JP2013013020A - Call incoming point information presentation device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To display information such as a call origination source and call origination destination on a terminal receiving a call originated from a call control device on the basis of an event such as transfer and server call origination.SOLUTION: A call incoming point information presentation device comprises: means for acquiring a telephone number related to a predetermined event and a user ID of a user terminal when the predetermined event occurs, and storing them in event information retention means; means for receiving a call incoming point information request including the user ID and a call origination source telephone number from the user terminal having received a telephone call origination signal including the call origination source telephone number, when the predetermined event occurs; and means for acquiring a telephone number corresponding to the user ID included in the call incoming point information request from the event information retention means in the case that the call origination source telephone number included in the call incoming point information request is a telephone number of a call control device, and transmitting call incoming point information including the setting information acquired by searching telephone directory information by using the telephone number as a search key to the user terminal.

Description

  The present invention relates to a technique for displaying information at the time of arrival such as caller information and destination information on a terminal when a call is received at the terminal.

  In recent years, call control devices having abundant functions such as IP-PBX have become widespread. Such a call control device generally has a telephone transfer function for transferring a telephone call made to a certain telephone number to another telephone number.

  There is also a call control device such as a SIP server having a server calling function such as click-to-dial described in Patent Document 1, for example. In the server call function, the call control device receives a server call request specifying the telephone numbers of two terminals that desire call connection, and the call control device makes a call to the two terminals, By establishing a communication path with these terminals and connecting these communication paths, a call between two terminals can be made.

JP 2011-109470 A JP 2010-268178 A

  However, when the conventional transfer function is used, the terminal that receives the transferred call displays the telephone number of the call control device that is the call transfer source as the caller telephone number. Information for determining the calling party is not displayed. For this reason, there is a problem that the user of the terminal cannot confirm who the actual caller is.

  Similarly, in the case of a server call, a terminal that receives an outgoing call based on a server call request only displays the telephone number of the call control device that is the call originator. For this reason, there is a problem that the user of the terminal cannot determine whether the received call is a call related to a server call or a normal call.

  In this way, only the telephone number of the call control device is displayed on the terminal that receives a call originating from the call control device based on an event such as a transfer or a server call. There was a problem that information such as type (server call, etc.) and source / destination could not be grasped.

  The present invention has been made in view of the above points, and information such as a transmission source and a transmission destination is received on a terminal that has received a call originating from a call control device based on an event such as a transfer or a server call. An object of the present invention is to provide a technique capable of displaying a message.

In order to solve the above-described problems, the present invention is an information receiving device for incoming calls that is connected via a network to a user terminal having a telephone communication function for performing telephone communication via a telephone network including a call control device. And
Phone book storage means for storing phone book information in which telephone numbers and setting information are associated;
Triggered by the occurrence of a predetermined event, an event information processing unit that acquires a telephone number related to the predetermined event and a user ID of the user terminal, and stores them in an event information holding unit in association with each other,
In response to the occurrence of the predetermined event, an incoming call information request including the user ID of the user terminal and the caller telephone number is received from the user terminal that has received an incoming call signal including the caller telephone number. An incoming information request receiving means,
When the caller telephone number included in the incoming call information request is the telephone number of the call control device, the telephone number corresponding to the user ID included in the incoming call information request is acquired from the event information holding unit. And means for searching the telephone directory information using the telephone number as a search key, obtaining setting information corresponding to the telephone number, and transmitting incoming call information including the setting information to the user terminal. It is comprised as an information provision apparatus at the time of an incoming call characterized by the above.

  For example, in the predetermined event, the call control device uses a first telephone call signal having the phone number of the caller terminal as the caller's phone number, and a second call having the call control device's phone number as the caller's phone number. The event information processing means converts the first telephone call signal from the call control device that has received the first telephone call signal. A transfer call reception notification including the user ID corresponding to the call destination telephone number in the transmission signal and the caller telephone number in the first telephone call signal is received, and the transfer event reception notification is related to the predetermined event. The caller telephone number as the telephone number and the user ID are acquired and stored in the event information holding means, and the incoming call information request receiving means receives the second telephone call signal. An incoming call information request including the user ID and the caller telephone number in the second telephone call signal is received from the user terminal.

  For example, the predetermined event is a server that receives a server call request instruction including the user ID and a destination telephone number from the user terminal, and includes the telephone number of the user terminal and the destination telephone number. A server call event for sending a call request to the call control device, in which case the event information processing means uses the user ID and the phone number related to the predetermined event as the phone number from the server call request instruction. A call destination telephone number is acquired and stored in the event information holding means, and the incoming call information request receiving means receives the telephone call signal transmitted from the call control device based on the server call request. An incoming call information request including the user ID and the caller telephone number in the telephone call signal is received from the user terminal.

  According to the present invention, on the terminal that has received a call originating from the call control device based on an event such as a transfer or a server call, information on the actual originator who made the call, the destination associated with the event, etc. Can be displayed, and the problems of the prior art are solved.

