JP6656701B1 - Information providing system and server - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information providing system capable of efficiently outputting business manual information only by voice without using both hands even when both hands are occupied. SOLUTION: This is an information providing system in which a user terminal outputs an answer corresponding to the content of a voice request, which is a browsing request of business manual information issued by voice from a user, wherein a server converts a business manual into voice data to perform business. A business manual database that is stored as manual information, a voice data analysis unit that analyzes voice data related to a voice request transmitted from a user terminal, and an item corresponding to the content of the analyzed voice data is estimated from the business manual information. An operation manual candidate estimation unit and a communication unit that transmits the items estimated by the operation manual candidate estimation unit to the user terminal are provided. The user terminal includes a voice input unit for inputting the voice request from the user and an output unit for outputting business manual information. [Selection diagram] Fig. 1

Description

  The present invention relates to an information providing system and a server, and is particularly useful for browsing a business manual in a store such as a restaurant during business hours.

  With the recent decline in the working population, there is a growing movement to hire non-regular employees, including part-time workers, and foreign employees.

  In order for non-regular employees and foreign employees to learn the contents of their work, in addition to on-site guidance, it is necessary to create a solid work manual classified for each position and each work. It becomes important.

  By the way, such business manuals are usually created as paper documents and are often stored in cabinets or the like. However, as the amount of business manuals increases, it becomes more difficult to turn over the business manuals stored in the cabinet while working during business hours, and browse only the information that one wants to know.

  Especially at restaurants, lunch and dinner are very busy and both hands are often occupied, so if you put down what you have in your hand and check the business manual, the work you actually need to do is After a long delay, other staff members are unable to turn.

  In view of such a problem, there has been proposed a system in which a business manual is managed as electronic data so that an employee can view a computerized business manual from his / her own information terminal (Patent Document 1) 1).

  However, when browsing computerized business manuals, it takes time to search for the item you want to browse from a large number of items, and it is not always possible to browse efficiently. Absent.

JP-A-2019-61534

  The present invention has been made based on such an idea, and provides an information providing system capable of efficiently outputting business manual information only by voice without using hands, even if both hands are occupied. The purpose is to:

  The present invention provides the following solutions.

The invention according to the first feature includes a server and a user terminal connected to the server via a network, and provides a response corresponding to the content of the voice request as a browsing request of business manual information issued by the user in voice. An information providing system output from a user terminal, wherein a server analyzes a business manual database that converts a business manual to be browsed into audio data and stores it as business manual information, and voice data related to a voice request transmitted from the user terminal. A business data candidate estimating unit for estimating items corresponding to the contents of the voice data analyzed by the voice data analyzing unit from business manual information stored in a business manual database, and a business manual candidate estimating unit Communication for transmitting items estimated by the unit to the user terminal When, with the user terminal includes a voice input unit for inputting the voice request from the user, and an output unit for outputting the operational manual information.
Further, the invention according to the first feature is connected to the user terminal via a network, and causes the user terminal to output an answer corresponding to the content of the voice request as a browsing request of the business manual information issued by the user. A server, a business manual database that converts a business manual to be browsed into voice data and stores it as business manual information, and a voice data analysis unit that analyzes voice data related to the voice request transmitted from the user terminal, A business manual candidate estimating unit for estimating items corresponding to the contents of the voice data analyzed by the voice data analyzing unit from the business manual information stored in the business manual database; A communication unit for transmitting the selected item to the user terminal; Provided.

  According to the invention according to the first aspect, there is provided a business manual candidate estimating unit for estimating items corresponding to the contents of the voice data analyzed by the voice data analyzing unit from the business manual information stored in the business manual database. Therefore, by inputting a request by voice, business manual information corresponding to the request can be efficiently estimated.

  The invention according to the second feature is the invention according to the first feature, wherein the business manual candidate estimating unit includes a voice data analyzed by the voice data analyzing unit from the business manual information stored in the business manual database. Provided is an information providing system for extracting a plurality of candidates corresponding to data contents and displaying the plurality of candidates on a user terminal.

  According to the invention according to the second aspect, since the business manual candidate estimating unit narrows down to a plurality of candidates, a user-friendly system is finally constructed in which the information is selected by the user's hand while maintaining the accuracy of information search. be able to.

  The invention according to the third aspect is the invention according to the second aspect, wherein the business manual candidate estimating section includes a time zone in which the voice request is input in addition to the content of the voice data analyzed by the voice data analyzing section. In consideration of the above, an information providing system that extracts a plurality of corresponding candidates is provided.

  According to the invention according to the third aspect, in addition to the content of the voice data, the candidate is extracted in consideration of the time zone in which the voice request is input. Therefore, it is possible to construct a system with high accuracy and low search noise.

