JP2011028695A - Commodity management system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service which provides a further large benefit to a customer by recognizing the customer by voice. <P>SOLUTION: Commodity management is performed through: a server-side processing step of generating, in a server, identification information identifying each of manufactured commodities, presenting the generated identification information at a predetermined position that corresponds to the outer surface of a package member for the commodity when the commodity is packed therein, and storing the generated identification information and voiceprint data of the customer to a database; a step of reading, in a terminal device, identification information on the surface of the packaging material packaging the commodity by an identification information reading means, reporting reading name data to the customer by a voice input means to cause the customer to input voice data, and transmitting the voice data of the customer to the server; a step of extracting, in the server, voiceprint data of the customer from the voice data and storing it to the database; and a step of recognizing the customer by the voiceprint data to provide a service to the customer. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a product management system and method, and more particularly to a product management system and method for managing product sales information by storing and managing customer information in a database.

  2. Description of the Related Art Conventionally, companies, especially manufacturers that provide products, have bundled customer cards with products to be shipped, obtain information on purchased customers, and use it for notifications such as version upgrades and recalls. In such a system, since it is necessary for a customer to write and post a customer card, various systems have been proposed because a high recovery rate cannot be expected. For example, business card information for store introductions is converted into wireless tag information, information is acquired from the wireless tag using a wireless tag transceiver built in the mobile phone, and customer information is automatically added. There has been proposed a mobile communication terminal device that can simplify troublesome work in entry and input of information and a customer management system using the terminal device (see, for example, Patent Document 1).

  On the other hand, counterfeit goods of high-end brands and pirated versions of software products have flowed into the market in recent years, and many manufacturers are suffering from the countermeasures, visiting dealers and what kinds of counterfeit goods are circulating to customers. Or providing counterfeit product information such as

JP 2004-208097 A JP 2008-293284 A

  However, in the conventional product management system and method, an expensive wireless tag is used, and there is a problem that the mobile phone needs to be provided with a special wireless tag reader. In addition, with counterfeit goods measures, it is difficult to identify dealers that frequently sell counterfeit goods even after visiting dealers, and providing information to customers can only send features of counterfeit goods to the end. There is a problem that the customer cannot reliably determine the authenticity of the purchased product.

  Therefore, in Patent Document 2, in order to solve such a problem, individual identification information is designated by a two-dimensional barcode for each item of the product, and the identification information (referred to as a unique two-dimensional barcode). By packing the product in the packaging material that presents the product and shipping it, the identification information on the packaging material can be read with an image reading device of a normal mobile phone, etc., and easily registered as a member A technology for improving the membership registration rate by providing a product management system and method capable of meeting the requirements has been proposed. In addition, a technique has been proposed in which a counterfeit product or a pirated product can be determined by using registered customer information and distribution channel information.

  However, in the technique of Patent Document 2, it is possible for a person other than the customer to access the merchandise management system using a terminal device such as a mobile phone or a personal computer used by the customer. It could be given to others, and was an obstacle to providing services that would give customers greater profits.

  An object of the present invention is to solve such a problem, and an object of the present invention is to make it possible to provide a service that gives a greater profit to a customer by recognizing the customer by voice.

In order to solve the above problems, the present invention provides identification information generating means for generating identification information for identifying each manufactured product, and a predetermined surface that becomes an outer surface of a packing member of the product when the product is packed. A server including identification information presenting means for presenting the generated identification information at a position; and database management means for storing the generated identification information and customer voiceprint data in a database;
Identification information reading means for reading the identification information on the surface of the packing member that packed the product, voice input means for inputting customer voice data, and the identification information and customer voice data to the server via a communication network A terminal device including identification information transmitting means for transmitting,
The identification information reading means of the terminal device reads the identification information from the identification information presenting means;
The voice input means notifies the customer of the reading name data and causes the customer to input voice data,
The terminal device transmits the voice data and the identification information to the server;
The product management system, wherein the server extracts customer voiceprint data from the voice data and stores it in the database, and the server recognizes the customer by the voiceprint data and provides a service to the customer.

  According to the present invention, the voice data managed so as to be easily recognized by the voice recognition system and to acquire accurate voice data by notifying the customer of the reading name data and inputting the voice data to the customer by the above configuration. Since the customer can be accurately recognized by voice, it is possible to provide a service that provides a greater profit to the customer.

  Further, the present invention provides the product management system, wherein the identification information is a two-dimensional barcode in which unique information set for each product is printed on the packaging material, A product management system characterized by being a three-dimensional image reading means.

  The present invention is the product management system, wherein the identification information includes distribution destination information for each product.

  Further, the present invention is the product management system according to the above-mentioned product management system, wherein the server transmits the program data of the voice input means to the terminal device and causes the terminal device to install the data.

Further, the present invention generates identification information for identifying each manufactured product by a server, and the generated identification at a predetermined position that becomes an outer surface of a packing member of the product when the product is packed. Server-side processing steps for presenting information and storing the generated identification information and customer voiceprint data in a database;
The identification information reading means reads the identification information on the surface of the packing member packed by the identification information reading means, notifies the customer of the read name data by the voice input means, and inputs the voice data to the customer. Transmitting the voice data to the server via a communication network;
Extracting, by the server, customer voiceprint data from the voice data and storing it in the database;
And providing a service to the customer by recognizing the customer from the voiceprint data.

  Further, the present invention provides the product management method, wherein the identification information is a two-dimensional barcode in which unique information set for each product is printed on the packing material, A product management method characterized by being a three-dimensional image reading means.

  The present invention is the product management method described above, wherein the identification information includes distribution destination information for each product.

  Further, the present invention is the product management method according to the above-described product management method, wherein the server transmits the program data of the voice input means to the terminal device and causes the terminal device to install the data.

