JP2011076241A - Device and method of supporting emergency action - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a flexible countermeasure sequence corresponding to an event even if the unexpected event occurs. <P>SOLUTION: Many pieces of countermeasure information are prepared as component data. The countermeasure information to be independently executed is stored as it is. For the countermeasure information that requires another countermeasure information to be executed beforehand, a countermeasure DB 301 storing the information in association with each other is constructed in advance. Under control of IAP creation module 102, processing of retrieving the countermeasure information relevant to target countermeasure information from the countermeasure DB 301, replacing the retrieved countermeasure information by the target countermeasure information, and searching the countermeasure DB 301 again is repeated until the independently executable countermeasure information is retrieved. Then, a series of countermeasure information sequences retrieved by the retrieving processing is transmitted as an IAP candidate to a terminal for display. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an emergency countermeasure action support apparatus and method for assisting countermeasure managers of companies and local governments in appropriately taking countermeasures when an emergency such as a large-scale disaster occurs.

  Corporate and local government emergency response personnel must respond flexibly to the crises they face by giving appropriate instructions to each department in the organization in the event of an emergency such as a disaster. Conventionally, there has been an “emergency countermeasure manual” that pre-procedures the response actions of people involved in the organization in the event of a disaster, which has been digitized and installed on a computer to support the reliable execution of each response action described there. The system which does is disclosed (for example, refer patent document 1).

JP 2002-230235 A

However, when an actual disaster occurs, an unexpected event that is not described in the emergency countermeasure manual often occurs. In particular, during a large-scale disaster, manuals and systems that faithfully follow them are often not suitable for practical use, and urgent countermeasures have been desired.
The present invention has been made paying attention to the above circumstances, and its purpose is to provide an emergency countermeasure action that can present a flexible countermeasure operation sequence corresponding to the event even if an unexpected event occurs It is to provide a support apparatus and method.

  In order to achieve the above object, a first aspect of the present invention is an emergency response action support apparatus capable of transmitting / receiving information to / from a terminal via a communication network, and is a component of an emergency response action plan Multiple countermeasure work information is converted into component data, and the countermeasure work information that can be executed independently among the multiple countermeasure work information is stored separately and executed in cooperation with other related work information. For countermeasure business information, a countermeasure business database for storing the component data in association with the other related business information is provided. When the target business information is received from the terminal, the countermeasure business information related to the received target business information is retrieved from the countermeasure business database, and the retrieved countermeasure business information is replaced with the target business information. Then, the process of searching again the countermeasure business information related to the target business information from the countermeasure business database is repeatedly executed until the countermeasure business information that can be executed independently is retrieved. Then, a series of countermeasure business information sequences searched for each target business information by this search processing is transmitted to the terminal as candidates for an emergency countermeasure action plan and presented to the user.

  Therefore, each time the target countermeasure business information is input, the countermeasure business information associated with the target countermeasure business information is sequentially retrieved from the countermeasure business database to create a plurality of countermeasure business information sequences. A plurality of countermeasure operation information sequences are presented to the terminal user as candidates for the emergency countermeasure action plan. For this reason, even if an unexpected event occurs, the user can select a countermeasure job sequence corresponding to the unexpected event from a plurality of presented countermeasure job information sequences.

The present invention is also characterized by comprising the following aspects.
In the first aspect, a search process is periodically executed at a preset cycle based on the work unit time of the personnel engaged in the emergency countermeasure action, and a new countermeasure work information sequence is created by the periodic search process. Each time the countermeasure work information sequence is transmitted to the terminal as a candidate for the emergency countermeasure action plan.

  If it does in this way, the search process of the countermeasure operation | work information sequence used as the candidate of an emergency countermeasure action plan and the presentation process will be performed periodically with the period set based on the work unit time of the personnel. For this reason, an emergency action plan to be used in a new business time zone is automatically created each time a person changes work. Therefore, the personnel can always execute the countermeasure work according to the new emergency action plan.

