JP4428331B2 - Information distribution system, method, apparatus, and program - Google Patents

Description

  The present invention relates to information distribution using a network, and more particularly to information distribution that distributes information to be protected to a specific target over a wireless network in an environment where an unspecified person such as a store is present.

  Conventionally, a technique for transmitting generated information to an appropriate person in charge via a wireless network is known. For example, Patent Literature 1 describes a technology for leaving information that a customer has visited the store to a person in charge of the customer.

Patent Document 2 describes a technique for grasping the state of the person in charge so that an alternative means can be taken when the person in charge of the customer is in a state where the person in charge is not available.
As shown in FIG. 11, the conventional customer service support system of Patent Document 2 detects a customer's visit by an IC tag, specifies a store clerk corresponding to the customer based on the store clerk information DB, and the store clerk in charge sends it from the system. The system for performing customer service based on the customer service support information that has been composed of IC tag identifying means, means for registering the state of the store clerk, means for determining customer responsibilities, and means for generating content .

  The conventional customer service support system having such a configuration operates as follows. In other words, the store creates a management table that stores the correspondence relationship between the customer and the store clerk in advance. When the customer visits the store, the person in charge corresponding to the customer is identified from the management table. When the customer service is instructed and the customer service start information is received from the person in charge, the customer service information stored in the management table is changed during customer service to appropriately grasp the situation of the person in charge who serves the customer. Thus, customer service can be efficiently performed.

  However, in this customer service support system, if the person in charge is not in service, customer information is always transmitted to the mobile terminal of the responder who has been determined in advance, so the person in charge uses the mobile terminal as a counter in the store. If left unattended, there is a risk that customer information can be seen by a third party. In addition, since the person in charge determines the customer service representative and distributes customer information based only on the work that the person in charge reports, the customer service information can be obtained even if the person in charge makes a false declaration, for example. There is a risk of misuse of information. Therefore, an object of the present invention is to provide an information distribution method capable of distributing customer information more quickly and safely than before without increasing the burden on the user.

JP 2002-109195 A Japanese Patent Laid-Open No. 2004-302886

Therefore, an object of the present invention is to provide an information distribution method capable of distributing information more quickly and safely than before without increasing the burden on the user.

One of the inventions of the present application is an information distribution system for distributing information to a terminal connected to a network, a means for acquiring terminal state information and terminal user state information, and distribution information for acquiring distribution information A distribution decision that determines whether or not to transmit the distribution information acquired by the acquisition means and the distribution information acquisition means to the terminal by applying predetermined rules to the terminal status information and the terminal user status information And a distribution information transmitting means for transmitting the distribution information to the user terminal determined to be distributed by the distribution determining means.

  One of the inventions of the present application further includes a user determining means for determining a user to be distributed according to a predetermined rule from information included in the distribution information.

  One of the inventions of the present application is an information distribution system for distributing information to a terminal connected to a network, a means for acquiring terminal state information and terminal user state information, and distribution information for acquiring distribution information An acquisition unit, a distribution information processing unit that processes the distribution information acquired by the distribution information acquisition unit based on a rule determined in advance according to the state information of the terminal and the state information of the user of the terminal, and the distribution information processing to the terminal Distribution information transmitting means for transmitting the distribution information processed by the means.

One of the inventions of the present application is an information distribution system characterized in that, when there are a plurality of users and terminals, the information is transmitted to the terminal of the user with the smallest amount of information reduced by processing among the rules. One of the inventions of the present application further provides reliability defined in one or both of the state information and the acquisition of the state information in one or both of the state information of the terminal and the state information of the user of the terminal. If there is a plurality of state information in one or both of the state information of the terminal user and the terminal user, the state information having the highest reliability is used.
One of the inventions of the present application further uses input information from another terminal different from the terminal to acquire the user's status information.

  One of the inventions of the present application is an information distribution system for distributing store visitor information to a store clerk terminal connected to a network, a store clerk information acquisition means for acquiring store clerk status information, and a store clerk terminal associated with the store clerk Store information on the store clerk terminal information acquisition means, store visitor identifier reading means for reading the visitor identifier from the identifier recording medium having the visitor identifier, store customer and store employee correspondence and store visitor information When the store visitor identifier is read by the database and store visitor identifier reading means, the database search means for searching the corresponding store clerk and store visitor information from the database, and the store visitor information obtained by the database search means are obtained. The store visitor who decides whether or not to send store visitor information based on the store clerk status information acquired by the means and the store clerk terminal status information Comprises a multicast transmission determining means, when it is determined to be transmitted in shopper information sending home a low unit, and a shopper information transmitting means for transmitting to the store clerk terminal associated with the clerk shopper information.