  According to the present invention, voice data managed so as to be easily recognized by the voice recognition system and to acquire accurate voice data is acquired by notifying the customer of the reading name data and inputting the voice data to the customer. And the customer can be accurately recognized by voice, so that the person who accesses the product management system can be limited to registered customers, so that services for registered customers can be identified and provided. It is possible to provide a service that gives the customer a greater profit that needs to be given after the customer is recognized.

(A) It is a block diagram of the merchandise management system concerning this embodiment. (B) It is a figure for demonstrating the Example which reads the unique two-dimensional barcode printed on the packing material by the function of a terminal device. It is a figure which shows the module structure of the software of the server used in this embodiment, and a terminal device. (A) It is a figure which shows the data structure of the member registration information of 1st Embodiment. (B) It is a figure which shows the data structure of the member registration information of 2nd Embodiment. (C) It is a figure which shows the data structure of the merchandise name list data of this embodiment. It is a flowchart which shows the flow of a process in the terminal device of the goods which the customer of this embodiment purchased. It is a flowchart which shows the flow of a process in the terminal device of the goods which the customer of this embodiment purchased. It is a flowchart which shows the flow of a process in the terminal device of the goods which the customer of this embodiment purchased. It is a flowchart which shows the flow of a process in the terminal device of the goods which the customer of this embodiment purchased. It is a figure which shows the example of the screen of the terminal device which performs member registration of the premium of purchased goods in this embodiment. It is a figure which shows the example of the screen which displays the reading name which carries out the voice input from the terminal device of this embodiment. It is a figure which shows the example of the screen of the terminal device which processes the member's point of this embodiment. It is a figure which shows the example of the screen of the terminal device which inputs the data of the recipient of a prize in this embodiment. It is a figure which shows the example of the screen of the terminal device of the result of having performed authenticity determination of the goods purchased in this embodiment.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
(First embodiment)
A product management system according to a first embodiment of the present invention will be described with reference to the drawings. First, the configuration of the system according to the present embodiment will be described. Fig.1 (a) and FIG. 2 are the block diagrams of the merchandise management system concerning this embodiment. The product management system according to the present embodiment includes an identification information generation unit 201 that generates a unique two-dimensional barcode 302 for each product, an identification information printing unit 202 that prints it on the packaging material 301 of the product, and a member The server 101 includes a database management unit 203 that manages registration information and an information transmission / reception unit 204, a communication network 105, and a terminal device 102. The terminal device 102 is a terminal device 102 such as a mobile phone or a personal computer, and includes a two-dimensional image reading unit 304 such as an imaging camera or a two-dimensional image scanner, and includes a two-dimensional barcode reading program 305 and a voice input program 306. Application software, and the information and voice data of the unique two-dimensional barcode 302 read by those programs (applications) are transmitted to the server 101 to register the customer as a member. The server 101 is connected to the terminal device 102 via the communication network 105, and is connected to a database 104 that stores customer member registration information 207 and member voice print data 208. As the two-dimensional barcode 302, a matrix type two-dimensional code such as a QR code (registered trademark) developed by Denso Wave Co., Ltd. can be used.

  In FIG. 1A, the communication network 105 is shown as a single communication network, but can be in various communication network forms. For example, the server 101 is normally connected to the outside via the Internet, while the terminal device 102 such as a mobile phone has a unique wireless communication network (not shown), but this wireless communication network is connected to the Internet via a gateway (not shown). Is done. In this way, the terminal device 102 and the server 101 can send and receive mails and the like. However, the communication network 105 is not limited to such a communication network form, and any communication known in this technical field. It can also be a network.

  In addition to the above configuration, the present embodiment can include a store terminal 103 connected to the communication network 105. The dealer terminal 103 is a computer that is installed or used in a dealer that handles merchandise that is the object of this system. The sales store is a passing point of the distribution of the product, and depending on the product, a plurality of sales stores are transferred to form a sales channel. The dealer terminal 103 and the server 101 can be used in the present embodiment as long as they have a communication function via a communication network in addition to a normal computer function, and the necessary functions according to the functions of each system. Application software may be installed (installed). The terminal device 102 has a function of wirelessly connecting data communication, an imaging camera such as a CCD camera, a two-dimensional image reading unit 304 such as a two-dimensional scanner, and a two-dimensional bar code 302 read thereby, A two-dimensional barcode reading program 305 that is application software for extracting the identification code data 401 is installed (installed). In the system configuration of the present embodiment, for example, the terminal device 102 may use a small computer including a voice input unit and a scanner-type image reading unit that reads the two-dimensional barcode 302. In this way, it goes without saying that a system of a method or mechanism other than that shown in FIG.

(Module configuration of this embodiment)
The overall configuration of this system is as described above, but the server 101 and the terminal device 102 that constitute the individual system of this embodiment have at least the functions of a normal computer that can be connected to the communication network 105. Need to be. Under such hardware conditions, the processing of the individual system of this embodiment is executed by installing application software (program) on such hardware. Each application software can be shown in a module configuration as shown in FIG. 2, for example, but this is merely an example, and the functions of each module are further divided into several modules or the functions of several modules are integrated. It goes without saying that it is possible to envisage a module that has been changed. In the following, each individual module will be described. These modules are executed in cooperation with each other, and the processing of this embodiment described later is achieved. FIG. 2 is a diagram illustrating a software module configuration of the server 101 and the terminal device 102 used in the present embodiment.

  Referring to FIG. 2, the server 101 generates an identification information generation unit 201 that generates a unique unique two-dimensional barcode 302 for each individual product to be produced, and the generated unique two-dimensional barcode 302. Identification information printing unit 202 for printing on a table of product packaging material 301, database management unit 203 for storing generated identification information and managing obtained customer information, information for generating identification information and customer An information transmission / reception unit 204 that obtains information or transmits various types of generated information is provided. In the present embodiment, the identification information uses a unique two-dimensional barcode 302, which allows a customer to purchase a product and read the identification information of the product with a generally popular device. Because. The two-dimensional barcode 302 is a terminal device 102 such as a mobile phone having an installation function of application software, such as Java (registered trademark), which has been widely spread in recent years, or an application platform BREW developed by Qualcom, In addition, a terminal device 102 having an imaging camera such as a CCD camera or a MOS camera or a two-dimensional image reading means 304 such as a two-dimensional scanner can be used. That is, the two-dimensional image reading unit 304 of the terminal device 102 captures the two-dimensional barcode 302, reads the identification information with the two-dimensional barcode reading program 305, and obtains the product identification code data 401, It can be transmitted to the server 101 using the electronic mail function.

