JP2014172707A - Remote monitoring system for elevator - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote monitoring system for an elevator, which can correspond quickly to the simultaneous requests of telephone calls from a multiplicity of cages without any personnel increase.SOLUTION: A remote monitoring system for an elevator comprises: a power incoming propriety determination device 63 for deciding whether or not a personnel in a monitoring center 60 can correspond to a demand for communications by an interphone 22 in a cage 20; an automatic answering device 64 for outputting, in the case where it is decided that the personnel in the monitoring center 60 cannot correspond to the demand for communications by the interphone 22, automatically a predetermined voice guide containing a question on the situations in the cage 20; a cage control board 21 for generating a signal (or a response signal) suitable for an answer to the inquiry outputted from the interphone 22, on the basis of a predetermined input operation; a remote monitoring device 40 for sending the answer signal to the monitor center 60 via a public line 50; and in the monitor center 60, an elevator information automatic preparation device 65 for preparing information indicating a situation in the cage.

Description

  The present invention relates to an elevator remote monitoring system capable of reporting a situation in a passenger car to a monitoring center by means of a communication device (interphone) provided in the passenger car.

  In a disaster that occurs in a wide area such as an earthquake, a plurality of elevators stop simultaneously, and each remote monitoring device that detects the abnormality starts reporting to the monitoring center all at once. In such a case, since the number of subscriber lines held by the monitoring center is selected in consideration of the normal frequency of notifications, if multiple simultaneous notifications are made, the remote monitoring device will send them to the monitoring center. Since the report is busy, it will not be connected once, and there will be many situations in which the report will not be easily connected no matter how many times redial is repeated.

  In the remote monitoring device disclosed in Patent Document 1, when an abnormality of the elevator is detected based on the elevator state signal from the elevator control device, the determination unit of the remote monitoring device determines the content to be reported to the monitoring center. Depending on the content of the report, the delay setting unit sets the time from the detection of the abnormality to the start of the report. The communication control unit notifies the monitoring center via the public line network according to the time set by the delay setting unit. As a result, the remote monitoring device disclosed in Patent Document 1 delays reports other than highly urgent reports such as passenger confinement in the event of an elevator abnormality that occurs simultaneously and frequently in a certain area due to an earthquake or the like.

JP 2003-73050 A

  By the way, when a passenger is confined in the car, the passenger uses a communication device (interphone) provided in the car to indicate that the passenger is confined in the car, and that the passenger who is confined in the car. The situation in the car, such as the number of people and whether there are injured passengers in the car, is reported to the controller who is working at the monitoring center by telephone. Then, the controller instructs the engineer at the dispatch base to dispatch based on the contents of the call.

  In the event of a wide-area disaster such as an earthquake in which many passengers may be trapped in the car, many calls are made to the monitoring center at the same time by the call device in the car. However, since the number of controllers working at the monitoring center is limited, if a large number of passengers request calls to the monitoring center at the same time, it may not be possible to respond quickly to some calls. There is sex.

  Therefore, it is conceivable that the controller who can respond promptly to requests from a large number of passenger cars at the same time is allowed to work at the monitoring center from normal times, but to the monitoring center at normal times, especially at night. It is not realistic in terms of the fact that the number of reports is extremely small, personnel costs increase, and it is necessary to secure a space for accommodating personnel. In addition, it is conceivable that controller members are convened to increase the number of people only in the event of a wide-area disaster. However, the traffic increase may occur in the event of a wide-area disaster such as an earthquake, so the required number of people cannot be increased.

  The present invention has been made in consideration of the above-mentioned circumstances, and the purpose of the present invention is to respond promptly at the monitoring center to requests for simultaneous calls from a large number of passenger cars without increasing the number of personnel. The purpose is to provide an elevator remote monitoring system.

