JP6280894B2 - Business management support apparatus and method and program thereof - Google Patents

Description

  This invention collects information related to communication / instructions in response operations when a business or administrative organization executes response operations related to crisis management in response to disasters such as earthquakes, floods, and fires. The present invention relates to a business management support apparatus that supports management of corresponding work based on information, a method thereof, and a program.

  Conventionally, when performing response operations for natural disasters and other emergency situations, request information related to communications and instructions sent and received between the response headquarters and each site is collected as an activity log, and based on the collected activity log Attempts have been made to manage the progress of response operations.

  For example, for a standardized work that has been standardized based on disasters experienced in the past, a template for collaborative information collection is prepared to collect information such as contact and instructions, and the collected information is prepared in advance. There are some which grasp the progress of corresponding work by displaying icons and colors on the map.

  For non-standard work that includes new issues and cannot be routineized, activity log information is collected by voice communication means such as a telephone and written on a whiteboard, or activity log information is collected and sent by e-mail. In addition, it is known that an action plan is created and executed by storing the collected activity log information among the parties concerned, storing it in a receiving mailbox.

  However, the method using the information collection template cannot collect flexible information because it collects only information that is assumed to be necessary in advance. In addition, the method of collecting activity log information of atypical work simply displays the collected information, so it is difficult to understand the overall problem, even if you find a work that has not been handled, It was necessary to rely on the experience of the person in charge to grasp as a whole which other work the work was related to.

  On the other hand, when a message instructing the corresponding work is displayed on the user's client terminal, the estimated time until the end of the scenario is displayed, or when the response to the message is selected from multiple options, the selection probability for each option Has been proposed (see, for example, Patent Document 1). If the estimated time until the scenario ends is displayed, the user can grasp the progress of the entire scenario.

JP 2010-204713 A

  However, when executing one corresponding task, not only the requested department but also other related departments often execute part of the task. In such a case, the technique described in Patent Document 1 simply displays the estimated time until one scenario is completed, so that the user can make progress in a plurality of partial tasks in the execution process of the corresponding task. It was difficult to grasp the situation individually. In particular, because it is not possible to identify the department that is executing the business, that is, the department that is the bottleneck, even if there are multiple resources that can be used to complete the corresponding business, these resources are appropriate. Cannot be used efficiently, and efficient resource management cannot be performed.

  The present invention has been made paying attention to the above circumstances, and its main purpose is to provide a business management support device that makes it easy to grasp the overall status of one corresponding business and the progress of a plurality of corresponding business operations. To provide the method and program.

A business management support apparatus capable of communicating with a plurality of client terminals via a communication network, the first business request information newly issued sent from the client terminal, and the first The second business request information drafted in relation to the business request information and the third business request information drafted in relation to the second business request information are received respectively. a reception control means for, with respect to the first, second and third operation request information received; business and individual identification information that uniquely identifies the request information, association representing relationships between business request information Identification information, identification information generating means for generating group identification information for grouping each business request information, and each of the generated identification information as the first, second and third business request information Grant activity log data Generate, and activity log generation means for storing the activity log data the generated in the storage unit, for each activity log data stored in the storage unit, a bottle neck which represents the degree of correspondence of stagnation to each business A bottleneck degree calculating means for calculating the degree and assigning the calculated bottleneck degree to the corresponding activity log data and storing it in the storage unit. In the bottleneck degree calculating means, the individual activity log data P1 is a time corresponding to the business of P2, a time corresponding to the group from the generation time of the activity log data corresponding to the first business request information included in the same group as the activity log data to the current time is P2, the first, The layer coefficient representing the generation of the second and third business request information is P3, and the importance coefficient of the business specified by the first, second and third business request information is 4, the first, when the urgency factor corresponding to the operations specified by the second and third operation request information and P5, the bottleneck of BN
BN = P1 ÷ P2 × P3 × P4 × P5
It is made to calculate by .

  In the second mode, a plurality of activity log data included in a corresponding group is read from the storage unit based on the group identification information, and the read plurality of activity log data is set to the progress status of each job. Accordingly, first display data arranged in chronological order is generated, and first display control means for causing the client terminal to display the generated first display data is further provided.

In a third aspect, second display data is generated by rearranging the plurality of activity log data stored in the storage unit according to the bottleneck degree, and the generated second display data is transmitted to the client terminal. In accordance with the second display control means to be displayed on the screen and the bottleneck degree of each activity log data stored in the storage unit, third display data is generated by extracting business request destinations having a bottleneck degree of a predetermined value or more. Further, at least one of the third display control means for displaying the generated third display data on the client terminal is further provided.