1 is an overall configuration diagram of an incoming call information display system according to an embodiment of the present invention. It is a functional lineblock diagram of user terminal 10 concerning a 1st embodiment. It is a functional lineblock diagram of call control device 50 concerning a 1st embodiment. It is a figure which shows an example of the table information stored in the user information storage part. It is a figure which shows an example of the table information stored in the transfer number information storage part. It is a function block diagram of the information provision apparatus 40 at the time of an incoming call based on 1st Embodiment. It is a figure which shows an example of the table information stored in the transfer call incoming information storage part 48. FIG. It is a figure which shows an example of the table information stored in the transfer transmission origin telephone number list storage part. It is a sequence diagram for demonstrating operation | movement of the information display system at the time of an incoming call based on 1st Embodiment. It is a sequence diagram for demonstrating operation | movement of the information display system at the time of an incoming call based on 1st Embodiment. It is a figure which shows the example of the table information stored in the personal telephone directory storage part 441. FIG. It is a figure which shows the example of the table information stored in the shared telephone directory storage part 442. It is a figure which shows the example of the table information stored in the internal telephone directory storage part 443. It is a functional block diagram of the user terminal 210 which concerns on 2nd Embodiment. It is a function block diagram of the information provision apparatus 240 at the time of an incoming call based on 2nd Embodiment. It is a figure which shows an example of the table information stored in the server call information storage part 248. It is a figure which shows an example of the table information stored in the server call origin telephone number list storage part 249. It is a sequence diagram for demonstrating operation | movement of the information display system at the time of an incoming call based on 2nd Embodiment. It is a sequence diagram for demonstrating operation | movement of the information display system at the time of an incoming call based on 2nd Embodiment.

  Embodiments of the present invention will be described below. In the present embodiment, it is assumed that the users of the user terminals 10 and 210 are employees of a specific company. The embodiment described below is only an example, and the present invention can be applied to other embodiments.

<First Embodiment>
(System configuration)
FIG. 1 shows the overall configuration of an incoming call information display system according to an embodiment of the present invention. As shown in FIG. 1, in the incoming call information display system according to the present embodiment, a user terminal 10 that can be connected to a telephone network 20 including a call control device 50 is connected to an incoming call information providing device 40 via a network 30. It has a configuration to be connected. In FIG. 1, reference numerals in parentheses correspond to those in the second embodiment.

  In the present embodiment, the network 30 is an IP network such as the Internet. The user terminal 10 is a terminal capable of IP communication through the network 30 and telephone communication through the telephone network 20. In this embodiment, it is assumed that the user terminal 10 has a function of accessing the network 30 and the telephone network 20 wirelessly, but may be a terminal connected by wire.

  The telephone network 20 is not limited to a specific type. For example, a predetermined electric network such as a fixed telephone network (circuit switching network, IP telephone network, etc.), a cellular phone network, a PHS network, etc., starting with 03, 050, 090, 070 This is a telephone network that enables incoming and outgoing calls using communication numbers. Further, the telephone network 20 may be a telephone network in which an extension telephone network and an external telephone network are connected by a gateway (see, for example, Patent Document 1). In this case, the user terminal 10 may receive an incoming call by extension or may receive an incoming call by external line. Note that the extension telephone network in this case is a telephone network that allows calls to be made and received using an extension number between terminals assigned with an extension number defined within a specific company, for example, an external telephone The network is the above-described fixed telephone network (circuit switching network, IP telephone network, etc.), cellular phone network, PHS network, or the like.

  When a part or all of the telephone network 20 is an IP telephone network, the IP telephone network may be an IP telephone network constructed on the network 30. The call control device 50 connected to the telephone network 20 is a device that performs call connection control and transfer control. In the present embodiment, it is assumed that the telephone network 20 is an IP telephone network and the call control device 50 is a SIP server. However, the present invention is not limited to this. It may be a PBX device that handles fixed telephone calls and mobile phone calls other than telephone calls.

  In the present embodiment, the incoming call information providing device 40 and the call control device 50 can communicate via the network 30.

  FIG. 2 shows a functional configuration diagram of the user terminal 10 according to the first embodiment. In the present embodiment, it is assumed that a mobile terminal such as a smartphone is used as the user terminal 10, but the user terminal 10 is not limited to a smartphone or the like, and can implement the operations described in the present embodiment. Any kind of terminal may be used as long as it is a terminal.

  As illustrated in FIG. 2, the user terminal 10 includes a wireless communication function unit 11, an application unit 12, a telephone function unit 13, a display unit 14, and a login information storage unit 15.

  The wireless communication function unit 11 is a functional unit that performs wireless communication using, for example, wireless LAN, 3G, LTE, and the like. The application unit 12 and the telephone function unit 13 perform wireless communication using the wireless communication function unit 11. .

  The telephone function unit 13 has a function for connecting to the telephone network 20 and performing telephone communication (outgoing call, incoming call, call). Further, the telephone function unit 13 has a function of passing incoming event information (information indicating that there is an incoming call) including the caller telephone number to the application unit 12 when an incoming call is received.

  The application unit 12 is a functional unit realized by an application program installed in the user terminal 10 and receives an incoming call information request when receiving incoming call event information from the telephone function unit 13. And a function for displaying the incoming call information received from the incoming call information providing apparatus 40 on the display unit 14. The incoming call information is information displayed on the user terminal 10 when a call is received. In the present embodiment, the incoming call information is caller information (sender information). In the second embodiment, the incoming call information is destination information.

