JP2008084083A - Business monitoring device, business monitoring system, business monitoring method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To monitor a business flow including business processing by manual operation and business processing by a program at real time, and visualize the processing efficiency of the business flow at real time. <P>SOLUTION: In the business processor 2 for executing business processing, a business event integration means 21 transmits business event data showing a state of a business process (a starting state of the business process, etc.) to a business flow analysis means 11. The business flow analysis means 11 calculates a processing efficiency of the business process in reference to business flow correspondence information stored in a business flow correspondence information storage means 12. The analysis means 11 calculates, for example, an average processing time, a maximum processing time, an event number generated per fixed time, or the like as the processing efficiency. The analysis means 11 determines which value is to be calculated as the processing efficiency according to a processing efficiency measurement rule. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a business monitoring device, a business monitoring system, a business monitoring method, and a business processing device, a management device, a business monitoring program, a data generation program used in the business monitoring system, for monitoring a business processing status in a business processing device, Regarding a management program, a business monitoring device, a business monitoring system, a business monitoring method, and a business processing device, a management device, and a business monitoring program used in the business monitoring system, particularly for monitoring a business flow in which a human business and a program business are mixed. , Data generation program, management program.

  In recent years, with the spread of IT (Information and Communication Technology), business procedures and business processes so far have been digitized into business flows and business processes, and business has been carried out using a business processing system.

  Here, the business process is individual activity content (process) in the business. The business process includes a business process performed by a human operation and a business process executed by the information processing apparatus according to a program (software) (hereinafter referred to as a business process by a program). Business processes performed by humans are predetermined individual processes. For example, a complaint acceptance process or the like is predetermined as a business process performed by a human. Business processing by the program is individually divided for each application program. The business procedure is a business process procedure (flow). The business process is a computerized business process (contents of individual activities in the business), and the business flow is a computerized business procedure. Here, digitization means describing in a markup language. Accordingly, the business flow is a business procedure described in the markup language, and the business process is a business process described in the markup language. An example of a markup language for describing a business flow or business process is BPEL (Business Process Execution Language for Web Services).

  In addition, in order to improve the efficiency of business, tools for monitoring the status of business processing and the investment effect of the business are being studied.

  As a method for monitoring the processing status of a business, a method for measuring the processing efficiency of a business process by a human includes a method in which a human being serving as a monitor uses a stopwatch. This method is generally called a stopwatch method and is shown in Patent Document 1. On the other hand, a method for measuring the processing efficiency of a business process by the system includes a method in which the system measures the start time and end time of an application that processes the business process.

  As a method of monitoring the investment effect of business, for example, a method that uses financial statements as input data, calculates equipment-related balances, etc., and displays the results according to the analysis purpose on a graph is a patent. It is shown in Document 2. As a result, the influence of the amount of capital investment on the operating cash flow is determined, and a material for determining whether or not capital investment is appropriate is provided.

JP 2003-150777 A JP 2001-188827 A

  In the conventional method of monitoring the processing status of a business, a business flow in which a business by a human and a business by a program (a business executed by an information processing device according to a program) is mixed is monitored in real time, and the processing efficiency of the business flow is monitored in real time. It could not be visualized. The reason for this is that the methods for measuring human work and program work are very different. Further, in the conventional measurement method, only the work by humans is measured, or only the work by programs is measured, and therefore, it is not possible to measure a work in which both are mixed.

  As an example of a business in which a business by a human and a business by a program coexist, for example, there is a computer system failure handling business as shown below. First, a person accepts a complaint due to the occurrence of a failure, and then an information processing apparatus according to the program conducts an investigation process to determine whether there is a case for dealing with the failure. If there is a countermeasure case, a person confirms the instruction of the countermeasure work, and then the information processing apparatus according to the program performs the countermeasure work. Finally, the information processing apparatus according to the program records the work for handling the accepted failure. A business in which a human business and a program business are mixed is not limited to such a failure handling business. For example, the business of accepting reservations for hotels and transportation means used during travel is a business in which business by humans and business by programs are mixed.

  In addition, in the method described in Patent Document 2 as a method for monitoring the investment effect of business, only the investment amount is used for the capital investment and compared with the operating cash flow. Whether it is being used and contributing to operating cash flow is unclear. In other words, the contribution to operating cash flow is monitored only from the amount invested regardless of the degree of utilization of the invested equipment, which means that it contributes to operating cash flow even if no investment equipment is used. It will be scratched.

  An object of the present invention is to enable real-time monitoring of a business flow in which a business process by a human operation and a business process by a program are mixed. Note that monitoring a business flow means monitoring a business process constituting the business flow.

  The business monitoring apparatus according to the present invention associates a business process identifier of a business flow with a business process identifier of a business process constituting the business flow, and each business process identifier has a business process that is operated by a human operation. Event type indicating whether the process is a business process or program, the application name that is the name of the application program used in the business process, the event status indicating the status of the business process, and the information indicating the relationship between the business processes are associated with each other Business flow correspondence information storage means for storing the business flow correspondence information that is information, when the business process is processed, the start time of the business process, the end time of the business process, the event type, the application name, and the event status Associates with Receives business event data from the business processing device that creates the event data. Based on the received business event data and the business flow correspondence information, the processing time or the processing amount increases between business processes and business processes. Business flow analysis means for calculating the processing efficiency of the business flow, and for each business flow identifier, the business flow analysis means determines the transition order of the business processes constituting the business flow based on the information indicating the business process relationship. Determine the event status transition order corresponding to each business process according to the business process transition order, and for each event status for which the transition order is determined, the event type and application name associated with the event status Is extracted from business flow correspondence information, event status, The transition order of the combination of event type and application name is specified, and business event data including the event status, event type and application name is extracted for each combination of event status, event type and application name for which the transition order is specified. When the business event data is successfully extracted for each combination of event status, event type, and application name for which the transition order is specified, the time information contained in the extracted business event data or the business processing device at a certain time The processing efficiency is calculated using the number of received business event data.

  According to such a configuration, when monitoring a business flow in which a business process by a human operation and a business process by a program are mixed, the processing efficiency is calculated by the business event data generated when the business process is processed. The business flow can be monitored in real time.

  A processing efficiency measurement rule storage unit that stores processing efficiency measurement rules that determine the type of processing efficiency to be calculated for each business process and between business processes is provided. The business flow analysis unit processes business processes or business processes. When calculating the efficiency, the processing efficiency measurement rule may calculate the processing efficiency defined for the business process or between the business processes.

  Each element required to process each business process, the cost of using the element for a certain period of time to process the business process, and what type of processing efficiency is used to calculate the cost required for which business process Each business process is processed on the basis of financial information storage means for storing financial information, which is information associated with a measurement index that designates data, financial information, and processing efficiency calculated by the business flow analysis means. Therefore, a configuration including cost calculation means for calculating a cost required for the purpose may be used.

  According to such a configuration, when monitoring a business flow in which a business process by human operation and a business process by a program are mixed, the cost of the business process is calculated every time the processing efficiency of the business process is calculated. The cost required in the flow can be monitored in real time.

  The business processing device according to the present invention is a business processing device that processes a business process by a human operation or by a program, and a processing unit that performs processing by a human operation or by a program, and a processing unit Event that generates event data related to hardware, which is data corresponding to the operation when it is processed by a human operation, and event data related to software that is data corresponding to the process when the processing means performs processing by a program Data generation means (for example, business event aggregation means 21), business process start time, business process end time, event type indicating whether the business process is a business process by a human operation or a program, and a business process Application programs used in An aggregation rule storage means for storing an aggregation rule in which a business event data generation condition and an event status are associated with each other, including an application name that is a name of the system and an event status indicating the status of the business process, and an event data generation means When the content of the event data generated by the process matches the generation condition of the business event data, the business event data generation unit (for example, the business event aggregation unit 21) generates the business event data including the event status corresponding to the generation condition. It is characterized by comprising.

  A business event condition storage unit that stores a business event condition that is a condition for selecting event data generated by the event data generation unit is provided, and the business event data generation unit stores the event data generated by the event data generation unit. Among them, the event data that satisfies the business event condition is selected, and when the selected event data content matches the generation condition of the business event data, the business event data including the event status corresponding to the generation condition is generated. There may be.

  The management device according to the present invention is a management device that displays information calculated by the business monitoring device, and stores user switching information storage means (for example, user switching information that defines items to be displayed for each user ID) Of the information calculated by the storage device 34), the user ID input means (for example, the input device 32) for inputting the user ID of the user of the management device, and the work monitoring device, it is determined that the user ID should be displayed. And display means (for example, the CPU 31 and the output device 33) for displaying only the selected items.

  Further, according to the business monitoring system of the present invention, a business processing device that processes a business process by a human operation or program, and from the business processing device, the start time of the business process, the end time of the business process, Business event data that includes an event type that indicates whether the business process is a human-operated business process or a program-based business process, an application name that is the name of an application program used in the business process, and an event status that indicates the status of the business process A business monitoring device that calculates the processing efficiency indicating the amount of processing time or amount of processing between business processes and business processes, and a management device that displays information calculated by the business monitoring device, The business processing device is When the processing means performs processing by a human operation, event data relating to hardware that is data corresponding to the operation is generated, and when the processing means performs processing by the program, the processing means Event data generation means (for example, business event aggregation means 21) for generating event data related to software, which is data corresponding thereto, and an aggregation rule storage means for storing an aggregation rule in which a generation condition of business event data and an event status are associated with each other When the contents of the event data generated by the event data generating means match the generation conditions for the business event data, the business event data including the event status corresponding to the generation conditions is generated and transmitted to the business monitoring device Business event data generation means (for example, Business event aggregation means 21), and the business monitoring device associates the business process identifier of the business flow with the business flow identifier for identifying the business flow, and associates each business process identifier with the event Business flow correspondence information storage means for storing business flow correspondence information, which is information in which types, application names, event statuses, and information indicating business process relationships are associated, and business event data from business processing devices A business flow analysis means for calculating the processing efficiency indicating the amount of processing time or the amount of processing for business processes and business processes based on the received business event data and business flow correspondence information; The business flow analysis means shows the relationship of business processes for each business flow identifier. Each event whose transition order is determined is determined based on the information that determines the transition order of the business processes that make up the business flow, determines the transition order of the event status corresponding to each business process according to the transition order of the business processes For each status, the event type and application name associated with the event status are extracted from the business flow correspondence information, the transition order of the combination of event status, event type and application name is specified, and the transition order is specified For each combination of status, event type and application name, business event data including the event status, event type and application name is extracted, and the event status, event type and When business event data is successfully extracted for each combination of application names, the processing efficiency is improved using the time information contained in the extracted business event data or the number of business event data received from the business processing device per fixed time. It is characterized by calculating.

  According to such a configuration, when monitoring a business flow in which a business process by a human operation and a business process by a program are mixed, the processing efficiency is calculated by the business event data generated when the business process is processed. The business flow can be monitored in real time. Then, the processing efficiency in the business flow (processing efficiency of the business process constituting the business flow) can be visualized in real time.

  Each element required to process each business process, the cost of using the element for a certain period of time to process the business process, and what type of processing efficiency is used to calculate the cost required for which business process Each business process is processed on the basis of financial information storage means for storing financial information, which is information associated with a measurement index that designates data, financial information, and processing efficiency calculated by the business flow analysis means. Therefore, a configuration including cost calculation means for calculating a cost required for the purpose may be used.

  According to such a configuration, when monitoring a business flow in which a business process by human operation and a business process by a program are mixed, the cost of the business process is calculated every time the processing efficiency of the business process is calculated. The cost required in the flow can be monitored in real time. The cost required in the business flow can be visualized in real time.

