JP2014075704A - Solitary person support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To be able to support a solitary person's life by people in various fields in an aging society, minimize costs, and allow a solitary person to make a support request with simple operation.SOLUTION: A solitary person support system consists of: support request side terminals 1A, 2A, 3A with a display on the support requestor side through a communication network 200A; and support provider side terminals 1B, 2B, 3B with a display on the support provider side which receives the support request. When a support requestor presses any of switches classified according to support request contents, the support providing side terminal to be connected is selected from among a plurality of registered support providers and connection is sequentially attempted in accordance with the specified priority. When the support request side terminal is connected to any of the plurality of support provider side terminals, the support requestor can talk with the support provider.

Description

    The present invention makes it easy to request assistance from members of a support group by simply pressing a switch for an individual living alone (an elderly person living alone, a sick person, or a disabled person) using an Internet network, a general-purpose personal computer, or a videophone software. It is about the system.

    In recent years, the number of nuclear families has increased, and the number of elderly people and persons with disabilities have become solitary, making it difficult for them to go out and shopping, and solitary death has become a major social problem. Therefore, a system where the solitary person can easily ask for assistance from support providers (volunteers, retail stores, nursing care facilities, etc.), can confirm safety, and social security costs are increasing year by year. Offer is desired.

    In the prior art, a bidirectional communication system using an Internet network or the like has been widespread. There is already a technology that can be used as a videophone system by installing a camera, a speaker and a microphone on a personal computer. Using such a system, it is possible to confirm the safety of living alone and to establish smooth communication.

    Japanese Patent Laid-Open No. 2002-33845 also discloses a system in which a public service desired by an elderly person or a physically handicapped person can be received from a public institution using the interactive videophone system which is the above technique. .

    Furthermore, in Japanese Patent Application Laid-Open No. 2012-23682, a product order can be easily made by inputting while viewing an input screen displayed on a television.

    However, in Japanese Patent Laid-Open No. 2002-33845, support can be requested face-to-face, but it is necessary to set up a response center and have a staff resident, and it may be difficult to provide a service in a local government with severe finances.

    On the other hand, in Japanese Patent Laid-Open No. 2012-23682, when an input operation is performed on a television input screen, even a touch panel input requires a plurality of switch pressing operations. It is difficult for those who use it.

JP 2012-23682 A JP 2002-33845 A

    The present invention is intended to solve the above-described problems, and even if a person is not good at operating electronic devices, the support requester can easily support the support provider using the bidirectional communication system. The challenge is to make it possible to seek

    In order to solve the above-mentioned problem, the invention according to claim 1 is a communication line network, a plurality of support request side terminals with a display that can be connected to the communication line network, and a display that can be connected to the communication line network. A plurality of support providing side terminals, and the support requesting side terminal can connect to the support providing side terminal via the communication line network to perform two-way communication and receive a desired service. In the person support system, the support request side terminal communicates data including an image and sound with the support provider side terminal through the communication network, an input means for receiving an input of the support requester, and the input When the means accepts the input signal, the communication means sends a connection signal to one of the plurality of support providing side terminals, and the support providing side terminal responds to the connection signal at a predetermined time. If no response is received, the control requesting terminal sends the connection signal to the next support providing terminal, and the support requesting terminal and the support providing terminal when the support providing terminal can be connected. The support providing side terminal comprising: a communication unit that communicates with the support requesting side terminal via the communication line network; and the connection signal received by the support providing side terminal comprising: Then, calling the previous term support provider, receiving means for receiving a signal from the support requester, and a support requesting terminal that has sent the connection signal by the communication means when the receiving means receives a support request from the support provider, Control means for connecting, and call means for making a call between the support providing side terminal and the support requesting side terminal with an image and voice when the support requesting side terminal can be connected. It is characterized in.

