JP2013171525A - Notification system, server device, notification device, program, and notification method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a notification system, a server device, a notification device, a program, and a notification method that are capable of appropriately suppressing notification of being a preauthorized transaction target person.SOLUTION: When customer identification information matches registered identification information, it is notified that a customer requesting a transaction to a store via a customer reception device is a preauthorized customer (steps 174, 176), and when customer feature information does not match registered feature information, notification is suppressed (steps 159-170).

Description

  The present invention relates to a notification system, a server device, a notification device, a program, and a notification method for notifying that a person is a specific transaction subject.

  Automatic teller machines (hereinafter referred to as “ATMs”) that allow customers to withdraw and deposit cash by themselves are widely installed in facilities such as financial institutions, retail stores, and large-scale condominiums. . This ATM has become able to handle transactions other than ordinary deposits and transactions that do not involve cash, and the number of users has been increasing year by year.

  On the other hand, crimes such as wire fraud, voyeurism, and theft of intruding into the facility outside the business hours and stealing cash from ATMs are also increasing. For this reason, generally, for a facility where an ATM is installed, a notification system has been introduced that monitors the inside of the facility and notifies that when a suspicious person is detected.

  As this type of notification system, a camera (for example, an internet protocol camera) is used to capture images at predetermined intervals, and image information indicating images obtained by the imaging is transmitted via a predetermined communication network (for example, an IP communication network). Are known to be transmitted to a server device and stored. In this case, for example, a person who manages the facility (hereinafter referred to as “monitorer”) monitors the situation in the facility by visually observing the image indicated by the image information stored in the server. Become. Then, for example, the supervisor determines whether or not the person is a suspicious person by looking at the image projected on the monitor, and in the case of the suspicious person, the fact is notified to a predetermined notification destination.

  For example, as shown in Patent Document 1, in a server apparatus, a person in a facility is preliminarily matched by matching an image obtained by photographing a person's face in the facility with a camera and a pre-registered image. There is also known a notification system that determines whether or not a person is a registered person, and notifies a predetermined notification destination when the person is a registered person and visually confirms the notification at the notification destination.

  Such a notification system is used not only for crime prevention but also for quickly grasping whether a specific transaction target person has visited a store in a financial institution such as a bank or a credit union. . The “specific transaction target” mentioned here is, for example, important from the standpoint of a store such as a customer who has been registered in advance as a customer (for example, a customer of a customer) that may have a large profit for the store. For example, a customer who is positioned or a customer who may be disadvantageous for a store (for example, a customer on a black list).

JP 2005-301539 A

  However, in the conventional notification system, when a person authorized by the store as a transaction target visits the store, not only is the store approved by the store but also the store does not recognize the transaction target. Even if it is a person, there is a problem in that it may be notified that the store is a transaction subject authorized by the store.

  The present invention has been made to solve the above-described problems, and a notification system, a server device, a notification device, a program, and a program capable of appropriately suppressing notification that the transaction target is recognized in advance. Notification method.

  In order to achieve the above-mentioned object, the notification system according to claim 1, the input means for inputting the transaction target person specifying information for specifying the transaction target person, the input person who is inputting to the input means A client device comprising: acquisition means for acquiring input person characteristic information indicating characteristics; and transmission means for transmitting the transaction subject identification information input by the input means and the input person characteristic information acquired by the acquisition means; Receiving means for receiving the transaction target person identification information and the input person characteristic information transmitted by the transmission means, pre-registered indicating the transaction target person identification information received by the reception means and a specific transaction target person Notification means for notifying that the input person is an authorized transaction subject when the registered transaction subject information matches, and the receiving means Therefore, a server device having suppression means for suppressing notification by the notification means when the received input person characteristic information and the pre-registered registered characteristic information indicating the characteristics of the specific transaction target do not match , Including.

  In order to achieve the above object, the notification system according to claim 9 is received by the receiving means for receiving the transaction target person specifying information for specifying the transaction target person and the transaction content information indicating the transaction contents, and the receiving means. A client device having a transmission means for transmitting the transaction subject identification information and the transaction content information; a receiving means for receiving the transaction subject identification information and the transaction content information transmitted by the transmission means; and the reception means. When the received transaction target person specific information and the registered transaction target person information registered in advance indicating a specific transaction target match, an input person who has made an input to the accepting means is recognized in advance. A transaction means indicated by the transaction content information received by the receiving means, and the notification means for notifying that the person is a transaction subject. Flip a server device having a suppression means for suppressing notification by the notification means when the assigned urgency is equal to or less than a threshold in advance, and configured to include.

  In order to achieve the above-mentioned object, the server device according to claim 12 is provided with input means for inputting transaction target person specifying information for specifying a transaction target person, and an input person who inputs to the input means. To a client device having acquisition means for acquiring input person characteristic information indicating a characteristic, and transmission means for transmitting the transaction subject specifying information input by the input means and the input person characteristic information acquired by the acquisition means Receiving means for receiving the transaction target person specifying information and the input person characteristic information transmitted by the transmitting means included, and the transaction target person specifying information and the specific transaction target person received by the receiving means in advance A notification means for notifying that the input person is a pre-recognized transaction target when the registered transaction target information matches, and the reception Suppression means for suppressing notification by the notification means when the input person characteristic information received by the stage and pre-registered registered characteristic information indicating the characteristics of the specific transaction subject do not match Consists of.

  In order to achieve the above object, the server device according to claim 16 is received by transaction receiving person specifying information for specifying a transaction target person and transaction content information indicating transaction contents, and received by the receiving means. Receiving means for receiving the transaction target person specifying information and the transaction content information transmitted by the transmitting means included in a client device having a transmitting means for transmitting the transaction target person specifying information and the transaction content information, and the receiving When the transaction target person identification information received by the means and the pre-registered registered transaction person information indicating the specific transaction person match, the input person who makes an input to the accepting means recognizes in advance In the transaction indicated by the transaction content information received by the receiving unit Preassigned urgency configured to include a a suppressing means for suppressing the notification by the notification means when the threshold value or less in accordance with the.

  In order to achieve the above object, the notification device according to claim 19 includes an input means for inputting transaction target person specifying information for specifying a transaction target person, and an input person who inputs to the input means. When the acquisition means for acquiring the input person characteristic information indicating the characteristics of the transaction matches the transaction target person specifying information input by the input means and the preregistered registered transaction target person information indicating the specific transaction target person A notification means for notifying that the input person is a pre-recognized transaction target, a pre-registered registration indicating the input person characteristic information acquired by the acquisition means and the characteristics of the specific transaction target And suppression means for suppressing notification by the notification means when the feature information does not match.

  In order to achieve the above object, the notification device according to claim 20 is received by the receiving means for receiving the transaction target person specifying information for specifying the transaction target person and the transaction content information indicating the transaction contents, and the receiving means. Transaction target person who is recognized in advance as the input person who is making an input to the accepting means when the transaction target person specific information and pre-registered registered transaction target person information indicating the specific transaction target person match. Suppressing the notification by the notification means when the urgency level assigned in advance according to the transaction content indicated by the transaction content information received by the reception means and the transaction content received by the reception means is below a threshold value And means.

  In order to achieve the above object, the program according to claim 21 is characterized in that input means for inputting transaction target person specifying information for specifying a transaction target person, and characteristics of an input person who inputs to the input means. A request from a client device having acquisition means for acquiring input person characteristic information indicating the transaction information, and transmission means for transmitting the transaction target person identification information input by the input means and the input person characteristic information acquired by the acquisition means A computer for controlling the server device that provides the service to be received, receiving means for receiving the transaction subject identification information and the input person characteristic information transmitted by the sending means, and the transaction subject received by the receiving means The input person recognizes in advance when the specific information and the registered registered transaction target information indicating the specific transaction target match. A notification means for notifying that the person is a traded person, and when the input person feature information received by the receiving means does not match the registered feature information indicating the characteristics of the particular trader It is intended to function as suppression means for suppressing notification by the notification means.