  In the second mode, the user has input alternative business information to replace the countermeasure business information included in the presented countermeasure business information sequence in a state where the countermeasure business information sequence is presented to the user as a candidate for the emergency countermeasure action plan. In this case, the inputted substitute business information is received from the terminal, the received substitute business information is converted into component data, and this is associated with the countermeasure business information and stored in the countermeasure business database.

  In this way, if the countermeasure work information sequence presented as a candidate for the emergency action action plan is not suitable for the current situation, the user can input alternative work information suitable for the current situation and reconstruct the countermeasure work information sequence. As a result, it is possible to use a more appropriate countermeasure business information sequence for an unexpected event. Further, since the alternative work information is automatically added to the countermeasure work database, there is an advantage that it is not necessary to input the substitute work information from the next time.

  The third aspect further includes a log information database for storing the countermeasure work information sequence as a countermeasure action history. Each time the countermeasure business information sequence is created by the countermeasure business database search process, the created countermeasure business information sequence is stored in the log information database, and the past countermeasure business information sequence is stored in the log information database. The read past countermeasure work information sequence is transmitted to the terminal and presented to the user.

  In this way, for example, the countermeasure work information sequence used in the previous work time zone is presented to the user. For this reason, the user can refer to the countermeasure business information sequence used last time when selecting a countermeasure business information sequence newly presented as a candidate for the emergency countermeasure action plan.

In the fourth aspect, a standard procedure database for storing a standard sequence of emergency countermeasure action plans is further provided. Then, when the newly searched countermeasure operation sequence is transmitted to the terminal, the standard sequence is read from the standard procedure database, and the read standard sequence is transmitted to the terminal and linked with the new countermeasure operation sequence. Is displayed.
In this way, the user can refer to the standard sequence when selecting the countermeasure work information sequence newly presented as a candidate for the emergency countermeasure action plan.

  That is, according to the present invention, even if an unexpected event occurs, it is possible to provide an emergency countermeasure action support apparatus and method that can present a flexible countermeasure operation sequence corresponding to the event.

It is a schematic block diagram of the system provided with the emergency countermeasure action assistance apparatus concerning one Embodiment of this invention. It is a block diagram which shows the structure of the assistance server as an emergency countermeasure action assistance apparatus concerning one Embodiment of this invention. It is a figure which shows an example of the hierarchical structure of the countermeasure business database provided in the support server shown in FIG. It is a figure which shows the example of a memory | storage of the business information in a business layer among the hierarchy of the countermeasure business database shown in FIG. It is a flowchart which shows the procedure and processing content of IAP creation processing by the support server shown in FIG. It is a flowchart which shows the procedure and process content of business sequence search process among the IAP creation processes shown in FIG. It is a figure for demonstrating the processing content of the work sequence search process shown in FIG. It is a figure which shows an example of the display format of the standard procedure, IAP information, and progress which are displayed on a terminal. It is a figure which shows the specific example of an unexpected event and an IAP candidate.

Embodiments according to the present invention will be described below with reference to the drawings.
FIG. 1 is a schematic configuration diagram of a system including an emergency countermeasure action support device according to an embodiment of the present invention.
In this system, for example, terminals TM0 to TMn installed as emergency countermeasure terminals respectively at a company head office A and a plurality of branch offices B1 to Bn are connected to a support server SV as an emergency countermeasure action support device via a communication network NW. It is possible.

The communication network NW includes an IP (Internet Protocol) network and an access network for accessing the IP network. As the access network, an optical public communication network, a mobile phone network, a LAN (Local Area Network), a wireless LAN, a CATV (Cable Television) network, or the like is used.
The terminals TM0 to TMn are composed of, for example, stationary personal computers or workstations, and are equipped with a browser for accessing the Web as a function necessary for carrying out the present invention.

The support server SV is composed of, for example, a Web server and is configured as follows. FIG. 2 is a block diagram showing the functional configuration.
That is, the support server SV includes a control unit 10, a communication interface 20, and a storage unit 30. The communication interface 20 transmits / receives information to / from the communication network NW according to a predetermined communication protocol.

