JP2018097509A - Information providing device, information providing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide information responding to actual situations of a user.SOLUTION: An information providing device includes: an extraction part for extracting a second user among first users using a prescribed service provided through a network; and a transmission/reception control part for acquiring an advice request from a terminal device of the first user, and transmitting the acquired advice request to a terminal device of the second user.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information providing apparatus, an information providing method, and a program.

  Conventionally, an FP (Financial Planner) terminal refers to a member's basic data and household data and sends the result of collation with the life plan to the member terminal as advice information, and the server issues advice information for each FP terminal. A technique is disclosed in which the result is digitized, further processed, converted into points for each FP, the points are totaled, and the FPs are ranked based on the totaled points (see, for example, Patent Document 1).

JP 2006-134055 A

  However, even though FP can provide information related to the user's financial plan based on the user's income and expenditure and asset status, it is difficult to provide information that matches the actual situation of the user's life. There was a case.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide an information providing apparatus, an information providing method, and a program that can provide information according to the actual situation of the user. I will.

  One aspect of the present invention is an extraction unit that extracts a second user from a first user who uses a predetermined service provided via a network, and the terminal device of the first user And a transmission / reception control unit that transmits the acquired advice request to the terminal device of the second user.

  According to one embodiment of the present invention, it is possible to provide information according to a user's actual situation.

1 is a configuration diagram of an information providing system 1 including an information providing apparatus 50. FIG. 2 is a diagram illustrating a functional configuration of a terminal device 10. FIG. 2 is a diagram illustrating a functional configuration of an information providing apparatus 50. FIG. It is a figure which shows an example of the content information 62. FIG. It is a figure which shows an example of the attribute information. It is a figure which shows a part of content of the household account book information 66. FIG. It is a figure which shows the other part of the content of the household account book information. It is a figure which shows an example of the excellent person log | history information 68. FIG. It is a 1st sequence diagram which shows the process performed by an information provision system. It is a 1st flowchart which shows the flow of the process performed by a general user's terminal device. It is a figure which shows an example of interface screen IM which a general user inputs information. It is a figure which shows an example of the proposal content displayed on a display part. It is a figure which shows an example of interface screen IM2 of a recording tab. It is a 2nd sequence diagram which shows the process performed by the information provision system. It is a 2nd flowchart which shows the flow of the process performed by a general user's terminal device. It is a figure which shows an example of interface screen IM3 where a general user inputs an advice request | requirement. It is a figure which shows the 1st example of the reply information displayed on a display part. 5 is a flowchart showing a flow of processing executed by the information providing apparatus 50. It is a figure which shows an example of interface screen IM5 from which a general user selects a provider. It is a figure which shows the 2nd example of the reply information displayed on a display part.

  Hereinafter, embodiments of an information providing apparatus, an information providing method, and a program according to the present invention will be described with reference to the drawings. The information providing apparatus is realized by one or more processors, for example. The information providing apparatus extracts a second user (hereinafter referred to as a provider) that provides answer information from a first user (hereinafter referred to as a general user) that uses a service provided via a network. The apparatus provides the user with answer information generated by the provider after matching the general user with the provider. Details of such functions will be disclosed in stages by the following description.

[overall structure]
FIG. 1 is a configuration diagram of an information providing system 1 including an information providing apparatus 50. The information providing system 1 includes, for example, one or more terminal devices 10 and one or more information providing devices 50. These components communicate with each other via the network NW. The network NW includes, for example, a WAN (Wide Area Network), a LAN (Local Area Network), the Internet, a dedicated line, a wireless base station, a provider, and the like.

[Terminal device]
The terminal device 10 is, for example, a mobile phone such as a smartphone, a tablet terminal, a PDA (Personal Digital Assistant), or the like. FIG. 2 is a diagram illustrating a functional configuration of the terminal device 10. The terminal device 10 includes a communication unit 12, a control unit 14, a touch panel unit 16, and a storage unit 20, for example. The communication unit 12 communicates with other devices via the network NW.

