JP2012113576A - Order system and order program, and order method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order system which can achieve information processing while preventing erroneous communication with a portable storage medium.SOLUTION: An order system includes a display 11, a touch panel 12 fixedly arranged on the surface side of the display 11, and a reader 13 for reading identification information stored in a portable storage medium 6 from the portable storage medium 6 held over the touch panel 12. The reader 13 is controlled so as to read identification information only in the case where a partial screen of plural screens is being displayed on the display 11.

Description

  The present invention relates to an order system, an order program, and an order method, and more particularly, to an order system including a touch panel display and a reader that reads information stored in a portable storage medium.

  In recent years, self-ordering systems have become widespread mainly in restaurants to reduce labor costs and improve customer satisfaction. The self-order system is a self-order terminal that displays sample images, product names, etc. (hereinafter referred to as “product images”) in the store and allows customers to operate the self-order terminal to order products. It is a system that accepts.

  Some self-order terminals are equipped with a touch panel display so that customers can easily order products while looking at an order screen on which product images are displayed. That is, for example, when a plurality of product images are displayed on the order screen, and the customer touches one of the product images with a finger, the order information (order information) of the product corresponding to the product image touched by the self-order terminal ) And sent to the kitchen terminal in the store.

On the other hand, in recent years, point services and settlement systems employing non-contact IC (Integrated Circuit) card technology such as FeliCa (registered trademark) and MIFARE (registered trademark) are becoming widespread. Such an IC card is a CPU (Central
Data processing means such as Processing Unit), storage means such as ROM (Read Only Memory) and RAM (Random Access Memory), and an antenna for data communication with an external reader or writer Yes. Recently, when using convenience stores, restaurants, or transportation such as railways or airplanes, hold a mobile phone with a built-in IC card or a credit card-sized plastic card over a payment system reader, etc. An increasing number of users make payments using electronic money such as Edy (registered trademark) stored in contact IC cards.

  In addition, the store side provides a point service for the purpose of enclosing customers. The point service is to give a customer the number of points calculated according to the customer's payment amount at the store. The customer is provided with benefits such as a discount according to the number of points granted from the store. Accordingly, the customer can select a store that can use the number of points given to the customer from a plurality of stores, or can further acquire the number of points, and the store can surround the customer. . In recent point services, the number of points given to customers has been stored in a non-contact IC card or the like lent to customers.

  So far, a method using the above-described non-contact IC card has been proposed for so-called table settlement in which a food and drink price at a restaurant is settled at a table (see, for example, Patent Documents 1-3). In these proposed table settlement systems, a settlement terminal separate from the order terminal is placed on the table. Therefore, each table in the store has a problem that the table becomes narrow because both the order terminal on which the menu is displayed and the payment terminal used by the customer for payment are arranged. Therefore, an order system in which an order terminal and a settlement terminal are integrated has been proposed (see, for example, Patent Document 4).

  However, when the order terminal and the payment terminal are integrated, it is necessary to prevent malfunction of the payment function of the integrated terminal. That is, for example, the customer is operating the mobile phone with the built-in IC card while operating the touch panel or eating and drinking, and the customer does not intend to hold it over the integrated terminal. In spite of this, it is necessary to prevent the malfunction that the integrated terminal and the IC card communicate with each other, that is, erroneous communication occurs, and as a result, the integrated terminal executes settlement processing with electronic money. . Also in the point service using an IC card, it is necessary to prevent the problem caused by the erroneous communication similar to the above-described electronic money.

  Although it is different from the field of order systems, even if the user tries to operate the input operation unit with a hand that has a non-contact communication medium, the wireless communication between the non-contact communication medium and the wireless communication unit is stopped, causing malfunction. A non-contact communication medium compatible device that can be prevented has been proposed (for example, see Patent Document 5).

JP 2000-123088 A JP 2003-85256 A JP 2004-46422 A Japanese Patent Application Laid-Open No. 2007-219820 JP 2008-123433 A

  The present invention has been made in view of the above-described problems of the prior art, and prevents order communication, settlement processing, point processing, and the like while preventing the aforementioned erroneous communication with a portable storage medium. An object of the present invention is to provide an order system, an order program, and an order method capable of realizing information processing.

  An order system according to the present invention includes a display, a touch panel fixedly disposed on the display, a reader for reading identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel, and a reader. The reader control unit that controls the identification information from the portable storage medium to one of the first state and the second state from which the identification information cannot be read from the portable storage medium, and the number of points are posted Point display section that displays the displayed point display screen on the display, and point change that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display And the identification information read by the reader on the number of points changed by the point changing unit. And a point storage unit for storing the information, and the reader reads the first identification information from the first portable storage medium held by the first operator and the second portable by the second operator. The second identification information is read from the portable storage medium, the point display unit displays a point display screen displaying the first point number given to the first operator on the display, and the point changing unit displays the first point number. Changed to the new first point number, the point storage unit stores the new first point number and the first identification information in association with each other, and subtracts the new first point number from the first point number. The second point number and the second identification information are stored in association with each other, and the reader control unit stores the reader from the second state before the new first point number and the second point number are stored in the point storage unit. Control to 1 state, And controlling the first state after the first number of points and the second points are stored in the point storage portion to the second state.

  In addition, the order system according to the present invention includes a point calculation unit that calculates the number of points according to the touch operation on the touch panel, and the point display screen includes the number of points calculated by the point calculation unit. Features.

  Further, in the order system according to the present invention, a menu screen on which a menu is posted is displayed on the display, and the point calculation unit is configured according to a touch position on the touch panel when the menu screen is displayed on the display. It is characterized by calculating a number.

  In the order system according to the present invention, the reader control unit controls the reader to the second state when the menu screen is displayed on the display.

  In the order system according to the present invention, the point storage unit stores the first point number and the first identification information in association with each other, and the point display unit associates with the first identification information read by the reader. A point display screen in which the stored first point number is read from the point storage unit and posted is displayed on a display.

  The order system according to the present invention is characterized in that the touch panel is fixedly arranged on the front side of the display, and the reader is fixedly arranged on the back side of the display.

  The order system according to the present invention is characterized in that the reader is provided on a table on which a terminal having a display and a touch panel is placed.

  An order program according to the present invention includes a display, a touch panel fixedly disposed on the display, and a reader that reads identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel. Reader control for controlling the computer to be in one of a first state in which identification information can be read from a portable storage medium and a second state in which identification information cannot be read from the portable storage medium Point display unit that displays the point display screen displaying the number of points on the display, and the point displayed on the display by detecting the touch position of the touch panel when the point display screen is displayed on the display The point change part that changes the value of the number and the number of points changed by the point change part The reader functions as a point storage unit that stores the information in association with the identification information read by the reader. The reader reads the first identification information from the first portable storage medium held by the first operator and performs the second operation. The second identification information is read from the second portable storage medium held by the operator, and the point display unit displays a point display screen on which the first point number given to the first operator is displayed on the display, and the point changing unit Changes the first point number to the new first point number, and the point storage unit stores the new first point number and the first identification information in association with each other, and from the first point number to the new first point. The second point number calculated by subtracting the number and the second identification information are stored in association with each other, and the reader control unit stores the reader and the new first point number and the second point number in the point storage unit. before Controls 2 state to the first state, and to control the first state to the second state after the new first points and the second points are stored in the point storage portion.

  An order program according to the present invention is stored in a portable storage medium from a portable storage medium held by an operator of the touch panel over a computer having a display and a touch panel fixedly arranged on the display. Reader control unit that controls the reader that reads the identification information that is present to either the first state in which the identification information can be read from the portable storage medium or the second state in which the identification information cannot be read from the portable storage medium And a point display unit for displaying a point display screen displaying the number of points on the display, and the number of points displayed on the display by detecting the touch position of the touch panel when the point display screen is displayed on the display The point change part that changes the value of the point and the number of points changed by the point change part The first portable storage medium that functions as a point storage unit that stores the information in association with the identification information read by the reader, the reader being provided on a table on which the computer is placed, and held by the first operator And the second identification information is read from the second portable storage medium held by the second operator, and the point display section publishes the first point number given to the first operator. The point display screen is displayed on the display, the point changing unit changes the first point number to the new first point number, and the point storing unit stores the new first point number and the first identification information in association with each other. And the second point number calculated by subtracting the new first point number from the first point number and the second identification information are stored in association with each other, and the reader control unit replaces the reader with the new first point number and the first point number. 2 The second state is controlled from the second state before the point number is stored in the point storage unit, and the second state is changed from the first state after the new first point number and the second point number are stored in the point storage unit. It is characterized by controlling to the state.

  An order method according to the present invention includes a display, a touch panel fixedly disposed on the display, a reader that reads identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel, and a reader. The reader control unit that controls the identification information from the portable storage medium to one of the first state and the second state from which the identification information cannot be read from the portable storage medium, and the number of points are posted Point display section that displays the displayed point display screen on the display, and point change that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display And the identification information read by the reader on the number of points changed by the point change unit An order method executed by a terminal having a point storage unit for storing the first identification information from the first portable storage medium held by the first operator, The step of reading the second identification information from the second portable storage medium held by the two operators, and the point display unit displays on the display a point display screen on which the first point number given to the first operator is posted. The step, the point changing unit changing the first point number to the new first point number, and the point storage unit storing the new first point number and the first identification information in association with each other; The step of storing the second point number calculated by subtracting the new first point number from the number of points and the second identification information in association with each other, and the reader control unit replaces the reader with the new first point number. The second point number is controlled from the second state to the first state before being stored in the point storage unit, and the first state after the new first point number and the second point number are stored in the point storage unit. And a step of controlling to the second state.

  The order method according to the present invention includes a display, a touch panel fixedly arranged on the display, and a reader that reads identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel. The reader control unit for controlling the identification information from the portable storage medium to one of the first state and the second state from which the identification information cannot be read from the portable storage medium, and the number of points are posted A point display unit that displays the point display screen on the display, and a point change unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display And correlating the number of points changed by the point changing unit with the identification information read by the reader An order method executed by a terminal having a memorizing point storage unit, wherein the reader reads the first identification information from the first portable storage medium held by the first operator, and the second method The step of reading the second identification information from the second portable storage medium held by the operator, and the step of causing the point display unit to display a point display screen on which the first point number given to the first operator is displayed on the display And the point changing unit changing the first point number to the new first point number, the point storing unit storing the new first point number and the first identification information in association with each other, and the first point A step in which the second point number calculated by subtracting the new first point number from the number and the second identification information are stored in association with each other, and the reader control unit replaces the reader with the new first point number Before the point number is stored in the point storage unit, the second state is controlled to the first state, and after the new first point number and the second point number are stored in the point storage unit, the second state is changed to the second state. And controlling to a state.

  According to the present invention, it is possible to realize various information processing while preventing erroneous communication with a portable storage medium.

It is a network block diagram which shows embodiment of the order system concerning this invention. It is a schematic diagram which shows the example of the menu screen displayed on the order terminal with which the order system concerning this invention is provided. It is a schematic diagram which shows the example of the information memorize | stored in the goods master with which the order system concerning this invention is provided. It is a schematic diagram which shows the example of the information memorize | stored in the screen information master with which the said order terminal is provided. It is a schematic diagram which shows the example of the cell which is a unit by which the information processing of the order terminal according to the touch position of the display with which the said order terminal is provided is defined. It is a schematic diagram which shows the example of the order information memorize | stored in the order information database with which the order system concerning this invention is provided. It is a schematic diagram which shows the example of the sales information memorize | stored in the sales information database with which the order system concerning this invention is provided. It is a schematic diagram which shows the example of the point information memorize | stored in the point information database with which the order system concerning this invention is provided. It is a block diagram which shows embodiment of the said order terminal. (A) the table number of the table where the self-order terminal is arranged, (b) the screen ID of the screen displayed on the self-order terminal, and (c) the self-order terminal stored in the storage means provided in the order terminal. It is a schematic diagram which shows the example of the identification information and nickname of the customer who uses ID, (d) Order information which the self-order terminal produced | generated. It is a schematic diagram which shows the structure of the said order terminal. It is another schematic diagram which shows the structure of the said order terminal. It is a flowchart which shows the operation | movement method of the said order terminal. It is a flowchart which shows the example of the initial registration process which the said order terminal performs. It is a flowchart which shows the example of the order registration process which the said order terminal performs. It is a flowchart which shows the example of the point registration process which the said order terminal performs. It is a flowchart which shows the example of the payment process which the said order terminal performs. It is a flowchart which shows the example of the separate payment process which the said order terminal performs. It is a flowchart which shows the example of the lump sum payment process which the said order terminal performs. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said initial registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said initial registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said initial registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said initial registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said initial registration process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said order registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said order registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said order registration process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point registration process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said payment process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said payment process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said payment process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said payment process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said payment process. It is a flowchart which shows another embodiment of the said order terminal. It is a flowchart which shows another example of order registration processing. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in said another order registration process. It is a flowchart which shows another embodiment of the said order terminal. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the selection process which the said order terminal performs. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the game process which the said order terminal performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the game process which the said order terminal performs. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the questionnaire process which the said order terminal performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the questionnaire process which the said order terminal performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the questionnaire process which the said order terminal performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the questionnaire process which the said order terminal performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the questionnaire process which the said order terminal performs. It is a schematic diagram which shows the example of the web screen accessed based on the information displayed on the said order terminal in the said questionnaire process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the point transfer process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said point transfer process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the coupon process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said coupon process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the present process which the order system concerning this invention performs. It is a schematic diagram which shows the example of the point memorize | stored in the self-order system for the shareholder special treatment process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another point memorize | stored in the order system for the said shareholder special treatment process. It is a schematic diagram which shows the example of another point memorize | stored in the order system for the said shareholder special treatment process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said shareholder special treatment process. It is a network block diagram which shows another example of the order system concerning this invention. It is a schematic diagram which shows the example of the screen displayed on a member's terminal in the information provision process for members which the order system concerning this invention performs. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the advertisement insertion process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said advertisement insertion process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said advertisement insertion process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said advertisement insertion process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said advertisement insertion process. It is a schematic diagram which shows the example of the screen displayed on a member's terminal in the allergen information provision process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on a member's terminal in the said allergen information provision process. It is a schematic diagram which shows the example of the information which the order system concerning this invention memorize | stores in the said allergen information provision process. It is a schematic diagram which shows the example of another information which the order system concerning this invention memorize | stores in the said allergen information provision process. It is a schematic diagram which shows the example of the information which the order system concerning this invention refers in the said allergen information provision process. It is a schematic diagram which shows the example of another information which the order system concerning this invention refers in the said allergen information provision process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the said allergen information provision process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said allergen information provision process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said allergen information provision process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said allergen information provision process. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the image display process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said image display process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said image display process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said image display process. It is a network block diagram which shows an example in case the said image display process is implement | achieved between several order terminals. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the image display process implement | achieved between the said several order terminals. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the image display process implement | achieved between the said several order terminals. It is a schematic diagram which shows the example of the screen displayed on the said order terminal in the bottle keep process which the order system concerning this invention performs. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a schematic diagram which shows the example of the bottle keep information used by the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said order terminal in the said bottle keep process. It is a network block diagram which shows the example of the bottle search process in the said bottle keep process. It is a schematic diagram which shows the example of the information output from the printer which comprises the said order system in the said bottle search process. It is a schematic diagram which shows the example of the screen displayed on the search terminal which comprises the said order system in the said bottle keep process. It is a schematic diagram which shows the example of the screen displayed on the said search terminal in the said bottle search process. It is a schematic diagram which shows the example of another screen displayed on the said search terminal in the said bottle search process. It is a schematic diagram which shows the example of another screen displayed on the said search terminal in the said bottle search process. It is a schematic diagram which shows the example of the screen displayed on the said search terminal in the bottle keep information deletion process in the said bottle keep process. It is a schematic diagram which shows the example of the screen displayed on the said search terminal in the search process of an expired bottle in the said bottle keep process. It is a schematic diagram which shows the example of another screen displayed on the said search terminal in the search process of the said expired bottle. It is a schematic diagram which shows the example of the screen which shows the example at the time of applying the order system concerning this invention to a car navigation system. It is a schematic diagram which shows the example of another screen of the said car navigation system. It is a schematic diagram which shows the example of another screen of the said car navigation system. It is a schematic diagram which shows the example of the screen displayed on the terminal of the shop which can communicate with the said car navigation system.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments of an order system, an order program, and an order method according to the present invention will be described with reference to the drawings. In addition, embodiment described below demonstrates the self-order system of a restaurant as an example.

  FIG. 1 is a network configuration diagram showing an outline of a self-order system according to the present invention. In addition to the self-order terminal 1 according to the present invention, the self-order system includes a table (not shown) on which the self-order terminal 1 is placed, a server 2, a kitchen terminal 3, an accounting terminal 4, and a clerk terminal 5. Do it.

  The self-order terminal 1 is an information processing device that is arranged on each table in a restaurant and is operated by a customer. In the self-order terminal 1, a computer program for controlling the operation of each means described later provided in the self-order terminal 1 is operating in order to realize information processing described later.