  The storage unit 30 includes a countermeasure business database (measure business DB) 301, an emergency countermeasure action plan (IAP) log database (IAP log DB) 302, a resource database (resource DB) 303, and an event database (event DB) 304. In addition, a standard procedure database (standard procedure DB) 305 is provided.

  In the countermeasure business DB 301, a large number of countermeasure business information as components of the emergency countermeasure action plan is stored in the form of data as parts. Some target countermeasure tasks can be executed alone, and in order to execute this objective task, another countermeasure task must be executed in advance. Among these, the information on the objective work that can be executed independently is stored in the countermeasure work DB 301 alone. On the other hand, for the countermeasure work that requires the preceding work, the information is associated with the information on the preceding work and stored in the countermeasure work DB 301. Further, when there is an alternative work for the preceding work, the information on the alternative work is also stored in the countermeasure work DB 301 in association with the information on the countermeasure work. FIG. 4 shows an example of information stored in the countermeasure business DB 301. The preceding business X1 and X2 are associated with the target business Y1 and Y2, respectively, and the alternative business X1 ′, X1 ″ and X2 ′, X2 ″ are associated with each other. The case is shown as an example.

  Further, the countermeasure work information stored in the countermeasure work DB 301 is stored in a hierarchical state in order to facilitate the narrowing down of the search. FIG. 3 shows an example of the hierarchical structure. That is, the hierarchical structure includes an upper layer in which the target business category C is stored, a middle layer in which the business component group D is stored, and a lower layer in which the countermeasure business E is stored. As the target business category, for example, “establishment of disaster system” C1, “understand damage status” C2, and “measure recovery” C3 are stored. As the business component group D, “customer declaration” D21, “equipment damage grasp” D22 and other Dm are stored.

  In addition, as the storage processing method of countermeasure business information for the countermeasure business DB 301, the operator himself can perform standard countermeasure work described in a manual indicating an existing standard procedure and other countermeasure work assumed to be executed by the operator himself. It is possible to use a method of inputting and storing, and a method in which the support server SV extracts a countermeasure work from the manual or dictionary (ontology) using a keyword search technique or the like and automatically stores it.

  The IAP log DB 302 is used for storing a history of an emergency countermeasure action plan (IAP) created by an IAP creation module 102 described later. The resource DB 303 is used to store information representing resources such as people and supplies related to emergency countermeasure work. The event DB 304 is used to store a history of events such as fires and road breaks that occur one after another during an earthquake disaster, for example. The standard procedure DB 305 is used to store information representing emergency measure standard procedures when a disaster occurs. Information representing this emergency countermeasure standard procedure is created in advance by the local government or in-house.

  The control unit 10 includes, for example, a CPU (Central Processing Unit). As a functional module necessary for carrying out the present invention, a business search module 101, an IAP creation module 102, a log display module 103, a progress management module 104, A resource management module 105, an event collection display module 106, a standard procedure edit display module 107, and a Web module 108. Each of these functional modules is realized by causing the CPU to execute an application program stored in a program memory (not shown).

The IAP creation module 102 executes the following processing.
(1) When receiving an IAP creation request from the terminals TN0 to TMn, instructing the task search module 101 to search for the countermeasure task X based on the designation information of the target task Y included in the request.
(2) It is determined whether or not an IAP candidate is obtained as a result of the search by the business search module 101. Then, when an IAP candidate is obtained, processing for transmitting information of the IAP candidate to the requesting terminals TM0 to TMn and displaying the information.
(3) A process of creating corresponding IAP information and storing the information in the IAP log DB 302 when one of the transmitted IAP candidates is selected and the selection information is received at the terminals TM0 to TMn.
(4) If an IAP candidate is not obtained as a result of the search by the job search module 101, a guidance message that prompts the requesting terminals TM0 to TMn to input an alternative job is transmitted. Then, when the alternative work X ′, X ″,... Is input to the terminals TM0 to TMn and the information is received, information representing the alternative work X ′, X ″,. , Processing for creating IAP information including the above alternative services X ′, X ″,.

