WO2018087994A1

WO2018087994A1 - Communication device, control method, and information processing program

Info

Publication number: WO2018087994A1
Application number: PCT/JP2017/031013
Authority: WO
Inventors: 幸次日坂
Original assignee: シャープ株式会社
Priority date: 2016-11-14
Filing date: 2017-08-29
Publication date: 2018-05-17

Abstract

Information necessary for payment is generated by only a natural communication such as a conversion. A robot (10) specifies a commodity (80) from a voice utterance (23) of a purchaser (20) and acquires a credit card number (71).

Description

Communication apparatus, control method, and information processing program

The present invention relates to an information terminal that generates information necessary for electronic payment.

An electronic payment system capable of performing payment by communication using an information terminal is known as a conventional technique. For example, Patent Document 1 listed below discloses a credit settlement method and a credit settlement system for preventing card theft caused by carrying an actual credit card.

Japanese Patent Publication “Japanese Unexamined Patent Publication No. 2012-83913 (published on April 26, 2012)”

However, the prior art as described above needs to register the credit card information in advance and display the registered credit card information on the screen as a QR code (registered trademark) at the time of settlement. There is a problem that it is complicated.

An object of one embodiment of the present invention is to realize a communication device that generates information necessary for payment only by natural communication such as conversation.

In order to solve the above problems, a communication device according to an aspect of the present invention provides information corresponding to each of purchase price information, payment account information, and purchaser information received by an electronic payment server. A communication device for generating, from a conversation with the purchaser or a two-dimensional code of the purchased product, a product specifying unit for specifying the purchased product, and a number acquiring unit for acquiring specific information for specifying the settlement account; And a purchaser identifying unit for obtaining identification information of the purchaser.

In order to solve the above problems, a control method according to an aspect of the present invention corresponds to each of purchase price information, payment account information, and purchaser information received by an electronic payment server. A method for controlling a communication device for generating information, wherein a product specifying step for specifying the purchased product and specific information for specifying the settlement account are acquired from a conversation with the purchaser or a two-dimensional code of the purchased product. And a purchaser identification step of obtaining identification information of the purchaser.

According to one aspect of the present invention, there is an effect that information necessary for settlement can be generated only by natural communication such as conversation.

It is a block diagram which shows the principal part structure of the robot which concerns on Embodiment 1 of this invention. It is a figure which shows the outline | summary of the purchase assistance system which concerns on Embodiment 1 of this invention. It is a flowchart which shows an example of the process performed in the purchase assistance system of FIG. It is a figure which shows the outline | summary of the purchase assistance system which concerns on Embodiment 2 of this invention.

Embodiment 1
Hereinafter, embodiments of the present invention will be described in detail with reference to FIGS. In the following embodiments, description will be made assuming that the communication device is provided in the robot 10 which is a biped humanoid robot with a mobile phone function. Note that a communication device may be provided for all robots including anime character battle robots.

In each of the following embodiments, an example in which the robot 10 is a robot (communication device) owned by the purchaser 20 will be described, but it is not essential that the robot 10 is a robot owned by the purchaser 20. . The robot 10 may be, for example, a portable communication device possessed by the family of the purchaser 20 or the like, or may be arranged in advance at a store or a cash register of a store that sells the product 80 that the purchaser 20 desires to purchase. Alternatively, a robot that is not owned by the purchaser 20 may be used. In order to facilitate understanding of the robot 10, first, the outline of the purchase support system 1 is organized using FIG.

(Purchase support system of this embodiment)
FIG. 2 is a diagram showing an outline of the purchase support system 1 according to an aspect of the present invention including the robot 10. The purchase support system 1 is a purchase support system that supports a purchaser 20 using a credit card 70 to purchase a product 80 sold on an EC (Electronic Commerce) site. As shown in FIG. 2, the purchase support system 1 includes a robot 10, a voice recognition server 30, a biological information management server 40, an EC site management server 50, and a payment server 60 (electronic payment server) that can communicate with each other via a communication network. ) Is included.

The voice recognition server 30 (1) receives the voice data of the voice utterance 23 acquired from the robot 10 from the conversation with the purchaser 20 from the robot 10, and (2) executes voice recognition processing on the received voice data. Then, a speech recognition result that is a processing result is transmitted to the robot 10.

The biometric information management server 40 stores biometric information 21 such as “iris information, voiceprint information, and face image information” of an individual in association with a personal ID that is information for identifying the individual in advance. The biometric information management server 40 receives (3) the biometric information 21 acquired from the purchaser 20 by the robot 10 from the robot 10 and (4) the personal ID 22 of the purchaser 20 associated with the received biometric information 21 10 to send.

The EC site management server 50 is a management server of an electronic commerce site that sells products 80 that can be purchased in the purchase support system 1. The EC site management server 50 receives (5) the following three pieces of information from the robot 10. That is, “the personal ID 22 of the purchaser 20”, “ordered product information 81 including information specifying the product 80 purchased by the purchaser 20”, and “the credit card number 71 of the credit card 70 used for the settlement of the product price 82. Credit card information 72 "including information is received. The ordered product information 81 received by the EC site management server 50 from the robot 10 may include information on the name of the product 80 and information on the product price 82 as information for specifying the product 80, and the purchase date and time of the product 80, etc. The settlement information may be included. “Credit card information” may be abbreviated as “card information”.