  The server 2 is an information processing apparatus that is connected to each of the self-order terminal 1, the kitchen terminal 3, the accounting terminal 4, and the salesclerk terminal 5 through a communication network so as to exchange data, and is realized by, for example, a personal computer. Yes. Examples of the communication network include a computer communication network such as the Internet or a LAN (Local Area Network). Each of the self-order terminal 1, the server 2, the kitchen terminal 3, the accounting terminal 4, and the clerk terminal 5 is connected via a communication line such as a dedicated line, a public switched telephone network (PSTN), a wireless telephone network, a CATV network, and a satellite communication network. Connected to the communication network.

  The server 2 includes an order information database DB21, a sales information database DB22, a point information database DB23, a product master M21, a screen information master M22, an image master M23, and a reader control screen master M24. And an information processing unit 20 on which a computer program for realizing information processing executed by the computer operates.

  FIG. 2 is a schematic diagram illustrating an example of a menu screen displayed on the self-order terminal 1. On the display of the self-order terminal 1, images of products that can be ordered by the customer are displayed. When the customer touches the image of the product to be ordered from the top of the display, the touch panel 12 that is fixedly arranged so as to overlap the surface of the display detects the touch position. The self-order terminal 1 generates order information corresponding to the detected touch position and transmits it to the server 2.

  The server 2 stores the order information received from the self-order terminal 1 in the order information database DB 21 and transmits it to the kitchen terminal 3. The kitchen terminal 3 is an information processing terminal installed in a kitchen in a restaurant. When order information is received, the content of the received order information is displayed on the display of the kitchen terminal 3. A chef in the kitchen cooks by browsing the contents of the order information displayed on the display of the kitchen terminal 3, and inputs the fact to the kitchen terminal 3 when the cooking is completed. When the kitchen terminal 3 receives information indicating that a dish has been completed, that is, which dish has been ordered from which table, the kitchen terminal 3 transmits the information to the server 2. When the server 2 receives the information that the dish is completed from the kitchen terminal 3, the server 2 notifies the clerk terminal 5 held by the clerk in the restaurant that the dish is completed. When the clerk terminal 5 receives the notification that the dish is completed from the server 2, the clerk terminal 5 informs the clerk that there is a dish awaiting serving by sound, image, vibration, or the like. The store clerk goes to the kitchen to pick up the finished food, checks the table at the kitchen terminal 3 on the display of the kitchen terminal 3, and carries the food to the ordered table. When the clerk finishes carrying the dish to the table, the clerk inputs information indicating that the serving is complete to the clerk terminal 5. The store clerk terminal 5 transmits the information to the server 2 when information indicating that the arrangement of the ordered dish has been completed is input. When the server 2 receives the information indicating that the arrangement has been completed from the clerk terminal 5, the server 2 stores the distributed information in the order information database DB21.

  FIG. 3 is a schematic diagram illustrating an example of product information stored in the product master M21. The product information is information for each menu (product) that can be ordered at the self-order terminal 1, and a menu code for specifying the menu is stored in the product master M21 in association with information such as a product name and a price.

  FIG. 4 is a schematic diagram illustrating an example of screen information stored in the screen information master M22. The screen information is information for each screen displayed on the self-order terminal 1, and the screen identifier (screen ID) for specifying the screen corresponds to the image file name of the image file constituting the screen and the touch position of the screen. The information is stored in the screen information master M22 in association with cell information that defines the contents of information processing of the self-order terminal 1. The image file itself corresponding to the image file name constituting each screen stored in the screen information master M22 is stored in the screen master M23.

  The reader control screen master M24 stores screen IDs of some screens among a plurality of screens displayed on the display of the self-order terminal 1. As will be described later, the self-order terminal 1 reads the reader built in the self-order terminal 1 only when the screen corresponding to the screen ID stored in the reader control screen master M24 is displayed on the display. Control as possible.

  Here, the cell information which comprises screen information is demonstrated. As shown in FIG. 4, the cell information is information including a cell identifier (cell ID) for specifying a cell, processing contents of the self-order terminal 1, and the like. The cell is a unit in which the processing content corresponding to the touch position of the display of the self-order terminal 1 is defined. As shown in FIG. 5, each section obtained by dividing the surface of the display of the self-order terminal 1 into a plurality of sections. Say. The cell ID is a combination of the row number and the column number shown in FIG. FIG. 5 shows an example in which the surface of the display is divided into 40 cells having cell IDs (1, 1) to (8, 5). FIG. 4 shows that, for example, when the cell ID (1, 1) of row number 1 and column number 1 is touched, it is defined that the self-order terminal 1 executes processing 1. . The cell information editing method includes, for example, the method proposed in Japanese Patent No. 3882940.

  FIG. 6 is a schematic diagram showing an example of order information stored in the order information database DB21, in which a table number, a nickname (to be described later), a menu code, information indicating the presence / absence of serving, and the like are stored in association with each other. It shows that. The server 2 receives the order information from the self-order terminal 1 and stores it in the order information database DB21. However, the presence / absence of serving included in the order information is received by the server 2 from the clerk terminal 5 and stored in the order information database DB21.

  FIG. 7 is a schematic diagram showing an example of sales information stored in the sales information database DB22, and shows that table numbers, nicknames, menus, amounts, and the like are stored in association with each other.

  FIG. 8 is a schematic diagram showing an example of point information stored in the point information database DB23, and shows that a user identifier (user ID) and the number of points are stored in association with each other. A point is information which shows the privilege from a restaurant to a customer, and here, the number of points according to the food and drink price shall be given to the customer. The customer can exchange the points for a predetermined service, such as a discount on food and beverage prices, for example, when the number of points given reaches the predetermined number of points. Of the points granted in the past, the number of unused points (cumulative points) that have not been exchanged with the service is stored in the point information database DB 23 in association with the user ID. Each time the customer settles the food and drink price, the number of points corresponding to the price is added to the accumulated points stored in the point information database DB23.

(About self-order terminal 1)
FIG. 9 is a block diagram of the self-order terminal 1. The self-order terminal 1 is stored in a display 11, a touch panel 12 that is fixedly arranged on the surface side of the display and touched by a customer's finger F, and a portable storage medium 6 that is held over the surface of the touch panel 12. A reader 13 that reads a user ID, a display controller 14 that displays a screen on the display 11, a reader controller 15 that controls the operation of the reader 13, and a transceiver 16 that transmits and receives data to and from the server 2; A processing unit 17 that controls the operation of each means in the self-order terminal 1 and a storage unit 18 that stores information necessary for the operation of the self-order terminal 1 to be described later are provided.

  The storage unit 18 stores a product master M11, a screen information master M12, an image master M13, a reader control screen master M14, and a database DB11. The product master M11, the screen information master M12, the image master M13, and the reader control screen master M14 are respectively the product master M21, the screen information master M22, the image master M23, and the reader control screen master M24 stored in the server 2. The same information is stored. That is, the self-order terminal 1 downloads each information of the product master M21, the screen information master M22, the image master M23, and the reader control screen master M24 from the server 2, and the product master M11, the screen information master M12, and the image master M13. And stored in the reader control screen master M14. With this configuration, for example, when the number of self-order terminals 1 in the store increases, the self-order terminal 1 sets up each master in the self-order terminal 1 by downloading the information of each master from the server 2. can do. Further, when the information in each master is updated, the system administrator or the like updates the information in the master in the server 2 and then downloads the updated information in the self-order terminal 1 so that a plurality of information can be stored in the store. Even if the self-order terminal 1 is present, the burden of updating the information in the master can be reduced as compared with the case where the system administrator or the like directly updates the information in the master for each self-order terminal 1.

  FIG. 10 is a schematic diagram illustrating an example of information stored in the database DB 11, where (a) is a table number of a table in which the self-order terminal 1 is arranged, and (b) is a display control unit 14 displayed on the display 11. (C) is a nickname for each user ID read by the reader 13, and (d) is order information generated by the processing unit 17 according to the touch position of the touch panel 12.

  The table number in FIG. 10A will be described. A table (cradle) for placing the self-order terminal 1 is fixed for each table in the store, and the table number of the table is stored in this table. The self-order terminal 1 reads the table number from the cradle when it is placed on the cradle and stores it in the database DB11. The table number stored in the database DB11 is rewritten every time the self-order terminal 1 is placed on the cradle. With this configuration, for example, when a customer enters the store, he / she sits on a vacant table in the store with the self-order terminal 1 placed at the store entrance, and brings it from the store entrance to a table fixed to the table. The self-order terminal 1 is placed. When the self-order terminal 1 is set on the cradle, a table number for specifying the table is stored in the self-order terminal 1. Thereafter, each time a customer orders a menu using the self-order terminal 1, the table number stored in the self-order terminal 1 is added to the order information generated and notified to the kitchen, etc. Can be specified. Of course, the self-order terminal 1 may be arranged in advance for each table before the customer visits, and may be placed on a table for each table.

  The screen ID in FIG. 10B will be described. Each time the display control unit 14 displays a screen on the display 11, the self-order terminal 1 stores the screen ID of the displayed screen in the database DB 11. That is, the screen ID stored in the database DB11 is rewritten every time a screen is displayed on the display 11. Whenever the screen ID stored in the database DB11 is updated, the self-order terminal 1 determines whether or not the updated screen ID matches the screen ID stored in the reader control screen master M14. Only when it is determined, the reader 13 is controlled to be readable through the reader controller 15. The self-order terminal 1 causes the display 11 to display a screen corresponding to the updated screen ID via the display control unit 14 every time the screen ID stored in the database DB11 is updated. In this way, each time the screen ID stored in the database DB11 is updated, the self-order terminal 1 determines whether the reader 13 is controlled to be readable or unreadable, and which one of the readers 13 is to be controlled. After controlling to such a state, the screen displayed on the display 11 is switched. Note that the readable state and unreadable state of the reader 13 are realized, for example, by turning the reader 13 on and off.

  The information updating method shown in FIGS. 10C and 10D will be described later.

  FIG. 11 is a schematic diagram showing a positional relationship among the display 11, the touch panel 12 and the reader 13 of the self-order terminal 1. The touch panel 12 is fixedly arranged so as to overlap the surface of the display 11 so that the customer's finger F can be touched. On the other hand, the reader 13 is fixedly arranged inside the housing of the self-order terminal 1 on the back side of the display 11. That is, as shown in FIG. 12, the reader 13 is positioned so that the information stored in the memory 61 in the portable storage medium 6 held over the surface of the touch panel 12 can be read in a non-contact manner. Arranged and fixed on the opposite side of the touch panel 12 with the display 11 in between.

  The reader capable of reading the information stored in the memory 61 in the portable storage medium 6 in a non-contact manner may be arranged at a place other than the inside of the case of the self-order terminal. You may make it arrange | position a reader | leader inside the housing | casing of the stand in which an order terminal is mounted. When the reader is arranged in the housing of the cradle, the self-order terminal 1 is placed on the cradle when it is necessary to read the information stored in the memory 61 in the portable storage medium 6 by operating the reader. It is preferable that the self-order terminal 1 controls the operation of the stand reader. That is, for example, when the portable storage medium 6 is placed over a table on which the self-order terminal is placed, a reader provided on the table reads information stored in the memory 61 in the portable storage medium 6. . Information read by the reader is transmitted to the server 2 via the self-order terminal, or is transmitted directly to the server 2 from the cradle without via the self-order terminal. In the case of a configuration in which the reader is provided on the cradle, for example, a message indicating that the operator of the self-order terminal wants to place the self-order terminal on the cradle may be displayed on the display 11.

  Hereinafter, the operation of the self-order terminal 1 will be described.

  FIG. 13 is a flowchart showing an embodiment of a computer program that operates in the self-order terminal 1. The self-order terminal 1 performs initial registration processing (S1), order registration processing (S2), and point registration processing (S3). , The settlement process (S4) is executed.

(Initial registration process)
FIG. 14 is a flowchart showing an example of the initial registration process (step S1 in FIG. 13). When activated (S101), the self-order terminal 1 turns the reader 13 into a readable state (ON) (S102) and displays an initial registration screen on the display 11 (S103). Examples of the activation of the self-order terminal 1 (S101) include, for example, power-on of the self-order terminal 1 and activation from a so-called sleep mode (standby state).

  FIG. 20 is a schematic diagram showing an example of the initial registration screen. The initial registration screen P1 includes characters “I welcome you” and “Please hold your mobile phone here” and the center of the screen between these characters. A mobile phone image MP is displayed around the screen. When the mobile phone held by the customer is held over the image MP on the screen P1, that is, when it is held over the surface of the touch panel 12, the reader 13 reads the user ID from the mobile phone (S104). Here, the mobile phone is an example of the portable storage medium 6. The user ID is an example of identification information stored in a storage unit built in the portable storage medium 6. Examples of the identification information stored in the mobile phone include an identification number unique to an IC card built in the mobile phone.

  When the self-order terminal 1 reads the user ID from the mobile phone with the screen P1 being displayed, the self-order terminal 1 controls the reader 13 to be unreadable (S105), and displays the screen P2 shown in FIG. The nickname designated by the customer is acquired (S106). On the screen P2, characters “Read ID” and “Do you want to enter a nickname?” Are displayed, and button image B21 displaying “Yes” and button image displaying “No” are displayed. B22 is displayed. When the button image B21 is touched, a screen P3 shown in FIG. On the screen P3, the characters “Please enter your nickname”, the button image B3 displaying “OK”, and the button image displaying characters “A” to “N” are displayed. Has been. The customer inputs his / her nickname while touching the button image corresponding to the characters “A” to “N” displayed on the screen P3. FIG. 22 shows that the nickname “Kuma” input by the customer is displayed in the display field F3. When the customer touches the button image B3 on the screen P3, as shown in FIG. 10C, the self-order terminal 1 displays the user ID read when the screen P1 is displayed and the nickname input on the screen P3. Are stored in the database DB11 (S107). When the button image B22 on the screen P2 is touched, the self-order terminal 1 stores only the user ID in the database DB11 without a nickname and displays a screen P4 described later on the display 11.

  Next, the self-order terminal 1 displays a screen P4 shown in FIG. On the screen P4, the characters “next person, please” and “hold your mobile phone here”, the image MP of the mobile phone around the center of the screen between these characters, and “ A button image B4 displayed as “END” is displayed. When the second customer holds the mobile phone, the self-order terminal 1 executes the above-described steps S104 to S107. On the other hand, when the button B4 on the screen P4 is touched, it is assumed that the user IDs of all the customers sitting at the table, that is, the user IDs of all who order the menu by operating one self-order terminal 1 are read ( 24 (YES in S107), the screen P5 shown in FIG. 24 is displayed on the display 11, and the initial registration process is terminated.

  On the screen P5, characters “Kuma-san”, “Hachi-san”, “Thank you for coming to the store” and a button image B5 displaying “Menu” are displayed. That is, in the initial registration process, two customers have registered their user IDs in the self-order terminal 1, and each customer has registered the nicknames “Kuma” and “Hachi”. When the button image B5 is touched, the self-order terminal 1 executes order registration processing (step S2 in FIG. 13).

(Order registration process)
FIG. 15 is a flowchart showing an example of the order registration process (step S2 in FIG. 13). The self-order terminal 1 displays a menu screen on the display 11 (S201). FIG. 25 is a schematic diagram showing an example of the menu screen P6. On the screen P6, the characters “Please touch the menu image”, the pizza image B61, the “Pizza ¥ 2,000” character, the sausage image B62, the “Sausage ¥ 1,500” character, , A beer image B63, characters “Beer ¥ 600”, and a button image B64 displaying “accounting” are displayed.

  The self-order terminal 1 detects the touch position of the screen P6 by the customer (S202), and executes information processing according to the detected touch position. That is, when the button image B64 is touched (YES in S203), the self-order terminal 1 ends the order registration process. On the other hand, when a place other than the button image B64 is touched (NO in S203), a menu corresponding to the detected touch position is specified (S204). That is, in the self-order terminal 1, after the touch panel 12 detects the touch position, the processing unit 17 reads the screen ID of the menu screen currently displayed on the display 11 from the database DB 11 (see FIG. 10B). Based on the read screen ID and the touch position detected by the touch panel 12, the screen information master M22 is referred to, and the processing content is specified and executed. As the processing content, for example, when the pizza image B61 displayed on the screen P6 or its vicinity is touched, the pizza order information is generated.

  When generating the order information, the self-order terminal 1 displays the screen P7 shown in FIG. 26 on the display 11 and acquires the nickname of the orderer of the menu to be ordered by touching the screen P6 (S205). On the screen P7, the text “Pizza?” “Please select the person who ordered”, button image B71 displaying “Kuma”, button image B72 displaying “Hachi”, “ A button image B73 displayed as “Order” is displayed. The nickname options “Kuma” and “Hachi” displayed on the screen P7 are stored in the database DB11 (see FIG. 10C), and when the screen P7 is displayed on the display 11, the control unit 17 A nickname is read from the database DB11 to generate a screen P7. Here, FIG. 26 shows a state in which the button image B71 is touched. That is, the menu “pizza” ordered by touching the image B61 on the screen P6 is an example in which the order is for the nickname “Kuma”.