The business search module 101 executes the following processing.
(1) Processing for accessing the countermeasure business DB 301 in accordance with information representing the target business Y instructed to be retrieved from the IAP creation module 102 and retrieving information representing the corresponding countermeasure business X.
(2) It is determined whether or not the retrieved countermeasure work X is a work that can be executed independently. Search for countermeasures related to countermeasures. Thereafter, the search process is repeated until a countermeasure work that can be executed independently is searched, and a plurality of countermeasure work sequences obtained thereby are stored in the memory in the control unit 30 as IAP candidates.

The log display module 103 executes the following processing.
(1) Processing for reading out the IAP information created by the IAP creation module 102 from the IAP log DB 102 and sending it to the requesting terminals TM0 to TMn for display.
(2) When there is IAP information created in the previous work period (for example, 8 hours before), processing for transmitting the IAP information to the requesting terminals TM0 to TMn for display for reference.

  The progress management module 104 displays the IAP information created by the IAP creation module 102 on the terminals TM0 to TMn, and then determines whether or not each of the plurality of countermeasure tasks described in the IAP information has been executed. . And the display data of the information showing the determination result are produced, the process transmitted to the terminals TM0 to TMn and displayed is executed.

  In response to the display request from the terminals TM0 to TMn, the resource management module 105 reads out information on the currently owned resources such as personnel and supplies necessary for emergency countermeasures from the resource DB 303, and sends the information on the read held resources to the request source. The process which transmits to the terminal TM0-TMn and makes it display is performed. At the same time, in response to a registration request from the terminals TM0 to TMn, a process for storing information on the retained resources in the resource DB 303 is executed.

  The event collection / display module 106 collects event information indicating the occurrence of damage such as a fire or a road break, and stores the collected event information in the event DB 304. At the same time, map display system (GIS) information is created by superimposing the event information on the map data together with position information indicating the location of the event, and the created GIS information is transmitted to the terminals TM0 to TMn for display. Execute the process.

The standard procedure edit display module 107 executes the following processing.
(1) Processing for re-editing information representing the emergency countermeasure standard procedure at the time of disaster stored in the standard procedure DB 305 in response to a request from the terminals TM0 to TMn.
(2) The procedure originally described in the information indicating the emergency countermeasure standard procedure stored in the standard procedure DB 305 is the procedure task X received from the terminals TM0 to TMn or the countermeasure task X retrieved from the countermeasure task DB 301. A process of creating linked display data and transmitting the display data to the terminals TM0 to TMn for display.

  The Web module 108 transmits and receives information to and from the browsers of the terminals TM0 to TMn by controlling the communication interface 20, thereby transmitting display data created by the modules to the terminals TM0 to TMn for display. And the process which receives the operation input in terminal TM0-TMn is performed.

Next, the emergency countermeasure action support operation by the system configured as described above will be described along the processing procedure of the support server SV.
In the countermeasure business DB 301, for example, a large number of countermeasure business information is hierarchized as shown in FIG. 3, and a plurality of preceding business information X, X ′ is added to the target countermeasure business information Y as shown in FIG. , X ″ are stored in association with each other.

  For example, assume that a disaster has occurred. In this case, the emergency countermeasure staff first activates a browser at his / her terminal TM1, accesses the support server SV, and inputs the target work information Y. Then, the input target task information Y is sent to the support server SV via the communication network NW.

On the other hand, the support server SV executes an IAP creation process as follows. FIG. 5 is a flowchart showing the processing procedure and processing contents.
That is, when the control unit 10 of the support server SV detects that the target job information Y transmitted from the terminal TM1 is received by the communication interface 20 in step S51, the control unit 10 proceeds to step S52 and creates the job search module 101 and the IAP. The module 102 is activated, and the countermeasure business DB 301 is searched in order to create an IAP candidate. FIG. 6 is a flowchart showing the processing procedure and processing contents.