  In order to achieve the above-mentioned object, the program according to claim 22 is received by the receiving means for receiving the transaction target person specifying information for specifying the transaction target person and the transaction content information indicating the transaction contents, and the receiving means. A computer that controls a server device that provides a service requested from a client device having a transmission unit that transmits transaction target person identification information and the transaction content information, the transaction target person identification information transmitted by the transmission unit, and the Receiving means for receiving transaction content information; when the transaction target person specifying information received by the receiving means matches preregistered registered transaction target person information indicating a specific transaction target person with respect to the receiving means A notification means for notifying that the input person who is inputting in advance is a previously approved transaction target, and Was assumed to function as suppression means for suppressing notification by the notification means when the assigned urgency is less than or equal to the threshold in advance in accordance with the transaction contents indicated by the transaction content information received by the signal means.

  In order to achieve the above object, a program for controlling a notification device including an input means for inputting transaction subject specifying information for specifying a transaction subject is added to the input means. Acquisition means for acquiring input person characteristic information indicating the characteristics of the input person who is inputting, the transaction target person specifying information input by the input means and a pre-registered registered transaction target person indicating a specific transaction target person A notification means for notifying that the input person is a pre-recognized transaction target when the information matches, and the input person characteristic information acquired by the acquisition means and the characteristics of the specific transaction target When the registered feature information registered in advance does not match, it is intended to function as a suppression unit that suppresses notification by the notification unit.

  In order to achieve the above object, a computer for controlling a notifying device including a receiving means for receiving a transaction target person specifying information for specifying a transaction target person and a transaction content information indicating a transaction content. When the transaction target person specifying information received by the reception means matches the registered transaction target person information registered in advance indicating a specific transaction target person, The notification means for notifying that the person is a pre-recognized transaction target, and the urgent level assigned in advance according to the transaction content indicated by the transaction content information received by the reception means is less than or equal to a threshold value It is intended to function as a suppression unit that suppresses notification by the notification unit.

  In order to achieve the above-described object, the notification method according to claim 25 includes an input step in which transaction target person specifying information for specifying a transaction target person is input, and an input person indicating the characteristics of the input user who is performing the input. When the acquisition step of acquiring feature information matches the transaction target person specifying information input in the input step and the pre-registered registered transaction target person information indicating the specific transaction target person, the input person in advance The notification step of notifying that the person is an authorized transaction subject, the input person feature information acquired by the acquisition step, and the pre-registered registered feature information indicating the feature of the specific transaction subject match. And a suppression step for suppressing the notification by the notification step when there is not.

  In order to achieve the above object, the notification method according to claim 26 is received by a reception step of receiving transaction target person specifying information for specifying a transaction target person and transaction content information indicating a transaction content, and the reception step. The input person who is inputting in the reception step when the transaction target person specific information and the pre-registered registered transaction target person information indicating the specific transaction person match is a pre-recognized transaction person. A notification step for notifying that, and a suppression step for suppressing notification by the notification step when the urgency level assigned in advance according to the transaction content indicated by the transaction content information received by the reception step is less than or equal to a threshold value; , Including.

  According to the inventions according to claims 1, 12, 19, 21, 23, and 25, the transaction target person identification information inputted by the input person and the registered transaction object person information coincide with each other. If the user does not have a configuration that suppresses notification when the input person feature information does not match the registered feature information, it is recognized in advance. The effect that it is possible to appropriately suppress the notification that the transaction person has been sent is obtained.

  According to the inventions according to claim 2 and claim 13, the information including the time corresponding to the time from when the acceptance of the transaction request information is started until it is finished is recognized in advance as compared with the case where the input person characteristic information is not used. The effect that the notification to the effect that the transaction is made can be more appropriately suppressed to the notification.

  According to the invention according to claim 3, claim 4, claim 14 and claim 15, information including information corresponding to the magnitude of the pressure applied to the transaction request receiving means while receiving the transaction request information is input. As compared with the case where the person characteristic information is not used, it is possible to more effectively suppress the notification indicating that the transaction target is recognized in advance to the notification.

  According to the fifth aspect of the present invention, the input person characteristic information and the registered characteristic information do not match, and the urgency level assigned in advance according to the transaction content indicated by the accepted transaction content information is less than or equal to the threshold value. As compared with the case where the configuration for suppressing the notification is not provided, an effect that the notification indicating that the transaction target is recognized in advance can be more appropriately suppressed to the notification is obtained.

  According to the invention of claim 6, the input person feature information and the registered feature information do not match, and the urgency level assigned in advance according to the transaction content indicated by the accepted transaction content information is less than or equal to the threshold value. Compared to the case where there is no configuration that suppresses the notification when the transaction content information is received and the period when the transaction content information is received is not included in the period where the transaction can be performed, the notification that the transaction target is recognized in advance is further increased. The effect that it can suppress to notification appropriately is acquired.

  According to the invention of claim 7, the input transaction feature information and the registered feature information do not match, and the accepted transaction content out of the urgency levels previously associated with each of the plurality of transaction content The transaction content indicated by the received transaction content information during the transaction period in which the urgency level corresponding to the transaction content indicated by the information is equal to or less than a threshold value and is associated in advance with each of the plurality of transaction content Compared to the case where there is no configuration to suppress the notification when the transaction information is not included in the period corresponding to It is possible to obtain an effect of being able to be suppressed.

  According to the invention of claim 8, the input person feature information and the registered feature information do not match, and the urgency level assigned in advance according to the transaction content indicated by the accepted transaction content information is less than or equal to the threshold value. Compared to the case where there is no configuration that suppresses the notification when the transaction content information is received and the period when the transaction content information is received is not included in the period where the transaction can be performed, the notification that the transaction target is recognized in advance is further increased. The effect that it can suppress to notification appropriately is acquired.

  According to the inventions according to claim 9, claim 16, claim 20, claim 22, claim 24 and claim 26, the transaction target person identification information received by the input person and the registered transaction target person When the information matches, the notification is made that the input person is a pre-recognized transaction subject, and the urgency level assigned in advance according to the transaction content indicated by the accepted transaction content information is below the threshold As compared with the case where the notification is not configured to suppress the notification, an effect that the notification indicating that the transaction target is recognized in advance can be appropriately suppressed to the notification is obtained.

  According to the inventions according to claim 10 and claim 17, when the urgency level assigned in advance according to the transaction content indicated by the received transaction content information is equal to or less than a threshold and the transaction content information is received The effect of being able to more appropriately suppress the notification that it is a previously approved transaction subject to the notification, compared to the case where there is no configuration that suppresses the notification when the transaction is not included in the tradeable period. Is obtained.

  According to the invention which concerns on Claim 11 and Claim 18, the urgency corresponding to the transaction content shown by the received transaction content information among the urgency levels matched beforehand with respect to each of several transaction content. Transaction content information is accepted during a period corresponding to the transaction content indicated by the accepted transaction content information, out of the possible transaction periods that are equal to or less than the threshold and are associated in advance with each of the plurality of transaction contents. As compared with the case where there is no configuration for suppressing notification when the time is not included, the effect that the notification indicating that the transaction is approved in advance can be more appropriately suppressed to the notification is obtained. .

It is a block diagram which shows an example of a structure of the information processing system which concerns on embodiment. It is a block diagram which shows an example of a structure of the electric system of the information processing system which concerns on embodiment. It is a schematic diagram which shows an example of the main memory content of the secondary storage part contained in the information processing system which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the personal information database which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the personal identity determination database which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the message database which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the notification permission database classified by time zone which concerns on embodiment. It is a schematic diagram which shows an example of a structure of the notification notification database classified by transaction concerning embodiment. It is a flowchart which shows an example of the flow of a process of the reception process program which concerns on embodiment. It is the schematic which shows an example of the 1st reception screen displayed on the touchscreen display contained in the customer reception apparatus which concerns on embodiment. It is the schematic which shows an example of the 2nd reception screen displayed on the touchscreen display contained in the customer reception apparatus which concerns on embodiment. It is a schematic diagram which shows an example of the reception information produced by performing the reception processing program which concerns on embodiment. It is a schematic diagram which shows an example of store visit customer information included in the reception information created by executing the reception processing program according to the embodiment. It is a flowchart which shows an example of the flow of a process of the notification process program which concerns on embodiment. It is a flowchart which shows an example of the flow of a process of the display processing program which concerns on embodiment. It is the schematic which shows an example of the notification screen displayed on the display part contained in the business terminal device which concerns on embodiment. It is the schematic which shows the example of a display of a touchscreen display with which it uses for description of the modification of the information processing system which concerns on embodiment.