  When the self-order terminal 1 detects that either the button image B71 or B72 on the screen P7 and the button image B73 are touched, the self-order terminal 1 stores the order information in the database DB11 (see FIG. 10D). ) And transmitted to the server 2 (S206). Thereafter, the self-order terminal 1 displays a screen P8 shown in FIG. On the screen P8, “Kuma-san”, “Thank you for your order”, “I will bring your goods to your seat”, “Please wait for a while” and the button image B8 with “Menu” displayed are displayed. ing. When detecting that the button image B8 has been touched, the self-order terminal 1 displays a menu screen (see FIG. 25). The customer can make menu orders one after another by repeatedly touching each of the screens P6, P7, and P8.

(Point registration process)
FIG. 16 is a flowchart showing an example of the point registration process (step S3 in FIG. 13). The self-order terminal 1 displays the order confirmation screen P9 shown in FIG. 28 on the display 11 (S301). The screen P9 includes the characters “please confirm the order contents”, the order information (see FIG. 10D) generated by the self-order terminal 1 and stored in the database DB11, and the order information. Product name and amount stored in the product master M11 in association with the menu code, that is, “Beer ¥ 600 Kumasan”, “Beer ¥ 600 Hachisan”, “Pizza ¥ 2000 Kumasan”, “Sausage ¥ 1500 Hachisan” Then, the characters “total ¥ 4700” and the button image B9 displaying “point registration” are displayed. The total amount “¥ 4700” displayed on the screen P9 is the order information stored in the database DB11 by the control unit 17 when the self-order terminal 1 displays the screen P9 on the display 11 (FIG. 10D). The menu code included in the product master M11 is read out and added and calculated in association with the menu code read out from the database DB11.

  When detecting that the button image B9 on the screen P9 is touched, the self-order terminal 1 calculates the number of points for each user (for each nickname) (S302). Here, the self-order terminal 1 indicates the number of points of each user, the amount for each user read by the self-order terminal 1 with reference to the database DB 11 and the product master M11 when the screen P9 is displayed, for example, The “¥ 600” and “¥ 2000” of the nickname “Kuma” are added, and the total amount “¥ 2600” is calculated according to a predetermined point conversion rate (for example, 1 point (pt) = ¥ 100). The self-order terminal 1 calculates the total number of points to be displayed on the screen P10 by adding the number of points after calculating the number of points for each user. The point conversion rate is stored in the storage unit 18 in advance.

  Next, the self-order terminal 1 displays the point selection screen P10 shown in FIG. 29 on the display 11 (S304). The calculated number of points is displayed on the screen P10. That is, on the screen P10, the button images B101 and B102 in which the characters “Points are as follows” and “Please select a point to register”, the number of points of each user are displayed, and the number of points of each user are displayed. A button image B103 displaying the total number of points is displayed. The button image B101 displays “Kuma's point 26pt”, the button image B102 displays “Hachi's point 21pt”, and the button image B103 displays “total point 26pt”. Yes.

  When the self-order terminal 1 detects that the button image B101 on the screen P10 is touched, the self-order terminal 1 controls the reader 13 to be readable (S304), and displays the screen P11 shown in FIG. On the screen P11, "Kuma's point is 26pt." "Points will be registered, so please hold Kuma's mobile phone." Between these characters and around the center of screen P11 An image MP of the mobile phone is displayed. When the mobile phone is held over the touch panel 12 on which the screen P11 is displayed, the reader 13 of the self-order terminal 1 reads the user ID from the held mobile phone (S305).

  The self-order terminal 1 determines whether or not the user ID read when the screen P11 is displayed is the user ID of the nickname “Kuma”. The user ID of the nickname “Kuma” used for this determination is stored in the database DB11 by the self-order terminal 1 in association with the cell ID corresponding to the display position of the button image B101 on the screen P10 when the screen P10 is displayed on the display 11. Keep it. That is, when the self-order terminal 1 detects that the button image B101 on the screen P10 is touched and then displays the screen P11 and reads the user ID, the self-order terminal 1 associates with the cell ID of the button image B101 stored in the database DB11. It is determined whether or not it matches the stored user ID.

  As a result of the determination, when the user IDs do not match (NO in S306), the self-order terminal 1 reads the user ID from the mobile phone held over the touch panel 12 until the user IDs match (S305).

  On the other hand, if the user IDs match as a result of the determination (YES in S306), the self-order terminal 1 controls the reader 13 to be unreadable (S307), and calculates the nickname “when the screen P10 is displayed” The point number “26” of “Kuma” is transmitted to the server 2 in association with the user ID “ID1” of the nickname “Kuma” (S308). The server 2 adds the point number “26” received from the self-order terminal 1 to the point number “224” stored in the point information database DB 23 in association with the user ID “ID1” received from the self-order terminal 1. Update. The server 2 transmits the updated point number “250” to the self-order terminal 1. When receiving the updated number of points from the server 2, the self-order terminal 1 displays a screen P12 shown in FIG. On the screen P12, the characters “Kuma's accumulated points are”, “250 pt”, “Now” and a button image B12 displayed as “OK” are displayed. “250 pt” displayed on the screen P12 is displayed by the self-order terminal 1 using the updated point number “250” received from the server 2 by the self-order terminal 1.

  When detecting that the button image B12 on the screen P12 is touched, the self-order terminal 1 displays the screen P10 shown in FIG. At this time, the display mode (for example, color) of the button image B101 related to the point of “Kuma” for which points have already been registered is changed to the display mode of the button image B102 for points of “Hachi” for which points have not been registered Alternatively, it may be displayed so that the customer can visually recognize that the button image B101 cannot be selected. Similarly, the button image B103 related to the total points may be displayed so that the customer can visually recognize that the button image B103 cannot be selected.

  When the self-order terminal 1 detects that the button image B102 on the screen P10 has been touched, the self-order terminal 1 displays the screen P13 shown in FIG. 32 on the display 11 and executes the processing from step S305 to step S307 described above. The self-order terminal 1 executes the processing from step S304 to step S307 until the total number of points calculated in the processing of step S302 is registered, that is, until it is transmitted to the server 2, and the total number of points is registered. And the point registration process ends.

(Point division processing)
When the self-order terminal 1 detects that the button image B103 on the screen P10 is touched, the self-order terminal 1 displays a screen P14 shown in FIG. On the screen P14, “total point is 47 pt”, “Kumasan”, “Hachisan”, display fields F141, F142, button images B141, B142, B143, B144, and “Designation complete” are displayed. Displayed button image B14. The two customers with the nicknames “Kuma” and “Hachi” operate the screen P14 to divide the total number of points corresponding to the total amount of the menu they ordered into arbitrary points and register each (Point division processing). That is, when the self-order terminal 1 detects that the button images B141, B142, B143, and B144 are touched, the number of points displayed in the display fields F141 and F142 is set so that the total number of points becomes 47 points. Increase or decrease by “1”. That is, for example, when the button image B141 is touched in the example shown in FIG. 33, “11” is displayed in the display field F141 and “36” is displayed in the display field F142.

  When detecting that the button image B14 is touched, the self-order terminal 1 executes a process of registering the number of points displayed in the display fields F141 and F142 for each user. That is, for example, when detecting that the button image B14 is touched in the state shown in FIG. 33, the self-order terminal 1 displays a screen similar to the screen P11 shown in FIG. At this time, “Pin point is 10pt” is displayed on the screen P11. When the user ID is read from the mobile phone with the nickname “Kuma”, it is confirmed that the user ID matches, 2 transmits the point number “10”, receives the updated accumulated point number “234” from the server 2, and displays the same screen as the screen P12 shown in FIG. Similarly, when the user ID is read from the mobile phone of the nickname “Hachi” as the other user, the user ID is confirmed to match, and then the point number “37” is transmitted to the server 2. The updated cumulative number of points is received and a screen similar to the screen P12 shown in FIG. In this way, the number of points can be transferred among a plurality of users.

  In addition, only a part of the number of points “26” given to the customer with the nickname “Kuma”, that is, the number of points given to the customer with the nickname “Kuma” is registered with the customer, and the remaining points are separated. You may make it register with a customer. That is, for example, when the self-order terminal 1 detects that the button image B101 on the screen P10 is touched, the arbitrary number of points within the range of the number of points “26” (for example, “20”) is assigned the nickname “Kuma”. A screen to be selected by the customer is displayed on the display 11. The number of points selected on the screen is registered when the customer holds the mobile phone. Further, the remaining number of points not selected on the above-mentioned screen (for example, “6”) is added to the number of points “21” corresponding to the settlement amount of the customer with the nickname “Hachi”, and the customer uses the mobile phone. The point number “27” is registered when the hand is held over.

  In the example of the point division processing described above, the customer with the nickname “Kuma” designates a part of the number of points “20” of the number of points “26” given to himself, and the remaining number of points “6” ( = “26” − “20”) is registered as the number of points of another customer. Instead, for example, the customer with the nickname “Kuma” designates the number of points within the range of the number of points “26” given to him (for example, “6”), and separates the designated number of points. The remaining number of points “20” (= “26” − “6”) may be registered as the number of points of the customer with the nickname “Kuma”.

(Payment processing)
FIG. 17 is a flowchart showing an example of the settlement process (step S4 in FIG. 13). The self-order terminal 1 displays a payment method selection screen P15 shown in FIG. 34 on the display 11 (S401). On the screen P15, the characters “Please select a payment method” and button images B151, B152 and B153 displaying “table settlement (collective)”, “table settlement (individual)” and “checkout settlement” are displayed. Has been. Here, the table settlement (collective) is a case where the customer uses the self-order terminal 1 arranged on the table where they eat and drink, not the cash register, as will be described later, and all of the customers are settled using electronic money. (Here, the two customers with the nicknames “Kuma” and “Hachi”) are settled in a lump sum. In addition, table settlement (individual) means that each of the nicknames “Kuma” and “Hachi” uses the electronic money using the self-order terminal 1 arranged on the table where they have eaten and paid for the menu they ordered. The case where payment is made. Further, the cashier settlement refers to the case where the cashier (cash, credit card, electronic money, etc.) is settled at the cash register in the store, not the electronic money settlement using the self-order terminal 1.

  The self-order terminal 1 determines whether or not the button image B153 is touched when the screen P15 is touched, that is, whether or not cash register settlement is selected (S402). When the self-order terminal 1 detects that the button image B153 is touched (YES in S402), the payment completion screen P19 shown in FIG. 38 is displayed on the display 11 (S408), and the payment process is terminated. On the screen P19, characters "Thank you very much for coming to the store" and "Waiting for coming again" are displayed. When the self-order terminal 1 displays the screen P19 on the display 11 and a predetermined time (for example, the time stored in advance in the storage unit 18) has elapsed, the self-order terminal 1 displays the screen P1 shown in FIG. Then, processing such as turning off the power of the self-order terminal 1 or putting it in the sleep state is executed. In addition, when the self-order terminal 1 displays the screen P19 on the display 11 and a predetermined time has elapsed, all or a part of the information stored in the database DB11 (for example, the self-order terminal 1 is placed on the table). If it is, the table number (see FIG. 10A) is not deleted) to prepare for an order from the next customer.

  Note that when the self-order terminal 1 detects that the button image B153 is touched (YES in S402), the self-order terminal 1 transmits information indicating that the cashier settlement is selected to the server 2. This information includes the table number (see FIG. 10A) read by the self-order terminal 1 from the database DB11. When the server 2 receives the information indicating that the cashier settlement received from the self-order terminal 1 is selected, the server 2 refers to the sales information database DB 22 based on the table number included in this information, and obtains the sales information of the corresponding table number. It transmits to the accounting terminal 4. When the customer who has selected cash register settlement moves to the cash register in the store and tells the table number, and the store clerk inputs the table number into the accounting terminal 4, the accounting terminal 4 charges the customer based on the sales information received from the server 2. The amount can be calculated and the customer can settle the food and drink bill.

  On the other hand, when the cashier payment is not selected (NO in S402), the self-order terminal 1 determines whether or not the collective payment is selected (S403). When the collective payment is not selected (NO in S403), that is, when the self-order terminal 1 detects that the button image B152 is touched, the individual payment process is executed (S404).

  Here, although not shown in FIG. 9, the self-order terminal 1 has a known electronic money processing means. The electronic money processing means communicates with the IC card when a mobile phone containing an IC card in which electronic money is stored is held over the touch panel 12, and performs settlement processing with the electronic money. Execute.

  The self-order terminal 1 can communicate with the IC card only when the electronic money processing means executes the individual settlement process (see FIG. 18) or the collective settlement process (see FIG. 19). Control is made so that payment processing by electronic money stored in the card is possible. That is, as in the case of controlling the above-described point registration reader 13 to a readable state and an unreadable state, the self-order terminal 1 displays electronic money processing means on a plurality of screens displayed on the display 11. Only when a part of the screen is displayed, control is performed so that communication with the IC card is possible. That is, the self-order terminal 1 can communicate with the IC card when the individual settlement screens P17 and P18 (see FIGS. 36 and 37) and the collective settlement screen P16 (see FIG. 35) are displayed on the display 11. When the individual payment process and the collective payment process are completed and the screen P19 shown in FIG. 38 is displayed on the display 11, the state is controlled so that communication with the IC card is impossible.

  Thus, the customer's mobile phone according to the present embodiment is portable with a storage means storing a user ID used for point registration and an IC card storing electronic money used for settlement. It is a storage medium.

  FIG. 18 is a flowchart illustrating an example of the individual settlement process (S404). The self-order terminal 1 controls the electronic money processing means so that it can communicate with the IC card (S501), and displays the individual settlement screen P17 shown in FIG. 36 on the display 11 (S502). On the screen P17, characters “Kuma's account is ¥ 2600” and “Please hold Mr. Kuma's mobile phone” and the image MP of the mobile phone are displayed.

    When the customer with the nickname “Kuma” holds the mobile phone over the display 11, the self-order terminal 1 transmits information indicating the individual settlement amount “¥ 2600” to the mobile phone (S 503). When the IC card executes the payment process and transmits the payment completion information to the self-order terminal 1, the self-order terminal 1 receives the payment completion information from the IC card (S504) and stores the payment completion information in the storage unit 18. (S505). The payment completion information is information necessary for a restaurant to charge an electronic money operating company or the like for a customer's usage fee settled with electronic money. For example, a user of electronic money (a restaurant's (Customer) and information including the amount of the usage fee. The payment completion information stored in the storage unit 18 is transmitted from the self-order terminal 1 to the server 2 and stored in the storage unit in the server 2, and when the restaurant charges an electronic money management company or the like at a later date. Used for

  Next, the self-order terminal 1 updates the order information (S506). That is, the self-order terminal 1 executes a so-called deletion process of the order information stored in the database DB11. Further, the self-order terminal 1 transmits request information for the deletion process of the deleted order information to the server 2, and the server 2 executes the deletion process of the order information stored in the order information database DB21. The self-order terminal 1 controls the electronic money processing means so that it cannot communicate with the IC card (S507), and ends the individual payment processing.

  Returning to FIG. After executing the individual payment process (S404), the self-order terminal 1 determines whether or not the full payment has been completed (S405). Whether or not the full payment has been completed is determined based on whether or not there is order information for which the order information (see FIG. 10D) stored in the database DB11 has not been deleted. Here, for example, when the settlement of the customer with the nickname “Kuma” has been completed and the settlement of the customer with the nickname “Hachi” has not been completed (NO in S405), the self-order terminal 1 again returns to FIG. The individual payment processing shown is executed, and the individual payment screen P18 shown in FIG. 37 is displayed on the display (S501, S502), and then the processing of steps S503 to S507 described above is executed.

  When the settlement of all the members has been completed (YES in S405), the self-order terminal 1 executes the process of step S407 described above and ends the settlement process.

  On the other hand, as a result of the determination (S403), when collective payment is selected (YES in S403), that is, the self-order terminal 1 detects that the button image B151 on the screen P15 shown in FIG. 34 is touched. Then, collective payment processing is executed (S406).

  FIG. 19 is a flowchart illustrating an example of the collective payment process (S406). The self-order terminal 1 controls the electronic money processing means to be communicable with the IC card (S601), and displays the collective payment screen P16 shown in FIG. 35 on the display 11 (S602). On the screen P16, the characters “Account (total) is ¥ 4700” “Hold the mobile phone for payment” and the image MP of the mobile phone are displayed. Next, the self-order terminal 1 executes the processes of steps S603, S604, S605, S606, and S607. The operation of the self-order terminal 1 in each process of steps SS603, S604, S605, S606, and S607 is the same as the operation of the self-order terminal 1 in each process of steps S503, S504, S505, S506, and S507 shown in FIG. is there. Next, the self-order terminal 1 executes the process of step S407 described above and ends the settlement process.