  One of the inventions of the present application is an information distribution system for distributing store visitor information to a store clerk terminal connected to a network, a store clerk information acquiring means for acquiring store clerk status information, and a store clerk associated with the store clerk. Clerk terminal information obtaining means for obtaining terminal status information, a visitor identifier reading means for reading a visitor identifier from an identifier recording medium having a visitor identifier, correspondence between a visitor and a clerk, and visitor information When the store visitor identifier is read by the store visitor identifier reading unit, the store searcher searches the corresponding store clerk and store visitor information from the database, and the store visitor information acquired by the database search unit is stored in the store clerk. Corresponding to the clerk status information acquired by the information acquisition means and the status information of the clerk terminal associated with the clerk in advance Store visitor information processing means for processing based on established rules, and store visitor information transmitting means for transmitting the store visitor information processed by the store visitor information processing means to the store clerk terminal associated with the store clerk searched by the database search means With.

According to one aspect of the present invention, when a plurality of store visitor identifier reading units are installed, store visitor identifier read unit identification information for identifying the store visitor identifier read unit is added to the store visitor information.

  According to the present invention, the information is distributed only when the person in charge holds the terminal, and the information is not distributed when the person in charge does not hold the terminal. Therefore, the terminal is under the management of the person in charge. It is possible to prevent leakage of information that occurs when there is not.

Further, according to another invention of the present invention, since the distribution information is processed and restricted based on the certainty of the person in charge and the state of the terminal, there is an effect that safety is improved.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
<Example 1>
FIG. 1 is a block diagram of the present invention.

  The terminal 102 is a terminal used by the user 101, and normally the terminal 102 is assumed to be held by the user 101.

  The information distribution device 120 is an information distribution system, and is usually composed of a computer and a program. The information distribution apparatus 120 includes distribution information acquisition means 121 for acquiring information to be distributed from other apparatuses, user state acquisition means 122 for acquiring the state of the user 101, and terminal state acquisition means for acquiring the state of the terminal 102 123 and distribution information transmission means 124 for distributing distribution information to the terminal 102.

  Specific methods for determining the state of the user 101 include, for example, the location information of a wearable key (not shown) held separately by the user 101, the login state and operation to a fixed terminal such as a cash register terminal Status, user 101 schedule, entry / exit information, etc. can be used.

As the state of the terminal 102, position information, an operation mode of the terminal, and the like can be used.
In general, it is desirable to use a wireless network such as wireless LAN for acquiring the state of the terminal 102 and transmitting distribution information to the terminal 102.

Further, as a method of acquiring the state of the user 101 and the state of the terminal 102, there is a technique called “presence” disclosed in Patent Document 3, for example, and this presence technique is used as the state of the user 101 and the state of the terminal 102. You may use for acquisition of.

Furthermore, the information distribution device 120 distributes distribution information to the terminal 102 from the state of the user 101 obtained by the user state obtaining unit 122 and the state of the terminal 102 obtained by the terminal state obtaining unit 123. Distribution decision means 125 for deciding whether or not to do so.

  FIG. 2 is a correspondence table between the state of the terminal 102 and the state of the user 101 and whether or not delivery is possible. In FIG. 2, the terminal state acquisition means 123 has three states S1 to S3, and the user 101 has three states S4 to S6. When the state of the terminal 102 is S1, the state of the user 101 is S4. In S5, when the state of the terminal 102 is S2, “Yes” indicates that distribution is possible only when the state of the user 101 is S4.

  Here, the distribution determining means 125 determines whether information distribution is possible or not using the correspondence table of FIG. 2, but such a correspondence table is not necessarily used, and the state of the terminal 102, the user 101 A rule may be used that determines whether delivery is possible or not based on the status of

Next, the operation of this embodiment will be described with reference to FIG.
First, the status of the terminal 102 is acquired by the terminal status acquisition means 123 of the information distribution device 120. Here, it is assumed that the state S2 has been acquired. Next, the state of the user 101 is acquired by the user state acquisition unit 122 of the information distribution device 120. Here, it is assumed that S4 has been acquired. Note that the notification of the state of the user 101 and the acquisition of the state of the terminal 102 are in no particular order.