  In order to achieve the above-mentioned object, an elevator remote monitoring system according to the present invention includes a monitoring center that performs processing related to remote monitoring of a plurality of elevators, and a communication device provided in each of the elevator cars. In a remote monitoring system for an elevator that requests a call made by the call device via a public line network to the monitoring center, is it possible for personnel (control personnel) in the monitoring center to respond to a call request made by the call device? When the power receiving compatibility determination unit that determines whether or not it is possible to respond, and when it is determined by the power reception compatibility determination unit that the personnel cannot respond to the call request by the calling device, An automatic response unit that automatically outputs a predetermined voice guidance including a question about the situation to the call device; An input operation unit for generating a signal corresponding to an answer to the question output by voice from the call device based on a predetermined input operation, and an input operation unit corresponding to the answer generated by the input operation unit An answer transmitter that transmits a signal to the monitoring center via a public line network, and information indicating a situation in the car based on a signal corresponding to the answer transmitted from the answer transmitter to the monitoring center And an elevator information automatic creation unit.

  In the elevator remote monitoring system according to the present invention, when a person (controller) cannot respond to a request for a call by a telephone apparatus provided in the elevator car, the user of the telephone apparatus is By operating the input operation unit according to the voice guidance, it is possible to notify the monitoring center of the situation in the car. As a result, the monitoring center can quickly respond to requests for simultaneous calls from a large number of passenger cars without increasing the number of personnel.

It is a figure which shows the structure of the remote monitoring system of the elevator which concerns on one Embodiment of this invention. It is a figure which shows an example of the state of each power-receiving table when it is determined by the power reception compatibility determination device shown in FIG. 1 that “a controller can respond to a request for a call through a car intercom at a monitoring center”. . FIG. 3 is a diagram illustrating an example of a state of each power receiving table when it is determined by the power receiving compatibility determination device illustrated in FIG. 1 that “the controller cannot respond to a request for a call through a car intercom at a monitoring center”. is there. It is a figure which shows the specific example of the voice guidance used by the automatic response | compatibility apparatus shown in FIG. In-car situation information (report No. 1) created by the controller at the power receiver, in-car situation information (reports No. 2 to No. 4) created by the elevator information automatic creation device, and elevator failure information (report No. 1) .5) shows an example. It is a flowchart which shows the flow of the process regarding the automatic preparation of the in-car condition information and elevator failure information in the monitoring center shown in FIG.

  Below, the remote monitoring system of the elevator which concerns on one Embodiment of this invention is demonstrated using FIGS.

  As shown in FIG. 1, the remote monitoring system for an elevator according to the present embodiment includes a monitoring center 60. The monitoring center 60 performs processing related to remote monitoring of a plurality of elevators. The plurality of elevators 10 managed by the monitoring center 60 is installed in each of the buildings 1-1 to 1-N (N is a natural number of 3 or more).

  The elevator 10 includes a car 20 and an elevator control panel 30. The elevator 10 installed in one building may be one or two or more, but the illustration is omitted for simplification of the drawing. Moreover, the remote monitoring apparatus 40 is provided in each of the buildings 1-1 to 1-N.

  An in-car operation panel 21 is provided in the car 20. The in-car operation panel 21 includes a plurality of destination floor button switches 21a, an open button switch 21b, and a close button switch 21c. On the operation panel 21 in the car, the buttons of the destination floor button switch 21a, the open button switch 21b, and the close button switch 21c are provided so as to be exposed to the room of the car 20. The destination floor button switch 21a generates a command signal for commanding corresponding to the command for the destination floor when the button is pressed. The open button switch 21b generates a command signal corresponding to a command for opening the door of the car 20 when the button is pressed. The close button switch 21c generates a command signal corresponding to a command for closing the door of the car 20 when the button is pressed.

  The command signal generated in the in-car operation panel 21 is transmitted to the elevator control panel 30 via the tail cord 23. The elevator control panel 30 operates the elevator 10 based on a command signal from the in-car operation panel 21. The elevator control panel 30 is communicably connected to the remote monitoring device 40 and transmits information related to the control of the elevator 10 to the remote monitoring device 40. The remote monitoring device 40 performs a failure diagnosis of the elevator 10 based on information from the elevator control panel 30 and sends a failure notification to the monitoring center 60 when there is a failure.