  According to the embodiment described above, the self-order terminal 1 can be used only when a part of the plurality of screens displayed on the display 11 is displayed on the display 11, that is, the portable storage medium 6. The reader 13 can be controlled to be readable only when it is necessary to read the user ID from. Similarly, the self-order terminal 1 controls the electronic money processing means to be communicable with the IC card built in the portable storage medium 6 only when communication for settlement by electronic money is required. be able to. Therefore, even when the portable storage medium 6 is held over the touch panel 12 when it is not necessary to read the user ID, the user ID is not read erroneously, and the self-order terminal 1 by reading the user ID etc. incorrectly. Can be prevented from malfunctioning.

  The embodiment described above is an example in which the reader 13 reads the user ID in the initial registration process and registers it in association with the nickname, and the order information is generated while specifying the nickname in the order registration process. It was. Instead of such an embodiment, for example, as described below, in the order registration process, whenever a customer orders a menu, the reader 13 is controlled so that the user ID can be read in order to identify the orderer. You may comprise a self-order terminal so that it may do. In the following, other embodiments will be described with a focus on differences from the previously described embodiments.

  FIG. 39 is a flowchart showing another embodiment of the self-order terminal according to the present invention. After executing the order registration process 2 (T2), the self-order terminal executes the point registration process (S3) and the settlement process (S4). The point registration process (S3) and the settlement process (S4) are the same as the point registration process (S3) and the settlement process (S4) of the embodiment described above shown in FIG. Further, in this embodiment, the initial registration process (S1) in the previous embodiment shown in FIG. 13 is not performed.

  FIG. 40 is a flowchart showing an example of order registration processing 2 (T2 in FIG. 39). When activated (T200), the self-order terminal executes steps S201, S202, S203, and S204 shown in FIG. During this time, the reader 13 is controlled so that it cannot be read. Next, when the self-order terminal detects the touch position on the menu screen and identifies the menu, the self-order terminal controls the reader 13 to be readable and displays a confirmation screen Q7 shown in FIG. On the screen Q7, characters such as “Pizza?” “Hold the mobile phone of the person who orders it” and the image MP of the mobile phone are displayed. When the customer holds the mobile phone over the image MP on the screen Q7, the reader 13 reads the user ID from the storage means built in the mobile phone (T2051), and the self-order terminal is controlled so that the reader 13 cannot read it. (T2052). The self-order terminal stores the order information in the database DB11 and transmits it to the server 2 (S206).

  Here, in this embodiment, it is assumed that the combination of the user ID and the nickname is stored in advance in the self-order system (for example, the storage unit of the server 2). That is, the customer performs user registration when visiting the store for the first time in the past, and at that time, the user ID stored in the storage unit built in his mobile phone and the nickname designated by the customer are self-ordering systems. Register with. Thereafter, when the customer visits the store, as shown in FIG. 40, when placing the mobile phone over the self-order terminal when placing an order, the self-order system uses the user ID read by the self-order terminal reader to change the nickname. Can be identified. As a result, in the process of step S206 shown in FIG. 40, order information in which the menu code and the nickname specified from the user ID are associated can be stored in the database DB11. Further, in the point registration process (S3) and the settlement process (S4) in FIG. 39, the screen displaying the nickname is displayed on the display 11 and the respective processes are executed as in the embodiment described above. it can.

(About points)
The points in the embodiments described so far are provided to the customer as the number of points having a monetary value calculated according to the price of the menu ordered by the customer operating the self-order terminal (food and drink price). It was. Here, the point in this invention should just be provided to a customer according to the operation content and operation result of a self-order terminal and a touch panel by a customer, for example, the operation result of the game performed on a self-order terminal ( It may be provided based on a game score, etc.) or a questionnaire response status. That is, for example, a computer program for a game runs on a self-order terminal, and a customer operates the self-order terminal (such as touching the display) while showing a video or an image displayed on the display of the self-order terminal. Entertain the game. After the game is over, the number of points is calculated according to the customer's game score and provided to the customer. Alternatively, a computer program for questionnaires operates on the self-order terminal, and allows the customer to operate the self-order terminal (touch the questionnaire answer options) while showing the questionnaire questions displayed on the display of the self-order terminal. To answer the questionnaire. After selecting the answer to the questionnaire, a predetermined number of points is provided to the customer.

  FIG. 42 is a flowchart illustrating another example of the operation method of the self-order terminal. After starting, the self-order terminal 1 executes an initial registration process (S1) similar to the flowchart shown in FIG. 13, and then executes a selection process (S11). The selection process is a process for causing a customer to select a process content to be operated on the self-order terminal 1, and the self-order terminal 1 displays a screen P <b> 20 shown in FIG. 43 on the display 11. On the screen P20, a button image B201 displaying “order” indicating processing contents selectable by the customer, a button image B202 displaying “game”, a button image B203 displaying “questionnaire”, A button image B204 displayed as "Accounting" is displayed. When the self-order terminal 1 detects that the button image B201 is touched, the self-order terminal 1 executes order registration processing (S2) similar to the flowchart shown in FIG. 13, and when it detects that the button image B202 is touched, the game processing ( When S21) is executed and it is detected that the button image B203 is touched, a questionnaire process (S22) is executed. The game process (S21) and the questionnaire process (S22) will be described later. When the self-order terminal 1 finishes executing the order registration process (S2), the game process (S21), and the questionnaire process (S22), it executes the selection process (S11) and displays the screen P20 on the display 11. . When it is detected that the button image B204 is touched, the self-order terminal 1 executes a point registration process (S3) and a settlement process (S4) similar to the flowchart shown in FIG.

  In this embodiment, when it is detected that the button image B64 on the screen P6 shown in FIG. 25 displayed in the order registration process (S2) is touched, the self-order terminal 1 displays the screen P20. The screen P6 is configured as described above.

(Game processing)
The game process (S21) will be described. When the self-order terminal 1 detects that the button B202 of the screen P20 is touched, the self-order terminal 1 displays a screen P21 shown in FIG. On the screen P21, there are characters “Please play the game?” “Please choose the one you want to play”, a button image B211 displaying “Kuma”, and a button image B212 displaying “Hachi”. It is displayed. When the self-order terminal 1 detects that any one of the button images B211 or B212 is touched, it operates the game computer program stored in the storage unit 18 and displays the game screen on the display 11. Let the customer play the game. FIG. 44 shows that the button image B211 has been touched, that is, the customer with the nickname “Kuma” plays a game.

  When the game is over, the self-order terminal 1 displays a screen P22 shown in FIG. On the screen P22, characters “Kuma-san's game result”, “The game score was 14117 points”, “The number of points acquired is 14 pt”, and a button image B221 are displayed. The number of points here is calculated by the self-order terminal 1 according to the game score and stored in the storage unit 18 in association with the user ID of the nickname “Hachi”. This number of points “14 pt” is given to the customer after the end of eating and drinking, for example, as in the embodiment described above. That is, for example, on the screen P10 shown in FIG. 29, the number of points “21pt” corresponding to the food and drink price of the nickname “Hachi” is displayed. In this embodiment, the number of points “21 pt” corresponding to the food and drink price is displayed. "And the total number of points" 35 pt "of the number of points" 14 pt "corresponding to the game score. The total number of points “35 pt” is calculated based on the information stored in the storage unit 18 by the self-order terminal 1.

  When the self-order terminal 1 detects that the button image B221 is touched, the self-order terminal 1 displays the screen P20 shown in FIG.

(Questionnaire processing)
The questionnaire process (S22) will be described. In the present invention, as described above, a predetermined number of points may be given to a customer who answers a questionnaire. In this embodiment, a coupon ticket is given to a customer who answers a questionnaire. The case of giving is described as an example.

  When detecting that the button image B203 on the screen P20 shown in FIG. 43 is touched, the self-order terminal 1 displays the screen P23 shown in FIG. On the screen P23, the characters “Survey?” “Please select who responds”, button image B231 displaying “Kuma”, and button image B232 displaying “Hachi” are displayed. Has been.

  When the self-order terminal 1 detects that one of the button images B231 or B232 on the screen P23 is touched, the self-order terminal 1 displays a screen P24 shown in FIG. Here, a case where the customer with the nickname “Hachi” conducts a questionnaire, that is, a case where the button image B232 on the screen P23 is touched will be described as an example. On the screen P24, characters such as “Hachi-san” and “What is your favorite menu in this shop?”, A button image B241 displaying “pizza”, a button image B242 displaying “sausage”, and the like are displayed. Has been. The customer with the nickname “Hachi” has touched the button image B242 to answer “sausage” to the question “What is your favorite menu in this store?” On the questionnaire displayed on the screen P24. Show.

  When the self-order terminal 1 detects that any of the button images displayed on the screen P24 is touched, the self-order terminal 1 displays a screen P25 shown in FIG. On the screen P25, “Hachi-san”, “Thank you for your cooperation in the questionnaire”, “Please choose your favorite coupon” and the button images B251, “Pizza 1” with “3% discount coupon” displayed The button image B252 displayed as “free ticket” is displayed. Here, the button image B252 is touched. When detecting that the button image B252 on the screen P25 is touched, the self-order terminal 1 displays a screen P26-1 shown in FIG. On screen P26-1, the words "I will give you a free coupon for one pizza" and "Please hold your mobile phone to register coupon information" and the image MP of the mobile phone are displayed. Has been. When the mobile phone is held over the touch panel 12 while the screen P26-1 is displayed on the display 11, the reader 13 reads the user ID from the mobile phone held over.

  In order to determine whether or not the read user ID is the user ID of the nickname “Hachi”, the self-order terminal 1 registers the nickname “Hachi” registered in the initial registration process (S1) and stored in the storage unit 18. ”(See FIG. 10C). When the self-order terminal 1 determines that the read user ID is the user ID of the nickname “Hachi” as a result of the comparison, the coupon ID that identifies the user ID of “Hachi” and “one pizza free ticket” Are transmitted to the server 2. When the server 2 receives the user ID of “Hachi” and the coupon ID of “one pizza free ticket” from the self-order terminal 1, the server 2 specifies the expiration date of the coupon (for example, calculated as a predetermined date after the received date). These user IDs, coupon IDs, and expiration dates are stored in the storage means in the server 2 in association with each other. Thereafter, the server 2 transmits the specified expiration date to the self-order terminal 1. Here, instead of the server 2 specifying the expiration date, the self-order terminal 1 may specify and notify the server 2 together with the user ID and coupon ID.

  When receiving the expiration date from the server 2, the self-order terminal 1 displays a screen P26-2 shown in FIG. On the screen P26-2, characters "Coupon information has been registered", "One pizza free ticket", and "Expiration date: December 31, 2010" are displayed. Note that the self-order terminal 1 displays the screen P20 shown in FIG. 43 on the display 11 after a predetermined time has elapsed since the screen P26-2 was displayed on the display 11, for example.

  In this way, the customer with the nickname “Hachi” can obtain a discount on the price of food and drink for one pizza at the time of this time or at the next time. That is, for example, when a customer with the nickname “Hachi” re-enters the store, when the user registers by holding his / her mobile phone over the self-order terminal 1 when entering the store, the self-order terminal 1 sends the read user ID to the server 2 Send to. The server 2 specifies the coupon ID stored in association with the user ID received from the self-order terminal 1, and transmits the specified coupon ID to the self-order terminal 1. When receiving the coupon ID from the server 2, the self-order terminal 1 displays, for example, a screen P27 shown in FIG. On the screen P27, "Thank you for visiting Hachi-san", "Coupon information is registered", "Please touch the coupon you want to use", and a button image with "One pizza free" B271, a button image B272 displayed as "free of shochu", and a button image B273 displayed as "to menu" are displayed.

  For example, when detecting that the button image B <b> 271 has been touched, the self-order terminal 1 transmits a coupon ID of “one pizza free ticket” to the server 2. The server 2 stores the received coupon ID, specifies the discount amount from the stored coupon ID, and calculates the settlement amount at the time of settlement. Further, when detecting that the button image B273 is touched, the self-order terminal 1 displays the screen P20 shown in FIG.

  Here, the self-order terminal 1 includes the screen P26− among the screen P23, the screen P24, the screen P25, the screen P26-1, the screen P26-2, and the screen P27 that are displayed on the display 11 during the questionnaire process (S22). Only while 1 is displayed, the reader 13 is controlled to be readable. That is, the reader 13 is controlled so that it cannot be read when the screen P23, the screen P24, and the screen P25 are displayed on the display 11, and when the screen P26-1 is displayed on the display 11. When the screen P26-2 and the screen P27 are displayed on the display 11, they are controlled to be unreadable. As described above, the self-order terminal 1 needs to read the user ID only when a part of the plurality of screens displayed on the display 11 is displayed on the display 11, that is, from the portable storage medium 6. The reader 13 can be controlled to be readable only when there is a signal. Therefore, even when the portable storage medium 6 is held over the touch panel 12 when it is not necessary to read the user ID, the user ID is not read erroneously, and the self-order terminal 1 by reading the user ID etc. incorrectly. Can be prevented from malfunctioning.

  In the embodiment described above, the server 2 stores the coupon information (user ID, coupon ID, expiration date), and the member touches his / her mobile phone on the self-order terminal 1 to obtain the coupon. The corresponding discount was available. Instead, for example, when a member's mobile phone is touched on the screen P26-1 shown in FIG. 49, a predetermined QR code is displayed on the display 11 of the self-order terminal 1, and the mobile phone is displayed to the member. You may make it read by using. In this case, when a member accesses a predetermined website based on the QR code, information on the predetermined coupon (contents of the coupon and expiration date, etc.) is posted, and the member stores this information on his mobile phone. Remember. The member can receive a discount service corresponding to the coupon by, for example, showing the information about the coupon stored in the mobile phone to the store clerk when visiting the store.

(Point transfer processing)
Next, point transfer processing executed by the self-order system will be described. The point transfer process is a part of points given to a point member (a person whose points are stored in the point information DB 23 of the server 2; simply referred to as “member”, hereinafter the same). Alternatively, it is a process for giving the whole point to another point member. Here, a case will be described as an example where the members nicknames “Kuma” and “Hachi” move part of “Kuma” points to “Hachi” when they visit the store.

  FIG. 52 is a schematic diagram showing an example of a screen displayed on the self-order terminal 1 in the point transfer process. On the screen P28, characters “Do you want to transfer points?” And “Yes” are displayed. The button image B281 and the button image B282 displayed as “No” are displayed. For example, the screen P28 displays a button image of “point transfer processing” in the screen displayed in the selection processing shown in FIG. 43, and when this button image is selected when a member visits the store, The self-order terminal 1 displays. When it is detected that the button image B281 on the screen P28 is touched, the self-order terminal 1 displays a screen P29 shown in FIG. On the other hand, when it is detected that the button image B282 is touched, the self-order terminal 1 ends the point transfer process and displays, for example, a screen for the selection process shown in FIG.

  On the screen P29, characters "Please hold the member's mobile phone to transfer points" and the image MP of the mobile phone are displayed. When the mobile phone having the nickname “Kuma” is held over the display 11 (touch panel 12) on which the screen P29 is displayed, the self-order terminal 1 reads the user ID from the mobile phone held up by the reader 13, and FIG. A display screen P30 is displayed on the display 11.

  On the screen P30, “I ’m Kumasan”, “Current point is 500pt”, “Please specify the number of points to give”, display field F301, button images B301 and B302, The displayed button image B303 is displayed. The nickname “Hachi” and the current point number “500” displayed on the screen P30 are acquired by the self-order terminal 1 inquiring of the server 2 based on the user ID read by the reader 13.

  The self-order terminal 1 increases the value displayed in the display field F301 within a range of 0 to 500 (the current number of points) when the button image B301 is touched, and decreases when the button image B302 is touched. To do. FIG. 55 shows a state where the value displayed in the display field F301 is changed to “100”. When detecting that the button image B303 is touched in this state, the self-order terminal 1 displays a screen P31 shown in FIG.

  On the screen P31, “The point of Kuma-san after the point transfer will be 400pt”, “Do you want to continue the point transfer”, button image B311 with “Yes” displayed, and “No” will be displayed Button image B312 is displayed. When the self-order terminal 1 detects that the button image B312 is touched, for example, the screen P30 shown in FIG. 55 or the point transfer process is stopped, and the selection process screen shown in FIG. Displayed on the display 11. On the other hand, when detecting that the button image B311 has been touched, the self-order terminal 1 displays a screen P32 shown in FIG.

  On the screen P32, characters "Please hold the mobile phone of the member who receives the point" and the image MP of the mobile phone are displayed. When the mobile phone with the nickname “Hachi” is held over the touch panel 12, the self-order terminal 1 reads the user ID from the mobile phone with the reader 13, and displays the screen P33 shown in FIG. On the screen P33, the words “Hachisan-san” “The current point is 50 pt” “The point after relocation will be 150 pt” “Do you want to relocate the point?” And “Yes” A displayed button image B331 and a button image B332 displayed as “No” are displayed. The nickname “Hachi” and the current point number “50” displayed on the screen P33 are acquired by the self-order terminal 1 inquiring of the server 2 based on the user ID read by the reader 13. Further, the number of points “150” after the transfer is the current number of points “50” acquired from the server 2 and the number of points “100” displayed in the display field F301 when the button image B303 on the screen P30 is touched. (The number of points and the user ID of the nickname “Hachi” are temporarily stored in the storage means of the self-order terminal 1 when the button image B303 is touched) and the calculation means of the self-order terminal 1 Use and add to calculate.