In the fourth aspect, it is determined whether or not the bottleneck degree calculated by the bottleneck degree calculating means exceeds a preset threshold value, and it is determined that the bottleneck degree exceeds the threshold value. In this case, it is further provided with means for causing the client terminal to display alarm information indicating that fact.

According to the first aspect of the present invention, a large number of issued activity log data is stored in a state of being associated with each other for each group. For this reason, it is possible to grasp the overall picture of the business response status by newly created activity log data and multiple activity log data created directly or indirectly based on this activity log data It becomes.
Further, a bottleneck degree is calculated for each activity log data, and the calculated bottleneck degree is stored in a state associated with the activity log data. Therefore, by referring to the stored information, it is possible to clearly grasp the degree of business stagnation corresponding to each activity log data as a numerical value.
Furthermore, in addition to the ratio of individual activity log data to the business response time P1 with respect to the business response time P2 by the group, the layer coefficient P3 representing the generation of the activity log data, the business importance coefficient P4, and the emergency The bottleneck degree can be calculated in consideration of the degree coefficient P5.

  According to the second aspect, the activity response data newly issued and a plurality of activity log data that are directly or indirectly related based on the activity log data are used to indicate the business response status in time series. Are displayed in a list. For this reason, the administrator can grasp at a glance the overall image of the correspondence status of each related task included in one group by looking at the display data.

According to the third aspect, a plurality of activity log data is rearranged and displayed according to the bottleneck degree, or a business request destination having a bottleneck degree of a predetermined value or more is extracted and displayed. For this reason, the administrator can clearly grasp the activity log or the request destination that has failed to respond to the work.

According to the fourth aspect, when it is determined that the bottleneck degree exceeds the threshold value, alarm information indicating that fact is displayed. For this reason, it is possible to quickly recognize an activity log having a high degree of stagnation in the work based on the alarm information.

  That is, according to the present invention, it is possible to provide a business management support apparatus, a method and a program for easily grasping an overall picture of the progress status of one corresponding business and a plurality of corresponding business related thereto.

The figure which shows the whole structure of the crisis management system provided with the work management assistance apparatus which concerns on one Embodiment of this invention. The block diagram which shows the structure of the crisis response business management support server used as a business management support apparatus in the system shown in FIG. The flowchart which shows the process sequence and process content by the crisis response business management support server shown in FIG. The figure which shows the list of the task data managed in the crisis response business management support server shown in the figure. The figure which shows the default value according to the item used when creating the task data of a related draft. The figure which shows an example of an association process with the original task data at the time of creating the task data of a related draft. The figure which shows the example of a display of the correspondence condition in the some task contained in one task group. The figure which shows the example of a display of the list which arranged the task in order with a high bottleneck degree. The figure which shows the example of a display of the bottleneck degree for every structure | tissue.

Embodiments according to the present invention will be described below with reference to the drawings.
[One Embodiment]
(Constitution)
FIG. 1 is a diagram showing a configuration of a crisis management system provided with a business management support apparatus according to an embodiment of the present invention. The crisis management system includes a crisis response business management support server SV that operates as a business management support device, and client terminals TM1 to TMn used by a plurality of organizations that execute the crisis response business. Information communication is enabled between the support server SV and the client terminals TM1 to TMn via the communication network NW.

  The client terminals TM1 to TMn are mobile terminals such as stationary personal computers installed in offices of each organization, smart phones and tablet terminals owned by persons in charge of each organization, notebook personal computers, and the like. Composed. Each of the client terminals TM1 to TMn has a browser function, and by using this browser function, the response information requested by the person in charge is transmitted to the crisis response business management support server SV and transmitted from the crisis response business management support server SV. A process for receiving and displaying various display information is executed.

  The communication network NW includes an IP (Internet Protocol) network represented by the Internet and an access network for accessing the IP network. As the access network, a wired telephone network, a LAN (Local Area Network), a mobile phone network, a wireless LAN, a CATV (Cable Television) network, or the like is used.

  The crisis response business management support server SV is composed of a server computer operated by a crisis management support company such as an administrative organization or a security company, and is configured as follows. FIG. 2 is a block diagram showing the functional configuration.