  In addition, the car 20 is provided with an interphone 22 (calling device). The intercom 22 includes a call button switch 22a. The button of the call button switch 22 a is provided so as to be exposed to the passenger compartment 20. The call button switch 22a generates a call request signal corresponding to a call request to the monitoring center 60 when the button is pressed. This call request signal is transmitted to the remote monitoring device 40 via the tail code 23 and the elevator control panel 30, and the remote monitoring device 40 issues a call notification to the monitoring center 60 based on the call request signal.

  At the time of failure notification and call notification, the remote monitoring device 40 and the monitoring center 60 are communicably connected via the public line network 50. The monitoring center 60 includes a transmission / reception device 61 that communicates with the remote monitoring device 40 via the public line network 50, and the transmission / reception device 61 receives a failure notification and a call notification from the remote monitoring device 40. Note that the failure notification and the call notification are the building ID information that is information for identifying the building (report source) where the remote monitoring device 40 is provided, and the notification identification that is information for identifying the call destination or the failure notification to the report destination. Information.

  The monitoring center 60 includes a plurality of power reception desks, for example, power reception desks 62-1 to 62-3, which are used by a controller who is a staff member during a call with the interphone 22 in the car 20, and the interphone 22 in the car 20. A monitoring center 60 responds to a request for a call by the interphone 22 in the car 20 and a power receiving compatibility determination device 63 (power receiving compatibility determination unit) that determines whether or not the controller can respond to the request for the call. When the controller 60 determines that the controller cannot respond at 60, a predetermined voice guidance including a question regarding the situation in the car 20 is automatically output to the interphone 22 in the car 20. Automatic response device 64 (automatic response unit) to be made, and information indicating the situation in the car based on the passenger's answer to the question by the automatic response device 64 (hereinafter referred to as “automatic response device”) It is possible to communicate via an exclusive line network 70 with an elevator information automatic creation device 65 (elevator information automatic creation unit) for creating a car status information) and a transmission / reception device 81 provided at a dispatching base 80 where a technician waits. A transmission / reception device 67. The power reception compatibility determination device 63 forms a power reception compatibility determination unit according to the present invention, the automatic response device 64 forms an automatic response unit according to the present invention, and the elevator information automatic creation device 65 automatically creates elevator information according to the present invention. Form part.

  In the monitoring center 60, the transmission / reception device 61, the power reception desks 62-1 to 62-3, the power reception compatibility determination device 63, the automatic response device 64, the elevator information automatic creation device 65, and the transmission / reception device 67 are mutually connected to the local communication network 66 (LAN ).

  The power receiving desks 62-1 to 62-3, the power receiving compatibility determination device 63, the automatic response device 64, and the elevator information automatic creation device 65 are all devices including a CPU, a ROM, and a RAM, and are stored in advance in the ROM. In accordance with the computer program, the CPU performs processing using the RAM as a temporary storage area. Next, the power reception desks 62-1 to 62-3, the power reception compatibility determination device 63, the automatic response device 64, and the elevator information automatic creation device 65 will be described in detail.

  Each of the power receiving desks 62-1 to 62-3 has a keyboard (not shown), a display device (not shown), and a call device 62a that can be used for a call between the intercom 22 in the car 20, And a leave switch 62b that is operated when the controller leaves the room.

  The power reception compatibility determination device 63 identifies whether the notification received by the transmission / reception device 61 is a failure notification or a call notification via the local area communication network 66. Then, when the power reception compatibility determination device 63 identifies the report received by the transmission / reception device 61 as a call report, that is, a request for a call by the interphone 22 in the car 20 is made to the monitoring center 60. If there is a controller, the status of the away switch 62b of each of the power receiving desks 62-1 to 62-3, in other words, whether the controller is present for each of the power receiving desks 62-1 to 62-3. Whether the user is away from the seat is confirmed via the local communication network 66.