  The control unit 14 is realized, for example, when a processor such as a CPU (Central Processing Unit) executes the household account book support application 22 stored in the storage unit 20. The household account book support application 22 may be downloaded from an application server via the network NW, or may be preinstalled in the terminal device 10 in advance. The control unit 14 may be realized by hardware such as an LSI (Large Scale Integration), an ASIC (Application Specific Integrated Circuit), or an FPGA (Field-Programmable Gate Array), or by cooperation of software and hardware. It may be realized. The storage unit 20 is realized by, for example, a ROM (Read Only Memory), a flash memory, an SD card, a RAM (Random Access Memory), a register, and the like.

  The touch panel unit 16 includes an operation unit that receives an input operation of information by a user and a display unit that displays information. The terminal device 10 may include a mechanical switch in addition to the operation unit of the touch panel unit 16.

  The household account book support application 22 causes the terminal device 10 to display an interface screen for supporting generation of an electronic household account book on the display unit or to process information input via the interface screen. It is a program to be executed. Moreover, the household account book support application 22 displays the content transmitted by the information providing apparatus 50 on the display unit. In other words, the household account book support application 22 is a program that provides an interface for receiving a household account book management service and a household account support service. The household budget support service is a service that provides various advices about household budgets or accepts consultations.

  Information related to the electronic household account book generated by the household account book support application 22 of the terminal device 10 is collected and managed by the information providing device 50. The content transmitted by the information providing apparatus 50 is, for example, proposed content for making a proposal related to life. The proposal regarding life is, for example, proposing suppression of the living cost of the user who uses the proposed content. Living expenses include utility expenses, food expenses, and water expenses.

[Information provision device]
FIG. 3 is a diagram illustrating a functional configuration of the information providing apparatus 50. The information providing apparatus 50 includes, for example, an application support unit 51, an extraction unit 52, a transmission / reception control unit 54, an allocation unit 56, and a storage unit 60. Functional units other than the storage unit 60 included in the information providing apparatus 50 are realized by, for example, a processor such as a CPU executing a program stored in the storage unit 60. These functional units may be realized by hardware such as LSI, ASIC, FPGA, or may be realized by cooperation of software and hardware. These functional units may be distributed among a plurality of devices. For example, the extraction unit 52, the allocation unit 56, and the transmission / reception control unit 54 may be realized by separate devices. The storage unit 60 is realized by, for example, a ROM, a flash memory, an HDD (Hard Disk Drive) SD card, a RAM, a register, and the like. Further, the storage unit 60 may be a storage device such as a NAS (Network Attached Storage) that can be accessed by the information providing device 50 via the network NW. In the storage unit 60, for example, content information 62, attribute information 64, household account book information 66, and good person history information 68 are stored.

[App Support Department]
The application support unit 51 collects and aggregates information that the household account book support application 22 acquires from general users for the purpose of creating an electronic household account book. Specifically, the application support unit 51 acquires the information transmitted from the terminal device 10 in response to the operation of the household account book support application 22 by a general user, performs aggregation, and functions as a household account book. The information is processed and transmitted to the terminal device 10. In addition, the application support unit 51 generates provided content to be provided to general users via the household account book support application 22 and transmits it to the terminal device 10. Hereinafter, information used by the application support unit 51 and the like will be described.

  FIG. 4 is a diagram illustrating an example of the content information 62. The content information 62 is information on a list of contents that the application support unit 51 may transmit to general users. The content information includes, for the content ID, the content of the proposed content (suggestion) for saving the cost of living to be proposed to the general user, the image provided to the general user together with the suggested content, and the proposal of the proposed content to the general user. Is the information associated with the amount of savings (estimated savings amount) that is assumed when this is executed. The content of the proposed content to be proposed to general users includes, for example, information indicating that the curtain is closed during the summer day as content for saving electricity bills, and content for saving food bills. As a piece of information to make up a week's side dishes. The image provided to the general user is related to the content of the proposed content, for example. The application support unit 51 provides the general user with suggested content stored in the content information 62 via the household account book support application 22.

  FIG. 5 is a diagram illustrating an example of the contents of the attribute information 64. The attribute information 64 is information in which a general user attribute is associated with a user ID. General user attributes include, for example, gender, age, address, family composition, type of house (single-family house, condominium, apartment), item to be saved, occupation, and the like. These pieces of information are, for example, information input by a general user operating the terminal device 10. The application support unit 51 collects and manages these pieces of information.