The EC site management server 50 transmits the “personal ID 22” and “credit card information 72” received from the robot 10 to the settlement server 60. The EC site management server 50 also specifies the product price 82 of the product 80 from the “ordered product information 81” received from the robot 10, and transmits the specified product price 82 to the settlement server 60 ((6) in FIG. 2). ).

The settlement server 60 is a server that performs settlement for the product price 82 of the product 80 purchased by the purchaser 20, and receives the following three pieces of information from the EC site management server 50. That is, “personal ID 22 of purchaser 20”, “product price 82 of product 80”, and “credit card information 72 of credit card 70” are received. The settlement server 60 uses the received personal ID 22, the commodity price 82, and the credit card information 72 to execute a settlement process for the commodity price 82 of the commodity 80 purchased by the purchaser 20.

Note that the voice recognition server 30, the biological information management server 40, the EC site management server 50, and the settlement server 60 are respectively a conventional general voice recognition server, biological information management server, EC site management server, and A payment server can be used.

Until now, credit settlement methods using information terminals such as mobile phones, smartphones, personal computers (PCs), and tablets have been known. However, in the conventional credit settlement method using an information terminal, it is necessary to register the credit card information 72 in advance or perform key operations on the information terminal, which is a procedure that is difficult for an elderly person or the like to understand. It was.

In contrast, the robot 10 does not force the purchaser 20 to pre-register the credit card information 72 and input a key when purchasing the product. Specifically, the robot 10 enables the purchaser 20 to purchase the product 80 and make a settlement through natural communication such as a conversation with the purchaser 20 when purchasing the product. That is, the robot 10 completes the procedure necessary for the settlement by performing natural and simple communication such that the purchaser 20 and the person can talk with each other and purchase the product 80. Specifically, the robot 10 is necessary for settlement such as “identification of the product 80 that the purchaser 20 wants to purchase” and “registration of the credit card information 72” by performing natural and simple communication with the purchaser 20. Complete the process. The robot 10 does not require key input by the purchaser 20 to generate information necessary for payment, and easily provides information necessary for payment only by natural communication such as “conversation with the purchaser 20 at the time of payment”. Can be generated.

Specifically, the robot 10 (communication device) receives information on the commodity price 82 (purchase price), credit card information 72 (information on the settlement account), and personal ID 22 (information received by the settlement server 60 (electronic settlement server)). A communication device for generating information corresponding to each of the information about the purchaser 20, and the product 80 is obtained from the two-dimensional code 83 of the speech utterance 23 (conversation with the purchaser 20) or the product 80 (purchase product) Acquire the product identification unit 140 to be identified, the card number identification unit 150 (number acquisition unit) to acquire the credit card number 71 (specific information that can identify the settlement account), and the personal ID 22 (identification information) of the purchaser 20 And a purchaser identifying unit 130. Here, the card number specifying unit 150 acquires the credit card number 71 when the product 80 is purchased, for example. In the present embodiment described with reference to FIG. 2 and the like, an example will be described in which the product specifying unit 140 specifies the product 80 from the voice utterance 23 (conversation with the purchaser 20). In Embodiment 2 described with reference to FIG. 4 and the like, an example in which the product specifying unit 140 specifies the product 80 from the two-dimensional code 83 of the product 80 (purchased product) will be described.

That is, (1) The robot 10 specifies the product 80 from a conversation with the purchaser 20 or a two-dimensional code such as a QR code (registered trademark) of the product 80 without causing the purchaser 20 to perform key input. (2) The robot 10 acquires the credit card number 71 (for example, when purchasing the product 80) without causing the purchaser 20 to register the credit card number 71 in advance. Then, (3) the robot 10 generates information corresponding to each of the information of the product price 82 of the product 80, the information of the settlement account, and the personal ID 22 (information about the purchaser 20) received by the settlement server 60. . Note that the product identification unit 140 may identify the product 80 from the barcode of the product 80 or the like. In other words, the “two-dimensional code” used here displays product information such as a barcode and a QR code (registered trademark).

Therefore, the robot 10 can generate the “information on the product price 82 of the product 80” necessary for the settlement only by natural communication such as a conversation with the purchaser 20 without the key input of the purchaser 20 being necessary. There is an effect. Further, the robot 10 does not require the purchaser 20 to register the credit card number 71 in advance for “settlement account information” necessary for settlement (for example, when purchasing the product 80). There is an effect that it can be generated from the acquired credit card number 71.

The card number specifying unit 150 of the robot 10 acquires the credit card number 71 by the voice utterance 23 (conversation with the purchaser 20). Thereby, the robot 10 does not require the key input of the purchaser 20 and acquires the credit card number 71 only by the conversation with the purchaser 20 (for example, at the time of purchasing the product 80). Then, the robot 10 produces an effect that “settlement account information” necessary for settlement can be generated from the acquired credit card number 71.

The purchaser identifying unit 130 of the robot 10 acquires the personal ID 22 (identification information) of the purchaser 20 based on the biological information 21 of the purchaser 20. Thereby, the robot 10 does not require the key input of the purchaser 20, and an effect is obtained that “information about the purchaser” necessary for settlement can be generated from the biological information 21 of the purchaser 20.