  That is, the crisis response business management support server SV includes a communication interface unit 1, a control unit 2, and a storage unit 3. Under the control of the control unit 2, the communication interface unit 1 transmits and receives information data to and from the client terminals TM1 to TMn according to a communication protocol defined by the communication network NW.

  The storage unit 3 uses a nonvolatile memory such as a hard disk drive (HDD) or a solid state drive (SSD) that can be written to and read from time to time as a storage medium. The storage unit 3 is a memory required for implementing this embodiment. As a unit, a static information storage unit 31, an activity log storage unit 32, and a bottleneck degree storage unit 33 are provided.

  The static information storage unit 31 is used for storing a template used for inputting request information related to a corresponding job and various parameters used for calculating and determining a bottleneck degree.

  The activity log storage unit 32 is used to store task data generated for each new draft and related draft as activity log information.

  The bottleneck degree storage unit 33 is used to store the bottleneck degree calculated according to the progress of the corresponding task for each task.

  The control unit 2 has a processor such as a CPU (Central Processing Unit), and as processing functions necessary for carrying out the present embodiment, a task management unit 21, a bottleneck degree calculation unit 22, and a related task display control unit. 23. The processing by the task management unit 21, the bottleneck degree calculation unit 22, and the related task display control unit 23 is realized by causing the processor to execute a program stored in a program memory (not shown).

The task management unit 21 has the following processing functions.
(1) Processing for providing a draft template to the client terminals TM1 to TMn.
(2) When request information input by the person in charge at the time of new draft and related draft is received from the client terminals TM1 to TMn, task data is generated and the task log is used as activity log data as the activity log storage unit 32. Processing to store in.
(3) When the task status information already stored in the activity log storage unit 31 is received from the client terminals TM1 to TMn, the corresponding item of the task data is updated according to the update information. To do.

  The task data is used to centrally manage the request contents and the status of the response status when requesting the corresponding business (task) from the request source organization to the request destination organization, and is configured as follows. FIG. 4 is a diagram showing an example of the configuration, and FIG. 5 shows a setting rule of each data item and its default value at the time of related draft.

  In other words, the task data is the basic data items: request date / time, request source organization name, request destination organization name, subject, request content (free description), importance level, urgency level, response status status (not yet) Correspondence / during / completion), update date / time, correspondence start date / time, correspondence completion date / time and answer, and record data for identifying a task and a task for identifying a group of tasks as characteristic data items It includes an ID (Task-ID), an ID (Org-ID) indicating the relationship between the task that is the drafting source at the time of the related drafting, and layer information.

  The layer information indicates the generation of each task in the task group in a hierarchy, and the first generation is indicated for a newly issued task and a task issued by the same organization as the newly issued organization. “1” is set. In addition, “2” indicating the second generation is added to the tasks issued by organizations other than those newly issued based on these first generation tasks, and other based on these second generation tasks. “3” indicating the third generation is set in the task issued by the organization. Similarly, as the generation increases, a value added by 1 is set as the layer information.

  Among the above data items, the request destination, subject, request content, importance, and urgency are input or set by the person in charge at the client terminals TM1 to TMn as request information. On the other hand, the record ID, Task-ID, Org-ID, layer information, request date and time, and request source information are set by the task management unit 21 according to the setting rules shown in FIG. Also, the task management unit 21 updates the status of the response status, the update date / time, the response start date / time, the response completion date / time, and the response according to the progress of the response job at the request destination.

  The bottleneck degree calculator 22 corresponds to each task data stored in the activity log storage unit 31 according to a preset calculation formula at regular calculation time intervals stored in the static information storage unit 31 in advance. The bottleneck degree that represents the degree of failure for the execution of is calculated. Then, a process of storing the calculated bottleneck degree in the bottleneck degree storage unit 33 in association with the task ID is executed.

The related task display control unit 23 has the following processing functions.
(1) From the activity log storage unit 32, each task data belonging to the task group is read for each task group based on the specified task ID, and display data in which the correspondence status of the read task data is arranged in time series Process to generate and display. At this time, the bottleneck degree read from the bottleneck degree storage unit 33 is included in the display data.
(2) Processing for reading out the bottleneck degree of each task data from the bottleneck degree storage unit 33 and generating and displaying display data in which the task data is rearranged in order of the read bottleneck degree.
(3) Processing for reading out the bottleneck degree of each task data from the bottleneck degree storage unit 33 and generating and displaying display data in which the read bottleneck degree is associated with the organization name as the request destination.