  FIG. 6 is a diagram showing a part of the contents of the household account book information 66. The household account book information 66 includes, for example, execution information indicating whether or not the user to whom the proposed content has been transmitted has executed the proposal of the proposed content (execution status). The household account book information 66 is the date and time when the information providing device 50 provided the proposed content to the general user, the content ID of the provided content, and the proposal included in the suggested content from the terminal device 10 of the general user for the user ID. Is the information associated with the date and time (execution confirmation date and time) when the execution information indicating that the process is executed is transmitted to the information providing apparatus 50.

  Proposed content is provided from the application support unit 51 to the terminal device 10 used by a general user. In addition, the terminal device 10 is information indicating that the proposal indicated by the proposed content is executed when an action based on the proposal included in the provided content is executed by a general user (the proposal is executed). Is transmitted to the application support unit 51. The application support unit 51 updates the execution confirmation date and time of the household account book information 66 in response to receiving the execution information indicating that the proposal has been executed.

  FIG. 7 is a second diagram showing another part of the contents of the household account book information 66. The household account book information 66 further includes expense item information indicating the expenses to be suppressed (saving) living expenses, information (budget) indicating a budget set by a general user, and information (actual result) indicating expenses actually spent. And general user deposit information. The application support unit 51 collects and manages these pieces of information. The deposit information may be acquired from a server device of a financial institution, or may include information indicating the balance of virtual currency on the network. Here, the household account book information 66 is an example of information indicating a household account performance of a general user.

[Extractor]
The extraction unit 52 extracts a provider that provides answer information. Providers are extracted from general users who have a record of saving on living expenses (actual savings). Thus, the provider can provide tips, advice, etc. for suppressing the cost of living in accordance with the actual situation of general users. In response to receiving an advice request from the terminal device 10 of a general user, the information providing apparatus 50 extracts a provider who provides (replies) reply information that is a reply to the advice request. The extraction part 52 extracts the general user who can become a provider as the previous step.

  When receiving the advice request from the general user terminal device 10, the transmission / reception control unit 54 transmits the acquired advice request to the terminal device 10 of the provider. Moreover, the transmission / reception control part 54 will transmit the information based on the received reply information to the terminal device 10 of a general user, if the reply information which a provider shows in response to an advice request | requirement is received from the provider's terminal device 10. Details of the allocation unit 56 will be described later.

  For example, the extraction unit 52 extracts a provider from a list previously extracted from a general user. Here, the list is, for example, a list of general users who have registered that they may become providers among general users. Further, the list may be, for example, a list of general users with abundant knowledge about life. The list may be stored in advance in the storage unit of the information providing apparatus 50, or may be configured to be acquired from another apparatus that is communicably connected to the information providing apparatus 50.

  And the extraction part 52 extracts the general user who can suppress the living cost more than a reference | standard from a list | wrist as a provider, for example. Hereinafter, a case will be described in which the extraction unit 52 extracts a provider from general users based on the cost of living expenses (saving results) suppressed by the general user in accordance with the execution of the provided content.

  FIG. 8 is a diagram illustrating an example of the excellent person history information 68. The excellent person history information 68 includes, for the user ID, the attribute of the user, the item to be saved selected by the general user, the proposed content transmitted by the application support unit 51, and the proposal executed by the general user. This is information in which the proposed content and the amount saved can be associated. Note that some of the information included in the good person history information 68 may be omitted. The excellent person history information 68 may be updated in response to the attribute information 64 and the household account book information 66 being updated.

  The extraction unit 52 extracts a provider from general users based on the good person history information 68 acquired by the above-described configuration. Specifically, the extraction unit 52 extracts, as providers, upper general users who have saved a large amount of money based on the good person history information 68. Here, among the information included in the excellent person history information 68, the “money saved” is information indicating the cost of living expenses suppressed by the general user in accordance with the execution of the provided content.

