WO2017115626A1

WO2017115626A1 - Participating store evaluation device and participation-type facility using participating store evaluation device

Info

Publication number: WO2017115626A1
Application number: PCT/JP2016/086371
Authority: WO
Inventors: 泰越智
Original assignee: ビーエルデーオリエンタル株式会社
Priority date: 2015-12-29
Filing date: 2016-12-07
Publication date: 2017-07-06
Also published as: JPWO2017115626A1

Abstract

[Problem] To provide an evaluation device capable of gathering accurate evaluations and showing the replacement criteria for each firm to the manager of an evaluation system. [Solution] An evaluation device capable of using an evaluation system to rank firms, wherein firms or individuals doing business in a store are to participate or withdraw. The evaluation device is equipped with: a module that receives entries from firms desiring to participate; a module the receives evaluation values for the firms from users who have received their services; and a module that processes the received evaluation values and ranks each firm, together with a degree of contribution in accordance with each firm's profits.

Description

Participating store evaluation device and participatory facility using the participating store evaluation device

The present invention relates to a participating store evaluation apparatus and a participating facility that uses the participating store evaluation apparatus. It is an invention used in a facility where a plurality of companies and stores can participate by entry, such as a food court having a shared space where a plurality of stores are densely packed. This is a device that can divide a highly rated store from a low rated store by evaluating the food of a store that opens in a participatory facility, and clarify the withdrawal criteria of the low rated store.

Currently, an evaluation device using a portable terminal is widely known as a device for evaluating a store. For example, the following patent document discloses an apparatus for evaluating a store from a user's mobile terminal. In this invention, the input of store evaluator information (information relating to the store evaluator) is accepted. In addition, various types of evaluation devices are disclosed on the Internet.

JP 2010-128978 A

Conventionally, for example, in a facility such as a food court, each store makes an annual contract with a so-called developer. This contract can be operated at the food court if the developer and the store agree, and the user's opinion is not helpful. Developers are organizations and companies that are the main entities in large-scale residential land development, resort development, redevelopment business, office building construction and condominium sales.

For this reason, even if the store is not popular, it is necessary to open a store until the year determined for the contract. The store also has a cost to withdraw and cannot be withdrawn immediately. The user wants to open a store in a popular store, but the conventional store opening method is difficult. A method of preferentially selecting a store selected by the user has been desired.

On the other hand, with respect to a method for evaluating a store, it is difficult to collect reliable evaluation information by an evaluation method using a user's mobile phone or personal computer through the Internet. Certainly, since the evaluation method using the mobile phone is simple, many evaluations can be collected immediately. However, it cannot be guaranteed how many of those evaluations have actually eaten or consumed. Even if fake information is flooded and the service and food and drinks are great, for example, employees of other stores can give a low rating as a group. Conversely, even restaurants that have not reached that level can intentionally improve their evaluation.

For example, if it is a facility where multiple stores gather to provide a shared dining space (hereinafter referred to as a food court), the store itself is of course the most important for managers and developers who operate food courts. It is one of the information. The food court manager wants to set up a popular store, so he wants to withdraw to an unpopular store. If withdrawal can be made automatically by user evaluation and sales, it is beneficial for both the store and the manager. At present, once it fails, only the debt remains and it is difficult to run the store again. The store can also try again if the withdrawal cost is low.

That is, if an evaluation standard without fraud can be provided together with store sales, it can be used as a criterion for store replacement.

Furthermore, since it is proved that all the evaluators have eaten and eaten at the store, general users will want to go to such highly evaluated stores. And the store itself will receive an evaluation without fraud and try to raise the level of its services and food and drink.

The present invention has been made under such a background, and is not an annual contract such as a conventional food court, but a facility in which a plurality of stores having a participatory store opening form are gathered with a simple configuration, from a user. An object of the present invention is to provide an apparatus capable of providing a store evaluation without fraud.

The present invention for solving the above-described problems is an evaluation apparatus that allows a company or an individual operating in a store to freely participate in and withdraw, and rank each company using an evaluation system. The evaluation device processes a module that receives an entry of a company that wants to participate, a module that receives an evaluation value of the company from a user who has received a service, and processes each of the received evaluation values. A module for ranking each company together with a corresponding degree of contribution, and an evaluation apparatus capable of showing a replacement standard for a new company and an existing company to an administrator of the evaluation system according to the ranking. By providing the above features, companies that wish to participate can freely enter, receive each company's evaluation of the user's services, and rank each company with the degree of contribution according to the profit amount of each company. it can. This makes it possible to show the replacement criteria for each company to the administrator of the evaluation system.

