JP2011138344A - Point stamp management system and point settlement method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a more effective system than a method for increasing a repeat rate of a customer in each member store by providing an individual stamp service in each member store in addition to an inter-member-store common point. <P>SOLUTION: A gift certificate utilization decision part of a member store server A decides whether a member pays by a gift certificate, the common point, cash, or any combination of them when the member performs article purchase in the member store by use of the gift certificate or the common point, to make utilization promotion of the individual member store server smooth by utilization of the gift certificate. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a point / stamp management technique for providing a point service that can be used mutually among a plurality of member stores to a point using member.

In retail stores and service businesses that have general consumers as customers, point services are often provided to customers for the purpose of attracting customers and keeping customers in touch.
Recently, point management systems that offer point granting services that can be used interchangeably among multiple stores and companies, as well as closed point granting services that can only be used within one store or company, have become widespread. I am doing.

  For example, FIG. 1 is a functional block diagram illustrating a general configuration example of a point management system that can be used mutually between a plurality of stores and companies. The system shown in FIG. 1 includes a point management system (101) for a point service provider to provide point services, and member store servers A (108a) and B (108b) that are members of the point management system (101). ), C (108c), and a communication network line (107) for the member store server to access the point management system (101).

  When such a point management system (101) gives points to a point member, for example, the point identification information, the relevant information is sent from the point grant unit (109a) of the member store server A (108a) via the communication network line (107). The point amount given to the member and the point member number (ID) are notified to the point account management unit (105) for each member store of the point management system (101). The point account management unit (105) for each member store considers that there are a plurality of types of points for each member store to which points are given, and points members (for example, mobile terminals having a member's point card or point stamp card function) , The same shall apply hereinafter)). For example, the point (member store A point) given to the point member Y by the member store server A (108a) is managed in the point account database DB (106a) of the member store server A, and the member server B (108b) is the point member. The points granted to Y (member store server B points) are managed by the member store server B point account DB (106b). The same applies to other member store servers.

  The settlement of points occurs between the member store server that gave the points (point granting member store) and the member store server that collected the points (point collecting member store). For example, when the member store server B collects the points (point A) given by the member store server A, services such as discounts on purchase amounts and issuance of gift certificates to the point members according to the amount of the points. This is because it is necessary to request the member store server A, which is a point granting member store, to compensate for the loss due to the service. Therefore, settlement in the point management system shown in FIG. 1 needs to be made from the point granting member store to the point collecting member store.

  When the point management system (101) collects points from the point member, the point identification information and the points collected from the member via the communication network line (107) from the point collection unit (110) of the member store server (108) The amount and point membership number (ID) are notified to the point account management unit (105) for each member store server of the point management system (101). The point account management unit (105) for each member store server subtracts the amount of points collected from the point account of the member of the point granting member store server. For example, when the member store server B (108b) collects the points (point A) given by the member store server A (108a) from the point member Y, the account of the point member Y in the member store A point account DB (106a) Subtract the balance at.

  Furthermore, a settlement rate for converting the collected points into a monetary amount is acquired from the point settlement rate DB (104) for each member store server, and the point settlement amount for the point collection member store server is calculated from the point granting member store server. For example, when the member store server B collects the points (point A) given by the member store server A (106a), the point A settlement rate for the point A for converting the points into monetary amounts is set as the point settlement rate for each member store (server). The point settlement amount of the points acquired and collected from the DB (104) is calculated. The point collection member store server provides a service corresponding to the point settlement amount calculated here to the member who collected the points.

  The point management system (101) uses the point settlement between member stores (servers) for each settlement period in the point settlement information DB (103) between member stores (servers) of the point settlement processing unit (102) between member stores (servers). Manage information.

  As a publicly known technical document related to the present invention, there is Patent Document 1 below which performs a point settlement process between member companies.

  In addition, as described above, in point services that have grown dramatically in recent years, point management systems that provide point granting services that can be mutually used among a plurality of stores and companies are becoming widespread. Points earned at member stores can be used regardless of member stores.

  This common mechanism for accumulating points improves convenience because members can use points at their favorite merchants whenever they like. For this reason, the members preferentially use the member stores that store common points. However, on the other hand, in the case of only a service that accumulates points common to all the member stores, each member store purchased their own store this time, but there is no guarantee that they will come to their store next time. I have a problem.

 Therefore, depending on the member store, in order to differentiate from other member stores, in addition to a service that collects common points, each member store stores a stamp each time it visits the store, or refuses a plastic bag. Often, stamp services such as stamping and the like, and other member store-specific services are also performed. Thereby, the member can be made into a repeater by attracting the member with the points and giving the collected customer a member store stamp that can be used only at the member store.

  Points earned through such services are usually exchangeable for novelties, gift certificates, and service tickets, which are independently determined by member stores. In addition to such common points among member stores, there is the following Patent Document 2 as a publicly known technical document for managing the stamp service and the like of each member store in parallel.

Japanese Patent Publication No. 2007-272526 Japanese Patent Publication No. 2007-200269

  By the way, the period from when points are awarded until points are collected depends on circumstances such as the behavior of point members. For this reason, when the points are actually collected, there may be a case where the point granting member store server has no settlement capability or the point granting member store server has left the point management system. As a result, there may be a problem that point settlement is not performed from the point granting member store server to the point collection member store server.

  This point can be avoided by not collecting the points granted by the member store server when the point granting member store server loses the settlement capability or the point granting member store server leaves the point management system. it can.

  However, if a point service provided by a specific merchant server is not collected even though a point service that can be used mutually by a plurality of merchant server servers is provided, the user's points will be obtained without knowing it. And the availability and commonality of points will be lost, and the reliability of the point service and the point management system that realizes the point service will be impaired. This point is not solved.

  Moreover, in the system as shown in Patent Document 2, it is possible to manage a common point between member stores and individual points of each member store in parallel, but it is possible to use both points in relation to each other. There is a problem that it is not possible.

  Furthermore, in the case where the point management system or the stamp management system as described above is provided to a point business operator, conventionally, it is often developed upon receiving an order from the business operator.

  For this reason, in order to become a point operator, a lot of money and time are required, so the threshold was high.

  In this regard, it is possible to reduce costs and time to some extent by customizing and building what is provided by the system company as package software for each company. However, it still takes some time to customize. Further, it takes time and effort to construct a system from zero, and to manage and burden the system as an asset.

  The object of the present invention is to allow point settlement in a state in which a point service that can be used mutually by a plurality of member store servers is maintained in consideration of a case where point settlement from the member store server to which points are given is not normally performed. The objective is to reduce the effects that are not performed normally.

  In addition to the points common to member stores, the stamp expiration date is a four-way method in which each member store efficiently uses its own stamp service, that is, the member card itself, to activate customer purchasing activities efficiently. The purpose is to provide an automatic clearing system for points common to the electronic gift certificate by exchanging the stamp with an electronic gift certificate.

  Another object of the present invention is to provide a point management system and a stamp management system as described above so that a point operator can more easily construct them.

  The present invention is provided with a stamp exchange processing unit for each member store that gives an identifier indicating that the number of stamp exchange units specified in the stamp exchange unit DB for each member store is deleted or has been exchanged. This is a point management system that provides point services that can be used mutually among multiple merchants, and a stamp management system that allows point users to use stamp services at each merchant is built on top of a virtual system. In this system, the point service and the stamp service are compatible.