  The display unit 14 has a function of displaying information output from the telephone function unit 13 or the application unit 12 and also serves as an operation unit. The display unit 14 generates operation information by an operation such as touching the screen, and the operation information is transmitted to the telephone. A function to be transferred to the function unit 13 or the application unit 12.

  The login information storage unit 15 stores a user ID (login ID) and a user password to be included in the incoming information request.

  FIG. 3 shows a functional configuration diagram of the call control device 50. As shown in FIG. 3, the call control device 50 according to the present embodiment includes a terminal-to-terminal communication unit 51, a network communication unit 52, a transfer processing unit 53, a transfer number information storage unit 54, a transfer call arrival notification unit 55, a user An information storage unit 56 is provided.

  The terminal-to-terminal communication unit 51 has a function of performing call control communication with the user terminal 10 via the telephone network 20. The network communication unit 52 has a function for communicating with the incoming call information providing apparatus 40 via the network 30. The transfer call arrival notification unit 55 determines whether or not the call related to the telephone call is a call to be transferred based on the destination telephone number included in the telephone call signal received from the terminal via the telephone network 20 and transfers the call. When the call is a call, the user ID is obtained from the user information storage unit 56, and a transfer call arrival notification including the user ID and the caller telephone number is transmitted to the incoming call information providing apparatus 40.

  Note that “forwarding” in the present embodiment refers to making a telephone call using a telephone number different from the telephone number of the destination included in the telephone transmission signal received from the terminal as the destination. In this embodiment, whether or not the received call is to be transferred is determined based on whether or not the destination telephone number of the received call is a DI telephone number described later, but this is only an example. Instead, it may be determined whether or not to transfer based on other criteria. For example, if a call is sent to a destination telephone number of a received call but a response is not returned within a predetermined time, it is determined that the call should be transferred and recorded in advance in association with the destination telephone number. It is also possible to perform transfer to the transfer destination number. In any case, the operation of the transfer itself is the same, in which a transfer destination number recorded in advance in association with the call destination telephone number is acquired and transferred to the transfer destination number.

  The transfer processing unit 53 acquires the transfer destination telephone number as the transfer destination from the transfer number information storage unit 54 based on the call destination telephone number included in the telephone call signal received from the terminal, and makes a call to the transfer destination telephone number. It has a function of transferring, that is, making a call with the transfer destination telephone number as a destination.

  FIG. 4 shows an example of table information stored in the user information storage unit 56. As shown in FIG. 4, the user information storage unit 56 stores a DI telephone number and a user ID in association with each other. DI is an abbreviation for dial-in. The user ID here is the same as the user ID that is distributed to individual users and registered as a login ID in the information receiving apparatus 40 at the time of incoming call. The DI telephone number is a telephone number assigned to the user with the user ID. For example, the DI telephone number is a telephone number when calling the user from the outside of the organization (company or the like) to which the user belongs, and is a telephone number assigned to the user terminal 10 (by a carrier or the like). This is a phone number to show to a different outside.

  FIG. 5 shows an example of table information stored in the transfer number information storage unit 54. As shown in FIG. 5, the transfer number information storage unit 54 stores a DI telephone number, a transfer destination telephone number, and a transfer source telephone number in association with each other. The transfer destination telephone number is the telephone number of the transfer destination terminal that transfers the incoming call addressed to the DI telephone number. The transfer source telephone number is the telephone number of the call source related to the transfer, and is the telephone number of the call control device 50. In the present embodiment, the call control device 50 has a plurality of lines for transfer, the system administrator or the like determines which transfer destination is assigned to which line, and is used for the transfer destination. Is stored in the transfer number information storage unit 54 as a transfer source telephone number.

  FIG. 6 shows a functional configuration diagram of the incoming call information providing device 40. As shown in FIG. 6, the incoming call information providing device 40 includes an incoming call information acquisition unit 41, a user authentication unit 42, a phone book setting unit 43, a phone book storage unit 44, a user information storage unit 45, a network communication unit 46, A transfer call incoming information creation unit 47, a transfer call incoming information storage unit 48, and a transfer source telephone number list storage unit 49 are provided. Hereinafter, an outline of the function of each functional unit will be described.

  The transfer call arrival information creation unit 47 has a function of storing, in the transfer call arrival information storage unit 48, information associated with the user ID and the caller telephone number included in the transfer call arrival notification received from the call control device 50. That is, as shown in FIG. 7, the transfer call incoming information storage unit 48 stores the user ID and the caller telephone number in association with each other. Also, as shown in FIG. 8, the transfer source telephone number list storage unit 49 stores a list of telephone numbers of lines used by the call control device 50 for transfer.

  The incoming call information acquisition unit 41 in FIG. 6 searches the transfer caller telephone number list storage unit 49 using the caller telephone number included in the incoming call information request received from the user terminal 10 as a key, and transfers the caller telephone number list. When the caller telephone number exists in the storage unit 49, the user terminal 10 determines that the incoming call has been received, and the caller telephone number stored in the call transfer information storage unit 48 based on the user ID. And retrieves the phone book information stored in the phone book storage unit 44 using the caller telephone number as a key, obtains incoming call information corresponding to the caller telephone number, and transmits it to the user terminal 10 It has the function to do. If the caller telephone number does not exist in the transfer caller telephone number list storage unit 49, it is determined that the user terminal 10 is not a transfer call but has received an incoming call directly from the partner terminal, and an incoming call information request is made. The telephone directory information stored in the telephone directory storage unit 44 is searched using the transmission source telephone number included in the key as a key, and the incoming call information corresponding to the transmission source telephone number is acquired and transmitted to the user terminal 10. . The search method itself is the same in both cases.