  In addition, when the power reception compatibility determination device 63 identifies the report received by the transmission / reception device 61 as a call report (call request), the state of the call device 62a in each of the power receiving desks 62-1 to 62-3 ( It is confirmed via the local area communication network 66 whether the call state is busy or is waiting for a call. Then, the power receiving compatibility determination device 63 confirms whether or not the power receiving desks 62-1 to 62-3 are present or away, and the call state for each of the power receiving desks 62-1 to 62-3. Based on the result of the confirmation, whether or not the controller can respond to a request for a call by the interphone 22 in the car 20 at the monitoring center 60 (whether it can receive power or cannot receive power) is determined.

  When the notification received by the transmission / reception device 61 is identified as a failure notification, the power receiving compatibility determination device 63 instructs the elevator information automatic creation device 65 to create elevator failure information.

  When it is determined in the monitoring center 60 that the controller cannot respond to a request for a call by the interphone 22 in the car 20, the power reception compatibility determination device 63 makes an intercom requesting a call to the automatic response device 64. 22 is instructed to connect to the line.

  For example, as shown in FIG. 2, when a controller is present in the power receiving desk 62-1, and the call status of the power receiving desk 62-1 is in a call, the power receiving compatibility determination device 63 is configured to 62-1 is determined to be incapable of receiving power. In addition, when a controller is present at the power receiving desk 62-2 and the call status of the power receiving desk 62-2 is waiting for a call, the power receiving support availability determination device 63 receives power from the power receiving desk 62-2. Judge that it is possible. Further, when the controller is away from the power receiving desk 62-3 and the call state of the power receiving desk 62-3 is waiting for a call, the power receiving compatibility determination device 63 receives power from the power receiving desk 62-3. Judged as impossible. The power receiving compatibility determination device 63 determines that the power receiving desk 62-2 is capable of receiving power among the power receiving desks 62-1 to 62-3. It is determined that the controller can respond. On the other hand, for example, as shown in FIG. 3, when it is determined that none of the power receiving desks 62-1 to 62-3 is compatible with power reception, the power reception compatibility determination device 63 responds to a call request by the interphone 22 to the monitoring center. At 60, it is determined that all the controllers are unable to respond. That is, the power receiving compatibility determination device 63 determines that the controller can respond to a request for a call by the interphone 22 at the monitoring center 60 if there is at least one power receiving table that is determined to be capable of receiving power. If there is no power receiving table determined to be, the monitoring center 60 determines that the controller is unable to respond to a call request by the interphone 22.

  As described above, the automatic answering device 64 automatically outputs a predetermined voice guidance including a question regarding the situation in the car 20 to the interphone 22 in the car 20. The predetermined voice guidance is composed of synthetic voices artificially created. 1-No. As shown in FIG. 4, the information including the guidance for starting the question (text No. 1), the information including the first question for the purpose of confirming the number of passengers (text No. 2), the injured person, the sick, etc. Consists of those that contain a second question (sentence No. 3) for the purpose of confirming the presence or absence of "injured persons" (sentences etc. collectively) and those for the purpose of guiding the end of the question (sentence No. 4) Has been. The automatic answering device 64 remotely monitors the building in which the interphone 22 is provided, together with output destination information that designates the intercom 22 that is determined by the monitoring center 60 to be unable to respond to a call request, as the output destination of the voice guidance. The apparatus 40 is set as a transmission destination of voice data for voice guidance, and the voice data is transmitted to the transmission / reception apparatus 61. The automatic response device 64 is a voice guidance No. 1-No. 4 is automatically transmitted to the transmission / reception device 61 in the order of “No. 1 → No. 2 → No. 3 → No. 4”. No. After the voice data of the fourth sentence is transmitted to the transmission / reception device 61, the line with the interphone 22 that is the output destination of the voice data is automatically disconnected.

  The above-described in-car operation panel 21 forms an input operation unit that generates a signal corresponding to an answer to a question output from the interphone 22 in the car 20 (hereinafter referred to as “answer signal”). The predetermined destination floor button switch is, for example, a first floor button switch operated when commanding the first floor as the destination floor and a second floor button switch operated when commanding the second floor as the destination floor. Sentence No. in FIG. 1-No. As shown in FIG. 3, the voice guidance used in the automatic response device 64 is an answer by a predetermined input operation to the in-car operation panel 21, that is, an answer by pressing the first floor button or the second floor button. It is a guide to the user.

