JP2014041604A - Information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable sent-to-pick-up of a taxi without intervening a call center.SOLUTION: For example, a user terminal 13-1 associates a call instruction to a taxi with positional information of an own machine so as to transmit them to a server 11. The server 11 generates a request in accordance with the call instruction, and transmits the request together with the positional information of the user terminal 13-1 to each of a plurality of taxi terminals 12-1 to 12-N. The server 11 determines, when receiving an answer indicative of an approval to the request from at least one of the plurality of taxi terminals 12-1 to 12-N, a taxi to which sent-to-pick-up is requested, and transmits a determination content to the taxi terminals 12-1 to 12-N and the user terminal 13-1.

Description

  The present invention relates to an information processing system that enables a taxi to be picked up without going through a call center, for example.

Conventionally, dedicated telephones for taxi calls have been installed in hospitals, public facilities, etc., and users who want to pick up a taxi can use this dedicated telephone to simply lift the handset without entering a telephone number. Call center can be called.
The call center operator (natural person) who receives the call gives an instruction to pick up a taxi that meets the user's wishes by radio or the like while interacting with the user.

  Due to dramatic progress in the information processing field in recent years, users who use such taxi pick-ups often hold mobile terminals such as mobile phones and smartphones. Therefore, taxi pick-up systems that call a call center using a mobile terminal that can be moved freely instead of a dedicated telephone fixed in a hospital or public facility have also appeared (see Patent Document 1).

JP 2010-61582 A

  However, the conventional taxi reception system requires the intervention of a call center (operator), and there is a problem that the operation cost of the call center is high.

  The present invention has been made in view of such circumstances, and an object thereof is to enable a taxi to be picked up without going through a call center.

In order to achieve the above object, an information processing system according to one embodiment of the present invention includes:
Sending and receiving information to and from the first terminal held by the user, the plurality of second terminals held by each of the plurality of candidates that can be requested by the user, and each of the first terminal and the plurality of second terminals An information processing system including a server that performs
The first terminal is
First receiving means for receiving a request instruction;
First position acquisition means for acquiring position information of the own machine;
First transmission control means for executing control for associating the request instruction received by the first reception means with the position information acquired by the first position acquisition means to transmit to the server;
With
The server
First reception control means for executing control for receiving the request instruction and the position information transmitted from the first terminal;
Generating means for generating a request when the request instruction is received under the control of the first reception control means;
Second transmission control means for executing control for transmitting the request generated by the generating means together with the position information of the first terminal to each of the plurality of second terminals;
Second reception control means for executing control for receiving an answer indicating approval of the request from at least one of the plurality of second terminals;
A determination unit that determines a request destination based on the reception order of the answers under the control of the second reception control unit;
Third transmission control means for executing control for transmitting the determination content of the determination means to the first terminal and the second terminal;
With
Each of the plurality of second terminals is
Third reception control means for executing control for receiving the request and the position information transmitted from the server;
First notification means for notifying the request and the position information received under the control of the third reception control means;
Second accepting means for accepting an instruction to accept the request;
An answer generating means for generating the answer when the acceptance instruction is accepted by the second accepting means;
Fourth transmission control means for executing control for transmitting the answer generated by the answer generation means to the server;
It is characterized by providing.

In this information processing system,
The first terminal is a user terminal held by the user who can be a taxi passenger;
The second terminal is a taxi terminal mounted on the candidate taxi,
The request is a taxi pickup,
Can be.

In this case, the determination unit of the server determines the taxi that has transmitted the answer received first under the control of the second reception control unit as a taxi to request a pickup,
be able to.

In this information processing system,
Each of the plurality of taxi terminals is
Second position acquisition means for acquiring position information of the own machine;
Fifth transmission control means for executing control for transmitting the position information acquired by the second position acquisition means to the server;
Further comprising
When the determination result that the first notifying unit requests the taxi on which the aircraft is mounted is transmitted from the server, the first notifying unit also notifies the position information of the user terminal,
The user terminal is
Informing the user of the determination content of the determination means of the server, and then, the second notification means of notifying the user of the location information of the taxi terminal requested to pick up,
The server
Sixth transmission control means may be provided, which transmits at least the position information of the taxi terminal that requested the pick-up to the user terminal, and transmits at least the position information of the user terminal to the taxi terminal that requested the pick-up.

  According to the present invention, a taxi can be picked up without going through a call center.

It is a figure which shows the structure of the taxi reception system which concerns on one Embodiment of the information processing system of this invention. It is a block diagram which shows the structure of the hardware of the server 11 among the taxi pick-up systems of FIG. It is a block diagram which shows the structure of the hardware of the taxi terminal 12 among the taxi reception systems of FIG. It is a block diagram which shows the structure of the hardware of the user terminal 13 among the taxi reception systems of FIG. It is a functional block diagram which shows the functional structure of the taxi pick-up system of FIG. FIG. 6 is an arrow chart for explaining a flow of processing up to determining a pickup target from a plurality of taxis in the taxi pickup system having the functional configuration of FIG. 5. It is a figure which shows an example of the registration screen displayed on the user terminal of FIG. 5 immediately after downloading application software. FIG. 8 is a diagram illustrating an example of a registration screen displayed on the user terminal in FIG. 5 when the “Yes button” on the screen in FIG. 7 is pressed. FIG. 9 is a diagram illustrating an example of a registration screen displayed on the user terminal in FIG. 5 when a “confirm button” on the screen in FIG. 8 is pressed. FIG. 6 is a diagram showing an example of a screen that is displayed on the user terminal of FIG. 5 when application software is executed and that accepts a taxi calling instruction by a user operation. It is a figure which shows an example of the screen displayed on the user terminal of FIG. 5, in order to alert | report to the user the determination content of the vehicle to-be-received object. It is a figure which shows an example of the screen displayed on the user terminal of FIG. 5, in order to alert | report a taxi situation for a vehicle to be picked up sequentially to a user. It is a figure which shows an example of the screen displayed on a user terminal, in order to alert | report to a user that the taxi targeted for an arrival has arrived at the user's present position. It is a figure which shows the structure of the ambulance acceptance system which concerns on another embodiment of the information processing system of this invention.