  The invention according to a fourth aspect is the invention according to any one of the first to third aspects, wherein the user terminal further includes an audio output unit that outputs the business manual information as audio data, and the audio request is input. An information providing system for outputting business manual information from an audio output unit in accordance with a time period provided.

  According to the fourth aspect of the invention, since the business manual information is output in audio format, it is possible to input the request by voice and confirm the business manual information by voice data, so that both hands are blocked. An information providing system that can be used even during busy hours can be realized.

  An invention according to a fifth aspect is the invention according to any one of the first to fourth aspects, wherein the server stores a voice request issued from the user and business manual information as an answer corresponding to the voice request. The voice request database further includes a voice request database that stores the data in association with each other, and the voice request database provides an information providing system that stores the voice request and business manual information in association with each other as big data.

  According to the invention according to the fifth aspect, a voice request belonging to the same business category and business manual information are stored as big data in association with each other. Can be built.

  The invention according to a sixth aspect is the invention according to any one of the first to fifth aspects, wherein the server records the operation manual information in the operation manual database as moving image data including video and audio; Means for additionally storing tags related to the data, and by matching the analysis result of the audio data analyzed by the audio data analysis unit with the tag associated with the video data, a business manual candidate Provided is an information providing system for performing estimation and outputting business manual information as a moving image from an output unit of a user terminal.

  According to the invention of the sixth aspect, the operation manual information can be recorded as moving image data composed of video and audio, and can be output from the user terminal as a moving image. An information provision system that can efficiently transmit information with a mark and attach tags related to video data, so that it is possible to efficiently estimate business manual candidates can do.

  The invention according to a seventh aspect is the invention according to any one of the first to sixth aspects, wherein the server comprises: a heat map data analysis unit that analyzes heat map data obtained from the user terminal; A heat map creation unit that creates a heat map based on the map data, and a heat map database that stores the created heat map are further provided. The heat map database associates the heat map with business manual information for each type of business. Provide an information providing system that stores as big data.

  According to the invention according to the seventh aspect, the user confirms the heat map, and thereby finds places of high interest, places of low interest, and the like according to staff attributes, time zones, and the like in the pages of the business manual. Can be understood about.

  According to the present invention, even if both hands are occupied, it is possible to provide an information providing system capable of efficiently referring to business manual information only by voice without using hands.

FIG. 1 is a block diagram illustrating a hardware configuration and software functions of an information providing system 1 according to the present embodiment. FIG. 2 is a flowchart showing a flow of advance preparation of an information providing method using the information providing system 1 in the present embodiment. FIG. 3 is a diagram illustrating an example of the business manual database 141. FIG. 4 is a flowchart illustrating a flow of an information providing method using the information providing system 1 according to the present embodiment. FIG. 5 is a diagram showing an example of the voice request database 142. FIG. 6 is a diagram illustrating an example of the business manual candidate list display screen 210. FIG. 7 is a flowchart illustrating the flow of the heat map registration method according to the present embodiment. FIG. 8 is a diagram illustrating an example of the heat map database 133. FIG. 9 is a flowchart illustrating the flow of the heat map providing method according to the present embodiment. FIG. 10 is a diagram showing an example of the heat map display screen 1010.

  Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. Note that this is merely an example, and the technical scope of the present invention is not limited to this.

[Configuration of Information Providing System 1]
The hardware configuration and software functions of the information providing system 1 according to the present embodiment will be described with reference to the block diagram shown in FIG.

  The information providing system 1 is a server 100 that performs data management, data processing, distribution of voice data, and the like in order to operate the information providing system 1, and a terminal used by a user who wants to view a business manual. 100 and a user terminal 200 connected via the Internet.

[Configuration of Server 100]
The server 100 includes a control unit 110 that controls data, a communication unit 120 that communicates with a user and other devices, a storage unit 130 that stores data, and an input unit 140 that receives input of information from the user. And a display unit 150 that outputs data and images controlled by the control unit 110.

  The control unit 110 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like.

  The communication unit 120 includes a device that enables communication with another device, for example, a device that supports IEEE 802.11 Wi-Fi (Wireless Fidelity).

  The storage unit 130 is a device that stores data and files, and includes a data storage unit such as a hard disk, a semiconductor memory, a recording medium, and a memory card. The storage unit 130 stores an operation manual database 131 and a voice request database 132 described later.

  The control unit 110 reads a predetermined program, and cooperates with the communication unit 120 and / or the storage unit 130 as necessary, thereby extracting the store information registration unit 111, the business manual information registration unit 112, and the affiliated store manual extraction. A unit 113, a voice request registration unit 114, a voice data analysis unit 115, and a business manual candidate estimation unit 116 are realized.

  The type of the input unit 140 is not particularly limited. Examples of the input unit 140 include a keyboard, a mouse, and a touch panel.