[Allocation part]
The assigning unit 56 assigns a provider to a general user who presents an advice request among the providers extracted by the extracting unit 52. For example, the assigning unit 56 assigns, to the general user, a provider whose attribute matches the general user who presented the advice request. Matching includes not only complete matching but also partial matching or that the value indicated by the attribute is within a predetermined range.

[Processing flow etc.]
FIG. 9 is a first sequence diagram illustrating processing executed by the information providing system. Details of the processing of the terminal device 10 and the information providing device 50 will be described later, and an outline of processing executed by the information providing system 1 will be described here.

  First, the terminal device 10 transmits the user ID input by the general user, the expense item to be saved, the budget, and the attributes of the general user (user) to the information providing device 50 (S1). For example, the user ID is given in advance to the general user of the terminal device 10 by the information providing device 50. Next, the information providing device 50 determines the proposed content to be provided to the general user based on the information acquired in S1 (S2), and transmits the determined proposed content to the terminal device 10 of the general user (S3). ). Next, the terminal device 10 displays the proposed content provided from the information providing device 50 on the display unit (S4). When information indicating that the proposal included in the proposed content has been executed by the general user is input to the terminal device 10 (S5), the terminal device 10 provides execution information indicating that the proposal has been executed to the information providing device. 50 (S6). When the information providing apparatus 50 acquires the execution information, the household account book information 66 is updated (S7).

  As described above, after the information providing apparatus 50 acquires the attributes of the general user and the item to be saved selected by the general user, and transmits the proposed content to the general user, the proposal included in the proposed content Acquires execution information indicating that it has been executed.

  FIG. 10 is a flowchart illustrating an example of processing of the terminal device 10 when acquiring general user attributes and execution information. First, when information such as a user ID, an item to be saved, a budget, and an attribute of a general user is input (selected) to the operation unit of the terminal device 10 (S31), control of the terminal device 10 is performed. The unit 14 transmits the information (selected information) input by the general user to the information providing apparatus 50 using the communication unit 12 (S32).

  FIG. 11 is a diagram illustrating an example of an interface screen IM on which a general user inputs information. The illustrated example is an interface screen IM for a general user to input a cost item that the general user wants to save and a budget for the cost item. For example, a plurality of items are displayed on the interface screen IM, and a general user selects an item to be saved by touching an area corresponding to the item on the screen shown in the figure, and sets a budget for the selected item. input.

  Returning to FIG. 10, the control unit 14 stands by until the proposed content is provided from the information providing apparatus 50 (S33), and when the proposed content is provided, the proposed content is displayed on the display unit (S34). FIG. 12 is a diagram illustrating an example of suggested content displayed on the display unit. The content C1 includes information regarding savings proposed to general users. In the example shown in the figure, as information related to saving, if you go out with the curtain closed when you go out in the summer, you can suppress the operation of the air conditioning equipment and save electricity costs, so you can save XX yen in one month The information shown is included in the content C1. In addition, an image (IM001 in the figure) related to the proposed content is displayed on the display unit.

  In addition, a “I want to try” button B1 is displayed in the content C1. When the general user performs an operation on the button B1, for example, a proposal for the content C1 is recorded on a recording tab described later. The button B1 may be omitted. In this case, for example, the proposal of the content C1 is automatically recorded on the recording tab. Further, the amount of money assumed to be saved by the general user is displayed in the content C2. The amount of money that is assumed to be saved is the amount of money that can be saved by the proposal executed by the general user among the provided proposal contents.

  The general user can switch the interface screen displayed on the display unit by touching the illustrated button B2 or B4. The button B2 is a button for switching from the other interface screen to the interface screen IM1 that displays the proposed content including the proposal related to saving. The button B4 is a button for switching from another interface screen to an interface screen corresponding to the recording tab.

  FIG. 13 is a diagram illustrating an example of a recording tab interface screen IM2. In the recording tab, a suggestion regarding saving in which an input to the “I want to do” button B1 shown in FIG. 12 is executed is displayed. In the recording tab, a check box corresponding to the proposal related to saving is displayed. When a general user actually executes a proposal relating to saving, the general user inputs execution information (a check mark in the figure) indicating that the proposal is executed for a check box corresponding to the proposal. Further, the assumed amount of money shown in FIG. 12 is displayed on the recording tab interface screen IM2.