  Hereinafter, an example of an embodiment for carrying out the present invention will be described in detail with reference to the drawings. In the present embodiment, a case where a customer who is an example of a transaction person visits a store in a bank and requests provision of a service via ATM will be described as an example.

  First, the configuration of the information processing system 10 according to the present embodiment will be described with reference to FIGS. FIG. 1 is a configuration diagram showing an example of the overall configuration of an information processing system 10 according to the present embodiment. As illustrated in FIG. 1, the information processing system 10 includes a server device 12, a business terminal device 14, a customer reception device 16, and a communication line 18. In the information processing system 10 according to the present embodiment, as the communication line 18, a dedicated communication line laid exclusively between a plurality of stores (store X and store Y in the example shown in FIG. 1) and the server device 12. The case of using is described as an example.

  The server device 12 controls the entire information processing system 10 via the communication line 18 and provides various services in response to requests from the store X, the store Y, and customers. The business terminal device 14 and the customer reception device 16 are installed in each of a plurality of stores (store X and store Y in the example shown in FIG. 1). In the example illustrated in FIG. 1, an example in which the business terminal device 14 and the customer reception device 16 are installed in the store X is illustrated.

  As shown in FIG. 1, the store X includes a work area X1 in which employees mainly work, an in-store waiting area X2 in which customers who come to the store wait, a work area X1, and an in-store waiting area X2. The counter is divided into a counter X3 that functions as a counter for the customer to receive services from the employee, and an entrance X4 for the customer to enter and exit the store X. A business terminal device 14 is installed in the business area X1. A customer reception device 16 is installed at the entrance / exit X4 of the in-store waiting area X2. As for the store Y, the inside of the store is divided in the same manner as the store X, and similarly to the store X, the business terminal device 14 and the customer reception device 16 are installed. In the following description, in order to avoid complications, the store X will be described as an example, and the store X is simply referred to as “store” without being appended at the end.

  The business terminal device 14 is used by an employee to provide a service according to a request to a customer who has visited the store. The customer reception device 16 is a device for providing a service corresponding to the transaction content requested by the customer who visited the store, and has an ATM built therein.

  The business terminal device 14 and the customer reception device 16 are connected to the server device 12 via a communication line 18. Accordingly, each of the business terminal device 14 and the customer reception device 16 can exchange information with the server device 12 via the communication line 18.

  FIG. 2 is a block diagram showing an example of an electrical configuration of the information processing system 10 according to the present embodiment. As shown in FIG. 2, the business terminal device 14 includes a CPU (Central Processing Unit) 14A that controls the operation of the business terminal device 14 as a whole, a work area when the CPU 14A executes various processing programs, and the like. A RAM (Random Access Memory) 14B used, a ROM (Read Only Memory) 14C in which various processing programs and various parameters are stored in advance, and a secondary storage unit (here, an example) used for storing various information As a hard disk device) 14D, a receiving unit 14E configured to include a keyboard and a mouse (pointing device) used to receive various information, and a display used to display various information. The server device 12 is connected to the server device 12 via the display unit 14F and the communication line 18. 2, and an external interface 14 </ b> G that exchanges various types of information with each other. These units are electrically connected to each other via a bus 14 </ b> H such as an address bus, a data bus, and a control bus. ing.

  Accordingly, the CPU 14A accesses the RAM 14B, ROM 14C, and secondary storage unit 14D, acquires various input information via the receiving unit 14E, displays various information on the display unit 14F, and the server device 12 via the external interface 14G. And various information can be exchanged with each other.

The customer reception device 16 includes a CPU 16A that controls the overall operation of the customer reception device 16, a RAM 16B that is used as a work area when the CPU 16A executes various processing programs, and a ROM 16C that stores various processing programs and various parameters in advance. And a secondary storage unit (here, a hard disk device as an example) 16D used for storing various types of information. The customer reception device 16 includes a reading device 16E, an ATM 16F, a camera 16G, a touch panel display 16H, and an external interface 16I. The reading device 16E includes a passbook insertion port for inserting a passbook, a card insertion port for inserting a card (cash card or credit card), a passbook reading device for reading the contents of the passbook inserted in the passbook insertion port, and a card insertion port. A card reader or the like for reading information attached to the inserted card is provided. The reading device 16E reads customer specifying information for specifying a customer attached to the passbook and the card using a passbook reading device and a card reader. ATM16F has a receipt / payment port that accepts cash and pays out cash, and the services provided by the store can be transacted by the customer's own operations, and the transaction details requested by the user (balance inquiry, bookkeeping) Provide services to users according to cash withdrawals, cash deposits, and cash transfers. In the present embodiment, the reading device 16E and the ATM 16F are separated, but may be integrated.
The camera 16G takes a picture of a customer's face that has entered a predetermined area in front of the customer reception device 16 as a subject, and outputs image information indicating an image of the customer's face obtained by taking the picture. The touch panel display 16H is configured by overlapping a receiving unit 20 having a touch panel used for receiving various information by being touched from the outside and a display unit 22 having a display used for displaying various information. It is. The external interface 16I is connected to the server device 12 via the communication line 18 and manages the exchange of various information with the server device 12.

  CPU 16A, RAM 16B, ROM 16C, secondary storage unit 16D, reading device 16E, ATM 16F, camera 16G, touch panel display 16H, external interface 16I, and external interface 16I include bus 16J such as an address bus, a data bus, and a control bus. Are electrically connected to each other. Accordingly, access to the CPU 16A, RAM 16B, ROM 16C and secondary storage unit 16D, display of various information on the touch panel display 16H, acquisition of information received by the touch panel display 16H, reading device 16E, camera 16G and ATM 16F Acquisition of the acquired information, control of operations of the reading device 16E, the camera 16G, and the ATM 16F, and exchange of various information with the server device 12 via the external interface 16I can be performed.

  The server device 12 includes a CPU 12A that controls the operation of the entire server device 12, a RAM 12B that is used as a work area when the CPU 12A executes various processing programs, a ROM 12C that stores various processing programs, various parameters, and the like, A secondary storage unit (here, a hard disk device as an example) 12D used for storing information, and a reception unit 12E configured to include a keyboard and a mouse (pointing device) used to receive various types of information The display unit 14F configured to include a display used for displaying various information, and the business terminal device 14 and the customer reception device 16 via the communication line 18 are connected to the server device 12. And an external interface 12G that administers and receives information Is configured, these units are the address bus, data bus, and via a bus 12H control bus or the like are electrically connected to each other.

  Accordingly, the CPU 12A accesses the RAM 12B, ROM 12C and secondary storage unit 12D, acquires various input information via the receiving unit 12E, displays various information on the display unit 12F, and a business terminal via the external interface 12G. Various types of information can be exchanged between the device 14 and the customer reception device 16.

  FIG. 3 schematically shows an example of main storage contents of the secondary storage unit 12D of the server device 13. As shown in FIG. 3, the secondary storage unit 12D is provided with a database area DB for storing various databases and a program area PG for storing application programs for performing various processes. ing.

  The database area DB includes a personal information database DB1, an identity matching determination database DB2, a message database DB3, a notification notification database by time zone DB4, and a notification notification database by transaction DB5.