  The type of the display unit 150 is not particularly limited. The display unit 150 includes, for example, a monitor, a touch panel, and the like.

[Configuration of User Terminal 200]
The user terminal 200 has a voice input unit (not shown) for inputting a voice request from the user, and an output unit (not shown) for outputting business manual information described later. Examples of the output unit include a monitor, a touch panel, and the like. Further, the user terminal 200 has an audio output unit (not shown) that outputs the task manual information as audio data. The user terminal 200 is configured as a mobile terminal having a communication function, such as a smartphone or a tablet terminal.

[Flowchart showing advance preparation of information providing method using information providing system 1]
FIG. 2 is a flowchart showing a procedure of preparation in advance of the information providing method. FIG. 3 is a diagram showing an example of the business manual database 131. The processing executed by each of the above-described hardware and software modules will be described with reference to FIGS.

[Steps S100 to S120: Input to Registration of Store Information]
First, a store manager or an employee (hereinafter, referred to as a user) logs in to the server 100 when starting to use the information providing system 1 according to the present embodiment. After logging in to the server 100, information about the store is input to the user terminal 200 (step S100), and the store information is transmitted from the user terminal 200 to the server 100 via the Internet (step S110). Upon receiving the information about the store, the control unit 110 of the server 100 executes the store information registration unit 111 in cooperation with the storage unit 140, and stores the information about the store in the business manual database 131 stored in the storage unit 130. Register (step S120).

  The information about the store is input by a user who is a manager or an employee of the store using the information providing system 1, and is stored as information associated with the store ID in a business manual database 131 as shown in an example in FIG. You.

  The registered store information includes the type of business, the size of the store, the number of employees, the number of seats (the capacity of the store), business hours, contact information such as address, presence or absence of a franchise, store ID of a franchise store, and the like.

[Steps S130 to S150: Input to Registration of Business Manual Information]
Next, the user inputs business manual information, which is a data of a business manual including various items in the store into the user terminal 200 and is composed of image data and character data (step S130). The information is transmitted from the terminal 200 to the server 100 via the Internet (step S140). Upon receiving the business manual information, the control unit 110 of the server 100 executes the business manual information registration unit 112 in cooperation with the storage unit 130, and stores the business manual information in the business manual database 131 stored in the storage unit 130. The information is registered (step S150).

  As the data format of business manual information to be registered, both document data in which a manual is converted into an electronic document and voice data in which a document is converted into voice data are stored.

  At the same time, for each task item, a candidate for a calling keyword for calling the task manual information, a division of a time zone in which the task is performed, and a position in which the task is performed are also registered. The calling keywords for calling the business manual information are, for example, "accounting", "books", "coupons", "failures", "troubles", "claims", "sales", "work rules", etc. "Lunch is open", "Dinner is open", "Out of business hours", "Break", "Before lunch", and the like. In addition, the post performing the job is, for example, “manager”, “hall manager”, “hall staff”, “kitchen manager”, “kitchen staff”, or the like.

  The information registered together for each item is not limited to one. For example, if the item is related to a situation that can occur during both the lunch business and the dinner business, both the time divisions of “lunch business” and “dinner business” are registered. Also, a plurality of call keywords may be registered.

  Such work is performed for all items to be registered, and the aggregate data of the business manual information in the store is stored in the business manual database 131 of the storage unit.

  As shown in FIG. 3, the business manual database 131 created in this manner is configured by items such as a store ID, business items, a calling keyword, a time division, and a position of a staff member who uses the business manual. Business manual information is stored in a database for a plurality of registered stores.

  Although the example shown in FIG. 3 is described in a simplified manner, one store may actually have tens to hundreds of items, and information about appropriate items is extracted therefrom, and a manual is extracted. It is extremely difficult to check the contents, especially during busy hours such as lunchtime.

  Therefore, the present invention provides a technique for accurately extracting information desired by a user from a plurality of items and outputting the information in a manner that is easy for the user to understand.

[Flowchart showing information providing method using information providing system 1]
FIG. 4 is a flowchart illustrating a procedure of an information providing method using the information providing system 1 according to the present embodiment. FIG. 5 is a diagram showing an example of the voice request database 132. A procedure for providing information using the information providing system 1 according to the present embodiment will be described with reference to FIGS.

[Step S200: Extraction of affiliated store manual]
A user who wishes to view business manual information using the information providing system 1 first logs in from the user terminal 200 which has been registered in advance. Information for logging in is associated with information on a store in which the user is registered (or information on a company that operates the store). When the user logs in from the user terminal 200, the control unit 110 executes the affiliated store manual extraction unit 113 in cooperation with the storage unit 130, and records the operation manual information of the store in which the user is registered in the operation manual database 131. It is extracted from the operation manual that has been set (step S200).
In addition, the business manual database 131 is assumed to store the business manuals of all stores collectively. However, the present invention is not limited to this. The business manual database is sorted for each company and each store and the business manual information is stored. May be configured.