  The user authentication unit 42 is a functional unit that performs login authentication of a user who has accessed from the user terminal 10. Is the user ID and user password included in the incoming call information request registered in the user information storage unit 45 in advance? Authentication is performed by determining whether or not. Note that the authentication method is not limited to this. The user information storage unit 45 stores user IDs and user passwords of registered users.

  The phone book storage unit 44 includes a personal phone book storage unit 441, a shared phone book storage unit 442, and an in-house phone book storage unit 443. The personal telephone directory storage unit 441 stores telephone directory information for each individual (for each user ID). The shared telephone directory storage unit 442 stores telephone directory information for each group in units of organizations within the company. The in-house phone book storage unit 443 stores phone book information common to all employees in a company (an example of an organization).

  The phone book setting unit 43 displays a setting screen for the terminal of the user who wants to set / edit the phone book in the phone book storage unit 44, and information on the phone book received from the terminal via the network 30. Is a functional unit for storing the telephone number in the telephone directory storage unit 44. However, at the time of setting, the user logs in to the incoming call information providing apparatus 40 from the terminal using his / her user ID and password, and when the user can log in, the personal phone book storage unit 441 is set to the user ID. You can view / set only the corresponding personal phone book. For the shared phone book storage unit 442, only the shared phone book of the group corresponding to the user ID can be referred to / set. However, only the specific person in charge may set the shared phone book. The in-house telephone directory storage unit 443 can be referred to by a user who can log in, but is set only by a specific person in charge.

  Note that the telephone directory setting method in the incoming call information providing device 40 is not particularly limited, and the above method is merely an example. Moreover, dividing into three telephone books as described above is merely an example.

  The network communication unit 46 is a functional unit for the incoming call information providing apparatus 40 to perform data communication with each user terminal or the like via the network 30.

  The incoming call information providing device 40 shown in FIG. 6 can be realized by mounting a program for performing processing corresponding to each of the above functional units on a general computer including a storage device and a CPU. The program may be installed in the computer from a recording medium such as a memory or a disk, or may be downloaded from a server on a network to the computer and installed.

  In addition, the function units of the incoming call information providing device 40 do not need to be provided in one computer. For example, a plurality of computers having one or more of the function units are connected to a network. The configuration may be used as the incoming call information providing device 40. For example, a configuration may be adopted in which the telephone directory storage unit 44 is configured as a database server by a computer different from the incoming call information providing device 40 and is connected to the network.

(System operation)
The operation of the incoming call information display system will be described below with reference to the sequence diagrams shown in FIGS. In the following description, it is assumed that the telephone number of the source terminal 21 is the telephone number A, the forward source telephone number is the telephone number B, and the telephone number of the user terminal 10 that is the transfer destination is the telephone number C. .

  When a telephone call is made from the source terminal 21 connected to the telephone network 20 to the user terminal 10 using the DI telephone number as the destination, a telephone call including the DI telephone number and the source telephone number (phone number A) is made. A signal (call connection request signal) is transmitted to the call control device 50 (step 1).

  The transfer call incoming notification unit 55 of the call control device 50 that has received the telephone call signal searches the user information storage unit 56 using the DI telephone number as a key, and acquires the user ID corresponding to the DI telephone number (step 2). In the present embodiment, it is assumed that the search is successful. However, if the search is not successful, it is determined that the call is not a transfer call but a normal call, and the call origination signal is transmitted to the call destination terminal without changing the call destination. It may be sent.

  Subsequently, the transfer call arrival notification unit 55 sends a transfer call reception notification including the user ID acquired in step 2 and the caller telephone number (phone number A) included in the call transmission signal to the incoming call information providing device. 40 (step 3).

  The transfer call arrival information creation unit 47 of the incoming call information providing device 40 that has received the transfer call arrival notification associates the user ID included in the transfer call arrival notification with the caller telephone number (phone number A) in association with the transfer call reception. The information is stored in the information storage unit 48 (step 4).

  On the other hand, after the transfer call arrival notification is made, the transfer processing unit 53 of the call control device 50 searches the transfer number information storage unit 54 using the DI telephone number as a key, and transfers the transfer destination telephone number (phone) corresponding to the DI telephone number. Number C) and a caller telephone number (phone number B) are acquired (step 5), and a telephone call signal addressed to a forwarding telephone number (phone number C) having the caller telephone number (phone number B) as the caller (Hereinafter referred to as a transfer signal) is transmitted (step 6).

  The telephone function unit 13 of the user terminal 10 that has received the transfer signal including the caller telephone number (phone number B) informs the user of the incoming call and also includes incoming event information including the caller telephone number (phone number B) (source caller). The telephone number itself may be incoming event information), and the application unit 12 that has received the incoming event information acquires the caller telephone number (phone number B) and the login information storage unit 15. An incoming call information request including a user ID and a user password is generated (step 7), and the incoming call information request is transmitted to the incoming call information providing apparatus 40 (step 8).