    According to a second aspect of the present invention, in the single person support system according to the first aspect, the input unit includes a plurality of input units divided according to the contents of the support request, and the control unit includes the plurality of input units. The support providing side terminal that determines the content of the support request received according to the type of the input unit received among the input units, and preferentially connects among the plurality of support providing side terminals according to the content of the support request It is characterized in that the connection is tried in order according to the specified priority order.

    According to the configuration of the first aspect of the present invention, the telephone call means and the control means can be configured by a commercially available personal computer on the support requester side and the support provider side. Since the support requester attempts to connect the support request directly to the support provider by the control means without going through the management computer, it is possible to construct an inexpensive system that does not require a management center or the like to be resident on the staff. Further, the present invention provides a single person support system in which the support requester can make a support request with only a simple input operation by pressing down the switch, which can reduce unnecessary labor and the psychological burden of the support requester. be able to.

According to the second aspect of the present invention, since the priority of designating the support provider can be changed by the control means by the control means by the control means, the support provider that is desired to be preferentially connected depending on the support contents. The support requester's preference can be met as needed, such as when he / she is present or when anyone is okay.

It is a block diagram of a single person support system. It is a structure of a single person support system, and a detailed view. It is explanatory drawing which showed the switch box detail of the single person support system. It is a process classification | category flowchart at the time of switch press of a single person support system. It is a flowchart of the calling method of the support provider of a single person support system. It is a flowchart of the sequential calling method of a single person support system. It is a flowchart of the random number calling method of a single person support system. It is a software general | schematic flowchart of a single person support system.

    Hereinafter, embodiments of the present invention will be described with reference to the illustrated examples. It is an object of the present invention to provide a simple and inexpensive system configuration for the support requester who wants to send a support request at a single person's home and the support provider who wants to provide support. The purpose is that the support requester and each of the support providers are connected to a personal computer equipped with a camera, a microphone, and a speaker via the Internet, and the support requester is connected to the personal computer without going through a management computer. This was realized by operating the input unit and calling the support provider directly.

    Further, when the support requester calls the support provider, the purpose of changing the calling method according to the support content is realized by providing a support provider list in the control means and by specifying priority.

First, an embodiment of the present invention will be described. FIG. 1 is a block diagram showing the configuration of a single person support system according to an embodiment of the present invention. First, the overall configuration of the system will be described. As shown in the figure, the single person support system in this example is a support providing terminal 1B, 2B, 3B, which is set up by the support provider such as a welfare care group, a retail store or a volunteer group in the area where the single person lives.・ Communication network 200A
Are connected to the support requester side terminals 1A, 2A, 3A... Installed by the support requester such as a solitary person.

    Next, each part of the system will be described. The support requester side terminal 1A includes a communication unit 20d, an input unit 20e, a control unit 20a, a call unit 20b, and a display unit 20c. The support provider side terminal 1B includes a communication unit 20dB, a reception unit 20fB, a control unit 20aB, a call unit 20bB, and a display unit 20cB.

    2 (A) detects that the call means 20b is a microphone, a speaker, a camera, the display means 20c is a liquid crystal monitor, a television, etc., and the control means detects that the input means is pressed, Software S1 that calls the support providing personal computer 1B according to the call list L2 after creating the final call list L2 determined by a method specified from the registered supporter list L1 (using the call candidate C1 during the generation). The communication means 20d is provided with a router or the like for communication connection with the communication network 200A.

    In FIG. 2B, the receiving means 20fB has a function of receiving a signal from the support requester, the calling means 20bB has a microphone, a speaker, a camera, etc., and the display means 20cB has a liquid crystal monitor, a television, etc. The communication means 20 dB is provided with a router or the like for communication connection with the communication network 200A.

    With reference to FIG. 3, the procedure for requesting support by the support requester 1A will be described. From the input means 20e, the support requester 1A presses a switch classified by support content. If you want to request assistance in an emergency, select the switch 100a, request 100b if you want to request shopping support, or select 100c if you want to request support for the other party. I can do it.

