JP2957868B2 - Health care system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a health care system which responds to and responds to an emergency call from a home user or the like.

[0002]

2. Description of the Related Art Conventionally, home health care systems have been proposed and put to practical use in specific areas. This system regularly checks the health status of users such as sick and elderly people at home, receives consultation from users, and in case of emergency, sends cooperating members to the user's home in response to contact from the user. Processing such as dispatching is performed.

[0003] In such a system, the emergency call is a very important system. Therefore, a home user is provided with a pendant emergency transmission device, a plurality of emergency call lines are prepared, and an administrator is stationed to deal with emergency calls.

[0004] Here, when an emergency call is received from a user by telephone, depending on the content of the emergency call, it is often better for a person near the user's house to run to the user's house. The healthcare system assumes this case,
The contact information of the neighborhood cooperator and security company is registered.
Therefore, when an emergency call is received, based on these data, it is possible to contact a cooperator or a security company in the vicinity of the user and have them rush to the user's house. In addition, such contact with a cooperator or the like is usually performed after the emergency call is temporarily disconnected.

[0005] Such a health care system is
It is described in, for example, Japanese Patent Application Laid-Open No. 5-153271 filed by the present applicant.

[0006]

However, it is worrisome for the user to hang up the emergency call without knowing who will run and how long. Therefore,
In such a case, leave the emergency call phone in a call state and contact the cooperator etc. with another phone,
The result will be communicated to the user.

However, in such an operation, it is necessary to pick up another telephone and dial the telephone number of a cooperator or the like, and there is a problem that the operation is complicated. In addition, the telephone number of the cooperator etc. is displayed on the screen or the like in the system that accepts the emergency system, but it is not necessarily the case that other telephones are nearby, and note down the phone number and cooperator name, There was also a problem that I had to make a phone call after seeing this.

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and has as its object to provide a health care system in which an emergency call can be put on hold and a telephone call can be made with a cooperator.

[0009]

SUMMARY OF THE INVENTION The present invention provides a common telephone for receiving an emergency call from a user and making an emergency call with the user, a holding means for holding the emergency call with the common telephone, When an emergency call is put on hold, a contact display means for displaying the emergency contact information of the user who made the emergency call, and when the emergency call is put on hold, the emergency contact is displayed based on the displayed emergency contact information. Contact calling means for making a call to the time contact and making a call using the common telephone, and capable of contacting the emergency contact of the user during an emergency call with the user using the common telephone It is characterized by.

[0010]

The telephone can be put on hold while an emergency call is being made by the common telephone, and an emergency contact such as a cooperator can be called using the common telephone. This call can be made based on the displayed emergency contact telephone number. Therefore, it is possible to contact the emergency contact without using another telephone. In addition, since it is possible to return to the telephone by the emergency call after that, it is possible to inform the user of who will rush to the user's house without disconnecting the telephone.

[0011]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the overall configuration of the health care system. Emergency call receiving center 10
Is connected to a telephone network 11, and a plurality of home terminals 12 as emergency notification devices are connected to the telephone network 11.
Also, a doctor's phone 14 and a cooperator's or security company's phone 15 are connected. Therefore, in an emergency, the user can make an emergency call by calling the emergency call receiving center 10 from the home terminal 12 via the telephone network 11.

The emergency call receiving center 10 includes a multiplex receiving device (multi-channel controller; hereinafter, referred to as MCC) 16 for controlling connection to a plurality of telephone lines,
It comprises a host computer 17 and a common telephone 18 connected thereto. This host computer 17
Controls the operation of the MCC 16 and stores data and the like about the user, and performs various displays. The common telephone 18 is for making telephone calls.

FIG. 2 shows a detailed configuration of the MCC 16 in this embodiment. In this example, the MCC 16 has four telephone lines 21 (21-1, 21-2, 21-3, 21-2).
-4) is connected. The four telephone lines 21 correspond to the corresponding line management units 22 (22-1, 22-2,
22-3, 22-4). Since the four line management units 22-1, 22-2, 22-3, and 22-4 have the same configuration, only one line management unit 22-1 is shown in the drawing.

The line manager 22 includes a ringer detector 23, a modem 24, a line control CPU 25, and three relays 3.
1, 32, and 33. And the relay 33
A changeover switch, one end of which is connected to the telephone line 21, which is connected to either the relay 31 or the external telephone 41. The relay 32 is an on / off switch, and the other end of the relay 31 is connected to a line 34.
Therefore, the telephone line 21 is connected to the line 34 via the relays 33 and 31.

The ringer detector 23 is connected to the telephone line 21 and detects a call signal on the telephone line 21. The relay 32 is an on / off switch, one end of which is connected to the relay 33 and the other end of which is connected to the modem 24. Then, the modem 24 is connected to the telephone line 21 via the relays 32 and 33.