  During the voice guidance, the command signal generated by the pressing operation on the first floor button switch or the second floor button switch is transmitted to the remote monitoring device 40 via the tail cord 23 and the elevator control panel 30, and the remote monitoring device 40 The command signal is transmitted as a response signal to the transmission / reception device 61 of the monitoring center 60 via the public line network 50. The remote monitoring device 40 in this case constitutes an answer transmission unit in the present invention.

  The elevator information automatic creation device 65 determines whether or not it can accept power reception when the monitoring center 60 determines that the controller cannot respond to a call request made by the interphone 22 in the car 20, and determines whether or not it can accept power. The device 63 is instructed to create the car status information via the local communication network 66, and the car status information is automatically created based on the answer signal received by the transmission / reception device 61, with the dispatch base 80 as the transmission destination. The data is transmitted to the transmission / reception device 67. In addition, the elevator information automatic creation device 65 instructs the automatic response device 64 to end the voice guidance after transmitting the in-car situation information to the dispatch base 80.

  The elevator information automatic creation device 65 instructs the creation of elevator information from the power reception compatibility determination device 63 when the power reception compatibility determination device 63 identifies that the notification received by the transmission / reception device 61 is a failure notification. The elevator failure information is created based on the failure notification, and is transmitted to the transmission / reception device 67 with the dispatch base 80 as the transmission destination.

  When the controller responds to a request for a call through the interphone 22, the controller verbally asks the user (passenger) of the interphone 22 about the number of passengers and the presence of an injured person and listens to the answers to those questions. Then, by inputting with the keyboard of the electronic calculator, that is, manually, the situation information in the car is created. Thereafter, the controller performs a predetermined operation on the power reception desk, thereby causing the transmission / reception device 67 to transmit the in-car status information with the dispatch base 80 as a transmission destination.

  The dispatch base 80 includes a transmission / reception device 81 that communicates with the transmission / reception device 67 of the monitoring center 60 via the dedicated line 70, and a display device 82. When the transmitting / receiving device 81 of the dispatch base 80 receives the in-car status information or the elevator failure information from the transmitting / receiving device 67 of the monitoring center 60, the display device 82 displays the in-car status information or the elevator failure information. At the dispatch base 80, the technician dispatches according to the in-house situation information or elevator failure information displayed by the display device 82.

  The in-car situation information and the elevator failure information are created, for example, in the form shown in FIG. In FIG. 5, “building name” means the name of the reporting source building specified based on the building ID information. “Report type” means a method for acquiring the content of the report, and three types of “controller call”, “automatic response”, and “failure information” are prepared in advance. “Personnel call” means that the content of the report has been acquired by the control center 90 responding to a request for a call by the interphone 22, and “automatic response” is monitored by a call request by the interphone 22. It means that the content of the notification is acquired because the automatic response device 64 has responded in the center 60, and “failure notification” means that the content of the notification is acquired by receiving the failure notification.

  In FIG. The information with 1 is car status information. This in-car situation information includes information that the name of the building of the reporting source is “○ △ building”, information that the reporting type is “controller call”, and the answer to the first question is “four people” And the information that the answer to the second question is “No injured person”.

  Report No. The information with 2 is also in-car status information. This in-car status information includes information that the name of the building of the report source is “XX building”, information that the report type is “automatic response”, It is composed of information that the answer to the first question is “four people” and information that the answer to the second question is “there is an injured person”.

  Report No. The information with 3 is also in-car situation information. This in-car situation information includes information that the name of the building of the report source is “△△ building”, information that the report type is “automatic response”, It is composed of information that the answer to the first question is “two or more people” and information that there is no answer to the second question (no answer).

