JP2004295328A - Information inquiry processing method, information inquiry device, information inquiry processing program and recording medium for information inquiry processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To realize an information inquiry processing system allowing a user to become both a questioner and an answerer, and allowing questioning and answering by direct communication especially having interactivity and a real time property. <P>SOLUTION: A questioner terminal 1 transmits a question to this information inquiry device 3. The information inquiry device 3 compares contents of the question with an attribute of each the answerer, and transmits the question to an answerer terminal 5 of the answerer having a high coincidence degree. The answerer terminal 5 selects a question which the answerer can answer, and sends a reply of the effect that the answering is possible. The information inquiry device 3 transmits the attributes of the answerers of all the answerer terminals 5 that send the reply of the effect that the answering is possible, to the questioner terminal 1. A communication line allowing the direct communication having the interactivity and the real time property is set between the questioner terminal 1 and the answerer terminal 5 of the answerer selected by the questioner, and the questioning and the answering are executed by video communication, voice communication or the like. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an information inquiry technique in which a respondent answers a questioner's question. In particular, the questioner selects the most appropriate respondent for the question, and the respondent selects the question or the questioner to answer the question. An information inquiry processing method, an information inquiry device, and an information inquiry processing program in which a questioner and a respondent ask and answer questions and answers by direct communication using a bidirectional, real-time communication means, and evaluate each other after the questions and answers. And a recording medium for an information inquiry processing program.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, as a question and an answer method using a communication network, a question such as a call to a call center or a help desk has been generally used. In addition, there is a method of asking and answering a question on an Internet bulletin board.
[0003]
However, there is a drawback that questions to the call center and help desk are limited to questions about the corresponding product. In addition, questions using bulletin boards on the Internet or the like have drawbacks such as lack of real-time properties and the inability to guarantee the reliability of answers.
[0004]
As a conventional technique for realizing questions and answers using a communication network, for example, as shown in Patent Document 1, an expert is registered in advance for each category, and a user who asks a question selects a category. There is a technology in which a specialist in a selected category is selected, and a control computer of a specialized information site mediates between the user and the selected expert to make a question and answer. In this technique, a user confirms the contents of an answer and then evaluates the expert who has answered, and the evaluation is reflected as reference data in selecting a subsequent respondent.
[0005]
Further, as another prior art, as disclosed in Patent Document 2 below, a server determines a classification of a question from the content of a question received from a requester, selects a respondent corresponding to the classification, and There is a technique for mediating a question or answer by e-mail or the like between a terminal of a user and a terminal of a selected respondent. In this technique, the server notifies the questioner of the respondent's e-mail address and informs the respondent of the questioner's e-mail address, so that the requester can directly consult the respondent with more detailed contents.
[0006]
[Patent Document 1]
JP 2001-265789 A
[Patent Document 2]
JP 2001-297261 A
[0007]
[Problems to be solved by the invention]
However, in the above-described prior art, there is a problem that a category and a classification expert prepared by a service operator are selected as respondents, so that an optimal respondent cannot always be selected. For example, a culinary expert registered in the “Cooking” category prepared by the service operator may not be able to answer questions about food culture in a limited area, and the In some cases, the general public in the area can provide the most accurate answer.
[0008]
Further, in the above-described conventional technology, there is a problem that a respondent cannot select whether to answer a question from a questioner, and cannot select a question to be answered from a plurality of questions.
[0009]
Also, in the above-mentioned conventional technology, the questioner and the respondent ask questions and answers via a system that mediates between them. Therefore, direct communication is performed by real-time communication means until the questioner is satisfied. There was a problem that the answer could not be made.
[0010]
Patent Document 2 mentioned above discloses a method in which, when directly consulting more detailed contents, the requester checks the request for direct consultation on the charge payment & evaluation screen, and the system notifies the requester's e-mail address to the requester. However, in the method of Patent Document 2, it is assumed that the system once receives the answer from the respondent and sends a one-time asynchronous answer to the questioner. E-mail address notification, which allows the respondents to directly ask questions and additional questions, was provided only as an option. For this reason, it was sometimes difficult for the questioner to obtain the desired answer within the required time.
[0011]
Further, in the above-described conventional technology, the quality of the respondent can be improved by allowing the questioner to evaluate the respondent and reflecting the evaluation in the selection of the subsequent respondent. The problem was that the quality of the questioner could not be improved because of the lack of evaluation of the respondents, especially when the general public was the respondent, there was no evaluation standard for the respondent to select the questioner and the question. there were.
