JP2010267157A - Information management device, information management system, and information management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide various service according to the record on attractions used by a user. <P>SOLUTION: An information management server 10 of an information management system 1 collects statuses of use of a user. Then, the information management server 10 determines whether the collected statuses of use satisfy predetermined conditions. For example, the information management server 10 determines that the conditions are satisfied when the use time of a predetermined attraction is included in a predetermined time zone, or when all the specific attractions are used. As a result, when it is determined that the predetermined conditions are satisfied, the information management server 10 transmits privilege information to a user terminal 20 according to the statuses of use. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an information management apparatus, an information management system, and an information management method for managing information about a user who uses an attraction.

  Conventionally, in order to enter a facility such as a theme park or an exhibition hall, it is necessary to purchase and enter a ticket (paper medium) at a sales office (see Non-Patent Document 1).

  Also, in a theme park having a plurality of types of attraction facilities, tickets are presented to the staff at the entrance of each attraction in order to use the attractions in the facility. If the ticket is a regular ticket, the user can use the attraction.

“Tokyo Disneyland”, [online], [Search May 8, 2009], Internet <http://www.tokyodisneyresort.co.jp/tdl/>

  By the way, in the above-described conventional technology, the ticket that is a paper medium is presented to the staff and the entrance / exit of the attraction is managed, so it is not possible to grasp the use status of the attraction and the user's attraction use history Accordingly, there is a problem that various services cannot be provided.

  Accordingly, the present invention has been made to solve the above-described problems of the prior art, and an object thereof is to provide various services in accordance with a user's attraction use history.

  In order to solve the above-described problems and achieve the object, this device is an information management device that manages information about a user who uses an attraction, and a usage status collection unit that collects the usage status of the user's attractions; A determination unit that determines whether the usage status collected by the usage status collection unit satisfies a predetermined condition; and when the determination unit determines that the predetermined condition is satisfied, And a privilege information transmitting unit that transmits the privilege information.

  The disclosed apparatus collects the usage status of the user from the user terminal, determines whether the collected usage status satisfies a predetermined condition, and determines that the usage status is satisfied if it is determined that the predetermined condition is satisfied. Accordingly, since the privilege information is transmitted to the user terminal, various services can be provided according to the use history of the user's attractions.

FIG. 1 is a diagram for explaining the outline and features of the information management system according to the first embodiment. FIG. 2 is a block diagram illustrating the configuration of the information management system according to the first embodiment. FIG. 3 is a block diagram illustrating the configuration of the information management server according to the first embodiment. FIG. 4 is a block diagram illustrating the configuration of the user terminal according to the first embodiment. FIG. 5 is a block diagram illustrating the configuration of the entry / exit check gate according to the first embodiment. FIG. 6 is a sequence diagram illustrating a flow of privilege information transmission processing by the information management system according to the first embodiment. FIG. 7 is a diagram illustrating a computer that executes an information management program.

  Exemplary embodiments of an information management apparatus, an information management system, and an information management method according to the present invention will be described below in detail with reference to the accompanying drawings.

  In the following embodiments, the outline and features of the information management system according to the first embodiment, the configuration of the information management system, and the flow of processing will be described in order, and finally the effects of the first embodiment will be described. In the following, an example in which the present invention is applied to a theme park where a plurality of attractions can be used will be described.

[Outline and Features of Information Management System According to Embodiment 1]
First, the outline and features of the information management system according to the first embodiment will be described with reference to FIG. FIG. 1 is a diagram for explaining the outline and features of the information management system according to the first embodiment.

  The information management system 1 according to the first embodiment is summarized as managing information related to a user who uses an attraction. The information management system 1 is mainly characterized in that various services are provided according to the use history of the user's attractions.

  The information management system 1 according to the first embodiment includes an information management server 10 that manages information about a user who uses an attraction, a user terminal 20 that is a communicable PDA lent by a mobile phone or a theme park, and each attraction. The entrance / exit check gates 30A to 30F for checking the entrance / exit of the user and the path issuing device 40 for issuing a pass to the user terminal. The attraction that the entrance / exit check gates 30E, 30F check for entrance / exit is a hidden attraction, and can be used only when a predetermined condition is satisfied, as will be described later.

  Under such a configuration, the main features will be specifically described. The information management server 10 of the information management system 1 collects the user usage status from the user terminal 20 (see (1) in FIG. 1). Specifically, together with the user ID of the user terminal 20, the entrance / exit information of the attraction of the user terminal 20 is received from the entrance / exit check gate 30, and the usage status of each user terminal 20 is collected.