  Returning to FIG. 10, when the execution information is input by the general user (S35), the control unit 14 transmits the input execution information to the information providing apparatus 50 (S36). When the execution information is transmitted, the process returns to step S33. When the control unit 14 acquires information indicating the end of the process of the flowchart (for example, information indicating reset), the control unit 14 ends the process of the flowchart.

  FIG. 14 is a second sequence diagram illustrating processing executed by the information providing system. Details of the processing of the terminal device 10 and the information providing device 50 will be described later, and an outline of processing executed by the information providing system 1 will be described here. Moreover, in subsequent description, the terminal device 10 which a general user uses is described as the terminal device 10-1, and the terminal device 10 which a provider uses is described as the terminal device 10-2.

  First, the general user presents an advice request and inputs it to the terminal device 10-1 (S40). The terminal device 10-1 transmits an advice request to the information providing device 50 in response to the input of the advice request (S41). The information providing apparatus 50 extracts and assigns a provider in response to receiving the advice request from the terminal apparatus 10-1 (S42). The information providing device 50 transmits an advice request to the terminal device 10-2 of the provider assigned to the general user (S43). Further, the information providing apparatus 50 transmits the general user's household account book information 66 to the provider (S44). In response to the terminal device 10-2 receiving the advice request, the provider presents answer information and inputs it to the terminal device 10-2 (S45). The terminal device 10-2 transmits the response information to the information providing device 50 in response to the input of the response information (S46). The information providing apparatus 50 transmits the received answer information to the terminal apparatus 10-1 (S47). The terminal device 10-1 presents the answer information received from the information providing device 50 (S48). When the information providing apparatus 50 acquires information indicating the end of the process of the flowchart, the information providing apparatus 50 ends the process of the flowchart. Note that the information providing apparatus 50 may transmit the household account book information 66 of the general user to the provider after the terminal apparatus 10-2 receives the advice request.

  Further, the provider may not provide the answer information in response to receiving the advice request. In this case, the terminal device 10-2 has a function of displaying an interface screen IM in response to receiving the advice request and receiving an operation indicating whether or not to provide answer information from the provider. When the provider performs an operation of providing answer information, the terminal device 10-2 displays an interface screen IM that accepts input of answer information. Also, the terminal device 10-2 does not accept input of answer information when the provider performs an operation that does not provide answer information. Here, the operation of providing the response information by the provider is an operation of pressing a “Diagnose” button on the interface screen IM displayed in response to receiving the advice request.

  FIG. 15 is a second flowchart showing the flow of processing executed by a general user terminal device. Specifically, FIG. 11 is a flowchart illustrating an example of processing of the terminal device 10-1 when answer information is presented in response to a general user presenting an advice request.

  First, it waits until an advice request is input by the general user to the operation unit of the terminal device 10-1 (S50), and when the advice request is input, the advice request is provided using the communication unit 12 as information. The data is transmitted to the device 50 (S51).

  FIG. 16 is a diagram illustrating an example of an interface screen IM3 on which a general user inputs an advice request. An interface screen IM3 shown in FIG. 16 is a screen shown at a position where the interface screen IM2 shown in FIG. 13 is scrolled down, for example. On the interface screen IM3, for example, an “Receive Advice” button B5 is displayed. The terminal device 10-1 determines that the advice request has been acquired when the general user performs an operation on the button B5. Further, the terminal device 10-1 transmits an advice request to the information providing device 50 in response to the input of the advice request.

  Next, the control unit 14 waits until response information is provided from the information providing apparatus 50 (S52), and when the response information is provided, causes the display unit to display the response information (S53). FIG. 17 is a diagram illustrating a first example of answer information displayed on the display unit. The interface screen IM4 shown in FIG. 17 is a screen shown instead of the interface screen IM3, for example. On the display unit, the name N of the provider extracted by the information providing apparatus 50 and the message M, which is answer information presented by the provider, are displayed as an interface screen IM4. It should be noted that at least the answer information is shown on the display unit, and the name N may not be shown.