[0012]
In view of the above problems, the present invention makes it possible to select the most appropriate respondent for a question, regardless of whether it is an expert, and to determine whether the respondent selected as a candidate answers the question. The questioner can communicate with the respondent in real time, the respondent and the questioner can evaluate each other, and the points and answers to the question can be determined. It is an object of the present invention to provide a technology for information inquiries in which fees and services can be exchanged according to points.
[0013]
In particular, it is an object of the present invention to provide a system that makes it easier for a public to become not only a questioner but also a respondent and use their knowledge for other people.
[0014]
[Means for Solving the Problems]
In order to solve the above problems, the present invention assumes a system in which not only experts but also ordinary people can be respondents, and assumes an environment in which a user can be both a questioner and a respondent. One or more respondents are extracted by matching one or more attributes registered by the respondent in advance with the contents of the question of the questioner (including ambiguous search using a thesaurus). And the questioner selects a respondent from the list. As a result, a wide range of knowledge of many experienced respondents (users) can be used, and for example, any question that does not fall into the category of Patent Document 1 can be answered.
[0015]
Further, the present invention is characterized in that the respondent selects whether or not to answer the question from the questioner, and when there are a plurality of questions, the respondent selects the question to be answered from among them. I do. As a result, the respondent can select the question to be answered, so that it is not necessary to answer the question that cannot be answered. In addition, since the respondent can select the questioner to be answered, there is no need to answer the questioner who does not want to answer.
[0016]
Further, according to the present invention, a questioner and a respondent directly communicate with each other by a communication means having a real-time property and a two-way property such as a video communication, a voice communication, a real-time chat, and an instant message to make a question and an answer. It is characterized by the following. This allows the questioner to ask questions and answers by direct communication with the respondents, so that questions and answers can be made with more detailed contents. In addition, since the questioner asks a question and answers in real time with the respondent, the questioner can immediately receive an answer to the question.
[0017]
In addition, the present invention records the evaluation of the questioner by the respondent after the question and the answer are completed, and when the questioner later asks the question, adds the evaluation of the questioner to the question and presents it to the respondent. It is characterized by doing. This allows respondents to choose whether to respond to a question from a questioner by checking the other respondent's past ratings of that questioner's question before choosing to respond. In addition, the quality of the questioner can be improved. In the present invention, since face-to-face questions and answers such as video communication are basically taken into consideration, a questioner who asks a question that is not essential, has a bad attitude, or makes a comment other than the content of the question This may cause the respondent to feel uncomfortable, and the respondent can avoid such a questioner.
[0018]
Specifically, the information inquiry device that mediates between the questioner terminal and the respondent terminal includes means for receiving the attribute of the respondent from the respondent terminal, and means for recording the received attribute of the respondent in a database. Means for receiving a question from the questioner terminal, means for checking the degree of matching between the content of the question and the attribute of the respondent recorded in the database, and means for extracting the respondent terminal of the respondent having a higher degree of matching. Means to send a question to the respondent terminals of all respondents who received the response, and receive a response indicating that the respondent can answer the question from the respondent terminal of the respondent who can answer the question, and question the attributes of the respondents of the respondent terminals. Means for sending to the responder terminal, means for receiving the answerer's selection result from the questioner's terminal, and a communication line capable of direct communication between the questioner's terminal and the respondent's terminal selected Means. Also, means for receiving evaluation data for the respondent who answered the question from the questioner terminal and recording it, and for transmitting the attribute of the respondent to the questioner terminal, the evaluation data for the respondent is included in the attribute of the respondent. Means for receiving the evaluation data for the questioner who asked the question from the respondent terminal, and a means for recording the data. When sending the question to the respondent terminal of the respondent, Means for adding data.
[0019]
Each of the above-described means can be realized by a computer and a software program, and the program can be provided by being recorded on a computer-readable recording medium or can be provided through a network.
[0020]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0021]
FIG. 1 is a diagram showing a configuration example of an information inquiry system according to an embodiment of the present invention. The information inquiry system includes an interrogator terminal 1 (1 to n) which is a terminal operated by the interrogator, a communication network 2 such as an IP (Internet Protocol) network, and an information inquiry intermediating between the interrogator and the respondent. It comprises a device 3, a database 4 connected to the information inquiry device 3, and a respondent terminal 5 (1-m) which is a terminal operated by the respondent.
