JP2015204019A - Order entry system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently and securely serve articles such as dishes by confirming the articles such as dishes for each customer who orders.SOLUTION: An order entry system includes an order input terminal (1) as an information processing terminal, and a server (2) connected to the order input terminal (1) through a communication network (6), and the order input terminal (1) generates and transmits order data to the server (2) according to an operation to input order information on articles, and the server (2) designates the order to a printer (3) as a predetermined external device based upon the order data. The order input terminal (1) generates the order data in which table identification information on a table at which a person who orders sits, identification information on a chair that the person who orders sits, identification information on articles that the person who orders, and quantity information on the ordered articles are related.

Description

  The present invention relates to an order entry system and a program, and more specifically to an order entry system and a program for inputting a product order in a restaurant or the like.

  An order entry system for a customer service representative to receive a customer order is used in restaurants and the like. In a conventional general order entry system, a customer service representative who receives an order from a customer at a customer's seat enters the order data such as the table number, number of people, and ordered products into a dedicated terminal device (handy terminal). To office computers and POS (Point Of Sale) terminals.

  The order data transmitted to the office computer or the like is sent to a printer at each kitchen in charge of the kitchen and printed on roll paper or displayed on the screen. As a result, the type, quantity, and priority of products such as dishes that have been ordered are instructed. For customers, an order slip that also serves as an invoice is printed by a printer. The order slip is also used as a confirmation table during the distribution, and is usually delivered to the customer after all the dishes have been distributed.

  In the order entry system, a customer service representative at a store or the like does not need to go to a kitchen or the like when receiving an order, thereby improving work efficiency. In addition, in kitchens and the like, information on ordered items, quantities, orders, etc. is accurately and promptly indicated, so that it is expected that cooking errors and misdelivery will be reduced.

  Regarding a system for performing order processing in such a restaurant, for example, Patent Document 1 discloses a clearing system including a container for storing products therein and a clearing machine for clearing processing. In this system, the table number of the dish distribution destination is displayed on the screen so that it can be efficiently distributed.

JP 2005-234789 A

  In the conventional order entry system, usually, when a customer order is input to a terminal device, the order is input in units of tables. For example, if there are multiple customers in the table, products ordered by multiple customers are entered without distinction between customers, and if multiple customers order the same product, the products and total quantity are entered. It is normal.

  For this reason, when serving products such as dishes, it is unclear which customer ordered which product among the multiple customers seated at the table, and the customer service representative will ask the customer for the product each time. There is a need to check the service, and the problem is that the quality and efficiency of the service are reduced. In addition, it has been difficult to introduce a conventional system for ordering in units of tables as described above in stores that want to provide fine-grained services to customers such as so-called luxury restaurants.

  Since the system of Patent Literature 1 can display the seat number of the serving destination on the screen, the serving can be performed efficiently. For example, when a plurality of customers are seated on one table, each customer and the dish to be served Are not associated with each other, it becomes necessary to confirm the product with each customer after all, and it is not possible to distribute efficiently.

  The present invention has been made in view of the above-described problems, and by enabling the confirmation of a product such as a dish for each customer who places an order, the product such as a dish can be efficiently and reliably distributed. An object of the present invention is to provide an order entry system and program.

In order to solve the above-described problem, a first technical means of the present invention includes an information processing terminal and a server connected to the information processing terminal via a communication network, and the information processing terminal includes product order information. In the order entry system for generating order data according to the operation of inputting the data and transmitting it to the server, the server transmitting information indicating the order to a predetermined external device based on the order data.
The information processing terminal includes: table identification information on which the orderer is seated, identification information on the seat on which the orderer is seated, identification information on the product ordered by the orderer, and quantity information on the ordered product. The associated order data is generated.

  According to a second technical means, in the first technical means, the information processing terminal includes a display unit, an operation input unit that receives an operation by a user, a communication unit that communicates with the server, and each unit of the information processing terminal. A control unit that controls the display, the control unit displays an order input screen for inputting a product order on the display unit, and a person who places an order follows the operation input on the order input screen by the operation input unit. Enter information specifying the seated table, the seat where the orderer is seated, the product ordered by the orderer, and the quantity of the ordered product, and the order data based on the input information Is generated and transmitted from the communication unit to the server.