Furthermore, the present invention for solving the above-mentioned problems is a participatory facility that is equipped with the above-described evaluation device and that can be freely withdrawn by a company or an individual operating in a store. Furthermore, the module that gives points to the users as the service is provided, and the degree of contribution according to the profit amount of each company at the time of ranking, the evaluation value from users with a large total of the points is highly evaluated. can do.

Furthermore, the evaluation apparatus or the participation type facility of the present invention for solving the above problems includes a plurality of stores where the company can freely participate in and withdrawal, and a common space for the operations of the stores. And the said evaluation value is an evaluation value of the dish of the said store, and can receive the said evaluation value from the user who received provision of cooking. The kitchen facilities used in the plurality of stores are unified kitchen facilities, and can be designed so as to be able to cope with a change in business between stores having different types of dishes.

Furthermore, the signboards used in the plurality of stores can display the sales information necessary for the sales of the stores on a decorative device that can immediately change the contents of the sales information. Furthermore, a module for receiving an evaluation value of a staff member who provides a service to the user from the user who has received the service can be further provided. A module for receiving the evaluation value of the show to be provided to the user from the user who received the service may be further provided.
The participatory facility (store) may be a convenience store. A participatory facility provided with the evaluation device includes a POS system that manages products purchased by registered users. The evaluation value is an evaluation value of the product of the company, and the evaluation value can be received from a registered user who purchased the product managed by the POS system.

The evaluation value of the above company can also be received from the mobile terminal of the user who received the service. Further, the module that receives the evaluation value of the company from the user who received the service can be installed in the facility.

The present invention is an evaluation apparatus in which a company or an individual operating in a store can freely participate and withdraw and can rank each company using an evaluation system. The evaluation device processes a module that receives an entry of a company that wants to participate, a module that receives an evaluation value of the company from a user who has received a service, and processes each of the received evaluation values. A module for ranking each company together with a corresponding degree of contribution, and an evaluation apparatus capable of showing a replacement standard for a new company and an existing company to an administrator of the evaluation system according to the ranking. By providing the above features, companies that wish to participate can freely enter, receive each company's evaluation of the user's services, and rank each company with the degree of contribution according to the profit amount of each company. it can. And it becomes possible to show the replacement standard of each company to the administrator of an evaluation system. By ranking based on evaluations from users who have received services, it is possible to collect accurate rankings, and it is possible to construct a system that is beneficial to the user, the system administrator, and each company.

It is a figure which shows the structure of the control system hardware of the participating store evaluation apparatus which concerns on embodiment of this invention. It is a functional block diagram of the participating store evaluation apparatus which concerns on embodiment of this invention. It is a flowchart of the entry process which concerns on embodiment of this invention. It is a table | surface of the store registration which concerns on embodiment of this invention. It is a table | surface of the store entry which concerns on embodiment of this invention. It is a flowchart of the participating store evaluation apparatus which concerns on embodiment of this invention. It is a table of member registration concerning an embodiment of the present invention. It is a table | surface of the store reservation which concerns on embodiment of this invention. It is a flowchart of the reservation process which concerns on embodiment of this invention. It is a flowchart of the evaluation process which concerns on embodiment of this invention. It is a table | surface of the store menu which concerns on embodiment of this invention. It is a table | surface of the evaluation process which concerns on embodiment of this invention. It is a table | surface of the evaluation process which concerns on embodiment of this invention. It is a table | surface of the evaluation process which concerns on embodiment of this invention. It is a flowchart of the evaluation process which concerns on embodiment of this invention. It is a functional block diagram of the participating store evaluation apparatus which concerns on embodiment of this invention. It is a flowchart of the evaluation process which concerns on embodiment of this invention.

(Embodiment 1)
<Store equipment>
The present invention is an invention for a facility to which a participatory store form is applied, and is an invention that can increase the rate of attracting customers and reduce the cost of the store by the participation of a plurality of stores. It is an invention of a facility where not only a store but also a staff working at the store, a food manufacturer, etc. participate. In order to facilitate entry and exit, facilities that reduce so-called initial investment have been introduced.

First, the stores used in the present invention have a uniform kitchen. By using the same kitchen equipment in all stores, there is no need to change the kitchen equipment according to the type of store. Of course, the kitchen facilities include facilities capable of cooking various dishes, for example, commercial refrigerators / refrigerated showcases / freezers / open showcases, air conditioners, and gas appliances. Next, the necessary initial investment is advertising like a signboard. In the present invention, the content of the signboard is changed with a decoration device that can immediately change the content of the advertisement (information such as the store name and menu business hours) such as LED (LIGHT EMITING DIODE). This facilitates store withdrawal and entry work. Since little initial investment is required, it is possible for another company to operate at each store in each store. Different companies can operate in the morning, noon and night.