The “specific information that can specify the settlement account” acquired by the card number specifying unit 150 of the robot 10 is a credit card number 71. Thereby, the robot 10 can generate information necessary for payment using the acquired credit card number 71 and the personal ID 22 which is the identification information of the purchaser 20, and can provide a safe electronic payment service. There is an effect. That is, the robot 10 can provide a secure electronic payment service by generating “information on a payment account” and “information about the purchaser 20” using the credit card number 71 and the personal ID 22. There is an effect.

(Robot configuration)
FIG. 1 is a block diagram showing a main configuration of the robot 10 of the purchase support system 1. Note that portions that are not directly related to the present embodiment (for example, a portion that implements a call function and a mail function provided in the robot 10) are omitted from the following description and the above block diagram. However, the robot 10 may include the omitted configuration in accordance with the actual situation of implementation. As shown in FIG. 1, the robot 10 includes a control unit 100, a microphone 200, a camera 300, a speaker 400, and a display unit 500.

The microphone 200 is a sound collector that collects the voice utterance 23 of the purchaser 20, and is a sound collector that collects voice during a call for the mobile phone function provided in the robot 10. The microphone 200 collects a voice utterance 23 including a voice utterance about the product 80 that the purchaser 20 desires to purchase from the purchaser 20, for example. In addition, the microphone 200 collects voice utterances from the purchaser 20 regarding, for example, the credit card number 71 of the credit card 70 that the purchaser 20 uses to settle the product price 82 of the product 80. The microphone 200 transmits voice data such as the voice utterance 23 of the collected purchaser 20 to the voice recognition unit 110 and the purchaser identification unit 130 described later.

The camera 300 is an imaging unit that images a subject, and transmits the captured image data to an image analysis unit 120 and a purchaser identification unit 130 described later. The camera 300, for example, captures the face of the purchaser 20 and the two-dimensional code 83 of the product 80 that the purchaser desires to purchase, and the captured “face of the purchaser 20” and “two-dimensional code 83”. Is transmitted to the image analysis unit 120 and the purchaser identification unit 130.

Speaker 400 outputs sound to purchaser 20 in accordance with a control signal from control unit 100. The speaker 400 confirms with the purchaser 20 about the product 80 that the purchaser wishes to purchase, for example, “Product 80 (eg, bread). The purchase price is the product price 82 (eg, 300 yen). ) ”Is output. Further, the speaker 400 outputs, for example, a voice “Please show the credit card 70” to the purchaser 20 in order to capture the credit card number 71.

The display unit 500 displays an image for the purchaser 20 in accordance with a control signal from the control unit 100. In order to confirm with the purchaser 20 about the product 80 that the purchaser wants to purchase, the display unit 500 is, for example, “product 80 (eg, bread). The purchase price is the product price 82 (eg, 300). The text information is displayed. Further, the display unit 500 displays, for example, text information “Please show the credit card 70” to the purchaser 20 in order to capture the credit card number 71.

The control unit 100 controls the functions of the robot 10 in an integrated manner. The illustrated control unit 100 includes a speech recognition unit 110, an image analysis unit 120, a purchaser identification unit 130, a product identification unit 140, a card number identification unit 150, a transmission unit 160, and a storage unit 170 as functional blocks. ing.

(Function blocks other than the storage unit)
The voice recognition unit 110 transmits the voice data of the voice utterance 23 of the purchaser 20 collected by the microphone 200 to the voice recognition server 30 and receives the “result of execution of voice recognition processing” from the voice recognition server 30. The voice recognition unit 110 notifies the product identification unit 140 and the card number identification unit 150 of the “result of execution of the voice recognition process” received from the voice recognition server 30.

The image analysis unit 120 performs an image analysis process on the image data captured by the camera 300, and notifies the product specifying unit 140 and the card number specifying unit 150 of the execution result of the image analysis process together with the image data itself.

The purchaser identifying unit 130 acquires the facial information and iris information of the purchaser 20 from the image data captured by the camera 300, and the voiceprint information of the purchaser 20 from the voice utterance 23 of the purchaser 20 collected by the microphone 200. To get. The purchaser identifying unit 130 transmits the biometric information 21 such as the acquired “buyer 20 face information, iris information, and voiceprint information” to the biometric information management server 40. The purchaser identifying unit 130 receives, from the biometric information management server 40, “personal ID 22 of the purchaser 20” managed in the biometric information management server 40 in association with the biometric information 21. The purchaser identifying unit 130 may acquire the vein information of the purchaser 20 and receive “the personal ID 22 of the purchaser 20” corresponding to the acquired vein information from the biological information management server 40. When the robot 10 is a robot owned by the purchaser 20, the purchaser identification unit 130 refers to the user management table 171 in the storage unit 170 and uses the identification information of the purchaser 20 who is the owner of the robot 10. A certain “personal ID 22 of the purchaser 20” is acquired. The purchaser identifying unit 130 notifies the transmitting unit 160 of the acquired “personal ID 22 of the purchaser 20”.