[0022]
Here, in the present embodiment, the questioner terminal 1 and the responder terminal 5 are separately described, but it is not necessary that both terminals are terminals prepared especially for each application. That is, if there is a user A who operates a certain terminal A and that user A becomes a questioner, the terminal A becomes the questioner terminal 1, and if that user A becomes a respondent, the terminal A becomes May be the respondent terminal 5. The respondents need not necessarily be experts.
[0023]
In the following description, the user who asks a question is referred to as "the questioner", and the user who answers is referred to as the "responder", and any user can be either the "quester" or the "answerer". I do.
[0024]
FIG. 2 is a diagram showing a processing sequence of the information inquiry system according to the present embodiment. Hereinafter, the basic operation of the information inquiry system according to the present embodiment will be described with reference to FIG. Here, a question is asked by the questioner terminal 1-1, and the answerer terminals 5-1, 5-2, and 5-3 are selected as the answerer terminals 5 of the answerer who has a high degree of matching between the content of the question and the attribute. Shall be
[0025]
First, the questioner terminal 1-1 transmits a question and time limit information to the information inquiry device 3 via the communication network 2 (Q1).
[0026]
The information inquiry device 3 compares the content of the received question with the attributes of the respondents registered in advance by the respondent terminals 5 (1 to m), and answers the respondents with a high degree of matching of the attributes. The responder terminal 5 (here, the respondent terminal 5-1 5-2, 5-3) is selected (Q2), and a question and a restriction are sent to the selected respondent terminal 5-1 5-2, 5-3. The time information is transmitted (Q3).
[0027]
By sending the question including the time limit information to the respondent terminal 5 and displaying the time limit information on the respondent terminal 5, the answer within the time limit is promoted, and the answer is limited to a certain time. Is possible.
[0028]
The respondent terminals 5-1, 5-2, and 5-3 each allow the respondent to determine whether or not to answer the question (Q4). If the respondent determines that the answer is possible, the time limit is reached. (Q5). Here, it is assumed that the respondent terminal 5-1 and the respondent terminal 5-2 have returned that they can respond within the time limit.
[0029]
Here, the respondent can check the question and the past evaluation information (evaluation data) of the questioner on the respondent terminal 5 and select whether or not to answer the question. In addition, a list of questions for which the answer time limit has not expired is held for each respondent, and a list of a plurality of questions is displayed on the respondent terminal 5 as needed, and one or more of the answers to which the respondent answers are displayed. Question may be selected.
[0030]
FIG. 3 is a diagram illustrating an example of a question list according to the present embodiment. A list of a plurality of questions as shown in the example of FIG. 3 is displayed on the answerer terminal 5 so that the answerer can select a question to be answered.
[0031]
In the example of the question list 100 shown in FIG. 3, the number column 101 simply displays numbers assigned in the order in which the questions are received. The question column 102 displays a question from the questioner. In the questioner name column 103, the name or nickname of the questioner who asked the question is displayed. In the questioner evaluation column 104, evaluation information (evaluation data) evaluated by a respondent who has answered the question with respect to the past question of the questioner is displayed. The time limit column 105 displays a time limit for answering a question. In the example of FIG. 3, the time is indicated by the remaining time, but may be indicated by the date and time (for example, 17:30 on March 31, 2003). A check is made in the availability column 106 as to whether the respondent answers the question. A button for selecting “OK” or “NO” may be provided in the OK / NO column 106.
[0032]
When the respondent checks the answer in the availability column 106, the respondent terminal 3 sends a reply to the information inquiry device 3 indicating that the answer is possible. In the example of FIG. 3, the respondent chooses to answer the first question, but does not answer the third question, which cannot be answered as the second question with a low questioner evaluation of the questioner. ing. It has not yet been decided whether to answer question 4 or not.
[0033]
In FIG. 2, the information inquiry device 3 immediately notifies the questioner terminal 1-1 that the respondents of the two respondent terminals (5-1 and 5-2) can answer (Q6). At this time, the attributes of the respondents of the respondent terminals 5-1 and 5-2 are also transmitted to the questioner terminal 1-1.
