JP2013200598A - Information processing mode building device, information processing mode building method, and information processing mode building program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To build an information processing mode suitable for counting on the basis of information items required for an operation.SOLUTION: An information processing mode building device 10 according to the present invention includes: information item extraction means 112 for extracting information items from an operation manual describing response operations required for emergency response; unit information determination means 115 for determining unit information to be a reference for counting from the extracted information items; and component selection means 113 for selecting components to be added to an information processing mode from components of the information items determined to be the unit information.

Description

  The present invention relates to an information processing style construction device, an information processing style construction method, and an information processing style construction program, and particularly relates to an information processing style construction device, an information processing style construction method, and an information processing style construction program for crisis response. .

  In response to many crises such as earthquake disasters and other natural disasters, companies and local governments in charge of crisis response prepare for such situations according to a business manual that describes the response operations required for crisis response. There must be. A system has been disclosed so far to support crisis response (see, for example, Patent Document 1).

  The above system is a procedural procedure for the contents and items of work at the time of crisis response. However, in actual business, many ledgers are created and information processing according to the business is performed. Although such a ledger is important in conducting business, it is created from past experience and results and is not necessarily consistent with the business manual. For this reason, when information is aggregated, it may be aggregated again according to the purpose (information request), or in the worst case, information collection itself may be redone. Moreover, since information processing is not unified, the problem that past correspondence cases cannot be referred to cannot be solved.

  Thus, despite the importance of information processing in response to a crisis, information processing has not yet been standardized and information processing has not been mentioned in the business manual.

JP 2009-265686 A

  In order to improve the efficiency of crisis response operations, it is important to understand what is happening in the field and share it with the entire organization. For example, in the case of an earthquake disaster, grasping the damage situation means grasping “how many people are damaged”. In this case, specifically, “How many dead or missing people are there?” “How many buildings have collapsed” “Which roads can be used and which roads cannot be used” The situation will be grasped for information such as "Who is evacuated?" And "What supplies are necessary?" The Disaster Response Headquarters needs to prepare not only a response based on this information but also a future response plan. In addition, the person in charge at each department is required to quickly grasp this information and present it as data to the headquarters.

  However, the current situation is that this information is not easily collected. There may be various reasons such as confusion caused by disasters, human resource problems such as the shortage of disaster prevention personnel due to disasters, system failures due to communication congestion and power down, etc. When collecting such information in the first place The reality is that there are no rules, rules, or forms. In some plans and business manuals, there are cases where the information collection format and ledger format are determined, but since they are created individually, it is a problem that the consistency of information processing cannot be ensured for the entire organization. there were.

  Furthermore, the disaster response headquarters will procure necessary supplies, assign staff, and select operations based on damage information and response status. Therefore, an aggregated value is required instead of individual values. In previous systems, these operations were regarded as independent operations for each corresponding department (site). As a result, it was necessary to request information required by the headquarters from the local department again. For example, when counting the number of evacuees in an evacuation center, the list is created with emphasis on the information of each person at the site. However, the headquarters is requesting aggregated information such as the number of evacuees at each shelter, the age structure, and the number of evacuees requiring special support such as those requiring assistance. Some information required by the headquarters cannot be aggregated unless the departments in charge are coordinating and combining such as food and supplies necessary for shelters. As a result, the person in charge at the site is chased by the tabulation work for each request of the headquarters. As described above, there is a problem that information processing and aggregation across organizations as required by the headquarters cannot be performed simply by determining information items and creating an information processing format.

  In view of these problems, an object of the present invention is to provide an information processing style construction device and an information processing style construction method capable of constructing an information processing style suitable for tabulation based on information items required for business. And providing an information processing style construction program.

  In order to solve the above-mentioned problems, an information processing style construction device according to the present invention includes an information item extraction means for extracting an information item from a business manual describing a corresponding business required for crisis response, and the extracted information item. Unit information determining means for determining unit information as a reference for aggregation, and component selecting means for selecting a component to be added to the information processing mode from the components of the information item determined as the unit information Are provided.