  According to the business monitoring method of the present invention, a processing unit of a business processing device that processes a business process by a human operation or a program performs processing by a human operation or by a program, and the event data of the business processing device When the generation unit (for example, the business event aggregation unit 21) performs processing by a human operation, the generation unit generates event data related to hardware that is data corresponding to the operation, and when the processing unit performs processing by a program, Event data relating to software, which is data corresponding to processing, is generated, and the event data generated by the event data generating means (for example, the event event generating means 21) of the event processing apparatus includes the event data generated by the event data generating means. When the data generation conditions are met, Process start time, business process end time, event type indicating whether the business process is a business process by a human operation or a program, an application name that is the name of an application program used in the business process, and a business Business event data including an event status indicating a process state is generated and transmitted to the business monitoring device. The business flow analysis unit of the business monitoring device receives the business event data, and the business flow analysis unit The business process identifier of the business process that configures the business flow is associated with the business flow identifier that identifies the flow, and each business process identifier indicates the relationship between the event type, application name, event status, and business process. Information and correspondence The business flow correspondence information that is the information obtained is referred to, the transition order of the business processes constituting the business flow is determined based on the information indicating the relationship of the business processes, and each business process is determined according to the business process transition order. The transition order of the corresponding event status is determined, and for each event status for which the transition order is determined, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the event status and event type For each event status, event type, and application name combination for which the transition order is specified, and the business event data including the event status, event type, and application name. When the business event data is successfully extracted for each combination of event status, event type, and application name for which the transition order is specified, the time information included in the extracted business event data or the business processing device Using the number of business event data received per fixed time, calculate the processing efficiency indicating the amount of processing time or amount of processing between business processes and business processes, and the management device displays the processing efficiency It is characterized by doing.

  The business monitoring program according to the present invention associates a business process identifier of a business flow with a business process identifier of a business process constituting the business flow, and each business process identifier is a business process that is operated by a human operation. Event type indicating whether the process is a business process or program, the application name that is the name of the application program used in the business process, the event status indicating the status of the business process, and the information indicating the relationship between the business processes are associated with each other A business monitoring program installed in a computer provided with a business flow correspondence information storage means for storing business flow correspondence information as information, and when the business process is processed in the computer, the start time of the business process, At the end of a business process Shows the relationship between the business process for each business flow identifier, the reception process that receives business event data from the business processing device that creates business event data that associates the event type, application name, and event status Based on the information, the business process transition order judgment process that judges the transition order of the business processes that make up the business flow, and the event status transition order that judges the transition order of the event status corresponding to each business process according to the business process transition order For each event status for which the judgment process and transition order are judged, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the event status, event type and application name are combined. Business event data including the event status, event type, and application name is extracted for each combination of event status, event type, and application name for which the transition order is specified When business event data is successfully extracted for each combination of event status, event type, and application name specified, the time information included in the extracted business event data or the business received from the business processing device at regular intervals Using the number of event data, a processing efficiency calculation process for calculating a processing efficiency indicating the amount of processing time or the amount of processing for a business process or between business processes is executed.

  The data generation program according to the present invention is a processing means for processing a computer by a human operation or by a program, and event data relating to hardware that is data corresponding to the operation when the processing means is processed by a human operation. Event data generating means for generating event data related to software that is data corresponding to the processing, processing process start time, business process end time, and business process Business event data that includes an event type that indicates a human-operated business process or a program-based business process, an application name that is the name of an application program used in the business process, and an event status that indicates the status of the business process An aggregation rule storage unit that stores an aggregation rule in which a generation condition and an event status are associated with each other. When the content of event data generated by the event data generation unit matches a generation condition of business event data, the generation condition is It is characterized by functioning as business event data generating means for generating business event data including a corresponding event status.

  The management program according to the present invention is a computer that displays information calculated by the business monitoring apparatus, and stores user switching information storage means (for example, storage device 34) that stores user switching information that defines items to be displayed for each user ID. ), A process for receiving an input of a user ID of a user of the management apparatus, and displaying the user ID among the information calculated by the business monitoring apparatus. Display processing for displaying only items determined to be power is executed.

  According to the present invention, when monitoring a business flow in which a business process by human operation and a business process by a program are mixed, the processing efficiency is calculated based on the business event data generated when the business process is processed. Can be monitored in real time.

Embodiment 1 FIG.
FIG. 1 is a block diagram showing a configuration example of the first embodiment of the present invention. The business monitoring system according to the present invention includes a business monitoring device 1, a plurality of business processing devices 2, and a management device 3. Hereinafter, a case where the management device 3 is a terminal device will be described as an example, and the management device 3 will be referred to as a management terminal 3. The management terminal 3 is connected to the job monitoring apparatus 1. Further, the business monitoring device 1 and each business processing device 2 are connected via a communication network 4.

  The business monitoring device 1 is a computer that monitors the processing status of business processed by the business processing device 2, and includes a business flow analysis unit 11, a business flow correspondence information storage unit 12, a processing efficiency measurement rule storage unit 15, And processing efficiency information storage means 16.

  The business flow correspondence information storage unit 12 is a storage medium that stores business flow correspondence information related to correspondence between business event data and business flow, and is realized by, for example, a hard disk. The business flow correspondence information storage unit 12 is accessible from the business flow analysis unit 11 and the management terminal 3.

  The business event data is information indicating the state of the business process (the state in which the business process has started, the state in which the business process is being performed, or the state in which the business process has been completed), and is transferred from the business processing device 2 to the business monitoring device 1. Sent. A specific example of the business event data will be described later. The business event data includes an event type, an application name, and an event status, and business event data corresponding to each business process is specified by these three types of data. The event type included in the business event data indicates whether the business event data corresponds to a business process by a human operation or a business process by a program. The application name is the name of the application program used in the business process. The event status included in the business event data is information indicating the state of the business process such as the state where the business process has started, the state where the business process is being performed, or the state where the business process has ended.

  The individual business flow correspondence information stored in the business flow correspondence information storage unit 12 identifies information specifying a business flow, information specifying a business process in the business flow, and business event data corresponding to the business process. Information and information indicating the relationship between the business processes.

  As information for specifying a business flow, for example, an identifier (business flow ID) assigned to each business flow is used.

  As information for identifying a business process in a business flow, for example, an identifier (business process ID) assigned to each business process is used.

  The business flow correspondence information includes the event type (information indicating whether it is a business process by human operation or a business process by a program), application name, and event status. The event type, application name, and event status are It is associated with the process ID. The business event data received by the business monitoring apparatus 1 from the business event aggregation means 21 includes both business event data generated by human operations and business event data generated by program processing. Business event data generated by a human operation includes an event type indicating that the operation has been performed by a human operation, the name of an application program operated by a human, an event status indicating a human operation state, an event start time, and an event end Includes time. Business event data generated by program processing includes the event type indicating that the program processing has occurred, the name of the application processed by the program, the event status indicating the processing status of the program, the start time of the event, and the end time of the event including. Business event data including the event type, application name, and event status is identified from the combination of the event type, application name, and event status included in the business flow correspondence information.

  An example of an event status indicating a human operation state will be described. For example, when a mouse is operated by a human and a complaint mail managed by the operation management software is opened, information indicating the start of the complaint reception process becomes an event status indicating a human operation state. Further, as an example of the event status indicating the processing state of the program, for example, “start of investigation process” according to the program can be cited.

  Information indicating the relationship between business processes includes information for specifying a business process to be processed next to the business process and information for specifying a business process processed before the business process.

  FIG. 2 is an explanatory diagram showing an example of the business flow correspondence information stored in the business flow correspondence information storage unit 12. In the example illustrated in FIG. 2, the business flow to which BFL001 is assigned as the business flow ID is a business flow including six business processes from BP001 to BP006. Further, the business event data in the business process to which BP001 is assigned as the business process ID is an event status of EVS001 generated by the processing of the program at AP001, and indicates that transition to BP002 is made.

  The processing efficiency measurement rule storage unit 15 is a storage medium that stores one or more processing efficiency measurement rules. The processing efficiency measurement rule storage unit 15 is accessible from the business flow analysis unit 11 and the management terminal 3. The processing efficiency measurement rule is a rule that determines which processing efficiency is measured for which business process or between which business processes. The processing efficiency is information indicating the amount of time required for processing or the amount of processing. Types of processing efficiency include, for example, average processing time, maximum processing time, the number of events that occurred per fixed time (more specifically, the number of business event data received from the business processing device 2 per fixed time), and the like. . Between business processes is the process from the end of one business process to the start of the next business process. Hereinafter, between business processes is referred to as a business arc. Examples of the processing efficiency include an average processing time, a maximum processing time, and the number of events generated per certain time, but the type of processing efficiency is not limited to these.

  FIG. 3 is an explanatory diagram illustrating an example of a processing efficiency measurement rule. Each processing efficiency measurement rule includes a rule ID, a measurement target, and a measurement item. The rule ID is an identifier that identifies a processing efficiency measurement rule. The measurement target is information indicating a business process or a business arc that is a processing efficiency measurement target. The measurement items determine which items are measured among the average processing time, the maximum processing time, the number of events generated per certain time, etc. as processing efficiency. In the example shown in FIG. 3, it is defined that the average processing time is measured for the business process BP002. Further, regarding the business arc from the business process BP003 to the business BP004, it is defined that the maximum processing time (in this case, the maximum time taken from the end of the business process BP003 to the start of the business BP004) is measured. The processing efficiency measurement rule may determine that a plurality of types of processing efficiency are measured for one measurement target.

  The business flow analysis means 11 calculates the processing efficiency of a business flow in which business processes by humans and business processes by programs are mixed. Specifically, the business flow analysis unit 11 refers to the business flow correspondence information storage unit 12 every time business event data is received from any one of the business processing apparatuses 2, and is a sequence of business events that can correspond to the business flow. Search the set. Then, the business flow analysis unit 11 calculates the processing efficiency of each business process indicated by the set of business event columns, and outputs the calculation result to the management terminal 3. “A set of business events that can be handled by a business flow” means a combination of the event status, event type, and application name of the business event data corresponding to the business process indicated by the business flow in the order of the business process transition indicated by the business flow. Data (a combination of event status, event type, and application name). The business flow analysis unit 11 refers to the processing efficiency measurement rule stored in the processing efficiency measurement rule storage unit 15 and calculates the processing efficiency for each business process or business arc generated according to the business flow of the business flow correspondence information.

  The processing efficiency information storage unit 16 is a storage medium that stores the processing efficiency information created by the business flow analysis unit 11. The processing efficiency information will be described later with reference to FIG.

  The business processing device 2 is a computer that processes a business process constituting a business flow by a human operation or by a program. The business processing device 2 includes business event aggregation means 21 and aggregation rule storage means 27. Further, the business processing device 2 includes processing means (not shown) that performs processing by a human operation or by a program. The processing means (not shown) is realized by the CPU of the business processing device 2, for example.

  The business event aggregating means 21 aggregates event data related to hardware and software of the business processing device 2 into business event data by human operation or program processing and transmits the business event data to the business monitoring device 1. In this specification, “aggregation” means creating business event data from event data. The business event aggregation unit 21 refers to the aggregation rules stored in the aggregation rule storage unit 27 and aggregates event data into business event data.

  Hereinafter, “event data” and “business event data” will be described.

  “Event data” is information indicating an event related to hardware of the business processing device 2 or an event related to software of the business processing device 2. An event related to hardware is an operation performed via an input device (for example, a keyboard or a mouse), and an event related to software is a change to a start state of an application program or a change to an end state of an application program. Or a change to an application program error state.

  FIG. 4 is an explanatory diagram illustrating an example of event data related to the hardware of the business processing device 2. As shown in FIG. 4, event data related to the hardware of the business processing device 2 includes information (device ID) for specifying an input device such as a keyboard and a mouse, a press of a return key on the keyboard, a press of a right button on the mouse, and the like. Operation information (operation event) of the input device, the name of the application program in which the operation was performed and the process number of the application program (not shown in FIG. 4), the time of occurrence of the operation, the business process operated The user's user ID. Further, as shown in FIG. 4, a hardware event ID is assigned to the combination of these pieces of information by the business event aggregation unit 21. The application program process means an execution state of the application program and is a concept different from the business process. In addition, the user ID is input to the business processing apparatus 2 in advance by the worker at the start of the work (at the time of login).