  According to a third technical means, in the second technical means, the server uses the table identification information and the seat identification information as information indicating the order based on the order data transmitted from the information processing terminal. Print data for printing product name information based on the product identification information and product quantity information is generated and transmitted to a predetermined printer operating as the predetermined external device.

  According to a fourth technical means, in the second or third technical means, the control unit of the information processing terminal is configured such that the position of the table and the seat on which the person who ordered the product is seated according to the operation input to the operation input unit. In addition to showing the relationship as an image, the order confirmation screen showing the product ordered by the person seated in each seat and the quantity of the product is displayed on the display unit in association with each seat indicated by the image It is characterized by making it.

  The fifth technical means is a program for causing a computer to realize the function of the order entry system of any one of the first to fourth technical means.

  According to the present invention, an order entry system and a program are provided so that a product such as a dish can be efficiently and reliably distributed by allowing a customer such as a dish to check a product such as a dish. can do.

It is a figure which illustrates notionally the system configuration example of the order entry system which concerns on this invention. It is a block diagram which shows the principal part structure of the order input terminal and server which comprise embodiment of the order entry system which concerns on this invention. It is a figure which shows the example of an external appearance structure of an order input terminal. It is a figure which shows an example of the initial screen displayed on an order input terminal. It is a figure which shows an example of the order input screen displayed on an order input terminal. It is a figure for demonstrating the example of an input of order information when a customer orders a dish. It is a figure which shows the order data transmitted to a server from an order input terminal. It is a figure which shows the example of the menu master hold | maintained with a server, and order management data. It is a figure which shows an example of the order confirmation screen displayed on an order input terminal. It is a flowchart for demonstrating an example of the flow of the order process in the order entry system of this invention.

(Embodiment 1)
FIG. 1 is a diagram conceptually illustrating a system configuration example of an order entry system according to the present invention. The order entry system 10 includes an order input terminal 1, a server 2, a printer 3, and a POS terminal 4 used by a user such as a customer service representative. The server 2, the printer 3, and the POS terminal 4 are connected to be able to communicate with each other via a communication network 6. The communication network 6 can be configured by wireless or wired, or a LAN (Local Area Network) that uses both of them. In addition, a WAN (Wide Area Network) using a public network or the like, an intranet, an extranet, and the Internet. It can be configured by applying an internetwork such as.

An access point 5 for performing wireless communication with the order input terminal 1 is connected to the communication network 6. Wireless communication by the access point 5 may be executed between the printer 3 and other devices.
The order input terminal 1 functions as a client terminal with respect to the server 2 and applies a terminal device having a communication function and an information display function such as a portable terminal such as a handy terminal and a display device provided with a touch panel. Can do. The order input terminal 1 corresponds to an information processing terminal of the present invention.

The order entry system 10 described above can be used, for example, for order input at the store 30. In the store 30, a plurality of tables 31 and a plurality of seats 32 are installed for each table 31.
A customer service representative who has received an order from a customer seated in the seat 32 inputs the customer's order information into the order input terminal 1. The order input terminal generates order data based on the input order information. The order data is recorded for each table 31 in association with table identification information, seat identification information indicating the customer's seat 32, product identification information such as food ordered by the customer, and quantity of the ordered product. The generated order data is transmitted from the order input terminal 1 to the server 2 and managed.

Then, the server 2 transmits information indicating the order to a predetermined external device based on the order data. The predetermined external device is a printer 3 here, and the server 2 receives print data for printing table identification information, seat identification information, product name information based on the product identification information, and product quantity information as information indicating the order. It is generated and transmitted to the printer 3 installed in the kitchen 7 or the like. The printer 3 prints print data on roll paper or the like and outputs it. Thereby, in the kitchen 7 etc., the kind, quantity, and priority of the goods which received the order can be confirmed. At the same time, the server 2 transmits the slip print data based on the order data to the printer 3, and causes the printer 3 to print out the slip. The printed slip is delivered to the customer at the time of delivery.
Further, the server 2 transmits data for settlement based on the order data to the POS terminal 4. In addition to the data included in the print data, the settlement data includes product price information. At the time of settlement, the barcode or the like written on the slip is read by the POS terminal 4 and the settlement process is performed with reference to the settlement data transmitted from the server 2.

