JP5993723B2 - Elevator remote monitoring device - Google Patents

Description

  The present invention relates to a remote monitoring apparatus for an elevator, which allows an operator of a monitoring center to confirm the intention of a foreigner in the car even if the passenger in the car is a foreigner.

  There exists a thing shown by patent document 1 as this kind of prior art. In this patent document 1, when a passenger in an elevator car is a foreigner who is incapable of speaking Japanese, the corresponding elevator is remotely controlled by pressing a language selection button installed in the car. An elevator emergency call system is disclosed that allows an operator who can speak a selected language in a monitoring center to monitor.

JP 2006-341938 A

  However, according to the above-described prior art, it is necessary to provide a language selection button separately from a destination floor button, a door opening / closing button, an intercom, and the like that are normally provided in an elevator car, and the equipment cost tends to increase. In addition, it is necessary to always have an operator who can speak a foreign language at the monitoring center, which is actually difficult in terms of securing human resources. In addition, when a request for speaking in a foreign language is transmitted to the monitoring center, the operator who speaks a foreign language must be replaced with a remote monitoring task, which may cause a reduction in the efficiency of the remote monitoring task.

  The present invention has been made based on the actual situation in the prior art described above, and its purpose is to confirm the intention of a foreigner who is a passenger in a car even if the operator of the monitoring center is an operator who can speak only Japanese. It is an object of the present invention to provide a remote monitoring device for an elevator.

In order to achieve the above object, an elevator remote monitoring device according to the present invention includes a display provided in an elevator car, a monitoring device provided in the elevator and reporting an abnormality of the car, An elevator remote monitoring device comprising: an elevator control panel that controls a display and the monitoring device; and a monitoring center that is connected to the monitoring device via a public network and that remotely monitors the elevator. The language data transmission for transmitting a plurality of abnormality confirmation information including abnormality confirmation information in Japanese and abnormality confirmation information in a foreign language to the monitoring apparatus as language data in response to the abnormality notification from the monitoring apparatus of the elevator And the elevator control panel is configured to monitor the elevator from the language data transmission unit of the monitoring center. Based on the language data transmitted to the device, the display of the car is displayed with the plurality of abnormality confirmation information, and the plurality of abnormality confirmation information is displayed on the display. And processing for transmitting response information to the abnormality confirmation information made by passengers in the car via a device normally provided in the car to the monitoring center via the monitoring device, center, said a receiver for receiving the reply information transmitted via the monitoring device, the which possess and informing means for informing the reply information transmitted via the monitoring device, the notification means , Comprising an answer display for displaying the answer information received by the receiving device, wherein the language data transmitting means uses the abnormality confirmation information as a call. A voice recognition device that converts a call input from the microphone into the language data of the plurality of abnormality confirmation information, and a transmission that transmits the language data converted by the voice recognition device to the monitoring device And a device .

  According to the present invention, the operator of the monitoring center can recognize the reply information to the abnormality confirmation information made by the passenger via the equipment normally provided in the car by the notification of the notification means. That is, according to the present invention, even if the operator of the monitoring center is an operator who can speak only Japanese, the intention of the foreigner who is a passenger in the car can be confirmed by the reply information. Thus, according to the present invention, it is not necessary to provide a special language selection button in the car as conventionally proposed, and the equipment cost can be reduced as compared with the conventional case. Moreover, it is not necessary to have an operator who can speak a foreign language at the monitoring center, which is highly practical. Furthermore, even when the passenger who transmitted the answer information is a foreigner, the operator who monitors the elevator does not need to be replaced, and the efficiency of the remote monitoring operation of the elevator can be improved as compared with the conventional case. In addition, even if the passenger in the car is a foreigner or a hearing-impaired person, by displaying the abnormality confirmation information on the car display and asking for the answer information, You can know that an abnormality has been recognized. Thereby, a sense of security can be given to the passenger, and serviceability for the passenger can be improved as compared with the conventional case.

It is a figure which shows one Embodiment of the remote monitoring apparatus of the elevator which concerns on this invention. It is a figure which shows the example of a display in the display installed in the elevator car which comprises this embodiment.

  Embodiments of an elevator remote monitoring device according to the present invention will be described below with reference to the drawings.