Furthermore, stores that have entered the participatory facility of the present invention can purchase ingredients from a common ingredient manufacturer. In general, large stores that are developing chains can preferentially purchase food from a food manufacturer. When entering the participatory facility of the present invention, it is necessary to disclose all the food manufacturers that are using it. With the release of the food manufacturer, it is possible to purchase the same food as a large store even in a small store.

<Store evaluation device>
The configuration of the control system hardware of the store evaluation apparatus 100 will be described with reference to FIG. FIG. 1 is a schematic configuration of the control system hardware of the management server 100, the input / output device 300, and the user information terminal 400 constituting the participatory store evaluation device 200. However, details of each part not directly related to the present invention are omitted.

First, the control circuit of the management server 100 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an HDD (Hard Disk Drive) 104, and a driver 105 corresponding to each drive unit. The communication interface 107 is connected by an internal bus 106. The CPU 101 uses, for example, the RAM 103 as a work area, executes a program stored in the ROM 102, the HDD 104, and the like, and data from the driver 105, the input / output device 300, and the user information terminal based on the execution result. , Give and receive instructions, and control the operation of each drive unit (not shown). The server 100 can be connected to the network 108 via the communication interface 107, and the CPU of the server 100 can include an input / output device 300 and a user information terminal device 400 connected to the network 108 via the communication interface 107. And exchange data.

Similarly to the management server 100, the input / output device 300 that can be connected to the network also includes a CPU, ROM, RAM, HDD, drivers corresponding to each drive unit, communication interfaces, and the like (not shown). The present invention realizes each means described below by executing a program by the CPU The present invention is a facility for enabling a change of a store desired to participate (withdrawal and change of a store by evaluation described later), for example, It requires a common kitchen, signboards that can be easily changed (for example, LED decoration), and a place for a show. In addition, ingredients can be purchased from common ingredient manufacturers. If the store is small, you don't know where you can buy cheap food. Even a small store can be purchased from the same food manufacturer as a huge store that is developing a chain by participating in the system of the present invention.

<Entry processing>
The entry process in the store evaluation device 200 of the present invention will be described with reference to the drawings. FIG. 2 is a functional block diagram of the participation type store evaluation apparatus, and FIGS. 3 and 6 are flowcharts showing the entry processing of the present invention. 4 and 5 are tables for explaining the entry processing of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step. This evaluation apparatus is composed of functionally organized parts (modules) constituting the system. The module that performs this processing includes a part that accepts entries of companies that wish to participate.

The present invention is an invention for a facility to which a participatory store opening form is applied, and is an invention that can increase the rate of attracting customers and reduce the cost of the store by the participation of a plurality of stores. It is an invention of a facility where not only a store but also a staff working at the store, a food manufacturer, etc. participate.

As a participant who wishes to participate in the business of the facility of the present invention, a new store will be described as an example. Hereinafter, the portable terminal of a new store means an information terminal that can be connected to the Internet, such as a personal computer or a smartphone, and has a predetermined input method. The eating and drinking facility is a facility where a plurality of stores such as a food court are arranged in a common space, and a common dining table and chairs are arranged. In many cases, the user orders food to be carried to the table by himself. However, in the present invention, a method of providing meals by the customer service may be used.

The user data transmission / reception means of the portable terminal of the new store user who wants to participate (of course, the input is performed by a person concerned with the new store) accesses the entry server side transmission / reception means of the entry server, so that the new store can enter the present invention The system is accessed (FIG. 3: S300).

When the access of the new store user is received from the user data transmission / reception means, the entry information acquisition means 313 receives the information via the entry server side transmission / reception means 311. The entry information acquisition unit 313 notifies the user data transmission / reception unit 402 of the store registration table via the entry server side transmission / reception unit 311. In response to this, the user data transmitting / receiving unit 402 displays the store registration table on the user input / output unit 401. For example, a store registration screen 410 as shown in FIG. 4 is displayed (FIG. 3: S301).

On the store registration screen 410, a store name 411, a representative 413, a mail address 415, a password 417, a store type and others 419 are displayed. The user can input the information on the store registration screen 410 via the user input / output unit 401. When the input is completed, the user data transmission / reception unit 402 transmits the input data to the entry information acquisition unit 313 via the entry server side transmission / reception unit 311. In response to this, the entry information acquisition unit 313 stores the information in the entry data storage unit 315 (FIG. 3: S302 YES).