  Then, the information management server 10 determines whether the collected usage condition satisfies a predetermined condition (see (2) in FIG. 1). For example, the information management server 10 determines that the condition is satisfied when the use time of a predetermined attraction is in a predetermined time zone, or when all the specific attractions are used.

  As a result, when it is determined that the predetermined condition is satisfied, the information management server 10 transmits privilege information to the user terminal 20 in accordance with the usage status (see (3) in FIG. 1). For example, the privilege information transmission part 12c transmits the information which permits admission of a hidden attraction to the entrance / exit check gate 30E. Thereafter, the hidden attraction entrance / exit check gate 30E permits entry when the user holding the user terminal 20 that satisfies the predetermined condition uses the hidden attraction.

  As described above, the information management server 10 collects the user usage status from the user terminal 20, determines whether the collected usage status satisfies a predetermined condition, and determines that the predetermined condition is satisfied. As a result of transmitting the privilege information to the user terminal 20 according to the usage status, various services can be provided according to the use history of the user's attractions as described above.

[Configuration of information management system]
Next, the configuration of the information management system 1 shown in FIG. 1 will be described with reference to FIG. FIG. 2 is a block diagram illustrating the configuration of the information management system 1 according to the first embodiment. As shown in FIG. 1, the information management system 1 includes an information management server 10, a user terminal 20, an entry / exit check gate 30, and a pass issuing device 40. The processing of each of these units will be described below.

  The information management server 10 collects the entrance / exit information of the attraction of the user terminal 20 from the entrance / exit check gates 30A to 30F, determines whether the collected usage condition satisfies a predetermined condition, and satisfies the predetermined condition. If it is determined, the privilege information is transmitted to the user terminal 20 or the entry / exit check gate 30 according to the use situation.

  The user terminal 20 is a communicable PDA lent by a mobile phone or a theme park, and is assigned a user ID that uniquely identifies the user. The user terminal 20 transmits / receives information to / from the information management server 10 every time the user uses an attraction, and displays the attraction usage history of the user.

  The entrance / exit check gate 30 is installed at an entrance of an attraction or booth, communicates with the user terminal 20 entering / exiting the attraction / booth, acquires the user ID of the user terminal 20, and determines whether the entrance / exit is possible. to decide.

  Here, when the entry / exit check gate 30 permits entry / exit of the user terminal 20, the entry / exit information of the attraction of the user terminal 20 is transmitted to the information management server 10 together with the user ID of the user terminal 20.

  The pass issuing device 40 issues a pass to the user terminal 20. Specifically, the path issuing device 40 issues a user ID to the user terminal 20 and notifies the information management server 10 of the issued user ID.

[Configuration of Information Management Server]
Next, the configuration of the information management server 10 shown in FIG. 2 will be described with reference to FIG. FIG. 3 is a block diagram illustrating the configuration of the information management server 10 according to the first embodiment. As shown in the figure, the information management server 10 includes a communication unit 11, a control unit 12, and a storage unit 13. The processing of each of these units will be described below.

  The communication unit 11 controls communication related to various information exchanged between the entry / exit check gate 30 and the pass issuing device 40. Specifically, the communication unit 11 receives the user ID that issued the pass from the pass issuing device 40, and receives the user ID and the entrance / exit information of the attraction of the user terminal 20 from the entrance / exit check gate 30.

  The storage unit 13 stores data and programs necessary for various types of processing by the control unit 12, and particularly those closely related to the present invention include a usage history storage unit 13a, a privilege provision condition storage unit 13b, and privilege information storage. A portion 13c is provided.

  The usage history storage unit 13 a stores the usage history of attractions of each user terminal 20. Specifically, the usage history storage unit 13a associates a user ID that uniquely identifies a user, an attraction ID that uniquely identifies an attraction used by the user, and a usage time that is a time used by the user. Remember.

  The privilege provision condition storage unit 13b stores a privilege condition for determining whether or not to provide a privilege. Specifically, the privilege provision condition storage unit 13b stores, as the privilege conditions, a condition regarding the use time of the attraction, a condition regarding the combination of the used attractions, a condition regarding the order of the used attractions, and the like.

  The privilege information storage part 13c memorize | stores the content of the privilege provided to a user. Specifically, the privilege information storage unit 13c stores, as privilege content, information relating to admission permission for hidden attractions and information relating to the content of presents (for example, food, goods, shopping points) in association with privilege conditions. To do.

  The control unit 12 has an internal memory for storing a program that defines various processing procedures and necessary data, and performs various processes using them, and particularly as closely related to the present invention, A usage status collection unit 12a, a privilege grant determination unit 12b, a privilege information transmission unit 12c, and a usage history analysis unit 12d are provided.