[0034]
The questioner terminal 1-1 allows the questioner to select a respondent from the attributes of the received respondent (Q7). Here, assuming that the respondent of the respondent terminal 5-1 is selected, a communication line capable of directly communicating between the questioner terminal 1-1 and the respondent terminal 5-1 of the selected respondent is set. , Communication (Q8). For this communication, a communication means having bidirectionality and real-time property is used. For example, face-to-face communication by video communication, voice communication, or real-time chat or instant message (IM) communication may be used.
[0035]
When the question and the answer are completed, the questioner and the respondent evaluate each other, and the questioner terminal 1-1 and the respondent terminal 5-1 transmit the evaluation information (evaluation data) to the information inquiry device 3. (Q9, Q10).
[0036]
The information inquiry device 3 accumulates the sent evaluation information in the database 4, adds the question points of the questioner of the questioner terminal 1-1, and adds the answer points of the respondent of the respondent terminal 5-1. (Q11).
[0037]
Here, the question point and the answer point are points used for later charging processing, provision of services, and the like. For example, for a question point, it is possible to request a fee from the user, and for an answer point, the user is paid, or a coupon or other discount ticket is issued, and electronic content and other services are provided. It is possible.
[0038]
In addition, in a certain user, question points added by asking a question can be offset by answer points added by answering. For example, for a certain user, question points may be subtracted from answer points, and if the result is negative, the user may be charged, and if the result is positive, the user may be paid. This can be expected to have the effect of promoting respondents' answers.
[0039]
Alternatively, the question point and the answer point may be treated as one point instead of being separately handled, and the points may be subtracted when asking a question and added when answering.
[0040]
Various points can be considered as points to be added (subtracted in some cases). For example, it is assumed that the points to be added are determined based on the communication time, that the basic points are 3 points up to 5 minutes, and that the pay-as-you-go points (time) are 1 point every minute exceeding 5 minutes. At this time, if the questioner and the respondent make a question and answer for 7 minutes, the additional points are 5 points, and 5 points are added to each of the question point of the questioner and the answer point of the respondent.
[0041]
In the above processing sequence, a question and an answer are made in a one-to-one communication between one questioner and one respondent. For example, one respondent makes a plurality of similar contents from a question list. It is possible to select multiple questions of the interrogator and respond to multiple interrogators at the same time by one-to-many communication by video communication applying technology such as a video conference system using a multipoint connection unit (MCU). It is also possible to do it. In this way, an efficient answer can be obtained.
[0042]
FIG. 4 is a diagram illustrating a configuration example of the information inquiry device according to the present embodiment. The information inquiry device 3 includes a respondent attribute receiving unit 31, a respondent attribute storage unit 32, a question receiving unit 33, a respondent extracting unit 34, a question transmitting unit 35, a question responder evaluation information adding unit 36, and a respondent attribute transmitting unit 37. , Respondent evaluation information adding unit 38, selection result receiving unit 39, communication establishing unit 310, respondent evaluation information input unit 311, questioner evaluation information input unit 312, evaluation information storage unit 313, question point adding unit 314, answer point It comprises an adder 315 and a point information storage 316. Hereinafter, each means of the information inquiry device 3 will be described in detail.
[0043]
The respondent attribute receiving unit 31 receives the attribute of the respondent from the respondent terminal 5 of each respondent. The respondent attribute storage unit 32 stores the attribute of the respondent in the database 4 for each respondent.
[0044]
The question receiving unit 33 receives a question from the questioner terminal 1. At this time, the time limit information may be received together. The respondent extraction unit 34 reads the attribute of each respondent from the database 4, checks the degree of coincidence with the content of the question, and respondents whose degree of coincidence is higher than a predetermined threshold value, or the top several respondents whose degree of coincidence is high. People. The question transmitting unit 35 transmits the question and the evaluation data of the questioner in the past question to the extracted respondent terminal 5 of the respondent. At this time, the time limit information may be transmitted together. The questioner evaluation data is added by the questioner evaluation information adding unit 36.
[0045]
The respondent attribute transmitting unit 37 transmits to the questioner terminal 1 the respondent list indicating the attributes of the respondents of all the respondent terminals 5 that have responded to indicate that the answer is possible and the evaluation data of past answers. Here, if there is time limit information, only the attribute and evaluation data of the respondent of the respondent terminal 5 which has responded that the response is possible without exceeding the time limit are transmitted to the questioner terminal 1. The respondent evaluation data is added to the respondent list by the respondent evaluation information adding unit 38.