  The food cooked in the kitchen 7 is served on the table 31 of the store 30 by the customer service representative. At this time, the customer service representative can confirm the order confirmation screen displayed on the order input terminal 1 and perform the serving. On the order confirmation screen, the seat of the customer who ordered the product such as food and the product are displayed in association with each other, so the customer service representative can make a meal without confirming the customer who ordered the product each time. it can.

FIG. 2 is a block diagram showing a main configuration of an order entry terminal and a server constituting an embodiment of the order entry system according to the present invention.
The order input terminal 1 includes a control unit 11, a storage unit 12, an operation input unit 13, a display unit 14, and a communication unit 15. The control unit 11 of the order input terminal is configured by a control processor such as a CPU (Central Processing Unit), and controls each part of the order input terminal 1 using programs and data stored in the storage unit 12, and functions thereof. make it happen. The control unit 11 operates the application stored in the storage unit 12 to generate order data in which the customer's seating position is associated with the product, processing for transmitting the order data to the server 2, processing for displaying the order confirmation screen, etc. Execute.

  The storage unit 12 includes a ROM (Read Only Memory) or a HDD (Hard Disk Drive) that stores programs and data for realizing each function of the order input terminal 1, and a RAM (Random Access) that provides a work area to the control unit 11. Memory).

The operation input unit 13 receives an operation input by a user. The operation input unit 13 includes a key operation unit including a numeric keypad for inputting numerical values and buttons for executing various functions. Further, as the operation input unit 13, a touch panel provided on the surface of the display unit 14 can be provided. The touch panel can be operated by a stylus such as a touch pen.
The display unit 14 is a display device such as a liquid crystal panel. The control unit 11 causes the display unit 14 to display an order input screen for inputting order data. In addition, an order confirmation screen for confirming the order product and the seating position of the customer at the time of serving is displayed.

  The communication unit 15 is a communication interface for communicating with an external device. The communication unit 15 establishes communication with the server 2 via the communication network 6. Then, order data is transmitted to the server 2. Also, the distribution end information for notifying the server that the distribution has ended is transmitted.

  Next, the server 2 includes a control unit 21 configured by a control processor such as a CPU, a storage unit 22 that stores programs and data for realizing each function of the server, an operation input unit 24 that receives an operation input by a user, And a communication unit 23 that communicates with an external device such as an order input terminal via a network.

  The communication unit 23 of the server 2 receives the order data created by the order input terminal 1. The storage unit 22 stores in advance a product master in which an identification number (product code) of a product such as a dish, a product name, and a price are associated, and the control unit 21 receives the order transmitted from the order input terminal 1. Based on the data, order management data including table identification information of the ordered product, identification information of the seat, identification information of the ordered product, product name information, quantity information, and serving information is generated, and stored in the storage unit 22 Hold. The communication unit 23 transmits the print data and the settlement data generated based on the order management data to the kitchen printer and the POS terminal, respectively. Further, the communication unit 23 receives the serving end information transmitted from the order input terminal 1 and updates the order management data under the control of the control unit 21.

FIG. 3 is a diagram illustrating an external configuration example of an order input terminal.
The order input terminal 1 includes a main display unit 41 for displaying an order input screen for inputting order data, an order confirmation screen, an order menu display unit 42 for directly inputting an order menu, a numeric keypad, and various functions. And a key operation unit 43 having buttons.

In a state where a predetermined order input screen is displayed on the main display unit 41, the customer service representative inputs the order information according to the order by the customer. At this time, the ordered product can be selected from the main order candidates displayed on the order input screen, or by pointing the order menu displayed in a list on the order menu display unit 42, Product order information can be entered on the order input screen of the main display unit 41. Also, numerical information such as the quantity of products, the table number, and the number of customers can be input with the numeric keypad of the key operation unit 43.
The transmission of the order data to the server 2 and the calling of the order confirmation screen can be executed by the function buttons of the key operation unit 43. The order menu display unit 42 can display various processing buttons such as order correction and cancellation, take-out setting, handwritten memo, and end of processing.