FIG. 1 shows the configuration of a taxi reception system according to an embodiment of the information processing system of the present invention.
The taxi pick-up system shown in FIG. 1 includes a server 11, N taxi terminals 12-1 to 12-N (N is an arbitrary integer value of 1 or more), and M cars (M is independent of N). User terminals 13-1 to 13-M having an arbitrary integer value of 1 or more are connected to each other via a predetermined network N such as the Internet.

The server 11 is managed by a company that provides taxi pick-up service, and controls the operation of the entire taxi pick-up system.
Each of the taxi terminals 12-1 to 12-N is configured by a tablet, a personal computer, or the like disposed inside each of the taxis T1 to TN. Hereinafter, when there is no need to individually distinguish each of the taxi terminals 12-1 to 12-N, they are collectively referred to as “taxi terminals 12”. When the taxi terminal 12 is called, it is called “Taxi T”.
The user terminals 13-1 to 13-M are configured by a smartphone, a mobile phone, a personal computer, etc. possessed by each of the users U1 to UM. Hereinafter, when it is not necessary to individually distinguish each of the user terminals 13-1 to 13 -M, these are collectively referred to as “user terminal 13”. When the user terminal 13 is called, it is called “user U”.

  As described above, the taxi reception system includes the user terminal 13 held by the user U who can be a passenger of the taxi T, the plurality of taxi terminals 12 mounted in each of the plurality of taxis T, the user terminal 13 and the plurality of taxi terminals. The server 11 which transmits / receives information with each of 12 is included.

FIG. 2 is a block diagram showing a hardware configuration of the server 11 in the taxi reception system of FIG.
The server 11 includes a CPU (Central Processing Unit) 21, a ROM (Read Only Memory) 22, a RAM (Random Access Memory) 23, a bus 24, an input / output interface 25, an output unit 26, an input unit 27, A storage unit 28, a communication unit 29, and a drive 30.

The CPU 21 executes various processes according to a program recorded in the ROM 22 or a program loaded from the storage unit 28 to the RAM 23.
The RAM 23 appropriately stores data necessary for the CPU 21 to execute various processes.

  The CPU 21, ROM 22, and RAM 23 are connected to each other via a bus 24. An input / output interface 25 is also connected to the bus 24. An output unit 26, an input unit 27, a storage unit 28, a communication unit 29, and a drive 30 are connected to the input / output interface 25.

The output unit 26 includes a display, a spray, and the like, and outputs various information such as images and sounds.
The input unit 27 includes a mouse, a keyboard, and the like, and inputs various information.
The storage unit 28 includes a hard disk, a DRAM (Dynamic Random Access Memory), and the like, and stores various data.
The communication unit 29 controls communication with other devices (mainly the taxi terminal 12 and the user terminal 13 in FIG. 1 in this embodiment) via the network N.

  A removable medium 41 is appropriately attached to the drive 30 as necessary. The program read from the removable medium 41 by the drive 30 is installed in the storage unit 28 as necessary. The removable medium 41 can also store various data stored in the storage unit 28 in the same manner as the storage unit 28.

FIG. 3 is a block diagram showing a hardware configuration of the taxi terminal 12 in the taxi reception system of FIG.
The taxi terminal 12 includes a CPU 51, a ROM 52, a RAM 53, a bus 54, an input / output interface 55, an input unit 56, a display unit 57, a storage unit 58, a communication unit 59, a GPS unit 60, a drive 61.

The CPU 51 executes various processes according to a program recorded in the ROM 52 or a program loaded from the storage unit 58 to the RAM 53.
The RAM 53 appropriately stores data necessary for the CPU 51 to execute various processes.

  The CPU 51, ROM 52, and RAM 53 are connected to each other via a bus 54. An input / output interface 55 is also connected to the bus 54. An input unit 56, a display unit 57, a storage unit 58, a communication unit 59, a GPS unit 60, and a drive 61 are connected to the input / output interface 55.

The input unit 56 includes, for example, a capacitance type or resistive film type position input sensor stacked in the display area of the display unit 57, and detects the coordinates of the position where the touch operation is performed. Here, the touch operation refers to a contact or proximity operation of an object (such as a user's finger or a touch pen) with respect to the input unit 56. Hereinafter, the position where the touch operation is performed is referred to as “touch position”, and the coordinates of the touch position are referred to as “touch coordinates”.
The display unit 57 includes a display and displays various images.
That is, in this embodiment, the input unit 56 and the display unit 57 constitute a touch panel.

The storage unit 58 includes a hard disk, a DRAM (Dynamic Random Access Memory), and the like, and stores various data.
The communication unit 59 controls communication with other devices (mainly the server 11 and the user terminal 13 in FIG. 1 in this embodiment) via the network N.
The GPS unit 60, based on GPS information acquired from a GPS (Global Positioning System) satellite, data indicating the current position of the taxi terminal 12 (taxi T), specifically, latitude, longitude, and altitude data ( These data are collectively referred to as “position information” hereinafter).

  A removable medium 71 is appropriately attached to the drive 61 as necessary. The program read from the removable medium 71 by the drive 61 is installed in the storage unit 58 as necessary. The removable media 71 can also store various data stored in the storage unit 58 in the same manner as the storage unit 58.

FIG. 4 is a block diagram showing a hardware configuration of the user terminal 13 in the taxi reception system of FIG.
The CPU 81 to the removable medium 101 in the user terminal 13 in FIG. 4 have basically the same functions and configurations as the CPU 51 to the removable medium 71 in the taxi terminal 12 in FIG. Therefore, these descriptions are omitted.

  FIG. 5 is a functional block diagram showing a functional configuration of the taxi reception system in FIG.

  In the CPU 21 (FIG. 2) of the server 11, as shown in FIG. 5, the position reception control unit 111, the call instruction reception unit 112, the request generation unit 113, the request transmission control unit 114, and the answer reception control unit 115. And the taxi determination part 116, the determination content transmission control part 117, and the boarding completion reception part 118 function. The functions of the position reception control unit 111 to the boarding completion reception unit 118 will be described later with reference to the arrow chart in FIG. 6 as appropriate.