  An example using the terminal device 102 having such a function will be described with reference to FIG. FIG. 1B illustrates an embodiment in which the identification information of the unique two-dimensional barcode 302 printed on the surface of the product packaging material 301 is photographed and read by the two-dimensional image reading unit 304 of the terminal device 102. FIG. In such a state, the two-dimensional barcode reading program 305 of the normal application software displays the two-dimensional barcode 302 taken on the display unit 303 of the terminal device 102, and this image is displayed on the two-dimensional barcode built in the terminal device 102. It can be analyzed and decoded by the barcode reading program 305, and the identification code data 401 of the product represented by the two-dimensional barcode 302 can be acquired. As described above, in this embodiment, in consideration of the fact that general customers can easily proceed to membership registration, printing is performed using the two-dimensional barcode 302. However, the present invention is not limited to this, and other than the two-dimensional barcode 302. These two-dimensional codes, normal bar codes, and various identification information presenting means can be employed. Even if the reading device is not general at present, such as a wireless tag, when a device that satisfies the requirements of the present invention has been developed, it can be used as the presenting method of the present embodiment. In this embodiment, the packing material 301 refers to a general item that wraps a product when shipping the product, such as a packing box or a packing bag, and is assembled in the case of the packing material 301. In addition, the product is not limited to the state in which the product is packed, and includes the state of the member before being assembled to the state in which the product is unpacked.

  Here, in the present embodiment, the identification information generation unit 201 of the server 101 generates a unique two-dimensional barcode 302 that represents the identification code data 401 of a product that has issued a unique value for each manufactured product. The identification information printing unit 202 prints the unique two-dimensional barcode 302 on the packaging material 301 of the product and presents it to the customer. Needless to say, the product identification code data 401 generated uniquely for each individual product can be generated by various methods, but the generation rule is selected in accordance with the system. For example, in this embodiment, instead of the manufacturer itself investigating the purchase customer and constructing the database 104, the packaging material manufacturer or the company that creates the database 104 or provides the management service of the database 104 provides information on the purchase customer. Since an embodiment is assumed in which the database 104 is created or managed by collecting data, the identification number can be selected in consideration of such a form. That is, the maker assigns each product individually and generates the product identification code data 401 based on the identification number including the manufacturing number. Specifically, if the product identification code data 401 is generated by a company other than the manufacturer, a product number list is obtained in advance from the manufacturer, or the product identification code data 401 is obtained using the product serial number. And a unique manufacturer identification code data 401 is generated by adding a manufacturer code or the like separately determined for each manufacturer. The product identification code data 401 according to the present embodiment is determined as the product identification code data 401 assuming the above-described services, and the description will be made on the premise of this assumption in the description of the processing to be described later. However, it is obvious that this embodiment can also be applied to cases where the manufacturer itself manages customer information or the target product is not a product manufactured by the manufacturer, regardless of how the product identification code data 401 is defined. is there.

  In this embodiment, product identification code data 401 is generated for each individual product in this way, and a unique two-dimensional barcode 302 is generated from the product identification code data 401 and printed on the packaging material 301 for identification. Information. The terminal device 102 captures the identification information, extracts product identification code data 401, and transmits the data to the server 101 by e-mail. Thereby, the purchase customer information collected by the server 101 can be associated with the production number managed by the manufacturer, registered in the product information 205, stored in the database 104, and managed. However, the product identification code data 401 is not limited to this, and can be generated by a method optimal for the system. For example, if the target product is not manufactured by a manufacturer but is a precious metal or an imported luxury brand, the product identification code data 401 needs to be defined by another rule instead of the manufacturing number. There is. Further, when the product identification code data 401 is generated based on the manufacturing number, it is a number, that is, an identification number. However, the product identification code data 401 is not limited to this, and may include the product identification code data 401 including characters.

  Further, referring to FIG. 2, the server 101 includes a database 104, and the database 104 includes, for example, product information 205 associated with a production number, member voice print data 208, and download for a managed product. A voice input program 306 is stored. The product information 205 includes data such as product identification code data 401 and product name data 410, member registration information 207 for managing registered product purchase customer information, product name list data 209, and other items described later. This is data describing comprehensive information related to products such as counterfeit information 206 for determining the authenticity of purchased products used in the embodiment. The data structure of the member registration information 207 is shown in FIG. The member registration information 207 includes identification code data 401 of shipped products, customer ID data 402, program ID data 407 of the voice input program 306 downloaded by the customer, storage address of the voice print data 208 of the member, and the number of points for each member Stores the storage address of the total data and other customer information. In the present embodiment, the above information is stored in the database 104 to manage the information. However, the present invention is not limited to this, and in order to achieve the object of the present invention, additional information is added or each information is integrated. Needless to say, the data can be managed using various data management methods known in the present embodiment, such as using a smaller number of data.

  In this embodiment, the server 101 is also connected to the printing system 210, and the unique two-dimensional barcode 302 is identified on the surface of the packaging material 301 by printing the unique two-dimensional barcode 302 on the packaging material 301 of the product. Information can be presented. Of course, such printing on the packaging material 301 is generally performed as part of the manufacturing and processing line of the packaging material 301, but processes other than the printing of the unique two-dimensional barcode 302 are included in the present invention. Since any method known in this technical field can be used without being directly related, description thereof is omitted here. Therefore, the printing of the unique two-dimensional barcode 302 of this embodiment can be executed regardless of the manufacturing process of the packaging material 301. For example, whether the packaging material 301 is processed after printing or is printed after processing. For example, if the unique two-dimensional barcode 302 is printed regardless of the manufacturing process, it is included in the scope of the present invention.