  FIG. 5 is an explanatory diagram showing an example of event data related to the software of the business processing device 2. As shown in FIG. 5, the event data related to the software of the business processing device 2 includes an event indicating an application program processing state such as the name of the application program, the start of the article model number search process, and the end of the automatic mail transmission process of order reception It includes parameters used in processing such as status, article model number and mail transmission content, process number in which the processing has been performed, time of occurrence and date of occurrence. This process number is also a number indicating the execution state of the application program.

  FIG. 6 is an explanatory diagram showing an example of business event data. As shown in FIG. 6, the business event data includes business process start time, business process end time, event type (whether the business event data corresponds to a business process by human operation, Information), application name, and event status. Further, an event ID is assigned to the combination of these information by the business event aggregation means 21 as shown in FIG.

  The aggregation rule storage unit 27 stores an aggregation rule including a condition for aggregating business event data from event data. FIG. 7 is an explanatory diagram illustrating an example of an aggregation rule. As shown in FIG. 7, the aggregation rule includes an event status to be included in the business event data, and a business event data generation condition (business event data generation condition). The business event data generation conditions are the contents of the event data shown in FIGS. 4 and 5 (for example, the device ID, operation event, application name, user ID, process number (not shown in FIG. 4) shown in FIG. 4), FIG. 5 is described as a logical operation (logical sum or logical product) of part or all of the application name, software event status, parameter, process number, user ID, and the like shown in FIG. For example, in the second aggregation rule shown in FIG. 7, the result of the logical product of contents such as “the device ID is a mouse” and “the operation event is ON_CLIC_RIGHT (pressing the right click button)” and “ The logical product and the result of logical product such as “Application name is AP002” are shown. The business event aggregation means 21 generates business event data including an event status corresponding to the business event data generation condition when the event data satisfies the business event data generation condition. The business event aggregation means 21 describes the time described in the event data satisfying the business event data generation condition as the start time and end time included in the business event data. For example, event data that satisfies business event data generation conditions and includes business event data starting from the time described in the event data whose event status is started, or satisfies business event data generation conditions The time described in the event data whose event status is ended may be included in the business event data as the end time. In addition, the business event aggregation unit 21 determines whether the event type is “business process by human operation” or “business process by program” according to the business event data generation condition satisfied by the event data.

  The management terminal 3 is a terminal (console) including an input device such as a keyboard and a mouse and an output device such as a display device. The management terminal 3 is connected to the job monitoring apparatus 1 and receives various data and data sent from the job monitoring apparatus 1 and outputs the various instructions and data input by the job monitor to the monitoring apparatus. It has a function to output to the device.

  FIG. 8 is a block diagram illustrating a configuration example of the management terminal (management apparatus) 3. The management terminal 3 includes an input device 32, a CPU 31, an output device 33, and a storage device 34. The input device 32 is a keyboard or a mouse, for example, and receives various instructions and information from a business administrator. The output device 33 is a display device, for example, and displays data received from the job monitoring device 1. The storage device 34 stores a management program, and the CPU 31 operates according to the management program program. In accordance with the management program, the CPU 31 stores the business flow correspondence information input via the input device 32 in the business flow correspondence information storage unit 12 or measures the processing efficiency measurement rule input via the input device 32. Or stored in the rule storage unit 15. Further, the CPU 31 causes the output device 33 to display the data received from the job monitoring device 1 according to the management program.

  Next, the operation of the present embodiment will be described.

  First, an operation in which the business event aggregation unit 21 of the business processing device 2 generates business event data will be described.

  When the processing means (not shown) of the business processing apparatus 2 performs processing in response to a human operation performed on the input device of the business processing apparatus 2, the business event aggregation means 21 responds to the operation. Then, event data related to hardware (see FIG. 4) is generated. Further, when the processing unit (not shown) of the business processing device 2 performs processing according to a program, the business event aggregation unit 21 generates event data (see FIG. 5) related to software according to the processing. The business event aggregation unit 21 stores the generated event data in a storage device (not shown) included in the business processing device 2.

  The business event aggregation means 21 refers to the aggregation rules stored in the aggregation rule storage means 27 and the generated event data (event data related to hardware and event data related to software), and the event data is the business event data of the aggregation rule. It is determined whether the generation condition is satisfied.

  If the event data does not satisfy the business event data generation condition, the business event aggregation unit 21 generates the event data according to the processing executed by the business processing device 2, and the event data satisfies the business event data generation condition. The process of determining whether or not there is repeated.

  If the event data satisfies the business event data generation condition, the business event aggregation means 21 generates business event data (see FIG. 6) using the event data. At this time, the business event aggregation means 21 sets the time described in the event data satisfying the business event data generation condition as the start time and the end time included in the business event data. For example, event data that satisfies business event data generation conditions and includes the time described in the event data whose event status is started as the start time in business event data, or satisfies the business event data generation conditions For example, the time described in the event data whose event status is ended is included in the business event data as the end time. The business event aggregation means 21 determines whether the event type is “business process by human operation” or “business process by program” according to the business event data generation condition satisfied by the event data, The event type is stored in the business event data. Further, the business event aggregation means 21 describes the application name described in the event data satisfying the business event data generation condition as the application name included in the business event data. Of the combinations of event data that satisfy the business event data generation conditions, which event data the application name described as the application name included in the business event data is generated by the business event data satisfied by the event data What is necessary is just to determine according to conditions. In addition, the business event aggregation unit 21 describes the event status associated with the business event data generation condition satisfied by the event data as the event status of the business event data. Further, the business event aggregation means 21 associates the event ID (see FIG. 6) with the business event data in association with the combination of the start time, the end time, the event type, the application name, and the event status. include.

  After generating the business event data, the business event aggregation unit 21 deletes the event data that satisfies the business event data generation condition from the storage device (not shown). Then, event data is generated, and the process of determining whether the event data satisfies the business event data generation condition is repeated.

  The business event aggregation unit 21 transmits the generated business event data to the business monitoring apparatus 1 via the communication network 4. The business flow analysis unit 11 of the business monitoring apparatus 1 receives the business event data transmitted by the business event aggregation unit 21. The business event aggregation means 21 transmits the business event data to the business monitoring apparatus 1 every time business event information including an event ID, start time, end time, event type, application name, and event status is created. .

Next, an operation in which the job monitoring apparatus 1 outputs processing efficiency will be described.
When the business monitor monitors the processing status of a business in which business processing by a human operation of the business processing device 2 and business processing by a program are mixed, the business flow correspondence information is stored in the business flow correspondence information storage unit 12. . At this time, the business flow correspondence information is input to the input device 32 (see FIG. 8) of the management terminal 3, and the CPU 31 (see FIG. 8) of the management terminal 3 sends the business flow correspondence information to the business monitoring device 1. The business flow correspondence information is stored in the business flow correspondence information storage unit 12.

  The management terminal 3 also stores the processing efficiency measurement rule in the processing efficiency measurement rule storage unit 15 in advance. That is, the processing efficiency measurement rule is input to the input device 32 of the management terminal 3, and the CPU 31 of the management terminal 3 transmits the processing efficiency measurement rule to the job monitoring device 1, and stores the processing efficiency measurement rule in the processing efficiency measurement rule storage. It is stored in the means 15.

  FIG. 9 is a flowchart illustrating an example of an operation in which the business flow analysis unit 11 of the business monitoring apparatus 1 calculates the processing efficiency.

  First, the business flow analysis unit 11 waits until new business event data is received from any of the business processing devices 2 (step S101). If no new business event data has been received from any of the business processing apparatuses 2, the standby state in step S101 is continued.

  If new business event data is received from any of the business processing devices 2 (NO in step S101), the business flow analysis unit 11 stores the received business event data in a storage device included in the business monitoring device 1. . The business flow analysis unit 11 stores the business event data received in this way in a storage device included in the business monitoring device 1 and stores the business event data in the storage device. The business flow analysis unit 11 copies the stored business event data to another storage area included in the business monitoring device 1 and stores it (step S102). A set of copied business event data is set as a set S. In step S102, the business flow analysis unit 11 copies and stores all the business flow correspondence information stored in the business flow correspondence information storage unit 12 in another storage area included in the business monitoring device 1. A set of copied business flow correspondence information is a set T.

  After step S102, the business flow analysis unit 11 rearranges the business event data belonging to the set S in time series (step S103). That is, the business flow analysis unit 11 rearranges the business event data belonging to the set S in the order received.

  Subsequently, the workflow analyzing means 11 determines whether or not the set S or the set T is an empty set (step S104). If the set S or T is an empty set (YES in step S104), the process proceeds to step S101. That is, if at least one of the set S and the set T is an empty set, the process proceeds to step S101. If neither set S nor set T is an empty set (YES in step S104), the process proceeds to step S105.

  In step S <b> 105, the business flow analysis unit 11 extracts one business flow correspondence information from the set T. Here, “take out” means that information is moved to the main memory (not shown) of the work monitoring apparatus 1. That is, in step S105, the business flow analysis unit 11 moves one business flow correspondence information in the set T to the main memory (not shown) of the business monitoring device 1. Further, one business flow correspondence information is business flow correspondence information corresponding to one business flow ID.

  Next, the business flow analysis unit 11 arranges the combination of the event status, event type, and application name of the business event data corresponding to the business process in the order of the business process transition indicated by the business flow correspondence information extracted in step S105. Is searched from the set S (a set of business event columns that can correspond to the business flow) (step S106).

  The operation in step S106 will be described by taking as an example the case where the business flow correspondence information whose business flow ID is BFL001 illustrated in FIG. 2 is extracted in step S105. First, the business flow analysis unit 11 determines the transition order of business processes determined by the business flow correspondence information extracted in step S105. The business flow analysis means 11 reads the business process ID of the first business process from the business flow correspondence information. In this example, the first business process information in the business flow is described in the first business flow correspondence information (in the example shown in FIG. 2, the first row of the rows corresponding to the business flow ID). It shall be. Accordingly, the business flow analysis unit 11 reads BP001 as the business process ID of the first business process.

  Next, the business flow analysis unit 11 reads the next business process ID in the business process and determines that the next business process transitions. In the example shown in FIG. 2, since BP002 is described as the business process ID of the business process next to the business process BP001, it is determined that the transition to BP002 follows BP001. Similarly, the business flow analysis unit 11 sequentially determines the business process to be transitioned next.

  If there are a plurality of next business process IDs, it means that the process transitions to any one of the plurality of business processes. At this time, the transition order of the business processes is determined for each case of transition to each of a plurality of business processes. For example, in the example shown in FIG. 2, BP003 and BP005 are shown as business process IDs of business processes following BP002. Therefore, the subsequent business process transition order when transitioning from “BP001 → BP002 → BP003” and the subsequent business process transition order when transitioning from “BP001 → BP002 → BP005” are respectively determined. Since BP004 is described as the business process ID of the business process next to BP003, it is determined that the transition to BP004 follows BP003.

  In this way, the business flow analysis unit 11 determines the transition order of business processes. In this example, the order of “BP001 → BP002 → BP003 → BP004 → BP006” and “BP001 → BP002 → BP005 → BP006” is determined as the business process transition order.

