JP2016503203A5 - - Google Patents

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Publication number
JP2016503203A5
JP2016503203A5 JP2015549366A JP2015549366A JP2016503203A5 JP 2016503203 A5 JP2016503203 A5 JP 2016503203A5 JP 2015549366 A JP2015549366 A JP 2015549366A JP 2015549366 A JP2015549366 A JP 2015549366A JP 2016503203 A5 JP2016503203 A5 JP 2016503203A5
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JP
Japan
Prior art keywords
error
report
entry
error code
stage
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JP2015549366A
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English (en)
Japanese (ja)
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JP2016503203A (ja
JP6091653B2 (ja
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Priority claimed from US13/719,574 external-priority patent/US9092314B2/en
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Publication of JP2016503203A publication Critical patent/JP2016503203A/ja
Publication of JP2016503203A5 publication Critical patent/JP2016503203A5/ja
Application granted granted Critical
Publication of JP6091653B2 publication Critical patent/JP6091653B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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JP2015549366A 2012-12-19 2013-08-13 オンザフライテクニカルサポート Active JP6091653B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/719,574 2012-12-19
US13/719,574 US9092314B2 (en) 2012-12-19 2012-12-19 On-the-fly technical support
PCT/US2013/054753 WO2014099046A1 (en) 2012-12-19 2013-08-13 On-the-fly technical support

Publications (3)

Publication Number Publication Date
JP2016503203A JP2016503203A (ja) 2016-02-01
JP2016503203A5 true JP2016503203A5 (enExample) 2016-09-29
JP6091653B2 JP6091653B2 (ja) 2017-03-08

Family

ID=49083757

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2015549366A Active JP6091653B2 (ja) 2012-12-19 2013-08-13 オンザフライテクニカルサポート

Country Status (6)

Country Link
US (1) US9092314B2 (enExample)
EP (1) EP2936315B1 (enExample)
JP (1) JP6091653B2 (enExample)
KR (1) KR101901005B1 (enExample)
CN (1) CN104871136B (enExample)
WO (1) WO2014099046A1 (enExample)

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US10176264B2 (en) * 2015-12-01 2019-01-08 Microsoft Technology Licensing, Llc Generating topic pages based on data sources
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US10636038B2 (en) * 2016-10-31 2020-04-28 International Business Machines Corporation Generating solution keyword tag clouds based on support forum post analytics
US10649833B1 (en) * 2017-07-13 2020-05-12 EMC IP Holding Company LLC Consensus-based remediation of offerings' problems
CN109285091B (zh) * 2017-07-21 2023-08-18 伊姆西Ip控股有限责任公司 服务咨询系统和方法
US20190122124A1 (en) * 2017-10-23 2019-04-25 Honeywell International Inc. System and method for cognitive troubleshooting assistance
US10649836B2 (en) * 2018-05-14 2020-05-12 Dell Products L.L.P. Detecting an error message and automatically presenting links to relevant solution pages
US11467882B2 (en) * 2018-12-21 2022-10-11 Target Brands, Inc. Methods and systems for rapid deployment of configurable computing resources
US11531970B2 (en) * 2018-12-26 2022-12-20 General Electric Company Imaging modality maintenance care package systems and methods
CN109934123B (zh) * 2019-02-23 2023-05-23 蒂姆维澳(上海)网络技术有限公司 基于ocr技术、互联网及ar技术的故障代码识别系统及方法
US11321161B2 (en) * 2020-02-07 2022-05-03 Bank Of America Corporation System for resolving heterogenous database-level application failures
US20220101115A1 (en) * 2020-09-28 2022-03-31 International Business Machines Corporation Automatically converting error logs having different format types into a standardized and labeled format having relevant natural language information
US11366742B2 (en) * 2020-11-13 2022-06-21 Fujitsu Limited Automated identification of lines of code related to errors field
US11829230B2 (en) * 2021-09-23 2023-11-28 International Business Machines Corporation Globally unique error codes for knowledge document indexing in software systems
CN118282856A (zh) * 2022-12-30 2024-07-02 华为技术有限公司 处理方法、装置以及运载工具

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US6311309B1 (en) * 1996-10-28 2001-10-30 Altera Corporation Methods and apparatus for simulating a portion of a circuit design
US6374261B1 (en) * 1999-04-09 2002-04-16 Avaya Technology Corp. Expert system knowledge-deficiency reduction through automated database updates from semi-structured natural language documents
US7305465B2 (en) * 2000-11-15 2007-12-04 Robert Wing Collecting appliance problem information over network and providing remote technical support to deliver appliance fix information to an end user
JP3942399B2 (ja) * 2001-10-26 2007-07-11 富士通サポートアンドサービス株式会社 ヘルプデスクシステム
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