JP2017528063A - 情報交換方法および装置 - Google Patents

情報交換方法および装置 Download PDF

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Publication number
JP2017528063A
JP2017528063A JP2017507397A JP2017507397A JP2017528063A JP 2017528063 A JP2017528063 A JP 2017528063A JP 2017507397 A JP2017507397 A JP 2017507397A JP 2017507397 A JP2017507397 A JP 2017507397A JP 2017528063 A JP2017528063 A JP 2017528063A
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JP
Japan
Prior art keywords
information
server
voice
interaction
feedback
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Pending
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JP2017507397A
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English (en)
Japanese (ja)
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JP2017528063A5 (enExample
Inventor
ルー，クン
チェン，チェン
Original Assignee
アリババ グループ ホウルディング リミテッド
アリババ グループ ホウルディング リミテッド
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Application filed by アリババ グループ ホウルディング リミテッド, アリババ グループ ホウルディング リミテッド filed Critical アリババ グループ ホウルディング リミテッド
Publication of JP2017528063A publication Critical patent/JP2017528063A/ja
Publication of JP2017528063A5 publication Critical patent/JP2017528063A5/ja
Pending legal-status Critical Current

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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/565—Conversion or adaptation of application format or content
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/06—Authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/06—Authentication
    • H04W12/068—Authentication using credential vaults, e.g. password manager applications or one time password [OTP] applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/18—Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/225—Feedback of the input speech
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/16—Implementing security features at a particular protocol layer
    • H04L63/168—Implementing security features at a particular protocol layer above the transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/353—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call where the information comprises non-audio but is provided over voice channels
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/60—Context-dependent security
    • H04W12/65—Environment-dependent, e.g. using captured environmental data

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Human Computer Interaction (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Computational Linguistics (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Information Transfer Between Computers (AREA)
JP2017507397A 2014-08-18 2015-08-17 情報交換方法および装置 Pending JP2017528063A (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
CN201410406791.8A CN105450599A (zh) 2014-08-18 2014-08-18 一种信息交互方法和装置
CN201410406791.8 2014-08-18
PCT/US2015/045563 WO2016028706A2 (en) 2014-08-18 2015-08-17 Information exchange method and apparatus

Publications (2)

Publication Number Publication Date
JP2017528063A true JP2017528063A (ja) 2017-09-21
JP2017528063A5 JP2017528063A5 (enExample) 2019-08-15

Family

ID=55303067

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2017507397A Pending JP2017528063A (ja) 2014-08-18 2015-08-17 情報交換方法および装置

Country Status (11)

Country Link
US (1) US9681297B2 (enExample)
EP (1) EP3183702B1 (enExample)
JP (1) JP2017528063A (enExample)
KR (1) KR102041023B1 (enExample)
CN (1) CN105450599A (enExample)
ES (1) ES2796750T3 (enExample)
HK (1) HK1221828A1 (enExample)
PL (1) PL3183702T3 (enExample)
SG (1) SG11201700948XA (enExample)
TW (1) TWI655847B (enExample)
WO (1) WO2016028706A2 (enExample)

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CN106973322A (zh) * 2015-12-09 2017-07-21 财团法人工业技术研究院 多媒体内容跨屏幕同步装置与方法以及播放装置与伺服器
US10817593B1 (en) * 2015-12-29 2020-10-27 Wells Fargo Bank, N.A. User information gathering and distribution system
US9990418B1 (en) 2017-05-19 2018-06-05 2020 Ip Llc System and method for creating an opinion and behavioral data economy
CN107743126A (zh) * 2017-10-27 2018-02-27 姜俊 一种交互信息处理方法及装置
US11432149B1 (en) 2019-10-10 2022-08-30 Wells Fargo Bank, N.A. Self-sovereign identification via digital credentials for selected identity attributes
CN115914467A (zh) * 2022-09-30 2023-04-04 深圳市东微智能科技股份有限公司 座席协作控制方法、控制设备及计算机可读存储介质

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JPH11507777A (ja) * 1995-06-07 1999-07-06 イー−コム・インコーポレーテッド ハンドヘルドリモートコンピュータのコントロールと安全なインタラクティブリアルタイム通信のための方法
JP2004118708A (ja) * 2002-09-27 2004-04-15 Tokiko Techno Kk 決済システム及びその決済システムを用いた燃料供給システム
JP2004274372A (ja) * 2003-03-07 2004-09-30 Ricoh Co Ltd 通信端末装置
JP2006129020A (ja) * 2004-10-28 2006-05-18 Denso Corp 携帯電話システム及び携帯電話機
JP2013005386A (ja) * 2011-06-21 2013-01-07 Nec Access Technica Ltd 通信装置、通信システムおよび通信方法
US20130022181A1 (en) * 2011-07-18 2013-01-24 Zvi Or-Bach Systems and methods for visual presentation and selection of ivr menu

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IT1284784B1 (it) 1996-09-09 1998-05-21 Olivetti Telemedia Spa Sistema e dispositivo multiprotocollo per lo scambio di informazioni.
US6909708B1 (en) * 1996-11-18 2005-06-21 Mci Communications Corporation System, method and article of manufacture for a communication system architecture including video conferencing
US6308158B1 (en) 1999-06-30 2001-10-23 Dictaphone Corporation Distributed speech recognition system with multi-user input stations
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EP1377081A1 (en) 2002-06-26 2004-01-02 Alcatel A method for providing services located in a connectionless data packet network to terminals of a connection oriented communications network, a terminal, a terminal program module and a terminal program module download server system therefor
JP4619792B2 (ja) 2002-11-15 2011-01-26 オムロンオートモーティブエレクトロニクス株式会社 サービス提供方法、サービス提供サーバ、サービス提供プログラム、サービス提供プログラムを記録した記録媒体、制御装置、端末処理プログラム、端末処理プログラムを記録した記録媒体、サービス提供サーバの制御方法、および、サービス提供システム
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JP2004274372A (ja) * 2003-03-07 2004-09-30 Ricoh Co Ltd 通信端末装置
JP2006129020A (ja) * 2004-10-28 2006-05-18 Denso Corp 携帯電話システム及び携帯電話機
JP2013005386A (ja) * 2011-06-21 2013-01-07 Nec Access Technica Ltd 通信装置、通信システムおよび通信方法
US20130022181A1 (en) * 2011-07-18 2013-01-24 Zvi Or-Bach Systems and methods for visual presentation and selection of ivr menu

Also Published As

Publication number Publication date
PL3183702T3 (pl) 2020-08-24
WO2016028706A2 (en) 2016-02-25
TW201608834A (zh) 2016-03-01
WO2016028706A3 (en) 2017-01-05
KR102041023B1 (ko) 2019-11-05
EP3183702A2 (en) 2017-06-28
KR20170048411A (ko) 2017-05-08
US20160050318A1 (en) 2016-02-18
CN105450599A (zh) 2016-03-30
ES2796750T3 (es) 2020-11-30
US9681297B2 (en) 2017-06-13
EP3183702A4 (en) 2017-08-16
HK1221828A1 (zh) 2017-06-09
SG11201700948XA (en) 2017-03-30
EP3183702B1 (en) 2020-05-20
TWI655847B (zh) 2019-04-01

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