  Here, the distribution information acquisition unit 121 of the information distribution apparatus 120 acquires information to be distributed. Then, the distribution determination unit 125 distributes information from the state S2 of the terminal 102 acquired by the terminal state acquisition unit 123 and the state S4 of the user 101 acquired from the user state acquisition unit 122 using the correspondence table of FIG. Determine whether or not. Here, since the permission of the correspondence table is Yes, the information is distributed to the terminal 102 by the distribution information transmitting means 124, and the terminal 102 receives and displays the information.

  Here, if the state of the terminal 102 is S1 and the state of the user 101 is S6, whether or not the correspondence table is possible is No, and the distribution information transmitting unit 124 does not distribute information to the terminal state acquiring unit 123.

  Furthermore, as described above, instead of the distribution determination means 125 for determining only whether delivery is possible or not, a distribution information processing means for processing information to be distributed according to the state of the terminal 102 and the state of the user 101 is provided. For example, only a part of the distribution information may be distributed, a part of the information may be masked, or it may be processed into general information instead of personal information.

  Note that there may be a plurality of terminals to be distributed. In this case, the above processing may be performed for each terminal and its user to determine whether to distribute each terminal individually. At this time, information included in the distribution information, for example, a database that associates the customer ID with the ID of the user in charge can be prepared in advance, and determination can be made based on the database.

  Further, a priority order may be provided between terminals, and a search may be performed until there is a terminal that can be distributed, and transmission may be performed only to the terminal that is initially determined to be capable of being distributed.

In addition, in the case of having distribution information processing means, a user who can send as detailed information as possible and its terminal may be selected.

<Second embodiment>
Next, the configuration of a second embodiment in which the present invention is applied to a system for distributing store visitor information to a store clerk will be described in detail with reference to the drawings.

  Referring to FIG. 4, the second embodiment of the present invention is a portable ID storage medium 10, an in-store terminal 20 having an ID reading unit 21 and a customer status registration unit 22, a DB verification unit 31, and a status management unit 32. A risk level determination means 33, a content generation means 34, a customer information DB 35, a clerk information DB 36, a server 30 having a terminal information DB 37, a terminal information registration means 41, and a clerk status registration means 42 having a clerk status registration means 42. It consists of and. The in-store terminal 20, the server 30, and the clerk terminal 40 operate under program control and are connected to each other via a network such as LAN.

  The portable ID storage medium 10 is an IC card or RFID (Radio Frequency Identification) storage medium. The ID is read from the ID reading means 21, and the previous ID and the in-store terminal 20 are installed via the customer information registration means 22. Position information is registered in the server 31. The server 30 collates the customer information DB registered in the DB collation means 31 with the ID. Since the ID is an ID for accessing the data of the corresponding customer in the customer information DB 35 in the server 20, different IDs are assigned to all customers.

  The in-store terminal 20 is a terminal installed to provide services to customers in the store. The ID reading means 21 for reading the ID of the portable ID storage medium 10 and the read ID and the in-store terminal 20 are installed. The customer information registration means 22 has a function of transmitting location information for specifying a location to the server at the headquarters. For example, a KIOSK terminal or a personal computer can be used by the customer to input his / her ID and location information. Register with the headquarters server.

  The server 30 is a terminal installed in the backyard or headquarters of the store. The customer information DB 35, the store clerk information DB 36, the terminal information 37, and the like, the customers and employees acquired from the store terminal 20 and the store clerk terminal 40, DB collation means 31 for accessing other information already stored in the terminal status information, and managing information including the information obtained from the DB in the status of the customer, the store clerk, and the terminal. Based on the status management means 32 to be determined and the status information registered by the terminal status registration means 41 and the store clerk status registration means 42 of the delivery destination, it is determined how much the security risk such as information leakage or theft of the delivery destination is. Risk level determination means 33 for determining the content of the customer service support information used for customer service based on the determination result.