As described above, when the new store user finishes the registration procedure, the procedure proceeds to the entry reservation procedure. That is, the reservation information acquisition unit 323 notifies the user data transmission / reception unit 402 of the reservation table via the reservation order server side transmission / reception unit 321. In response to this, the user data transmission / reception means 402 displays the reservation table on the user input / output means 401. For example, an entry reservation screen 500 as shown in FIG. 5 is displayed (FIG. 3: S303). On the reservation screen 500, a store name 501 indicating a registered store is displayed. Then, a region selection item 502, a store selection item 503, a tasting date selection item 505, and a tasting time selection item 507 are displayed so as to be inputable. The new store can input the information on the entry reservation screen 500 via the user input / output means 401. When the input is completed, the user data transmission / reception unit 402 transmits the input data to the entry information acquisition unit 313 via the entry server side transmission / reception unit 311. In response to this, the entry information acquisition unit 313 stores the information in the entry data storage unit 315 (FIG. 3: S304 YES → S305). This completes the entry reservation procedure (FIG. 3: S306).
<Evaluation process 1>
Next, store evaluation processing in the participating store evaluation apparatus 200 of the present invention will be described with reference to the drawings. FIG. 2 is a functional block diagram of the store evaluation apparatus, and FIG. 6 is a flowchart showing the evaluation process of the present invention. 7 and 8 are tables for explaining the evaluation process of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step. This evaluation apparatus is composed of functionally organized parts (modules) constituting the system. The module that performs this processing includes a part that provides a service for the user, such as cooking reservation and ordering.

The present invention is an invention for a facility to which a participatory store opening form is applied, and is an invention that can increase the rate of attracting customers and reduce the cost of the store by the participation of a plurality of stores. It is an invention of a facility where not only a store but also a staff working at the store, a food manufacturer, etc. participate. Therefore, the evaluation is received not only by the restaurant food but also by staff, ingredients manufacturers, and the like.

As an object to be evaluated in the present invention, a dish at a store will be described as an example. The user of the present invention means a person who actually plans to eat at a store. Of course, this includes people who plan to go to stores in the future. Hereinafter, the user's portable terminal means an information terminal that can be connected to the Internet, such as a personal computer or a smartphone, and has a predetermined input method. The eating and drinking facility is a facility where a plurality of stores such as a food court are arranged in a common space, and a common dining table and chairs are arranged. In many cases, the user orders food to be carried to the table by himself. However, in the present invention, a method of providing meals by the customer service may be used.

First, the user accesses the reservation order server side transmission / reception means 321 of the reservation order server by the user data transmission / reception means 402 of the user's portable terminal 400, so that the user accesses the reservation system of the present invention (FIG. 6: S600).
The registration information acquisition unit 325 transmits information for confirming whether the user is an existing user or a new user to the user data transmission / reception unit 402 via the reservation order server side transmission / reception unit 321. In response to this, the user data transmitting / receiving unit 402 displays a screen for confirming whether the user is an existing user or a new user on the user input / output unit 401. For new users, the registration procedure is as follows. When the registration information acquisition unit 325 receives information indicating a newly registered user via the user data transmission / reception unit 402, the registration information acquisition unit 325 notifies the user data transmission / reception unit 402 of the registration table via the reservation order server side transmission / reception unit 321. In response to this, the user data transmitting / receiving unit 402 displays the registration table on the user input / output unit 401. For example, a registration screen 700 as shown in FIG. 7 is displayed. On the registration screen 700, a nickname (may be a name) 701, a gender 703, an e-mail address 705, a password 707, and a date of birth 709 are displayed. The user can input the information on the registration screen 700 via the user input / output unit 401. When the input is completed, the user data transmission / reception unit 402 transmits the input data to the registration information acquisition unit 325 via the reservation order server side transmission / reception unit 321. In response to this, the registration information acquisition unit 325 stores the information in the reservation registration data storage unit 329 (FIG. 6: S601 NO → S602 YES → S603).

As described above, when a new user finishes the registration procedure, or in the case of an existing user, the procedure proceeds to the store reservation procedure. That is, the reservation information acquisition unit 323 notifies the user data transmission / reception unit 402 of the reservation table via the reservation order server side transmission / reception unit 321. In response to this, the user data transmission / reception means 402 displays the reservation table on the user input / output means 401. For example, a store reservation screen 800 as shown in FIG. 8 is displayed (FIG. 6: S604). On the reservation screen, a nickname (or name) 801 indicating that the user is a registered user is displayed. Then, area selection 802, store selection 803, reservation date selection 805, reservation time selection 807, and table selection item 809 are displayed so as to be inputable (FIG. 6: S605). The user can input the information on the store reservation screen 800 via the user input / output unit 401. When the input is completed, the user data transmission / reception unit 402 transmits the input data to the reservation information acquisition unit 323 via the reservation order server side transmission / reception unit 321. In response to this, the reservation information acquisition unit 323 stores the information in the reservation registration data storage unit 329. This completes the reservation procedure (FIG. 6: S606 YES → S605 → S606).