(Operation)
Next, the support operation by the crisis response business management support server SV configured as described above will be described. FIG. 3 is a flowchart showing the processing procedure and processing contents.
(1) Initial setting of parameters and the like Static information such as parameters is set by an input operation of a system operator, for example. When the system operator inputs a parameter or the like in an input unit (not shown), the input parameter or the like is stored in the static information storage unit 31 by the bottleneck degree calculation unit 22 in step S10. The parameters that are initially set include the information indicating the calculation time interval of the bottleneck degree and the period to be calculated, the urgency level used for calculating the bottleneck, the importance and layer coefficients, and the bottleneck degree that is the target of the warning. There is a threshold for judging.

(2) Creation and Accumulation of Task Data First, the case where the person in charge of the organization (Group A) creates request information for the corresponding work by a new draft with another organization (Group B) as the request destination will be described.
The person in charge of Group A uses the browser function in his client terminal TM1 to access the crisis response business management support server SV and inputs a request information transmission request. Then, a template for a new draft is sent from the crisis response business management support server SV to the requesting client terminal TM1. In this state, when the person in charge inputs the request information using the template and performs a transmission operation, the request information is transmitted to the crisis response business management support server SV. The new draft template may be stored in advance in the client terminal TM1.

  Upon receiving the request information, the crisis response business management support server SV generates task data for a new draft in step S11 under the control of the task management unit 21. For example, as shown in TSK1 of FIG. 6, task-specific record ID = 1 and Task_ID = 1 for identifying the task group are issued, and layer information for defining the generation of the draft is layer = Set to 1. As the request source, the login user name (Group A) of the new drafter is set. In this case, since it is a new draft, an Org-ID representing the association with the drafting task is not issued. The issued record ID = 1, Task_ID = 1, and layer = 1 are added to the received request information as task data TSK1, and the generated task data TSK1 is stored in the activity log storage unit 32. At that time, the save date is set in the task data as the request date.

  FIG. 4 shows a specific example of the task data TSK1 based on this new draft. As shown in this example, operation buttons of “answer” and “related draft” are displayed in the last item of the task data TSK1. The generated task data TSK1 is transmitted to the client terminals TM1 and TM2 of the team A that is the request source and the team B that is the request destination.

Next, a case where the person in charge of the group A creates request information for the group C by using the related draft using the task data TSK1 generated by the new draft will be described.
In this case, the person in charge of Group A taps the “related draft” button displayed in the task data TSK1. Then, the template for the related draft is sent from the crisis response business management support server SV to the requesting client terminal TM1. In this state, when the person in charge inputs the request information using the template and performs a transmission operation, the request information is transmitted to the crisis response business management support server SV.

  Upon receiving the request information, the crisis response business management support server SV issues a task-specific record ID = 2 as shown by TSK2 in FIG. 6 under the control of the task management unit 21 in step S12. As the request source, the login user name (Group A) of the related drafter is set. Further, in this case, since it is a related draft, Task_ID = 1 that is the same as the task data TSK1 as the drafting source is set as the ID for identifying the task group according to the setting rule shown in FIG. The record ID = 1 of the task data TSK1 is set as the Org-ID indicating the association with the task. Further, since the request source is the same as the team A that drafted the task data TSK1, the layer information is set to layer = 1.

  Then, the set record ID = 2, Org-ID = 1, Task_ID = 1 and layer = 1 are added to the received request information as task data TSK2, and the generated task data TSK2 is used as an activity log storage unit. 32. FIG. 4 shows a specific example of the task data TSK2 based on the related draft. The generated task data TSK2 is transmitted to the client terminals TM1 and TM3 of the group A serving as the request source and the group C serving as the request destination.

On the other hand, as shown in FIG. 6, when the person in charge of Group B uses the task data TSK1 received from Group A to request a corresponding work from Group D, the following is performed.
That is, the person in charge of Group B taps the “related draft” button displayed in the task data TSK1. Then, the template for the related draft is sent from the crisis response business management support server SV to the requesting client terminal TM2. In this state, when the person in charge inputs the request information using the template and performs a transmission operation, the request information is transmitted to the crisis response business management support server SV.

  Upon receiving the request information, the crisis response business management support server SV issues a task-specific record ID = 3 as indicated by TSK3 in FIG. 6 under the control of the task management unit 21. As the request source, the login user name (Group B) of the related drafter is set. Further, in this case, since it is a related draft, Task_ID = 1 that is the same as the task data TSK1 as the drafting source is set as the ID for identifying the task group according to the setting rule shown in FIG. The record ID = 1 of the original task data TSK1 is set as the Org-ID indicating the association with the task. Further, since the request source is a group B that is different from the group A that drafted the task data TSK1, the layer information is set to layer = 2.