  Report No. Information with 4 is also in-car status information. This in-car status information includes information that the name of the building of the report source is “□□ building”, information that the report type is “automatic response”, The information includes that there is no answer to the first question (no answer) and information that there is no answer to the second question (no answer).

  Report No. The information with 5 is elevator failure information, and this elevator failure information is composed of information that the name of the building of the report source is “○ □ building” and information that the report type is “failure notification”. Has been.

  The flow of processing related to the automatic creation of in-car situation information and elevator failure information in the monitoring center 60 will be described with reference to the flowchart of FIG.

  The monitoring center 60 starts the process shown in FIG. 6 when the report from the remote monitoring device 40 of any of the buildings 1-1 to 1-N is received by the transmission / reception device 61 (SRART). In step S <b> 1 of this process, the power reception supportability determination device 63 confirms the building ID information and the report identification information (information about whether it is a call notification or a failure notification) included in the notification received by the transmission / reception device 61. .

  Next, in step S2, the power receiving compatibility determination device 63 determines that the notification received by the transmission / reception device 61 is a call notification, that is, a request for a call from the interphone 22 in the car 20 (YES in step S2). In step S3, the power receiving compatibility determination device 63 determines whether the controller of the monitoring center 60 can or cannot respond to the call notification (call request). If it is determined that it is not possible to respond to the call notification (call request) (NO in step S3), the power reception compatibility determination device 63 establishes a line connection with the interphone 22 to the automatic response device 64. Accordingly, in step S4, the automatic response device 64 performs the line connection. Thus, the voice data output from the automatic response device 64 is transmitted via the local communication network 66, the transmission / reception device 61, the public line network 50, the remote monitoring device 40, the elevator control panel 30, and the tail code 23. When the sound is transmitted to the intercom 22, the sound is output from the intercom 22. That is, the automatic response device 64 starts an automatic response to the call request.

  Next, in step S5, the automatic response device 64 determines No. in the voice guidance text. The transmission / reception device 61 uses the remote monitoring device 40 of the building provided with the interphone 22 as the transmission destination of the voice data together with the output destination information for designating the output destination of the voice data of one sentence (see FIG. 4) to the interphone 22. To send to. Thereby, voice guidance is started on the intercom 22.

  Next, in step S6, the automatic response device 64 determines No. in the voice guidance text. The voice data of the second sentence (see FIG. 4) is transmitted to the transmission / reception device 61 as in step S5. Thereby, the 1st question is performed with respect to a passenger from the intercom 22 concerned.

  Next, in step S7, the automatic response device 64 receives a response signal generated by pressing the first floor button or the second floor button on the in-car operation panel 21 within a predetermined time from the end of step S7. It is determined whether or not it has been received. When it is determined that the answer signal has been received within a predetermined time by the transmission / reception device 61 (YES in step S7), the automatic response device 64 selects No. in the voice guidance text in step S8. The voice data of the third sentence (see FIG. 4) is transmitted to the transmission / reception device 61 as in step S5. Thereby, the second question is made to the passenger from the intercom 22.

  Next, in step S9, the automatic response device 64 receives a response signal generated by pressing the first floor button or the second floor button on the in-car operation panel 21 within a predetermined time from the end of step S9. It is determined whether or not it has been received. And when it determines with the response signal having been received within the predetermined time by the transmission / reception apparatus 61 (in the case of YES at step S9), the automatic response apparatus 64 instructs the elevator information automatic generation apparatus 65 to create the in-car situation information, Accordingly, in step S10, the elevator information automatic creating apparatus 65 sends the building ID information, the answer signal received in step S7 (the answer to the first question), and the answer signal received in step S9 (the second signal). Based on the answer to the question), in-car situation information (for example, in-car situation information of report No. 2 in FIG. 5) is created.

  Also, when it is determined in step S7 that the reply signal has not been received by the transmission / reception device 61 within the predetermined time (even in the case of NO in step S7), the automatic response device 64 sends the car to the elevator information automatic creation device 65. In accordance with this, the elevator information automatic creation device 65 in step S14 obtains no answer to any of the first and second questions, and in the car based on the building ID information. Situation information (for example, in-car situation information of report No. 4 in FIG. 5) is created.