  In the CPU 51 (FIG. 3) of the taxi terminal 12, as shown in FIG. 5, the opponent position acquisition unit 121, the own device position transmission control unit 122, the own device position acquisition unit 123, the request reception control unit 124, The notification unit 125, the request acceptance instruction reception unit 126, the answer generation unit 127, the answer transmission control unit 128, the determination content reception control unit 129, and the boarding completion processing unit 130 function. The functions of the counterpart position acquisition unit 121 to the boarding completion processing unit 130 will be described later with reference to the arrow chart in FIG. 6 as appropriate.

  In the CPU 81 (FIG. 4) of the user terminal 13, as shown in FIG. 5, the opponent position acquisition unit 131, the own device position transmission control unit 132, the call instruction reception unit 133, the own device position acquisition unit 134, The call instruction transmission control unit 135, the determination content reception control unit 136, and the notification unit 137 function. Note that the functions of the counterpart position acquisition unit 131 through the notification unit 137 will be described later with reference to the arrow chart in FIG.

FIG. 6 is an arrow chart for explaining the flow of processing up to determining a target to be picked up from among a plurality of taxis T in the taxi receiving system having the functional configuration of FIG.
In FIG. 6, only the taxi terminal 12-1 of the taxi T <b> 1 and the taxi terminal 12-2 of the taxi T <b> 2 are illustrated for convenience of explanation, but the flow of processing also when there are three or more taxis T Basically the same.

First, in order to implement the execution of the process of FIG. 6, the user U downloads dedicated application software to the user terminal 13.
FIG. 7 shows an example of a registration screen displayed on the user terminal 13 immediately after downloading the application software.
After visually recognizing the screen of FIG. 7 displayed on the user terminal 13, the user U presses a software button displayed as “Yes” (hereinafter referred to as “Yes button”) in order to start setting. Operate (touch operation).
FIG. 8 shows an example of a registration screen displayed on the user terminal 13 when the “Yes button” on the screen of FIG. 7 is pressed.
After the user U performs an operation (touch operation) for inputting his / her gender, a user presses a software button (hereinafter referred to as “confirm button”) displayed as “confirm” in order to confirm the input setting. To perform a press operation (touch operation).
FIG. 9 shows an example of a registration screen displayed on the user terminal 13 when the “confirm button” on the screen of FIG. 8 is pressed.
The user U performs an operation (touch operation) for inputting his / her age (age range in this example), and then performs a pressing operation (touch operation) on the “confirm button” to confirm the input setting. To do.
Note that, here, it has been described that the screen of FIG. 9 is displayed after the screen of FIG. 8, but actually, the display order of FIGS. 8 and 9 is not particularly limited. That is, in the upper area of the screen of FIG. 8 or FIG. 9, when the software button labeled “Age” is pressed, the screen changes to the age setting screen of FIG. 9 and “Sex” is displayed. When the software button is pressed, the screen changes to the gender setting screen shown in FIG.
When the gender and age of the user U are registered on the registration screens shown in FIGS. 7 to 9, the application software can be executed.
FIG. 10 shows an example of a screen that is displayed on the user terminal 13 when the application software is executed, and that is used to accept a taxi T calling instruction by the operation of the user U.
When the user U wants to send information on the current position (position information) and call the taxi T, that is, to call the taxi T, the user U performs a pressing operation (touch operation) on the software button displayed as “Taquest!” )do.
Then, the process shown in the arrow chart of FIG. 6 is started.

In step S <b> 1, the call instruction receiving unit 133 of the user terminal 13 receives a call instruction for the taxi T by the operation of the user U (pressing operation on the software button displayed as “Taquest!”).
In step S2, the own device position acquisition unit 134 of the user terminal 13 acquires the position information of the own device (user terminal 13) via the GPS unit 90 (FIG. 4).
In step S <b> 3, the call instruction transmission control unit 135 of the user terminal 13 associates the call instruction received by the call instruction reception unit 133 with the position information acquired by the own device position acquisition unit 134 and transmits it to the server 11. Execute control to
By this control, the call instruction associated with the position information is transmitted from the communication unit 89 (FIG. 4) to the server 11 via the network N (FIG. 1).

Then, in step S21, the call instruction receiving unit 112 of the server 11 executes control for receiving the call instruction and position information transmitted from the user terminal 13 via the communication unit 29 (FIG. 2).
In step S <b> 22, the request generation unit 113 generates a request for an incoming vehicle when a call instruction is received.
In step S23, the request transmission control unit 114 sends the request generated by the request generation unit 113 together with the location information of the user terminal 13 to a plurality of taxi terminals 12 (the taxi terminals 12-1 and 12-2 in the example of FIG. 6). ) To transmit to each of the above.
With this control, a request associated with the location information of the user terminal 13 is sent from the communication unit 29 (FIG. 2) via the network N (FIG. 1) to a plurality of taxi terminals 12 (in the example of FIG. 1 and 12-2).

  In this case, the following processing is executed in each of the taxi terminals 12-1 and 12-2.

First, in step S41-1, the request reception control unit 124 of the taxi terminal 12-1 performs control to receive the request transmitted from the server 11 and the location information of the user terminal 13 via the communication unit 59 (FIG. 3). Run.
In step S41-2, the notification unit 125 of the taxi terminal 12-2 notifies the driver of the request and the location information of the user terminal 13.
Here, the notification method is not particularly limited, and a notification method using a voice message about the request and the position information of the user terminal 13 may be employed, and the position of the user terminal 13 is displayed on a map. You may employ | adopt the method of alerting | reporting by displaying the image containing the message to the effect of the request | requirement of an incoming vehicle. Alternatively, these methods may be combined.

