CN111050308A - Old communication service system - Google Patents

Abstract

The invention discloses an old people communication service system, which is invented for solving the problem that old people cannot be rescued in time. The method comprises the following steps: a communication terminal and a service system; the communication terminal at least comprises a service request key, and dialing the service request key can send a service request to the service system through the communication network; and the service system is used for receiving the service request and providing related services. By adopting the structure, the communication terminal not only can directly communicate with the service system through the service request key on the communication terminal so as to help the old people to deal with emergency situations, but also can provide various services for the old people, such as: mobile phone positioning, medical service, timing reminding, consultation service, 110, 120 and 119 emergency rescue service and the like.

Description

Old communication service system

Technical Field

The invention relates to a communication service system for the old.

Background

With the increase of workers out, more and more old people need to live at home independently. Therefore, the problem of how to ensure the normal life of the old and the emergency rescue becomes a problem to be considered by people.

Although the existing communication modes are diversified, such as mobile phones, fixed phones, short messages, network chatting and the like, the existing communication modes hardly help the old. Especially, it is impossible to meet the emergency such as sudden illness, getting lost when going out, etc.

Disclosure of Invention

In order to overcome the above defects, the present invention aims to provide a communication service system for the elderly, which is simple to use and convenient to operate.

In order to achieve the above object, the communication service system for old people of the present invention comprises: a communication terminal and a service system; wherein the content of the first and second substances,

the communication terminal at least comprises a service request key, and the communication terminal dials the service request key and can send a service request to the service system through a communication network;

and the service system is used for receiving the service request and providing related services.

In particular, the service request key is a distress call service request key, and the distress call service request key is used for sending distress call request service to the service system.

In particular, the communication terminal may be: mobile phone, fixed phone, personal computer, WAP handset or PDA.

In particular, the communication network is a wired communication network or a wireless communication network.

In particular, the service system described above comprises at least: the system comprises a secretary module, a call center module, an external interface, a life service module and a basic data resource module; wherein the content of the first and second substances,

the secretary module is used for receiving a service request sent by the communication terminal through a communication network and transmitting data to the external interface, the life service module and the basic data resource module through the call center according to the type of the request;

the call center module is used for transmitting data between the secretary module and the external interface, the life service module and the basic data resource module;

the basic data resource module is used for providing geographic information, user information, current affair news, advertisements, GPS information or information of emergency units;

an external interface for communicating with an interface provided by a hospital, telecommunications, bank, or lifestyle service provider;

and the life service module is used for providing emergency help-seeking service, priority registration service, mobile communication service, timing reminding service, information issuing service or electronic account service.

By adopting the structure, the communication terminal not only can directly communicate with the service system through the service request key on the communication terminal so as to help the old people to deal with emergency situations, but also can provide various services for the old people, such as: mobile phone positioning, medical service, timing reminding, consultation service, 110, 120 and 119 emergency rescue service and the like.

Drawings

Fig. 1 is a schematic structural diagram of an embodiment of an elderly communication service system according to the present invention.

Fig. 2 is a flowchart of a distress call service request in the old people communication service system of the present invention.

Detailed Description

The invention will be further described with reference to the accompanying drawings.

As shown in fig. 1, the communication service system for the elderly people of the present invention includes: a communication terminal and a service system; wherein the content of the first and second substances,

the communication terminal at least comprises a service request key, and the communication terminal dials the service request key and can send a service request to the service system through a communication network; the communication terminal may be: mobile phone, fixed phone, personal computer, WAP handset or PDA. The communication network is a wired communication network such as the existing fixed telephone communication network, the existing cable television network, or a wireless communication network such as the existing GPS, GPRS, CDMA, or the like.

And the service system is used for receiving the service request and providing related services.

In order to facilitate the old people to ask for help in time when encountering an emergency, the service request key is a distress call service request key and is used for directly sending distress call request service to a service system.

Wherein, the process of sending the distress request service to the service system through the communication terminal is as follows: as shown in fig. 2, the elderly press the distress call request key on the communication terminal twice at intervals (for example, press twice within 10 seconds) to determine the distress call request; after receiving the determined help-calling request service, the service system starts voice service so as to determine the help-calling type of the relevant condition of the user; if the terminal user can not normally talk, the system opens the high-frequency sound or special signal of the communication terminal through the communication network, so that the emergency personnel can conveniently assist in positioning through the receiving equipment. When the voice service is started, the GPS positioning system is utilized to accurately position the client position according to the client information and the position of the mobile terminal, and relevant database data of a terminal user, including registered residential addresses, common contacts, the existing medical history and the like, are automatically called out by the system according to needs and communicated with an emergency center through an external interface.