  According to one aspect of the present invention, there is provided a point / stamp management system for managing a point, which is a privilege common to member stores, and a stamp, which is an individual privilege for each member store, using a computer system connected to a network. A point granting unit for notifying the point management system of the point amount given to the point grantee (terminal) and the point grantee's ID when the point is given, and the point identification collected from the point recipient A plurality of member store servers having an ID, an ID of a point collectee (terminal) that collected points, and a point collection unit that notifies the point management system of a point amount to be collected; At least one of the store servers is further a grantee (terminal) to which an individual stamp is assigned for each member store Member having a stamp service having a stamp giving unit for notifying the point management system of an ID when the stamp is given and a stamp collecting unit for notifying the point management system of an ID of a person (terminal) to which the stamp is to be collected In a point stamp management system using a computer system connected to a plurality of member store servers, which are store servers, to the point grantee from the point granting unit and the point collecting unit via the network Acquired point amount and point recipient ID at the time of point grant, point identification ID collected from the point recipient, point recipient ID that collected the point, and point amount to be collected And manage points regardless of merchant server The stamp account granting unit and the stamp given at the time of point grant from the point granting unit obtain the stamp grantee ID from the stamp granting unit via the network at the time of stamp granting, and A stamp account management unit that assigns a unique stamp identification ID to each ID and registers it as stamp data in the stamp account DB for each member store together with the ID of the stamp grantee, and stamp collection from the stamp collection unit via the network The ID of the user is acquired at the time of stamp collection, and the stamp data corresponding to the ID of the stamp recipient and the ID of the member store registered in the stamp account DB for each member store are stored in the stamp exchange unit DB for each member store. Delete the specified number of stamp exchange units or replace the number of stamp exchange units. There is provided a point / stamp management system having a stamp exchange processing unit for each member store which assigns an identifier indicating that it has been completed.

  The stamp exchange processing unit for each member store deletes the stamp identification ID collected in the stamp account DB for each member store or replaces it with a stamp identification ID when the exchange product for exchanging a predetermined number of stamps is a common point. It is preferable to have a stamp-common point exchange function that assigns an identifier indicating that there is a point, and adds the number of points obtained by collecting the stamp to the point grantee (terminal) ID to the point account DB. At this time, in the stamp exchange processing unit for each member store, at the time of exchanging from the stamp to the common point, from the stamp for each member store-common point conversion rate DB that defines the exchange rate between the stamp and the point for each member store, It is preferable to have a function of reflecting the result of calculating (integrating) the number of stamps of the stamp account DB for each member store based on the conversion rate associated with the member store ID in the point account DB. An exchange policy (with refund) or the like may be added to the stamp-common point conversion rate DB for each member store.

  Here, the stamp account management unit (1003) registers in the stamp account DB (1004) for each member store. Each member store is provided with a point account management unit that has only the membership number and the number of points and is not related to the member store (manages the points regardless of the member store server) based on the conversion rate associated with the member store ID. By reflecting the result of calculating (accumulating) the number of stamps in the stamp account DB in the point account DB, while maintaining the function of the point account management unit that manages the points without distinction of the member store server, with simple processing, A stamp service can be provided for each member store. The stamp service unique to each member store does not affect the points for each member store. It can be managed by a point account management unit that is not related to a member store (manages points regardless of the member store server).

  The registered contents include a member store ID uniquely assigned to each member store, a stamp serial number assigned each time a stamp is issued to each member store, a member number for managing a member number (ID) to which the stamp is given, Stamp grant date that manages the date on which the stamp was granted, when a specified number of stamps are stored and exchanged for a replacement designated by a member store, the date of exchanging the stamp that manages the date of exchange, the expiration date that manages the expiration date of the stamp, etc. It is.

  Thus, a mechanism for providing a stamp service by a member store can be easily added to a management system for a common point service by a plurality of member store servers.

  It is preferable that the member store server having the stamp service has a gift certificate use determining unit that determines the merit of using the gift certificate provided in the member store server having the stamp service and presents it to the stamp grantee. By automatically determining the merit, the use of the stamp service by the user is promoted, and as a result, the use frequency unique to the member store can be improved.

  The ID of the gift certificate user (terminal) is acquired from the member store server having the gift certificate use determination unit when using the gift certificate via the network, and the gift certificate of each member store is provided in the stamp management system. The gift certificate data corresponding to the ID of the gift certificate user (terminal) and the ID of the member store (server) registered in the gift certificate DB for each member store that stores the usage status and attributes are deleted or used. You may make it have a stamp exchange process part for every member store which gives the identifier which shows having been completed. The usage status of the gift certificate is, for example, the number of stamps exchanged, the date and time, and the attribute is the expiration date of the points.

  It is a terminal provided in the member store server, and is a registration status list display of a stamp for each member store server corresponding to the point to be held, for each ID of the grantee of the point and stamp, and the current remaining The number of points, the current stamp registration status, and the interface for starting the exchange process are displayed. The current stamp registration status includes the number of stamps for each member store A, the expiration date of each stamp, It is good to include the exchange contents when it can be exchanged for a gift certificate. Furthermore, it is convenient if the display has a column for inputting a provision member ID for providing the gift certificate to another member.

  Thereby, the convenience of a user's use of a gift certificate can be improved further.

  In addition, the gift certificate use determination unit, based on the gift certificate data registered in the gift certificate DB for each member store, the gift certificate of the gift certificate data for which the purchase amount acquired from the point collection unit is to be exchanged If the face value is smaller than the face value of the gift certificate, the point account management unit is notified of the point collection for the purchase amount without performing the gift certificate use process, and the purchase amount acquired from the point collection part is the face value of the gift certificate to be exchanged If larger, it is preferable to have a function of notifying the point account management unit of point collection for the purchase amount after performing gift certificate use processing.

  In addition, for each member store server, a point totaling unit for each member store that manages the total amount of the points given by the member store server for each member settlement period; The point collection amount collected by the member store server is calculated from the collection point collection unit for each member store that manages the total amount of payments, and the amount of point grants collected by the point grant unit at the closing date of the settlement period. Then, the settlement amount of the points collected by each member store server is calculated from the collection point total amount collected by the collection point totaling unit, and the difference (α) between the grant point settlement amount and the collection point settlement amount is calculated for each member store server. If the point payment amount is less than the collection point payment amount, the member making a request for the difference (α) to be settled from the point provider server to the member store server. It is preferable to have a point settlement processing unit for each store.

  In each of the above DBs, it is preferable that the business IDs of businesses that operate a plurality of member store servers are added to the top of the member store ID of the DB including the member store IDs so as to correspond to a plurality of businesses. . Even if a plurality of member store servers are included in the business ID, a system that can provide a conventional service can be easily constructed even if a plurality of businesses use one system.