Also in the taxi terminal 12-2, the process of step S41-2 and S42-2 corresponding to step S41-1 and S42-1 is performed substantially simultaneously.
That is, the request and the location information of the user terminal 13 are notified to the drivers of the taxis T1 and T2 almost simultaneously.
The driver who has received this notification performs a predetermined instruction operation for accepting the request (hereinafter referred to as “acceptance instruction”) when the user U wants to pick up the vehicle. The method of accepting instructions is not particularly limited. For example, although not shown, adopting a pressing operation of a predetermined software button displayed on the screen is safe and easy for the driving driver and is convenient.
Here, in the example of FIG. 6, it is assumed that the driver of the taxi T2 (taxi terminal 12-2) gives an acceptance instruction before the driver of the taxi T1 (taxi terminal 12-1).
In this case, the following processing is executed in each of the taxi terminals 12-1 and 12-2.

Prior to time, in step S43-2, the request acceptance instruction accepting unit 126 of the taxi terminal 12-2 accepts a request acceptance instruction by a driver's operation.
In step 44-2, the answer generation unit 127 of the taxi terminal 12-2 generates an answer when the acceptance instruction is accepted.
In step S45-2, the answer transmission control unit 128 of the taxi terminal 12-2 executes control for transmitting the answer to the communication unit 59 (FIG. 3) and the network N to the server 11.

Thereafter, in step S43-1, the request acceptance instruction accepting unit 126 of the taxi terminal 12-1 accepts a request acceptance instruction by a driver's operation.
In step 44-1, the answer generation unit 127 of the taxi terminal 12-1 generates an answer when an acceptance instruction is accepted.
In step S45-1, the answer transmission control unit 128 of the taxi terminal 12-2 executes control for transmitting the answer to the communication unit 59 (FIG. 3) and the network N to the server 11.

In this case, the answer reception control unit 115 of the server 11 first receives an answer from the taxi T2 (taxi terminal 12-2) in step S24-1, and then receives a taxi T1 (taxi terminal 12-) in step S24-2. The answer from 1) will be received.
Therefore, in step S25, the taxi determination unit 116 of the server 11 determines a taxi to request a pickup based on the answer reception order under the control of the answer reception control unit 115. That is, here, since the answer from the taxi T2 (the taxi terminal 12-2) has been received first, it is determined that the taxi T2 is requested to pick up the vehicle.
In step S <b> 26, the determination content transmission control unit 117 of the server 11 transmits the determination content of the taxi determination unit 116 to each of the taxi terminal 12-1, the taxi terminal 12-2, and the user terminal 13.

In step S46-2, the determination content reception control unit 129 of the taxi terminal 12-2 executes control for receiving the determination content via the communication unit 59 (FIG. 3).
In step S46-3, the notification unit 125 of the taxi terminal 12-2 notifies the driver of the determination content.
Here, since it is notified that the taxi T2 on which the taxi terminal 12-2 is mounted has been determined to be picked up, the driver of the taxi T2 wants the user U to pick up the user U (user The operation up to the current position of the terminal 13) is started.

On the other hand, also in the taxi terminal 12-1, the process of step S46-1 and S47-1 corresponding to step S46-2 and S447-2 is performed substantially simultaneously.
That is, the taxi T1 driver is notified of the fact that the taxi T2 on which another taxi terminal 12-2 is mounted has been determined as an object to be picked up at almost the same time. In addition, since it is sufficient to be notified that another taxi other than taxi T1 has been determined, notification until the taxi terminal 12-2 is specifically determined is not essential. In any case, the driver of the taxi T1 can immediately recognize that the user U has not been picked up by the user U, and can start driving to find another passenger.

Moreover, also in the user terminal 13, the process of step S4 and S5 is performed substantially simultaneously.
That is, in step S4, the determined content reception control unit 136 of the user terminal 13 executes control for receiving the determined content via the communication unit 89 (FIG. 4).
In step S <b> 5, the notification unit 125 of the user terminal 13 notifies the user U of the determination content.
Here, the content that the taxi T2 on which the taxi terminal 12-2 is mounted is determined to be picked up is notified, so that the user waits until the taxi T2 arrives at the current position for picking up. Will do.

FIG. 11 shows an example of a screen displayed on the user terminal 13 in order to notify the user U of the determination contents of the vehicle to be picked up.
In the map in the screen of FIG. 11, a symbol indicating the current location of the user U (black circle in this example) is displayed on the current ground, and a symbol indicating the taxi T2 to be picked up (in this example, the shape of a passenger car). The taxi T2 is displayed on the current ground. Furthermore, information on the taxi T2, specifically, information such as “XX traffic □□”, “waiting time”, and “distance” is included in the message and displayed in the balloon shape.
Accordingly, the user U can immediately view various information of the taxi T2 to be picked up by viewing the screen of FIG.

FIG. 12 shows an example of a screen displayed on the user terminal 13 in order to sequentially notify the user U of the situation of the taxi T2 to be picked up.
In the map in the screen of FIG. 12, a symbol indicating the current location of the user U (black circle in this example) is displayed on the current ground, and a symbol indicating the taxi to be picked up (in this example, the shape of a passenger car) It is displayed on the current ground of the taxi T2. In addition, the road that is the planned route of the taxi T2 is displayed in a different form (in this example, a shaded form), and information on the taxi T2, specifically “car body color”, “ Information such as XX traffic, waiting time, and distance is included in the message and displayed in the balloon shape.
Accordingly, the user U can immediately view various types of information on the taxi T2 to be picked up by looking at the screen of FIG. 12, etc., not only at the time when the taxi T2 to be picked up is determined, but also after that. It is possible to wait in peace until the taxi T2 arrives.

  Moreover, although not shown in figure, also in the taxi terminal 12-2 of the said taxi T2, the screen (however, a message is not essential) similar to FIG.11 and FIG.12 is displayed on the display part 57 (FIG. 3). .

Therefore, in order to construct such screens of FIG. 11 and FIG. 12, the current positions of the taxi T2 (taxi terminal 12-2) to be picked up and the user U (user terminal 13) are sequentially grasped mutually. Need to be.
For this reason, the position reception control unit 111 functions in the CPU 21 (FIG. 2) of the server 11.
In the CPU 51 (FIG. 3) of the taxi terminal 12-2, the opponent position acquisition unit 121, the own device position transmission control unit 122, the own device position acquisition unit 123, and the notification unit 125 function.
In the CPU 81 (FIG. 4) of the user terminal 13, the opponent position acquisition unit 131, the own device position transmission control unit 132, the own device position acquisition unit 134, and the notification unit 137 function.