<Evaluation process 2>
Next, the evaluation process 2 in the store evaluation apparatus 100 of this invention is demonstrated with reference to drawings. FIG. 2 is a functional block diagram of the store evaluation apparatus, and FIGS. 9 and 10 are flowcharts showing the evaluation process 2 of the present invention. 11 and 12 are tables for explaining the evaluation process 2 of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step. In addition, this evaluation apparatus is comprised from the functionally united part (module) which comprises a system. The module for performing this processing includes a part that provides a service for a user such as ordering a dish. Further, the module that performs this processing is a part that receives the evaluation value of each company from the user who received the service, and processes each received evaluation value, together with the contribution according to the profit amount of each company, It has the part which ranks.

As an object to be evaluated in the present invention, a dish at a store will be described as an example. When the user who has registered and reserved as described above arrives at the reserved store, the user sits on the reserved seat. The position of the reserved seat may be made known to the user as follows.

The reservation registration data storage unit 329 of the reservation order server side transmission / reception unit 321 stores store information such as an address and store name transmitted from the user's portable terminal 400, a reservation date and time, and a table number. The table display accepting means 303 in the eating and drinking facility confirms whether there is a next user reservation in the reservation registration data storage means 329 of the reservation order server. Then, at a predetermined time (slightly before the reservation time), the table display accepting unit 303 displays information indicating the next user reservation on the table display (FIG. 9: S900 → S901 YES → S902).

When the user arrives and the order for food starts, the above display is stopped. For example, information that the user has arrived can be transmitted to the table display accepting means 303 by a predetermined method such as a button on a touch panel. If the user does not arrive even after the predetermined time has elapsed, the table display accepting means checks whether there is a reservation for the next user (FIG. 9: S903 NO → S904 YES, S903 YES → S905).

As described above, when the table display accepting means 303 confirms the arrival of the user, the order screen is displayed (FIG. 10: S1000 → S1001 → S1002). The order information acquisition unit 327 notifies the table display reception unit 303 of the order table via the reservation order server side transmission / reception unit 321. In response to this, the table display accepting unit 303 displays the order table. For example, an order screen 1100 as shown in FIG. 11 is displayed. The order screen 1100 displays a dish photo 1110 and a dish name 1115 of each store. Of course, price and other information is also displayed. The user can input the dish name on the order screen via the order evaluation input / output means 301. In response to the input from the user, the order information acquisition unit 327 stores the information in a predetermined storage unit. The order processing may be performed by a portable terminal of the customer service or other means. In that case, the mobile terminal of the customer service becomes the order evaluation input / output means 301.

When the dish order is completed, the table display accepting unit 303 notifies the evaluation information obtaining unit 333 of the evaluation server of information indicating that the order is completed via the evaluation server side transmitting / receiving unit 331. In response to this, the evaluation information acquisition unit 333 notifies the table display reception unit of the evaluation table via the evaluation server side transmission / reception unit 331. In response to this, the table display accepting means displays the evaluation table (FIG. 10: S1003 YES → S1004). For example, an evaluation screen 1200 as shown in FIG. 12 is displayed. On the evaluation screen 1200, a

list

1201, 1202 of dishes ordered by the user is displayed, and the evaluation of the dishes can be input. The user can input evaluation information to the evaluation screen 1200 via the evaluation input / output unit 301. When the input is completed, the table display accepting unit 303 transmits the evaluation data to the evaluation information acquiring unit 333 via the evaluation server side transmitting / receiving unit 331 (FIG. 10: S1005 NO → S1006, S1005 YES → S1007). In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit 337. When the evaluation information is stored in the evaluation data storage unit 337, the evaluation information acquisition unit 333 notifies the evaluation server side processing unit 335 of the information that the storage of the evaluation information is completed. In response to this, the evaluation server side processing means 335 stores the evaluation information so as to be disclosed after predetermined processing (FIG. 10: S1009). The evaluation information of the present invention is disclosed to the WEB server. As a result, each evaluation value received by the evaluation information acquisition means 333 is processed, and each company is ranked together with the degree of contribution according to the profit amount of each company. The ranking result is published to the WEB server. Thereby, the evaluation information acquisition means 333 can show the replacement standard of a new company and an existing company to the administrator of an evaluation system according to the said ranking. Regarding the degree of contribution according to the profit amount of each company at the time of ranking, an evaluation value from a user having a large number of points described later is evaluated higher.
<Evaluation process 3>
In the evaluation process 2, the evaluation of the dish has been described. The user can also evaluate employees as follows. As an evaluation table displayed by the table display accepting unit 303, for example, an evaluation screen 1300 as shown in FIG. 13 is displayed. FIG. 14 shows an evaluation screen 1400 for evaluating a staff member who appeared in the show. The evaluation screens 1300 and 1400 display a list of staff face photos 1301 and 1401 and names 1302 and 1402, and display the evaluation of the staff so that they can be input. The user can input evaluation information to the evaluation screens 1300 and 1400 via the evaluation input / output unit 301. When the input is completed, the table display reception unit 303 transmits the evaluation data to the evaluation information acquisition unit 333 via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit 337. The module that performs this processing is a part that receives the evaluation value of each company from the user who received the service, and processes each of the received evaluation values, along with the contribution according to the profit amount of each company, It has the part which ranks.
(Embodiment 2)
<Evaluation process 3>
Next, store evaluation processing in the participating store evaluation apparatus 200 of the present invention will be described with reference to the drawings. FIG. 2 is a functional block diagram of the store evaluation apparatus, and FIG. 15 is a flowchart showing the evaluation process of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step.