  Further, the present invention is a stamp management system using a computer system connected to a network, and obtains a stamp grantee's ID from the stamp granting unit via the network at the time of stamp granting, for each member store ID. A stamp account management unit which assigns a unique stamp identification ID to the member and stores it as stamp data in the stamp account DB for each member store together with the ID of the stamp recipient, and from the stamp collection unit via the network, An ID is acquired at the time of stamp collection, and stamp data corresponding to the ID of the stamp recipient and the ID of the member store registered in the stamp account DB for each member store is defined in the stamp exchange unit DB for each member store. Deleted for the number of stamp replacement units, or the number of stamp replacement units has been replaced. And a stamp exchange processing unit for each member store that gives an identifier indicating that the member store server having the stamp service uses a gift certificate provided in the member store server having the stamp service. It has a gift certificate use determination unit that determines the merit and presents it to the stamp grantee, and uses the gift certificate user ID from the member store server having the gift certificate use determination unit via the network. The ID of the gift certificate user and the ID of the member store acquired in the stamp management system and registered in the gift certificate DB for each member store that stores the use status and attributes of the gift certificate for each member store. The stamp which has the stamp exchange processing part for every member store which gives the identifier which shows that the gift certificate data corresponding to is deleted or used It may be a physical system.

  Further, the present invention is a point management system using a computer system connected to a network, wherein the point amount given to a point grantee and the ID of the point grantee (terminal) are given at the time of point grant A point grant unit for notifying the point management system, a point identification ID collected from the point recipient, an ID of the point recipient who collected the point, and a point collection unit for notifying the point management system of the point amount to be collected And a point management system using a computer system that is network-connected to a plurality of member store servers having a point grant from the point granting unit and the point collecting unit to the point grantee via the network Point amount and point grantee (terminal) ID Acquired at the time of granting the points, the point identification ID collected from the point collectee, the ID of the point collectee (terminal) that collected the points, and the amount of points collected are collected without any distinction between the member store servers. A point account management unit for managing the store, a point totaling unit for each member store that manages the total amount of points granted by the member store server for each member store server, and a member store server for each member store server Each member store server grants from the collection point collection unit for each member store that manages the total amount of points for each settlement period, and from the point total amount collected by the point grant unit for each closing date of the settlement period. The settlement amount of the collected points is calculated, and the settlement of the points collected by each member store server from the collection point collection amount collected by the collection point collection unit And the difference (α) between the grant point settlement amount and the collection point settlement amount is calculated for each member store server, and when the grant point settlement amount is less than the collection point settlement amount, the said member store from the point provider server. A point management system including a point settlement processing unit for each member store that requests a server to settle a difference (α).

  The point settlement processing unit for each member store, when the settlement processing is not normally performed from the member store server to the point provider server where the given point settlement amount> the collection point settlement amount, It is characterized by stopping the use of the point service.

  In addition, the point management system uses a computer system connected to the network, and the point amount given to the point grantee and the ID of the point grantee (terminal) are given to the point management system when the point is given. A point granting unit for notifying, a point identification ID collected from the point recipient, a point collecting unit (terminal) ID for collecting the point, and a point collecting unit for notifying the point management system of the point amount to be collected; In a payment method in a point management system using a computer system that is network-connected to a plurality of merchant server servers, the point granting unit and the point collecting unit grant the point grantee via the network Point amount and point grantee (end ) At the time of granting points, the point identification ID collected from the point collectee, the ID of the point collectee who collected the point, and the amount of points collected are obtained to distinguish the member store server. A step of managing by a point account management unit that manages the points without a step, a step of counting by a point totaling unit for each member store that manages the total amount of each point of settlement given by the member store server for each member store server, Each member store server collects at a member store recovery point recovery unit that collects each member store server and manages the total amount of points for each settlement period. From the total amount of granted points collected by the totaling unit, the settlement amount of the points granted by each member store server is calculated, and the collection point totaling unit The payment amount of points collected by each member store server is calculated from the total amount of collected points collected, and the difference (α) between the point payment amount and the point payment amount is calculated for each member store server. <In the case of the collection point settlement amount, the settlement method includes a step of performing settlement at a point settlement processing unit for each member store that makes a request for settlement of the difference (α) from the point provider server to the member store server. In this case, when the payment processing is not normally performed from the affiliated store where the point payment amount is greater than the collection point settlement amount to the point provider, there is a step of stopping the use of the point service to the affiliated store. May be.

  The present invention is directed to a management method corresponding to the above-described configuration (which will also be described in a flowchart below), a program for causing a computer to execute the management method, and a computer-readable recording medium for recording the program. It may be a recording medium.

  As described above, the point stamp management system of the present invention has the following effects. Even if the point payment from the member store to which points are granted is not performed normally, the effect of the point payment not being performed normally is reduced as much as possible while maintaining the common point service available at multiple member stores. be able to. As a result, the reliability of the points is increased, the user can shop with points with peace of mind, and the reliability of the point management system is improved as a whole.

  In addition, since the point service provider server compensates and collects the amount of point grants and points collected for each member store during a certain settlement period, it is adjusted between member stores in the point grant / collection. Is fair.

  Further, in addition to the common points between member stores, by providing a stamp service for each member store, each member store can provide a unique service and efficiently activate the customer's purchasing activities.

  In addition, the point stamp service can be started more easily by the business operator.

It is a system configuration figure showing an example of a point settlement method of a general point management system. It is a system configuration | structure figure which shows one structural example of the point payment method of the point management system of this invention. It is a data block diagram of information DB which performed point payment for every member store which the point management system of FIG. 2 has. It is a data block diagram of the payment rate DB at the time of the provision of the point which the point management system of FIG. 2 has, and collection | recovery. It is a data block diagram of account DB of the point which the member which the point management system of FIG. 2 has has. It is a data block diagram of point totaling DB which manages the result provided for every member store which the point management system of FIG. 2 has. It is a data block diagram of the point totalization DB which manages the result collect | recovered for every member store which the point management system of FIG. 2 has. It is a flowchart figure which shows the flow of the point payment process of the point management system of FIG. It is a figure explaining the concept of the point card used for the point stamp management system by one embodiment of this invention, and a stamp card exemplarily. It is a figure which shows the example of 1 structure of the point stamp management system which put the stamp management system on the point stamp management system by this Embodiment. It is a data block diagram of stamp account DB for every member store which the point stamp management system by this Embodiment has. It is a data block diagram of stamp exchange unit DB for every member store which the point stamp management system by this Embodiment has. It is a data block diagram of conversion rate DB from the stamp for every member store which the point stamp management system by this Embodiment has to a common point. It is a data block diagram of gift certificate account DB for every member store which the point stamp management system by this Embodiment has. It is a flowchart figure which shows the flow of the point stamp registration process in the point stamp management system by this Embodiment. It is a flowchart figure which shows the flow of the stamp exchange process in the point stamp management system by this Embodiment. It is a flowchart figure which determines whether the gift certificate which the point stamp management system by this Embodiment has, a common point, and cash are used. It is a figure which shows the example of a screen structure which inputs the present place of the stamp which the point stamp management system by this Embodiment has. It is a figure which shows the example of a screen structure which can confirm the point and stamp which the point stamp management system by this Embodiment has. It is a system block diagram in the case of providing SaaS with the point stamp management system by the example of expansion | deployment of this Embodiment. It is a data block diagram of point account DB in the case of providing SaaS with the point stamp management system by this expansion example. It is a data block diagram of stamp management account DB for every member store at the time of providing SaaS with the point stamp management system by this expansion example.