More specifically, the own device position acquisition unit 134 of the user terminal 13 acquires the position information of the own device (user terminal 13) via the GPS unit 90 (FIG. 4). The position information is supplied to the own position transmission control unit 132 of the user terminal 13 together with the notification unit 137 of the user terminal 13.
The own device position transmission control unit 132 of the user terminal 13 executes control to transmit the position information acquired by the own device position acquisition unit 134 to the server 11.
With this control, the position information of the user terminal 13 is transmitted from the communication unit 89 (FIG. 4) to the server 11 via the network N (FIG. 1).
When the position reception control unit 111 of the server 11 receives the position information transmitted from the user terminal 13 via the communication unit 29 (FIG. 2), the taxi terminal 12-2 to be picked up via the communication unit 29. Execute control to send to.
By this control, the position information of the user terminal 13 is transmitted from the communication unit 29 (FIG. 2) to the taxi terminal 12-2) via the network N (FIG. 1).
The partner position acquisition unit 121 of the taxi terminal 12-2 receives the position information of the user terminal 13 transmitted from the server 11 via the communication unit 59 (FIG. 3), and sends it to the notification unit 125 of the taxi terminal 12-2. The supply control is executed.

Contrary to this, the own device position acquisition unit 123 of the taxi terminal 12-2 acquires the position information of the own device (taxi terminal 12-2) via the GPS unit 60 (FIG. 3). The said positional information is supplied to the own-machine position transmission control part 122 of the taxi terminal 12-2 with the alerting | reporting part 125 of the taxi terminal 12-2.
The own device position transmission control unit 122 of the taxi terminal 12-2 executes control for transmitting the position information acquired by the own device position acquisition unit 123 to the server 11.
With this control, the position information of the taxi terminal 12-2 is transmitted from the communication unit 59 (FIG. 3) to the server 11 via the network N (FIG. 1).
When the position reception control unit 111 of the server 11 receives the position information transmitted from the taxi terminal 12-2 via the communication unit 29 (FIG. 2), the position reception control unit 111 transmits the position information to the user terminal 13 via the communication unit 29. Execute control.
By this control, the position information of the taxi terminal 12-2 is transmitted from the communication unit 29 (FIG. 2) to the taxi terminal 12-2) via the network N (FIG. 1).
The partner position acquisition unit 131 of the user terminal 13 receives the position information of the taxi terminal 12-2 transmitted from the server 11 via the communication unit 89 (FIG. 4) and supplies it to the notification unit 137 of the user terminal 13. Execute control.

In this way, the notification unit 137 of the user terminal 13 is supplied with the position information of the own device (user terminal 13) and the position information of the taxi terminal 12-2. Therefore, the notification unit 137 notifies the user U of various types of information on the taxi T2 by causing the display unit 87 (FIG. 4) to display the above-described screens of FIG. 11 and FIG. 12 based on the position information.
On the other hand, the notification unit 125 of the taxi terminal 12-2 is supplied with the position information of the own machine (taxi terminal 12-2) and the position information of the user terminal 13. Therefore, the notification unit 125 causes the display unit 57 (FIG. 3) to display a screen (message is not essential) corresponding to the screens of FIG. 11 and FIG. 12 described above based on the position information. The driver is notified of the current location of the user U and the recommended route to the user U.

FIG. 13 shows an example of a screen displayed on the user terminal 13 in order to notify the user U that the taxi T2 to be picked up has arrived at the current position of the user U.
In the map in the screen of FIG. 13, a symbol indicating the current location of the user U (black circle in this example) is displayed on the current ground, and a symbol indicating the taxi to be picked up (in this example, the shape of a passenger car) It is displayed on the current ground of the taxi T2. Further, a message notifying that the taxi T2 has arrived is displayed in a balloon shape.
Accordingly, the user U can see the taxi T2 to be picked up by observing the screen of FIG. 13, and can easily find and board the taxi T2.
Since the user U does not always look at the display unit 87 of the user terminal 13, the notification unit 137 of the user terminal 13 indicates that the taxi T <b> 2 to be picked up has arrived together with or instead of the screen of FIG. 13. Alternatively, notification may be made by another method such as a voice message or a vibrator. Accordingly, the user U can reliably recognize that the taxi T2 to be picked up has arrived.

Thereafter, the driver of the taxi T2 explicitly inputs to the taxi terminal 12-2 that the user U has boarded by a touch operation or the like.
The boarding completion processing unit 130 of the taxi terminal 12-2 performs control for notifying the server 11 that the boarding has been completed, as well as control for executing various post-processing associated with boarding completion within the taxi terminal 12-2. The boarding completion reception unit 118 of the server 11 receives notification that the boarding is completed, and performs control to execute seed post-processing in the server 11 (user terminal 13 as necessary).

  Here, the boarding position of the user U does not have to be the position at the time when the taxi T calling instruction (the pressing operation for the software button displayed as “Taquest!”) Is given. As described above, the current positions of the taxi T2 (the taxi terminal 12-2) and the user U (the user terminal 13) to be picked up are sequentially grasped, and the mutual current positions are shown in real time on the map. This is because the screen (the screen of FIG. 12 and the like) is displayed on both the taxi terminal 12-2 and the user terminal 13.

In other words, in the conventional system, it is necessary to specify the vehicle allocation place instead of the current position of the user U. For this reason, once the user U makes a vehicle allocation request (corresponding to the above-described call instruction of the taxi T), the user U must stay at the specified vehicle allocation location and cannot dynamically move the location.
On the other hand, in the taxi reception system of the present embodiment, the current positions of the taxi terminal 12-2 (taxi T2) and the user terminal 13 (user U) are mutually transmitted and received, so the user U and the taxi T2 Drivers can easily see how they are moving relative to each other.