  When the self-order terminal 1 detects that the button image B332 is touched, for example, the screen P30 shown in FIG. 55 or the point transfer process is stopped, and the selection process screen shown in FIG. 43 is displayed, for example. Displayed on the display 11. On the other hand, when detecting that the button image B331 is touched, the self-order terminal 1 displays a screen P34 shown in FIG. On the screen P34, “The point has been transferred”, “The points after the transfer are as follows”, “Hachi-san 400pt”, “Kuma-san 150pt” and the button image B341 displayed as “End” Is displayed. When the self-order terminal 1 detects that the button image B341 is touched, the self-order terminal 1 ends the point transfer process and displays, for example, the screen P20 for the selection process shown in FIG.

  Further, when the self-order terminal 1 detects that the button image B331 is touched, the self-order terminal 1 subtracts “100” from the point of the member “Kuma” and adds “100” to the point of the member “Hachi”. The message, that is, the user IDs of the members “Kuma” and “Hachi” and the number of points “100” transferred from “Kuma” to “Hachi” are transmitted to the server 2. Upon receiving this message from the self-order terminal 1, the server 2 updates the points of the members “Kuma” and “Hachi” stored in the point information DB 23 to “400” and “150”, respectively.

  As described above, points can be transferred among multiple members by the point transfer process. For example, a member with a small number of points can receive points from a member with a large number of points and set a predetermined number of points. It is possible to increase the frequency of the member's point use, such as being able to use the corresponding service, and as a result, the customer can be locked in.

  In the point transfer process described above, the self-order terminal 1 controls the reader 13 to be readable only when the screen P29 and the screen 32 are displayed on the display 11, and other screens are displayed on the display 11. Is displayed, the reader 13 is controlled so that it cannot be read.

  Further, in the example of the point transfer process described above, the member of the nickname “Kuma” designates a part of the number of points “100” of the number of points “500” given to himself, and the remaining number of points “400”. (= “500” − “100”) is registered as the point number of the member of the nickname “Kuma”, and the designated point number “100” is registered as the point number of another member. Instead, for example, a customer with the nickname “Kuma” designates a part of the number of points “400” of the number of points “500” given to himself, and the remaining number of points “100” (= “500”). -"400") may be registered as another member's point number, and the designated point number "400" may be registered as the point number of the nickname "Kuma".

(Coupon processing)
Next, the coupon process which a self-order system performs is demonstrated. The coupon process is a process of providing a discount service for food and beverage charges to the point member based on the coupon given to the point member. Here, a case where a member “Kuma” acquires and uses a coupon will be described as an example.

  FIG. 60 is a schematic diagram showing an example of a screen displayed on the self-order terminal 1 in the coupon processing. On the screen P35, the characters “Please hold the mobile phone of the member who wants to obtain the coupon” The mobile phone image MP is displayed. For example, the screen P35 displays a button image of “coupon processing” on the screen displayed in the selection process shown in FIG. 43, and when this button image is selected when a member visits the store, the self-order The terminal 1 displays it. When the screen P35 is displayed and the mobile phone with the nickname “Kuma” is held over the touch panel 12, the reader 13 reads the user ID from the mobile phone. The self-order terminal 1 stores the user ID read by the reader 13 in the storage means in the self-order terminal 1 and displays a screen P36 shown in FIG. On the screen P36, the characters “Please select the coupon you wish to obtain”, the button image B361 displaying “10% off food and beverage”, and the button displaying “20% off food and beverage” are displayed. An image B362 is displayed.

  Thus, on the screen P36, a list of coupons that can be acquired by the operator of the self-order terminal 1 (the person who holds the mobile phone over the self-order terminal 1 on which the screen P35 is displayed) is displayed. The type of coupon displayed on the screen P36 may be configured such that the self-order terminal 1 selects from predetermined coupons according to the user ID read when the screen P35 is displayed. . That is, for example, a coupon that has already been acquired (a coupon that has been acquired by a member is stored in the storage means in the server 2 in association with the member ID of the member and a coupon ID that identifies the coupon) The self-order terminal 1 selects a coupon other than that and displays it on the screen P36.

  When it is detected that either the button image B361 or the button image B362 on the screen P36 is touched, the self-order terminal 1 displays a screen P37 shown in FIG. Here, the button image B362 is selected. On the screen P37, the text “Coupon that Mr. Kuma wants to acquire is 20% off for food and drink” and “Do you need to register your information to use the coupon?” , A button image B371 displaying “Yes” and a button image B372 displaying “No” are displayed. Here, the nickname “Kuma” displayed on the screen P 37 is acquired by the self-order terminal 1 inquiring of the server 2 based on the user ID read by the reader 13.

  When detecting that the button image B372 is touched, the self-order terminal 1 ends the coupon process, and displays, for example, a screen for the selection process shown in FIG. On the other hand, when it is detected that the button image B371 is touched, the self-order terminal 1 displays a screen P38 shown in FIG. On the screen P38, characters "Please register your email address", display area F381, button image B381 indicating "input completed", and button image B382 displaying "stop" And are displayed.

  When detecting that the button image B382 is touched, the self-order terminal 1 ends the coupon process, and displays a screen for the selection process shown in FIG. 43 on the display 11, for example. On the other hand, when it is detected that the button image B381 is touched, the self-order terminal 1 transmits the mail address displayed in the display field F381 to the server 2. Here, the e-mail address displayed in the display field F381 is displayed on the display 11, for example, as shown in the screen P3 in FIG. (Here, it is a member of the nickname “Kuma”). The server 2 stores the mail address received from the self-order terminal 1 in association with the user ID of the nickname “Kuma”, and uses it in a member information providing process, which will be described later.

  For example, the member of the nickname “Kuma” who acquired the coupon holds his / her mobile phone over the self-order terminal 1 on which the screen P39 shown in FIG. 64 is displayed, for example, before accounting after eating and drinking. On the screen P39, characters "Please hold the mobile phone of the member who wants to use the coupon" and the image MP of the mobile phone are displayed. When the mobile phone of the member with the nickname “Kuma” is held over, the self-order terminal 1 transmits the user ID read by the reader 13 to the server 2. The server 2 reads the coupon ID stored in association with the user ID received from the self-order terminal 1 from the storage means in the server 2 and transmits it to the self-order terminal 1. The self-order terminal 1 displays a screen P40 shown in FIG. 65 on the display 11 based on the coupon ID received from the server 2. On the screen P40, a letter “Please select a coupon to be used from coupons that Kuma can use”, a button image B401 displaying “20% off food and beverage”, and “Wine A button image B402 displayed as “1 present” is displayed. Here, it is assumed that the button image B401 is touched.

  When detecting that the button image B401 has been touched, the self-order terminal 1 displays a screen P41 shown in FIG. On the screen P41, characters "Coupon food and beverage charges are 20% off" and "I will discount food and beverage prices by 20% at the time of payment" and a button image B411 displayed as "Confirm" are displayed. In the subsequent settlement process, as described above, the settlement amount is calculated based on the order information, but the amount reduced by 20% from the calculated amount is settled in the settlement process by using the coupon. .

  As described above, in the coupon processing, for example, information (for example, e-mail address) of a member who wants to obtain a coupon may be collected and used for enclosing customers. In addition, when a customer who wants to obtain a coupon is a non-member, making the coupon available after member registration leads to the acquisition of the member.

  In the coupon process described above, the self-order terminal 1 controls the reader 13 to be readable only when the screen P35 and the screen 39 are displayed on the display 11, and the other screens are displayed on the display 11. When it is displayed, the reader 13 is controlled to be unreadable.

(Present processing)
Next, present processing executed by the self-order system will be described. The present process is a process for providing a present to a point member based on the personal information of the point member, past order history, or the like. Here, an example will be described in which a member visits a store on the birthday and the store provides the member with a birthday celebration for the member. It is assumed that the birthday of the member is acquired in advance from the member and stored in the server 2 and the self-order terminal 1 in association with the user ID of the member.

  When a member comes to the store and is guided to the table and holds the member's mobile phone over the self-order terminal 1 set on the table, the self-order terminal 1 reads the user ID from the mobile phone and reads the server 2 to send. The server 2 specifies the member's birthday based on the user ID received from the self-order terminal 1, and specifies that the member's visit date (today) is the member's birthday. Then, the server 2 displays a screen P42 shown in FIG. 67 on a terminal in the store (for example, the store clerk terminal 5 or a terminal (not shown) for the store manager to check the availability of the table in the store).

  On screen P42, “Kuma-san is coming to the third table with two people” “Today is Kuma-san ’s 42nd birthday” “Kuma-san ’s past order ranking” “Drink (1st place) ) The characters “glass wine (white)” and “food (1st place) sushi” and the button image B421 displaying “confirm” are displayed. Based on the user ID received from the self-order terminal 1, the server 2 stores the birthday of the nicknames “Kuma” and “42th” and the contents of the order ranking displayed on the screen P 42 in its storage means. It is the information specified based on the information.

  The store clerk who confirmed the screen P42, for example, can go to the third table and give a birthday greeting to the member. Further, for example, the store clerk can provide the member with a wine glass (white) as a present from the store based on the order information when the store visited in the past.

  As explained above, in present processing, stores that have introduced the self-order system may provide members with presents according to personal information registered by members, past order history of members, etc. It is possible to keep members in place. Also, for example, another visitor accompanied by a birthday member would like to become a member by experiencing (witnessing) the accompanying member receiving a birthday celebration from the store. As a result, the store can acquire or lock in members.

(Shareholder special treatment)
Next, a shareholder special benefit process executed by the self-order system will be described. The shareholder special treatment process is a process of giving points to the point members as shareholder special treatment. Here, a case where a member of the nickname “Kuma” who is a shareholder of both A Co. and B Co., Ltd. visits a store operated by A Co., Ltd. will be described as an example.

  Here, the points given to the member by the self-order system according to the present invention will be described. As described above, a predetermined point is given to the member according to the operation content of the self-order terminal 1 by the customer, for example, an order, a game, a questionnaire, or the like. The member can use the given points at, for example, a member store that has introduced the self-order system according to the present invention. Thus, the points that can be used in common by member stores are referred to as “common points” in the following description. On the other hand, some stores that have introduced the self-order system according to the present invention may desire to give their own points instead of common points. In this way, points that can be used only in a specific store or a specific store group are referred to as “unique points” in the following description.

  Note that the conditions for becoming a member of a store adopting a unique point are set uniquely by, for example, the owner company of the store introducing the self-order system. Therefore, as a condition for becoming a point member of a unique point, it may be required to be a shareholder of the owner company of the store, or may not be required to be a shareholder.

  68, 69, and 70 are schematic diagrams showing examples of points stored in the storage means in the server 2, FIG. 68 is an example of common points, FIG. 69 is an example of unique points of A Corporation, FIG. 70 is an example of a unique point of B Corporation. 68, 69, and 70, it is assumed that the nickname “Kuma” is the same person. When a member uses a common point store, for example, the user operates the self-order terminal 1 installed in the store using the user ID “ID1” stored in his mobile phone. On the other hand, when a member uses a store operated by A Co., Ltd., for example, the user ID “IDA1” stored in a portable storage medium lent by A Co., Ltd. is used to store the store. The self-order terminal 1 installed in is operated. Similarly, when a member uses a store operated by B Co., Ltd., for example, the user ID “IDB1” stored in a portable storage medium lent by B Co., Ltd. is used to store the store. The self-order terminal 1 installed in is operated. As described above, the server 2 identifies the common point and the unique point from the user ID received from the self-order terminal 1 and executes each process as described above.

  In FIG. 71, a member of the nickname “Kuma” visits a store operated by A Co., Ltd. and holds a portable storage medium lent from A Co. to the self-order terminal 1 arranged on the table. It is an example of a screen displayed on the self-order terminal 1 sometimes. On screen P43, “A shareholder Kuma-san” “Thank you very much for coming to the store” “We will give you a 50pt point to visit” “You can use it from this food and drink payment” , Please use "and a button image B431 displaying" Confirm ". The store visit points are unique points that the store grants only to shareholders. When the self-order terminal 1 detects that the button image B431 has been touched, for example, the self-order terminal 1 notifies the server 2 to that effect and displays a screen for selection processing shown in FIG. When the server 2 receives the notification from the self-order terminal 1, the store point 50pt is stored in association with the user ID “IDA1” of the nickname “Kuma” in the database shown in FIG. 69, for example. Update by adding to your own points.

  It is assumed that the member of the nickname “Kuma” is a shareholder of A Co., Ltd., for example, stored in the database shown in FIG. 69 in association with the user ID of this member. That is, the server 2 searches the database shown in FIG. 69 on the basis of the user ID “IDA1” received from the self-order terminal 1 and specifies that the member of this user ID is a shareholder. Is transmitted to the self-order terminal 1. The self-order terminal 1 receives a notification that the member is a shareholder from the server 2, and displays the screen P43 on the display 11.

  As explained above, the shareholder processing allows the owner of the store to provide a special service to the shareholder members among the point members, so that the frequency of use of the store by the shareholder can be increased, Expect long-term stock ownership.

(Information provision processing for members)
Next, the member information providing process executed by the self-order system will be described. The member information providing process is a process of distributing information to an information processing terminal such as a point member's mobile phone or receiving information from the member's mobile phone.

  FIG. 72 is a network configuration diagram showing another embodiment of the self-order system according to the present invention. The self-order system includes a self-order terminal 1, a server 2, a server 200, and a company terminal 400.

  The server 200 is a terminal used by the operating company of the self-order system for exchanging information with the store where the self-order system is introduced, and can communicate with the server 2, the company terminal 400, and the member's mobile phone 300 via a communication network. This is realized by a personal computer.

  In the embodiment described below, the self-order system may be configured such that the server 2 stores a part of the information stored in the server 200. That is, for example, the server 200 transfers information received from an external information processing apparatus (self-order terminal 1, mobile phone 300, company terminal 400, etc.) to the server 2 for storage, or is stored in the server 2 May be acquired from the server 2 and transferred to an external information processing apparatus. Further, in the embodiment described above or the embodiment described below, the self-order system may be configured such that the server 200 stores a part of the information stored in the server 2. That is, for example, the server 2 transfers the information received from the external information processing apparatus to the server 200 and stores it, or acquires the information stored in the server 200 from the server 200 and stores it in the external information processing apparatus. You may make it forward.

  The company terminal 400 is a terminal used by a company that wants to exchange information (providing information or collecting information) with a customer who visits a store where the self-order system is installed through a self-order system operating company. It is realized by a personal computer or the like that can communicate with the network 200 via a communication network. Note that the company using the server 400 may be the owner company of the store where the self-order system is introduced.

  The self-order system operating company exchanges information with the mobile phone 300 using the server 200, so that the information provided by the company using the company terminal 400, the usage status of the members at the store where the self-order system is introduced, etc. It is possible to provide appropriate information to members.

  FIG. 73 is a schematic diagram illustrating an example of a screen that is transmitted from the server 200 to the mobile phone 300 and displayed on the display of the mobile phone 300. On the screen K1, characters “Please select the desired menu” and 1. To 11. Menus that can be selected are displayed.

  When the member selects “1. Point display” (for example, clicks with the input means of the mobile phone 300 not shown), the mobile phone 300 receives the user ID (for the distribution request of the number of points given to the member). For example, as described above, information unique to the mobile phone 300 stored in the memory in the mobile phone 300 is transmitted to the server 200. The server 200 transfers the user ID received from the mobile phone 300 to the server 2, receives the number of points given to this member from the server 2, and transfers it to the mobile phone 300.

  When the member selects “2. Mobile site registration”, the mobile phone 300 executes a process of registering the WEB page operating on the server 200 as favorite information in the mobile phone 300.

  When the member selects “3. Easy login”, the mobile phone 300 is stored in the mobile phone 300 so that the user ID and password of the member for access authentication to the WEB page provided by the server 200 can be easily input. The process to memorize is executed.

  When the member selects “4. Change mobile model”, the mobile phone 300 transmits the user ID before the model change and the user ID after the model change to the server 200. The server 200 transfers the old and new user IDs received from the mobile phone 300 to the server 2 in order to update the user ID stored in the server 2. When the server 2 receives the new and old user IDs from the server 200, the server 2 updates the old user ID stored in the server 2 with the new user ID.

  When a member (actually a member who will become a member in the future) selects “5. New user registration”, the mobile phone 300 transmits a user ID to the server 200. The server 200 displays a nickname designation screen on the mobile phone 300 and transfers the user ID and nickname received from the mobile phone 300 to the server 2. The server 2 stores the user ID and nickname received from the server 200 in the storage unit in association with each other. Thereafter, the points given to the member who operated the self-order terminal 1 are stored in association with the user ID of the member stored in the server 2 as described above.