  FIG. 2 is a functional block diagram showing a configuration example of the point settlement method in the point management system according to the embodiment of the present invention. The point management system of FIG. 2 includes a point settlement processing unit 202 for each member store, a point account management unit 205, a point totaling unit 206 for each member store (which may be executed by a program), a database, and the like. The storage unit (storage area) 203, 204, 207, 208, and 209 is realized by a computer system including a storage unit (memory) and a control unit (CPU). The system shown in FIG. 2 maintains the basic skeleton of the system shown in FIG. That is, in the present embodiment, points are given to each member store, and the use of points may be the same as in the past, and can be used in common at member stores. However, the points may be weighted or changed depending on the member store.

  As shown in FIG. 2, the point service system according to the present embodiment includes a point management system (201) for the point service provider server to provide a point service, and a membership that is a member of the point management system (201). A store server A (211a), a server B (211b), a server C (211c), and a communication network line (210) for the member store server to access the point management system.

  When the member store server (211) gives points to a point member (such as a portable terminal or a point card having a point card function), a communication network line is sent from the point grant unit (212) of the member store server (211). Via (210), the point amount given to the member terminal and the point member number (ID) are notified to the point account management unit (205) of the point management system (201). In the point account management unit (205), the point granting member store server regards the points as common points without distinguishing the points, and adds the point amount given to the point account of the point member terminal or the like. For example, without distinguishing the points that the member store A server (211a) gave to the point member terminals Y and the points that the member store server B (211b) gave to the point member terminals Y etc., the point account DB ( 207). FIG. 6 is an example of data stored in the point account DB (207), and shows an example of the number of points of each member. As shown in FIG. 5, each area data includes a membership number (501) and the number of points (502).

Further, the total amount of points given to the point member terminal or the like by the member store server (211) every certain period, for example, every settlement period is given to each member store (server) of the point totaling unit (206) for each member store (server). Managed by the point totaling DB (208). The settlement amount from each member store server to the point service provider server is calculated from the total amount of points given to each member store (server) and the settlement rate of the point settlement surrogate DB.
FIG. 6 is a diagram showing an example of data stored in the grant point totaling DB (208) for each member store (server), which summarizes when each member store has given what points to the member (who). is there. As shown in FIG. 6, it consists of each area data of member store ID (601), grant date and time (602), member number (603), and grant point number (604).

  When the member store server (211) collects points from the point member, the point amount collected from the member terminal or the like via the communication network line (210) from the point collection unit (213) of the member store server (211), The point membership number is notified to the point account management unit (205) of the point management system (201). The point account management unit (205) subtracts the amount of points collected from the point member's point account by regarding the point granting member store server as a common point without distinguishing the points. Further, a settlement rate for converting the collected points into a monetary amount is acquired from the point settlement rate DB (204), and a point settlement amount is calculated. The point settlement rate is common to all member store servers. The point collection member store provides a service corresponding to the point settlement amount calculated here to the point member terminal or the like. FIG. 4 is a diagram showing an example of a rate at the time of giving and collecting points stored in the point settlement rate DB (204). As shown in FIG. 4, each area data includes a grant / collection category (401) indicating whether the grant / recovery is performed, and a settlement rate (402) indicating how much the one point is. The

  The total amount of points collected by the member store server (211) from the point member terminal for each settlement period is collected by the member point (server) collection point total DB (209) of the newly provided member store point totaling unit (206). to manage. The payment amount from the point service provider server to each member store server is calculated from the collected point total amount for each member store (server) and the settlement rate of the point settlement rate DB (204).

  FIG. 3 is a data configuration diagram of an information DB in which point settlement is performed for each member store included in the point management system. As shown in FIG. 3, it has items of member store ID (301), settlement start date (302), settlement end date (303), and settlement amount (304). This data reveals matters related to payment.

  On the other hand, FIG. 7 is a diagram showing an example of when each member store has collected how many points of each member store stored in the collection point totaling DB (209) for each member store member store (server). As shown in FIG. 7, each area data includes a member store ID (701), a collection date (702), a member number (703), and a collection point number (704).

  Here, the reason why it is not necessary to distinguish the member store server that gave the points when collecting the collected point amount is that the point settlement between the point granting member store server and the point collection member store server is the point This is because the service provider mediates, and it is not necessary to collect points by distinguishing point granting member store servers and calculating settlement information for each point granting member store server. That is, not the point granting member store server, but the point service provider manages the point resources.

  FIG. 8 is a flowchart showing an outline of the flow of point settlement processing in the point management system shown in FIG. In the point management system, it is determined whether or not the current day is a closing date for performing point settlement processing (step 801) for each settlement period (step 802). If the current day is the closing date (Y), the amount of points granted during the settlement period (total amount of points granted) is calculated for each member store server (step 803), and the service provider from the member store uses the amount of points granted. A settlement amount (given point settlement amount) to the server is calculated for each member store server (step 804).

  Next, the amount of points collected during the settlement period (total amount of collected points) is aggregated for each member store server (step 805), and the settlement amount (granting) from the service provider server to the member store server is calculated from the total amount of collected points. (Point settlement amount) is calculated for each member store server (step 806).

  Next, a value (α) obtained by subtracting the collection point settlement amount from the granted point settlement amount is obtained for each member store server (step 807). This process is a process for performing a settlement process only on the difference between the grant point settlement amount and the collection point settlement amount between the service provider server and each member store server.

  For member stores with α <0, the point service provider server performs (−α) settlement processing for each member store server (step 808). Therefore, for merchants that collect more points (including points granted by other stores) than points granted by themselves, it is considered that there was an extra spending amount due to point collection, and the expenditure exceeded In order to compensate for this, an amount of α is given from the point service provider server.

  For the member store server with α> 0, the member store server charges the member store server for payment to the point service provider server (step 809). Therefore, for merchants with more points than the points collected, it is considered that the amount of money that should have been spent due to insufficient point collection is exempted by α, and the point service provider pays out the shortage. The server will collect the amount of α.

  Next, it is determined whether or not the payment is normally made from the member store server (step 810). If the payment is normally made from the member store server, the process proceeds to the next payment process. If the merchant server does not settle normally, the merchant server needs to be excluded from the overall point management process. (Step 811).

  According to the above point management system, even when the point payment from the member store server to which the points are given is not normally performed, the point settlement is performed while maintaining the common point service that can be used by the plurality of member store servers. It is possible to provide a point settlement method for a point management system that reduces the influence of the failure of the normal operation. As a result, the reliability of the points is increased, the user can shop with points with peace of mind, and the reliability of the point management system is improved as a whole. In addition, since the point service provider server compensates and collects the amount of point grants and points collected for each member store during a certain settlement period, it is adjusted between member stores in the point grant / collection. Is fair. In addition, the small amount points may be stored, and generally, the total amount of collected points is often lower than the total amount of points granted at the member store total, and the difference is the profit for the point service provider. However, when the number of stored points is large and the profit is excessive, a predetermined amount may be returned from the point service provider server to each member store server.

Next, a point stamp management system according to an embodiment of the present invention will be described. The definition of points and stamps is illustrated.
1) Points are common benefits among member stores that are cumulatively added and subtracted by the purchase of products, etc. common to member stores. Used and collected as part or all of the consideration for purchases of products, etc. Is done.
2) The stamp is an individual privilege for each member store, and is given separately by purchasing products etc. at each member store separately from points, and can be used only at member stores. Can be exchanged for souvenirs, etc., and stamps are collected by exchange.