  Further, the business flow analysis unit 11 lists event statuses corresponding to the business processes in accordance with the transition order of the business processes. However, a plurality of event statuses may be described in one business process in the business flow correspondence information. In this case, it means that one of the event statuses occurs. The business flow analysis unit 11 lists the occurrence order of all event statuses that can occur in the business process transition order. For example, in the second business process BP002, both EVS002 and EVS003 can occur. Therefore, the business flow analysis unit 11 derives the transition order of the event status for each of the case where EVS002 follows the event status EVS001 in the first business process and the case where EVS003 follows. In this example, the business flow analysis unit 11 derives the event status transition order such as “EVS001 → EVS002 → EVS004 → EVS002 → EVS007”, “EVS001 → EVS003 → EVS004 → EVS002 → EVS007”, and the like. Here, the transition order of two types of event statuses is illustrated, but in this example, the transition order of event statuses is not limited to these two types. For example, all of the exemplified event status transition orders correspond to the business process transition order “BP001 → BP002 → BP003 → BP004 → BP006”, but the transition order “BP001 → BP002 → BP005 → BP006”. There is also a transition order of event data “EVS001 → EVS002 → EVS005 → EVS007” and the like.

  As described above, the business flow analysis unit 11 derives the event status transition order corresponding to the business process transition order, and then reads the event type and application name corresponding to the event status arranged in the transition order from the business flow correspondence information. Combined with each event status. The event type and application name corresponding to the event status are the event type and application name associated with the business process ID corresponding to the event status. Taking the transition order of “EVS001 → EVS002 → EVS004 → EVS002 → EVS007” as an example, the event type and application name corresponding to the first EVS001 are “event type: program”, “application name: AP001” associated with BP001. Is. This data is combined with EVS001. Similarly, for the second and subsequent event statuses, the event status, event type, and application name are combined.

  As a result, the following transition order of combinations of event status, event type, and application name is derived from the transition order of “EVS001 → EVS002 → EVS004 → EVS002 → EVS007”.

{Event type is program, application name is AP001, event status is EVS001}
→ {Event type is operation, application name is AP002, event status is EVS002}
→ {Event type is program, application name is AP003, event status is EVS004}
→ {Event type is operation, application name is AP003, event status is EVS002}
→ {Event type is program, application name is AP005, event status is EVS007}

  This transition order is referred to as transition order A.

  Further, for example, from the transition order “EVS001 → EVS002 → EVS005 → EVS007”, the transition order of the following combinations of event status, event type, and application name is derived.

{Event type is program, application name is AP001, event status is EVS001}
→ {Event type is operation, application name is AP002, event status is EVS002}
→ {Event type is program, application name is AP004, event status is EVS005}
→ {Event type is program, application name is AP005, event status is EVS007}

  The business flow analysis unit 11 derives all transition orders of such combinations of event status, event type, and application name from the business flow correspondence information.

  Next, the business flow analysis unit 11 searches the set S for a set of business event data that can be arranged in the transition order of the combination of the derived event status, event type, and application name. For example, in the case of transition order A, business event data having “event type is program, application name is AP001, and event status is EVS001” is searched. Subsequently, business event data having “event type is operation, application name is AP002, and event status is EVS002” is searched. In this way, business event data is searched for each combination of event status, event type, and application name. If business event data can be searched up to the last combination in the transition order A, a set of data including combinations of event status, event type, and application name included in each searched business event data corresponds to the business flow. This is a column set of business events that can be performed.

  Here, the transition order A has been described as an example, but business event data is searched from the set S in the same manner for other transition orders.

  When searching for a set of business event columns that can correspond to a business flow, if there are a plurality of business event data following one business event data, the business flow analysis means 11 Business event data with the shortest time interval is selected. For example, as the business event data following the business event data with “event type is program, application name is AP001, event status is EVS001”, “event type is operation, application name is AP002, event status is EVS002” If there are a plurality of business event data, the business event data having the shortest start time and the end time of the business event data having the event status EVS001 is selected from the plurality of business event data.

  Above, the process of step S106 is complete | finished.

  In step S106, the business flow analysis unit 11 has not been able to search the set S for a set of business event columns that match the business flow correspondence information extracted in step S105 (that is, a set of business event columns that can handle business floats). Is determined (step S107). If such a business event column set cannot be searched (YES in step S107), the process proceeds to step S104, and the processes in and after step S104 are repeated. When such a business event column set can be searched (NO in step S107), the process proceeds to step S108.

  In step S108, the business flow analysis unit 11 refers to each business event data including a combination of each event type, application name, and event status included in the business event column set searched in step S106, and stores the processing efficiency measurement rule storage. The processing efficiency of each business process or business arc is calculated according to the processing efficiency measurement rule stored in the means 15. This business process or business arc is a business process or business arc indicated by the transition sequence of the business process corresponding to the business event column set searched in step S106. If the processing efficiency of the business process or business arc indicated by the business process transition order has already been calculated in step S108 that has already been executed, the processing efficiency of the business process or business arc is newly calculated again. Update.

  The business flow analysis unit 11 calculates, for example, the average processing time, the maximum processing time, the number of events generated per certain time, and the like as the processing efficiency of business processes and business arcs.

  Assume that the following business event column set is calculated.

  “Event type is program, application name is AP001, event status is EVS001” → “Event type is operation, application name is AP002, event status is EVS002” → “Event type is program, application name is AP003” , Event status is EVS004 "→" event type is operation, application name is AP003, event status is EVS002 "→" event type is program, application name is AP005, event status is EVS007 "

  This column set is searched based on the business process transition order of “BP001 → BP002 → BP003 → BP004 → BP006”, and corresponds to this transition order. The business flow analysis means 11 calculates the processing efficiency of each business process and business arc indicated by this transition order according to the processing efficiency measurement rule 15.

  When calculating the processing efficiency corresponding to a business process or a business arc, the business flow analysis means 11 refers to the measurement item of the processing efficiency measurement rule whose measurement target is the business process or the business arc, and the process indicated by the measurement item Calculate efficiency. For example, in the processing efficiency measurement rule, it is assumed that the measurement target is the business process BP001 and the measurement item is the average processing time. In this case, the average processing time of the business process BP001 may be calculated to obtain the processing efficiency. When the measurement item is the maximum processing time, the maximum processing time among the processing times of the business process BP001 may be set as the processing efficiency. The processing time of the business process BP001 is the difference between the end time and the start time described in the business event data including the combination of the event type, application name, and event status associated with BP001 in the business flow correspondence information. The business flow analysis means 11 may calculate the difference between the end time and the start time from such business event data, and calculate the average or the maximum value. The same applies when the measurement object is a business arc. For example, when the measurement target is a business arc “BP001 → BP002”, the end time of business event data including a combination of the event type, application name, and event status associated with BP001 in the business flow correspondence information; Calculate the difference in the start time of business event data including the combination of event type, application name, and event status associated with BP002 in the business flow correspondence information, and calculate the average or the maximum value You can do it.

  In addition, when the measurement item is the number of events generated per fixed time (the number of business event data received from the business processing device 2 per fixed time), the business flow analysis unit 11 performs the business corresponding to the measurement target. The number of event data received from the business processing device 2 per certain time may be calculated to obtain processing efficiency. At this time, in the measurement item of the processing efficiency measurement rule, it may be determined that the number of receptions of business event data having a specific event status per business time among the business event data corresponding to the measurement target is obtained as the processing efficiency. In this case, the business flow analysis unit 11 may calculate, as the processing efficiency, the number of receptions of business event data corresponding to the measurement target, which is business event data of the event status indicated by the measurement item, per fixed time.

  For example, the business flow analysis unit 11 calculates, as processing efficiency, the number of receptions of business event data corresponding to the measurement target and having the event status indicating “start of processing” per certain time. Also good.

  Further, for example, the business flow analysis unit 11 calculates, as the processing efficiency, the number of receptions of business event data corresponding to the measurement target, and the business event data whose event status indicates “end of processing” per certain time. May be. The number of received business event data corresponding to the measurement target and whose event status indicates “processing completed” per fixed time is the number of receptions per fixed time processed by the business processing device 2. The number of processes to be measured.

  When the processing target is a business arc and the measurement item is the number of business arcs generated per fixed time, the business flow analysis unit 11 obtains the number of generations of the business arc per fixed time according to the measurement item. .

  In the processing efficiency measurement rule, a plurality of types of processing efficiency may be calculated for one measurement target. For example, for the business process BP001, the average processing time, the maximum processing time, and the number of events that occur per fixed time may be calculated. In this case, the business flow analysis unit 11 calculates the plurality of types of processing efficiencies.

  In step S109, which will be described later, the business event data is excluded from the set S. Therefore, when the business flow analysis means 11 refers to the business event data in order to calculate the processing efficiency such as the average processing time in step S108, the business flow analysis means 11 may refer to the business event data of the copy source of the set S.

  After step S108, the business flow analysis means 11 excludes business event data including a combination of each event type, application name, and event status in the business event column set from the set S (step S109). After step S109, the process proceeds to step S104 and the same processing is repeated.

  When shifting from step S104 to step S101, the business flow analysis unit 11 transmits the calculated processing efficiency (processing efficiency of each business process and each business arc) to the management terminal 3. At this time, in addition to the calculated processing efficiency, a command for displaying the business process indicated by the business flow correspondence information extracted in step S105 as an icon and indicating the transition order of each business process (business flow diagram) is also displayed on the management terminal 3. Send. This command includes a function for displaying an icon representing a business process, a function for displaying an arrow connecting icons, and the like. The process of creating an instruction for displaying a business flow diagram will be described later.

  The business flow analysis unit 11 transmits processing efficiency to the management terminal 3. Specifically, the business flow analysis unit 11 transmits processing efficiency information including the processing efficiency calculated for each business process and each business arc to the management terminal 3. FIG. 10 is an explanatory diagram illustrating an example of processing efficiency information. As shown in FIG. 10, in the processing efficiency information, a business process ID is associated with a business flow ID. The processing efficiency (average processing time, maximum processing time, etc.) is associated with each business process ID. Although not shown in FIG. 10, the identifier of each business arc is also associated with the business flow ID in the processing efficiency information. Further, the processing efficiency (average processing time, maximum processing time, etc.) is associated with the identifier of each business arc. The business flow analysis unit 11 creates such processing efficiency information and transmits it to the management terminal 3.

  The business flow analysis unit 11 may calculate the processing efficiency for the business flow. In this case, the business flow analysis unit 11 may associate the business flow ID with the processing efficiency in the processing efficiency information.

  The business flow analysis unit 11 stores the processing efficiency information in the processing efficiency information storage unit 16 and transmits the processing efficiency information to the management terminal 3.

  Next, a process of creating an instruction for displaying an image (business flow diagram) indicating the transition order of each business process by representing the business process indicated by the business flow correspondence information extracted in step S105 with an icon will be described later.

  FIG. 11 is a flowchart illustrating an example of an operation for creating an instruction for displaying a business flow diagram. First, when the business flow correspondence information stored in the business flow correspondence information storage unit 12 is updated by the management terminal 3, the following processing is started. The business flow analysis unit 11 copies and stores all the updated business flow correspondence information in another storage area included in the business monitoring device 1 (step S301). A set of copied business flow correspondence information is set as set A. The business flow correspondence information that has not been updated is not copied and is not included in the set A.

  Subsequently, the business flow analysis unit 11 determines whether or not the updated business flow correspondence information set A is an empty set (step S302). If the set A is an empty set, the process ends.

  If the set A is not an empty set (NO in step S302), the workflow analyzing unit 11 extracts one workflow corresponding information from the set A. That is, one business flow correspondence information in the set A is moved to the main memory (not shown) of the business monitoring device 1.

  Subsequently, the business flow analysis unit 11 derives a set of business process columns (a set of business process IDs in the order of transition) based on the business flow correspondence information extracted in step S105 (step S304). In step S304, the business process transition order is determined in the same manner as the operation for determining the business process transition order in step S106, and the resulting business process ID such as “BP001 → BP002 → BP003 → BP004 → BP006” is obtained. The set may be a column set of business processes. The business flow analysis unit 11 stores the derived set of business processes in the storage device of the business monitoring apparatus 1. The set of business process sequence sets is set as set B.