[0046]
The selection result receiving unit 39 receives the selection result of the respondent from the questioner terminal 1. The communication establishing unit 310 establishes a direct communication between the respondent terminal 5 of the selected respondent and the questioner terminal 1. Here, establishing communication means enabling the interrogator terminal 1 to directly connect to and communicate with the respondent terminal 5 using the communication network 2. For example, the information inquiry device 3 notifies the questioner terminal 1 of the terminal address information of the respondent terminal 5 or the telephone number for VoIP. The information inquiry device 3 or another server device may provide the function of the video conference to the questioner terminal 1 and the respondent terminal 5 to enable bidirectional and real-time video communication.
[0047]
The respondent evaluation information input unit 311 receives evaluation data for the respondent from the questioner terminal 1. The questioner evaluation information input unit 312 receives evaluation data for the questioner from the respondent terminal 5. The evaluation information storage unit 313 stores the evaluation data for the respondent and the evaluation data for the questioner in the database 4.
[0048]
The question point addition unit 314 adds the question points of the questioner. The answer point adding unit 315 adds the answer points of the respondents. The point information storage unit 316 stores the question point of the questioner and the answer point of the respondent in the database 4.
[0049]
Each of the above means can be realized by a software program incorporated in the information inquiry device 3.
[0050]
FIG. 5 is a flowchart of an information inquiry process according to the present embodiment. First, when the information inquiry device 3 receives the attribute of the respondent from the respondent terminal 5 (step S1), the information inquiry device 3 stores the received attribute of the respondent in the database 4 (step S2).
[0051]
When a question is received from the questioner terminal 1 (step S3), the attribute of each respondent is read from the database 4, the degree of matching between the attribute and the content of the received question is checked, and a respondent with a high degree of matching is extracted (step S3). S4). The questioner's past question evaluation data is added to the question (step S5), and the question and the questioner's evaluation data are transmitted to the extracted respondent's respondent terminal 5 (step S6).
[0052]
When there is a reply indicating that the answer is possible from the respondent terminal 5 (step S7), the evaluation data of the respondent in the past answer is added to the attribute of the respondent of the respondent responder terminal 5 (step S8). Is transmitted to the requester terminal 1 (step S9).
[0053]
When the selection result of the respondent is received from the questioner terminal 1 (step S10), the direct communication between the respondent terminal 5 of the selected respondent and the questioner terminal 1 is established (step S11).
[0054]
Evaluation data for the respondent is received from the questioner terminal 1 (step S12), and evaluation data for the questioner is received from the responder terminal 5 (step S13), and the evaluation data is stored in the database 4 (step S13). S14).
[0055]
The question points of the questioner are added (step S15), the answer points of the respondent are added (step S16), and the points are stored in the database 4 (step S17).
[0056]
FIG. 6 is a diagram illustrating an example of the user evaluation database according to the present embodiment. The user evaluation database 40 is information on users registered in the information inquiry system, and is stored in the database 4.
[0057]
In the user evaluation database 40, a name column 41 records the name of each user. The terminal address column 42 records the terminal address (eg, IP address) of each user. In the mail address column 43, the mail address of each user is recorded.
[0058]
The attributes of each user are recorded in the attribute columns 44 (1-N). In the user evaluation database 40 of FIG. 6, any number of attributes can be set up to a maximum of N. N may be set arbitrarily.
[0059]
In the respondent evaluation column 45, at the time of the past answer of the user, evaluation data evaluated by the questioner for the answer is recorded. In the questioner evaluation column 46, at the time of the past question of the user, evaluation data evaluated by the respondent to the question is recorded.
[0060]
In the answer point column 47, answer points of each user are recorded. In the question point column 48, the question points of each user are recorded.
[0061]
Hereinafter, a specific description will be given using the example of the user evaluation database 40 of FIG. Now, when the information inquiry device 3 receives a question about "baby meal" from a terminal (questioner terminal 1) of a certain user (questioner), the content of the question (for example, keywords such as "baby" and "meal") Then, the degree of matching between the user and the attribute of each user recorded in the user evaluation database 40 is checked. At this time, similar attributes are checked by vague search using a thesaurus.
[0062]
Here, for example, it is determined that Mr. A who has registered “child care” in the attribute column 44-2 and “dish” in the attribute column 44-3 as the attribute has a high degree of coincidence, and extracts Mr. A as a respondent. Send the questioner's question to A's terminal (respondent terminal 5).