    Next, referring to FIG. 8, the software outline flow will be described. First, the switch monitoring process P100 is performed. Next, a classification process P101 is performed on the support content. Next, a calling method determination process P102 is performed. Next, creation of the call list L2 is started in process P103. Next, videophone software is called in process P104. Next, when there is no response from the support provider, in the next process P105, the support provider is set as a call target and the process returns to J100 again. When there is a response from the support provider, the support requester and the support provider start a call by videophone.

    First, referring to FIG. 4, the processing procedure when the input means 20e is pressed will be described. The control means 20a constantly monitors whether 100a, 100b, 100c, and 100d have been pressed. Whether or not the switch 100a is pressed is determined in the condition determination CB1, and if it is pressed, the emergency supporter is called in the process P1. In addition, it is determined whether or not the switch 100b is pressed in the condition determination CB2, and if it is pressed, calling of the support support person is started in the process P2. Further, it is determined whether or not the switch 100c is pressed in the condition determination CB3, and if it is pressed, calling of the talking partner is started in the process P3. Further, it is determined whether or not the switch 100d is pressed in the condition determination CB4, and if it is pressed, the call of the support provider is terminated in the process P4 or disconnected if the communication line is connected. The condition judgments CB1, CB2, CB3, and CB4 are repeatedly processed from J1 first.

    Next, referring to FIG. 5, the procedure for calling the support provider 1B from the supporter list L1 by a designated method will be described. Depending on the support contents, there are a method of calling as it is in the order of registration in the supporter list L1 (hereinafter referred to as sequential calling) or a method of calling in the calling order determined by random numbers (hereinafter referred to as random number calling). The supporter list L1 corresponding to the switches 100a, 100b, 100c, and 100d determines only the sequential call or random number call in advance. After executing the process P10 for reading the file contents of the supporter list L1 according to the pressed switch, it is determined in the condition determination CB11 whether the calling method is sequential, and if it is a sequential call, the support provider's list in the order of the supporter list L1. After creating the call list L2, a process P11 for calling the support provider is executed. Further, in the condition determination CB12, it is determined whether the random number calling method is used. If the random number call is made, a process P12 of calling the support provider after creating the support provider call list L2 in the order according to the random number instruction in the supporter list L1. Execute.

    Next, the sequential calling method will be described with reference to FIG. First, numbers are assigned in order from the top of the support provider list L1 registered in advance, the last is the maximum value Max, and a copy of the support provider list L1 is set as a call candidate C1. Next, a list in which the support provider is registered in order from the top of the call candidate C1 is called a call list L2, and the counter P is incremented by 1. The processes P23 and P24 are repeated until Max = P, and the call list L2 is completed in the process P25.

    Next, the random number calling method will be described with reference to FIG. First, numbers are assigned in order from the top of the support provider list L1 registered in advance, the last is the maximum value Max, and a copy of the support provider list L1 is set as a call candidate C1. Next, a number generated by generating a random number of the maximum value Max is set as n, and a list for sequentially registering the nth support provider x of the call candidate C1 corresponding to the n is set as a call list L2, and the maximum A value minus 1 from the value Max is replaced with the Max, and x is deleted from the call candidates. These processes P33, P34, P35, and P36 are repeated again from J31 until Max = 1, and the call list L2 is completed in process P37.

    The support provider calling process will be described. The support provider selected according to the calling method is called. If there is no response within a predetermined time, the next support provider is called. At this time, the contents of processing are displayed, and the anxiety of the support requester such as whether or not the personal computer is stopped is solved. This calling operation is repeated until the response from the support provider is received, or when the disconnection switch 100d is pressed, the call is ended.

    The purpose of selecting the calling method as described above is to promote long-term continuation of volunteers with fair calling frequency, such as when the support provider is assumed to be a volunteer.