  Next, the business flow analysis unit 11 rearranges the column set of business processes belonging to the set B in descending order of the number of business processes (step S305). Subsequently, the business flow analysis unit 11 determines whether or not the set B is an empty set (step S306). If the set B is an empty set (YES in step S306), the process proceeds to step S302, and the processes after step S302 are repeated. If the set B is not an empty set (NO in step S306), the process proceeds to step S307.

  In step S307, the business flow analysis unit 11 extracts one column set from the column set of the business processes belonging to the set B in the order after the rearrangement (step S307). That is, one column set (a set of business process columns) in the set B is moved to the main memory (not shown) of the business monitoring apparatus 1.

  Next, the business flow analysis unit 11 draws a function for placing an icon corresponding to the event type of each business process ID belonging to the business process column set extracted in step S307 in the drawing area, and an arrow connecting the icons. An instruction (collection of functions) composed of functions to be arranged in the area is created (step S308). At this time, when one piece of business flow correspondence information is extracted in step S303, the processing in steps S306 to S308 is performed for each column set of business processes derived from the business flow correspondence information. When the loop processing of steps S306 to S308 is repeated, the workflow analyzing means 11 performs the above-described function for placing icons in the drawing area and the function for placing arrows connecting the icons in the drawing area. Add to instruction. At this time, if the function for placing the icon of the business process ID included in the column set extracted in step S307 is already included in the above command, the function for placing the icon is not added.

  Hereinafter, an example will be described in which the business flow correspondence information is updated, and the updated business flow correspondence information is only the business flow correspondence information whose business flow ID is BFL001 illustrated in FIG. The business flow analysis unit 11 copies and stores all the updated business flow correspondence information in another storage area included in the business monitoring device 1 (step S301). In this example, only the business flow correspondence information whose business flow ID is BFL001 illustrated in FIG. 2 is copied, and only this one business flow correspondence information belongs to the set A.

  Since the set A is not an empty set, the process proceeds from step S302 to step S303. In step S <b> 303, the business flow analysis unit 11 extracts the business flow correspondence information whose business flow ID is BFL001 from the set A. As a result, the set A becomes an empty set.

  In subsequent step S304, the business flow analysis means 11 derives a set of business process columns based on the extracted business flow correspondence information, and stores them in the storage device of the business monitoring device 1. In this example, a column set of business processes “BP001 → BP002 → BP003 → BP004 → BP006” and a column set of business processes “BP001 → BP002 → BP005 → BP006” are derived. The set of column sets is set B.

  The business flow analysis unit 11 rearranges the column set of business processes belonging to the set B belonging to the set B in descending order of the number of business processes (step S305). The number of business processes in the column set “BP001 → BP002 → BP003 → BP004 → BP006” is 5, and the number of business processes in the column set “BP001 → BP002 → BP005 → BP006” is 4. Therefore, “BP001 → BP002 → BP003 → BP004 → BP006” is rearranged as the first column set, and “BP001 → BP002 → BP005 → BP006” is rearranged as the second column set.

  Since the set B is not an empty set at this time, the process proceeds from step S306 to step S307. In step S307, the work flow analysis means 11 takes out the first column set “BP001 → BP002 → BP003 → BP004 → BP006”.

  In the next step S308, the business flow analyzing means 11 arranges icons representing the respective business process IDs in the drawing area in accordance with the event types of the respective business process IDs “BP001 → BP002 → BP003 → BP004 → BP006”. The function is an instruction for displaying a business flow diagram. First, since the event type of BP001 is “program” (see FIG. 2), a function for arranging an icon indicating a business process by a program is included in an instruction for displaying a business flow diagram. Next, since the event type of BP002 is “operation” (see FIG. 2), a function for arranging an icon indicating a business process by a human operation is included in the above command. Similarly, since the event type of BP003 is “program”, a function for arranging an icon indicating a business process by a program is included in the above command. Similarly, since the event type of BP004 is “operation”, a function for arranging an icon indicating a business process by a human operation is included in the above command. Since the event type of BP006 is “program”, a function for arranging an icon indicating a business process by a program is included in the above command. Further, a function for arranging an arrow in the drawing area is added to the above instruction so that the BP001 icon and the BP002 icon are connected by an arrow from the BP001 icon to the BP002 icon. A function for arranging arrows is added to the above command so that other icons are similarly connected by arrows.

  In the next step S306, the workflow analysis means 11 determines that the set B is not an empty set, and proceeds to step S307. In step S <b> 307, the business flow analysis unit 11 takes out a business process column set “BP001 → BP002 → BP005 → BP006”. As a result, the set B becomes an empty set.

  In subsequent step S308, the business flow analysis means 11 adds a function for arranging an icon representing a business process ID to the above command according to the event type of the business process ID of “BP001 → BP002 → BP005 → BP006”. Go. Since the function for placing the BP001 icon is included in the command in the previous step S308, the function for placing the BP001 icon is not added. The same applies to the icons of BP002 and BP006. Since the event type of BP005 is “program”, a function for arranging an icon indicating a business process by a program is added to the above command. In addition, a function for arranging an arrow from the BP002 icon to the BP005 icon and a function for arranging an arrow from the BP005 icon to the BP006 icon are added to the above command.

  Thereafter, when the process proceeds to step S306, the set B is an empty set, and thus the process proceeds to step S302. In step S302, since the set A is an empty set, the process ends.

  When an image is displayed based on the command created in this way, a business flow diagram illustrated in FIG. 12 is displayed. The business flow analysis unit 11 stores the created command in the storage device of the business monitoring device 1. In step S <b> 108, the business flow analysis unit 11 transmits a command corresponding to the business flow ID included in the processing efficiency information to the management terminal 3 when transmitting the processing efficiency information to the management terminal 3.

  When the CPU 31 of the management terminal 3 receives the processing efficiency information and the instruction (instruction for displaying the business flow diagram), the processing efficiency (average processing time, maximum processing time) for each business process and each business arc based on the processing efficiency information. , The number of events generated per fixed time, etc.) is displayed on the output device 33. Further, a business flow diagram of a business flow indicating each business process and each business arc is displayed on the output device 33 based on the received command.

  FIG. 13 is an explanatory diagram illustrating an example of a display screen displayed by the management terminal 3. The CPU 31 of the management terminal 3 displays a tab button B101 at the top of the screen for each business flow ID included in the processing efficiency information. The CPU 31 of the management terminal 3 outputs the processing efficiency by referring to the processing efficiency information for each business process ID or each business arc associated with the business flow ID of the selected tab button among the tab buttons. 33 is displayed. Further, the CPU 31 of the management terminal 3 displays the business flow diagram on the output device 33 based on a command (command for displaying the business flow diagram) corresponding to the business flow ID of the selected tab button. FIG. 13 shows an example of displaying the business flow diagram corresponding to the business flow BFL001, the processing efficiency of each business process, and each business arc.

  As shown in FIG. 13, the CPU 31 of the management terminal 3 causes the output device 33 to display a button B102 for sorting the processing efficiency for each processing efficiency such as the average processing time and the maximum processing time. When the button B102 is pressed, the CPU 31 of the management terminal 3 sorts each business process and each business arc in descending order of the processing efficiency value corresponding to the pressed button, and causes the output device 33 to re-display it. For example, when the average processing time sorting button is pressed, the respective business processes and the respective business arcs are sorted in the descending order of the average processing time and are displayed again on the output device 33.

  Next, the effect of this embodiment will be described. According to the present embodiment, it is possible to monitor in real time a business flow in which a business process by a human operation and a business process by a program are mixed, and to visualize the processing efficiency of the business flow in real time. The reason is that every time the business flow analysis means 11 receives business event data related to the hardware and software of the business processing device 2 from the business processing device 2, it searches for a set of business events that can correspond to the business flow. This is for calculating the processing efficiency information of the set of business event columns and sending the calculation result to the management terminal 3.

  Further, according to the present embodiment, since the processing efficiency information of the business flow displayed on the management terminal 3 can be sorted, the business monitor can easily grasp the business flow, the business process, and the business arc with the worst processing efficiency. be able to.

Embodiment 2. FIG.
FIG. 14 is a block diagram illustrating a configuration example of the second exemplary embodiment of the present invention. Constituent elements similar to those of the first embodiment are denoted by the same reference numerals as those in FIG. 1 and description thereof is omitted. The configuration of the business processing device 2 and the management terminal 3 is the same as the configuration of the business processing device 2 and the management terminal 3 in the first embodiment. The business monitoring apparatus 1 according to the second embodiment includes a business cost calculation unit 13 and a financial information storage unit 14 in addition to the business flow analysis unit 11, the business flow correspondence information storage unit 12, and the processing efficiency measurement rule storage unit 15. With.

  The financial information storage unit 14 calculates the cost (amount) required to process the business process indicated by each business process ID associated with the business flow ID in the business flow correspondence information stored in the business flow correspondence information storage unit 12. It is a storage medium for storing information for deriving (denoted as financial information), and is realized by, for example, a hard disk. The financial information storage unit 14 is accessible from the business cost calculation unit 13 and the management terminal 3.

  The individual financial information stored in the financial information storage means 14 includes the name of the cost element required to process each business process, information indicating the cost of the cost unit, and the measurement index for measuring the cost of the cost element. In addition, budget information for the next fiscal year or next month, cost performance information for the previous fiscal year or last month, and the like may be included.

  The names of cost elements include hardware, software, employment, hardware and human accommodation facilities, external services, etc. required to process each business process. Specific examples of hardware required for processing a business process include hardware such as a server and a router. Further, specific examples of software required for processing business processes include account software and database software. Further, the employment required for processing the business process is the employment of a business processor who processes the business. Examples of accommodation facilities required for processing business processes include, for example, a server and a business processor storage room. A specific example of an external service required for processing a business process is, for example, a connection service with a wide area communication network.

  The information indicating the cost of the cost unit is the cost of the cost element required for a certain time such as one hour or business hours when processing the business process. Hereinafter, a case where the information indicating the cost in the cost unit is the cost of the cost element required for a certain time when the business process is processed will be described as an example.

  The measurement index is information indicating which item of processing efficiency (average processing time, number of processing of business processes processed per fixed time, etc.) is used to calculate the cost required for processing which business process. Note that the number of business process processes processed per fixed time is the number of business event data received per fixed time that is business event data corresponding to the business process and whose event status indicates "End of processing." (The number of receptions from the business processing device 2). In the following description, it is assumed that the business flow analysis unit 11 calculates the average processing time and the number of business processes processed per fixed time as the processing efficiency.

  FIG. 15 is an explanatory diagram illustrating an example of financial information stored in the financial information storage unit 14. “ProcessingTime” described in the measurement index illustrated in FIG. 15 represents an average processing time. Further, the business process ID described in the measurement index illustrated in FIG. 15 indicates which business process the cost required for.

  The contents indicated by the financial information will be described using the first financial information shown in FIG. 15 as an example. In the first financial information shown in FIG. 15, the cost element is “Server A”, the cost unit element is “$ 0.2 / hour ($ 0.2 per hour)”, and the measurement index is “BP001. "ProcessingTime". This means that the cost required to process the business process BP001 by the server A is $ 0.2 per hour, and the cost required for the average processing time of the business process BP001 is calculated using the average processing time. ing.

  The business cost calculation means 13 calculates the cost of a business flow in which business by humans and business by programs are mixed. The business cost calculating unit 13 updates the processing efficiency information of the business flow calculated by the business flow analyzing unit 11 (that is, when the business flow analyzing unit 11 newly receives the business event data and calculates the processing efficiency information). Or, when the financial information stored in the financial information storage unit 14 is updated, the processing efficiency information calculated by the business flow analysis unit 11 and the financial information are referred to, and the cost (money required) for processing each business process ) Is calculated.