  The usage status collection unit 12a collects the usage status of the user. Specifically, the usage status collection unit 12a receives the entrance / exit information of the attractions of the user terminal 20 together with the user ID of the user terminal 20 from the entrance / exit check gate 30, and collects the usage status of each user terminal 20. Then, the usage status collection unit 12a stores the usage status of each user terminal 20 in the usage history storage unit 13a.

  The privilege grant determination unit 12b determines whether the collected usage conditions satisfy a predetermined condition. Specifically, the privilege grant determination unit 12b reads a privilege condition for determining whether or not to provide a privilege from the privilege provision condition storage unit 13b, and determines whether or not the collected usage condition satisfies the condition. . For example, the privilege grant determination unit 12b determines that the privilege condition is satisfied when the use time of a predetermined attraction is in a predetermined time zone or when all of a plurality of attractions are used.

  When it is determined that the predetermined condition is satisfied, the privilege information transmission unit 12c transmits the privilege information to the user terminal 20 according to the usage status. Specifically, the privilege information transmission unit 12c reads the privilege information corresponding to the privilege condition determined to be satisfied from the privilege information storage unit 13c, and reads the read privilege information to the user terminal 20 or the entrance / exit check gate. 30.

  For example, the privilege information transmission unit 12c transmits a privilege permit, which is information that permits entry of a hidden attraction, to the entrance / exit check gate 30, or checks for entering / exiting an instruction to present food, drink, and goods to the target user. Transmit to gate 30. After that, the hidden attraction entrance / exit check gate 30 permits the user terminal 20 that satisfies a predetermined condition to enter. Moreover, the entrance / exit check gate 30 of a restaurant or a goods shop presents food and drinks and goods to the target user when the user terminal 20 that satisfies a predetermined condition comes to the store.

  Moreover, the privilege information transmission part 12c may be made to transmit a privilege permit directly to the user terminal 20 as information which permits admission of a hidden attraction, or it may transmit the point which can be used for shopping etc. It may be.

  The usage history analysis unit 12d analyzes statistical information regarding the use of the attraction using the collected usage status. Specifically, the usage history analysis unit 12d analyzes the statistical information of the user's park usage behavior using the user's usage history, and analyzes the popularity and behavior route of each attraction. For example, the usage history analysis unit 12d analyzes behavior analysis of the entire user, popularity ranking of attractions, preferred routes, unfavorable routes, and the like.

  Then, the usage history analysis unit 12d provides such an analysis result to the park operator. In other words, the park operator can use the analysis result of such usage history to enhance the use of the user's attractions and to promote sales of food and drinks, various goods and souvenirs.

[User terminal configuration]
Next, the configuration of the user terminal 20 shown in FIG. 2 will be described with reference to FIG. FIG. 4 is a block diagram illustrating the configuration of the user terminal according to the first embodiment. As shown in the figure, the user terminal 20 includes a display unit 21, a communication unit 22, a control unit 23, and a storage unit 24. The processing of each of these units will be described below.

  The display unit 21 displays the use history of the user's own attractions. The communication unit 22 transmits and receives information to and from the information management server 10 each time an attraction is made. Specifically, the communication unit 22 reads out the user ID of its own device stored in the user ID storage unit 24 a and transmits it to the information management server 10. Further, the communication unit 22 receives information related to the use history of the user's own attractions from the information management server 10.

  The control unit 23 includes an internal memory for storing a program that defines various processing procedures and the necessary data, and executes various processes using these programs. The storage unit 24 stores data and programs necessary for various types of processing by the control unit 23. In particular, a user ID storage unit 24a, a usage history storage unit 24b, and a privilege permit storage are closely related to the present invention. A portion 24c is provided.

  The user ID storage unit 24a stores the user ID of the own device. The usage history storage unit 24b stores information regarding the usage history of the user's own attractions. The privilege permit storage unit 24c stores a privilege permit, which is information that permits entry of a hidden attraction.

[Configuration of entry / exit check gate]
Next, the configuration of the entry / exit check gate 30 shown in FIG. 2 will be described with reference to FIG. FIG. 5 is a block diagram illustrating the configuration of the entry / exit check gate 30 according to the first embodiment. As shown in the figure, the entrance / exit check gate 30 includes a display unit 31, a communication unit 32, and a control unit 33. The processing of each of these units will be described below.