The ringer detector 23 and the modem 24
Is connected to the line control CPU 25, and
The PU 25 recognizes the detection result of the ringer detection unit 23 and controls the signal transmission of the modem 24. Further, relays 31, 32, and 33 are also connected to the line control CPU 25, and the line control CPU 25 controls the operations of the relays 31, 32, and 33. The connection between the line control CPU 25, the modem 24, and the relays 31, 32, and 33 is performed by a data bus 35, and the modem 24, the relay 3
1, 32 and 33 are PIO (parallel input / output interface) and SIO (serial input / output interface)
Are connected to the data bus 35 via the like.

Line 3 which is an output from each line management unit 22
After being combined into one, they are connected to the common telephone 18 via a relay 42 which is an on / off switch. Therefore, the external telephone can be used by using the common telephone 18. Further, an off-hook detection unit 43 is connected to the common telephone 18, where the off-hook of the common telephone 18 is detected. The off-hook detection unit 43 is connected to a notification control CPU 44, and the off-hook of the common telephone 18 is recognized by the notification control CPU 44. The relay 42 is connected to the notification control CPU 44, and the notification control CPU 44 controls the switching of the relay 42.

The data bus 35 of the line management unit 22
Are connected to the notification control CPU 44 via the data bus 45. Therefore, data is exchanged between the notification control CPU 44 and the line control CPU 25. In the figure, the data buses are described as being connected as they are, but since they are managed by different CPUs, they are actually connected via a data buffer or the like. Further, the host computer 17 is connected to the data bus 45, and performs various processes for emergency notification and necessary display.
The display is performed on the display device 17a.

Next, the operation of the embodiment will be described with reference to FIG. First, in the standby state, the relay 33 connects the telephone line 21 to the external telephone 41. Also, relay 3
2, 31, and 42 are normally off. Therefore, when the user makes an emergency call, a ringing tone is generated in the external telephone 41. On the other hand, the ringing tone of the emergency call is detected by the ringer detector 23 (S1),
This information is provided to the line control CPU 25, and the line control CPU 25 transmits this information to the notification control CPU 44. The notification control CPU 44 transmits this to the host computer 17, and the host computer 17
A indicates that an emergency call has been made. For example, as shown in FIG. 4, a message "Please pick up the handset which received the report from the home adapter" is displayed, and an emergency car is displayed in the telephone display in the telephone display column on the upper right. A predetermined sound is generated (S2). In response, the operator (administrator) of the host computer 17 picks up the common telephone 18 (goes off-hook) after clicking the "OK" display on the screen according to the message.

The off-hook of the common telephone 18 is detected by an off-hook detection unit 43, and the notification control CPU 44
Thereby, the telephone line 21 and the common telephone 18 are connected. That is, the relay 42 and the relay 31 are turned on, and the relay 33 is connected to the relay 31 from the external telephone 41 side.
Switch to the side. In this way, the common telephone 18 is connected to the home adapter that has made an emergency call, and the operator uses the common telephone 18 to talk with the user who made the emergency call (S4). At this time, on the display device 17a, as shown in FIG. 5, previously stored data on the user who made the emergency call is displayed. Therefore, the administrator can talk with the user while referring to the data.

When the user requests an emergency dispatch to the user's house by this call, the manager asks a cooperator near the user's house to rush to the user's house. I have to get it. And I want to let you know who can go to the user's home as soon as possible. Therefore, the operator
Click the emergency car in the telephone display column. Thus, the details of the telephone line are displayed as shown in FIG. That is, the line for which the emergency call was made is sent to the common telephone 18.
A message indicating that you are talking to the (handset) will be displayed. In this display, buttons for processes of “connect to external telephone”, “hold telephone line”, and “disconnect telephone line” are also displayed. Therefore, a desired process can be selected by clicking one of these buttons. Note that by clicking the “close” button, the display of the details started by clicking the emergency car can be ended.

To contact a cooperator or the like, the user clicks "hold telephone line". As a result, the emergency call is suspended. Specifically, the notification control CPU 44 controls the relay 31 via the line control CPU 25,
By controlling the relay 32, the relay 32 is turned on, the relay 31 is turned off, the connection between the telephone line 21 and the common telephone 18 is cut off, and the emergency call is suspended by connecting to the modem 24.

As a result, the screen shown in FIG. 5 is displayed again, and a desired emergency contact is selected on this screen.
In this example, collaborators 1, 2, 3,
Security companies, public health nurses and public welfare officers are listed. Then, by clicking this one, the details of that person are displayed. Here, the response time of the person (the time for responding to the request) is also displayed. If the response time does not match the current time, no call is made here. Also,
In this example, as shown in FIG. 5, when nothing is selected, the cooperator 1 is displayed.