The customer information DB 35 includes the customer ID and personal information such as address, name, date of birth, hobbies, and thoughts, the flow history in the store that can be acquired from the customer service support system, the purchase history that is acquired from the POS system, and the person in charge The store clerk who does is accumulated.
The clerk information DB 36 stores personal information such as an address, name, date of birth, and business information such as a responsible job, a title, a customer in charge, and a schedule together with the clerk ID. The terminal information DB 37 stores terminal ID, terminal type, and owner information. In the state management means 32, state information acquired from each terminal is registered, and a function for detecting a change in the registered state and a notification to the optimum store clerk at the timing when the state information of the customer changes. There is a distribution destination decision function.

The optimum store clerk is, for example, the store clerk who visited the customer last time, the store clerk who can serve the customer, the store clerk near the customer, etc., and what is to be emphasized according to the request of the store is determined individually.
The risk level determination means 33 has a function of determining the risk level of the delivery destination determined by the status management means 32 using the status information of the sales clerk serving as the delivery destination and the status information of the terminal to be delivered.

  FIG. 6 shows an example of the risk level. The risk level is set in advance from 0 to N levels depending on the content to be distributed and the degree of freedom of editing the content. The risk level is determined by applying predetermined rules to the state information such as the position of the clerk and the work content and the state information such as the position of the terminal. For example, if the location information of the store clerk is “office” but the location information of the store clerk's terminal is “in the store”, there is a possibility that a third party other than the store clerk owns the store clerk ’s device. Judgment is made and the risk level is set high in order to avoid distributing important information to the terminal.

  The content generation unit 34 has a function of determining the distribution content based on the result of the risk level determination unit 33 and generating the content. FIG. 7 shows an example in which customer information is changed according to the difference in the risk level. In FIG. 7, the risk level is set in four stages. When the security risk level is low, all information is distributed to the store clerk's terminal, but the security risk level is high. As such, information that can identify individuals is reduced and information is distributed. Reference numeral 4 in FIG. 8 is an example of distribution when the security risk is high. When there is a security risk, only a warning is issued, and no information about the customer is distributed.

  The terminal 40 for a store clerk can automatically acquire the location information and status information of the terminal with a PDA (Personal Digital Assistance) or a mobile terminal that can be carried by the store clerk in addition to a PC (Personal Computer), It has terminal status registration means 41 for registering, and clerk status registration means 42 for registering clerk status information.

  For detecting the position information of the terminal of the terminal state registration means 41, there is a method of utilizing an access point of GPS or wireless LAN, for example. The store clerk status registration means 42 has a method of manually registering store clerk status information from a terminal held by the store clerk, or estimating location information of the store clerk from a schedule or an entrance / exit management system. For delivery of customer service support information, a means capable of sending information in real time such as an instant message is used. The customer service support information includes customer information stored in the customer DB 35 such as the customer's name, gender, and address, and business instructions.

  Next, the operation of the second embodiment of the present invention will be described in detail with reference to the flowcharts of FIGS.

  First, when the customer comes to the store, the portable ID recording medium is held over the terminal in the store (step A1 in FIG. 5). Next, the in-store terminal reads the customer ID from the portable ID recording medium (step A2).

  Further, using the customer status registration means, the location information of the in-store terminal and the customer ID stored in advance in the in-store terminal are transmitted to the server (step A3).

  Register the salesclerk's location information and work status. (Step A4).

  The clerk's location information and work status may be registered automatically from a system that grasps the clerk's schedule, such as an attendance management system, or the clerk may declare it using a terminal in the office or a portable terminal.

  The position information and operation information of the terminal for the clerk who distributes the customer service support information are transmitted to the server (step A5).

  The customer ID sent to the server is compared with the customer DB, and the corresponding customer data is accessed. Also, the position information and work information are converted (step A6) and registered in the state management means (step A7).

  When there is a change in the customer status information, the status management means applies a predetermined rule to the store clerk's position information and business information to determine the delivery destination (step A8).

  The determined risk level of the delivery destination is determined based on the location information and business information of the delivery destination clerk and the location information of the clerk terminal (step A9).

  The content generation means generates content based on the risk level (step A10).

  Distribute the generated content to the store clerk. (Step A11).

  Finally, the store clerk contacts the customer based on the distributed content (step A12).

  In step A9, if the risk level is a certain level or higher, content transmission may not be performed.