[0063]
When there is a reply indicating that the answer is possible from the respondent terminal 5 of A, the information inquiry device 3 transmits the name (name column 41) and the attributes (attribute columns 44 (1-N)) of A to the questioner terminal 1. I do. If you want to know more about Mr. A, the questioner will know more about Mr. A by displaying the evaluation data of the past answer of Mr. A (the respondent evaluation column 45) on the screen of the questioner terminal 1. be able to.
[0064]
When the requester selects Mr. A as the respondent who actually answers, the address (terminal address column 42) of Mr. A's respondent terminal 5 is displayed on the questioner terminal 1. The questioner can directly connect from his own questioner terminal 1 to Mr. A's respondent terminal 5, and can obtain a reply from Mr. A by having a conversation with Mr. A by video communication or the like.
[0065]
When the requester is satisfied with the answer from Mr. A, the evaluation data of “good” is transmitted from the requester terminal 1, and the information inquiry device 3 receives it. 1 is added to the item of “good” in the respondent evaluation column 45 of Mr. A. The question point of the questioner and the answer point of Mr. A are added according to the communication time and the like. On the other hand, if Mr. A evaluates the question of the questioner and determines that the question is “normal”, for example, 1 is added to the item of “normal” in the questioner evaluation column 46 of the questioner.
[0066]
【The invention's effect】
As described above, according to the present invention, the questioner can select the respondent who seems to be most suitable from the attributes of the respondent and the evaluation data of the respondent's past answers. Can select the question to be answered from the content of the question or the evaluation data of the questioner's past questions, and furthermore, the questioner can obtain a satisfactory answer by asking questions and answering through direct communication with the respondent. it can.
[0067]
In addition, respondents do not have to be experts. For example, experienced seniors can answer questions from young mothers who are worried about raising children.
[0068]
In addition, each time a question or answer is made, the evaluation data at the time of the questioner's question and the evaluation data at the time of the answerer's answer are accumulated and reflected as past information at the time of the subsequent question or answer. This has the effect of improving the quality of the questioner.
[0069]
In addition, by adopting the point system, it is possible to easily transfer fees. In addition, by setting time limit information for a question, it is possible to promote answers within the time limit and to limit answers within a certain time.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a configuration example of an information inquiry system.
FIG. 2 is a diagram showing a processing sequence of the information inquiry system.
FIG. 3 is a diagram showing an example of a question list.
FIG. 4 is a diagram illustrating a configuration example of an information inquiry device.
FIG. 5 is a flowchart of an information inquiry process.
FIG. 6 is a diagram illustrating an example of a user evaluation database.
[Explanation of symbols]
1 (1-n) Questioner terminal
2 Communication network
3 Information inquiry device
4 Database
5 (1-m) Respondent terminal
31 Respondent attribute receiving unit
32 Respondent attribute storage
33 Question receiver
34 Respondent extraction unit
35 Question sending section
36 Questioner evaluation information addition section
37 Respondent attribute transmission section
38 Respondent evaluation information addition section
39 Selection result receiving section
310 communication establishment unit
311 Respondent evaluation information input section
312 Questioner evaluation information input section
313 Evaluation information storage
314 Question point addition section
315 Answer point addition section
316 point information storage

Claims (8)

Information composed of a questioner terminal operated by a questioner, a respondent terminal operated by a respondent, an information inquiry device mediating between the questioner terminal and the respondent terminal, and a communication network connecting them An information query processing method in an inquiry system,
A step in which the information inquiry device receives and stores the attributes of the respondent from the respondent terminal;
When the information inquiry device receives a question from the questioner terminal, it checks the degree of coincidence between the content of the question and the stored attribute of the respondent, extracts a respondent having a high degree of coincidence, and extracts the extracted respondent. Sending the question to the respondent terminals of all respondents who
A step in which, when the respondent can answer the question received from the information inquiry device, the respondent terminal sends a reply to the information inquiry device that the question can be answered;
A step in which the information inquiry device transmits, to the questioner terminal, the attributes of the respondents of all the respondent terminals that reply that the answer is possible;
A process in which, when there are a plurality of respondents who can answer the question, the questioner terminal selects a respondent to be actually answered from the plurality of respondents;
Setting a communication line capable of directly communicating between the interrogator terminal and the respondent terminal of the selected respondent. 2. The information inquiry processing method according to claim 1,
The information inquiry device has a process of receiving evaluation data for the questioner who asked the question from the respondent terminal, and recording the evaluation data;