The product identification unit 140 acquires “the execution result of the speech recognition process for the speech data of the speech utterance 23” from the speech recognition unit 110. Further, the product identification unit 140 acquires “the execution result of the image analysis process for the image data of the two-dimensional code 83” from the image analysis unit 120. The purchaser 20 purchases the product specifying unit 140 from at least one of the acquired “result of execution of speech recognition processing on the speech data of the speech utterance 23” and “result of execution of image analysis processing on the image data of the two-dimensional code 83”. The product 80 that desires is specified. The product identification unit 140 notifies the transmission unit 160 of ordered product information 81 including information about the identified product 80. The order merchandise information 81 may include information on the name of the merchandise 80 and merchandise price 82, and may further include settlement information such as the purchase date and time of the merchandise 80.

The card number identification unit 150 receives from the voice recognition unit 110 “the result of executing voice recognition processing on voice data of voice utterance for the credit card number 71 of the credit card 70 used by the purchaser 20 to settle the product price 82 of the product 80. Is obtained. In addition, the card number specifying unit 150 acquires “the result of executing the image analysis process on the image data of the credit card number 71” from the image analysis unit 120. The card number specifying unit 150 specifies the credit card number 71 from at least one of the execution results of the following two processes. That is, the credit card number 71 is identified from at least one of “the execution result of the voice recognition process for the voice data of the voice utterance for the credit card number 71” and “the execution result of the image analysis process for the image data of the credit card number 71”. To do. The card number identification unit 150 notifies the transmission unit 160 of the credit card information 72 including information on the identified credit card number 71.

The transmission unit 160 includes the “personal ID 22 of the purchaser 20” notified from the purchaser identifying unit 130, the ordered product information 81 notified from the product specifying unit 140, and the credit card information notified from the card number specifying unit 150. 72 is transmitted to the EC site management server 50.

(Memory part)
The storage unit 170 stores various data used by the robot 10. The storage unit 170 includes (1) a control program executed by the robot 10, (2) an OS program, (3) an application program for executing various functions, and (4) various types of information read when the application program is executed. Store the data. The above data (1) to (4) are, for example, ROM (read only memory), flash memory, EPROM (Erasable Programmable ROM), EEPROM (registered trademark) (Electrically EPROM), HDD (Hard Disc Drive), etc. It is stored in a non-volatile storage device. The storage unit 170 stores a user management table 171.

The user management table 171 stores identification information of the owner of the robot 10. When the robot 10 is a robot owned by the purchaser 20, the user management table 171 is identification information of the purchaser 20 who is the owner of the robot 10. The personal ID 22 ”of the purchaser 20” is stored. Therefore, when the robot 10 is a robot owned by the purchaser 20, the purchaser identifying unit 130 can obtain “the personal ID 22 of the purchaser 20” with reference to the user management table 171. When the “personal ID 22 of the purchaser 20” can be acquired with reference to the user management table 171, the purchaser identifying unit 130 needs to receive “the personal ID 22 of the purchaser 20” from the biometric information management server 40. Absent.

(Robot overview)
As described so far, the robot 10 uses the voice utterance 23 including an utterance about the “product 80 desired to be purchased” or the two-dimensional code 83 of the product 80 to select “the product 80 that the purchaser 20 wants to purchase”. Identify. Further, the robot 10 specifies the credit card number 71 by reading an image of the credit card number 71 of the credit card 70 from the camera 300. The robot 10 outputs the credit card information 72 such as the specified credit card number 71 to the settlement server 60 via, for example, the EC site management server 50 or the like. The robot 10 may also specify the credit card number 71 by performing voice analysis on the utterance of the purchaser 20 who utters the credit card number 71. Furthermore, the robot 10 performs personal authentication of the purchaser 20 by performing biometric authentication such as iris authentication, voiceprint authentication, face authentication, vein authentication, etc., and ensures the security and operates the credit card information 72 on the EC site. Send to server 50. Specifically, the transmission unit 160 sends the personal ID 22 of the purchaser 20 acquired by the purchaser identification unit 130 to the EC site management server 50 together with “credit card information 72 including information of the credit card number 71”. Send.

Next, in the purchase support system 1, the processing executed by each of the robot 10, the voice recognition server 30, the biological information management server 40, the EC site management server 50, and the settlement server 60, and the cooperation of the processing executed by each 3 will be used for explanation.

(Processes executed in the entire system)
FIG. 3 is a flowchart illustrating an example of processing executed in the purchase support system 1. First, the robot 10 analyzes the order utterance which is the voice utterance 23 including the voice utterance about the product 80 desired to be purchased from the purchaser 20, and specifies the product 80 (purchased product) to be purchased (S10). . For example, the robot 10 receives a voice utterance 23 that is a voice utterance (order utterance) for ordering the product 80 from the purchaser 20 (purchase applicant), and transmits the voice data of the received voice utterance 23 to the voice recognition server 30. Then, the voice recognition server 30 is caused to execute voice analysis. The robot 10 receives the result of the voice analysis from the voice recognition server 30 and identifies the product 80. That is, the product specifying unit 140 specifies the product 80 from “the execution result of the voice recognition process for the voice data of the voice utterance 23”. The robot 10 may acquire the image data of the two-dimensional code 83 of the product 80 with the camera 300, and specify the product 80 by performing image analysis on the acquired image data of the two-dimensional code 83.