(Process of this embodiment)
The system and module configuration of this embodiment has been described above. The processing of this embodiment using the above configuration will be described with reference to the flowcharts of FIGS. In the present embodiment, processing is performed in the order of the numbers shown in FIGS. 4 to 7 in principle, but this is a typical flow of the system as in the present embodiment, and it is always necessary to be in this order. Rather, it is possible to change the order in part, replace some procedures, or add different procedures. In addition, display data and input data on the screen of the display unit 303 of the terminal device 102 of the present embodiment will be described with reference to the screen examples of FIGS. 8 to 12. These screens represent a typical expression method of information transmitted and received by the terminal device 102 to the customer by the system as in this embodiment, and it is necessary to always display such a layout and such information. Instead, a screen for displaying information may be divided or integrated and displayed, and a part of information transmitted to the customer may be transmitted to the customer by voice.

  As described above, by processing of the server 101, the unique two-dimensional barcode 302 is printed on the packaging material 301 of the product, and the product corresponding to the unique two-dimensional barcode 302 is packed on the packaging material 301 to display various distribution routes. After shipping through the customer, the customer purchases the shipped product. Further, the product identification code data 401 for identifying the product is usually registered in the member registration information 207 of the database 104 when the product is shipped. That is, as shown in FIG. 3A, information including only the identification code data 401 of the shipped product is created in the member registration information 207 in advance. After that, when the product is purchased by the customer and the customer information is sent to the server 101, the customer ID data 402 and voice input associated with the product identification code data 401 received by the server 101 from the customer terminal device 102 are input. The program ID data 407 of the program 306, the storage address of the member's voiceprint data 208, the storage address of the total data of the number of points for each member, and other customer information are stored together to complete the member registration information 207. In the present embodiment, the member registration information is created at the time of shipment. However, the present invention is not limited to this, and can be generated at an arbitrary timing from the manufacture of the product to the purchase.

In the following, the flow of processing mainly representing the operation of the program in the terminal device 102 when the customer of the present embodiment first registers a member after purchasing a product will be described with reference to the flowcharts of FIGS. 4 and 5. . In addition, the procedure in which the processing program on the server 101 side operates corresponding to the operation of the processing program on the terminal device 102 side is also described in the flowcharts of FIGS.
(Processing S401)
After purchasing the product, the customer images the unique two-dimensional barcode 302 printed on the packaging material 301 by the two-dimensional image reading means of the terminal device 102 such as a mobile phone or personal computer owned by the customer. In the case of a conventional customer card, etc., when the customer tried to register as a member, it was necessary to unpack and take out the customer card along with the product and copy the product serial number, but according to the processing of this embodiment, The member registration process can be performed by appropriately executing the subsequent process without unpacking the product by the customer.

(Processing S402)
The image data of the unique two-dimensional barcode 302 read by the two-dimensional image reading means of the terminal device 102 is decoded by the two-dimensional barcode reading program 305 of the application software installed in advance in the terminal device 102 shown in FIG. The product identification code data 401 is extracted. The product identification code data 401 includes information for uniquely identifying a product. The customer transmits the identification code data 401 to the server 101 by attaching it to an e-mail using an e-mail transmission function previously installed (installed) in the terminal device 102. Here, the e-mail address of the server 101, which is the e-mail destination, accesses the terminal device website provided by the company that manages the server 101 by the Internet access function implemented (installed) in the terminal device 102, for example. Can be obtained. The e-mail address is not limited to this, and can be obtained by various methods. For example, the customer can directly input by looking at a manual or a pamphlet, or the destination information is encoded in the packaging material 301 along with the unique two-dimensional barcode 302 of the product. The information can be printed as it is or as it is, and can be read using various reading functions of the terminal device 102. In addition to using the e-mail transmission function of the terminal device 102 as a method for the customer to send the product identification code data 401 to the server 101, the data transfer function is set on the company website of the server 101 described above. In addition, if the customer sets in advance, this function can be called to send the product identification code data 401, and any other transmission method known in this technical field is compatible with this embodiment. Can be used.

(Processing S403)
The server 101 that has received the e-mail attached with the product identification code data 401 extracts the e-mail address of the terminal device 102 that has transmitted the e-mail from the e-mail by the operation of the program of the database management unit 203, This is registered in the member registration information 207 created in the database 104 for the corresponding product as customer ID information 402. The server 101 responds to the URL (Uniform Resource Locator) of the member registration website unique to the acquired identification code data 401, that is, the e-mail in order to further collect customer information along with such member registration processing. A URL page for access composed of the type of information of the page of the website to be executed, server name, port number, folder name, file name, etc. is created, and is unique to the identification code data 401 of the product on the customer terminal device 102 An e-mail describing the address of the page of the member registration site is returned to the customer's terminal device 102.

(Processing S404)
The terminal device 102 receives from the server 101 an e-mail in which the page address of the website unique to the acquired product identification code data 401 is described. When the received e-mail message is opened, the information on the URL page for access is described in a linkable form and displayed on the display unit 303.

(Processing S405)
When the customer clicks on the terminal device 102 so as to be linked to the URL page for access in the text of the e-mail displayed as such, the member registration processing is performed from the terminal device 102 to the server 101. Send command data requesting execution of. In this process, by inputting the URL address of the website described in the email received by the terminal device 102 into the browser of a computer other than the terminal device 102 that first sent the email to the server 101, The screen of the server 101 website can also be displayed on the display unit 303 of the computer.

(Processing S406)
When the server 101 receives a command for requesting a screen to be displayed by the browser by e-mail from the terminal device 102, the server 101 checks the member registration information 207 using the customer's terminal device's mail address as the customer ID information 402. The customer ID information 402 is checked to see if the customer is registered as a member. If the customer is already registered, the customer is notified that the member is already registered, and the processing after step S1 in FIG. 6 is performed. If the customer is not registered as a member, the following process S407 is performed.