An information inquiry processing method, wherein in the step of transmitting the question to the respondent terminal of the respondent, evaluation data for the questioner is added to the question. In the information inquiry processing method according to claim 1 or 2,
The information inquiry device has a process of receiving evaluation data for a respondent who has answered the question from the questioner terminal, and recording the evaluation data;
An information inquiry processing method, wherein the step of transmitting the attribute of the respondent to the questioner terminal includes adding evaluation data for the respondent to the attribute of the respondent. In the information inquiry processing method according to any one of claims 1 to 3,
The information inquiry device has a process of performing predetermined point processing on a questioner who has asked the question, performing predetermined point processing on a respondent who has answered the question, and recording those points. An information inquiry processing method characterized by the following. In the information inquiry processing method according to any one of claims 1 to 4,
In the step of receiving the question from the questioner terminal, the information inquiry device receives the time limit information set by the questioner together with the question,
In the step of transmitting the question to the respondent terminals of all respondents having a high degree of coincidence, the information inquiry device transmits the time limit information together with the question,
The information inquiry, wherein the respondent terminal returns to the information inquiry device that the question can be answered to the question, that the response can be made within the time limit indicated by the time limit information. Processing method. An information inquiry device connected via a communication network to a questioner terminal operated by a questioner and a respondent terminal operated by a respondent, and mediating between the questioner terminal and the responder terminal,
Means for receiving an attribute of the respondent from the respondent terminal;
Means for recording the received respondent attributes in a database;
Means for receiving a question from the questioner terminal;
Means for examining the degree of coincidence between the contents of the question and the attributes of the respondent recorded in the database, and extracting a respondent terminal of the respondent having a high degree of coincidence;
Means for transmitting the question to respondent terminals of all the extracted respondents;
Means for receiving a reply from the respondent terminal of the respondent who can answer the question that the answer is possible, and transmitting the attribute of the respondent of the respondent terminal to the questioner terminal;
Means for receiving a result of selection of the respondent from the questioner terminal;
Means for enabling a communication line capable of direct communication to be set between the interrogator terminal and the respondent terminal of the selected respondent. To be executed by a computer of an information inquiry device that is connected via a communication network to a questioner terminal operated by a questioner and a respondent terminal operated by a respondent, and mediates between the questioner terminal and the respondent terminal. Program
A process of receiving a respondent attribute from the respondent terminal;
Recording the received respondent attributes in a database;
Processing for receiving a question from the questioner terminal;
Examining the degree of coincidence between the content of the question and the attribute of the respondent recorded in the database, and extracting a respondent terminal of the respondent having a high degree of coincidence;
Transmitting the question to the respondent terminals of all the extracted respondents;
A process of receiving a reply indicating that the answer is possible from the respondent terminal of the respondent who can answer the question, and transmitting the attribute of the respondent of the respondent terminal to the questioner terminal;
A process of receiving a result of selection of the respondent from the questioner terminal;
Processing for enabling a direct communication line to be set between the interrogator terminal and the respondent terminal of the selected respondent;
An information inquiry processing program to be executed by a computer. To be executed by a computer of an information inquiry device that is connected via a communication network to a questioner terminal operated by a questioner and a respondent terminal operated by a respondent, and mediates between the questioner terminal and the respondent terminal. Recording medium on which the program of
A process of receiving a respondent attribute from the respondent terminal;
Recording the received respondent attributes in a database;
Processing for receiving a question from the questioner terminal;
Examining the degree of coincidence between the content of the question and the attribute of the respondent recorded in the database, and extracting a respondent terminal of the respondent having a high degree of coincidence;
Transmitting the question to the respondent terminals of all the extracted respondents;
A process of receiving a reply indicating that the answer is possible from the respondent terminal of the respondent who can answer the question, and transmitting the attribute of the respondent of the respondent terminal to the questioner terminal;
A process of receiving a result of selection of the respondent from the questioner terminal;
Processing for enabling a direct communication line to be set between the interrogator terminal and the respondent terminal of the selected respondent;
A recording medium for an information inquiry processing program, which records a program to be executed by a computer.

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