  The business search module 101 first retrieves the target business information Y in step S71, and retrieves the countermeasure business information X corresponding to the captured target business information Y in step S72. Then, it is determined in step S73 whether or not the retrieved countermeasure business information X is a single business. This determination is made based on whether the retrieved countermeasure work information X is stored alone in the countermeasure work DB 301 or whether the preceding work information X ′, X ″,.

  As a result of the determination, it is assumed that the preceding task information X ′, X ″,... Is associated and stored. In this case, the task search module 101 uses the retrieved countermeasure task information X as the target task information Y in step S74. After the replacement, the process returns to step S72 again to search for the countermeasure work information X corresponding to the replaced target work information Y. Thereafter, until the retrieved countermeasure work information X is determined as a single work in step S73. The search process in steps S74 to S73 is repeatedly executed.

  Then, as a result of the search process, it is assumed that the countermeasure work information X finally retrieved is determined to be a single work. Then, in step S75, the IAP creation module 102 stores a series of countermeasure task information sequences searched for each target task Y by the search process as IAP candidates.

  FIG. 7 shows an example of the search process. In the figure, first, countermeasure business information X1, X1 ', X1 "is retrieved from the initially input target business information Y1, and then the retrieved countermeasure business information X1, X1', X1" are respectively retrieved as target business information. Countermeasure work information Xn, Xm is detected. When the countermeasure business information X1 ′ ″ is retrieved, the countermeasure business information X1 ′ ″ is a business that can be executed independently. Therefore, the retrieval process ends when the countermeasure business information X1 ′ ″ is retrieved. The case where becomes is illustrated. Therefore, in this case, as shown in FIG. 7, four countermeasure job sequences are created and stored as IAP candidates. Similarly, for the initially input target task information Y2, as shown in FIG. 7, three countermeasure task sequences are created by search processing and stored as IAP candidates.

  When the search process ends, the IAP creation module 102 determines in step S53 whether an IAP candidate has been obtained based on the result of the search process. As a result of this determination, if an IAP candidate is obtained, information on the IAP candidate is stored in the IAP log DB 302 in step S54, and then transmitted from the communication interface 20 to the terminal TM1 in step S55.

  In contrast, when the terminal TM1 receives the IAP candidate information transmitted from the support server SV, the terminal TM1 displays the received IAP candidate information on the display. As a result, when there are a plurality of IAP candidates as illustrated in FIG. 7, these IAP candidates are displayed side by side in a listable state. In this state, it is assumed that the emergency countermeasure staff selects one of the displayed plurality of IAP candidates. Then, the terminal TM1 transmits the IAP candidate selection information to the support server SV.

  For example, as shown in FIG. 7, if the emergency countermeasure staff selects “Xn⇒X1 ″ ⇒Y1” from four IAP candidates related to the target job information Y1, this “Xn⇒X1 ″ ⇒Y1” is selected. Information indicating the selection is transmitted to the support server SV. Similarly, if the emergency countermeasure staff selects “X1 ′ ″ => Y2” from the three IAP candidates related to the target work information Y2, this selection information of “X1 ′ ″ => Y2” is the support server. Sent to SV.

  In the support server SV, the IAP creation module 102 monitors the arrival of IAP candidate selection information in step S56. When selection information is received in this state, IAP information corresponding to the selection information is created in step S57, and the created IAP information is transmitted from the communication interface 20 to the terminal TM1. At the same time, in step S58, the log display module 103 stores the created IAP information in the IAP log DB 102 as information representing the IAP usage history. Thus, the emergency countermeasure staff can start the emergency countermeasure action based on the IAP information.

  On the other hand, it is assumed that no IAP candidate is obtained as a result of the search processing in step S52 described above. In this case, the IAP creation module 102 creates a guidance message indicating that there is no IAP candidate in step S59 and transmits it to the terminal TM1. When the guidance message is received, the emergency countermeasure staff inputs appropriate alternative work information at his / her terminal TM1. In addition, even when an appropriate IAP candidate does not exist among the IAP candidates sent from the support server SV, the emergency countermeasure staff inputs appropriate alternative work information at the terminal TM1. The input substitute business information is sent to the support server SV.