(Processing S407)
The process S407 is performed when the customer is not registered as a member, and transmits the screen data of the access URL as shown in FIG. In the input field of the customer ID data 402 on the screen of FIG. 8A, the screen data in which the mail address of the customer terminal device is written is transmitted to the terminal device 102.

(Processing S408)
When the terminal device 102 receives the screen data of FIG. 8A from the server 101, the display unit 303 displays it. In the screen data of FIG. 8A, the input part of the name data 403 and the input part of the telephone number data 404 by the customer are also displayed. When the login button 405 in the screen of FIG. 8A displayed on the display unit 303 by the browser of the terminal device 102 is clicked by the customer, the terminal device 102 transmits a login command to the server 101.

(Processing S409)
When the server 101 receives the login command from the terminal device 102, the server 101 transmits the download screen data of the voice input program 306 as shown in FIG. 8B to the terminal device 102. Also in the screen data, the identification code data 401 of the purchased product is continuously displayed. The terminal device 102 displays the screen data of FIG. When the voice input program download button 406 is clicked on the screen of FIG. 8B, the terminal device 102 transmits a command for downloading data of the dedicated voice input program 306 to the server 101. When the server 101 receives the command, the server 101 transmits data of the dedicated voice input program 306 to the terminal device 102. The dedicated voice input program 306 stores and sends program ID data 407 that differs for each customer of the program and identification code data 401 of the customer's first purchased product.

(Processing S501)
Next, as shown in FIG. 5, when the terminal device 102 installs and activates the received dedicated voice input program 306, the dedicated voice input program 306 issues a command for requesting the product list data 209 to the server 101. Send. The data structure of the merchandise name list data 209 is shown in FIG. The product name list data 209 is data describing a table in which the data indicating the product surface in the product identification code data 401 is associated with the product name data 410.

(Processing S502)
When the server 101 receives a command for requesting the product name list data 209 from the terminal device 102, the server 101 reads the product name list data 209 from the database 104 and sends it back to the terminal device 102. The voice input program 306 of the terminal device 102 stores the received product list data 209 in the storage unit of the terminal device.

(Voice input processing S503)
Next, the voice input program 306 extracts the purchased product name from the received product name list data 209 based on the identification code data 401 of the first purchased product stored in the voice input program 306, and reads the read-out name data 410. Name data 410 to be read out by a word created or registered for customer voiceprint registration, or a word that the server 101 randomly changes and designates to the terminal device 102 every time the customer terminal device 102 accesses the server 101 Create And the screen data which displays the reading name data 410 like FIG. 9 are displayed on the display part 303 of the terminal device 102. FIG. Next, when the customer reads out the reading name data 410 by voice and inputs it to the terminal device 102 and clicks the reading end button 411, the voice input by the voice input program 306 dedicated to the terminal device 102 is stored in the storage means. To do. Note that the dedicated voice input program 306 of the terminal device 102 may be configured to convey the reading name data 410 to the customer by voice instead of displaying the reading name data 410 on the display unit 303 as shown in FIG.

(Voice recognition processing S504)
Next, the dedicated voice input program 306 of the terminal apparatus 102 performs voice recognition processing by matching the input voice data with the reading name data 410. Voice input program 30
If the input voice is not recognized as the voice of the reading name data 410, the voice input process returns to the voice input process (S503) until the appropriate voice is acquired. (S503) and voice recognition processing (S504) are repeated.

(Processing S505)
Next, the dedicated voice input program 306 of the terminal device 102 performs an operation for designating an address for voiceprint registration of the server.
(Process 506)
Next, program ID data 407 of the dedicated voice input program 306 and customer ID data 402 such as a terminal device mail address are transmitted to the voice print registration address of the server 101.
(Process 507)
Next, the product identification code data 401 and the voice input data are transmitted to the server 101.

(Server Member Registration Process S701)
Next, the server 101 that has received the product identification code data 401 and the voice input data performs the process after the member registration process S701 in the flowchart of FIG. In the member registration process S701, the voice print data 208 of the member is created from the voice input data of the first member. Then, the voice print data 208 of the member is stored in the storage means of the database 104. Further, the member in which the product identification code data 401, the customer ID data 402, the program ID data 407 of the dedicated voice input program 306 downloaded by the customer, and the storage address in the storage means of the database 104 of the member voice print data 208 are recorded. The registration information 207 is stored in the storage unit of the database 104.

The point registration process will be described below as an example of a member service accompanying member registration. The member service is not limited to this processing, and any member service that can be performed after the member is authenticated is possible.
(Server point addition processing S702)
After the server performs the member registration process S701, the point addition process S702 of the server 101 stores a predetermined number of points according to the identification code data 401 of the product designated by the unique two-dimensional code, and stores the number of points of the member in the database 104 The value is added to the means value, and the value of the addition result is stored in the point number storage means.

  Thus, the member data can be stored in the database 104 and registered as a member. In this case, depending on the system, the client requests various input data such as name data 403 and telephone number data 404 as shown in FIG. 8A, but this is not essential data. Further, customer ID data 402 such as an e-mail address, which is at least information necessary for member registration, can be extracted from the e-mail first transmitted from the terminal apparatus 102 to the server 101 in step S402, so that the customer directly inputs it. It is not necessary, and the identification code data 401 and the program ID data 407 of the purchased product are attached to the e-mail and sent. In this member registration process, the customer can be registered only by voice without causing the customer to input an ID number or password.

