JP6096687B2 - Elevator call management device - Google Patents

Description

  The present invention relates to an elevator call management device that manages calls between a plurality of elevators and a monitoring center.

  Conventionally, in order to perform maintenance management of a plurality of elevators, a remote monitoring system that remotely monitors the operation state of these elevators has been applied. This type of remote monitoring system is connected to, for example, a plurality of monitoring devices that detect abnormality of each elevator and report abnormality, and each monitoring device via a communication line, and receives each abnormality notification from each monitoring device. And a monitoring center corresponding to each of these abnormality reports.

  A call device for passengers to talk to operators in the monitoring center is installed in each elevator car, and each monitoring device makes a call report to the monitoring center in response to a call request from each elevator. I am doing so. On the other hand, the monitoring center has a call device for connecting a call with each elevator when a call report is received from each monitoring device, and an operator in the monitoring center passes through each call device of the monitoring center and the elevator. You can talk with passengers in each elevator car.

  In the remote monitoring system configured as described above, when a wide-area disaster such as an earthquake occurs, each monitoring device that monitors the operation state of the damaged elevator sends an abnormality report to the monitoring center all at once. Therefore, for example, the monitoring center receives a large number of reports in which abnormal reports regarding minor abnormalities such as power outages and highly urgent call reports such as confinement of elevators in which passengers are confined in the car are mixed. . And since the monitoring center processes the notifications in the order in which the notifications were received, if an abnormal notification regarding a minor abnormality such as a power outage is made prior to the call notification due to the confinement of the elevator, etc., the processing for the highly urgent call notification However, there was a risk of being postponed.

  Therefore, as one of the prior arts that can quickly handle highly urgent call notifications due to confinement etc. when a wide-area disaster such as an earthquake occurs, the content to be notified to the monitoring center when an elevator abnormality is detected A determination means for determining, a setting means for setting a time from the detection of abnormality to the start of notification according to the content of the notification determined by the determination means, and a communication line according to the time set by the setting means There has been proposed an elevator remote monitoring device including communication control means for reporting to a monitoring center (see, for example, Patent Document 1).

  In this prior art elevator remote monitoring device, when the judging means detects an abnormality of the elevator caused by a wide-area disaster such as an earthquake, it is judged that the content reported to the monitoring center is due to the confinement of the elevator, etc. Then, the time until the setting means starts the notification from the abnormality detection is set shorter than usual. This makes it possible to delay notifications other than call notifications due to elevator confinement or the like, so that notifications due to confinement or the like with high urgency can be preferentially performed.

JP 2003-73050 A

  In the elevator remote monitoring device of the prior art disclosed in Patent Document 1 described above, a highly urgent call notification by confining an elevator or the like is performed preferentially over other notifications, but many elevators are confined simultaneously. When such a large-scale earthquake occurs, a large number of call notifications such as confinement of the elevator are performed simultaneously from each monitoring device that monitors the operation state of the damaged elevator. In particular, when the judging means detects, for example, a large facility such as a building where a large number of elevators are installed, the confinement of a plurality of elevators occurring simultaneously, the confinement of a plurality of elevators in the same facility, etc. Call reports are concentrated in the monitoring center. In such a situation, these call notifications are handled individually by the operator who is present in the monitoring center, so the call notification processing due to the confinement of the elevator in other facilities is delayed, and the elevator car There is concern that it will take time to respond to passengers.

  The present invention has been made based on the actual situation of the prior art as described above. The purpose of the present invention is to promptly process a call notification due to confinement of a plurality of elevators, etc., which occurs simultaneously when a wide-area disaster such as an earthquake occurs. It is to provide a call management device for an elevator that can be used.

  In order to achieve the above object, a call management device for an elevator according to the present invention detects an abnormality of a plurality of elevators and each of the elevators and reports the abnormality, and makes a call in response to a call request from each of the elevators. A plurality of monitoring devices for reporting, and connected to each of the monitoring devices via a communication line, and receiving each of the abnormality notifications and each of the call notifications from each of the monitoring devices, and each of these abnormality notifications and each of the calls A monitoring center corresponding to the report, the monitoring center having a communication device for connecting a call with each elevator when the call notification is received from each monitoring device, and each elevator and the communication device When the monitoring center receives the call notification from the monitoring device, the call management device of the elevator that manages calls between Other elevators installed in the same facility as the transmission source elevator of the call notification, a call detection unit for detecting connection of a call with the call device, and the call detection unit A call connection unit for connecting a call with the elevator of the transmission source to the call device to which a call with the other elevator is connected when a call connection between the elevator and the call device is detected; It is characterized by that.