  FIG. 18 is a flowchart showing a flow of processing executed by the information providing apparatus 50. First, the transmission / reception control unit 54 waits until an advice request is provided from the general user (terminal device 10-1) (S61). When the advice request is acquired from the general user, the extraction unit 52 reads the good person history. Based on the information 68, a provider is extracted (S62). The transmission / reception control unit 54 transmits an advice request to the provider (terminal device 10-2) extracted by the extraction unit 52 (S63). The transmission / reception control unit 54 transmits the household account book information 66 of the general user who has acquired the advice request to the provider (terminal device 10-2) extracted by the extraction unit 52 (S64). Waits until the response information is provided from the provider (S65). When the response information is acquired from the provider, the response information is transmitted to the general user (S66).

  In addition, the information provision apparatus 50 does not need to perform S61-S64 and S65-S66 as a series of processes. For example, the information providing apparatus 50 may process S61 to S64 and S65 to S66 in parallel.

  Moreover, in this example, although the extraction part 52 demonstrated the case where one general user was extracted as a provider from general users, it is not restricted to this. The extraction unit 52 may extract a plurality of general user providers. In this case, the transmission / reception control unit 54 transmits response information acquired from a plurality of providers to the terminal device 10-1. In addition, a plurality of response information presented by the provider is displayed on the display unit of the terminal device 10-1.

  According to the embodiment described above, the information providing apparatus 50 acquires the advice request from the general user and the extraction unit 52 that extracts the provider from the general user, and the provider provides the advice request in response to the advice request. By providing the transmission / reception control unit 54 that presents the answer information to be provided, it is possible to provide information according to the actual situation of general users.

  Moreover, according to embodiment described above, the extraction part 52 of the information provision apparatus 50 is the track record (in this example, it is contained in the excellent person log | history information 68) which suppressed the cost of living by a general user performing a proposal content. Based on the “saved amount”), a provider is extracted from general users. Here, a general user who has a track record of suppressing living expenses may have useful information such as tips and advice for suppressing living expenses. Therefore, the information providing apparatus 50 can provide more useful information in accordance with the actual situation of general users.

  Further, according to the embodiment described above, the assigning unit 56 of the information providing apparatus 50 determines a general user having an attribute that matches the attribute of the general user presenting the advice request, and assigns it as a provider. Thereby, the information provision apparatus 50 can provide the information according to the actual condition of each general user.

  Moreover, according to embodiment described above, the proposal content which a general user operates and operates the household account book support application 22 is content which proposes suppression of a living expense. Therefore, the general user can reduce his / her living expenses by executing the proposed content.

  In addition, the information providing apparatus 50 described above includes an allocation unit 56 and a result of suppressing the cost of living by the general user executing the suggested content (in this example, information indicating the amount of money saved included in the good person history information 68). Based on the above description, the provider is assigned from the extracted general users. However, the present invention is not limited to this.

  The allocation unit 56 of the information providing apparatus 50 may extract a provider based on the household account book information 66. Specifically, the allocation unit 56 extracts a general user who has a large number of executed proposed contents shown in the household account book information 66 as a provider. Here, the living cost of general users may be reduced in accordance with the execution of the proposed content. That is, it is considered that a general user who executes a large amount of proposed content has a track record of suppressing living expenses. Thereby, the information providing apparatus 50 can extract a provider who can provide useful information.

  Note that the allocation unit 56 of the information providing apparatus 50 described above has a record that the general user has suppressed the cost of living by executing the proposed content (in this example, information indicating the amount of money saved included in the good person history information 68). In the above description, the provider is extracted from the general users. However, the present invention is not limited to this.

  For example, the assigning unit 56 of the information providing apparatus 50 extracts a provider based on the cost of living expenses suppressed by a general user. The cost of living suppressed by the general user may be the balance of the cost of living of the general user indicated by the household account book information 66, or may be the saving result of the general user indicated by the household account book information 66. The ratio of the savings amount to the general user's income indicated by 66 may be used. In this case, the information providing apparatus 50 acquires the balance of the living expenses, the actual savings, the ratio of the savings amount to the income, and the like based on the household account book information 66 of the general user.