  The set record ID = 3, Org-ID = 1, Task_ID = 1, and layer = 2 are added to the received request information as task data TSK3, and the generated task data TSK3 is used as an activity log storage unit. 32. The generated task data TSK3 is transmitted to each of the client terminals TM1 and TM4 of the group B serving as the request source and the group D serving as the request destination.

Similarly, when the person in charge of the C group requests a corresponding work from the E group based on the task data TSK2 received from the A group, it is performed as follows.
That is, the person in charge of Group C taps the “related draft” button displayed in the task data TSK2. Then, the template for the related draft is sent from the crisis response business management support server SV to the requesting client terminal TM3. In this state, when the person in charge inputs the request information using the template and performs a transmission operation, the request information is transmitted to the crisis response business management support server SV.

  Upon receiving the request information, the crisis response business management support server SV issues a task-specific record ID = 4 as shown in TSK4 of FIG. 6 in step S12 under the control of the task management unit 21. As the request source, the login user name (group C) of the related drafter is set. In this case, the same Task_ID = 1 as the task data TSK1 as the drafting source is set as the ID for identifying the task group, and the Org-ID indicating the association with the drafting task as the above Record ID = 2 of task data TSK2 is set. Further, since the requesting source is a group C different from the group A that issued the task data TSK2, the layer information is set to layer = 2.

  The set record ID = 4, Org-ID = 2, Task_ID = 1, and layer = 2 are added to the received request information as task data TSK4, and the generated task data TSK4 is used as an activity log storage unit. 32. The generated task data TSK4 is transmitted to each of the client terminals TM1 and TM5 of the C group that is the request source and the E group that is the request destination.

  Similarly, Task_ID = 1 is set each time the newly issued task data TSK1 or the related task data TSK1 is directly or indirectly used and the related draft is made, and the draft task data Task data in which the record ID is set to Org-ID and the layer information indicating the generation of association is set is generated and stored in the activity log storage unit 32.

(3) Update of Information Representing Response Status The crisis response task management support server SV monitors reception of report information on response task progress status transmitted from the requested organization under the control of the task management unit 21. If the report information on the progress of the corresponding work is received and the content is “in response”, in step S13, the corresponding task data is read from the activity log storage unit 32, the update date and time of the task data, and the start of the action The date and time are updated, and the response status is updated from “Not supported” to “Supported”.

  If the content of the report information on the progress status of the corresponding work is “completed”, in step S14, the corresponding task data is read from the activity log storage unit 32, the update date / time of the task data is updated, and the response status status Is updated from “Supported” to “Supported”, and the completion date of the response is written.

(4) Calculation of the degree of bottleneck The crisis response business management support server SV has a calculation timing based on a regular calculation time interval stored in the stationary information storage unit 31 or under the control of the related task display control unit 23. When a manual extraction screen for a tissue with a high bottleneck degree is displayed in step S15 or a manual extraction screen for a task with a high bottleneck degree is displayed in step S16, under the control of the bottleneck degree calculation unit 22, The calculation process of the bottleneck degree of each corresponding task is executed as follows.

  That is, first, in step S17, the corresponding time P1 of each task and the corresponding time P2 of the task group in the target period are calculated. The response time P1 of each task is calculated by subtracting the request date and time of each task from the response completion date and time of each task. For tasks for which the corresponding task has not been completed, the task is calculated by subtracting the request date / time of the task from the current date / time. The task group response time P2 is calculated by subtracting the request time and date of the original task whose Task ID is the record ID from the current time.

Next, in step S18, the bottleneck degree BN of each task is calculated. The bottleneck degree BN is calculated by the following equation.
Bottleneck degree BN = (task response time P1) / (task group response time P2) × (layer coefficient P3) × (importance coefficient P4) × (emergency coefficient P5)

  Here, the layer coefficient P3 is set to 0.5 to 1 with the lowest layer for each task group being set to “1” because the lower layer by generation extends the completion of the task of the upper layer. Is done. For example, when the lowest layer is n, the coefficient of layer m is set to layer coefficient = 0.5 + 0.5 ÷ (n−1) × (m−1).