  Therefore, by applying the taxi reception system of the present embodiment, for example, the user U can freely move to a place where the taxi T2 is easy to come to, an empty road, or the like.

Further, for example, the user U can freely change the dispatch location. Specifically, for example, the user U wants to get on the taxi T from the station and go home because it has rained when he was on the train. Accordingly, it is assumed that the user U has made a taxi call (calling instruction for the taxi T described above) from the train in order to return home in as short a time as possible. Then, it is assumed that taxi T2 is determined as an object to be picked up, but the current position of the taxi T2 is closer to the second station, which is one station before the first station that was originally scheduled to get off.
Even in such a case, in the conventional system, the user U wants to designate the first station as the dispatch location, and thus has to go to the first station. For this reason, the time required for the train from the second station to the first station is also required. When the user U gets off at the first station, the taxi T2 does not always reach the first station, and in this case, a waiting time occurs until the taxi T2 gets on. As a result, the user U's desire to return home in as short a time as possible cannot be met.
On the other hand, in the taxi reception system of this embodiment, the user U can get off at the second station, and the taxi T2 can also reach the second station immediately. As a result, it is unnecessary for the user U to get on the train from the second station to the first station, and there is no waiting time until the taxi T2 is taken. As a result, it is possible to meet the user U's desire to return home in as short a time as possible.

As described above, the taxi reception system according to the present embodiment has the following characteristics or effects.
(1) An early winner system that eliminates the call center can be realized.
(2) Real-time status display using position information can be performed.
(3) An advertisement display (not shown in FIGS. 12 to 13) using the time until the vehicle is completed can be performed.
(4) A map that can be tracked can be displayed if the user U moves slightly.
(5) The above-described application software can be provided free of charge to the user terminal 13.
(6) An information providing service using stored data becomes possible.

Hereinafter, (6) an information providing service using stored data will be described.
The following data can be collected by the operation of the taxi reception system according to the embodiment of the present invention.
As the static data, data of the user U of the user terminal 13 (hereinafter, also referred to as “application user U”), specifically, age group, sex, terminal information of the user terminal 13 and the like can be collected. In addition, taxi license information about taxi driver can be collected.
As dynamic data, it is possible to collect location information (latitude and longitude) and location information acquisition time for both the application user U and the taxi T. The collected time can also be collected.
Note that the ratio of static data to dynamic data is expected to be 1: 9 or more.

Here, for example, the following time can be adopted as the data acquisition polling time.
That is, for the application user U, from the time of pressing the taxi call button (in the above example, the software button displayed as “Taquest!” In FIG. 10), when the user gets on the taxi (the server 11 has completed the boarding). The time until the notification is received can be used as the data acquisition polling time.
The taxi driver is as follows. That is, instead of downloading application software like the user terminal 13, for example, the taxi terminal 12 logs on to the site of the server 11 and the execution of the various processes described above is controlled. In this case, the time from when the taxi terminal 12 logs on to the site until it logs off can be used as the data acquisition polling time.

In this case, the administrator or the like of the server 11 can also collect the time series information based on the accumulated data and serve to provide the time series information.
For example, the administrator of the server 11 can provide the taxi calling range information in time series to the taxi T as an example of time series information.
For example, the administrator of the server 11 provides the taxi T and the like with information obtained by digitally mapping the “sink” range that has relied on the taxi driver's intuition for many years as an example of time-series information. be able to.
For example, the administrator of the server 11 can provide information (age and gender) of the application user U in time series to an advertising company or the like as an example of time series information.

  In addition, this invention is not limited to the above-mentioned embodiment, The deformation | transformation in the range which can achieve the objective of this invention, improvement, etc. are included in this invention.

For example, in the above-described embodiment, the user terminal 13 displays the images illustrated in FIGS. 11 to 13 while the taxi T2 is moving toward the application user U. However, these images are examples, and the user terminal 13 can display an image indicating arbitrary taxi information or a driver's comment on the display unit 87 (FIG. 4). Furthermore, the form of presentation of any taxi information or driver's comment to the app user is not particularly limited to image display, but adopts another form such as voice output together with or instead of image display. can do.
In this way, by notifying the app user U's conscience by notifying the information on the taxi T2 to be picked up and the driver's comment by display etc., (1) Do not pick up other taxis (prevent cheating), (2) It becomes possible to prevent mischief.

  For example, in the above-described embodiment, when the screen of FIG. 13 is displayed, that is, when the taxi T2 to be picked up arrives near the application user U, the driver presses the boarding completion button. However, it is not particularly limited to this. For example, since the application user U is not necessarily present, the driver may be able to perform an operation of selecting one of (1) completion of boarding and (2) no user being found.

Also, for example, when the taxi T2 is picking up the app user U (1) when the app user U moves at a high speed and goes out of the display range, (2) when GPS data (position information) cannot be sent. You may make it have a function which judges internal rating (whether it is a good user or not) with the information of a terminal. The function may be installed in the taxi terminal 12 or the server 11.

  In the above-described embodiment, the taxi T2 on which the taxi terminal 12-2 that has transmitted the answer first is mounted is determined as a pick-up target, but the determination method is not particularly limited. For example, the server 11 can adopt any method as long as it is a method for determining a taxi to request a pickup based on the reception order of answers.

For example, in the above-described embodiment, the user terminal 13 is configured as a smartphone, but is not particularly limited thereto.
For example, as the user terminal 13, a general electronic device having a communication function can be applied. Specifically, for example, a notebook personal computer, a digital camera, a video camera, a portable navigation device, a mobile phone, a portable game machine, or the like can be applied as the user terminal 13.
The same applies to servers and taxi terminals.

A series of processes according to the above-described embodiment can be executed by hardware or can be executed by software.
In other words, it is sufficient that the taxi reception system has a function capable of executing a series of processes by each means described above as a whole, and there is no particular limitation on how each means is configured to realize this function. . That is, the predetermined means may be constituted by hardware alone, software alone, or a combination thereof.