As shown in FIG. 1, the remote monitoring device for an elevator according to this embodiment, intercom 3, door opening button 4 is usually provided equipment car 1 of the elevator, and the destination floor buttons 5, the car 1 A display 2 provided in the elevator and a monitoring device 8 provided in the elevator for transmitting a call report of the intercom 3 of the car 1 and an abnormal report of the car 1 are provided. In the present embodiment, the display 2, the intercom 3, the door opening / closing button 4, the destination floor button 5, and the monitoring device 8 are connected to control the operation of the car 1, the control of information displayed on the display 2, and the monitoring device 8. Is provided with an elevator control panel 7 for controlling the above.

  In addition, the present embodiment includes a monitoring center 10 that is connected to the monitoring device 8 via the public line network 9 and remotely monitors the elevator.

  The monitoring center 10 transmits a plurality of abnormality confirmation information including the abnormality confirmation information in Japanese and the abnormality confirmation information in the foreign language to the monitoring device 8 as language data in response to the abnormality notification from the elevator monitoring device 8. Language data transmitting means.

  The elevator control panel 7 described above is a process for displaying the plurality of abnormality confirmation information on the display 2 of the car 1 based on the language data transmitted from the language data transmitting means of the monitoring center 10 to the elevator monitoring device 8. I do. Further, the elevator control panel 7 is in a state where a plurality of abnormality confirmation information is displayed on the display 2 of the car 1, and a device normally provided in the car 1, for example, a destination floor button 5 is pressed. The response information for the abnormality confirmation information corresponding to the pressed floor is transmitted to the monitoring center 10 via the monitoring device 8, for example, the answer information such as “Yes” and “No”.

  The monitoring center 10 includes a receiving device 15 that receives answer information transmitted via the monitoring device 8. In addition, the monitoring center 10 has notification means for notifying the operator 11 of the reply information transmitted via the monitoring device 8. For example, the notification means includes an answer display 16 that displays answer information received by the receiving device 15.

  The language data transmission means of the monitoring center 10 described above includes an abnormality confirmation information that is the content of a call of the operator 11, for example, a microphone 12 that inputs abnormality confirmation information in a question format that can be answered with “Yes”, “No”, etc. The speech recognition device 13a that converts the telephone conversation of the operator 11 input from the microphone 12 into the language data of the plurality of abnormality confirmation information including Japanese and foreign language, and the language data converted by the speech recognition device 13a Is transmitted to the monitoring device 8.

  In addition, the monitoring center 10 has an error in each of the confirmation display 13b for displaying the plurality of abnormality confirmation information of the voice data converted by the voice recognition device 13a and the plurality of abnormality confirmation information displayed on the confirmation display 13b. When there is not, permission means for permitting transmission from the transmitter 14 of the language data converted by the voice recognition device 13a, for example, a permission button 13c for determining and canceling the abnormality confirmation information displayed on the confirmation display 13b. Have.

  In the present embodiment configured as described above, when the passenger 6 gets into the car 1 and operates the destination floor button 5 so that the car 1 is running, the car 1 is very emergency for some reason. When the operation stops, the monitoring device 8 detects an abnormality from information from the elevator control panel 7 and issues a notification to the monitoring center 10 via the public line network 9.

  The operator 11 of the monitoring center 10 confirms the abnormality report received via the receiving device 15 by, for example, displaying the answer display 16. Here, the operator 11 talks to the microphone 6 toward the passenger 6 in the car 1 with a question-type word that can be answered with “yes” or “no”, that is, abnormality confirmation information. The abnormality confirmation information communicated via the microphone 12 is converted into language data of Japanese abnormality confirmation information and foreign language abnormality confirmation information by the voice recognition device 13a. In addition, a plurality of abnormality confirmation information of the converted language data is displayed on the confirmation display 13b.

  The operator 11 confirming the display on the confirmation display 13b performs a permission operation using the permission button 13c if there is no problem in the conversion contents. As a result, the corresponding language data is transmitted from the transmission device 14 to the elevator control panel 7 via the public network 9 and the monitoring device 8. The elevator control panel 7 displays a plurality of abnormality confirmation information related to the transmitted language data on the display 2 in the car 1 as shown in FIG.

  Here, for example, in the state where the car 1 is in an emergency stop as described above, the operator 11 of the monitoring center 10 confirms whether the passenger 6 in the car 1 is injured as abnormality confirmation information. When doing so, the operator 11 speaks to the microphone 12 as "Is it injured?" The content of the call is converted into Japanese characters by the voice recognition device 13a and simultaneously converted into, for example, a plurality of foreign languages.