  In this way, after the customer purchases the product, the terminal device 102 reads the unique two-dimensional barcode 302 attached to the product to obtain the identification code data 401 of the product, and transfers it to the server 101. The member registration page of FIG. 8A provided by the server 101 can be accessed. Then, the user can click the login button 405 on the member registration page to move to the program download page in FIG. 8B and click the voice input program download button 406 to download the data of the voice input program 306 to the terminal device 102. . The customer activates the voice input program 306, and the customer reads out the product name displayed on the display unit 303 of the terminal device 102 on the screen as shown in FIG. Member registration can be performed from the terminal device 102 simply by storing the customer's voice in the storage means and transmitting the voice data to the server. Therefore, even if there is a customer who does not want to input various customer information on the member registration screen of FIG. 8A or does not have time to input, the data of the voice input program 306 can be downloaded. Member registration can be easily performed with the server 101 simply by transmitting audio data to the server 101, so that the member registration rate can be improved.

  In this way, since the server 101 can create member registration information on the database 104, the created information can also be handed over to the manufacturer, and the member registration information created by receiving the manufacturer's commission can be used. For example, an alarm can be notified in order to manage or present information to a customer using member registration information or to provide warning information. As described above, in the present embodiment, by printing the unique two-dimensional barcode 302 on the packaging material 301, an identification code for individually identifying the product can be attached separately from the production of the product. Therefore, it becomes easy for a company other than the manufacturer that manufactured the product to substitute for the manufacturer and perform the member registration work or manage the customer together with the member registration information. Even when the manufacturer itself performs such processing, since the identification code is printed on the packaging material 301, it is possible to expect the effect that the membership registration of the customer becomes much easier and the membership registration rate is improved.

An example of member service is shown below. The member service is not limited to this processing, and any member service that can be performed after the member is authenticated is possible.
(Processing S703)
Next, the server 101 transmits the screen data of the member-dedicated page as shown in FIG.
(Processing S704)
In the terminal device 102 that has received the data of this screen, the voice input program 306 displays the screen of the member-only page as shown in FIG. 10 on the display unit 303 of the terminal device 102. The customer can select various member point processing selection buttons on the screen of the member-dedicated page. For example, the terminal device 102 displays a lottery game button 501, a prize exchange button 502, and a digital prize button 503 on the display unit 303, and data for instructing a member point process selected by causing the customer to click these buttons. Can be transmitted to the server 101. When the server 101 receives the data, the server 101 switches the point processing procedure of the server 101 to the selected member point process, for example, the lottery game system S705, the point prize system S706, or the digital prize system S707. Then, the designated member point process screen data is transmitted to the terminal device 102. If the end button 504 on the member-dedicated page is clicked on the terminal device 102, the point process is terminated.

(Lottery game method)
When the customer selects the lottery game method S705, the server 101 first performs the lottery processing S708, reads the number of points stored in the member's point count total address, and uses the value to obtain points necessary for the lottery. The number of points obtained by subtracting the number is stored in the point count address. As a result of the lottery process S708, when the customer wins, the server 101 sends winning process screen data as shown in FIG. The voice input program 306 of the terminal device 102 displays the received winning process screen data on the display unit 303. Then, the customer inputs the prize destination name data 505 and the address data 506, and selects and clicks the prize sending confirmation button 507 or the digital prize download button 508. When any of these buttons is clicked, the data input on the screen is transmitted from the terminal device 102 to the server 101. As a result, the server 101 performs either the gift destination registration process S709 or the digital prize download process S710 depending on whether the prize delivery confirmation button 507 is selected or the digital prize download button 508 is selected.

(Point prize exchange method)
When the processing of the point prize exchange method S706 is selected, the server 101 sends screen data for inputting the destination name data 505 and address data 506 of the prize to the terminal apparatus 102 on the same screen as in FIG. The screen is displayed on the display unit 303 of the terminal device 102, and a prize destination registration process S711 for transmitting the input data to the server 101 is performed. Then, the server 101 registers a gift destination.

(Digital prize method)
When the processing of the digital prize method S707 is selected, the server 101 performs digital prize download processing S712, and sends digital prize download screen data as shown in FIG. Next, the voice input program 306 of the terminal device 102 displays the digital prize download processing screen data on the display unit 303 and causes the customer to click the digital prize download button 508. When the digital prize download button 508 is clicked, the input data is transmitted from the terminal device 102 to the server 101. When the server 101 receives a digital prize download command from the terminal apparatus 102, the server 101 transmits the digital prize data to the terminal apparatus 102, and the terminal apparatus 102 receives and stores the data.

  In this way, the customer service associated with the purchase of the product can be provided to the customer. This customer service option is not limited to the above-mentioned lottery game method S705, point prize method S706, and digital prize method S707, and other various services can be provided to customers who have purchased products. When the service provided by the customer is received, the server 101 quickly recognizes the customer based on the registered voiceprint. Therefore, the customer needs to memorize and input the customer ID and password when accessing the server 101. This is advantageous in that the server 101 can quickly recognize the service and receive the service.

(Second and subsequent points registration process)
The procedure for the second and subsequent point registration processing will be described with reference to FIGS.
(Processing S601)
First, the terminal device 102 activates a dedicated voice input program 306. The activated dedicated voice input program 306 first transmits a command requesting the merchandise name list data 209 from the terminal device 102 to the server 101.

(Processing S602)
When the server 101 receives a command requesting the product name list data 209 from the terminal device 102, the server 101 reads the product name list data 209 from the database 104 and transmits it to the terminal device 102. The voice input program 306 of the terminal device 102 stores the received commodity list data 209 in the storage unit.

(Processing S603)
The customer reads the unique two-dimensional barcode 302 printed on the packaging material 301 of the purchased product by using a dedicated voice input program 306.
(Processing S604)
The read unique two-dimensional barcode 302 is decoded by a dedicated voice input program 306 to obtain product identification code data 401 that uniquely identifies the product. The dedicated voice input program 306 transmits the identification code data 401 and the program ID data 407 of the dedicated voice input program 306 itself to the server 101. The server 101 that has received the data stores the data as temporary registration data until voice input data is sent.