  When the IAP creation module 102 of the support server SV receives the alternative job information at step S60, the received alternative job information is additionally stored in the countermeasure job DB 301 at step S61. At this time, when the emergency countermeasure staff inputs the alternative work information as information that can be executed independently, the alternative work information is stored alone in the countermeasure work DB 301. On the other hand, when the emergency countermeasure staff inputs the substitute operation information as information to replace the already stored countermeasure operation information, the alternative operation information is stored in association with the existing target operation information.

  Next, in step S62, the IAP creation module 102 of the support server SV reconstructs the IAP information reflecting the alternative work information, and transmits the reconstructed IAP information to the terminal TM1. At this time, the countermeasure operation DB 301 may be searched again from the beginning to obtain an IAP candidate, and this IAP candidate may be transmitted to the terminal TM1 to allow the emergency countermeasure staff to select an appropriate IAP candidate.

  As described in detail above, in this embodiment, a large number of countermeasure work information is converted into component data, and those countermeasure work information that can be executed alone are stored as they are, and other countermeasure work information is executed in advance. A countermeasure work DB 301 is provided for storing necessary information in association with these pieces of information. Then, under the control of the task search module 101 and the IAP creation module 102, the countermeasure task information related to the target task information is retrieved from the countermeasure task DB 301, and the retrieved countermeasure task information is replaced with the task task information. Thus, the process of searching the countermeasure business information related to the target business information again from the countermeasure business DB 301 is repeatedly executed until the countermeasure business information that can be independently executed is retrieved. Then, a series of countermeasure business information sequences searched for each target business information by this search processing is transmitted to the terminals TM0 to TMn as IAP candidates and displayed.

  Therefore, each time the target countermeasure business information is input, the countermeasure business information associated with the target countermeasure business information is sequentially retrieved from the countermeasure business DB 101 to create a plurality of countermeasure business information sequences. A plurality of countermeasure operation information sequences are presented to the terminal user as IAP candidates. For this reason, even if an unexpected event occurs, the user can select a countermeasure job sequence corresponding to the unexpected event from a plurality of presented countermeasure job information sequences.

  FIG. 9 is a diagram illustrating specific examples of unexpected events and IAP candidates. This figure shows a case where three IAP candidates are presented for each target task entered according to the disaster situation that occurred, and each of these three IAP candidates is underlined. The case where the IAP candidate is selected by the emergency countermeasure staff is shown.

  Further, in this embodiment, when the emergency countermeasure staff inputs alternative work information in place of the countermeasure work information included in the presented IAP candidate while the IAP candidate is displayed on the terminal TM1, the input is performed. The alternative business information is received from the terminal TM1, and this is associated with the countermeasure business information and additionally stored in the countermeasure business DB 101.

  Therefore, when the displayed IAP candidate is not suitable for the current situation, the emergency countermeasure staff can input the alternative work information suitable for the current situation and reconstruct the IAP information. For this reason, the emergency countermeasure staff can use more appropriate IAP information for an unexpected event. Further, since the alternative work information is automatically added to the countermeasure work DB 101, there is an advantage that it is not necessary to input the substitute work information from the next time.

  The present invention is not limited to the above embodiment. For example, in the above embodiment, the IAP creation module 102 executes the IAP creation process every time an IAP creation request is received from the terminals TN0 to TMn. However, once the IAP creation request is received, the IAP creation module may be automatically created at a preset cycle based on the unit work hours of the personnel. The IAP creation cycle may be set to 8 hours in accordance with the 1 unit work period, for example, when the personnel work by changing 8 hours as one unit work period.