  Even when it is determined in step S9 that the reply signal has not been received by the transmission / reception device 61 within the predetermined time (even in the case of NO in step S9), the automatic response device 64 sends the car to the elevator information automatic creation device 65. In accordance with this, the elevator information automatic creation device 65 in step S15 is based on the building ID information and the answer to the first question in a state where the answer to the second question is not obtained. The in-car situation information (for example, in-car situation information of report No. 3 in FIG. 5) is created.

  After creating the in-car situation information in step S10, S14, or S15, in step S11, the elevator information automatic creating apparatus 65 causes the transmitting / receiving apparatus 67 to transmit the in-car situation information with the dispatch base 80 as a transmission destination.

  Next, in step S12, the elevator information automatic creation device 65 determines whether or not the automatic response device 64 is operating. If the automatic response device 64 is in operation (YES in step S12), the automatic response device 64 is instructed to end the voice guidance. In response, the automatic response device 64 performs voice guidance in step S13. No. The voice data of the fourth sentence (see FIG. 4) is transmitted to the transmission / reception device 61 as in step S5. Thereby, the voice guidance for the passenger from the intercom 22 is completed.

  Next, in step 14, the automatic response device 64 disconnects the line with the interphone 22, and ends the entire process shown in FIG. 6 (END).

  If it is determined in step S2 that the report received by the transmission / reception device 61 is not a call report (NO in step S2), that is, if it is identified as a failure report, the power reception compatibility determination device 63 automatically creates elevator information. The apparatus 65 is instructed to create the elevator failure information, and the elevator information automatic creating apparatus 65 accompanies this, in step S16, based on the content of the failure notification, the elevator failure information (for example, notification No. 5 in FIG. Next, in step S11, the transmission destination of the elevator failure information is transmitted to the transmission / reception device 67 as the dispatch base 80, and the entire process shown in FIG. 6 is terminated (END).

  In step S3, when it is determined that the controller can respond to the call notification (call request) (YES in step S3), the power reception compatibility determination device 63 ends the entire process shown in FIG. (END). In this case, the controller who is present in any of the power receiving desks 62-1 to 62-3 performs an operation for connecting the call device to the interphone 22 so as to be able to make a call on the power receiving desk. As a result, the call device of the power reception desk is connected to the interphone 22 via the local communication network 66, the transmission / reception device 61, the public line network 50, the remote monitoring device 40, the elevator control panel 30, and the tail cord 23. Connected to make a call. After that, the person has a conversation with the user (passenger) of the interphone 22 through the telephone device of the power receiving desk, and receives an input operation for creating in-car information information based on the situation in the car 20 heard from the user. It is performed at the calculator, and further, an input operation for transmitting the in-car situation information to the dispatch base 80 is performed at the calculator.

  According to the elevator remote monitoring system of the present embodiment, the following effects can be obtained.

  In the remote monitoring system for an elevator according to the present embodiment, when the controller cannot respond to a request for a call by the interphone 22 provided in the car 20 of the elevator 10 at the monitoring center 60, the user (passenger) of the interphone 22 ) By operating the destination floor button switch 21a (first floor button switch, second floor button switch) on the in-car operation panel 21 in accordance with the voice guidance without talking to the controller, the situation in the car 20 Can be reported to the monitoring center 60. Thus, the monitoring center 60 can promptly respond to requests for simultaneous calls from a large number of passenger cars 20 without increasing the number of controllers.

  In the elevator remote monitoring system according to the present embodiment, since the input operation unit used for answering the question is composed of the in-car operation panel 21, it is easier and cheaper than the case where an input operation unit dedicated to the answer is provided. Can be applied.

  In the above-described embodiment, the answer to the question included in the voice guidance is performed by operating the destination floor button switch 21a (first floor button switch, second floor button switch) on the in-car operation panel 21. The answer to the question included in the voice guidance is not limited to being performed by operating the destination floor button switch, but is a button switch other than the destination floor button switch (for example, an open button switch, a closed button) It may be performed by operating the switch.