  Further, the information processing style construction method according to the present invention is an information processing style construction method by an information processing style construction device, and the processing procedure by the information processing style construction device is a work that describes a correspondence work necessary for crisis response. An information item is extracted from the manual, a step of determining unit information as a reference for aggregation from the extracted information item, and a component of the information item determined as the unit information is added to the information processing format Selecting a component.

  In addition, the information processing format construction program according to the present invention is used as a basis for aggregation from a step of extracting information items from a business manual describing a response work necessary for crisis response to the computer, and the extracted information items. The step of determining unit information and the step of selecting a component to be added to the information processing mode from the components of the information item determined as the unit information are executed.

  According to the information processing style construction device, the information processing style construction method, and the information processing style construction program according to the present invention, it is possible to construct an information processing style suitable for aggregation based on information items required for business. It becomes.

It is a figure which shows the structure of the information processing style construction system which concerns on one Embodiment of this invention. It is a figure which shows schematic structure of an information processing style construction apparatus. It is an operation | movement flowchart of an information processing style construction apparatus. It is a figure which shows the outline | summary of listing of an advance information item and a component. It is a figure which shows the outline | summary of extraction of the information item from a business manual, and listing of a component. It is a figure which shows the outline | summary of selection of unit information and a component. It is a figure which shows the outline | summary of the addition of an information item, and completion of business management template. It is a figure which shows schematic structure of an information aggregation apparatus. It is a figure which shows the outline | summary of the function which an information aggregation apparatus provides. It is a figure which shows the outline | summary of totaling of the business management template by an information aggregation apparatus.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of an information processing style construction system according to an embodiment of the present invention. An information processing style construction system according to the present invention includes an information processing style construction device 10, an information aggregation device 20, and client terminals installed in each department such as a headquarters, an information group, and a public information group. The construction device 10 and the information aggregation device 20 are connected to each client terminal through a network. In the following explanation, the information processing style construction device 10 provides a function to the system manager of the headquarters, and the information aggregating device 20 provides a function to the head of crisis management at the headquarters and the person in charge at each department. However, the destination of the functions of the information processing style construction device 10 and the information aggregation device 20 is not limited to this. In the following description, an information processing style common to each department is referred to as a “business management template”.

  FIG. 2 is a diagram illustrating a schematic configuration of the information processing style construction device 10. The information processing format construction device 10 includes a control unit 11 including a list creation / storage unit 111, an information item extraction unit 112, a component selection unit 113, a component addition unit 114, a unit information determination unit 115, and an information sharing unit 116. A storage unit 12 including a business manual storage unit 121, an information item component storage unit 122, and a business management template storage unit 123.

  The business manual accumulation unit 121 accumulates a business manual describing a response business required for crisis response. The business manual is set in advance by, for example, a system administrator.

  The information item component storage unit 122 stores information items and components in a list. Details of the information items and components will be described later.

  The business management template storage unit 123 stores a business management template that is an information processing style common to each department constructed by the control unit 11. Details of the business management template will be described later.

The list creating / accumulating means 111 arranges information items and components used for crisis response in advance and makes a list. For example, the list creating / accumulating unit 111 performs morphological analysis on materials used for crisis response in advance, and extracts nouns included in the materials as information items. Note that morphological analysis is based on existing technology and will not be described in detail here. The information item includes one or more constituent elements as related detailed information, and the list creating / accumulating means 111 defines constituent elements related to the extracted information item. That is, the relationship between information items and components can be defined as follows.
Information item = {component 1, component 2,..., Component N}

Here, the constituent elements of the information items can be set in advance by, for example, a system administrator based on past performance and experience. For example, the components of the information items “evacuee” and “evacuation center” can be set as follows.
Evacuees = {name, gender, age, date of birth, householder's name, condemnation, departure date, assistance}
Shelter = {shelter name, address, contact information, capacity}

  The list creation / storage unit 111 stores the extracted information items and components in the information item component storage unit 122.

  The information item extraction unit 112 performs morphological analysis on the text information of the business manual stored in the business manual storage unit 121, and extracts nouns included in the business manual as information items. When the extracted information item is already stored in the information item component storage unit 122, the information item extraction unit 112 validates only the reference and selection of the system administrator in order to ensure the consistency of the information item. In this case, the addition of the component is performed by a component addition unit 114 described later. When the extracted information item is not stored in the information item component storage unit 122, the information item extraction unit 112 defines a component that is detailed information regarding the extracted information item, and the extracted information item and component are It accumulates in the item component accumulation unit 122.