The purchaser 20 speaks to the robot 10 information that can identify the product 80 desired to be purchased, such as the product name of the product 80, or shows the robot 10 the two-dimensional code 83 of the product 80. Thus, the product 80 is ordered. For example, the purchaser 20 says to the robot 10 “Buy English teaching material CD“ XXX (name of product 80) ””. Alternatively, the robot 10 may read the two-dimensional code 83 of the product 80. The robot 10 specifies the product 80 from the voice utterance 23 from the purchaser 20 or the two-dimensional code 83 of the product 80.

The robot 10 performs personal authentication of the purchaser 20 from the biometric information 21 such as iris information, voiceprint information, and face image information of the purchaser 20, and acquires the personal ID of the purchaser 20 (S20). . That is, the purchaser identifying unit 130 receives “personal ID 22 of the purchaser 20” managed in association with the biometric information 21 from the biometric information management server 40, or refers to the user management table 171. , “Purchaser 20 personal ID 22” is acquired.

The robot 10 notifies the purchaser 20 of product information including information on the product price 82 of the product 80 (S30). That is, for example, the speaker 400 is “English teaching material CD“ XXX (name of product 80) ”for the purchaser 20. Purchase at a YYY store.The purchase price (product price 82) is ZZZ yen (example , Thousand yen). ”Is output. When the robot 10 is installed at a store or the like where the product 80 (eg, bread) is sold, the speaker 400 is, for example, “product 80 (eg, bread). The purchase price (product price 82) is ZZZ. A voice such as “It will be a circle (eg, 300 yen)” may be output. Further, for example, the display unit 500 confirms with the purchaser 20 about the product 80 that the purchaser desires to purchase, “Product 80 (eg, bread). Purchase price (product price 82) is , ZZZ circle (for example, 300 yen) "may be displayed.

The robot 10 determines whether or not the purchase consent utterance from the purchaser 20 has been acquired (S40). That is, when the robot 10 obtains a voice utterance such as “Purchase English teaching material CD“ XXX (name of product 80) ”” or “No, do not purchase” from the purchaser 20, The voice data of the voice utterance is transmitted to the voice recognition server 30, and the voice recognition server 30 is caused to perform voice analysis. The robot 10 receives the result of the voice analysis from the voice recognition server 30 and determines whether or not an utterance (purchase approval utterance) for accepting the purchase of the product 80 has been received from the purchaser 20. If the robot 10 determines from the purchaser 20 that it has accepted an utterance that does not accept the purchase of the product 80, such as “(does not purchase the product 80)”, that is, determines that it has not accepted a purchase consent utterance ( No in S40) and the process is terminated.

If the robot 10 determines from the purchaser 20 that it has received an utterance that approves the purchase of the product 80, such as “I will purchase the product 80”, that is, if it determines that it has accepted a purchase approval utterance (Yes in S40). , S50 is executed. That is, the robot 10 requests the purchaser 20 to present the credit card 70 (S50). For example, the speaker 400 outputs a voice “Please show the credit card 70” to the purchaser 20. In addition, the display unit 500 may display text information “Please show the credit card 70” to the purchaser 20 in order to capture the credit card number 71, for example.

The robot 10 reads the credit card information 72 including the information of the credit card number 71 from the credit card 70 (S60). Specifically, the card number specifying unit 150 sends the execution result of the voice recognition process to the voice data of “voice about credit card number 71” uttered by the purchaser 20 in the process of S50 from the voice recognition unit 110. get. Then, the card number specifying unit 150 specifies the credit card number 71 from the acquired execution result of the voice recognition process. That is, the purchaser 20 can cause the robot 10 to specify the credit card number 71 only by speaking the credit card number 71 to the robot 10.

Further, the robot 10 may acquire an image of the credit card 70 presented by the purchaser 20 with the camera 300. Then, the robot 10 may specify the credit card information 72 including the information of the credit card number 71 by performing image analysis on the acquired image of the credit card 70. Specifically, the card number specifying unit 150 acquires, from the image analysis unit 120, the execution result of the image analysis process for the image data of the credit card number 71 presented by the purchaser 20 in the process of S50. Then, the card number specifying unit 150 may specify the credit card number 71 from the acquired execution result of the image analysis processing. That is, the purchaser 20 can cause the robot 10 to read the image of the credit card number 71 from the camera 300 only by presenting the credit card 70 to the robot 10.

That is, the robot 10 confirming the purchase intention of the purchaser 20 in S40 requests the purchaser 20 to provide the following information in S50 in order to specify an account for settlement. That is, the robot 10 requests the purchaser 20 to provide the credit card information 72 including the information of the credit card number 71 of the credit card 70 used for purchase by the purchaser 20 in S50. Then, in S60, the card number specifying unit 150 of the robot 10 determines the credit card number 71 from the utterance voice of the purchaser 20 regarding the credit card information 72 or the image including the credit card information 72 presented by the purchaser 20. Is identified.

The transmission unit 160 of the robot 10 transmits (notifies) the following information to the EC site management server 50 (S70). That is, the transmission unit 160 (1) transmits (notifies) “ordered product information 81” including information about the product 80 specified in S10 to the EC site management server 50. The transmission unit 160 (2) transmits (notifies) the “personal ID 22 of the purchaser 20” specified in S20 to the EC site management server 50. The transmission unit 160 (3) transmits (notifies) “credit card information 72” including the information of the credit card number 71 specified in S60 to the EC site management server 50.