  Hereinafter, the cost calculation process performed by the business cost calculation unit 13 will be described. The cost calculated by the business cost calculation means 13 includes a cost required to process a business process with an average processing time (a cost required for the average processing time) and a cost per processing of the business process.

  If the measurement index indicates that the average processing time is used, the business cost calculation unit 13 uses the average processing time calculated by the business flow analysis unit 11 to calculate the cost required for the average processing time. In the measurement index illustrated in FIG. 15, “ProcessingTime” indicates that the average processing time is used for cost calculation. When the financial information illustrated in FIG. 15 is stored, the business cost calculation unit 13 refers to the first line in FIG. 15 to execute the cost in units of cost (BP001 in the average processing time of BP001. Multiply by the cost for using the server A for a certain period of time (here, 1 hour). This calculation result is the cost required to use the server A when the BP001 process is performed with an average processing time. The business cost calculation means 13 refers to other financial information described as BP001 in the measurement index, and calculates the cost required to use each cost element when the BP001 process is performed with an average processing time. Then, the business cost calculation means 13 calculates the sum of the costs required to use each cost element when the BP001 process is performed with an average processing time. This calculation result is a cost required when the processing of BP001 is performed with an average processing time. Here, the calculation of the cost required for the processing of BP001 is exemplified, but the calculation of the cost when the processing of each other business process is performed in the average processing time is similarly performed.

  If the measurement index indicates that the number of business processes processed per fixed time is to be used, the business cost calculation means 13 indicates the business process per fixed time calculated by the business flow analysis means 11. The cost per process of the business process is calculated using the number of processes. The business cost calculation means 13 refers to the financial information whose measurement index indicates that the number of business processes processed per fixed time is used. The cost for using time) is divided by the number of business processes processed per fixed time calculated by the business flow analysis means 11. The business cost calculation means 13 calculates the sum of the division results for each business process ID indicated in the measurement index. This calculation result is the cost per process of each business process. For example, the business cost calculation unit 13 divides the cost for using the server A for a certain period of time to execute BP001 (cost in cost units) by the number of processes of the business process BP001 processed per certain period of time, The cost of server A required to process one BP001 is calculated. The business cost calculation means 13 calculates the cost of each cost element required to process one BP001 for the cost elements other than the server A, and sums the costs of the cost elements required to process one BP001. Is calculated. This calculation result is a cost required to process one BP001. The business cost calculation means 13 similarly calculates the cost per process of business processes for other business processes.

  The business cost calculation unit 13 transmits the calculated cost to the management terminal 3. Specifically, cost information including the cost of each business process is transmitted to the management terminal 3. FIG. 16 is an explanatory diagram illustrating an example of cost information. As shown in FIG. 16, in the processing efficiency information, a business process ID is associated with a business flow ID. Each business process ID is associated with a cost (a cost required to process a business process with an average processing time and a cost per business process). The business cost calculation unit 13 creates such cost information and transmits it to the management terminal 3.

  Next, the operation of the present embodiment will be described.

  The business monitor stores financial information in the financial information storage unit 14 when monitoring the business cost of a business in which business processing by a human operation of the business processing device 2 and business processing by a program are mixed. At this time, financial information is input to the input device 32 (see FIG. 8) of the management terminal 3, and the CPU 31 (see FIG. 8) of the management terminal 3 transmits the financial information to the job monitoring device 1 to Information is stored in the financial information storage means 14.

  FIG. 17 is a flowchart illustrating an example of an operation in which the business cost calculation unit 13 of the business monitoring apparatus 1 calculates a cost.

  First, the business cost calculation unit 13 waits until the business flow analysis unit 11 updates the processing efficiency information or the financial information stored in the financial information storage unit 14 is updated (step S201). If the business flow analysis unit 11 has not updated the processing efficiency information and the financial information stored in the financial information storage unit 14 has not been updated, the standby state in step S201 is continued.

  When the business flow analysis unit 11 has updated the processing efficiency information or the financial information stored in the financial information storage unit 14 has been updated (NO in step S201), the business cost calculation unit 13 Is copied to another storage area provided in the job monitoring apparatus 1 (step S202). A set of copied processing efficiency information is set as set X. In step S <b> 202, the business cost calculation unit 13 copies all financial information stored in the financial information storage unit 14 to another storage area included in the business monitoring apparatus 1. A set of copied financial information is set as a set Y.

  After step S202, the business cost calculation unit 13 determines whether or not the set X is an empty set (step S203). If the set X is an empty set, the process proceeds to step S201. If the set X is not an empty set (NO in step S203), the process proceeds to step S204.

  In step S <b> 204, the business cost calculation unit 13 extracts one piece of processing efficiency information (information corresponding to one business flow ID) from the set X. That is, in step S204, the business cost calculation unit 13 moves one piece of processing efficiency information in the set X to the main memory (not shown) of the business monitoring device 1.

  Subsequently, the business cost calculation unit 13 copies each piece of financial information belonging to the set Y to another storage area included in the business monitoring device 1 (step S204a). A set of financial information copied here is set as a set Z. That is, in step S204a, the business cost calculation unit 13 creates a set Z of financial information copied from the set Y.

  Next, the business cost calculation unit 13 determines whether or not the set Z is an empty set (step S205). If the set Z is an empty set, the process proceeds to step S203. If the set Z is not an empty set (NO in step S205), the process proceeds to step S206.

  In step S206, the business cost calculation unit 13 extracts one piece of financial information (financial information corresponding to one row shown in FIG. 15) from the set Z. That is, the business cost calculation unit 13 moves one piece of financial information in the set Z to the main memory (not shown) of the business monitoring apparatus 1.

  In subsequent step S207, the business cost calculation unit 13 refers to the extracted financial information and calculates a cost according to the financial information. Specifically, the business cost calculation unit 13 extracts the processing efficiency of the business process indicated by the measurement index of the extracted financial information from the processing efficiency information extracted in step S204. Then, the business cost calculation means 13 calculates the cost according to the measurement index using the processing efficiency and the cost in the cost unit indicated by the financial information. The business cost calculation means 13 has performed the process of step S207 a plurality of times until the set Z becomes an empty set, calculates the cost of the business process in step S207, and has already calculated the same type of cost as the cost of the business process. If so, the newly calculated cost is added to the already calculated cost.

  Note that if the processing efficiency of the business process indicated by the measurement index of the extracted financial information is not included in the processing efficiency information extracted in step S204, the process proceeds to step S205, and the processes after step S205 are repeated.

  For example, assume that the financial information in the first row illustrated in FIG. 15 is extracted. The business cost calculation unit 13 extracts the processing efficiency of the business process indicated by the measurement index of the financial information (in this example, BP001 ProcessingTime (average processing time)) from the processing efficiency information. It is assumed that this average processing time is a hours. In this case, the business cost calculation means 13 calculates a cost of 0.2 · a by multiplying the cost ($ 0.20 / hour) indicated by the financial information by a time. This value means that the cost required to use the server A when performing the processing of BP001 in the average processing time is $ 0.2 · a. If step S207 has already been executed and the cost required to use the cost element is calculated when the processing of BP001 is performed with the average processing time, the newly calculated 0.2 · a is added to the cost. To do.

  Also, for example, if the extracted measurement index specifies “the number of BP001 processed per fixed time”, the business cost calculation means 13 processes the number of BP001 processed per fixed time. Extract from efficiency information. Assume that the number of processes is b. In this case, the cost in the cost unit indicated by the financial information is divided by the number b of BP001 processed per fixed time. This division result means the cost required to use the cost element (for example, server A) indicated by the financial information in order to process one BP001. If step S207 has already been executed and the cost required to use the cost element for processing one BP001 has been calculated, the newly calculated cost is added to the already calculated cost.

  Steps S205 to S207 are repeated until the set Z is determined to be an empty set in step S205. When the set Z is determined to be an empty set in step S205, the total cost required to use each cost element when the business process is performed with an average processing time is obtained for each business process. These costs are costs required to perform each business process in an average processing time. In addition, when the set Z is determined to be an empty set in step S205, the total cost required to use the cost element for processing one business process is obtained for each business process. These costs are costs required to perform one business process.

  When it is determined in step S205 that the set Z is an empty set, the business cost calculation unit 13 proceeds to step S203, and repeats the processing after step S203.

  When shifting from step S203 to step S201, the business cost calculation means 13 calculates the calculated cost (cost required to perform each business process in an average processing time and cost required to perform one business process). Transmit to the management terminal 3. At this time, a command for displaying the business flow diagram is transmitted to the management terminal 3 together with the calculated cost.

  Further, the business cost calculation means 13 transmits the cost to the management terminal 3, but specifically transmits the cost information to the management terminal 3. The business cost calculation means 13 associates a business process with a business flow ID, and associates a cost calculated for the business process (a cost required to process a business process with an average processing time and a cost per process of the business process). The cost information (see FIG. 16) is created and transmitted to the management terminal 3.

  When the CPU 31 of the management terminal 3 receives the cost information and the instruction (instruction for displaying the business flow diagram), the cost for each business process based on the cost information (the cost required for performing each business process in the average processing time) , The cost required to perform one business process) is displayed on the output device 33. In addition, the business flow diagram of the business flow including each business process is displayed on the output device 33 based on the received command.

  FIG. 18 is an explanatory diagram illustrating an example of a display screen displayed by the management terminal 3. The CPU 31 of the management terminal 3 displays a tab button B201 at the top of the screen for each business flow ID included in the cost information. This tab button B201 is the same button as the tab button B101 shown in FIG. 13, and is used for selecting a business flow. FIG. 18 shows an example in which the business flow BFL001 is selected and the business flow diagram and the costs of the business processes corresponding to the business flow BFL001 are displayed.

  As shown in FIG. 18, the CPU 31 of the management terminal 3 causes the output device 33 to display a button B202 for sorting costs for each of various costs. When the button B202 is pressed, the CPU 31 sorts each business process in descending order of the cost value corresponding to the pressed button, and causes the output device 33 to re-display it. FIG. 18 shows an example in which business processes are sorted in descending order of the cost value required for performing each business process in the average processing time.

  In the screen illustrated in FIG. 18, the processing efficiency received from the business flow analysis unit 11 may be displayed together. Further, budget information for the next fiscal year or next month, cost performance information for the previous fiscal year or last month, and the like may be displayed together.

  Next, the effect of this embodiment will be described. According to this embodiment, it is possible to monitor in real time a business flow in which a business process by a human operation and a business process by a program coexist, and to visualize the processing cost of the business in real time. The reason is that each time business event data related to the hardware and software of the business processing device 2 is received from the business processing device 2, the business flow analysis unit 11 creates processing efficiency information, and the business cost calculation unit 13 determines the processing efficiency. This is because the cost information is created from the information and the financial information and transmitted to the management terminal 3.

  In addition, according to the present embodiment, since the cost information displayed on the management terminal 3 can be sorted, the business monitor can easily grasp the business process that requires the most cost.

Embodiment 3 FIG.
FIG. 19 is a block diagram showing a configuration example of the third embodiment of the present invention. Constituent elements similar to those of the first embodiment are denoted by the same reference numerals as those in FIG. 1 and description thereof is omitted. The configuration of the business monitoring device 1 and the management terminal 3 is the same as the configuration of the business monitoring device 1 and the management terminal 3 in the first embodiment. The configuration of the business monitoring device 1 and the management terminal 3 may be the same as the configuration of the business monitoring device 1 and the management terminal 3 in the second embodiment. The business processing apparatus 2 according to the third embodiment includes a business event condition storage unit 22 in addition to the business event aggregation unit 21 and the aggregation rule storage unit 27.

  The business event condition storage means 22 is a storage medium that stores conditions (business event conditions) for selecting event data used for creating business event data, and is realized by, for example, a hard disk. The business event condition storage unit 22 is accessible from the business event aggregation unit 21 and the management terminal 3.