  In the above-described embodiment, there are two choices for answers to the questions included in the voice guidance. However, the answers to the questions in the present invention are not limited to two choices, and may be three or more choices. In this case, all of the button switches used when replying in the in-car operation panel 21 may be the destination floor button switch 21a, or a button switch other than the destination floor button switch 21a and the destination floor button switch 21a (for example, an open button) A combination with a switch or a closed button switch) may be used.

  In the above-described embodiment, the power receiving compatibility determination device 63 that constitutes the power reception compatibility judgment unit, the automatic response device 64 that constitutes the automatic response unit, and the elevator information automatic creation device 65 that constitutes the elevator information automatic creation unit are respectively CPU, ROM, and RAM. However, the present invention is not limited to a power receiving compatibility determination unit, an automatic response unit, and an elevator information automatic creation unit as a separate device, these power reception compatibility determination unit, automatic response unit, All the functions of the elevator information automatic creation unit may be integrated into one device.

  In the above-described embodiment, only the question with two choices is given as an example of the question included in the voice guidance. This is the number of answer options for all the cars to be monitored. Is not intended to apply the same question. Since the number of destination floor buttons provided in the in-car operation panel varies, for example, a question to be answered in three choices is prepared for a car provided with an in-car operation panel having three destination floor buttons. The answer options are set differently, for example, there are four answers available for a car equipped with an in-car operation panel with four or more destination floor buttons. It may be. If there are too many answer options for a question, the question becomes too long or complicated, so it is necessary to set the number of answer options to prevent this from happening. Needless to say.

  In the embodiment described above, the in-car operation panel 21 is used as the input operation unit in the present invention. However, the present invention may include an input operation unit separately from the in-car operation panel.

  In the above-described embodiment, the voice guidance is a synthetic voice created artificially, but the voice guidance in the present invention may be a real voice recorded in advance.

1-1 to 1-N Building 10 Elevator 20 Car 21 Car operation panel 21a Destination floor button switch 21b Open button switch 21c Close button switch 22 Interphone (communication device)
22a Call button switch 30 Elevator control panel 40 Remote monitoring device (answer transmission unit)
50 Public Line Network 60 Monitoring Center 61 Transmitting / Receiving Devices 62-1 to 62-3 Power Receiving Table 62a Calling Device 62b Seat-off Switch 63 Power Receiving Acceptability Determining Device (Power Receiving Acceptability Determining Unit)
64 Automatic response device (automatic response unit)
65 Elevator information automatic creation device (Elevator information automatic creation part)
66 Local network 67 Transmitter / receiver 70 Private network 80 Departure base 81 Transmitter / receiver 82 Departure instruction display

Claims (2)

A monitoring center that performs processing related to remote monitoring of a plurality of elevators, and a communication device provided in each of the elevator cars, and makes calls by the communication device to the monitoring center via a public line network. In the required elevator remote monitoring system,
A power receiving compatibility determination unit that determines whether personnel can or cannot respond to a request for a call by the communication device;
When the monitoring center determines that the personnel cannot respond to a request for a call by the call device, the predetermined voice guidance including a question regarding the situation in the car is automatically An automatic response unit that causes the communication device to output;
An input operation unit that is provided in the car and generates a signal corresponding to an answer to the question output by voice from the telephone device based on a predetermined input operation;
An answer transmitter for transmitting a signal corresponding to the answer generated by the input operation unit to the monitoring center via a public network;
Remote elevator monitoring, comprising: an elevator information automatic creation unit for creating information indicating a situation in a passenger car based on a signal corresponding to the response transmitted from the response transmission unit to the monitoring center system. The elevator remote monitoring system according to claim 1,
The input operation unit consists of an in-car operation panel that commands the operation of the car,
The remote monitoring system for an elevator characterized in that the predetermined voice guidance including the question guides an answer by a predetermined input operation to the in-car operation panel to a user of the communication device.

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