In Embodiment 1, evaluation of a dish was performed using a store evaluation device (for example, a touch panel). In this embodiment, the evaluation of cooking is performed by the user's portable terminal 400. Since it is the same as that of Embodiment 1 except using a user's portable terminal 400, description and illustration are abbreviate | omitted.

This evaluation device is composed of functionally organized parts (modules) that make up the system. The module that performs this processing includes a part that provides services for users such as cooking reservations and orders. Further, the module that performs this processing is a part that receives the evaluation value of each company from the user who received the service, and processes each received evaluation value, together with the contribution according to the profit amount of each company, And a portion for ranking. Furthermore, the module that performs this processing includes a part that gives points to the user as the service is provided.

The present invention is an invention for a facility to which a participatory store form is applied, and is an invention that can increase the rate of attracting customers and reduce the cost of the store by the participation of a plurality of stores. It is an invention of a facility where not only a store but also a staff working at the store, a food manufacturer, etc. participate. As an object to be evaluated in the present invention, a dish at a store will be described as an example. When the user who has registered and reserved as described above arrives at the reserved store, the user sits on the reserved seat. When the user arrives, for example, information on the arrival of the user can be transmitted to the table display accepting means by a predetermined method such as a button on the touch panel (FIG. 15: S1500 → S1501).

If you are a new user, follow the registration procedure as follows. When information indicating a newly registered user is received from the user input / output unit 401 of the user's portable terminal 400 via the user data transmission / reception unit 402, the registration information acquisition unit 325 registers via the reservation order server side transmission / reception unit 321. The table is displayed on the user input / output means. For example, a registration screen 700 as shown in FIG. 7 is displayed. On the registration screen 700, a nickname (may be a name) 701, a gender 703, an e-mail address 705, a password 707, and a date of birth 709 are displayed. The user can input the information on the registration screen 700 by the user input / output unit 401. When the input is completed, the user input / output unit 401 transmits the input data to the registration information acquisition unit 325 via the reservation order server side transmission / reception unit 321. In response to this, the registration information acquisition unit 325 stores the information in the reservation registration data storage unit 329.

When the table display accepting means confirms the arrival of the user, an order screen is displayed (FIG. 15: S1502). The order information acquisition unit 327 notifies the order input table 401 to the user input / output unit 401 of the mobile terminal of the registered user (hereinafter simply referred to as “user”) via the reservation order server side transmission / reception unit 321. In response to this, the user input / output means 401 displays the order table. Through the user input / output means 401, the user can input the dish name in the order screen. In response to the input from the user, the order information acquisition unit 327 stores the above information in a predetermined storage unit (FIG. 15: S1503 YES). The order processing may be performed by a portable terminal of the customer service or other means. In that case, the portable terminal of the customer service becomes the input / output means.

When the dish order is completed, the user input / output unit 401 notifies the evaluation information acquisition unit 333 of the evaluation server of information indicating that the order is completed via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 notifies the user input / output unit 401 of the user's portable terminal of the information to which the evaluation right is given via the evaluation server side transmission / reception unit 331 (FIG. 15: S15004). For example, it can be described that the evaluation is possible by giving points. If evaluated, a further bonus will be given. When the user selects to evaluate, the user input / output unit 401 notifies the evaluation information acquisition unit 333 of the information via the evaluation server side transmission / reception unit 331.

In response to this, the evaluation information acquisition unit 333 notifies the user input / output unit 401 of the user's portable terminal of the evaluation table. The user input / output means 401 displays the evaluation table. The user can input the evaluation information on the evaluation screen by the user input / output means. When the input is completed, the user input / output unit 401 transmits the evaluation data to the evaluation information acquisition unit 333 via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit 337. A bonus point is given to the evaluated user (FIG. 15: S1505 YES → S1506).