  Further, when transmitting IAP candidate information to the terminal TM1, the log display module 103 reads past IAP information from the IAP log DB 302, for example, IAP information used before one unit work period, and the read past IAP information. Can be transmitted to the terminal TM1 for display. In this way, for example, the IAP information used before one unit work period is displayed on the terminal TM1 together with the information of the IAP candidate. Therefore, the emergency countermeasure staff can refer to the IAP information used before one unit work period when selecting an appropriate one from the displayed IAP candidates.

  Further, when transmitting the IAP information to the terminal TM1, the support server SV reads the standard procedure manual from the standard procedure DB 305 and transmits it to the terminal TM1 under the control of the standard procedure editing display module 107. You may make it display with IAP information in terminal TM1. In this way, the emergency countermeasure staff can refer to the standard procedure manual when selecting an appropriate one from the displayed IAP candidates.

  Further, in a state where the IAP information is displayed on the terminal TM1, the support server SV determines whether or not each process of the plurality of countermeasure tasks described in the IAP information has been executed under the control of the progress management module 104. Then, display data of information representing the determination result may be transmitted to the terminal TM1 and displayed. The determination as to whether or not it has been executed may be performed based on the received information indicating the progress status transmitted from a mobile terminal possessed by a person who is executing each countermeasure work, for example. it can. FIG. 8 is a diagram showing an example of a display layout of the standard procedure manual, information indicating progress, and IPA information.

  Further, information on the IAP candidate selected by the emergency countermeasure staff of the terminals TN0 to TMn from the plurality of IAP candidates is stored in the IAP log DB 302 as selection history information, and when the same IAP candidate is created next time. The display order of the IAP candidates may be changed to the top and displayed on the terminals TN0 to TMn. In this way, when a plurality of IAP candidates are displayed, the emergency countermeasure staff of the terminals TN0 to TMn can select an IAP candidate by referring to the previous selection history.

  Further, among the countermeasure work X, X ′, X ″,... Constituting the IAP candidate, the substitute work newly registered by the operator is displayed with the type of display font and the display in order to differentiate it from other work. The size or display color may be changed, or a mark indicating that it is a newly registered alternative work may be added and displayed.

In addition, the configuration of the support server, the procedure and content of the IAP creation process, the type of disaster, and the like can be variously modified without departing from the scope of the present invention.
In short, the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

  SV ... support server, NW ... communication network, A ... head office, B1-Bn ... branch, TM0-TMn ... terminal, 10 ... control unit, 20 ... communication interface, 30 ... storage unit, 101 ... business search module, 102 ... IAP Creation module 103 ... Log display module 104 ... Progress management module 105 ... Resource management module 106 ... Event collection display module 107 ... Standard procedure edit display module 108 ... Web module 301 ... Countermeasure business database (measure business DB) , 302 ... IAP log database (IAP log DB), 303 ... Resource database (resource DB), 304 ... Event database (event DB), 305 ... Standard procedure database (standard procedure DB).

Claims (10)