When a series of processing is executed by software, a program constituting the software is installed on a computer such as a user terminal, a server, or a taxi terminal from a network or a recording medium.
The computer may be a computer incorporated in dedicated hardware. The computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose personal computer.

  A recording medium including such a program is provided not only to a removable medium distributed separately from the apparatus main body in order to provide the program to the user, but also to the user in a state of being incorporated in the apparatus main body in advance. It consists of a recording medium. The removable medium is composed of, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is composed of, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), or the like. The magneto-optical disk is configured by an MD (Mini-Disk) or the like. In addition, the recording medium provided to the user in a state of being preinstalled in the apparatus main body is configured by, for example, a ROM in which a program is recorded, a hard disk, or the like.

  Note that the step of describing the program recorded on the recording medium is not limited to the processing performed in time series along the order, but also the processing executed in parallel or individually even if not necessarily processed in time series. Is also included.

  Further, in the present specification, the system means an overall apparatus composed of a plurality of devices, a plurality of units, and the like.

In summary, the application of the taxi reception system of the present invention makes it possible to convert the location information into big data. Specifically, the following can be realized.
(1) Since personal information is not collected, there is no security risk.
(2) By expanding the tools for collecting position data, it becomes possible to perform more organic analysis that could not be imagined at that time.
(3) Operation costs can be reduced by using cloud services.

As a feature of the taxi pick-up system, for example, as described above, the taxi terminal 12 is a browser-based system and can be used by logging into the site of the server 11.
On the other hand, the user terminal 13 can download and use the application software. The application software can be easily equipped with an advertisement display function.
The server 11 collects position information and behavior events from the taxi terminal 12 and the user terminal 13 as accumulated data, and performs various processes described above, for example, a relay process of information between the taxi terminal 12 and the user terminal 13. Can be executed.

This produces the following effects or characteristics.
That is, paying attention to the difference in the start line, the conventional system is only a replacement technology of the existing system (telephone, wireless, etc.), while the taxi reception system of the present invention is also a location information collection tool. Function.
Focusing on the difference in ideas, the conventional system is nothing but a call center using reserved dispatch and human resources, whereas the taxi pick-up system of the present invention is a user (the driving of the application user U and the taxi T). Time-series distribution maps (including both hand methods) can be collected, and the user's position can be displayed in real time.

Focusing on the user terminal 13 side, as described above, the configuration is not particularly limited, but there is a remarkable spread of recent smartphones, and it is estimated that many of the user terminals 13 are configured by smartphones.
For this reason, the application software for download can be simplified by executing the above-described series of processing.
That is, at the first activation, it is only necessary to specify the gender and the age group as the information of the user U (see the screens of FIGS. 7 to 9 in the above example). Here, in the conventional system, since personal information such as the telephone number of the user U is registered, it is difficult to use the registered information as accumulated data (big data). On the other hand, in the taxi reception system according to the present invention, only the gender and the age group are collected, and the personal information of the user U is not collected, so that it can be easily used as accumulated data (big data). .
Further, when it is desired to pick up a taxi T, it is only necessary to press a taxi call button (in the above example, a software button displayed as “Taquest!” In FIG. 10). As a result, the map is displayed in real time (both the taxi and its own position, see the screens of FIGS. 11 to 13 in the above example).
Here, an advertising function can also be added. In this case, it is assumed that the user U has a desire not to stare at the map, but always wants to look at it, so by displaying the advertisement together with the map, for the advertising company, compared to the other Therefore, it can be expected that the exposure level of the advertisement will improve.

Paying attention to the taxi terminal 12 side, if the taxi terminal 12 is not mounted in each of a certain number of taxis T, it may be difficult for the administrator of the server 11 to provide services.
In this case, for the taxi T or its operating company, the cost can be cited as one of the main factors for determining whether or not to introduce the taxi terminal 12.
By applying the taxi pick-up system of the present invention, there is an advantage that the cost is lower than when applying other conventional systems.
That is, for example, the operator of the server 11 provides a freemium version of the taxi to be picked up to the real-time map display function until the boarding is completed (provided by the user U and the taxi T for free). It becomes possible easily. Even up to this function, it will be possible to convert the location information into big data.
In addition, depending on the taxi T, the operator of the server 11 can eliminate the restriction of basic functions, or can provide (information providing function based on big data (such as a display function of the quality of the user U and a search range). A premium version with additional functions) can also be provided.
Accordingly, it can be expected that the taxi terminal 12 is easily adopted for each of a certain number of taxis T.
In addition, unlike the user terminal 13, the taxi terminal 12 is for business use, so anxiety about installing unknown application software and the height of the threshold are also obstacles to the introduction of the taxi terminal 12. In order to remove this obstacle, as described above, the taxi terminal 12 is a browser-based system, which is configured to be used by logging in to the site of the server 11, that is, a device-independent configuration (also possible with a smartphone). And it is sufficient.

  Further, considering the point of converting the position information into big data, the present invention is not limited to the taxi reception system and can be applied to various systems.

FIG. 14 shows the configuration of an ambulance acceptance system according to another embodiment of the information processing system of the present invention.
The ambulance acceptance system shown in FIG. 14 includes a server 201, n (n is an arbitrary integer value of 1 or more) hospital terminals 231-1 to 231-n, and m (m is independent of n). Ambulance terminals 232-1 to 232-m having an arbitrary integer value of 1 or more are connected to each other via a predetermined network N such as the Internet.

The server 201 corresponds to the server 11 of FIG. 1 and is managed by a company that provides an ambulance acceptance service and controls the operation of the entire ambulance acceptance system.
Each of the hospital terminals 231-1 to 231-n corresponds to each of the taxi terminals 12-1 to 12-N, and is configured by a tablet, a personal computer, or the like disposed inside each of the hospitals h1 to hn. . Hereinafter, when it is not necessary to individually distinguish each of the hospital terminals 231-1 to 231-n, these are collectively referred to as a “hospital terminal 231”. When the hospital terminal 231 is called, it is called “hospital h”.
Each of the ambulance terminals 232-1 to 232-m corresponds to each of the user terminals 13-1 to 13-M, and is configured by a smartphone, a mobile phone, a personal computer, etc. possessed by each of the ambulances q1 to qm. The Hereinafter, when it is not necessary to individually distinguish each of the ambulance terminals 232-1 to 233-M, they are collectively referred to as an “ambulance terminal 232”. When the ambulance terminal 232 is called, it is called “ambulance q”.