When transmitting the credit card information 72 and the like to the EC site management server 50, the robot 10 uses personal authentication such as iris authentication, voiceprint authentication, and face authentication for security. That is, the transmission unit 160 transmits the personal ID 22 of the purchaser 20 acquired in S20 to the EC site management server 50 together with “credit card information 72 including information on the credit card number 71”. The purchaser identifying unit 130 performs personal authentication by biometric authentication such as iris authentication, voiceprint, face authentication, vein authentication, or the like, that is, performs personal authentication using the biometric information 21. Therefore, the robot 10 can perform personal authentication simply by conversing with the purchaser 20.

The EC site management server 50 transmits (notifies) the credit card information 72, the personal ID 22, and the commodity price 82 to the settlement server 60 (S80). The settlement server 60 performs processing (purchase processing) necessary for the purchaser 20 to purchase the product 80, using the received personal ID 22, product price 82, and credit card information 72. When the payment server 60 completes the reception of the personal ID 22, the product price 82, and the credit card information 72 or completes the purchase procedure for the product 80, the payment server 60 sends the completion of reception to the robot 10 via the EC site management server 50. Or notify the completion of the purchase procedure.

The robot 10 notifies the purchaser 20 of the purchase completion when the purchase is completed (S90). That is, the robot 10 notifies the purchaser 20 of the purchase completion when receiving the notification of “completion of reception or completion of purchase procedure” from the settlement server 60 via the EC site management server 50. For example, the speaker 400 outputs, to the purchaser 20, a sound “Processing necessary for purchasing the product 80 has been completed”. In addition, the display unit 500 may display, for example, text information “The processing necessary for purchasing the product 80 has been completed” to the purchaser 20.

If it is necessary to register the address of the purchaser 20 in the EC site management server 50 or the settlement server 60 for delivery of the purchased product 80, the robot 10 will issue a license to the purchaser 20. An utterance requesting presentation of a certificate or insurance card may be made. Then, the robot 10 reads and acquires the address frame such as a license or insurance card presented by the purchaser 20 with the camera 300, and acquires the information such as the acquired address to the EC site management server 50 or the settlement server 60. You may send and register.

The processing executed by the robot 10 described so far with reference to FIG. 3 can be organized as follows. That is, the processing executed by the robot 10 includes information on the commodity price 82 (purchase price), credit card information 72 (information on the settlement account), and personal ID 22 (purchaser 20) received by the settlement server 60 (electronic settlement server). Information on the robot 10 that generates information corresponding to each of the voice utterance 23 (conversation with the purchaser 20) or the two-dimensional code 83 of the product 80 (purchased product). Product specifying step (S10) for specifying, number acquiring step (S60) for acquiring credit card number 71 (specific information for specifying the settlement account), and purchase for acquiring personal ID 22 (identification information) of purchaser 20 Person identification step (S20).

[Embodiment 2]
The following will describe another embodiment of the present invention with reference to FIG. For convenience of explanation, members having the same functions as those described in the embodiment are given the same reference numerals, and descriptions thereof are omitted. The purchase support system 2 according to the second embodiment of the present invention is a purchase support system that supports a purchaser 20 to purchase a product 80 sold at a store using a credit card 70.

FIG. 4 is a diagram showing an outline of the purchase support system 2. In the purchase support system 1 illustrated in FIG. 2, the robot 10 causes the payment server 60 to “settlement the product price 82 of the product 80 purchased by the purchaser 20” to the payment server 60 via the EC site management server 50. In order to send the necessary information. That is, in the purchase support system 1, the robot 10 sends the “personal ID 22 of the purchaser 20”, “ordered product information 81 including information specifying the product 80”, and “credit card 70 credits” to the EC site management server 50. The credit card information 72 "including the card number 71 was transmitted. On the other hand, in the purchase support system 2 illustrated in FIG. 4, the robot 10 passes the POS (Point 「of Sale, point-of-sale information management) server 90 to the settlement server 60 and the purchase server 20 Transmits information necessary for “settlement the product price 82 of the purchased product 80”. That is, the robot 10 transmits “personal ID 22”, “ordered product information 81”, and “credit card information 72” to the POS server 90.

That is, the purchase support system 2 is obtained by changing the EC site management server 50 in the purchase support system 1 to the POS server 90, and is otherwise the same as the purchase support system 1. The POS server 90 can use a conventional general point-of-sale information management server, and receives the following three pieces of information from the robot 10. That is, the POS server 90 receives “personal ID 22”, “ordered product information 81”, and “credit card information 72” from the robot 10 ((5) in FIG. 4). Further, the POS server 90 transmits the “personal ID 22” and the “credit card information 72” received from the robot 10 to the settlement server 60. The POS server 90 also specifies the product price 82 of the product 80 from the “ordered product information 81” received from the robot 10, and transmits the specified product price 82 to the settlement server 60.

The purchase support system 2 supports the purchaser 20 using the credit card 70 to purchase the product 80 sold at the store. In the purchase support system 2, the product specifying unit 140 specifies the product 80 that the purchaser 20 desires to purchase from the execution result of the image analysis process on the image data of the two-dimensional code 83 captured by the camera 300. For example, the card number specifying unit 150 specifies the credit card number 71 from the execution result of the image analysis process on the image data of the credit card number 71 captured by the camera 300. The method for acquiring the personal ID 22 of the purchaser 20 by the purchaser identifying unit 130 is the same as that in the purchase support system 1 and will not be described.