  The component selection unit 113 provides the system administrator with a function of selecting a component to be added to the business management template from the component of the information item extracted from the business manual by the information item extraction unit 112.

  When the information item extracted from the business manual by the information item extraction unit 112 does not include a component to be added to the business management template, the component addition unit 114 provides an information item component storage unit to the system administrator. 122, the function of adding a new component to the information item is provided. For information items that have already been extracted and accumulated from other business manuals or the like, the same information items can be extracted and accumulated in a plurality of manuals by adding only new components through the component addition means 114. Can be prevented.

  The unit information determination unit 115 uses the information items extracted from the business manual by the information item extraction unit 112 to the system administrator as the unit information from the information items that are the basis for aggregation of the business management template that is the information processing style. Provides the ability to make decisions. An important point in the business management template is not only that information contents are input according to prescribed information items and components, but also that the input information contents are aggregated and analyzed. For this reason, it is necessary to determine beforehand the information item used as the reference | standard of aggregation. In addition, when it cannot identify uniquely only by an information item, since it may be uniquely identifiable by combining a date etc., in that case, it may become unit information by the set of an information item and a date.

  The information sharing unit 116 displays a list of business management templates stored in the business management template storage unit 123 and detailed information on the selected business management template to the system administrator.

  FIG. 3 is an operation flowchart of the information processing style construction device 10.

  The list creating / accumulating unit 111 arranges information items and components used for crisis response in advance and makes a list (step S001). The list creating / accumulating means 111 defines constituent elements that are detailed information on the extracted information items, and stores the extracted information items and constituent elements in the information item constituent element storage unit 122 (step S002). FIG. 4 is a diagram showing an overview of listing information items and components in advance. For example, the list creation / accumulation unit 111 performs morphological analysis on the headquarters meeting materials (press conference materials) received from the client terminal of the headquarters, and extracts nouns included in the materials as information items (for example, “refuge”). . Information used in crisis response operations can be broadly divided into “information required for on-site response” and “information for understanding the overall picture and considering future response policies”. The former is each department and the latter is Necessary at headquarters. The contents to be examined in the headquarters are somewhat different depending on the hazard (disaster type), but there is also a lot of common information related to crisis response. Can be realized. The list creating / accumulating unit 111 also lists the constituent elements of the extracted information items, and stores the information items and constituent elements in the information item constituent element storage unit 122.

  The information item extraction unit 112 performs morphological analysis on the text information of the business manual stored in the business manual storage unit 121, and extracts nouns included in the business manual as information items (step S003). FIG. 5 is a diagram showing an overview of extraction of information items from a business manual and listing of components. For example, the information item extraction unit 112 may select “evacuation shelter” and “evacuee” as information items from the text information “evacuation shelter creates an evacuee register and accommodates refugees in the evacuation shelter”. Extract. In addition, the information item extraction unit 112 is configured for each of “evacuation center” and “evacuation person” when the extracted information items “evacuation center” and “evacuation person” are not yet accumulated in the information item component storage unit 122. Elements are defined, and the extracted information items and components are stored in the information item component storage unit 122.

  The unit information determination unit 115 uses the information items extracted from the business manual by the information item extraction unit 112 to the system administrator as the unit information from the information items that are the basis for aggregation of the business management template that is the information processing style. A function to be determined is provided (step S004). When the system administrator determines an information item to be unit information, the component selection unit 113 adds to the system administrator a component to be added to the business management template from the component included in the information item determined as unit information. Is provided (step S005). FIG. 6 is a diagram showing an overview of unit information and component selection. For example, when the information item extraction unit 112 extracts “evacuation center” and “evacuee” as information items, the system administrator selects “refugee” as unit information by the unit information determination unit 115. Further, the system administrator uses the component selection unit 113 to select a component to be added to the business management template from the components included in the “evacuee” determined as unit information. If the information item extracted from the business manual by the information item extraction unit 112 does not include a component to be added to the business management template, the system administrator uses the component addition unit 114 to store the information item component storage unit. 122, a new component (for example, “artificial dialysis (necessary / unnecessary)”) is added to the information item (for example, “evacuee”).