  In the incoming call information providing apparatus 40 that has received the incoming call information request, the user authentication unit 42 performs user authentication using the user ID and the user password included in the incoming call information request (step 9). In this example, it is assumed that the user authentication is successful, and the process proceeds to Step 10. If user authentication is not successful, for example, an error message is returned to the user terminal 10.

  In step 10, the incoming call information acquisition unit 41 searches the transfer caller telephone number list storage unit 49 using the caller telephone number (phone number B) included in the incoming call information request as a key, and transfers the caller. It is determined whether or not the telephone number list storage unit 49 has the same telephone number as the caller telephone number (phone number B). In the present embodiment, it is assumed that the same telephone number as the transmission source telephone number (phone number B) exists in the transfer transmission source telephone number list storage unit 49, and the process proceeds to step 11.

  In step 11, the incoming call information acquisition unit 41 searches the transfer call incoming information storage unit 48 using the user ID, and acquires the caller telephone number (phone number A) corresponding to the user ID. On the basis of the caller telephone number, in-step information acquisition and transmission processing is performed in steps 12-16. In step 10, if the same phone number as the caller phone number (phone number B) does not exist in the transfer caller phone number list storage unit 49, the caller phone included in the incoming call information request A similar search is performed based on the number. Thus, when the same telephone number as the telephone number B does not exist, it can be determined that the user terminal 10 receives an incoming call directly from another terminal, not a transfer call.

  In describing the processing contents after step 12, an example of table information stored in the personal phone book storage unit 441, the shared phone book storage unit 442, and the in-house phone book storage unit 443 will be described first.

  FIG. 11 shows an example of table information stored in the personal telephone directory storage unit 441. In the example shown in FIG. 11, a telephone number and setting information are stored for each user ID. The personal phone book storage unit 441 stores individual phone book information as personal information of each user, and each user refers to / sets only his / her phone book information specified by the user ID. Is possible. In the present embodiment, the telephone number in the personal telephone directory storage unit 441 is, for example, an external line number of the user's personal business partner or friend. The setting information need not be limited to specific information, such as a name, a company name, and a relationship with itself.

  FIG. 12 shows an example of table information stored in the shared telephone directory storage unit 442. As shown in FIG. 12, the shared phone book storage unit 442 stores table information (a) in which user IDs are associated with group IDs, and table information (b) having phone book information for each group ID. ing. The incoming-time information acquisition unit 41 refers to the table information (a), acquires the group ID from the user ID, and searches for the phone book information of the corresponding group in the table information (b) corresponding to the group ID. That is, the user can use only the phone book of the group to which the user belongs. The table information (a) and the table information (b) may be integrated.

  The group here is, for example, a department unit such as a sales department or a development department of a company to which the user of the user terminal 10 belongs, but is not limited thereto. The telephone number is, for example, an external number of a business partner of the corresponding department, and the setting information is, for example, a name, a company name, a title, and the like.

  FIG. 13 shows an example of table information stored in the in-house telephone directory storage unit 443. As shown in FIG. 13, the internal telephone directory storage unit 443 of this example stores setting information for each internal telephone number (extension number, external line number) assigned to an employee of the company to which the user of the user terminal 10 belongs. Is stored. In this example, the setting information includes a name, a department name, and a job title. Further, for example, as exemplified by the telephone number 3 in FIG. 13, when the telephone number is a representative number, setting information for a plurality of persons corresponding to the representative number is stored. In any of the personal phone book storage unit 441, the shared phone book storage unit 442, and the in-house phone book storage unit 443, the setting information stored for one telephone number is not necessarily one (one record). There may be a plurality.

  Returning to FIG. 10, in step 12, the incoming call information acquisition unit 41 searches the personal telephone directory storage unit 441 using the user ID and the caller telephone number (phone number A). That is, the caller information acquisition unit 41 searches the personal phone book storage unit 441 for only the personal phone book information corresponding to the user ID, using the caller telephone number (phone number A). If the same telephone number as the caller telephone number (phone number A) can be detected (if the telephone number A is included in the personal phone book information), the process proceeds to step 15; Proceed to

  In step 13, the incoming call information acquisition unit 41 searches the shared telephone directory storage unit 442 using the user ID and the caller telephone number (phone number A). That is, the caller information acquisition unit 41 acquires the group ID corresponding to the user ID from the table information (a) in the shared phone book storage unit 442 and transmits only the phone book information of the group corresponding to the group ID. Search using original telephone number (phone number A). If the same telephone number as the caller telephone number (phone number A) can be detected (if the telephone number A is included in the group phone book information), the process proceeds to step 15; Proceed to

  In step 14, the incoming-time information acquisition unit 41 searches the internal telephone directory storage unit 443 using the caller telephone number (phone number A). If the same telephone number as the caller telephone number (telephone number A) can be detected (if telephone number A is included in the telephone directory information), the process proceeds to step 15. When it cannot be detected, for example, information indicating that there is no information corresponding to the caller telephone number (phone number A) is notified to the user terminal 10.