  In this manner, by extracting the business manual information registered in association with the store to which the user belongs, the load on the computer when estimating the business manual information described later can be reduced.

[Steps S210 to S230: Request Input to Registration]
The user who has logged in to the information providing system 1 subsequently requests a response to the user terminal 200 (step S210). To make a request for an answer, that is, to input a request for which item of operation manual information the user wants to view. The request is made by the user speaking to the user terminal 200. The user terminal 200 includes a well-known audio signal acquisition unit such as a microphone (not shown), and inputs a user's voice to the user terminal 200 using the audio signal acquisition unit.

  The request made by the user to the user terminal 200 is, for example, "Show me the manual when the dishwasher breaks down." Or "I want to see the manual when a queue is formed outside the store during lunch business." And so on.

  In the present embodiment, the request is input by the user speaking out loud, but if the user's hand seems to be vacant, input is performed by the user's own hand, such as input using a keyboard or touch panel. Means may be used to search for business manual information.

  The request input to the user terminal 200 in step S210 is transmitted to the server 100 via the Internet (step S220).

  Upon receiving a voice request from the user, the control unit 110 of the server 100 executes the voice request registration unit 114 in cooperation with the storage unit 130, and converts the user request transmitted from the user terminal 200 into voice request data as voice request data. Register it in the request database 132 (step S230).

  As shown in an example in FIG. 5, the voice request database 132 includes voice data representing the content of the voice request, the position of the staff who issued the voice request, the type of business, the time segment in which the voice request was issued, and the answer corresponding to the voice request. Are stored in association with each other.

  The voice request database 132 stores a voice request and business manual information as an answer corresponding to the voice request for all the businesses using the information providing system 1 according to the present invention, and performs machine learning to accumulate data. This makes it possible to estimate a highly accurate answer in a step of estimating a business manual candidate described later. It is preferable that the voice request database 132 is created for each type of business such as the food and beverage business and the learning cram school, and it is preferable to store information as big data by associating the content of the voice request with the answer.

[Step S240: Analysis of Voice Data]
Next, the control unit 110 executes the voice data analysis unit 115 and analyzes the voice data registered in step S230 (step S240).

  Well-known means such as Fourier transform and frequency analysis are used in the analysis of the voice data in step S240, and a calling keyword included in the voice data is estimated by the analysis.

  That is, the calling keyword included in the user's request can be estimated by analyzing the voice data in step S240.

[Step S250: Estimation of Business Manual Candidate]
Next, the control unit 110 executes the business manual candidate estimating unit 116 in cooperation with the storage unit 130, and uses the analysis result of the voice data in step S240 to select an item corresponding to the content of the voice data as a business manual candidate. It is estimated (step S250).

  The task manual candidate can be estimated by matching the analysis result of the voice data in step S240 with the voice data stored in the voice request database 132, an example of which is shown in FIG.

  For example, when the analysis result of the voice data in step S240 is compared with the voice data stored in the voice request database 132, an item relating to “accounting using a coupon during lunch business” is specified in the voice request database 132. If so, the corresponding task manual information is extracted from the task manual database 131 and is estimated as a candidate.

  In addition, it is also possible to estimate a business manual candidate by matching the calling keyword extracted in step S240 with the calling keyword of each item registered in the business manual database 131. In addition to the matching between the voice data and the database, the estimation can be made in consideration of the time zone in which the user inputs the request and / or the position of the user who input the request. By doing so, highly accurate candidate estimation can be performed.

  In addition, the extraction of business manual candidates is based on the voice requested by the employee and the time period (whether it is open for lunch, closed, dinner, or after closing). Is controlled to extract a plurality of candidates corresponding to.

  In step S250, a plurality of business manual candidates are extracted from the items stored in the business manual database 131. If there is only one candidate, one item is extracted as the only candidate. Is done.

[Steps S260 to S270: Transmission of candidate to display]
When the business manual candidate is extracted in step S250, the business manual candidate is transmitted to the user terminal 200 via the communication unit 130 and the Internet (step S260), and the business manual candidate transmitted to the user terminal 200 is displayed on the user terminal 200 (not shown). The list is displayed in the section (step S270).

  As shown in an example in FIG. 6, the list display screen 210 includes an eye-catching image (an image included in the operation manual information) 211, an evaluation score 212, and a lead sentence 213 of the content posted in the manual. The higher the relevance is, the higher the order is displayed.

[Steps S280 to S290: Selection and Output of Business Manual Candidate]
The user selects, from among the candidates displayed on the user terminal 200, a task manual candidate for which the user wants to check the contents (step S280). The selection of the business manual candidate may be performed using an input unit such as a touch panel, or may be performed using a voice input unit capable of inputting voice.