  First, the difference between points and stamps will be described with reference to FIG. FIG. 9A shows an example of a point card. As shown in FIG. 9A, for example, the point card 901 according to the present embodiment is a common point card such as “◯ × common card”, its issuing store 905, and the current accumulated points 907. (However, this state is conceptual and may actually be stored in the memory of the mobile terminal. This common point card is also used for points at any member store. You can collect points and use points at any member store.

On the other hand, as shown in FIG. 9B, the stamp card 911 is established in the system structure, and the stamp card 911 includes a display 913 indicating that it is a stamp card for XX and an issuing store 915. , A column 917 (a number from 1 to 15 is displayed here) for stamping a stamp given separately from the points based on the purchase of the product at the issuing store, etc. Based on the above, the image of stamps 921 being pressed in numerical order is generally used. However, the difference from the point in FIG. 9 (A) is that rather than a store where stamps are sequentially pressed,
1) A voucher, merchandise exchange ticket, service offer ticket that can be used only at a merchant according to the achievement of the grant, which is given separately from points by purchasing the merchandise at the merchant that issued the stamp card. It is a store that can be used or exchanged as such.
2) Also, the point different from the point is that, as indicated by reference numeral 923 in FIG. 9B, the effect is not generated until a certain number of stamps such as 15 stamps are accumulated. For example, a gift certificate such as A with 5 stamps, a gift certificate B with 10 stamps, and a gift certificate C with 15 stamps are often provided. When such a full mark or the like can be exchanged for a gift certificate or the like, it may be notified to the user terminal by e-mail or the like. On the other hand, a screen as shown in FIGS. 17A and 17B may be displayed on the mobile terminal by a user operation.
3) The stamp and the common point may be exchanged. In this case, the common point corresponding to the gain obtained by the product provided by the stamp is generally subtracted by the provided amount. However, if the member store desires, a system that does not subtract may be used. In the case of a system that is not subtracted in this way, even if the effect of the stamp is exhibited, it does not affect the common points of the entire system. In addition, on the terminal, it is possible to confirm the state of change of the common points when the stamp service is received and when the stamp service is not received, and to help the user to determine.

By the above 1) to 3), it is possible to receive an additional service at a specific member store while maintaining the convenience of commonality among member stores of common points.
In this embodiment, the stamps (electronic stamps that can be used to receive individual benefits for each member store) are managed individually at each member store, at the same time as the common point between member stores, or when the point is different from the common point grant. The stamp management system to be performed will be described. In the present embodiment, the same components as those described in the background art or the point system according to the present embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

  10 adds a stamp management system (1002) for the point service provider server to provide a stamp service in addition to the point management system (1001) for the point service provider server to provide a point service, It is a figure which shows the structural example connected with the member store server A (1010) which gives and collects the point and stamp in a member store through the communication network line (1009) by making both into one service. The stamp management system (1002) shown in FIG. 10 includes processing units (1003) and (1005) (for example, executed by a program), and storage units (storage areas) such as a database (1004) and (1006). , (1007), (1008), and realized by a computer system including a storage unit (memory) and a control unit (CPU).

  The member store server (1010a) includes a point grant unit (1011a), a point collection unit (1012a), a stamp grant unit (1013a), a stamp collection unit (1014a), and a gift certificate use determination unit (1015a). ) (Executed by a program, for example), and is realized by a computer system including a storage unit (memory) and a control unit (CPU). In addition, for example, the member store server B (1010b), for example, each of the processing unit point grant unit (1011b), point collection unit (1012b), stamp grant unit (1013b), stamp collection unit (1014b) (for example, Is executed by the program), but does not have the gift certificate use determination unit (1015a). Further, for example, the member store server C (1010c) has, for example, a point granting unit (1011c) and a point collection unit (1012c) (for example, executed by a program) which are each processing unit. It does not have a function. The configuration in FIG. 10 is an example, and all member store servers may have the configuration (1010a), and can be applied to various variations.

  In addition, the member store servers (1010a to 10c) are POS terminals (with a reader / writer function) (1016a to c) for reading and writing information on points and stamps in the point stamp member terminals installed at the register of the member store. It is connected.

  When a member purchases an item at a member store A using a point / stamp member terminal (such as a portable terminal or point card having a point / stamp card function), the member store server A (1010) conventionally gives points. By exchanging with the point management system (1001) from the unit (1011), in this embodiment, a stamp is also given in addition to the point giving. As described above, the action to be given a stamp can be set independently at each member store. For example, every time a specified product is purchased, one stamp is given, or a member visits a member store. It is possible to provide a stamping opportunity such as simply giving a stamp, or giving a stamp every time the cashier refuses to provide a shopping bag. As an example of a mechanism for giving a stamp, when the above-described action is taken at member store A, a point giving unit of member server A (1010) is used by using a point stamp member terminal (mobile phone or the like). In (1013), the number of stamps for the action is calculated.

  The result of calculating the number of stamps is sent to the stamp account management unit (1003) of the stamp management system (1002) using, for example, the communication network line (1009). Based on the received information, the stamp account management unit (1003) registers in the stamp account DB (1004) for each member store. Contents to be registered include a member store ID (1101) uniquely assigned to each member store in FIG. 11, a stamp serial number (1102) assigned each time a stamp is issued to each member store, and a member number (ID) to which the stamp is attached. ) Managing member number (1103), stamp assignment date (1104) for managing the date of stamping, and a predetermined number of stamps, and when exchanging for a replacement designated by a member store, a stamp for managing the date of replacement The replacement date (1105) and the expiration date (1106) for managing the expiration date of the stamp. The stamp replacement date (1105) describes the date when the stamp was replaced if it was replaced. However, if the stamp was not replaced, a number (eg 9999/99/99) that could not be used as a date should be described. Thus, it is easy to determine whether each stamp is in a given state or a state in which a stamp is used. As a unit to be registered in the stamp account DB (1004) for each member store, one record is registered every time one stamp is given. Therefore, if 5 stamps are given at a time, 5 records are registered.

Here, a pattern is illustrated about the setting method of the expiration date with respect to a stamp. If the member store stores the number of stamps specified by the member store within the expiration date, it can be exchanged for a replacement designated by the member store. If the patterns 1 to 3 are not stored within the expiration date, all stamps are invalidated. Even if the stamp becomes invalid, the common points are not reduced.
1) Pattern 1: The expiration date is a pattern calculated from the date of initial stamp assignment. For example, at a clothing store, one stamp is given every time 3,000 yen is purchased, and when 20 stamps are accumulated, the gift certificate can be exchanged for a 3,000 yen designated merchant only.
2) Pattern 2: The expiration date is a pattern calculated from the date of last stamp assignment.
3) Pattern 3: The expiration date is a pattern calculated from the date when a specified number of stamps are accumulated and replaced with replacement products. For example, it can be exchanged for a gift certificate, and the exchanged gift certificate has an expiration date.
4) Pattern 4: The expiration date is a pattern calculated from the date of stamping. For example, if the expiration date is defined as one year, the first stamp will be invalidated if the specified number is not saved within one year after the first stamp is given. However, if one year has not passed since the second stamp, since the second stamp is valid after the second stamp, all the stored stamps are not invalidated at once.