  The converted language is displayed on the confirmation display 13b. When the operator who sees the display on the confirmation display 13b confirms that there is no problem in the displayed language, the operator 11 operates the decision to allow (permit) the permission button 13c.

  The language data converted by the speech recognition device 13a is transferred from the transmission device 14 of the monitoring center 10 to the elevator control panel 7 via the public line network 9 and the elevator monitoring device 8 by the operation of determining the permission button 13c. Sent.

  When there is a problem with the language displayed on the confirmation display 13b described above, the language data is not transmitted to the elevator control panel 7 by operating the permission button 13c to cancel. In this case, if there is no problem with the display on the confirmation display 13b obtained by the operator 11 calling again with respect to the microphone 12, the operator 11 operates to determine (permit) the permission button 13c.

  Upon receiving the language data converted by the speech recognition device 13a, the elevator control panel 7 displays “injuries” in multilingual languages including Japanese and foreign languages on the display 2 of the car 1, as shown in FIG. If not, please press the “1” button. If “No”, please press “2” button. "Is displayed. The passenger 6 presses the first floor button of the destination floor button 5 if “Yes”, and presses the second floor button of the destination floor button 5 if “No”. “Yes” and “No” are reply information to the abnormality confirmation information.

  Even if the passenger 6 in the car 1 is a foreigner, check the display of the native language on the display 2 in the car 1, and if there is no injury, press “1” on the destination floor button 5 If it is, press “2” of destination floor button 5. In this case, while the passenger 6 inputs answer information using the destination floor button 5, the function of opening and closing the door of the door opening / closing button 4 and the function of driving the car 1 using the destination floor button 5 are disabled. It is controlled by the elevator control device 7. Therefore, the car 1 does not travel even when the destination floor button 5 is operated as described above, and the door of the car 1 does not open or close even when the door opening / closing button 4 is pressed. As a result, safety for the passenger 6 is ensured.

  The answer information of the destination floor button 5 pressed as described above is transmitted to the receiving device 15 of the monitoring center 10 via the elevator control device 7, the monitoring device 8, and the public line network 9 and displayed on the response display 16. Is done. The operator 11 of the monitoring center 10 can know whether the passenger 6 in the car 1 is injured by looking at the answer information displayed on the answer display 16. When the passenger 6 of the car 1 is injured, a predetermined department is contacted so as to respond quickly.

  In the present embodiment, as described above, for example, the operator 11 of the monitoring center 10 provides the notification information, that is, the response display 16, with respect to the abnormality confirmation information when the destination floor button 5 in the car 1 is pressed by, for example, a foreigner. Can be recognized by.

  That is, in this embodiment, when the passenger 6 in the car 1 is a foreigner, even if the operator 11 of the monitoring center 10 can speak only Japanese, the intention of the foreigner in the car 1 is answered. It can be confirmed by information. Thereby, this embodiment does not need to provide a special language selection button in the car 1 in addition to the normally provided device, and can reduce the equipment cost. Further, it is not necessary to have an operator 11 who can speak a foreign language at the monitoring center 10, which is highly practical. Furthermore, even when the passenger 6 who transmitted the answer information is a foreigner, the operator 11 to be monitored does not need to be replaced, and the efficiency of the elevator remote monitoring operation can be improved.

  In addition, even when the passenger 6 in the car 1 is a foreigner or a hearing-impaired person, the abnormality confirmation information is displayed on the display 2 of the car 1 so as to obtain the answer information. 6 can know that an abnormality of the car 1 is recognized by the operator 11 of the monitoring center 10. Thereby, a sense of security can be given to the passenger 6 and the serviceability for the passenger 6 can be improved.

  Further, in the present embodiment, whether or not the passenger 6 of the car 1 is injured is determined by the language of the voice recognition device 13a according to the question-type call of the operator 11 toward the microphone 12, that is, the abnormality confirmation information. By the conversion process, it can be easily transmitted to the passenger 6 in the car 1, and the intention of the passenger 6 in the car 1, that is, the answer information can be easily confirmed by the answer display 16 of the monitoring center 10. it can.