FIG. 4 is a diagram illustrating an example of an initial screen displayed on the order input terminal.
When the order input terminal 1 is activated, an initial screen 50 as shown in FIG. 4 is displayed. On the initial screen 50, various function buttons that can be executed by the order input terminal 1 are displayed. Here, the customer service representative or the like operates the order input button 51 to shift to an order input screen for inputting order information. When the order inquiry button 52 is operated, an order confirmation screen for confirming the table and seat position of the ordered product can be displayed.

FIG. 5 is a diagram illustrating an example of an order input screen displayed on the order input terminal. On the order input screen 60, as items of the order, table No. 61, number of customers 62, product name 63, unit price 64, quantity 65, and seat 66 are set. A customer service representative at a store or the like can create order data by inputting information specifying each item on the order input screen 60.
Here, the product name 63 can be selected and input from the menu button 67. Further, it is possible to select and input from the order menu list displayed on the order menu display section 42 shown in FIG. The unit price is acquired by referring to the menu master registered in the server 2, but actually, the unit price information is acquired from the server 2 in advance by the order input terminal 1 so that it can be used. The seat 66 is input with a number that can identify the seat position with respect to the table in accordance with a predetermined rule.

  Further, an image showing the positional relationship between the table and the seat is stored in the order input terminal 1 or the server 2 in advance, and when the customer service representative inputs the seat 66 at the order input terminal 1, the positional relationship between the table and the seat is stored. May be displayed on the order input terminal 1 so that the table identification information (table number) and the seat location identification information (seat number) of the seat can be confirmed.

  FIG. 6 is a diagram for explaining an example of order information input when a customer orders a dish. For example, in the table 31 with the table number “00001” as the table identification information, the seats 32 with the seat numbers 1 to 4 as the seat identification information are set. It is assumed that the customer seated at each seat orders a dish as shown in the product 33 at this time. As an example, the customer's product 33 seated on the seat 1 is “shark fin soup”, “Beijing duck”, and “annin tofu”.

  The order information 34 indicates an input example when the customer's product 33 is input to the order input terminal 1. Here, table number identification information, seat identification information, product name, and quantity are input in association with each other. For example, as the order information for the seat 1 in the table number 00001, “shark fin soup”, “Beijing duck”, and “anjin tofu” are input in association with each other.

  FIG. 7 is a diagram illustrating order data transmitted from the order input terminal to the server. In the order data, information of table identification information 71, seat identification information 72, product identification information (product code) 73, and quantity information 74 is recorded for each ordered product. If there are a plurality of products ordered for each table, seat identification information 72, product identification information (product code) 73, and quantity information 74 are recorded for the number of products. The product code is a product code that is associated with the product name and registered in the order input terminal 1 when the product name is input to the order input terminal 1. The order data created according to the customer's order in this way is transmitted from the order input terminal 1 to the server 2.

  FIG. 8 is a diagram illustrating an example of the menu master and order management data held in the server. In the server 2, a menu master 80 as shown in FIG. 8A is registered and held in advance. Here, the product code 81 of the menu provided to the customer at the store, the product name 82 such as a dish name, and data indicating the price 83 are registered in association with each other.

FIG. 8B shows order management data held in the server 2. When the order data as shown in FIG. 7 is transmitted from the order input terminal 1, the server 2 generates and holds the order management data 90 as shown in FIG. 8B.
Here, in the order management data 90, data of table identification information 91, seat identification information 92, product identification information (product code) 93, and quantity information 95 included in the data transmitted from the order input terminal 1 is recorded. . Further, by referring to the menu master 80 using the product code transmitted from the order input terminal 1, the product name 94 matching the product code is acquired and recorded in the order management data 90. In the state where the order data is received, the distribution information 96 is set to “not yet” to record that the distribution is not yet performed. In this way, in the order management data 90 of the server 2, based on the order information input at the order input terminal 1, the product name and quantity ordered with respect to the table of the product to be served and the seat are recorded in association with each other. The order management data 90 is managed by adding data that indicates the order of priority.