  In this embodiment, in order to induce the repeated use of the member store, as in the case of a conventional paper stamp card, only when a specified number of stamps are accumulated, the member store's unique benefits (specific products / services Grant, exchange for gift certificate, etc.), but it is also possible to receive a privilege for each stamp.

  In order to realize the above pattern, the stamp account management unit (1003) calculates the expiration date for each member store stamp account DB by the following operation. In the case of pattern 1, whether the expiration date (1106) is added to the date with the oldest stamp assignment date (1104) among the numbers in which the stamp replacement date cannot be used as a date is the expiration date. It can be determined whether or not. In the case of pattern 2, it is possible to determine whether or not the expiration date has expired by adding the expiration date (1106) to the date with the newest stamp grant date (1104). In the case of pattern 3, it is possible to determine whether or not the expiration date has expired by adding the expiration date (1106) to the stamp replacement date (1105). In the case of pattern 4, it is possible to determine whether or not the expiration date has expired by adding the expiration date (1106) to the stamp assignment date (1104) of each stamp.

  If the number of stamps stored has reached the specified number (“15” in FIG. 9B), for example, the member takes the point stamp member terminal to the member store and exchanges the stamp with the gift certificate. Etc. can be exchanged for a replacement such as a gift certificate. At this time, the stamp collection unit (1014) of the member store server A (1010) makes a request to the stamp exchange processing unit (1005) for each member store of the stamp management system (1002) using the communication network (1009). In addition, you may make it perform exchange application of exchange goods, receipt of a exchange coupon, etc. by communication, such as an e-mail, via a mobile telephone network or the internet.

  FIG. 12 shows a stamp exchange processing unit (1005) for each member store, a stamp exchange unit (a gift certificate, a service ticket, a souvenir, etc.) prescribed by each member store, a DB having a replacement, and each member store. It is a figure which shows the data stored in stamp exchange unit DB. As shown in FIG. 12, it comprises items of member store ID (1201), stamp exchange unit (1202), exchange item (1203), and exchange policy (1204). In the exchange policy (1204), when the merchandise ID is K00033 and the exchange item 1203 is a gift certificate, a refund flag is set as the exchange policy 1204. If a refund is possible, the refund flag is “1”. It has become.

  When member store A requests the display of a replaceable product (such as a replacement candidate that can be exchanged) that presents a stamp replacement unit, the member store A searches for the member store A ID from the member store ID (1201), and Based on the value of the stamp exchange unit (1202) of the record, the stamp has not expired among the stamps of the corresponding member number (1103) in the stamp account DB (1004) for each member store, and the stamp is exchanged. For a record in which a number that cannot be used as a date is written in the date (1105), the date of exchanging the stamp is described in the stamp exchange unit (1202) and the stamp exchange date (1105) from the record with the oldest stamp assignment date. In the member exchange stamp exchange unit DB (1006), a unit for exchanging stamps and an exchange product can be set for each member store.

  FIG. 13 shows an arbitrary configuration, but a data table (in a DB) having a rate at which a member store that has specified that a specified number of stamp replacements can be exchanged for a common point is converted from a stamp to a common point. It is a figure which shows the example of 1007). As shown in FIG. 13, each area data includes a member store ID (1301) and a common point exchange rate (1302). Usually, it is beneficial for members to exchange the stamps that have been collected for a common point because of the wide range of use. However, for merchants, in order to increase the repeat rate at their own merchants, despite the fact that the stamp service is being implemented, it is possible to exchange for common points that can be used at other merchants. There is a possibility of lowering the repeat rate. Therefore, the exchange from a stamp to a common point will generally want to reduce the rate. Therefore, a conversion rate DB (1007) from a stamp for each member store to a common point is required so that each member store can set a rate independently. The result of the exchange from the stamp to the common point is added to the point number (602) of the corresponding member number (601) in the point account DB (1017) of the point management system (1001). A rate of 0.5 means that an exchange from a stamp to a common point can only be about half as valuable as an exchange from a stamp to a gift certificate. When the stamp is exchanged for a gift certificate, it is preferable to apply the rate shown in FIG. 13 or an equivalent rate even when the stamp is collected from a common point held by itself. This is because if a lot of common points are collected through the exchange, it is against the purpose of the stamp system to purchase products at its own merchants.

  FIG. 14 shows a case in which a merchant that has a provision that can exchange a predetermined number of stamp replacement products that can be exchanged for a gift certificate that can be used only at the issuing merchant exchanges the stamp from the gift certificate and manages the exchanged gift certificate. It is a figure which shows an example of a data table. As shown in FIG. 14, each area of member store ID (1401), gift certificate serial number (1402), membership number (1403) gift certificate issue date (1404), gift certificate use date (1405), expiration date (1406) Consists of data. The member store ID exchanged from the stamp to the gift certificate is registered in the member store ID (1401) of the member store gift certificate DB (1008). The gift certificate serial number (1402) is registered with the gift certificate serial number managed in each member store when the stamp is exchanged for the gift certificate. The member number (1403) is registered with the member number after exchanging the stamp, and the date when the gift certificate is issued is registered. When using a gift certificate, the date of use is indicated when the gift certificate is used, but when not using the gift certificate, a number that cannot be used as a date (for example, 9999/99/99) It is possible to determine whether each gift certificate is held or used.

  FIG. 15A is a flowchart showing a flow of point stamp registration processing. As shown in FIG. 15A, the point stamp registration process (step 1501) starts when, for example, a point member purchases a product or the like from the member store server A using a terminal or the like (step 1502). A point grant is notified from the point grant unit to the point management system, and a point is registered (step 1503, see FIG. 5). Along with the grant / registration of points, the stamp granting unit of the member store server A registers the stamp (number) in the stamp account managing unit of the stamp management system (step 1504, see FIG. 11). Thereby, the stamp registration work can be executed together with the common point registration work.

  FIG. 15B is a flowchart showing the flow of stamp exchange processing. First, when the stamp exchange process (step 1511) is started, it is determined whether or not the stamp is used within the stamp validity period. If the stamp is No, the process ends because the stamp is invalid (step 1513). .

  In the case of Yes, the stamp collection unit of the member store server A requests an exchange request from the stamp exchange processing unit for each member store of the stamp management system (step 1514). Next, based on the value of the stamp exchange unit in the corresponding record in FIG. 12, the corresponding member ID in the stamp account DB for each member store is searched (step 1515). Next, a gift voucher 1203 that can be used in the member store server A that matches the stamping record is given to the target having the member ID, and the stamp account DB for each member store is subtracted from the number of stamps for the gift certificate. The stamp exchange processing of the retrieved member ID is reflected in (Step 1516). As a result, the process ends (step 1517: end).

  FIG. 16 illustrates a case where a member uses a gift certificate or a common point and purchases an article at a member store, which is processed by the gift certificate use determination unit (1015) of the member store server A (1010). It is a flowchart figure which shows the outline | summary of the process which determines paying with a point, cash, or any combination. This will be described with reference to FIGS. 17A and 17B below.