  When the member selects “6. Exchange product list”, the mobile phone 300 transmits a user ID to the server 200 for exchange with a product corresponding to the point. The server 200 transfers the received user ID to the server 2 and acquires the number of points given to this member. The server 200 stores the number of points and exchange products in association with each other, and the server 200 transmits a list of exchange products according to the number of points received from the server 2 to the mobile phone 300. By browsing the list, the member can confirm the products that can be exchanged at the point given at the present time, and transmits a request for exchange with the desired product to the server 200. When server 200 receives the exchange request from mobile phone 300, server 200 transmits the number of points corresponding to the exchanged product to server 2. The server 2 updates the number of points stored in the server 2 by subtracting the number of points corresponding to the exchanged product received from the server 200. The server 200 notifies the operator of the server 200 which member has requested replacement of which product. Upon receiving the notification, the operator of the server 200 performs paperwork to deliver the product requested for replacement to the member.

  When the member selects “7. Change attribute information”, the mobile phone 300 transmits a user ID to the server 200 to change the attribute information of the member. The server 200 transfers the user ID received from the mobile phone 300 to the server 2, and receives attribute information such as a member nickname stored in the server 2 in association with the user ID from the server 2. The server 200 displays a screen displaying the attribute information received from the server 2 on the mobile phone 300, and receives from the mobile phone 300 the attribute that the member wants to change and information after the change (for example, a new nickname). The server 200 transfers the information received from the mobile phone 300 to the server 2, and the server 2 stores the new attribute information received from the server 200 (updates the old attribute information with the new attribute information).

  When the member selects “8. Mail magazine distribution”, the mobile phone 300 transmits a user ID to the server 200 for a mail magazine distribution request. The server 200 transfers the user ID received from the mobile phone 300 to the server 2, and acquires the mail address registered by the member stored in the server 2 in association with the user ID from the server 2. The server 200 distributes, for example, a mail magazine in which advertisement information received from the company terminal 400 is posted to the acquired mail address.

  When the member selects “9. Event / discount information”, the mobile phone 300 transmits a user ID to the server 200 in order to request distribution of information related to an event or the like held by a store where the self-order system is introduced. Based on the user ID received from the mobile phone 300, the server 200 checks whether or not event information that can be distributed is stored in the storage means of the server 200, and if there is information that can be distributed, the mobile phone 300 Send to. By browsing the information transmitted from the server 200, the member can obtain information such as an event scheduled at a store used by the member.

  When the member selects “10. Store search”, the mobile phone 300 transmits a user ID to the server 200 in order to request distribution of information on the store where the self-order system is introduced. Based on the user ID received from the mobile phone 300, the server 200 transmits information on the introduction store stored in the server 200 to the mobile phone 300. By browsing the information received from the server 200, the member can search for stores or the like that can use points or earn points.

  When the member selects “11. Other”, the above-mentioned 1. To 10. In order to obtain information other than (for example, allergen information described later), the mobile phone 300 transmits a user ID to the server 200.

(Advertising process)
Next, the advertisement placement process executed by the self-order system will be described. The advertisement placement process is a process for displaying an advertisement on the display 11 of the self-order terminal 1 and allowing the operator of the self-order terminal 1 to browse the advertisement. Here, the advertisement displayed on the self-order terminal 1 is content (moving image or still image) transmitted from the company terminal 400 to the server 200, and is stored in the self-order terminal 1 via the server 200 and the server 2. It is assumed that it is stored in the means.

  FIG. 74 is an example of a screen displayed on the self-order terminal 1 in the advertisement placement process. On the screen P44, a character image “Do you want to display an advertisement?” And a button image displaying “Yes” are displayed. B441 and a button image B442 displaying “No” are displayed. The screen P44 is displayed on the display 11 by the self-order terminal 1 when the self-order terminal 1 has not been operated for a predetermined time (for example, when a menu is ordered and waiting for serving or being served and being eaten or eaten). When detecting that the button image B442 is touched, the self-order terminal 1 displays, for example, a screen for the selection process shown in FIG. On the other hand, when it is detected that the button image B441 is touched, the self-order terminal 1 displays a screen P45 shown in FIG.

  On the screen P45, characters “Please select the advertisement you wish to view”, a button image B451 displaying “New Mobile ABC”, and a button image B452 displaying “New Cosmetic DEF” are displayed. It is displayed. The characters displayed on the button images B451 and B452 are displayed using information (title of advertisement content) received by the self-order terminal 1 together with the advertisement content from the server 2 in advance. Here, it is assumed that the button image B451 is touched. When detecting that the button image B451 has been touched, the self-order terminal 1 displays a screen P46 on which the advertising content shown in FIG. On the screen P46, the characters “New Mobile ABC October 2010 Start of Sale”, product image (video or still image) NMP, “Do you want to answer the questionnaire?”, And “Yes” are displayed. A button image B461 and a button image B462 displaying “No” are displayed. When it is detected that the button image B462 is touched, the self-order terminal 1 ends the advertisement posting process and displays, for example, a screen for the selection process shown in FIG. On the other hand, when detecting that the button image B461 is detected, the self-order terminal 1 displays a screen P47 shown in FIG.

  In addition, as a display method of advertisement content, instead of the method of determining whether or not the operator displays as shown in FIGS. 74 and 75, for example, when the self-order terminal 1 is not operated for a predetermined time In addition, the content may be automatically reproduced in the order of the predetermined advertisement content without the operator's operation. In this case, for example, short trailer contents of a plurality of advertisement contents are sequentially reproduced and displayed on the display 11. When a customer who has seen a trailer of the advertising content displayed on the display 11 touches a predetermined location on the display 11 (for example, a button image displayed as “Please touch here for details”), The self-order terminal 1 detecting this reproduces the main part of the advertising content. When the reproduction of the main part is completed, the self-order terminal 1 reproduces the continuation of the trailer of the advertising content. When the self-order terminal 1 detects that a predetermined location on the display 11 (for example, a button image displayed as “Return to menu”) is touched during playback of the trailer or main part of the advertisement content, the advertisement content Is stopped and, for example, the screen P20 shown in FIG.

  On the screen P47, the characters “questionnaire (new mobile phone ABC)”, the characters “Q1. Do you want to buy this product?”, “Yes” button image B471, “No” The displayed button image B472, the characters “Q2 ....?”, The button image B473 displayed as “Yes”, and the button image B474 displayed as “No” are displayed. On the screen P47, two questions about the product related to the advertisement posted on the screen P46 are posted. The member answers each question of the questionnaire by touching the “Yes” or “No” button image. These question and answer options are stored in advance in the storage unit of the self-order terminal 1 together with the advertising content from the company terminal 400 via the server 200 and the server 2. The storage means of the self-order terminal 1 stores, for each advertisement, the advertisement content, the title of the advertisement content, the questionnaire question, the answer options for each question, etc., in association with the advertisement ID that identifies the advertisement. .

  When the member answers the questionnaire, the self-order terminal 1 transmits an answer to the questionnaire corresponding to the touched button image together with the advertisement ID to the server 2. The server 2 receives the advertisement ID and answer received from the self-order terminal 1 and stores them in the storage means in the server 2. The self-order terminal 1 that has transmitted the advertisement ID and the like to the server 2 displays a screen P48 shown in FIG. On the screen P48, characters "Thank you for your cooperation in the questionnaire", "I will give you 50pt" and "Please hold your mobile phone" and the image MP of the mobile phone are displayed. When a member who answers the questionnaire holds his / her mobile phone over the display 11 on which the screen P48 is displayed, the reader 13 reads the user ID from the mobile phone, and the self-order terminal 1 uses the user ID read by the reader 13 as a server. 2 to send. The server 2 adds 50 to the number of points stored in the server 2 in association with the user ID received from the self-order terminal 1 and updates it. The number of points “50” displayed on the screen P48 is set for each advertising content displayed on the screen P46. For example, a company using the corporate terminal 400 as an advertiser registers (server) And is stored in the self-order terminal 1 in association with the advertisement ID via the server 200 and the server 2.

  As described above, the advertisement posting process allows members visiting the store to browse the advertisement displayed on the self-order terminal 1 during eating and drinking, and to answer a questionnaire related to the advertisement. Can be granted. As a result, the advertiser can browse the advertisement selected by the member at a timing desired by the member, and can collect questionnaire responses by a simple operation by simply touching the self-order terminal 1. Therefore, advertisers can implement effective marketing strategies, such as distributing questionnaires and conducting surveys based on the customer base of self-order system member stores and store locations, etc. Can be adopted.

  In the advertisement posting process described above, the self-order terminal 1 controls the reader 13 to be in a readable state only when the screen P48 is displayed on the display 11, and other screens are displayed on the display 11. If it is, the reader 13 is controlled so that it cannot be read.

  Here, in the advertisement posting process described above, the questionnaire responses are collected from the members after the advertisement content is displayed. Instead, for example, the corporate terminal 400 is displayed in advance without displaying the advertisement content. The questionnaire questions and answer options received by the server 200 may be displayed on the self-order terminal 1 to collect the answers. In this case, for example, when the self-order terminal 1 has not been operated for a predetermined time, a screen displaying a list of questionnaires is displayed on the display 11, and a member who is eating or drinking is allowed to select a desired questionnaire. It is better to let them answer. Information processing of the self-order terminal 1 and the server 2 such as a method of transmitting a response to the questionnaire to the server 2 and giving points to the replied member is the same as the advertisement posting process described above.

  In the embodiment described above, the advertisement content and the questionnaire questions are stored in advance in the storage means in the self-order terminal 1, but instead of this, for example, FIG. The self-order terminal 1 may be configured to download advertising content and the like from the server 2 when the screen P46 shown and the screen P47 shown in FIG. 77 are displayed.

(Allergen information provision processing)
Next, the allergen information provision process executed by the self-order system will be described. The allergen information providing process is a process of providing information related to an allergen of the point member to the point member. Here, a case will be described as an example where a member with the nickname “Kuma” developed eczema after eating at a store where the self-order system was introduced three days ago. In the following description, allergy information is information indicating when and what symptoms have developed.

  FIG. 79 is an example of a screen displayed on the display of the mobile phone 300 with the nickname “Kuma” in the allergen information provision process. The screen K21 displays “Kuma-san, allergy information registration” “When, Characters "What symptoms were there?", Display fields F21 and F22, and a pull-down button image PM are displayed. The screen K21 is displayed after the member accesses the server 200 from the mobile phone 300, transmits a user ID, and logs in when the member wants to register symptoms. The member operates the input means (button or the like) of the mobile phone 300 or the button image PM to input that the eczema has developed three days ago on the screen K21 and transmits it to the server 200. When the server 200 receives the information input on the screen K21 from the mobile phone 300, the server 200 transmits a user ID to the server 2 and acquires order information (past purchase history) stored in association with the user ID. At the same time, the information received from the mobile phone 300 is stored in the storage means in the server 200.

  Thereafter, the server 200 displays a screen K22 shown in FIG. On screen K22, the words “Allergic information received”, “I have eaten sushi at a restaurant xxx”, “I have had ecstasy with 鯖 in the past” and “Beware of 鯖 in the future!” Are displayed. ing. The name of the restaurant “xxx” displayed on the screen K22, the menu “sushi sushi” eaten there, the fact that eczema has occurred in the past, and that the persimmon is an allergen candidate, etc. are shown in FIGS. 81 to 84. It is displayed based on the information shown in.

  FIG. 81 is information showing an example of a past purchase history of a registrant of allergy information acquired and stored by the server 200 from the server 2, and is associated with the user ID of the registrant of allergy information in relation to the use date and the use place. Indicates that the ordered product is included. FIG. 82 is information indicating an example of information received from the mobile phone 300 by the server 200. The information is received from the mobile phone 300 and stored (registered) in association with the user ID of the registrant of allergy information. Shows that day and symptoms are included. That is, in FIG. 82, allergy information registered so far by the allergy information registrant is stored.

  FIG. 83 shows an example of information stored in the storage means in the server 200 in advance before registering allergy information. The product shown in FIG. 81 (that is, the menu provided at the store where the self-order system is introduced) ) Is information on the material included in the product. FIG. 84 is an example of information stored in advance in the storage means in the server 200 before the allergy information is registered. For each symptom in FIG. 82 (that is, a symptom that a member can input on the screen K21). Information on possible candidates for allergens.

  FIG. 85 shows an example of the order screen displayed on the self-order terminal 1 operated by the member when the member with the nickname “Kuma” visits the store where the self-order system is introduced after viewing the screen K22. FIG. On the screen P49, the text “Please touch the menu image”, the sashimi image B491 of the shark, the sashimi image B492 of the shark, and the sashimi image B493 of the shark are displayed. Here, when the member touches the sashimi image B491 of the salmon, the self-order terminal 1 displays a screen P50 shown in FIG.

  On the screen P50, the text “Currently selected 鯖 is included”, “Do you want to order Kuma-san?”, Button image B501 displaying “Yes”, and “No” are displayed. The button image B502 displayed is displayed. The screen P50 is displayed because the allergy information registered by the member of the nickname “Kuma” input from the screen K21 shown in FIG. 79 and received by the server 200, the allergy information registered by the same member in the past, and the order history. This is because the self-order system identifies “鯖” as an allergen candidate of this member, and the server 2 has registered the allergen candidate “鯖” in association with the user ID of this member. Therefore, when order information is received from the self-order terminal 1 together with the user ID of the member after that, if there is an allergen candidate of the member registered in the material of the ordered product, an alert is issued. Therefore, in response to the notification from the server 2, the self-order terminal 1 displays the screen P50.

  When it is detected that the button image B501 is touched, the self-order terminal 1 retransmits the “sashimi of salmon” selected on the screen P49 to the server 2 as order information, and the server 2 registers it as order information. On the other hand, when it is detected that the button image B502 is touched, the self-order terminal 1 treats the “sashimi of salmon” selected on the screen P49 as canceled, and the server 2 does not register it as order information.

  FIG. 87 is an example of another screen displayed on the self-order terminal 1 in the allergen information provision process. On screen P51, “Thank you for coming to Kuma-san,” “Do you want to remove products that use Kuma-san's allergen from the menu?”, Button image B511 with “Yes” displayed, and “No "Is displayed as a button image B512. The screen P51 is displayed by the self-order terminal 1 when, for example, a member with the nickname “Kuma” holds his own mobile phone over the self-order terminal 1 for customer registration when visiting the store. That is, when the user ID read by the self-order terminal 1 is transmitted to the server 2, the server 2 specifies that the allergen candidate is stored in the server 2 in association with the user ID received from the self-order terminal 1, This is notified to the self-order terminal 1. The self-order terminal 1 receives the notification from the server 2 and displays the screen P51.

  When detecting that the button image B512 is touched, the self-order terminal 1 displays a screen on which a menu using allergen candidates is also displayed, for example, a screen P49. On the other hand, when detecting that the button image B511 is touched, the self-order terminal 1 displays a screen in which the menu using the allergen candidates is deleted, for example, a screen P52 shown in FIG. On the screen P52, the button image B491 of “Sashimi of shark” displayed on the screen P49 is not displayed. The screen P52 is generated and displayed by the self-order terminal 1 after detecting that the button image B501 is touched.

  As described above, according to the allergen information provision process, when a member who eats or drinks at a store where the self-order system is introduced has a poor physical condition, the member is registered in the self-order system as allergy information. The self-order system can identify the member's allergen candidates based on past order information, allergy information registered in the past, and the like, and notify the member. In addition, when a member with an allergen candidate specified uses a store where a self-order system is introduced, selection of a menu including the allergen candidate can be restricted, and the member can be alerted. .

  In addition to the single material, the allergen candidate may include, for example, restrictions on eating of a plurality of foods and materials. That is, in order to limit the onset of the same allergy in the case where there is a poor physical condition due to a combination of menus that have been eaten or consumed in the past, information for alerting is provided to the member.

(Other information provision processing)
In addition to the information described so far, information provided to the member by the self-order system according to the present invention will be described below. In addition, the information provided to a member shall be memorize | stored beforehand in the self-order system (server 2 or the self-order terminal 1).

[Recommended product information]
When a member visits the store, products recommended to the member among products that the store can provide may be displayed on the self-order terminal 1. Recommended products are, for example, a menu using fresh ingredients received on the day, a menu tailored to the member's preference based on the member's past order information, and the like.

[store information]
When a member visits the store, information on a store where another self-order system is installed in the vicinity of the store may be displayed on the self-order terminal 1. That is, for example, when a member is visiting a tavern, information on a karaoke shop near the tavern is displayed on the self-order terminal 1 of the tavern. The member can refer to the information of the karaoke shop displayed on the self-order terminal 1 when going to the karaoke shop after leaving the pub.

(Image display processing)
Next, image display processing executed by the self-order system will be described. The image display process is a process for causing the self-order terminal 1 to display an image (still image or moving image) possessed by the operator operating the self-order terminal 1 at the time of operation. Here, the self-order terminal 1 is installed in a restaurant, and a visitor displays a still image stored in a memory card built in his / her mobile phone on the self-order terminal 1 so that the companions An example of the case of appreciation will be described.