  The operation (processing) of the ambulance reception system is the same as the operation (processing) of the taxi reception system described above. More specifically, “server 11” is read as “server 201”, “taxi terminal 12” is read as “hospital terminal 231”, “user terminal 13” is read as “ambulance terminal 232”, and the purpose of the request is The above-described process may be read by replacing “the taxi T's reception for the user U” with “acceptance of the hospital h for the ambulance q”. Therefore, description of the ambulance acceptance system is omitted here.

Furthermore, the present invention is not particularly limited to the above-described taxi reception system and ambulance reception system, and can take any embodiment as long as it is the following information processing system.
That is, an information processing system to which the present invention is applied is
Sending and receiving information to and from the first terminal held by the user, the plurality of second terminals held by each of the plurality of candidates that can be requested by the user, and each of the first terminal and the plurality of second terminals An information processing system including a server that performs
The first terminal is
First receiving means for receiving a request instruction;
First position acquisition means for acquiring position information of the own machine;
First transmission control means for executing control for associating the request instruction received by the first reception means with the position information acquired by the first position acquisition means to transmit to the server;
With
The server
First reception control means for executing control for receiving the request instruction and the position information transmitted from the first terminal;
Generating means for generating a request when the request instruction is received under the control of the first reception control means;
Second transmission control means for executing control for transmitting the request generated by the generating means together with the position information of the first terminal to each of the plurality of second terminals;
Second reception control means for executing control for receiving an answer indicating approval of the request from at least one of the plurality of second terminals;
A determination unit that determines a request destination based on the reception order of the answers under the control of the second reception control unit;
Third transmission control means for executing control for transmitting the determination content of the determination means to the first terminal and the second terminal;
With
Each of the plurality of second terminals is
Third reception control means for executing control for receiving the request and the position information transmitted from the server;
First notification means for notifying the request and the position information received under the control of the third reception control means;
Second accepting means for accepting an instruction to accept the request;
An answer generating means for generating the answer when the acceptance instruction is accepted by the second accepting means;
Fourth transmission control means for executing control for transmitting the answer generated by the answer generation means to the server;
An information processing system with is sufficient.

  DESCRIPTION OF SYMBOLS 11 ... Server, 12 ... Taxi terminal, 13 ... User terminal, 111 ... Position reception control part, 112 ... Call instruction receiving part, 113 ... Request generation part, 114 ... Request transmission control unit, 115 ... answer reception control unit, 116 ... taxi determination unit, 117 ... determination content transmission control unit, 118 ... boarding completion reception unit, 121 ... partner position acquisition unit, 122 ... Own device position transmission control unit, 123 ... Own device position acquisition unit, 124 ... Request reception control unit, 125 ... Notification unit, 126 ... Request acceptance instruction reception unit, 127 ... Answer generating unit, 128 ... answer transmission control unit, 129 ... determined content reception control unit, 130 ... boarding completion processing unit, 131 ... partner position acquisition unit, 132 ... own position transmission Control unit 133 Call instruction accepting unit, 134: own position acquisition unit, 135: call instruction transmission control unit, 136: determination content reception control unit, 137: notification unit, 201: server, 231 ... Hospital terminal, 232 ... Ambulance terminal

Claims (4)

Sending and receiving information to and from the first terminal held by the user, the plurality of second terminals held by each of the plurality of candidates that can be requested by the user, and each of the first terminal and the plurality of second terminals An information processing system including a server that performs
The first terminal is
First receiving means for receiving a request instruction;
First position acquisition means for acquiring position information of the own machine;
First transmission control means for executing control for associating the request instruction received by the first reception means with the position information acquired by the first position acquisition means to transmit to the server;
With
The server
First reception control means for executing control for receiving the request instruction and the position information transmitted from the first terminal;
Generating means for generating a request when the request instruction is received under the control of the first reception control means;
Second transmission control means for executing control for transmitting the request generated by the generating means together with the position information of the first terminal to each of the plurality of second terminals;
Second reception control means for executing control for receiving an answer indicating approval of the request from at least one of the plurality of second terminals;
A determination unit that determines a request destination based on the reception order of the answers under the control of the second reception control unit;
Third transmission control means for executing control for transmitting the determination content of the determination means to the first terminal and the second terminal;
With
Each of the plurality of second terminals is
Third reception control means for executing control for receiving the request and the position information transmitted from the server;
First notification means for notifying the request and the position information received under the control of the third reception control means;
Second accepting means for accepting an instruction to accept the request;
An answer generating means for generating the answer when the acceptance instruction is accepted by the second accepting means;
Fourth transmission control means for executing control for transmitting the answer generated by the answer generation means to the server;
An information processing system comprising: The first terminal is a user terminal held by the user who can be a taxi passenger;
The second terminal is a taxi terminal mounted on the candidate taxi,
The request is a taxi pickup,
The information processing system according to claim 1. The determination unit of the server determines a taxi that has transmitted the answer received first under the control of the second reception control unit as a taxi for requesting a pickup.
The information processing system according to claim 2. Each of the plurality of taxi terminals is
Second position acquisition means for acquiring position information of the own machine;
Fifth transmission control means for executing control for transmitting the position information acquired by the second position acquisition means to the server;
Further comprising
When the determination result that the first notifying unit requests the taxi on which the aircraft is mounted is transmitted from the server, the first notifying unit also notifies the position information of the user terminal,
The user terminal is
Informing the user of the determination content of the determination means of the server, and then, the second notification means of notifying the user of the location information of the taxi terminal requested to pick up,
The server
The sixth transmission control means for transmitting at least the position information of the taxi terminal that requested the pick-up to the user terminal and transmitting at least the position information of the user terminal to the taxi terminal that requested the pick-up. 3. The information processing system according to 3.

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