  In step 15, the incoming call information acquisition unit 41 acquires setting information corresponding to the detected telephone number from the corresponding storage unit, and creates incoming call information for display on the user terminal 10. For example, if there is one setting information corresponding to the detected telephone number, information obtained by pairing the telephone number and the setting information is used as incoming call information. If there are a plurality of pieces of setting information corresponding to the detected telephone number, a list including the telephone number and the plurality of setting information is the incoming call information. The case where the setting information is plural is, for example, a case where the telephone number is a representative number. It is not essential to include a telephone number in the incoming call information.

  In addition, when the incoming information acquisition unit 41 finds a search in the in-house phone book storage unit 443 and acquires setting information from the in-house phone book storage unit 443 to create incoming information, Information indicating that the call originates from an employee may be included. In addition, when setting information is acquired from a storage unit other than the in-house telephone directory storage unit 443 to create incoming call information, information indicating that the call originates from outside the company may be included. In addition, in each of the personal phone book storage unit 441, the shared phone book storage unit 442, and the in-house phone book storage unit 443, an item indicating whether it is an employee or a non-employee is provided as an item of setting information. The employee / non-employee may be identified by the information of the item, and the employee / non-employee information may be included in the incoming call information.

  Subsequently, in step 16, the incoming call information acquisition unit 41 transmits the created incoming call information to the user terminal 10 via the network communication unit 46.

  In the user terminal 10 that has received the incoming call information, the application unit 12 displays the incoming call information on the display unit 14. As a result, the telephone number of the caller, setting information (for example, name, company name, job title, etc.), information indicating whether the call originates from an employee, etc. are displayed on the user terminal 10 (step 17).

  Subsequently, when the user performs a receiving operation (for example, an operation of touching a response button on the display unit 14) on the user terminal 10 (step 18), a response signal is sent to the source terminal 21 (step 19). A call is made (step 20).

  In the above example, the phone book storage unit 44 includes the personal phone book storage unit 441, the shared phone book storage unit 442, and the in-house phone book storage unit 443, and the search is performed in order. Only. For example, phone book information in which a telephone number and setting information are associated with each other may be stored in the phone book storage unit 44, and the phone book information may be searched based on the caller telephone number. The same applies to the second embodiment.

<Second Embodiment>
Next, a second embodiment of the present invention will be described.

(System configuration)
The overall configuration of the system according to the second embodiment is the same as that of the first embodiment, as shown in FIG. However, since the function of each device is different from that of the first embodiment, the reference numerals are the user terminal 210, the call control device 250, and the incoming call information providing device 240 in the second embodiment.

  The call control device 250 according to the present embodiment includes a server call communication function for connecting a server call and communication described later. The server call communication function itself is an existing technology.

  FIG. 14 shows a functional configuration diagram of the user terminal 210 according to the present embodiment. As shown in FIG. 14, the application unit 212 of the user terminal 210 is different from the user terminal 10 of the second embodiment in that a server call request unit 2121 is included. The functions of the other parts are the same as in the first embodiment.

  The server call request unit 2121 has a function of transmitting a server call request including a user ID and a destination telephone number to the incoming call information providing apparatus 240.

  FIG. 15 shows a functional configuration diagram of the incoming call information providing apparatus 240. As shown in FIG. 15, the incoming call information providing device 240 includes an incoming call information acquisition unit 241, a user authentication unit 242, a phone book setting unit 243, a phone book storage unit 244, a user information storage unit 245, a network communication unit 246, A server call request processing unit 247, a server call information storage unit 248, and a server caller telephone number list storage unit 249 are provided.

  As shown in FIG. 15, in the incoming call information providing device 240 of the second embodiment, the transfer call incoming information creation unit 47, the transfer call incoming information storage unit in the incoming call information providing device 40 of the first embodiment. 48, a server call request processing unit 247, a server call information storage unit 248, and a server caller phone number list storage unit 249 are provided instead of the transfer caller phone number list storage unit 49. The server call request processing unit 247 is a functional unit that stores the user ID associated with the server call request received from the user terminal 210 and the destination telephone number in the server call information storage unit 248 in association with each other. FIG. 16 shows an example of table information stored in the server call information storage unit 248.

  Further, the user information storage unit 245 in the present embodiment stores the telephone number of the terminal corresponding to the user ID (source telephone number of the server call request) together with the user ID and password. The server call request processing unit 247 acquires the caller telephone number from the user information storage unit 245 based on the user ID, and transmits a server call request including the caller telephone number and the callee telephone number to the call control device 250. It has a function to do.

  A plurality of lines are set for the server call in the call control device 250, and the server caller telephone number list storage unit 249 stores a list of telephone numbers of the line (phone numbers of the call control device 250). Stored. FIG. 17 shows an example of table information stored in the server caller telephone number list storage unit 249.

  The functions of the respective functional units other than those described above are the same as the functions of the corresponding functional units of the incoming call information providing apparatus 40 according to the first embodiment.

  The incoming call information providing device 240 shown in FIG. 15 can be realized by mounting a program for performing processing corresponding to each functional unit on a general computer including a storage device and a CPU. The program may be installed in the computer from a recording medium such as a memory or a disk, or may be downloaded from a server on a network to the computer and installed.

  In addition, each function unit of the incoming-time information providing apparatus 240 does not need to be provided in one computer. For example, a configuration in which a plurality of computers having one or a plurality of function units among all the function units are connected via a network. May be used as the incoming call information providing device 240. For example, a configuration may be adopted in which the telephone directory storage unit 244 is configured as a database server by a computer separate from the incoming call information providing apparatus 240 and is connected to the network.