An emergency countermeasure action support device capable of transmitting and receiving information to and from a terminal via a communication network,
Multiple countermeasure work information, which is a component of the emergency action plan, is converted into parts data, and for the countermeasure work information that can be executed independently of the multiple countermeasure work information, the part data is stored separately and other related work information is stored. For countermeasure business information executed in conjunction with business information, a countermeasure business database that stores the component data in association with the other related business information;
When the target business information is received from the terminal, the countermeasure business information related to the received target business information is retrieved from the countermeasure business database, and the retrieved countermeasure business information is replaced with the target business information. Search means for repeatedly executing processing for searching countermeasure business information related to the target business information again from the countermeasure business database until countermeasure business information that can be independently executed is retrieved;
Emergency response action comprising: candidate transmission means for transmitting a series of countermeasure business information sequences searched for each target business information by the search means to the terminal as candidates for an emergency action action plan and presenting them to the user Support device. The search means periodically executes a search process at a preset period based on the business unit time of personnel engaged in emergency countermeasure actions,
The candidate transmission unit transmits the countermeasure business information sequence to the terminal as a candidate for an emergency countermeasure action plan every time a new countermeasure business information sequence is created by a periodic search process of the search unit. The emergency countermeasure action support device according to claim 1. In the state where the countermeasure business information sequence is presented to the user as a candidate for the emergency countermeasure action plan, when the user inputs alternative business information to replace the countermeasure business information included in the presented countermeasure business information sequence, the input Means for receiving the alternative work information obtained from the terminal;
2. The emergency countermeasure action support apparatus according to claim 1, further comprising means for converting the received substitute business information into component data and storing the data in the countermeasure business database in association with the countermeasure business information. A log information database for storing the countermeasure operation information sequence as a countermeasure action history;
Each time a countermeasure business information sequence is created by the retrieval process of the retrieval means, the created countermeasure business information sequence is stored in the log information database, and a past countermeasure business information sequence is read from the log information database, The emergency countermeasure action support apparatus according to claim 1, further comprising log information transmitting means for transmitting the read past countermeasure work information sequence to the terminal and presenting the sequence to the user. A standard procedure database that stores a standard sequence of emergency action plans;
When the candidate transmission means transmits a new countermeasure operation sequence searched by the search means to the terminal, the standard transmission database reads the standard sequence from the standard procedure database, and transmits the read standard sequence to the terminal to 2. The emergency countermeasure action support apparatus according to claim 1, further comprising means for displaying in conjunction with an appropriate countermeasure business sequence. Information can be sent to and received from the terminal via a communication network, and multiple countermeasure work information, which is a component of the emergency action plan, is converted into component data and executed independently from the multiple countermeasure work information. For possible countermeasure business information, the component data is stored alone, and for countermeasure business information executed in conjunction with other related business information, the component data is stored in association with the other related business information. An emergency response action support device equipped with a database,
When the target business information is received from the terminal, the countermeasure business information related to the received target business information is retrieved from the countermeasure business database, and the retrieved countermeasure business information is replaced with the target business information. A search process for repeatedly executing the countermeasure business information related to the target business information from the countermeasure business database until the countermeasure business information that can be executed independently is retrieved;
An emergency countermeasure action support method comprising: a step of transmitting a series of countermeasure task information sequences searched for each target task information by the search process to the terminal as candidates for an emergency countermeasure action plan and presenting them to a user. . The search process periodically executes a search process at a preset period based on the business unit time of the personnel engaged in the emergency countermeasure action,
In the process of transmitting the emergency countermeasure action plan candidate, each time a new countermeasure action information sequence is created by the periodic search process of the search process, the countermeasure action information sequence is used as the emergency action action plan candidate. The emergency countermeasure action support method according to claim 6, wherein the emergency countermeasure action support method is transmitted to a terminal. In the state where the candidate for the emergency countermeasure action plan is presented to the user, when the user inputs alternative business information to replace the countermeasure business information included in the presented candidate, the input alternative business information is the terminal The process of receiving from
The emergency countermeasure action support method according to claim 6, further comprising a step of converting the received substitute business information into part data and storing it in the countermeasure business database in association with the countermeasure business information. When the emergency countermeasure action support device includes a log information database for storing the countermeasure task information sequence as a countermeasure action history,
Each time a countermeasure business information sequence is created by the retrieval process of the retrieval process, the created countermeasure business information sequence is stored in the log information database, and a past countermeasure business information sequence is read from the log information database, The emergency countermeasure action support method according to claim 6, further comprising a log information transmission step of transmitting the read past countermeasure business information sequence to the terminal and presenting it to the user. When the emergency countermeasure action support device includes a standard procedure database for storing a standard sequence of emergency countermeasure action plans,
When the process of transmitting the emergency countermeasure action plan candidate transmits a new countermeasure operation sequence created by the search process to the terminal, the standard sequence is read from the standard procedure database, and the read standard sequence is The emergency countermeasure action support method according to claim 6, further comprising: a process of transmitting to a terminal and displaying in conjunction with the new countermeasure task sequence.

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