(Voice input processing S605)
Next, the voice input program 306 creates read-out name data 410 for each provisionally registered product identification code data 401 from the product name list data 209 previously received from the server 101 and stored, or The reading name data 410 is created with words determined for voiceprint registration, words that the server 101 randomly changes and designates to the terminal device 102 every time the terminal device 102 of the customer accesses the server 101. And the screen data which displays the reading name data 410 like FIG. 9 are displayed on the display part 303 of the terminal device 102. FIG. Next, when the customer reads out the reading name data 410 by voice and inputs it to the terminal device 102 and clicks the reading end button 411, the voice input by the voice input program 306 dedicated to the terminal device 102 is stored in the storage means. To do. Note that the dedicated voice input program 306 of the terminal device 102 may be configured to convey the reading name data 410 to the customer by voice instead of displaying the reading name data 410 on the display unit 303 as shown in FIG.

(Voice recognition processing S606)
Next, the dedicated voice input program 306 of the terminal apparatus 102 performs voice recognition processing by matching the input voice data with the reading name data 410. If the voice recognition process (S504) of the voice input program 306 cannot recognize the input voice as the voice of the reading name data 410, the process returns to the voice input process (S503) until an appropriate voice is acquired. The voice input process (S503) and the voice recognition process (S504) are repeated. Also, for each provisionally registered product identification code data 401, data may be registered by repeating the voice input process (S605) and the voice recognition process (S606), but one voice input process (S605) and voice In the recognition process (S606), all the temporarily registered products can be registered in a lump.

(Processing S607)
Next, the dedicated voice input program 306 of the terminal device 102 performs an operation for designating an address for voiceprint registration of the server.
(Process 608)
Next, the program ID data 407 of the dedicated voice input program 306 and the product identification code data 401 are transmitted to the voice print registration address of the server.
(Processing 609)
Next, the product identification code data 401 and the voice input data are transmitted to the server 101.

(Voiceprint determination process S720 of the server member's voice)
Next, the server 101 that has received the product identification code data 401 and the voice input data performs the process after the voice voice determination process S720 of the member in the flowchart of FIG. In the voice voice determination process S720 of the member, the voice voice print of the input product is extracted. On the other hand, the voice print data 208 of the member stored in the storage means by the storage means of the database 104 is read out and collated with the voice voice print of the input product. A point addition process S702 is performed for a product for which both match. For a product for which the voiceprints do not match, the customer is notified that the voiceprints did not match, and the processing flow is returned to the processing after processing S605 of the customer's terminal device 102.

(Second Embodiment)
In this embodiment, the same system and module configuration as those in the first embodiment described above are basically used, but the store 103 on the distribution channel (or sales channel) reads the unique two-dimensional barcode 302 and By transmitting the data to the server 101, the distribution route information is included in the customer information, which is different from the first embodiment. That is, in the first embodiment, only the information of the customer who purchased the product is the object of registration or management, but in this embodiment, in addition to this,
Information on each node on the distribution channel, typically sales outlet information, is also targeted. Thus, by acquiring information at each node of the distribution route, various merchandise management effects can be obtained in addition to the effects of the first embodiment described above. For example, when a counterfeit product or a pirated product is found for a target product, as shown in FIG. 3B, a column of store code data 408 and a column of check result data 409 are provided in the member registration information 207. By storing in the check column, when the customer actually purchases and registers as a member, for example, warning information can be provided by alarm notification or the like.

  The present embodiment is not limited to a distribution route that is sold via a single store as a node on the distribution route, that is, the manufacturer directly purchases products from the manufacturer and sells them to customers. Can be used. The unique two-dimensional barcode 302 can be acquired from all nodes on the distribution route, or can be acquired from only some selected nodes. In this embodiment, the information acquired at the store terminal 103 is also managed together with the information acquired on the customer side in the member registration information 207. However, the present invention is not limited to this. Registration information can also be used. In addition, when managing the information acquired on the distribution channel with the member registration information 207 stored in the database 104 of the server 101, data is sequentially added to the member registration information 207 as follows. The product information is first transmitted to the server 101, not the customer, but any node on the distribution channel. Therefore, when registering the first member registration information 207, the member registration information is left without customer information. 207 is registered. The registered member registration information 207 is registered in the member registration information 207 in the database 104 of the server 101 when the customer purchases the corresponding product and the customer information is transmitted from the customer terminal device 102 to the server 101. Will be completed. Of course, when information different from the member registration information 207 is stored in the database 104 for recording the distribution route, the other information is linked to the product identification code data 401 and stored in the database 104. There is a need to.

  In the present embodiment, first, when the store receives goods, the store terminal 103 reads the unique two-dimensional barcode 302 (process (1)) and transmits it to the server 101 (process (2)). As a reading method and a transmission method, the unique two-dimensional barcode 302 is usually read using a dedicated scanner provided in the store terminal 103 and analyzed by a dedicated two-dimensional barcode reading program 305, or dedicated commercial application software. The specific application software can be installed (installed) by any method known in this technical field.

  When the identification information is received by the server 101, if it is not registered, the member registration information 207 of the product corresponding to the received identification information is generated, and the store code transmitted from the store terminal 103 is stored (processing) (3)). Here, the store code is normally registered in advance as a manufacturer's shipping address, and can be obtained by searching from the mail address of the transmission source. However, in this state, when the customer purchases a product (process (4)), the unique two-dimensional barcode 302 is read (process (5), transmission and registration) by the same process as in the first embodiment. Processing (processing (6)) is performed.

  The member registration information 207 of this embodiment has an area where additional information can be set, stores various information related to distribution channels, notifies customers, and uses them for managing a store. It can be used for various purposes. For example, as described above, in the case of a store that handles counterfeit goods, it is possible to issue an alarm as warning information to the customer, but this alarm is not a direct thing that the possibility of counterfeit goods is high. Further, the customer can be guided to grasp the situation of the store. In addition, it can be used as a preliminary document for investigating which regions have a large distribution of counterfeit goods in a statistical manner, enabling efficient circulation of dealers.