  The display unit 31 displays a request for presenting a user ID, which is a pass for entering the attraction, to the user. The communication unit 32 communicates with the user terminal 20 that enters and leaves the attraction. In addition, the communication unit 32 transmits the attraction usage history of the user terminal 20 to the information management server 10.

  The control unit 33 has an internal memory for storing a program that defines various processing procedures and the necessary data, and performs various processes by using these programs. Particularly, as closely related to the present invention, A terminal information reception / transfer unit 33a and a server information reception / transfer unit 33b are provided.

  When receiving the user ID from the user terminal 20 entering / exiting the attraction, the terminal information receiving / transferring unit 33 a transmits the attraction / exit information of the attraction of the user terminal 20 to the information management server 10 together with the received user ID.

  When receiving the user ID, the added usage history, and the privilege usage permission from the information management server 10, the server information reception transfer unit 33 b transfers the user ID, the added usage history, and the privilege usage permission to the user terminal 20.

[Processing by information management system]
Next, processing by the information management system 1 according to the first embodiment will be described with reference to FIG. FIG. 6 is a sequence diagram illustrating a flow of privilege information transmission processing by the information management system according to the first embodiment.

  As shown in the figure, the user terminal 20 of the information management system 1 transmits a user ID to the entrance / exit check gate 30 when using a normal attraction (step S101). Then, when the user ID is received, the entrance / exit check gate 30 transmits an attraction utilization history of the user terminal 20 together with the received user ID to the information management server 10 (step S102).

  Then, the information management server 10 receives the user's usage history from the entry / exit check gate 30, adds it to the usage history storage unit 13a, and determines whether the collected usage status satisfies a predetermined condition (step S103). .

  As a result, when it is determined that the predetermined condition is satisfied, the information management server 10 transmits the user ID, the added usage history, and the privilege permit to the entrance / exit check gate 30 (step S104). Then, the entrance / exit check gate 30 transfers the user ID, the added usage history, and the privilege permit to the user terminal 20 (step S105). And the user terminal 20 displays the content of a privilege (step S106).

  Thereafter, the user terminal 20 transmits the user ID and the privilege permit to the entrance / exit check gate 30 when using the privilege hidden attraction (step S107). And the entrance / exit check gate 30 will transmit the utilization log | history of the attraction of the user terminal 20 to the information management server 10 with the received user ID and privilege permission, if a user ID and privilege permission are received (step S108).

  Then, the information management server 10 receives the user's usage history from the entry / exit check gate 30, adds it to the usage history storage unit 13a, and performs processing for confirming whether the privilege permit is valid (step S109).

  Thereafter, when the information management server 10 confirms that the privilege permit is valid, the information management server 10 transmits the user ID, the added usage history, and the privilege use permission to the entry / exit check gate 30 (step S110). Then, the entrance / exit check gate 30 transfers the user ID, the added usage history, and the use permission of the privilege to the user terminal 20 (step S111).

[Effect of Example 1]
As described above, the information management server 10 collects the user usage status from the user terminal, determines whether the collected usage status satisfies a predetermined condition, and is determined to satisfy the predetermined condition. In this case, as a result of transmitting privilege information to the user terminal according to the usage status, various services can be provided according to the usage history of the user's attractions as described above.

  In addition, according to the first embodiment, the information management server 10 has one or more of a condition regarding the use time of the attraction, a condition regarding the combination of the used attractions, and a condition regarding the order of the used attractions as the predetermined condition. Determine if it meets. For this reason, a privilege may be provided on various conditions, and it can make a user's attraction use more enjoyable.

  Moreover, according to Example 1, since the information management server 10 transmits the information regarding the admission permission of a hidden attraction or the information regarding the content of a present as privilege information, it provides a privilege on the spot with respect to a user. Is possible.

  Further, according to the first embodiment, the information management server 10 analyzes the statistical information regarding the use of the attraction using the collected usage status, so that the operator uses the analysis result to enhance the use of the user's attraction. At the same time, it can be used to promote sales of food, drinks, various goods and souvenirs.

  Although the embodiments of the present invention have been described so far, the present invention may be implemented in various different forms other than the embodiments described above. Therefore, another embodiment included in the present invention will be described below as a second embodiment.

(1) System Configuration, etc. Further, each component of each illustrated apparatus is functionally conceptual and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, you may integrate the utilization condition collection part 12a and the privilege provision determination part 12b. Further, all or a part of each processing function performed in each device may be realized by a CPU and a program that is analyzed and executed by the CPU, or may be realized as hardware by wired logic.

  In addition, among the processes described in this embodiment, all or part of the processes described as being performed automatically can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method. In addition, the processing procedure, control procedure, specific name, and information including various data and parameters shown in the above-described document and drawings can be arbitrarily changed unless otherwise specified.