  Each business event condition stored in the business event condition storage unit 22 includes a condition event ID and a condition content. The condition event ID is an identifier for distinguishing each business event condition from other business event conditions. The condition content is a content of a condition for selecting event data used for creating business event data.

  The contents of the conditions are: designation of hardware used for business process processing, designation of software used for business process processing, designation of a user ID of a business processor processing the business process, and business flow correspondence information storage means 12 It is described as one of the designation of the business flow and business process collection period of the stored business flow correspondence information, or a combination of these designations. A plurality of types of designations are combined by, for example, logical product (AND) or logical sum (OR).

  FIG. 20 is an explanatory diagram showing an example of the business event condition stored in the business event condition storage unit 22. In the example shown in FIG. 20, “or” represents a logical sum, and “and” represents a logical product.

  The business event condition whose condition event ID is SEID001 indicates a condition that “the application name is AP001 or AP002, the input device (hardware) is a keyboard, and the user ID is 001”. In other words, this indicates that the business processor with the user ID 001 selects event data generated when the AP001 or AP002 application is processed with the keyboard.

  The business event condition whose condition event ID is SEID002 indicates a condition that “the application name is AP003 and the event status is“ end automatic mail transmission process ””. That is, the event data generated when the automatic mail transmission processing is completed by the application software of AP003 is selected.

  The business event condition whose condition event ID is SEID003 is “the collection time is from 8:30 to 17:15, and SEID001 is satisfied”. In other words, this means that event data that is generated between 8:30 and 17:15 and that satisfies SEID001 is selected. Other business event conditions may be included in the condition contents of the business event conditions as in SEID003 illustrated in FIG.

  The business event aggregation means 21 refers to the business event conditions stored in the business event condition storage means 22 and generates business event conditions from the generated event data (event data related to hardware and event data related to software). Select event data that satisfies Then, if there is event data that satisfies the business event data generation condition in the selected event data, the business event aggregation means 21 aggregates the event data into the business event data (that is, the business event data is collected). create). The business event aggregating unit 21 transmits the aggregated business event data to the business monitoring device 1.

  The operation of the business event aggregation unit 21 will be described in more detail. When the processing means (not shown) of the business processing apparatus 2 performs processing in response to a human operation performed on the input device of the business processing apparatus 2, the business event aggregation means 21 responds to the operation. Then, event data related to hardware (see FIG. 4) is generated. Further, when the processing unit (not shown) of the business processing device 2 performs processing according to a program, the business event aggregation unit 21 generates event data (see FIG. 5) related to software according to the processing. The business event aggregation unit 21 stores the generated event data in a storage device (not shown) included in the business processing device 2. This event data generation is the same as in the first embodiment.

  The business event aggregation unit 21 selects event data that satisfies the business event condition stored in the business event condition storage unit 22 from the generated event data. This selection is performed each time new event data is generated. The business event aggregation unit 21 refers to the aggregation rule stored in the aggregation rule storage unit 27 and the selected event data, and determines whether the selected event data satisfies the business event data generation condition of the aggregation rule. Determine.

  If the event data does not satisfy the business event data generation condition, the business event aggregation unit 21 selects the event data generated by selecting the event data generation process and event data according to the process executed by the business processing device 2. The process of determining whether the data satisfies the business event data generation condition is repeated.

  If the event data satisfies the business event data generation condition, the business event aggregation means 21 generates business event data (see FIG. 6) using the event data. The operation for generating the business event data from the event data is the same as in the first embodiment. After generating the business event data, the business event aggregation unit 21 deletes the event data that satisfies the business event data generation condition from the storage device (not shown). The process of generating event data and the process of selecting event data and determining whether the selected event data satisfies the business event data generation conditions are repeated.

  In the present embodiment, the management terminal 3 displays, updates, and displays a screen for setting a new business event condition in the business event condition storage unit 22 and a business event condition stored in the business event condition storage unit 22. Display the screen to delete.

  When the CPU 31 (see FIG. 8) of the management terminal 3 is instructed to display a screen for setting a new business event condition via the input device 32, it causes the output device 33 to display the screen. When a new business event condition is input through the input device 32, the CPU 31 accesses the business event condition storage unit 22 and stores the input business event condition in the business event condition storage unit 22.

  When the CPU 31 of the management terminal 3 is instructed to display a screen for displaying, changing, or deleting the business event condition via the input device 32, the CPU 31 accesses the business event condition storage unit 22 to set the business event condition. It is displayed on the output device 33. When the CPU 31 of the management terminal 3 is instructed to change or delete the displayed business event condition via the input device 32, the CPU 31 changes the business event condition stored in the business event condition storage unit 22 in accordance with the instruction. To delete or delete.

  As already described, the configuration of the business monitoring device 1 and the management terminal 3 may be the same as the configuration of the business monitoring device 1 and the management terminal 3 in the second embodiment.

  Next, the effect of this embodiment will be described. According to the third embodiment, an effect similar to that of the first embodiment or the second embodiment can be obtained. In addition, according to the third embodiment, the business event aggregation unit 21 selects event data that satisfies the business event condition every time event data related to hardware or event data related to software is generated. Whether or not the business event data generation condition is satisfied is determined only for the target, and if the business event data generation condition is satisfied, the business event data is generated using only the selected event data. Therefore, the event data referred to when determining whether or not the business event data is satisfied is reduced, and the setting of the business event data generation condition can be facilitated.

Embodiment 4 FIG.
FIG. 21 is a block diagram illustrating a configuration example of the fourth exemplary embodiment of the present invention. Constituent elements similar to those of the second embodiment are denoted by the same reference numerals as those in FIG. The configuration of the business processing device 2 may be the same as the configuration of the business processing device in the third embodiment. The management terminal 3 in the fourth embodiment includes output switching means 38.

  The output switching unit 38 is a unit that switches the result output by the job monitoring apparatus 1 in accordance with the user ID logged into the management terminal 3. Specifically, the output switching unit 38 receives the business efficiency information output from the business flow analysis unit 11 and the cost information output from the business cost calculation unit 13, and defines a user ID and screen information to be displayed. And the user switching information that is logged in to the management terminal 3 and the business efficiency information and cost information that differ depending on the user ID are displayed.

  The output switching means 38 is realized by the CPU 31 that operates according to the management program stored in the storage device 34 (see FIG. 8) of the management terminal 3, for example. Hereinafter, a case where the output switching unit 38 is realized by the CPU 31 of the management terminal 3 will be described as an example.

  The user switching information is stored in advance in the storage device 34 of the management terminal 3, for example. The user switching information corresponds to the business flow ID, the business process ID, the information for identifying the business arc, the type of processing efficiency to be displayed, and the type of cost to be displayed for each user ID of each business monitor. Information. Note that there are a plurality of business flow IDs, business process IDs, information for identifying business arcs, types of processing efficiency to be displayed, and types of costs to be displayed that are associated with individual user IDs. Also good.

  The CPU 31 inputs the user ID of the work monitor via the input device 32 at the start of work (login) by the work monitor.

  The CPU 31 receives the processing efficiency information from the business flow analysis unit 11 and causes the output device 33 to display a screen as illustrated in FIG. However, only items associated with the user ID of the logged-in work monitor in the user switching information are displayed on the output device 33. For example, among the tab buttons B101 shown in FIG. 13, only the tab button for selecting the business flow ID corresponding to the user ID in the user switching information is displayed on the output device 33.

  Further, the CPU 31 causes the output device 33 to display only the business process ID corresponding to the user ID and the business process or business arc indicated by the information specifying the business arc. For example, FIG. 13 shows a business process “BP002” and a business arc “BP003 → BP004”. However, the CPU 31 does not associate user IDs with these business processes and business arcs in the user switching information. These business processes and business arcs are not displayed, and only the business process ID corresponding to the user ID and the business process or business arc indicated by the information specifying the business arc are displayed on the output device 33.

  In addition, among the various processing efficiencies such as the average processing time, the maximum processing time, and the number of events generated per certain time, the CPU 31 only has the processing efficiency associated with the user ID of the logged-in work monitor in the user switching information. Is displayed on the output device 33. For example, if the processing efficiency associated with the user ID in the user switching information is only the average processing time, the CPU 31 causes the output device 33 to display only the average time as the processing efficiency, and performs other processing such as the maximum processing time. The efficiency is not displayed.

  FIG. 22 is an explanatory diagram showing an example of cost information displayed in the present embodiment. Even when the cost information is displayed, the CPU 31 causes the output device 33 to display only items associated with the user ID of the logged-in work monitor in the user switching information. For example, only the tab button for selecting the business flow ID corresponding to the user ID in the user switching information is displayed on the output device 33.

  Further, the CPU 31 causes the output device 33 to display only the business process ID corresponding to the user ID. FIG. 22 shows a case where only BP002, BP004, etc. are associated with the user ID, and only those business process IDs are displayed.

  In addition, among the various costs such as the cost required to process the business process in the average processing time, the CPU 31 sends only the cost associated with the user ID of the logged-in work monitor to the output device 33 in the user switching information. Display. In the example shown in FIG. 22, only the cost required to process a business process with an average processing time, the cost per business process, and the like are associated with the user ID, and only those costs are displayed. Shows the case.

  Further, when displaying the processing efficiency information and the cost information according to the user ID, the CPU 31 also displays a logout button B310 on the output device 33. When the logout button B301 is pressed, the CPU 31 stops displaying the processing efficiency information and the cost information according to the user ID, and displays a screen that does not depend on the user ID as illustrated in FIG. 13 or FIG.

  In the user switching information, it may be specified to change the display mode of the icon in the business flow diagram according to the user ID. And CPU31 may change the display mode of an icon according to the specification. In FIG. 22, when the user ID is 001, it is specified in the user switching information that the BP002 icon is displayed in black and the BP004 icon is displayed in a broken line, and the business flow diagram is displayed according to the specification. Is shown. In addition, the display mode of an icon can be changed by changing the parameter of the function contained in the command which displays a business flow diagram according to a display mode.

  According to the fourth embodiment, it is possible to customize the processing efficiency of business processes and the display of cost information according to the user who has logged into the management terminal 3, so that the business supervisor is visualized in real time. Can recognize the processing efficiency and cost information. For example, if it is a manager, it is necessary to confirm all items, but if it is a general employee, it may be sufficient to confirm only items according to the employee. In such a case, the display contents can be individually customized so that only items corresponding to the work of general employees are displayed, and confirmation of the display contents becomes easy.

  In each of the above embodiments, the business flow analysis unit 11 and the business cost calculation unit 13 are realized by, for example, the CPU of the business monitoring apparatus 1 that operates according to a business monitoring program. The business monitoring program is stored in the storage device of the business monitoring device 1.

  The business event aggregation means 21 is realized by, for example, the CPU of the business processing device 2 that operates according to the data generation program. The data generation program is stored in the storage device of the business processing device 2.

  Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various other additions and modifications can be made. For example, the business monitoring apparatus 1 of the present invention does not have to be a physically separate computer from the business processing apparatus 2, and a computer constituting any of the business processing apparatuses 2 can be used as the business monitoring apparatus 1. is there. Moreover, the business monitoring apparatus 1 of the present invention can be realized by a computer and a program as well as by realizing the functions of the work monitoring apparatus 1 in hardware. The program is provided by being recorded on a computer-readable recording medium such as a magnetic disk or a semiconductor memory, read by the computer at the time of starting up the computer, etc., and controlling the operation of the computer. To function as the business monitoring apparatus 1 in the above-described form, and execute the processing described above.

  The present invention is suitable for an apparatus and a method for monitoring a business processing apparatus that can exchange and share data via the Internet (for example, a business processing prime minister installed in each department in a company). In particular, the present invention is suitably applied to monitoring a business processing apparatus that processes a business flow in which a business by a human and a business by a program are mixed.