Then, in this state, by clicking on the telephone number of cooperator 1, a call is made to that telephone number. That is, in response to the click of the telephone number, the host computer 17 notifies the notification control CPU 44 of the command for the transmission control, and the notification control CP
U44 makes a call to cooperator 1 using a vacant line. Specifically, the line management CPU 25
Is switched to the relay 32 side, and the telephone line 21 is connected to the modem 24 by the relay 32. Then, in this state, the modem 24 sends a DTMF signal corresponding to the telephone number of the cooperator 1 to the telephone line 21. At this time, as shown in FIG. 7, the display device 17a displays that dialing is in progress. It should be noted that which telephone line 21 is used to make a call may be determined in advance.

As a result, a call is made to the cooperator 1, and when the cooperator 1 picks up the telephone, a line is connected to the cooperator 1 and a call is made (S7). At this time,
As shown in FIG. 8, the fact that a call is being made through the third telephone line 21 is displayed in the telephone display column.

Here, when it is determined that the line is not connected or that the cooperator 1 cannot go to the user's house as a result of the telephone call, the telephone in the telephone display column is clicked. As a result, as shown in FIG. 9, details of the telephone line are displayed, and by selecting disconnection of the telephone line, the telephone is terminated and a call can be made with another cooperator, security company, or the like. . The telephone can be put on hold or connected to the external telephone 18.

Next, by clicking on the emergency car in the telephone display section, details about the emergency call are displayed as shown in FIG. Since this display includes a message such as "Connect to external handset (external telephone 41)", "Connect to main unit handset (common telephone 18)", "Telephone line disconnection", etc. By selecting "", each relay is controlled (S8), and it is possible to talk again with the user of the held emergency call (S9). Specifically, the notification control CPU 44 turns on the relay 42 and turns on the relay 31 via the line control CPU 25.

Then, the user is notified that the cooperator 1 rushes to the user's house or the like, the line is disconnected (S10), and the process is terminated. That is, by connecting the relay 33 to the on-hook external telephone 41, the connection with the telephone line 21 is disconnected.

As described above, according to the present embodiment, while a call is being made by an emergency call, this call can be put on hold, and another common member can be called using the common telephone 18. . The call can be made by clicking on the telephone number in the data of the cooperator or the like displayed on the display device 17a. Therefore, it is possible to call an emergency contact without using another telephone.

[0030]

As described above, according to the health care system according to the present invention, while a call is being made by emergency call using the common telephone, the call is put on hold and the common telephone 18 is used. You can call emergency contacts such as collaborators. This call can be made based on the displayed telephone number of the cooperator or the like. Therefore, it is possible to contact the emergency contact without using another telephone.
In addition, since it is possible to return to the telephone by the emergency call after that, it is possible to inform the user of who will rush to the user's house without disconnecting the telephone.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a system.

FIG. 2 is a block diagram illustrating a detailed configuration of an MCC.

FIG. 3 is a flowchart illustrating an operation.

FIG. 4 is an explanatory diagram showing a display at the time of receiving an emergency call.

FIG. 5 is an explanatory diagram showing a display at the time of a call for an emergency call.

FIG. 6 is an explanatory diagram showing a display of details of a telephone line.

FIG. 7 is an explanatory diagram showing a display when making a call to an emergency contact.

FIG. 8 is an explanatory diagram showing a display during a call with an emergency contact.

FIG. 9 is an explanatory diagram showing a display of details of a telephone line.

FIG. 10 is an explanatory view showing a display of details of an emergency call.

[Explanation of symbols]

 Reference Signs List 10 Emergency call reception center 12 Home terminal 16 MCC 17 Host computer 18 Common telephone 21 Telephone line 23 Ringer detector 25 Line control CPU 31, 32, 33, 42 Relay 44 Report control CPU

────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Takeshi Shinohara 2-5-5 Keihanhondori, Moriguchi-shi, Osaka Sanyo Electric Co., Ltd. (56) References JP-A-7-74844 (JP, A) Kaihei 3-254268 (JP, A) (58) Fields investigated (Int. Cl. ⁶ , DB name) H04M 11/00 G06F 17/60

Claims (1)

(57) [Claims] 1. A common telephone for receiving an emergency call from a user and making an emergency call with the user, holding means for holding the emergency call by the common telephone, and an emergency call at least when the emergency call is held. Contact display means for displaying the emergency contact information of the user who made the call; and, with the emergency call on hold, calling the emergency contact based on the displayed emergency contact display, A healthcare system comprising: a contact telephone means for making a call using a common telephone; and an emergency contact for the user during an emergency call with the user using the common telephone.