  According to the elevator call management device of the present invention, when a wide-area disaster such as an earthquake occurs, a call report due to confinement of a plurality of elevators that occurs simultaneously can be quickly processed. Problems, configurations, and effects other than those described above will become apparent from the following description of embodiments.

It is a figure which shows the structure of one Embodiment of the telephone call management apparatus of the elevator which concerns on this invention. It is a flowchart explaining operation | movement of the display call management apparatus which concerns on this embodiment.

  EMBODIMENT OF THE INVENTION Hereinafter, the form for implementing the elevator which concerns on this invention is demonstrated based on figures.

  One embodiment of the elevator call management device according to the present invention detects, for example, four elevators 11, 12, 21, 31 and an abnormality in each elevator 11, 12, 21, 31 as shown in FIG. Four monitoring devices 112, 122, 212, 312 and a monitoring device 112, 122, 212, 312 for notifying abnormality and reporting a call in response to a call request from each elevator 11, 12, 21, 31. Is connected via a remote monitoring network 4 as a communication line, receives each abnormality report and each call report from each monitoring device 112, 122, 212, 312, and monitors each of these abnormality reports and each call report. The present invention is applied to a remote monitoring system having a center 5.

  Of the four elevators 11, 12, 21, 31, two elevators 11, 12 are installed in the building 1, which is a large facility that can accommodate a plurality of elevators, and the remaining one elevator 21 is The other elevator 31 is installed in the building 3 which is the same size as the building 2 and is installed in the building 2 which is a smaller facility than the building 1. In the present embodiment, the number of elevators and monitoring devices is set to four for convenience in order to explain the contents of the present invention in an easy-to-understand manner. It is not limited to. Similarly, the facility where the elevator is installed is not limited to the above-described building.

  Each monitoring device 112,122,212,312 is installed in each building 1-3 for every elevator 11,12,21,31, By detecting the abnormality of each elevator 11,12,21,31, The operation state of each elevator 11, 12, 21, 31 is monitored. In addition, although not shown in the elevator car (not shown) of each elevator 11, 12, 21, and 31, the call device for a passenger to talk with three operators 91-93 currently seated in the monitoring center 5 The call device includes, for example, a call button for making a call request to the monitoring devices 112, 122, 212, and 312; a voice input / output unit for inputting and outputting voices of passengers who are callers and operators 91 to 93; It is composed of

  The monitoring center 5 receives, for example, an abnormality report and a call report from each of the monitoring devices 112, 122, 212, 312 and transmits the contents thereof to a display call management device 7 described later, and an operator 91 to a seated person. 93 has three consoles 81 to 83 which are operated to input / output information on the elevators 11, 12, 21, and 31 by video, voice, or the like. Each of these consoles 81 to 83 connects a call between the display devices 81a to 83a that display the contents of the abnormality report received by the receiving device 6 and the call devices of the elevators 11, 12, 21, and 31, respectively. 91 to 93 have call devices 81b to 83b that talk to passengers of the elevators 11, 12, 21, and 31. In addition, although not shown in figure, each call console 81-83 is provided with the call switching apparatus which switches a call destination.

  The monitoring center 5 also includes a display call management device 7 that manages the display of the display devices 81a to 83a of the consoles 81 to 83 and the call of the call devices 81b to 83b according to the content of the notification received by the reception device 6. The call information management database 71 is connected to the display call management device 7 and manages information related to the monitored elevators 11, 12, 21, and 31.

  When the monitoring center 5 receives a call notification from at least one of the monitoring devices 112, 122, 212, 312, the display call management device 7 transmits the call notification among the plurality of elevators 11, 12, 21, 31. It includes a call device of another elevator installed in the same building as the original elevator, and a call detection unit 7A that detects connection of a call with any of the call devices 81b to 83b of the consoles 81 to 83.