  When there is an information item to be added to the business management template (Y in step S006), the component selection unit 113 instructs the system administrator to add a component to be added to the business management template from the components included in the information item to be added. A function to be selected is provided (step S007). When there are no more information items to be added to the business management template (N in step S006), the business management template is completed, and the control unit 11 stores the constructed business management template in the business management template storage unit 123 (step S008). FIG. 7 is a diagram showing an outline of addition of information items and completion of a business management template. For example, when the information item extraction unit 112 extracts “refuge” and “refugee” as information items, and the “refugee” is already unit information, the system administrator uses the component selection unit 113 to change the remaining information. From the list, select the components included in "Evacuation Center" and add them to the business management template. In this case, since there are no other information items to be added at the time of adding the constituent elements included in “evacuation shelter”, the business management template is completed.

  FIG. 8 is a diagram illustrating a schematic configuration of the information aggregation device 20. The information aggregating apparatus 20 includes a control unit 21 including an information input unit 211, a business management template sharing unit 212, and an information totaling unit 213, and a storage unit 22 including a business management template storage unit 221 and an information collection storage unit 222. .

  The business management template storage unit 221 stores business management templates that are information processing styles constructed by the information processing style construction device 10.

  The information collection / accumulation unit 222 accumulates information input to the business management template.

  The information input unit 211 provides a person in charge of each department with a function of receiving input to the business management template. For example, the information input unit 211 can provide a person in charge of each department as a method of directly inputting text and numerical values, a method of selecting from a list, and the like.

  The business management template sharing unit 212 displays a list of business management templates in which information is input for each business manual to the head of crisis response at the headquarters and the person in charge at each department.

  The information totalization unit 213 refers to the information collection / accumulation unit 222 and totals information input to the business management template. The information aggregation means 213 displays the result of aggregation for each item from the information accumulated in the information collection / accumulation unit 222 to the crisis response manager of the headquarters.

  FIG. 9 is a diagram illustrating an outline of functions provided by the information aggregation device 20. The business management template sharing means 212 can present a business manual including a “template display button” as a list to the crisis response manager of the headquarters and the staff of each department. When the “template display button” is pressed on the client terminal, the business management template sharing unit 212 presents a list of business management templates related to the target business manual on the client terminal. For example, when the “edit button” of the business management template is pressed at the client terminal of the department in charge, the information input unit 211 presents the business management template editing screen to the client terminal and collects the input information. Accumulate in the accumulation unit 222. In addition, when a “graph display button” of the business management template is pressed in the client terminal of the headquarters, the information totaling unit 213 presents the total data of information input to the client terminal as a graph.

  FIG. 10 is a diagram showing an overview of the tabulation of business management templates by the information aggregating apparatus 20. As described above, since the business management template is an information processing style common to each department constructed based on the business manual, the information aggregation means 213 aggregates the information input to the business management template, so It is possible to obtain quantitative data that can be used for For example, when grasping the number of evacuees for each evacuation site, for example, the information input means 211 allows the person in charge at each department to input information for each evacuation site in advance, thereby simply arranging the number of evacuees. It is possible to calculate the sum of the total number of evacuees at that time.

  As described above, according to the present embodiment, the information item extraction unit 112 extracts information items from the business manual, and the unit information determination unit 115 determines unit information as a reference for aggregation, and the component selection unit 113. Causes the component to be added to the business management template, which is the information processing style, to be selected from the components of the information item determined as the unit information. This makes it possible to construct an information processing format suitable for tabulation based on information items required for business. In other words, by sharing the generated information processing format among the departments, it becomes possible to share information processing in a plurality of departments. Further, by utilizing the information aggregating apparatus 20, it is possible to quickly aggregate quantitative data that can be used for headquarters meeting materials and the like based on information from each department.

  Moreover, according to this embodiment, the component selection means 113 selects the component added to an information processing format from the component of information items other than the information item used as unit information among the extracted information items. As a result, it is possible to combine a plurality of information items required for business and to construct an information processing format suitable for tabulation.