(Third embodiment)
This embodiment uses the same system and module as the first embodiment, as in the second embodiment described above. However, the authenticity of counterfeit or pirated goods is based on information obtained from customers. Judgment. That is, when the packaging material 301 does not have the unique two-dimensional barcode 302 itself, it can be determined that it is counterfeit, but even if the unique two-dimensional barcode 302 is printed, it cannot always be determined as an authentic product, For example, there is a possibility of a counterfeit product obtained by copying the packaging material 301 itself.

  Therefore, in this embodiment, when a customer purchases a product and registers the unique two-dimensional barcode 302 in the server 101, it is determined whether or not the identification code data 401 of the product that has been properly shipped. Specifically, as described above, since the member registration information 207 has all the identification code data 401 of regular products shipped at any time before shipment or purchase, the identification code read at the time of purchase is stored in the database. If it is not present in the member registration information 207 of 104, it can be determined that the product is a counterfeit product or the like.

  Furthermore, even if the corresponding identification code exists, if the unique two-dimensional barcode 302 has been registered by any customer, the unique two-dimensional barcode 302 is unique, so any product is counterfeit. Judge that the possibility is high. Although it varies depending on the difference in purchase time, since there is a high possibility that a product purchased later is counterfeit, an alarm can be given to the customer as warning information. Alternatively, the authenticity can also be determined by applying a logic that can determine the authenticity of the product purchased by any of the customers who have been registered in duplicate.

  This authenticity determination method can also be used for any node on a distribution channel such as a store handled in the second embodiment. For example, when a store is going to register, the authenticity is determined by checking whether the identification code is registered as described above, and whether the store or customer is already registered. Can do.

  FIG. 12 is a diagram illustrating an example of displaying the result of the authenticity determination of the product purchased in the present embodiment on the display unit 303 of the terminal device 102. As shown in FIG. 12, the purchase store number indicating the purchase store can be displayed together with the true / false determination result. In this embodiment, since the unique two-dimensional barcode 302 is printed on the surface of the packaging material 301, such authenticity can be determined, and the customer purchases the product after confirming that it is not forgery. It can be done. Even if this is not possible at the store, since the authenticity can be confirmed at least without unpacking after purchase, return can be done easily and damage can be minimized.

  As described above, some examples in the case where the present invention is applied to an actual system have been described. However, the technical scope of the present invention is not limited thereto, and those skilled in the art understand that various modifications are also included. can do.

DESCRIPTION OF SYMBOLS 101 ... Server 102 ... Terminal device 103 ... Dealer terminal 104 ... Database 105 ... Communication network 201 ... Identification information generation part 202 ... Identification information printing part 203 ... Database Management unit 204 ... Information transmitting / receiving unit 205 ... Product information 206 ... Counterfeit information 207 ... Member registration information 208 ... Member voice print data 209 ... Product name list data 210 ... Printing system 301 ... Packing material 302 ... Unique two-dimensional barcode 303 ... Display unit 304 ... Two-dimensional image reading means 305 ... Two-dimensional barcode reading program 306 ... Voice input program 401 ... Product identification code data 402 ... customer ID information 403 ... name data 404 ... telephone number data 405 ... login button 406 ... Voice input program download button 407 ... Program ID data 408 ... Store code data 409 ... Check result data 410 ... Product name data 411 ... Read-out button 501 ... Lottery Game button 502... Prize exchange button 503 .. digital prize button 504 .. member end page button 505 .. destination name data 506 .. address data 507 .. prize send confirmation button 508 ..・ Digital prize download button

Claims (8)

Identification information generating means for generating identification information for identifying each manufactured product, and presenting the generated identification information at a predetermined position on the outer surface of a packing member of the product when the product is packed A server including identification information presenting means; and database management means for storing the generated identification information and customer voiceprint data in a database;
Identification information reading means for reading the identification information on the surface of the packing member that packed the product, voice input means for inputting customer voice data, and the identification information and customer voice data to the server via a communication network A terminal device including identification information transmitting means for transmitting,
The identification information reading means of the terminal device reads the identification information from the identification information presenting means;
The voice input means notifies the customer of the reading name data and causes the customer to input voice data,
The terminal device transmits the voice data and the identification information to the server;
The product management system, wherein the server extracts voice print data of a customer from the voice data and stores it in the database, and the server recognizes the customer by the voice print data and provides a service to the customer.   The product management system according to claim 1, wherein the identification information is a two-dimensional barcode in which unique information set for each product is printed on the packing material, and the identification information reading unit is a two-dimensional image. A merchandise management system which is a reading means.   3. The product management system according to claim 1, wherein the identification information includes distribution destination information for each product.   The product management system according to any one of claims 1 to 3, wherein the server transmits the program data of the voice input means to the terminal device and causes the terminal device to install the product. Management system. Generating identification information for identifying each manufactured product by a server, causing the generated identification information to be presented at a predetermined position on the outer surface of a packing member of the product when the product is packed; and A server-side processing step of storing the generated identification information and customer voiceprint data in a database;
The identification information reading means reads the identification information on the surface of the packing member packed by the identification information reading means, notifies the customer of the read name data by the voice input means, and inputs the voice data to the customer. Transmitting the voice data to the server via a communication network;
Extracting, by the server, customer voiceprint data from the voice data and storing it in the database;
And a step of recognizing the customer from the voiceprint data and providing a service to the customer.   6. The product management method according to claim 5, wherein the identification information is a two-dimensional barcode in which unique information set for each product is printed on the packing material, and the identification information reading unit is a two-dimensional image. A merchandise management method, comprising reading means.   7. The product management method according to claim 5, wherein the identification information includes distribution destination information for each product. The product management method according to any one of claims 5 to 7, wherein the server transmits data of a program of the voice input unit to the terminal device and causes the terminal device to install the product. Management method.

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