  Further, when the call detecting unit 7A detects a connection of a call between the call device of the other elevator and any of the call devices 81b to 83b of the consoles 81 to 83, the display call management device 7 A call request in which a call is not yet connected to the caller of the console that is connected to the caller of the elevator, that is, the elevator of the caller, that is, the callers 81b to 83b of the consoles 81 to 83 And a call connection unit 7B for connecting a call with the elevator inside.

  Further, the display call management device 7 determines whether the report transmitted from the receiving device 6 is an abnormal report or a call report, and determines that the report transmitted from the receiving device 6 is an abnormal report. The operator consoles 81 to 83 are checked for presence or absence of an operator console that is not displayed on the display devices 81a to 83a, that is, an unused operator console. When the display call management device 7 confirms that there is an empty console, the display call management device 7 displays the content of the abnormality report transmitted from the receiving device 6 on the display device of the empty console.

  When the operator who operates the empty console checks the content of the error message displayed on the display device of the empty console, he / she performs maintenance management of the elevator that is the sender of the call message so that the error message is dealt with according to the content. Instruct the maintenance personnel in charge to dispatch to the corresponding dispatch base. On the other hand, when confirming that there is no empty console, the display call management device 7 waits until any of the consoles 81 to 83 is free.

  When the display call management device 7 determines that the notification transmitted from the reception device 6 is not an abnormal notification but a call notification, the call detection unit 7A of the display call management device 7 Among them, the console that is processing the call notification, that is, the presence or absence of the console that is already connected to the call device of any one of the elevators 11, 12, 21, and 31 is confirmed. When the call detection unit 7A confirms that there is no operation console being processed, the call connection unit 7B of the display call management device 7 displays the contents of the call notification transmitted from the reception device 6 to the display device of the empty console. And a call with the call device of the elevator that is the transmission source of the call notification is connected to the call device of the empty console.

  The operator who operates the vacant console confirms the content of the call notification displayed on the display device and makes a call using the call device with the passenger of the elevator that sent the call notification, and grasps the content of the call. If necessary, the maintenance staff in charge of maintenance management of the elevator that is the transmission source of the call notification is instructed to dispatch to the corresponding dispatch base.

  On the other hand, when the displayed call management device 7 confirms that there is an operation console being processed, the call detection unit 7A determines that the elevators 11, 12, 21, and 31 are based on the information stored in the communication information management database 71. Of these, it is determined whether or not the building where the elevator that is connected to the call device of the console at the time of processing is connected is the same as the building where the elevator requesting the call is installed. .

  Here, in the communication information management database 71, for example, the names, addresses, and management numbers of the elevators 11, 12, 21, 31 that are monitored by the monitoring center 5 and the elevators 11, 12, 21, 31 are installed. Information on names and addresses of the buildings 1 to 3 is stored. The call detecting unit 7A can refer to the information in the communication information management database 71 and update the information to new information.

  By referring to the information in the communication information management database 71, the call detection unit 7A is installed with an elevator among the elevators 11, 12, 21, and 31 that is connected to the call device of the console being processed. If it is determined that the building is the same as the building where the call requesting elevator is installed, the call connection unit 7B connects the call with the call requesting elevator to the call device of the console being processed.

  The operator who operates the console that is processing uses the call switching device of the console to switch the call destination to the elevator that is requesting the call. Start a call with an elevator passenger. Then, the operator grasps the contents of the call and, if necessary, the corresponding dispatch base for the elevator of the callee of the console being processed and the maintenance staff in charge of maintenance management of the elevator requesting the call. Instruct the dispatch to.

  On the other hand, the call detection unit 7A is provided with a building in which an elevator is connected to a call device of an operating console among the elevators 11, 12, 21, and 31, and an elevator that is requesting the call is installed. If it is determined that the billed buildings are not the same, the call connection unit 7B displays the contents of the call notification transmitted from the receiving device 6 on the display device of the empty console and is requesting the call to the call device of the empty console. Connect the call with the elevator call device.

  Then, the operator who operates the empty console confirms the contents of the call notification displayed on the display device, and makes a call with the passenger of the elevator requesting the call via the call device, and grasps the contents of the call. Then, if necessary, the maintenance staff in charge of the maintenance management of the elevator during the call request is instructed to dispatch to the corresponding dispatch base.