  Next, the effect of the second embodiment of the present invention will be described. In the second embodiment of the present invention, since the delivery destination is determined based on the state of the store clerk and the state of the store clerk terminal, the customer service information can be distributed only to the person required for the business. . Further, in the second embodiment of the present invention, since the content generation means is configured to change the distribution message based on the risk level, only safe information can be distributed. The effects of this embodiment are as follows. The first effect is that important customer information can be delivered safely. The reason is that the message is distributed only when the status information of the store clerk and the status information of the portable terminal possessed by the store clerk are grasped and it is determined that it is not dangerous.

  The second effect is that only necessary people can provide necessary information at that time. The reason is that, in order to grasp the status information of the store clerk, it is possible to provide information only to a person who is necessary for business rather than deciding a delivery destination by a job title or the like. The third effect is that the content to be distributed can be dynamically changed according to the level of risk to be distributed. The reason is that content can be changed at any time in real time by associating the risk level with the content.

In the second embodiment, when the concept of reliability is given, safety is further improved.
Here, reliability is an index indicating the certainty of terminal status information and store clerk status information. When there are multiple store clerk status information and terminal status information, depending on each acquisition means and status information The reliability is defined in advance. An example is shown in FIG.

  In this example, the business status and position information indicate the status information of the clerk, and each can be obtained by a plurality of means. If state information that contradicts each other is acquired, processing is performed based on state information with high reliability.

  This reliability depends on the information acquisition means, and the one that can be acquired automatically is higher in reliability because there are no input errors or falsifications than manual operation, and the higher the accuracy of state information acquisition, the higher the reliability. Good.

<Third embodiment>
Next, the configuration of the third embodiment of the present invention will be described in detail with reference to the drawings. Referring to FIG. 9, the configuration of the third embodiment of the present invention is composed of a terminal A and a terminal B instead of the clerk terminal of the second embodiment of the present invention.

The configurations and functions of the in-store terminal and the server are the same as in the second embodiment.
The terminal A has a function of displaying customer service information distributed to a store clerk in charge of customer service from a server and a means for registering the location information of the terminal A using a PC, PDA, mobile phone, or the like. The terminal B includes means for acquiring the position information of the store clerk and means for registering the status information registered by the store clerk in the server using a PC, PDA, mobile phone, or the like.

  Next, the operation of the third embodiment of the present invention will be described in detail with reference to the flowcharts of FIGS.

  First, when a customer visits a store, the portable ID recording medium is held over a terminal in the store (step B1 in FIG. 40). Next, the in-store terminal reads the customer ID from the portable ID recording medium (step B2).

  Further, the location information of the in-store terminal and the customer ID stored in advance in the in-store terminal are transmitted to the server using the customer status registration means (step B3). The position information of the clerk, the work status, and the position information of terminal B are registered from terminal B. (Step B4).

  The position information and operation information of the terminal A that distributes the customer service support information are transmitted to the server (step B5).

  The customer ID sent to the server is compared with the customer DB, and the corresponding customer data is accessed. Also, the position information and work information are converted (step B6) and registered in the state management means (step B7).

  When there is a change in the customer status information, the status management means applies a predetermined rule to the location information of the clerk and the business information and the location information of the terminal A and the terminal B, and determines the delivery destination (step) B8).

  The risk level of the determined delivery destination is determined by applying a predetermined rule to the location information of the delivery destination clerk, the business information, and the location information of the clerk terminal (step B9).

  The content generation means generates content based on the risk level (step B10).

The generated content is distributed to the store clerk (step B11).
Finally, the store clerk contacts the customer based on the distributed content (step B12).

  Next, effects of the third exemplary embodiment of the present invention will be described. In the third embodiment of the present invention, when the status information registration means of the store clerk and the status information registration means of the terminal are different, the DB verification means is configured to compare the positional information of the terminal A and the terminal B. Even if a store clerk inputs location information without using his terminal, the information can be delivered safely.

In addition, in Example 2 and Example 3, although the example which distributes visitor information to the terminal which the salesclerk in a store possesses was shown, this invention is the other party who becomes a regular distribution destination of information, and a regular distribution destination. It can be widely applied when non-participants are mixed in the same space. In that case, a clerk, a visitor, etc. may be appropriately replaced with terms in the application. For example, applications such as bank reception, exhibitions, seminars and parties are easy.