  In the case where both a gift certificate and a stamp are possessed, in general, the gift certificate can be used in a limited number of stores, and since the expiration date is short, it is often desired to use the stamp more preferentially. However, it is inconvenient to determine whether to use a gift certificate or a point because the member needs to know the current number of gift certificates held and the number of points. Therefore, in order to assist the user, a service that is more convenient for members can be provided by making this determination also performed on the side of the system that manages the number of gift certificates held and the number of points. The determination process is as follows.

  First of all, whether the member has a gift certificate, whether there is a record in the merchant account DB (1008) for each member store, and if there is a record, the gift certificate is not used or the gift certificate has expired It is determined whether there is any (step 1601).

  Next, when there is no gift certificate, the common point is not held or the number of points (602) in the point account DB (1017) is acquired. If the acquired value is equal to or greater than the purchase price, only the common points are used (steps 1606 and 1609). If the acquired value is less than the purchase amount, a message is displayed to use the common points and pay the balance to the POS terminal in cash (steps 1606, 1607, 1608).

  Next, if there is a gift certificate, it is determined whether the face value of the gift certificate is greater than the purchase amount (step 1602). If the face value of the gift certificate is greater than the purchase price, and if the difference between the face value of the gift certificate and the purchase price can be refunded, use a gift certificate and send a message to the POS terminal in cash to refund the difference to the member. It is displayed (steps 1603, 1604, 1605). If the difference cannot be refunded, gift certificates will not be used, so consider using common points. In this case, the process proceeds to the determination when there is no gift certificate (steps 1606, 1607, 1608, 1609).

  Next, when there is a gift certificate, it is determined whether or not the face value of the gift certificate is equal to the purchase amount (step 1610). If the face value of the gift certificate is equal to the purchase price, only the gift certificate is used (step 1611).

  Next, if there is a gift certificate, it is determined whether the face value of the gift certificate is less than the purchase amount (step 1610). If it is small, use a gift certificate and make a decision to pay the missing amount in common points, cash, or both. Acquire the number of points (602) in the point account DB (1017), and if the acquired value is less than the shortage amount, use a gift certificate and common points, and display a message to pay the balance to the POS terminal in cash (Steps 1612, 1613, 1614, 1615). If the acquired value is equal to or greater than the shortage amount, the gift certificate and the common point are used (steps 1612, 1616, and 1617). In this way, it is possible to smoothly promote the use of individual member store servers by using gift certificates.

  FIG. 17A is a diagram illustrating an example of a display screen of the POS terminal 1016 (FIG. 16) that directly inputs a present destination when presenting a stamp. As shown in FIG. 17A, on this screen 1701, the title “Point Stamp Introduction” 1703 and a member number 1705 are displayed, and a corresponding point and stamp registration status list 1707 is displayed. In the point and stamp registration status list, the current remaining point count 1707 (here, 2000 points) and the current stamp registration status 1711 are displayed. In the example of the current stamp registration status 1711, in the status 1721 at the member store A, there are 5 stamps (1725), and the expiration date 1723 of each stamp is displayed. If there is a stamp that is about to expire, a warning to that effect may be given. In addition, when it can be exchanged for a gift certificate or the like, for example, exchangeable gift certificate contents 1727 such as “gift certificate 1,000 yen × 2” are displayed.

  In the situation 1731 at the member store B, there is one stamp (1735), and the expiration date 1733 of the stamp is displayed. In this case, since the stamp is still one, the exchange target is not displayed. In the registration status display 1741 of the member store C, three stamps 1745 and an expiration date 1743 are displayed, but the exchange target is not displayed. Then, an operation guidance such as “If you want to give a stamp, click on the stamp you want to give” is displayed. In addition, all buttons 1728, 1738, and 1748 are provided for each member store, and all stamps can be selected.

  FIG. 17B is a diagram illustrating a screen display example 1701 when a product, service, or the like is presented to a third party. Here, a guidance 1753 such as “Enter stamp present destination” 1751, a member number “ID0000123” 1705, and “Are you sure you want to give a stamp below? When the present destination member number “ID000010” 1757 is input and the OK button 1761 is pressed, a stamp can be presented. When the NG button 1863 is pressed, the operation is canceled.

  In this way, FIG. 17A shows the number of points and stamps owned by the member himself / herself, and the member store that exchanges the prescribed number of stamps for the gift certificate indicates the face value and number of gift certificates held by the member. It is a figure which shows the example of a display of the screen which can be confirmed by accessing a point management system (1001) or a stamp management system (1002) through a communication network line (1009) from (1017). In addition, the screen of FIG. 17A may have a function of not only confirming the number of stamps but also performing an operation of presenting the stamps possessed to another member. As a method of presenting a stamp, the stamp displayed on the screen is selected as a stamp to be presented, or when all are selected, the screen is shifted to the display screen of FIG. Number). If OK is selected on this screen, a stamp can be presented. At this time, the member number (1103) of the corresponding stamp in the stamp account DB (1004) for each member store of the stamp management system (1002) is rewritten with the member number of the present party.

  When the number of stamps exceeds a certain threshold and can be exchanged for a gift certificate, the corresponding person's mobile terminal may be notified by e-mail. Further, it may be notified that a certain threshold is approaching, the expiration date is approaching, a double stamp campaign, etc., or a recommended product or the like may be notified.

  Also in this embodiment, point settlement processing as shown in FIG. 8 is performed. In this case, the number of points converted from the member store individual stamp to the common point as described in FIG. 13 is handled as the number of points given by each member store during the settlement period. Each member store's individual stamp can be converted into a common point within the validity period of the stamp, so each member can choose any time, so the payment period for each member store to give a stamp and the payment period to calculate the number of points granted Does not necessarily match.

  As described above, the point stamp management system according to the present embodiment has the following effects.

  By providing a stamp service for each member store in addition to the common points between the member stores, each member store can provide its own service and efficiently activate customer purchasing activities.

  In addition, the point stamp service can be started more easily by the business operator.

(Example of expansion (deformation))
Next, a development (deformation) example of an embodiment of the present invention will be described. In this development example, a service in which a point service or a point stamp management system is provided for each business operator is provided as one service and used by each business operator (referred to as SaaS provision and ASP provision). )) Will be described. In this development example, the same components as those described in the above-described embodiment and the like are denoted by the same reference numerals, and detailed description thereof is omitted.

  FIG. 18 shows a point / stamp management system (1802) built on a virtual system (1801), and each operator (operator A: 1804, operator B: 1805) via a communication network line (1803). A system configuration diagram that provides a point stamp service to member stores (member store server A of operator A: 1806, member store server B of operator A: 1807, member store server A of operator B: 1808) is there.

  2 and 10 is different from the configuration of FIG. 2 and FIG. 10 in that a point / stamp management system (1802) is constructed on the virtual system (1801). A point / stamp service of a plurality of businesses (provider A and business B in FIG. 18) is realized on a single virtual system without providing a server. For example, the business operator A has a member store server A and a member store server B, and the business operator B has a member store server C. This can be dealt with by the point stamp management system (1802).

  FIG. 19 and FIG. 20 are diagrams showing an example of the configuration of the data table in the DB in order to realize the above. 18 can be realized by adding the business ID (1901) to the conventional point account DB and the business ID (2001) to the stamp account for each member store. For other DBs, this can be realized by adding a business ID.