  FIG. 89 is a schematic diagram showing an example of a screen displayed on the self-order terminal 1 in the image display processing. The screen P53 includes characters “Do you want to display your image?” And “Yes” "Button image B531 and" No "button image B532 are displayed. The screen P53 displays, for example, a button image of “image display process” on the screen displayed in the selection process shown in FIG. 43, and when this button image is selected by the member, the self-order terminal 1 Is displayed. When detecting that the button image B531 is touched, the self-order terminal 1 displays a screen P54 shown in FIG. On the other hand, when it is detected that the button image B532 is touched, the self-order terminal 1 ends the image display process and displays, for example, the screen for the selection process shown in FIG.

  On the screen P54, characters "Please insert the medium storing the image into the cartridge of this machine" are displayed. After the customer confirms the screen P54, the customer takes out an image storage medium built in his mobile phone, for example, an SD (Secure Digital) memory card from the mobile phone, and the SD memory provided in the self-order terminal 1 Insert into card cartridge. When detecting the insertion of the SD memory card, the self-order terminal 1 displays a screen P55 shown in FIG. On the screen P55, characters “Please select an image to display” and thumbnail images G551, G552, and G553 of image data stored in the inserted SD memory card are displayed.

  Instead of the configuration in which the image storage medium built in the mobile phone is inserted into the self-order terminal 1, for example, the self-order terminal 1 has a wireless communication function such as infrared communication or Bluetooth (registered trademark). A configuration may be adopted in which image data stored in a mobile phone possessed by a customer is received by wireless communication.

  When the self-order terminal 1 detects that any one of the thumbnail images G551, G552, and G553 is touched, it displays the touched thumbnail image on the display 11 in the normal size. FIG. 91 shows a state where the thumbnail image G551 displayed on the screen P55 is touched, and FIG. 92 shows a normal-size image G561 of the thumbnail image G551 touched on the screen P55 (four people are shown). An example of the screen P56 on which a photograph image) is displayed is shown. When the self-order terminal 1 detects that the button image B561 displayed as “return” on the screen P56 is touched, for example, the self-order terminal 1 displays the screen P55 on the display 11 and prompts the user to select another image.

  In the self-order terminal 1, a computer program for realizing the image display process as described above is operating. Here, for example, means for editing the image G561 displayed on the screen P56 shown in FIG. 92 (button images displayed in the screen P56, input means provided in the self-order terminal 1, etc.) are given to the store visitor. You may make it provide. That is, for example, using this editing means, the customer adds a comment to the image G561 displayed on the screen P56. For example, the self-order terminal 1 stores an edited image (edited image) in a storage unit in the self-order terminal 1, and stores (copies) the edited image in an image storage unit inserted in the self-order terminal. ). In this case, for example, after the image stored in the mobile phone of the customer is edited by the self-order terminal 1, the edited image is owned by the customer's own mobile phone or the accompanying customer of the customer. You can browse with your mobile phone.

  Next, another example of image display processing will be described. In the example described above, an image stored in an image storage medium built in a mobile phone held by a customer is displayed on a self-order terminal operated by the customer. In another example described below, as shown in FIG. 93, an image stored in the image storage medium GB inserted in the self-order terminal 1 (a) operated by the customer is transferred to another self-order terminal 1. (B) is displayed. FIG. 93 shows a case where the self-order terminal 1 (a) and the self-order terminal 1 (b) communicate via the server 2 (transmit an image stored in the image storage medium GB). However, instead of this, for example, the self-order terminal 1 (a) and the self-order terminal 1 (b) may directly communicate with each other without using the server 2.

  FIG. 94 is a schematic diagram showing an example of a screen displayed on the self-order terminal 1 (a). On the screen P57, the characters “Please select an image to display” and thumbnail images G551, G552, and G553, the characters “Please select the image destination table”, the pull-down menu image G571, A button image B572 displayed as “Send” is displayed. The thumbnail images G551, G552, and G553 are the same as those displayed on the screen P55 of FIG. 91, and are displayed based on the images stored in the image storage medium GB.

  Here, “3” in the upper left corner of the screen P57 indicates the number of the table on which the self-order terminal 1 displaying the screen P57 is installed. That is, for example, when the self-order terminal 1 is placed on a table installed in each table in the store, the table number set in advance and stored in the table is read and displayed on the display 11. The read table number is displayed on each screen so that the operator can visually recognize it. The operator (customer) can grasp the table number of the table on which the operator is seated from the number displayed on the screen displayed on the display 11. So, for example, if a large group of customers come to a table and are seated in multiple tables, sharing the number of each table with the members of the group allows other members of the group to sit down. The table number can be grasped. It is assumed that the self-order terminals 1 (a) and 1 (b) are operated on the tables with table numbers “3” and “5”, respectively.

  A visitor of the table with the table number “3” inserts the image storage medium GB built in his / her mobile phone into the self-order terminal 1 (a), touches the thumbnail image G551 displayed on the screen P57, and The pull-down menu image B571 is touched to specify the destination table number “5”, and the button image B572 is touched. When the self-order terminal 1 detects that the button image B572 is touched, the image data stored in the image storage medium GB corresponding to the thumbnail image G551 designated on the screen P57 is stored in the table having the table number “5”. Preparation for transmission to the self-order terminal 1 (b) operated in step 1 is started.

  FIG. 95 is a schematic diagram showing an example of a screen displayed on the display 11 of the self-order terminal 1 (b). On the screen P58, the characters “Image has arrived from table No. 3”, “Do you want to display it”, button image B581 displaying “Yes”, and button image B582 displaying “No” are displayed. Is displayed. Here, the self-order terminal 1 (a) that has detected that the button image B572 on the screen P57 has been touched is set to the server 2 with the table number “3” of the table in which the self-order terminal 1 (a) is operated. Then, the image data stored in the image storage medium GB corresponding to the thumbnail image G551 designated on the screen P57 and the table number “5” are transmitted. The server 2 that has received the information transmits the table numbers “3” and “5” of the self-order terminal 1 (a) and the image data to the self-order terminal 1 (b). When receiving these pieces of information from the server 2, the self-order terminal 1 (b) displays the screen P58 on the display of the self-order terminal 1 (b).

  When the self-order terminal 1 (b) detects that the button image B581 on the screen P58 is touched, the self-order terminal 1 (b) displays a screen corresponding to the screen P56 shown in FIG. 92 on the display of the self-order terminal 1 (b). On the other hand, when the self-order terminal 1 (b) detects that the button image B582 on the screen P58 is touched, the self-order terminal 1 (b) sends information indicating that (not desired to be displayed) to the self-order terminal 1 ( The self-order terminal 1 (a) displays that fact on the self-order terminal 1 (a).

  The customer who operates the self-order terminal 1 (b) edits the image displayed on the self-order terminal 1 (b) by touching the button image B581 on the screen P58 by the above-described editing means. The processed image may be transmitted from the self-order terminal 1 (b) to the self-order terminal 1 (a) via the server 2 and displayed on the display of the self-order terminal 1 (a). .

(Bottle keep processing)
Next, bottle keep processing executed by the self-order system will be described. The bottle keeping process is a so-called bottle that is provided when a bottled drink ordered by a customer at the store is stored in the store for a predetermined period of time until the bottle is empty, and is revisited within the predetermined period. This is a process for realizing a keep service. The bottle keeping process includes a bottle search process, a bottle keep information erasing process, and an expired bottle disposal process, which will be described later.

  Here, bottle keep information used in the bottle keep process will be described. FIG. 96 is a schematic diagram showing an example of an order screen displayed on the display 11 of the self-order terminal 1 as in the screen shown in FIG. On the screen P59, characters "Please touch the menu image" and a shochu A image B591, a shochu B image B592, and a shochu C image B593 are displayed.

  FIG. 96 shows a state in which the image B591 is touched. When the self-order terminal 1 detects that the image B591 is touched, the self-order terminal 1 displays a screen P60 shown in FIG. On the screen P60, characters "Shochu A?" "Do you want to keep the bottle?", A button image B601 displaying "Yes" and a button image B602 displaying "No" are displayed. . When detecting that the button image B601 has been touched, the self-order terminal 1 generates the above-described order information and notifies the server 2 and displays the screen P61 of FIG. On the screen P61, characters “bottle keep” and “please wait for the tag to be attached to the bottle” are displayed. On the other hand, when it is detected that the button image B602 is touched, the self-order terminal 1 generates the above-described order information and notifies the server 2 of it.

  The store clerk carries the bottle of the ordered product “Shochu A” and the tag attached to the bottle to the table on which the self-order terminal 1 displayed on the screen P61 is operated. (For example, a part of the screen P61 is touched). As a result, the self-order terminal 1 displays a screen P62 shown in FIG. On the screen P62, characters "Please hold the tag" and an image TG simulating the tag are displayed. When the clerk carries the tag carried near the image TG on the screen P62, the self-order terminal 1 reads the tag ID stored in the storage unit in the held tag, and the storage unit in the self-order terminal 1 18 is temporarily stored. The tag ID is information for the self-order system to identify each tag, and is stored in advance in a storage unit in the tag using a predetermined means.

  When reading the tag ID from the tag, the self-order terminal 1 displays a screen P63 of FIG. On the screen P63, characters “Please hold your mobile phone holding the bottle” and the image MP of the mobile phone are displayed. When the customer who operates the self-order terminal 1 holds the mobile phone that he / she owns in the vicinity of the image MP, as described above, the self-order terminal 1 receives the user ID from the held mobile phone. Is read. The self-order terminal 1 reads the read user ID first and transmits it to the server 2 together with the tag ID temporarily stored in the storage unit 18 and displays the screen P64 of FIG. On the screen P64, characters “Kuma's bottle shochu A will be taken for 6 months from today” and a button image B641 with “Confirm” are displayed. The information “Kuma” and “shochu A” displayed on the screen P64 is information specified by the server 2 based on the order information received from the self-order terminal 1 and notified to the self-order terminal 1.

  The clerk carrying the bottle and the tag attaches the tag to the bottle after confirming that the screen P64 is displayed on the display 11. As an aspect of attaching the tag to the bottle, for example, a string is passed through the tag, and the string is hung from the neck portion of the bottle. A visitor drinks a beverage in a bottle with a tag, and if the beverage remains in the bottle, he / she keeps the bottle in the store until the next visit.

  The server 2 associates the user ID and the tag ID received from the self-order terminal 1 and stores them in the storage unit in the server 2 as bottle keep information. FIG. 102 is a schematic diagram showing an example of bottle keep information stored in the server 2, and stores a member ID (user ID), a tag ID, a product name, an expiration date, a store name, and the like in association with each other. It is shown that. Here, the product name “shochu A” is a product name read from the product master 21 by the server 2 corresponding to the product image touched on the screen P59. Further, the term “2011 (year) 04 (month) 25 (day)” is a predetermined keep period (six months) from the date when the server 2 operates the screen P60 (for example, October 25, 2010). It is calculated by calculating the elapsed days. Here, it is assumed that the date on which the screen P60 is operated can be specified by the calendar function in the server 2, and the predetermined period is stored in the server 2 in advance. Further, it is assumed that the store name “... Store” is stored in the server 2. That is, the self-order system is configured such that the store name where each self-order terminal is installed can be specified.

  By the information processing described above, bottle keep information indicating that the member “Kuma” keeps the bottle of the product “Shochu A” is stored in the server 2.

  The bottle keep information stored in the server 2 is transmitted to the member's terminal (mobile phone 300) in response to a browsing request from the member, for example, as the member's information providing process described above. It may be possible to confirm. Alternatively, the server 2 extracts the bottle keep information just before the deadline based on the deadline included in the bottle keep information, and sends it to the member mail address stored in association with the member ID contained in the extracted bottle keep information. Alternatively, an e-mail notifying that there is a bottle that is about to expire may be transmitted to encourage the member to return to the store.

  Further, the bottle keep service may be provided as a service for members. For example, when a non-member customer touches the button image B601 on the screen P60 shown in FIG. The server 2 that has received the order information specifies that the server 2 is a non-member (member ID is not registered) and the self-order terminal 1 that has received a notification from the server 2 (not a member) indicates the display. 11 may display a screen prompting the member to register. In that case, you may make it invite member registration by giving a point specially by registering to a member.

  Furthermore, in the bottle keeping service, a member who keeps a bottle may be allowed to hand over the bottle kept to another member. That is, for example, the member who keeps the bottle designates the mail address of the partner to whom the bottle is handed over from his / her mobile phone or the like, and notifies the self-order system of it. The self-order system transmits an e-mail for confirming the intention to transfer the bottle to the e-mail address received from the member. This e-mail contains a link to a predetermined web page of the self-order system. On the Web page accessed by the person who received the e-mail based on this link, for example, the name of the member who offers to hand over, the name of the product of the kept bottle, the name of the store, etc. are displayed. It is configured to be able to specify whether or not there is an intention to take over this bottle. The information displayed on the Web page is displayed by the server 2 reading out information stored in the server 2 such as bottle keep information.

  When it is specified that there is an intention to transfer from the Web page, the server 2 receives that fact and the member who wishes to transfer the member ID of the member who has requested transfer is included in the bottle keep information. Rewrite to the member ID and store. Here, when the person who wishes to transfer is a non-member, a temporary member ID (for example, the server 2 automatically assigns information that can identify the member ID of the member to be transferred) is registered in the bottle keep information. Will be. After that, when this non-member visits the store, the user ID stored in his / her mobile phone is read by the self-order terminal and registered as a member, and then the temporary member ID stored in the bottle keep information is used. Update with the read user ID.

  The screen P65 of FIG. 103 is a schematic diagram showing an example of a screen displayed on the self-order terminal 1 when entering the store when the member “Kuma” who has kept the bottle visits the store again within the keep period at a later date. On screen P65, the words “Kuma-san”, “Thank you very much for coming to the store”, “I'm keeping a bottle of Shochu A”, “Would you like to take out the bottle?” And “Yes” are displayed. A button image B651 and a button image B652 displaying “No” are displayed. When the self-order terminal 1 detects that the button image B651 is touched, the self-order terminal 1 notifies the server 2 to that effect, and a bottle search process described later is executed. On the other hand, when it is detected that the button image B652 is touched, the self-order terminal 1 displays a menu screen on the display 11, for example.

  Here, before the member “Kuma” enters the store, for example, the self-order terminal 1 is assumed to display the screen P1 shown in FIG. When the member “Kuma” enters the store, when the member “Kuma” holds his / her mobile phone over the display 11 on which the screen P1 is displayed, the self-order terminal 1 reads out the user ID from the held mobile phone to the server. 2 is notified. The server 2 refers to the bottle keep information shown in FIG. 102 based on the notified user ID, and determines the presence of the notified user ID and information stored in association with the user ID. When the server 2 determines that the user ID received from the self-order terminal 1 is stored in the bottle keep information, the product name or the member nickname stored in association with the received user ID is stored in the self-order terminal 1. Send. As a result, the self-order terminal 1 displays the screen P65 on which the product name received from the server 2 is displayed on the display 11.

(Bottle keep processing: Bottle search processing)
Next, the bottle search process will be described. The bottle search process is a process for a store clerk to search for a bottle of a customer (member) that is stored in a bottle storage place by the store. FIG. 104 is a network configuration diagram illustrating a configuration example of a self-order system that executes bottle search processing. Here, it is shown that three bottles BTL1, BTL2, and BTL3 are stored in the storage location, and tags with tag IDs TG1, TG2, and TG3 are attached, respectively.

  When the button image B651 on the screen P65 shown in FIG. 103 is touched, the server 2 receives a bottle search instruction from the self-order terminal 1, and prints information necessary for the store clerk to search for the target bottle. Output paper. FIG. 105 is a schematic diagram showing an example of information printed on the paper output by the printer PR. The paper PR1 has the characters “There was a bottle order from a bottle keep customer” and the table number. “5”, tag ID “TG1”, and customer “Kumasan” are printed.

  The store clerk who notices the paper PR1 output by the printer PR uses the search terminal 7 to go to the place where the bottle is stored and searches for the ordered bottle. The search terminal 7 is a handy terminal for realizing a bottle search process, a bottle keep information erasing process, and an expired bottle disposal process, which will be described later. FIG. 106 is a schematic diagram illustrating an example of a screen displayed on the touch panel display of the search terminal 7. On the screen R1, a button image BR11 displayed as “Find bottles”, a button image BR12 displayed as “Clear bottle keep information”, and a button image BR13 displayed as “Disposal of expired bottles” are displayed. ing. The button images BR11, BR12, and BR13 correspond to “bottle search process”, “bottle keep information deletion process”, and “expired bottle disposal process”, respectively. Here, the store clerk who notices the paper PR1 selects the button image BR11 in order to search for the ordered bottle.