  The importance coefficient P4 is a coefficient that is set according to the importance. Like the urgency coefficient, when the importance flag is set, coefficient = 1 and no importance flag is set. In this case, the coefficient is set to 0.8.

  The urgency level coefficient P5 is a coefficient set according to the urgency level. For example, when the urgency level flag is set, the coefficient = 1, and when the urgency level flag is not set, the coefficient = 0. 8 is set respectively.

  The bottleneck degree calculation unit 22 stores the bottleneck degree BN calculated for each task by the above formula in the bottleneck degree storage unit 33 in association with the record ID of the task.

  When the calculation of the bottleneck degree BN of each task in steps S17 and S18 is completed, the bottleneck degree calculation unit 22 continues in step S23 based on the bottleneck degree calculated for all task data. Calculate the average and maximum bottleneck. Then, the calculation result is stored in the bottleneck degree storage unit 33.

(5) Display of task response status by task group For example, the administrator of the headquarters supervisory group specifies the task-ID of the task group to be managed on his / her terminal, and then requests to display the task response status Is entered. On the other hand, the crisis response business management support server SV activates the related task display control unit 23 when receiving the display request. Then, under the control of the related task display control unit 23, in step S19, all relevant task data is read from the activity log storage unit 32 based on the Task-ID specified by the administrator. Subsequently, based on each read task data, display data in which the correspondence status for each task is arranged in time series is generated. At the same time, the bottleneck degree of the corresponding task is read from the bottleneck degree storage unit 33, and the read bottleneck degree is added to the display data. Then, the generated display data is transmitted to the terminal of the requesting administrator and displayed.

  FIG. 7 shows an example of display data in which the correspondence status for each task is arranged in time series. As shown in the figure, multiple task data belonging to the same task group generated by new drafts and related drafts are displayed in a list with the task response status arranged in chronological order. The contents of the request, the request destination, the urgency level, the status of the current response status, and the bottleneck level are displayed. The display state of the task response status is expressed in different colors for each status type, that is, for each of “unsupported”, “supporting”, and “completed”. Further, a link button with a black triangle mark is arranged at the data update location of each status in the corresponding status. When the mouse pointer is moved to the black triangle button, the response contents from the request destination at that time, for example, a message indicating that the corresponding work starts when the response starts, and a response completion message read from the activity log storage unit 32 when the response is completed. And superimposed.

  Therefore, by looking at the display data, the administrator can grasp the overall picture of the correspondence status of each related task belonging to one task group. In addition, since the bottleneck degree is displayed together, it is possible to grasp the organization that has become an obstacle in executing the corresponding work.

(6) Display of a list representing a task with a high bottleneck degree For example, assume that an administrator of the headquarters supervisory team inputs a display request for a task with a high bottleneck degree at his / her terminal. Then, under the control of the related task display control unit 23, the crisis response business management support server SV sequentially reads the task data from the activity log storage unit 32 and arranges the read task data in descending order of the bottleneck degree. Then, a list of tasks sorted in descending order of the bottleneck degree is transmitted to the requesting administrator's terminal and displayed.

  FIG. 8 shows an example of a list of tasks sorted in descending order of the bottleneck degree. As shown in the figure, the bottleneck level, the importance level and the urgency level, the layer, the task-ID, the request subject and contents, the request source and the request destination are displayed for each task. Then, when the Task-ID is selectively clicked, a transition is made to a display screen showing the correspondence status of each task belonging to the selected task group in time series. The tasks extracted in the list may be targeted for all task data, but may be targeted only for tasks belonging to the task group by arbitrarily specifying a task group. Further, only tasks having a bottleneck degree of a predetermined value or more may be extracted from the list.

  By displaying a list of tasks sorted in descending order of bottleneck as described above, it becomes possible for the administrator to grasp the tasks with the highest bottleneck, thereby quickly and efficiently performing tasks that require leverage. Certainly can be identified.

(7) Display of a list representing an organization with a high bottleneck For example, the administrator of the headquarters supervisory team specifies the target period (for example, 9:00 to 18:00 on a certain day) on its own terminal, and then the bottleneck degree Suppose that the display request of the organization with high is input. Then, under the control of the related task display control unit 23, the crisis response business management support server SV reads information representing the average value and the maximum value of the bottleneck degree for each organization from the bottleneck degree storage unit 33 in step S24. The read information is transmitted to the requesting administrator's terminal and displayed.