The service system at least comprises: the system comprises a secretary module, a call center module, an external interface, a life service module and a basic data resource module; wherein the content of the first and second substances,

the secretary module is used for receiving a service request sent by the communication terminal through a communication network and transmitting data to the external interface, the life service module and the basic data resource module through the call center according to the type of the request;

the call center module is used for transmitting data between the secretary module and the external interface, the life service module and the basic data resource module;

the basic data resource module is used for providing geographic information, user information, current affair news, advertisements, GPS information or information of emergency units;

an external interface for communicating with an interface provided by a hospital, telecommunications, bank, or lifestyle service provider;

and the life service module is used for providing emergency help-seeking service, priority registration service, mobile communication service, timing reminding service, information issuing service or electronic account service. Wherein the content of the first and second substances,

the priority registration service is such that: the old people press a service request key to make an appointment with a call center, the call center is responsible for confirming priority with a hospital where the old people need to see a doctor and helping the old people to register, the appointment number is informed to the old people, the old people can register at a special window as long as the old people see a doctor in the hospital and show 'related identity authentication of an old communication service system', the identity (means such as a photo, an identity card, an old communication service system, a medical card and the like) is confirmed on a computer by the hospital, and the old people can enter each department preferentially to see the doctor.

The mobile telephony service is such that:

the old man presses the service request key in advance to contact with the call center, sets a self address list (30 contact persons) in the service system, and if the old man needs to contact with the contact persons, the old man only needs to press the service request key and is transferred to the telephone of the person the old man wants to contact by the call center.

The timed alert service is such that:

the old people (or the direct relatives on the address list thereof) contact with the call center in advance to make items for reminding at regular time, the service system automatically sends reminding information to the mobile terminal of the old people on time, the terminal displays the information in a text or voice prompting mode, and the old people can know the customized reminding items in real time by pressing a blue key.

The information distribution service is such that:

the platform regularly sends current news, advertisement and other contents to the terminal of old man at regular time, and the terminal shows information in the mode of characters or voice prompt, and the old man can directly press the blue key to watch and listen. When sending information, the platform can selectively send according to the grasped information data of the client.

The electronic account service is such that:

by combining the technical support of a bank providing an electronic account, the old people only need to press a service request key to contact with a service system, the financial condition of the old people in the bank can be mastered at any time, the old people can pay the expenses in daily life through a terminal or the service system, and the service system can send each detailed bill with voice prompt to the old people regularly and timely.

Furthermore, the system can provide life services for the old, for example, the old can contact a call center by pressing a service request key to provide life service requirements, the call center can contact a unit for providing life services according to the requirements of the old, the unit can provide life services for the old, and the service condition and the service quality can be mastered in time. The life service contents mainly include: the system comprises goods delivery shopping, small workers and nurses, electric appliance maintenance, taxis, collective travel, legal consultation, discount dining, old lecture halls, old nursing training and the like.

In summary, with the above structure, when the elderly encounter an emergency, such as an emergency disease, going out to get lost, etc., the service system is connected by pressing the call for help service request key, so that the service system can contact the relevant emergency rescue departments, such as 110, 120, 119, etc., in time according to the current situation of the elderly, and simultaneously provide the information stored in the system, such as the home address, the medical history, the allergy history, etc., to the rescue departments as a reference. Furthermore, the old people can be informed of their family members through preset information when receiving help.

Claims (5)

1. An old people communication service system, comprising: a communication terminal and a service system; wherein the content of the first and second substances,

the communication terminal at least comprises a service request key, and the communication terminal dials the service request key and can send a service request to the service system through a communication network;

and the service system is used for receiving the service request and providing the service.

2. The communication service system for old people as claimed in claim 1, wherein the service request key is a call for help service request key for sending a call for help request service to the service system.

3. The geriatric communication service system according to claim 1 or claim 2, wherein the communication terminal is configured to: mobile phone, fixed phone, personal computer, WAP handset or PDA.

4. The geriatric communication service system according to claim 1 or claim 2, wherein the communication network is a wired communication network or a wireless communication network.

5. The geriatric communication service system of claim 1, wherein the service system comprises at least: the system comprises a secretary module, a call center module, an external interface, a life service module and a basic data resource module; wherein the content of the first and second substances,

the secretary module is used for receiving a service request sent by the communication terminal through a communication network and transmitting data to the external interface, the life service module and the basic data resource module through the call center according to the type of the request;

the call center module is used for transmitting data between the secretary module and the external interface, the life service module and the basic data resource module;

the basic data resource module is used for providing geographic information, user information, current affair news, advertisements, GPS information or information of emergency units;

an external interface for communicating with an interface provided by a hospital, telecommunications, bank, or lifestyle service provider; and the life service module is used for providing emergency help-seeking service, priority registration service, mobile communication service, timing reminding service, information issuing service or electronic account service.

Images