(System operation)
The operation of the incoming call information display system according to the second embodiment will be described below with reference to sequence diagrams shown in FIGS. In the following, the telephone number of the destination terminal 201 is the telephone number A, the server calling party telephone number is the telephone number B, and the telephone number of the user terminal 210 serving as the calling party (server calling request source) is the telephone number. The description will be made assuming that C.

  First, a server call request is transmitted from the user terminal 210 to the incoming call information providing device 240 (step 201). This server call request includes a user ID and a destination telephone number (phone number A). The server call request may include a login request to the incoming call information providing device 240. The destination telephone number (telephone number A) related to the server call request may be the one entered by the user into the user terminal 210, or the telephone directory information acquired and displayed by the user terminal 210 from the incoming call information providing device 240. It may be selected from within by touching or clicking.

  The server call request processing unit 247 in the incoming call information providing device 240 that has received the server call request provides the server call information storage unit 248 with the user ID related to the server call request and the destination telephone number (phone number A). (Step 202). Then, the server call request processing unit 247 acquires, from the user information storage unit 245, the caller telephone number corresponding to the user ID related to the server call request (the phone number C of the user terminal 10 in this embodiment). Then, a server call request including the caller telephone number (phone number C) and the callee telephone number (phone number A) is transmitted to the call control device 250 (step 203).

  The call control device 250 that has received the server call request makes a call to the user terminal 10 (call by the server call function). That is, a telephone call signal is transmitted with the caller as the telephone number (phone number B) of the call control device 250 and the callee as the telephone number C of the user terminal 210 (step 204).

  The telephone function unit 213 of the user terminal 210 that has received the telephone call signal including the caller telephone number (phone number B) informs the user of the incoming call and also receives incoming event information (caller) including the caller telephone number (phone number B). The original phone number itself may be incoming event information), and the application unit 212 that has received the incoming event information obtains the source telephone number (phone number B) and the login information storage unit 215. An incoming call information request including the received user ID and user password is generated (step 205), and the incoming call information request is transmitted to the incoming call information providing apparatus 240 (step 206).

  In the incoming call information providing apparatus 240 that has received the incoming call information request, the user authentication unit 242 performs user authentication using the user ID and the user password included in the incoming call information request (step 207). In this example, it is assumed that the user authentication is successful, and the process proceeds to step 208. If the user authentication is not successful, for example, an error message is returned to the user terminal 210.

  In step 208, the incoming call information acquisition unit 241 searches the server caller telephone number list storage unit 249 using the caller telephone number (telephone number B) included in the incoming call information request as a key. It is determined whether or not the same telephone number as the caller telephone number (phone number B) exists in the caller telephone number list storage unit 249. In the present embodiment, it is assumed that the same telephone number as the caller telephone number (phone number B) exists in the server caller telephone number list storage unit 249, and the process proceeds to step 209.

  In step 209, the incoming call information acquisition unit 241 searches the server call information storage unit 248 using the user ID, and acquires the destination telephone number (phone number A) corresponding to the user ID. Using this destination telephone number (telephone number A) as a key, search, acquisition of incoming call information, transmission processing, and the like are performed in step 210 and subsequent steps. In step 209, if the same telephone number as the caller telephone number (phone number B) does not exist in the server caller telephone number list storage unit 249, the caller included in the incoming call information request A similar search is performed based on the telephone number.

  The processing of Steps 210 to 216 is the same as Steps 12 to 18 in the first embodiment. However, in the present embodiment, information on the destination specified as the destination on the user terminal 210 is displayed as the incoming call information. In addition, information indicating that the call is a server call may be included in the incoming call information created in Step 213, and information including an explanation indicating that the call is an incoming call related to a server call may be displayed as the display information in Step 215. Good.

  When the receiving operation is performed in step 216, a response signal is returned to the call control device 250 (step 217). The call control device 250 makes a telephone call to the destination terminal 201 (step 218), and receives a response signal from the destination terminal 201 (step 219). At this time, a speech path is set between the call control device 250 and the user terminal 210, and between the call control device 250 and the destination terminal 201, and the call control device 250 connects these speech paths, thereby A call is made between terminal 210 and destination terminal 201 (step 220).

<Other embodiments>
So far, the first embodiment and the second embodiment have been described separately, but the incoming call information providing device (40, 240) is the same as that of the first embodiment and the second embodiment. Both functions may be provided. That is, for example, when the transfer call arrival information creation unit 47 in the incoming call information providing device 40 further includes the function of the server call request processing unit 247 and receives a transfer call arrival notification, The operation is performed, and when the server call request is received, the operation in the second embodiment is performed. In this case, the transfer call incoming information storage unit 48 also serves as the server call information storage unit 248, and the transfer caller telephone number list storage unit 49 also serves as the server caller telephone number list storage unit 249. However, when a user ID and a telephone number are stored in the transfer call incoming information storage unit 48 (server call information storage unit 248), a flag for distinguishing between a transfer call and a server call is associated with the user ID. It will be stored. Further, the information stored in the transfer call incoming information storage unit 48 (server call information storage unit 248) is deleted after the information on the incoming call is provided. Transfer call incoming information storage unit 48 (server call information storage unit 248) can be referred to as event information holding means.