When the evaluation information is stored in the evaluation data storage unit 337, the evaluation information acquisition unit 333 notifies the evaluation server side processing unit 335 of the information that the storage of the evaluation information is completed. In response to this, the evaluation server side processing means 335 stores the evaluation information so as to be disclosed after predetermined processing (FIG. 15: S1507 → S1508). The evaluation information of the present invention is disclosed to the WEB server. As for the degree of contribution according to the profit amount of each company at the time of ranking, an evaluation value from a user having a large number of points is evaluated higher.
<Evaluation process 4>
In the evaluation process 2, the evaluation of the dish has been described. The user can also perform employee evaluations and show evaluations as follows. This evaluation apparatus is composed of functionally organized parts (modules) constituting the system. The module that performs this processing includes a part that receives an evaluation value of a show to be provided to the user from a user who has received the service, and a part to receive an evaluation value of a staff who provides the service to the user from the user who has received the service.
For example, an evaluation screen 1300 as shown in FIG. 13 is displayed as the evaluation table displayed by the table display accepting unit 303. The evaluation screen 1300 displays a list of staff face photos 1301 and names 1302, and displays the staff evaluations so that they can be input. The user can input evaluation information on the evaluation screen 1300 via the evaluation input / output means 301. When the input is completed, the table display reception unit 303 transmits the evaluation data to the evaluation information acquisition unit 333 via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit.

Further, for example, an evaluation screen 1400 as shown in FIG. 14 is displayed. The evaluation screen 1400 displays a list of face photographs 1401 and names 1402 of the staff members who appeared in the show, and displays evaluations of the staff members and the appearance groups that can be input. The user can input evaluation information to the evaluation screen 1400 via the evaluation input / output unit 301. When the input is completed, the table display reception unit 303 transmits the evaluation data to the evaluation information acquisition unit 333 via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit 337.
<Evaluation process 4>
Next, store evaluation processing in the participating store evaluation apparatus 100 of the present invention will be described with reference to the drawings. FIG. 16 is a functional block diagram of the store evaluation device, and FIG. 17 is a flowchart showing the evaluation processing of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step.

In Embodiment 1, evaluation of a dish was performed using a store evaluation device (for example, a touch panel). In this embodiment, the product is evaluated by the user's portable terminal 400. Since it is the same as that of Embodiment 1 except using a user's portable terminal 400, description and illustration are abbreviate | omitted.

The evaluation device of this embodiment includes a POS system that manages products purchased by registered users. Furthermore, the evaluation apparatus of the present embodiment is composed of functionally organized parts (modules) constituting the system. The module that performs this processing includes a portion that receives the evaluation value from a registered user who has purchased a product managed by the POS system. Furthermore, the module that performs this processing includes a portion that gives points to the user as the service is provided.

As an object to be evaluated in the present invention, a convenience store product will be described as an example. For new users, the registration procedure is as follows. Upon receiving information indicating a newly registered user from the user input / output unit 401 of the user's portable terminal 400 via the user data transmitting / receiving unit 402,
The registration information acquisition unit 325 displays the registration table on the user input / output unit 401 via the reservation order server side transmission / reception unit 321. For example, a registration screen 700 as shown in FIG. 7 is displayed. On the registration screen 700, a nickname (may be a name) 701, a gender 703, an e-mail address 705, a password 707, and a date of birth 709 are displayed. The user can input the information on the registration screen 700 by the user input / output unit 401. When the input is completed, the user input / output unit 401 transmits the input data to the registration information acquisition unit 325 via the reservation order server side transmission / reception unit 321. In response to this, the registration information acquisition unit 325 stores the information in the reservation registration data storage unit 329.

When a user who has registered as described above purchases a product at a store (for example, a convenience store), the order information acquisition means 327, for example, a POS (POINT OF SALE) system (management that manages information at the time of selling the product) The purchase of the product is recorded by the method (FIG. 17: S1700 → S1701 → S1702). When the purchase is completed, the user input / output means 401 notifies the evaluation information acquisition means 333 of the evaluation server of information indicating that the order has been completed via the evaluation server side transmission / reception means 331. In response to this, the evaluation information acquisition unit 333 notifies the user input / output unit 401 of the user's portable terminal of the information to which the evaluation right is given via the evaluation server side transmission / reception unit 331 (FIG. 17: S1703). For example, it can be described that the evaluation is possible by giving points. If evaluated, a further bonus will be given. When the user selects to evaluate, the user input / output unit 401 notifies the evaluation information acquisition unit 333 of the information via the evaluation server side transmission / reception unit 331.