The transmission unit 160 transmits the following information to the POS server 90. That is, the transmission unit 160 transmits (1) “personal ID 22 of the purchaser 20” acquired by the purchaser identification unit 130 to the POS server 90. The transmission unit 160 transmits (2) the order product information 81 including information about the product 80 specified by the product specification unit 140 to the POS server 90. The transmission unit 160 (3) transmits credit card information 72 including information of the credit card number 71 specified by the card number specifying unit 150 to the POS server 90.

[Embodiment 3]
The control blocks of the robot 10 (particularly the voice recognition unit 110, the image analysis unit 120, the purchaser identification unit 130, the product identification unit 140, the card number identification unit 150, and the transmission unit 160) are formed on an integrated circuit (IC chip) or the like. It may be realized by a logic circuit (hardware), or may be realized by software using a CPU (Central Processing Unit).

In the latter case, the robot 10 includes a CPU that executes instructions of a program that is software that implements each function, a ROM (Read Only Memory) or a storage in which the program and various data are recorded so as to be readable by the computer (or CPU). A device (these are referred to as “recording media”), a RAM (Random Access Memory) for expanding the program, and the like are provided. And the objective of this invention is achieved when a computer (or CPU) reads the said program from the said recording medium and runs it. As the recording medium, a “non-temporary tangible medium” such as a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. The program may be supplied to the computer via an arbitrary transmission medium (such as a communication network or a broadcast wave) that can transmit the program. Note that one embodiment of the present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the program is embodied by electronic transmission.

[Modification]
(About credit card)
So far, the example in which the purchaser 20 uses the credit card 70 to settle the product price 82 of the purchased product 80 has been described. However, the settlement method used by the purchaser 20 to settle the merchandise price 82 is not limited to the method using the credit card 70. For example, the purchaser 20 may use various prepaid cards or postpaid cards other than the credit card 70 to settle the product price 82. In the case of a prepaid card, the card number specifying unit 150 stores an amount (in order to settle the merchandise price 82) in which the purchaser 20 has charged in advance (payment) from at least one of the following two. Information for identifying the settlement account). That is, the card number specifying unit 150 specifies information for specifying an account in which the amount charged in advance by the purchaser 20 is stored from at least one of the voice utterance of the purchaser 20 or the image of the prepaid card. In the case of a postpaid card, the card number specifying unit 150 specifies information for specifying an account (settlement account) from which the commodity price 82 is deducted from at least one of the voice utterance of the purchaser 20 and the image of the postpaid card. Similarly, in the case of a debit card, the card number specifying unit 150 also specifies information for specifying an account (settlement account) for settlement of the product price 82 from at least one of the voice utterance of the purchaser 20 or the image of the debit card. Identify. That is, the card number specifying unit 150 specifies information for specifying an account (settlement account) for settlement of the commodity price 82 from at least one of the following two. For example, for settlement of the commodity price 82 from at least one of “voice utterance of purchaser 20” or “images of various prepaid cards, postpaid cards (including credit card 70), or debit card (immediate payment)” Identify information that identifies your account.

(About EC site management server and POS server)
Up to now, the robot 10 is necessary for the payment server 60 to “settlement the product price 82 of the product 80 purchased by the purchaser 20” to the payment server 60 via the EC site management server 50 or the POS server 90. An example of transmitting information has been described. That is, in the example described so far, the robot 10 transmits the following information to the EC site management server 50 or the POS server 90. That is, the robot 10 determines that “the personal ID 22 of the purchaser 20”, “ordered product information 81 including information identifying the product 80”, and “credit card information 72 including the credit card number 71 of the credit card 70”. Sent. Then, the EC site management server 50 or the POS server 90 transmits “the personal ID 22 of the purchaser 20”, “the product price 82 of the product 80”, and “the credit card information 72 of the credit card 70” to the settlement server 60. An example has been explained.

However, the robot 10 may transmit information necessary for the payment server 60 to “settlement the product price 82 of the product 80 purchased by the purchaser 20” directly to the payment server 60. That is, the robot 10 may transmit “the personal ID 22 of the purchaser 20”, “the product price 82 of the product 80”, and “the credit card information 72 of the credit card 70” to the settlement server 60.

The robot 10 may directly generate “information about the product price 82” received by the settlement server 60 with its own device without using the EC site management server 50 or the POS server 90. In addition, the robot 10 transmits “information specifying the product 80 (that is, ordered product information 81)” to the EC site management server 50 or the POS server 90, whereby the EC site management server 50 or the POS server 90 transmits the information. “Information about the product price 82” may be generated.

(About the method of identifying the product purchased by the buyer)
So far, an example in which the robot 10 specifies “a product 80 that the purchaser 20 wants to purchase” using the voice utterance 23 including an utterance or the two-dimensional code 83 of the product 80 for “a product 80 that the user desires to purchase” will be described. I have done it. However, the robot 10 may specify “the product 80 that the purchaser 20 wants to purchase” from the voice utterance 23 including the utterance or “two-dimensional code 83 of the product 80” for “the product 80 that the user desires to purchase”. . For example, the robot 10 may have an IC tag reading function, and specify “a product 80 that the purchaser 20 wants to purchase” from the IC tag of the product 80.