It is a block diagram of a 1st Example. It is a figure which shows the corresponding | compatible table of a 1st Example. It is a sequence diagram of a 1st Example. It is a block diagram of the 2nd Example. It is a sequence diagram of the 2nd example. It is a figure which shows the danger level of a 2nd Example. It is a figure which shows the example of the display according to the danger level of the 2nd Example. It is a figure which shows the table | surface of the reliability of a 2nd Example. It is a block diagram of a 3rd Example. It is a sequence diagram of a 3rd Example. It is a figure which shows the structure of the conventional Example.

Explanation of symbols

10 Portable ID storage media
20 In-store terminal
21 ID reading means
22 Customer status registration means
30 servers
31 DB collation means
32 State management means
33 Risk level judgment means
34 Content generation means
35 Customer information DB
36 Clerk information DB
37 Terminal information DB
40 Clerk terminal
41 Device information registration means
42 Clerk status registration means
50 Terminal A
51 Terminal status registration means
60 Terminal B
61 Clerk status registration means
101 users
102 terminals
120 Information distribution device
121 Distribution information acquisition means
122 User status acquisition means
123 terminal status acquisition means
124 Distribution information transmission means
125 delivery decision means
201 users
202 terminals
220 Information distribution device
221 Distribution information receiving means
222 User status Terminal status
223 Receiving means Receiving means
224 distribution information transmission means
225 delivery decision means

Claims (8)