    A specific example will be described. The support requester who wants to make a shopping request presses the switch 100b. Start calling in turn to those who are registered as shopping volunteer members. Since the support provider 1B has passed the call limit time without answering by absence, the next support provider call is started. When the next call is made to the support provider 2B and the user is at home, the support provider 2B can respond to the call received by the receiving means 20fB, and the support provider 2B has a response button of the videophone software. Press to start the call. Then, the support requester and the support provider talk to each other, listen to the contents of shopping, and the support provider writes down the contents, makes a purchase at a support group market, and delivers the shopping to the support requester. At this time, if a system for collecting shopping points at the supermarket of the support group is established, it will be a plus for both support volunteers and support companies, and the possibility of an increase in support volunteers will increase.

    The most distinctive feature of this invention is that if you are in a physical condition where you can't go out shopping in your daily life, there is no supermarket nearby and you need to go far away by car, but you cannot drive a car. If you want to receive shopping support, or want to support someone who is alone because you are a single person, in these cases, even if you are unfamiliar with electronic devices, you can easily operate the videophone software. The necessary support provider can be called by pressing the button a number of times. And since you can face-to-face using a videophone, you can make a simple remote listening support request system that requires no subsequent operations.

    Further, the present invention has a wide range of applications as long as the single person support system can prepare an Internet environment such as a commercially available personal computer and a simple TV camera. For example, as the number of aging households increases, elderly couples, people with disabilities, or singles who want to ask for support for shopping, etc., support volunteers, elderly care facilities, local retail stores that can deliver homes, etc. Can be assumed. Volunteers who talk to save isolated people can also recruit volunteers even beyond the region.

1A, 2A, 3A Support requester terminal 1B, 2B, 3B Support provider terminal 10a Support requester side personal computer 10b Support requester side camera 10c Support requester side microphone 10d Support requester side speaker or headphone 10e Support requester side monitor 10aB Support provider side personal computer 10bB Support provider side camera 10cB Support provider side microphone 10dB Support provider side speaker or headphone 10eB Support provider side monitor 20a Support requester side control means 20b Support requester side call means 20c Support requester Side display means 20d support requester side communication means 20e support requester side input means 20aB support provider side control means 20bB support provider side call means 20cB support provider side display means 20dB support provider side communication means 20fB support provider side Consultation means 100a Switch a (On Force part a)
100b Switch b (Input part b)
100c switch c (input section c)
100d switch d (input section d)
200A Internet network L1 supporter list C1 call candidate L2 call list

Claims (2)

  The support request side comprising: a communication line network; a plurality of support request side terminals with a display connectable to the communication line network; and a plurality of support providing side terminals with a display connectable to the communication line network. In a single person support system in which a terminal connects to the support providing side terminal via the communication line network to perform bidirectional communication and can receive provision of a desired service, the support request side terminal receives images and sounds. Communication means for communicating data including the data to the support providing side terminal through the communication line network, input means for receiving an input of a support requester, and the plurality of support provision by the communication means when the input means receives an input signal When a support signal is transmitted to one of the side terminals and the support providing side terminal does not respond to the connection signal within a predetermined time, the next support providing side terminal The support providing side comprising: control means for transmitting a connection signal to the support providing side terminal; and a call means for making a call between the support requesting side terminal and the support providing side terminal with an image and voice when the support providing side terminal is connected. The terminal communicates data including images and sound with the support requesting side terminal through the communication line network, and when receiving the connection signal, the terminal calls the support provider and receives a signal from the support requester. A receiving unit, a control unit that connects the support requesting terminal that has transmitted the connection signal by the communication unit when the receiving unit receives a support request from a support provider; and A solitary person support system comprising: a calling means for making a call between the support providing side terminal and the support requesting side terminal using an image and a voice.   2. The single person support system according to claim 1, wherein the input unit includes a plurality of input units divided according to the content of the support request, and the control unit receives an input unit received from the plurality of input units. The content of the support request received according to the type of the support request is determined, and the support providing side terminal to be preferentially connected is selected from among the plurality of support providing side terminals according to the content of the support request, and according to the designated priority order Single person support system characterized by trying connection in order.