  Further, according to the present embodiment, the information item extraction unit 112, when the extracted information item is not stored in the information item component storage unit 122, the information item extracted in the information item component storage unit 122 and The component addition means 114 stores the extracted information items in the information item component storage unit 122, and the extracted information items include the components to be added to the information processing format. If not, a new component is added to the extracted information item in the information item component storage unit 122. As a result, information items newly extracted from the business manual are automatically accumulated by the information item extraction means 112, and components added to information items already extracted and accumulated from other business manuals, etc. By adding components through the means 114, it is possible to prevent the same information item from being extracted and accumulated in a plurality of manuals. That is, it is possible to ensure the consistency of information in a plurality of departments.

  Although the present invention has been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and corrections based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, the functions included in each component, each means, each step, etc. can be rearranged so that there is no logical contradiction, and a plurality of components, means, steps, etc. can be combined or divided into one. It is possible to

  It should be noted that the present invention can be realized as a program for causing the processor of the information processing format construction apparatus 10 to execute equivalent processing (steps), and it is understood that these are also included in the scope of the present invention. I want. For example, the information processing format construction apparatus 10 can store a program describing the processing contents for realizing each function in the storage unit 12 and read and execute the program by a central processing unit (CPU).

DESCRIPTION OF SYMBOLS 10 Information processing style construction apparatus 11 Control part 111 List preparation / accumulation means 112 Information item extraction means 113 Component element selection means 114 Component element addition means 115 Unit information determination means 116 Information sharing means 12 Storage part 121 Business manual accumulation part 122 Information item Component element storage unit 123 Business management template storage unit 20 Information aggregation device 21 Control unit 211 Information input unit 212 Business management template sharing unit 213 Information aggregation unit 22 Storage unit 221 Business management template storage unit 222 Information collection storage unit

Claims (8)

An information item extraction means for extracting information items from a business manual describing the business operations required for crisis response;
Unit information determination means for determining unit information as a reference for aggregation from the extracted information items;
An information processing style construction device comprising: a constituent element selection means for selecting a constituent element to be added to an information processing style from the constituent elements of the information item determined as the unit information.   2. The component selection unit according to claim 1, wherein, among the extracted information items, the component to be added to the information processing format is selected from the components of the information items other than the information items that are the unit information. Information processing style construction device. An information item component storage unit for storing information items and components;
A component addition means for adding a component to the information item stored in the information item component storage unit,
The information item extraction means, when the extracted information item is not stored in the information item component storage unit, stores the extracted information item and component in the information item component storage unit,
When the extracted information item is stored in the information item component storage unit and the extracted information item does not include a component to be added to the information processing mode, The information processing format construction device according to claim 1 or 2, wherein the component to be added is added to the extracted information item stored in the information item component storage unit. An information processing style construction method by an information processing style construction device,
The processing procedure by the information processing style construction device is as follows:
Extracting information items from a business manual that describes the work required for crisis response;
Determining unit information as a basis for aggregation from the extracted information items;
Selecting a component to be added to the information processing format from the components of the information item determined as the unit information.   5. The information processing style construction according to claim 4, further comprising a step of selecting a constituent element to be added to the information processing style from constituent elements of an information item other than the information item serving as the unit information among the extracted information items. Method. The information processing style construction device includes an information item component storage unit that stores information items and components,
If the extracted information item is not stored in the information item component storage unit, storing the extracted information item and component in the information item component storage unit;
When the extracted information item is stored in the information item component storage unit, and the extracted information item does not include a component to be added to the information processing mode, the information item component storage unit The information processing style construction method according to claim 4, further comprising: adding the component to be added to the extracted information item stored in the information processing method. On the computer,
Extracting information items from a business manual that describes the work required for crisis response;
Determining unit information as a basis for aggregation from the extracted information items;
And a step of selecting a component to be added to the information processing mode from the components of the information item determined as the unit information.   The information processing style construction according to claim 7, further comprising: selecting a constituent element to be added to the information processing style from constituent elements of an information item other than the information item serving as the unit information among the extracted information items. program.

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