  Moreover, the information provision apparatus 50 allocates a provider based on the acquired information. Here, when the balance of living expenses indicates that the expenditure is less than the income, it may indicate that the general user has a record of suppressing living expenses. Moreover, when the savings amount shown by the saving record is high, the saving record may indicate that the general user has a record of suppressing living expenses. Moreover, when the ratio of the amount of savings with respect to income is high, the ratio may show that the general user has the track record which suppressed the living expense. For example, the assigning unit 56 may assign a general user who has a record of saving the saving amount targeted by the general user as a provider. Therefore, the information providing apparatus 50 can provide useful information according to the actual situation of the general user to the general user.

  The household account book support application 22 used by the user may be another service instead of the household account book management service and the household account support service as described above.

<Variation 1: When a general user selects a provider>
Hereinafter, Modification 1 of the present invention will be described with reference to the drawings. In the embodiment, the case where the extraction unit 52 included in the information providing apparatus 50 extracts a provider has been described. On the other hand, in the first modification, a general user selects a provider from the extracted providers and assigns the provider as a provider who provides answer information to himself / herself.

  FIG. 19 is a diagram illustrating an example of an interface screen IM5 in which a general user selects a provider. An interface screen IM5 shown in FIG. 19 is a screen shown instead of the interface screen IM3, for example. The interface screen IM5 includes, for example, a plurality of provider names N (names N1 to N3), features D (features D1 to D3) of each provider, and buttons B (buttons B51) corresponding to the providers. ~ Button B53). The feature D is, for example, information indicating the cost that can be particularly suppressed among the results of the provider suppressing the cost of living.

  For example, if the feature D indicates an expense item that can be particularly suppressed, the provision having the feature D may have useful information such as tips and advice regarding the expense item that can be particularly suppressed. A general user may be able to receive presentation of answer information that meets a general user's request by referring to the feature D and selecting a provider.

  The feature D may be information indicating the amount of money saved by the provider, or information indicating the attribute of the provider, instead of the expense item. Further, the feature D may be information indicating a record as a provider. The feature D may be information indicating the number of times the general user is selected as the provider and the answer information is presented, for example. In addition, the feature D may be information indicating a provider rank corresponding to a result of presenting answer information as a provider.

  The general user refers to the displayed feature D, and selects a provider to whom answer information is to be provided from among a plurality of providers. Specifically, the general user operates the button B corresponding to the provider to be selected among the buttons B51 to B53 corresponding to each provider, and makes an advice request. In this case, the advice request includes selection instruction information for a general user to select a provider. When the operation for the button B is executed by the general user, the terminal device 10-2 determines that the advice request for the provider corresponding to the button B has been acquired. Further, the terminal device 10-1 transmits an advice request to the information providing device 50 in response to the input of the advice request. The information providing apparatus 50 presents an advice request to the provider selected by the general user, and presents the answer information presented by the provider to the general user. The display unit only needs to display at least a plurality of providers as options for the general user, and the name N and the feature D may not be displayed.

  The information providing apparatus 50 presents a plurality of providers extracted by the extracting unit 52 to a general user with the above-described configuration. The allocation unit 56 included in the information providing apparatus 50 allocates the provider selected by the general user among the presented providers as the provider corresponding to the general user.

  According to the modification 1 demonstrated above, the allocation part 56 of the information provision apparatus 50 allocates a provider based on the selection instruction information acquired from the general user. Thereby, the general user can receive provision of answer information from the provider assigned to himself / herself. Therefore, according to the information providing apparatus 50 of the first modification, it is possible to provide information that meets the needs of general users.

<Variation 2: Proposed content is included in answer information>
Hereinafter, Modification 2 of the present invention will be described with reference to the drawings. In the embodiment, a case has been described in which the reply information is a provider message. In the second modification, the suggested content is included in the answer information.

  FIG. 20 is a diagram illustrating a second example of answer information displayed on the display unit. An interface screen IM6 shown in FIG. 20 is a screen shown instead of the interface screen IM4, for example. On the display unit, as the reply information of the provider, information on the content C proposed by the provider to the general user is displayed as an interface screen IM6. In the illustrated example, the provider proposes the content C1 described above to a general user. Here, the content C is an example of a presentation item. In addition, an image (IM001 in the figure) related to the proposed content is displayed on the display unit. As described above, the content C1 includes the “I want to try” button B6. When the general user performs an operation on the button B1, for example, the proposal of the content C1 is recorded in the recording tab described above.

