CN104871136B - 实时在线技术支援 - Google Patents

实时在线技术支援 Download PDF

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Publication number
CN104871136B
CN104871136B CN201380066441.5A CN201380066441A CN104871136B CN 104871136 B CN104871136 B CN 104871136B CN 201380066441 A CN201380066441 A CN 201380066441A CN 104871136 B CN104871136 B CN 104871136B
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China
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error
report
server
search
file
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CN201380066441.5A
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English (en)
Chinese (zh)
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CN104871136A (zh
Inventor
德布拉吉·罗伊
阿楚塔·R·阿拉帕提
席琳妮法斯拉吉·傌迪
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Xilinx Inc
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Xilinx Inc
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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/006—Identification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0787—Storage of error reports, e.g. persistent data storage, storage using memory protection
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/28—Databases characterised by their database models, e.g. relational or object models
    • G06F16/284—Relational databases

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Databases & Information Systems (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Data Mining & Analysis (AREA)
  • Debugging And Monitoring (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Stored Programmes (AREA)
CN201380066441.5A 2012-12-19 2013-08-13 实时在线技术支援 Active CN104871136B (zh)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/719,574 US9092314B2 (en) 2012-12-19 2012-12-19 On-the-fly technical support
US13/719,574 2012-12-19
PCT/US2013/054753 WO2014099046A1 (en) 2012-12-19 2013-08-13 On-the-fly technical support

Publications (2)

Publication Number Publication Date
CN104871136A CN104871136A (zh) 2015-08-26
CN104871136B true CN104871136B (zh) 2017-11-07

Family

ID=49083757

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201380066441.5A Active CN104871136B (zh) 2012-12-19 2013-08-13 实时在线技术支援

Country Status (6)

Country Link
US (1) US9092314B2 (enExample)
EP (1) EP2936315B1 (enExample)
JP (1) JP6091653B2 (enExample)
KR (1) KR101901005B1 (enExample)
CN (1) CN104871136B (enExample)
WO (1) WO2014099046A1 (enExample)

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US10545915B2 (en) * 2015-02-02 2020-01-28 Quantum Corporation Recursive multi-threaded file system scanner for serializing file system metadata exoskeleton
US10303538B2 (en) 2015-03-16 2019-05-28 Microsoft Technology Licensing, Llc Computing system issue detection and resolution
US10796264B2 (en) 2015-09-08 2020-10-06 International Business Machines Corporation Risk assessment in online collaborative environments
US10176264B2 (en) * 2015-12-01 2019-01-08 Microsoft Technology Licensing, Llc Generating topic pages based on data sources
JP6378282B2 (ja) * 2016-10-19 2018-08-22 ファナック株式会社 修理システム、サーバ、端末装置、修理方法及びプログラム
US10636038B2 (en) * 2016-10-31 2020-04-28 International Business Machines Corporation Generating solution keyword tag clouds based on support forum post analytics
US10649833B1 (en) * 2017-07-13 2020-05-12 EMC IP Holding Company LLC Consensus-based remediation of offerings' problems
CN109285091B (zh) * 2017-07-21 2023-08-18 伊姆西Ip控股有限责任公司 服务咨询系统和方法
US20190122124A1 (en) * 2017-10-23 2019-04-25 Honeywell International Inc. System and method for cognitive troubleshooting assistance
US10649836B2 (en) * 2018-05-14 2020-05-12 Dell Products L.L.P. Detecting an error message and automatically presenting links to relevant solution pages
US11467882B2 (en) * 2018-12-21 2022-10-11 Target Brands, Inc. Methods and systems for rapid deployment of configurable computing resources
US11531970B2 (en) * 2018-12-26 2022-12-20 General Electric Company Imaging modality maintenance care package systems and methods
CN109934123B (zh) * 2019-02-23 2023-05-23 蒂姆维澳(上海)网络技术有限公司 基于ocr技术、互联网及ar技术的故障代码识别系统及方法
US11321161B2 (en) * 2020-02-07 2022-05-03 Bank Of America Corporation System for resolving heterogenous database-level application failures
US12572403B2 (en) * 2020-09-28 2026-03-10 International Business Machines Corporation Automatically converting error logs having different format types into a standardized and labeled format having relevant natural language information
US11366742B2 (en) * 2020-11-13 2022-06-21 Fujitsu Limited Automated identification of lines of code related to errors field
US11829230B2 (en) * 2021-09-23 2023-11-28 International Business Machines Corporation Globally unique error codes for knowledge document indexing in software systems
CN118282856A (zh) * 2022-12-30 2024-07-02 华为技术有限公司 处理方法、装置以及运载工具

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GB9404078D0 (en) * 1994-03-03 1994-04-20 Int Computers Ltd Design automation method for digital electronic circuits
US6110223A (en) * 1996-10-28 2000-08-29 Altera Corporation Graphic editor for block diagram level design of circuits
US6374261B1 (en) * 1999-04-09 2002-04-16 Avaya Technology Corp. Expert system knowledge-deficiency reduction through automated database updates from semi-structured natural language documents
US7305465B2 (en) * 2000-11-15 2007-12-04 Robert Wing Collecting appliance problem information over network and providing remote technical support to deliver appliance fix information to an end user
JP3942399B2 (ja) * 2001-10-26 2007-07-11 富士通サポートアンドサービス株式会社 ヘルプデスクシステム
US7418618B2 (en) * 2003-01-08 2008-08-26 Transpacific Ip Ltd. Error reporting and correcting method for peripheral
AU2003302532A1 (en) * 2002-11-19 2004-06-23 Prophicy Semiconductor, Inc. System and method for automated electronic device design
US7047448B2 (en) * 2002-11-21 2006-05-16 Bitfone Corporation Software self-repair toolkit for electronic devices
US9069666B2 (en) 2003-05-21 2015-06-30 Hewlett-Packard Development Company, L.P. Systems and methods for controlling error reporting and resolution
KR100782854B1 (ko) 2006-08-10 2007-12-06 삼성전자주식회사 원격 사용자 인터페이스를 이용한 콘텐트 관리 방법 및장치
US7757126B2 (en) * 2007-04-20 2010-07-13 Sap Ag System and method for supporting software
JP2010066841A (ja) * 2008-09-09 2010-03-25 Hitachi Ltd ヘルプデスク支援システム
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Also Published As

Publication number Publication date
EP2936315B1 (en) 2019-02-06
KR101901005B1 (ko) 2018-09-20
US9092314B2 (en) 2015-07-28
KR20150100783A (ko) 2015-09-02
JP6091653B2 (ja) 2017-03-08
CN104871136A (zh) 2015-08-26
WO2014099046A1 (en) 2014-06-26
JP2016503203A (ja) 2016-02-01
EP2936315A1 (en) 2015-10-28
US20140173350A1 (en) 2014-06-19

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