  Next, operation | movement of the display call management apparatus 7 of the monitoring center 5 which concerns on this embodiment is demonstrated in detail based on the flowchart of FIG. In the following description, the operation of the display call management device 7 when the reception device 6 receives the call notification will be mainly described, and the operation of the display call management device 7 when the reception device 6 receives the abnormality notification ( Description of step S3) is omitted.

  First, the display call management device 7 of the monitoring center 5 confirms whether the receiving device 6 has received a report from at least one of the monitoring devices 112, 122, 212, 312 (step S1). At this time, when the display call management device 7 confirms that the receiving device 6 has not received the notification from the monitoring devices 112, 122, 212, 312 (step S1 / NO), the operation of step S1 is repeated.

  On the other hand, in step S1, the display call management device 7 confirms that the reception device 6 has received a report from at least one of the monitoring devices 112, 122, 212, 312 (step S1 / YES). The report is transmitted, and it is determined whether the report is an abnormal report or a call report (step S2). At this time, if the display call management device 7 determines that the notification transmitted from the receiving device 6 is an abnormality notification (step S2 / NO), the display call management device 7 performs processing for the abnormality notification (step S3).

  On the other hand, of the elevators 11, 12, 21, and 31, for example, when a passenger of the elevator 11 of the building 1 presses the call button of the call device in the car, a call request is made from the elevator 11, and the call notification is monitored. When the notification is made from the device 112 to the monitoring center 5, in step S2, the display call management device 7 determines that the report transmitted from the reception device 6 is a call report (step S2 / YES).

  Next, the call detection unit 7A of the display call management device 7 confirms whether or not there is an operation console being processed for the call notification among the operation consoles 81 to 83 (step S4). Then, when the call detecting unit 7A confirms that there is no console being processed (step S4 / NO), the presence or absence of an empty console is confirmed (step S8). At this time, when the call detection unit 7A confirms that there is no empty console (step S8 / NO), the call detection unit 7A of the display call management device 7 performs step S8 until any of the consoles 81 to 83 is free. Repeat the operation.

  In step S8, when the call detection unit 7A confirms that, for example, of the consoles 81 to 83, the console 81 is empty, that is, there is an empty console (procedure S8 / YES), the displayed call management device 7 is displayed. The call connection unit 7B displays the content of the call notification transmitted from the receiving device 6 on the display device 81a of the console 81, which is an empty console, and also transmits the call notification transmission source to the call device 81b of the console 81. A call with the call device of the elevator 11 is connected (step S9).

  Next, the operator 91 who operates the console 81 confirms the content of the call report displayed on the display device 81a, and makes a call using the call device 81b with the passenger of the elevator 11 that is the transmission source of the call report ( Step S10), grasping the content of the call, and if necessary, instructing the maintenance staff in charge of maintenance management of the elevator 11 to dispatch to the corresponding dispatch base, and the display call management device according to the present embodiment The operation of 7 is finished.

  On the other hand, in step S4, when the call detection unit 7A confirms that there is a console being processed (step S4 / YES), the information stored in the communication information management database 71 is referred to and the elevators 11, 12, 21 are referred to. , 31, it is determined whether the building in which the elevator that is connected to the telephone device of the console being processed is connected is the same as the building 1 in which the elevator 11 that is requesting the call is installed ( Procedure S5).

  Specifically, in step S4, the call detection unit 7A has an operation console 82 that is processing a call notification from the monitoring device 212 that monitors the operation state of the elevator 21, for example, among the operation consoles 81 to 83. If this is confirmed (step S4 / YES), the building 2 in which the elevator 21 in which a call with the call device 82b of the console 82 being processed is connected is installed from the information stored in the communication information management database 71. Then, it can be determined that the buildings 1 in which the elevator 11 that is requesting the call is installed are not the same (step S5 / NO). In this case, the operation from step S8 described above is performed.