  FIG. 9 shows an example of a list representing an organization with a high bottleneck. As shown in the figure, the list displays the average value and maximum value of the bottleneck degree and the number of target tasks in association with the organization name. In this display data, if you click on any organization name, task data (including Task-ID) is extracted in order of the bottleneck for each selected organization name, and this extracted task data is listed. Displayed on the requesting administrator's terminal.

  By displaying a list of organizations with a high degree of bottleneck as described above, an administrator can quickly identify organizations with a high possibility of resource shortage.

(8) Determination of bottleneck degree and alarm notification When the bottleneck degree calculation unit 22 calculates the bottleneck degree of each task in step S18, the bottleneck degree is statically stored in step S21. It is compared with a threshold value set in advance in the unit 31 to determine whether the bottleneck degree exceeds the threshold value. If it is determined that the bottleneck degree exceeds the threshold value as a result of this determination, an alarm is notified in step S22. For example, when the display data of the task-specific response status shown in FIG. 7 is generated, the background color of the corresponding bottleneck degree is set to a color different from others, for example, red.

  In addition, when the average value and the maximum value of the bottleneck degree for each organization are calculated in step S23, the bottleneck degree calculation unit 22 uses the calculated maximum value of the bottleneck degree in step S25 as the static information storage unit. It is compared with the threshold value set in advance in 31, and it is determined whether or not the maximum value of the bottleneck degree exceeds the threshold value. If it is determined that the maximum value of the bottleneck degree exceeds the threshold value as a result of this determination, an alarm is notified in step S26. For example, when generating a list representing an organization with a high bottleneck as shown in FIG. 9, the background color of the maximum value of the bottleneck degree determined to exceed the threshold (for example, 0.9) is changed. It is set to a color different from that, for example, red.

  By displaying the alarm as described above, the administrator can quickly grasp the task whose bottleneck degree exceeds the threshold and the organization name whose maximum bottleneck degree exceeds the threshold. Is possible.

(Effect of embodiment)
As described above in detail, in this embodiment, a record for identifying a task in the crisis response business management support server SV when request information by a new draft and a related draft is sent from the client terminals TM1 to TMn. ID, a task ID (Task-ID) for identifying a group of tasks, an ID (Org-ID) indicating a relationship with a task that is a drafting source at the time of related drafting, and each task in the task group Layer information indicating the generations in a hierarchy is generated, and this is added to the request information to generate task data and accumulate it in the activity log storage unit 32. Then, when displaying a list of task data for each task group, task correspondence statuses are displayed side by side in time series.

  Therefore, a plurality of task data belonging to the same task group generated by the new draft and the related draft are displayed in a list in a state where task correspondence states are arranged in time series. Therefore, the administrator can grasp the overall picture of the corresponding status of each related task belonging to one task group by looking at the display data.

  In the present embodiment, the bottleneck degree is calculated for each stored task data, and the calculated bottleneck degree is added to the task data list and displayed. In addition, a task list sorted in descending order of the bottleneck degree is generated and displayed, and an average value and a maximum value list of bottleneck degrees for each organization are generated and displayed. For this reason, the administrator can grasp a task with a high degree of bottleneck, and thereby it is possible to quickly and reliably identify a task that requires leverage. In addition, by displaying a list of organizations with a high degree of bottleneck, the administrator can quickly identify organizations with a high possibility of resource shortage.

  Furthermore, in this embodiment, the bottleneck degree of each task is compared with a threshold value to determine whether or not the bottleneck degree exceeds the threshold value. The alarm is notified to. For this reason, the administrator can quickly grasp the task whose bottleneck degree exceeds the threshold and the organization name whose maximum value of the bottleneck exceeds the threshold.

[Other Embodiments]
In the above-described embodiment, task data is sorted and displayed in descending order of bottleneck degree, but may be sorted and displayed in order of low bottleneck degree, and task data having a bottleneck degree of a predetermined value or more. The extracted task data may be sorted and displayed according to the bottleneck degree.

  In the above embodiment, an alarm is displayed when the maximum value of the bottleneck exceeds the threshold as shown in FIG. 9, but the average value of the bottleneck exceeds the threshold. You may make it display an alarm when there is.

  Furthermore, an inquiry message may be automatically transmitted to an organization whose maximum or average bottleneck level exceeds a threshold value, and the response may be transferred to the administrator's client terminal for display. .

  Furthermore, in the above-described embodiment, the case where management of crisis response work is supported has been described as an example, but the present invention can also be applied to support for management of construction work and civil engineering work, support for management of various events, and the like.