  The operation of the incoming call information acquisition unit (41, 241) when receiving the incoming call information request is common to the case of a transfer call and the case of a server call. That is, after authenticating with the user ID and password included in the incoming call information request, the transfer caller telephone number list storage unit 49 (server caller telephone number list storage unit 249) with the telephone number included in the incoming call information request. ) And the telephone number is detected, the flag and the telephone number are acquired from the transfer call incoming information storage unit 48 (server call information storage unit 248) based on the user ID, and the telephone number is used as a key. Search phone book information. The incoming call information acquisition unit (41, 241) can include information indicating that the call is a transfer call or a server call in the incoming call information provided to the user terminal based on the acquired flag.

  The event that triggers the provision of information when an incoming call is not limited to transfer or server call, and other events trigger the incoming call by performing the same operations as in the first and second embodiments. Time information may be provided.

  That is, the incoming call information providing apparatus according to an embodiment of the present invention includes a telephone directory storage unit that stores telephone directory information in which a telephone number and setting information are associated with each other, and the predetermined event triggered by the occurrence of a predetermined event. Event information processing means for acquiring the telephone number related to the event and the user ID of the user terminal, associating them with each other and storing them in the event information holding means, and the origination telephone number triggered by the occurrence of the predetermined event An incoming call information request receiving means for receiving an incoming call information request including a user ID of the user terminal and the caller telephone number from the user terminal that has received an incoming call signal including When the caller telephone number included in the call control device is a telephone number of a call control device, the telephone number corresponding to the user ID included in the incoming call information request is the event information. Means for acquiring from the holding means, searching for the telephone directory information using the telephone number as a search key, acquiring setting information corresponding to the telephone number, and transmitting incoming call information including the setting information to the user terminal And configured as a device.

  The present invention is not limited to the above-described embodiments, and various modifications and applications are possible within the scope of the claims.

10, 210 User terminal 20 Telephone network 30 Network 40, 240 Incoming call information providing device 50, 250 Call control device 11, 211 Wireless communication function unit 12, 212 Application unit 2121 Server call request unit 13, 213 Telephone function unit 14, 214 Display unit 15, 215 Login information storage unit 21 Source terminal 201 Destination terminal 41, 241 Incoming call information acquisition unit 42, 242 User authentication unit 43, 243 Telephone book setting unit 44, 244 Telephone book storage unit 45, 245 User Information storage unit 46, 246 Network communication unit 47 Transfer call arrival information creation unit 48 Transfer call arrival information storage unit 49 Transfer source telephone number list storage unit 247 Server call request processing unit 248 Server call information storage unit 249 Server call Former telephone number list storage unit 51 To terminal communication unit 52 Network communication unit 3 transfer processing section 54 transfer number information storing unit 55 transfers the call incoming call notification section 56 the user information storage unit

Claims (3)

An incoming call information providing apparatus connected via a network to a user terminal having a telephone communication function for performing telephone communication via a telephone network including a call control device,
Phone book storage means for storing phone book information in which telephone numbers and setting information are associated;
Triggered by the occurrence of a predetermined event, an event information processing unit that acquires a telephone number related to the predetermined event and a user ID of the user terminal, and stores them in an event information holding unit in association with each other,
In response to the occurrence of the predetermined event, an incoming call information request including the user ID of the user terminal and the caller telephone number is received from the user terminal that has received an incoming call signal including the caller telephone number. An incoming information request receiving means,
When the caller telephone number included in the incoming call information request is the telephone number of the call control device, the telephone number corresponding to the user ID included in the incoming call information request is acquired from the event information holding unit. And searching for the telephone directory information using the telephone number as a search key, obtaining setting information corresponding to the telephone number, and transmitting incoming call information including the setting information to the user terminal;
An apparatus for providing information at the time of incoming call, comprising: In the predetermined event, the call control device uses a first telephone call signal having the caller terminal's telephone number as the caller's phone number, and the call control device's telephone number is the second call. A transfer event that is converted into a transmission signal and transferred to the user terminal;
The event information processing means receives the first telephone call signal from the call control device, the user ID corresponding to the destination telephone number in the first telephone call signal and the first telephone call signal. Receiving the transfer call incoming notification including the caller telephone number, obtaining the caller telephone number and the user ID as a telephone number related to the predetermined event from the transfer call incoming notification, and obtaining the event information Store in the holding means,
The incoming call information request receiving means receives an incoming call information request including the user ID and the caller telephone number in the second telephone outgoing signal from the user terminal that has received the second telephone outgoing signal. The incoming call information providing apparatus according to claim 1, wherein: The predetermined event receives a server call request instruction including the user ID and a destination telephone number from the user terminal, and sends a server call request including the user terminal telephone number and the destination telephone number. A server call event to be transmitted to the call control device;
The event information processing unit acquires the user ID and the destination telephone number as a telephone number related to the predetermined event from the server call request instruction, and stores the destination telephone number in the event information holding unit.
The incoming call information request receiving means receives the user ID and the caller telephone number in the telephone call signal from the user terminal that has received the telephone call signal sent from the call control device based on the server call request. An incoming call information providing apparatus according to claim 1, wherein the incoming call information request is received.

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