It is a block diagram which shows the structural example of the 1st Embodiment of this invention. It is explanatory drawing which shows the example of the business flow corresponding information memorize | stored in the business flow corresponding information storage means. It is explanatory drawing which shows the example of a processing efficiency measurement rule. It is explanatory drawing which shows the example of the event data regarding the hardware of a business processing apparatus. It is explanatory drawing which shows the example of the event data regarding the software of a business processing apparatus. It is explanatory drawing which shows the example of business event data. It is explanatory drawing which shows the example of an aggregation rule. It is a block diagram which shows the structural example of a management terminal. It is a flowchart which shows the example of the operation | movement which a business flow analysis means calculates processing efficiency. It is explanatory drawing which shows the example of processing efficiency information. It is a flowchart which shows the example of the operation | movement which produces the command which displays a business flow diagram. It is explanatory drawing which shows the example of a business flow diagram. It is explanatory drawing which shows the example of the display screen which a management terminal displays. It is a block diagram which shows the structural example of the 2nd Embodiment of this invention. It is explanatory drawing which shows the example of the financial information memorize | stored in the financial information storage means. It is explanatory drawing which shows the example of cost information. It is a flowchart which shows the example of the operation | movement which a business cost calculation means calculates a cost. It is explanatory drawing which shows the example of the display screen which a management terminal displays. It is a block diagram which shows the structural example of the 3rd Embodiment of this invention. It is explanatory drawing which shows an example of the business event condition memorize | stored in the business event condition memory | storage means. It is a block diagram which shows the structural example of the 4th Embodiment of this invention. It is explanatory drawing which shows the example of the cost information displayed in 4th Embodiment.

Explanation of symbols

1 Business Monitoring Device 2 Business Processing Device 3 Management Terminal (Management Device)
DESCRIPTION OF SYMBOLS 4 Communication network 11 Business flow analysis means 12 Business flow corresponding | compatible information storage means 13 Business cost calculation means 14 Financial information storage means 15 Processing efficiency measurement rule storage means 21 Business event aggregation means 22 Business event condition storage means 31 Output switching means

Claims (12)

The business process identifier of the business flow that identifies the business flow is associated with the business process identifier of the business process that constitutes the business flow, and each business process identifier indicates whether the business process is a business process by a human operation or a program. Business flow correspondence information that is information in which an event type, an application name that is the name of an application program used in a business process, an event status that indicates the status of a business process, and information that indicates a relationship between business processes is associated Business flow correspondence information storage means for storing;
Business event data from a business processing device that creates business event data that associates the business process start time, business process end time, event type, application name, and event status when the business process is processed And a business flow analysis means for calculating a processing efficiency indicating a large amount of processing time or a large amount of processing between business processes based on the received business event data and business flow correspondence information. With
Business flow analysis means
For each business flow identifier, determine the transition order of the business processes that make up the business flow based on information indicating the relationship between the business processes,
According to the business process transition order, determine the event status transition order corresponding to each business process,
For each event status for which the transition order is determined, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the transition order of the combination of event status, event type and application name is specified. ,
For each combination of event status, event type, and application name for which the transition order is specified, business event data including the event status, event type, and application name is extracted, and the event status, event type, and application for which the transition order is specified When business event data is successfully extracted for each name combination, the processing efficiency is calculated using the time information included in the extracted business event data or the number of business event data received from the business processing device per fixed time A business monitoring device characterized by A processing efficiency measurement rule storage means for storing a processing efficiency measurement rule that defines a type of processing efficiency to be calculated for each business process and between business processes,
The business flow analysis means calculates the processing efficiency defined by the processing efficiency measurement rule with respect to the business processes or between the business processes when calculating the processing efficiency between business processes or between business processes. Business monitoring device. Each element required to process each business process, the cost of using the element for a certain period of time to process the business process, and what type of processing efficiency is used to calculate the cost required for which business process Financial information storage means for storing financial information that is information associated with a measurement index that designates
The cost calculation means for calculating the cost required to process each business process based on the financial information and the processing efficiency calculated by the business flow analysis means. Business monitoring device. A business processing device that processes a business process by a human operation or by a program,
Processing means for processing by human operation or by a program;
When the processing means performs processing by a human operation, event data related to hardware that is data corresponding to the operation is generated. When the processing means performs processing according to a program, event data related to software that is data corresponding to the processing is generated. Event data generation means for generating,
A business process start time, a business process end time, an event type indicating whether the business process is a business process by a human operation or a program, and an application name that is the name of an application program used in the business process, An aggregation rule storage means for storing an aggregation rule in which a production event data generation condition including an event status indicating a status of a business process is associated with an event status;
Business event data generation means for generating business event data including an event status corresponding to the generation condition when the content of the event data generated by the event data generation means matches the generation condition of the business event data. A business processing device characterized by that. A business event condition storage unit that stores a business event condition that is a condition for selecting event data generated by the event data generation unit;
The business event data generation means selects event data that satisfies the business event condition from among the event data generated by the event data generation means, and when the content of the selected event data matches the generation condition of the business event data, The business processing device according to claim 4, wherein business event data including an event status corresponding to the generation condition is generated. A management apparatus that displays information calculated by the business monitoring apparatus according to any one of claims 1 to 3,
User switching information storage means for storing user switching information defining items to be displayed for each user ID;
User ID input means for inputting the user ID of the user of the management device;
A management apparatus comprising: display means for displaying only items determined to be displayed with respect to the user ID among the information calculated by the business monitoring apparatus. A business processing device that processes a business process by a human operation or program;
From the business processing device, the business process start time, business process end time, event type indicating whether the business process is a human-operated business process or a program-based business process, and the name of the application program used in the business process Business monitoring that receives business event data that includes an application name and an event status that indicates the status of a business process, and calculates processing efficiency that indicates the amount of processing time or amount of processing between business processes and business processes Equipment,
A management device that displays information calculated by the business monitoring device,
Business processing equipment
Processing means for processing by human operation or by a program;
When the processing means performs processing by a human operation, event data related to hardware that is data corresponding to the operation is generated. When the processing means performs processing according to a program, event data related to software that is data corresponding to the processing is generated. Event data generation means for generating,
An aggregation rule storage means for storing an aggregation rule in which a generation condition of business event data and an event status are associated;
A business event that generates business event data including an event status corresponding to the generation condition and sends it to the business monitoring device when the content of the event data generated by the event data generation unit matches the generation condition of the business event data Data generating means,
The business monitoring device
The business process identifier of the business process that configures the business flow is associated with the business flow identifier that identifies the business flow, and the relationship between the event type, application name, event status, and business process is associated with each business process identifier. Business flow correspondence information storage means for storing business flow correspondence information which is information associated with information to be indicated;
Receives business event data from the business processing device, and based on the received business event data and business flow correspondence information, the processing efficiency indicating the amount of processing time or the amount of processing between business processes and business processes Business flow analysis means for calculating,
Business flow analysis means
For each business flow identifier, determine the transition order of the business processes that make up the business flow based on information indicating the relationship between the business processes,
According to the business process transition order, determine the event status transition order corresponding to each business process,
For each event status for which the transition order is determined, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the transition order of the combination of event status, event type and application name is specified. ,
For each combination of event status, event type, and application name for which the transition order is specified, business event data including the event status, event type, and application name is extracted, and the event status, event type, and application for which the transition order is specified When business event data is successfully extracted for each name combination, the processing efficiency is calculated using the time information included in the extracted business event data or the number of business event data received from the business processing device per fixed time A business monitoring system characterized by Each element required to process each business process, the cost of using the element for a certain period of time to process the business process, and what type of processing efficiency is used to calculate the cost required for which business process Financial information storage means for storing financial information that is information associated with a measurement index that designates
The business monitoring system according to claim 7, further comprising cost calculation means for calculating a cost necessary for processing each business process based on the financial information and the processing efficiency calculated by the business flow analysis means. The processing means of the business processing device that processes the business process by human operation or program performs processing by human operation or program,
When the event data generating means of the business processing device performs processing by a human operation, the event data relating to hardware, which is data corresponding to the operation, is generated, and when the processing means performs processing by a program, the processing Event data related to software that is data according to
When the business event data generation means of the business processing device matches the business event data generation conditions with the event data generated by the event data generation means, the business process start time, the business process end time, A business event that includes an event type that indicates whether the business process is a human-operated business process or a program-based business process, an application name that is the name of an application program used in the business process, and an event status that indicates the status of the business process Generate data and send it to the business monitoring device.
The business flow analysis means of the business monitoring device receives the business event data,
The business flow analysis means associates the business process identifier of the business flow with the business process identifier of the business process that constitutes the business flow, and each business process identifier includes an event type, an application name, and an event status. And the business flow correspondence information, which is information that associates the business process relationship with each other, and determines the transition order of the business processes that make up the business flow based on the business process relationship information And
According to the business process transition order, determine the event status transition order corresponding to each business process,
For each event status for which the transition order is determined, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the transition order of the combination of event status, event type and application name is specified. ,
For each combination of event status, event type, and application name for which the transition order is specified, business event data including the event status, event type, and application name is extracted, and the event status, event type, and application for which the transition order is specified When business event data is successfully extracted for each name combination, the time information included in the extracted business event data or the number of business event data received from the business processing device per fixed time is used. Calculate the processing efficiency indicating the amount of processing time or amount of processing between business processes,
A business monitoring method, wherein the management device displays the processing efficiency. The business process identifier of the business flow that identifies the business flow is associated with the business process identifier of the business process that constitutes the business flow, and each business process identifier indicates whether the business process is a business process by a human operation or a program. Business flow correspondence information that is information in which an event type, an application name that is the name of an application program used in a business process, an event status that indicates the status of a business process, and information that indicates a relationship between business processes is associated A business monitoring program installed in a computer having a business flow correspondence information storage means for storing,
In the computer,
When a business process is processed, a business event is created from a business processing device that creates business event data that associates the business process start time, business process end time, event type, application name, and event status. Receive processing to receive data,
For each business flow identifier, a business process transition order determination process that determines the transition order of business processes that make up a business flow based on information indicating the relationship between business processes,
Event status transition order determination process for determining the transition order of event status corresponding to each business process according to the transition order of business processes,
For each event status whose transition order is determined, the event type and application name associated with the event status are extracted from the business flow correspondence information, and the transition order of the combination of event status, event type and application name is specified. Transition order identification process,
For each combination of event status, event type, and application name for which the transition order is specified, business event data including the event status, event type, and application name is extracted, and the event status, event type, and application for which the transition order is specified When business event data is successfully extracted for each name combination, the time information included in the extracted business event data or the number of business event data received from the business processing device per fixed time is used. A business monitoring program for executing processing efficiency calculation processing that calculates the processing efficiency that indicates the amount of processing time or amount of processing between business processes. Computer
Processing means for processing by human operation or by a program;
When the processing means performs processing by a human operation, event data related to hardware that is data corresponding to the operation is generated. When the processing means performs processing according to a program, event data related to software that is data corresponding to the processing is generated. Event data generation means to generate,
A business process start time, a business process end time, an event type indicating whether the business process is a business process by a human operation or a program, and an application name that is the name of an application program used in the business process, An aggregation rule storage means for storing an aggregation rule in which a production event data generation condition including an event status indicating a status of a business process is associated with an event status;
To function as business event data generation means for generating business event data including event status corresponding to the generation condition when the content of the event data generated by the event data generation means matches the generation condition of the business event data Data generation program. A computer for displaying information calculated by the business monitoring apparatus according to any one of claims 1 to 3, wherein user switching information defining items to be displayed for each user ID is stored. A management program installed in a computer provided with user switching information storage means,
In the computer,
Processing for accepting the input of the user ID of the user of the management device;
A management program for causing display processing to display only items determined to be displayed with respect to the user ID among information calculated by the business monitoring apparatus.