FIG. 4 schematically shows an example of the configuration of the personal information database DB1. The personal information database DB1 is a database in which personal information of customers held by a store is accumulated, and is used for specifying customers who have visited the store. In the example shown in FIG. 4, stored contents for a specific customer are shown. The stored contents of the personal information database DB1 can be changed for each item via the receiving unit 12E (or the business terminal device 14).
As shown in FIG. 4, the personal information database DB1 stores in advance information related to a plurality of items predetermined as customer personal information. Specifically, a pre-registered customer ID indicating a number for identifying a customer acquired from a passbook or a card, pre-registered account number information indicating an account number which is an example of information for identifying a customer account, a passbook Or pre-registered gender information indicating the customer's gender acquired from the card, pre-registered age information indicating the customer's age acquired from the passbook or card, and the importance of notification to the business terminal device 14 (notification The notification importance information registered in advance indicating the importance) is stored. In the present embodiment, notification importance levels that can be stored in the personal information database DB1 are divided into four levels (for example, notification importance levels “1” to “4”). The notification importance “1” is assigned to, for example, a customer with the lowest necessity of serving customers. As an example of a customer who has the lowest need for customer service, the customer is assigned to a customer who has visited the store in the past for the purpose of sale or solicitation. Notification importance “2” is assigned to customers who have received complaints in the past and who want to respond as much as possible if there is enough time. Notification importance “3” is assigned to, for example, wealthy customers and customers Assigned to a so-called black list customer. The notification importance “4” is assigned to a customer who needs to respond immediately, such as a customer who has left a store. In the following description, when the customer ID, account number information, gender information, and age information acquired by the customer reception device 16 are not described separately, they are collectively referred to as “customer specifying information” and stored in the personal information database DB1 in advance. When the customer ID, account number information, gender information and age information are not described separately, they are generally referred to as “registration specific information”.

  Further, in the personal information database DB1, it is recognized as the magnitude of the operating pressure of the customer specified by the history of the magnitude of the operating pressure on the touch panel display 16H (hereinafter referred to as “pressing pressure history”) and the customer ID. The authorized pressing force information indicating the magnitude of the pressing force is stored. In the present embodiment, the magnitude of the operation pressing force is a standard magnitude with respect to the magnitude of the operation pressing force included in the reference pressing force magnitude range (hereinafter referred to as “reference pressing force range”). Medium pressing force information (information of “medium” in the example shown in FIG. 4) is assigned, and the operating pressing force is less than the reference pressing force range. Is assigned to the pressing force information indicating that the pressure does not reach the standard size (in the example shown in FIG. 4, information “weak”). Strong pressing force information (information of “strong” in the example shown in FIG. 4) indicating that the magnitude of the operating pressing force exceeds the standard size is assigned. Then, from the latest past operation pressure history (preferably 4 times or more) (push force history 1 to 4 in the example shown in FIG. 4), the intermediate press force information, the weak press force information, and the strong press force information Most of them are stored in the personal information database DB1 as authorized pressing force information to be finally adopted. Therefore, the authorized pressing force information stored in the personal information database DB1 may be changed depending on the operation pressing force history. Hereinafter, when it is not necessary to distinguish between the intermediate pressing force information, the weak pressing force information, and the strong pressing force information, they are collectively referred to as “pressing force information”.

  Further, in the personal information database DB1, a reception time history (hereinafter referred to as “reception time history”) from the start to the end of reception of a transaction between the customer and the store via the touch panel display 16H. Is stored). In the example illustrated in FIG. 4, the latest past multiple reception time histories (reception time histories 1 to 4 in the example illustrated in FIG. 4) are illustrated. Then, from the latest past reception times history (preferably 4 times or more), the longest reception time (hereinafter referred to as “longest reception time”) and the shortest reception time (hereinafter referred to as “shortest reception time”) are obtained. It is stored in the personal information database DB1. Therefore, the longest reception time and the shortest reception time stored in the personal information database DB1 may be changed depending on the reception time history.

  Furthermore, the personal information database DB1 includes registered image information registered in advance as image information indicating an image of the customer's face specified by the customer ID. This registered image information is stored in the camera of the customer reception device 16. Every time shooting is performed by 16G, the image is updated to the latest one. In the following description, the certified pressing force information, the longest / minimum reception time information indicating the pair of longest reception time and the shortest reception time, and the registered image information will be collectively referred to as “registration feature information”.

  FIG. 5 shows an example of the configuration of the identity matching degree determination database DB2. The identity matching determination database DB2 is a database used to determine whether or not the customer who has visited the store is a specific customer. As shown in FIG. 5, in the identity matching determination database DB2, the fact that a specific customer has come to the store according to each true / false combination of a plurality of pieces of information acquired as information for specifying the customer is used for business purposes. Whether to notify the terminal device 14 is assigned in advance. Specifically, information indicating that the customer ID and account number information included in the customer identification information is consistent with that registered in advance (“◯”), customer ID and account number information included in the customer identification information Indicates that the image information does not match the pre-registered information (“×”), information indicating that the image information obtained by capturing with the camera 16G matches the registered image information (“◯”). ), Information indicating that the image information obtained by photographing with the camera 16G and the registered image information do not match (“×”), and age information included in the customer specifying information matches that registered in advance. Information ("X") indicating that the customer has been registered, information indicating that the age information included in the customer identification information does not match that registered in advance ("X"), transaction information via the touch panel display 16H Acceptance is open Information indicating that it is included in the range of the longest reception time and the shortest reception time indicated by the longest and shortest reception time information ("○"), and the touch panel The acceptance time which is the actual time from the start of acceptance of transactions via the display 16H to the end is not included in the range of the longest acceptance time and the shortest acceptance time indicated by the longest / shortest acceptance time information. Store visit notification information indicating whether or not it is possible to notify the business terminal device 14 that a specific customer has visited the store is assigned in advance for each predetermined combination of information (“x”) to be displayed.

  FIG. 6 shows an example of the configuration of the message database DB3. The message database DB3 stores a predetermined message as a message to be displayed on the display unit 14F of the business terminal device 14 for each specific notification importance level. This message can be rewritten, for example, by an input operation via the reception unit 12E. In the example shown in FIG. 6, a message “I am a customer, please call me” is assigned to the notification importance level “3”. In addition, a message “I keep my forgotten items. Please call me” is assigned to the notification importance level “4”. Accordingly, when a customer with a notification importance level “3” comes to the store and satisfies the conditions for notification, the display unit 14F of the business terminal device 14 “is a customer. Message is displayed, and a customer with the notification importance level “4” visits the store and satisfies the conditions for notification, the display unit 14F of the business terminal device 14 reads “I have left something for me. Please do so "message will be displayed. When customers with notification importance levels “1” and “2” visit the store and satisfy the conditions for notification, a default message is displayed via the display unit 14F. For example, for a customer with notification importance “2”, a message “A customer who has received a complaint in the past has visited the store” is displayed, and for a customer with notification importance “1”. Displays a message that "A customer who has visited the store in the past has visited the store."

  FIG. 7 shows an example of the configuration of the time zone notification availability database DB4. The time zone notification availability database DB4 is a database that defines one of the above-mentioned “conditions for performing notification”. In other words, the notification database DB4 for each time zone notifies the business terminal device 14 about the time zone in which the store can be traded for each notification importance level less than a specific notification importance level (threshold). Notification permission information to be permitted (flag “0”) and notification non-permission information (flag “1”) that does not permit notification to the business terminal device 14 are assigned. In the example shown in FIG. 7, the notification permission information is assigned to the notification importance “3” in the time zone “12:00 to 13:00” that is a time zone corresponding to the lunch break of the store. . Further, in the time zone “12:00 to 13:00”, notification disapproval information is assigned to the notification importance levels “2” and “1”. In addition, notification permission information is assigned to notification importance levels “3” and “2” in a time period “15:30 to 16:00”, which is a time period corresponding to immediately before the end of the business of the store. Yes. Further, in the time zone “15:30 to 16:00”, notification disapproval information is assigned to the notification importance “1”.