  When the search terminal 7 detects that the button image BR11 is selected, the search terminal 7 displays a screen R2 shown in FIG. 107 on the display. On the screen R2, the characters “Please enter the table number that was ordered to find the bottle”, the field FR21 for inputting the table number, the button image BR21 displayed as “Search”, and “STOP” The displayed button image BR22 is displayed. The store clerk inputs the table number “5” displayed on the paper PR1 to the FR 21 using the input means (not shown) of the search terminal 7 and touches the button image BR21.

  When the search terminal 7 detects that the button image BR21 is touched, the search terminal 7 transmits the table number “5” input in the field FR21 to the server 2, and the bottle that the store visitor of the table number “5” keeps. The tag ID of the tag attached to is acquired from the server 2. Here, the server 2 identifies the member ID of the customer using the table number “5” received from the search terminal 7 and reads the tag ID stored in the bottle keep information in association with this member ID. To the search terminal 7. When receiving the tag ID from the server 2, the search terminal 7 transmits a radio signal including the tag ID from the antenna (not shown) of the search terminal 7 all at once in a storage location where a plurality of bottles are stored.

  The tag attached to each bottle stored in the storage location receives the radio signal transmitted by the search terminal 7, reads the tag ID included in this radio signal, and It is determined whether or not they match. When it is determined that they match, a light emitting means such as an LED (Light Emitting Diode) provided in the tag is caused to emit light. A store clerk searching for a bottle by operating the search terminal 7 can identify an ordered bottle and carry it to a table by finding a light emitting tag. Note that when the search terminal 7 detects that the button image BR22 on the screen R2 is touched, the search terminal 7 stops the simultaneous transmission of the radio signal. As a result, the tag with the tag ID included in the wireless signal that has been transmitted simultaneously stops emitting light.

  Here, the tag may be provided with sound generation means instead of the light emission means, and for example, the tag that receives the radio signal from the search terminal 7 may output and notify the sound.

  Note that the screen R2 in FIG. 107 is an example of searching for a bottle by inputting the table number displayed on the paper PR1, but instead, for example, as shown in a screen R3 in FIG. The bottle ID may be searched by inputting the tag ID displayed on the paper PR1. In this case, when the search terminal 7 detects that the button image BR31 on the screen R3 is touched, the search terminal 7 can transmit the radio signal including the tag ID all at once, and needs to inquire the server 2 about the tag ID. Disappear.

  Further, when there is an order for a bottle that has been kept, the server 2 does not output the paper PR1 shown in FIG. 105 to the printer PR, for example, directly (by communication) to the search terminal 7. Information regarding the ordered bottle (information displayed on PR1) may be transmitted. In this case, for example, the screen R4 of FIG. 109 is displayed on the display of the search terminal 7. On the screen R4, the button image with the words “Search for the bottle with the order”, the table number “5”, the tag ID “TG1”, the customer “Kumasan” and “Search” is displayed. A BR 41 and a button image BR 42 displayed as “STOP” are displayed. When detecting that the button image BR41 is touched, the search terminal 7 starts the simultaneous transmission of the radio signal including the tag ID “TG1” and detects that the button image BR42 is touched, as described above. Stops simultaneous transmission of wireless signals.

  According to the bottle search process described above, since a tag attached to a desired bottle emits light and notifies by transmitting a wireless signal from the search terminal 7 at the bottle storage location, it is easy and short. In time, you can search for bottles.

(Bottle keep processing: Bottle keep information deletion processing)
Next, the bottle keep information erasing process will be described. The bottle keep information erasing process is a process for erasing the bottle keep information stored in the server 2. The bottle keep information is erased when the bottle that has been kept is drunk and when the keep period has elapsed. The bottle keep information erasing process is executed when the bottle is drunk. On the other hand, when the keep period has elapsed, the bottle keep information is erased in the disposal process for expired bottles to be described later.

  When a store clerk who cleans up the table after a customer visits and eats away notices that the bottle with the tag is empty, the search terminal 7 is used to execute the bottle keep information erasing process. When the search terminal 7 detects that the button image BR12 on the screen R1 shown in FIG. 106 is touched, the search terminal 7 displays the screen R5 shown in FIG. 110 on the display of the search terminal 7. On the screen R5, characters "Please input tag ID of bottle to be deleted", a field FR51 in which the tag ID is input, and a button image BR51 in which "Erase" is displayed are displayed. The store clerk inputs the tag ID of the tag attached to the empty bottle using the input means (not shown) of the search terminal 7. Here, the tag ID of the tag is displayed so as to be visible on the surface of the tag, and the store clerk inputs the tag ID displayed on the surface of the tag into the field FR51 of the screen R5. When detecting that the button image BR51 on the screen R5 is touched, the search terminal 7 transmits the tag ID input in the field FR51 to the server 2. The server 2 deletes the bottle keep information including the tag ID received from the search terminal 7 stored in the server 2.

  According to the bottle keep information erasing process described above, the bottle keep information of an empty bottle can be erased by inputting the tag ID of the tag attached to the empty bottle to the search terminal 7. The tag attached to the empty bottle can be reused when another customer (or the same customer) orders a new bottle and uses the bottle keeping service.

(Bottle keep processing: disposal processing of expired bottles)
Next, the disposal processing of expired bottles will be described. The expiring bottle disposal process is a process of discarding a bottle that has not been emptied even after a predetermined keeping period and erasing the bottle keeping information related to the bottle. The disposal processing of the expired bottle is executed regularly, for example, once a month.

  When executing the disposal processing of the expired bottle, the store clerk brings the search terminal 7 to the bottle storage location and touches the button image BR13 on the screen R1 shown in FIG. When the search terminal 7 detects that the button image BR13 is touched, the search terminal 7 displays a screen R6 shown in FIG. 111 on the display of the search terminal 7. On the screen R6, characters “Do you want to search for an expired bottle?”, A button image BR61 displaying “Search”, and a button image BR62 displaying “STOP” are displayed. When the search terminal 7 detects that the button image BR61 is touched, the search terminal 7 inquires the server 2 and acquires the tag ID of the tag attached to the bottle that has passed the keep period. A wireless signal including the acquired tag ID is transmitted simultaneously. As a result, the tag attached to the bottle that has passed the keep period emits light, and the store clerk can find the bottle that has passed the keep period.

  When a store clerk who finds a bottle that has passed the keep period and collects it from the storage location touches the button image BR62 on the screen R6, the search terminal 7 stops the simultaneous transmission of radio signals, and the screen R7 shown in FIG. 7 on the display. On the screen R7, characters "Do you want to delete the bottle information of the expired bottle?" And a button image BR71 displaying "Delete" are displayed. When detecting that the button image BR71 has been touched, the search terminal 7 transmits the tag ID acquired from the server 2 to the server 2 in the same manner as the bottle keep information erasing process described above. The server 2 deletes the bottle keep information including the tag ID received from the search terminal 7 from the bottle keep information stored in the server 2. The store clerk discards the bottle after emptying the bottle that has been collected from the storage location, and stores the tag attached to the bottle until it is reused in the future.

  Note that when there are a plurality of bottles that have passed the keep period, the search terminal 7 receives a plurality of tag IDs from the server 2. In this case, for example, the search terminal 7 may broadcast a radio signal including all received tag IDs, or broadcast a radio signal including one tag ID, for example, a button on the screen R6. When it is detected that the image BR62 is touched, a wireless signal including another tag ID may be transmitted simultaneously.

  According to the disposal processing for expired bottles described above, it is possible to find and dispose of expired bottles that have passed the keep period easily and in a short time. Therefore, the problem that the expired bottle is left in the storage location in the store does not occur.

(Application to car navigation system)
In the embodiment described so far, the self-order terminal is arranged in the restaurant and is operated by the customer at the restaurant. On the other hand, the following embodiment is an example in which a self-order terminal is arranged in a vehicle such as a car and is operated by a driver or a passenger to transmit order information to a store outside the car. It is.

  FIG. 113 is an example of a screen displayed on a self-order terminal applied to a car navigation system. On the screen C1, the position of the own vehicle is indicated by an asterisk and the positions of the stores A and B existing around the own vehicle are displayed by a known method of acquiring position information by a car navigation system. . Further, on the screen C1, a button image BC11 displayed as “A store” and a button image BC12 displayed as “B store” are displayed. Here, it is assumed that the button image BC11 is touched.

  When detecting that the button image BC11 is touched, the self-order terminal 1 displays a screen C2 shown in FIG. On the screen C2, the characters “Please select the item you ordered”, “Button Burger” button image BC21, and “Cheese Burger” button image BC22 And are displayed. It is assumed that the menu screen displayed on the screen C2 is stored in advance in the self-order terminal. Here, it is assumed that the button image BC21 is touched twice. In addition, the self-order terminal specifies the order quantity of the product by the number of touches of the button image. After the button image BC21 is touched, a screen C3 shown in FIG. 115 is displayed on the self-order terminal. On the screen C3, the characters “Received an order”, “Please inform us of the reservation number upon arrival at our shop”, “Reservation number: 369”, and the button image BC31 displaying “Return to navigation screen” are displayed. ing. The reservation number “369” is information received by the self-order terminal from the terminal of the store A. Note that the terminal of the store A and the self-order terminal exchange information via a server that mediates each other. When it is detected that the button image BC31 is touched, the self-order terminal displays a screen similar to the screen C1 shown in FIG.

  FIG. 116 is an example of a screen displayed on the terminal in the store A that has received the order. On screen C4, the words “Reservation information”, “Reservation number: 369” “About 10 minutes to visit” and “2 hamburgers” and “Reservation number: 370” “About 15 minutes to visit” The characters “1 hamburger” and “5 cheeseburgers” are displayed. The reservation number is a unique number assigned by the terminal in the store A every time the terminal in the store A receives the ordering information. Further, the time until the store visit displayed on the screen C4 is estimated based on road congestion information and the like by the terminal in the store A that has received the position information of the car at the time of sending the order information together with the order information from the car. It is the time calculated by the program to do. Based on the information displayed on the screen C4, the store clerk of store A prepares (cooks) so that the ordered product can be provided in accordance with the visit timing of the customer.

  As described above, the self-order terminal according to the present invention can be applied to a car navigation system.

  The self-order terminal according to the present invention is used in a restaurant shop, and is also applied to, for example, a self-order system in a pharmacy store that sells drugs, a ticket store that sells tickets for sports, etc. Is possible. Furthermore, the present invention can be applied to, for example, a car navigation system in an automobile, in addition to use in a store of a store that sells products.

DESCRIPTION OF SYMBOLS 1 Self-order terminal 11 Display 12 Touch panel 13 Reader 14 Display control part 15 Reader control part 16 Transmission / reception part 17 Processing part 18 Storage part 2 Server 3 Kitchen terminal 4 Accounting terminal 5 Clerk terminal 6 Portable storage medium 7 Search terminal PR Printer GB Image storage medium

Claims (11)

Display,
A touch panel fixed on the display;
A reader for reading identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel;
A reader control unit for controlling the reader to one of a first state in which the identification information can be read from the portable storage medium and a second state in which the identification information cannot be read from the portable storage medium When,
A point display section for displaying a point display screen displaying the number of points on the display;
A point changing unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display;
A point storage unit that stores the number of points changed by the point change unit in association with the identification information read by the reader;
Having
The reader reads the first identification information from the first portable storage medium held by the first operator, and reads the second identification information from the second portable storage medium held by the second operator,
The point display unit causes the display to display a point display screen on which the first point number given to the first operator is posted,
The point changing unit changes the first point number to a new first point number,
In the point storage unit, the new first point number and the first identification information are stored in association with each other, and the second point number calculated by subtracting the new first point number from the first point number And the second identification information are stored in association with each other,
The reader control unit controls the reader from the second state to the first state before the new first point number and the second point number are stored in the point storage unit. After the one point number and the second point number are stored in the point storage unit, the first state is controlled to the second state.
An order system characterized by that. A point calculation unit for calculating the number of points according to the touch operation of the touch panel,
On the point display screen, the number of points calculated by the point calculation unit is posted.
The order system according to claim 1. The above display shows a menu screen with a menu,
The point calculation unit calculates the number of points according to the touch position of the touch panel when the menu screen is displayed on the display.
The order system according to claim 2. The reader control unit controls the reader to the second state when the menu screen is displayed on the display;
The order system according to claim 3. The point storage unit stores the first point number and the first identification information in association with each other,
The point display unit displays the point display screen on which the first point number stored in association with the first identification information read by the reader is read from the point storage unit and displayed on the display.
The order system according to claim 1. The touch panel is fixedly arranged on the surface side of the display,
The reader is fixedly arranged on the back side of the display.
The order system according to claim 1. The reader is provided on a stand on which a terminal including the display and the touch panel is placed.
The order system according to claim 1. Display,
A touch panel fixed on the display;
A reader for reading identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel;
A computer comprising
A reader control unit for controlling the reader to one of a first state in which the identification information can be read from the portable storage medium and a second state in which the identification information cannot be read from the portable storage medium When,
A point display section for displaying a point display screen displaying the number of points on the display;
A point changing unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display;
A point storage unit that stores the number of points changed by the point change unit in association with the identification information read by the reader;
To function,
The reader reads the first identification information from the first portable storage medium held by the first operator, and reads the second identification information from the second portable storage medium held by the second operator,
The point display unit causes the display to display a point display screen on which the first point number given to the first operator is posted,
The point changing unit changes the first point number to a new first point number,
In the point storage unit, the new first point number and the first identification information are stored in association with each other, and the second point number calculated by subtracting the new first point number from the first point number And the second identification information are stored in association with each other,
The reader control unit controls the reader from the second state to the first state before the new first point number and the second point number are stored in the point storage unit. After the one point number and the second point number are stored in the point storage unit, the first state is controlled to the second state.
An order program characterized by that. Display,
A touch panel fixed on the display;
A computer comprising
A reader that reads identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel; a first state in which the identification information can be read from the portable storage medium; and the portable A reader control unit for controlling the identification information to any one of the second states incapable of reading the identification information from the storage medium;
A point display section for displaying a point display screen displaying the number of points on the display;
A point changing unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display;
A point storage unit that stores the number of points changed by the point change unit in association with the identification information read by the reader;
To function,
The reader is provided on a table on which the computer is placed, reads the first identification information from the first portable storage medium held by the first operator, and holds the second information held by the second operator. Read the second identification information from the portable storage medium,
The point display unit causes the display to display a point display screen on which the first point number given to the first operator is posted,
The point changing unit changes the first point number to a new first point number,
In the point storage unit, the new first point number and the first identification information are stored in association with each other, and the second point number calculated by subtracting the new first point number from the first point number And the second identification information are stored in association with each other,
The reader control unit controls the reader from the second state to the first state before the new first point number and the second point number are stored in the point storage unit. After the one point number and the second point number are stored in the point storage unit, the first state is controlled to the second state.
An order program characterized by that. Display,
A touch panel fixed on the display;
A reader for reading identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel;
A reader control unit for controlling the reader to one of a first state in which the identification information can be read from the portable storage medium and a second state in which the identification information cannot be read from the portable storage medium When,
A point display section for displaying a point display screen displaying the number of points on the display;
A point changing unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display;
A point storage unit that stores the number of points changed by the point change unit in association with the identification information read by the reader;
An ordering method executed by a terminal comprising:
The reader reads the first identification information from the first portable storage medium held by the first operator and reads the second identification information from the second portable storage medium held by the second operator;
The point display unit displaying a point display screen on which the first point number given to the first operator is displayed on the display;
The point changing unit changing the first number of points to a new first number of points;
In the point storage unit, the new first point number and the first identification information are stored in association with each other, and the second point number calculated by subtracting the new first point number from the first point number; Storing the second identification information in association with the second identification information;
The reader control unit controls the reader from the second state to the first state before the new first point number and the second point number are stored in the point storage unit. Controlling from the first state to the second state after the one point number and the second point number are stored in the point storage unit;
A method for ordering, comprising: Display,
A touch panel fixed on the display;
A reader that reads identification information stored in the portable storage medium from a portable storage medium held by an operator of the touch panel; a first state in which the identification information can be read from the portable storage medium; and the portable storage A reader control unit for controlling the identification information to any one of the second states incapable of reading from the medium;
A point display section for displaying a point display screen displaying the number of points on the display;
A point changing unit that detects the touch position of the touch panel when the point display screen is displayed on the display and changes the value of the number of points displayed on the display;
A point storage unit that stores the number of points changed by the point change unit in association with the identification information read by the reader;
An ordering method executed by a terminal comprising:
The reader reads the first identification information from the first portable storage medium held by the first operator and reads the second identification information from the second portable storage medium held by the second operator;
The point display unit displaying a point display screen on which the first point number given to the first operator is displayed on the display;
The point changing unit changing the first number of points to a new first number of points;
In the point storage unit, the new first point number and the first identification information are stored in association with each other, and the second point number calculated by subtracting the new first point number from the first point number; Storing the second identification information in association with the second identification information;
The reader control unit controls the reader from the second state to the first state before the new first point number and the second point number are stored in the point storage unit. Controlling from the first state to the second state after the one point number and the second point number are stored in the point storage unit;
A method for ordering, comprising:

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