  The server 2 generates print data for print output based on the order management data 90 as shown in FIG. 8B, transmits the print data to the printer 3 in the kitchen 7, and causes the printer 3 to print out on roll paper or the like. The print data includes table identification information, seat identification information, product name information, and product quantity information. In the kitchen 7, products such as ordered dishes are prepared according to the print output of the print data. The prepared product is distributed by the customer service representative. At this time, the customer service representative can know the table of the product to be distributed and its seat position by checking the order confirmation screen of the order input terminal 1. It is possible to perform the arrangement reliably and easily without having to confirm the product with the customer each time.

FIG. 9 is a diagram illustrating an example of an order confirmation screen displayed on the order input terminal. The order confirmation screen 100 can be displayed on the main display unit 41 of the order input terminal 1 by operating the order inquiry button 52 displayed on the initial screen 50 of FIG.
The order confirmation screen 100 may be generated and held by the order input terminal 1 when order information is input on the order input screen of the order input terminal 1. In this case, the order confirmation screen 100 is created based on the input order information using image information indicating the positional relationship between the table and the seat held in advance by the order input terminal 1.

  Further, the order confirmation screen 100 may be generated by the server 2. In this case, the server 2 generates the order confirmation screen 100 using the order data transmitted from the order input terminal 1 and the image information indicating the positional relationship between the table and the seat held in advance in the server 2. . When the order inquiry button 52 is operated on the order input terminal 1, the order input terminal 1 requests the server 2 to transmit the order confirmation screen 100, and the server 2 sends the order confirmation terminal 1 to the order confirmation screen in response to this request. 100 information is transmitted and displayed.

In the example of FIG. 9, on the order confirmation screen 100, the ordered product list 103 is displayed for each customer seated in each of the seats 102 with seat numbers 1 to 4 in the table 101 with the table number “00001”. Here, the positional relationship between the table 101 and the seat 102 is shown as an image, and the product list 103 is displayed in a form in which each seat 102 is designated. The customer service representative can confirm the order confirmation screen 100 at the time of product distribution, and can reliably and easily perform the distribution without having to confirm the product with the customer each time.
When the customer service representative finishes serving the table, the customer service person operates the serving end button 104. The order input terminal 1 transmits information indicating the end of serving in the table to the server 2. In the server 2, the distribution information of the order management data is rewritten to be distributed.

FIG. 10 is a flowchart for explaining an example of the flow of order processing in the order entry system of the present invention.
A customer service representative such as a store uses the order input terminal 1 to input customer order information. Here, first, the table number of the table where the customer is seated and the number of customers are input to the order input terminal (step S1).

Then, the order input terminal sets n = 1 (step S2), and inputs the order information of the nth customer (step S3). Here, the customer service representative uses the order input screen displayed on the order input terminal to input the product name and quantity ordered by the nth customer. When one customer orders a plurality of products, the product name and quantity are input for each product. Then, the customer service representative uses the order input screen to input the seat information on which the nth customer is seated (step S3). In the order input terminal, it is determined whether the number of customers is n (step S5). If not, since there are still unordered customers, n = n + 1 (step S6), and order information of the next customer is obtained. Input (step S3).
If the number of customers is n (step S6-Yes), order entry in the table is completed, and order data generated based on the order information is transmitted from the order entry terminal to the server (step S7).

When the server starts receiving the order data (step S8), a timeout is measured by the timer. When the timeout occurs before the reception is completed (step S9-Yes), the reception of the order data is retried. Or you may switch to another process here.
If reception of the order data is completed before the time-out (step S9-No), print data describing the order is generated based on the order management data generated from the order data and transmitted to the printer (step S10). As a result, the printer can print out information such as the ordered product.