  FIG. 8 shows an example of the configuration of the transaction notification notification database DB5. Similarly to the time zone notification availability database DB4, the time zone notification availability database DB5 is a database that prescribes one of the “conditions for performing notification”. That is, in the transaction-by-transaction notification availability database DB5, the notification permission information and the notification notifying according to the importance of notification for each model of the customer reception device 16 (in this embodiment, for each model of ATM16F as an example) and for each transaction content. Authorization information is assigned. In the example shown in FIG. 8, a transaction content number for identifying a transaction content is assigned to each model name “ATM-ABCDE”, and notification permission information and notification disapproval are assigned to each transaction content number for each notification importance level. Information is assigned. As an example of “transaction content number” here, “001” specifying “balance inquiry”, “002” specifying “cash withdrawal”, “003” specifying “cash deposit”, “cash “004” for specifying “transfer” and “005” for specifying “bookkeeping”. Therefore, in the example illustrated in FIG. 8, notification non-permission information is assigned to the notification importance “1” to “3” in the “balance inquiry”. “Cash withdrawal” and “cash deposit” are assigned notification permission information for the notification importance “3”, and the notification importance “1” and “2” are notified. Disallowed information is assigned. In addition, notification permission information is assigned to notification importance levels “1” to “3” in “cash transfer” and “bookkeeping”.

  Next, the operation of the information processing system 10 according to the present embodiment will be described. First, a reception process executed by the customer reception device 16 will be described with reference to FIG. FIG. 9 is a flowchart showing an example of the processing flow of the reception processing program executed by the CPU 16A of the customer reception device 16 when the customer reception device 14 is in a standby state (a state of waiting for some instruction). In addition, here, in order to avoid complications, it is assumed that the reception process is executed at 9:00 to 16:00, which is an example of the store's business hours (at least the employee's working hours). explain.

  In step 100 of FIG. 9, the process waits until a condition for starting to accept an instruction from a customer (acceptance start condition) is satisfied. An example of the acceptance start condition is a condition that the customer touches the touch panel display 16H. In addition to this, for example, it is a condition that a customer who has entered a predetermined area in front of the customer reception device 16 is detected by an optical sensor (not shown) installed in advance at a predetermined position. Also good.

  If the acceptance start condition is satisfied in step 100, an affirmative determination is made and the routine proceeds to step 102. In step 102, the face of the customer requesting the transaction to the store via the customer reception device 16 is taken as an object by the camera 16G to acquire image information, and then the process proceeds to step 104.

  In step 104, an acceptance screen for accepting transaction details from the customer is displayed on the touch panel display 16H. 10 and 11 show an example of a reception screen displayed on the touch panel display 16H. In the example shown in FIG. 10, the first reception screen 30 is displayed on the touch panel display 16H. On the first reception screen 30, a message prompting the user to specify transaction details (in the example shown in FIG. 10, a message “Please select transaction details”) and transaction details information indicating transaction details are displayed. The On the first acceptance screen 30, a designation button that is pressed when the transaction content is designated is provided for each transaction content, and transaction content information corresponding to the designated button that is depressed is accepted when the designation button is pressed. Will be. The first reception screen 30 displays designation buttons for designating the transaction details of balance inquiry, cash withdrawal, cash deposit, cash transfer, and bookkeeping.

  In the next step 106, a timer (not shown) is operated to start measuring time, and then the process proceeds to step 108. In step 108, it is determined whether or not the transaction content information has been received by pressing the designation button displayed on the first reception screen 30 on the touch panel display 16H. If the determination is negative, the process proceeds to step 110. . In step 1110, it is determined whether or not a condition for canceling the execution of this acceptance processing program (acceptance cancellation condition) is satisfied. If a negative determination is made, the process returns to step 108, whereas if a positive determination is made. This acceptance processing program is terminated. As an example of the reception cancellation condition, the condition that a predetermined time (for example, 1 minute) has elapsed since the execution of the processing of step 106 described above, or that the customer has left the predetermined area in front of the customer reception device 16 are optically detected. It may be a condition that it is detected by an automatic sensor.

  In step 108, when any one of the designation buttons displayed on the first reception screen 30 is pressed, an affirmative determination is made and the routine proceeds to step 112. Here, when an affirmative determination is made in step 108 (when specific transaction details are specified), the first reception screen 30 is hidden as an example, and the second reception shown in FIG. 11 as an example on the touch panel display 16H. A screen 32 is displayed. The second reception screen 32 is displayed on the touch panel display 16H when balance inquiry, cash withdrawal or cash deposit is designated as the transaction content. FIG. 11 shows an example in which a message requesting submission of a card and a passbook is displayed on the touch panel display 16H.

  In step 112, pressing force information indicating the magnitude of the external pressure (pressing force) pressed against the first reception screen 30 when the customer specifies the transaction content displayed on the first reception screen 30 is acquired. This pressing force information is generated based on a signal (output signal) output from a piezoelectric element (not shown) included in the touch panel display 16H, for example. Therefore, in step 110, when the signal level of the output signal of the piezoelectric element is below a predetermined range, weak pressing force information is acquired. In step 110, when the signal level of the output signal of the piezoelectric element is included in a predetermined range, intermediate pressing force information is acquired. Further, in step 110, when the signal level of the output signal of the electric element exceeds the predetermined range, strong pressing force information is acquired.

  In the next step 114, the time is stopped by stopping the operation of the timer, and then the routine proceeds to step 116. In step 116, after obtaining the time measurement result from step 106 to step 114, that is, information indicating the time measured by the timer, the process proceeds to step 116. Here, “time measured by the timer” corresponds to reception time. Therefore, in the above step 116, reception time information indicating the reception time is acquired.

  In step 117, it is determined whether or not customer identification information has been received. If a negative determination is made, the process proceeds to step 118. If an affirmative determination is made, the process proceeds to step 120. In step 118, it is determined whether or not a condition for invalidating a transaction related to the transaction content accepted at the present time (transaction invalid condition) is satisfied. If a negative determination is made, the process returns to step 117, while an affirmative determination is made. If this is the case, the acceptance processing program is terminated. As an example of the acceptance cancellation condition, a condition that a predetermined time (for example, 1 minute) has passed since the affirmative determination is made in step 108, or that the customer has left the predetermined area in front of the customer reception device 16 is optical. It may be a condition that it is detected by an automatic sensor.

  In step 120, the reception including the image information acquired in step 102, the transaction content information received in step 108, the reception time information acquired in step 116, and the customer identification information received in step 116. Create information. FIG. 12 schematically shows an example of the configuration of the reception information. As shown in FIG. 12, the reception information includes store visit customer information and image information. FIG. 13 shows an example of the structure of the customer information for the store shown in FIG. Visit customer information includes customer ID, account number information, gender information, age information, reception time information, pressure information, reception time information indicating the current date and time, transaction content number, and customer reception device 16 It includes a store identification number that identifies a store and the model name of the ATM 16F included in the customer reception device 16. The customer ID, account number information, gender information, and age information shown in FIG. 13 are customer specifying information read by the reading device 16E, for example. The reception time information is acquired at the above step 116, for example. For example, the pressure information is acquired in step 112 above. As the transaction content number, for example, a transaction content number corresponding to the transaction content indicated by the transaction content information received in step 108 is adopted. The reception time information, the pressing force information, and the image information shown in FIG. 12 are handled as customer feature information indicating customer features in the server device 12.

  In the next step 122, after the reception information created in step 120 is transmitted to the server device 12, the reception processing program is terminated.

  Next, the notification process executed by the server device 12 will be described with reference to FIG. Note that FIG. 14 shows a flow of processing of a notification processing program executed by the CPU 12A of the server device 12 when a condition for executing the notification process (for example, a condition that a predetermined time has elapsed since the power is turned on) is satisfied. It is a flowchart which shows an example. Further, here, in order to avoid complications, a case will be described in which it is assumed that the notification process is executed from 9:00 to 16:00, which is an example of a business hours of a store.

  In step 150 of FIG. 14, the process of step 122 of the reception processing program is executed by the CPU 16 </ b> A of the customer reception apparatus 16 to wait for reception information transmitted, and then the process proceeds to step 152. In step 152, the customer specifying information is acquired from the customer information included in the reception information received in step 150, and then the process proceeds to step 154. In step 154, it is determined whether or not the customer specific information acquired in step 152 matches the registered specific information stored in the personal information database DB1, and if the determination is negative, the notification processing program is executed. If the determination is affirmative, the process proceeds to step 156. For example, if the customer identification information acquired in step 152 is the customer ID, account number information, gender information, and age information shown in FIG. 13, the registration identification information stored in the personal information database DB1 shown in FIG. Customer ID, account number information, gender information and age information), the above step 154 is affirmative.