  In addition, by registering the business manual candidate selected in step S280 in association with the voice request information registered in the voice request database 132 in step S230, a more accurate business manual search system is constructed by machine learning. It becomes possible.

  Preferably, by re-learning the selected business manual candidate and the voice request information in association with each other, the arrangement order displayed in the list display can be controlled.

  When a business manual candidate is selected by the user in step S280, the selected business manual candidate is output to the user terminal 200 (step S290).

  The output of the operation manual information is output in an audio format and / or a document format. In particular, it is preferable to output the manual from the audio output unit of the user terminal 200 in a format in which the manual is read aloud during busy hours, such as during lunch hours and dinner hours, when both hands are busy.

  Such an output format may be configured to be changeable depending on the time zone. By doing so, the business manual information can be output from the output unit in a document format at a time when the user is not busy, and it is possible to check the business manual information in more detail. In the time zone, it is possible to confirm by voice.

  Preferably, the control unit 110 determines whether it is a time period during which both hands cannot be used, such as during a lunch business or a dinner business, and in a case where both hands cannot be used, the control unit 110 outputs means for outputting business manual information by voice. Preferably, it is provided.

  According to the information providing system 1 according to the present embodiment, it is possible to make a request for browsing the business manual information by voice and confirm the content of the business manual information by voice information, so that even if both hands are occupied, appropriate business You can check the manual information.

  In the above description, the server 100 and the user terminal 200 are separated from each other, and the server 100 and the user terminal 200 perform communication to provide the task manual information. However, the present invention is not limited to this. Alternatively, the functions provided in the server 100 may be installed in the user terminal 200 as application software, and the user terminal 200 may be configured as a system that can be used via the application software.

  Also, in the above description, it has been described on the assumption that a voice request is issued in Japanese and business manual information is output in Japanese, but the present invention is not limited to this, and the information providing system 1 has an automatic translation function, In response to a voice request in a foreign language, business manual information may be output in the foreign language.

  Prior to outputting the business manual information in a foreign language, the data file storing the business manual information is dragged and dropped on the application software displayed on the user terminal 200, so that the data file can be set to a predetermined language. May be translated. There are about 40 languages to be translated. Further, the translation may be performed collectively in languages of 40 languages.

  In FIG. 4, the business manual database 131 is assumed to store the business manuals of all stores collectively. However, the present invention is not limited to this, and the business manual database is separated for each company and each store. You may comprise so that manual information may be accumulate | stored. This allows more optimal recommendations for the store.

  Further, the history of the voice request may be displayed on the user terminal 200. By doing so, the operation manual information can be output by following the past history.

  Further, using the information providing system 1 of the present invention, it is possible to perform a work of revising each business manual information and a work manual for each staff.

  Further, as the data format of the business manual information registered in the business manual database 131, the document data in which the manual is converted into an electronic document and the voice data in which the document is converted into the voice data are described. Means for recording in the business manual database 131 as moving image data composed of video and audio, and means for storing tags related to the moving image data in the business manual database 131 together. A configuration using data recorded as data may be used. At this time, each moving image data is tagged with a related tag such as “arrangement method”, “coupon”, “failure”, “during lunch”, and associated with the analysis result of the audio data in step S240 and the moving image data. By performing matching with the tag thus obtained, it is possible to estimate a business manual candidate.

  At this time, a moving image reproducing unit that reproduces moving image data composed of video and audio is provided as an output unit of the user terminal 200, and the estimated manual information is output as a moving image by the moving image reproducing unit. Is also good.

  In this way, by using the moving image data as the operation manual information, the operation manual information can be recorded as moving image data composed of video and audio, and can be output as a moving image from the user terminal. It is possible to efficiently transmit moving information such as the cooking method and to attach tags related to video data, so that it is possible to efficiently estimate business manual candidates An information providing system can be constructed.

[Flow chart showing the flow of the heat map registration method]
FIG. 7 is a flowchart illustrating the flow of the heat map registration method according to the present embodiment. FIG. 8 is a diagram illustrating an example of the heat map database 133. A procedure for registering a heat map according to the present embodiment will be described with reference to FIGS.

[Step S300: Display Operation Manual]
First, the user logs in from the user terminal 200 which has been registered in advance. Information for logging in is associated with information on a store in which the user is registered (or information on a company that operates the store).

  Further, as described in the paragraph [0074], the operation manual candidate is output to the user terminal 200 in step S290. The user displays a business manual by selecting a desired business manual from among the business manual candidates output to the user terminal 200 (step S300).

[Steps S301 to S303: Acquisition to Registration of Heat Map Data]
Next, the user performs a touch operation or a click operation on the business manual displayed on the user terminal 200 in step S300 as the user browses desired information including documents and images (step S301). ).