[Summary]
The communication apparatus (robot 10) according to the first aspect of the present invention includes information on a purchase price (product price 82), payment account information (credit card information 72), and purchase received by an electronic payment server (payment server 60). A communication device for generating information corresponding to each of the information (personal ID 22) about the person (20), the conversation (voice utterance 23) with the purchaser or the two-dimensional code (83) of the purchased product (80) A product specifying unit (140) for specifying the purchased product, a number acquiring unit (card number specifying unit 150) for acquiring specific information (credit card number 71) for specifying the settlement account, and the purchaser's A purchaser identification unit (130) for acquiring identification information (personal ID 22).

According to the above configuration, the communication device specifies the purchased product from a conversation with the purchaser or a two-dimensional code of the purchased product without causing the purchaser to perform key input, and to the purchaser. Acquire the specific information (for example, at the time of purchase of the purchased product) without registering the specific information in advance, and the electronic payment server receives the purchase price information of the purchased product, the information of the settlement account , And information corresponding to each of the information about the purchaser.

Therefore, the communication device may generate “information on the purchase price of the purchased product” necessary for the settlement only by natural communication such as a conversation with the purchaser, without requiring the purchaser's key input. There is an effect that can be done. In addition, the communication device does not require the purchaser to register the specific information in advance (for example, at the time of purchase of the purchased product). ) There is an effect that it can be generated from the acquired specific information.

In the communication device according to aspect 2 of the present invention, in the above aspect 1, the number acquisition unit may acquire the specific information through a conversation with the purchaser. According to the above configuration, the communication device does not require the purchaser's key input, and acquires and acquires the specific information only by a conversation with the purchaser (for example, at the time of purchase of the purchased product). It is possible to generate “settlement account information” necessary for settlement from the specific information.

In the communication device according to aspect 3 of the present invention, in the above aspect 1 or 2, the purchaser identifying unit may acquire the purchaser's identification information based on the purchaser's biometric information (21). . According to the above configuration, the communication device can generate “information about the purchaser” necessary for settlement from the purchaser's biometric information without requiring the purchaser's key input. Play.

In the communication device according to aspect 4 of the present invention, in any of the above aspects 1 to 3, the specific information acquired by the number acquisition unit may be a credit card number (71). According to the above configuration, the communication device generates “payment account information” and “purchaser information” necessary for settlement using the acquired credit card number and the purchaser identification information. By doing so, it is possible to provide a safe electronic payment service.

The control method according to the fifth aspect of the present invention generates information corresponding to each of purchase price information, payment account information, and purchaser (20) information received by the electronic payment server (payment server 60). A communication device (robot 10) control method, wherein a product identification step (S10) for identifying the purchased product from a conversation with the purchaser or a two-dimensional code of the purchased product (80), and the settlement account A number acquisition step (S60) for acquiring identifiable specific information (credit card number 71) and a purchaser identification step (S20) for acquiring the purchaser identification information (personal ID 22) are included. According to the control method, the same effects as those of the first aspect are obtained.

The communication apparatus according to each aspect of the present invention may be realized by a computer. In this case, the communication apparatus is realized by a computer by causing the computer to operate as each unit (software element) included in the communication apparatus. A control program for the communication apparatus and a computer-readable recording medium on which the control program is recorded also fall within the scope of the present invention.

The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope shown in the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. Is also included in the technical scope of the present invention. Furthermore, a new technical feature can be formed by combining the technical means disclosed in each embodiment.

10 Robot (communication device)
20 Purchaser 21 Biometric information 22 Personal ID (information about purchaser, identification information of purchaser)
23 Voice utterance (conversation with purchaser)
60 payment server (electronic payment server)
71 Credit card number (specific information)
72 Credit card information (settlement account information)
80 products (purchased products)
82 Product price (purchase price)
83 Two-dimensional code 130 Purchaser identification unit 140 Product identification unit 150 Card number identification unit (number acquisition unit)
S10 Product identification step S20 Purchaser identification step S60 Number acquisition step

Claims

A communication device that generates information corresponding to each of information on a purchase price, information on a payment account, and information on a purchaser received by an electronic payment server,
From a two-dimensional code of a conversation with the purchaser or a purchased product, a product specifying unit for specifying the purchased product,
A number acquisition unit for acquiring specific information capable of specifying the settlement account;
A communication device comprising: a purchaser identifying unit that acquires identification information of the purchaser.
2. The communication apparatus according to claim 1, wherein the number acquisition unit acquires the specific information through a conversation with the purchaser.
The communication device according to claim 1 or 2, wherein the purchaser identifying unit acquires the purchaser's identification information based on the purchaser's biometric information.
The communication apparatus according to any one of claims 1 to 3, wherein the specific information acquired by the number acquisition unit is a credit card number.
A method for controlling a communication device that generates information corresponding to each of information on a purchase price, information on a payment account, and information on a purchaser received by an electronic payment server,
From the two-dimensional code of the conversation with the purchaser or the purchased product, a product specifying step for specifying the purchased product,
A number acquisition step of acquiring specific information capable of specifying the settlement account;
A purchaser identifying step of obtaining identification information of the purchaser.
An information processing program for causing a computer to function as the communication device according to claim 1, wherein the information processing program causes the computer to function as each of the units.