  In step 156, after acquiring customer characteristic information (image information and reception time information and pressure information included in the in-store customer information) from the reception information received in step 150, the process proceeds to step 158. In step 158, it is determined whether or not the customer feature information acquired in step 156 matches the registered feature information stored in the personal information database DB1, and if the determination is negative, the notification processing program is executed. If the determination is affirmative, the process proceeds to step 159. For example, if the reception time information and the pressing force information as the customer characteristic information acquired in step 156 are the reception time information and the pressing force information shown in FIG. 13, they are stored in the personal information database DB1 shown in FIG. It matches the registered feature information (authorized pressing force information and longest / shortest reception time information). The coincidence between the reception time information and the registered feature information here means that the reception time indicated by the reception time information is included in the range from the shortest reception time indicated by the longest / shortest reception time information to the longest reception time. .

  If the reception time information and pressing force information as the customer characteristic information and the registered characteristic information match in this way, the image information as the customer characteristic information acquired in step 156 and the personal information database shown in FIG. If the registered image information stored in the DB 1 matches, the customer feature information and the registered feature information match completely, and the above step 154 is affirmative, and if they do not match, the step 154 is negative. However, in step 158, since the determination is performed according to the stored contents of the identity matching degree database DB2 shown in FIG. 5, as an example, even if “partial match” is shown in FIG. It becomes.

  In the present embodiment, the concept that the image information as the customer characteristic information matches the registered image information includes not only complete matching but also the concept that they match within a predetermined error. In other words, it is natural that the face of a person changes with age. Therefore, the customer face image indicated by the registered image information and the latest face image of the customer indicated by the image information acquired by the customer reception device 16 should be overwhelmingly more common. . Therefore, an allowable error range is determined in advance according to a predetermined rule, and “match” is determined if the difference between the registered image information and the image information acquired by the customer reception device 16 is within a predetermined error range. It is preferable.

  In step 159, it is determined whether or not the notification importance indicated by the notification importance information stored in the personal information database DB1 is equal to or less than a threshold value. If the determination is affirmative, the process proceeds to step 160. If a negative determination is made, the process proceeds to step 174. As an example of the “threshold” mentioned here, the notification importance “3” is adopted in the present embodiment. Accordingly, when the notification importance level indicated by the notification importance level information stored in the personal information database DB1 is “3”, further processing for suppressing notification that the customer has visited the store is performed in subsequent processing (for example, step 162 and subsequent processing).

  In step 160, the stored content of the personal information database DB1 is updated by overwriting the customer characteristic information acquired in step 156 with respect to the registered characteristic information in the current personal information database DB1. For example, the image information as the customer characteristic information acquired in step 156 is stored as new registered image information instead of the current registered image information in the personal information database DB1. Further, in the personal information database DB1, the current pressing force history 4 is deleted from the personal information database DB1, the current pressing force histories 1 to 3 are moved up one by one, and the customer characteristic information acquired in the above step 156 is used. The pressing force information is stored in the pressing force history 1 of the personal information database DB1. Then, the authorized pressing force information is updated to the latest one. Further, in the personal information database DB1, the current reception time history 4 is deleted from the personal information database DB1, the current reception time histories 1 to 3 are moved up one by one, and the customer characteristic information acquired in step 156 is used. The reception time information is stored in the pressing force history 1 of the personal information database DB1. Then, the longest / shortest reception time information is updated to the latest one as necessary.

  In the next step 162, the ATM model name is acquired from the customer information included in the reception information received in step 150, and the acquired ATM model name is the model name stored in the transaction notification notification database DB5. If the determination is negative, the notification processing program is terminated. If the determination is affirmative, the process proceeds to step 164. In step 164, after acquiring a transaction content number corresponding to the transaction content information from the customer information included in the reception information received in step 150, the process proceeds to step 166.

In step 166, it is determined whether or not the notification importance of the personal information database DB1 exceeds a predetermined threshold for each transaction content. If the determination is negative, the notification processing program is terminated. If the determination is affirmative, the process proceeds to step 168. That is, in step 166, for example, in the transaction notification availability database DB5 shown in FIG. 8, the notification permission information (“0” for the notification importance level of the personal information database DB1 is obtained for the transaction content number acquired in step 164. ")" Is determined. If the determination is affirmative, the process proceeds to step 168. If the determination is negative, the notification processing program is terminated. Therefore, when the notification permission information is assigned to the notification importance indicated by the notification importance information stored in the personal information database DB1, further processing for suppressing the notification that the customer has visited the store is performed. This is executed after step 168.
In the example shown in FIG. 8, the notification importance threshold value predetermined for the transaction content number “001” is “3”, and notifications predetermined for the transaction content numbers “002” and “003”. The threshold of importance is “2”, and the threshold of notification importance set in advance for the transaction content numbers “004” and “005” is “0”. The threshold value “0” is not included in the notification importance levels “1” to “4” stored in the personal information database DB1, but the information processing system 10 according to the present embodiment determines the threshold value. For convenience of processing, “0” to “4” can be set for convenience.

  In step 168, after receiving the reception time information from the customer information included in the reception information received in step 150, the process proceeds to step 170. In step 170, it is determined whether or not the reception time indicated by the reception time information acquired in step 168 is included in a predetermined time zone that is permitted to be notified, and negative When the determination is made, the present notification processing program is terminated, whereas when the determination is affirmative, the process proceeds to step 172. Here, as an example of the “predetermined time zone”, 12: 0 to 13:00 and 15:30 to 16:00 stored in the time zone notification availability database DB4 shown in FIG. 7 are adopted. Yes.

In step 172, it is determined whether or not the notification importance of the personal information database DB1 is equal to or less than a predetermined threshold value according to a predetermined time zone. On the other hand, if the determination is affirmative, the notification processing program ends. That is, in step 172, for example, the notification in the personal information database DB1 for the time zone including the reception time indicated by the reception time information acquired in step 168 in the time zone notification availability database DB4 shown in FIG. It is determined whether or not notification permission information (“0”) is assigned to the importance level. If the determination is affirmative, the process proceeds to step 174. If the determination is negative, the notification process is performed. Exit the program.
In the example shown in FIG. 7, the notification importance threshold value predetermined for 12:00 to 13:00 is “2”, and is predetermined for 15:30 to 16:00. The notification importance threshold is “1”.

  In step 174, after the notification information is created, the process proceeds to step 176. The “notification information” mentioned here is uniquely derived from, for example, registration specific information stored in the personal information database DB1 and a customer name database (not shown) determined in advance using the registration specific information. Customer name information indicating the customer name, image information as the customer characteristic information acquired in step 156, and a message uniquely determined corresponding to the importance of notification stored in the personal information database DB1 (as an example) Message uniquely derived from the message database DB3), and information that includes complete match success / failure information indicating whether or not the customer identification information and the customer characteristic information completely match the information registered in advance. Point to.

  In step 176, the notification information created in step 174 is transmitted to the business terminal device 14, and the notification processing program is terminated.

  Next, display processing executed by the business terminal device 14 will be described with reference to FIG. Note that FIG. 15 illustrates the processing of the display processing program executed by the CPU 14A of the business terminal device 14 when a condition for executing the display process (for example, a condition that a predetermined time has elapsed since the power was turned on) is satisfied. It is a flowchart which shows an example of the flow of. Further, here, in order to avoid complications, a case will be described where it is assumed that the display process is executed at 9:00 to 16:00, which is an example of a business hours of a store.

  In step 200 of the figure, the process of step 176 of the notification processing program is executed by the CPU 12A of the server device 12 to wait for reception of the notification information, and then the process proceeds to step 202. In step 202, a notification screen corresponding to the notification information received in step 200 is displayed on the display unit 14F, and the display processing program is terminated.

