KR101901005B1 - 온-더-플라이 기술 지원 - Google Patents

온-더-플라이 기술 지원 Download PDF

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KR101901005B1
KR101901005B1 KR1020157019511A KR20157019511A KR101901005B1 KR 101901005 B1 KR101901005 B1 KR 101901005B1 KR 1020157019511 A KR1020157019511 A KR 1020157019511A KR 20157019511 A KR20157019511 A KR 20157019511A KR 101901005 B1 KR101901005 B1 KR 101901005B1
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error
report
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KR20150100783A (ko
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데브라지 로이
아추다 알 알라파티
쉬리니바스라지 무데이
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자일링크스 인코포레이티드
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/006—Identification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0787—Storage of error reports, e.g. persistent data storage, storage using memory protection
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/28—Databases characterised by their database models, e.g. relational or object models
    • G06F16/284—Relational databases
    • G06F17/30595—

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Databases & Information Systems (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Data Mining & Analysis (AREA)
  • Debugging And Monitoring (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Stored Programmes (AREA)
KR1020157019511A 2012-12-19 2013-08-13 온-더-플라이 기술 지원 Active KR101901005B1 (ko)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/719,574 2012-12-19
US13/719,574 US9092314B2 (en) 2012-12-19 2012-12-19 On-the-fly technical support
PCT/US2013/054753 WO2014099046A1 (en) 2012-12-19 2013-08-13 On-the-fly technical support

Publications (2)

Publication Number Publication Date
KR20150100783A KR20150100783A (ko) 2015-09-02
KR101901005B1 true KR101901005B1 (ko) 2018-09-20

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Country Link
US (1) US9092314B2 (enExample)
EP (1) EP2936315B1 (enExample)
JP (1) JP6091653B2 (enExample)
KR (1) KR101901005B1 (enExample)
CN (1) CN104871136B (enExample)
WO (1) WO2014099046A1 (enExample)

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US10303538B2 (en) 2015-03-16 2019-05-28 Microsoft Technology Licensing, Llc Computing system issue detection and resolution
US10796264B2 (en) 2015-09-08 2020-10-06 International Business Machines Corporation Risk assessment in online collaborative environments
US10176264B2 (en) * 2015-12-01 2019-01-08 Microsoft Technology Licensing, Llc Generating topic pages based on data sources
JP6378282B2 (ja) * 2016-10-19 2018-08-22 ファナック株式会社 修理システム、サーバ、端末装置、修理方法及びプログラム
US10636038B2 (en) * 2016-10-31 2020-04-28 International Business Machines Corporation Generating solution keyword tag clouds based on support forum post analytics
US10649833B1 (en) * 2017-07-13 2020-05-12 EMC IP Holding Company LLC Consensus-based remediation of offerings' problems
CN109285091B (zh) * 2017-07-21 2023-08-18 伊姆西Ip控股有限责任公司 服务咨询系统和方法
US20190122124A1 (en) * 2017-10-23 2019-04-25 Honeywell International Inc. System and method for cognitive troubleshooting assistance
US10649836B2 (en) * 2018-05-14 2020-05-12 Dell Products L.L.P. Detecting an error message and automatically presenting links to relevant solution pages
US11467882B2 (en) * 2018-12-21 2022-10-11 Target Brands, Inc. Methods and systems for rapid deployment of configurable computing resources
US11531970B2 (en) * 2018-12-26 2022-12-20 General Electric Company Imaging modality maintenance care package systems and methods
CN109934123B (zh) * 2019-02-23 2023-05-23 蒂姆维澳(上海)网络技术有限公司 基于ocr技术、互联网及ar技术的故障代码识别系统及方法
US11321161B2 (en) * 2020-02-07 2022-05-03 Bank Of America Corporation System for resolving heterogenous database-level application failures
US20220101115A1 (en) * 2020-09-28 2022-03-31 International Business Machines Corporation Automatically converting error logs having different format types into a standardized and labeled format having relevant natural language information
US11366742B2 (en) * 2020-11-13 2022-06-21 Fujitsu Limited Automated identification of lines of code related to errors field
US11829230B2 (en) * 2021-09-23 2023-11-28 International Business Machines Corporation Globally unique error codes for knowledge document indexing in software systems
CN118282856A (zh) * 2022-12-30 2024-07-02 华为技术有限公司 处理方法、装置以及运载工具

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US20060242286A1 (en) 2003-05-21 2006-10-26 Joshua Hawkins Systems and methods for controlling error reporting and resolution
KR100782854B1 (ko) 2006-08-10 2007-12-06 삼성전자주식회사 원격 사용자 인터페이스를 이용한 콘텐트 관리 방법 및장치
US20120066547A1 (en) 2010-09-13 2012-03-15 International Business Machines Corporation Problem Record Signature Generation, Classification and Search in Problem Determination

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KR100782854B1 (ko) 2006-08-10 2007-12-06 삼성전자주식회사 원격 사용자 인터페이스를 이용한 콘텐트 관리 방법 및장치
US20120066547A1 (en) 2010-09-13 2012-03-15 International Business Machines Corporation Problem Record Signature Generation, Classification and Search in Problem Determination

Also Published As

Publication number Publication date
EP2936315B1 (en) 2019-02-06
CN104871136B (zh) 2017-11-07
US20140173350A1 (en) 2014-06-19
KR20150100783A (ko) 2015-09-02
US9092314B2 (en) 2015-07-28
EP2936315A1 (en) 2015-10-28
CN104871136A (zh) 2015-08-26
WO2014099046A1 (en) 2014-06-26
JP2016503203A (ja) 2016-02-01
JP6091653B2 (ja) 2017-03-08

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