extracted in consideration of the time zone in which the voice request is input.
The information providing system according to claim 2. The user terminal is
Further equipped with a voice output unit that outputs the business manual information as voice data,
The business manual information is output from the voice output unit according to the time zone in which the voice request is input.
The information providing system according to any one of claims 1 to 3. The server
Further equipped with a voice request database that stores the voice request issued by the user and the business manual information that is the answer corresponding to the voice request in association with each other.
The voice request database stores the voice request and the business manual information as big data for each industry.
The information providing system according to any one of claims 1 to 4. The server
A means for recording the business manual information in the business manual database as moving image data consisting of video and audio.
Further provided with a means for storing tags related to the moving image data together,
By matching the analysis result of the audio data analyzed by the audio data analysis unit with the tag associated with the moving image data, the business manual candidate is estimated.
The business manual information is output as a moving image from the output unit of the user terminal.
The information providing system according to any one of claims 1 to 5. The server has a heat map data analysis unit that analyzes heat map data acquired from the user terminal, a heat map creation unit that creates a heat map based on the heat map data, and the created heat map. With an additional heatmap database to memorize
The heat map database stores heat map data and business manual information for each industry as big data.
The information providing system according to any one of claims 1 to 6. A server that is connected to a user terminal via a network and outputs a response corresponding to the content of the voice request, which is a request for viewing business manual information issued by the user by voice, to the user terminal.
A business manual database that converts the business manual to be viewed into voice data and stores it as business manual information,
A voice data analysis unit that analyzes voice data related to the voice request transmitted from the user terminal, and a voice data analysis unit.
A business manual candidate estimation unit that estimates items corresponding to the contents of the voice data analyzed by the voice data analysis unit from the business manual information stored in the business manual database, and a business manual candidate estimation unit.
A communication unit that transmits items estimated by the business manual candidate estimation unit to the user terminal, and
To prepare
server.