  FIG. 16 shows an example of a notification screen displayed on the display unit 14. As shown in FIG. 16, the customer ID, account number, gender, and age are displayed on the notification screen in accordance with the registration specific information included in the notification information received in step 200. In addition, the customer name (character “Taro Oki” in the example shown in FIG. 16) indicated by the customer name information included in the notification information received in step 200 is displayed on the notification screen. Further, on the notification screen, an image of the customer's face indicated by the image information included in the notification information received in step 200 is displayed. In addition, the notification screen displays a message included in the notification information received in step 200 (in the example shown in FIG. 16, a message “I am an important customer. Please greet me”). Further, a message corresponding to the perfect match success / failure information included in the notification information received in step 200 is displayed on the notification screen. That is, when the customer identification information and the customer characteristic information completely match with the pre-registered information, a message to that effect (in the example shown in FIG. 16, “face authentication complete match” message) is displayed.

  As described above in detail, in the information processing system 10 according to the present embodiment, a transaction is requested from the store via the customer reception device 16 when the customer specific information matches the registered specific information. Since the customer is notified that the customer is a pre-approved customer, and the customer feature information does not match the registered feature information, the notification is suppressed. Notification of being a customer can be appropriately suppressed. In addition, the processing of steps 159, 166, and 172 of the notification processing program is executed by the CPU 12A, so that it is determined whether or not notification is performed for each notification importance assigned according to a predetermined item. Since it is implemented step by step, unnecessary notifications can be appropriately reduced as compared with the case where this configuration is not provided. For example, compared with the case where it is determined whether or not notification is performed only by the processing of step 159 of steps 159, 166 and 172 of the notification processing program, the state where notification should be performed and the state where notification should not be performed are appropriate. Can be sorted.

  In addition, since information (reception time information) indicating the time from the start to the end of reception with respect to the customer reception device 16 is used as customer characteristic information, notification is more appropriately suppressed as compared with the case where this configuration is not provided. be able to. Moreover, since the magnitude of the pressing force with respect to the touch panel display 16H is used as the customer characteristic information, the notification can be suppressed more appropriately as compared with the case where this configuration is not provided. In addition, for each predetermined item, notification is suppressed when the notification importance assigned in advance to the customer is equal to or less than the threshold value, so unnecessary notification is further performed compared to the case without this configuration. Can be reduced. In addition, since it is determined whether or not to notify according to the notification importance assigned to the customer when a transaction is requested from the customer through a customer reception device 16 in a predetermined time period, this configuration is determined. As compared with the case where it does not have, notification in a predetermined time zone can be suppressed more appropriately.

  In the above embodiment, the reception time information indicating the reception time from when the first reception screen 30 is displayed until the transaction content is specified is adopted as the customer characteristic information. The input speed for the display 16H may be added as customer characteristic information, or may be adopted instead of any of the information exemplified as the customer characteristic information. As an example of deriving the input speed, for example, as shown in FIG. 17, a screen 40 for requesting the customer to input a personal identification number is displayed on the touch panel display 16H, and the key touch time displayed on the screen 40 is displayed. There is a form in which the input speed is derived based on the interval. In addition, the average value of the key touch time interval may be adopted as the customer characteristic information. The input target information is not limited to the password, but may be input target information that requires a plurality of key touches.

  Moreover, although the case where the process which determines whether customer feature information and registration feature information correspond was illustrated in the said embodiment, this invention is materialized even if this process is not provided.

  In the above-described embodiment, the server device 12 and the customer reception device 16 are provided independently, and an example of a case where distributed processing is performed according to function has been described. However, the present invention is not limited to this. A function as the server device 12 may be added to the customer reception device 16. In this case, for example, the customer reception device 16 may execute the notification process in parallel with the reception process.

  In the above embodiment, customer ID, account number information, gender information, and age information are customer identification information. However, information that can be authenticated by so-called biometric authentication such as vein authentication or fingerprint authentication is used as customer identification information. You may employ | adopt and may replace with any of the information illustrated as said customer specific information. A two-dimensional barcode (for example, a QR code (registered trademark)) can also be customer-specific information.

  Moreover, in the said embodiment, although the case where the store side implements the transaction according to a customer's request | requirement with respect to the customer who visited the store of a bank was demonstrated for convenience of explanation for easy understanding, it is not restricted to this. First, it is only necessary that there are a transaction target person who requests some transaction (for example, a service) and a person who performs a transaction (for example, providing a service) according to the request of the person.

DESCRIPTION OF SYMBOLS 10 Information processing system 12 Server apparatus 12A, 16A CPU
16 Customer acceptance device 16H Touch panel display

Claims (26)