  According to the modified example 2 described above, the answer information presented by the provider includes a proposal related to the presentation item included in the proposed content, so that the provider can present the suggested content as the answer information. The general user can receive the content suggested by the provider.

  In the above-described embodiment and modification, it has been described that execution information is transmitted or proposal content is acquired by executing the household account book support application 22, but instead (in addition), a terminal The device 10 (the terminal device 10-1 and the terminal device 10-2) may transmit execution information to the information providing device 50 using a web browser. In this case, the information providing apparatus 50 transmits the proposed content to the user using, for example, an electronic mail function.

  As mentioned above, although the form for implementing this invention was demonstrated using embodiment and modification, this invention is not limited to such embodiment and modification, and in the range which does not deviate from the summary of this invention. Various modifications and substitutions can be made in.

DESCRIPTION OF SYMBOLS 1 ... Information provision system 10, 10-1, 10-2 ... Terminal device, 50 ... Information provision device, 22 ... Household account book support application, 52 ... Extraction part, 54 ... Transmission / reception control part, 56 ... Assignment part, 60 ... Storage unit, 62 ... content information, 64 ... attribute information, 66 ... household account book information, 68 ... excellent person history information

Claims (14)

An extraction unit for extracting a second user from a first user who uses a predetermined service provided via a network;
A transmission / reception control unit that acquires an advice request from the terminal device of the first user, and transmits the acquired advice request to the terminal device of the second user;
An information providing apparatus comprising: The predetermined service is a household account book management service or a household budget support service.
The information providing apparatus according to claim 1. The extraction unit includes:
Extracting the second user from the first user based on the record that the first user has suppressed living expenses;
The information providing apparatus according to claim 1 or 2. The predetermined service includes providing suggested content related to life,
The extraction unit includes:
Extracting the second user based on the execution status of the proposed content of the first user;
The information providing apparatus according to any one of claims 1 to 3. The extraction unit includes:
Based on the execution status, the first user who has a track record of suppressing living expenses corresponding to the execution of the proposed content is extracted as the second user.
The information providing apparatus according to claim 4. The transmission / reception control unit includes:
Transmitting information indicating the household budget of the first user who acquired the advice request to the terminal device of the second user;
The information providing apparatus according to any one of claims 1 to 5. The transmission / reception control unit includes:
2. The advice request is transmitted to the terminal device of the second user, and response information returned from the terminal device of the second user is transmitted to the terminal device of the first user. 7. The information providing apparatus according to any one of 6 to 6. The predetermined service includes providing suggested content related to life,
The proposed content is
The content suggesting suppression of the cost of living of the first user,
The answer information includes
A proposal related to a presentation item included in the proposal content is included.
The information providing apparatus according to claim 7. An allocation unit that further selects and allocates to the first user a user who generates the answer information for the first user from the second user;
The information providing apparatus according to claim 7 or 8. The allocation unit is
Determining the attribute of the first user, and selecting a user for generating the answer information for the first user based on the determined attribute;
The information providing apparatus according to claim 9. The allocation unit is
The response information is generated for the first user based on selection instruction information for selecting one of the second users acquired from the terminal device of the first user. Select users to
The information providing apparatus according to claim 9 or 10. An extraction unit for extracting the second user from the first user based on the saving record;
The advice request is acquired from the terminal device of the first user, the acquired advice request is transmitted to the terminal device of the second user, and the reply is returned from the terminal device of the second user. A transmission / reception control unit for transmitting information to the terminal device of the first user;
An information providing apparatus comprising: On the computer,
The second user is extracted from the first users who use the predetermined service provided via the network,
Obtaining an advice request from the terminal device of the first user, and sending the obtained advice request to the terminal device of the second user;
program. Computer
A second user is extracted from the first users who use a predetermined service provided via the network,
Obtaining an advice request from the terminal device of the first user, and transmitting the acquired advice request to the terminal device of the second user;
Information provision method.

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