(Embodiment 2)
Each element of the order entry system according to the above-described embodiment, that is, the order input terminal that is an information processing terminal and the server can realize their functions by a program. That is, the order input terminal 1 and the server 2 include a control unit such as a CPU that executes instructions of a control program that realizes the functions of the respective devices, a ROM that stores the program, and a storage unit that includes a RAM that develops the program. And. An object of the present invention is to supply each element of the order entry system with a recording medium in which the program code (execution format program, intermediate code program, source program) of the program that realizes the functions described above is recorded so as to be readable by a computer. This can be achieved by the computer reading and executing the program code recorded on the recording medium by the computer. The program code may be supplied to each element of the order entry system via a communication network.

  In this case, the program for realizing the function of the order entry system can be executed as application software used via a communication network such as the Internet (or intranet). These application softwares operate by the cooperation of a program in a programming language that operates on the browser and a program on the server side, and the user can use it on the browser.

  The technical features described in each of the above embodiments can be combined with each other, and new technical features can be formed by combining them.

DESCRIPTION OF SYMBOLS 1 ... Order input terminal, 2 ... Server, 3 ... Printer, 4 ... POS terminal, 5 ... Access point, 6 ... Communication network, 7 ... Kitchen, 10 ... Order entry system, 11 ... Control part, 12 ... Memory | storage part, 13 ... operation input unit, 14 ... display unit, 15 ... communication unit, 21 ... control unit, 22 ... storage unit, 23 ... communication unit, 24 ... operation input unit, 30 ... store, 31 ... table, 32 ... seat, 33 ... Product, 34 ... Order information, 41 ... Main display section, 42 ... Order menu display section, 43 ... Key operation section, 50 ... Initial screen, 51 ... Order input button, 52 ... Order inquiry button, 60 ... Order input screen, 61 ... Table No. 62 ... Number of customers 63 ... Product name 64 ... Unit price 65 ... Quantity 66 ... Seat 67 ... Menu button 71 ... Table identification information 72 ... Seat identification information 73 Product identification information (product code), 74 ... Quantity information, 80 ... Menu master, 81 ... Product code, 82 ... Product name, 83 ... Price, 90 ... Order management data, 91 ... Table identification information, 92 ... Seat identification information, 93 ... Product identification information (product code), 94 ... Product name, 95 ... Quantity information, 96 ... Distribution information, 100 ... Order confirmation screen, 101 ... Table, 102 ... Seat, 103 ... Product list, 104 ... Distribution end button.

Claims (5)

An information processing terminal and a server connected to the information processing terminal via a communication network, wherein the information processing terminal generates order data according to an operation of inputting order information of a product and transmits the order data to the server; In the order entry system for transmitting information indicating an order to a predetermined external device based on the order data,
The information processing terminal includes: table identification information on which the orderer is seated, identification information on the seat on which the orderer is seated, identification information on the product ordered by the orderer, and quantity information on the ordered product. An order entry system, wherein the associated order data is generated. In the order entry system according to claim 1,
The information processing terminal includes a display unit, an operation input unit that receives an operation by a user, a communication unit that communicates with the server, and a control unit that controls each unit of the information processing terminal.
The control unit displays an order input screen for inputting a product order on the display unit, and according to an operation input to the order input screen by the operation input unit, a table on which a person who orders is seated and a person who orders Enter information specifying the seated seat, the product ordered by the person who ordered, and the quantity of the ordered product, generate the order data based on the input information, and from the communication unit An order entry system characterized by being sent to a server. In the order entry system according to claim 2,
The server uses the table identification information, the seat identification information, the commodity name information based on the commodity identification information, and the commodity based on the order data transmitted from the information processing terminal as information indicating the order. An order entry system, wherein print data for printing the quantity information is generated and transmitted to a predetermined printer operating as the predetermined external device. In the order entry system according to claim 2 or 3,
The control unit of the information processing terminal shows, in an image, the positional relationship between the table and the seat on which the person who ordered the product is seated in accordance with an operation input to the operation input unit, and on each seat indicated by the image An order entry system that displays, on the display unit, an order confirmation screen indicating the product ordered by a person seated in each seat and the quantity of the product. The program for making a computer implement | achieve the function of the order entry system of any one of Claims 1-4.

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