Next, the heat map data acquisition unit of the user terminal 200 acquires heat map data for the operation performed by the user in S301 (step S302). The heat map data indicates information necessary for the heat map creation unit 117 of the server 100 to create a heat map. Specifically, in the page of the business manual displayed on the user terminal 200, a range in which the user scrolls the page, a place where the user taps or clicks, a stay time in an area where the user browses the page, And information on the location where the user has left. In addition, the heat map data includes matrix-type numerical data (in a manual page, a range in which the user scrolls the page, a place where the user taps or clicks, a stay time in an area in which the user browses the page, This is data for visualizing the strength of information (such as information on a place where the user has left).
The heat map data is acquired based on a known technique. Specifically, the movement of the mouse is tracked, and the log of the mouse is obtained as heat map data. There is a correlation between the human eye and the movement of the mouse. Based on the movement of the mouse, the area of the manual page where the user scrolls the page, the place where the user taps or clicks, and the area where the user views the page , And information such as the location where the user left the page.
In addition, the heat map creating unit 117 creates a heat map based on the heat map data, so that the user's thinking can be visualized.

  The heat map data acquisition unit of the user terminal 200 is used by the user having the terminal to perform the above-mentioned actions, for example, within a page of the business manual displayed on the user terminal 200, a range in which the user scrolls the page, or a user tap or Obtain information such as the clicked location at any time. After that, the heat map data acquisition unit designates a login period per user, for example, or a specific period such as one hour in advance, and temporarily stores the information acquired within the designated period. accumulate.

  Next, the user terminal 200 transmits the heat map data acquired and temporarily accumulated by the heat map data acquisition unit in S302 to the server 100 via the Internet (step S303).

  Next, the server 100 receives the heat map data transmitted from the user terminal 200 in S302. Thereafter, the heat map data analysis unit 117 of the server 100 registers the heat map data transmitted from the user terminal 200 in the heat map database 133 in cooperation with the storage unit 130 (step S304).

  As shown in an example in FIG. 8, the heat map database 133 includes the data for the heat map acquired by the user terminal 200, the position of the user who operates the terminal when the user terminal 200 acquires the data for the heat map, the type of business, and the heat. The date and time when the map data was acquired, the contents of the heat map created based on the acquired heat map data, and the like are stored in association with each other.

  The heat map database 133 stores heat map data acquired for all the businesses using the information providing system according to the present invention and the corresponding heat map in association with each other, and performs machine learning to accumulate the data. By doing so, it is possible to provide a highly accurate heat map in the step of providing a heat map described later. It is preferable that the heat map database 133 is created for each type of business such as the food and beverage business and the study private supplementary school, and that the information of the acquired heat map data and the heat map be associated with one another and the information be accumulated as big data.

[Step S305: Analysis of Heat Map Data]
Next, the control unit 110 executes the heat map data analysis unit 117 to analyze the heat map data registered in step S304 (step S305).

  Well-known means such as Fourier transform and frequency analysis are used in the analysis of the heat map data in step S305, and the analysis shows that the “business displayed on the user terminal 200” is included in the heat map data. The frequency and order of the "range in which the user scrolls the page in the manual page" and "the place where the user taps or clicks" are estimated.

[Steps S306 to S307: Heat Map Creation and Registration]
Next, the control unit 110 executes the heat map creation unit 118, and creates a heat map based on the heat map data analyzed in step S305 (step S306).

Specifically, for example, the heat map creation unit 118 may be configured to determine “the range in which the user scrolls the page in the page of the business manual displayed on the user terminal 200”, “the place where the user taps or clicks”, and the like. Based on the result of the analysis in S305, hatching of a plurality of colors is performed on the page of the business manual, and a heat map that expresses the frequency and order of the colors by shading of colors is created.
In addition, the heat map creation unit 118 displays a portion that is frequently viewed by the user (business manual page) in red, and a portion that is rarely viewed by the user in blue, to indicate an area that has been carefully read. Create a heat map.
In addition, the heat map creating unit 118 creates a heat map that indicates where the user is in the business manual.

  The following effects are obtained by creating a heat map. First, the heat map can express the user's viewpoint as to where the user screen is frequently viewed. As a result, it is possible to analyze "why the place is being read" instead of simply specifying the place where the book is being read (hereinafter, abbreviated as perusal area analysis). In addition, for example, by analyzing the perusal area by changing the position or industry, the tendency of each segment can be grasped.

  The heat map can also express what percentage of the user is scrolling the screen and how much. As a result, by setting the content desired by the user or the content desired to be shown to the user by the line where the percentage is “50%”, the business manual having a high importance is efficiently transmitted. Examine strategies.