  In addition, the functions of the business management support apparatus, the procedures and processing contents of each process, and the like can be variously modified without departing from the scope of the present invention.

  In short, the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

  SV: crisis response business management support server, TM1 to TMn ... client terminal, NW ... communication network, 1 ... communication interface unit, 2 ... control unit, 3 ... storage unit, 21 ... task management unit, 22 ... bottleneck degree calculation unit , 23 ... related task display control unit, 31 ... static information storage unit, 32 ... activity log storage unit, 33 ... bottleneck degree storage unit.

Claims (6)

A business management support apparatus capable of communicating with a plurality of client terminals via a communication network,
First business request information newly issued from the client terminal, second business request information issued in association with the first business request information, and the first Receiving control means for receiving third business request information issued in association with the business request information of 2;
First, for the second and third operation request information, the individual identification information for identifying the operation request information individually and associated identifying information that represents the association between operation request information, the business said received Identification information generating means for generating group identification information for grouping request information,
Activity log generation means for generating activity log data by assigning each of the generated identification information to the first, second and third business request information, and storing the generated activity log data in a storage unit and,
For each activity log data stored in the storage unit, calculate a bottleneck degree indicating the degree of stagnation in correspondence to each job, and assign the calculated bottleneck degree to the corresponding activity log data. A bottleneck degree calculating means for storing in a storage unit ;
The bottleneck degree calculation means calculates the current response time of each activity log data from P1, and from the generation time of the activity log data corresponding to the first task request information included in the same group as the activity log data. The group correspondence time up to the time is P2, the layer coefficient indicating the generation of the first, second, and third job request information is P3, and the job specified by the first, second, and third job request information. When the importance degree coefficient is P4 and the urgency degree coefficient corresponding to the work specified by the first, second and third work request information is P5, the bottleneck degree BN is
BN = P1 ÷ P2 × P3 × P4 × P5
A business management support apparatus characterized in that the calculation is performed by the following.   Based on the group identification information, a plurality of activity log data included in a corresponding group is read from the storage unit, and the read plurality of activity log data is time-sequentially according to the progress status of each job. 2. The business management according to claim 1, further comprising first display control means for generating the arranged first display data and displaying the generated first display data on the client terminal. Support device. A second display data is generated by rearranging the plurality of activity log data stored in the storage unit in accordance with the bottleneck degree, and the generated second display data is displayed on the client terminal. Display control means;
According to the bottleneck degree of each activity log data stored in the storage unit, third display data in which a business request destination having a bottleneck degree of a predetermined value or more is extracted is generated, and the generated third display data is The business management support apparatus according to claim 1 , further comprising at least one of third display control means to be displayed on the client terminal. It is determined whether the bottleneck degree calculated by the bottleneck degree calculating means exceeds a preset threshold value, and when it is determined that the bottleneck degree exceeds the threshold value, The business management support apparatus according to claim 1 , further comprising means for displaying alarm information indicating the effect on the client terminal. A business management support method executed by a business management support device capable of communicating with a plurality of client terminals via a communication network,
First business request information newly issued from the client terminal, second business request information issued in association with the first business request information, and the first Receiving each of the third business request information drafted in relation to the business request information of 2;
First, for the second and third operation request information, the individual identification information for identifying the operation request information individually and associated identifying information that represents the association between operation request information, the business said received A process of generating group identification information for grouping request information,
Providing each of the generated identification information to the first, second and third business request information to generate activity log data, and storing the generated activity log data in a storage unit ;
For each activity log data stored in the storage unit, calculate a bottleneck degree indicating the degree of stagnation in correspondence to each job, and assign the calculated bottleneck degree to the corresponding activity log data. A bottleneck degree calculation process to be stored in the storage unit, and
In the bottleneck degree calculation process, the response time of each activity log data to the business is P1, and the current time from the generation time of the activity log data corresponding to the first business request information included in the same group as the activity log data. The group correspondence time up to the time is P2, the layer coefficient indicating the generation of the first, second, and third job request information is P3, and the job specified by the first, second, and third job request information. When the importance degree coefficient is P4 and the urgency degree coefficient corresponding to the work specified by the first, second and third work request information is P5, the bottleneck degree BN is
BN = P1 ÷ P2 × P3 × P4 × P5
A business management support method characterized by calculating according to the above. A program for causing a processor included in the business management support apparatus to execute processing by each of the units included in the business management support apparatus according to claim 1 .