(2) Program The various processes of the information management server 10 described in the first embodiment can be realized by executing a program prepared in advance on a computer system such as a personal computer or a workstation. In the following, an example of a computer that executes an information management program having the same function as that of the first embodiment will be described with reference to FIG. FIG. 7 is a diagram illustrating a computer that executes an information management program.

  As shown in the figure, a computer 700 as an information management server is configured by connecting a RAM 710, a CPU 720, an HDD 730, and a communication control unit 740 with a bus.

  Here, the communication control unit 740 controls communication related to various information exchanged with the user terminal. The HDD 730 stores information necessary for the CPU 720 to execute various processes. The RAM 710 temporarily stores various information. The CPU 720 executes various arithmetic processes.

  As shown in FIG. 7, the HDD 730 stores in advance an information management program 731 that exhibits the same function as each processing unit of the information management server 10 shown in the first embodiment. Note that the information management program 731 may be appropriately distributed and stored in a storage unit of another computer that is communicably connected via a network.

  Then, the CPU 720 reads out the information management program 731 from the HDD 730 and expands it in the RAM 710, so that the information management program 731 functions as an information management process 711 as shown in FIG. The information management process 711 reads various data from the HDD 730, expands the data in an area allocated to itself in the RAM 710, and executes various processes based on the expanded data and the like. The information management process 711 is executed in the control unit 12 (a usage status collection unit 12a, a privilege grant determination unit 12b, a privilege information transmission unit 12c, a usage history analysis unit 12d, etc.) of the information management server 10 shown in FIG. Corresponding to each processing.

  The information management program 731 described above does not necessarily need to be stored in the HDD 730 from the beginning. For example, a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, an IC inserted into the computer 700 can be used. Each program is stored in a “portable physical medium” such as a card, or “another computer (or server)” connected to the computer 700 via a public line, the Internet, a LAN, a WAN, or the like. The computer 700 may read and execute each program from these.

  As described above, the information management device, the information management system, and the information management method according to the present invention are useful when managing information about a user who uses an attraction, and in particular, according to the use history of the user's attraction. Suitable for providing various services.

DESCRIPTION OF SYMBOLS 10 Information management server 11 Communication part 12 Control part 12a Usage condition collection part 12b Benefit provision determination part 12c Benefit information transmission part 12d Usage history analysis part 13 Storage part 13a Usage history storage part 13b Benefit provision condition storage part 13c Benefit information storage part 20 User terminal 21 Display unit 22 Communication unit 23 Control unit 24 Storage unit 24a User ID storage unit 24b Usage history storage unit 24c Benefit permit storage unit 30 Entrance / exit check gate 31 Display unit 32 Communication unit 33 Control unit 33a Terminal information reception / transfer unit 33b Server information reception and transfer unit 40 Pass issuing device

Claims (6)

An information management device that manages information about users who use attractions,
A usage status collection unit that collects usage status of user attractions;
A determination unit that determines whether the usage status collected by the usage status collection unit satisfies a predetermined condition;
When it is determined by the determination unit that a predetermined condition is satisfied, a privilege information transmission unit that transmits privilege information according to the usage status;
An information management device comprising:   The determination unit determines whether the predetermined condition satisfies any one or more of a condition related to an attraction use time, a condition related to a combination of used attractions, and a condition related to the order of the used attractions, The information management apparatus according to claim 1.   The information management apparatus according to claim 1, wherein the privilege information transmission unit transmits, as the privilege information, information related to admission permission for a hidden attraction or information related to a present content.   The usage situation analysis part which analyzes the statistical information regarding the utilization of the attraction using the usage situation collected by the usage situation collection part is further provided. Information management device. An information management server that manages information about users who use attractions, a user terminal that holds an identifier that uniquely identifies the user, and an entry / exit check gate that checks entry / exit of each attraction An information management system comprising:
The information management server
A usage status collection unit that collects usage status of user attractions;
A determination unit that determines whether the usage status collected by the usage status collection unit satisfies a predetermined condition;
When it is determined by the determination unit that a predetermined condition is satisfied, a privilege information transmission unit that transmits privilege information according to the usage status;
An information management system comprising: An information management method for managing information about users who use attractions,
A usage collection process that collects the usage of user attractions;
A determination step of determining whether the usage status collected by the usage status collection step satisfies a predetermined condition;
When it is determined that the predetermined condition is satisfied by the determination step, a privilege information transmission step of transmitting privilege information according to the usage status;
Information management method characterized by including

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