  In addition, the heat map can express where the user is clicking on the screen. As a result, if the text or image with no link is dark, the business manual can be expanded by creating the content of the link, or by preparing the pop-up screen and preparing the content that satisfies the desires of the user. The created content can be created efficiently.

  In the heat map, only clicks (clicks on the way) when the user does not make a page transition can be expressed by the heat map. Thereby, it is possible to effectively analyze the top page and the entrance page (landing page) having the role of navigation. If an image or text without a link destination is clicked, preparing the link destination enables efficient creation of content with expanded business manuals.

  In addition, the heat map can correct “what percentage of each user saw each area”. As a result, the perusal area analysis can be further quantitatively grasped by numerical values. Since the browsing rate of the created content can be grasped numerically for each area, for example, an analysis effective for reporting can be performed. In addition, since the results of the improvement can be grasped numerically, the effect of the fine correction can be concretely grasped.

  The heat map can be applied not only to a heat map on a PC but also to a multi-device such as a smartphone and a tablet. As a result, even in the responsive design, the respective heat maps are automatically acquired, and the tendency of each device is grasped, so that the Web can be easily optimized for each device.

  In addition, the heat map can collectively display heat maps of a plurality of smartphones similarly to the PC. As a result, it is possible not only to dig deeper into the behavior of the user by arranging different types of heat maps, but also to specify the period and verify the effect before and after the improvement.

  The heat map can easily select a device to be analyzed with a single button such as a sum of “PC”, “iOS”, “Android”, and “smartphone”. Thus, a heat map can be displayed for each OS and device. Since the capture of the Responsible Design site is automatically acquired, daily access analysis can be easily performed.

  The color classification of the heat map indicates that, for example, dark red indicates that the frequency and order of the information are high, and that the frequency and order of the information are low as the color becomes cooler, such as orange, yellow, green, and blue. Show.

  Next, the heat map creation unit 118 of the server 100 registers the heat map created in S306 in the heat map database 133 in cooperation with the storage unit 130 (Step S307).

[Flow chart showing the flow of the heat map providing method]
FIG. 9 is a flowchart illustrating the flow of the heat map providing method according to the present embodiment. FIG. 10 is a diagram showing an example of the heat map display screen 1010. A procedure for providing a heat map according to the present embodiment will be described with reference to FIGS.

[Steps S308 to S309: Desired heat map display to transmission]
When the user wants to display the heat map, the user terminal 200 displays something like a “heat map desired tab” on the terminal screen, and taps or clicks on the user, thereby accepting the input of the heat map desired. (Step S308).

  Next, the user terminal 200 transmits a heat map request to the server 100 via the Internet (Step S309). Note that the heat map request is associated with information on the user who is the sender and the business manual that the user is viewing.

[Steps S310 to S311: Receiving heatmap request to extraction of heatmap]
Next, the server 100 receives the heat map request transmitted from the user terminal 200 in S309 (Step S310).

  After that, the storage unit 130 of the server 100 extracts a heat map corresponding to the information of the user and the operation manual associated with the desired heat map from the heat maps registered in the heat map database 133 (Step S311). .

[Steps S312 to S313: Transmission / display of heat map]

  When the heat map is extracted in step S311, the server 100 executes the communication unit 120 and transmits the heat map to the user terminal 200 via the Internet (step S312).

  Next, the user terminal 200 displays the heat map transmitted in S312 on the user terminal 200 (Step S313).

  As illustrated in FIG. 10, the heat map display screen 1010 includes, for example, “a range where the user scrolls the page in the page of the business manual displayed on the user terminal 200” and “a place where the user taps or clicks. , Etc., based on the result of the analysis in S305, a process of hatching 1020 of a plurality of colors is performed on the page of the business manual, and a heat map expressing the frequency and order of the colors and shades of colors is displayed on the display of the user terminal 200. Displayed above.

  For the plurality of colors constituting the hatching 1020, for example, dark red indicates that the frequency and rank of the information are high, and the frequency and rank of the information are low as the color becomes cooler, such as orange, yellow, green, and blue. Indicates that

By checking the heat map, the user can grasp a place of high interest, a place of low interest, and the like according to a staff attribute, a time zone, and the like in a page of the business manual.
[Step S314: Update of Operation Manual Information]
The user checks the heat map displayed on the user terminal 200, and if the user desires to update the operation manual information, the process proceeds to a step S130 of inputting the operation manual information (step S314).

  As described above, by allowing the user to update the operation manual information after checking the heat map on the screen of the user terminal 200, for example, "a desired part is not seen" or "an unexpected part The user can correct the business manual after recognizing the facts such as "seen" and "disconnected unexpectedly" and grasping the problem of the business manual.

  In addition, since the data for each staff member and each time zone can be grasped, for example, "points frequently visited by staff with many questions", "to which area new staff members browse", "day and night staff" The user can correct the business manual after grasping the “differences in the area to be browsed by”.