In response, the evaluation information acquisition unit 333 notifies the user input / output unit 401 of the user's portable terminal 400 of the evaluation table. The user input / output means 401 displays the evaluation table. The user can input evaluation information on the evaluation screen by the user input / output means 401. When the input is completed, the user input / output unit 401 transmits the evaluation data to the evaluation information acquisition unit 333 via the evaluation server side transmission / reception unit 331. In response to this, the evaluation information acquisition unit 333 stores the information in the evaluation data storage unit 337. A bonus point is given to the evaluated user (FIG. 17: S1704 YES → S1705).

When the evaluation information is stored in the evaluation data storage unit 337, the evaluation information acquisition unit 333 notifies the evaluation server side processing unit 335 of the information that the storage of the evaluation information is completed. In response to this, the evaluation server side processing means 335 stores the evaluation information so as to be disclosed after predetermined processing (FIG. 17: S1706 → S1707). The evaluation information of the present invention is disclosed to the WEB server. In addition, about the contribution according to the profit amount of each said company in the said ranking, the evaluation value from a user with many total points is evaluated highly.

The present invention is an evaluation apparatus in which a company or an individual operating in a store can freely participate and withdraw and can rank each company using an evaluation system. The evaluation device processes a module that receives an entry of a company that wants to participate, a module that receives an evaluation value of the company from a user who has received a service, and processes each of the received evaluation values. A module for ranking each company together with a corresponding degree of contribution, and an evaluation apparatus capable of showing a replacement standard for a new company and an existing company to an administrator of the evaluation system according to the ranking. By providing the above features, companies that wish to participate can freely enter, receive each company's evaluation of the user's services, and rank each company with the degree of contribution according to the profit amount of each company. it can. This makes it possible to show the replacement criteria for each company to the administrator of the evaluation system. Therefore, it can be used in a commercial facility or a convenience store where a plurality of stores are arranged.

300 facility input / output devices:
301 Evaluation input / output means:
303 table display acceptance means:
400 user mobile terminal:
401 User input / output means:
402 User data transmission / reception means:
311 entry server side transmission / reception means:
313 entry information acquisition means:
315 entry data storage means:
331 Evaluation server side transmission / reception means:
333 evaluation information acquisition means:
335 Evaluation server side processing means:
337 evaluation data storage means:
321 reservation order server side transmission / reception means:
323 reservation information acquisition means:
325 registration information acquisition means:
327 Order information acquisition means:
329 reservation registration data storage means:

Claims

An evaluation device that can be freely withdrawn by a company or an individual operating in a store and can rank each company using an evaluation system,
The evaluation device is
A module that accepts entries from companies that want to participate,
A module for receiving a rating value of the company from a user who has received the service;
A module that processes each received evaluation value and ranks each company together with the degree of contribution according to the profit amount of each company;
An evaluation apparatus capable of showing a criterion for replacing a new company and an existing company to an administrator of the evaluation system according to the ranking.
A participatory facility comprising the evaluation device according to claim 1, wherein a company or an individual operating in a store can freely participate in and withdraw.
A module that gives points to the user as a service is provided according to points,
The participation type facility according to claim 2, wherein the contribution according to the profit amount of each company at the time of ranking is a higher evaluation value from a user having a large total number of points.
A plurality of stores where the company can freely join and withdraw,
The shared space for each store to operate and the evaluation value is an evaluation value of the dish of the store, and the evaluation value is received from a user who has been provided with the dish. The listed participatory facility.
kitchen,
The participatory facility according to any one of claims 2 to 4, wherein the kitchen facilities used in the plurality of stores are unified kitchen facilities and can cope with a change in business between stores having different types of dishes. .
The signboard and the time The signboard used in the plurality of stores displays the sales information necessary for the sales of the store on a decoration device that can immediately change the contents of the sales information. Participatory facilities.
The participatory facility according to any one of claims 2 to 6, further comprising a module that receives an evaluation value of a staff member who provides a service to the staff user from the user who has received the service.
The participatory facility according to any one of claims 2 to 7, further comprising a module for receiving an evaluation value of a show to be provided to a show user from a user who has received the service.
The store is a convenience store,
A POS system for managing products purchased by registered users;
The participatory facility according to claim 2, wherein the evaluation value is an evaluation value of a product of the company, and the evaluation value is received from a registered user who purchased the product managed by the POS system.
The participatory facility according to any one of claims 2 to 9, wherein the enterprise evaluation value is received from a mobile terminal of a user who has received a service.
The participatory facility according to any one of claims 2 to 9, wherein the module that receives an evaluation value of the company from a user who has received a service is installed in the facility.