  Information that associates customer information including customer ID, customer personal information and past purchase history, store clerk information including customer information handled by the store clerk, and the store clerk who owns the store clerk terminal and the store clerk terminal A database for recording data including terminal information including:
  Means for receiving from the in-store terminal a customer ID read by the in-store terminal by the customer who visited the store;
  Means for receiving clerk status information including the clerk's position and work status from a clerk terminal associated with the clerk;
  Means for determining a store clerk to serve the customer from the received customer ID, customer information and store clerk information included in the database, and the received store clerk status information;
  The risk level of the clerk terminal is determined from the position of the clerk terminal received from the clerk terminal associated with the clerk who is serving the customer who visited the store, and the received clerk status information of the clerk. A risk level determination means;
  The customer information range of the customer to be included, which is included in the content to be distributed to the clerk terminal associated with the clerk who is serving the customer who visits the store, depends on the risk level of the clerk terminal. Means to determine,
Content generating means for generating content to be distributed to a clerk's terminal, including customer information in the determined range;
Information distribution server including Means for delivering the content generated according to the risk level of the clerk terminal to the clerk terminal associated with the clerk performing the determined customer service
The information delivery server according to claim 1 including:   Information distribution server
  Information that associates customer information including customer ID, customer personal information and past purchase history, store clerk information including customer information handled by the store clerk, and the store clerk who owns the store clerk terminal and the store clerk terminal A database for recording data including terminal information including:
  Means for receiving from the in-store terminal a customer ID read by the in-store terminal by the customer who visited the store;
  Means for receiving clerk status information including the clerk's position and work status from a clerk terminal associated with the clerk;
  Means for determining a store clerk to serve the customer from the received customer ID, customer information and store clerk information included in the database, and the received store clerk status information;
  The risk level of the clerk terminal is determined from the position of the clerk terminal received from the clerk terminal associated with the clerk who is serving the customer who visited the store, and the received clerk status information of the clerk. A risk level determination means;
  The customer information range of the customer to be included, which is included in the content to be distributed to the clerk terminal associated with the clerk who is serving the customer who visits the store, depends on the risk level of the clerk terminal. Means to determine,
Content generating means for generating content to be distributed to a clerk's terminal, including customer information in the determined range;
Means for distributing the content to be distributed to a terminal for a store clerk associated with the store clerk performing the determined customer service with the generated content;
Means for delivering the content generated according to the risk level of the clerk terminal to the clerk terminal associated with the clerk performing the determined customer service;
  Including
  The in-store terminal is
  Customer status registration means for reading a customer ID from a portable ID recording medium held by a customer who has visited the store and transmitting the customer ID to the information distribution server together with its own location information recorded in advance in the in-store terminal
  Including
  The clerk terminal is
  Terminal state registration means for detecting its own position and transmitting it to the information distribution server;
  Store clerk status registration means for acquiring store clerk status information including the position and work status of the store clerk and transmitting it to the information distribution server;
including,
  An information distribution system including an information distribution server, one or more in-store terminals, and one or more clerk terminals that are connected to a network and can communicate with each other.   The information distribution server includes one or more clerk terminals per clerk and content distribution means for distributing content to a part or all of the clerk terminals selected according to a predetermined standard.
The information distribution system according to claim 3.   The information distribution server includes content distribution means for selecting a clerk terminal as a content distribution destination based on the risk level of the clerk terminal.
  The information distribution system according to claim 4.   Information distribution server
  Information that associates customer information including customer ID, customer personal information and past purchase history, store clerk information including customer information handled by the store clerk, and the store clerk who owns the store clerk terminal and the store clerk terminal Maintain a database that records device information including
  Means for receiving from the in-store terminal a customer ID read by the in-store terminal by the customer who visited the store;
  Receiving clerk status information including the clerk's location and work status from the clerk terminal associated with the clerk;
  From the received customer ID, customer information and store clerk information included in the database, and the received store clerk status information, determine a store clerk to serve the customer who visited the store,
  The risk level of the clerk terminal is determined from the position of the clerk terminal received from the clerk terminal associated with the clerk who is serving the customer who visited the store, and the received clerk status information of the clerk. ,
  The customer information range of the customer to be included, which is included in the content to be distributed to the clerk terminal associated with the clerk who is serving the customer who visits the store, depends on the risk level of the clerk terminal. Decide
Generating content to be distributed to the terminal for the store clerk, including the determined range of customer information;
Information distribution server control method.   Information distribution server
  Information that associates customer information including customer ID, customer personal information and past purchase history, store clerk information including customer information handled by the store clerk, and the store clerk who owns the store clerk terminal and the store clerk terminal Maintain a database that records device information including
  Means for receiving from the in-store terminal a customer ID read by the in-store terminal by the customer who visited the store;
  Receiving clerk status information including the clerk's location and work status from the clerk terminal associated with the clerk;
  From the received customer ID, customer information and store clerk information included in the database, and the received store clerk status information, determine a store clerk to serve the customer who visited the store,
  The risk level of the clerk terminal is determined from the position of the clerk terminal received from the clerk terminal associated with the clerk who is serving the customer who visited the store, and the received clerk status information of the clerk. ,
  The customer information range of the customer to be included, which is included in the content to be distributed to the clerk terminal associated with the clerk who is serving the customer who visits the store, depends on the risk level of the clerk terminal. Decide
Generating content to be distributed to the clerk's terminal, including the determined range of customer information;
Deliver the content generated according to the risk level of the clerk terminal to the clerk terminal associated with the clerk performing the determined customer service,
  The in-store terminal
  The customer ID is read from the portable ID recording medium held by the customer who visits the store, and the customer ID is transmitted to the information distribution server together with its own location information recorded in advance in the in-store terminal,
  The clerk terminal is
  Detects its location and sends it to the information distribution server,
  Obtaining clerk status information including the position and work status of the clerk and transmitting it to the information distribution server;
A control method for an information distribution system including an information distribution server, one or more in-store terminals, and one or more clerk terminals that are connected to a network and can communicate with each other.   Computer
  Information that associates customer information including customer ID, customer personal information and past purchase history, store clerk information including customer information handled by the store clerk, and the store clerk who owns the store clerk terminal and the store clerk terminal A database for recording data including terminal information including:
  Means for receiving from the in-store terminal a customer ID read by the in-store terminal by the customer who visited the store;
  Means for receiving clerk status information including the clerk's position and work status from a clerk terminal associated with the clerk;
  Means for determining a store clerk to serve the customer from the received customer ID, customer information and store clerk information included in the database, and the received store clerk status information;
  The risk level of the clerk terminal is determined from the position of the clerk terminal received from the clerk terminal associated with the clerk who is serving the customer who visited the store, and the received clerk status information of the clerk. A risk level determination means;
  The customer information range of the customer to be included, which is included in the content to be distributed to the clerk terminal associated with the clerk who is serving the customer who visits the store, depends on the risk level of the clerk terminal. Means to determine,
Content generating means for generating content to be distributed to a clerk's terminal, including customer information in the determined range;
Program to make it function.

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