  Further, the present embodiment corresponds to the operation of the permission button 12 after confirming on the confirmation display 13b that the question-type abnormality confirmation information that the operator 11 talks to the microphone 12 is converted as correct language data. Since correct language data is transmitted to the elevator control panel 7, it is possible to transmit error confirmation information without error to the passenger 6 of the car 1. Thereby, the confusion of the passenger 6 in the car 1 can be suppressed.

  In addition, in the present embodiment, the intention of the passenger 6 in the car 1, that is, the reply information to the abnormality confirmation information can be transmitted to the monitoring center 10 by pressing the destination floor button 5 "1" or "2". The operation of transmitting the answer information to the monitoring center 10 is simple, and this point is also practical.

  In this embodiment, the reply information is transmitted to the monitoring center 10 by the destination floor button 5, but the reply information may be transmitted by the door opening / closing button 4. In addition, the characters for the answer displayed on the display 2 in the car 1, that is, the language of the answer information is generated toward the interphone 3, and the generated language is signaled to the monitoring center 10 from the monitoring device 8. You may make it the structure which transmits.

  In addition, the monitoring device 7 provided in the present embodiment includes the abnormality confirmation information related to a specific language among the plurality of language abnormality confirmation information related to the language data transmitted from the language data transmission means provided in the monitoring center 10 It may be configured to have means for setting only the car 2 to be displayed on the display 2 of the car 1. In this case, the setting in the monitoring device 7 described above may be configured to be performed at the installation location of the elevator equipped with the monitoring device 7 or may be configured to be performed by remote operation from the monitoring center 10. .

DESCRIPTION OF SYMBOLS 1 Passenger car 2 Display 3 Intercom 4 Door opening / closing button 5 Destination floor button 6 Passenger 7 Elevator control panel 8 Monitoring device 9 Public line 10 Monitoring center 11 Operator 12 Microphone 13a Voice recognition device 13b Confirmation display 13c Permit button (permission means)
14 Transmitting device 15 Receiving device 16 Answer display

Claims (4)

Via a display provided in an elevator car, a monitoring device provided in the elevator for reporting an abnormality of the car, an elevator control panel for controlling the display and the monitoring device, and a public network In an elevator remote monitoring device connected to the monitoring device and comprising a monitoring center for remotely monitoring the elevator,
The monitoring center is
Language data transmitting means for transmitting a plurality of abnormality confirmation information including abnormality confirmation information in Japanese and abnormality confirmation information in a foreign language to the monitoring apparatus as language data in response to the abnormality notification from the monitoring device of the elevator Have
The elevator control panel is
Based on the language data transmitted from the language data transmission means of the monitoring center to the monitoring device of the elevator, a process of displaying the plurality of abnormality confirmation information on the display of the car,
In the state where the plurality of abnormality confirmation information is displayed on the display, reply information to the abnormality confirmation information made by a passenger in the car via a device normally provided in the car, Perform processing to send to the monitoring center via the monitoring device,
The monitoring center is
A receiving device for receiving the answer information transmitted via the monitoring device;
And it possesses and informing means for informing the reply information transmitted via the monitoring device,
The notification means includes
Comprising an answer display for displaying the answer information received by the receiving device;
The language data transmitting means includes
A microphone for inputting the abnormality confirmation information as a call;
A speech recognition device that converts a call input from the microphone into the language data of the plurality of abnormality confirmation information;
A remote monitoring device for an elevator, comprising: a transmission device that transmits the language data converted by the voice recognition device to the monitoring device. The elevator remote monitoring device according to claim 1,
The monitoring center is
A confirmation display for displaying each of the plurality of abnormality confirmation information of the language data converted by the speech recognition device;
Permission means for permitting transmission of the language data converted by the voice recognition device from the transmission device when each of the plurality of abnormality confirmation information displayed on the confirmation display has no error. Elevator remote monitoring device. The elevator remote monitoring device according to claim 1 or 2,
The car has a destination floor button and a door opening / closing button, which are devices normally provided in the car, and an intercom.
The reply information to the abnormality confirmation information by the passengers in the car is made by pressing the destination floor button, pressing the door opening / closing button, or calling through the intercom. Elevator remote monitoring device. The elevator remote monitoring device according to claim 1 ,
The monitoring device
Means for setting so that only the abnormality confirmation information relating to a specific language is displayed on the display of the car among the abnormality confirmation information of the plurality of languages relating to the language data transmitted from the language data transmission means; An elevator remote monitoring device comprising:

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