By input means for inputting transaction person specifying information for specifying a transaction person, acquisition means for acquiring input person characteristic information indicating the characteristics of the input person who is inputting to the input means, and the input means A client device having a transmission means for transmitting the input transaction target person identification information and the input person characteristic information acquired by the acquisition means;
Receiving means for receiving the transaction subject specifying information and the input person characteristic information transmitted by the transmitting means, pre-registered indicating the transaction subject specifying information and the specific transaction subject received by the receiving means Notifying means for notifying that the input person is a pre-recognized transaction object when the registered transaction object person information matches, and the input person characteristic information received by the receiving means and the specific transaction object A server device having suppression means for suppressing notification by the notification means when the registered feature information indicating the characteristics of the person does not match,
Including notification system. A transaction request receiving means for receiving transaction request information for requesting a transaction;
The notification system according to claim 1, wherein the input person characteristic information is information including information corresponding to a time from when reception of the transaction request information is started by the transaction request reception unit to when it is ended.   The notification system according to claim 2, wherein the input person characteristic information is information further including information corresponding to a magnitude of a pressure applied to the transaction request receiving unit while receiving the transaction request information. A transaction request receiving means for receiving transaction request information for requesting a transaction;
The notification system according to claim 1, wherein the input person characteristic information is information including information corresponding to a magnitude of pressure applied to the transaction request receiving unit while receiving the transaction request information. It further includes transaction content receiving means for receiving transaction content information indicating transaction content,
The suppression means does not match the input person feature information received by the receiving means and the registered feature information, and responds to the transaction content indicated by the transaction content information accepted by the transaction content acceptance means. The notification system according to any one of claims 1 to 4, wherein notification by the notification unit is suppressed when an urgent level assigned in advance is equal to or less than a threshold value.   The suppression means does not match the input person feature information received by the receiving means and the registered feature information, and responds to the transaction content indicated by the transaction content information accepted by the transaction content acceptance means. The urgency level assigned in advance is equal to or less than the threshold value, and the time when the transaction content information is received by the transaction content receiving means is not included in a predetermined period as a transaction period. The notification system according to claim 5, wherein notification by the notification unit is suppressed.   The suppression means does not match the input person feature information received by the receiving means and the registered feature information, and the degree of urgency associated beforehand with each of a plurality of predetermined transaction contents Among them, the urgency level corresponding to the transaction content indicated by the transaction content information received by the transaction content receiving means is equal to or less than the threshold, and for each of the plurality of predetermined transaction details The time when the transaction content information is received by the transaction content receiving means during the period corresponding to the transaction content indicated by the transaction content information received by the transaction content receiving means, among the associated transaction available periods The notification system according to claim 6, wherein the notification by the notification unit is suppressed when a message is not included.   The suppression means is a period in which the input person feature information received by the receiving means and the registered feature information do not match and the time when the transaction content information is accepted by the transaction content acceptance means can be traded The notification system according to any one of claims 1 to 4, wherein the notification by the notification means is suppressed when it is not included in a predetermined period. Receiving means for receiving transaction target person specifying information specifying transaction target person and transaction content information indicating transaction contents, and transmitting means for transmitting the transaction target person specifying information received by the receiving means and the transaction content information A client device;
Receiving means for receiving the transaction subject specifying information and the transaction content information transmitted by the transmitting means, preregistered registration indicating the transaction subject specifying information and the specific transaction subject received by the receiving means Notification means for notifying that the input person who is inputting to the accepting means is a previously approved transaction subject when the transaction person information matches, and the transaction received by the receiving means A server device having suppression means for suppressing notification by the notification means when the urgency assigned in advance according to the transaction content indicated by the content information is equal to or less than a threshold;
Including notification system.   The suppression means has the urgency level assigned in advance according to the transaction content indicated by the transaction content information received by the receiving means, and the transaction content information is received by the reception means. The notification system according to claim 9, wherein the notification by the notification unit is suppressed when the determined time is not included in a predetermined period as a transactionable period.   The suppression means is an emergency corresponding to the transaction content indicated by the transaction content information received by the transaction content receiving means, out of the urgency levels previously associated with each of a plurality of predetermined transaction details. The transaction content information received by the transaction content receiving means in a possible transaction period in which the degree is equal to or less than the threshold and is associated in advance with each of the plurality of predetermined transaction contents The notification system according to claim 10, wherein a notification corresponding to the notification means is suppressed when a period corresponding to the transaction contents shown does not include a time when the transaction content information is received by the transaction content reception means. By input means for inputting transaction person specifying information for specifying a transaction person, acquisition means for acquiring input person characteristic information indicating the characteristics of the input person who is inputting to the input means, and the input means The transaction target person identification information and the input transmitted by the transmission means included in the client device having a transmission means for transmitting the input target person identification information and the input person characteristic information acquired by the acquisition means. Receiving means for receiving person characteristic information;
The input person is a transaction subject who is recognized in advance when the transaction subject identification information received by the receiving means matches the registered transaction subject information registered in advance indicating a specific transaction subject. A notification means for notifying
Suppressing means for suppressing notification by the notifying means when the input person feature information received by the receiving means and pre-registered registered feature information indicating the characteristics of the specific transaction subject do not match,
Server device including The client device includes transaction request receiving means for receiving transaction request information for requesting a transaction,
13. The server device according to claim 12, wherein the input person characteristic information is information including information corresponding to a time from when reception of the transaction request information is started by the transaction request reception unit to when it ends.   14. The server device according to claim 13, wherein the input person characteristic information is information further including information corresponding to a magnitude of a pressure applied to the transaction request receiving means while receiving the transaction request information. A transaction request receiving means for receiving transaction request information for requesting a transaction;
The server device according to claim 12, wherein the input person characteristic information includes information corresponding to a pressure applied to the transaction request receiving unit while receiving the transaction request information. Receiving means for receiving transaction target person specifying information specifying transaction target person and transaction content information indicating transaction contents, and transmitting means for transmitting the transaction target person specifying information received by the receiving means and the transaction content information Receiving means for receiving the transaction target person identification information and the transaction content information transmitted by the transmitting means included in the client device;
When the transaction target person identification information received by the reception means matches the registered transaction target person information registered in advance indicating a specific transaction target person, the input person who is inputting to the reception means A notification means for notifying that the person is a pre-recognized transaction target;
Suppression means for suppressing notification by the notification means when the urgency assigned in advance according to the transaction content indicated by the transaction content information received by the reception means is less than or equal to a threshold;
Server device including   The suppression means has the urgency level assigned in advance according to the transaction content indicated by the transaction content information received by the receiving means, and the transaction content information is received by the reception means. The server device according to claim 16, wherein the notification by the notification unit is suppressed when the determined time is not included in a predetermined period as a transactionable period.   The suppression means is an emergency corresponding to the transaction content indicated by the transaction content information received by the transaction content receiving means, out of the urgency levels previously associated with each of a plurality of predetermined transaction details. The transaction content information received by the transaction content receiving means in a possible transaction period in which the degree is equal to or less than the threshold and is associated in advance with each of the plurality of predetermined transaction contents The server device according to claim 17, wherein a notification by the notification unit is suppressed when a period corresponding to the transaction content shown does not include a time when the transaction content information is received by the transaction content reception unit. An input means for inputting the transaction subject identification information for identifying the transaction subject;
Acquisition means for acquiring input person characteristic information indicating characteristics of an input person who is inputting to the input means;
When the transaction subject identification information input by the input means matches the registered transaction subject information registered in advance indicating a specific transaction subject, the input person is a transaction subject who is recognized in advance. A notification means for notifying
Suppressing means for suppressing notification by the notifying means when the input person characteristic information acquired by the acquiring means and pre-registered registered feature information indicating the characteristics of the specific transaction subject do not match,
Including a notification device. Receiving means for receiving transaction content specifying information and transaction content information indicating transaction content;
When the transaction target person specifying information received by the reception means matches the registered transaction target person information registered in advance indicating a specific transaction target person, A notification means for notifying that the person is a pre-recognized transaction target;
Suppression means for suppressing notification by the notification means when the urgency level assigned in advance according to the transaction content indicated by the transaction content information received by the reception means is less than or equal to a threshold;
Including a notification device. By input means for inputting transaction person specifying information for specifying a transaction person, acquisition means for acquiring input person characteristic information indicating the characteristics of the input person who is inputting to the input means, and the input means A computer that controls a server device that provides a service requested by a client device having a transmission unit that transmits the input transaction target person identification information and the input person characteristic information acquired by the acquisition unit;
Receiving means for receiving the transaction subject specifying information and the input person characteristic information transmitted by the transmitting means;
The input person is a transaction subject who is recognized in advance when the transaction subject identification information received by the receiving means matches the registered transaction subject information registered in advance indicating a specific transaction subject. Notification means for notifying,
In addition, in order to function as a suppression unit that suppresses notification by the notification unit when the input person feature information received by the reception unit and the registered feature information indicating the characteristics of the specific transaction target do not match Program. Receiving means for receiving transaction target person specifying information specifying transaction target person and transaction content information indicating transaction contents, and transmitting means for transmitting the transaction target person specifying information received by the receiving means and the transaction content information A computer that controls a server device that provides a service requested by a client device;
Receiving means for receiving the transaction subject identification information and the transaction content information transmitted by the transmitting means;
When the transaction target person identification information received by the reception means matches the registered transaction target person information registered in advance indicating a specific transaction target person, the input person who is inputting to the reception means A notification means for notifying that the person is a pre-recognized transaction subject,
And the program for functioning as a suppression means which suppresses the notification by the said notification means, when the urgent level allocated beforehand according to the transaction content shown by the said transaction content information received by the said receiving means is below a threshold value. A computer for controlling a notification device including an input means for inputting transaction subject identification information for identifying a transaction subject;
Acquisition means for acquiring input person characteristic information indicating characteristics of an input person who is inputting to the input means;
When the transaction subject identification information input by the input means matches the registered transaction subject information registered in advance indicating a specific transaction subject, the input person is a transaction subject who is recognized in advance. Notification means for notifying,
And suppression means for suppressing notification by the notification means when the input person characteristic information acquired by the acquisition means and pre-registered registered characteristic information indicating the characteristics of the specific transaction subject do not match. Program to function as. A computer for controlling a notification device including a receiving means for receiving transaction content specifying information and transaction content information indicating transaction content;
When the transaction target person specifying information received by the reception means matches the registered transaction target person information registered in advance indicating a specific transaction target person, A notification means for notifying that the person is a pre-recognized transaction subject,
And the program for functioning as a suppression means which suppresses the notification by the said notification means, when the urgency level previously allocated according to the transaction content shown by the said transaction content information received by the said reception means is below a threshold value. An input step in which transaction target identification information for identifying a transaction target is input;
An acquisition step of acquiring input person characteristic information indicating characteristics of an input person who is inputting;
When the transaction target person specific information input in the input step and the pre-registered registered transaction target person information indicating a specific transaction target person coincide with each other, the input person is a transaction target person recognized in advance. A notification step to notify
A suppression step of suppressing notification by the notification step when the input person feature information acquired by the acquisition step and pre-registered registration feature information indicating the characteristics of the specific transaction target do not match,
Notification method including. A reception step of receiving transaction target person identifying information for specifying a transaction target person and transaction content information indicating transaction contents;
The input person who has made an input in the receiving step recognizes in advance when the transaction target person specifying information received by the receiving step matches the pre-registered registered transaction target person information indicating the specific transaction target person. A notification step for notifying that the customer is
A suppression step of suppressing notification by the notification step when an urgent level assigned in advance according to the transaction content indicated by the transaction content information received by the reception step is less than or equal to a threshold
Notification method including.

Images