  With the above-described configuration, it is possible to provide an information providing system capable of outputting business manual information only by voice without using hands, even if both hands are occupied.

  Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments. In addition, the effects described in the embodiments of the present invention merely enumerate the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

  Further, the above-described embodiments have been described in detail for easy understanding of the present invention, and are not necessarily limited to those having all the configurations described above. In addition, part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of one embodiment can be added to the configuration of another embodiment. . Further, a part of the configuration of each embodiment may be added, deleted, or replaced with another configuration.

  Further, a part or all of the above-described configurations, functions, and processing units may be realized by hardware (for example, an integrated circuit). Further, each of the above configurations, functions, and processing units may be realized by software by a processor interpreting and executing a program for realizing each function. Information such as a program, a table, and a file for realizing each function can be stored in a memory, a hard disk, a recording device such as an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

1 Information Provision System 100 Server 110 Control Unit 111 Store Information Registration Unit 112 Business Manual Information Registration Unit 113 Affiliated Store Manual Extraction Unit 114 Voice Request Registration Unit 115 Voice Data Analysis Unit 116 Business Manual Candidate Estimation Unit 117 Heat Map Data Analysis Unit 118 Heat map creation unit 120 Communication unit 130 Storage unit 131 Business manual database 132 Voice request database 133 Heat map database 200 User terminal

Claims (6)

Through the network is connected to the User chromatography The terminal, comprising an answer corresponding to the contents of the voice request a browse request of the business documentation information emitted by voice from a user a server to output to the user terminal,
A business manual database that converts the business manual to be viewed into audio data and stores it as business manual information;
An audio data analysis unit that analyzes audio data related to the audio request transmitted from the user terminal,
With
The business manual information includes a plurality of business items in a store, image data and character data corresponding to the items, and for each business item, a candidate for a calling keyword for calling an item is associated. Is remembered,
A business manual candidate estimating unit for estimating items corresponding to the contents of the voice data analyzed by the voice data analyzing unit from the business manual information stored in the business manual database,
A communication unit that transmits the item estimated by the business manual candidate estimation unit to the user terminal,
With
The business manual candidate estimation unit,
By matching each item with the calling keyword, a plurality of item candidates corresponding to the contents of the voice data analyzed by the voice data analysis unit are extracted from the items constituting the business manual information. ,
The plurality of item candidates are displayed on the user terminal in association with image data corresponding to the item and a sentence based on character data of the item.
server. In the output section of the user terminal, it is determined whether it is a time period when both hands cannot be used, such as during lunch business or dinner business, and in a time period when both hands cannot be used, business manual information is output by voice, During non-busy hours other than during business hours and dinner hours, business manual information is output to the user terminal in a document format,
The server according to claim 1. The server is
The apparatus further includes a voice request database that stores the voice request issued from the user and business manual information that is an answer corresponding to the voice request in association with each other,
The voice request database stores the voice request and the business manual information in association with each other as big data for each type of business.
Server according to claim 1 or 2. The server is
Means for recording in the business manual database the business items constituting the business manual information as moving image data composed of video and audio,
Means for additionally storing a tag associated with the video data,
By performing a matching between the analysis result of the audio data analyzed by the audio data analysis unit and the tag associated with the video data, estimation of a candidate for an item of a job constituting a job manual is performed,
Causes outputs an item of business constituting the operational manual information as video from the output unit of the user terminal,
Server according to any one of claims 1-3. The server, a heat map data analysis unit that analyzes the heat map data obtained from the user terminal, a heat map creation unit that creates a heat map based on the heat map data, the created heat map It further has a heat map database to store,
The heat map database stores heat map data and business manual information as big data in association with each industry,
Server according to any one of claims 1-4. A server that is connected to the user terminal via a network and outputs to the user terminal an answer corresponding to the content of the voice request that is a browsing request for the operation manual information issued by the user from the voice,
A business manual database that converts the business manual to be viewed into audio data and stores it as business manual information;
An audio data analysis unit that analyzes audio data related to the audio request transmitted from the user terminal,
With
The business manual information includes a plurality of business items in a store, and image data and character data corresponding to the items, and for each business item, a candidate for a calling keyword for calling an item is associated. Is remembered,
A business manual candidate estimating unit for estimating items corresponding to the contents of the voice data analyzed by the voice data analyzing unit from the business manual information stored in the business manual database,
A communication unit that transmits the item estimated by the business manual candidate estimation unit to the user terminal,
With
The business manual candidate estimation unit,
By matching each item with the calling keyword, one or more item candidates corresponding to the content of the voice data analyzed by the voice data analysis unit are selected from the items constituting the business manual information. Extract,
The candidate of the item, the image data corresponding to the item, the text based on the character data of the item is associated with the display on the user terminal,
server.