  On the other hand, in step S4, the call detection unit 7A confirms that, among the consoles 81 to 83, for example, there is a console 83 that is processing a call notification from the monitoring device 122 that monitors the operation state of the elevator 12. If it is (step S4 / YES), from the information stored in the communication information management database 71, a call is made with the building 1 in which the elevator 12 is connected to the call device 83b of the console 83 being processed. It can be determined that the building 1 where the requested elevator 11 is installed is the same (procedure S5 / YES).

  Next, the call connection unit 7B connects a call with the elevator 11 that is requesting a call to the call device 83b of the console 83 that is currently processing the call notification from the monitoring device 122 (step S6). Since the operator 93 who operates the console 83 is already in a call with the passenger of the elevator 12, the call destination is appropriately switched to the elevator 11 requesting the call using the call switching device of the console 83. Thus, it is possible to talk with the passengers of the elevators 11 and 12 (step S7). Thereby, since the number of call notification processing per operator can be increased, the operators 91 to 93 present in the monitoring center 5 can deal with more passengers.

  Then, the operator 93 grasps the contents of the call with the passengers of the elevators 11 and 12 and instructs the maintenance staff in charge of maintenance management of the elevators 11 and 12 to dispatch to the corresponding dispatch base as necessary. And the operation | movement of the display call management apparatus 7 which concerns on this embodiment is complete | finished.

  According to the present embodiment configured as described above, in a situation where the elevators 11 and 12 to be monitored by the monitoring center 5 are installed in the same building 1, a wide-area disaster such as an earthquake occurs and a call notification is made. Even if the monitoring devices 112, 122, 212, 312 are simultaneously performed to the monitoring center 5, the monitoring devices 11, 12 that monitor the operation state of the elevators 11, 12 of the building 1 by the call detection unit 7 </ b> A and the call connection unit 7 </ b> B. Among them, an operator who is handling a call report from one side can also correspond to a call report from the other. Thereby, since it can respond quickly to the call request from the elevators 11 and 12 of the same building 1, it can move to the response | compatibility of the call request from the elevators 21 and 31 of the other buildings 2 and 3 smoothly.

  And when each operator 91-93 receives the contents of the call with the passengers of the elevators 11, 12, 21, 31 and dispatches a plurality of maintenance personnel, the dispatch of maintenance personnel can be appropriately shared for each dispatch base. Even if call requests from the elevators 11 and 12 of the large building 1 are concentrated in the monitoring center 5, it is possible to avoid a situation where many maintenance personnel are dispatched to only one building 1, and dispatch to other buildings 2 and 3. Sufficient personnel can be secured. Thereby, maintenance personnel can be dispatched efficiently to each dispatch base in a wide area disaster such as an earthquake. In this way, when a wide-area disaster such as an earthquake occurs, a call notification due to confinement of a plurality of elevators 11, 12, 21, 31 and the like that can occur at the same time can be quickly processed. The work efficiency can be improved.

  In addition, this embodiment mentioned above was described in detail in order to demonstrate this invention easily, and is not necessarily limited to what is provided with all the demonstrated structures. Further, a part of the configuration of an embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of an embodiment.

1-3 Building 11, 12, 21, 31 Elevator 112, 122, 212, 312 Monitoring device 4 Remote monitoring network (communication line)
DESCRIPTION OF SYMBOLS 5 Monitoring center 6 Receiving apparatus 7 Display call management apparatus 7A Call detection part 7B Call connection part 71 Call information management database 81-83 Console 81a-83a Display apparatus 81b-83b Call apparatus

Claims (1)

Via a plurality of elevators, a plurality of monitoring devices that detect abnormality of each of the elevators and report the abnormality, and perform a call notification in response to a call request from each of the elevators, via each monitoring device and a communication line A monitoring center connected to and receiving each abnormality report and each call notification from each monitoring device and corresponding to each of the abnormality notification and each call notification. In the elevator call management device for managing a call between each elevator and the call device, having a call device for connecting a call with each elevator when the call notification is received from
When the monitoring center receives the call notification from the monitoring device, among the plurality of elevators, another elevator installed in the same facility as the elevator that transmitted the call notification, and a call between the call device A call detector that detects the connection of
When a call connection between the other elevator and the call device is detected by the call detection unit, a call with the elevator of the transmission source is made to the call device to which a call with the other elevator is connected. A call management device for an elevator comprising a call connection unit for connection.