  With the system configuration according to this modified example, the operator can start the point stamp service at a low price and in a short period of time. For example, since it becomes a monthly contract, if you want to stop the service, there is no big amount immediately. Can be canceled. In addition, the point / stamp management system provider can provide a system that is safe in terms of security and can centrally manage the system, so that there is an advantage that centralized management of version upgrades and maintenance can be performed. This system can also be applied to point services.

  The present invention can be used as a point stamp management system.

DESCRIPTION OF SYMBOLS 201 ... Point management system, 202 ... Member store (server) point payment processing part, 203 ... Point payment information DB for every member store (server), 204 ... Point payment rate, 205 ... Point account management part, 206 ... Member store (server) ) Each point totaling unit, 207... Point account DB, 208... Granted point total DB for each member store, 209.

Claims (11)

A point / stamp management system that uses a network-connected computer system to manage points that are common benefits among member stores and stamps that are individual benefits for each member store. A point granting unit for notifying the point management system of the granted point amount and the point recipient's ID when the point is granted, a point identification ID collected from the point recipient, and the point recipient who collected the point A plurality of member store servers each having an ID and a point collection unit for notifying the point management system of a point amount to be collected, and at least one of the plurality of member store servers further includes a member store The point management system at the time of granting the ID of the grantee to whom an individual stamp is assigned for each stamp A plurality of member store servers, which are member store servers having a stamp service, having a stamp providing unit for notifying and a stamp collecting unit for notifying the point management system of an ID of a person to be recovered for stamp collection, and network connection In the point stamp management system using a computer system,
Points acquired from the point granting unit and the point collecting unit via the network to the point grantee and the point grantee's ID at the time of the point grant, and points collected from the point collectee A point account management unit that acquires an identification ID, an ID of a point collectee who collected points, and a point amount to collect, and manages the points without distinction of the member store server;
The stamp grantor ID is acquired from the stamp granting unit via the network at the time of stamp grant, and a unique stamp identification ID is assigned to each member store ID, together with the stamp grantee ID. A stamp account management unit registered as stamp data in the account DB;
The stamp collection unit ID is acquired from the stamp collection unit via the network at the time of stamp collection, and corresponds to the stamp collection user ID and member store ID registered in the stamp account DB for each member store. The stamp data is deleted by the number of stamp exchange units specified in the stamp exchange unit DB for each member store, or the stamp exchange process for each member store that gives an identifier indicating that the stamp exchange unit has been exchanged for the number of stamp exchange units. And
Point stamp management system.   The stamp exchange processing unit for each member store deletes the stamp identification ID collected in the stamp account DB for each member store or replaces it with a stamp identification ID when the exchange product for exchanging a predetermined number of stamps is a common point. 2. The point according to claim 1, which has a stamp-common point exchanging function, which adds an identifier indicating that there is a point, and adds the number of points obtained by collecting the stamp to the point grantee ID to the point account DB. Stamp management system.   In the stamp exchange processing unit for each member store, at the time of exchanging the stamp to the common point, the member store from the stamp-common point conversion rate DB for each member store which defines the exchange rate between the stamp and the point for each member store. 3. The point / stamp management system according to claim 2, wherein the point / stamp management system has a function of reflecting, in the point account DB, a result of calculating (accumulating) the number of stamps of each member store stamp account DB based on a conversion rate associated with the ID.   The member store server having the stamp service includes a gift certificate use determining unit that determines the merit of using the gift certificate provided in the member store server having the stamp service and presents it to the stamp grantee. The point stamp management system according to any one of claims 1 to 3.   The ID of the gift certificate user is acquired from the member store server having the gift certificate use determination unit when the gift certificate is used via the network, and the use status of the gift certificate for each member store provided in the stamp management system; The ID of the gift certificate user registered in the gift certificate DB for each member store that stores the attribute and the gift certificate data corresponding to the member store ID is given an identifier indicating that it has been deleted or used. The point stamp management system according to claim 4, further comprising a stamp exchange processing unit for each member store. It is a terminal provided in the member store server, and is a registration status list display of a stamp for each member store server corresponding to the point to be held, for each ID of the grantee of the point and stamp, and the current remaining The number of points, the current stamp registration status, and the interface for starting the exchange process are displayed.
6. The current stamp registration status includes the number of stamps for each member store A, the expiration date of each stamp, and the contents of exchange when exchangeable for the gift certificate. Point stamp management system described in 1.   The point stamp management according to claim 6, further comprising a field for inputting an offeree member ID for providing the gift certificate to another member in the display. system.   The gift certificate use determination unit is based on the gift certificate data registered in the member store gift certificate DB, and the purchase price acquired from the point collection unit is a face value of the gift certificate data to be exchanged If it is smaller, the point account management unit is notified of the point collection for the purchase amount without performing the gift certificate use processing, and the purchase amount acquired from the point collection unit is larger than the face value of the gift certificate to be exchanged The point stamp management system according to any one of claims 4 to 7, wherein the point stamp management system has a function of notifying the point account management unit of point collection for the purchase amount after performing gift certificate use processing. further,
A point totaling unit for each member store that manages the total amount of points given by the member store server for each member store server, and a total amount of points collected by the member store server for each member store server A collection point collection department for each member store that manages
At the closing date of the settlement period,
The payment amount of the points granted by each member store server is calculated from the amount of point granted totaled by the point granting unit, and each member store server collects from the point total collected by the collection point totaling unit. The point settlement amount is calculated, and the difference (α) between the grant point settlement amount and the collection point settlement amount is calculated for each member store server. When the grant point settlement amount is less than the collection point settlement amount, the point provider server The point stamp management system according to any one of claims 1 to 8, further comprising: a point settlement processing unit for each member store that makes a request for settlement of the difference (α) from the member store server to the member store server.   In each of the DBs described above, a plurality of business operators are supported by adding business operator IDs of business operators operating a plurality of member store servers above the member store ID of the DB including the member store ID. The point stamp management system according to any one of claims 1 to 9. A point management system using a computer system connected to a network, the point granting unit for notifying the point management system of the point amount granted to the point grantee and the ID of the point grantee when the point is granted A plurality of member store servers having a point identification ID collected from the point recipient, an ID of the point recipient who collected the point, and a point collection unit for notifying the point management system of the point amount to be collected In a settlement method in a point management system using a computer system connected to a network,
Points acquired from the point granting unit and the point collecting unit via the network to the point grantee and the point grantee's ID at the time of the point grant, and points collected from the point collectee A step of acquiring an identification ID, an ID of a point recipient who has collected points, and a point amount to be collected, and managing the points without distinguishing the member store server, and managing the points;
A step of counting by a point totaling unit for each member store managing the total amount of points given by the member store server for each member store server for each settlement period; Steps of collection at the collection point collection unit for each member store that manages the total amount for each period,
At the closing date of the settlement period,
The payment amount of the points granted by each member store server is calculated from the amount of point granted totaled by the point granting unit, and each member store server collects from the point total collected by the collection point totaling unit. The point settlement amount is calculated, and the difference (α) between the grant point settlement amount and the collection point settlement amount is calculated for each member store server. When the grant point settlement amount is less than the collection point settlement amount, the point provider server And a step of settlement at a point settlement processing unit for each member store that requests the member store server to settle the difference (α).

Images